Podcasts about ux london

In this episode of Nodes of Design, we sit down with Andy Buddy to explore his fascinating journey from being a designer to thriving as a venture capitalist. Andy shares how his design and product expertise shape his investment strategies and help founders build impactful startups. We dive into the seven key factors that drive growth, the common mistakes founders make with their early products, and the challenges of being the first design or product hire in a startup. Andy also unpacks where growth design fits in today's landscape and sheds light on why most early-stage growth advice misses the mark. Plus, he tackles one of the most misunderstood strategies in the startup world product-led growth (PLG) and reveals the mistakes he sees founders making time and time again. Whether you're a designer, product enthusiast, or aspiring founder, this episode is packed with insights to level up your understanding of design, growth, and venture capital. About Andy Budd Andy is a Design Leader turned investor, advisor and coach. He's a Venture Partner at Seedcamp, one of the top ranked seed funds in Europe. His new book "The Growth Equation" aims to help startups land their first million in revenue and reach Product Market Fit. A product person at heart, Andy previously founded Clearleft (the first UX agency in the UK), Leading Design and UX London. He's a founding member of the Adobe Design Circle and has appeared on both the Wired 100 and BIMA 100 lists. Andy once worked as a shark diver and recently qualified as a pilot. Andy Budd Book: The Growth Equation: How Early Stage Startups Can Build a Powerful Engine for Growth The Growth Equation is the new book by design founder turned startup investor, advisor, and coach, Andy Budd. In it he explores the challenges most early-stage founders face; from launching your product, finding your first customers, and figuring out what to charge; to improving acquisition, onboarding, and retention; in order to land your first million in revenue and beyond. Thank you for listening to this episode of Nodes of Design. We hope you enjoy the Nodes of Design Podcast on your favorite podcast platforms- Apple Podcast, Spotify, Google Podcasts, Amazon Music, and many more. If this episode helped you understand and learn something new, please share and join the knowledge-sharing community Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj. #design #creativity #ux #vc #business

A huge advocate for the design community, Andy is a regular speaker at international conferences like SXSW, Awwwards and The Next Web. He founded and curated the dConstruct, UX London and Leading Design conferences, as well as an online community of over 2,000 design leaders. He's a founding member of the Adobe Design Circle and has appeared on both the Wired 100 and BIMA 100 lists, as well as winning agency of the year several times.

As a well-known agency founder and design leader, Andy helps companies like Virgin Holidays, John Lewis and Penguin Random House with issues of customer experience, product strategy, and digital transformation. Andy's role at Clearleft was to set strategy and vision, promote the value of design, and help their clients realise their digital potential. Andy was very active in the company's day-to-day running, managing the leadership team, setting company culture, and looking after the happiness and well-being of 30+ staff. Andy is a designer at heart, having spent over 20 years in the field. He loves using his design, technology, and human behaviour knowledge to influence product strategy. As such, Andy is in his element when working alongside board members and their management teams. In his early career, Andy helped pioneer the field of Web Standards through his work, his blog (one of the highest trafficked in the UK at the time), and the publication of his best-selling book, CSS Mastery. Later, Andy helped popularise the field of UX design, setting up the UK's first dedicated UX agency, along with its first and arguably best UX conference. When he's not running the company or managing our creative output, Andy can be found sharing his wealth of knowledge at conferences around the world like SXSW, An Event Apart and The Next Web. He also curates the UX London and Leading Design conferences. In 2011, Andy co-founded the Brighton Digital Festival, a citywide celebration of digital culture attracting 40,000 visitors and over 190 events. He currently runs an online community of over 1,500 Heads, Directors and VPs of Design, and is a founding member of Adobe's Design Circle. These are just some of the reasons his company has won Netmag Agency of the Year several times, and he's appeared on both the Wired 100 and BIMA 100 lists. Never happier than when he's diving some remote tropical atoll, Andy is a qualified PADI dive instructor and retired shark wrangler. With a degree in Aeronautical engineering, Andy is currently learning to fly. In this episode, Andy discusses the essential qualities and skills a successful design leader should possess. He also shares his insights on building and managing a design team, fostering collaboration and creativity, advocating for an organisation's design, and the importance of empathy in design leadership. Andy also provides tips on how to navigate through various challenges while growing on the ladder as a designer leader and how to approach feedback and critique to help your team grow and improve their design skills. Finally, Andy shared his vision for the future of design leadership and the most important skills or qualities for design leaders in the coming years. Thank you for listening to this episode of Nodes of Design. We hope you enjoy the Nodes of Design Podcast on your favourite podcast platforms- Apple Podcast, Spotify, Google Podcasts, Amazon Music, and many more. If this episode helped you understand and learn something new, please share and join the knowledge-sharing community Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.

