Mobile Payments Today

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The Mobile Payments Today Podcast offers a view into the hot topics affecting the continuing evolution of payments technology worldwide. The podcast features interviews with movers and shakers as well as news related to banking, blockchain, retail, restaurants, and self-service.

Bradley Cooper


    • May 9, 2025 LATEST EPISODE
    • monthly NEW EPISODES
    • 21m AVG DURATION
    • 170 EPISODES


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    Latest episodes from Mobile Payments Today

    How to prevent check fraud without harming the customer experience

    Play Episode Listen Later May 9, 2025 20:54


    Despite the rise of digital payments, checks remain a valid form of payment, especially for businesses and individuals. With mobile deposit and ATM deposits, it's more convenient than ever to deposit a check. However, this brings with it a risk for fraud. In today's episode of the Bank Customer Experience podcast, Bradley Cooper spoke with Scott Fieber, chief strategy officer at Cook Solutions Group and Austin Smith, director of product development at Cook Solutions Group about how to prevent check imaging fraud without harming the customer experience.In many cases, this topic is a balancing act for banks. They need to provide funds for deposited checks in a reasonable time frame, but they also have to be aware of individuals attempting to commit fraud by withdrawing cash before a check bounces.During the podcast, Smith and Fieber discussed issues surrounding checks in detail include:Are ATMs seeing in an increase in check deposits?What are some of the ways people commit check fraud with ATM check deposits?How is Cook Solutions Group involved in check imaging?How can banks keep up with customer demands for funds availability while still preventing fraud?What are ways AI can help?

    Responding to new ATM security threats

    Play Episode Listen Later Apr 11, 2025 17:47


    Keeping ATMs secure from attacks is a never-ending battle. Just when one area of attack is shut off, criminals discover a different vulnerability. One such vulnerability is Man in the Middle attacks, which can be difficult to detect as they imitate a legitimate transaction. In today's episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace spoke with Levi Daily, chief technology officer at Cook Solutions Group, and Michael Strange, director of technology services at Cook Solutions Group, about how to respond to new ATM security threats like Man in the Middle attacks."Criminal organizations and gangs have identified vulnerabilities including weak security protocols and a general lack of awareness around ATMs. As ATMs become more connected and criminal organizations start using more sophisticated tools and techniques, these sorts of attacks will increase," Strange said in an email statement following the podcast.During this discussion, Strange and Daily gave an in-depth explanation of ATM security topics including:What are the most common threats?Are there any regions getting hit harder than others?How do Man in the Middle attacks work?How can a layered defense help prevent these attacks?You can listen to the podcast in its entirety above.

    How do branches score on customer experience?

    Play Episode Listen Later Mar 14, 2025 20:32


    Despite decreases in bank branch numbers, they have hit a bit of a plateau recently, hovering just shy of 70,000 total in the U.S. In the past several years, there has been a major push to modernize bank branches and turn them into more experiential centers that deliver financial advice rather than simply push transactions.But how are bank branches doing on that front? How do they score on overall customer experience? This was a topic Bradley Cooper, editor of ATM Marketplace, explored during today's episode of the Bank Customer Experience podcast with Mack Turner, banking expert and consultant at Mack Turner Marketing Consulting and Insights LLC.During the discussion, Turner covered a number of topics such as:Will bank branches see an increase in the near future?What are some of the CX issues from 2024 that are carrying over into 2025?What's the biggest branch trend?How can branches maintain service levels with older customers who are used to traditional banking?How can banks empower employees?Listen to the full podcast episode above.

    Smart cameras keep ATMs, branches safe

    Play Episode Listen Later Feb 14, 2025 20:39


    Cameras are a common and necessary component of ATM and branch security. However, older cameras have issues ranging from poor quality recordings to weak points. In today's episode of the Bank Customer Experience podcast, Bradley Cooper, editor of ATM Marketplace spoke with Joseph Parrillo, leader in the security solutions division, and Cody Anderson, implementations manager at Cook Solutions Group about how smart cameras can transform ATM and bank security.During the conversation, Parrillo and Anderson addresses a number of issues including:What are some of the issues with past camera technology?How expensive are smart cameras?Do these cameras require a DVR or NVR?How can they use AI?How does built-in analytics improve security?You can listen to the conversation in its entirety above.

