Podcasts about loyalty programs

In this episode, we explore where travel loyalty programs are falling short and how brands can fix them. Loyalty Status Co.'s Mark Ross-Smith and MeProtocol's Robert Wesley argue it's time to shift focus from points to status and personalization—driving higher revenue, deeper engagement, and long-term brand loyalty in a fast-changing landscape.Are you new and want to start your own hospitality business?Join our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook group⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Boostly and join the discussion:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Want to know more about us? Visit our ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stay informed and ahead of the curve with the latest insights and analysis.

Everyone has goals — some are monumental, others modest — but every goal matters. Join guest Szu-chi Huang, an expert in sustaining enthusiasm for individuals, customers, and employees across global corporations and organizations, as she delves into the science of motivation. Discover how the gap between where you are and where you want to be is bridged by a dynamic blend of psychology, sociology, behavioral economics, neuroscience, and the latest in AI. The secret to achieving your goals? Stay adaptable. If one approach falters, switch gears to keep your drive alive, Huang tells host Russ Altman on this episode of Stanford Engineering's The Future of Everything podcast.Have a question for Russ? Send it our way in writing or via voice memo, and it might be featured on an upcoming episode. Please introduce yourself, let us know where you're listening from, and share your question. You can send questions to thefutureofeverything@stanford.edu.Episode Reference Links:Stanford Profile: Szu-chi HuangConnect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>> Twitter/X / Instagram / LinkedIn / FacebookChapters:(00:00:00) IntroductionRuss Altman introduces Szu-Chi Huang, professor of marketing at Stanford GSB.(00:03:31) Studying MotivationSzu-chi shares what led her to study motivational science(00:04:03) Defining MotivationMotivation as the drive to close the gap between current and ideal self.(00:04:57) The Science of MotivationStudying motivation through behavioral and neurological data.(00:05:48) Why It Matters in BusinessHow motivation science applies to leaders, teams, and customers.(00:06:39) Motivation FrameworkThe strategies needed in order to stay motivated over time.(00:07:42) The Mindset of MotivationThe different mindsets needed throughout the stages of motivation.(00:09:21) Motivating Kids to Choose HealthyA Collaboration with UNICEF to study what motivates children.(00:10:55) Gamified Coupons in PanamaA study using gamified coupons to influence children's food choices.(00:14:26) Loyalty Programs as MotivationHow customer reward programs act as structured goal journeys.(00:16:47) Progress Versus PurposeThe different incentives needed in each stage of loyalty programs.(00:18:29) Retirement Saving LessonsHow financial institutions apply motivational science to long-term goals.(00:21:12) Motivation in Social ContextThe role of social connections in goal pursuit and sustaining motivation.(00:26:10) Designing Apps for MotivationHow redesigning user interfaces can help users stay motivated.(00:27:20) AI as a Motivation CoachUsing AI to personalize feedback across all stages of goal pursuit.(00:30:09) Starting and Sustaining a GoalPractical strategies for launching and sustaining a goal.(00:31:57) Conclusion Connect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>>Twitter/X / Instagram / LinkedIn / Facebook

This week we look at the huge new welcome bonuses from Amex, the imminent launch of the Wealthsimple Visa Infinite card, getting 20% back in miles with AIR MILES latest redemption event and much more in our weekly credit card and loyalty rewards newscast!

In this kickoff episode of Hospitality Hustlers—powered by Toast—we sit down with Bob Wright, the CEO of Potbelly, to dig into what it takes to transform a beloved sandwich chain into a tech-forward, trend-setting brand.Bob shares expert insights on the intersection of food service, emerging brands, and breakthrough technology, all while keeping it candid with a few funny moments along the way. We explore the “cold ideas” that turned hot, how Potbelly navigates shifting industry trends, and the importance of networking and investment in driving growth.Whether you're a founder, foodie, or future hospitality insider, this episode is packed with the kind of conversations that fuel big ideas—and even bigger success stories.

This week we look at the best travel credit card offers for June, how you can get amazing value from the new Marriott card offers, the return of the RBC-British Airways transfer bonus and much more in our weekly credit card and loyalty rewards newscast!

If you love points and miles, you know there's no shortage of opinions on how to get the most out of credit card rewards and travel programs. In this fun and honest chat, Alex, Jess, and Pam share their unique takes on some hot topics in the points world.   They dive into everything from which credit cards score you the best lounge access, to whether chasing certain welcome bonuses is really worth it, and how to smartly position for flights. As you'll hear, there's no one-size-fits-all answer here. The best points strategy is the one that suits your unique priorities!   You'll discover:  How to choose the best credit card for airport lounge access based on your travel style. Why the Hyatt credit card's second-tier bonus might (or might not) make sense for you. The strategic importance of considering 5/24 status when choosing which cards to pursue. How to evaluate hotel loyalty programs beyond Hyatt for aspirational stays. Understanding different approaches to positioning flights based on personal circumstances.   You can find the full show notes, resources, transcript, and more from this episode here: travelmomsquad.com/best-lounge-access-hotel-loyalty-programs   Ready to get started with NEARLY FREE travel? Click here for the exact offers we would sign up for this month: travelmomsquad.lpages.co/bestoffers/   The Travel Mom Squad is also on YouTube! You can watch this episode here: youtube.com/@travelmomsquad   Let us know what you want to hear on the podcast by sending us a DM on Instagram: instagram.com/travelmomsquad

In this episode of “At Your Convenience,” CSP Editor Diane Adam talks with Peter Rasmussen, who is an industry advocate, convenience and energy veteran, and CEO and founder of Convenience and Energy Advisors.The two spoke in May during CSP's Cold Vault Forum in Lombard, Illinois.Rasmussen shares how retailers can unlock digital's potential to drive packaged beverage profit. He also discusses the importance of in-store signage and how c-store shoppers notice promotions.“At Your Convenience” brings industry experts and analysts together with CSP editors to discuss the latest in c-store news and trends. From mergers and acquisitions to foodservice and technology, the podcast delivers the story straight to listeners in short-format episodes, perfect for the morning commute or a quick break at the office.

