Perspectives by Preshift

In this episode, we talk about the challenges that LGBTQ+ people in America face working in the hospitality industry and their ideas on what we can do to be better hospitality leaders. Jason OleaCorporate Director of Information Technology | ARRIVE & Paligroup A Hotelier with a focus on using technology to drive the guest experienceStarting his career as a Bellmen for a small family run hotel, Jason started his hospitality career as an operator first, working for Best Western, Hampton Inn, Kimpton Hotels, The Houstonian, and then ARRIVE. His passion has always been a focus on the art of hospitality, but quickly was recognized for his skill in technology and transferred to the IT department where he grew those skills. Jason currently resides in Houston, Texas but is a Utahan by birth and a Californian at heart. Being very outgoing, he champions the phrase "He's not your typical IT guy" with pride, making all who encounter him professionally and personally feel welcomed and cared for.Connect:linkedin.com/in/jasonoleaIG @05joleafacebook.com/jason.olea.7Christopher HenryCo-Founder and CEO | Majestic HospitalityMr. Henry was admitted to the International Society of Hospitality Consultants (ISHC) in late 2017 as their youngest ever inductee. For the past five years, he has been a member of the Latino Hotel Association's Board of Directors. Christopher is also an active member of the American Hotel & Lodging Association (AHLA) and the Asian American Hotel Owners Association (AAHOA). In response to COVID's impact on travel/tourism and the nationwide social upheaval in 2020, Christopher co-founded a new association, “NextGen in Lodging,” to engage and promote the ideas of up-and-coming hoteliers to produce an industrial paradigm shift. Mr. Henry served a five-year term on the advisory board of Belmont High School (LAUSD) and is a three-time distinguished guest lecturer at Pepperdine University's Graziadio Business School. On a personal level, as a member of the LGBTQ+ community, Christopher also frequently advocates for workplace diversity and inclusion. Christopher studied at the California School of Culinary Arts, American University in London - Richmond Hill, and earned his Bachelor of Science degree (Magna Cum Laude) in Hotel and Lodging Management at Johnson & Wales University. Connect:IG: @cmhenry1987 website: majestic-hospitality.comWe advocate for regenerative hospitality. Learn more about PRESHIFT at linktr.ee/wearepreshiftUse the code: PRESHIFT to get 5% off nRhythm's Regenerative education:https://www.nrhythm.co/regenerative-fitness-challengehttps://www.nrhythm.co/onlinecourse_foundationshttps://www.nrhythm.co/regenerative-design-lab

In this episode, we talk about the challenges that Black people in America face working in the hospitality industry and their ideas on what we can do to be better hospitality leaders. Davonne Reaves - President & Chief Hospitality Strategist The Vonne GroupDavonne is the founder and chief hospitality strategist behind The Vonne Group. She is an award-winning hotel consultant, a hotel asset manager with over 14 years of experience in the lodging industry, and a published author. Her signature system, The Pathway to Hotel Ownership Plan combines strategic partnerships with hotel experts to streamline a successful hotel acquisition process. Through her signature system, she's educated over 3,000 people and has successfully helped turn individuals into hotel owners. Ms. Reaves serves as an advisory board member for the Cecil B. Day School of Hospitality, is an associate member of the International Society of Hospitality Consultants, a member of Urban Land Institute (ULI), and a co-founder of NextGen in Lodging. IG @DavonneReavesLinkedIn - linkedin.com/company/the-vonne-groupMalik Washington - CEO of The Blue Digital AgencyMalik Washington has worked in hospitality for 9 years in multiple positions from a server assistant to upper management. After leaving the industry he went on to create his own marketing firm that focuses on helping small businesses gain better brand awareness through creative marketing strategies. The 27 year old also is planning a new venture through his marketing firm that seeks to create a more inclusive culture within hospitality teaming with managers of restaurants to work on expanding communication, creative team building, and other strategies to get restaurants teams on one page. IG @prince.malichiWebsite: www.thebluedigitalagency.comLasheeda Perry - Owner and Pastry Chef of Queen of FlavorLasheeda Perry is the owner and pastry chef of Queen of Flavor, acompany that specializes in everything from revamping your dessert menu to helping you design and execute your dream dessert, and an array of virtual baking experiences.Lasheeda has worked at Four Seasons Hotels & Resorts Dallas as well as Executive Pastry Chef at two other Four Seasons Hotels & Resorts properties plus Bon Appetit Management Company LinkedIn.In 2012, she won season two of Food Network Sweet Genius. That same year, several of Perry's desserts landed on Philadelphia food critic Craig LaBan's coveted Four-Bell Finestlist. In 2018, she was a finalist on Food Network Best Baker in America , Season 2. Perry has also co-authored The Matcha Miracle and featured in Toques in Black which is a cookbook that celebrates black 1010 chefs.Queen of Flavor is based in the Long Beach and Los Angeles areas, however, you can find her virtually in a city near you!IG @misschefsmileypantsWebsite: https://www.queenofflavor.com/ Food Network Kitchen App: https://www.foodnetwork.com/kitchenWe advocate for regenerative hospitality. Learn more about PRESHIFT at linktr.ee/wearepreshiftUse the code: PRESHIFT to get 5% off nRhythm's offerings:https://www.nrhythm.co/regenerative-fitness-challengehttps://www.nrhythm.co/onlinecourse_foundationshttps://www.nrhythm.co/regenerative-design-lab