Imran Afzal is a Principal Designer working on the design systems team at Co-op digital. He's written and spoken prolifically about his work on design systems, and his own experiences of racism and discrimination. In today's episode, we explore the ways in which design systems can perpetuate or mitigate racism in our digital products and practices. Episode Links https://www.imranafzal.com/ (https://www.imranafzal.com/) Imran's Twitter (https://twitter.com/avimran) Imran's blog on racism (https://www.ithoughtaboutthatalot.com/2022/when-my-son-asked-if-we-belong-here) UX London (https://ti.to/clearleft/ux-london-2023)

How does cognitive bias affect the way we design and make digital products, and the way people experience them? To kick off the series, I'm talking to author, speaker and filmmaker David Dylan Thomas, to explore these questions. Episode links https://daviddylanthomas.com/ (https://daviddylanthomas.com/) David's Twitter (https://twitter.com/movie_pundit) UX London (https://ti.to/clearleft/ux-london-2023) Design for Cognitive Bias, by David Dylan Thomas (https://abookapart.com/products/design-for-cognitive-bias) The Cognitive Bias Podcast (https://podcasts.apple.com/gb/podcast/the-cognitive-bias-podcast/id1197648130)

Andy Budd speaks frankly about designers' limiting beliefs, the siren song of perfection, and how to start playing business better. Highlights include: How does one wrangle sharks at the Great Barrier Reef? What is the best way to ensure design is valued? How many designers does it take to screw in a lightbulb? Why should designers start playing poker and stop playing chess? What is the most limiting belief that design leaders have? ====== Who is Andy Budd? Andy is an independent executive product & design leadership coach and a venture partner at Seedcamp, Europe's most successful seed fund, investing in over 450 companies who have gone on to raise over $7 Billion.  Before joining Seedcamp, Andy was the founder, managing director and then CEO of Clearleft, arguably the United Kingdom's first User Experience consultancy.   During his 17 years there, Andy relentlessly promoted the value of design and founded two product businesses - FontDeck and Silverback. The latter a popular usability testing app for Mac. In 2008, in the midst of the GFC, Andy founded UX London, Britain's first major user experience conference. It would become the longest running UX conference in all of Europe, and it was an event that he lovingly curated until 2021. Andy is also the founder and curator of dConstruct, which was the first digital design conference in the UK and Leading Design, an annual event and 2,000 strong community that brings together some of the world's best design leaders. ====== Find Andy here: LinkedIn: https://www.linkedin.com/in/andybudd/ Website: https://www.andybudd.com/ Twitter: https://twitter.com/andybudd Medium: https://andybudd.medium.com/ Instagram: https://www.instagram.com/andybudd/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

In today's episode, I speak with Andy Budd. Andy is a design leader, conference speaker, start-up advisor & coach. He co-founded Clearleft, the first dedicated UX consultancy in the UK, along with the Leading Design and UX London conferences. He's a member of the Adobe Design Circle, and has appeared on both the Wired 100 and BIMA 100 lists of influential leaders in tech. He's currently helping start-up founders make the most of Design in his role as an Expert in Residence at Seedcamp, Europe's most successful early stage venture fund. We dive into what you give up and what you gain in the shift from a designer role to a design leader role – and how to navigate common pitfalls. This episode is full of honest and actionable insights to guide you in choosing a path that's most meaningful to you.The book Andy references is Julie Zhuo's The Making of a Manager. Find Andy on Twitter at @andybudd.

