ICE Mortgage Technology Open House Podcast

Maintaining and deepening your borrower connections doesn't have to be complicated. With recent data showing that every generation of borrowers prefers a high tech, high touch mortgage experience, it's imperative for today's lenders to use the right technology to master the art of attracting borrowers and keeping them too.  Watch part five of our “What borrowers want” series to hear Nick Belenky, Managing Director of Solution Sales, at ICE Mortgage Technology share expert insights on how lenders can set themselves up for future success by leveraging technology to engage new borrowers, win their loyalty and strengthen referrals. Download ICE Mortgage Technology's free “What Borrowers Want” eBook to access more valuable data.

Data shows that today's borrowers are prioritizing keeping costs down, closing faster and having an exceptional experience throughout the mortgage process. To meet these high demands, lenders need a support system that can help them build a seamless, end-to-end workflow. The largest network of mortgage technology partners in the industry are standing by to help you meet your clients' needs, while also helping your bottom line. In this What Borrowers Want episode, ICE Mortgage Technology executives Chris Backe, Partner Solutions Director, and Cathy Blaszyk, Director of Partner Development, will share a look at today's borrower preferences, how lenders are streamlining their workflows to meet them and what results they are seeing.Download ICE Mortgage Technology's free “What Borrowers Want” eBook to access more valuable data.

The underwriting process is notorious for being complex and time-consuming, with more than 2,500 data fields and 300 pages of content needing to be reviewed on any given loan. Leveraging mortgage automation can go a long way to reduce the manual work, however, there are several misconceptions surrounding the use of automation. Join Michael Hammond, President and Founder of NexLevel Advisors LLC, as he talks with Suzy Lindblom, Chief Operating Officer at Arc Home LLC, and Kim Hoffman, Head of Mortgage Operations at SoFi, about how they are leveraging automation in their underwriting workflows. Hear these industry experts share the truth on how to effectively maximize its benefits, including where to start, what to prioritize and how to gain buy-in with your team.

According to ICE Mortgage Technology's 2023 Borrower Insights Survey, one third of current homeowners plan to take out a home equity loan in the next year. And with the next market shift on the horizon, now is the time to position yourself to be the one they call when they are ready to take the next step in their home finance journey. Watch part three of our “What Borrowers Want” series to hear ICE Mortgage Technology executives, Chris McEntee, VP of Product & Corporate Development, and Lisa Fiondella, VP of Product Management - Data and Analytics, share insights into how you could better leverage data to stay connected with customers after closing, quickly identify opportunities and re-engage with households as they evaluate a bigger home, a Home Equity Line of Credit, or a refinance.Download ICE Mortgage Technology's free “What Borrowers Want” eBook to access more valuable data.

According to ICE Mortgage Technology's 2023 Borrower Insights Survey, nearly two-thirds of recent borrowers plan to seek new financing within the next year, including home equity loans, reverse mortgages, refinancing, and investment property loans. Are you prepared to provide the experience that will win their business? Tune into part two of our “What Borrowers Want” series to hear Matt Dowd, VP of Product Management at ICE Mortgage Technology, share an inside look at what's most important to today's borrowers when selecting a lender, how you can ensure you're delivering in those areas, and how ICE Mortgage Technology can help you deliver high-tech, high-touch interactions that create customers for life.Download ICE Mortgage Technology's free “What Borrowers Want” eBook to access more valuable data.

Looking to maximize conversions, double retention rates, and expand your referral network?In the second episode of our Breaking the ICE video series, your host Eric Kujala, VP of Product Marketing, ICE Mortgage Technology®, and special guest Dan Catinella, Chief Lending Officer, Total Expert, share the importance of leveraging data and intelligence to grow your business and enhance your customer base just in time for homebuying season.With applications increasing and demand heating up, it's the perfect time to refresh your business tactics, so you can watch your conversion and retention rates bloom.

