Podcasts about ltvplus

While most entrepreneurs are stuck in the hustle, David Henzel has built a portfolio of thriving companies that practically run without him, and he credits it all to one unexpected shift: choosing to lead with love, not fear. David has a portfolio of startups, including LTVplus, TaskDrive, Shortlist.io, 50saas, and his passion project, Managing Happiness. He has also had multiple exits, including MaxCDN. In this conversation, he opens up about automating himself out of daily operations, how he helps others define personal vision and values, and why empathy doesn't always come naturally, but can be cultivated. You'll also hear how his rare neurological condition (aphantasia) affects his memory and emotions, and how he's turned that into a leadership advantage. From hiring practices to product development to AI's role in modern teams, David shares a full-stack perspective on building aligned, purpose-driven companies. Tune in now!  — This episode is part of the 8FE (8-figure entrepreneur) series, where we talk to entrepreneurs who have already passed the million-dollar mark.  — Key Takeaways: 00:00 Intro 01:23 David's entrepreneurial journey and philosophy  03:03 Alignment and personal development  06:10 Delegation and trust in business  10:31 Balancing passion and financial success  12:03 Reflecting and adjusting in business  18:40 The role of AI in software development  20:38 Personal challenges and overcoming them  28:53 Maintaining business life on the road  34:34 Love Not Fear 38:44 Hiring and company culture  49:58 Lessons learned from mistakes  52:29 Advice for young entrepreneurs  54:32 Outro — Additional Resources:

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/446   GQ Fu and LTVplus GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service.  It primarily focuses on the e-commerce industry but has since expanded beyond the field. GQ and his partner are advocates of remote work and have been digital nomads themselves for some years. Their company, LTVplus – which stands for lifetime value – is 100% remote and aims to help businesses increase the lifetime value of customers. LTVplus aims to understand the entire customer journey to provide the best experience across channels like chat, email, text, and voice. It eventually expanded from live chat into omnichannel support. In this episode, Derek and GQ talk about remote work, the role of AI and automation in businesses, and convincing clients to try outsourcing.   References: E: gq@ltvplus.com W: LTVplus LI: GQ Fu   Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below.   Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry   About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.

As an experienced entrepreneur, GQ Fu has founded and co-founded five companies. He is the CEO of LTVplus, a business that offers customer service outsourcing for ecommerce brands to increase their lifetime customer value. Most recently, GQ started Recover Payments and UberQA to solve other problems for digital brands. In addition to his startups, he hosts the How We Solve Podcast. In this episode… Involuntary churn is a subtle but damaging trend for any subscription-based service. Ecommerce brands can often lose shocking sums of revenue based solely on negligence. While the issue can be devastating to a company's bottom line, the solutions are often simple and easy to implement. All it takes is knowing the right steps to keep more current subscribers. Guillaume Le Tual invites GQ Fu back on the Ecommerce Wizards Podcast to break down involuntary churn and how to minimize it. They discuss the source of the problem, the best strategies to combat churn, and how to solve the growing issue of abandoned carts. They also touch on how to anticipate subscriber needs to create a better user experience.

As an experienced entrepreneur, GQ Fu has founded and co-founded five companies. He is the CEO of LTVplus, a business that offers customer service outsourcing for ecommerce brands to increase their lifetime customer value. Most recently, GQ started Recover Payments and UberQA to solve other problems for digital brands. In addition to his startups, he hosts the How We Solve Podcast. In this episode… Most online shoppers have had negative digital customer service experiences at some point. Companies need to take these instances more seriously because a bad experience can lead to a poor word-of-mouth reputation and lower customer retention rates. Just as inadequate customer service can result in adverse consequences, outstanding customer service can often bolster the success of a business. As an experienced entrepreneur, GQ Fu had his own subpar experiences in digital customer service, so he started LTVplus to solve this issue by outsourcing world-class customer service specifically for ecommerce brands. The results have been significant for his clients. Now he's here to explain the benefits and value of implementing this service into your ecommerce platform. Guillaume Le Tual interviews GQ Fu, the Co-founder and CEO of LTVplus, to talk about how live chat customer service positively impacts the success of ecommerce brands. They go through the common pain points and benefits of the service. They also touch on chatbots, customer lifetime value, and the overlooked benefits of down-selling customers.

