Podcasts about offices

Tiff and Pam talk about the current intersection of technology in the practice, and how using and understanding AI as a tool for busywork means you can focus on the tasks that really need that human touch. They talk about why training AI could be just as critical as training humans, where to look first when incorporating the software into your practice, how a staff member can serve as quality check for automated tasks, and more. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Tiffanie (00:01) Hello, Dental A Team listeners. This is Tiff back with you here on the podcast. And we are in the studio today. I have myself and I have Miss Pam with me. And Pam is one of our prize possession consultants here at the Dental A Team. We have had Pam on our team for a little while now. And if you are special enough and blessed enough to work with her, you know exactly who she is and you have some solid foundational systems. Pam is a systems guru. She busts them out.   And she holds accountability like I've never seen before. And when she learns something, she learns it forever. And I love getting to watch you, Pam, progress in your Dental A Team journey. I watch you like taking notes all the time on the systems that we, you know, hold tried and true. Yesterday Dana was talking about a couple of systems during our collaboration and I was like, gosh.   She's just over there feverishly writing and I love it because I know exactly what's gonna happen. You're gonna like go back, you're gonna relearn   Pamela (00:54) I was. Yes, I was.   Tiffanie (00:58) it, and you're gonna teach it. And it was just really cool. So I love that, Pam. Thank you. And I love that you have these skill sets that you're able to then take and you help so many practices implement the same skill sets, like not just our systems, but how to retain it. You know how you retain it.   But then you're also looking for how are other people retaining the things that they're learning so that you can help them grow in their learning as well. So it's just really cool to watch, Pam. Thank you for everything you do and thank   Pamela (01:27) Thank you.   Tiffanie (01:28) you for being here today. How are you?   Pamela (01:31) you know, I'm doing fabulous and thank you. I appreciate all those kind words, Tiff. That was very nice. I think it's a unique and great time to be in dentistry. So v we've seen a lot of changes over the years and now we're to a stage that is changing very, very quickly.   Tiffanie (01:50) I agree. I I love that you said that, Pam, because something that I think we've said in dentistry for a long time is that dentistry is really progressive in a lot of ways. I think there's a lot of things in dentistry that haven't changed and haven't progressed, like Rick canals, things like that are still being done similarly to how they were thirty years ago. But so much in dentistry is so progressive and it's changing all the time. But I I think we've always said that. But I think in the last five, six years that has   Like us saying that before doesn't even make sense anymore. Like the progression we're seeing now is wild.   Pamela (02:26) It's it's crazy. you know, I was thinking about this, and there are so many systems that we have done for years that we're not perfecting, right? That we still could perfect and are in addition to any AI stuff we have. But the interesting thing is is that now something that has been in scarcity our entire human existence or now or soon will become like an abundant commodity, which is intelligence, right?   Tiffanie (02:53) Yeah. Yeah.   Pamela (02:55) So   I think that it's really wild to be thinking about that intelligence is a commodity and we can buy it.   Tiffanie (03:03) Yeah, I think that's amazing. That was a great perspective. And you are not wrong. I listen to a lot of   Pamela (03:07) Yeah.   Tiffanie (03:09) podcasts and I know you do too that speak to that same thing. And I think both of our households house many conversations around that same thing. I think we we share that.   Pamela (03:18) That is so true. It's so true.   Tiffanie (03:22) Yeah. So with that, Pam, I think that's a great start. What are you seeing? expand on that for me. Like what are you seeing as far as I love that like intelligence is is a   purchasable at this point. What are you seeing with your practices or just the research you're doing and the things you're hearing and and listening to within the dental world, narrow that down for us. What are you seeing from your perspective how that's changing dentistry?   Pamela (03:48) Yeah,   well I I think the the question is is how do we react to that reality, right? And a lot of practices are have not gotten into the AI and are now saying, okay, I want my insurance verification done, I want, you know, RCM done, the revenue cycle management done by AI, but it is a little daunting. Right? It is like I had one practice say   yo well we have this company that's doing our RCM and and I said do you are you like what are you doing with it and they said nothing they do it and I'm like dear goodness gracious like there are you have to manage it unfortunately I think we're at a real a space where we're not the Ironman like Jarvis runs everything   Tiffanie (04:43) Yeah.   Pamela (04:43) you know stage we're at the   Alexis and we have a lot of really smart AI tools. Most of them, I'm well, they're all sitting on top of separate systems and what we are contributing. I don't think we're pardon me quite to the point where it's an operating system as opposed to, you know, pieces. So I'm seeing practices now take those pieces, try to learn them, and then develop their skills even more in the stuff that they were doing.   So what I mean by that is how are we, how are they actually doing at clean claims, right? Are they   Tiffanie (05:23) Yeah.   Pamela (05:24) getting the clean the claims clean before they send them in? how are they doing on you know managing the online scheduling? Are they reacting to that? And is all the patient's insurance information accurate before it goes to the AI?   So that's that's what I'm seeing. That's a s a little bit of a struggle.   Tiffanie (05:47) Yeah. I think something you pointed out there was that a lot of people a lot of people seem to be jumping headfirst and just like handing the keys over rather than allowing it to be a tool that they use still with oversight. And I noticed recently, even just on my chat GPT that I use down at the bottom, it's like, Hey FYI, these may be inaccurate. Like this is not to be taken as truth. Yeah. And I'm like, well   Pamela (06:11) Yes, I j I saw that, yeah. So true.   Tiffanie (06:16) We need that reminder though, kind of like the McDonald's coffee cup that now has, you know, since nineteen ninety or whatever it was, says that the contents are hot. Like humanity needs those reminders 'cause I think we're so it's like a it's a catch to me too, 'cause I do think we're so quick to jump onto things and try them. But   Pamela (06:34) Mm-hmm.   Tiffanie (06:34) at the same time we're like second guessing and   thinking we can't and thinking they don't work, but we do latch on to certain things where we're just like, wait, that was expected. I expected to be able to drink my coffee as soon as you handed it to me. You know, that it wasn't gonna be scalding hot, that I could just just go. And same with the AI. I think there's so many aspects of it that we just expected all of the truth to be on the internet somewhere. We've been primed that the truth is on the internet and   we just expected it to be true that now chat is like, hey, wait a second, like, hey, I'm just like your buddy who did the research online, the same as your friend next door. Like this   Pamela (07:09) Right.   Tiffanie (07:13) could be wrong. And I think it's an interesting thought because to your point of view, handing over your cycle management, your your revenue and all of that data, handing that over to AI and expecting it to just be perfect from here on out with no mistakes is wild.   Right, but we're doing it. So many of us are doing it. Similarly to the online scheduling. I know we have a lot of practices and we have some doctors that have spoken for us at our events. we had one last September that our doctor focused on AI, and she pointed out the facts of needing to train their AI the same as they're training a human. Like you get a   Pamela (07:51) Yeah, yes. Yes.   Tiffanie (07:54) result and you're like, you got that result, you're fired, you're done, we give up.   You say, actually,   Let's tweak it to be what we want it to be. So we're saying yes and okay, cool. And let's do it this way. Let's move it this direction. with that statement, you also said insurance verifications, making sure they're accurate. And it made me think too, we've always said, you know, good information in is good information out, bad information in is bad information out. And I think   That's the same with any of it, with any of the AI tools or any of it, right? The it can only scour the internet for so much information and find so much truth. With the good information in, that goes as far as everything. So whatever it is that we're asking and training these systems and these tools to produce is what we're going to get. So we're not spending the time with the AI and we're not spending the time saying, This is the result that I want, this is how I want you to get there.   we're doing a disservice to ourselves just the same as so many people we were just talking about this. So many people are still misusing or underutilizing tools that we've had for gosh, at this point I always say 30 years, but at this point I think it's going on like 40 years, right? Like we've had these tools for   Pamela (09:12) Exactly, yeah.   Tiffanie (09:14) a long time. We're still   Pamela (09:16) Yeah.   Tiffanie (09:16) misusing them because I know both of us have walked into offices where they're like changing the prices in the treatment plan.   And they're doing all this math and there's a calculator. I still have offices that have the calculators that have the tape, and I'm like, where are you even where do you buy the tape anymore? Right. But they do, they have this running tab. And I'm like, what are you doing? And they say, Well, it's never right. We always have a balance. And I'm like, Okay, this is like a band-aid fix, right? So no matter what technology you have, there's so much tech that saves us so much time. And that's the point of this conversation is what kind of tech is out there that can   save our team   Pamela (09:52) Mm.   Tiffanie (09:53) time. And a lot of that time is for the administrative team, gives them the the chance to do other things, right? So automating things gets rid of busy work, allows them to do other things. But if we're not utilizing the tool correctly from the get-go, it's not saving the time because we're going back and fixing it anyway. So maybe we're saving time on we have an online scheduling app and it works. So our team maybe doesn't have to answer as many new patient calls.   But then that same person is over here calculating by hand a treatment plan estimate. It's like, cool, well, we just like took nonsensical   Pamela (10:28) Yeah.   Tiffanie (10:29) time and put it into a nonsensical time suck again. So, Pam, how   Pamela (10:33) Yeah. Yeah.   Tiffanie (10:35) are you helping the chain offices to really utilize the tools to actually save the time? And when they're not, so like that situation, how do we how do we get to the bottom of it? Because for me,   When I see somebody calculating treatment plan estimates because they always have a bill at the end, I'm like, cool, that's like a band-aid over this massive gash on your arm and it stopped the bleeding   Pamela (10:59) Mm-hmm.   Tiffanie (11:00) in that one spot, but it's not fixed. Like you still need stitches. How do we get to the bottom of it? And how do you help practices really figure out what truly is going to save them time and how they can get there?   Pamela (11:14) Yeah,   I think it goes back to basics. Before we layer on that AI piece of it, we have to have those basics in place. And you're right, there are a lot of practices and you know that are struggling with that. They're still doing things by hand. So, you know, have going back to the basics and having that correct verbiage, I think, is super important. to with the patient of knowing that.   There may be, it is an estimation, and there may be a difference when once your insurance pays. And you can offer to the patient, you know, if you would like to call, I don't like doing predeterminations, pre-D, I'm kind of against them. A lot of people still do them for larger treatment. I understand that. but for if you are to, you know, tell a patient, look, if if it's a credit.   we will get that credit right back to you within the month, right? have   Tiffanie (12:12) Mm-hmm.   Pamela (12:13) some sort of verbiage that gives you a little bit of out, but also be confident when you're prevent presenting those numbers if you've done the homework. So I think that's where it goes is back to the basics, making sure the basics are correct before you, you know, are giving that treatment plan to the patient. And then your verbiage is super important. And trusting it.   Tiffanie (12:36) Yeah, I totally agree.   And trusting it exactly. Being able to trust the system is huge. So making sure I think you're you're like spot on back to the basics, right? So making sure your verbiage is in line and making sure that the information that we're putting into the computer system is as accurate as possible. And you can use AI tools for that too, right? So we have   Pamela (12:55) Right. Right.   Tiffanie (12:56) AI tools this day and age that do insurance verifications and they upload it into the system.   They do all of the pieces. But then again, back to what we said earlier and how you said like this practice is like, we don't even look at it, right? Same thing. Like if you're if you're paying for an AI bot to go scour, get the information, put it into your system, and then you're turning around and you're like, well, it's always wrong, right? I I always have a balance or a credit. And so I calculate it just to double check, like, okay, maybe we need to look to see.   Further back, where is that miscalculation coming from? Because the insurance data in the system, the patient's data in the system, the right fee schedules, all of those pieces are feeding the tech and the intelligence, the information that it's spouting out to you. So it can only do so much. So if you've   Pamela (13:47) Right.   Tiffanie (13:48) got, you know, you didn't mark the you didn't you didn't tell the bot that you needed to mark that there was a downgrade. So you're you're having   crowns come back and there's two hundred dollar balance because it was downgraded, right? Well, stop hand calculating that and tell the bot to do it differently. Tell the system to do it differently. Whatever your system   Pamela (14:06) That's right. That's right.   Tiffanie (14:08) is, there's a little button somewhere that you you click it and it says downgrades, right? Account for downgrades, etc. So utilizing those tools from the ground zero, I think is just massive and it's something that's been severely underutilized for a really long time.   that needs to be right first. Because then if we go in and we layer these AI bots on top of that, that data is what they're working with. Just like Dentrix can only give you a treatment plan based on the information that you put in there. You put the fee schedule, you put the percentages, you put the treatment plan. You did all the buttons, you clicked and you put the treatment plan. It spouts out these numbers based on the information you put in it. The bot's going to do the same thing. So I think that's our soapbox bot.   Pamela (14:55) yeah.   Tiffanie (14:55) situation there,   like we go on forever. Go for it.   Pamela (14:59) Yeah, no, I I agree and a lot. a lot of practices are struggling with this and they're because they're getting this AI and saying, Hey, it's not worth it. Like I'm still having to call the insurance company, I'm still having to, you know, calculate by hand, right? And I think it it does go back, like we said, to the basics and really digging down on that. And I mean continue to use AI, but like you said.   it's so interesting. You have to teach it, right? And you may not be able to look to say, this is the exact to the penny downgrade amount, but once you have taught it, you do need to trust it. Yeah. Yeah.   Tiffanie (15:40) Yeah, I agree. I love   it. Okay, what kind of tools? I've I've got a few, you know, that I'm I've been seeing the online scheduling, I think, is finally making it headway. It's been a tool that we've had for a really long time, but we've   Pamela (15:55) Yes.   Tiffanie (15:55) all been very afraid of it for good reasons. That's fine. But what are some other tools that you're seeing them implement? So AI bots, like what are what are your practices using them for that people could start looking at?   Make sure their foundations are correct. Start looking into how could we automate some busy work to give my team back time? What are you seeing out there in in dentistry right now, Pam?   Pamela (16:17) Yeah.   definitely the RCM, the revenue cycle management. I think that AI does a really great job with that. But the thing I I spoke about earlier is I the and getting to the root of the problem, if you don't want to have to manage it more, then you have to make sure your claims are clean. And what does that mean? And that's going back to basics, truly, as well. Like, are we taking all the photos? Are we taking   you know, all the blood points when probing. Are we doing are we doing everything we can do to make sure that they have as much information as they have. So I think RCM is kind of the number one I'm seeing. insurance verification, where a lot of practices are moving there. I think there's still a little struggle with that because we don't get the patient information a as quickly. And you know, I think most of the most of them say put it in two days before.   Tiffanie (17:15) Yeah.   Pamela (17:16) Patient communication, so even filling the schedule, right? texting people to say on an ASAP list, you know, those kind of things are being utilized very well. schedule optimum schedule optimization as well. So I think there are programs out there that help you say fill that schedule and say, here's the patients that would work in this hole, right? So I think it's   We have to accept that AI is here, right? so I think very, very to your point is yes, training it, but also yes, we do have to learn it. And it it will be it's one of those things. We're kind of lifelong learners, people in dentistry, because we always have new things coming. And so we have to look at it like this. This is just a a piece to learn, and the more we can learn about it, the better.   that we are gonna get. We can't just be afraid of it. I say dig right in, figure that, you know, whatever you're using, figure it out. Call the company, ask questions, ask the right questions, you know, what what how do I get my insurance verification better? You know, and let them help you and tell you because they know everyone doesn't know. And if you just like one and done, I'm leaving it alone, you're probably not gonna have   as good of experience as you could have with it. Yeah. And so I think doctors   Tiffanie (18:43) Yeah. Yeah, I love those.   Pamela (18:45) need to be a little bit aware aware. It takes time to learn. It's not just plug   Tiffanie (18:50) Yeah.   Pamela (18:50) and play.   Tiffanie (18:51) Yeah. And to piggyback off that, it sounds like making sure we still have KPIs in place, there's still somebody overseeing results, that somebody's still verifying that that employee, right, is doing the job right is key because if we're if we do have an AI bot that's helping with revenue cycle management, and then we're not looking at AR numbers, we're not seeing, you know, our over ninety.   decrease or or is it increasing like we're not watching those KPI points. That's how it gets lost. Just the same as somebody with a great resume comes in and says, hey, I'm gonna clean up your AR for you. Pay me X amount of dollars and we stick them in a corner and never look at it. Right? It's the same thing. So making sure those KPIs are in place. I think there's a ton of AI style tools that have come out for front office administrative work, which makes sense. You know, that's that's where AI   is in the administrative world right now as the recording of this podcast at least but something that I see a lot of practices using too and I think you have a few that are using them the like Pearl and Overjet AI systems for that second opinion at least I know a lot of doctors are liking that second opinion which has helped it's not I I think of it as busy work now but that like co-diagnosing space and really just that confidence   in what I'm diagnosing seems to come across a lot more from the doctors and those tools have been super beneficial as well. So I think there's starting to be this massive shift in the AI tech kind of industry where there is going to be more coming out for the the back office as well. And I think Pam, a lot of insurances are actually using systems like Pearl and Overjet, those AI tools to read x-rays and process claims a lot faster too.   Which to your point then they gotta be super clean. You're okay.   Pamela (20:45) Well, yeah, and and sorry, I totally did not mean to interrupt you,   but that that brings up something that I've thought about and I've heard from practices, a lot of claims are being denied, right?   Tiffanie (20:58) Yeah.   Pamela (20:58) More. I think it's up like by twenty percent over the last few   Tiffanie (21:01) I agree.   Pamela (21:01) years. And that's probably because they are using AI to read the x rays, and   Tiffanie (21:09) Yeah.   Pamela (21:09) there is no way the human eye can be as good as   an the AI assistance, you know, the tech   Tiffanie (21:19) Yeah. Yeah.   Pamela (21:20) the the radiology it it it that is going to become an AI job. So just in general.   Tiffanie (21:25) For sure.   Pamela (21:26) And so reading reading X rays, they're they're proficient. They're they're extremely intelligent at it. And so we need to jump on that bandwagon to make sure that we are seeing everything too. But   yeah, that's   Tiffanie (21:40) Yeah, agreed.   Pamela (21:41) very, very true.   Tiffanie (21:42) Yeah. And the same as the other AI tools, they have their variances as well. And you train those   Pamela (21:47) Mm-hmm.   Tiffanie (21:47) tools too. And you train yourself to see like, okay, well, this variance of that is like that's that's pretty extreme. I'm not like my practice doesn't diagnose that way. Cool, that's a watch for you, right? But at least it's being pointed out and you can compare. You can look at okay, what did last time look like versus this time? Which is super cool because that's not something you can do.   with just our eyes of that kind of comparison.   Pamela (22:11) Yeah.   Tiffanie (22:12) So whether you're diagnosing off of it or using it as a tool to see progress and change, train it, train it and train yourself just the same as you're training your scheduling bots.   Pamela (22:22) I I agree a hundred percent. And it it does have to be managed, right? It it does have to we have to learn it and we have to manage and it i it's just not a one and done. Just yeah. So very sh very   Tiffanie (22:33) Yeah. Yeah. Well, I love it.   There's so much tech to be found. I think some key ones that we can kind of action item here to go explore at least. I love the online scheduling tools if you're not using them yet. I think they're worth it. they weren't always. They have turned a corner. They are worth it. and Pam, I think even the scheduling   bots that answer, you know, new patient calls, things like that are taking over and they're doing really phenomenally. And then I think I would push to make sure your insurance information is accurate. obviously, you know, Pearl or Overjet kind of tools, those are phenomenal too. But I think starting with those scheduling and those insurances, if you're not using those tools yet, I think it's worth looking into because I really do think that revenue cycle management, all of those pieces are   hugely beneficial at this point. So do your homework. Go ahead.   Pamela (23:30) I agree and I think I think   it yeah, do your homework and I think it's exciting what's happening in with the voice activation. I don't think it's quite   Tiffanie (23:38) Mm-hmm.   Pamela (23:39) there yet, but that is something I know dental offices are very hungry for. I know it's a little intimidating, but when it gets better, and I I think it's developed huge amount from when I was in the office because it d had   Tiffanie (23:53) Yeah.   Pamela (23:54) just started. and you know, I think   Offices are really looking forward to that and doctors are looking for their notes to help with their notes, right?   Tiffanie (24:05) Yeah.   Pamela (24:05) So I think those are the two big areas that we want to watch   Tiffanie (24:08) Yeah.   Pamela (24:09) and really keep abreast of what's going on and you know, keep automating and you can do it slow and it shouldn't be intimidating.   Tiffanie (24:18) Yeah, I completely agree. I think slow is fast these days. Everything's changing so much. It's worth it to do   Pamela (24:24) Yeah.   Tiffanie (24:25) your due diligence and make sure that you're using it correctly and to its full extent. So I love it. Thank you so much, Pam. This was a lot of fun. I know that the AI tech world is your jam. you do a lot of introspective work on it and just it's a big conversation topic for you. So thank you for   Being on here with me today and being willing to share your knowledge.   Pamela (24:49) Thank you, thank you. I love AI and I can't wait to buy a robot.   Tiffanie (24:54) Yeah, no right. That's what a our   we have an almost 13-year-old in the house and he's ready to buy one, ready to build them, ready to go. I love it. I love it. Of course.   Pamela (25:02) I know, it's it's very cool. Well thank you for the time, Tiffanie. It was great to talk about this.   Tiffanie (25:09) Thanks, fam. Awesome. Okay, listeners, share this with a buddy. share some information you might have. You might be trying something in your practice now. Drop us a five-star review below and call that out. People do read through those comments.   or if you're on our socials, put it in the comments section. You guys have some conversations about this. There's a lot to be learned here and there's so much to be shared. I know we had a doctor speaking on how she's using AI, but then we also just had a massive conversation in our doctor's only mastermind last Tuesday about AI tools, AI bots, kind of how different practices are using them. So it's a huge conversation. Get it rolling in there, get on board with some other doctors and share these tools with each other.   Hello@TheDentalATeam.com. If you need anything from us at all, we are always happy to share all of the knowledge that we have and we're always happy to help you in your practice on your journey towards an amazing rest of the year. Thanks so much guys and we'll catch you next time.  