Rates are up. Volume is down. Winning every potential borrower is more important than ever. Are you delivering the experience they prefer? In this new series, we're sitting down with industry leaders from ICE Mortgage Technology® to discuss the latest insight into borrower expectations. In episode one, we're joined by Sara Holtz, VP of Demand Marketing and Communications at ICE Mortgage Technology, to share an overview of their 2023 Borrower Insights Survey. Tune in to learn how borrower preferences have evolved over the past year and what lenders need to do to deliver an exceptional experience and drive repeat business in a shifting market.Download ICE Mortgage Technology's free “What Borrowers Want” eBook to access more valuable data.

The focus on affordable lending in today's housing market is creating important conversations for all of us in the mortgage community. In episode six of the Women in Mortgage Technology Series with Shred Media, we're sitting down with Courtenay Dunn, Director, Government Affairs at ICE, and Lisa Fiondella, Vice President Product Management - Data and Analytics, ICE Mortgage Technology, to discuss how we can better support our underserved markets, explore affordable lending strategies, and take a look at how your data could hold the key to generating more business while making people's homeownership dreams come true. Join us to hear these leaders share market insights and business best practices that will support our efforts to help potential homeowners accomplish a milestone they may have previously believed impossible.

In the first episode of our new Breaking the ICE video series, we're detailing how to identify personal and professional opportunities to become a conference champion. By developing a conference blueprint before you arrive, you'll be able to maximize the impact on your business strategies.Get innovative tips from mortgage industry leaders and networking pros, Eric Kujala, VP of Product Marketing, ICE Mortgage Technology®, and Sue Woodard, Senior Advisor, STRATMOR Group, on how to get the most ROI out of every event. They'll prepare you to make a game plan, select activities and engagements that support your goals, and create post-conference action items to take back to your team.

Ensuring that your marketing and sales teams are in lock step is key to building a customer-first organization. By staying closely connected, you can drive more business organically, maximize the ROI of every dollar you spend, and better identify and address customer challenges. In episode 5 of our “Women in Mortgage Technology” series with Shred Media, we're talking with ICE Mortgage Technology's VP of Sales, Patty Canady, and VP of Demand Marketing and Communications, Sara Holtz, about proven strategies for creating and maintaining alignment between their two organizations. Join us to hear these leaders share their approaches for effective collaboration and how together they are developing meaningful, lasting relationships with their customers.

Change is hard, but having the right support in place can make all the difference. In episode 4 of our “Women in Mortgage Technology” series with Shred Media, we're sitting down with executives who have helped countless lenders successfully adopt new technologies and navigate the change management that follows. Join us to hear ICE Mortgage Technology's Janet Fell, VP Solution Engineering, and Kerri Girouard, VP Client Success, as they discuss common pitfalls lenders face when implementing a new solution, how to identify what success looks like for your organization, and advice for embracing a culture of change.

Now's the time to learn how to adapt your business strategies to navigate today's market and prepare for future success no matter what comes your way. Join Mortgage Champions, in partnership with ICE Mortgage Technology, for expert advice on how to navigate the mortgage business during times of change. Tune in to hear from long-time friends and industry leaders, Dale Vermillion, CEO of Mortgage Champions, and Kevin Peranio, Chief Lending Officer, PRMG as they discuss their passion for helping people achieve the dream of homeownership, their top tips to find motivation and achieve success in today's housing landscape, and expert advice on how to continue growing in 2023.

Women in Mortgage Technology: Leading the Future of Industry InnovationEpisode 3: Secrets to creating strong customer relationships In partnership with Shred Media, we are spotlighting women who are making advancements in mortgage technology and driving our industry forward. In episode three, we're featuring two sales executives who have been successful in developing strong customer relationships that accelerate their clients' ability to navigate the digital mortgage journey. Tune in to hear ICE Mortgage Technology™'s Executive Account Leaders, Rhiannon Bolen and Mary Solon discuss their approach for maintaining these relations, and how these connections help their clients overcome challenges in today's mortgage market.Share this episode on LinkedIn today!