Sarah Doody gives her assessment of UX education, shares how she's helping UXers to have brave career conversations, and what it's really like being a creative entrepreneur. Highlights include: ⭐ Is the lack of standards in UX education a good thing? ⭐ How do you help people to have brave career conversations? ⭐ Does having a strong vision blind you from our customers' needs? ⭐ How do we help people to slow down and focus on problems first? ⭐ What framework have you used to understand your users better? ====== Who is Sarah Doody? Sarah is the Founder and CEO of Career Strategy Lab, the business she started in 2017 as a 45-minute lunch and learn, that has since grown into a leading career coaching company for user experience professionals. By helping her clients to develop career skills and confidence, Sarah's clients have secured jobs at companies including Google, Amazon, American Express, Home Depot, Harvard, Warner Brothers Entertainment and Salesforce. Sarah has been invited to give talks and to teach workshops all over the world, including across the pond at UX London, at Start Con in Australia and at Productized in Portugal, to name a few. ====== Find Sarah here: LinkedIn: https://www.linkedin.com/in/sarahdoody/ Twitter: https://twitter.com/sarahdoody Career Strategy Lab: https://www.uxportfolioformula.com/ Personal website: https://www.sarahdoody.com/  ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content! YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/  ====== Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Whilst we are the cusp of the pandemic, has anyone considered what will happen in the future when a new threat hits our shores? The government currently relies on letters and SMS messages through fragmented GP practices to mass communicate with us about our health. Other countries utilise a national ID card to centralise records. When we get our jabs, very little is computerised and we often wonder how our data is being managed, and how we'll be communicated to. This talk asks: how do we balance freedoms with effective digital health? About the speaker Danny Bluestone is the CEO of Cyber-Duck, a leading full service digital agency. He founded Cyber-Duck in 2005, inspired by fusing creative, technical and marketing expertise into a superior user experience. Now the independent agency works internationally with prestigious brands, including the Bank of England, Cancer Research and Arsenal FC. Leading Cyber-Duck, Danny continues developing the agency's ISO accredited user-centred design process, drawing on lean and Agile management methodologies. In 2015, he was awarded Wirehive 100's first Digital Leader of the Year. He enjoys giving keynotes for enterprise, UX and technology communities, including the UKTI, UX London and UXPA. His digital insights have been featured in UX Magazine, Econsultancy, and Smashing Magazine.

User Experience Designer and co-founder of Clearleft, Andy is a best selling tech author, curates the UX London and Leading Design conferences and helped set-up The Brighton Digital Festival. Andy is a regular speaker at international conferences like SXSW, Awwwards and The Next Web. He currently runs an online community of over 1,500 Heads, Directors and VPs of Design, and is a founding member of Adobe's Design Circle. Andy has appeared on both the Wired 100 and BIMA 100 lists, as well as winning agency of the year several times running. Never happier than when he's diving some remote tropical atoll, Andy is a qualified PADI dive instructor and retired shark wrangler.ATTEND EVENTS CURATED BY ANDY BUDD:UX LondonSofaConfLeading Design ConferenceCONNECT WITH ANDY BUDD:Follow Andy Budd on TwitterConnect with Andy Budd on LinkedInIf you enjoyed this episode, please take a moment to leave a rating and review in Apple Podcasts, Spotify  or share the episode with a friend. Thank you!

UX Designer and CEO of Clearleft, Andy Budd curates the Leading Design and UX London conferences and helped set-up The Brighton Digital Festival. Andy is a regular speaker at international conferences like SXSW, An Event Apart and The Next Web. In this episode, we spoke about: the biggest learnings from the last Leading Design conference, why and how designers should say no to their managers, and the current state of design education.

Facilitating a panel discussion on voice design with Ben Sauer of Babylon Health, Charlie Cadbury of Say it Now, Jen Heap of Vixen Labs, Rozzi Meredith of Voxly and Quirine van Walt Meijer of Microsoft. See acast.com/privacy for privacy and opt-out information.

On today's episode of the Internet Marketing Posdcast, Andy is joined by Andy Budd, UX Designer, speaker, Clearleft CEO, Brighton Digital Festival co-founder and curator of UX London to talk about why you should try to speak at conferences and how you can break into the speaking circuit. On the show you'll learn: The path Andy took into public speaking How public speaking tends to work Why any professional should consider entering the public speaking circuitWhy conferences are like music festivals The many benefits that you can enjoy from speaking at conferences Some of the classic mistakes people make when it comes to public speaking Why it's important to understand your audiencePlus, Andy provides his top tip for anyone who wants to become a public speaker. If you'd like to connect with Andy, you can find him on Twitter here and on LinkedIn here.   See acast.com/privacy for privacy and opt-out information.