In this episode of the Grow A Small Business Podcast host Troy Trewin interviews Brett Penager, co-founder of Chiro One Wellness Centers, shares his remarkable journey from four failed businesses and being forced out of a top practice management firm to building a chiropractic empire that grew from just two clinics and 12 team members to 164 offices across 13 states with over 1,000 employees. In this candid conversation, he reveals the highs and lows of rapid scaling, including a near-collapse that forced the closure of dozens of locations, the landmark $100M+ private equity deal in 2017, and hard-won lessons on culture, leadership, and accountability. Penager challenges the myth of work-life balance, stresses surrounding yourself with smarter people, and explains why complete personal responsibility is the true lid on any company's growth. He also discusses his book Larger Than Life and his new mission to support 5,000 entrepreneurs worldwide. Packed with practical wisdom for owners scaling past the 5–30 team stage, this episode delivers both inspiration and actionable insights. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? Brett Penager shares that the hardest thing in growing a small business is learning to set it up so you're no longer the source of everything, especially once you reach around 40–50 employees. He emphasizes putting capable people in place, staying out of their way even if they don't do the job exactly as well as you would, and accepting that acceptable results from others free you to focus on what you do best. What's your favorite business book that has helped you the most? Brett Penager shares that his favorite business books are The 21 Irrefutable Laws of Leadership, Good to Great, and The 7 Habits of Highly Effective People. If he had to choose just one, he says The 7 Habits of Highly Effective People has been the most powerful for him. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Brett Penager shares that he listens to a wide variety of podcasts and online learning resources rather than sticking to just one or two regularly. He values hearing many different voices and perspectives, so he recommends exploring broadly across platforms instead of limiting yourself to a single show or tool. What tool or resource would you recommend to grow a small business? Brett Penager recommends the Landmark Forum (from Landmark Education) as the most powerful tool for growing a small business. He describes it as transformational learning that accelerates personal growth, helping entrepreneurs become the kind of leaders who can successfully scale their companies by gaining decades of wisdom in a much shorter time. What advice would you give yourself on day one of starting out in business? Brett Penager shares that he would tell himself on day one: "It's all going to work out." He encourages embracing the beauty of the journey itself, because the real magic happens in the process—not just at the mountaintop—and that mindset helps shorten the learning curve when starting over. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest:   Balance is a myth — when you're out of balance, it simply means you're doing things that aren't lighting you up – Brett Penager If it's working, it's on me. If it's not, it's on me. At the end of the day, the leader is the lid – Brett Penager Every problem has a solution, and every solution brings with it a new problem you could never have foreseen – Brett Penager      

Activist Addie McKeon joins Gabe to talk about her frustrating experiences visiting politicians' offices and whether we can vote our way out of this.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Viele Pariser Modelagenturen haben im August ihre Offices verlassen, Booker und Agenten sind im Urlaub. Aber wo sind sie stattdessen? Und warum werden Models gerade jetzt plötzlich in Südfrankreich, Nizza oder Biarritz gescoutet? Paris macht Sommerpause – aber das Modelbusiness schläft sicherlich nicht.

00:00 Intro01:16 $60B Lost to Transshipment Scams Annually: WH Report 01:55 China Builds Transshipment Network to Evade Tariffs 02:56 White House Announces AI System to Detect Transshipment 03:48 Court Backs Trump's End to ‘De Minimis' Loophole 06:29 Microsoft Shuts 15 Offices, Joint Ventures in China 07:50 Ford to Move Some SUV Production Back to U.S. 08:24 On the Ground During Taiwan's Air Raid Drill 09:11 What Is Taiwan Preparing for in Air Raid Drill? 10:32 Xi Orders China Military: Be Ready for Taiwan by 2027 10:44 Putin Visits Disputed Kuril Islands; Japan Protests 13:14 Taiwan Thwarts AI Cyberattacks 13:58 U.S. Must Rebuild Hard Power to Counter China: Col. Newsham 14:16 Philippines Wakes Up to China's Political Warfare 18:50 “Don't Help Them”: A Reagan Strategy for Today

A piece today in the Irish Times by Killian Woods on Dublin's empty office spaces pointed to multinationals subletting vast amounts of unwanted space, while property firms forecast a shortage going forward, but why is this?Joining Shane to discuss is Killian Woods, Business Correspondent in the Irish Times and Robin Mandal, Architect, former President of the Royal Institute of Ireland and Chair of the Dublin Democratic Planning Alliance.