    Improving bank branch safety, security

    Play Episode Listen Later Jan 10, 2025 15:19


    In an era of increasing ATM thefts and bank initiatives to improve employee and customer experience, it's more important than ever for bank branches to implement safety and security plans. In today's episode of the Bank Customer Experience podcast, Bradley Cooper, podcast host, spoke with Felix Nater, security expert and owner of Nater Associates LTD, about how banks can successfully implement safety plans.Nater discussed how security is top of mind for branches and other businesses but seldom implemented successfully. This is due in part to employees viewing security as incidental to their jobs, as they are not security experts.He offered guidance on topics such as:What are branches doing right and wrong about branch safety?How can banks help customers feel secure when using an outdoor ATM?How can banks help employees feel safe?How can banks and businesses empower employees on security and safety protocols.How can banks reinforce security lessons.What about employee conflicts?Listen to the podcast in its entirety above.

    Should financial institutions consolidate to 1 vendor?

    Play Episode Listen Later Dec 13, 2024 22:40


    Financial institutions commonly have to deal with multiple vendors even for a single device like an ATM. This can cause significant strain on resources, time and management as banks have to handle all of these vendors at once. In such cases, it may be worth it for banks to consider working with one vendor for a variety of technology needs from ATM installation to security, digital tools and more.In today's episode of the Bank Customer Experience Summit podcast, Bradley Cooper, editor of ATM Marketplace spoke with Brian Alfano, COO of Oregon Community Credit Union and Scott Fieber, chief strategy officer at Cook Solutions Group to learn more about the pros and cons of moving away from many vendors to one.During the podcast, the panelists provided expert insights into the following topics:What are the biggest problems with managing multiple tech vendors?What are the primary advantages of moving to one vendor?How can banks strategize to get the best deal?What's the cost factor in all of this?What solutions does Cook Solutions Group provide?Listen to the podcast in full above.

    What are the top future banking trends?

    Play Episode Listen Later Nov 8, 2024 15:12


    From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Erin Cohee, VP of user experience and business development at OneUnited Bank to learn more about top banking trends.During the podcast, Cohee discussed several trends including:What's new in branches.What's new in digital banking.What's new in employee training.What role will AI play in banks.You can listen to the full interview above.

    What's new in bank CX?

    Play Episode Listen Later Oct 18, 2024 14:05


    One of the biggest moving targets for banks or any business is customer expectations. They are constantly changing and volving as customers become more used to automated, tailored experiences. How can banks meet these expectations and deliver a good customer experience? Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX in today's episode of the Bank Customer Experience Podcast.Bradley Cooper, editor of ATM Marketplace spoke with Brown live at the Bank Customer Experience Summit held in Charlotte from Sept. 9 to 11, 2024 about a variety of topics including:What's the biggest areas banks are investing in for CX in 2024?What role does AI really play?What role do branches play?How can banks meet customer expectations?You can watch the podcast in full above.

    What's on the horizon for TCRs?

    Play Episode Listen Later Sep 13, 2024 17:19


    Teller cash recyclers are a modern day necessity in bank branches. Due to the large amount of cash banks handle, they need a reliable method to count it that doesn't rely on bankers manually counting it by hand. Teller cash recyclers automate both counting and sorting for cash. However, newer cash recyclers are also arriving on the market, with improved cassette technology, security features and more. What's on the horizon for TCRs? This was the topic of today's episode of the Bank Customer Experience Podcast, sponsored by Cook Solutions Group.Bradley Cooper, editor of ATM Marketplace, spoke with Scott Fieber, chief strategy officer at Cook Solutions Group Ryan Loebs, TCR expert about the history of TCRs and trends to look for in the near future.Topics covered included:Costs of newer TCRs.How to plan to replace older units.Why we are seeing a resurgence in TCRs.How to measure ROI.You can listen to the podcast in its entirety below.

    What's on the horizon for self-service banking?

    Play Episode Listen Later Aug 23, 2024 18:11


    Self-service tools in banking have a long history, going back to the birth of the ATM in the 1960s. Today, there are a variety of self-service banking solutions ranging from video ITMs to chatbots, mobile banking and much more.In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Marketplace, spoke with Joe Myers, EVP of global banking at Diebold Nixdorf about the ins and outs of self-service banking solutions and trends.During the conversation, Myers covered topics ranging from the adoption rates of cash recycling in banks to customer experience trends in more. Some of the topics covered include:What are the top ATM features?How can banks made video banking work in their market?What about security?How do ITMs fit in the broader omnichannel banking world?How can banks successfully improve the customer experience with self-service?