David Henzel is the CEO of Upcoach and a veteran entrepreneur who has been building in the saas and e-com space for over 20 years. He had multiple exits, including MaxCDN.His passion is to help individuals and their organizations reach their full potential.Aside from Upcoach (Coaching Delivery System), he has a small portfolio of companies including LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), Shortlist.io (Digital Marketing Agency), and his passion project Managing Happiness (Peak Performance Group Coaching for entrepreneurs)www.upcoach.commanaginghappiness.com davidhenzel.comMentioned in this episode:ADHD CourseJoin us for the first run of the Successful ADHD Entrepreneur Course starting April 20th. Learn about mindset, systems, processes, and tools that Michael Whitehouse uses to make people think he's really organized. First session limited to 20 students, so apply now.ADHD CourseADHD CourseJoin us for the first run of the Successful ADHD Entrepreneur Course starting April 20th. Learn about mindset, systems, processes, and tools that Michael Whitehouse uses to make people think he's really organized. First session limited to 20 students, so apply now.ADHD Course

210. In the Ultimate Habit Tracking System, host Will Moore sits down with David Henzel, to discuss the power of habits. David shares how to effectively identify your bad habits and replace them with good habits. As an entrepreneur, finding and delivering happiness is a key driver for David. Additionally, David shares his ultimate habit tracking system and how to use it to start building momentum in your life. What's your core score? Take the FREE Life Evaluator Quiz to see where you currently stand in your five cores: www.mooremomentum.com/free-li... Like and Subscribe! Are you ready to fire on all cylinders? If so, let's go! MORE ABOUT GAMIFY YOUR HABITS & WILL MOORE: My #1 mission in life is to help you become the best version of YOURself so you can, in turn, pay it forward to make the world the best version of ITself. WHAT'S YOUR CORE SCORE? Take the FREE Life Evaluator Quiz to see where you currently stand in your five cores: https://www.mooremomentum.com/free-life-evaluation Like and Subscribe! FIND ME ON FACEBOOK, IG or TWITTER: @mooremomentum JOIN MY FACEBOOK GROUP: 5 Core Life: Become an Entrepreneur in the Five Crucial Areas of Your Life ⬇️ https://www.facebook.com/groups/buildamilliondollarbiz/ SIGN UP FOR OUR WEEKLY BLOG AS WELL! www.mooremomentum.com/blog David Henzel Bio: David Henzel is the CEO of upcoach and a veteran entrepreneur who has been building in the saas and e-com space for over 20 years. He had multiple exits, including MaxCDN. His passion is to help individuals and their organizations reach their full potential. Aside from upcoach (Coaching Delivery System), he has a small portfolio of companies including LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), Shortlist.io (Digital Marketing Agency), and his passion project Managing Happiness (Peak Performance Group Coaching for entrepreneurs). Learn more at www.managinghappiness.com --- Send in a voice message: https://anchor.fm/5corelife/message

David Henzel is the CEO of upcoach and a veteran entrepreneur who has been building in the saas and e-com space for over 20 years. He had multiple exits, including MaxCDN. We discuss: Applying business principles to your personal life [03:14] A one-stop-shop for your coaching business [06:57] 80% of the problems in the coaching industry [08:03] How to avoid scaling too fast in the initial phase [11:24] What makes upcoach different from other similar platforms [14:11] The liberation of hiring people who are better than you [16:27] His passion is to help individuals and their organizations reach their full potential. Aside from upcoach (Coaching Delivery System), he has a small portfolio of companies including LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), Shortlist.io (Digital Marketing Agency), and his passion project Managing Happiness (Peak Performance Group Coaching for entrepreneurs). Learn more about David at https://www.davidhenzel.com/ (www.davidhenzel.com/), http://www.upcoach.com/ (www.upcoach.com), http://www.managinghappiness.com/ (www.managinghappiness.com), https://www.linkedin.com/in/davidhenzel (LinkedIn), https://twitter.com/davidhenzel (Twitter) and https://www.facebook.com/upcoachapp (Facebook).