Apparently church growth now includes mergers and acquisitions.A large church in our area just spent several million dollars to acquire another church property and turn it into its newest campus. We're talking about what happened, what it means for the local church landscape, and why the whole thing feels just a little weird.Meanwhile, Safety Harbor suddenly has a LOT of empty space now that the preschool has moved out. And, as you might expect, everyone has an idea for what to do with it. Offices? Classrooms? Community space? New ministries? Pickleball courts? Okay, hopefully not pickleball courts. Andrew is learning that empty rooms don't stay hypothetical for very long when church people know they exist.Over at Lakeview, it was Move Up Sunday as kids and students moved into their new classes and ministries, officially signaling that summer is basically over.Both churches are now in full-on back-to-school mode. Calendars are filling, ministries are restarting, families are finding their routines again, and pastors everywhere are pretending they're ready for fall.It's mergers, acquisitions, empty buildings, moving kids, and figuring out what to do with the space God gives you, whether you paid several million dollars for it or just unexpectedly got the keys back.

The following article of the Entrepreneurs industry is: “Why Money Is an Echo of Value, Not the Business Goal” by Javier García Iza, CEO, IOS Offices.

Artificial intelligence is all around us these days … from internet searches to event flyers to customer service calls. But what effect is it having on people who use it and the way we interact with the world?

In Canada, women make up roughly two thirds of the public relations profession. They are the majority in the classrooms, the majority in the entry level roles, and the majority climbing through the middle ranks. And then somewhere around the senior level, the numbers flip. The leadership tables in PR firms and communications departments across the country look nothing like the profession they are supposed to represent. This is not a new observation. The data has been there for years.Here's what's new. Two researchers decided to stop describing the problem and start asking a harder question. Not how do we get more women to the table? But why does the table keep failing the women who get there. Because what the data also shows, and what too many PR women know personally, is that the exit is often quiet and deliberate. Not a firing. Not a failure. A decision. A moment where a woman who is absolutely capable of leading looks at what it costs and says this is not worth it. This episode is about what is driving that decision, and what it is going to take to change it.Listen For4:15 Why Do Women Hold Fewer Than 30% of Senior PR Leadership Roles?7:11 What Does It Mean to Rethink the Leadership Table?9:15 How Can PR Organizations Create Sustainable Leadership Careers?15:06 What Can Women and Men Do to Change PR Leadership?17:03 Why Won't Teaching Women to Play Golf Solve Workplace Exclusion? Guests: Amy ThurlowWebsite | LinkedInColleen Killingsworth LinkedIn Book Rethinking the Table on Amazon DougSubstack | Website | LinkedInWatch this episode on YouTube Are you a brand with a podcast that needs support? Book a meeting with Doug Downs to talk about it.Apply to be a guest on the podcastConnect with usLinkedIn | X | Instagram | You Tube | Facebook | Threads | Bluesky | PinterestSend us a note about this episode. We'll reply and thank you on a future episodeSupport the show

John Laurenson reports from La Défense in Paris on how Europe's biggest business district is turning vacant office space into housing. As hybrid working leaves more offices underused, cities are rethinking the future of these buildings. We compare developments in Paris with efforts in London and Washington DC and ask whether converting offices into homes could help tackle housing shortages and revive struggling business districts.Presenter/producer: John LaurensonYou can email the team: businessdaily@bbc.co.uk(Picture: People walking in La Défense business district in Paris. Credit: John Laurenson)

Pastor walks his children through Children's Catechism question 65—especially explaining Christ's anointing as our Prophet, Priest, and King. Q65. What are they? The offices of a prophet, of a priest, and of a king. The lesson explains the three anointed offices of Christ as Prophet, Priest, and King, derived from the meaning of the title 'Christ'. It contrasts Jesus's perfect fulfillment of these roles with the incomplete types found in Moses, Aaron, and David. The text highlights how Jesus serves as the ultimate Prophet revealing God's word, the eternal Priest offering a final atoning sacrifice, and the Forever King from David's line. These offices were inaugurated, in His earthly ministry, at His baptism when the Holy Spirit descended upon Him. The central message affirms that Jesus alone fully embodies these roles to redeem His people.

By Craig Scott - Today we are going to discuss and review from scripture the various aspects of the ministry. I think now is a good time to do this.... why?...SO THAT, you might seriously pray for God's blessing and guidance on who will take over the next generation of ministry. Knowing what is important to God in

This week, both churches found themselves in Exodus... just from different angles. Tim was back in the pulpit at Lakeview, preaching in the church's Exodus series for the first time in a while. Meanwhile, Andrew also found himself in Exodus as part of Safety Harbor's Kingdom Come series, proving that sometimes the lectionary and sermon calendars accidentally become best friends.It was Baptism Sunday at Lakeview, one of the best kinds of Sundays, as the church celebrated new life in Christ and watched people publicly declare their faith.Over at Safety Harbor, a new chapter is beginning as the preschool prepares to move out. That leaves a lot of empty space and a lot of questions. How should the church use it? More classrooms? Ministry space? Offices? A pastor-sized coffee shop? We talk through the opportunities and challenges that come with suddenly having room to dream.We also spend some time discussing the practical side of communion. How often should churches celebrate it? What details matter? What traditions are worth preserving, and where is there room for flexibility?And with summer quickly winding down, we're looking ahead to another school year and another busy ministry season. Fall is almost here, and pastors everywhere know what that means. The calendar is about to fill up fast.It's another week of preaching, planning, baptizing, and trying to make the most of the spaces and seasons God has entrusted to us.

Christophe Folla ran one of Quebec's biggest brokerages. A grudge fuelled a seven-year campaign of revenge which included arson. Marjorie Nicolaou reads The Real Estate Mogul Who Burned Down His Rival's Offices by Caitlin Walsh Miller. About AMIAMI is a not-for-profit media company that entertains, informs and empowers Canadians who are blind or partially sighted. Operating three broadcast services, AMI-tv and AMI-audio in English and AMI-télé in French, AMI's vision is to establish and support a voice for Canadians with disabilities, representing their interests, concerns and values through inclusion, representation, accessible media, reflection, representation and portrayal.Find more great AMI Original Content on AMI+Learn more at AMI.caConnect with Accessible Media Inc. online:X /Twitter @AccessibleMediaInstagram @AccessibleMediaInc / @AMI-audioFacebook at @AccessibleMediaIncTikTok @AccessibleMediaIncEmail feedback@ami.ca Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode, Lori Hall, Vice President of Clinical Operations at Heartland Dental, discusses the ongoing hygiene staffing shortage, its impact on patient care and practice operations, and how flexible workforce solutions and proactive planning are helping dental offices meet evolving staffing needs.This episode is sponsored by Heartland Dental.

New Footage Of Ryan Clark & Cam Newton Inside ESPN Offices After Their Firing Goes Viral

On July 28, 2011 Asheville, NC fire department was called for a fire at a 6 story local medical practice building, this building had been the subject of dozens of false alarms in the previous 30days..During the firefight on the top floor, a captain died in the line of duty and nine other firefighters were injured. Please join Doug, Denys and I to learn more about this tragic fire and how to potentially prevent this occurrence in your community.

972 armed guards descend on post offices before midtermsICE force-feeds a hunger strikerMcConnell vanishesBig Gas knew.Putin gags dissent70,000 languages diedSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Hunter is joined once again by Jennifer Jennison and joining us for the first time is Sammy Provencio. After spending more than 30 years in custody, Sammy has joined the Stanislaus County Public Defender Office to help run their newest community-centred initiative, the Hub. Jennifer and Sammy join the show to share what the Hub is, what it does, and to share the power of having formerly incarcerated people work in a Public Defender Office.   Guest: Jennifer Jennison, Chief Public Defender, Stanislaus County, California Sammy Provencio, Client Support Specialist, Group Facilitator, Stanislaus County, California   Resource: Learn More Here https://www.stancounty.com/publicdefender/ https://www.instagram.com/p/DVhDRWsEoYD/ https://www.facebook.com/thehubcenterforchange/   Contact Hunter Parnell:      Publicdefenseless@gmail.com  Instagram: @PublicDefenselessPodcast Twitter: @PDefenselessPod www.publicdefenseless.com  Subscribe to the Patreon: www.patreon.com/PublicDefenselessPodcast  Donate on PayPal:  https://www.paypal.com/donate/?hosted_button_id=5KW7WMJWEXTAJ Donate on Stripe: https://donate.stripe.com/7sI01tb2v3dwaM8cMN   Trying to find a specific part of an episode? Use this link to search transcripts of every episode of the show! https://app.reduct.video/o/eca54fbf9f/p/d543070e6a/share/c34e85194394723d4131/home   **** ALL OPINONS SHARED BY HOST HUNTER PARNELL DO NOT REFLECT THE THOUGHTS OR OPINIONS OF THE AURORA MUNICIPAL PUBLIC DEFENDER****  

Enjoy this unlocked bonus episode from our Patreon! The Funemployed campaign comes to a close and Klax returns to play Ron Bingo.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettKlax, aka Ron Bingo: TJ JagodowskiDorian Deville, aka Mr. Ropely: Zach ThompsonCrotch Kebab Advertiser: Dan TelferProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Ryan DiGiorgiTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What do you do when the world stops behaving the way it used to?In this episode of Entrepreneurial Thinkers, I sit down with my friend Álvaro López from Mexico City, Regional Head of Sales for Latin America at WeWork and founder of HausLoop. Together, we explore what it really means to lead through uncertainty. From helping build and rebuild WeWork across Latin America during one of the most extraordinary chapters in modern business history to launching his own technology startup, Álvaro shares how his thinking has evolved from chasing growth to embracing adaptability.But what surprised me most wasn't our conversation about offices or real estate—it was our conversation about leadership. We discuss why the best salespeople spend more time listening than talking, why influence has replaced persuasion, why flexibility has become one of the world's most valuable business assets, and why the leaders who will thrive over the next decade won't be the ones who can predict the future—they'll be the ones who can continually adapt to it.Whether you're building a startup, leading a global organization, or simply trying to navigate an increasingly unpredictable world, this conversation offers a thoughtful reminder that entrepreneurial thinking isn't about having all the answers. It's about developing the mindset to keep learning long after everyone else thinks they've found them.Feel free to follow and engage with Alvaro here:LinkedIn: https://www.linkedin.com/in/alvaro-villar-/?originalSubdomain=mxX: https://x.com/AlvaroVillarL/Website: https://www.wework.com/es-LAWe're so grateful to you, our growing audience of entrepreneurs, investors and community leaders interested in the human stories of the Entrepreneurial Thinkers behind entrepreneurial economies worldwide.As always we hope you enjoy each episode and Like, Follow, Subscribe or share with your friends. You can find our shows here, and our new Video Podcast, at “Entrepreneurial Thinkers” channel on YouTube. Plug in, relax and enjoy inspiring, educational and empowering conversations between Rob and our guests.¡Cheers y gracias!,Entrepreneurial Thinkers Team.

Is there really such a thing as East Boca and West Boca? According to Boca Raton real estate broker Matthew Maschler, not exactly.In this episode of the Real Estate Finder Podcast, Matthew tackles one of his biggest Boca Raton real estate pet peeves: the idea that East Boca and West Boca are two completely different places. He explores where these labels came from, how Boca Raton's growth shaped local perceptions, and why ZIP codes, city limits, country clubs, and even mailing addresses have created confusion over the years.Matthew also shares the fascinating history behind Boca West Country Club, explains why many communities with Boca Raton addresses aren't actually inside the city limits, and discusses how buyers often let perception influence major real estate decisions.Whether you're relocating, buying your first home, or simply curious about Boca Raton's neighborhoods, this episode offers valuable local insight into what really matters when choosing where to live.If you're buying or selling a home in Boca Raton—or you're a real estate agent looking to join a growing team—Matthew and Signature Real Estate Companies are ready to help.In this episode: Why "East Boca" and "West Boca" aren't official places  The history behind Boca West and Boca Raton's expansion  City limits vs. Boca Raton mailing addresses  Common misconceptions that influence homebuyers  What actually matters when choosing the right Boca Raton neighborhood Subscribe to the Real Estate Finder Podcast for expert insights on Boca Raton, South Florida real estate, and practical advice from local broker Matthew Maschler!Send us an email or ask to join us on The Real Estate Finder Podcast!www.RealEstateFinder.comShop podcast T-shirts: prowrestlingtees.com/matthewmaniaCheck out some of the best vendors and service providers in Florida: RealEstateFinder.com/PreferredVendorsSubscribe to our newsletter or see past issues at: RealEstateFinder.com/NewsletterBrought to you by: Matthew H. Maschler - Real Estate Broker - Signature Real Estate Finder, LLCwww.RealEstateFinder.comAsk about joining the Signature team! Learn more about the Signature Real Estate Companies and why you should join South Florida's real estate industry leaders, Ranked #1 in Boca Raton, #25 in Florida and #336 in the Nation.  Offices in Boca Raton, Delray Beach, Coral Springs / Parkland, Ft Lauderdale, Miami, Naples, Palm Beach, Orlando and throughout Florida.SignatureRecruiter.comAnd be sure to check out BocaRatonWrestling.comLearn how to support our efforts to provide housing in Haitifrank-mckinney.com/caring-house-projectHelp Israel Now! All support goes Straight to Israel's Soldierswww.yasharlachayal.org

AP correspondent Julie Walker reports Arizona Republicans pick nominees today for governor and other top offices.