This week we discuss how you can match your Air Canada elite status with Virgin Atlantic Flying Club, Neo adding accelerated earn rates for EV charging, earning 5x points on private home rentals in Canada and much more in our weekly credit card and loyalty rewards newscast!

This week we look at 12 credit cards that can help get you travelling sooner, the best bonuses this year on some Aeroplan & Marriott cards, the first look at WestJet's new business credit card and much more in our weekly credit card and loyalty rewards newscast!

In this episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis begin with a news segment covering recent market developments, notably the "tariff turmoil" between the US and China. They discuss how the US has partially de-escalated its stance, with tariffs dropping from a proposed 145% to 30%, creating a 90-day window for retailers to import products. However, they emphasize that smaller retailers remain disproportionately affected due to limited resources compared to giants like Home Depot.The hosts also cover recent retail earnings reports, including Walmart's strong comp store sales growth despite withdrawing Q2 guidance, and their strategic pricing approach to tariff impacts. Other earnings news included On Running's impressive 40% sales growth, while American Eagle, JC Penney, and Burberry reported significant losses. Additional news touched on refinancing challenges at Kohl's, potential bankruptcy concerns at Saks, and Dick's Sporting Goods' surprising acquisition of Foot Locker.The featured interview with Stephen Yalof, CEO and President of Tanger, explores his extensive career spanning retail real estate, including roles at New Plan Realty Trust, Gap, Ralph Lauren, and Simon before joining Tanger in 2020 – humorously noting he arrived when "every one of their 3,000 stores was closed" due to COVID.Yalof provides a fascinating historical perspective on outlet centers, explaining how they evolved from manufacturers' sales of returned items and factory seconds to a strategic retail channel. He details how the Tanger family themselves were shirt manufacturers who realized they were "selling more stuff out the back door than out the front door" before creating the first outlet center in Burlington, North Carolina.The conversation explores how vertical retailers like Gap transformed the model, creating consolidation stores for excess inventory before establishing dedicated outlet locations. This evolution progressed from pure excess inventory management to serving aspirational customers who understand brands but can't afford full price – what Yalof describes as bringing customers "into your ecosystem."In response to competition from online and fast-fashion retailers, Yalof explains Tanger's strategy shift from purely "power shopping" to full-service experiences with improved food, entertainment, and amenities. He compares this to how stadiums have evolved despite at-home viewing advances, stating, "We're the general merchandise managers of our shopping centers... it's about picking the right uses, right experiences, the right amenities."The interview concludes with insights into Tanger's digital engagement strategies, including how they leverage customer data to create targeted marketing campaigns and provide stackable discounts through retailer partnerships, guided by their vision of "using customer insight to inform the future of shopping." Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

This week we look at the major new partnership between WestJet Rewards & Canadian Tire's Triangle Rewards, the ultimate list of credit cards with airport lounge benefits, a free hotel program gold elite status offer and much more in our weekly credit card and loyalty rewards newscast!a

Jessica Welman is back in the host's chair for today's episode of iGaming Daily, sponsored by Optimove, for a discussion on a constantly developing topic. Joined as always by Charlie Horner, Jess is back to her favourite topic in the world, event contracts and Kalshi. There's been a significant development, and as it happens, another one after we finished recording. As Jess and Charlie explain, the CFTC filed a motion to dismiss he appeal court case concerning election event contracts offered by Kalshi. After arguing against these contracts in January, the CFTC has now indicated they wish to drop the case. And at roughly 5PM Eastern yesterday, the DC Court approved the dismissal. So, what does this mean? Luckily the rest of the podcast is not yet out of date, as Jess & Charlie discuss whether this suggests a lighter regulatory touch by the CFTC, and whether this could lead to a wide range of contracts being self-certified quickly by various groups, open the door to more than just sports betting, and highlight the internal upheaval at the CFTC. They also touch on the concerns expressed by the NFL and MLB, particularly around market manipulation. In the second half of the pod, things are no less chaotic. Montana has advanced what is described as the first state-level law specifically designed to crack down on sweepstakes gaming on online sites, and its expected to become law. The language is described as "very broad" and designed to go after the dual currency model typically used in sweepstakes gaming, but could this inadvertently impact other things, such as loyalty systems at McDonald's and Starbucks?Host: Jessica WelmanGuests: Charlie HornerProducer: Anaya McDonaldEditor: Scott FultoniGaming Daily is the official podcast of SBC Summit Malta. Taking place from 10-12 June at the Intercontinental in Malta, SBC Summit Malta is the definitive casino and betting event where European companies and professionals converge to explore cutting-edge insights, gain transformative skills, and forge impactful connections with senior decision-makers. Get your tickets now at sbcevents.com.iGaming Daily is also now on TikTok. Make sure to follow us at iGaming Daily Podcast (@igaming_daily_podcast) | TikTok for bite-size clips from your favourite podcast. Finally, remember to check out Optimove at https://hubs.la/Q02gLC5L0 or go to Optimove.com/sbc to get your first month free when buying the industry's leading customer-loyalty service. 

