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New Mexico's Epstein Truth Commission has expanded its investigation well beyond Zorro Ranch by subpoenaing federal prosecutors' offices in South Carolina, southern Florida, Michigan's eastern and western districts, and the U.S. Virgin Islands. The commission is looking for records showing whether those offices investigated Jeffrey Epstein, had information about his alleged crimes, and then declined to prosecute him. That matters because it pushes the inquiry past the familiar Florida non-prosecution deal with Alexander Acosta and into a broader question: how many offices, agencies, and officials had pieces of the Epstein puzzle and chose not to act?The South Carolina angle is part of that wider dragnet, not a standalone accusation that prosecutors there committed wrongdoing. According to Reuters, the new round of subpoenas brought the commission's total to roughly 23, targeting law enforcement agencies, financial institutions, and other entities as New Mexico tries to identify people in power who may have known about Epstein's abuse and looked away. The New Mexico DOJ is also running an active criminal investigation into Epstein-related activity in the state, including Zorro Ranch, and is asking the public for credible tips. For survivors, including Rachel Benavidez, the subpoenas represent another attempt to pierce the institutional silence that protected Epstein for years.to contact me:bobbycapucci@protonmail.comsource:New Mexico targets Jeffrey Epstein investigations in SCBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-moscow-murders-and-more--5852883/support.
Enjoy this unlocked bonus episode from our Patreon! Momo the mouse with human strength joins the game as the players accept a mysterious delivery job.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Use code OFFICE to save 70% on your first month of support. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettMomo the Mouse, aka Mariska Hargitay: Erin KeifDorian Deville, aka Mr. Ropely: Zach ThompsonProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Chris RathjenTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
New Mexico's Epstein Truth Commission has expanded its investigation well beyond Zorro Ranch by subpoenaing federal prosecutors' offices in South Carolina, southern Florida, Michigan's eastern and western districts, and the U.S. Virgin Islands. The commission is looking for records showing whether those offices investigated Jeffrey Epstein, had information about his alleged crimes, and then declined to prosecute him. That matters because it pushes the inquiry past the familiar Florida non-prosecution deal with Alexander Acosta and into a broader question: how many offices, agencies, and officials had pieces of the Epstein puzzle and chose not to act?The South Carolina angle is part of that wider dragnet, not a standalone accusation that prosecutors there committed wrongdoing. According to Reuters, the new round of subpoenas brought the commission's total to roughly 23, targeting law enforcement agencies, financial institutions, and other entities as New Mexico tries to identify people in power who may have known about Epstein's abuse and looked away. The New Mexico DOJ is also running an active criminal investigation into Epstein-related activity in the state, including Zorro Ranch, and is asking the public for credible tips. For survivors, including Rachel Benavidez, the subpoenas represent another attempt to pierce the institutional silence that protected Epstein for years.to contact me:bobbycapucci@protonmail.comsource:New Mexico targets Jeffrey Epstein investigations in SCBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-epstein-chronicles--5003294/support.
Rodney Bysh has spent 30 years operating between Germany and the UK. He set up what's now a €68bn real estate platform from a serviced office at Henderson, did M&A at Rothschild & Co, built and sold Cording Real Estate to Edmond de Rothschild, and then started again. Feldberg Capital launched at the end of 2022, merged with Brunswick Property Partners, and has grown from £500m to £2bn under management with a team of 30 across Berlin, Frankfurt and London. The conversation covers a lot of ground, but the through line is Rodney's view that this is the best window he's seen in his career for London offices. Rents are low and growing fast, there's virtually no supply, and institutional sellers are letting go of their best assets to free up liquidity. Three years ago it was a contrarian position. Now the market's catching up, but he thinks the opportunity is still there. He's also unusually well placed to explain the German market to a UK audience. Feldberg is one of the few platforms with genuine boots on the ground in both countries, and Rodney's bilingual background - he grew up between the UK and Germany after his family left Uganda - gives him access to a layer of local operators and developers that most London-based investors never reach. The People Property Place Podcast is powered by Rockbourne, recruiting leadership talent for real estate funds, owners, investors, and developers. LIKE - SHARE - SUBSCRIBE http://peoplepropertyplace.com/
Re-releasing a Dental A-Team favorite… Ladies and gents, he's back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there's no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam shares his outline for setting up the ideal quarterly calibration meeting: Start with the why (review practice's mission, vision, and values) Align over treatment, planning, and diagnosis Review what makes your practice stand out To keep things exciting each quarter, Kiera and Dr. Moghadam also chat about ways to shake up the meeting. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera. And today we are bringing you something so special. I am so excited because this is one of our most popular episodes from the archives. Whether you're hearing this for the first time or catching it again, I am so excited because it's jam packed with a ton of takeaways that you can start using right now in your practice. We have released thousands, literally thousands of episodes. And I wanted to start bringing a few of these amazing episodes back for you. So I hope you enjoy. And as always, thanks for listening and I'll catch you next time. on the Dental A Team podcast. speaker-0 (00:32) and you guys, I am so jazzed to welcome back one of my favorite doctors, an office that we coach, and he just thinks outside the box. This man is brilliant. He's grown a ton. I'm so proud of him. We've worked with him for quite a while. So welcome back to the show, Dr. Dave Moghadam. How are you? speaker-1 (00:47) I'm doing wonderful Kiera. Thanks for having me. Super excited to be there. speaker-0 (00:50) my gosh, absolutely. Well, when we were doing our last podcast, you were somebody that I just admire. One, you're a doctor. So you give a different perspective than I do. Two, you're brilliant. And three, you've got lots of cool topics that I'm excited to share. So I am Jazz. When we were on our last podcast, you came up with a few more. Today you just came up with another one. Guys, I will tease that one out. It's not today's podcast, but we will do it again. It's gonna be I T F U. So I hope you guys are excited for that. I'm excited. speaker-1 (01:17) That's the the closest I think I can get you to swearing. speaker-0 (01:20) It is the closest. but today we're gonna kind of dive into team quarterly calibration, which Dave, I will say, is probably one of my top doctors that thinks in systems, but not just thinks, actually executes. And you see massive growth and evolvement of your team. You were one of the offices who literally called me during COVID and said, Kiera, I'm gonna train my hygienist. What do you have on hygiene training? And I was like, Who are you? Fantastic. We have our hygiene training course. Like, here you go. Try it out. We're beta testing right now anyway. But kind of let's take it away, Dave, on this team quarterly calibration because it's so needed. And I love that you've actually created a system around it that you've proven to be effective in your practices. speaker-1 (01:59) Yeah, for sure. So I actually I I got the idea from another office that you work with that's in up upstate New York. Wonderful, amazing doctor. Really, I mean, really, really just drives home that aspect of really just thinking outside the box, having a crazy drive and really just executing. Really has a wonderful team in place there. Let's be real. speaker-0 (02:20) He's far away. Dave, you know he's far away. And I'm gonna say this like out loud because I know exactly who you're talking about. And I actually mentioned this to another doctor I was talking to today, and I said, let's be real. He's far away, and I visit him four times a year. Like we're talking opposite coast from me. And I said, and I truthfully do it because this man I think is such a brilliant leader, and I selfishly go to coach them to learn from him. So agreed, like just massive kudos want to bring this on. And you were mentioning he had a word document. He's just brilliant and I'm so jazzed that you took some things that he did and spun it to your own. And I wanna point out, everybody listening, take what Dave's gonna share. He took it from somebody else. I don't think there's anything wrong in taking items, mimicking them, mirroring them, and recreating them for your practice. So please, please, please, like do exactly what Dave did. Take it and shout out to that office in New York. Thanks for paving the way for so many great ideas. speaker-1 (03:14) Yeah, I mean, absolutely. I think that's the best thing. I think when we all go ahead and, you know, take take ideas and expand on them and share them back and forth, you know, things really kind of get going. I'm always happy to, you know, help help out others in in the same way. But at the end of the day, I've tried to explain to people that I've shared, you know, a lot of my systems, my processes, my my things with is just because it's it good for me doesn't mean that it's gonna be good for you. You have to do the work, not because I want you to not, you know. reap the the rewards of this, but because it it has to fit for your office and it has there needs to be some some ownership, some authorship from from your team and how things work as well. So I mean taking the concepts and expanding on them and making your own is gonna be the key in, you know, anything that we're gonna talk about today or just in in general, really. speaker-0 (04:00) Totally agree. And Dave, you just drove home a really, really good point because I don't think that there actually is a plug and play. I don't think you go to the store, buy a system, come back to your practice and say, Okay, let's put it in, put the batteries in, read the instructions. I genuinely think, like you said, it's a concept, it's an idea that then needs to be transformed into your own practice. And I think so many offices get frustrated that they don't see momentum because they literally try to say, like, well, this is what Dave did. So take it, move it into my practice and hope that it goes on autopilot. But they don't realize the countless hours you put in to making this work for your practice. So I love, love, love. And I hope all you guys heard that because I'll give you guys systems all day long on this podcast. It's what we do. We come to your practices and do it. Bottom line is there's a reason we don't have an A to Z cookbook as a consulting company. I don't believe it works. I believe you have to customize it to your practice to get momentum. speaker-1 (04:49) You can have an you can have an outline because even even even with making this, I mean, spoiler alert, like I made this, but then you know, six months later, a year later, like, you know what? Like, we should probably do this like this. It's a never ending, it's a never ending thing. It's just the way that things go. And I don't mean that in a bad way. I mean it's it's one of those things as you you grow and you learn. And the other thing that we'll get to is as as your team becomes more comfortable and they start to go ahead and give their input about things, that's when it really kind of, you know, starts to hit its straw. speaker-0 (05:20) Right, right. I agree. So we've teased it up enough, guys. So we've got this awesome team quarterly calibration. So Dave, kinda take it away again, and like you said, this is this is as of today, but I promise you, give Dave six months to a year and it will look it will look different. It will be fine tuned again. so I'm excited. Take us away. speaker-1 (05:40) Yeah, so I I think the first thing is like ever every office, you know, in starting to create, you know, why you're there, what you're doing, all that stuff. In in one way or another, you sit down and you and you figure out your mission, your vision, your core values, like all these key concepts in, you know, any business. And that was something that we did really early on, as I was actually five, five years ago, probably right about now when this podcast is gonna air. first thing I did is I sat down and we kind of all talked together about what What are we going to do? Why are we going to do it? You know, why are we here? So kind of reviewing those key concepts. And we we kind of cycle through, you know, reviewing those things on a weekly basis, but it's a good time to kind of highlight that in the beginning. of like, well, why are we here? What are we actually trying to do? Why are we going to make the decisions that we make on a daily basis? So that's the first thing. The other thing is like, well, what are the practice philosophies? Like, how are we going to treat and plan? Why are we doing things in that way? You know, this kind of stems off of that. And then you know, we move towards, you know, in discussing things with patients, what's the way we're going to do that? You know, so the key concepts I always kind of bring out is, you know, what do we see? You know, what's going to happen if it's if it's not treated? What are the best options that, you know, you we can give somebody? And, you know, why is that better than other options? You know, so these are always the key points that I I want in the back of, you know, our team's mind when we we're talking about situations and things that we see. And then other than that, I mean, I think it's two other big, big topics here. You know, what conditions, you know, are we going to encounter? And you know, how are we going to discuss those things and what is treatment planning generally like? And then what makes our office special? You know, really highlighting those things, like talking about these concepts. So this is, even though it was only a few minutes that I just went through that, if we're going to really go through everything in detail here, I mean that's a it's it's a couple hours. and I mean, the point I'll I'll I'll get to here is, you know, maybe the first, second, third time, great, but at the end of the day, sometimes it becomes a lot. So you have to kinda eventually figure out ways, well, how are we going to mix things up? Because if you're lucky enough to continue to have the same team there for a long time, you're all gonna be sitting there twiddling your thumbs, being like, Okay, like I get it, but you know what's going on. speaker-0 (07:46) Yeah, no, you're exactly right. And I think that that's why a lot of people love us because we'll bring in and shake things up and add some excitement. Cause you're right, it can get monotonous and tedious. But that doesn't mean because it becomes monotonous and tedious that we shouldn't continue to do it. Just change how we're doing it, look for ways to innovate it, and make it even better. So if I broke that down, Dave, it sounds like we start with kind of the why. Why are we doing this? What are our core values? Let's assess that, make sure those are aligned because that's gonna be the the launch