Multifamily Matters

A conversation with a wonderful supplier partner to the multifamily industry, Mark Fiebig, the Founder and CEO of payscore, and Tony Sousa, the Founder of Sousa Consulting… discussing how automating income and ID verification compresses the lead-to-lease timeline, reduces vacancy loss, enhances ease of use for prospects and onsite teams, and drives faster, more accurate leasing decisions without sacrificing fraud prevention.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran and a leading utility management practitioner in the multifamily industry, the fantastic Mary Nitschke... discussing the current state of recycling and composting regulations, the disconnect between resident sustainability values and actions, and practical solutions to combat illegal dumping, reduce contamination fees, and uncover hidden waste hauling costs in multifamily communities.See omnystudio.com/listener for privacy information.

A conversation with a fantastic supplier partner to the multifamily industry, the amazing Henson Orser, the CEO & Co-Founder of Two Dots... discussing AI's real-world impact on fraud detection and leasing risk, how post-COVID bad debt is being driven by fraud more than hardship, the evolving tactics of fraudsters in multifamily, and how operators can balance strong fraud controls with maintaining high occupancy.See omnystudio.com/listener for privacy information.

A conversation with long-time multifamily industry veteran and a nationally sought-after speaker, the fantastic Mindy Price, the Founder and Chief Why Officer of Inside The Why – Speaking and Consulting... discussing the uncomfortable mirror, stop saying it's fine, and how to reset leadership.See omnystudio.com/listener for privacy information.

A conversation with a wonderful supplier partner to the multifamily industry, the fabulous Katie Ritter, the National Director with Widewail...discussing Widewail's 2025 Voice of the Resident Report, created from one million Google reviews...what both the positive and negative reviews indicate about the current state of the multifamily industry.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Cara Laisure...Discussing toxic culture within an organization, how to put people first and why it matters, the steps necessary to rebuild culture, and how to sustain a people first culture.See omnystudio.com/listener for privacy information.

A conversation with a multifamily proptech expert and a sought-after national speaker, the awesome Dom Beveridge, Principal with 20for20... discuss the results of the annual 20for20 Survey for 2025 and what it means for the multifamily industry going forward.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, the awesome Shannon Gammie, Vice President with New Earth Residential, and a fabulous supplier partner to the multifamily industry, Mark Fiebig, the Founder & CEO of Payscore… discussing the impact of verifying income for prospective residents, how to make the process easy, the importance of ensuring that all data collected is protected and safe, and how it improves leasing results.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, he is a multifamily media icon, and the Chairman of the Multifamily Innovation Council, the fabulous Patrick Antrim, also the Founder and CEO of Nectarflow…discussing what are AI Agents, their impact and how they can enhance multifamily property management and the resident experience.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the amazing Dena Costello, Founder & Chief Consultant with Moxie Consults…discussing operational inefficiencies in multifamily property management that often stem from a disconnect between corporate teams and site-level operations. Dena offers some solutions to help align goals.See omnystudio.com/listener for privacy information.

A conversation with a multifamily proptech expert and a sought-after national speaker, the awesome Dom Beveridge, Principal with 20for20... discuss the results of the annual 20for20 Survey for 2025 and what it means for the multifamily industry going forward.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran. who is a nationally sought after speaker and educator. He is the host of the video podcast BEYOND THE WORK: Tales in Multifamily Maintenance, which is powered by the Multifamily Media Network and can be found on all major podcast platforms, the amazing Chris Caramanica, Director of Facilities, with WinnResidential. Discussing the current perception of maintenance technician from both the residents and operations team perspective, the use of technology in the maintenance space and the importance of proper training and onboarding.See omnystudio.com/listener for privacy information.