David Henzel is the CEO of upcoach and a veteran entrepreneur who has been building in the saas, e-com and bpo space for over 20 years.His passion is to help individuals and their organizations reach their full potential. Aside from upcoach (Coaching Delivery System), he has a small portfolio of companies including LTVplus, (Customer Support BPO), TaskDrive (Sales Development), Shortlist.io (backlink building), and his passion project Managing Happiness (personal development clubs)upcoach.com managinghappiness.com

In today's episode, my guest is GQ Fu, Co-Founder of LTVplus. They provide world-class customer service outsourcing services for Shopify and Shopify Plus brands. Be it 24/7 customer service coverage, dedicated omnichannel customer service, or personalized failed payment recovery, they have highly-trained agents who are ready to support your Shopify brand with tried-and-tested playbooks. If you are struggling with customer service and have revenue lost to failed payments, today's episode will offer the insights and solution you need.Get today's Shopify ecommerce podcast show notes, full transcripts, actionable DTC marketing strategies, and tips to fast-track the growth and profitability of your Shopify ecommerce business.LEARN MORE at eCommerceFastlane.com and eCommerceFastlanePodcast.com See acast.com/privacy for privacy and opt-out information.

Learn more about LTVPlus here: https://www.ltvplus.com/ Say hi to GQ on Linked In: https://www.linkedin.com/in/gq-fu/

In this episode, I speak with GQ Fu, Co-founder & CEO at ltvplus.com, about how you can make more money with a world-class dedicated customer service team.On the Show Today You'll Learn:Why customer support should be a profit center for your companyHow to scale customer support in a fast-growing businessWhat technology stack you need to automate recurring support tasksHow your support team can become your sales teamHow to use a scaleable team in your business during peak tiAnd moreLinks / Social:https://www.ltvplus.com/https://www.linkedin.com/company/ltvplus/https://www.facebook.com/ltvplus/Subscribe & Listen Everywhere:You can listen and subscribe to the podcast at: Apple Podcasts/iTunes | Spotify | Amazon/Audible | Stitcher | Deezer | Google Podcast | Buzzsprout | YouTubePlease support the podcast by giving an honest Rating/Review for the show on iTunes!Share the podcast with your family, friends, and co-workers.Tag the podcast on Instagram @clauslauter and let me know what you like about it.If you like the content and would like to support the podcast, you can buy me a coffee here._______________

David is the host of the HowWeSolve podcast and show, which is also the umbrella company for his portfolio of businesses - LTVplus, TaskDrive, Shortlist. The latest passion project David is working hard on is Upcoach CDM (content delivery management) and CRM platform for coaches and organizations. Website: upcoach.com Facebook: david.henzel LinkedIn: davidhenzel