In this emergency podcast episode, Mishka Katkoff and Maor Sason, CEO and co-founder of AppCharge, discuss the implications of the recent Epic vs. Apple ruling, which allows developers to link to external payment methods. They explore the potential benefits for small to medium-sized studios, the strategies larger publishers can adopt, and the importance of building customer relationships through loyalty programs. The conversation emphasizes the need for developers to act quickly and adapt to the changing landscape of mobile gaming and payment methods.00:00 Introduction to the Emergency Podcast05:41 The Impact of the Epic vs. Apple Ruling12:35 Strategies for Developers Post-Ruling19:39 Long-Term Considerations for Developers27:41 Building Customer Relationships and Loyalty Programs

In today's FittBite, learn how to build an effective customer loyalty program that boosts repeat purchases without relying on discounts. You'll understand different loyalty structures (points-based, tier-based, referrals), choose the right platform, and implement creative reward strategies proven by top brands like Gymshark, Lululemon, and Nike. The episode covers essential steps, recommended tools, and crucial KPIs to track your program's success. Tune in and start converting first-time buyers into loyal, long-term customers.Book a 1 on 1 with our host, Shadi for personalized advice on how to create and grow your fashion business: https://www.fittdesign.com/services/consultation Design your own collection with our instantly downloadable factory ready tech pack templates: FittDesign Tech Pack Templates Follow our host on instagram: https://www.instagram.com/shadiadada/ https://www.instagram.com/fittdesign/ Got any other questions, email us for an instant response at: studio@fittdesign.com Subscribe to our weekly fashion design podcast (New episodes every Thursday at 4pm CST): https://podcasts.apple.com/gb/podcast/the-fittdesign-podcast/id1454410683 Visit our website:https://www.fittdesign.com/ Follow us on:https://www.linkedin.com/company/fittdesign/ https://www.facebook.com/fittdesign https://www.pinterest.com/fittdesign/ https://www.behance....

This week we look at TD's improved flagship rewards credit card, the return of the best bonus on the WestJet card, Hilton & Best Western's summer promos and much more in our weekly credit card and loyalty rewards newscast! Get an exclusive 15% discount on Saily data plans! Use code rewardscanada at checkout. Download Saily app or go to https://www.saily.com/rewardscanada

In episode 122 we welcome Steve McLelland, WestJet's VP of Loyalty to discuss the first major revamp to the WestJet Rewards program. Hear insights to the decision making process behind the changes and see how the program is evolving to meet the needs of more Canadians

VTEX: https://vtex.com---Step inside the yellow-bag world of Selfridges as host Paula Macaggi sits down with CTO Ross Beaumont to reveal how a 1906 department store stays at the cutting edge of luxury retail: from “Selfridges Unlocked” keys that trade spend for once-in-a-lifetime experiences, to ReSelfridges buy-back tech fuelling a circular economy, to AI that augments—never replaces—the human touch that turns shoppers into “Very Selfridges People.” Ross lifts the curtain on juggling million-square-foot store ops with next-day delivery, building product-led teams that fail fast but protect customer data, and he explains why he believes Selfridges is less a shop than a cultural destination. Tune in for candid leadership lessons, backstage innovation stories, and proof that confetti cannons, skateboard parks, and Rihanna collabs coexist with rock-solid engineering.

with @eddylazzarin @skominers @milesjennings @rhhackettToday we're diving deep into *the* defining concept in crypto: tokens. We're moving beyond conventional categories — like “governance tokens” or “utility tokens” or even “memecoins” — to present a full taxonomy that details what tokens are, what they aren't, and what they're capable of becoming.Questions we'll explore include: What is a token? Is it a form of money? A piece of data? Something else? How many types of tokens are there — and who is in control of each? And how should we think about their actual economic, legal, and technical characteristics? We'll also dig into different token designs and their uses; where tokens derive value from; how they jibe with securities laws; and much more.In this conversation, you'll hear from several experts on the a16z crypto team who have developed a new 7-part framework for classifying tokens, which you can find linked below. Joining us are the coauthors: Chief Technology Officer Eddy Lazzarin, General Counsel and Head of Policy Miles Jennings, and Research Partner Scott Kominers, who is also a Professor at Harvard Business School where he teaches courses on market design and entrepreneurship. Check out the resources below for a flowchart that we'll also be referencing throughout this episode and that will be helpful as we wend our way through the token idea maze.Timestamps:(0:00) Introduction(3:28) The Evolution of Token Terminology(6:19) Classifying Tokens: Economic, Legal, and Technical Dimensions(8:37) Moving Beyond “Governance Tokens”(12:05) Inherent Value: The Memecoin Debate(15:35) Company-Controlled Tokens: Risks and Realities(31:33) Arcade Tokens: Stability and Utility(46:00) The Power of Blockchain Interoperability(49:34) Shared Rewards and Loyalty Programs(59:19) Asset-Backed Tokens and Their Mechanisms(1:08:23) Collectible Tokens and Their Uniqueness(1:14:31) Network Tokens: The Future of Decentralized Marketplaces(1:31:03) Regulatory Challenges and "Lawyer Tokens" (1:36:57) Final Thoughts and Future ProspectsResources referenced in this episode:7 canonical tokens, defined [see flowchart] by Miles Jennings, Scott Duke Kominers, and Eddy Lazzarin (a16z crypto newsletter, March 2025)Defining tokens by Miles Jennings, Scott Duke Kominers, and Eddy Lazzarin (a16z crypto, March 2025)Network tokens vs. company-backed tokens by Miles Jennings, Scott Duke Kominers, and Eddy Lazzarin (a16z crypto, March 2025)Defining decentralization: It comes down to control by Miles Jennings (a16z crypto, February 2025)Read Write Own: Building the Next Era of the Internet by Chris Dixon (Penguin Random House, January 2024)The Everything Token: How NFTs and Web3 Will Transform the Way We Buy, Sell, and Create by Steve Kaczynski and Scott Duke Kominers (Penguin Random House, January 2024)As a reminder, none of the content should be taken as investment, business, legal, or tax advice; please see a16z.com/disclosures for more important information, including a link to a list of our investments.

