Podcasts about houstonians

We all do things as Houstonians that we're not proud of…like honking at people driving 20mph below the speed limit or always showing up late to an event because of traffic! So, host Raheel Ramzanali is bringing on producer Carlignon Jones and Tessa Barrera, co-host of Houston Life on KPRC, to confess their toxic Houston traits and learn some from you, the listeners!  Learn more about the sponsors of this April 17th episode: Visit Port Aransas Momentum Indoor Climbing - Save 10% on camp registration with code CITYCAST at checkout! Prolonlife.com/city - Use this link for 15% off  Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin and his guest, Jeff Strege, Senior Director for Risk Management at Academy Sports + Outdoors, explore what led Jeff to risk management, and the path that led to Academy Sports + Outdoors within the sporting goods and outdoor retail space. Jeff comments on his work building out the ERM framework at Academy to improve claims management, employee safety, and liability prevention. Jeff shares his approach to workers' compensation and Academy Sports + Outdoors's goal to help the workers recover and return to work. In addition to career insights, they discuss Jeff's upcoming panel participation in HUB's webinar on April 17th, “From Defense to Prevention: Strengthening Your Liability Risk Management Approach,” covering topics such as third-party litigation funding and its impact on the industry.   Listen to Jeff's wisdom, born from experience, on managing your risk career. Key Takeaways: [:01] About RIMS and RIMScast. [:14] Registration is open for RISKWORLD 2025. Engage Today and Embrace Tomorrow with RIMS, from May 4th through May 7th in Chicago, Illinois. Register at RIMS.org/RISKWORLD. [:25] After you register, visit your App Store, search for RIMS Events, and download the RIMS Events App. Select RISKWORLD 2025, load the show onto your phone, and start building your RISKWORLD itinerary! [:41] About this episode of RIMScast. Our guest is former RIMS Houston Chapter President, Jeff Strege. We will talk about his career and how ERM continues to play a pivotal role today. [1:08] RIMS-CRMP Workshops! As part of RIMS's continuing strategic partnership with Purima, we have a two-day course coming up on April 22nd and 23rd. Links to these courses can be found through the Certification page of RIMS.org and this episode's show notes. [1:28] Virtual Workshops! On June 12th, Pat Saporito will host “Managing Data for ERM” and will return on June 26th to present the very popular new course, “Generative AI for Risk Management”. [1:45] A link to the full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's show notes. [1:56] RISKWORLD registration is open. Engage Today and Embrace Tomorrow, from May 4th through 7th in Chicago. Register at RIMS.org/RISKWORLD. Also, remember that there will be lots of pre-conference workshops being held in Chicago just ahead of RISKWORLD. [2:14] These courses include “Applying and Integrating ERM,” “Captives as an Alternate Risk Financing Technique,” “Contractual Risk Transfer,” “Fundamentals of Insurance,” “Fundamentals of Risk Management,” RIMS-CRMP Exam Prep, and more! The links are in the show notes. [2:33] The Spencer Educational Foundation is having a Flash Sale for sponsorships at RISKWORLD! Sponsorship pricing has been reduced for the Spencer-CNA Pickleball Social on Saturday, May 3rd, and the Spencer-Gallagher Golf Tournament on Sunday, May 4th. [2:51] Sponsorships are still available for the Spencer-Sedgwick 5K Fun Run on Tuesday, May 6th. Visit Spencered.org/riskworld2025 to learn about these opportunities and more. Also, reach out to Spencer's Executive Director Megan Miller at MMiller@Spencered.org. [3:13] Our guest today is Jeff Strege. He is the Senior Director for Risk Management at Academy Sports + Outdoors. Academy is one of the U.S.'s largest sporting goods and outdoor stores with 301 locations across 21 states, as of March 2025. [3:33] Jeff is also a long-time RIMS member. He's the former president of the RIMS Houston Chapter and is a RIMS-CRMP holder. [3:41] In addition to his outstanding resume, Jeff will be lending his insight to the RIMS Webinar on April 17th, presented by HUB in their Ready for Tomorrow series. It's called “From Defense to Prevention: Strengthening Your Liability Risk Management Approach.” A link is in the notes. [4:01] In today's RIMScast interview, we will discuss how ERM has played a role in his career and how he manages risk in so many locations at the Academy. We will get a preview of his upcoming appearance on the Hub webinar and his thoughts on third-party litigation funding and its impact. [4:27] Interview! Jeff Strege, welcome to RIMScast! [4:45] As a Houstonian, Jeff grew up with Academy Sports + Outdoors. He's a long-term customer. In September 2020, Jeff promoted himself from customer to team member, although he still is an avid customer of Academy. [5:07] As the Academy brand is so well-known and beloved in Texas, Jeff has had the Risk Director role on his radar for many years. He had told his wife many times that if that role ever opened up at Academy, he would want to talk to them. In mid-2020, it did, and here he is! [5:29] Academy has 301 stores across 21 states as of March 7, 2025, and is headquartered in Katy, Texas, a Western suburb of Houston. Jeff graduated from Katy High School. [6:23] Academy Sports + Outdoors sells fun. They say “Have fun out there.” The items Academy sells are intended to help people be outdoors and active. Academy does a lot of work around product safety with manufacturers and suppliers, making sure they're sourcing safe products. [6:45] Academy Sports + Outdoors sells firearms and ammunition. Its goal is to be the most responsible retailer of those items in the country. [7:13] Academy Sports is responsible for following the laws of 21 states. Jeff has worked for national, multi-national, and global organizations, so he has worked with similar requirements. [7:48] Jeff worked for Sysco twice, first in the 90s and then in 2016 in a risk role similar to his current role at Academy Sports. Sysco went on a growth initiative while Jeff was there the second time and it was fun to be part of that but he couldn't pass up the opening at Academy. [8:23] Academy Sports + Outdoors has a risk department of 10 who report to Jeff. Jeff oversees the Enterprise Risk Management framework, the Insurance and Data Analytic functions, the Safety functions, and the Claim Management functions. [8:50] Jeff has three direct reports and they have functional contributors who are assigned to and report to them. Jeff's management style is to find the best possible people he can find. He's not a micro-manager. All of his staff are solid professionals who are good at what they do. [9:14] That allows Jeff to focus on strategy and executing strategic objectives while the staff keeps things working from day to day. Jeff reports to the General Counsel. In other companies, Jeff has reported to the General Counsel, HR, Treasury, or Finance. [9:42] Risk can logically report up a variety of chains to the leadership of an organization, as it touches so many aspects of the business. [10:22] Relative to firearms sales, Academy Sports has a compliance team to manage the process. They do an outstanding job. [10:39] When Jeff arrived at Academy Sports, one of his charges was to mature the ERM framework across the various organizational functions. Having the opportunity to work on that made Jeff a student of the business, which is one of the Academy's values. [11:09] Coming into the business, Jeff was fortunate to receive a safety culture already well-entrenched in the distribution centers. That team has been retooled over the years and continues to evolve as it trains and supports the operators in safe practices in their work. [11:45] Academy workers' compensation goal is to help team members recover so they can come back to work. They take a deliberate approach to working with them so they get the treatment they need, their benefits are paid timely, and their questions are answered. [12:11] Academy made a TPA change a couple of years ago that's given them more proactive tools. Both safety and claims are processes that Academy Sports continues to fine-tune. [12:25] The foundational strategy is “safety first.” If you're talking about managing claims but not about safety, there's a miss there, in terms of managing risk. [13:01] Plug Time! During this interview, we discuss the RIMS Texas Regional Conference 2025, held from August 4th through the 6th in San Antonio, Texas, at the Henry  B. Gonzalez Convention Center. That's where we held RISKWORLD 2018. [13:22] The day of this episode's release, April 15th, is the day registration opens for the RIMS Texas Regional Conference. You can get the Advance Rate from now through May 16th, 2025. A link is in this episode's show notes. You can also visit the events page of RIMS.org to register. [13:43] If you will be in the Dallas/Fort Worth area on April 17th, be sure to stop by Lonestar Park for DFW RIMS's 7th Annual Night at the Races. It will be a blast! Guest, Member, and Student tickets are available. Visit DFWRIMS.org and the link in this episode's show notes. [14:12] Let's Return to My Interview with Former RIMS Houston Chapter President Jeff Strege! [14:32] Jeff arrived at Academy Sports on Monday, September 28, 2020, and the company executed its Initial Public Offering on Friday, October 2nd, 2020. In preparing for the IPO, the company had built an ERM framework that helped inform the prospectus for investors. [14:59] When Jeff joined, he was charged with taking the framework foundation and building upon it to round out how Academy Sports views risk, scopes it, and manages it across the organization. It was a fascinating process. [15:21] He's gotten to know many good, smart people who are driving aspects of the business. [15:28] Every year, Academy Sports looks at ways to enhance the framework, to make sure it's as meaningful and informative to the leadership team and board as it can be. [15:54] The framework looks at ISO standards but most of it is inward-focused within the business of Academy Sports. What's going on in the world? How do we prevent or prepare for it? Should something occur, what strategies do we have to respond, react to, and recover from it? [16:39] Before the recent tariffs were passed, the risk team had discussed tariffs generically. Tariffs appear as subsidiary risks in a few places within the framework. Nobody in an organization can control what government leaders do. [17:22] In a way, sporting goods is a seasonal industry. Academy Sports + Outdoors sells a variety of different things and operates in a variety of climates. There's a holiday season and there are gift-giving holidays. The seasons for outdoor activities differ depending on location. [17:54] In Texas, Jeff grills and fishes year-round. It's different in a Northern climate with four distinct seasons. Hunting seasons are specifically defined. The things Academy Sports sells peak at different times of the year and the peaks sort of offset themselves. [18:25] The Academy Sports merchandising teams are diligent and deliberate in how they plan for cycling products for the seasons. [18:44] Holiday is the big season. In that, Academy Sports is like other retailers. Back-to-school time is also important. [18:57] The backyard grilling is Jeff's favorite section of the store. When he goes into the store with his wife he has to look at some grills. Jeff also works out and runs so there are several aspects of the store that he shops. [19:16] Academy sells location-specific licensed apparel. In Academy Sports + Outdoors in Houston, there is gear for the Astros, Texans, and Rockets. [19:49] From the standpoint of team member safety, Jeff refers to OSHA. Also, some states have more stringent safety requirements. Jeff's safety team drives consistency of practices and training across the footprint of the 21 states where Academy Sports + Outdoors operates. [20:36] Most of Jeff's work is done in Houston but his team gets out in the field periodically on a schedule. Jeff likes to go into the stores and distribution centers. That's where the business occurs. The work at Corporate supports the people who serve and interact with customers. [21:10] RIMS Webinars! Following the success of their recent webinar, HUB International returns for the next installment of their Ready for Tomorrow Series, “From Defense to Prevention: Strengthening Your Liability Risk Management Approach”. That session will be on April 17th. [21:29] Today's guest, Jeff Strege, is a panelist in that session! He's going to talk about it a little bit right after the break. [21:38] On April 24th, RiskConnect returns to deliver “Better Together: The Marriage of Insurable Risk and Business Continuity”. [21:45] Zurich's webinar, “Understanding Third Party Litigation Funding” was rescheduled to May 1st at 1:00 p.m. Eastern. If you were already registered for the original date, you are now registered for the May 1st session with Zurich. [22:09] On May 22nd, GRC, a TÜV SÜD Company, presents their newest session, “Asset Valuations in 2025: Managing Tariffs, Inflation, and Rising Insurance Scrutiny”. [22:22] More webinars will be announced soon and added to the RIMS.org/webinars page. Go there to register. Registration is complimentary for RIMS members. [22:33] Let's Return to my Interview with Jeff Strege! [22:46] Jeff will be joining RIMS on the HUB webinar about third-party litigation funding (TPLF) on April 17th, two days after the airing of this episode. Third-party litigation funding is a major issue for RIMS and the profession. [23:08] Academy Sports + Outdoors sees TPLF from time to time in litigated matters, but not often. The HUB webinar is largely focused on rising litigation costs and the rising value of litigated matters. Third-party funding is a driving force of that rise. [23:35] When there's a funding mechanism behind the damages claim by a plaintiff, there are interest obligations with that mechanism, which can be stiff. It does inflate the value of some matters. [24:13] Once Academy Sports + Outdoors learns third-party funding is present in a litigated matter, that's in the front of mind as they evaluate and proceed with trying to conclude the case. [24:32] In the HUB webinar on April 17th, Jeff will be discussing the client's experience, not only with TPFL but also around social engineering. There is a good panel put together for this discussion with varied perspectives that will offer a well-rounded conversation. [24:55] Panelist Bob Tyson of Tyson & Mendes, a defense lawyer in California, has creative approaches to managing and negotiating litigated cases. Panelist John Ferguson, Head of Excess Casualty at Zurich Insurance, brings an insurer's perspective to the webinar. [25:29] Panelist Carol Murphy of HUB is one of the best brokers Jeff has worked with. Jeff is looking forward to sharing the stage with this group, talking about managing claims litigation, prevention, and pre-litigation management. Safety is critical. Jeff will bring that up. [26:02] The link to the webinar is in the show notes. Register today! Registration is complimentary for RIMS members! You'll hear this webinar live with Jeff Strege of Academy Sports, Fred Ferguson of Zurich, Bob Tyson of Tyson & Mendes, and Carol Murphy of HUB. [26:34] Jeff has been involved with RIMS since the mid-1990s when he was with Sysco Foods for the first time and was elevated to the risk management role there. Starting with Houston, Jeff has been involved in various chapters in various capacities. [27:07] RIMS has been an important part of Jeff's career. He's gained solid relationships through RIMS that have yielded business relationships and relationships where he's been able to help others and be helped by them. RIMS will be very important to him as long as he works in risk. [27:51] Jeff was President of RIMS Houston for two years, until January of 2024. He serves on the board as Past President. [28:12] Having moved around the country and having held different roles, Jeff has met risk professionals from many areas. He says RIMS has high-quality chapters all over the country. The four Texas RIMS chapters have a lot of positive energy. [28:47] The chapters are working together with Justin's team in New York to host the first-ever Texas RIMS Regional Conference this August. Jeff is on the planning committee and he's excited about it. [29:04] The RIMS Texas Regional Conference will be held from August 4th through the 6th at the Henry B. Gonzalez Convention Center in San Antonio, on the River Walk, the site of RISKWORLD 2018. San Antonio is Jeff's favorite city in Texas. It's a wonderful host city. [29:30] There is a link in the show notes to the RIMS Texas Regional Conference 2025. Registration will open the week of the airing of this episode! [29:49] Jeff is a RIMS-CRMP holder. He earned that certification in November of 2019. He was excited to see RIMS introduce the certification. What he likes about CRMP is its governance focus. [30:23] Jeff had been doing risk management for a long time. The CRMP website has good sample test questions on it. He decided to work through the test questions several times. Then went and took the exam and scored pretty well, largely based on his experience. [30:48] Jeff says his ERM work over the years was helpful. The RIMS-CRMP is a good designation. Jeff appreciates that RIMS gives CRMP holders opportunities to network. He will continue to carry the designation as long as he is working. [31:09] Mos recertification points are CE-related. Jeff relies heavily on the Houston chapter's offerings and the sessions and seminars at RIMS functions. He appreciates the flexibility in terms of what qualifies, such as participation in broker-sponsored industry education. [31:50] Developing and delivering educational content is a favorite of Jeff's. He has served as Risk Manager in Residence (now Risk Manager on Campus). Jeff tells every risk manager it's amazing and they need to do it at least once. Jeff enjoys education and is always learning. [32:24] Jeff shares his advice for risk professionals. As Boomers in the industry start to retire, it's important to help the industry recruit, train, and young talent. It's a passion of Jeff's. [32:52] There are a few things Jeff would tell young professionals. One is you are the CEO of your career. Your career is your responsibility. Don't wait for a leader to bring opportunities or promotions to you. Be a student of your craft and trade. Set goals with plans to achieve them. [33:20] Jeff has managed his career that way by making strategic moves when it made sense for him to do so. He has no regrets. You're the CEO of your career, all in. Don't wait for others to act on your behalf. Whatever it is, be a student of your craft and seek opportunities to learn. [33:45] Grow your knowledge base, your experience, and your network. Jeff has benefited from RIMS in having a network of people who lean on each other and learn from each other. It's a wonderful thing! [33:58] Be a student of your business, wherever it is. Make connections within it. Seek out mentorships to learn on a broad basis what the business does and what its objectives are. You position yourself more visibly to add more value and to grow. [34:29] Jeff Strege, you have been such an inspiration today. I appreciate you so much for joining us here on RIMScast and being so giving with your time and wisdom! I look forward to seeing you at the first-ever Texas Regional 2025, August 4th through 6th in San Antonio! [34:48] Special thanks again to Jeff Strege for joining us here today on RIMScast! I look forward to seeing him at many RIMS events, including the first-ever RIMS Texas Regional Conference 2025, which will be held from August 4th through the 6th in San Antonio, Texas. [35:05] Register today through the link in this episode's show notes. [35:12] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [35:37] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [35:56] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [36:13] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [36:29] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [36:43] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [36:50] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: RISKWORLD 2025 — May 4‒7 | Register today! Download the RIMS Events app! Spencer's RISKWORLD Events — Register or Sponsor! RIMS Texas Regional 2025 – August 3‒5 | Advance registration rates are now open. DFW RIMS - 7th Annual Night at the Races / Lone Star Park – April 17, 2025 RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Risk Management magazine RIMS Now The Strategic and Enterprise Risk Center Spencer Educational Foundation — General Grants 2026 — Application Dates Announcement: RIMS and The Institute for Internal Auditors' Strategic Alliance on Education Nominations for the Donald M. Stuart Award [Canada] RIMS Webinars: RIMS.org/Webinars “Ready for Tomorrow? From Defense to Prevention: Strengthening Your Liability Risk Management Approach” | Sponsored by Hub International | April 17, 2025 “Better Together: The Marriage of Insurable Risk and Business Continuity” | Sponsored by Riskonnect | April 24, 2025 “Understanding Third Party Litigation Funding” | Sponsored by Zurich | May 1, 2025 “Asset Valuations in 2025: Managing Tariffs, Inflation, and Rising Insurance Scrutiny” | Sponsored by GRC, a TÜV SÜD Company | May 22, 2025   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep with PARIMA | April 22‒23 Full RIMS-CRMP Prep Course Schedule   Upcoming Virtual Workshops: “Managing Data for ERM” | June 12 | Instructor: Pat Saporito  “Generative AI for Risk Management” | June 26 | Instructor: Pat Saporito See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Maintaining an Award-Winning ERM Program with Michael Zuraw” “Scenario Planning with the RIMS SERMC” “ERMotivation with Carrie Frandsen, RIMS-CRMP” “Risk Quantification Through Value-Based Frameworks” “Applying ERM Theory with Elise Farnham” “On Risk Appetite and Tolerance”   Sponsored RIMScast Episodes: “Understanding Third-Party Litigation Funding” | Sponsored by Zurich (New!) “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog (New!) “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: Jeff Strege, MBA, ARM, RIMS-CRMP, Sr. Director, Risk Management, Academy Sports + Outdoors   Production and engineering provided by Podfly.  

