The eCom Ops Podcast

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Welcome to the #1 podcast in the eCommerce operations space... There is a deluge of content around how to grow an eCommerce business but very little support for the people “working behind the scenes” to ensure that customers receive their orders whilst ha

SyncSpider


    • Jun 10, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 27m AVG DURATION
    • 228 EPISODES


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    Latest episodes from The eCom Ops Podcast

    Actionable tips: How to win the race in eCommerce business with Anatoliy Labinskiy

    Play Episode Listen Later Jun 10, 2025 34:17


    This week, we had Anatoliy Labinskiy, the founder and the CEO of GSM Growth Agency, sharing his rich experience in eCommerce with our audience. Find out how he learned the hard way how to succeed in eCommerce, what are the crucial things to pay attention to, and where most eCommerce business owners make mistakes.

    Greatest Hits: The eCommerce Trick No One Told You with Shaun Brandt

    Play Episode Listen Later Jun 2, 2025 25:57


    Welcome to another exciting episode of SyncSpider's eCom Ops Podcast, hosted by Norbert Strappler! In this episode, we're thrilled to have Shaun Brandt as our guest, the Co-Founder of Oddit and a performance branding expert behind numerous successful direct-to-consumer (DTC) brands. He reveals his unique approach to conversion rate optimization, discusses the importance of trust and authenticity in the customer journey, and shares invaluable insights from his work with a diverse range of clients.

    Essential hacks: Empowering E-Commerce Growth: Data Strategies and Solutions with Moustafa Moursy

    Play Episode Listen Later May 23, 2025 23:31


    In this special eCom Ops podcast episode, journey with us as we dive deep into the world of e-commerce, and the importance of understanding data dynamics and how it fuels growth is paramount, guided by Moustafa Moursy's expertise. Discover the strategies, the solutions, and the sheer passion that makes Push Analytics a game-changer in the business growth landscape.

    Actionable insights: Expert Email Marketing Insights for Maximum Growth with Kyle Stout

    Play Episode Listen Later May 21, 2025 29:03


    On this episode of SyncSpider's eCom Ops Podcast, we welcome Kyle Stout, the founder of Elevate & Scale and an expert in e-commerce email marketing. Join host Norbert Strappler as they explore the power of email marketing for e-commerce businesses, including the significance of segmentation and personalization, striking the right balance between promotional and content-based emails, and the latest industry trends.

    Actionable insights: Saving Your Budget in eCommerce by Choosing the Right Payment Option with Karla Dembik

    Play Episode Listen Later May 7, 2025 21:05


    Did you know you can save your budget in eCommerce by choosing the right payment option? Did you even know that you have options? Find out how to do that with our podcast guest, Karla Dembik, the Founder and Owner of Phoenix Payment Processing.

    Why Your CFO Shouldn't Touch Google Sheets Again with Sidharth Kakkar

    Play Episode Listen Later Apr 25, 2025 27:23


    In this episode of the Ecom Ops Podcast, we dive into the world of modern finance ops with the brilliant mind behind Subscript an automation-first platform built specifically for B2B SaaS CFOs. Our guest is Sidharth Kakkar, a second-time founder who scaled his first company, Freckle, to $40M ARR before selling it. Now with Subscript, he's helping finance teams ditch the manual chaos, automate everything from billing to revenue recognition, and shift into strategic mode.

    Essential hacks: Navigating the eCommerce Jungle: A Special Mix

    Play Episode Listen Later Apr 17, 2025 25:48


    Step into the heart of the eCommerce jungle with a curated selection from four of our most riveting podcast episodes. Our expert guests shed light on the nuances that can make or break an online business as the digital landscape evolves. Allow their words to guide, inspire, and illuminate your eCommerce journey. Join a special mix with Shaun Brandt, Chris Shipferling, Julien Nowak, and Paul Rafelson!

    Actionable tips: Selling Your eCommerce Venture? Insights and Strategies for Success! - Chris Shipferling

    Play Episode Listen Later Apr 11, 2025 35:33


    Join Norbert Strappler in the new SyncSpider's eCom Ops Podcast episode as he chats with e-commerce expert Chris Shipferling, the Managing Partner at GW Partners and Founding Partner at SouthCol, revealing strategies to maximize your business's value and master the exit process. Get ready to level up your eCommerce operations!