This week we look at credit cards that provide automatic elite status, earning Aeroplan points with Chexy, the new A&W Rewards program and much more in our weekly credit card and loyalty rewards newscast! Get an exclusive 15% discount on Saily data plans! Use code rewardscanada at checkout. Download Saily app or go to https://www.saily.com/rewardscanada

Phil Kafarakis looks at headwinds that will impact restaurants, including Chipotle (CMG) ahead of its earnings. He notes that while they've moved their supply chain to be less affected by Mexican tariffs, they face stiff competition and promotions. He says McDonald's (MCD) has benefitted from its Minecraft movie collaboration. “Everybody's focused on loyalty programs,” he adds.======== Schwab Network ========Empowering every investor and trader, every market day.Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/About Schwab Network - https://schwabnetwork.com/about

The guys discuss why interest rates shouldn't get cut, AMPs new mega Qantas points bank account, how Club Med reinvented itself, Adam claims victory over powerful investors as Cettire's share price collapses, LVMH reign comes to an end and Adir's bookstore heartbreak.00:00 - Intro + LVMH15:17 - Instagram Ads20:50 - Bookstore Experiences25:36 - Curb Your Enthusiasm Story28:40 - Vaccines32:36 - Temple & Webster39:10 - Cettire46:00 - Club Med & The Eighth Power53:38 - LinkedIn Censorship?57:34 - Skip the Line1:05:25 - Qantas Points1:21:10 - LE's New Loyalty Program 1:28:00 - Interest RatesThis week's sponsors:Netwealth: ⁠www.netwealth.com.au⁠Telstra: ⁠www.telstra.com.au/tbtc⁠Vanta: ⁠www.vanta.com/contrarians⁠ Thanks for listening!Join us on LinkedIn: https://www.linkedin.com/company/the-contrarians-with-adam-and-adir-podcastSubscribe on YouTube for all our video content: https://https://www.youtube.com/@ContrariansPodcastFollow us on Instagram: https://www.instagram.com/contrarianspodFollow us on TikTok: https://www.tiktok.com/@contrarianspod

In this thought-provoking episode of Restaurant Masterminds, host Paul Barron and fractional CMO Stacy Kane challenge traditional loyalty programs, revealing why Gen Z's $12 trillion spending power demands a fresh approach. The duo dissects Starbucks' controversial rewards devaluation, explores gamification alternatives, and introduces blockchain solutions like Blackbird that could eliminate costly third-party intermediaries. Their bold prediction? The entire loyalty tech stack may disappear within five years, making this essential viewing for restaurant operators seeking to build genuine customer connections that transcend points systems.~This episode is sponsored by: Gusto → https://gusto.pxf.io/PBN ~#1 rated HR platform for payroll, benefits, and moreWith Gusto's easy-to-use platform, you can empower your people and push your business forward. See why over 400,000 businesses choose Gusto.#RestaurantLoyalty #FoodServiceInnovation #CustomerRetentionGet Your Podcast Now! Are you a hospitality or restaurant industry leader looking to amplify your voice and establish yourself as a thought leader? Look no further than SavorFM, the premier podcast platform designed exclusively for hospitality visionaries like you. Take the next step in your industry leadership journey – visit https://www.savor.fm/Capital & Advisory: Are you a fast-casual restaurant startup or a technology innovator in the food service industry? Don't miss out on the opportunity to tap into decades of expertise. Reach out to Savor Capital & Advisory now to explore how their seasoned professionals can propel your business forward. Discover if you're eligible to leverage our unparalleled knowledge in food service branding and technology and take your venture to new heights.Don't wait – amplify your voice or supercharge your startup's growth today with Savor's ecosystem of industry-leading platforms and advisory services. Visit https://www.savor.fm/capital-advisory

Austin Roylance, a spraying expert and content creator, joins us to share how he built Roylance Spraying, a custom spraying business specializing in onions, mini potatoes, and corn defoliation. He discusses his trip to Argentina to explore the latest in Caiman Sprayers and BK Comp's 160ft carbon fiber booms, his partnership programs and loyalty rewards, and the importance of staying ahead with regulations and GPS technology. We also hear about his family life, social media presence, and some of his funniest on-farm moments. Plus, we wrap up with a “Guess the Farm Fact” segment that you won't want to miss! Want Farm4Profit Merch? Custom order your favorite items today!https://farmfocused.com/farm-4profit/ Don't forget to like the podcast on all platforms and leave a review where ever you listen! Website: www.Farm4Profit.comShareable episode link: https://intro-to-farm4profit.simplecast.comEmail address: Farm4profitllc@gmail.comCall/Text: 515.207.9640Subscribe to YouTube: https://www.youtube.com/channel/UCSR8c1BrCjNDDI_Acku5XqwFollow us on TikTok: https://www.tiktok.com/@farm4profitllc Connect with us on Facebook: https://www.facebook.com/Farm4ProfitLLC/