There's been plenty of controversy over bike lanes in Midtown. Mayor Whitmire initially removed protected lanes on Austin Street without warning, later reversing course in a compromise with the biking community. But some worry that his track record could put other protected bike lanes at risk. Host Raheel Ramzanali digs into the bike lane battles with Joe Cutrufo, executive director of BikeHouston, to talk about how the mayor's decisions affect safety, what's at stake on 11th Street in the Heights, and why expanding bike lanes matters for all Houstonians. Stories we talked about on today's show:  Pivoting, Whitmire says Austin Street will get a dedicated bike lane, but no physical barrier Houston cyclists decry 'armadillo' removal as city eyes new measures City of Houston draft report touts 11th Street's success Mayor Whitmire on Hello Houston Derek Fincham explaining how physical barriers saved his life  Learn more about BikeHouston  Learn more about the sponsors of this April 14th episode: Visit Port Aransas Momentum Indoor Climbing - Save 10% on camp registration with code CITYCAST at checkout! Prolonlife.com/city - Use this link for 15% off Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week's Geek in Review, we sit down with Patrick Waldo, CEO of Unicorn Forms and proud Houstonian, to explore the intersections of data, document automation, and legal tech innovation. From the vibrant startup culture at Houston's ION and the Capital Factory's SXSW House event to the regulatory grind of form design, Waldo shares how his journey—from working in compliance-heavy industries to launching a playfully named but technically serious platform—is reshaping how we think about document-driven workflows.Waldo pulls back the curtain on Unicorn Forms' approach to digitizing and structuring data trapped in PDFs. With a background in regulatory intelligence, he understands firsthand how critical, yet painfully inefficient, static documents can be. Unicorn Forms aims to transform the “eight-and-a-half-by-eleven world” into structured, field-driven digital tools. By mimicking the look and feel of familiar e-sign interfaces while embedding structured fields and integrations like Calendly or Stripe, the platform bridges the gap between legal formality and technical interoperability.Security and compliance are at the heart of the conversation as Waldo outlines the different levels of electronic trust, explaining how Unicorn Forms distinguishes itself with hashed documents, timestamp authorities, and encryption standards that exceed many traditional e-signature solutions. He highlights how many professionals—especially in legal, healthcare, and finance—aren't aware of the risks they take when using non-secure PDFs for sensitive data like social security numbers or payment details.The episode also dives into the often-overlooked role of data ontologies in making government and enterprise forms interoperable. Waldo describes the complexity behind something as seemingly simple as a name or address field and how lack of standardization leads to inefficiencies and errors. By applying his years of ontology-building experience, Unicorn Forms aims to enable more intuitive, human-readable, and system-compatible data capture, with real-world use cases already in place—like improving film permitting processes for the Houston Film Commission.From a startup perspective, Waldo gets candid about fundraising challenges, the paradox of needing metrics to raise money and needing money to build metrics, and how early-stage companies must balance marketing, sales, and product development. He emphasizes the value of angel investors and local ecosystems like the ION and the Canon, while acknowledging the rising bar of investor expectations in today's post-2023 funding environment.Finally, Waldo shares his philosophy behind the Unicorn Forms brand—born as an April Fool's joke but grown into a conversation starter and signal for early adopters. With Party City swag, a pink logo, and a message that draws in the curious and the creative, Unicorn Forms is redefining legal tech not just through software, but through an intentional, approachable identity. As Waldo looks ahead, he sees opportunity in pairing strong data engineering with AI tools—not just to automate, but to make legal and regulatory processes smarter, faster, and more human-centered.Listen on mobile platforms:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ |  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[Special Thanks to ⁠Legal Technology Hub⁠ for their sponsoring this episode.] Blue Sky: ⁠⁠@geeklawblog.com⁠⁠ ⁠⁠@marlgeb⁠⁠⁠⁠⁠⁠⁠Email: geekinreviewpodcast@gmail.comMusic: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Jerry David DeCicca⁠⁠⁠⁠⁠⁠⁠⁠⁠Transcript