In this episode, we chat with Dads who work in hospitality to understand the challenges they face while working in the industry and the ideas they have on how we can do better. Are you a Dad who has worked in hospitality? We are keen to hear from more Fathers from a range of different backgrounds and circumstances. If you'd like to share your story with permission for us to discuss it anonymously on this channel or elsewhere. You can submit your story to welcome@wearepreshift.com with the Subject Line: Perspectives Dad StoryABOUT FERAS- Operations ManagerFeras is a guest-centric rooms division professional, emerging from luxury hotels and resorts such as Rosewood Hotels & Resorts, Accor, and Hyatt in the Middle East and Sydney, Australia.As the real deal, he has always been a strong leader for all sectors of the Rooms Division portfolio, including Front Desk, Concierge, Porte Cochère, Valet Parking, Executive Club Lounge, Butler, Duty Management, Emergency Response, Housekeeping, and Engineering.Find him at - linkedin.com/in/feras-ahmad-69430670ABOUT MIKE - CEO/Founder one haus hospitality recruiting and green haus cannabis recruiting Mike Hewitt has over twenty-five years of experience in the hospitality industry, ranging from operations, brand development, human resources, building and scaling small companies, consulting, and recruiting. Mike's approach to recruiting focuses on assessing company culture and honing in on a particular candidates' specific skill set to make the right match. Mike is the host of RECRUIT.RETAIN.RELAX radio show on Heritage Radio Network. He has a postgraduate degree in Hotel & Restaurant Management from the Ecole Hoteliere de Lausanne. Find him on IG @onehausABOUT BEN - Hotel Operations SpecialistAn accomplished hotelier, Ben has more than 15 years of experience across luxury and lifestyle brands including senior management positions. His management style is very hands-on and approachable, with a keen eye for recruiting and developing talent. Anyone who has met Ben can attest that he puts his heart and soul into any project he touches.Find him at benkershaw.com & linkedin.com/in/kershawben/ We advocate for regenerative hospitality. Learn more about PRESHIFT at linktr.ee/wearepreshiftUse the code: PRESHIFT to get 5% off nRhythm's offerings:https://www.nrhythm.co/regenerative-fitness-challengehttps://www.nrhythm.co/onlinecourse_foundationshttps://www.nrhythm.co/regenerative-design-lab

In this episode, we chat with Moms who work in hospitality to understand more about the challenges they face while being a mom and working in the industry. Are you a Mom who has worked in hospitality? We are keen to hear from more Mothers from a range of different backgrounds and circumstances. If you'd like to share your story with permission for us to discuss it anonymously on this channel or elsewhere. You can submit your story to welcome@wearepreshift.com with the Subject Line: Perspectives Mom StoryABOUT MAIMai Kappenberger is a passionate, goal oriented, international hotelier with a successful track record through visionary engaged leadership that drives strategic results and successful transformations, turnarounds and new projects. Educated at the Ecole Hoteliere de Lausanne in Switzerland and having worked in hotels like The Montreux Palace, Dolder Grand Hotel in Switzerland, for Radisson Hotels in Germany and in Denmark as CEO at Kurhotel Skodsborg, with a turnaround that made it the leading spa hotel in the Nordics, awarded by Condé Nast Traveller and Tatler Spa Awards. Mai works as a consultant and is also an active board member for different businesses and organisations within hospitality with a focus on sustainability, education and digitalization.@maikappenberger #lovinghotellifehttps://www.linkedin.com/in/mai-kappenberger/https://www.forbes.com/sites/loisaltermark/2018/03/26/these-3-female-gms-are-changing-the-face-of-hotel-management/#7a5d33c773a1ABOUT BETTYWith 29 years of direct service experience in the food and beverage industry, Betty Wong is theengine behind The Lo & Behold Group's operations.Betty started her career in Singapore's top hotels, including Four Seasons Hotel Singapore and The Ritz-Carlton Millenia Singapore, where she gained experience in fine and casual dining, banquets and events. She was part of the pre-opening team for Marmalade Pte, Ltd, as Restaurant Manager, and later became General Manager of Bakerzin Holdings, Pte, Ltd, where she oversaw the development and operation of 20 café outlets in Singapore and Regional.In addition to her extensive work experience, Betty has engaged in continuing education throughseminars, workshops and certificate programs. She is a WDA-certified ACTA Developer, Trainerand Assessor, holds an ERS 5S Management Advance Certificate from Hong Kong Environmental Resource & Safety Institute, a WSQ Diploma in Tourism – Hospitality, attended an Advanced Management Programme by Cornell University & Nanyang Technology University anda Specialist Diploma in Human Resource Management.www.linkedin.com/in/betty-wonglf@lovetoeatntravelABOUT MONISHAMonisha has over 28 years of Hotel Management, Business Development & Sales Capability experience. Monisha is the CEO & Founder of ‘Everything Sales' a Sales & Customer Service Talent Management Company. She is also an adjunct faculty and Advisor at Indian School of Hospitality, an EHL Certified college in Gurugram. She facilitates Sales programs for clients such as Marriott International and YUM! Restaurants. She also brings with her a rich experience of working with Hospitality brands such as Hilton, Marriott, Intercontinental & The Oberoi. She holds an (MBA) from Pune University, Pune, a Post Graduate Degree in Executive Coaching from Coaching Foundation India (CFI, and a Bachelor of Science degree from Banaras Hindu University, Varanasi.http://www.everythingsales.colinkedin.com/in/monisha-dewan-92827243PRESHIFT -We advocate for regenerative hospitality! Learn more at - linktr.ee/wearepreshiftUse the code: PRESHIFT to get 5% off nRhythm's offerings:https://www.nrhythm.co/regenerative-fitness-challengehttps://www.nrhythm.co/onlinecourse_foundationshttps://www.nrhythm.co/regenerative-design-lab

