Lean Leadership for Ops Managers

How well do you stick to your core values when it comes time to make hard decisions? It's easy to talk about them in meetings and put them as posters on the walls, but do your decisions and actions align with your values? In this episode, Jamie shares how our behavior shows our values, plus an important update regarding the podcast. What You'll Learn from this Episode:An Update on the PodcastCore Values in an OrganizationValues Dictate Our BehaviorHaving the Courage to Make Hard DecisionsGet full show notes and more information here: https://processplusresults.com/podcast/128

What is Lean Leadership?  It's kind of an elusive, hard-to-define thing. In today's episode, I'll break down what both Lean and Leadership mean to me, which then drives how I develop leaders. You'll hear key components to consider when moving Lean Leadership beyond a buzzword to definable meaning.This is my living and growing definition. Things can change, but the goal is to inspire you to create your own code to operate by. Let's get to work! What You'll Learn from this Episode:What Lean means to me, and how it advances my purposeMy current definition of LeadershipHow my definitions of Lean Leadership drive my practice in developing peopleKey considerations for how you think about Lean LeadershipExplore for yourself: What is Lean Leadership?Get full show notes and more information here: https://processplusresults.com/podcast/127

How well do you listen? How quickly do you jump in and start offering solutions or try to fix the problem? In this episode, Jamie shares things that hinder us from listening and how to listen effectively as an operations leader.What You'll Learn from this Episode:Choosing to Listen IntentionallyThings that Hinder Me from ListeningTwo Ways to Improve Our Listening SkillsShifting Away from Either/Or Thinking Get full show notes and more information here: https://processplusresults.com/podcast/126

How do we create an organization that has a growth mindset? So often, we look at our teams to see how they can improve, but building a culture of improvement starts with us as the leaders. In this episode, Katie Anderson joins us to discuss GE's Lean Mindset Event and how to develop a growth mindset as a leader. What You'll Learn from this Episode:Change Begins with LeadershipLearning to Step into Something NewDifferences Between Fixed and Growth MindsetGrowth Mindset is the Foundation of Continuous ImprovementGet full show notes and more information here: https://processplusresults.com/podcast/125

How do you approach safety? As leaders, it's easy to focus on policies to ensure everyone follows the rules, but safety encompasses so much more than procedures; it is a team sport. In this episode, Jamie shares how safety starts with our mindset and culture within our team. What You'll Learn from this Episode:Safety is a product of servant leadershipSafety is an expression of loveAn evaluation of the safety in our organizationsGet full show notes and more information here: https://processplusresults.com/podcast/124

Hello from New York! I am coming to you live from GE's Lean Mindset Event, which focuses on encouraging the right mindset to embrace lean and features several excellent speakers across different industries, including CEOs from top companies, former NBA and NFL players, and more. In this episode, I share an overview of the event, plus my initial reaction and key takeaways.What You'll Learn from this EpisodeLive from New YorkMy initial reactions and key takeawaysA Lean Mindset leads to Lean ThinkingLean Tools versus Lean ThinkingLeaning into the Growth MindsetGenuinely going to Gembahttps://processplusresults.com/podcast/123

How might operations leaders delegate more effectively? In this episode, Jamie explains how the reason we delegate can drive more effective delegation and practical steps you can take to delegate for development efficiently.What You'll Learn from this Episode:How to Delegate More EffectivelyThe Primary Reason for DelegatingGaining Clarity on the Individual, Activity, and SkillsDefine the Level of DelegationThe Logistics of DelegationGet full show notes and more information here: https://processplusresults.com/podcast/122

Why do you delegate? How does that determine what tasks you choose to give? In this episode, Jamie discusses the real reasons Ops Managers should delegate and how it benefits themselves plus other members of their team.What You'll Learn from this Episode:The Reasons Ops Managers DelegateDelegating for MyselfDelegating to Help the IndividualDelegating for the Good of the TeamGet full show notes and more information here: https://processplusresults.com/podcast/121