Enjoy this unlocked bonus episode from our Patreon! Dripfang joins the game as the campaign turns towards starting a band.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettDripfang, aka Dr. Daniel Pyledriver: Kevin ScirettaDorian Deville, aka Mr. Ropely: Zach ThompsonProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Garrett SchultzTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Christopher Nolan's The Odyssey earned about €230 million over the weekend. Our reporters Alex Redmond and Cathal Dowd attended one of the first screenings of the film at Cineworld in Parnell St, Dublin.

Join Dick Morris and Doug Dipierro as they discuss the future of US elected offices and more on WABC.

In this message , Pastor Mike continues his discussion about the gifts of the Spirit. He also explains the importance and the function of the five-fold ministry offices.

Episode #171 (12 min listen)Today's episode is a PSA as we head into the midterm elections. I am grateful to Anita Fowlkes, Administrator of the Dyer County Election Commission, for informing us of some key points1:48 Early Voting starts this Friday, July 17, and runs till August 1, 2026. To vote early, you need to take your photo ID and go to your local election commission.In Dyersburg, that is at 113 W Market Street. Offices are open Monday through Friday 8:30 to 4:30.For working families, the election office is also open for three Saturdays, July 18, July 25, and August 1 from 9- 12 PM.If you live in a county other than Dyer County, please go to GoVoteTN.gov to confirm your voter registration and location. 4:08 The redrawn Congressional Maps (May 2026) change Dyer County from the 8th to the 5th Congressional District. See attached graphic for new Congressional Map and  lists of candidates for the U.S. House of Representatives for the primaries.4:27 For those who don't live in Dyer County, go to: GoVoteTN.gov to find out your Congressional District. 06:29 What is needed and what forms of ID are accepted to vote. Please note Student ID's are not accepted. 7:55 If you are already registered to vote and you change your address on the day you vote. 9:09 If you vote on election day, August 6th:Go to GoVoteTN.gov to determine your  precinct.10:00 During the primaries, you will be asked:1) Do you want the Democrat or Republican Ballot because you are electing your nominees who will represent each party in the November elections. 2) You will also receive a general ballot for electing your local school board members, commissioners, etc10:45 When do we get the results?12:00 If you have any queries, please contact the Dyer County Election Commission at 731-286-4268

Enjoy this unlocked bonus episode from our Patreon! The magical Blue Tigers play a special offshoot game Office Managed by Chunt. Recorded live at the Bootleg Theater in LA.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Dr. Egon Spengler: Arnie NiekampChunt, aka Office Manager: Adal RifaiUsidore, aka John Bastion: Matt YoungAzure, aka Bex Newapp: Zach ReinoCerulean, aka Winsom Winthrope: Jessica McKennaProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Garrett SchultzTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

When you go to a comedy club, you know what you’re there for. But what happens when comedy shows up somewhere else? Meredith Dietz describes doing stand-up in a New York City office where employees were told not to laugh, and on a Staten Island Ferry where no one could escape the ride. Years after his own incarceration, Ali Siddiq returns to jail to speak with people inside. And Pauline Schantzer, aka Polly Wolly, brings suggestive parody songs, dance moves, and deeply silly comedy into nursing homes. Suggested episodes: Why the world needs comedians with disabilities The meteoric rise of comedian Zarna Garg Actors Mary Elizabeth Kelly and Dean Edwards on the art of impressions Why the warm-up comic is the most underrated job in show biz D’yan Forest is a 91-year-old Guinness World Record holder for oldest female comedian GUESTS: Pauline Schantzer, aka Polly Wolly: Comedian and performer who brings musical comedy into nursing homes and senior-care spaces Meredith Dietz: Writer and stand-up comedian who has performed in comedy clubs, offices, and on the Staten Island Ferry Ali Siddiq: Comedian, writer, and actor whose work often draws from his own experience of incarceration. He filmed It’s Bigger Than These Bars inside Bell County Jail in 2017, and his 2026 special From Inside is a serious conversation recorded inside a detention center Support the show: https://www.wnpr.org/donateSee omnystudio.com/listener for privacy information.

More than 1,200 former Department of Justice employees, organized by the alumni group Justice Connection, urged the Senate Judiciary Committee to reject Todd Blanche's nomination for Attorney General. They cited his degradation of the apolitical career workforce and promotion of a "culture of fear" ahead of his July 15–16 confirmation hearings.Signatories of the letter span 14 presidential administrations, both Democratic and Republican, and include dozens of former U.S. attorneys, component heads, and other senior leaders. They represent staff from 77 U.S. Attorney's Offices across the country, including many who worked in Blanche's former office in the Southern District of New York.The former officials accuse Blanche—who previously served as Deputy Attorney General and represented Donald Trump in three of his criminal cases—of exhibiting fealty to the President rather than the Constitution. They highlighted concerns over an exodus of roughly 16,000 DOJ employees and accused leadership of political retaliation.Find glenn on Substack: glennkirschner.substack.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

More than 1,200 former Department of Justice employees, organized by the alumni group Justice Connection, urged the Senate Judiciary Committee to reject Todd Blanche's nomination for Attorney General. They cited his degradation of the apolitical career workforce and promotion of a "culture of fear" ahead of his July 15–16 confirmation hearings.Signatories of the letter span 14 presidential administrations, both Democratic and Republican, and include dozens of former U.S. attorneys, component heads, and other senior leaders. They represent staff from 77 U.S. Attorney's Offices across the country, including many who worked in Blanche's former office in the Southern District of New York.The former officials accuse Blanche—who previously served as Deputy Attorney General and represented Donald Trump in three of his criminal cases—of exhibiting fealty to the President rather than the Constitution. They highlighted concerns over an exodus of roughly 16,000 DOJ employees and accused leadership of political retaliation.Find glenn on Substack: glennkirschner.substack.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The One Big Beautiful Bill (OBBB) higher education provisions are effective July 1, and financial aid offices are on the front lines of putting them into practice. Melanie Storey, president and CEO of the National Association of Student Financial Aid Administrators, joins hosts Mushtaq Gunja and Jon Fansmith to talk about the implementation challenges, from new program-level accountability requirements to the practical questions about student aid that campuses are working through. Here are some of the links and references from this week's show: "Uniform Guidance" Grantmaking Rule Regulation for Federal Financial Assistance​ Federal Register | May 28, 2026​​ https://www.federalregister.gov/documents/2026/05/29/2026-10817/regulation-for-federal-financial-assistance Summary: Office of M​anagement and Budget Government-Wide Regulations for Federal Financial Assistance ACE | June 16, 2026 https://www.acenet.edu/Documents/Summary-OMB-Federal-Financial-Assistance-Regs-060226.pdf Sen. Collins Asks OMB to Withdraw Parts of Grant Rule, Extend Comment Period​ U.S. Senate Committee on Appropriations | July 6, 2026 https://www.appropriations.senate.gov/news/majority/sen-collins-asks-omb-to-withdraw-parts-of-grant-rule-extend-comment-period Comments Flood OMB Proposal to Cement Political Control of Grants Inside Higher Ed | July 7, 2026 https://www.insidehighered.com/news/government/science-research-policy/2026/07/07/comments-flood-omb-proposal-political-control "Professional" Degree & Graduate Loan Limits Rule Nursing Gains 'Professional' Label for Student Loans After Judge's Ruling, But Theology Now Dropped The Associated Press | June 29, 2026 https://apnews.com/article/nursing-student-loans-professional-caps-theology-061ef7c1a98688e5338ff5128821a7b9 Professional Degree Definition Remains Contested as Student Loan Changes Take Effect July 1 ACE | June 29, 2026 https://www.acenet.edu/News-Room/Pages/New-ED-Rules-in-Effect-July-1.aspx Accountability Rule (Earnings Test) U.S. Department of Education Issues Final Rule to Hold All Colleges and Universities Accountable for Low-Earning Programs  Department of Education | June 29, 2026 https://www.ed.gov/about/news/press-release/us-department-of-education-issues-final-rule-hold-all-colleges-and-universities-accountable-low-earning-programs Financial Aid Shift to Hit Low-Wage Fields Like Religion, Cosmetology and Arts The Washington Post | June 30, 2026 https://www.washingtonpost.com/education/2026/06/30/bible-beauty-performing-arts-schools-face-cuts-financial-aid/ Comments on Education Department's Proposed Rule on Accountability ACE | May 20, 2026 https://www.acenet.edu/Documents/Comments-AHEAD-Accountability-NPRM-052026.pdf OBBB Student Loan Changes July 1 Brings Big Student Loan Changes. Here's What You Need to Know NPR | June 30, 2026 https://www.npr.org/2026/06/10/nx-s1-5835633/student-loans-guide-education-changes-repayment-plan Comments on the Education Department's Implementation of OBBB Financial Aid Provisions​ ACE | March 2, 2026 Public Service Loan Forgiveness https://www.acenet.edu/Documents/Comments-ED-RISE-030226.pdf Judges Strike Down Trump's Restrictions on Loan Forgiveness for Public Servants The Washington Post | June 30, 2026 https://www.washingtonpost.com/education/2026/06/30/court-strikes-down-trumps-limits-loan-forgiveness-public-servants/ Dear Colleague Letter on Housing Dear Colleague Letter​​ HUD | June 23, 2026 https://www.documentcloud.org/documents/28317431-06232026-as-trainors-dcl-on-racially-segregated-school-housing87/ Dear Colleague Letter Asks Colleges to End Affinity Housing​ Inside Higher Ed | June 26, 2026 Supreme Court Ruling on Transgender Athletes https://www.insidehighered.com/news/government/2026/06/26/dear-colleague-letter-asks-colleges-end-affinity-housing Supreme Court Decision on Transgender Athletes Supreme Court Allows States to Bar Transgender Athletes From Girls' Sports The New York Times | June 30, 2026n https://www.nytimes.com/2026/06/30/us/politics/supreme-court-transgender-athletes.html

Enjoy this unlocked bonus episode from our Patreon! The vampires Chip and Bippy stop by to play squatters living next door. Sure hope you like Star Wars!You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettChip, aka Mark McGrath: Jeff MurdochBippy, aka Angelique: Jo ScottDorian Deville, aka Mr. Ropely: Zach ThompsonProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Tim JoyceTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  In the latest episode of the IPA Payments Pod, Ben Jackson talks with Tal Clark, the CEO of Instant Financial, about its recent survey of restaurant workers and their financial health.   The company surveyed all levels of restaurant staff – servers, cooks, and managers – and heard their stories about how they manage their financial lives, and the sacrifices they make to make ends meet.    You can download the full study here: 2026 State of the Industry – Restaurants | Instant Financial  This podcast was recorded on June 24, 2026. Things may have changed by the time you hear it.   Listeners can learn more about the evolving world of payments and the regulations that govern it at the IPA's IPA Payments Policy Briefing being held at the Bancorp's Offices in Sioux Falls, South Dakota on July 9.  Listeners who are responsible for regulatory compliance can build their skills and earn CLEs at the IPA's Compliance Boot Camp being held at Discover's Headquarters outside of Chicago on September 10th.   

At 24, Nate Berkus launched an interior design firm with no business plan and a whole lot of nerve. Thirty years later? Offices in three cities, 50 employees, and a spot among the most recognizable names in design. The celebrity designer joins host Gene Marks on Paychex THRIVE to get real about hiring, handling difficult clients, and why admitting what you're bad at is where real business growth starts. Plus, the advice from his father that changed everything. Simplify your business operations. Learn how Paychex can handle your HR and payroll so you can focus on what counts: https://bit.ly/3VtM6bs Have a topic idea? Share it at https://payx.me/thrivetopics Topics include: 00:00 – Episode preview and guest introduction 01:21 – Nate's path into design 05:27 – Running a 50-person firm across three cities 09:42 – Which projects Nate still gets personally involved in 11:57 – Why his firm still grounds him after fame 16:10 – Dealing with difficult clients and when to say no 19:33 – Handling problems: accountability and ownership 23:05 – Nate's hiring wake-up call 25:01 – How Nate keeps great employees  28:10 – Starting a business at 24 32:41 – Walking through doors & staying in the room 36:27 – Wrap up and thank you #BusinessPodcast #Entrepreneurship #SmallBusiness #iHeartRadio #ApplePodcastTips #SpotifyPodcasts DISCLAIMER: The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.