Always an entrepreneur at heart, David Henzel realized that when you put value first, making money becomes the side effect! Ever since then, David has been building in the SaaS and e-com space for over 20 years and has had multiple exits, including MaxCDN. His passion is to help individuals and their organizations reach their full potential. The solution to this: UpCoach, a coaching delivery system that helps entrepreneurs make sure they're always providing their clients with transformational results. Aside from UpCoach, he has a portfolio of companies including LTVplus, TaskDrive, and Shortlist.io.If you want to learn how David cracked the code to deliver groundbreaking results to clients, then dive into the episode to find out how David's concept of “understanding the jungle” can help you kill it in the SaaS space. Things you will learn in this episode:[00:01 - 04:34] Opening Segment I introduce today's guest, David HezelDavid gives his background in the SaaS and entrepreneur space From necessity to want to leave a legacy impact Building UpCoach to help coaches become more efficient[04:35 - 15:18] Killing it in the SaaS Space by Understanding "The Jungle"David talks about how he knew SaaS would become a booming industryLeaning into one thing and providing as much value as possible No set strategy, money is a side effect of value Bringing a product to market, what is worth it and how to tell?It all comes down to the power of the team Identifying the pain point and providing the solution How UpCoach was created to solve a problem The steps to take to start solving paint pointsUnderstand the “jungle” Make sure you know the ins and outs of the state of your client's spaceHow to bring ideas to lifeIdeas are a dime a dozen, it's all in the execution A quick word from our sponsor[15:19 - 27:07] David Henzel on Buiding Your Network Who you know or what you know? You need the “who” to build a business Get connected with the people who know better than you Let yourself be dumb, but give value What you need to do as CEOFundraise - make sure money is coming inPreach the mission and vision of the companyHire people much smart than you The balance of casting vision and giving ownership to your teamYou need to get the core values in orderWho you're doing it for, why, and how to do itOnce they understand the vision like you, they will work like you Developing the skill of networking if it's not natural to you Make decisions out of love not fear It's about them not about you [27:08 - 35:35] Closing Segment ThE RaNDoM RoUnDHow to connect with DavidLinks below Final words  Tweetable Quotes: “It's always about seeing how you can provide as much value as humanly possible because I think money is a side effect of producing value.” - David Henzel“Number one thing is you have to understand the jungle… Get an understanding of the current state.” - David Henzel“If you want to scale you need to remove yourself from the business and work ON it not IN it.” - David HenzelResources Mentioned: Conscious CapitalismTractionThe Alter Ego Effect Outwitting the DevilThe Four Agreements Want to connect with David? You can follow him on LinkedIn, Twitter, and Instagram. Be sure to check out https://upcoach.com/ and find how you consistently deliver your clients the best results!Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue putting out great content just for you! Share this episode and help someone who wants to connect with world-class people. Jump on over to travischappell.com/makemypodcast and let my team make you your very own show!If you want to learn how to build YOUR network, check out my website travischappell.com. You can connect with me on Facebook, Instagram, and Twitter. Be sure to join The Lounge to become part of the community setting up REAL relationships that add value and create investments.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

**This episode is brought to you by MuteSix, Ordergroove, and CartText**   In part 2, GQ Fu, Co-Founder of LTVplus mentions that the “quality of customer interaction” matters more than quantity. According to him, technology can help in speeding things up but it doesn't necessarily enhance quality. He suggested that companies should go for a personalized recovery approach, especially for subscriptions. Collating trends and capturing customer feedback insights has helped provide more value to LTVplus clients. Omnichannel customer outsourcing and failed payment recovery service are two main services offered by LTVplus. The company is in the process of catering to different kinds of brands. LTVplus's onboarding process lasts up to a month to ensure quality. GQ discusses: * Trends around customer interaction * Personalized recovery approach * Working with brands * Criteria for brands * Onboarding process at LTVplus * Key insights and trends * Upcoming events Join Ramon Vela and GQ Fu as they break down the inside story on The Story of a Brand. For more on LTVplus, visit: https://www.ltvplus.com/  Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand.” Click here to listen on Apple Podcast or Spotify. * OUR SHOW IS MADE POSSIBLE WITH THE SUPPORT OF MUTESIX. MuteSix is the leading agency in performance marketing. They have been in this space for nearly eight years, growing and scaling the world's most recognizable e-commerce brands with breakthrough creative, targeted media buying, and data-driven results in every step of the funnel. They're currently offering listeners a FREE omnichannel marketing audit. Their team of auditors will perform a deep dive analysis into your current marketing efforts and identify which strategies might be budget wasters and which strategies will improve performance. The audit covers all digital marketing channels, including Facebook, Google, Email, Amazon, Snapchat, TikTok, Pinterest, Influencer, Programmatic, and Website CRO. For your free digital marketing consultation, visit: https://mutesix.com/storyofabrand  * This episode is brought to you by Ordergroove. It's time to let your customers enjoy the products they love without the friction of reordering... That's why innovative brands like Peet's Coffee and Il Makiage rely on Ordergroove's subscription solution to build long-lasting relationships that drive recurring revenue. From enrollment incentives to churn-fighting AI, Ordergroove gives your business the tools it needs to be a subscription success story. Book a demo today and receive 2-months off your contract. Visit https://www.ordergroove.com/story/  * This episode is also brought to you by CartText. Are you interested in improving your Abandoned Cart Recovery rates? Cart Text is Powered by real people, not bots, not AI, real people. Cart Text will contact & engage with your customers in real-time to make the sales you missed. One by one, CartText will convert your abandoned carts, churned subscriptions, and billing-related issues using live agents + SMS. Real people, getting the job done. To learn more, visit https://carttext.com/ 