Welcome to Season2! We are so excited to hear from people who aren't usually able to share their voices publicly so that we can continue to push this dialogue further. This episode discusses employee burnout from an HR/Training/Culture perspective. We want to hear your thoughts! Do you work in HR/Training/Culture? Are you an employee who has experienced burnout? Submit your experience to us - welcome@wearepreshift.com ABOUT LAUREN:Lauren is a passionate trainer, culture cultivator, and guest experience champion with over 10 years of experience in hospitality operations. She's fascinated with innovating ways to create meaningful change and driven by a desire to enable everyone to shine at their brightest. Links:@passioneathospitalitywww.passioneathospitality.comABOUT ASHLEY:Ashley is a career Human Resources professional in the field of hospitality, namely hotels, restaurants, and private member's clubs, where she met Drea about 5 years ago. She loves the complexity and uniqueness of human resources because it's a balance of ensuring your team is happy and well-taken care of, but also ensuring the needs of a business are met. An entrepreneur at heart, she's recently launched a luxury event rental business that brings classic cinema to the beauty of the outdoors in a company called Cosmicpix Cinema.Website is: www.cosmicpixcinema.comSocial media on FB,IG, and Twitter: @cosmicpixcinemaPRESHIFT -We advocate for regenerative hospitality! Learn more at - linktr.ee/wearepreshiftUse the code: PRESHIFT to get 5% off nRhythm's offerings. Fitness Challenge - shift toward a regenerative mindset: https://www.nrhythm.co/regenerative-fitness-challengeFoundations of Regenerative Organizations - start your journey towards understanding and designing a more resilient business:https://www.nrhythm.co/onlinecourse_foundationsDesign Lab - a 4-6 week course to help you design new approaches, management frameworks,  and  transformational paradigms for your specific business:https://www.nrhythm.co/regenerative-design-lab

In this episode, we chat to Scott Landers about ghost kitchens and food delivery to see if this is something that can help our industry thrive. ABOUT SCOTT:Scott Landers began his lifelong fascination with water and food in East Texas, where he was born and raised on the sixth-generation Landers Family Farm. He has since worked as a civil engineer, product director, and independent consultant to water and food organizations. Scott holds a Bachelor's Degree in Environmental Engineering from MIT and lives in New York with his wife and schnauzer. Scott co-founded Figure 8 Logistics, where he currently works as a systems engineer and food delivery consultant. Figure 8 Logistics was founded in 2019 and is the leading expert in food delivery system design and implementation. Figure 8 works with restaurants to build scalable and sustainable food delivery businesses and provide full service, rapid-response strategic leadership and hands-on operational support that restaurants need to thrive in today's ever-changing environment, defining the new standard for off-premises product and service. Our work has been featured in The New York Times, Food & Wine, and Eater. Sign up for the Figure 8 Update at https://www.figure8.delivery​Or connect below:Twitter: fig8logisticsInstagram: figure8logisticsLinkedIn: https://www.linkedin.com/company/figure-eight-logistics/