In this episode of the Building Texas Business Podcast, I sit down with Jacob Robinson, the founder of Dig World, a construction-themed amusement park. Jacob's journey from owning a commercial cleaning business to launching a theme park was inspired by his son Pierce's courage in overcoming a severe illness. Jacob shares how this personal experience drove him to create a space where families can make lasting memories by operating real construction equipment. We also explore Jacob's unexpected invitation to appear on Shark Tank, which initially seemed too good to be true. Jacob describes the rigorous preparation process for the show and how securing a deal with Robert Herjavec provided significant exposure and credibility for Dig World. This experience sparked interest in franchise opportunities nationwide, propelling the business forward. However, Jacob's path has not been without challenges. He reflects on the operational setbacks faced during Dig World's grand opening and the importance of resilience in entrepreneurship. Jacob emphasizes learning from these failures and the need to be patient and ready for success. Throughout the episode, Jacob discusses his leadership evolution, focusing on servant leadership and building a passionate, customer-focused team. He highlights the importance of creating a culture of trust and creativity to ensure a safe and memorable experience for all visitors. Jacob remains committed to expanding DigWorld while offering an affordable alternative to traditional family outings. SHOW HIGHLIGHTS I discussed Jacob Robinson's inspiring journey from running a commercial cleaning company to founding Dig World, a construction-themed amusement park inspired by his son Pierce's battle with a severe illness. Jacob shared the story of how an unexpected email invitation led to his appearance on Shark Tank, which resulted in a significant deal with Robert Herjavec and propelled Dig World into the national spotlight. We explored the challenges faced during Dig World's opening day, highlighting the operational setbacks that resulted in temporary closure and how these experiences taught valuable lessons about patience and readiness. Jacob explained the development of custom technology to enhance safety and functionality in the park's machinery, ensuring a secure and manageable experience for visitors operating real construction equipment. We discussed the importance of building a passionate and customer-focused team, emphasizing a culture of creativity and care that enhances the visitor experience and supports the company's mission. Jacob described his evolution from a fear-driven leadership style to one centered on servant leadership, focusing on resilience and motivating his team positively through setbacks. As Dig World plans for expansion, Jacob remains committed to offering an affordable, enriching alternative to traditional family outings, while also contemplating new mascots and improvements to machinery safety. LINKSShow Notes Previous Episodes About BoyarMiller About Dig World GUESTS Jacob RobinsonAbout Jacob TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Chris: Jacob, I want to welcome you to Building Texas Business. Thanks for taking time to come on the podcast. Jacob: No, thank you. I'm so honored to be here. Chris: So we can see from behind you. You know Dig World's your company. Take a minute to tell the listeners what Dig World is. What do you do? What are you known for? Jacob: Yeah, great question. So we are a construction theme park where we allow kids and adults to operate real construction equipment. So we let them drive real skid steers, real excavators, real UTVs would take you up and boom lifts, the whole deal. And the only thing is you need to be three years old or older. And so we truly are a fun family theme park, but we allow you to operate real construction equipment. Chris: Wow, I mean, that's amazing Real construction equipment. I can't wait to get into more of the details behind that, but first I have to ask you what was the inspiration to start a company like this? Jacob: Yeah, it's crazy. You don't wake up with a dream every day to start a construction theme park. Chris: Yeah, maybe a construction theme park, but not one where a three-year-old can operate. That's right. Jacob: That's fair? That's fair? Well, no. So we, my wife and I, were blessed. We have three amazing kids. We have nine-year-old, a five-year-old and almost a two-year-old, and so life is good and hectic right now. But my nine-year-old son, pierce, was born in 2015, a happy, healthy baby boy, and life progressed just normally and just fine. And then, in 2017, one morning on a Saturday morning, my wife found him in his crib unconscious and after rushing him to the hospital, we learned that he had contracted bacterial meningitis. We weren't sure if he was going to make it through the weekend, but the Lord had different plans. He was in a coma 12 days and we were in the hospital 75 days. And when we left the hospital, pierce left with a whole host of issues he's nonverbal, he's epileptic, he's deaf in both ears, you know, wheelchair and mental capacity of call it maybe a one-year-old, but but he is a happy little boy and, as I was telling somebody else, you know Pierce sees the world the way that we should all see the world. He doesn't see your skin color. He doesn't see your income. He doesn't see what car you drive. As long as you hang out with them, you've, we could bring people together. You know, you conceptually always understand that life is short, but when you're faced with something like that, you really understand that life is short and precious and so you want to bring people together and create memories and have good times and not just look up and say, man, all I did was work for 40, 50 years. And here I am, and so we had this idea. You know, as I told somebody, we're pretty good arrogant Texans. We thought we could build a theme park. It couldn't be that hard, right. And man, we were wrong and we'll get into that, I'm sure, at some point in the show. But Pierce's always loved construction equipment garbage trucks, dump trucks, really thinking that whole, everything in that category. And so we said, hey, we really think we could build a theme park where kids could actually come and operate real construction equipment. And for the listeners out there, some of you may be thinking, oh, this must be some toned down version. No, these are real. These are 3027s, these are 305s, these are 243 skid steers, and so these are the real deal that we have re-engineered to where it's safe, but these are the real deal that you get to operate the park. So that's how we got started. Pierce is the inspiration behind the park, the inspiration behind really a lot of things that I do in life, and bringing people together to create memories that last a lifetime. Chris: My gosh, I mean what? I mean? That's a mic drop story, jacob. I mean, you know, blessings to you and Pierce and your whole family. I hope to get the chance to meet him one day. Yes, he's the coolest member of our family. So, yes, that is amazing. So, wow. I love the inspiration and the story and this whole idea of bringing people and families together for those memories. So were you in the construction business when you started this, or what? Jacob: were you doing? I would say yes and no. I had a commercial cleaning company. I started in 2015. That was my job. We just recently sold that business and where we started that business was in the construction cleaning space. So anytime a general contractor would go and build a big building or a hotel or an office building, we would come in, we would work for the general contractor and we would do the final clean on that building. So I was kind of in the construction space. We, you know we answered to GCs all day, but I am not a construction guy by trade. I was an ag major at Texas A&M, so I was a janitor turned theme park guy. So it's been a very interesting career, as you can ask my CPA wife from all the meandering roads that we've taken. Chris: Yeah, so you know we're on inspiration. So then let's yeah, let's kind of dig into what a lot of entrepreneurs and business owners you know face is that first step right Of actually getting the courage to, to chase that dream. So let's take us back to that. What was that like? You know what were, you know what were the first steps like, what were the feelings? Like? How'd you convince that CPA wife that you know CPA wife that this wasn't quite as crazy as it sounded? Jacob: Yes, I'm not sure, when we crossed that line that the craziness went out the window. We may have been there for a couple of years, but I would say to those entrepreneurs out there it's easy to say and it's cliche to say, but everybody sees the end of the story, everybody sees Dig World. Now We've been open, we're on Shark Tank, we're franchising. You know everybody's going ah, great idea. Listen, that was not the case when we first started. We went back and counted. I had roughly 248 pitch meetings where they told me no, that I was crazy, it was never going to work. Nobody's ever going to come to this, nobody's. You know, it's not safe All these kinds of things. And so 248, it's a lot of meetings. It's a lot of meetings. It's a lot of no's. It's a lot of no's. To keep coming home and go, no, it was a good meeting. It was a good meeting. What did they give you? Money? Not at all, quite the opposite, but it was a good meeting, right? And so to those entrepreneurs out there that you, you, if you're pounding your head against the pavement and going, man, if one more person tells me no, hey, I've been there with you, I know what that's like. Keep pressing on, keep going. If you have the vision and you have the conviction behind it, I promise you, at some point you are going to find somebody that believes in your vision for no other reason than you've just been at it for so long and you've got conviction behind it that somebody will take a flyer on you. But it was difficult. It was difficult. We started in 2019, and then COVID hit right, and so we told people not only were we the crazy theme park people running around asking people to invest, but then we were the crazy people saying hey, listen, not only are we going to build it, we're going to get a whole bunch of people together. And that messaging wasn't going over very well during COVID, and so you know, we had all of these factors that were not going in our favor. And then, finally, in 21, in 2021, we had a first couple of people start to say yes, and then Domino's started to fall, and then we opened in March of 2022. And, frankly, that was an epic failure, too, that we can talk about as well, but it was a long journey. It was a long journey, and so my encouragement to those that are out there, either on that journey or those that are at the beginning of that journey is take a step, just take a step. Right, do something. Just call somebody and say your dream out loud, right? Call somebody and say hey, listen, I'm going to let a three-year-old drive a skid steer. Right, and the more you start to say it out loud, the better that muscle is going to become being flexed. And then, all of a sudden, you're going to be the confident person that walks in the room and goes no, yeah, of course we're going to put a three-year-old on skid steer. We're going to let them drive an excavator. We're going to have birthday parties here, and then, hey, guess what they? But that theme of just take the step, just do it just go for it. Chris: No one's ever going to believe it as much as you do, so you got to have that passion and belief and eventually you will find someone to get behind you, and then it's on you to deliver. Right, that's right, that's right, that's exactly right. So I do want to get to the story on the opening, but I have to ask you mentioned it earlier, so how did the Shark Tank thing come about? How did you, how'd you wind up on Shark Tank? Let's talk a little bit about that experience and what that was like. Jacob: Yeah, an amazing experience, you know, it just was fantastic all around. An exhausting experience nonetheless, but it was a fantastic experience. You know, we were very blessed. One day I was sitting at my computer and we got an email to our info account and said hey, would you consider being on season 16 of Shark Tank? And clearly we thought it was a joke, right, and clearly thought something was going to be hacked if I responded to it. Chris: Don't click the attachment right, that's right, that's right. Jacob: All of a sudden our bank account gets hacked. But it was actually one of the producers. She had seen us on Instagram and said, hey, listen, would you be interested? Let's learn more about your business, see if it checks a lot of these boxes. And then that started the whole process. And the process is rigorous and it's long, and your fate hangs in the hands of people that you never get to see or talk to. And you know it goes from one lawyer to another lawyer. None of those lawyers have talked to each other, and so the whole process is very interesting. And then you know the show is true. It's true to form. The only thing scripted about the show is the very beginning pitch that you give, and other than that, it's a free for all. The Sharks don't know about your business, they don't have a flyer on your business, they haven't been given any information. It's truly a live pitch pitching again when I'm like, hey, no, hold on, we got the park open, I don't need to pitch anybody again. Plenty of people have told me no, I don't need, you know, five people on national television to blast me and tell me no. But so when we got there, we did the pitch and we were very blessed it went well. We secured a deal from Robert Herjavec, the tech entrepreneur on the show. He's one of the staple sharks and it's just been a great experience and once there's one of those things that you look up and you really have to sit in the fact that it's one of those once in a lifetime crazy things. And even yesterday I was driving to the grocery store and I sat there and I was like man, this really happened. That's crazy and just trying to enjoy those moments. Chris: Well, and it has to be. I mean, it's great that it worked out and you got, you know, some additional investment from a very seasoned person, but just the notoriety of being on right Open, you know, a lot of eyes to you and had to, you know, you know, increase traction and interest in what you were doing. Jacob: Totally. I think, from even, just you know, foot traffic to the park here in Katy. That that's been tremendous. But then even, obviously, you know we went on the show to sell franchises. That that's our next big hurdle is selling franchises across the country and we have been flooded with requests of franchises to bring people, you know, bring a park to their location, their city. Talking to potential franchisees, it really just just totally gasoline on the fire. Chris: Yeah. So let's go back to the opening. You said March 2022. One of the things I like to talk to people about is let's talk about a failure that you've encountered and most people will tell you can do a whole show on them, right. Literally, I was going to say you don't have enough time on this, but you know you shared that. I guess the opening didn't go so well or something around that. So let's talk about what were some of the failures around that. What did you learn that made you better going forward? Jacob: That's right. You know, I tell people one day when I'm, when I give it, when I give a speech one day at a theme park conference, I'm going to be able to tell people I'm one of the very few theme park operators in the world that has opened a theme park and closed it the same day because it went so poorly. And so you know, I do have that badge of honor with me. So we opened the park too soon and that was a hundred percent my fault, right you too soon, and that was 100% my fault, right? You're trying to you build in these parameters in your head. We got to open this date. We got to do this. You know people are waiting and I really wanted it to be open that Thursday of spring break back in 2022. Could I have waited 48 hours more and would that have fixed our problems? Yes, did I? No, and I think a lot of it was. You know, we had been at this for four years. At this point, we were exhausted and here was the finish line. The finish line was on Thursday and we could do this and everybody's gonna love it. Tickets were sold out there. There was plenty of buzz. You know we were being interviewed from broadcaster. You know I was on NPR and we're doing this interview in this country and all over the US, and there was so much media attention. We had helicopters circling over the park doing filming, getting ready for the opening, and when we opened, man, it was an epic disaster, and the reason it was is I pushed the grand opening. All of our machines were not ready. We had not put on our technology of all the machines, not that we were letting people operate those machines, but we did not have enough time built in to put a computer on this machine, and then this machine, and then this machine. And so what happened is we opened the park to hundreds and hundreds of people and we didn't have that many machines going, and so those hundreds and hundreds of people waited in line for hours and it was just disastrous. And people were angry at me, rightfully so. People wanted to tell me what they thought about me, and rightfully so. The amount of refunds that we issued that day were it was probably dollar for dollar, we probably made $0 that day or just lost money, and so we had to shut the park down. So so I go on, and we, you know we were open. We were going to be open that Thursday, friday, saturday, sunday, and I just canceled everything and said hey, I'm so sorry, we're not going to be open, we'll refund you your tickets or you can come back whenever you want. And, man, people were so mad at us. They were so mad at us. The news was doing coverage about how Dig World closed in less than 24 hours and it was a disaster, an epic failure. And so you know you go home that night and something you had been working for four years, there was no, nothing good about it. There wasn't even. There was no silver lining, like you could be, like well, but no, it was terrible and kids left crying. I mean, just like I said, just terrible. And my wife will tell you that, looking back on that night, she goes hey, I thought I lost you mentally that night, like I thought you were so down in the dumps that night that I didn't know where we were going to go from here. And yeah, I remember the next day waking up, I was trying to, I was going to take my son on a walk and I remember getting halfway out of the neighborhood and having to turn around, got to go back into the office. We've got to go on the offensive here and really try to say hey, listen, we're sorry, let's own the mistake right. Hey, we opened too soon, please come back. And so I think you look at it right and it just was one of those epic failures, and we've had many more along the way, right? Advert Hello friends, this is Chris