**This episode is brought to you by MuteSix, Ordergroove, and CartText**   “Rid the world of bad customer experiences” that's the LTVplus mission. In part 1, we have GQ Fu, Co-Founder of LTVplus, a fully remote customer service outsourcing company. GQ lives in Ukraine. He worked as a customer success manager for two SaaS companies before LTVplus. He and David Henzel, his Co-Founder, came up with the idea for a live chat outsourcing business. That business gradually evolved to what LTVplus is today; built out of the needs of their clients. LTVplus started as a remote startup because the company wanted the ability to hire talents from around the globe. It supports SaaS and E-commerce brands. According to GQ, having an already remote setup helped them during the pandemic. In the first part, he talked about: * Gratefulness * Brand Overview * Benefits of working remotely * His background * Their motivation * Focus on Brands and Saas businesses * Live person & personalization Join Ramon Vela and GQ Fu as they break down the inside story on The Story of a Brand. For more on LTVplus, visit: https://www.ltvplus.com/  Subscribe and Listen to the podcast on all major apps. Simply search for “The Story of a Brand.” Click here to listen on Apple Podcast or Spotify. * OUR SHOW IS MADE POSSIBLE WITH THE SUPPORT OF MUTESIX. MuteSix is the leading agency in performance marketing. They have been in this space for nearly eight years, growing and scaling the world's most recognizable e-commerce brands with breakthrough creative, targeted media buying, and data-driven results in every step of the funnel. They're currently offering listeners a FREE omnichannel marketing audit. Their team of auditors will perform a deep dive analysis into your current marketing efforts and identify which strategies might be budget wasters and which strategies will improve performance. The audit covers all digital marketing channels, including Facebook, Google, Email, Amazon, Snapchat, TikTok, Pinterest, Influencer, Programmatic, and Website CRO. For your free digital marketing consultation, visit: https://mutesix.com/storyofabrand  * This episode is brought to you by Ordergroove. It's time to let your customers enjoy the products they love without the friction of reordering... That's why innovative brands like Peet's Coffee and Il Makiage rely on Ordergroove's subscription solution to build long-lasting relationships that drive recurring revenue. From enrollment incentives to churn-fighting AI, Ordergroove gives your business the tools it needs to be a subscription success story. Book a demo today and receive 2-months off your contract. Visit https://www.ordergroove.com/story/  * This episode is also brought to you by CartText. Are you interested in improving your Abandoned Cart Recovery rates? Cart Text is Powered by real people, not bots, not AI, real people. Cart Text will contact & engage with your customers in real-time to make the sales you missed. One by one, CartText will convert your abandoned carts, churned subscriptions, and billing-related issues using live agents + SMS. Real people, getting the job done. To learn more, visit https://carttext.com/ 