    Greatest Hits: Where do Brands Turn Wrong & How to Get It Right with Liz Stack

    Play Episode Listen Later Mar 28, 2025 31:26


    Welcome to another episode of the Ecom Ops podcast! Today, we host Liz Stack, Senior Brand Manager at Yotpo and a passionate advocate for women in e-commerce. Liz shares her journey, Yotpo's mission, and her involvement with the Women in E-Commerce community. Get ready for an inspiring conversation filled with insights and success stories.

    How AI is Transforming Creative Operations with Satej Sirur

    Play Episode Listen Later Mar 21, 2025 31:28


    In this episode of the Ecom Ops Podcast, we sit down with Satej Sirur, Founder & CEO of Rocketium, to explore how AI-powered automation is reshaping creative operations. With 20 years in software innovation and leadership roles at Microsoft and AWS, Satej has deep insights into how businesses—from startups to Amazon-level giants—can revolutionize their marketing content.

    Latest industry update: E-Commerce Logistics from a Different Lens with Juan Camilo Meisel

    Play Episode Listen Later Mar 7, 2025 20:18


    Join us in this enlightening episode of the eCom Ops Podcast with Juan Camilo Meisel, CEO and founder of GRIP Shipping. Dive into the world of e-commerce logistics, uncovering the complexities and the crucial role of data-driven decision-making. Discover how Juan's journey from ButcherBox to founding GRIP Shipping is revolutionizing the way e-commerce handles perishable goods.

    Actionable tips: How E-commerce Principles Can Benefit Real Estate with Carlos Salguero

    Play Episode Listen Later Feb 28, 2025 34:22


    Embark on a journey with Carlos Salguero, the President of CS3 Investments, where he masterfully intertwines e-commerce, logistics, and real estate. Whether you're a digital novice or a seasoned retailer, this eCom Ops Podcast episode is your gateway to profound e-commerce revelations. Equip yourself for a thriving online venture.

    The Power of One-Person E-Commerce Businesses with Elaine Pofeldt

    Play Episode Listen Later Feb 21, 2025 19:47


    Can you build a 7-figure e-commerce business without a massive team? In this episode of the eCom Ops Podcast, host Norbert Strappler interviews Elaine Pofeldt, journalist and author of The Million-Dollar, One-Person Business, to uncover how solopreneurs are scaling smarter—not harder.

    Essential hacks compilation: Sales as the Backbone: eCom Ops' Bold New Approaches Unveiled

    Play Episode Listen Later Feb 14, 2025 37:19


    Welcome to a landmark episode of the eCom Ops Podcast. We've curated a special mix featuring four visionary leaders in the eCommerce space. Each guest brings a wealth of knowledge and experience, shedding light on critical aspects of the industry. This episode is a treasure trove of insights, from innovative sales strategies and B2B sales enablement to the intricacies of customer loyalty and the nuances of subscription models.

    Greatest Hits: From Subscription Surprises to E-commerce Enigmas with Paul Jarrett

    Play Episode Listen Later Feb 7, 2025 32:54


    Dive into the dynamic world of e-commerce with Paul Jarrett, CEO and co-founder of Bulu, a leading force in subscription boxes. In this episode, unveil the nuances of blending e-commerce with subscription models, grasp the finesse of negotiation, and uncover insights that can revolutionize your e-commerce journey. Whether you're a novice or a veteran in e-commerce, there's something for everyone. Listen now for a wealth of knowledge!

    Actionable tips: Navigating SEO, SEM, and Email Marketing with James Mew

    Play Episode Listen Later Jan 30, 2025 23:40


    The world of e-commerce presents a sea of opportunities, but only for those who know how to sail it. In this SyncSpider's eCom Ops Podcast episode, James Mew, Head of E-commerce at Wear Your Brand, demystifies the complexities of search engine optimization (SEO), search engine marketing (SEM), and the significant role email marketing plays in enhancing e-commerce businesses. He uncovers key strategies, shares practical experiences, and pinpoints common mistakes, all to provide actionable insights for anyone keen on leveraging the immense potential of e-commerce.