Enjoy this unlocked bonus episode from our Patreon! Momo the mouse with human strength joins the game as the players accept a mysterious delivery job.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Use code OFFICE to save 70% on your first month of support. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettMomo the Mouse, aka Mariska Hargitay: Erin KeifDorian Deville, aka Mr. Ropely: Zach ThompsonProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Chris RathjenTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

New Mexico's Epstein Truth Commission has expanded its investigation well beyond Zorro Ranch by subpoenaing federal prosecutors' offices in South Carolina, southern Florida, Michigan's eastern and western districts, and the U.S. Virgin Islands. The commission is looking for records showing whether those offices investigated Jeffrey Epstein, had information about his alleged crimes, and then declined to prosecute him. That matters because it pushes the inquiry past the familiar Florida non-prosecution deal with Alexander Acosta and into a broader question: how many offices, agencies, and officials had pieces of the Epstein puzzle and chose not to act?The South Carolina angle is part of that wider dragnet, not a standalone accusation that prosecutors there committed wrongdoing. According to Reuters, the new round of subpoenas brought the commission's total to roughly 23, targeting law enforcement agencies, financial institutions, and other entities as New Mexico tries to identify people in power who may have known about Epstein's abuse and looked away. The New Mexico DOJ is also running an active criminal investigation into Epstein-related activity in the state, including Zorro Ranch, and is asking the public for credible tips. For survivors, including Rachel Benavidez, the subpoenas represent another attempt to pierce the institutional silence that protected Epstein for years.to contact me:bobbycapucci@protonmail.comsource:New Mexico targets Jeffrey Epstein investigations in SCBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-epstein-chronicles--5003294/support.