GUEST BIO: My guest on today’s show was an early pioneer of Web Standards, writing a best-selling book on the subject of CSS.  He then went on to found Clearleft, arguably the first dedicated UX consultancy in the UK.   He also set up dConstruct, the UK’s first digital design conference, and UX London, the country’s first dedicated UX conference.   EPISODE DESCRIPTION: Andy Budd is a renowned Design Leader and agency CEO. He started his IT career working as a designer. During his early career, Andy became a pioneer in the field of Web Standards. At that point, he published his first book – CSS Mastery. Over 14 years ago, he co-founded Clearleft, one of the UK’s first dedicated User Experience consultancies. In 2015, he set up the dConstruct conference, which was held for 10 years. It was the first design conference to be run, in the UK. He is also the founder and curator of Leading Design. That annual conference improves design leadership and management. Andy speaks at these and many other conferences that are held across the world. KEY TAKEAWAYS: (1.09) – The first thing I wanted to ask you really was about how you transitioned from the web standards and the CSS aspect or your IT work to founding Clearleft. Andy as a natural transition, and goes on to describe how it happened. He started his working life as a flash coder, creating games. From there, he discovered CSS. When he did he realized almost immediately that separation of presentation and content was the way to go. Baked into this were standards around accessibility and usability. Andy was an early adopter of web standards. He had the 3rd table list website in the UK. He got together with two other early standards geeks to found Clearleft. At the time he was already creating controlled vocabularies, working with information architecture, usability testing and much more besides. So, he was one of the first people, in the UK, to take care of user experience, rather than just making a site look pretty. For the first few years, it was hard to get clients. Nobody could understand why it took them twice as long to deliver a website and why the fees were higher. In time, that changed. Now, UX design is the norm. (4.48) – Phil comments that at the time Andy set up Clearleft, a lot of people would not have known much about UX. So, he asks Andy how big a part of educating people about education was to making Clearleft a success. Andy agrees educating potential clients about usability was important. But he goes on to say that the fact people had never really thought much about UX before was also a superpower. Nobody else was really doing it. As a result, as soon as firms began to wake up to the importance of UX Clearleft grew really quickly. This was especially the case when companies moved away from using websites solely for marketing. Once, they started to use their sites to sell things and transactions were involved the functionality of the website became far more important. (6.11) Phil asks if the introduction of new devices like iPads and SmartPhones has changed the approach to UX at all. Andy responds by saying that the tools have changed. But, the underpinning philosophy hasn’t really changed. The underlying problem-solving principles remain the same. However, the introduction of smartphones had an impact in another way. Mobile sites had to be slicker and better designed. At that point, a lot of companies woke up to how ugly, clunky and old-fashioned their main sites were. When they saw how good a website could look and what an effective sales tool that type of site was a lot of firms wanted to re-design their original websites. (7.44) – Can you please share a unique career tip with the I.T. career audience? Andy explained that for him no single thing led to his success. His approach has to continually review what he is doing and make little course corrections. But, he does say that working in a company where you are not the best at what you do is a good idea. It ensures that you are continually challenged and stretched. You need to be a continual learner and have a beginner’s mindset. This ensures that you learn new tools. If you do not, your knowledge becomes stale. At some point, those tools are going to become obsolete. When that happens, you are stuck. (10.32) – Can you tell us about your worst career moment? And what you learned from that experience. Andy has been very lucky career-wise. So, could not think of anything he would categorize as a bad career moment (11.47) – What was your best career moment? Andy has had a lot of great moments in his career. His first speaking gig went really well, so that was a highlight. Meeting Jesse James Garrett from Adaptive Path was also a great career moment. He was sat next to him at a book signing at SXSW South by Southwest. His work has also led to him traveling the world, which Andy has clearly enjoyed doing. Plus, over the years, he has worked with some fantastic clients. Spending time in Copenhagen working with Nordic Region Banks was a highlight for Andy.  Working with Zappos was also exciting. (13.38) – Can you tell us what excites you about the future of the IT industry and careers? Andy is fascinated by the rise of artificial intelligence. He believes that in the next decade or so, AI means that things are going to get really exciting. About two years ago, Andy realized he was a bit out of the loop when it comes to AI. Rather than read a bunch of books about it, he decided to pull a diverse group of people together to discuss where AI could take them. The result was really interesting. It is clear that the landscape is changing drastically. AI will lead to wide-scale automation. As that happens, jobs are going to disappear and be replaced by others. So, people are going to have 2 or 3, maybe 4, careers in a lifetime. That is why it is so important to be a continual learner. Some talk about there being a 4th industrial revolution. Regardless, these changes are going to create winners and losers, but it will also be exciting. Andy states that we are already moving away from hand coding using a traditional text interface. Coding is set to become more visual, with developers acting more like curators and editors than creators. (16.57) – What drew you to a career in IT? As a child, Andy