How often do you delegate? It can be difficult to delegate tasks that could be completed by other members of our team, in turn freeing up more of our time. In this episode, Jamie discusses three common obstacles that leaders face regarding delegation.What You'll Learn from this Episode:How often do you delegateIt takes time to delegateLetting go of controlFeeling guilt in delegatinghttps://processplusresults.com/podcast/120

How often do you characterize your work as fun?  In this episode, Jamie shares how a big challenge and getting creative and trying new and better ways is fun for her, and as Operations Managers, you should be finding fun in your work too. Even though not every aspect of your job may be enjoyable, if you never find joy in what you do, there is a problem. What You'll Learn from this Episode:A shift in my client workload and timeFinding fun in challenging problems and situationsThe difference between work fun and personal funGet full show notes and more information here: https://processplusresults.com/podcast/119

You can't have a lean culture without conflict, but so many organizations and leaders are NOT comfortable with conflict. Here's the question: “What would be the impact to your organization if you could have less destructive conflict and more productive conflict?”What You'll Learn from this EpisodeTwo types of workplace conflict, and how they differHow the research behind DiSC for Productive Conflict does - and doesn't - align with the other conflict models we've explored on past episodesWhy you can't have a lean culture without conflictThe role leadership action plays in stimulating productive conflictWhat Productive Conversations and Conflict is and how it can help your leadership team achieve more effective change adoption, gain better adherence to standard processes, and foster creativity and collaborative problem solvingGet full show notes and more information here: https://processplusresults.com/podcast/118

Do any of your leaders ever rush into solving a problem? It's so easy to jump in and start pushing and moving too fast without taking a measured approach. In this episode, Jamie discusses the pitfall of Unstructured Urgency and how to overcome it.What You'll Learn from this EpisodeHow Unstructured Urgency Shows UpThe Impact of Lack of StructureHow to Help Leaders Avoid Unstructured UrgencyGet full show notes and more information here: https://processplusresults.com/podcast/117

Do you ever find yourself stalling to make a decision? Leaders often get stuck not making a decision because they don't know enough or how to make the “perfect” one. In this episode, I share how perfection is an Enemy of Effective Operation and some practical steps to overcome it. What You'll Learn from this Episode:How perfection shows upThe consequences of the decisions we makePerfection delays actionWays of thinking to overcome execution trapsGet full show notes and more information here: https://processplusresults.com/podcast/116

What causes Ops Leaders to struggle with effective execution? Even when the processes are in place, they never seem to be used consistently or correctly. In this episode, Jamie discusses how complexity is a cause of failed execution, and how to create simplicity instead. What You'll Learn from this Episode:Choosing the Tasks to CompleteComplexity as an Enemy to Effective ExecutionCreating SimplicityGet full show notes and more information here: https://processplusresults.com/podcast/115

I know you are busy. So, how do you prioritize tasks when they are all important? How do you decide what to focus on? In this episode, I discuss an enemy of execution: distraction. Not being distracted with meaningless or unimportant things, but staying focused on long-term, strategic goals when there is so much to do in your day-to-day. What You'll Learn from this Episode:Dealing with the Day-to-DaySeparating PrioritiesThe Trap of DistractionGet full show notes and more information here: https://processplusresults.com/podcast/114

So often leaders want to learn how to “fix other people.” To get them to do the work, to get on board, to be better. But true leadership starts with our own thoughts, beliefs, and self awareness. You are probably keenly aware of your results. But what about your feelings? Or your underlying, automatic thoughts? In this episode, I dig into coaching techniques for self leadership. Because whether you like it or not, it's hard to manage yourself when you don't really know your inner workings.What You'll Learn from this EpisodeHow life coaching applies to leadership self awareness and self managementLessons I learned from the CTFAR Self Coaching Thought ModelHow to facilitate the transformation from both thoughts and behaviorsHow to figure out what your underlying thoughts areGet full show notes and more information here: https://processplusresults.com/podcast/113