    How to deploy, manage an ITM

    Play Episode Listen Later Aug 9, 2024 17:33


    One of the biggest advances in self-service banking has been the integration of video banking, particularly with ITMs. While initially only serving as video devices, banks have since integrated them with ATMs creating an all inclusive-device that can handle traditional ATM needs along with teller duties.However, these devices can be a major challenge to deploy and manage, both on the technical level of getting all the equipment setup and training for employees and customers alike. In today's episode of the Bank Customer Experience Summit Podcast, Bradley Cooper, editor of ATM Marketplace spoke with Scott Fieber, chief strategy officer at Cook Solutions Group and Scott Smith, VP of strategic solutions at Cook Solutions Gorup of how banks can successfully deploy and manage ITMs.During the podcast, Smith and Fieber discussed several factors and strategies surrounding ITMs including:What are the main reasons financial institutions deploy ITMS?What are some unique strategies?How can banks make video banking successful?What are other key features for ITMs to include other than video?What services do Cook Solutions Group provide for ITM strategy?

    Bank Customer Experience Summit keynote shares content strategies that work

    Play Episode Listen Later Jul 12, 2024 17:10


    Content is king. But how should content rule? In order to properly serve customers, banks need a solid content strategy that both retains current customers and brings in new ones. In today's podcast episode, keynote speaker for the 2024 Bank Customer Experience Summit, Regina DeMars, director of content marketing and social media strategy, First National Bank of Omaha shared insights on content strategy.DeMars led her bank through many changes, including the integration of TikTok and other social media tools. In today's podcast, she covered a variety of topics including:How has content strategy changed?How can content be converted into action on the customer side?What sort of content do you think works best for retaining bank customers?What about gaining new customers?Can you give us a little preview of what you'll share as a keynote speaker?. How has the First National Bank of Omahas content strategy developed over time?

    How to fight ATM fraud

    Play Episode Listen Later Jun 14, 2024 18:53


    ATM fraud is a continued source of frustration for customers and banks alike. As banks have developed new methods to handle the fraud, criminals invent new tactics ranging from more advanced skimming devices, hacking the software, malware attacks and more. How can banks combat fraud? Bradley Cooper, content director for the Bank Customer Experience Summit discussed that topic in depth in today's podcast episode with Levi Daily, CTO and Michael Strange, director of technology services for Cook Solutions Group.During the podcast, the panelists provided information on several topics including:The history of Cook Solutions Group and their role in ATM security.The newer forms of skimming fraud.Practical tips banks can take to prevent fraud.How to combat social engineering attacks(i.e. glue and tap).What Cook Solutions Group offers to prevent ATM fraud.You can listen to the podcast in its entirety above.Click here to register for the Bank Customer Experience Summit. Use the code AMCEDIT20 for 20% off checkout.

    How can banks maintain a good CX in light of layoffs?

    Play Episode Listen Later May 10, 2024 19:51


    In recent news, big banks have made major layoffs, with Citi laying off a total of 2,000 employees in the first three months of 2024, with other banks such as PNC Financial and Wells Fargo following suit. But this news presents a challenge, how do banks maintain a good customer experience with reduced staff? Should banks be cutting headcount or training employees more efficiently?Bradley Cooper, editor of ATM Marketplace discussed bank layoffs in light of CX with Mack Turner, a 30 year veteran of the financial services industry and managing director of Mack Turner Marketing Consulting and Insight LLC during this episode of the Bank Customer Experience Summit Podcast.Turner discussed a number of key topics during the interview including:How do layoffs impact employee morale and customer service?How does this news impact smaller regional banks?How should banks be looking at branch strategy?What role does digital play in smaller banks' strategy?How should banks be training employees to deliver impactful CX?