pad, if you will, to the next level. Then it sounds like it was treatment, planning, how we're diagnosing things, making sure that's all aligned. And then the third piece would be on what makes us special, what makes us different, what's our wow factor, if you will. And those are kind of the three points. And please feel free to add in any gaps that I left out because I don't know your outline. So I'm I'm learning right along with the listeners, right? speaker-1 (08:35) Yeah. So I mean that that's the basics of it. The one thing that's kind of like a little bit misleading is like with the treatment plan and stuff like that. Like what I've done is kind of gone and I've gone off of that that doctor's kind of like general template and added more is like condition by condition. You know, so maybe like 10, 15, you know, things that you wanna list out. And you don't have to you're never gonna hit everything. You know, so you want to kind of get, you know, 80% of what we're you know, what are gonna encounter on a daily basis? And I think the way to really think about this is the the concept that you guys really drive home very well is what would doctor do? Yep. That's kind of like this is like that on steroids. The problem is when you do that like this much, at a certain point it becomes kind of like hiring. So I think it's nice. We now we kind of quickly will go through some of this as a review, but I think a way that we could probably improve more is if let's say, you know, once a month or so I kind of just did a smattering of, you know, some examples like that to kind of just really freshen things up. And a lot of times, you know, some of these things are like, yeah, these are the cool things that we're doing. But a lot of the pictures, a lot of the things that I share in this section is kind of like, hey, we thought it was going be like this, but guess what? It's like a bomb went off. Because I think it's very hard for somebody who's not, you know, in the the trenches in a sense, with a lot of these situations to really understand the extent which is actually helpful. Cause rather than, you know, let's say in in the the hygiene room, like You know, when we're treatment planning, telling the patient, no problem, it's not going to be a big deal. We kind of say, you know, this is what it looks like in certain situations. We've seen things become like this, just you know, you know, so setting up that kind of worst case scenario, and that's like one of our and when we talk about like the philosophies that we talked about in the beginning, it's underpromise and over-delivered. Right. You know, we always want to talk about worst case scenario. We want to talk about the fact that, you know, in situations where we think that, you know, further treatment like a root canal may be necessary. But that's that's a discussion even before an appointment is scheduled. Mm-hmm. That all has to be there. You know, it's nice to to to be positive and everything, but it's not nice when you you do that and then it's a it's a mess later. speaker-0 (10:36) No, you're exactly right. And I, you know, my mind obviously went into system mode as you were talking. And I'm like, Dave, I got this great idea. take all your conditions and things that you look at, make them into twelve of them. Then every month on your quick check-in calibrations, you could have all twelve of those. So throughout the year you go through them and then each quarter you highlight maybe the three things you've gone over. That was my instant like, hey, this is how you could like keep it on a system on a regime. or bring case studies every quarter that that you then would take because they've already learned for three months, then six months and n nine months and twelve months. but I I'm curious and I want to dive into the kind of nitty gritty of it. How do you set up these quarterly calibrations? Because I'm hearing like we want to talk about it, like you mentioned, like this treatment planning. It should be a discussion. but I also have watched and I know myself, I can sit and listen all day long. But then when I'm asked to repeat or I'm asked to implement or I'm asked to talk about it, I go back to what I know. Even though I just heard it, I might catch one or two phrases. So do you role play it out? Is it more of a like C discussion and we all discuss how we're going to discuss like kind of walk me through what and do you do you block it out for a full day? Is this a one hour over lunch? Like, how does this kind of kind of look? I feel like I've got a general like outline of it, but then how do you actually execute on this? speaker-1 (11:57) Yeah, so we'll so we'll we'll block out a a a couple hours, two or three hours, depending on you know the situation. Well, we and I've tried you know a bunch of different ways as far as like a lot of the things that you mentioned. I think the things that are that are most effective and most effective in general, which you know I used to do more so in the beginning, not so much right now, is really just kind of randomly like calling on people and kind of being like, Okay, like let's like this is the situation, like let's kind of talk it out. And it's a little uncomfortable at first, but it kind of, you know. makes it really gets somebody involved in it. Now what I would do early on is kind of like pretend like you're you're the doctor. But what I've done to kind of mix it up a lot of times is kind of getting a couple of people involved where it's what it's fine. It's whatever their role is in the office, let's say in this situation, you know, sometimes we'll do that or we'll mix it up, but we try and go through the the different stages of let's say, you know, we found this as an emergency patient, let's say. Yep. So you're gonna be the assistant, you're gonna be the doctor, and then you're gonna be the the front office person. You know what I'm saying? And kinda, you know, go through that step by step. So we can kind of work on the the workflow, like you know, the the basically the the timeline a patient would go would go through the office and everything in in that. So that is work well. Honestly, like as as I've done this longer and longer, sometimes it's just kinda like It's like going through the motions and it's just kind of like, okay, you guys know this, let's go through this. And that really hasn't been so effective. So sometimes I'll kind of take a pause and I'll just even, you know, hop on you know, open dental and you know, think of like, okay, who have I seen like lately where this isn't just open up like the x-rays and kind of do examples like that. I think that's been a little bit more helpful. The hard thing is, I mean, it's you know, we're all busy. It takes a lot of time to try and go ahead and do all this stuff. But I think if I was able to get a little bit more regimented in in mixing it up. But for the purposes of, you know, everybody listening, I think if you get a good, you know, outline together, you get things together, you know, this will afford you, you know, the ability to do this at least a couple of times and still be really effective. I blew the first handful of times I did it, even though it's like the same kind of thing, it's helpful and you you mix in some other stuff, but then it becomes kind of stale after a while. So you want to make sure you're bringing new examples or shaking things up or, you know, just kinda everybody kind of knows like, okay, yeah, we're gonna calling you you randomly pay pay attention. speaker-0 (14:14) Right. No, I love that. And it's funny that you said that because that's actually my trick in offices. People are always impressed that Kiera Dent can learn names very quickly in a practice. And I'm like, guys, the bottom line is the only reason, not the only, but one of the main driving reasons I learn names as soon as I go into a practice is one, people tend to like me a lot more if I remember their name. Two, I believe that if I'm gonna ask them to do something, I should at least know their name. And three is when I get to team meeting, you better believe I'm going to impress everyone and dazzle that I know your whole names. But then I'm going to randomly call on every person and they're like, she now knows my name. So I think it's really wise. I was also thinking, Dave, it's fun to to hear your ideas and then also flip into consultant care mode too. And I'm like, gosh, like let's just take this and expand on it. some fun things for that excitement that making sure everyone's on their toes is you can actually like have them draw straws. So like here's the case study, everybody draws straws, and it's a doctor, it's a hygienist, it's a treatment coordinator and an assistant. So they all have to draw straws and so it will if there's a natural excitement and terror and adrenaline rush real quick of here's the scenario, we're gonna role play this all the way through, draw straws of who's going to be who on this scenario. So then it's a constant shakeup. I also love the surprise and delight of asking people on the fly. But I really also love like and I was thinking like some way you could make this pretty simple for you quarterly is if you know that there's a a patient that that you're working on that you're like, this would be a great example. Maybe have your assistant mark that appointment in red or something. So that way you are pulling those constantly, which I'm sure you're doing, but thinking of offices of like, how could you be building this up for the next month or two? Just highlight some appointments, bring those to the table, or I'll be honest, I just did a what would doctor do with a a practice the other day. ironically it's actually the same office we were talking about earlier. Funny, funny coincidence there. But I just pulled up some FMXs on Google. Reason I did that was because sometimes if we know the patient, people get weird and they say, but that was Kiera and she's got a funny bite. And they have a thousand excuses versus just a FMX or just intraoral pictures maybe can help them see it. So Dave, it sounds like you guys I I love also hearing it's two to three hours, so that's helpful to know. Probably a couple case studies. Love the idea of different people role playing out different parts of that procedure. And I will say speaker-1 (16:34) Remember the so we didn't do straws when you kind of taught us this concept. Do you remember what we did? speaker-0 (16:40) I I think I just like put like name tags on people. I don't I don't remember exactly speaker-1 (16:45) So you got you ran out to what was it? Like I don't know, Michaels like some kind of Yeah. So we did that we did that one time too. I found them on Amazon and I got just to just to kind of mix things up. we basically got snowballs and you know, you people would kind of toss to the next person in the the line of the the patient experience. Yeah. Sometimes you just gotta do stuff like that to to to mix it up because otherwise, you know. speaker-0 (16:51) Was it the snowballs? Yes. Yeah, right. speaker-1 (17:13) To sit there for more than like half an hour, yeah, everybody's either gonna fall asleep or you know, bang their heads against the wall. speaker-0 (17:20) And I also think it's important, like another way I remember when I was in practice as an office manager, I got real sick of having to create all these because it like you said, it's a lot of time. But also if I'm always the teacher, how can I test my team's knowledge base? So also flipping the role and having some of them come of like, hey, here's here is the the piece of the treatment plan that we want to go through. So maybe it's root canals, maybe it's crowns, maybe it's implants, maybe it's on period. And have somebody come with how they explain it to to also double check their knowledge base. So like set them up. Like you're gonna be presenting on this part, you're gonna be teaching this part. I think is also a really fun way to shake it up. But those snowballs, that was funny. It just happened to be what we found at the store. But guys, if you ever want a snowball that actually feels like a snowball, they're pretty it was actually pretty fun. I I do remember that actually. speaker-1 (18:10) Pretty good. The ones that I found, not not so great. speaker-0 (18:12) I think I actually found them, if you wanna know. Go scope in in Christmas time, holiday time. I think it was like Walgreens or like I think that that 'cause I had to just run to the store real fast and I was like, these look great. but I love that, Dave. I love that you're getting your team to I think the big piece that I'm hoping offices are taking away from this is there's consistency in calibration. And you have a set time. So every quarter you know you're going to calibrate on some topic. We've got the why, why are we doing this? We've got the whole treatment plan and the procedures that we do in the practice, role-playing that out from start to finish. And then also you're doing the what makes us special. I really think that that cadence is brilliant. Even though it might feel routine and mundane, I might guess what working out is routine and mundane. But the long term effects of it when done consistently are health. and wealth and growth and drive. And so yes, you've got to shake it up. Everybody gets into that workout like suck and it just becomes very boring and you don't want to go work out anymore. So you shake it up, you come up with new routines, you find different trainers, you find different ways to do it. But at the end of the day, you're still working out. Just like here at the end of the day, you're still calibrating. You're still training. So how does your team feel about this, Dave? Like do they, do they look forward to it? Do they say like, calibration? Like how does it tend to go? That's my first question, then I've got a follow up to that one. speaker-1 (19:32) Yeah, I don't know. I think I think it's hard to say. I think it's it's it's a mixed bag in a sense. You know, some people have been with me for a really know a a lot at times with with stuff like that. I think it's nice to to kind of you know break up the schedule a little bit though because a lot of you know we do have our our weekly meetings, but still, you know, they're they're pretty short now. you know, given that we're not like we used to like eat while we were doing it. Now we kind of you know break that up, you know, based on our our protocols and everything like that. So it's like the shorter meetings. But it's nice to have a little bit more time in my mind then. but the other thing too that I that I wanted to to mention is I think the way that I that look at things is is a is a little bit different now. So I think it makes it a little bit less in intimidating. I think when I kind of first started out with this, it was very much like, this is the script, like you gotta say it exactly like this. And I realized that that's insane, for lack of a better terms, because really at the at the end of the day, like the important thing in my mind is like the the the key concepts are there, that the points are coming across the right way, but it has to sound like Pira. Right. You know what I'm saying? It has to sound like Dave. It has to sound like like an actual person. Like if it sounds like it just like a script, that like that defeats the purpose. The point of kind of us doing that is to have some uniformity in the concepts that are that are coming about. And so it builds trust with the patients. But if something sounds phony, that's the opposite of it. So I've kind of gotten away from a little bit more of like you need to say this exact word like this to kind of like, you know, these these are like the concepts. And if somebody says things in like a way where it doesn't kind of, you know, do that, it's kind of like, hey, that that's great. Maybe, you know, this is like the point we're trying to get across, you know, next time try it like like this a little bit. but you know you you'd be surprised, just