A conversation with two longtime multifamily industry veterans, Eric Freedman, the CFO and Partner at Coastline Real Estate Advisors and Mo Hussein, the CEO of Balanced Asset Solutions… Discussed how to respond in the multifamily industry to natural disasters from tragic wild fires to hurricanes and how to handle these types of business disruptions.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the awesome Nate Thompson, the Director of Screening at Morgan Properties, and a fabulous supplier partner to the multifamily industry, Johnny Bravo, Industry Principal at SentiLink…discussing how fraud is changing the rental housing industry, why people commit fraud, address screening needs of the multifamily industry and building a multilayered approach and solution. See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, and a wonderful supplier partner to the multifamily industry, the amazing Jonna Smith, the owner of peoplezest …discussing how to take control of your multifamily career, including upskilling, reskilling and seeking your own leadership style.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, and she is a Maxwell Leadership Certified Team Member, the amazing Tracie Yoder, the Founder of TYJ Coaching and Consulting …discussing the five levels of leadership that multifamily professionals can discover, understand and use to improve their journey. The five levels are Position, Permission, Production, People Development and Pinnacle.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the awesome Jen Brewerton, the Vice President of Compliance for Dominium, and a fabulous supplier partner to the multifamily industry, Eddie Wilcut, Principal at Plummer Associates Engineering Firm and Practice Leader for the Water and Energy Efficiency Services at Plummer Associates …discussing utility allowances and how they impact the financial success of an affordable multifamily asset, as well as different methodologies for utility allowances including the ECM UA methodology.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran. who is a nationally sought after speaker and educator. He is the host of the video podcast BEYOND THE WORK: Tales in Multifamily Maintenance, which is powered by the Multifamily Media Network and can be found on all major podcast platforms, the amazing Chris Caramanica, Director of Facilities, with WinnResidential…discussing the current perception of maintenance technician from both the residents and operations team perspective, the use of technology in the maintenance space and the importance of proper training and onboarding.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Colleen Winship, Senior Affordable Housing Program Manager with AppFolio…discussing the critical need for more affordable housing and how that segment of multifamily can update processes and procedures with available technology.See omnystudio.com/listener for privacy information.

A conversation with longtime multifamily industry veteran, he is a multifamily media icon, and the Chairman of the Multifamily Innovation Council, the fabulous Patrick Antrim, also the Founder and CEO of nectarflow…discussing what are AI Agents, their impact and how they can enhance multifamily property management and the resident experience.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, who is also an author, podcaster and a national speaker and educator, the fabulous Bill Nye, the owner of Bill Nye Training …discussing what is culture within a multifamily company, the difference between unintentional and intentional culture, culture currency and how to create culture the right way.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, and the “Godfather of Multifamily Pricing and Revenue Management”, the fabulous Donald Davidoff, the CEO of Real Estate Business Analytics, and Brad Schell, the Product Manager with Real Estate Business Analytics.…discussing the multifamily industry’s reaction to recent litigation and legislation, the differences between competitor data and first party data, and the opportunity for more modern systems.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Jamie Gorski, the Strategic Multifamily Consultant with The Gorski Consulting Group…discussing why the future of multifamily isn't just about centralizing operations—it's about transforming every aspect of resident interactions and associate roles with the power of AI and automation.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Stacey Hampton, the Founder and Principal Consultant with Asset NOI Consulting…discussing the difference between KPIs and diagnostic metrics and identifying root causes not just symptoms.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Gus Villegas, the Vice President of Operations with CLEAR Property Management …discussing the evolution of a multifamily leader, including possible burnout, empowering others, and setbacks.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, a National Speaker & Facilitator, the amazing Monica Frazier, a General Manager with Midwood Investment & Development…discussing how innovation as a competitive edge, people power, the power of collaboration and being a “forever learner” can catapult your career in multifamily.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily industry veteran, the fantastic Cecilia Cossio, the Chief Executive Officer of NexGen Legacy.…discussing why mindset matters, the power of taking strategic action, sustain multifamily excellence and some actionable take aways for multifamily professionals.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Colleen Winship, Senior Affordable Housing Program Manager with AppFolio…discussing the critical need for more affordable housing and how that segment of multifamily can update processes and procedures with available technology.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the awesome Laurel Zacher, a marketing leader with over three decades of experience driving growth, resident engagement, and innovation…discussing strategies for retention, reputation and revenue, as well as the future of the resident experience.See omnystudio.com/listener for privacy information.

A conversation with two longtime multifamily industry veterans, Dana Dovell, Vice President of Kaplan Multifamily and Nichole Williams, the Chief Executive officer of Smart Apartment Data…discussing the Build To Rent (BTR) trend in multifamily its benefits and challenges.See omnystudio.com/listener for privacy information.

A conversation with Pete Schnepp, the Owner of Asset Stream Properties and a wonderful supplier partner to the multifamily industry, Mohamed Hussein, the Chief Executive Officer of Balanced Asset Solutions.…discussing the techniques and methods to manage multiple business ventures.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Jamie Gorski, the Strategic Multifamily Consultant with The Gorski Consulting Group…discussing why the future of multifamily isn't just about centralizing operations—it's about transforming every aspect of resident interactions and associate roles with the power of AI and automation.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Stacey Hampton, the Founder and Principal Consultant with Asset NOI Consulting…discussing the difference between KPIs and diagnostic metrics and identifying root causes not just symptoms.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the fabulous Gus Villegas, the Vice President of Operations with CLEAR Property Management …discussing the evolution of a multifamily leader, including possible burnout, empowering others, and setbacks.See omnystudio.com/listener for privacy information.