Women in Mortgage Technology: Leading the Future of Industry InnovationEpisode 2: The pioneers behind eClosingIn partnership with Shred Media, we are spotlighting women who are making advancements in mortgage technology and driving our industry forward. In episode two, we're featuring three award-winning product leaders who are fundamentally transforming how home loans close in the U.S. Tune in to hear ICE Mortgage Technology's Nancy Alley, Vice President of Product Strategy, Rebecca Frisbie, Director of Product Management, and Tiffany Bjarnson, Senior Product Manager, discuss the current state of the eClosing landscape, their approach to product development, and how technology is enabling lenders to meet the evolving needs of both their borrowers and their employees. Join us and get to know the women behind the technology that is connecting more people to the American Dream of homeownership.Share this episode on LinkedIn today!

Women in Mortgage Technology: Leading the Future of Industry InnovationEpisode 1: How teamwork is building the technology for an evolving marketIn partnership with Shred Media, we are spotlighting women who are making advancements in mortgage technology and driving our industry forward. In our debut episode, we're sitting down with ICE Mortgage Technology executives, Stephanie Durflinger, SVP of Product Strategy, and Marci Davis, VP of Product Management, to talk about technology's role in the housing industry, creating stability in an evolving market, and embracing innovation with customer needs in mind. Join us and get to know the women behind the technology that is connecting more people to the American Dream of homeownership.Share this episode on LinkedIn today!

In today's equity-rich market, there are significant opportunities for lenders to create customers for life by helping borrowers tap into their homes' equity. In today's special episode of the Open House Podcast, Margie Ambrosio, SVP Information Systems Manager at George Mason Mortgage, shares her unique perspective on why home equity lending should be a “no-brainer” for today's lenders. Listen now to hear the proven strategies that enabled her team to:·       Quickly react to rising demand for home equity lending·       Originate, process, and close home equity products in 2 weeks or less·       Have confidence that every loan is compliant - now and in the future·       Achieve exceptional efficiencies and ease-of-use with a single system of record

At the podcast booth during ICE Experience 2022, ICE Mortgage Technology experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 podcast mini-series.When it comes to eClose, Affinity Plus Federal Credit Union is leading the pack by delivering an exceptional digital experience to their members. Recently, we released a hybrid eClose ROI study that dug deep into the short and long term benefits of implementing eClosing technology.In this new podcast, ICE Mortgage Technology's Michelle Hansen, Director of Product Marketing, is speaking with John Simonson, Vice President of Real Estate at Affinity Plus Federal Credit Union. Listen in now to hear them discuss how Encompass® eClose is enabling lenders to innovate their borrower experience, while saving significant time and money. 

At the podcast booth during ICE Experience 2022, ICE Mortgage Technology experts sat down with customers and industry leaders to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 podcast mini-series.In case you missed it, the market hasn't just shifted, it's completely changed. For the past couple of years, lenders and LOs have been riding the wave of low rates and high volume, but with refinances shrinking, now is the time to adjust to achieve success in 2022.In this new podcast, ICE Mortgage Technology's DeLaine Nick, Director of Growth Marketing, is speaking with industry leader and CEO of Mortgage Champions, Dale Vermillion. Listen in as they discuss what lenders need to do now to win more business. Plus, learn the best practices for balancing technology and relationships to ensure borrowers are at the center of the transaction every time. 

At the podcast booth during Experience 2022, ICE Mortgage Technology experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 podcast mini-series.From a technology and IT perspective, how do you balance change? The key is to introduce and manage new technologies thoughtfully. In this new podcast, ICE Mortgage Technology's Carol Crawford, Senior Director of Product Marketing, is speaking with Colin Tordale, Director of IT, at Mann Mortgage. Listen in now to hear their conversation on how to successfully adapt to change, including:The importance of identifying the problem to find the right solutionEquipping your teams with the tools and information they need to help minimize disruptionRecognizing the “why” behind managing and introducing new technologies

At the podcast booth during Experience 2022, ICE Mortgage Technology experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 podcast mini-series.In today's market, lender efficiency is more critical than ever for successful business growth. Instead of just focusing on managing capacity when refinances were booming, it's now time to prioritize the customer experience. In this new podcast, ICE Mortgage Technology's Eric Kujala, VP of Product Marketing, is speaking with Rajesh Bhat, CEO, at Roostify. Listen in now to learn how strategic partnerships can help lenders be more efficient and stay competitive. 