like with a lot of this stuff, you know, sometimes, you know, it really comes across super well the way somebody says something and it's completely Unlike what we have written down, but it's the same idea. It just sounds like them. speaker-0 (21:26) Totally. And I'm so glad you brought that up because again, I'm gonna tie back to why I don't believe in an A to Z cookbook. I believe in systems and processes, but I also believe in in change. Because yesterday I was interviewing a new consultant for Dental A Team and on our collection call protocol, she almost had the exact same style that we did. But she literally said, we we do a kind call. So we call the patient in a kind way. And I was like, my gosh, that's brilliant, because it just gave this whole new feel. To a collections call versus like, I'm calling to collect money, and she called it a kind call. So to your point, you can actually find better verbiages, better ways when people do it their own way. But also don't be afraid to tell people if it comes across different because we don't hear ourselves. Dave, you're hearing me. I I can think and assume of how it's landing, but you're the one who's ultimately experiencing my words coming out. And so giving people feedback, some some some I giggle because I've got some team members and like Kiera, I said it just like you, and I'm like, No. What I said was this. What you said is like that they're stupid and they're incompetent. Like that's how it came across. But they don't realize it. So I've even had certain team members record themselves. and then in a loving way, a very safe space where it's not judgmental, like playing it back. So sometimes even one on one, because that way they can actually hear themselves. So maybe even after calibration, you could spice it up this time, Dave, if you want. have them role play these things and then have each person at least record themselves one time. you can have voice memos on your phone and have them actually listen back to see how it sounds because oftentimes like Dave, you and I actually chatted about how it sounded when you heard your podcast played back. You were like, I sound a lot different. I said, for my first like hundred and fifty, two hundred podcasts, I felt awkward. I still feel awkward, but it's becoming more normal. But we don't hear ourselves as much. So I think like that's also a piece to it of like Giving people that autonomy, also some things of having them record themselves, I think can help because then it also helps show knowledge base. And selfishly, I'm also always thinking of systems that actually create a training bank for future employees because you've actually got great verbiage, great examples that you can plug in under those certain topics that future hires could actually hear. You could create a really awesome training bank that way as well. speaker-1 (23:42) Yeah, I know for sure. That's one speaker-0 (23:43) So fun. Dave, I love it. So guys, I would say try it out. Try Dave's model. but I I'm gonna ask real quick, give us like a quick synopsis of like going through the why. Like we dove a lot into the treatment, how to have the role play, all of that. How like what's that why part? Like, does that is it just like a quick quick synopsis of you kind of reinstating the vision, the core values, reminding people why we're here. speaker-1 (24:05) Let me see. Hold on. Okay. So as far as as the why, I mean, we talked about mission, vision, core values, and we get to the philosophies of the practice. So the first thing is, you know, I we want to break down like what's what's our mission? So in our in our office, our mission is to exceed our patients' expectations. So, you know, what we've kind of talked about, well, what does that mean? You know, like how are we going to do that? We want to provide. compassionate and practical dental care. That's the second part. So like what does that mean to everybody? We want to provide outstanding customer service. So once again, like, you know, what does that mean? How do we interact? Are we providing information up front? Are we staying on time and respecting people's time? What many amenities we're providing, you know, how are we doing follow-up? You know, all these things. And a lot of this is like, you know, we have it written out, but it's a little bit more of a discussion. And then the other thing too, our the last part of our our mission at our office is remaining at the forefront Clinical advancement. So that's one of those things where when we first made this up, that was a big lie. I mean, everything was like analog paper, whatever. But you know, the then about, you know, a few months in, I got the itch and decided to to make some questionable financial decisions and just you know, go all in on everything because that's the way that I wanted to practice. So speaker-0 (25:23) Yeah. I I actually love that you broke that down. I love that you because sometimes as leaders when we build these visions, what we're envisioning is different than what our team actually does. So I love that you break it down like what does excellent customer service actually look like, feel like, what's the experience? Because then it becomes more tangible versus just words on a paper. speaker-1 (25:42) Yeah. So that's that's the first chunk. The second chunk was what we talked about underpromise and overdeliver. You know, I think that's that's a big part of it. The third thing is what we kind of talked about of like, you know, how uniformity, you know, builds and maintains trust. And so there's that fine line of like, yeah, we want it to sound similar, but also not like it's cookie cutter and bake. Right. And then, you know, a couple other things. Like, I think pictures really helps or you know, pictures worth a thousand words. We want to take good pictures of what we see so we can help explain something really well. And then the last chunk really is, you know, there are different types of of treatment. So there's stuff that's, you know, very important, more emergent, there's stuff that's preventative. And then, you know, the more elective, you know, cosmetic category of things. So we kind of talk about that. And that helps us, you know, figure out how do we want to, you know, prioritize everything. Sure. So that that's that's the the first big thing. And we dive into all that, you know, before we go into like the well how speaker-0 (26:39) Yes. Which I actually think is really important. I'm I'm big on sequence matters and I love that you first go through who are we as a practice. Let's kind of give some tangibles on it because that actually can spur people to think differently of how they would explain treatment or explain how they're gonna talk to a patient on certain things, which I really, really love that you did that. So now looping all the way to the end, Dave, you said you also talk about what makes us special. So what does that look like on this calibration piece for you? speaker-1 (27:05) So so basically this was another exercise we did at at some point. It was not one of the I didn't feel like if I just kind of sat there and I told people like, yeah, like this is why we're great, like that's that would be a big waste. Yeah. So I really we kind of we kind of sat down there and I said, like, let's just like get into it and you know, just call on everybody and say, Well, what do you think makes us stand out? You know, and we kind of just went through and and kind of really, you know. speaker-0 (27:18) Sure. speaker-1 (27:31) put together well, you know, what r what really sets us apart is as as an office. What are the things that we we try and do, you know? And as aside from that, even just some of the the basic stuff that a lot of offices have, even, but we want to make sure that we we're, you know, mentioning like, you know, like membership plan in in your office. Or if you do anything like, you know, like we do something that a lot of people do, like a whitening for life thing where it's basically they pay once and as long as they're coming regularly, you know, here you go. Right. You know, stuff like that. Just kind of like little things that, you know, patients may may ask anybody in the office and be yeah, I don't know what that is. Like that that would be very like that would be not good. speaker-0 (28:07) Yeah, absolutely. Well, because it's one of those things it's always funny. Offices, I I giggle a lot when offices tell me, Yeah, Kiera, I don't know what to do. Our patients, like, we do Invisalign in our practice, but they're still going to someone else. And I'm like, Because your patient doesn't know. Like, if they don't know all these things that you guys do, they will go somewhere else. They think you do their cleanings and you do their fillings. They don't realize that you do implants and ortho and sedation and Botox and all these other things. So I love that you constantly remind your team of what makes your office special because in doing so, that's then what they're going to translate to the patients. It's like, I I heard a great quote that said, repetition is the mother of skill. And I love that because we can talk about it one time, but if we're constantly repeating it, like why do we get so good at our morning routines? Well, because we repeat it every single day, to where it's it's second nature for us. We don't even have to think about it. So I really love that you You dive through the whole practice in a quick two to three hour thing. I love that it doesn't take all day. I love that it breaks out and shakes it up pre-scheduled out because this calibration is paramount. And I'm like, shoot, Dave, I'm like, I'm gonna go back and listen to this podcast. I'm gonna write these things down because I was thinking of consultant calibration. I have one once a month, but we don't go through the nitty-gritties of everything as consultant teams. And I've been watching as I've been doing client check-ins, that each consultant kind of has their own variance from office to office. If we could start to bring those in, hear what the other people are saying, how they're saying it, similar to doctors, if doctors could hear how different doctors are diagnosing different ways that they're explaining treatment, it helps elevate your entire practice and patient experience. And I think at the end of the day, that's what this ultimately is all about. Because if your patient experience is awesome, coming from an awesome team experience, the whole practice is just going to elevate and everyone's going to feel much happier, less stressed and all around great. Cool. speaker-1 (29:56) Yeah. So I you know, all this stuff is is helpful. I mean the the the take home message is if it can't it can't get stale. So it always requires time and effort to to try and mix it up. And that's always hard to be able to do. But you know, you you you do what you can and and really at the end of the day, I mean, you know, the more you can do with this stuff, the better. The other thing that you were you were talking about, how our patients don't really know what we do and everything like that. I mean, I can't I can't preach that enough. I mean, I think there are things that we can do way better to do that. simple thing that we did is we for a long time had like spear education videos looping in our waiting area. and it just really opened my eyes to the fact like sometimes like patient would come in and be like, I saw that video about that. Let's do that. my god, like this is like this is amazing, you know. So what we're what I'm working on right now is We try and put together basically like a little little slideshow in the background that part of it will be kind of things as far as you know, some of the clinical things that we do. Part of it'll be like, you know, getting to know team members better. So like little fun facts, things like that, you know, other things that just like you know, somebody may see in the background and find interesting, you know, kind of like a little subliminal in a sense, but we want to try and find a balance where it's not like so in your face. But the important thing there is really. People see this and they may not necessarily, you know, need the, you know, the the treatment or have the conditions that they see on the screen. But, you know, husband, wife, you know, mother, daughter, you know, who knows? And they may say, Hey, you know what? I saw this at at you know, my dentist, and the way that they do this looks pretty amazing. I've never like seen or heard of anything like that when they, you know, it seems like it was so much more involved. So that's that's a little project we have working on. And it's a little project that I personally am not dealing with, which I'm very, very happy about. So we're slowly, slowly getting everybody to help. speaker-0 (31:48) That's awesome. Well, and like you said, I think it's just an awareness piece. I think the more your patients can see it because the guys, I don't I don't need implants. Thankfully. my teeth are really straight. I hate my ding dang lateral number ten. If somebody wants to, you know, take me on as a patient, it just needs a quick rotation. That's all I need. but nobody ever asks me about it. But the And Dave, I'm sure on Zoom right now is like looking in, like, here, let me see your tooth. but the bottom line is like it's an awareness piece, just because I don't need it as a patient. I am connected to a lot of friends and family. So if I hear it at work or I hear it with my family and they're like, I need somebody to do ortho. I'm like, my dentist does that. So again, it's just an awareness piece for your patients. So, Dave, so many pieces you pulled in here. I love going through the why, actually going through the pieces of your practice. Then going into the tangibles of clinical, having case studies, examples, having people role play it out on different positions, and then going into what makes us special and reminding our practice of the things that we do offer. So it's a constant awareness and I love that you have this on a quarterly cadence. I think for all offices, I don't care how you do this, if it's once a year, if it's every four every three months, so four times a year, if you do it twice a year at retreats. I don't care, but I would strongly suggest each of you at least try to get this in. We're ending the year out. So I would say At least w at a minimum one calibration. I would strongly suggest that four because again, repetition is the mother of skill that can really help out. So Dave, as always, brilliant podcast. Love learning from you. Love hearing the great things you're doing. It's been fun to watch you evolve as as a leader and as an owner and as a clinician over the years that I've known you. So thank you again for your time today. It was it was just awesome. I loved it. Kiera Dent (33:24) Dental A Team listeners, I hope you loved revisiting this episode as much as I did. I hope that you found the nuggets, the pearls. You can see why we re-released this one because I truly want you to take away the best of the best of the best of the best. This episode truly hopefully sparked some new excitement, gave you some new ideas. I know sometimes when I go back and I look back on things that I've learned in the past, I'm able to re-implement because like that famous quote says, no man steps into the same river twice because neither he is the same man. nor is the river the same. You are not the same as you were before, nor is your practice the same as it was before. Different things, different ideas, same principles. And I really want to highlight and hopefully you took today that sometimes all we need to do is simplify and put into place or to refine things that we've already been doing really, really well. If you love this episode, don't keep it to yourself, share it with a colleague or leave us a review and help more practices find the Dental A Team podcast. As always, thanks for listening and I'll catch you next time on the Dental A Team podcast.