enjoyed using the BBC Micro and Spectrum computers. While other kids were out playing football, he was learning to code. He thinks that his interest in sci-fi and love of reading gave him a curious mind, which is why he was drawn to all things tech. But, he did not realize that he could turn what he viewed as a hobby into a career. Nobody, in his family or circle, was involved in the IT industry. So, he was not exposed to the possibilities. After university, he did an aeronautical engineering degree. To do that he had to learn how to use CAD, which he really enjoyed and quickly became good at. Once he had finished his engineering degree, he went traveling for 6 to 7 years. During that time, he started to use internet cafes to communicate with friends at home and research his next destination. One day, while he was in one of these cafes he saw a guy building his own web page. He was creating a travel blog. Later, he met a web designer. He worked for 6 months and traveled for 6 months. Andy decided that he wanted to do the same. In 1999, he arrived back in the UK, bought a Pentium 486 and learned HTML and how to code. To do this he turned to several sources. One of which was a website called Ask Dr. Web, which was run by Jeffrey Zeldman. In time, he became a friend on Andy’s. It was him that inspired him to learn CSS, which eventually led Andy to where he is today. (21.25) – What is the best career advice you have ever received? When Andy set up his IT business he read a book called E-Myth. It contained one great piece of advice which was to make sure that you are working on your business, not in it. That means you need to hire people to do the day to day tasks for you, so you can be free to grow your business. He also explains that you need to see your career as a journey. You have to see it as a business and treat it that way. (22.24) - Conversely, what is the worst career advice you've ever received? You need a business plan is no longer good advice. It is no longer necessary. (23.52) – If you were to begin your IT career again, right now, what would you do? Andy states that when he got started in the design industry the bar was much lower. The tools and sites were so basic that it was not that hard to compete. You could easily get in at the bottom end of the market building sites for local businesses. Now big providers like Shopify and SquareSpace make it possible for people to put together fantastic sites without employing a technical person. (26.52) – What are you currently focusing on in your career? Andy’s focus is on helping others to unlock the power of the web. He is very appreciative of what IT pioneers have done to enable him to succeed. So, he wants to pay it forward and help others. (19.16) – What is the number one non-technical skill that has helped you the most in your IT career? Andy is a keen and experienced diver. In fact, he is a dive instructor. That role taught him the importance of becoming a good communicator. You are working in a dangerous environment, so you need to communicate effectively with your students. If you do not, it can be disastrous. Learning to be a good communicator has ended up helping his IT career in many different ways. (31.01) - What do you do to keep your own IT career energized? Andy works as a servant leader. He is a boss who is very focused on helping others to energize and progress their careers. Taking that approach has had a positive impact on his career too. It helps to keep him motivated and keeps his team engaged and contributing. (31.57) - What do you do in your spare time away from technology? Andy’s IT role takes him all over the world. Whenever he can, he incorporates a bit of leisure time onto his business trips. Doing this provides him with the chance to continue to explore new countries and cultures. Andy also loves good food. So much so, that he has made it his mission to eat at every one of the top 50 restaurants in the world before he is 50. He is really enjoying completing that mission. He still dives a lot and has recently tried cave diving. Andy has also got into bouldering, which is indoor climbing. He says it is a lot more fun than going to the gym. Participating in the sport has virtually cured the RSI he has picked up from his constant mouse usage. This is because climbing stretches and strengthens the muscles in the hands and arms. More importantly, it works the opposite muscle groups from the ones used while working with a keyboard and mouse. Bouldering is very popular with the IT crowd. A lot of it is about problem-solving. Planning your route and working out what techniques and hacks to use is all part of the fun.  (36.02) – Phil asks Andy to share a final piece of career advice with the audience. If you work in the design industry, you need a killer portfolio. A CV that shows career progression also helps. But, when someone is hiring a designer they want evidence of what you are able to do. If you are claiming to be a UX designer you have to demonstrate that fact. For example, when hiring, Andy wants to see photos from user research sessions, as well as interactive, paper-based and animated prototypes. If someone claims they can do information architecture, he wants to see sitemaps, content audits and controlled vocabularies. BEST MOMENTS: (4.34) ANDY – "These days, saying you’re a UX designer is like saying you breathe air or drink water. It’s just what all of us do." (5.45) ANDY – "Our clients quickly realized the benefits of not just making a pretty website, but making something that actually delivered business results." (8.27) ANDY – "It's always better to work in a company where you are not the best at the thing you do." (15.31) ANDY – "We're moving towards a kind of visual coding. I think we're moving much more towards being curators, and editors rather than creators" (22.53) ANDY – "It's important for you to be working on your business, not just in it."  (36.07) ANDY – "For the design industry, having a killer portfolio is everything." (37.34) ANDY – "A really good resume should be backed with a powerful portfolio that demonstrates that you can do these things."   CONTACT ANDY: Twitter: https://twitter.com/andybudd LinkedIn: https://www.linkedin.com/in/andybudd/ Website: http://www.andybudd.com/