Do you want it done on time, or do you want it done right? We've all heard statements like this, and maybe we've even said them. It's so easy to get caught up in this either/or thinking and thinking it's impossible to have both outcomes. But what if it is possible to have both?In this episode, I share the idea of AND thinking and a replay of my story from Episode 001, where I experienced a missed opportunity to practice this mindset.What You'll Learn from this Episode:One of the overarching challenges ops leaders face, and why we need to challenge itHow to stop looking at things as a dichotomy and open the door to possibilities How to think and speak about the need to respect people and deliver resultsA practical example of using an AND approach- in leadership and in lifeGet full show notes and more information here: https://processplusresults.com/podcast/112

As a leader, do you find too much of your time is spent in chaos and firefighting? Would you prefer to spend your energy moving your team toward an improved culture with better business results? In today's episode, Paul Dunlop explains how Leader Standard Work cuts through the chaos and creates a stable environment ripe for Continuous Improvement.  What You'll Learn from this Episode:The role of leader as coachHow to shift from reactive work to proactively adding valueSteps to slowly incorporate Leader Standard Work into an already-busy dayLearn more and find full show notes:https://processplusresults.com/podcast/111

Is there any greater priority in today's business environment than attracting and retaining talented and dedicated employees? In today's episode, Tracy O'Rourke explains the critical impact of meaningful leader routines on the engagement of a company's workforce.  What You'll Learn from this Episode:  The role of leader routines in improving cultureSteps for implementing and enhancing Leader Standard WorkIdeas for effectively managing time while adding new leader routinesLearn more and find full show notes:https://processplusresults.com/podcast/110

While work is made up of process, organizations are made up of people. That's right, weird, messy, emotional human beings. So operations leadership isn't just about managing operations or improving process - it's also highly dependent on leading people. Moe Carrick joins us to discuss how we can lead people well while also getting results. What You'll Learn from this EpisodePeople Make Organizations GreatSkills for Activating People's TalentsWhy Investing in Your People MattersThe Value of Frontline TeamsLearn more and check out the links at our full shownotes:  https://processplusresults.com/podcast/ 

How often do you share your mistakes as a leader? So often in organization we celebrate success and share what went right, while shying away from the mistakes and lessons learned it took to accomplish that success. In this episode we talk with Elisabeth Swan about reframing mistakes as gold that can help foster stronger collaboration, team building and problem solving.What You'll Learn:How improv made Elisabeth a better lean leaderThe power of storytelling in data-driven leadershipWhy Elisabeth says mistakes are gold and how they help othersWhy it's so hard ot listen and ways to practice intentional listeningRead more and get full shownotes at:  https://processplusresults.com/podcast/ 

Diverse executive teams deliver better performance. It's shown in study after study. Despite modest progress, women are still dramatically underrepresented in leadership roles. How can women take steps to advance to the rooms where decisions are made, and then to confidently contribute in those rooms? How can current executives take responsibility and action to build greater diversity and inclusion among their senior ranks? Kelli Thompson, author of Closing the Confidence Gap, shares actionable advice on both questions.What You'll Learn from this EpisodeFactors contributing to a lack of gender diversity in leadership rolesWays women can ground themselves in their career progressionThe Advocacy Model for closing the confidence gapHow executives can take intentional action and ownership to improve inclusion and diversity among their senior leadership teamsGet full show notes and more information here: https://processplusresults.com/podcast/107 

Happy New Year! As we shift our focus to the next year by setting goals and thinking about what we want to achieve, it's easy to limit what we believe is possible. In this episode, Sarah Tilkens shares how to shift from a goal mindset to a growth mindset to expand what is possible.  What You'll Learn from this Episode:Setting Meaningful GoalsHow Mindset Can Expand what is PossibleFive Steps for Expanding your MindsetBrainstorming Through ObstaclesLearn more and find full show notes:https://processplusresults.com/podcast/106