    How to Build a Multi-Million Dollar Amazon FBA Business with Neil Twa

    Play Episode Listen Later Jan 24, 2025 39:57


    In this episode of the eCom Ops Podcast, we sit down with Neil Twa, CEO and co-founder of Voltage Holdings, who has cracked the code to scaling Amazon FBA businesses into multi-million-dollar brands. With over 17 years in eCommerce, Neil has seen it all-what works, what flops, and what truly builds long-term success.

    Special Mix: The New Competitive Edge in eCommerce

    Play Episode Listen Later Jan 15, 2025 44:53


    Welcome to our Special Mix! This episode brings together the latest strategies in customer loyalty, hidden revenue optimization, marketing, analytics, and more. If you're an e-commerce brand looking to strengthen your competitive edge, these expert interviews will guide you toward success.

    Latest industry update: How to Run a Successful Amazon Store - Expert Tips

    Play Episode Listen Later Dec 31, 2024 26:31


    Welcome to our Special Mix! In this episode, we're breaking down the key elements every Amazon store owner should know. If you're an eCommerce business owner looking to scale, optimize your operations, and enhance your Amazon marketplace strategies, this episode is just for you.

    Must-listen: Revolutionizing Furniture Shopping with Alex Back

    Play Episode Listen Later Dec 27, 2024 23:10


    In this episode of the eCom Ops podcast, we sit down with Alex Back, CEO and founder of Couch.com. With over 15 years in the e-commerce and online retail industry, Alex shares his journey from running a direct-to-consumer furniture brand to creating an innovative platform aimed at solving the biggest pain points in furniture shopping. Join us as we explore the insights and experiences that have shaped Alex's career and his vision for the future of e-commerce.

    Essential hacks: Customer Loyalty in the New eCommerce Landscape with Bish Smeir

    Play Episode Listen Later Dec 17, 2024 27:36


    Tune in to our enlightening chat with Bish Smeir, the visionary behind the thriving loyalty platform, Vow, and the guiding force at Enigmatic Smile. Alongside our host, Norbert, we navigate the evolving terrain of contemporary eCommerce, the essence of loyalty rewards and envision the following chapters in online retail. Learn how to remain significant, captivate customers, and rise in a landscape dominated by giants like Amazon.

    Actionable Tips - Guide to Conquering Amazon with Will Haire

    Play Episode Listen Later Dec 13, 2024 29:23


    Join us in this exciting episode as we explore the e-commerce landscape with Will Haire, the co-founder of BellaVix. Specializing in marketplace marketing for D2C brands, Will brings over a decade of experience in boosting sales on Amazon and Walmart. Dive into his valuable insights on effective strategies, overcoming challenges, and the latest trends in e-commerce operations.

    Are Video Commerce & Shoppable Videos the Next Greatest Thing? with Eitan Koter

    Play Episode Listen Later Dec 6, 2024 31:39


    Are shoppable videos the future of eCommerce? In this episode, Norbert Strappler talks with Eitan Koter, Co-Founder and co-CEO of Vimmy, about how video content is evolving from simple engagement to a powerful driver for sales. Learn how Vimmy is transforming video content into an effective tool for making sales and boosting conversions in real-time.

    Actionable tips - The Secret Weapon for E-commerce Success with Jason Friedman

    Play Episode Listen Later Dec 3, 2024 31:21


    Welcome to the SyncSpider Ecom Ops Podcast! We're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

    Speeding Up Your Business Growth With Innovative B2B Payment Approach with Sudipta Jash

    Play Episode Listen Later Nov 22, 2024 24:15


    In this eCom Ops Podcast episode, Norbert speaks with Sudipta Jash, B2B FinTech expert at Global PayX, about modernizing B2B payments to become as seamless as in eCommerce. Learn how the latest innovations are transforming the world of B2B transactions.