Today's guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today's conversation, we'll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she's enjoyed the process of illuminating the topic for people and creating connections with those interested in service design. Maps, Linn points out, have become a ubiquitous tool and have become a compelling entry point for people. They're also a powerful tool for getting people excited, and to visually create a shared understanding of the space you're working in and where the opportunities might be. Linn will also share some powerful words of wisdom about why you should go ahead and create a map as a tool to reveal what we don't know. In our conversation, we'll talk about diversity, inclusion, and accessibility in the realm of design. In Linn's previous work in UX, more time and attention was paid to accessibility, she explains. This exposed her to ways of thinking about how people might be using assistive technology, for example, which has influenced her more recent work. As she transitioned into doing more service and customer experience work, Linn noticed that the conversation about accessibility was almost completely absent. Tune in to hear all about these topics, as well as the idea of double delivery, how designers can position themselves as part of a bigger team in delivering services, how to think about paying attention to soft metrics or less-tangible changes, what it means to be a leader or facilitator of a design process, which references and resources have particularly impacted Linn, and more! Learn More About Today's Guest Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog In This Episode [01:18] — Linn talks about her journey as a design practitioner, and how she arrived where she is today. She also discusses how she has continued to develop and expand as a practitioner. [04:04] — What has it been like to bring together the service design community in Toronto? [05:22] — We hear about some of the common threads that Linn has seen in the Toronto service design community. [07:40] — What Linn has mentioned is one of the threads that flows into Dawan's work at a very practical level, he points out. [09:04] — Linn talks about how maps relate to the opportunities in the service design space. [12:39] — Does Linn have any other stories of when mapping has worked particularly well in her practice? [16:33] — We learn how Linn has helped people she's working with to make the best use of the artefacts. [21:37] — Linn talks about the question of how you're enabling and inviting people to contribute. She and Dawan then talk about double delivery. [24:21] — We hear about a huge challenge that the design practice is facing now, and the ways it's showing up. [27:40] — Linn discusses Paul Adams' talk “The End of Navel Gazing.” [29:13] — We hear more about taking measurement beyond the usual suspects as part of the role of a service designer. [34:43] — This conversation goes back to what it means to be a leader or facilitator of a design process, Linn points out. [38:25] — Dawan talks about the use of silence in workshops. [40:43] — We hear about the questions and terrain that Linn is playing with in her work when it comes to the topics of diversity, inclusion, and accessibility. [45:37] — Linn talks about going to a workshop run by Rebecca Benson, and she and Dawan talk about the daily decision about which piece of the learning mountain to attempt to climb. [46:40] — What are some resources or references that have been particularly meaningful or useful for Linn? [49:29] — Where can people learn more about Linn's work or connect with her and support what she's doing? Links and Resources yes@designthinking101.com (Dawan Stanford) Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog We Are Here: Designer as Mapmaker by Linnea Vizard in Touchpoint (Vol. 8 No. 3 — February 2017) Shifting Gears: Organisational Barriers to Integrated Service Design and UX by Linnea Vizard and Shannah Segal in Touchpoint (Vol. 6 No. 3 — December 2014) The Relationship Model Canvas: Designing Relationships With Intention by Elina Lawrie and Linnea Vizard in Touchpoint (Vol. 9 No. 1 — July 2017) ”There's a Map For That! The Designer's Cartography of Complexity” video presentation by Linn Vizard from the Service Experience Conference 2016 Visual Thinking and NeuroLeadership by Dave Gray “The End of Navel Gazing” talk by Paul Adams at UX London 2018 #a11yTOConf (accessibility conference in Toronto) On Women and “Good” Places to Work by Nora Jenkins Townson Rebecca Benson on Twitter Just Enough Research by Erika Hall Interviewing Users by Steve Portigal Rosenfeld Media books Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie The Service Experience Conference UX Week “How I Learned to Stop Worrying and Give Service Design Away” talk by Jamin Hegeman Service Design Paths