How did a Colorado dental group turn technology disaster into a growth catalyst?This episode takes us behind the scenes of a bold, full-scale transition at a seven-location pediatric dental group: moving from server-based Open Dental to the cloud-powered Dentrix Ascend. Nicole Hartshorn, COO and regional manager, shares how scaling demands seeing every location not as isolated outposts, but as parts of a truly unified business, and what happens to patient experience when operational hiccups ripple through the system.Nicole pulls back the curtain on the first big shock moving from Open Dental: financial ledger data didn't migrate, instantly breaking accounts receivable tracking. Her team faced the daunting reality of rebuilding patient balances by hand, a process that took months and tested resolve. She explains how intensive on-site trainers, standardized SOPs, and continuous coaching from Dentrix Ascend turned the tide with upfront struggles, leading to breakthrough systems that allow team members to focus on a better patient experience. Nicole also dives into the nitty-gritty of effective recall protocol, automation that frees teams for powerful community outreach, and the often-overlooked details that make or break pediatric experience at scale.What You'll Learn in This Episode:Why unified operational systems are critical for multi-location practicesThe costly surprise of non-migrating financial data and how to recoverHow on-site software trainers shape successful change managementStrategies to overcome “we've always done it this way” resistanceA high-impact, personalized recall system that keeps patient engagement at 95%+The crucial (yet often ignored) role of documenting visit detailsAutomation hacks like insurance verification that give back staff timeHow quarterly outreach campaigns grow referrals in pediatric dentistryPitfalls of focusing solely on collections over production and recallThe importance of standardization for large provider teamsWhy “add-on” side services can undermine your core pediatric businessReady to hear how bold leadership can turn an operational crisis into long-term growth? Listen now for firsthand lessons you can use in your own practice!Sponsors:Dentrix Ascend: Smarter System, Smarter Practice: Dentrix Ascend Cloud-Based Dental Software Break free from software hassles and come with us to the cloud. Spend less time managing your practice and more time caring for your patients. Tap here for a special offer!Tap here for a special offer!Guest: Nicole HartshornPractice Name: Pediatric Dental Group of ColoradoCheck out Nicole's Media:LinkedIn: https://www.linkedin.com/in/nicole-hartshorn-9a927770/Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/Join this podcast's Facebook Group: The Dental Marketer SocietyLove the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod
What We Cover in This Episode:How Andrew started in a 60 square meter "hole in the wall" office in 1988 alongside his father and partner Craig Gillies — and what finally made them get seriousThe turning point conversation in 1995: "Get good at this or get out"How they went from 4–5 sales a month to 30 — and what changedThe "Family Village Tribe" framework (from Flight Centre founder Graeme Turner) and how it shaped their expansion strategyWhy growing a bigger team didn't mean more sales — and the counterintuitive fixThe journey from 1 office to 23 offices across Southeast Queensland, managing nearly 8,000 rental propertiesWhy Andrew resisted franchising early on — and why he now calls that a mistakeWhat broke during COVID and the hard reset back to 8 hub officesThe new franchise model: why every partner must succeed, not just surviveWhat Coronis looks for in a franchise partner (minimum $600K GCI — and why)The "Stafford Blueprint" — Andrew's model for agent financial freedomWhat Andrew brought back from Harvard Business School about AI and human natureThe 5 things humans will always want — and why that matters for real estate's futureWhy Andrew completely reversed his view on technology replacing agentsHis #1 tip for using AI: start with the outcome, work backwards
In the era of remote and hybrid work, your home office is either working for you or against you. And if you're reading this from your couch with a laptop balanced on a throw pillow—you might be ready for some improvements to your situation.In this episode of The Short(er) List, Becky sits down with guest Hanna Kaneko to tackle the space where the real work takes place, and where so many ergonomic decisions come into play. They dig into what it takes to build a home office setup that supports a happy, healthy, and efficient day—and how to keep your mind right when the tether of the desk feels unbreakable.From lighting and layout to tools and temperature, they discuss the small upgrades that can make a big difference. No, you don't need a standing desk that costs more than your car. Yes, you probably do need to stop working from the kitchen table.Settle in and get ready for some tips! Your wrists, your eyes, your brain and your back will all thank you.
This week we're breaking down how extreme the attacks on voting rights and election interference have gotten, and the case studies that prove it's not slowing down. Host Angela Rye sits down with students from North Carolina A&T, the nation's largest HBCU, who are leading the fight to restore on-campus early voting after Guilford County and the NC State Election Board pulled the site ahead of the 2026 General Election. Board Member Prentiss Haney from the Ohio Organizing Collaborative joins us to talk about the organization's recent FBI raid and what it signals about the targeting of organizers on the ground. Plus, Liban Mohamed, who is running for Congress in Utah, breaks down how the state is trying to build a case against him for violating Utah code 20A-3a-208 for assisting someone at the polls, despite him not being anywhere near the voting polls on voting day. LINKS & RESOURCES SUPPORT THE FIGHT; the Andrew Goodman Foundation is standing with AGF Ambassadors and the Protect Ours Movement to fund shuttles, student organizers, and the next generation of democracy defenders: https://www.instagram.com/andrewgoodmanfoundation/ https://www.youtube.com/user/AndrewGoodmanVideos Liban Mohamed runs for Utah’s District 1: https://www.libanforcongress.com/ https://www.ms.now/news/liban-mohamed-mamdani-of-utah N.C. A&T Early Voting Site Revoked: https://www.democracydocket.com/news-alerts/north-carolina-election-board-rejects-early-voting-site-at-countrys-largest-black-university/ FBI Raid the Ohio Organizing Collaborative: https://www.pbs.org/newshour/politics/fbi-searches-office-of-ohio-group-that-supports-voter-registration-efforts Want to ask Angela a question? Subscribe to our YouTube channel to participate in the chat. Welcome home y’all! —--------- We want to hear from you! Send us a video @nativelandpod and we may feature you on the podcast. Instagram X/Twitter Facebook NativeLandPod.com Watch full episodes of Native Land Pod here on YouTube. Native Land Pod is brought to you by Reasoned Choice Media. Thank you to the Native Land Pod team: Angela Rye as host, executive producer, and cofounder of Reasoned Choice Media; Andrew Gillum as host and producer, Bakari Sellers as host and producer, and Lauren Hansen as executive producer; LoLo Smith is our research producer, and Nikolas Harter is our editor and producer. Special thanks to Chris Morrow and Lenard McKelvey, co-founders of Reasoned Choice Media. Theme music created by Daniel Laurent.See omnystudio.com/listener for privacy information.
Michael explores how dreams reveal hidden issues around confidence, self-worth, leadership, boundaries, and the tendency to seek permission from others before taking action. Through dreams involving military service in Mexico, guiding others as a German Shepherd, retrieving treasures from deep water, and managing work activities, we see how childhood experiences can shape our relationship with masculine energy. The episode also examines the importance of recognizing your own value, accepting credit for your contributions, asking for support when needed, and developing the confidence to trust yourself without constantly looking for external validation. Whether you're working on leadership, healing old wounds, or simply trying to understand yourself more deeply, these dream interpretations offer profound insight into personal growth and spiritual development. Chapters 01:41 Was I a Fish? Going Deep Spiritually 02:32 The Gift of Retrieving Wisdom for Others 04:33 Being a German Shepherd: The Hidden Guide Within 06:18 Shepherd Energy and Spiritual Leadership 07:55 Military Service in Mexico Dream Analysis 09:43 Masculine Energy and Feeling Safe 11:15 Service, Leadership, and Purpose 12:21 The Folded Table and Childhood Healing 13:00 Meeting the Unknown Masculine Self 14:55 Managing Work Activities Dream Analysis 16:04 Birth, Growth, and Masculine Development 17:12 Why Asking for Help Is Masculine Strength 20:29 Seeking Permission vs. Trusting Yourself 22:15 Why He Jumps Over the Tiny Woman 23:41 Offices, Management, and Masculine Energy 24:57 Final Thoughts & Dream Submission Invitation Get Our Free App with Dictionary & Journal iPhone: https://apps.apple.com/us/app/aisling-dreams/id6753309760 Android: https://play.google.com/store/apps/details?id=com.dream_analysis.aisling_dreams Check out our courses https://www.dream-analysis.com/courses/ Talk to Sandy about our courses https://bookings.theaislingschool.com/sandy/got-questions
Raeann Tucker joined Wake Up Tri-Counties to talk about Juneteenth Holiday Closure, IDOT Exams, Sun Safety, and School Physicals. Offices and First Choice Healthcare Clinics will be closed Friday, June 19th, for Juneteenth, with limited home services still available. The departments will also host a “12 Communities, 12 Months” outreach event at the Henry County Fair in Cambridge on June 17th and 18th from 2 to 4 PM, offering medication disposal, blood pressure checks, health information, and insurance navigator help. First Choice is also offering DOT physicals in Kewanee and Toulon by appointment. Health officials are urging summer sun safety, especially for children.