At the podcast booth during Experience 2022, ICE Mortgage Technology experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 podcast mini-series.What are the driving forces behind an organization's decision to start their automation journey? The desire to deliver better borrower experiences, streamline operations, and solve business paint points are a few, but if you're looking to hear a firsthand account of automation adoption, you're in the right place.In this new podcast, ICE Mortgage Technology's Aaron Dormio, Senior Product Marketing Manager, is speaking with ICE Mortgage Technology customers Will Riner, Senior Vice President of Information Technology and Coty Baker, Senior Data Analyst at First Community Mortgage. Listen in now as they discuss how First Community Mortgage built a successful culture of automation that led them to effectively solve crucial pain points, drive front and back-end efficiencies, and achieve business growth. 

At the podcast booth during Experience 2022, ICE Mortgage Technology experts sat down with customers to discuss their eClose, automation, and data journeys. For inspiration on how you can start innovating your digital mortgage processes, be sure to tune into each episode in this Experience 2022 podcast mini-series.Why should lenders adopt eClosing? A lot's changed in two years, and in 2022's purchase-driven market, it's more important than ever to close loans quickly, bring in new business, and deliver the digital closing experience that borrowers want and expect. In this new podcast, ICE Mortgage Technology's Rebecca Frisbie, Director of Product for the Encompass Document Platform, is speaking with Jordan Brown, Managing Director, at Marketwise Advisors, LLC. Listen in now to hear their take on: The rise of eClose in today's shifting marketThe key benefits of eClose adoption, according to lendersPredictions on how eClosing technology will evolve in the next few years

Rapid advancements in technology have pushed automation to the forefront of mortgage lending. Making a plan for automation is only the first step, and now is the time to put that plan into action.In Episode 5 of our “Culture of Automation” podcast mini-series, we'll be joined by Chris McLendon, VP, Executive Account Leader at ICE Mortgage Technology™.  Chris will use his experience in solving problems for the biggest lenders in the industry to help us understand: Areas of improvement to focus on for a competitive edgeThe impacts of choosing the right LOS providerWays to simplify change management and champion adoptionRealistic ROI expectations when adopting automationListen now to hear these tips, and to get Chris' prediction for when we can expect the 15-day close to become the norm. 

A successful eClose journey doesn't stop at the closing table, and no one knows that better than EPM.In this new podcast episode, Elizabeth Barnicle, Eastern Regional Manager at MERSCORP Holdings, Inc., spoke with Stephanie Hodge, Closing Director and Logan Judah, EVP of Secondary Fulfillment at EPM about how EPM successfully incorporated eNotes into their eClose process, and how they tackled all the steps in between.Listen now for a behind-the-scenes look at how EPM expanded their eClose footprint to include a successful eNotes roll out, with expert advice on:How to support and equip your internal teams when transitioning from paper to eNotes Why incorporating eNotes into your eClose strategy can help you scaleThe key benefits of registering eNotes on the MERS® eRegistry

Change on any level can be hard if you're not prepared. With a solid plan in place, even major organizational change will be less daunting. In episode 4 of our podcast series, “Building a Culture of Automation,” we sit down with Mia Ferreira, Director of Product Management at ICE Mortgage Technology™, to get her perspective on how to build a change management strategy that will see you through to a successful adoption. Some of the areas she'll cover include:Setting up effective channels for communicationSharing the executive vision with the whole teamIdentifying influencers, advocates and evangelists that will create a positive attitudeReceiving and responding to post-launch feedback, and solving any problems early onListen now to learn how you can ensure a positive experience for everyone on your team, from the initial change architects, all the way to the end user.