What is your personal purpose? So often, we talk about organizational purpose as part of our True North, but what about you personally? What motivates you to keep going during those challenging days?In this episode, Sam Morgan joins us to share how he helps change people's lives by assisting them to uncover their personal purpose while also understanding the process of Improvement Kata and tying it together through daily coaching.What You'll Learn from this Episode:How Fear Shows UpFinding your Individual PurposeIncorporating Purpose into Continuous ImprovementHow Daily Practice Changes Your MindsetLearn more and find full show notes:https://processplusresults.com/podcast/105

We all have a telling habit and may not even realize it. As leaders, we are often blind to the fact that instead of answering a question or giving a suggestion, we are telling others what they should do. In this episode, Katie Anderson joins us to share how to build awareness of and break the telling habit.  What You'll Learn from this Episode:Developing Without TellingTelling in DisguiseMaking a Shift to Tell LessCoaching Through the StruggleLearn more and find full show notes at:https://www.processplusresults.com/podcast/104

Are you a fan of one-on-ones? Most managers aren't. But that's because most managers haven't had great one-on-ones modeled for them. If you want to lead through relationships, then valuable one-on-ones are a key activity to master.What You'll Learn in This Episode:Why doing one-on-ones is one of the most critical leadership routines for managersWhat managers get wrong with one-on-onesAnswers to the most common questions about one-on-onesImportant elements that make up an effective one-on-oneThe foundation of an effective one-on-one agendaLearn more and find full show notes:https://www.processplusresults.com/podcast/103

What do you mean when you say the word coaching? Do you think of an iconic sports coach yelling plays from the sideline or giving an inspirational speech in the locker room? As leaders, we coach our team members to help them learn and grow, but I've discovered that coaching is used incorrectly in many instances.In this episode, we are diving into what I mean by coaching, how it's different from other definitions, and why it even matters. What You'll Learn in this Episode:What Coaching Is NotMy Definition of CoachingWhat Coaching Means as an Operations ExecutiveCoaching as Part of DevelopmentLearn more and find full shownotes at:https://www.processplusresults.com/podcast/102

Telling is not all bad; however, as leaders, we typically need to bring more coaching into our team interactions. So, how do we transition from doing to coaching? In this episode, Jamie shares how to effectively coach problem solving.What You'll Learn from this Episode:Coaching Problem SolvingSet Your Intention to CoachStop Giving the AnswersStart Asking Good Coaching QuestionsLearn more and find full shownotes at:https://processplusresults.com/podcast/101

How have you expanded your team as your organization continues to grow? Does your hiring strategy align with the organization's values and vision? The Process Plus Results team is expanding, and in this special 100th Episode Edition, Jamie shares how the team's strengths intersect and complement each other. Plus, the team members join us to share what they do, the value they bring, and how that applies to their direct team and operations leaders as a whole. What You'll Learn in this Episode:Creating a Team of Intersecting StrengthsKnowing When to Let GoKeeping a People-Centered Focus in LeanGrowing Outside of Your Comfort ZoneTop Episode and RecommendationsLearn more and get full shownotes at:https://www.processplusresults.com/podcast/100

How did it all begin? Since we are getting ready to celebrate our 100th episode, let's look back at how this podcast started a little over two years ago. On the day the podcast launched, I was at a speaking engagement in Evansville, IN, where I live now, and will be for the 100th episode!In this episode, we are taking a trip down memory lane and sharing the podcast's first three episodes: Episode 1: Respect People vs. Deliver Results, Episode 2: Why is Lean so Hard, and Episode 3: Getting Lean to Stick. What You'll Learn in This Episode:Episode 1: Respect People vs. Deliver ResultsOne of the overarching challenges ops leaders face, and why we need to challenge itHow to stop looking at things as a dichotomy and open the door to possibilities How to think and speak about the need to respect people and deliver resultsA practical example of using an AND approach- in leadership and in lifeEpisode 2: Why is Lean so hard?A mistake I made early in a Lean transformation, and how it made things more difficultWhy we can't just focus our efforts on improving processesThe role beliefs play in creating powerful behaviors and systemsA model and practice you can follow to identify gaps that make it more difficult to consistently sustain and improve resultsEpisode 3: Getting Lean to StickHow we sometimes mis-diagnose what's causing our execution problemsReal-life Lean leadership example of The Transformation Trinity model in actionBOLOs and how to overcome potential hurdles and more effectively apply the model to your workWhy Lean or operations systems and tools aren't enough on their own to get Lean to stickLearn more and check out the full show notes at:http://processplusresults.com/podcast/099