David Henzel is the CEO of Upcoach and a veteran entrepreneur who has been building in the saas and e-com space for over 20 years. He had multiple exits, including MaxCDN. His passion is to help individuals and their organizations reach their full potential. Aside from Upcoach (Coaching Delivery System), he has a small portfolio of companies including LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), Shortlist.io (Digital Marketing Agency), and his passion project, Managing Happiness (Peak Performance Group Coaching for entrepreneurs). Resources mentioned: The Family Board meetings by Jim Sheils Outwitting the Devil by Napoleon Hill How to Win Friends and Influence People - Dale Carnegie

Today in The Prosperity Perspective, join Liam Leonard and his guest David Henzel as they discuss his portfolio of businesses, business exits, and the determinants of life's most major outcomes. For David, one good peek at how people will see your legacy is through the funeral exercise. By envisioning your departure from the world, you can assess the impact that you will be leaving by imagining the eulogy given to you. In this episode, tune in as David shares more about how he does business to optimize happiness and make an impact. In this episode you will learn:·         Managing Happiness: Applying business principles to family life·         The Funeral Exercise – Envision how people will give your eulogy·         Unfolding the start of new entities from successful business exits·         Not keeping up with the Joneses and bootstrapping the whole business·         About Upcoach: Helping millions achieve their desired (full potential) outcomes via group coachingAbout David Henzel: David is the CEO of UPCoach, a platform built especially for group coaching, and a veteran entrepreneur who has been building in the SaaS and E-com space for over 20 years. His passion is to help individuals and their organizations reach their full potential. He has had multiple exits, including MaxCDN. Aside from upcoach, David has a small portfolio of startups including LTVplus, (Modern Business Process Outsourcing), TaskDrive (Sales Development), Shortlist.io (SEO Agency), 50saas (Laravel app Marketplace), and his passion project, Managing Happiness (Peak Performance Group Coaching). Connect with David Henzel on: Website:          https://howwesolve.com/https://www.davidhenzel.com/LinkedIn:         https://www.linkedin.com/in/davidhenzel/Facebook:       https://www.facebook.com/david.henzel/Instagram:       https://www.instagram.com/davidhenzel/Twitter:            https://twitter.com/davidhenzel?lang=en Connect with The Prosperity Perspective Podcast: Website:          https://www.dmlcap.com/LinkedIn:         https://www.linkedin.com/company/dmlcap/Facebook:       https://www.facebook.com/DMLCapitalBlog:                https://www.dmlcapmtg.com/aboutus/blog?page=4                               

What You'll Learn From This Episode: Providing an efficient group coaching The advantage of using 'upcoach' Importance of selling out of love Related Links and Resources: I would like to give 6 months of FREE upcoach; so, if you email me at david@upcoach.com then I will hook you up with a coupon code where you can get 250 USD which will be enough to last for 6 months. Summary: David Henzel has been building businesses in the saas and ecom space for over 20 years. He had multiple successful exits, including a well-known content delivery network company MaxCDN. He's passion is helping individuals and their organizations reach their full potential. Latest passion project that David is involved with is upcoach - coaching delivery platform, and a portfolio of businesses under How We Solve umbrella: LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), Shortlist.io (Digital Marketing Agency). Here are the highlights of this episode: David says he works with several people with all sorts of background; whether they are authors, business leaders, and so forth. Some of the several problems, and one of them is how to run an efficient group coaching or how to make more impact while coaching multiple people all in one. When he started focusing on group coaching, he attained 94% completion rate in comparison to his previous DIY online course of 7% only. David says that some of them lack the confidence of selling their services. Using his upcoach can help you systematizes all your teachings. He knows that selling is difficult if it's not selling out of love. The biggest epiphany in David's life is that he used to be introverted and he hated doing sales with a passion. He attended toastmasters, public speaking courses, etc. to really overcome this exposure therapy. It worked, but the advice of his yoga teacher that decision making is either made out of fear or out of love is something that really flipped the switch in his head. When David sells out of love, he knows that what he's offering would be good for your business, he sincerely wants to improve your life. If he sells out of fear, he sells because he just needs to get his numbers, which can be difficult.  David's Valuable Free Action (VFA): Start doing a group coaching and it can simply start by sending to your list, or even reach out to your friends. Start developing content. Doesn't need to be perfect, just get started with a beta group either for free or minimal price. Just keep rolling, don't hold back.