Hanslick, your Building Texas business host. Did you know that Boyer Miller, the producer of this podcast, is a business law firm that works with entrepreneurs, corporations and business leaders? Our team of attorneys serve as strategic partners to businesses by providing legal guidance to organizations of all sizes. Get to know the firm at boyermillercom, and thanks for listening to the show. Jacob: I was thinking of just trying to figure out how to run a theme park, and we've never run a theme park, but that was one. That's an easy recall when somebody asked me to talk about failure. Chris: Right, like you almost were there right Reliving it that day. Jacob: Oh man yes. Chris: Well, the lesson, though, in that you found the positive and I think it's true in so many different circumstances. We're all going to make mistakes, right, we've made them in the past. One thing certain we're going to make them again in the future, it's owning it right, be this, taking ownership of it, and then kind of committing to do better. I think when you do that, you know what, more times than not, what comes from that is grace. You know people grace to you, and I think that's what it seems like what you've experienced. Right, you owned it, so we're going to do better. The community gave you grace, and when you open back up, they came. Jacob: I think don't pass the blame, Even honestly, even if it's not really your blame, right? People want somebody to stand up and say, hey, it's on me, and I think we don't see that a lot of times in leadership throughout you know, whatever. But people willing to say, hey, that was on me, I'm gonna raise my hand, that was on me. And then the key is forgetting quickly and moving on right and not dwelling which, whatever you do, operate out of imagination, not memory. Right, Don't go back there, sit in those failures operate out of imagination, not memory. Chris: That's a good one. I haven't heard that one before I'm writing it down. Jacob: I would like to take credit for it, but somebody much smarter than me said it, so yeah, right. Chris: So I want to talk a little bit about technology and innovation because, I mean, I know these are, you know, big machinery used out in the construction. There's nothing really innovative about them, but it seems to me that using them in your theme park has to have some innovation and technology to make them safe, as you've described them. So you know, tell us about that. How did you come up with it or did you, or where did you find it? Jacob: it? Yeah, great question. So, yes, yes, all of the above. I know I did not come up with it, I'm not smart enough to write code, but we partnered with an engineer and we said hey, listen, this is what we want to do. We believe this can happen. And what we did, in simplistic terms, we built our own computer to put onto the back of the machine. That goes into its wiring to override a lot of the functionality of it. And so when we call it dig world mode, when the computer's in dig world mode, it is safe. The excavators are stationary, they can't go forward and backwards, they only go certain degrees to the right and left and up and down. Our skid steers are heavily governed, the hydraulics and a lot of functionalities are disengaged. We have kill switches and then we can flip the computer back to normal mode and it's a normal functioning machine. And so really, coming alongside a bright engineering team and building this technology that's our technology and putting it on these machines is really outside the box kind of stuff. And finding somebody that wanted to dream alongside with us was the key to success there. And he's still dreaming alongside with us. I mean he had made a technology upgrade this past week. That's one of those things you look at and you go why didn't we do that three years ago? That makes things a lot, you know not safer, they were very safe it makes it simpler for our team to utilize, and so we're always improving. I think that's the other thing. You know you hear it all the time as an entrepreneur, but as a business owner, one of the things that's very easy to do is get stuck in a rut and go well, we've always done it that way, right? I had a call with my business partner this morning and he's newer to the team and he said well, why are we doing that? And I was like well, honestly, I don't know if we've ever asked that question. I think we've just done it and let's try something new here. And knowing that you don't always have the right answers, and your teammate you may have a high school kid that works for you, like I do that comes to you and goes hey, why, why aren't we doing it like this? Could we do it like this? And you go it's a genius idea, let's do it that way. Yeah, and being okay and putting your pride aside and saying let's change and adapt. Chris: Right. So you're clearly kind of in the entertainment business. Let's talk about building a team right, because I think I mean clearly you've got an internal team there, I guess in the office that's got to run the company, some creativity around it, but then you have another team, that's, you know, customer facing. How have you gone about building kind of each of those teams to try to maximize the company's success? Jacob: Yeah, it's a great question, Thank you. I would say, yeah, our two teams I'd almost kind of say like our corporate team. Right, our corporate team is the X's and O's business focus. How do we grow the franchises? How do we optimize the P&L? And really the key to success there is not to overstate cliches, but like go hire somebody smarter than you and go hire somebody that is great at your weaknesses and then give them the reins to run it. I don't go in your lane, you know how to run it. I trust you explicitly. I've given you the keys of the kingdom because if not, if I'm just going to micromanage you, then why would I even have you on my team? That's demeaning to you. I'm going to end up doing the work anyways because I'm a control freak. So I'm going to go hire somebody that really knows what they're doing and say go, do it right. Or my business partner he oversees a lot of different things, but one of them is the marketing, and today he said hey, listen, do we want to spend here? Do you want to spend here? I think the answer is here. Yep, let's go there right, if you think that's interview going. Hey, this is what we sleep and breathe here. We love the customer, we love that people are here. We're going to love on them and we're going to make memories. Can you do that? And that's what I'm going to hire and fire against. If I see you out there and you're not loving on customers and you're not creating memories that last a lifetime, we're going to ask you to leave. But that's what you know from the beginning. We're going to hire and fire against. Do we love people and are we serving them well? And if we do those things, we're going to build a culture that people start to talk about. And every team meeting that we have, I kick off of hey, today we're going to love people and today we're going to think outside the box, and I know you had, you know, a long week at school. I'm asking you from nine to five today to dig deep and love on people because and when you really frame it up, we get to be a part of something so special and so unique. We get to really be a part of this kid or this family's memory bank, and hopefully in a good way. Right, there are going to be hundreds and hundreds of kids for the rest of their lives that are able to say man, when I was five I had my birthday party at this place called Dig World and I got to drive a real excavator. They're gonna tell that story for their whole life. We get to be a part of that. How humbling is that. And so when you really can set the picture for these kids, what we're doing here is not just a job. We're not here today to collect tickets and put you on a machine and say thank you for coming. We are ingraining ourselves into your memory bank, and when we can take that on in the privilege of that, then, man, we can really sky's the limit. Chris: Yeah, well, I could see if you get that light bulb to go off and kind of in any employee, right, it changes the whole dynamic, the mindset and luckily those high school kids I got to believe they're learning great life skills to have to deal with people on the fly. And that's what we do every day. Right, we're dealing with people as we as they come to us, and so that's exactly right. Jacob: And get to teaching that, hey, the customer's not always right Sometimes. You know we can stand our ground every now and then too, and so really, yeah, how do we handle conflict with each other? How do we handle conflict with a customer? You know those are skills that are in an online day and age are becoming less and less, so how do we actually stand in front of another human being and say, hey, listen, I know you're frustrated, let's figure out how we can work through this kind of deal. So hopefully we're teaching them things that can go far beyond Dig World. Chris: Yes, for sure. So we're here in Texas. You started this business here. Tell me some of the things that you found, or have found, to be advantageous about being a Texas-based business. Jacob: Oh man, so many, one. Obviously. Just the people right, the people buy in and they love it. They love supporting the business, they love supporting what we're trying to do here. And so, culturally, it's amazing to be here in Texas. We were fortunate when we started we had a partnership with Texas A&M, my alma mater and so I'm a little biased there but really getting their buy-in, and a university that saw what we were trying to do and said, hey, listen, let's go capture the next generation of construction workers and teach them about Texas A&M. Yes, but let's also teach them about this great industry of construction. And then really, just the flexibility of Texas. You know there's not many states you can just go out and, for the first and foremost, be like, hey, listen, we're going to start a theme park and it's going to let kids operate construction equipment, right, the flexibility and you know we went through the whole rigmarole and everything with insurance and the filings, but really the adaptability of the state and going, yeah, that sounds great, let's do that. And then everybody behind it. It's just, it's been amazing. Chris: That's great. So I'd like to talk about leadership, and you know you're clearly, as a founder and CEO, leader, but how do you think those leadership qualities have developed over time and how would you describe your leadership style? Jacob: Yeah, I tell people a lot of times I think there's two versions of Jacob as the leader. There is pre-Pierce getting sick and then there's post-Pierce getting sick. Not that the goals have changed. The goals are still. Listen, you're running a business. You got to make money and you got to keep the doors open right At the end of the day. That's the name of the game. But mindset around those have changed. The intensity around that has changed and the bigger picture around that has changed. So, for example, pre Pierce getting sick and our cleaning business, we lose a contract. I'm pretty frustrated. I'm probably a little panicky. We're getting a little desperate on how do we replace that contract. I'm driving the team harder. What are we selling? I'm micromanaging more because I'm feeling nervous and anxious. Right, post Pierce getting sick, the intensity is not gone, but the priorities are going hey, we lost the contract, okay, let's go home, let's reset. Tomorrow, we'll find another one. There's another one out there, let's go find another one. Right, and motivating the team that way, instead of fear-based whether it be my fear or the fear I'm instilling rather than going hey, we'll be fine, we're gonna keep doing what we're doing. We're gonna keep doing the X's and O's of the business and it will be there. And so I think, when failure of a grand opening and a grand closing comes, you go. Okay, listen, today was not a good day, today was a terrible day. However, I'm still here, my family's still here, and tomorrow we're going to figure out how we survive this and we're going to pick up and we're going to go to work tomorrow and we're going to figure it out, and then I think, at the end of the day, I'm a servant leader. I hope our high school kids see me doing things that I asked them to do. I hope they see me cleaning the bathrooms. I hope they see me doing this, not to manipulate them to saying, hey, you know, oh, jacob's doing it, I should go do it. No, I want you to see that we're all in this together, right, and I believe in it this much that I'm going to get in here with you and I'm not going do at that point is they go? Yeah, I'll go clean the bathrooms, right, and hey, jacob asked me to do it, I'll go do it because I know he would do it right, rather than the dictator style leadership or the authoritarian style leadership. So I think for me it's coming alongside them, servant leadership, getting in the trenches, dealing with the disgruntled customers and not just making them deal with it, all of those kinds of things, I think. Build in the goodwill with the team and they see somebody that wants to link arms with you, and then what it allows me to do is come alongside them on those times where I either have to discipline or I have to recorrect or reposition, and they go. Ok, I know. But I know at the end of the day, he loves me. I know at the end of the day, it's the best, even if he's firing me. You know at the end that you, moving on, I'm still going to be in your corner, and so I think I view my leadership in those two ways. Chris: I like that. I can identify with it as well, feel the same way. To me the servant leadership is so valuable, right? Your employees have to believe not only they've seen you do it, not that you will do it, they've seen you do it right, and that when you ask them to do it it's important and so that's great. You know, just thinking about the obviously a lot of stuff going on in our world and in any kind of different ways. But you know economically, you know legislatively, what are some of the headwinds, given all that that you kind of see facing dig world as you're kind of looking out over the next 30, 60, 90, 120 days, year, kind of yeah, yeah. Jacob: It's a great question. I would answer it two ways. One you know, as we look at the economics of our park and people coming to our park, you know what we feel like is we sit in that middle or probably lower to middle ground of your discretionary spending as a family, meaning. Meaning, as I compare it to a Disney right, and when the economy goes down a little bit or people are a little worried or nervous, the Disney vacation may go on the back burner. Right, because that's a significant financial investment into that. It's a great experience, but it's significant. Where we fall is on the lower end of that category, hopefully delivering the same memories and experiences and fun and joy, but the price point is significantly cheaper than that. So we feel in good times and in rougher times we hope to be a resource that allows those families to still create memories in that regard. Externally, as we look to grow franchises, the ups and downs of the economy can sway different investors. They can sway how they want to hold their money, what they want to do with their money, what they don't want to do with their money. Now my sales pitch to those individuals are hey, you could take your money and put it over here, or you could take your money and put it over here and you could kind of be in control of it, but you also can create something that's bigger than you for your community, for your family, things like that. So it it will be interesting to see what the next probably call it 120 days have in store for us as far as how we're received on the investment side. But right now, our focus on this phase one is how do we get five franchises across the finish line, and right now, praise the Lord, we're very close to hitting that number. And then we got to get them open and we have to produce right. Chris: At the end of the day, you have to produce and I understand you have two open now or the second one's about to open. Dallas will be open by the end of this year. That's correct. Okay, that's great. So I gotta ask. I mean, you're talking about disney, made me think. Do you have some kind of mascot or anybody like in a big suit when you show up at dig world? You know? Jacob: so. But he said I literally got off a phone call earlier we are, we've honed it into kind of two mascots that we want, and so that will be released soon once the debate can be decided within our team of which way we're going. Chris: Okay very good. So let's just kind of turn to a little more casual side. Yeah, you said you and Katie went to A&M. I'm taking those two data points and making an assumption you're a born and raised Texan, it's a great question. Jacob: It's a great assumption, but no, I am a son of a healthcare executive, and so I was born in Alabama, raised all over Texas, graduated high school in South Carolina, then came to A&M, met my wife, who is a Houstonian, who's a Katie girl and much smarter than I am, and so she had a real job after college, and so I followed her here and I've been here ever since. Chris: Okay, Great story. So just talking about Texas, you know you all have a favorite spot. You like to go within the state to get away, maybe vacation time. Jacob: Yeah, you know it's funny whenever, within the state, melissa and I we love to head over to San Antonio. We love the Hill Country side. We like a couple of the resorts there. That's our, our getaway. And then I think you know when we're getting away. Now we've got young kids. Grandparents and cousins and nephews live in waco and so we head over to waco. We spend a lot of time there. But if melissa and I are just getting away and staying in the state, we're gonna head probably over to san antonio very good. Chris: That leads me to the next question then do you prefer tex-mex or barbecue? Jacob: oh man, that's. Oh man, see that one. That's a tricky question because we'd have to be like specific in the subcategory right. Like'd have, we'd have to like pit two against each other. Chris: I hear you. Everyone says that that's the hardest question saved for last. Jacob: Oh, my goodness, I'm going to have to go barbecue. I'm going to have to go barbecue. Chris: All right, all right. I love how you're going to break it down, though, cause I'm the same way. You know. It's like. Well, I don't know, it depends, I mean it depends it just. Jacob: You know, on Friday night this weekend I had Tex-Mex. On Saturday I had barbecue. So you know like it literally is, but I'd have to go barbecue. Chris: All right, very good. Well, jacob, thank you again for taking time to come on the podcast. I mean your story, obviously from the start of it with Pierce, was amazing, but just such a creative, unique thing that you've created. And you know, just wish you the best of success, thank you. Thank you, honored to be here today. Thank you for taking time Special Guest: Jacob Robinson.