Executing a new or changed routine seems simple enough, right? As Ops Executives, we expect our leaders to start implementing a new process seamlessly, but are we teaching them all the skills they need? In this episode, Jamie shares how to help Ops Managers improve their thinking and decision-making capabilities. What You'll Learn from this EpisodeWhen We Need More Than CoachingExecution Alone is Not EnoughImproving the Thinking and Decision-Making Behind Leader RoutinesTeaching the ThinkingGet full show notes and more information here: https://processplusresults.com/podcast/098

Have you ever been frustrated when a leader won't adopt a new process? How do we improve engagement with new or changing routines? As Ops Executives, we're often told that we do too much telling and not enough listening; however, telling is still part of leading an operation. In this episode, Jamie shares how to best use telling interactions when supporting Ops Managers execute new routines.What You'll Learn from this Episode:When Ops Managers Won't Deliver PerformanceUsing the Five Leadership InteractionsActions to Consider as you Develop OthersGet full show notes and more information here: http://processplusresults.com/podcast/097

When is coaching not enough? Coaching is a buzzword right now, and so many managers are told to make it a focus. While coaching is a wonderful tool, there are times when leaders need to use other communication approaches to be effective. In this episode, Jamie shares an example of when a manager needed more than coaching and how it can effectively be used in combination with other skills. What You'll Learn from this Episode:The Definition of CoachingWhen Coaching isn't EnoughThe Skills of Leading PeopleA Personal Update Get full show notes and more information here:https://processplusresults.com/podcast/096

Competition or collaboration? When done effectively, competition can drive results for some people; however, there is also a potential downside. I've seen that Operations Executives are scared to remove competition because they think the drive and motivation will disappear. What would happen if we shifted away from competition and moved toward collaboration instead?In this episode, Jamie is joined by two other leadership consultants, Katie Anderson and Tracy O'Rourke. They share how they took a different outlook, came together for a mini mastermind, and worked together to build each other up.What You'll Learn from this Episode:Learning from Like-Minded PeopleCreating a Personal ConnectionHelping Each Other Grow through CollaborationReflecting Together in CommunityGet full show notes and more information here: https://processplusresults.com/podcast/095

Why is respect for people so important? This Pillar of Lean can affect every aspect of the way we lead.Recently, Jamie was a guest on an internal podcast for GE, Andon That Note, and spoke with Brette Smith and LaToya Moore about the Pillars of Lean: Respect for People and Continuous Improvement. Since Andon That Note is internal and can't be found outside the organization, they allowed us to share part of our conversation so you can hear some of the great questions that were asked all about respect for people.What You'll Learn from This Episode:Why Respect for People is ImportantAligning our Words and ActionsMaking the Change as a Command-and-Control-ManagerUnderstanding Different Types of Conversations and InteractionsGet full show notes and more information here:https://processplusresults.com/podcast/094

Where have you seen waste show up in your work? How often do you have to rework things because plans have changed or were rushed? In this episode, Jamie shares how she dealt with physical rework and thought waste as she moved to Indiana temporarily.  What You'll Learn from this Episode:The Season of Big NewsOvercoming Obstacles in Real LifeDealing with Rework in UncertaintyGet full show notes and more information here: https://processplusresults.com/podcast/093

What does it mean to be wrong? Why are people hesitant to speak up when they see an issue? In this episode, Jamie shares her thoughts on why team members stay silent when they think there may be a problem and how we, as leaders, can create an environment where our team members are more willing to raise issues and take that risk of being wrong.What You'll Learn from this Episode:Why People Are Hesitant to ShareIs it Wrong to Stop the ShowCreating an Environment Where People Raise ProblemsTransitioning Away from Command and Control as my Team GrowsGet full show notes and more information here: https://processplusresults.com/podcast/092