Send us a textThis week on The Digital Restaurant, Carl is joined by Yaro Tsyhanenko, founder of PickPad, to break down the headlines shaping restaurants and tech:⏱️ Timestamps 00:00 – Intro: Meet guest host Yaro, CEO of PickPad 01:00 – Why did Yum Brands partner with Nvidia? 05:37 – What does Qu's State of Digital 2025 Report reveal? 13:06 – Why did Starbucks acquire Empower Delivery? 18:47 – Are loyalty programs evolving or stuck in the past? 26:02 – Could Bolt disrupt Uber and DoorDash in North America? 30:00 – What is PickPad, and how is it improving restaurant pickup?

A deep dive into the changes affecting loyalty programs and how to use them, especially when it comes to airline benefits. Also, Dylan spent some time with the Women's National Football Conference and learned about its founder's inspiring story. Plus, Keshia Knight Pulliam talks about her time on the new thriller, ‘Wife Stalker.' And ways to ensure your beauty routine is fresh this spring. 

Welcome to the 77th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with Alan Ferrero, Digital Director at Camper, for an in-depth discussion on how the iconic Mediterranean footwear brand is embracing digital transformation while staying true to its craftsmanship roots. Alan shares insights on the evolution of ecommerce, the power of AI, and how Camper is leveraging community-driven engagement through The Walking Society. He also dives into how the brand is optimizing global operations across 40 countries while maintaining its authenticity and values.

The Wiser Loyalty podcast series is created in partnership between Let's Talk Loyalty and The Wise Marketer™.Throughout 2024, Wise Marketer Group's (WMG) CEO, Bill Hanifin, and CMO, Aaron Dauphinee, shared their insights on loyalty constructs drawn from the Loyalty Academy's™ Certified Loyalty Marketing Professional™ (CLMP™) curriculum.In 2025 we are shifting from an academic focus to seek out insights from practitioners of the trade, such as our CLMPs, and those leading from the C-Suite. Twice a month, we will bring you an interview with a C-level executive or CLMP who has transformed strategy into practical application to generate strong business results from customer loyalty.This week's episode has Aaron speaking with one of our industry's well known loyalty leaders when it comes to loyalty finance and loyalty strategy, Evert de Boer. Evert is the Managing Partner at On Point Loyalty, a global advisory firm exclusively niche to loyalty finance and strategy, as well as he is the CEO at Fidivo, which has built the first off-the-shelf loyalty program financial tool analysis. He shares an executive style summary of his second published book "Loyalty Programs and the Currency Effect" and then flies into his perspective on loyalty in the travel sector, particularly given his expertise in aviation. Hosted by Aaron DauphineeShow Notes: 1) Evert de Boer2) On Point Loyalty3) Fidivo4) Loyalty Programs and the Currency Effect: A Comprehensive Guide to Realizing the Power of Points - By Evert de Boer & Xiao Yao Chin5) A Perfect Spy: A Novel6) Connemara: A Novel 7) German Summer Book (but only available in Dutch)

This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today's topic is super fun and something we've never done before on the show.We discovered some research that one of our loyal listeners compiled which listed the membership figures of some of the world's largest loyalty programs.That listener and now our guest today is Laurent Guinand PhD, who created the list we're discussing today entitled “The Largest Global Loyalty Programs”.Laurent is the Founder & CEO Founder & CEO of Aramis Advisors LLC based in the United States and today he shares which loyalty programmes came out on top in his research.I hope you enjoy our conversation and if you'd like a copy of the slides discussed in the episode, please do email the show.Show notes:1) Laurent Guinand PhD2) Aramis Advisors LLC3) The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It (Book)

George Bousis is a serial entrepreneur and angel investor at the forefront of the payments, loyalty, and blockchain industries. As the Founder, CEO, and Chairman of Raise, he launched the world's leading platform for digital gift cards. Under his leadership, Raise achieved over $5 billion in sales and saved its customers upwards of $250 million.In this conversation, we discuss:- Becoming a Dad!- $63M Strategic Raise & Smart Cards Initiative- Building Web3 tech that feels like web2 tech- Raise Consumer App- Raise for Business (B2B)- Gift Card Exchange (GCX)- Spend to earn model- Web3 Gift Cards Industry- Customer Loyalty Programs- Partnership with Citi Bank and BILT Rewards- Challenging the status quo- Utility drives loyaltyRaiseWebsite: www.raise.comX: @RaiseAppLinkedIn: RaiseGeorge BousisX: @GBousisInstagram: @gbousisLinkedIn: George Bousis ---------------------------------------------------------------------------------  This episode is brought to you by PrimeXBT.  PrimeXBT offers a robust trading system for both beginners and professional traders that demand highly reliable market data and performance. Traders of all experience levels can easily design and customize layouts and widgets to best fit their trading style. PrimeXBT is always offering innovative products and professional trading conditions to all customers.   PrimeXBT is running an exclusive promotion for listeners of the podcast. After making your first deposit, 50% of that first deposit will be credited to your account as a bonus that can be used as additional collateral to open positions.  Code: CRYPTONEWS50  This promotion is available for a month after activation. Click the link below:  PrimeXBT x CRYPTONEWS50