Over 5,000 Houstonians rallied at City Hall to protest President Trump and Elon Musk, plus even more rallies in Montgomery County and across the country. Plus, U.S. Health and Human Services Secretary RFK Jr. visited the epicenter of Texas' measles outbreak, and local nonprofits supporting refugees say their crisis is deepening. Executive Producer Laura Isensee is breaking it all down with Chron.com trending news reporter Faith Bugenhagen. Learn more about the stories we talked about today: Thousands rally at City Hall for Hands Off! protest against Elon Musk and President Donald Trump Exclusive: Trump order disrupts $100 million in aid for Houston refugees. Can it be recovered? A second Texas child has died from measles; RFK Jr. visits How Long Will the Texas Measles Outbreak Last? Pivoting, Whitmire says Austin Street will get a dedicated bike lane, but no physical barrier Cougar fans take over San Antonio as Final Four festivities get underway WATCH: Clumsy robber fumbles gun, slips and falls during attempted armed robbery at Houston convenience store  Learn more about the sponsors of this April 8th episode: Visit Port Aransas British International School of Houston Downtown Houston+ Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

A second unvaccinated child with measles has died in West Texas, as the measles outbreak reaches nearly 500 cases and shows no signs of slowing. While U.S. Health and Human Services Secretary Robert F. Kennedy Jr., visited the epicenter of the crisis on Sunday, we wanted to know: how long will the measles outbreak last? And how can Houstonians protect themselves and their kids? Executive Producer Laura Isensee talks with Dr. Sandi Cohan and Lorena Mottu, both with Legacy Community Health, to learn more. Dive deeper into today's conversation: A second Texas child has died from measles; RFK Jr. visits Measles outbreak could last a year, health official in Texas says Texas is poised to make measles a nationwide epidemic, public health experts say With measles in the news, adults are wondering, do I need a vaccine booster? Learn more about the sponsors of this April 7th episode: Visit Port Aransas British International School of Houston Downtown Houston+ Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

On Monday's show: The University of Houston's men's basketball team will play tonight for the national title against Florida after a stunning comeback victory against Duke Saturday in the men's Final Four. Jeff Balke previews the game.Also this hour: The year's first widely recognized hurricane season forecast says we could see a busier than normal 2025 Atlantic hurricane season, with as many as 17 named storms and nine hurricanes. Meteorologist Justin Ballard of the Houston Chronicle interprets what the forecast means for Greater Houston.Then, we offer Houstonians a chance to vent about their pet peeves about life in our city.

On Monday's show: A bipartisan bill to create a grant program for safer railroad crossings is headed to the Texas House after the Senate recently passed it unanimously. Senate Bill 1555 was filed after the death of Sergio Rodriguez, a 15-year-old Houston ISD student who was struck by a train while walking to Milby High School. We learn more about the bill from one of its co-authors, Sen. Carol Alvarado, a Houston Democrat who's also a Milby graduate.Also this hour: We explore how changing Medicaid and SNAP policy may impact Houstonians.Then, we learn about a local pilot program providing resources and education about endometriosis.And from UH making the Final Four, to the Astros' season-opening series against the Mets, we recap developments in sports with the help of Jeff Balke.

How Houston are you? Host Raheel Ramzanali is chatting with producer Carlignon Jones and Hey Houston newsletter editor Brooke Lewis about things you have to experience to make you a REAL Houstonian. From honking in traffic to seeing a herd of cattle run all over 45 north, you're not a real Houstonian until you've… Links Mentioned in Today's Show: Magic Island City Cast Houston's Taco Guide Learn more about the sponsors of this March 26th episode: Visit Port Aransas Bayou City Art Festival Artechouse St. Thomas High School Momentum Indoor Climbing - Save 10% on camp registration with code CITYCAST at checkout! Learn more about your ad choices. Visit megaphone.fm/adchoices

My name is Emily Hynds and I am a small business owner, Producer of the monthly storytelling series, Grown-up Storytime, and lifelong Houstonian. I am not a journalist or government official, I am a local government enthusiast who believes meaningful change starts at home. These notes are presented from my point of view and with my framing, your notes will certainly be different and I would love to read them if you attend.For sources and further reading:www.emilytakesnotes.comI watched this City Council meeting via HTV: https://www.houstontx.gov/htv/my IG: https://www.instagram.com/embaleez - for todays notes and Houston City Council GuideYou can find your City Council person and their contact info at: https://www.houstontx.gov/council/

My name is Emily Hynds and I am a small business owner, Producer of the monthly storytelling series, Grown-up Storytime, and lifelong Houstonian. I am not a journalist or government official, I am a local government enthusiast who believes meaningful change starts at home. These notes are presented from my point of view and with my framing, your notes will certainly be different and I would love to read them if you attend.For sources and further reading:www.emilytakesnotes.comI watched this City Council meeting via HTV: https://www.houstontx.gov/htv/my IG: https://www.instagram.com/embaleez - for todays notes and Houston City Council GuideYou can find your City Council person and their contact info at: https://www.houstontx.gov/council/

 My name is Emily Hynds and I am a small business owner, Producer of the monthly storytelling series, Grown-up Storytime, and lifelong Houstonian. I am not a journalist or government official, I am a local government enthusiast who believes meaningful change starts at home. These notes are presented from my point of view and with my framing, your notes will certainly be different and I would love to read them if you attend.For sources and further reading:www.emilytakesnotes.comI watched this City Council meeting via HTV: https://www.houstontx.gov/htv/my IG: https://www.instagram.com/embaleez - for todays notes and Houston City Council GuideYou can find your City Council person and their contact info at: https://www.houstontx.gov/council/

Today's guest, Jose Berlanga, Founder & CEO of Houstonian Capital and Onyx Land Partners. Jose is an experienced entrepreneur, author, and land developer known for his expertise in entrepreneurship, land acquisition, and business growth strategies.Check out the books he has published, "The Business of Home Building", "Dirt Rich" and coming soon, "Quantum Entrepreneurship".To learn from Jose Berlanga or invest in Houston, Texas Real Estate visit: https://JoseBerlanga.com/Thank you for listening to another episode of the Perky Collar Radio Show!Warmest Regards,David M. FrankelPerky Collar Inventor, Founder of Perky, LLC & Perky Franchising, LLC, Perky Collar Radio Show Host, Commercial Real Estate Broker & Business Broker www.PerkyLLC.comJoin my Entrepreneur Group: Facebook.com/Groups/CharlotteEntrepreneurThinkTankFeel free to connect with me on Linkedin: www.Linkedin.com/in/DavidMFrankel

For many of us, despite having the best intentions, we struggle to reach out effectively with the gospel. Jeff Medders joins Matt to talk about fostering a genuine evangelistic culture in our lives and churches.ABOUT Jeff Medders is the Director of Theology and Content for Send Network and the General Editor for New Churches. He is also pursuing his Ph.D. at Southern Seminary in biblical spirituality under the supervision of Dr. Donald S. Whitney. Jeff is a writer, a preacher, a podcaster, and an unashamed coffee snob. He is a native Houstonian and the author of several books including Rooted: Theology for Growing Christians; Gospel Formed: Living a Grace-Addicted, Truth-Filled, Jesus-Exalting Life; Humble Calvinism: And If I Know the Five Points, But Have Not Love; Risen King: 40 Devotions for Easter; and the main topic of the podcast conversation, The Soul-Winning Church: Six Keys to Fostering a Genuine Evangelistic Culture.