    Mastering Sales Strategies: Tech, Techniques, and Timeless Lessons with Luis Baez - Actionable tips and insights

    Play Episode Listen Later Nov 14, 2024 29:16


    Tune into the Ecom Ops Podcast and meet sales savant Luis Báez, Global Revenue Enablement Leader at Deputy. Dive into the realm of sales, navigating technology challenges, and harnessing automation to connect better with customers. Báez, combining tech expertise with personal tales, reinvents the sales wheel while celebrating timeless wisdom from the most unexpected teachers. Learn how to transform your sales narrative and cultivate real relationships with clients.

    From 3M to 24M: The Real Secrets Behind Amazon Success with Hymie Zebede

    Play Episode Listen Later Nov 8, 2024 20:10


    Looking to take your Amazon business to the next level? In this episode, Norbert talks to Amazon expert Hymie Zebede, who helped scale a brand from $3 million to $24 million in just two years. Discover the secrets, lessons, and strategies that can transform your Amazon journey.

    Actionable tips: Sales as the Backbone: eCom Ops' Bold New Approaches Unveiled - Special Mix

    Play Episode Listen Later Oct 31, 2024 37:19


    Welcome to a landmark episode of the eCom Ops Podcast. We've curated a special mix featuring four visionary leaders in the eCommerce space. Each guest brings a wealth of knowledge and experience, shedding light on critical aspects of the industry. This episode is a treasure trove of insights, from innovative sales strategies and B2B sales enablement to the intricacies of customer loyalty and the nuances of subscription models.

    Amazon PPC Disrupted: Bold Moves to Predict, Adapt, and Win Big with Elizabeth Greene

    Play Episode Listen Later Oct 25, 2024 29:17


    Ready to take your Amazon PPC game to the next level? Join us as we chat with Elizabeth Greene, Co-Founder of Junglr, and uncover the secrets to mastering Amazon PPC! Elizabeth shares her unique journey, expert tips, and actionable strategies for eCommerce sellers to dominate their PPC campaigns and skyrocket sales. Don't miss out on these valuable insights!

    Must-listen: The Game-Changer's Guide to eCommerce Marketing: Strategies That Propel Your Business with Matt Janaway

    Play Episode Listen Later Oct 18, 2024 49:49


    In this episode of the eCom Ops Podcast, the host, Norbert Strappler, introduces Matt Janaway, the CEO of Marketing Labs and an expert in SEO, Adwords, Growth, and E-commerce Marketing. Matt shares his extensive background in e-commerce, starting his first online business at the age of 16 and working in the field for 23 years. Throughout the episode, Matt discusses various aspects of e-commerce, providing valuable insights and advice.

    Outsourcing Secrets: Build a High-Value, Low-Cost Team with Yoni Kozminski

    Play Episode Listen Later Oct 11, 2024 24:31


    In this episode, we welcome back Yoni Kozminski, founder of MultiplyMe and Escala, to dive into the benefits of offshore recruitment. Yoni shares how his companies have evolved, the differences between hiring freelancers versus full-time offshore employees, and why eCommerce businesses can save big by building high-value, low-cost teams in the Philippines.

    Greatest Hits: Localization Boosts Amazon Selling with Omar Angri

    Play Episode Listen Later Oct 4, 2024 20:39


    Welcome to SyncSpider's eCom Ops Podcast episode featuring an insightful conversation with Omar Angri, CEO of MarginBusiness, a seasoned expert in the world of Amazon selling. In this captivating discussion, Omar shares his experiences, tips, and strategies for succeeding in the ever-evolving Amazon marketplace.

    Beyond Likes and Follows: Vladimer Botsvadze on Personal Branding & AI

    Play Episode Listen Later Sep 27, 2024 32:56


    Are likes and follows all that you sought? Think again. Vladimer Botsvadze reveals what personal branding is all about and why you need to build it if you're running an eCommerce business. Discover how to use AI while still showing care efficiently and why emotional intelligence matters the most in any business nowadays.