Enjoy this unlocked bonus episode from our Patreon! Chest Trünkborn the Mimic joins the game as the players take on a catering gig.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Use code OFFICE to save 70% on your first month of support. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettChest Trünkborn, aka Matthew Bernstein: Travis McElroyDorian Deville, aka Mr. Ropely: Zach ThompsonSlorp Dorpman: Liam O'BrienProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Tim JoyceTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
The FBI searched the Cleveland offices of Ohio Organizing Collaborative, a group that organizes political and voter engagement activities for left-leaning and progressive causes.Before Ohio lawmakers left for their summer recess, they made a big push to try to crack down on types of welfare fraud, with new restrictions on both Medicaid and SNAP benefits.However, their efforts to eliminate tax credits for data centers were hampered by a 40-year, 100% sales tax credit agreed to by then-Gov. John Kasich's administration during his second term. That tax break to Google, Amazon and Meta and other companies has cost the state an estimated $2.3 billion.We'll discuss this and more on the Weekly Reporter Roundtable show.Guests:Karen Kasler, bureau chief of the Ohio Public Radio Statehouse News BureauAndrew Tobias, state government and politics reporter for Signal OhioMegan Henry, reporter for the Ohio Capital Journal(Photo: Samantha Hendrickson/AP)
The FBI searched the Cleveland offices of Ohio Organizing Collaborative, a group that organizes political and voter engagement activities for left-leaning and progressive causes.Before Ohio lawmakers left for their summer recess, they made a big push to try to crack down on types of welfare fraud, with new restrictions on both Medicaid and SNAP benefits.However, their efforts to eliminate tax credits for data centers were hampered by a 40-year, 100% sales tax credit agreed to by then-Gov. John Kasich's administration during his second term. That tax break to Google, Amazon and Meta and other companies has cost the state an estimated $2.3 billion.We'll discuss this and more on the Weekly Reporter Roundtable show.Guests:Karen Kasler, bureau chief of the Ohio Public Radio Statehouse News BureauAndrew Tobias, state government and politics reporter for Signal OhioMegan Henry, reporter for the Ohio Capital Journal(Photo: Samantha Hendrickson/AP)
The Trump administration warned 27 Louisiana hospitals about a lack of price transparency. What does the law say about what hospitals and doctors are supposed to provide? How are prices even determined in the first place?
The offices of a prophet, of a priest, and of a king!
Enjoy this unlocked bonus episode from our Patreon! Claudia the witch joins the game, as the players visit a job fair.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Use code OFFICE to save 70% on your first month of support. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettClaudia the Witch, aka Marilyn Beef: Beth MelewskiDorian Deville, aka Mr. Ropely: Zach ThompsonBimblebrat and Grixley: Members of the Drunks and Dragons PodcastProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Chris RathjenTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
The latest North State and California news on our airwaves for Monday, June 8, 2026.
New England Business Report with Kim Carrigan and Joe Shortsleeve
On today’s program, we talk with an expert from the American Automobile Association Northeast about summer travel plans. We also connect with the area Director of the Wequassett Resort and golf club on Cape Cod. The managing editor of the Boston Business Journal shares this week’s top of headlines and finally, we speak with Quincy Mayor Tom Koch about a plan to better utilize empty office buildings. See omnystudio.com/listener for privacy information.
(WATCH THIS EPISODE ON YOUTUBE) Today, 98% of all federal criminal cases are resolved with a guilty plea. Why? "Half a loaf is better than none. . . . When we have a weak case for any reason, we'll reduce to almost anything rather than lose." In modern America, "beyond a reasonable doubt" as determined by a jury has largely been replaced by the discretion of prosecutors to punish defendants for exercising their constitutional right to a trial by jury. So much so, defendants in pretrial detention are agreeing to plea "bargains" at a rate so high, it's difficult to deny the obvious: Innocence is irrelevant. Reb is joined by Hannah Bogen, a Federal Public Defender in the Office of the FPD for the Central District of California, the largest public defense office in the federal system. Hannah shares her firsthand experience with indigent defense, pretrial detention, plea bargaining, and sentencing policy—a rare glimpse into the real lives of her clients in the federal criminal system, and public defenders' enduring fight for dignity and mercy for the people whom society often forgets...Until it happens to you. **DISCLAIMER: The views and opinions discussed in this episode are personal to Hannah and Reb and do not reflect the views or opinions of the Office of the Federal Public Defender.** A huge thank you to Hannah Bogen for her time and unforgettable insight for this episode, and a gracious nod to the Offices of the Federal Public Defender in Los Angeles and around the country. Their attorneys, staff, and investigators are selfless bright sparks in a system shrouded by darkness. See: L.A. public defenders are on a win streak as Trump's Justice Department charges activists , L.A. Times (Feb. 6, 2026) --> Access without a subscription here See also: More than 10,000 lawyers have left the Trump Administration leaving multiple agencies understaffed, report says, Independent (May 31, 2026) Helpful Resources, Information, Statistics: Mass Incarceration—The Whole Pie (Prison Policy Initiative 2026) Mass Incarceration Trends (The Sentencing Project 2026) 1 in 3 Americans has a criminal record (Center for American Progress 2022) The Hidden Law of Plea Bargaining (2018) ("It continues to be driven not by law but by power—the vast, unregulated power of prosecutors") The Unconstitutionality of Modern Plea Bargaining: Curbing Prosecutorial Vindictiveness, 3 Prin.L.J. 2 (2024) Fewer than 1% of federal criminal defendants were acquitted in 2022 (Pew Research 2023) An Offer You Can't Refuse: How US Federal Prosecutors Force Drug Defendants To Plead Guilty (2013) In The Shadows: A Review of the Research on Plea Bargaining (Vera Institute 2020) Detaining the Poor: How money bail perpetuates an endless cycle of poverty and jail time (Prison Policy Initiative 2016) Arrest, Release, Repeat: Who is jailed, how often, and why (Prison Policy Initiative 2024) Report: How Mandatory Minimums Perpetuate Mass Incarceration and What To Do About It (2024) Correcting the Record: Fentanyl Myths & Misinformation (2025) We Can't Go Cold Turkey: Why Suppressing Drug Markets Endangers Society (2018) Addicted to punishment: Jails and prisons punish drug use far more than they treat it (Prison Policy Initiative 2024) *** MERCH STORE IS LIVE! Shop Reb Masel and Rebuttal Pod merch: https://rebmasel.shop/ CLICK HERE to PREORDER Reb's book: The Book They Throw At You—A Sarcastic Lawyer's Guide* To The Unholy Chaos of Our Legal System, *God No, Not Actual Legal Advice *** Follow @RebuttalPod on Instagram and Twitter! Follow @Rebmasel on TikTok, Instagram, and Twitter! *** 00:00 - How America convicts the innocent 04:14 - WELCOME! Hannah Bogen, Federal Public Defender 05:26 - A mantra for public defenders 06:06 - **DISCLAIMER** 06:22 - Typical crimes Hannah sees in federal court 07:40 - WHAT DO FEDERAL PUBLIC DEFENDERS DO? 10:35 - "We're not gonna get there in time..." 12:46 - Favorite thing a client has said to you 16:05 - REPRESENTING VICTIMS IN THE SYSTEM 19:25 - "Prosecutor won't even make eye contact" 20:42 - ARRESTED IN PAJAMAS: Now what? 26:22 - Poverty and prison 29:30 - Trump's new prosecution policies 34:25 - "THE PURPOSE IS CRUELTY" 36:13 - Drugs and Mandatory Minimums 41:15 - THE PROBLEM WITH PLEA "BARGAINS" 45:38 - Plead or Suffer (Trial Penalty) 49:30 - 10,000 attorneys leave Trump's DOJ since 2025 53:25 - Former FPD Justice Ketanji Brown Jackson! 55:44 - BEST DAYS ON THE JOB 1:00:53 - Final thoughts for Rebuttal listeners Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Brian Tate, the IPA's CEO, discusses the Federal Reserve's proposal for a new kind of payments account, the executive order about bank customer citizenship, and the new California agency that will headed by former CFPB director Rohit Chopra. This podcast was recorded on May 28, 2026. Things may have changed by the time you hear it. Listeners can learn more about the world of payments by attending one of our upcoming events, including our IPA Payments Policy Briefing being held at the Bancorp's Offices in Sioux Falls, South Dakota on July 9 and our upcoming Compliance Boot Camp being held at Discover's Headquarters outside of Chicago on September 10th. If you are interested in closed-loop cards, then join Ben Jackson at the 2026 Education Forum Hosted by the Retail Gift Card Association and Best Buy on June 10th at Best Buy Headquarters in Richfield, Minnesota. He will be speaking about the role of gift cards in the world of Shopping 3.0 and there will be sessions on the future of the gift card industry with speakers addressing how artificial intelligence will affect the future of shopping, fraud prevention, and the world as a whole.
Many Windows: Conversations on Ministry with Rev. Julie Taylor
Supporting people and communities through complex relationship dynamics is something ministers do all the time as part of the job. What is not always so expected is how to navigate complex relationship dynamics when the minister is part of the complex relationship. The Ministry of Good Offices at the UUMA is a team of colleagues who support peers in just this way.Today's guest is the Reverend Melissa Carvill Ziemer, part of the Executive Team and Director of Ministries and Programs of the UU Ministers Association.___________________________Thank you for listening. Many Windows: Conversations on Ministry is a production of Meadville Lombard Theological School. Theme music is “Destination” by Justhea. This episode is produced by Jules Taylor.(Justhea: spoti.fi/2NycVfd and apple.co/3u51z2V)
Listen as Adam Stark, President and CEO of Stark Office Suites, discusses the role of fully serviced offices in today's evolving workplace.
Send us Fan MailIn the tenth episode of That Workplace Experience Podcast, host Dan Moscrop visits Francis House with Becky Spenceley-Kerr and Adam Phillips, Design Directors at Gensler, to explore how workplace design can create a destination people genuinely want to return to.Download the Workbook and watch the episode to see the spaces in full.Joined by Becky and Adam, Dan explores the transformation of Edelman's London headquarters, a former Victorian warehouse reimagined as a vibrant workplace designed around culture, creativity and human connection. Together, they discuss how workplace strategy, culture and experience shaped every design decision, long before a building was even selected.The conversation explores the idea of the workplace as a destination rather than an obligation, creating a variety of spaces that support different personalities, working styles and emotional needs. From hospitality-inspired client areas and collaborative hubs to quiet focus spaces and hidden retreats, Becky and Adam share how choice, wellbeing and human-centred design became central to the project.The episode also touches on hybrid working, neurodiversity and adaptive reuse, exploring why character-rich buildings can offer more meaningful workplace experiences. Becky and Adam reflect on how the most successful workplaces are those that support culture, encourage connection and give people a reason to come together.Video production and camera: Calum LindsayCamera: Miguel Santa ClaraIllustration: Phoebe Gitsham
In Hour 2 Jon talks about if employees have more stress if they are forced to return to the office. Other topics in Hour 2 include Hunter Biden being 7 years sober as well as Target choosing the American Flag over the Pride Flag. See omnystudio.com/listener for privacy information.