Today’s guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today’s conversation, we’ll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she’s enjoyed the process of illuminating the topic for people and creating connections with those interested in service design. Maps, Linn points out, have become a ubiquitous tool and have become a compelling entry point for people. They’re also a powerful tool for getting people excited, and to visually create a shared understanding of the space you’re working in and where the opportunities might be. Linn will also share some powerful words of wisdom about why you should go ahead and create a map as a tool to reveal what we don’t know. In our conversation, we’ll talk about diversity, inclusion, and accessibility in the realm of design. In Linn’s previous work in UX, more time and attention was paid to accessibility, she explains. This exposed her to ways of thinking about how people might be using assistive technology, for example, which has influenced her more recent work. As she transitioned into doing more service and customer experience work, Linn noticed that the conversation about accessibility was almost completely absent. Tune in to hear all about these topics, as well as the idea of double delivery, how designers can position themselves as part of a bigger team in delivering services, how to think about paying attention to soft metrics or less-tangible changes, what it means to be a leader or facilitator of a design process, which references and resources have particularly impacted Linn, and more! Learn More About Today’s Guest Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog In This Episode [01:18] — Linn talks about her journey as a design practitioner, and how she arrived where she is today. She also discusses how she has continued to develop and expand as a practitioner. [04:04] — What has it been like to bring together the service design community in Toronto? [05:22] — We hear about some of the common threads that Linn has seen in the Toronto service design community. [07:40] — What Linn has mentioned is one of the threads that flows into Dawan’s work at a very practical level, he points out. [09:04] — Linn talks about how maps relate to the opportunities in the service design space. [12:39] — Does Linn have any other stories of when mapping has worked particularly well in her practice? [16:33] — We learn how Linn has helped people she’s working with to make the best use of the artefacts. [21:37] — Linn talks about the question of how you’re enabling and inviting people to contribute. She and Dawan then talk about double delivery. [24:21] — We hear about a huge challenge that the design practice is facing now, and the ways it’s showing up. [27:40] — Linn discusses Paul Adams’ talk “The End of Navel Gazing.” [29:13] — We hear more about taking measurement beyond the usual suspects as part of the role of a service designer. [34:43] — This conversation goes back to what it means to be a leader or facilitator of a design process, Linn points out. [38:25] — Dawan talks about the use of silence in workshops. [40:43] — We hear about the questions and terrain that Linn is playing with in her work when it comes to the topics of diversity, inclusion, and accessibility. [45:37] — Linn talks about going to a workshop run by Rebecca Benson, and she and Dawan talk about the daily decision about which piece of the learning mountain to attempt to climb. [46:40] — What are some resources or references that have been particularly meaningful or useful for Linn? [49:29] — Where can people learn more about Linn’s work or connect with her and support what she’s doing? Links and Resources yes@designthinking101.com (Dawan Stanford) Linn Vizard Linn Vizard on LinkedIn @wittster on Twitter @servicedesignTO on Twitter Linn Vizard on Medium Linn Vizard on Adobe Blog We Are Here: Designer as Mapmaker by Linnea Vizard in Touchpoint (Vol. 8 No. 3 — February 2017) Shifting Gears: Organisational Barriers to Integrated Service Design and UX by Linnea Vizard and Shannah Segal in Touchpoint (Vol. 6 No. 3 — December 2014) The Relationship Model Canvas: Designing Relationships With Intention by Elina Lawrie and Linnea Vizard in Touchpoint (Vol. 9 No. 1 — July 2017) ”There’s a Map For That! The Designer’s Cartography of Complexity” video presentation by Linn Vizard from the Service Experience Conference 2016 Visual Thinking and NeuroLeadership by Dave Gray “The End of Navel Gazing” talk by Paul Adams at UX London 2018 #a11yTOConf (accessibility conference in Toronto) On Women and “Good” Places to Work by Nora Jenkins Townson Rebecca Benson on Twitter Just Enough Research by Erika Hall Interviewing Users by Steve Portigal Rosenfeld Media books Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie The Service Experience Conference UX Week “How I Learned to Stop Worrying and Give Service Design Away” talk by Jamin Hegeman Service Design Paths