    How to Turn a Kickstarter Campaign into an eCommerce Powerhouse with Dylan Lam

    Play Episode Listen Later Sep 20, 2024 19:48


    Ever thought Kickstarter was just for startups? Think again. Dylan Lam, CEO and Founder of Omirank, reveals how even established eCommerce brands can leverage crowdfunding to validate new product ideas, raise capital without risk, and build a loyal community before production begins.

    Actionable tips: Revolutionizing B2B Sales with Federico Presicci

    Play Episode Listen Later Sep 13, 2024 33:47


    Welcome to our insightful episode on sales enablement, featuring Federico Presicci, a seasoned expert in B2B sales and current Director of Sales Enablement at GetAccept. Federico brings a wealth of knowledge from his experiences in the SaaS, FinTech, and technology sectors, focusing on enhancing sales team skills globally.

    The Amazon-Free Zone: How Baltic Marketplaces Thrive on Local Expertise with Bartek Makuch

    Play Episode Listen Later Sep 5, 2024 32:01


    Discover how Bartek Makuch and PHH Group rapidly expand eCommerce in the Baltics and Finland. Learn the strategies behind their explosive growth, overcoming market challenges, and the opportunities for international sellers. This episode is a must-listen if you want to tap into a thriving market.

    Must-listen - Shopify Secrets: Amplifying Online Revenue with Clayton Bates

    Play Episode Listen Later Aug 30, 2024 23:28


    Dive into this eCom Ops Podcast episode with Shopify maven Clayton Bates of Inspire Small Business. Gain insights into e-commerce trends, the rise of AI, the importance of mobile optimization, and the power of genuine customer reviews. Whether you're a seasoned e-commerce player or just starting, this episode is packed with valuable takeaways. Tune in now!

    Greatest Hits - Expanding into eCommerce Marketplaces with David Cikanek

    Play Episode Listen Later Aug 23, 2024 24:09


    Welcome to our in-depth exploration of marketplace expansion in e-commerce, featuring insights from David Cikanek, a Head of Global Sales and marketplace expert from EXPANDO. In this episode of the EcomOps podcast, David shares his extensive knowledge and experience in connecting local stores to global marketplaces and helping brands navigate the complex world of online sales platforms.

    Cracking the Code of Sales Tax in eCommerce with Lahari Neelapareddy

    Play Episode Listen Later Aug 16, 2024 24:18


    In this episode of the eCom Ops Podcast, Lahari Neelapareddy, CEO and founder of Tax Hero, discusses the complexities of sales tax compliance for eCommerce businesses, sharing insights and practical tips for keeping your business compliant and thriving.

    Things Every eCommerce Business Should Know About Marketing with Daniel Budai

    Play Episode Listen Later Aug 9, 2024 23:29


    Welcome to Episode 116 of the Ecom Ops Podcast! In this episode, we're joined by Daniel Budai, Founder of Budai Media, an expert in email marketing and eCommerce. Daniel shares his journey from studying geology to becoming a top email marketer and offers valuable insights for eCommerce business owners.

    Special Mix: How to Run a Successful Amazon Store - Expert Tips

    Play Episode Listen Later Aug 2, 2024 26:31


    Welcome to our Special Mix! In this episode, we're breaking down the key elements every Amazon store owner should know. If you're an eCommerce business owner looking to scale, optimize your operations, and enhance your Amazon marketplace strategies, this episode is just for you.

    AI Avatars: Transforming Sales and Customer Engagement with Jay Pandya

    Play Episode Listen Later Jul 25, 2024 18:49


    What happens when a medical doctor becomes a tech entrepreneur? AI that changes everything! In this episode of the eCom Ops Podcast, Norbert Strappler talks with Jay Pandya, the visionary founder of AI startup Zingify and MVP Ventures. Jay shares his journey from medicine to tech, and how his passion for personal development led to the creation of Zingify. They explore AI's applications in e-commerce, the future of AI in sales and customer interactions, and Zingify's innovative solutions for making expert knowledge accessible to all.