Today on City Cast Houston, Host Raheel Ramzanali is talking to Harris County Attorney Christian D. Menefee about his fight against President Trump's current administration. They'll examine how Trump's executive orders are impacting Houstonians, from the Texas Medical Center's medical research funds being taken away to federally funded programs being stopped in Harris County. Can Chrisitan Menefee legally win against President Trump and help Harris Country residents avoid feeling the impacts?  Stories we talked about on today's show:  Third judge blocks Trump's order ending birthright citizenship for kids of people in US illegally How could new federal policies affect Houston? Harris Co. Attorney speaks on potential impact Trump's Order Doesn't Bar Harris County From Serving Residents in Multiple Languages Enjoying City Cast? Come out and meet the team at a pre-game mixer at the Houston Rockets on March 25. Get your tickets here with the special code: CITYCAST2025 Learn more about the sponsors of this March 10th episode: Port Aransas Chamber of Commerce Foundation Camp Champions Destination Bryan ARTECHOUSE Meow Wolf Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

The Red Cross stops by to inform Houstonians about preparing for hurrican season. Website

(AURN News) — Former Congresswoman Erica Lee Carter, daughter of the late Rep. Sheila Jackson Lee who was a political legend, is paying tribute to Congressman Sylvester Turner, who died peacefully Wednesday at age 70, according to his office. "Congressman Sylvester Turner was more than a public servant- he was a man of God and quintessential Houstonian who loved our City more than anyone I know," Carter said in a statement to AURN News. "He stood and fought for all people to have access to their American dream." Carter briefly represented Texas's 18th Congressional District following her mother's death in 2024, before Turner assumed the seat in January. The position has now seen three representatives in little more than a year, marking a period of significant transition for the Houston district. "On a personal note, he was kind and a true friend to our family including my mother, the late Congresswoman Sheila Jackson Lee, father Elwyn, Jason and myself," Carter continued. "We will forever cherish the times we shared. And, we remain committed to the values that he held so dear." The connection between Turner and the Lee-Carter family runs deep in Houston politics. Turner had been in attendance at President Donald Trump's address to the joint session of Congress just one day before his death. Turner previously served as Houston's 62nd mayor. Learn more about your ad choices. Visit megaphone.fm/adchoices

On Monday's show: Following Friday's "economic blackout," we consider whether boycotts of this nature work as intended.Also this hour: We offer Houstonians a chance to vent about their pet peeves about life in our city.And we talk about the Houston Rockets as they're set to face one of the best, and one of the worst, teams in their conference this week.