On the June 3 edition: Gas prices rise as the gas tax suspension ends; The IRS office in Atlanta has a rat problem; And Augusta passes a moratorium on new data centers, but some are questioning what that means for one that's already under construction.
Enjoy this unlocked bonus episode from our Patreon! Klax the Skeleton joins Arnie, Usidore and Chunt for an all-new game of Offices and Bosses, led by Metamore.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettKlax, aka Ron Bingo: TJ JagodowskiDorian Deville, aka Mr. Ropely: Zach ThompsonProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Chris RathjenTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
This president and his minions in Congress are relentless in their messaging about who counts as an American and what government owes to its people. And their narrative is rationalizing the elimination of policies and programs that we once embraced as being quintessentially American, in particular the education the education of our children. U.S. Department of Education Commissioner Linda MacMahon is charged with dismantling the agency she leads, and she has prioritized shuttering the Offices of Civil Rights, Special Education and most recently, English Language Acquisition. For two decades OLEA has overseen the provision of English language learning for over 5 million children, primarily U.S. citizens, in the K-12 public school system, a boon for academic advancement and a well-equipped workforce. In this episode of Power Station I am joined by Amalia Chammoro, Senior Director of the UnidosUS Education Policy Project and co-chair of the National English Learner Roundtable, who shares the largely underreported story of OLEA, the difference it made in her own life and what its closure means for communities across the country. UnidosUS is a critical leader in America's civil rights infrastructure and Amalia is a dynamic champion of educational equity. Hear her!
In this episode, Rory Wilson, a consultant with Rebel, and Annalise Czerny, a payments lead for Rebel, talk about how their company works at the intersection of payments and mobility. They discuss how helping customers pay for getting around, whether by bus, train, or even rental scooters can help issuers build their payments program. They also cover why open-loop payments are an increasing part of fare payments in transit, and how these payments can help with financial inclusion. This podcast was recorded on May 12, 2026. Things may have changed by the time you hear it. The IPA plans to have Rebel back as part of our summer of learning webinar series, so be on the look out for future announcements. In the meantime, if you want to learn more about the world of payments by attending one of our upcoming events, including our IPA Payments Policy Briefing being held at the Bancorp's Offices in Sioux Falls, South Dakota on July 9 and our upcoming Compliance Boot Camp being held at Discover's Headquarters outside of Chicago on September 10th. If you are interested in closed-loop cards, then join Ben Jackson at the 2026 Education Forum Hosted by the Retail Gift Card Association and Best Buy on June 10th at Best Buy Headquarters in Richfield, Minnesota. He will be speaking about the role of gift cards in the world of Shopping 3.0 and there will be sessions on the future of the gift card industry with speakers addressing how artificial intelligence will affect the future of shopping, fraud prevention, and the world as a whole.
Ep. 264: Playing high school golf in Michigan and winning the Upper Peninsula State Championship shaped this CEO who led Wendy's through a decade of global growth before stepping into the CEO role at Papa John's after a very brief retirement. Today, Todd Penegor brings that same team-first mentality to every leadership table he sits at — and in this conversation, he shares exactly how. In this conversation, Todd shares how he thinks about developing next-generation leaders, why he believes a CEO's job looks more like an offensive lineman than a quarterback, and what it really takes to earn both the heads and hearts of a franchise community. — Do you want to write a book? In my new role as Publisher at Forbes Books and with the incredible resources and expertise of their team, we're making it easier than ever to help YOU to tell your story. Send us a message here to get started:https://books.forbes.com/don/ Looking for a speaker for your next event? From more than 30 years of interviewing and studying the greatest winners of all time Don offers these live and virtual presentations built to inspire your team towards personal and professional greatness. Special thanks to Abigail Brandt and Danielle Cadena for making this episode possible.
Brock and Shonda discuss the fruit of the spirit, the gifts of the spirit and the offices within the body of Christ. They discuss how Christians should display the fruit, how to identify your gifts and not let them become stale, and when to know if you've truly been called to an office. God is God'n and The Block is Hot or Unpopular Opinions segments as well
Learn how experts are using AI, SASE, and data analytics to build a future-proof hybrid workplace. This Tech Unscripted episode explores how to balance technology, security, and the human element to create a truly productive workspace.
Police stormed the offices of Türkiye's main opposition CHP party, concluding a long-running standoff. Supporters had barricaded the courtyard entrance with buses and the building with furniture, and pictures and videos showed police tear gas and rubber bullets at party supporters and officials. UK correspondent Gavin Grey explained further. LISTEN ABOVESee omnystudio.com/listener for privacy information.
Sam Bruchhaus of SumerSports breaks down the franchises that the Vikings are interviewing GM candidates from and talks about what the Minnesota Vikings front office should look like in the future. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.
In this episode, Brian Tate, the IPA's CEO, discusses the California Department of Financial Protection and Innovation's recent consent order against Yotta Technologies. He covers what led up to the order, how it might herald a new age of regulation for Fintechs, and why it shows that companies shouldn't do business with jerks. This podcast was recorded on May 19, 2026. Things may have changed by the time you hear it. Listeners can learn more about the world of payments by attending one of our upcoming events: 2026 Education Forum Hosted by the Retail Gift Card Association and Best Buy, June 10, 2026, at Best Buy Headquarters in Richfield, Minnesota IPA Payments Policy Briefing , July 9, 2026, at Bancorp's Offices in Sioux Falls, South Dakota Compliance Boot Camp, September 10, 2026, at Discover's Headquarters in Riverwoods, Illinois, on September 10
This week on Better Buildings for Humans, host Joe Menchefski sits down with interior designer Molly Polehna of Little Diversified Architectural Consulting for a wide-ranging conversation about the powerful role interior design plays in human health, sustainability, and authentic building experiences. From her unexpected path into design through themed entertainment and storytelling, Molly shares how thoughtful interiors can shape the way we feel, behave, and connect within spaces.The discussion explores everything from daylighting and acoustics to material selection, biophilic design, and the hidden science behind occupant well-being. Molly also dives into regenerative hospitality, mass timber, adaptive reuse, and how collaboration between designers, architects, and engineers leads to healthier, more resilient buildings.It's an inspiring look at how truly great spaces don't just look beautiful — they serve people honestly, intuitively, and authentically.More About Molly PolehnaMolly Polehna is a commercial interior designer at Little Diversified Architectural Consulting in Orlando, Florida, focused on regenerative design and the creation of immersive environments. With a diverse portfolio that spans education, hospitality, and workplace projects, Molly has contributed to the design of two mass timber buildings in Florida—exploring how sustainable materials can transform spaces and elevate the human experience. At the core of Molly's work is a belief that interiors have the power to shape how people feel, work, and connect. With a strong focus on sustainability and place-making, she designs environments that foster well-being, creativity, and community. Whether designing collaborative workspaces or restorative educational environments, Molly approaches each project with a commitment to creating spaces that not only meet functional needs but also inspire and uplift the people who use them. Molly is passionate about pushing the boundaries of interior design through innovative, regenerative practices. She is dedicated to creating spaces that balance aesthetic beauty with environmental responsibility, helping to shape a built environment that supports both human and ecological health.CONTACT:https://www.littleonline.com/ https://www.linkedin.com/company/little-diversified-architectural-consulting/ https://x.com/littleonlinehttps://www.instagram.com/littleonline_/ https://www.littleonline.com/insights/ Where To Find Us:https://bbfhpod.advancedglazings.com/www.advancedglazings.comhttps://www.linkedin.com/company/better-buildings-for-humans-podcastwww.linkedin.com/in/advanced-glazings-ltd-848b4625https://twitter.com/bbfhpodhttps://twitter.com/Solera_Daylighthttps://www.instagram.com/bbfhpod/https://www.instagram.com/advancedglazingsltdhttps://www.facebook.com/AdvancedGlazingsltd
https://jo.my/icpypwCord and Power Tool ManagementA bad cord doesn't look like much at first. A little nick in the jacket. A missing ground pin. A power strip tucked behind a desk with too many plugs in it. Small stuff, right? Not really.Electrical problems can turn fast. A damaged extension cord can shock a worker. A weak connection can heat up. A power tool with a bad cord can fail in someone's hands. Fast. Dangerous. Preventable.A strong Safety Culture pays attention to the small things before they become big things. That's the real work. We don't wait for smoke, sparks, or for someone to get hurt. We build habits that catch hazards early, fix them quickly, and keep the facility moving safely.Here are a few tips to assist you with Cord & Power Tool Management: Inspect cords before use. Look for cuts, frays, exposed wires, loose plugs, cracked insulation, or missing ground pins. Don't tape up a bad cord and call it good. Remove it from service and report it. Check power tools before plugging them in. Look at the cord, plug, trigger, guards, and housing. If something feels loose, smells hot, or sparks, stop using it. A tool should help the job, not add risk. Avoid daisy-chaining power strips. Plugging one power strip into another can overload the circuit and create heat. Offices, break rooms, and workstations need clean power setups. One strip into the wall. That's it. Use the right cord for the job. Match the cord to the load, the distance, and the work area. Outdoor or dock-adjacent areas may need cords rated for tougher conditions. Don't run cords through puddles, doorways, or pinch points. Test GFCI outlets in damp areas. Dock doors, wash areas, battery charging spots, and damp corners need extra attention. Test the outlet using the test and reset buttons. If it won't trip or reset, report it right away. As always, these are potential tips. Please be sure to follow the rules and regulations of your specific facility.Electrical safety works best when everyone owns it. Don't walk past a damaged cord. Don't ignore a buzzing outlet. Don't assume someone else will catch it.The safest facilities build simple habits and repeat them every day. Inspect. Report. Remove. Replace. That pattern saves time, protects people, and prevents work from stopping due to a preventable incident.Thank you for being part of another episode of Warehouse Safety Tips. Until we meet next time - have a great week, and STAY SAFE!#Safety #SafetyCulture #StaySafe #SafetyFirst #SafetyTips #StayAlert #SafetyAwareness #ElectricalSafety #PowerToolSafety #ExtensionCordSafety #GFCI
Carey and the boys at SoonerScoop did a story on OU's front office and where they are amongst their peers Follow the Sports Animal on Facebook, Instagram and X PLUS The Morning Animals on XListen to past episodes HERESee omnystudio.com/listener for privacy information.
The IPA recently wrapped up its annual conference last week. While payments has a bright future, industry players will need to navigate a complex landscape. In this episode, Brian Tate, the IPA's CEO, talks about the conference and the lessons learned there. He discusses what the audience heard from the regulators who spoke, the trends that emerged during the sessions, and what was on attendees' minds as they networked during informal gatherings at the conference. As Brian mentioned, listeners can learn more about the world of payments by attending one of our upcoming events, including our IPA Payments Policy Briefing being held at the Bancorp's Offices in Sioux Falls, South Dakota on July 9 and our upcoming Compliance Boot Camp being held at Discover's Headquarters outside of Chicago on September 10th. If you are interested in closed-loop cards, then join Ben Jackson at the 2026 Education Forum Hosted by the Retail Gift Card Association and Best Buy on June 10th at Best Buy Headquarters in Richfield, Minnesota. He will be speaking about the role of gift cards in the world of Shopping 3.0 and there will be sessions on the future of the gift card industry with speakers addressing how artificial intelligence will affect the future of shopping, fraud prevention, and the world as a whole. This podcast was recorded on May 7, 2026. Things may have changed by the time you hear it.