Re-releasing a Dental A-Team favorite… Ladies and gents, he's back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there's no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam shares his outline for setting up the ideal quarterly calibration meeting: Start with the why (review practice's mission, vision, and values) Align over treatment, planning, and diagnosis Review what makes your practice stand out To keep things exciting each quarter, Kiera and Dr. Moghadam also chat about ways to shake up the meeting. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera Dent (00:00) Hello, Dental A Team listeners. This is Kiera. And today we are bringing you something so special. I am so excited because this is one of our most popular episodes from the archives. Whether you're hearing this for the first time or catching it again, I am so excited because it's jam packed with a ton of takeaways that you can start using right now in your practice. We have released thousands, literally thousands of episodes. And I wanted to start bringing a few of these amazing episodes back for you. So I hope you enjoy. And as always, thanks for listening and I'll catch you next time.   on the Dental A Team podcast.   speaker-0 (00:32) and you guys, I am so jazzed to welcome back one of my favorite doctors, an office that we coach, and he just thinks outside the box.   This man is brilliant. He's grown a ton. I'm so proud of him. We've worked with him for quite a while. So welcome back to the show, Dr. Dave Moghadam. How are you?   speaker-1 (00:47) I'm doing wonderful Kiera. Thanks for having me. Super excited to be there.   speaker-0 (00:50) my gosh, absolutely. Well, when we were doing our last podcast, you were somebody that I just admire. One, you're a doctor. So you give a different perspective than I do. Two, you're brilliant. And three, you've got lots of cool topics that I'm excited to share. So I am Jazz. When we were on our last podcast, you came up with a few more. Today you just came up with another one. Guys, I will tease that one out. It's not today's podcast, but we will do it again. It's gonna be I T F U. So I hope you guys are excited for that.   I'm excited.   speaker-1 (01:17) That's the the closest I think I can get you to swearing.   speaker-0 (01:20) It   is the closest. but today we're gonna kind of dive into team quarterly calibration, which Dave, I will say, is probably one of my top doctors that thinks in systems, but not just thinks, actually executes. And you see massive growth and evolvement of your team. You were one of the offices who literally called me during COVID and said, Kiera, I'm gonna train my hygienist. What do you have on hygiene training? And I was like, Who are you? Fantastic. We have our hygiene training course. Like, here you go.   Try it out. We're beta testing right now anyway. But kind of let's take it away, Dave, on this team quarterly calibration because it's so needed. And I love that you've actually created a system around it that you've proven to be effective in your practices.   speaker-1 (01:59) Yeah, for sure. So I actually I I got the idea from another office that you work with that's in up upstate New York. Wonderful, amazing doctor. Really, I mean, really, really just drives home that aspect of really just thinking outside the box, having a crazy drive and really just executing. Really has a wonderful team in place there. Let's be real.   speaker-0 (02:20) He's   far away. Dave, you know he's far away. And I'm gonna say this like out loud because I know exactly who you're talking about. And I actually mentioned this to another doctor I was talking to today, and I said, let's be real. He's far away, and I visit him four times a year. Like we're talking opposite coast from me. And I said, and I truthfully do it because this man I think is such a brilliant leader, and I selfishly go to coach them to learn from him. So agreed, like just massive kudos want to bring this on. And you were mentioning he had a word document.   He's just brilliant and I'm so jazzed that you took some things that he did and spun it to your own. And I wanna point out, everybody listening, take what Dave's gonna share. He took it from somebody else. I don't think there's anything wrong in taking items, mimicking them, mirroring them, and recreating them for your practice. So please, please, please, like do exactly what Dave did. Take it and shout out to that office in New York. Thanks for paving the way for so many great ideas.   speaker-1 (03:14) Yeah, I mean, absolutely. I think that's the best thing. I think when we all go ahead and, you know, take take ideas and expand on them and share them back and forth, you know, things really kind of get going. I'm always happy to, you know, help help out others in in the same way. But at the end of the day, I've tried to explain to people that I've shared, you know, a lot of my systems, my processes, my my things with is just because it's it good for me doesn't mean that it's gonna be good for you. You have to do the work, not because I want you to not, you know.   reap the the rewards of this, but because it it has to fit for your office and it has there needs to be some some ownership, some authorship from from your team and how things work as well. So I mean taking the concepts and expanding on them and making your own is gonna be the key in, you know, anything that we're gonna talk about today or just in in general, really.   speaker-0 (04:00) Totally agree. And Dave, you just drove home a really, really good point because I don't think that there actually is a plug and play. I don't think you go to the store, buy a system, come back to your practice and say, Okay, let's put it in, put the batteries in, read the instructions. I genuinely think, like you said, it's a concept, it's an idea that then needs to be transformed into your own practice. And I think so many offices get frustrated that they don't see momentum because they literally try to say, like, well, this is what Dave did. So take it, move it into my practice and hope that it goes on autopilot.   But they don't realize the countless hours you put in to making this work for your practice. So I love, love, love. And I hope all you guys heard that because I'll give you guys systems all day long on this podcast. It's what we do. We come to your practices and do it. Bottom line is there's a reason we don't have an A to Z cookbook as a consulting company. I don't believe it works. I believe you have to customize it to your practice to get momentum.   speaker-1 (04:49) You   can have an you can have an outline because even even even with making this, I mean, spoiler alert, like I made this, but then you know, six months later, a year later, like, you know what? Like, we should probably do this like this. It's a never ending, it's a never ending thing. It's just the way that things go. And I don't mean that in a bad way. I mean it's it's one of those things as you you grow and you learn. And the other thing that we'll get to is as as your team becomes more comfortable and they start to go ahead and give   their input about things, that's when it really kind of, you know, starts to hit its straw.   speaker-0 (05:20) Right, right. I agree. So we've teased it up enough, guys. So we've got this awesome team quarterly calibration. So Dave, kinda take it away again, and like you said, this is this is as of today, but I promise you, give Dave six months to a year and it will look it will look different. It will be fine tuned again. so I'm excited. Take us away.   speaker-1 (05:40) Yeah, so I I think the first thing is like ever every office, you know, in starting to create, you know, why you're there, what you're doing, all that stuff. In in one way or another, you sit down and you and you figure out your mission, your vision, your core values, like all these key concepts in, you know, any business. And that was something that we did really early on, as I was actually five, five years ago, probably right about now when this podcast is gonna air. first thing I did is I sat down and we kind of all talked together about what   What are we going to do? Why are we going to do it? You know, why are we here? So kind of reviewing those key concepts. And we we kind of cycle through, you know, reviewing those things on a weekly basis, but it's a good time to kind of highlight that in the beginning. of like, well, why are we here? What are we actually trying to do? Why are we going to make the decisions that we make on a daily basis? So that's the first thing. The other thing is like, well, what are the practice philosophies? Like, how are we going to treat and plan? Why are we doing things in that way? You know, this kind of stems off of that. And then   you know, we move towards, you know, in discussing things with patients, what's the way we're going to do that? You know, so the key concepts I always kind of bring out is, you know, what do we see? You know, what's going to happen if it's if it's not treated? What are the best options that, you know, you we can give somebody? And, you know, why is that better than other options? You know, so these are always the key points that I I want in the back of, you know, our team's mind when we we're talking about situations and things that we see.   And then other than that, I mean, I think it's two other big, big topics here. You know, what conditions, you know, are we going to encounter? And you know, how are we going to discuss those things and what is treatment planning generally like? And then what makes our office special? You know, really highlighting those things, like talking about these concepts. So this is, even though it was only a few minutes that I just went through that, if we're going to really go through everything in detail here, I mean that's a it's it's a couple hours. and   I mean, the point I'll I'll I'll get to here is, you know, maybe the first, second, third time, great, but at the end of the day, sometimes it becomes a lot. So you have to kinda eventually figure out ways, well, how are we going to mix things up? Because if you're lucky enough to continue to have the same team there for a long time, you're all gonna be sitting there twiddling your thumbs, being like, Okay, like I get it, but you know what's going on.   speaker-0 (07:46) Yeah, no, you're exactly right. And I think that that's why a lot of people love us because we'll bring in and shake things up and add some excitement. Cause you're right, it can get monotonous and tedious. But that doesn't mean because it becomes monotonous and tedious that we shouldn't continue to do it. Just change how we're doing it, look for ways to innovate it, and make it even better. So if I broke that down, Dave, it sounds like we start with kind of the why. Why are we doing this? What are our core values? Let's assess that, make sure those are aligned because that's gonna be the   the launch pad, if you will, to the next level. Then it sounds like it was treatment, planning, how we're diagnosing things, making sure that's all aligned. And then the third piece would be on what makes us special, what makes us different, what's our wow factor, if you will. And those are kind of the three points. And please feel free to add in any gaps that I left out because I don't know your outline. So I'm I'm learning right along with the listeners, right?   speaker-1 (08:35) Yeah.   So I mean that that's the basics of it. The one thing that's kind of like a little bit misleading is like with the treatment plan and stuff like that. Like what I've done is kind of gone and I've gone off of that that doctor's kind of like general template and added more is like condition by condition. You know, so maybe like 10, 15, you know, things that you wanna list out. And you don't have to you're never gonna hit everything. You know, so you want to kind of get, you know, 80% of what we're you know, what are gonna encounter on a daily basis?   And I think the way to really think about this is the the concept that you guys really drive home very well is what would doctor do? Yep. That's kind of like this is like that on steroids. The problem is when you do that like this much, at a certain point it becomes kind of like hiring. So I think it's nice. We now we kind of quickly will go through some of this as a review, but I think a way that we could probably improve more is if let's say, you know, once a month or so I kind of just did a smattering of, you know, some examples like that to kind of just really freshen things up.   And a lot of times, you know, some of these things are like, yeah, these are the cool things that we're doing. But a lot of the pictures, a lot of the things that I share in this section is kind of like, hey, we thought it was going be like this, but guess what? It's like a bomb went off. Because I think it's very hard for somebody who's not, you know, in the the trenches in a sense, with a lot of these situations to really understand the extent which is actually helpful. Cause rather than, you know, let's say in in the the hygiene room, like   You know, when we're treatment planning, telling the patient, no problem, it's not going to be a big deal. We kind of say, you know, this is what it looks like in certain situations. We've seen things become like this, just you know, you know, so setting up that kind of worst case scenario, and that's like one of our and when we talk about like the philosophies that we talked about in the beginning, it's underpromise and over-delivered. Right. You know, we always want to talk about worst case scenario. We want to talk about the fact that, you know, in situations where we think that, you know,   further treatment like a root canal may be necessary. But that's that's a discussion even before an appointment is scheduled. Mm-hmm. That all has to be there. You know, it's nice to to to be positive and everything, but it's not nice when you you do that and then it's a it's a mess later.   speaker-0 (10:36) No, you're exactly right. And I, you know, my mind obviously went into system mode as you were talking. And I'm like, Dave, I got this great idea. take all your conditions and things that you look at, make them into twelve of them. Then every month on your quick check-in calibrations, you could have all twelve of those. So throughout the year you go through them and then each quarter you highlight maybe the three things you've gone over. That was my instant like, hey, this is how you could like keep it on a system on a regime.   or bring case studies every quarter that that you then would take because they've already learned for three months, then six months and n nine months and twelve months. but I I'm curious and I want to dive into the kind of nitty gritty of it. How do you set up these quarterly calibrations? Because I'm hearing like we want to talk about it, like you mentioned, like this treatment planning. It should be a discussion. but I also have watched and I know myself, I can sit and listen all day long.   But then when I'm asked to repeat or I'm asked to implement or I'm asked to talk about it, I go back to what I know. Even though I just heard it, I might catch one or two phrases. So do you role play it out? Is it more of a like C discussion and we all discuss how we're going to discuss like kind of walk me through what and do you do you block it out for a full day? Is this a one hour over lunch? Like, how does this kind of kind of look? I feel like I've got a general like outline of it, but then how do you actually execute on this?   speaker-1 (11:57) Yeah, so we'll so we'll we'll block out a a a couple hours, two or three hours, depending on you know the situation. Well, we and I've tried you know a bunch of different ways as far as like a lot of the things that you mentioned. I think the things that are that are most effective and most effective in general, which you know I used to do more so in the beginning, not so much right now, is really just kind of randomly like calling on people and kind of being like, Okay, like let's like this is the situation, like let's kind of talk it out. And it's a little uncomfortable at first, but it kind of, you know.   makes it really gets somebody involved in it. Now what I would do early on is kind of like pretend like you're you're the doctor. But what I've done to kind of mix it up a lot of times is kind of getting a couple of people involved where it's what it's fine. It's whatever their role is in the office, let's say in this situation, you know, sometimes we'll do that or we'll mix it up, but we try and go through the the different stages of let's say, you know, we found this as an emergency patient, let's say.   Yep. So you're gonna be the assistant, you're gonna be the doctor, and then you're gonna be the the front office person. You know what I'm saying? And kinda, you know, go through that step by step. So we can kind of work on the the workflow, like you know, the the basically the the timeline a patient would go would go through the office and everything in in that. So that is work well. Honestly, like as as I've done this longer and longer, sometimes it's just kinda like   It's like going through the motions and it's just kind of like, okay, you guys know this, let's go through this. And that really hasn't been so effective. So sometimes I'll kind of take a pause and I'll just even, you know, hop on you know, open dental and you know, think of like, okay, who have I seen like lately where this isn't just open up like the x-rays and kind of do examples like that. I think that's been a little bit more helpful. The hard thing is, I mean, it's you know, we're all busy. It takes a lot of time to try and go ahead and do all this stuff. But I think if I was able to get a little bit more   regimented in in mixing it up. But for the purposes of, you know, everybody listening, I think if you get a good, you know, outline together, you get things together, you know, this will afford you, you know, the ability to do this at least a couple of times and still be really effective. I blew the first handful of times I did it, even though it's like the same kind of thing, it's helpful and you you mix in some other stuff, but then it becomes kind of stale after a while. So you want to make sure you're bringing new examples or shaking things up or, you know, just kinda everybody kind of knows like, okay, yeah, we're gonna   calling you you randomly pay pay attention.   speaker-0 (14:14) Right. No, I love that. And it's funny that you said that because that's actually my trick in offices. People are always impressed that Kiera Dent can learn names very quickly in a practice. And I'm like, guys, the bottom line is the only reason, not the only, but one of the main driving reasons I learn names as soon as I go into a practice is one, people tend to like me a lot more if I remember their name. Two, I believe that if I'm gonna ask them to do something, I should at least know their name. And three is when I get to team meeting, you better believe I'm going to impress everyone and dazzle that I know your whole names.   But then I'm going to randomly call on every person and they're like, she now knows my name. So I think it's really wise. I was also thinking, Dave, it's fun to to hear your ideas and then also flip into consultant care mode too. And I'm like, gosh, like let's just take this and expand on it. some fun things for that excitement that making sure everyone's on their toes is you can actually like have them draw straws. So like here's the case study, everybody draws straws, and it's a doctor, it's a hygienist, it's a treatment coordinator and an assistant.   So they all have to draw straws and so it will if there's a natural excitement and terror and adrenaline rush real quick of here's the scenario, we're gonna role play this all the way through, draw straws of who's going to be who on this scenario. So then it's a constant shakeup. I also love the surprise and delight of asking people on the fly. But I really also love like and I was thinking like some way you could make this pretty simple for you quarterly is if you know that there's a a patient that that   you're working on that you're like, this would be a great example. Maybe have your assistant mark that appointment in red or something. So that way you are pulling those constantly, which I'm sure you're doing, but thinking of offices of like, how could you be building this up for the next month or two? Just highlight some appointments, bring those to the table, or I'll be honest, I just did a what would doctor do with a a practice the other day. ironically it's actually the same office we were talking about earlier. Funny, funny coincidence there.   But I just pulled up some FMXs on Google. Reason I did that was because sometimes if we know the patient, people get weird and they say, but that was Kiera and she's got a funny bite. And they have a thousand excuses versus just a FMX or just intraoral pictures maybe can help them see it. So Dave, it sounds like you guys I I love also hearing it's two to three hours, so that's helpful to know. Probably a couple case studies. Love the idea of different people role playing out different parts of that procedure.   And I will say   speaker-1 (16:34) Remember the so we didn't do straws when you kind of taught us this concept. Do you remember what we did?   speaker-0 (16:40) I I think I just like put like name tags on people. I don't I don't remember exactly   speaker-1 (16:45) So you got you ran out to what was it? Like I don't know, Michaels like some kind of Yeah. So we did that we did that one time too. I found them on Amazon and I got just to just to kind of mix things up. we basically got snowballs and you know, you people would kind of toss to the next person in the the line of the the patient experience. Yeah. Sometimes you just gotta do stuff like that to to to mix it up because otherwise, you know.   speaker-0 (16:51) Was it the snowballs? Yes.   Yeah, right.   speaker-1 (17:13) To sit there for more than like half an hour, yeah, everybody's either gonna fall asleep or you know, bang their heads against the wall.   speaker-0 (17:20) And I also think it's important, like another way I remember when I was in practice as an office manager, I got real sick of having to create all these because it like you said, it's a lot of time. But also if I'm always the teacher, how can I test my team's knowledge base? So also flipping the role and having some of them come of like, hey, here's here is the the piece of the treatment plan that we want to go through. So maybe it's root canals, maybe it's crowns, maybe it's implants, maybe it's on period.   And have somebody come with how they explain it to to also double check their knowledge base. So like set them up. Like you're gonna be presenting on this part, you're gonna be teaching this part. I think is also a really fun way to shake it up. But those snowballs, that was funny. It just happened to be what we found at the store. But guys, if you ever want a snowball that actually feels like a snowball, they're pretty it was actually pretty fun. I I do remember that actually.   speaker-1 (18:10) Pretty good. The ones that I found, not not so great.   speaker-0 (18:12) I think I actually found them, if you wanna know. Go scope in in Christmas time, holiday time. I think it was like Walgreens or like I think that that 'cause I had to just run to the store real fast and I was like, these look great. but I love that, Dave. I love that you're getting your team to I think the big piece that I'm hoping offices are taking away from this is there's consistency in calibration. And you have a set time. So every quarter   you know you're going to calibrate on some topic. We've got the why, why are we doing this? We've got the whole treatment plan and the procedures that we do in the practice, role-playing that out from start to finish. And then also you're doing the what makes us special. I really think that that cadence is brilliant. Even though it might feel routine and mundane, I might guess what working out is routine and mundane. But the long term effects of it when done consistently are health.   and wealth and growth and drive. And so yes, you've got to shake it up. Everybody gets into that workout like suck and it just becomes very boring and you don't want to go work out anymore. So you shake it up, you come up with new routines, you find different trainers, you find different ways to do it. But at the end of the day, you're still working out. Just like here at the end of the day, you're still calibrating. You're still training. So how does your team feel about this, Dave? Like do they, do they look forward to it? Do they say like, calibration? Like how does it tend to go?   That's my first question, then I've got a follow up to that one.   speaker-1 (19:32) Yeah, I don't know. I think I think it's hard to say. I think it's it's it's a mixed bag in a sense. You know, some people have been with me for a really   know a a lot at times with with stuff like that. I think it's nice to to kind of you know break up the schedule a little bit though because a lot of you know we do have our our weekly meetings, but still, you know, they're they're pretty short now. you know, given that we're not like we used to like eat while we were doing it. Now we kind of you know break that up, you know, based on our our protocols and everything like that. So it's like the shorter meetings. But it's nice to have a little bit more time in my mind then. but the other thing too that I that I wanted to to mention   is I think the way that I that look at things is is a is a little bit different now. So I think it makes it a little bit less in intimidating. I think when I kind of first started out with this, it was very much like, this is the script, like you gotta say it exactly like this. And I realized that that's insane, for lack of a better terms, because really at the at the end of the day, like the important thing in my mind is like the the the key concepts are there, that the points are coming across the right way, but it has to sound like Pira.   Right. You know what I'm saying? It has to sound like Dave. It has to sound like like an actual person. Like if it sounds like it just like a script, that like that defeats the purpose. The point of kind of us doing that is to have some uniformity in the concepts that are that are coming about. And so it builds trust with the patients. But if something sounds   phony, that's the opposite of it. So I've kind of gotten away from a little bit more of like you need to say this exact word like this to kind of like, you know, these these are like the concepts. And if somebody says things in like a way where it doesn't kind of, you know, do that, it's kind of like, hey, that that's great. Maybe, you know, this is like the point we're trying to get across, you know, next time try it like like this a little bit. but you know you you'd be surprised, just like with a lot of this stuff, you know, sometimes, you know, it really comes across super well the way somebody says something and it's completely   Unlike what we have written down, but it's the same idea. It just sounds like them.   speaker-0 (21:26) Totally. And I'm so glad you brought that up because again, I'm gonna tie back to why I don't believe in an A to Z cookbook. I believe in systems and processes, but I also believe in in change. Because yesterday I was interviewing a new consultant for Dental A Team and on our collection call protocol, she almost had the exact same style that we did. But she literally said, we we do a kind call. So we call the patient in a kind way. And I was like, my gosh, that's brilliant, because it just gave this whole new feel.   To a collections call versus like, I'm calling to collect money, and she called it a kind call. So to your point, you can actually find better verbiages, better ways when people do it their own way. But also don't be afraid to tell people if it comes across different because we don't hear ourselves. Dave, you're hearing me. I I can think and assume of how it's landing, but you're the one who's ultimately experiencing my words coming out. And so giving people feedback, some some some   I giggle because I've got some team members and like Kiera, I said it just like you, and I'm like, No. What I said was this. What you said is like that they're stupid and they're incompetent. Like that's how it came across. But they don't realize it. So I've even had certain team members record themselves. and then in a loving way, a very safe space where it's not judgmental, like playing it back. So sometimes even one on one, because that way they can actually hear themselves. So maybe even after calibration, you could spice it up this time, Dave, if you want.   have them role play these things and then have each person at least record themselves one time. you can have voice memos on your phone and have them actually listen back to see how it sounds because oftentimes like Dave, you and I actually chatted about how it sounded when you heard your podcast played back. You were like, I sound a lot different. I said, for my first like hundred and fifty, two hundred podcasts, I felt awkward. I still feel awkward, but it's becoming more normal. But we don't hear ourselves as much. So I think like that's also a piece to it of like   Giving people that autonomy, also some things of having them record themselves, I think can help because then it also helps show knowledge base. And selfishly, I'm also always thinking of systems that actually create a training bank for future employees because you've actually got great verbiage, great examples that you can plug in under those certain topics that future hires could actually hear. You could create a really awesome training bank that way as well.   speaker-1 (23:42) Yeah, I know for sure. That's one   speaker-0 (23:43) So fun. Dave, I love it. So guys, I would say try it out. Try Dave's model. but I I'm gonna ask real quick, give us like a quick synopsis of like going through the why. Like we dove a lot into the treatment, how to have the role play, all of that. How like what's that why part? Like, does that is it just like a quick quick synopsis of you kind of reinstating the vision, the core values, reminding people why we're here.   speaker-1 (24:05) Let me see. Hold on. Okay. So as far as as the why, I mean, we talked about mission, vision, core values, and we get to the philosophies of the practice. So the first thing is, you know, I we want to break down like what's what's our mission? So in our in our office, our mission is to exceed our patients' expectations. So, you know, what we've kind of talked about, well, what does that mean? You know, like how are we going to do that? We want to provide.   compassionate and practical dental care. That's the second part. So like what does that mean to everybody? We want to provide outstanding customer service. So once again, like, you know, what does that mean? How do we interact? Are we providing information up front? Are we staying on time and respecting people's time? What many amenities we're providing, you know, how are we doing follow-up? You know, all these things. And a lot of this is like, you know, we have it written out, but it's a little bit more of a discussion. And then the other thing too, our the last part of our our mission at our office is remaining at the forefront   Clinical advancement. So that's one of those things where when we first made this up, that was a big lie. I mean, everything was like analog paper, whatever. But you know, the then about, you know, a few months in, I got the itch and decided to to make some questionable financial decisions and just you know, go all in on everything because that's the way that I wanted to practice. So   speaker-0 (25:23) Yeah. I I   actually love that you broke that down. I love that you because sometimes as leaders when we build these visions, what we're envisioning is different than what our team actually does. So I love that you break it down like what does excellent customer service actually look like, feel like, what's the experience? Because then it becomes more tangible versus just words on a paper.   speaker-1 (25:42) Yeah. So that's that's the first chunk. The second chunk was what we talked about underpromise and overdeliver. You know, I think that's that's a big part of it. The third thing is what we kind of talked about of like, you know, how uniformity, you know, builds and maintains trust. And so there's that fine line of like, yeah, we want it to sound similar, but also not like it's cookie cutter and bake. Right. And then, you know, a couple other things. Like, I think pictures really helps or you know, pictures worth a thousand words. We want to take good pictures of what   we see so we can help explain something really well. And then the last chunk really is, you know, there are different types of of treatment. So there's stuff that's, you know, very important, more emergent, there's stuff that's preventative. And then, you know, the more elective, you know, cosmetic category of things. So we kind of talk about that. And that helps us, you know, figure out how do we want to, you know, prioritize everything. Sure. So that that's that's the the first big thing. And we dive into all that, you know, before we go into like the well how   speaker-0 (26:39) Yes. Which I actually think is really important. I'm I'm big on sequence matters and I love that you first go through who are we as a practice. Let's kind of give some tangibles on it because that actually can spur people to think differently of how they would explain treatment or explain how they're gonna talk to a patient on certain things, which I really, really love that you did that. So now looping all the way to the end, Dave, you said you also talk about what makes us special. So what does that look like on this calibration piece for you?   speaker-1 (27:05) So so basically this was another exercise we did at at some point. It was not one of the I didn't feel like if I just kind of sat there and I told people like, yeah, like this is why we're great, like that's that would be a big waste. Yeah. So I really we kind of we kind of sat down there and I said, like, let's just like get into it and you know, just call on everybody and say, Well, what do you think makes us stand out? You know, and we kind of just went through and and kind of really, you know.   speaker-0 (27:18) Sure.   speaker-1 (27:31) put together well, you know, what r what really sets us apart is as as an office. What are the things that we we try and do, you know? And as aside from that, even just some of the the basic stuff that a lot of offices have, even, but we want to make sure that we we're, you know, mentioning like, you know, like membership plan in in your office. Or if you do anything like, you know, like we do something that a lot of people do, like a whitening for life thing where it's basically they pay once and as long as they're coming regularly, you know, here you go. Right. You know, stuff like that. Just kind of like little things that, you know,   patients may may ask anybody in the office and be yeah, I don't know what that is. Like that that would be very like that would be not good.   speaker-0 (28:07) Yeah, absolutely. Well, because it's one of those things it's always funny. Offices, I I giggle a lot when offices tell me, Yeah, Kiera, I don't know what to do. Our patients, like, we do Invisalign in our practice, but they're still going to someone else. And I'm like, Because your patient doesn't know. Like, if they don't know all these things that you guys do, they will go somewhere else. They think you do their cleanings and you do their fillings. They don't realize that you do implants and ortho and sedation and Botox and all these other things. So I love that you   constantly remind your team of what makes your office special because in doing so, that's then what they're going to translate to the patients. It's like, I I heard a great quote that said, repetition is the mother of skill. And I love that because we can talk about it one time, but if we're constantly repeating it, like why do we get so good at our morning routines? Well, because we repeat it every single day, to where it's it's second nature for us. We don't even have to think about it. So I really love that you   You dive through the whole practice in a quick two to three hour thing. I love that it doesn't take all day. I love that it breaks out and shakes it up pre-scheduled out because this calibration is paramount. And I'm like, shoot, Dave, I'm like, I'm gonna go back and listen to this podcast. I'm gonna write these things down because I was thinking of consultant calibration. I have one once a month, but we don't go through the nitty-gritties of everything as consultant teams. And I've been watching as I've been doing client check-ins, that each consultant kind of has their own variance from office to office.   If we could start to bring those in, hear what the other people are saying, how they're saying it, similar to doctors, if doctors could hear how different doctors are diagnosing different ways that they're explaining treatment, it helps elevate your entire practice and patient experience. And I think at the end of the day, that's what this ultimately is all about. Because if your patient experience is awesome, coming from an awesome team experience, the whole practice is just going to elevate and everyone's going to feel much happier, less stressed and all around great. Cool.   speaker-1 (29:56) Yeah.   So I you know, all this stuff is is helpful. I mean the the the take home message is if it can't it can't get stale. So it always requires time and effort to to try and mix it up. And that's always hard to be able to do. But you know, you you you do what you can and and really at the end of the day, I mean, you know, the more you can do with this stuff, the better. The other thing that you were you were talking about, how our patients don't really know what we do and everything like that. I mean, I can't I can't preach that enough.   I mean, I think there are things that we can do way better to do that. simple thing that we did is we for a long time had like spear education videos looping in our waiting area. and it just really opened my eyes to the fact like sometimes like patient would come in and be like, I saw that video about that. Let's do that. my god, like this is like this is amazing, you know. So what we're what I'm working on right now is   We try and put together basically like a little little slideshow in the background that part of it will be kind of things as far as you know, some of the clinical things that we do. Part of it'll be like, you know, getting to know team members better. So like little fun facts, things like that, you know, other things that just like you know, somebody may see in the background and find interesting, you know, kind of like a little subliminal in a sense, but we want to try and find a balance where it's not like so in your face. But the important thing there is really.   People see this and they may not necessarily, you know, need the, you know, the the treatment or have the conditions that they see on the screen. But, you know, husband, wife, you know, mother, daughter, you know, who knows? And they may say, Hey, you know what? I saw this at at you know, my dentist, and the way that they do this looks pretty amazing. I've never like seen or heard of anything like that when they, you know, it seems like it was so much more involved. So that's that's a little project we have working on.   And it's a little project that I personally am not dealing with, which I'm very, very happy about. So we're slowly, slowly getting everybody to help.   speaker-0 (31:48) That's awesome. Well, and like you said, I think it's just an awareness piece. I think the more your patients can see it because the guys, I don't I don't need implants. Thankfully. my teeth are really straight. I hate my ding dang lateral number ten. If somebody wants to, you know, take me on as a patient, it just needs a quick rotation. That's all I need. but nobody ever asks me about it. But the   And Dave, I'm sure on Zoom right now is like looking in, like, here, let me see your tooth. but the bottom line is like it's an awareness piece, just because I don't need it as a patient. I am connected to a lot of friends and family. So if I hear it at work or I hear it with my family and they're like, I need somebody to do ortho. I'm like, my dentist does that. So again, it's just an awareness piece for your patients. So, Dave, so many pieces you pulled in here. I love going through the why, actually going through the pieces of your practice.   Then going into the tangibles of clinical, having case studies, examples, having people role play it out on different positions, and then going into what makes us special and reminding our practice of the things that we do offer. So it's a constant awareness and I love that you have this on a quarterly cadence. I think for all offices, I don't care how you do this, if it's once a year, if it's every four every three months, so four times a year, if you do it twice a year at retreats. I don't care, but I would strongly suggest each of you at least try to get this in. We're ending the year out. So I would say   At least w at a minimum one calibration. I would strongly suggest that four because again, repetition is the mother of skill that can really help out. So Dave, as always, brilliant podcast. Love learning from you. Love hearing the great things you're doing. It's been fun to watch you evolve as as a leader and as an owner and as a clinician over the years that I've known you. So thank you again for your time today. It was it was just awesome. I loved it.   Kiera Dent (33:24) Dental A Team listeners, I hope you loved revisiting this episode as much as I did. I hope that you found the nuggets, the pearls. You can see why we re-released this one because I truly want you to take away the best of the best of the best of the best. This episode truly hopefully sparked some new excitement, gave you some new ideas. I know sometimes when I go back and I look back on things that I've learned in the past, I'm able to re-implement because like that famous quote says, no man steps into the same river twice because neither he is the same man.   nor is the river the same. You are not the same as you were before, nor is your practice the same as it was before. Different things, different ideas, same principles. And I really want to highlight and hopefully you took today that sometimes all we need to do is simplify and put into place or to refine things that we've already been doing really, really well. If you love this episode, don't keep it to yourself, share it with a colleague or leave us a review and help more practices find the Dental A Team podcast. As always, thanks for listening and I'll catch you next time on the Dental A Team podcast.