Insider Travel and Loyalty Program Expert Shares Best Times and Ways to Book, The Ins and Outs of Maximizing  Your Points,  How to Customize Your Perks And the Rise of Solo Travel in 2025 Last spring, 167.1 million people flew, and even more are expected to travel this year, including by car and cruises. According to the Travel Insurance Journal, 2 in 5 U.S. travelers plan to take a bucket-list trip in 2025, with many kicking it off during spring break.   But not just any travel will do, people are looking to travel their way – from customizing their own loyalty perks to individualized itineraries and more.  Vacationers want limitless choices and flexibility when planning their next adventure. Hence the rise of solo traveling, the ultimate choose-your-own adventure. Whether planning for spring break or looking to book a solo trip, travel expert, Andrea Burchett, Chief Loyalty Officer Virgin Group, offers this help: Insider travel tips How to get the best deals The rise of solo travel How to take advantage of loyalty programs and travel credit cards that offer flexibility to vacation the way you want to How to get more information About: Andrea Burchett Andrea Burchett is Chief Loyalty Officer Virgin Group, responsible for the overall strategy and direction of the group's customer loyalty business, Virgin Red. Prior to Virgin, Andrea worked at International Airlines Group (IAG) and spent 15 years in the loyalty industry playing a key role in the creation and growth of Avios. She holds a BSc in Business and Management and Advanced Management at Chicago Booth University. For more information and to apply for a loyalty card and earn up to 60,000 points, visit https://www.virgin.com/virgin-red   Please listen and subscribe to our podcast and leave a 5-star review so we can reach more parents like you! Subscribe to our podcast by sending an email to subscribe@teachingyourtoddler.com  For additional blog posts, check out our blog page here. For more expert interviews, fun activities and story time podcasts, please visit our website at TeachingYourToddler.com All our shows are posted as videos as well on our YouTube channel here: @MarijoTinlin Find us on social media here: Facebook at Teaching Your Toddler  X/twitter at @TeachingToddler  Instagram at @teachingyourtoddler  To support great future content, please click here and help us out with a $5 gift: glow.fm/teachingyourtoddler Leave us a 5-star Review and comment your ideas for future shows! #parenting #toddlers #moms #momlife #kids #podcast #toddlerlife

Full show notes at:

Thank you for listening to the Choice Hacking podcast! Please take 2 minutes to rate and review the podcast because it helps us find new listeners. Here are some more resources you might enjoy:✅ Find Jen Clinehens and Choice Hacking online: INSTAGRAM/THREADS/LINKEDIN/TIKTOK/YOUTUBE: @choicehacking✅ Join my free newsletter to learn what makes your buyers tick. ✅ Buy my book (or audiobook), "Choice Hacking: How to use psychology and behavioral science to create an experience that sings"

What makes loyalty programs effective in today's market? Explore findings from Deloitte's latest survey on the new Consumer Speaks.

Welcome to the EmpowerHer Business Accelerator channel where you will find practical tips and guidance on building a thriving business with confidence! Each week, you'll learn actionable strategies, mindset shifts, and the inspiration you need to step into your power as a CEO. In this episode, Philippa Channer explores the importance of fostering customer loyalty and retention in the digital space. With so many options available, businesses must take intentional steps to build trust and keep customers engaged. Philippa shares five key strategies to create a seamless customer experience, maintain engagement, and encourage repeat business. Timestamps: (00:00) Welcome and Introduction (01:00) Why Loyalty & Retention Matter in a Digital World (02:00) 5 Strategies for Digital Loyalty & Retention Create a seamless online experience Engage consistently on social media Offer exclusive benefits for loyalty Provide valuable and personalized content Ask for and act on feedback (07:00) Final Thoughts and Next Week's Topic Preview Special Announcements & Links: Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on marketing strategy and customer relationships. Connect with us: LinkedIn: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

Welcome to a landmark episode of the eCom Ops Podcast. We've curated a special mix featuring four visionary leaders in the eCommerce space. Each guest brings a wealth of knowledge and experience, shedding light on critical aspects of the industry. This episode is a treasure trove of insights, from innovative sales strategies and B2B sales enablement to the intricacies of customer loyalty and the nuances of subscription models.

Welcome to the 69th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with David Cost, Chief Digital Officer at Rainbow Shops, for an in-depth discussion on how omnichannel strategies drive business growth. From leveraging ship-to-store programs to optimizing mobile app engagement, David discusses actionable strategies to help businesses navigate the evolving landscape of retail. Learn how to balance digital innovation with traditional retail fundamentals for sustainable success.