Nous sommes le 12 août 1838. Alexandre Dumas est en visite à Anvers. C'est là qu'il prend la pleine mesure de l'œuvre de Rubens et se découvre une proximité de tempérament avec le génie du baroque. Deux ans plus tard, exilé à Florence, l'écrivain se voit confier la rédaction des portraits de peintres pour la Galerie des Offices. Il se met donc à écrire, entre autre, sur le flamand et s'intéresse aux tableaux que celui-ci a réalisé d'après les commandes de Marie de Médicis, reine de France et de Navarre, épouse d'Henri IV. Chemin faisant, il s'intéresse à Louis XIII, fils d'Henri IV et de Marie de Médicis et mais aussi au Duc de Buckingham, un proche de Rubens… Et l'on peut lire, ainsi, en genèse, quelques éléments fondamentaux qui donneront, quelques années plus tard, l'un des monuments de la littérature mondiale : « Les trois mousquetaires ». Ce que Dumas doit à Rubens, c'est la leçon du jour … Sujets traités : Alexandre Dumas, Rubens, écrivain, Marie de Médicis, Henri IV, mousquetaire Avec nous : Jean-François Viot, maître en lettres romanes et en études théâtrales. Spécialiste d'Alexandre Dumas, père, auteur de « Gustave et Alexandre » ( adaptation pour le théâtre des Mémoires d'Alexandre Dumas) et du commentaire de l'ouvrage de Dumas « Rubens » sorti réédité par les éditions du CEP. Merci pour votre écoute Un Jour dans l'Histoire, c'est également en direct tous les jours de la semaine de 13h15 à 14h30 sur www.rtbf.be/lapremiere Retrouvez tous les épisodes d'Un Jour dans l'Histoire sur notre plateforme Auvio.be :https://auvio.rtbf.be/emission/5936 Intéressés par l'histoire ? Vous pourriez également aimer nos autres podcasts : L'Histoire Continue: https://audmns.com/kSbpELwL'heure H : https://audmns.com/YagLLiKEt sa version à écouter en famille : La Mini Heure H https://audmns.com/YagLLiKAinsi que nos séries historiques :Chili, le Pays de mes Histoires : https://audmns.com/XHbnevhD-Day : https://audmns.com/JWRdPYIJoséphine Baker : https://audmns.com/wCfhoEwLa folle histoire de l'aviation : https://audmns.com/xAWjyWCLes Jeux Olympiques, l'étonnant miroir de notre Histoire : https://audmns.com/ZEIihzZMarguerite, la Voix d'une Résistante : https://audmns.com/zFDehnENapoléon, le crépuscule de l'Aigle : https://audmns.com/DcdnIUnUn Jour dans le Sport : https://audmns.com/xXlkHMHSous le sable des Pyramides : https://audmns.com/rXfVppvN'oubliez pas de vous y abonner pour ne rien manquer.Et si vous avez apprécié ce podcast, n'hésitez pas à nous donner des étoiles ou des commentaires, cela nous aide à le faire connaître plus largement. Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.
The Legal AF Podcast is back with Popok and KFA at the helm, as they cover breaking news from: Virginia, the FBI's Offices, the offices of the New York Times, Atlantic and Washington Post, DC, Louisiana and the Supreme Court. IQ Bar: Get 20% off all IQBAR products. Text LEGALAF to 64000. (Message and data rates may apply) Tushy: Over 2 million butts love TUSHY. Get 10% off Tushy with the code LEGALAF at https://hellotushy.com/LEGALAF! #tushypod Sundays for Dogs:Get 50% OFF your first order of Sundays. Go to https://sundaysfordogs.com/LEGALAF50 or use code: LEGALAF50 at checkout. Delete Me: Get 20% off your DeleteMe plan when you go to join https://joindeleteme.com/LEGALAF and use promo code LEGALAF at checkout. Become a member of Legal AF YouTube community: https://www.youtube.com/channel/UCJgZJZZbnLFPr5GJdCuIwpA/join Learn more about the Popok Firm: https://thepopokfirm.com Subscribe to Legal AF Substack: https://michaelpopok.substack.com/subscribe?coupon=c0fc8f5c Remember to subscribe to ALL the MeidasTouch Network Podcasts: MeidasTouch: https://www.meidastouch.com/tag/meidastouch-podcast Legal AF: https://www.meidastouch.com/tag/legal-af MissTrial: https://meidasnews.com/tag/miss-trial The PoliticsGirl Podcast: https://www.meidastouch.com/tag/the-politicsgirl-podcast Cult Conversations: The Influence Continuum with Dr. Steve Hassan: https://www.meidastouch.com/tag/the-influence-continuum-with-dr-steven-hassan The Weekend Show: https://www.meidastouch.com/tag/the-weekend-show The Ken Harbaugh Show: https://meidasnews.com/tag/the-ken-harbaugh-show Majority 54: https://www.meidastouch.com/tag/majority-54 On Democracy with FP Wellman: https://www.meidastouch.com/tag/on-democracy-with-fpwellman Uncovered: https://www.meidastouch.com/tag/maga-uncovered Learn more about your ad choices. Visit megaphone.fm/adchoices
Consulting across hundreds of offices means the Dental A-Team has seen a thing or two when it comes to scaling strategies, and in this episode, Kiera shares the secret to what type of quantity works best for you. Specifically, she connects why practice success should start with what you want as an individual. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent- Dental A Team (00:00) Hello, Dental A Team listeners. This is Kiera and today's topic is a freaking fun topic. ⁓ I think it's something people ask all the time, should I have like one mega practice or like three littles? And so today the topic is going to be, should I run a $3 million office or three $1 million offices? So it's kind of this like different ways to scale and to grow and in Dental A Team, if you've been a listener, welcome. I'm so happy to hang out with you. If you're new, welcome. I'm Kiera Dent. And our job is to positively impact the world of dentistry in the greatest way possible. And really it's to just talk about these things, about what you're dealing with. Cause a lot of times it's like, do I just expand my practice and have this mega Montropolis or do I have multiple littles? And I think just talking pros and cons of what we've seen as a consulting company, of working with hundreds of offices that have this. And I think there's, there isn't a better, it's more of what is your preference. And so I just wanted to go like, what this is gonna look like, different ways to talk about it. And Dental A Team, we love to do this. We love to talk about scaling strategies that are going to match your leadership style, your lifestyle and your financial goals. And that's what we're about. And in consulting, we'd call it the yes model. So we focus on you as a person and what you individually want, earnings and profitability. Like what does this look like? How do we make sure that you're profitable and successful financially? And then implement systems and team development based on what we're finding in that. So you can say yes to more in your life. So I really wanna talk about like, We're gonna just help you hopefully tickle your brain, tickle your fancy on what is the best way to do it. Do I do that one powerhouse or do I have multiple streamlined ones? So I think here what happens is when I see practices like this and I have consulted mega-montropolis, I have consulted multiple littles. And I think that there's different things. Like I found that like to the three million mark, it's usually sometimes easier under one umbrella if you've got the space. Now when we're pushing the five to seven to 10, I've got one practice that's producing 14 million in one location. And what I find is like, these are just big offices. So you got a lot of team, you got a lot of patients, you got to have a tight culture, you got to have team depth, you got to have high leadership presence. And it just like, there's just more players involved, but at the same time, it's all under one roof. Whereas when I've got multiple little offices, we got to have systems, we got to have decentralized leadership and you got to have trust in your people because you're not able to oversee everything. Like I can't have one manager sitting in the office overseeing everything. I've got to have a regional that's popping into all the offices people reporting up. again, there's like no one or right. It's more like what's your preference? Do you like depth or duplication? So I think people who like depth have a larger practice. Those who like to duplicate and think in systems and processes multi offices are usually for it. I've got an office, are in, gosh, they're in Texas and he's freaking checklist manifest. So he's built an app, he's built these things. That man is built for duplication. I have another doctor who is very, ⁓ loves to be involved, wants to grow and develop a team. He is more for depth. So two different practices, two different styles. They're both producing about the same. I got five locations doing 5 million and I've got one location doing 5 million. So it's just more what is it? And I think for you, like, are you hands on? or use strategic oversight. The one who's got five locations, they're strategic oversight all day long. Like they don't love to be a clinician. They like to go and like systematize. They love the operations. They think like that. The one who's got hands-on is the 5,000,001 location and very much hands-on, wants to mentor all the doctors, wants to mentor the team, wants to be a part of things, loves being a part of it. And I think their personality is once more like... It's interesting, my meetings, my meetings with the one with five locations, it was very much like, Kiera, what are the systems? What are the processes? What do need to be doing? How do I fix this versus my one who's five million is like, Kiera, I want to build a leadership team. I want to develop these people. I want to help them get to their next levels. And there's no right or wrong. So I hope as you listen to this, you're just able to see yourself of, you more this depth or you more this duplication? Are you more systems processes? That's usually a multi-location versus depth build a monstrosity. And the one that I've got that's producing 14 million, that doctor is more of a depth. And the reason why that they ended up building more practices is because they wanted their impact to reach further. But I would say if they could, they would actually build and they are building. This practice is basically building a mini dental hospital. So it's going to have, think right now they're at 20 ops in the $14 million practice. And I think they're looking to build a 50 op practice. So by default, this person was adept, but then out of necessity to serve more. and to give back more, they made multiple. So I just think it's a space of what do you like to do? Do you want to mentor single large offices? Or do you wanna have like three doctors under one roof? Or do you wanna have three doctors that you gotta travel to and mentor them virtually? Neither one's right or wrong. I think it's know thyself and be true. And that's gonna help you just figure out where you wanna go. So that's gonna be like step one. Step two is systems. You've gotta have systems. And especially if you're going into the multi. system, system, systems, because if you grow without systems, you're gonna have burnout. Ask me how I know, oh, because I did this. And it freaking is annihilating and it's hard and it's awful. So when you have one large office, you've got to have advanced scheduling, you've got to have clinical efficiency, and you've got to have strong communication loops. It is massive. And like the biggest thing we have in these large practices, our team members feeling like they're not in the loop, they don't know what's going on. I mean, we have so many assistants, we've got our lead assistant in the $5 million practice. and we're working on having a second because they've got like 14 dental assistants in this practice. Whereas multi locations, you have to like build like centralized billing, centralized reporting, leadership infrastructure, everything's reporting up to it. You've got to have office managers that you can trust with minimal oversight. And so I think for you, it would be as you're listening to this, like, who am I? Do I enjoy like, like I kid you not these 5 million for like stressing, I'm like pushing my my piece, my temples here, because I'm like, gosh, the 5 million and the 14 million, I do think that there's some easy when it's all under one roof because you can talk to people, you can see them, but you also have just a lot of bodies moving. So our scheduling, we've every person in these practices works four days a week. So you now have a scheduling nightmare of how do get everybody on the same page for meetings, for this, for that, for trainings. So we have to be very strategic in our scheduling and You've got to think about how we do checkouts and how we do the flow because now we've got eight hygienists checking in. So I've got eight profies coming in. I've got three doctors working. So I've got 15 people possibly checking out at one time. That's a lot of people versus my 1 million. I usually have five operatories. I've got two hygienists. I've got three patients checking in, checking out usually at the same time. So there's just this like There's ease because everybody's under one roof, but it's hard because there's so many and it's like just duplicated. So you've got to be really, really strong. Things can slip through the cracks. Our treatment planning has got to be strong. Like, and it happens in all of them, but I really think it's a what do you look at and how do I set up the systems and structure of and both of them require it. Both of them just have different types of systemization and what's required for both of them. So when I see like doctors expand before they have like billing that set up. When you're in one location, I do think you can have more gaps because people can quickly fill in and you can catch them versus when you're in multi locations. I feel like those gaps hit so much harder and faster and