How did a Colorado dental group turn technology disaster into a growth catalyst?This episode takes us behind the scenes of a bold, full-scale transition at a seven-location pediatric dental group: moving from server-based Open Dental to the cloud-powered Dentrix Ascend. Nicole Hartshorn, COO and regional manager, shares how scaling demands seeing every location not as isolated outposts, but as parts of a truly unified business, and what happens to patient experience when operational hiccups ripple through the system.Nicole pulls back the curtain on the first big shock moving from Open Dental: financial ledger data didn't migrate, instantly breaking accounts receivable tracking. Her team faced the daunting reality of rebuilding patient balances by hand, a process that took months and tested resolve. She explains how intensive on-site trainers, standardized SOPs, and continuous coaching from Dentrix Ascend turned the tide with upfront struggles, leading to breakthrough systems that allow team members to focus on a better patient experience. Nicole also dives into the nitty-gritty of effective recall protocol, automation that frees teams for powerful community outreach, and the often-overlooked details that make or break pediatric experience at scale.What You'll Learn in This Episode:Why unified operational systems are critical for multi-location practicesThe costly surprise of non-migrating financial data and how to recoverHow on-site software trainers shape successful change managementStrategies to overcome “we've always done it this way” resistanceA high-impact, personalized recall system that keeps patient engagement at 95%+The crucial (yet often ignored) role of documenting visit detailsAutomation hacks like insurance verification that give back staff timeHow quarterly outreach campaigns grow referrals in pediatric dentistryPitfalls of focusing solely on collections over production and recallThe importance of standardization for large provider teamsWhy “add-on” side services can undermine your core pediatric businessReady to hear how bold leadership can turn an operational crisis into long-term growth? Listen now for firsthand lessons you can use in your own practice!‍Sponsors:‍Dentrix Ascend: Smarter System, Smarter Practice: Dentrix Ascend Cloud-Based Dental Software Break free from software hassles and come with us to the cloud. Spend less time managing your practice and more time caring for your patients. Tap here for a special offer!Tap here for a special offer!Guest: Nicole HartshornPractice Name: Pediatric Dental Group of ColoradoCheck out Nicole's Media:LinkedIn: https://www.linkedin.com/in/nicole-hartshorn-9a927770/‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Follow on Your Favorite App! https://lnkfi.re/TDMPod

What We Cover in This Episode:How Andrew started in a 60 square meter "hole in the wall" office in 1988 alongside his father and partner Craig Gillies — and what finally made them get seriousThe turning point conversation in 1995: "Get good at this or get out"How they went from 4–5 sales a month to 30 — and what changedThe "Family Village Tribe" framework (from Flight Centre founder Graeme Turner) and how it shaped their expansion strategyWhy growing a bigger team didn't mean more sales — and the counterintuitive fixThe journey from 1 office to 23 offices across Southeast Queensland, managing nearly 8,000 rental propertiesWhy Andrew resisted franchising early on — and why he now calls that a mistakeWhat broke during COVID and the hard reset back to 8 hub officesThe new franchise model: why every partner must succeed, not just surviveWhat Coronis looks for in a franchise partner (minimum $600K GCI — and why)The "Stafford Blueprint" — Andrew's model for agent financial freedomWhat Andrew brought back from Harvard Business School about AI and human natureThe 5 things humans will always want — and why that matters for real estate's futureWhy Andrew completely reversed his view on technology replacing agentsHis #1 tip for using AI: start with the outcome, work backwards

This week we're breaking down how extreme the attacks on voting rights and election interference have gotten, and the case studies that prove it's not slowing down. Host Angela Rye sits down with students from North Carolina A&T, the nation's largest HBCU, who are leading the fight to restore on-campus early voting after Guilford County and the NC State Election Board pulled the site ahead of the 2026 General Election. Board Member Prentiss Haney from the Ohio Organizing Collaborative joins us to talk about the organization's recent FBI raid and what it signals about the targeting of organizers on the ground. Plus, Liban Mohamed, who is running for Congress in Utah, breaks down how the state is trying to build a case against him for violating Utah code 20A-3a-208 for assisting someone at the polls, despite him not being anywhere near the voting polls on voting day. LINKS & RESOURCES SUPPORT THE FIGHT; the Andrew Goodman Foundation is standing with AGF Ambassadors and the Protect Ours Movement to fund shuttles, student organizers, and the next generation of democracy defenders: https://www.instagram.com/andrewgoodmanfoundation/ https://www.youtube.com/user/AndrewGoodmanVideos Liban Mohamed runs for Utah’s District 1: https://www.libanforcongress.com/ https://www.ms.now/news/liban-mohamed-mamdani-of-utah N.C. A&T Early Voting Site Revoked: https://www.democracydocket.com/news-alerts/north-carolina-election-board-rejects-early-voting-site-at-countrys-largest-black-university/ FBI Raid the Ohio Organizing Collaborative: https://www.pbs.org/newshour/politics/fbi-searches-office-of-ohio-group-that-supports-voter-registration-efforts Want to ask Angela a question? Subscribe to our YouTube channel to participate in the chat. Welcome home y’all! —--------- We want to hear from you! Send us a video @nativelandpod and we may feature you on the podcast. Instagram X/Twitter Facebook NativeLandPod.com Watch full episodes of Native Land Pod here on YouTube. Native Land Pod is brought to you by Reasoned Choice Media. Thank you to the Native Land Pod team: Angela Rye as host, executive producer, and cofounder of Reasoned Choice Media; Andrew Gillum as host and producer, Bakari Sellers as host and producer, and Lauren Hansen as executive producer; LoLo Smith is our research producer, and Nikolas Harter is our editor and producer. Special thanks to Chris Morrow and Lenard McKelvey, co-founders of Reasoned Choice Media. Theme music created by Daniel Laurent.See omnystudio.com/listener for privacy information.