Borrowers and loan officers have shifted away from the signing table.Empowered by digital experiences, consumers are taking their financial decisions into their own hands, with the ability to cut out the middle man as a basic expectation. In episode 3 of our “Culture of Automation” podcast mini-series, John Haring, Director of Product Management at ICE Mortgage Technology explains how technology has caught up to desire with mortgage lending automation. Listen in to discover how automation empowers lenders to be more efficient, improve quality and, ultimately, deliver an impressive experience to borrowers.

What's driving lenders to make the change to automation?  Survival.We're experiencing an historic shift in the mortgage lending market on the heels of an unprecedented refi boom, a high-demand real estate market, and a greater-than-ever need for efficiency.  In episode 2 of our “Culture of Automation” podcast mini-series, Amy Cross, Principal Project Manager at ICE Mortgage Technology covers: What's prompting lenders to adopt a culture of automationWhy automation is a critical element to long-term survivalWhich processes lenders are automating firstWhat end-to-end automation really looks likeTaking just 16 minutes to hear from Amy now is a big step in the right direction on your path to automation.

Moving your organization toward automation is no longer a nice to have, it's necessary for survival in the mortgage industry. To provide some perspective on this seismic shift, we've engaged six top experts as guest speakers across a six-episode “Culture of Automation” podcast mini-series.To kick things off, we spoke with Keri Rogers, SVP, Strategic Planning at Lennar Mortgage. She covered a variety of topics with us, including:Steps an organization should consider when adopting a culture of automationThe impact automation can have on mortgage processes, and consequently, the borrower experienceRecommendations for mortgage companies looking to leverage automation to help drive greater ROI, efficiencies, and complianceListen to each episode to find out what your path toward automation might look like.

In this special episode of our Open House podcast, you'll get the inside scoop on the current state of eClose in the mortgage industry, and where we go from here. Tune in to hear Sarah Wheeler, Editor-in-Chief at HousingWire, interview Joe Tyrrell, President of ICE Mortgage Technology, and get answers to big questions, including:What does it actually mean to digitize the closing process?How are ICE Mortgage Technology's eClosing capabilities different?Why is the industry slow to adopt eClose?What's next for ICE Mortgage Technology's eClose solution in 2022?

You've probably heard that transitioning from paper notes to electronic notes (or eNotes) can have a big impact on both the efficiency of your closing process and your bottom line. But, what are eNotes really, and how can you start leveraging them today? In this episode of the Open House podcast, our eMortgage experts discuss the basics of eNotes and tips on how to successfully adopt eNotes and eClosing across your organization. Tune in to get key insights into:The key differences between an eNote and a paper noteWhat to consider when starting your eNote journeyThe first steps to take when planning to roll out eNotesWhat's ahead for Encompass® eClose 

By selecting the right lending platform, you can alleviate compliance concerns, support business growth, and automate lengthy, manual steps in the loan process. But how do you know which platform is the right one to support your workflow's unique needs?Tune into this episode of the Open House podcast to hear Daralyn Schneider, Vice President, Mortgage Services at Indiana Members Credit Union, and Tamera Jette, Vice President, Mortgage Operations at First Tech Federal Credit Union, share what they looked for in a new lending platform and the remarkable results they saw after making the switch.