How do you lead Purpose at work? We are continuing our mini-series focused on Purpose and Leading Purpose at Work. In this episode, Jamie shares how leaders at all levels can make a difference by overcoming the Purpose Gap and common Purpose Pitfalls. What You'll Learn from this EpisodeLeading Purpose at WorkClarify True NorthConnect the DotsMake it PersonalGet full show notes and more information here: https://processplusresults.com/podcast/091

Is your purpose clearly communicated to everyone in your organization? Even if you talk about your purpose in meetings and have posters on the wall, everyone may not understand them or relate to them. In this episode, I talk about common Purpose Pitfalls and how to recognize them in your organization.What You'll Learn from this EpisodeWhy Focus on Purpose at WorkOrganizational Purpose Pitfalls Get full show notes and more information here: https://processplusresults.com/podcast/090

Where do you find your purpose? Two-thirds of U.S. employees are reflecting on their purpose in life, and nearly half are reconsidering the type of work they do. In this week's episode, Jamie talks about finding your purpose at work and shares the Purpose Gap that is found among most team members. What You'll Learn from this Episode:Shifting Your Mindset About PurposeWhere We Find Our PurposeThe Purpose GapGet full show notes and more information here: https://processplusresults.com/podcast/089

This week continues our Kata series live from Kata Con 8, and we are talking all about coaching. In this episode, I spoke with Susan Clancy, who shared her experience of being coached as a learner live on stage and why a coach needs to be a learner. I also share my experiences from the coaching dojo and why I plan to participate in another one. What You'll Learn from this Episode:Setting the ChallengeWhy Learning is Important in CoachingCoaching in Real-TimeExperiencing a Coaching Dojo Get full show notes and more information here: https://processplusresults.com/podcast/088

Why practice Toyota Kata? It can seem daunting at the beginning with the rigid structure and rules; however, the goal of Kata is more about shifting our mindset to integrate improvement thinking into our work. Lean Frontiers hosts an annual Kata Con, and this year I had the privilege to meet and interview Mike Rother, the author of the book Toyota Kata. In this episode, I talk with Mike about the structure and scientific thinking of Toyota Kata and how Kata is used as a resource for teachers. In the end, I share how I incorporate the foundational elements of Kata without even using the word Kata. What You'll Learn from this Episode:Using Structured Practice in Toyota KataThe Importance of CoachingKata in the ClassroomIntegrating Kata Foundations in Your Organization Get full show notes and more information here: https://processplusresults.com/podcast/087

What is Toyota Kata? It's common for the nuances of Toyota Kata to seem complicated or overwhelming, especially if you haven't started practicing it. In this episode, I give an overview of Kata fundamentals and share my perspective on how Kata fits into the improvement frameworks that you may already know.What You'll Learn from this Episode:The Fundamentals of Toyota KataFour Phases of Toyota KataDiscovering the Path ForwardSetting the Next Target ConditionGet full show notes and more information here: https://processplusresults.com/podcast/086

Difficult conversations, conflict, and performance management are all responsibilities that leaders have to face; however, we can choose how we handle them. We can either be kind and show respect to our team members or be harsh in our interactions.In today's episode, Karyn Ross joins us to discuss Kind Leadership and how she is on a mission to help people worldwide think, speak, act and lead more kindly.What You'll Learn from this Episode:Why Kindness is ImportantWhat is Kind LeadershipThe Difference Between Kindness and NicenessPractical Steps to Practice Kind LeadershipGet full show notes and more information here: https://processplusresults.com/podcast/085