it's harder to pick them up because like, shoot, we don't have billing. This practice is drowning. This one's not, and we're running amongst four locations. So I do think sometimes the multi locations tend to have a bit more exhaustion, but if you're built for the systemization, it's okay. But if you're not built for that and you don't live in that, it is easier oftentimes to maintain under one roof. So I think like, look at you of like, what systems would I need to upgrade for either path? Whether I'm 15 checkout patients versus three checkout patients, but at four different or five different locations at one time. Same amount of people, right? I've got 15 in the 5 million and I got 15 technically checking out in the five practices, three of each location at a time, three times five is 15. So it's the same. It's just, I think the flow, and also being able to oversee. I think in a large practice, having the patient experience is usually easier to maintain and sustain because you've got, it's all centralized there. In the smaller practices, sometimes that patient experience is harder to have, but I don't have to be perfect and like choreographed in the smaller practices. I think some things can slip and slide. So it really, again, is just, do I like a large operation or do I like smaller ones that I'm overseeing? Now, the step three would be what kind of a lifestyle do you wanna have? So we are big in Dental A Team that your business should work for you and not the other way around. So business should serve your life. And so one office, single location, oftentimes deeper daily involvement, but I have seen these owners be able to scale back easier. Multi-practices, more flexibility, but I think there's a lot more team oversight and travel. So the offices that I work with that have eight locations, that owner doctor was like running. full steam until about three years ago. Eight locations, they're going between all of them, they're mentoring all the doctors, like until they were able to build up the leadership infrastructure versus sitting at a $14 million, they were able to scale back to only working two or three days. And then they would pop in maybe for an admin. So I think for you, like if you want more time off, one location typically is able to provide that sooner, easier, faster. But with that said, if you lose a doctor and they're not partners, you are jumping in and you're covering. That can be the exact same for multi locations as well. You lose a doctor, you gotta go freaking pinch it over there, cover for that, scale it back, whatever you've gotta do. So sometimes having them under one location, you're able to have these doctors cover for each other because they're all working in one location versus usually the five, $1 million practices or the three $1 million, usually I've only got one provider in each. If I lose a provider, someone's gotta go jump in and cover. So. I see it work in all different ways. I see sometimes the multi-offices are great, but I will say the multi-offices, you are needing to go to them. Now, sometimes there's not options to expand, but I wanna just like caveat that because like I said, I got a practice who's got 20 ops and they have found a location, they're moving and they're gonna build 50. So I wanna challenge you before you say that there's not space for that, that you look like this, you like you look at it to see, Is this just a limiting belief or is this a real limit? What is that? You've got to be able to figure that out. You've got to be able to see what that is for you because there are options. Like I've got doctors who expand in weird spaces. I've got doctors who will like they're in a strip mall and they have their one location. They're able to buy another location, but the middle spot isn't available today. So they buy two and I've got to like have patients go in two different doors. Like there's ways to do it and expand in quote unquote one location. But then other people want to serve other neighborhoods in different parts and they don't want to just be this Montropolis. And so they're like, hey, we're going to build it out in multi locations. I have seen, and I think through this podcast, one location tends to have air quotes, headaches, just because it's more controllable under one roof. When you start to get the multiples, you got to drive between them. You've got to have it. But again, multi locations have space to expand, have other pieces. But I do think typically when I have multi offices, they tend to have them as partners. where in a large office, you still might have to have partners, but oftentimes it's not as required because you're able to fill the gap sooner. So I think just like looking at that, I would look at my leadership style. I would look at my systems and I'd look at my lifestyle and say, what do I want? I have a doctor that had three locations. One of them was not profitable and we ended up selling them. They just have two locations and they're so freaking happy. I think sometimes as people grow in scale, feel like, like I have another office and he's got, 15 operatories and he's got space to expand out and add eight more in. ⁓ I think as you scale and you're under one roof, both of them like scaling back and scaling at the right time I think is one of the biggest things. Like I put my hands like up and down if you can't see the video because I think there's an expansion and a contraction that needs to happen in both. ⁓ Sometimes expanding and having a market not work out and you've got multiple locations, contracting back to be profitable is not wrong. Same thing with a large practice sometimes expanding for operatories Let's make sure we've got the patient base before we expand it all the way out and then we might need to contract in and like let's just do like two chairs versus doing all eight chairs So there's ways I think that both can expand and contract I think it's just your lifestyle your leadership style what you want your life to look like and I just think that Really giving yourself the grace that there is no right answer. There's just a right answer for you. And so how can you do this? And so I think like, I love consulting on this. Like my hands get all excited and I like, it's almost like getting the pixel dust and the pixie dust out and ⁓ granting little wishes and maybe talking through some of the complications and the problems and what we want. And I found them, people have multi-locations. They always feel the guilt of their primary location that they're not able to get to. That is something I see constantly in the multi, in the large ones. It's just like, I think the weight of such a big organization on them. ⁓ I think I tend to see less struggles with practices that are under one roof if they have the space to expand it. I tend to see more struggles with multi offices than I do with one, but that does not mean that that's always permanent. ⁓ I think just in the multis, it's harder to staff to scale, but then I've got practices that are doing like 29 plus million and they've got five locations because they're able to serve bigger populations and have more people and they're not just dependent on one market, one area. So I think for you, there are lots of fun things. And this is what I get excited about being a consultant for is like, let's talk through this. Let's have someone on your team that has done this, that has grown multiples, that have worked with multi locations, that have worked with one large practice, pros and cons of it. I mean, my $5 million practice, we're now having to expand their systems because their systems have outgrown based on the size of practice they were in. So I think with the biggest takeaway that I hope you're taking from today is they almost have the exact same. problems, issues, pros and cons. They just are packaged differently. And so for you to recognize what package do I want to buy? Do I want the red or do I want the blue? Do I want the silver or do I want the gold? ⁓ Whichever one it is, it's more personal preference versus it being one's going to be better than not. Now, of course, there are other things like patient base factor and how many dentists are around that area and can we drive this many patients there? ⁓ So I really think it's just up to you. And this is something that I love to like, let's have Let's talk about it. If you've got a friend thinking about this, like just reach out Hello@TheDentalATeam.com or book a call. I love to chat with new doctors that I haven't gotten to talk with personally about this. And we do a free assessment call. Like we, I will literally work through this with you on an assessment call, whether you work with us or don't like let's just chat shop and like let's, let's explore because there is no right answer. It's just what's the right answer for you. So whether this is you or a friend on this, send them on over, let's chat because this is what we like to do is to help you have Customize growth strategies that fit you and your practice so you can make the best call for you in the future. So reach out, Hello@TheDentalATeam.com. And as always, I love this stuff. I love the impact we're able to do. I love the community outreach we're able to have. And I think for each of you recognizing that like this is your path, this is your opportunity, but growth does not mean success. Having a large practice or multi-offices is not necessary. It is what do you want your life to look like first? Who do you wanna be in this? And that's ultimately what's going to determine all of these decisions. And if you can remember that, you'll be set up for success. Just know I'm giving you a huge hug. I'm rooting you on, and I can't wait to chat with you. So reach out. And as always, thanks for listening. I'll catch you next time on the Dental A Team Podcast.
In addition to Christ's priestly office, lay people are called to participate in Christ's prophetic and kingly offices. They take part in Christ's prophetic office by evangelizing and proclaiming Christ by word and with the testimony of their lives. Fr. Mike explains that the laity participate in Christ's kingly office in their hearts. They do this when they rule themselves and conquer sin, acting as virtuous leaders in the Church and society. Fr. Mike also reminds us that lay people should strive to be guided by Christian conscience in all their actions in the Church and society. Today's readings are Catechism paragraphs 904-913. This episode has been found to be in conformity with the Catechism by the Institute on the Catechism, under the Subcommittee on the Catechism, USCCB. For the complete reading plan, visit ascensionpress.com/ciy Please note: The Catechism of the Catholic Church contains adult themes that may not be suitable for children - parental discretion is advised.
How are patients really finding their next dentist? It's not through endless Googling anymore.This episode uncovers a dramatic shift: instead of comparing offices online, more people are now simply asking ChatGPT, Perplexity, or Gemini, "Who should I call for dental implants or a toothache?" The AI returns just a couple of names, and with zero hesitation, patients make the call (often within a minute.)Michael breaks down real data from CallRail, revealing how these AI-fueled phone calls, though still a small percentage, represent a wave of ultra-high-intent patients who skip traditional browsing and choose the first AI-recommended office. You'll discover which tools are actually driving these calls (hint: ChatGPT is leading by a landslide), why this trend mirrors the early rise of smartphone searches, and why it pays to make your practice information clear, consistent, and ready for action. If you want your phone to ring next time someone asks AI to help find them a dentist, this episode is your essential guide.What You'll Learn in This Episode:How AI chat tools are redesigning the path patients take to choose a dentistThe latest CallRail data showing real-world AI-generated business callsWhich AI tools (like ChatGPT and Perplexity) are influencing dental patient decisionsWhy AI-referred calls are more likely to be high-intent (and how that matters)How this shift compares to the early days of mobile searchPractical steps to make your dental practice more "AI-ready"The importance of consistent business listings and clear service descriptionsWhy answering your phone quickly matters more than everHow tracking calls can help you see which marketing sources are workingWhat other industries are doing as AI changes the referral landscapeDon't get left behind! Hit play now to make sure your dental practice is ready for the new era of AI-driven patient calls.Sponsors:CallRail: Call tracking + AI that turns calls into campaigns that convert, quality patients, and cost savings. Click our link to start a free trial today! https://sta.mx/vz69Click here for a special offer!Check Out the Article From This Episode (Updated with More Data):Article: https://www.callrail.com/blog/20m-calls-reveal-future-of-customer-discoveryHost: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/Join this podcast's Facebook Group: The Dental Marketer SocietyLove the Podcast? Subscribe on Your Favorite App! https://lnkfi.re/TDMPod
Preview: Cleo Paskal reports critical fuel shortages across the Pacific Islands, exacerbated by vulnerabilities in the long supply chain. The Marshall Islands declared a state of emergency, closing government offices early. To coordinate a response, the Pacific Island Forum is considering a regional emergency declaration to address these failures.1944 SAIPAN