What You'll Learn From This Episode: Providing an efficient group coaching The advantage of using 'upcoach' Importance of selling out of love Related Links and Resources: I would like to give 6 months of FREE upcoach; so, if you email me at david@upcoach.com then I will hook you up with a coupon code where you can get 250 USD which will be enough to last for 6 months. Summary: David Henzel has been building businesses in the saas and ecom space for over 20 years. He had multiple successful exits, including a well-known content delivery network company MaxCDN. He's passion is helping individuals and their organizations reach their full potential. Latest passion project that David is involved with is upcoach - coaching delivery platform, and a portfolio of businesses under How We Solve umbrella: LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), Shortlist.io (Digital Marketing Agency). Here are the highlights of this episode: David says he works with several people with all sorts of background; whether they are authors, business leaders, and so forth. Some of the several problems, and one of them is how to run an efficient group coaching or how to make more impact while coaching multiple people all in one. When he started focusing on group coaching, he attained 94% completion rate in comparison to his previous DIY online course of 7% only. David says that some of them lack the confidence of selling their services. Using his upcoach can help you systematizes all your teachings. He knows that selling is difficult if it's not selling out of love. The biggest epiphany in David's life is that he used to be introverted and he hated doing sales with a passion. He attended toastmasters, public speaking courses, etc. to really overcome this exposure therapy. It worked, but the advice of his yoga teacher that decision making is either made out of fear or out of love is something that really flipped the switch in his head. When David sells out of love, he knows that what he's offering would be good for your business, he sincerely wants to improve your life. If he sells out of fear, he sells because he just needs to get his numbers, which can be difficult.  David's Valuable Free Action (VFA): Start doing a group coaching and it can simply start by sending to your list, or even reach out to your friends. Start developing content. Doesn't need to be perfect, just get started with a beta group either for free or minimal price. Just keep rolling, don't hold back.

David Henzel is the CEO of upcoach and a veteran entrepreneur who has been building in the saas and e-com space for over 20 years. He had multiple exits, including MaxCDN.His passion is to help individuals and their organizations reach their full potential. Aside from upcoach (Coaching Delivery System), he has a small portfolio of companies including LTVplus, (Outsourcing for e-commerce & saas), TaskDrive (Sales Development), Shortlist.io (Digital Marketing Agency), and his passion project Managing Happiness (Peak Performance Group Coaching for entrepreneurs)upcoach.com

GQ Fu is the Co-founder and CEO of LTVplus, a company that provides world-class customer service outsourcing for ecommerce brands. At LTVplus, GQ helps increase a brand's customer lifetime value by providing omnichannel customer support outsourcing and failed payment recovery services in any time zone and any language. GQ has extensive experience running and managing remote teams, and he is also the Co-founder of TaskDrive. Before starting his career in customer success, GQ was in the music industry for over ten years. In this episode… Every stage of your customer's journey is an opportunity to create a brand evangelist. But, many ecommerce brands are missing out on this critical opportunity due to poor customer service. From engagement to recovery, a great customer success team will help you provide a frictionless experience that will boost your sales and improve the reputation of your brand. However, building a customer success team is a complicated and expensive process for many fast-growing ecommerce brands. With an unpredictable flow of traffic, it can be difficult to determine how many customer service experts to hire at any given time. So, how can you overcome this challenge and start turning your customer service into a profit-making machine? Listen to this episode of the eCommerce Profits Podcast as host Joshua Chin chats with GQ Fu, the Co-founder and CEO of LTVplus, about turning customer service into a profit center. Together, they discuss how ecommerce brands are losing money at different touchpoints of the buyer's journey, GQ's strategies for recovering those sales, and the importance of a customer success team for reducing friction in the buying experience. Stay tuned.