Have you ever walked away from a feedback session that didn't seem to be productive? Maybe it devolved into a complaint session, and there wasn't any focus on what we could do to improve the situation. As leaders, how we frame the conversation can turn unproductive sessions into meaningful and actionable feedback for improvement.  In this episode, Jamie shares a simple method for evaluation, how to frame it for meaningful feedback, and adds a step to make it an improvement opportunity.What You'll Learn from this EpisodeOne Simple Method for EvaluationFraming Plus/Delta for Constructive Meaningful FeedbackWhat Plus/Delta is Missing for Effective Future ImprovementRepeating Plus/Delta Evaluations to Build CultureGet full show notes and more information here: https://processplusresults.com/podcast/084

One in five people deal with mental health struggles, and this is not just a statistic; it is real, and it's affecting people on our teams whether we realize it or not. As Lean Leaders, we have the problem-solving tools to help people overcome challenges and think clearly, not only at work but also in their personal lives.In today's episode, Gemma Jones shares her experiences with team members facing a mental health challenge and how Continuous Improvement and mental health intersect. She also provides specific actions and resources to use to help other people.Content Warning: This episode discusses topics of depression and suicide.What You'll Learn from this Episode:Experiencing the Effects of Depression and Suicide in the WorkplaceEducation to Understand Mental Health IssuesUsing Continuous Improvement to Overcome All ObstaclesTips and Resources to Help People on Your TeamGet full show notes and more information here: https://processplusresults.com/podcast/083

What does Lean Leadership mean to you? You've implemented several Lean tools and processes, such as Gemba Walks, Leader Standard Work, Daily Meetings, and Visual Management. Even though you have seen some results, does it seem like something is still missing?In today's episode, Jamie breaks down the four elements of effective Lean Leadership and why it is essential to build relationships and provide value to all stakeholders. What You'll Learn in this Episode:Redefining the Elements of Lean LeadershipAdding Value to the DefinitionThe Four Elements of Lean LeadershipCreating a People-Focused Lean OrganizationGet full show notes and more information here: https://processplusresults.com/podcast/082

Do you remember what it was like when you led a small team of individual contributors? It was easy to interact with everyone on the team every single day. But what happens as the company grows? You find yourself leading other leaders, and values and goals must be intentionally communicated. In today's episode, Greg Jacobson joins us to talk about scaling a startup and how he focused on building a culture through that process.What You'll Learn from this Episode:Transitioning as the Company Grows When to Create a CultureBuilding a Culture Through CommunicationLearning to Work Through FailureGet full show notes and more information here: https://processplusresults.com/podcast/081

Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture.In today's episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it has improved their order entry flow process. What You'll Learn in this Episode:Keeping a Customer-First Mindset in Continuous ImprovementOvercoming Team Member Pushback on New ProcessesTeamwork and Communication for Effective ImprovementRefining the Onboarding Process for Better RetentionGet full show notes and more information here: https://processplusresults.com/podcast/080

Training a new hire is a no-brainer, but do you focus on training your team members after being with your organization for 5, 10, or 15 years? We look to training when it is time to learn a new skill, but viewing learning as a lifelong journey can help grow your team professionally.In today's episode, Jeff Welch shares how training can be an effective countermeasure to performance gaps and why it's useful for continuous improvement. What You'll Learn from this EpisodeThe Real Meaning of TrainingUnderstanding the Styles of Learning and DevelopmentUsing Training to Bridge Performance GapsContinuous Learning Leads to Professional DevelopmentGet full show notes and more information here: https://processplusresults.com/podcast/079

Are you communicating your purpose and strategic vision in a way that engages all of your team members? You may have your values printed as posters on the wall and talk about them at your quarterly meetings, but is everyone on the team actually connecting with them? In today's episode, Justin Woodard joins us to discuss how creating a Cultural Framework has revolutionized the way he communicates with the team members in his organization, and they are more engaged as a result. What You'll Learn from this EpisodeWhy Everyone Has Leadership Potential Creating a Framework for a Purpose-Driven OrganizationCommunicating to Create an Aligned TeamEngaging with the Cultural Framework DailyGet full show notes and more information here: https://processplusresults.com/podcast/078