Enjoy this unlocked bonus episode from our Patreon! Chest Trünkborn the Mimic joins the game as the players take on a catering gig.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Use code OFFICE to save 70% on your first month of support. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettChest Trünkborn, aka Matthew Bernstein: Travis McElroyDorian Deville, aka Mr. Ropely: Zach ThompsonSlorp Dorpman: Liam O'BrienProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Tim JoyceTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The FBI searched the Cleveland offices of Ohio Organizing Collaborative, a group that organizes political and voter engagement activities for left-leaning and progressive causes.Before Ohio lawmakers left for their summer recess, they made a big push to try to crack down on types of welfare fraud, with new restrictions on both Medicaid and SNAP benefits.However, their efforts to eliminate tax credits for data centers were hampered by a 40-year, 100% sales tax credit agreed to by then-Gov. John Kasich's administration during his second term. That tax break to Google, Amazon and Meta and other companies has cost the state an estimated $2.3 billion.We'll discuss this and more on the Weekly Reporter Roundtable show.Guests:Karen Kasler, bureau chief of the Ohio Public Radio Statehouse News BureauAndrew Tobias, state government and politics reporter for Signal OhioMegan Henry, reporter for the Ohio Capital Journal(Photo: Samantha Hendrickson/AP)

Enjoy this unlocked bonus episode from our Patreon! Claudia the witch joins the game, as the players visit a job fair.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Use code OFFICE to save 70% on your first month of support. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettClaudia the Witch, aka Marilyn Beef: Beth MelewskiDorian Deville, aka Mr. Ropely: Zach ThompsonBimblebrat and Grixley: Members of the Drunks and Dragons PodcastProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Chris RathjenTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

(WATCH THIS EPISODE ON YOUTUBE) Today, 98% of all federal criminal cases are resolved with a guilty plea. Why? "Half a loaf is better than none. . . . When we have a weak case for any reason, we'll reduce to almost anything rather than lose." In modern America, "beyond a reasonable doubt" as determined by a jury has largely been replaced by the discretion of prosecutors to punish defendants for exercising their constitutional right to a trial by jury. So much so, defendants in pretrial detention are agreeing to plea "bargains" at a rate so high, it's difficult to deny the obvious: Innocence is irrelevant. Reb is joined by Hannah Bogen, a Federal Public Defender in the Office of the FPD for the Central District of California, the largest public defense office in the federal system. Hannah shares her firsthand experience with indigent defense, pretrial detention, plea bargaining, and sentencing policy—a rare glimpse into the real lives of her clients in the federal criminal system, and public defenders' enduring fight for dignity and mercy for the people whom society often forgets...Until it happens to you. **DISCLAIMER: The views and opinions discussed in this episode are personal to Hannah and Reb and do not reflect the views or opinions of the Office of the Federal Public Defender.** A huge thank you to Hannah Bogen for her time and unforgettable insight for this episode, and a gracious nod to the Offices of the Federal Public Defender in Los Angeles and around the country. Their attorneys, staff, and investigators are selfless bright sparks in a system shrouded by darkness. See: L.A. public defenders are on a win streak as Trump's Justice Department charges activists , L.A. Times (Feb. 6, 2026) --> Access without a subscription here See also: More than 10,000 lawyers have left the Trump Administration leaving multiple agencies understaffed, report says, Independent (May 31, 2026) Helpful Resources, Information, Statistics: Mass Incarceration—The Whole Pie (Prison Policy Initiative 2026) Mass Incarceration Trends (The Sentencing Project 2026) 1 in 3 Americans has a criminal record (Center for American Progress 2022) The Hidden Law of Plea Bargaining (2018) ("It continues to be driven not by law but by power—the vast, unregulated power of prosecutors") The Unconstitutionality of Modern Plea Bargaining: Curbing Prosecutorial Vindictiveness, 3 Prin.L.J. 2 (2024) Fewer than 1% of federal criminal defendants were acquitted in 2022 (Pew Research 2023) An Offer You Can't Refuse: How US Federal Prosecutors Force Drug Defendants To Plead Guilty (2013) In The Shadows: A Review of the Research on Plea Bargaining (Vera Institute 2020) Detaining the Poor: How money bail perpetuates an endless cycle of poverty and jail time (Prison Policy Initiative 2016) Arrest, Release, Repeat: Who is jailed, how often, and why (Prison Policy Initiative 2024) Report: How Mandatory Minimums Perpetuate Mass Incarceration and What To Do About It (2024) Correcting the Record: Fentanyl Myths & Misinformation (2025) We Can't Go Cold Turkey: Why Suppressing Drug Markets Endangers Society (2018) Addicted to punishment: Jails and prisons punish drug use far more than they treat it (Prison Policy Initiative 2024) *** MERCH STORE IS LIVE! 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Hannah Bogen, Federal Public Defender 05:26 - A mantra for public defenders 06:06 - **DISCLAIMER** 06:22 - Typical crimes Hannah sees in federal court 07:40 - WHAT DO FEDERAL PUBLIC DEFENDERS DO? 10:35 - "We're not gonna get there in time..." 12:46 - Favorite thing a client has said to you 16:05 - REPRESENTING VICTIMS IN THE SYSTEM 19:25 - "Prosecutor won't even make eye contact" 20:42 - ARRESTED IN PAJAMAS: Now what? 26:22 - Poverty and prison 29:30 - Trump's new prosecution policies 34:25 - "THE PURPOSE IS CRUELTY" 36:13 - Drugs and Mandatory Minimums 41:15 - THE PROBLEM WITH PLEA "BARGAINS" 45:38 - Plead or Suffer (Trial Penalty) 49:30 - 10,000 attorneys leave Trump's DOJ since 2025 53:25 - Former FPD Justice Ketanji Brown Jackson! 55:44 - BEST DAYS ON THE JOB 1:00:53 - Final thoughts for Rebuttal listeners Learn more about your ad choices. Visit megaphone.fm/adchoicesSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

(WATCH THIS EPISODE ON YOUTUBE) Today, 98% of all federal criminal cases are resolved with a guilty plea. Why? "Half a loaf is better than none. . . . When we have a weak case for any reason, we'll reduce to almost anything rather than lose." In modern America, "beyond a reasonable doubt" as determined by a jury has largely been replaced by the discretion of prosecutors to punish defendants for exercising their constitutional right to a trial by jury. So much so, defendants in pretrial detention are agreeing to plea "bargains" at a rate so high, it's difficult to deny the obvious: Innocence is irrelevant. Reb is joined by Hannah Bogen, a Federal Public Defender in the Office of the FPD for the Central District of California, the largest public defense office in the federal system. Hannah shares her firsthand experience with indigent defense, pretrial detention, plea bargaining, and sentencing policy—a rare glimpse into the real lives of her clients in the federal criminal system, and public defenders' enduring fight for dignity and mercy for the people whom society often forgets...Until it happens to you. **DISCLAIMER: The views and opinions discussed in this episode are personal to Hannah and Reb and do not reflect the views or opinions of the Office of the Federal Public Defender.** A huge thank you to Hannah Bogen for her time and unforgettable insight for this episode, and a gracious nod to the Offices of the Federal Public Defender in Los Angeles and around the country. Their attorneys, staff, and investigators are selfless bright sparks in a system shrouded by darkness. See: L.A. public defenders are on a win streak as Trump's Justice Department charges activists , L.A. Times (Feb. 6, 2026) --> Access without a subscription here See also: More than 10,000 lawyers have left the Trump Administration leaving multiple agencies understaffed, report says, Independent (May 31, 2026) Helpful Resources, Information, Statistics: Mass Incarceration—The Whole Pie (Prison Policy Initiative 2026) Mass Incarceration Trends (The Sentencing Project 2026) 1 in 3 Americans has a criminal record (Center for American Progress 2022) The Hidden Law of Plea Bargaining (2018) ("It continues to be driven not by law but by power—the vast, unregulated power of prosecutors") The Unconstitutionality of Modern Plea Bargaining: Curbing Prosecutorial Vindictiveness, 3 Prin.L.J. 2 (2024) Fewer than 1% of federal criminal defendants were acquitted in 2022 (Pew Research 2023) An Offer You Can't Refuse: How US Federal Prosecutors Force Drug Defendants To Plead Guilty (2013) In The Shadows: A Review of the Research on Plea Bargaining (Vera Institute 2020) Detaining the Poor: How money bail perpetuates an endless cycle of poverty and jail time (Prison Policy Initiative 2016) Arrest, Release, Repeat: Who is jailed, how often, and why (Prison Policy Initiative 2024) Report: How Mandatory Minimums Perpetuate Mass Incarceration and What To Do About It (2024) Correcting the Record: Fentanyl Myths & Misinformation (2025) We Can't Go Cold Turkey: Why Suppressing Drug Markets Endangers Society (2018) Addicted to punishment: Jails and prisons punish drug use far more than they treat it (Prison Policy Initiative 2024) *** MERCH STORE IS LIVE! Shop Reb Masel and Rebuttal Pod merch: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://rebmasel.shop/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠CLICK HERE⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to PREORDER Reb's book: The Book They Throw At You—A Sarcastic Lawyer's Guide* To The Unholy Chaos of Our Legal System, *God No, Not Actual Legal Advice *** Follow @RebuttalPod on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! Follow @Rebmasel on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! *** 00:00 - How America convicts the innocent 04:14 - WELCOME! Hannah Bogen, Federal Public Defender 05:26 - A mantra for public defenders 06:06 - **DISCLAIMER** 06:22 - Typical crimes Hannah sees in federal court 07:40 - WHAT DO FEDERAL PUBLIC DEFENDERS DO? 10:35 - "We're not gonna get there in time..." 12:46 - Favorite thing a client has said to you 16:05 - REPRESENTING VICTIMS IN THE SYSTEM 19:25 - "Prosecutor won't even make eye contact" 20:42 - ARRESTED IN PAJAMAS: Now what? 26:22 - Poverty and prison 29:30 - Trump's new prosecution policies 34:25 - "THE PURPOSE IS CRUELTY" 36:13 - Drugs and Mandatory Minimums 41:15 - THE PROBLEM WITH PLEA "BARGAINS" 45:38 - Plead or Suffer (Trial Penalty) 49:30 - 10,000 attorneys leave Trump's DOJ since 2025 53:25 - Former FPD Justice Ketanji Brown Jackson! 55:44 - BEST DAYS ON THE JOB 1:00:53 - Final thoughts for Rebuttal listeners Learn more about your ad choices. Visit megaphone.fm/adchoices

Enjoy this unlocked bonus episode from our Patreon! Klax the Skeleton joins Arnie, Usidore and Chunt for an all-new game of Offices and Bosses, led by Metamore.You can support the show directly and receive bonus episodes and rewards by joining our Patreon at https://www.patreon.com/magictavern for only $5 per month. Want to gift someone a Magic Tavern Patreon membership? You can right now at this link!Credits:Arnie, aka Hayden Christensen: Arnie NiekampChunt, aka Danger La Grange: Adal RifaiUsidore, aka John Bastion: Matt YoungMetamore: Bill ArnettKlax, aka Ron Bingo: TJ JagodowskiDorian Deville, aka Mr. Ropely: Zach ThompsonProducers: Arnie Niekamp, Ryan DiGiorgi, Evan JacoverEditor: Chris RathjenTheme Music: Andy PolandOffices and Bosses Logo: Allard LabanProduction Assistance: Garrett SchultzNew T-Shirts in the Merch Store!Follow us on Bsky, Instagram and YouTube!See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In addition to Christ's priestly office, lay people are called to participate in Christ's prophetic and kingly offices. They take part in Christ's prophetic office by evangelizing and proclaiming Christ by word and with the testimony of their lives. Fr. Mike explains that the laity participate in Christ's kingly office in their hearts. They do this when they rule themselves and conquer sin, acting as virtuous leaders in the Church and society. Fr. Mike also reminds us that lay people should strive to be guided by Christian conscience in all their actions in the Church and society. Today's readings are Catechism paragraphs 904-913. This episode has been found to be in conformity with the Catechism by the Institute on the Catechism, under the Subcommittee on the Catechism, USCCB. For the complete reading plan, visit ascensionpress.com/ciy Please note: The Catechism of the Catholic Church contains adult themes that may not be suitable for children - parental discretion is advised.