GQ Fu, Co-founder and CEO of LTVplus, jumped onto the eCom Ops Podcast to share the significance and revolution of eCommerce customer services, how he keeps his customers' satisfied and automation techniques of the customers' experience.

On this episode of Startup Climb, we find out more about doing business overseas with GQ, co-founder & CEO of LTVplus. LTVplus is a customer service outsourcing start-up for e-commerce businesses. In this episode, find out how to run a remote business, the growth mindset, and more. You can find out more about LTVplus here: https://www.ltvplus.com/ Disclaimer: Any views/opinions made by the guest is the guest's opinion. It does not represent the views/opinions of the host or the podcast. The podcast is not intended to constitute or be relied upon as professional advice. You should consult a qualified professional for any professional advice. Timestamps: 0:45 Introduction to LTVplus 1:21 How big is your team at the moment? 1:53 Why did you make the decision to go remote? 4:04 Why did you choose to live in Kiev? 5:46 How did you get the idea to start? 8:10 How do you cope with the different business cultures around the world? 10:11 What is the biggest difference between doing business in Singapore and overseas? 14:38 What were the qualities that you look for in your hire when hiring remotely? 16:47 How do you find the growth mindset? 20:55 What is one book that you would recommend to entrepreneurs? 24:07 How do you allocate the resources when you first start? 27:50 Pandemic's impact on the business? 29:46 New opportunities? 32:30 Why did you choose to jump into entrepreneurship? 36:22 What was your biggest struggle thus far? 39:09 What was your biggest accomplishment? 40:55 What is one advice that you will give to your past self? Connect with us: thestartupclimb@gmail.com Facebook: https://www.facebook.com/startupclimb/ Instagram: https://www.instagram.com/startupclimbpodcast/ Youtube: https://www.youtube.com/channel/UCZhb7TW07ORyW3wLROEvo0A

In episode #1347, we talk about how you can write a very effective chat marketing sequence! Chat is proven to do well with converting people, especially when it comes to a product, so we are going to talk about how to structure it to get the conversion results you've been looking for. We cover how to funnel a customer down on web-based chat experiences and the value of educational pitches when it comes to text-based ones. Enjoy! TIME-STAMPED SHOW NOTES: [00:25] Today's topic: How You Can Write a Chat Marketing Sequence that Works.[00:33] What is chat marketing? Chat-based platforms that convert![01:44] Web-based chat tactics: firstly find out the reason a customer has visited your website.[02:39] Mapping which of three main activities a visitor can be funneled down into.[03:11] Making the transition from bots to human-assisted smooth by using LTVplus.[03:48] Text-based strategies: the first message should be the ‘first name question mark'.[04:27] Make the chat educational: customers want a problem solved.[04:51] Increases in Ole's ROI and conversions after releasing an educational article.[07:20] To stay updated with events and learn more about our mastermind, go to the Marketing School site for more information. Links Mentioned in Today's Episode: ManyChat MobileMonkey Twilio Intercom Drift LTVplus Ole Henriksen Google Ads Leave Some Feedback:   What should we talk about next? Please let us know in the comments below Did you enjoy this episode? If so, please leave a short review.   Connect with Us:  Neilpatel.com Quick Sprout  Growth Everywhere Single Grain Twitter @neilpatel  Twitter @ericosiu

Working remotely as an individual means having to adapt to your job or company needs from an employer standpoint. However, what happens when the task is too big for an individual or a small team? What happens when you need to entrust a complete specific part of your business to another partner who is not on-site? In this episode of The Human Behind the Screen we're joined by GQ Fu, co-founder of LTVplus to discuss the intricacies of outsourcing and integrating other businesses in your own corporate or work ecosystem and keep things smooth between both parties to ensure optimal performance in your business.