In this episode, Philippa Channer discusses strategies for transforming first-time customers into loyal repeat clients. Building sustainable business growth hinges on cultivating strong relationships and delivering exceptional customer experiences. Philippa outlines actionable steps to foster loyalty, retain customers, and enhance engagement. Timestamps: (00:00) Welcome and Introduction (01:00) Why Repeat Clients Are Vital for Your Business (02:00) Strategies for Turning First-Time Customers into Repeat Clients Exceptional first experiences Personalized follow-ups Offering loyalty incentives Regular communication Collecting and acting on feedback (05:00) Final Thoughts and Next Week's Topic Preview Special Announcements and Links: Free 30-Hour EmpowerHer Discovery Session: https://channerconsultingllc.hbportal.co/schedule/660da85649ef86002d1790d3 Subscribe for regular content on developing a solid marketing plan, marketing strategy, and marketing tips. Connect with us: LinkedIn: https://www.linkedin.com/company/channer-consulting-llc Facebook: https://www.facebook.com/channerconsulting/ Instagram: https://www.instagram.com/channerconsulting/ Get in touch: info@channer-consulting.com

The cruise industry is booming, with 37 million passengers expected this year. Royal Caribbean Group, one of the world's largest cruise operators, with 66 ships visiting ~1,000 destinations, saw its stock surge after reporting strong 2024 earnings growth and record new bookings. Ann Berry spoke with CFO Naftali Holtz to break down why - and to address public perception of the sector's impact on the environment. $RCL 00:00 START 01:24 Appeal to Younger Generations 03:16 Environmental and Sustainability Efforts 07:30 Expansion into River Cruises 09:46 Loyalty Programs and Digital Innovations 15:09 Private Destinations and Land-Based Ventures 17:59 Financial Strategy and Future Outlook After Earnings is brought to you by Stakeholder Labs and Morning Brew. For more, go to https://www.afterearnings.com. Follow Us X: https://twitter.com/AfterEarnings TikTok: https://www.tiktok.com/@AfterEarnings Instagram: https://www.instagram.com/afterearnings_/ Reach Out Email: afterearnings@morningbrew.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Why Great Service Must Come Before Customer Rewards  Shep Hyken interviews Aleksander Kaczmarek, VP of Loyalty Partnerships at CarTrawler. He talks about how well-designed loyalty programs can enhance customer engagement by providing memorable experiences and perks that make customers feel valued and more likely to become loyal to a brand.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What role do loyalty programs play in enhancing customer engagement?  How can companies leverage loyalty programs to generate additional revenue?  Can loyalty programs drive repeat business without sacrificing the quality of customer experience?  How can technology help create a seamless customer experience within a loyalty program?  How can companies motivate inactive loyalty program members to become more engaged participants?  Top Takeaways:    There is a difference between loyalty and repeat business. Loyalty programs, including points and rewards, are designed to encourage repeat business. Combined with a great experience, they create an emotional connection that leads to true loyalty.    If a company provides poor experiences, no loyalty program can retain its customers. If a company provides an amazing experience, a well-designed loyalty program can enhance it and inspire true customer loyalty.    Technology has transformed loyalty programs by creating a more seamless and personalized experience. Brands can now integrate perks and incentives directly into their primary products and services using apps and digital platforms.    In the US, a typical consumer might be a member of around 15 loyalty programs. However, what truly matters is the customers' active participation in these loyalty programs, which is crucial to its success. Creating perks that resonate with customers and consistently provide value makes customers use the loyalty programs.    Millennials and Gen Z are changing how loyalty programs are perceived and utilized. For example, many prefer booking their travel through their bank's credit card programs, which offer points or perks that can be used for flights, hotels, or car rentals. Loyalty programs must have flexible redemption options and seamlessly integrate into apps and digital platforms.    Loyalty programs must blend experiences, savings, and perks to maintain their appeal. Brands must understand customer needs and motivations when designing loyalty programs to make them engaging and memorable.    For more insights on loyalty programs, customer engagement, and enhancing customer experience, check out  Driving Loyalty: Market Insights on Car Rentals & Reward Programs report by CarTrawler.     Plus, Shep and Aleksander discuss what can happen when multiple brands collaborate to expand the perks and benefits offered to customers. Tune in!   Quote:   "Loyalty, when combined with a great experience, is deeper than just a savings and a repeat purchase."      About:    Aleksander Kaczmarek is the VP of Loyalty Partnerships at CarTrawler, a B2B tech business that partners with the world's largest brands, including American Airlines and Uber, to provide car rental & mobility solutions for customers.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

On this week's Extra Serving, NRN editor in chief Sam Oches and executive editor Alicia Kelso discuss the news that Hot ‘n Now — a Michigan-based burger quick serve that once had 150 locations but is now down to just one — is planning to jumpstart growth again, spearheaded by a developer who plans to use modular build-outs. In the wake of the news that Chi-Chi's and Steak & Ale would also be resurrected, could we be seeing a wave of nostalgia for once-dormant brands? Plus, they talk about new and improved loyalty programs from restaurants like Portillo's, Potbelly, Red Robin, and Denny's, and how loyalty plays a role in restaurant companies' ongoing efforts to jumpstart traffic. Speaking of Denny's, Sam and Alicia chat about the family dining chain's announcement that it planned to return to net new unit growth in 2026 after closing 150 underperforming locations; while 150 closed locations may sound like a lot, Sam and Alicia share why they think this could be a positive move for Denny's. And in this week's extra serving, senior editor Joanna Fantozzi joins to talk about Starbucks' announcement that it would lay off a number of corporate employees. Finally, hear from executives at ICR about their growth strategies in 2025. For more on these stories: Hot ‘n Now is planning a comeback this yearICR takeaways: Efficiency, value adjustments, smaller boxes, cautious optimismDenny's plans to get back to net unit growth by 2026Starbucks CEO Brian Niccol foreshadows possible layoffs

President Trump's recent tidal wave of Executive Orders has sparked a lot of debate among some in Washington, but will Americans care about his pardoning the January 6th insurrectionists or trying to end more than a century of birthright citizenship? There's mixed evidence.Loyalty programs were once hailed as a win-win for businesses and consumers, but now they are facing increasing skepticism. While many people still rely on them for rewards and discounts, younger generations seem less interested in traditional loyalty models.Finally, Beer Can Appreciation Day brings us back to a 1945 poll that captured a unique moment in American history.