A conversation with an international best-selling author, a sought-after keynote speaker and the CEO of Best Branding Solutions, the fabulous Tara LaFon Gooch…discussing how to master your entrepreneurial journey using confidence strategies for multifamily professionals.See omnystudio.com/listener for privacy information.

A conversation with a raconteur, a renowned communicator, a best-selling author and a craftsman of culture and hope, the fabulous Dr. Randy Ross, the CEO of Remarkable … discussing the principles of building a better life for ourselves, our teams and our residents.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the amazing Dally Ward, Vice President of Property Management with Bonner Carrington.…discussing the secrets of recruiting and hiring, building relationships, maintaining relationships and what to do when things don't work out.See omnystudio.com/listener for privacy information.

A conversation with a longtime multifamily industry veteran, the awesome Lauren Lyons, a Regional Director with Portico Property Management…discussing the secrets of resident retention, including the power of maintenance, creating memorable experiences, empowering on-site teams and much more.See omnystudio.com/listener for privacy information.

A conversation with a raconteur, a renowned communicator, a best-selling author and a craftsman of culture and hope, the fabulous Dr. Randy Ross, the CEO of Remarkable … discussing the principles of building a better life for ourselves, our teams and our residents.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily veteran, the fabulous Keri Hall, the Director of Marketing with CLEAR Property Management… discussing how company culture drives success and happy team members, as well as how to stay motivated and continue to “show up” and doing 100%.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily veteran, and the founder of Vibrant Life Coaching, the fabulous Kiki Clarke … discussing managing expectations, recognizing and refocusing, and how to lead ourselves before we lead others.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily veteran, and multifamily and PropTech strategist who's driving the industry towards performance-based models, the amazing Shelley Robinson… discussing crafting, implementing and monitoring property performance plans for multifamily success.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily industry veteran, and author, the fabulous, Tina Smothers, the Founder-CEO of Integrated Asset Management-Advisory Solutions, and Tina's brilliant five-year-old son Maverick Smothers, The Serious Business Partner Founder… discussing the new book, which is full of lessons on business that can be applied to the multifamily industry called, Serious Business –  Insights from a 5-year-old.See omnystudio.com/listener for privacy information.

A conversation with three fantastic guests, Dr. Carla Earhart, Professor of Property Management with the Miller College of Business, at Ball State University, and two of her students in the program, Devon Mathena, and Thomas Leslie… discussing the challenges and benefits of living on site while working at a multifamily property.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily veteran, and author, the amazing Ivy Christman, the President & Managing Principle of Quest Management Group… discussing the challenges and best paths forward with multigenerational teams in the multifamily workforce.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily veteran, and multifamily and PropTech strategist who's driving the industry towards performance-based models, the amazing Shelley Robinson… discussing crafting, implementing and monitoring property performance plans for multifamily success.See omnystudio.com/listener for privacy information.

A conversation with long-time multifamily veteran, and sought after national speaker, the amazing Cecilia Cossio, the President of Marquis Asset Management…discussing the power and principles of mindset and applying them to multifamily.See omnystudio.com/listener for privacy information.

A conversation with long-time real estate veteran, Dan Norville, the Founder and CEO of Vivo Living…discussing the importance and impact of adaptive reuse to help create much needed housing.See omnystudio.com/listener for privacy information.

A conversation with a long-time multifamily veteran, and author, the amazing Ivy Christman, the President & Managing Principle of Quest Management Group… discussing the challenges and best paths forward with multigenerational teams in the multifamily workforce.See omnystudio.com/listener for privacy information.

A conversation with long-time multifamily veteran, and sought after national speaker, the amazing Cecilia Cossio, the President of Marquis Asset Management…discussing the power and principles of mindset and applying them to multifamily.See omnystudio.com/listener for privacy information.

A conversation with long-time multifamily industry veteran, the fabulous Brooke Donelson, the Director of Management Revenue with TWG…discussing the importance and impact on the multifamily industry of continuous training, education and leveraging industry associations.See omnystudio.com/listener for privacy information.