Jonathan interviews Andy Budd, co-founder of Clearleft and the man behind popular design conferences like UX London and Leading Design. Jonathan asks lots of questions and but doesn’t even get close to asking everything he wants to ask. Some of the topics Jonathan and Andy touch on: How Andy is pathological! It’s true!

Jan Bidner met with Josh Clark, from the American design studio Big Medium, headlining the conference UX London this year. The topic was Designing for What’s Next: The last ten years digital interaction has been driven by mobile, the next ten years will be driven by machine learning and AI. Engineers have showed us what is possible, now it is time for designers to find out how to use it - and the presentation of data is as important as the underlining logarithm. Machine learning services are available for free! Microsoft, Google, and Amazon have web-friendly interfaces that anyone can try out and evaluate. UX researchers need to support the data scientists when it comes to building models that reflect the whole base of humans that we want to serve. Otherwise the data and the AI interfaces will be biased, developed by privileged white people in the western World. Image analysis is a typical example when things sometimes go wrong. A picture of a dinosaur on a measurer was described as a dinosaur on a skateboard... Bots today use natural language, even sounding like humans in a phone call. But they are still less capable than humans. Is that what we want? How do we create interfaces that set the appropriate expectations that reflect what the system is actually capable of? It could be good to present the bot as a bot. (See Google Duplex.) So what happens now? Very few interfaces go away. The keyboard is still there. Touch is still there. We are just adding more interfaces. The speech interface is here now, but it is not replacing the other ones, e.g. in open offices. Josh Clark, Jan Bidner (23:46) Subscribe podcast Effekten (mainly Swedish episodes) iPhone, Android, e-mail Josh Clark Josh on Twitter UX London speaker Josh Clark Big Medium

“If we can instil a human centred approach from a very early stage in a business, then the ability to deliver long term value & long term benefits for their users is huge” Adam Faulkner is Experience Design Director at blueegg. His background as a scientist allows him to take a scientific approach to human-centred design. In this episode he reflects on his trip to UX London 2018 and the endless search for a perfect Negroni. If you’d like to be a guest on the show, get in touch at aaron@blueegg.com.au

Clearleft's Andy Budd and host Zeldman discuss the changing role design agencies must play to remain relevant; the rise of in-house design; working with pattern libraries (since 2008!); whether the “golden age” of web design and blogging is over; and much more. Andy Budd has been blogging about design and technology since 2003. He was one of the leading lights of the web standards movement and his book, CSS Mastery, sold over 60,000 copies and has been translated into a dozen languages. Andy is a founding partner at UX design consultancy Clearleft; the curator of dConstruct, one of the UK's most popular design conferences; and the force behind UX London, the UK's first dedicated usability, IA, and UX design event. Links for this episode:Homepage | ClearleftCSS Mastery: Amazon.co.uk: Andy Budd, Emil Björklund: 9781430258636: BooksAndy Budd: BlogographyAndy Budd (@andybudd) | TwitterBrought to you by: ZipRecrutier (Visit the link to post jobs on ZipRecruiter for FREE). BlueApron (Check out this week's menu and get your first three meals FREE—with FREE SHIPPING—by going to BlueApron.com/bigwebshow.

Clearleft’s Andy Budd and host Zeldman discuss the changing role design agencies must play to remain relevant; the rise of in-house design; working with pattern libraries (since 2008!); whether the “golden age” of web design and blogging is over; and much more. Andy Budd has been blogging about design and technology since 2003. He was one of the leading lights of the web standards movement and his book, CSS Mastery, sold over 60,000 copies and has been translated into a dozen languages. Andy is a founding partner at UX design consultancy Clearleft; the curator of dConstruct, one of the UK’s most popular design conferences; and the force behind UX London, the UK’s first dedicated usability, IA, and UX design event.

This week Jon and Dan are joined by Andy Budd from Clearleft - a well known UX Design agency based in Brighton. Clearleft are well known for their high quality of work as well as advancing the field by putting on a number of UX, Design and Development events around the country.In this episode they cover:Small vs large agenciesQuality vs quantity of client workHow do Clearleft judge their success metricsTaking on the projects you want to work onGrowing the team from the founders and adding new skillsHow adding content strategy skills to the team has helped Clearleft enhance their offeringWhat are the driving factors behind the events and conferences Clearleft put on, and what effect does that have on their businessGiving back to the design community - why we do these thingsShow notes:Clearleft’s website, including their work and blog. Keep an eye out for the new website & rebrand launching end 2016/early 2017.Clearleft’s new event; Leading Design (24 - 26 October 2016). At the time of publishing, now in the past, but sign up for details next year.Clearleft’s other conferences:UX London (24-26 May 2017)dConstruct (on a break this year)Every Interaction’s website update, taking a content-first approach.

Andy Budd from ClearLeft joins Tim for a discussion about Silverback, a guerilla usability testing application for Macintosh computers. Andy also informs us about the upcoming UX London conference to be held in May of this year. You can find information about Silverback at www.SilverbackApp.com You can find information about the UX London conference at http://2010.uxlondon.com/