This special episode of our Open House podcast gives you a front row seat to an engaging fireside chat between the President of ICE Mortgage Technology, Joe Tyrrell and mortgage industry leader, Rob Chrisman of Chrisman, LLC. During this interview that originally took place at the Mortgage Innovators Conference, these industry experts discuss everything from what trends are taking place in the residential mortgage space, to what's next for ICE Mortgage Technology.Tune in now to hear exclusive insights into: The state of the mortgage industryHow life for both borrowers and lenders has changed post-2020How new technology like eClose is transforming the mortgage industry What innovations we can expect to see in 2021 and beyond

Are you working towards a fully digital mortgage experience for your borrowers? This is your chance to see how CrossCountry Mortgage is managing their journey, and how you can take advantage of what they have learned along the way to keep up in this changing market.In this new podcast episode, Terry Chung, VP of Business Solutions, CrossCountry Mortgage, LLC and Liz Barnicle, Eastern Regional Manager, MERS reveal how eMortgage is changing the face of her organization and delighting borrowers along the way. During the podcast Terry will share valuable insights about challenges, strategies, and results based on first-hand experience.

How far along are you on your digital closing journey? Adopting an eClosing solution can help you streamline the closing process, enhance the borrower experience, and change the way your business closes loans, for the better. In this new episode of our Open House podcast, hear from Nancy Alley, VP of Product Strategy, ICE Mortgage Technology on how investing in an eClosing solution can help you:Simplify the closing experience for all parties involvedImprove business processes, without additional complexity Exceed borrower expectations with increased efficiencies

Do you want the key to a correspondent investor's success? Learn how effective collaboration between correspondent investors and their customers leads to collective wins.  In this podcast, hear from Mark Daly, SVP of Mortgage Originations Support, Flagstar Bank, and Eric Kujala, Product Marketing Director, ICE Mortgage Technology, as they discuss how investing in effective customer communication tactics can help you:Meet your customers where they areProvide solutions to support the business goals of your customersExceed customer expectations and achieve stronger retention rates

With the new URLA right around the corner, are you as prepared as can be? We know your URLA to-do list can be overwhelming, but our experts have you covered.In this podcast, hear from ICE Mortgage Technology's Ryan Murray, Product Marketing Manager and John Haring, Director of Product Management as they discuss:The driving factors behind the redesigned URLA and the changes to expectHow the new form impacts lenders and what they should be doing now ahead of the mandatory implementation date What should be at the top of lenders' to-do lists in order to be URLA-ready come March 1st

They say hindsight is 2020. But it's safe to say that no one could've predicted the twists and turns we've been through this year. In addition to staying on top of shifting rules and regulations, the need to close loans remotely and in record time has kept us busy. For new insights into how to navigate doing business in 2021 and beyond, tune into our new podcast, “Compliance considerations for a post-2020 world”.Join ICE Mortgage Technology's Alisa Grover, Senior Director of Product Marketing, and Mark Ladd, VP of Regulatory and Industry Affairs as they discuss:How the mortgage industry's regulatory environment has evolved in the past yearPotential compliance and regulatory changes coming our way in terms of health, safety and privacy How to improve loan process operations digitally and remotely with automation

Struggling to balance borrower expectations with high loan volumes? You're not alone. As lenders work diligently to support their customers during a time of unprecedented volume, technology has been brought to the forefront as a means of achieving scalability and delivering top-notch service. Through automation, lenders can free up employees to spend more time cultivating the long-lasting customer relationships that the mortgage industry was built on.In this podcast, hear from Eric Kujala, Product Marketing Director, ICE Mortgage Technology, and Nolan Johnson, Sales Engineer, HPA, A Cognizant Company, as they discuss how the mortgage industry is harnessing the power of robotic process automation (RPA) and Artificial Intelligence (AI) today and the key things to consider when evaluating RPA for your business.

While business has certainly been booming these past seven months, lenders are working hard to deliver and adapt during unprecedented times of increased loan volumes, while managing a remote workforce. Achieving borrower satisfaction by safely and securely close loans is driving the need for eClose solutions. As a result, developing an eClose strategy to support your business needs is more important than ever in order to stay competitive and ensure a prosperous future.In this podcast, hear from ICE Mortgage Technology's Alisa Grover, Senior Director, Product Marketing and Rebecca Frisbie, Senior Product Manager as they discuss the state of eClose in the mortgage industry today, key tips for lenders and ICE Mortgage Technology's approach to accelerating the closing process through automation.