It's the Friday News Roundup! Host Raheel Ramzanali is joined by Deborah Duncan, host of Great Day Houston at KHOU Channel 11. They dig into the news you need to know from this week, from the measles outbreak in Texas to the big drop in HISD's enrollment, and what it all means for Houstonians. Plus, it's time to rodeo! H-town's iconic event kicks off today with the BBQ cook-off, trail riders and much more! Learn more about the stories we talked about today: ICE says 118 people were arrested in Colony Ridge operation, but offers few details A Texas child who was not vaccinated has died of measles, a first for the US in a decade Houston ISD lost nearly 7,400 students in 2024-25 academic year, new enrollment data shows Houston ISD showcases controversial New Education System to other districts, charters RodeoHouston BBQ Cookoff | Your guide to the ultimate Texas barbecue experience Thousands of rodeo trail riders will fill Houston streets soon. Here's when and where to see them. If you enjoyed today's interview with Destination Bryan's PR & Communication Coordinator, Lina Adams, learn more here. Learn more about the sponsors of this February 28th episode here: Downtown Houston+ Inprint Wild West Brewfest Destination Bryan Sam Houston Race Park Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Photo: Carlignon Jones/City Cast Houston Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of the IC-DISC show, I speak with Tim Loney about his transition from airline industry professional to IT services entrepreneur. He shares his path from working at Continental Airlines through major mergers to establishing Solutions Information Systems, explaining how his experience with severance packages motivated his shift into entrepreneurship. We discuss the importance of business continuity planning, particularly for companies in hurricane-prone areas. Tim tells me about a Houston client whose facilities experienced severe flooding, highlighting how proper data recovery systems made a crucial difference in their ability to resume operations. Managing sensitive data is a key topic in our conversation, as Tim's company works with high-net-worth families, family office sectors, as well as companies in a variety of industries. He explains how word-of-mouth referrals have helped build trust with these clients who require careful handling of confidential information. The conversation turns to Tim's approach to business acquisition, where he focuses on purchasing IT firms from retiring owners. He describes his method of maintaining and growing these businesses post-purchase while sharing insights about how remote management tools have transformed IT services over the past 35 years.     SHOW HIGHLIGHTS I discussed Tim's career evolution from working in the airline industry with Continental Airlines and American Express to establishing his own IT services firm, Solutions Information Systems, in Houston, Texas. Tim shared insights on how his managed IT services company has established a national presence by utilizing robust remote management tools and enterprise-class processes. We explored the importance of business continuity and rapid data recovery, highlighted by a story of a Houston-based company that faced severe flooding and required effective disaster recovery solutions. Tim's firm specializes in managing sensitive data for high-income families in construction and family office sectors, emphasizing the importance of trust and credibility built through word-of-mouth referrals. We discussed Tim's strategy for acquiring small businesses from retiring owners, focusing on enhancing the value of these businesses post-acquisition to ensure continued growth. Tim reflected on his entrepreneurial journey from modest beginnings, emphasizing the significance of diversifying income sources and the evolving importance of data protection in the digital age. The episode concluded with an exploration of the evolution of office communication over the last 35 years, showcasing the technological advancements that have redefined the IT industry.   Contact Details LinkedIn- Tim Loney (https://www.linkedin.com/in/sis-tloney/) LINKSShow Notes Be a Guest About IC-DISC Alliance About Solutions Informations Systems GUEST Tim LoneyAbout Tim TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Dave: Hey, good afternoon, Tim. Welcome to the podcast. Tim: Hi, Dave, good to see you. Dave: So where are you calling in from today? What part of the world are you in? Tim: I'm in Houston, Texas, just north of Houston, in the Tomball area. Dave: Okay. Tim: Up in our corporate headquarters for the company. Dave: Okay, and now are you a native Houstonian. Tim: I am not. I'm not a native Houstonian. I should be probably classified as a native Houstonian because I've been here for about 35 years or more. Dave: Okay. Tim: But my background is I migrated from Canada the day before my 21st birthday. Dave: Oh, you did. Tim: Yeah, I became a permanent resident here in the United States. And what caused you to want to do that? The economy was pretty bad in Canada at that time and I was working for a commercial airline that had gone through a severance package and they released me with my severance package and I said you know, maybe I should try another country, not just a job, but maybe another country. Dave: Okay, so when you came to Houston then did you stay in the airline? Tim: business I did. I worked for one of the large international airlines called Continental Airlines at the time, which has since been acquired by United Airlines. Dave: You know, to this day I can still tell a legacy Continental flight crew from a legacy United flight crew. Very different cultures, very different cultures, or, as I say, the Continental folks are nice and the United folks are not so nice. Tim: Correct, yeah, I was there during the heavy competition years between Continental Airlines and United. I was actually there in the process with Continental Airlines during a very large merger and acquisition of multiple carriers. We acquired Frontier, people Express and New York Air and put them all under the umbrella of Continental Airlines. So I was there during those years. Dave: Okay, so were you there in the late 90s. So were you there in the late 90s. Tim: I was there from 1985 to 1990. Dave: Okay, yeah, I was only asking because I'd worked at an executive search firm in the late 90s and we worked with Continental during their like, go forward initiative or move forward initiative. Tim: Yep the go forward plan with Gordon Blithoon. He was Yep. Dave: Yep, that was it. So then you left the airline business. What did you decide to go do then? Tim: So I left the airline business and I went to work for one of the largest credit card companies in the world called American Express. Dave: Okay, I think I've heard of them. Tim: Yep and because I had a lot of automation knowledge of how the airlines work. From an automation standpoint, American Express was interested in me and understanding the automation behind the airlines and travel agency systems and they brought me in to be a systems person for the airlines to help them in kind of standardizing a lot of procedures within American Express. Dave: Okay, well, that sounds like a fun opportunity. Tim: Yeah, very rewarding, very educational. I learned so much during my term at American Express. Dave: Okay, but you decided that at some point you wanted to unfurl your wings and see what you could do on your own. Is that right? Tim: unfurl your wings and see what you could do on your own. Is that right? Yeah, you know now that I look back at it. You know I was. I grew up in a family where you were encouraged to go work for a large organization and a big fortune 100 firm, and through your entire life, and leave with a gold Rolex watch and have a great retirement plan. Dave: Yeah. Tim: But as I followed that path, I found myself continuing to get severance packages over and in my experience with the Fortune 100s I received three or four severance packages and those packages kind of educated me on that. It was maybe not the right gig for me and, you know, I was smart enough to be able to exit out of the Fortune 100s and do something on my own, and that's when I decided to start my organization. Dave: Okay, and what's your company called? Tim: So my company is Solutions Information Systems Solutions IS to abbreviate it and we are a managed service provider of IT services across the United States, managing about 175 customers across the US oh wow. Dave: That's interesting. I would have thought you'd have your clients would all be in the Houston area. I guess this newfangled internet thing lets you serve clients remotely. Is that, I guess, how it works? Tim: Yeah, yeah, and we can talk a little bit about what makes us so successful, but the ability to manage and monitor and remediate issues remotely has come a long ways over the years that I've been in IT. Now it's pretty much if you can't do that, why are you in this industry, right? So yeah, and you know it's a lot of like the entire work from home program that the whole world has kind of moved to. We have that ability to do exactly all of that stuff, not only from our corporate headquarters, but remotely as well. If one of our employees needs to work from home, they can do remotely as well. If one of our employees needs to work from home, they can do that as well. So it requires a massive tool set, and I'll refer probably to our tool set a lot, because that's what makes us successful, right Is the tool set that I've been able to put together and build a toolbox full of tools to be able to manage, secure, maintain these infrastructures that we're responsible for. Dave: Well. Tim: I thought IT service firms were. Dave: I thought that was a commodity service. I thought they're all the same. Tim: Oh no, there's quite a bit of difference in how these managed service providers operate and I'll tell you, I would consider us probably in the top 100 nationally and probably the top three in our region of service providers, and the reason I kind of give us that grade and that's a grade that I've given us is that we've been at this for 25 years. I started this practice 25 years ago. I started this practice 25 years ago and over those 25 years I not only brought in enterprise class processes and procedures from my 10 years at American Express, but I've improved upon those processes and procedures over those 25 years. Dave: And we continue to improve on those processes. Okay. Well, what? Yeah, I'm guessing that you're. The clients tend to stay with you for a pretty long time. Is that like until they sell or go out of business or some significant event occurs? Absolutely. Tim: Yeah, and that and that's the type of client that we want to have in our portfolio, right? This is not a consumable product that you go and buy once and go away this is a partnership with our customers. Dave: It really is. Tim: You have to think about the IT infrastructure of any business out there. It's number one, a foundational piece of the business, and it is an instrumental piece in continuing to do business right. A lot of conversations I have are around data protection and security, and that's a lot of what we do right Is how do we protect the data that the customer has and how do we make sure that it remains secure and that nobody compromises that data or extracts that data or modifies that data that's on their infrastructure. Dave: Okay, and I'm guessing you're not trying to be the low-cost provider. Tim: We are not the low-cost provider. I wouldn't say we're the most expensive organization out there, but we are in the higher side, and the reason that we're the higher side is we bring a huge value to an organization. There is a lot of components within the IT support model that our lower competitors don't provide or don't understand, and those are the weaknesses within an organization that will cost them considerable damage to an organization if they get exposed right. Dave: Yeah. Tim: And then kind of go through those if you want to cover some of that stuff. Like let's just give an example of a business continuity plan right. If a company doesn't have a business continuity plan, that should be something that they should have in place, and they should have worked with their IT service provider or internal IT team to make sure that they've got a business continuity plan. If they don't, when an event happens, it's a total dumpster fire right, because they don't know what to do and they're very disorganized and it takes them an extremely long time to be able to recover, if they recover at all. So that's one example. Another example is compliance. There's a lot of compliance that's out there and that compliance is in place for a reason. Compliance is in there because somehow something got compromised and this is a compliance requirement that you now have to be in compliance with. It may be an access control compliance thing. It might be a reporting compliance to a legal agency. Dave: So talk to me about the first thing you refer to as the disaster recovery plan or the disaster recovery and business continuity. Okay, so my listeners love stories, so could you give me an example, like of one of your clients you know anonymously, that maybe went through a situation or maybe a company who was not a client but after they had an issue they hired. You guys give us a sense of like the elements of a really good you know continuity plan. Tim: Sure. So I'll give you an example. I had a neighbor that was in my neighborhood that you know. We would see each other at the neighborhood community pool. Our kids would play together, you know weren't real close to them. But you know you get into the conversation of having hey, what do you do by? The way, and you know, I told him I ran a managed service provider, an IT service firm, and we manage customer networks and we keep them secure. Dave: And he goes oh, okay, okay, Well, we got a guy. Tim: We got a guy he's good, he's been with me for five years. At that point, and you know, and wow, that's great. Well, if we need anything we'll call you, right, the conversation went away and that was about 15 years later. So the guy had been working for him for 20 years managing his stuff, managing his infrastructure, managing his backups, making sure again going back to data protection and security making sure that everything was safe and secure and we could recover it. Well, lo and behold, 20 years later he calls me up it. Well, lo and behold, 20 years later he calls me up, not him, but his wife calls me up, and his wife, you know, worked in the business for a period of time but it exited out. She called me up. She said by the way, I still have your cell phone number. I'm wondering if you're still doing IT, was their question. Dave: Okay. Tim: And I returned back and I said absolutely, I'm still doing IT. What's going on? She goes well. He was afraid to call you because he's embarrassed and we were in a very bad situation. This is a second generation builder supply company, probably doing annual revenue about $10 to $15 million in annual revenue. Dave: I said OK, what's going on? Tim: And she goes. Well, we've been ransomed and our data has been held for ransom and we don't know what to do. And our IT guy doesn't know what to do and he is really stressed out. And so the next step was is like well, I can jump in and I can help you. Let me know if you need my assistance. But these type of scenarios we've worked with before and we know how to be able to either negotiate with the criminals and negotiate the ransom to a point where you can actually pay it. If that's your only option, that's your worst option. But if we can recover your data from some sort of backup, we can go through the recovery process. Kind of summarize it we spent that particular client was not a client at the time and so they didn't have any of our backup or recovery procedures in place. They didn't have any kind of policy in place. They didn't have retention policies, they didn't have off-site backups. They had a lot of things. They didn't have offsite backups. They had a lot of things that were missing in that internal IT person's procedure. So what happened was is we came in and we immediately got on site and determined that they were using tape backup, and this is like way tape backup had expired like a long time ago. They had tape backup, they had ancient equipment, it was really. They obviously had put no money investment into their IT. Okay, the recovery for that client was about a week and a half and we were able to recover about 90% of their data. So it comes down to what we call RTO or recovery time objective. The recovery time objective is how long will it take us to recover your network based on our backup and recovery procedures? That particular customer we were able to get back up. Like I said, it was an extended period of time that they were out and they weren't able to do stuff. They were writing sales orders on paper and going back to a paper process. So they could continue their business, but we did get them back up and operational. We got them recovered and they became a customer and today we run very successful trials of the recovery system, as well as continue to make sure that their data is protected and secure. Dave: Did they end up paying the ransom they? Did not Because you got them close enough to 100%. Tim: We got them close enough where they had physical paper backup of the information that they were able to put back into the system. Dave: Okay, now help me understand the other end of that spectrum with somebody who was a current client that something like that happened to, and what was the difference as far as how long it took before you had them up and running? Tim: Well, you know, our current clients knock on wood have not experienced that. Dave: Because they've got a tighter IT infrastructure. Tim: Right, we've got the security and controls and again going back to the tool set to detect and have early detection of these type of events before they happen. So we have the security operations center that is constantly monitoring the security of the networks and the access to the networks and they look for anything that's kind of out of order. Dave: When something's out of order. Tim: then we identify it. We either isolate that system or we investigate it further and see is this a normal procedure that should be going or not? A normal procedure and a lot of this stuff is becoming part of AI now. Part of the AI capabilities is to be able to identify those things very early and stop them before they get any further into the network. So prevention is obviously a whole lot better than remediation. Right and that's what companies hire us to do is to prevent anything like that, a catastrophic event, from happening. Dave: Okay. Well, what about something that's more like a hurricane hits and wipes out their building? I assume you've had some kind of like natural disaster kind of thing where you've had to enact a continuity plan. Tim: Yep, yep, yep, absolutely so. Hurricanes here in the Gulf Coast of Texas, with the Gulf Coast of Texas being in a hurricane zone, we've had customers that their facilities have gone underwater. So one particular customer was on the south side of Houston and their facility went about five feet underwater. They, interestingly enough, had the server on a brick, thinking it was high enough. Well, it wasn't quite high enough, it was a foot off the ground, but it needed to be five feet off the ground. So that server went underwater and it was on when it went underwater. So it shorted out a lot of the components on the server, in which case, you know, they were like we don't know what to do In that scenario. We actually brought the hardware to our facility and we found out what component had failed and we replaced that component on the system and we were able to recover that system oh, wow, okay yeah, that's what we always want to do, is we want to try to use local recovery as much as possible just because of bandwidth or um, no, because of the time it takes to get the data transferred over from a replication process right. Gotcha If you're dealing with terabytes of data. You have to transfer that terabytes of data from either our data center facility or a cloud infrastructure, and that can be time consuming. That can be hours, if not days, depending upon the data. Okay, so some great stories. I mean, obviously we've had events happen. It's not uncommon for events to happen, but how we handle those events and how quickly we can recover from them is critical to a business to continue business for our customers and they can get back to business and be doing what they're doing selling things, manufacturing things, distributing things, whatever it is Okay. Dave: And are there any particular industries that you have, like you know, kind of particular expertise in where you know you would say that people in this industry might look out to you for yeah? Tim: There is. We're a very horizontal organization so we do have multiple industries that we play in. So we do play in the construction industry A lot of construction firms are in our portfolio, but also kind of an area where we've proven to have not only expertise in what we do but also the trust factor is in family offices. Dave: Oh, really Okay. Tim: Yeah, either high income families or ultra high income families. Obviously the privacy of those organizations, the privacy of the families, absolutely critical, and then the data that they're working with has high confidentiality. So, you know again, if that information was to leak out of the network or leak out of the system, then it would be a serious issue. So we've dealt with some of the highest wealth families in the world, oh interesting. Yep Obviously can't name them, but some brands that you would know, some organizations that you would know. It's amazing when I look at our portfolio, the amount of business like when I'm driving around town and I see companies around town and I'm like been in that building, worked in that customer, handled that particular customer, things like that. So yeah, you know, it's our high income or ultra high income. Families are probably a good percentage of our business. Okay, because they have multiple entities that we can support, consistent across all of those entities. So it's very standardized the way we do our business and very proceduralized so it makes it easy for them to understand. They get a quarterly report that provides them with the details and data that they know what we did for them previously and then we also forecast with a forecasting budget in the October November timeframe to provide them with a forecast so they can budget for their future IT needs and know what they're going to need replaced in the future. Dave: Okay, so was this just a case? You happened to stumble across, you know one of these family offices and then you know they run in the same circles and we're just got around that you guys were the go-to folks. Tim: I will say it has helped right In the. You know, in that particular market referrals are a huge thing. Our first family office we did stumble across. We didn't know we were working with an entity, one of their businesses, and then we, you know, they introduced us to another piece of their business