This episode is all about understanding time management from a holistic view. About SEVERINE:Séverine's career has been for over 20 years in Management, across many industries and functions in Sales, Marketing, Business development roles including leading the EMEA commercial office of a tourism and travel technology company for seven years. She is an established leadership coach and innovation consultant and is passionate about helping entrepreneurs and business owners excel in their role.French-Italian, Séverine was born in Paris, France, from a French mother and an Italian father, spent her adolescent years in Italy where she graduated in Political Economy at the University of Parma.She furthered her education with a Postgraduate Degree in Education from the University of Worcester (UK), a master with Honours in International Business Innovation and Entrepreneurship with Barcelona Business School (Spain) where she also won the award for Best Thesis in the School.Health being a key to performance and results, her approach to time management is about developing leadership and entrepreneurship.She helps business owners and entrepreneurs on how to reach the results they want in the faster and most enjoyable way, using technology, innovation and developing their leadership skills. Connect with Severine: Website - www.severineobertelli.com

In this conversation, we chat to Sandy Biback, who has been a member of the conference/business/event business for over 35 years. She has, along the way, worked for planning companies, a hotel and owned her own professional planning consulting company since January 1990.Sandy for about 15 years, taught hospitality and conference management at several colleges. She has served on countless boards within professionalassociations. She has collaborated on industry text books. Sandy has spoken at many industry events; has been published widely. Along the way she has continued to learn, and grow within her own profession. She has won several awards for her work, her teaching and her mentoring.Aligned with her retirement in 2017, she began researching the horrors of sex trafficking and realized it WAS happening in hotels at all levels; at conferences; at sporting events. She formed Meeting Professionals Against Human Trafficking (www.mpaht.com) as a grassroots organization with a group of passionate professionals, to create awareness and collaboration between planners and hotels. Ultimately MPAHT wants to see every planner ask about training of every hotel they intend to use AND to see every hotel have training in place for all staff.Sandy was named a 2019 Smart Women in Meetings Award winner in theVisionary category. This prestigious awards platform honors women who aremaking significant impacts on the meetings industry and inspiring female meeting ambassadors worldwide.

In this conversation, we chat to Kylie, who is an Industry Activist and the Founder of HeART of Hospitality. She has a decade of experience in the Hospitality Industry in multiple facets from Hotel and Restaurant Operations, Call Centre Operations, Spa management, Corporate Training and Industry Consulting.Hospitality to Kylie, is giving and receiving happiness with care and authentic engagements between people through service providing. She believes there is a need to uplift the value of Hospitality as an industry of happiness.Her mission is to inspire and educate about self-transcendence in Hospitality, in order to empower the workforce and build sustainably positive workplaces and experiences for guests.Connect with Kylie:https://www.linkedin.com/in/kylietay13/Connect with Dreawww.wearepreshift.comFB & IG - @wearepreshifthttps://www.linkedin.com/company/wearepreshift

In this episode, we are trying to understand a bit more about emotional intelligence and how it fits into the context of hospitality. Stefania is an Executive Coach and a Certified EQ Assessor and Facilitator. Her company, Your Turn Solutions is a Preferred Partner of Six Seconds in North America. She is experienced and passionate about hospitality, travel, and cross-cultural leadership.She supports the hospitality industry to create memorable moments for guests by engaging their frontline teams and leaders effectively. She believes this drives loyalty, reputation, retention, and revenue.Connect with Stefania:https://www.yourturnsolutions.com/FB - @yourturnsolutions IG - @eqinhospitalityhttps://www.linkedin.com/in/yourturnsolutions/Connect with Dreawww.wearepreshift.comFB & IG - @wearepreshifthttps://www.linkedin.com/company/wearepreshift

Tre' has over 25 years of senior-level experience as an executive and consultant in a variety of industries on six continents and 35+ countries. He has worked directly with executives at several Fortune 1000 organizations in addition to multi-stakeholder cross-sector projects that involve government, communities, industry, and NGOs. Significant experience in food and agriculture providing advisory and operational support from farm to table. Working directly within the food supply ecosystem supporting the design and connection of farmers to distributors to Restraunteurs. Food brands and organizations include General Mills, EPIC Bars, Applegate Foods, Woods Hill, Africa Centre, Adelita, House in the Wild & Pier 4. In addition, he serves on the board of the American Grassfed Association.Tre' is the Founding Partner of nRhythm which created the Regenerative Framework. This framework takes a holistic, living systems-based approach to organizational design and management. Tre and Drea talk about how to use this framework within a hospitality context. Connect with Tre:https://www.nrhythm.co/FB & IG - @nrhythm.cohttps://www.linkedin.com/company/nrhythm/Connect with Dreawww.wearepreshift.comFB & IG - @wearepreshifthttps://www.linkedin.com/company/wearepreshift