Travelers are finding that tougher requirements and reduced perks aren't enough to keep them tied to airline loyalty programs. Wall Street Journal reporter Jacob Passy joins host Ariana Aspuru to discuss what travelers need to know about flying as a “free agent.” The WSJ annual airline rankings are out now. See how the top nine carriers performed and which one finished 2024 on top.  Sign up for the WSJ's free Markets A.M. newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to this deep dive into the world of NFTs and their game-changing role in customer loyalty programs! In this episode, we break down the latest trends, examples, and opportunities for businesses looking to harness NFT technology to enhance customer engagement.

Welcome to our Special Mix! This episode brings together the latest strategies in customer loyalty, hidden revenue optimization, marketing, analytics, and more. If you're an e-commerce brand looking to strengthen your competitive edge, these expert interviews will guide you toward success.

On today's podcast episode, we discuss how retailers are giving customers more bang for their buck with discounts and freebies, how gamified loyalty programs are becoming more sophisticated, and more. Listen to the conversation with our Senior Analyst Sara Lebow as she hosts Vice President Suzy Davidkhanian and Senior Analyst Blake Droesch.   Follow us on Instagram at:  https://www.instagram.com/emarketer/ For sponsorship opportunities contact us: advertising@emarketer.com For more information visit:  https://www.emarketer.com/advertise/ Have questions or just want to say hi? Drop us a line at podcast@emarketer.com  For a transcript of this episode click here:  https://www.emarketer.com/content/podcast-reimagining-retail-2025-retail-trends-the-pillars-of-paid-retail-memberships   © 2025 EMARKETER  

In this episode of Zero to CEO, I speak with Len Covello, Chief Technology Officer at Engage People, about revolutionizing the way loyalty points are used as an alternative payment method. Len shares insights into how their innovative loyalty network connects programs with global payment systems, enabling consumers to pay with points directly at checkout. We discuss how expanding redemption choices can increase customer loyalty, the role of technology and AI in loyalty program innovation, and why more companies are adopting loyalty points as a payment option. With over $300 million in transactions processed annually and 51 million active members, Len provides a behind-the-scenes look at the future of loyalty programs and their impact on businesses worldwide.

Thank you for listening to the Choice Hacking podcast! Please take 2 minutes to rate and review the podcast because it helps us find new listeners. Here are some more resources you might enjoy:✅ Find Jen Clinehens and Choice Hacking online: INSTAGRAM/TWITTER/THREADS/LINKEDIN/TIKTOK/YOUTUBE: @choicehacking✅ Join my free newsletter to learn what makes your buyers tick. ✅ Buy my book (or audiobook), "Choice Hacking: How to use psychology and behavioral science to create an experience that sings"

Over 12 million people a month check The Points Guy for tips on making the most of their travel experiences. Brian Kelly, TPG himself, teams up with CBRE's Hotel Research lead Rachael Rothman to explore the latest trends in loyalty programs, what hotel brands can learn from airlines and credit cards, and how you can get into that airport lounge. Insights to Share: Loyalty programs are growing in importance to operators of hotels, airlines and credit cards, many of whom have partnered to increase brand awareness and reach.The proliferation of loyalty program participation is, in some cases, diluting the benefits, but savvy consumers can maximize points by having flexible travel dates and using websites such as point.me to compare redemption value at different airlines and hotels.One way to create brand loyalty is to provide flexibility and a customized experience. Instead of waiting until guests arrive, hospitality brands should reach out in advance and offer access to local guides, spas and restaurants.

(Disclaimer: Click 'more' to see ad disclosure) Geobreeze Travel is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as MileValue.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.  ➤ Free LIVE training to maximize your points https://geobreezetravel.com/webinar   ➤ Free points 101 course (includes hotel upgrade email template) https://geobreezetravel.com/freecourse   ➤ Free credit card consultations https://airtable.com/apparEqFGYkas0LHl/shrYFpUr2zutt5515   ➤ Seats.Aero: https://geobreezetravel.com/seatsaero   ➤ Request a free personalized award search tutorial: https://go.geobreezetravel.com/ast-form If you are interested in supporting this show when you apply for your next card, check out https://geobreezetravel.com/cards and if you're not sure what card is right for you, I offer free credit card consultations at https://geobreezetravel.com/consultations! Timestamps: 00:00 Introduction 00:25 Meet Aaron Murray: CMO of Loyalty Status Co. 00:36 Understanding Airline Loyalty Algorithms 01:40 Aaron's Journey in the Loyalty Industry 03:39 Innovations in Status Matching 05:14 The Value of Personalized Loyalty Programs 10:29 Marketing Strategies for Loyalty Programs 15:35 Consumer Tips for Maximizing Loyalty Benefits 21:31 Balancing Status and Points 24:06 The Future of Loyalty Programs with AI 27:26 The Psychology of Status 46:13 International Status Matching Benefits 48:25 Final Thoughts and Advice You can find Julia at:  ➤ Website: https://geobreezetravel.com/  ➤ Instagram: https://www.instagram.com/geobreezetravel/  ➤ Credit card links: https://www.geobreezetravel.com/cards  ➤ Patreon: https://www.patreon.com/geobreezetravel   Opinions expressed here are the author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. The content of this video is accurate as of the posting date. Some of the offers mentioned may no longer be available.