    How to pull off a successful branch renovation

    Play Episode Listen Later Apr 12, 2024 20:49


    Banks have been rethinking their branch strategies for some time. While some are downsizing their number of branches, others are renovating or constructing brand new branches. These branches need to be fully optimized to meet the needs of a changing audience. The first episode of the Bank Customer Experience Podcast explored the topic of branch renovations. Bradley Cooper, editor of ATM Marketplace, interviewed Jean-Pierre Lacroix, founder and president of design firm Shikatani Lacroix Design to learn more about how banks can discover the secret ingredients of branches to deliver the best return-on-experience for customers.During the podcast, Lacroix addressed the following topics:Why are banks investing in branch renovations?What primary areas are they renovating?How can they train employees properly to fit these redesigned branches?How can these branches improve the customer experience?How can managers show ROI from these branch renovations?

    Perfecting Pizza: POS systems at heart of restaurants, but avoid these common mistakes

    Play Episode Listen Later Aug 7, 2023 13:54


    Perfecting Pizza: Pizza survey shows what customers want from their favorite pizzeria

    Play Episode Listen Later Jul 11, 2023 21:33


    Perfecting Pizza Podcast: Loyalty programs help increase restaurant's bottom line

    Play Episode Listen Later May 5, 2023 19:08


    Perfect Pizza Podcast: Plant-based ingredients grow on pizza market - FOOD

    Play Episode Listen Later Feb 7, 2023 13:38


    How tech stacks are learning to be more intuitive - FOOD

    Play Episode Listen Later Nov 3, 2022 23:04


    Perfect Pizza Podcast: How Zalat Pizza exclusively uses third-party delivery with success - FOOD

    Play Episode Listen Later Oct 21, 2022 31:15


    Givex expands, launches new products during pandemic - FOOD

    Play Episode Listen Later Aug 25, 2022 17:07


    How Soyleic soybeans could be the future of healthier food system

    Play Episode Listen Later Jul 19, 2022 16:24


    How automation helps labor issues in today's restaurants - FOOD

    Play Episode Listen Later Mar 3, 2022 14:06


    Digital signage podcast: Diving into the on-demand IT services market - DST

    Play Episode Listen Later Mar 3, 2022 6:12


    Pandemic causes PizzaLeah to pivot - FOOD

    Play Episode Listen Later Jan 19, 2022 24:59


    How restaurant technology continues to evolve - FOOD

    Play Episode Listen Later Dec 21, 2021 23:37


    Self-service at retail: The growth has only begun - KMC

    Play Episode Listen Later Nov 11, 2021 22:15


    BurgerFi CEO: What it takes to be a winner - FOOD

    Play Episode Listen Later Nov 11, 2021 17:04


    Restaurant podcast explores grassroots, guerilla marketing - FOOD

    Play Episode Listen Later Nov 2, 2021 24:36


    ATM podcast explores cloud, machine learning, innovative tech

    Play Episode Listen Later Oct 21, 2021 15:46


    Digital signage podcast: What's the future of retail display technology? - DST

    Play Episode Listen Later Sep 23, 2021 16:48


    Finding the solution to power 4K video and beyond - DST

    Play Episode Listen Later Aug 17, 2021 11:49


    Messner Reeves Podcast with Amy Eskola

    Play Episode Listen Later Aug 17, 2021 18:17


    Policy experts discuss restaurant compliancy changes

    Play Episode Listen Later Aug 6, 2021 20:46


    Meet Andrew Gruel of Slapfish

    Play Episode Listen Later Aug 4, 2021 15:43


    Expert offers insight on how self-service improves the customer journey

    Play Episode Listen Later Jul 20, 2021 23:07


    Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

    Play Episode Listen Later Jul 1, 2021 29:25


    Slutty Vegan creator Pinky Cole on brand's soaring popularity

    Play Episode Listen Later Jun 30, 2021 16:20


    Gimbal Podcast with Teriyaki Madness

    Play Episode Listen Later Jun 15, 2021 19:13


    Gimbal's Matthew Russo explains how location-based marketing can improve services and revenue

    Play Episode Listen Later Jun 15, 2021 17:06


    Your pie president on the brand building benefits of travel

    Play Episode Listen Later Jun 15, 2021 16:25


    What 2020s anxious QSR customer means for your brand

    Play Episode Listen Later Jun 15, 2021 28:07


    Getting personal: 2 experts' tips on making restaurant marketing miracles

    Play Episode Listen Later Jun 15, 2021 29:40


    Urban Bricks founder on taking a pizza brand beyond the pie

    Play Episode Listen Later Jun 14, 2021 16:18


    Toppers takes on the daring diner

    Play Episode Listen Later Jun 14, 2021 12:26


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