    Must-listen - They Succeeded, So Can You: Follow the Tips - Special Mix

    Play Episode Listen Later Jul 19, 2024 24:47


    How many times have you seen a successful eCommerce business owner and wondered how they succeeded? Well, that's why we created this special mix! In this episode of the E-com Ops Podcast, we delve into the dynamic and ever-evolving world of eCommerce. Join host Norbert as he engages with four distinct voices in the field - Michael & Eugene Ravitsky, Anatoly Labinskiy, Moustafa Moursy, and Clayton Bates - each offering unique insights and strategies crucial for thriving in the complex world of eCommerce.

    AI-Powered Analytics & Smart Strategies for eCommerce with Mia Umanos

    Play Episode Listen Later Jul 12, 2024 22:42


    In this compelling episode of the Ecom Ops Podcast, we dive into the fascinating world of data analytics with Mia Umanos, the CEO of Clickvoyant and a seasoned expert boasting 15 years of experience. Mia, now a pivotal part of Clickvoyant, shares her journey and the revolutionary impact of AI-driven analytics on eCommerce.

    Greatest Hits - From Click to Court: E-Commerce Legal Insights with Paul Rafelson

    Play Episode Listen Later Jul 5, 2024 25:02


    In this episode, we're thrilled to welcome Paul Rafelson, an experienced eCommerce attorney, Founding Partner at Rafelson Law and co-founder of Online Merchants Guild, as he shares valuable insights on the legal aspects of e-commerce and navigating international business relationships. Don't miss this engaging conversation packed with expert advice on protecting and growing your e-commerce business in a rapidly changing landscape.

    SEO in E-Commerce: Backend Secrets to Boost Sales with Louis Smith

    Play Episode Listen Later Jun 27, 2024 21:45


    Welcome to the Ecom Ops Podcast! In this episode, we delve into SEO in e-commerce with Louis Smith, an expert in optimizing online stores to enhance traffic and boost sales. Discover valuable insights and practical strategies for your e-commerce business.

    Where do Brands Turn Wrong & How to Get It Right with Liz Stack

    Play Episode Listen Later Jun 21, 2024 31:26


    Welcome to another episode of the Ecom Ops podcast! Today, we host Liz Stack, Senior Brand Manager at Yotpo and a passionate advocate for women in e-commerce. Liz shares her journey, Yotpo's mission, and her involvement with the Women in E-Commerce community. Get ready for an inspiring conversation filled with insights and success stories.

    [Greatest Hits] E-Commerce Beyond Borders: Winning in the Amazon Arena with Stef van Boekel

    Play Episode Listen Later Jun 7, 2024 21:02


    Uncover the art of expanding your business internationally, captivating customers through tailored experiences, and transforming distribution challenges into successes with Stef van Boekel, the visionary Director of Business Development at Operator One. Dive into the intricacies of mastering European markets and innovating your approach to customer feedback.

    Think Omnichannel: Online + Offline; Here's Why! with Yuriy Boykiv

    Play Episode Listen Later May 24, 2024 23:41


    In this episode of the eCom Ops Podcast, host Norbert Strappler chats with Yuriy Boykiv, CEO of Front Row. Yuriy shares his journey from marketing to leading an eCommerce accelerator, providing insights into the evolving eCommerce landscape and the importance of omnichannel strategies.

    Revolutionizing Furniture Shopping: How Innovation Drives Success with Alex Back

    Play Episode Listen Later May 17, 2024 23:10


    In this episode of the eCom Ops podcast, we sit down with Alex Back, CEO and founder of Couch.com. With over 15 years in the e-commerce and online retail industry, Alex shares his journey from running a direct-to-consumer furniture brand to creating an innovative platform aimed at solving the biggest pain points in furniture shopping. Join us as we explore the insights and experiences that have shaped Alex's career and his vision for the future of e-commerce.

    [Greatest Hits] Expert Email Marketing Insights for Maximum Growth, Kyle Stout, Elevate & Scale

    Play Episode Listen Later May 10, 2024 28:59


    On this episode of SyncSpider's eCom Ops Podcast, we welcome Kyle Stout, the founder of Elevate & Scale and an expert in e-commerce email marketing. Join host Norbert Strappler as they explore the power of email marketing for e-commerce businesses, including the significance of segmentation and personalization, striking the right balance between promotional and content-based emails, and the latest industry trends.

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