and then they introduced us to the family office. You know we're having troubles with, you know, my buddy, my other firm over here, and we'd like you to kind of help in that area. So that expanded out quite a bit. And you know, again, there couldn't be. Our organization has to be the most trusted organization as a vendor that any company is going to hire, right? Sure, because you have to think about the access to the data that we have. We have access to absolutely everything. We're the administrator of your network, right? We have access to your email account. We have access to your email account. We have access to your employees' email accounts. We have access to your data, your financial data, your payroll data, your bonus data, all of the data that's out there on the network we have full access to. So you have to trust our team to the utmost in order to keep that information private, and I always approach a customer with. We're here responsible to secure and maintain that data. We're not here to look at what that data is. We don't know what that data is. Okay. Dave: Well, that's interesting here. I thought I figured you picked up that first client when you were on your mega yacht at the Cannes Film Festival. It didn't work that way. Tim: Huh, no it didn't work that way. No, it didn't work that way. I don't have a mega yacht and I wasn't at the festival, so okay, okay, yeah, not that I don't enjoy that stuff. I do have a house over at tpc, sawgrass and the players club and I do enjoy the country club life. You know I probably have the least expensive house in the neighborhood but I do enjoy the life. Dave: So nice, nice, I like it. So what do your clients tell you that makes your firm unique, like folks that have moved from another firm to yours, then they've been with you a while and I imagine you'll have a conversation hey, how's it going from your end? Are we meeting your expectations? I imagine you have conversations like that. What are they? What are? Are there any common themes? When they end up comparing you to the prior provider, they had, or how does that go? Tim: Yeah, there's a couple of scenarios there on why customers come to us and leave their current service provider right. One of the biggest things that I found with a customer that may be using a smaller service provider is they are really good at the tech stuff. They're not good at the business or the accounting side of the business, sure. So there's a delay in billing or an inaccuracy in billing and it's all of a sudden they get a stack of invoices three months later for work that was performed that they have no idea whether it got performed or what, and so there's a huge problem with the office operations of those particular service providers. So there's a pain point there and they're like I'm done, they come to me and they go, I'm done, this guy doesn't bill me. And then he bills me all at once, and then I got to try and back that information back into my financials and it totally screws up my forecast and my monthly reporting. So that's one reason that customers come to us. The other one is they don't get a response or the response is like unpredictable. So when they call in, they may get the guy right away, they may get the person like return their call the next day or three days later, so response time is really huge. I have a service desk here that is operated 24 hours a day, so our first level response is within minutes. So if you call my office, you'll get a response within minutes. If not on the first ring, it'll probably be the second or third ring. Dave: Oh, wow. Tim: Yeah, very rarely does any of our calls sit on hold or back up in the queue, so that's one way that customers come to us. The other way that customers come to us is that we have acquired eight other companies in the past 25 years. Dave: Oh, wow. Tim: Yeah, we completed our last acquisition in 2024. And we've gone out and found other service providers that may be struggling. They may not have the right business acumen to be able to run the business, so they're either marginally making money or they're losing money because they don't have the standard operating procedures that we have in place and the true business acumen to be able to run the service as a company. They've got customers, they're doing the work, they're getting paid, but they're not profitable. So we end up with firms like that that have come in through acquisitions. Dave: So yeah, I can see that and that's probably where your American Express background was helpful. Right Because you've had exposure to, you know, enterprise grade operations billing HR. Right operations billing HR right To where? Because American Express strikes me as just a well-run, well-oiled machine? Tim: Absolutely yeah, and I will say yeah, I will give them credit for that. You know it was a great run over there for 10 years and I learned not only about you know my job role and continuing to build on my experience in my job role, but how a company operates from a branding perspective, in branding your organization and keeping that brand consistent, but also in standard operating procedures and standardized deployment of systems. Right. I always refer back to not only my American Express days but the Southwest Airline days of standardization. If you can standardize the particular piece of your business that you're running, then it makes it so much easier. So we have standard software applications that we put out from a security tool set. We have standard equipment that we sell out to our customers, all on the Dell platform. My team is trained on the Dell hardware. They're trained on the tools that we use. The security tools, the management tools and all of those things integrate together to make a successful business. Dave: And again it goes back to enterprise level policies and procedures and way things that are, you know, repeating things that are successful you know, repeating things that are successful, okay Well, it sounds like like the first two parts of your success just seem mind blowing to me how you thought of this. But answer the phone when clients call and invoice timely Wow, I mean that's, that's quite a that's quite as. I mean I can't believe, to be honest, that you shared that secret sauce with me. I mean, my goodness, I mean that's. If you're not careful, there'll be other companies will start answering the phone and invoicing timely with that, you know inside knowledge. Tim: Yeah, I hope that we can improve the rest of the service providers out there, right. Dave: Sure. Tim: Competition is good. I like competition. It keeps us going. It gives us something to work towards as well. Dave: Yeah, so you talked a bit about some of the acquisitions and it sounds like you're kind of in a place where you're always open to the right acquisition. What are kind of the ideal characteristics of like the ideal acquisition? I'm guessing you're not going to try to acquire like E&Y's consulting group. I'm guessing you're looking for smaller operations than that. Tim: Yeah for sure you know. So an organization, the organizations we have acquired, have been anywhere from a half a million dollars to two million dollars in revenue. Those organizations the owners may be getting older, they may be getting ready to retire and they're not sure what they want to do with their business. What they do know is that they don't want to continue to run it Right and that it's marginally. They're making the same amount of money or less than if they had a corporate job Right. So it's sad to see, because they love what they do right and they want to place their customers in with a firm that has a similar culture, that takes care of their customers and really make sure that they're doing the right thing for their customers. So a firm that might be in a half million dollars to two million dollars in annual revenue, or the firm might be a five employee firm or smaller, and that they're getting to that point where they're kind of tired of running the organization and they'd like to transfer. They've taken care of their customers over the years and they've made relationships with those customers over the years and they like to put them with an organization that will take care of those customers and make it a seamless transition for the customer base sure, and I bet, I bet these sellers would probably be shocked if they were able to come in and look at the finances of their business like two years after you've acquired it. Dave: Right, because I'm guessing? Tim: Historically, yes, I will tell you, in probably at least half of those transactions that we've done in the either 12-month or 24-month payout period, they've made more money in that 12-month or 24-month period than they've made in the last three to four years. Dave: Oh, because that earn out ends up being a function of how much you bill over those 12 to 20. And you dramatically increase the revenues, so they're automatically getting participation in that. Absolutely. If they'd known that they would have sold to you 20 years earlier. They just wanted to work for you had their payout and then just become an employee. Right, they want to come out way ahead. Exactly, yeah. Tim: Yeah, now it's really good to see that. I mean, you know, that's one of the things that my competitors don't do. They try to come in and offer this ridiculous number for a business and then the earn out. They beat them up on the earn out and end up with anything. They end up with an initial payment and then maybe they'll get an earn out, maybe they they'll get an earn out, maybe they won't get an earn out, but they're going to tell them how horrible their organization was and how bad the customer base was and how it's not profitable and you know, it's just not how I do business. Dave: Yeah, and I'm having done. Did you say eight acquisitions? Correct, yeah, I'm guessing you've done enough now. That now you have the ability Correct? Yeah, I'm guessing you've done enough now that now you have the ability, the same way that I understand you know when Berkshire Hathaway acquires a at that same point. Now You've got enough success stories that you can point to those as another differentiator, right? Tim: Yeah, absolutely, absolutely. We're not at the Berkshire Hathaway point, but we got a couple under our belt and a couple of examples that we can refer back to and have some validation around our acquisition process. Dave: Yeah, because I'm just like, as I'm just playing through some hypothetical numbers, like you know, if a company had, say and you don't have to confirm these, but say a company was doing half a million in revenue, the profit is say you know 50 grand and you buy them, is say you know 50 grand and you buy them, and it wouldn't surprise me if, like, two years later, you know that revenue number doubled and the profitability number like quintupled probably, and or you just you know dramatic increase. Just because you know I mean, quite frankly, you just have a better run business model but they had you're able to plug them in and so that's absolutely our goal. Tim: Yeah, and so your win isn't so much we like to see play out right. Dave: Yeah, and so your win isn't like other folks where you promise the moon and then you figure out all of these ways to not pay them. It sounds like your process is just like hey, because in your mind, being a strategic buyer, that business is worth way more to you. You know two years later, once you've done your magic to it, that business is worth way more and so you're okay paying them on an earn out, on a growing revenue number that maybe they didn't even contribute to, because at the end you know, as a I mean like on the front end you might pay, say you know, one times revenue, let's say just to pull a number out but by the time you get to the end of it, if the business is doubled and the profitability is quadrupled, you really ended up paying only one third or one half revenue. And so all of a sudden, whether you know found a way to squeeze them to where the imputed value you paid was one third annual billings or it was half of annual billings really doesn't matter, because the real value for you is like, year three after the earn out. You've got this great profitable book of business that you know you didn't pay much for in comparison to what it's worth two, three years later in your enterprise. Is that right that's? correct, yep, absolutely but the reason you didn't pay much, though, in in all honesty, was because the business wasn't very valuable. Tim: And it really wasn't right. Dave: Yeah, I mean they had owner value. Tim: Street value had a zero valuation on it right. Dave: Yeah, they had probably owner concentration risk. They may have had customer concentration risk, poor processes systems. You know the type of company that you know. There weren't people beating their door down to buy their because, effectively, you're just buying a job. If you bought that business, all right. How much do you pay for a job? Most people don't want to pay very much for a job. Now, what do you look for in an employee, just like you know the most techie person you can find. Is that really all that matters? Tim: No, it's not necessarily you know the most skilled technical guy out there, right? So one of the strategies that we have and maybe I shouldn't share that because my competitors may hear it, but we are a strong supporter of our veterans, so we have veterans that work in our organization. We're probably a 75 percent veteran organization. Dave: Oh, wow, ok yeah. Tim: Yeah, and we enjoy that. They come to us with technical skills and abilities but we build upon those we really do Right and we develop those particular individuals to be much better at what they do. But having our veterans on our team has been hugely successful from a reliability standpoint, as well as a dedication standpoint and the understanding to be able to follow orders as given, right Okay. So that's how we've been able to do that and our retention rate is extremely high. I would say that our culture is very good. We're very family oriented. We're very you know when work has to get done, work has to get done. But we also realize that the family comes first and there's family things that come in the way that need to be addressed. Right. You can't. Your kid gets sick. You have to go take care of your kid, you can't be at your job, right? Those kinds of things and being able to balance that. That was one of my challenges at American Express. I was a new father in my ninth year at American Express and I realized that, even though it was written in the book and preached on the values of the company, when it came time to actually exercise that it wasn't as flexible as I had hoped I was like you know. This is another reason I kind of need to get out. I need to raise my daughter and I need to, you know, and I plan to have other children. So family values and longevity of employees, it makes a huge difference you have to think about. If you have an IT guy in your organization and they're only there for a year or two years, they've gained a little bit of knowledge about your business and how it operates and what computer systems are, what systems and software you're using in your business. They get intellectual knowledge right that walks out the door when that employee leaves or you release that employee. Dave: Yeah. Tim: With maintaining our staffing. I've got people on my team that have been with us 15 plus years and they have a history of our customers that is like you can't buy that right. Sure, you've got that knowledge of that network, of when it was built, like we've built some of these companies, so we know it from day one and what we've done to different applications and how we've modified them over the years. So just having that knowledge be maintained with your service provider is huge, so, and we can go back and look at you know, oh, here's a ticket from 15 years ago that I worked, that I resolved this issue, wow. Dave: And how do you know? You know, cause it sounds like the company has been growing both organically and through acquisition. How do you know when it's time to hire? Do you wait till? Like people are working a hundred hours a week in complaining and quitting. Tim: Is that? Dave: the point you say oh geez, we probably should get somebody hired and we should probably hire in a hurry. The first person we come across Is that your growth strategy? Tim: for your people? No, definitely not, definitely not. So we have a lot of KPIs in the business that we can measure the performance of our organization, and mainly that's around resource utilization. Okay, so we have a lot of tools in our toolbox that give us an indication of when an employee is overloaded or when they have too much on their plate, so we can shuffle that within the business and be able to see who's got the workload and who doesn't have the workload, be able to move things around within the organization. But then we can also look at our utilization levels and, number one, make sure that we're profitable with those utilization levels but also staff appropriately to those utilization levels and know when it's time right. It's like okay, we acquired a company with five big customers and we didn't get any employees with it. Do we have the bandwidth or do we need to increase our staffing? So we really have a lot of KPIs around measuring that to make sure that we don't stress our existing resources and we balance it out that our people are profitable but they're not overworked. Dave: Yeah, no, that makes sense. And then how do your new employees come to you? Is it referrals from other employees mostly, or no, we do have. Tim: I sit on the board for one of the technical colleges and I use that technical college as our you know more or less recruiting platform. We find the best of the students. You know the kids that are shining. You know they kids that are shining. You know they're showing up on time for their classes, they're interested in developing their skills and they're really, you know, the top students in the tracks right Okay. Yeah, and then we recruit them out of there. We recruit them in at our first level, our entry level, on our service desk team and we build them up in our organization over a period of time, so lots of opportunity for them to grow once they come into our organization. Dave: Yeah, that sounds like a great way to bring new folks on. You can train them the way you want trained with your processes and systems. Tim: And then keep them right. Keep them you can give them a growth path and keep them so that they can be. They can get better at what they do, get a higher compensation, be successful in life. There's nothing makes me happier as an owner than to see an employee grow from where they came in the day they started with us to being successful in life. Buying a home buying a car, having a family, all of those kinds of things right, those are really important for me. They're kind of like energy for me to see a person develop over the course of their career with our organization. Dave: Some of my guests. When I ask them, like what's the most satisfying or gratifying part of the job, it seems to fall into two categories. It's either the satisfaction they get from serving the customer or the satisfaction they get from watching their team grow. It sounds like you're probably more on that watching the team grow and that and then they. I think it was Herb Keller that had the idea of take care of your employees, and your employees will take care of your customers Absolutely. Is that right, that your satisfaction comes more from taking care of the employees, and then the happy customers are just an expected outcome? Tim: Yeah, that is a result, right, absolutely. So you know, when I started started this organization, I started in the spare bedroom of my house. Oh okay, I had two analog phone lines. One was for my phone and the other one was a backup phone line, but it was also used for my dial-up internet to be able to help, oh wow, remote into into customers. Right, and looking back, I walk in now to our operations center and we have a pretty impressive organization and a pretty impressive facility that we own. And walking in now I'm like, holy crap, what the heck did I build? Dave: right that's awesome. That's super satisfying right, super yeah I can imagine well I cannot believe how the time is flying by. I always tell my guests it's like the fastest hour of their life is being on the podcast. Tim: How are we going to fill that hour, Dave? Dave: Yeah, I know. So I've got just two questions just to wrap up. If you had a time machine and could go back and give some advice to like your 25 or 30 year old self, what advice might you give yourself? Tim: Ooh, that's a good question. I don't know. I don't know the answer to that. What do I give myself? I probably would have started my organization sooner. Dave: Bingo. That's the answer that 90% of the people have. Tim: Yeah, I would have started my organization sooner. I needed that enterprise expertise, but I would have started it sooner. Dave: Sure, yeah, it's yeah, because the funny thing when you're an employee and if you follow the career path that your family suggested is actually they think it's a low risk, safe career path. But it's actually a high risk path because you have a customer concentration issue, meaning you have one customer, your employer and, as you learned three or four times that if they decide they don't need you anymore, you basically lose 100% of your income. They don't need you anymore, you basically lose 100% of your income. So it's actually less risky to have you know, even if you're just doing like consulting and all yours, just like a contract employee working 10 hours a week for four different companies, doing whatever. I find that that's far less risky, because if one of the companies doesn't need you, then you know you've only lost a quarter of your revenue. Tim: Yeah, I call it a scenario of I get hired multiple times a month. I hope I never get fired, but occasionally I get fired. But it should have an impact. I like it Well. Dave: so here's my last question. So you're a naturalized Houstonian, like I, am Tex-Mex or barbecue. Tim: Ooh, I like both really well. But yeah, tex-mex thing. If I don't have Mexican at least once a week, I'm going through withdrawals okay, so Tex-Mex? Dave: yeah, now, one person answered that question. I borrowed this from somebody else. One person answered it. They told me about a Mexican restaurant that has great brisket and they make like brisket enchiladas and brisket tacos and brisket quesadillas and he said that was like the best of both worlds there. And I thought, boy, that sounds like it. Tim: Yeah, there's nothing better than a brisket taco, for sure. Dave: That is awesome, I make some of those myself. That is great. Well, hey, as we wrap up, is there anything? I did not ask you that you wish I had Tim. Tim: No, I'd like to close by saying I shared with my team today and I'm always trying to come up with something that I share with my team every day and today I came up with solutions as a defense system designed to protect the most critical assets of your business the data. I like to just kind of close with solutions I as a defense system designed to protect your most critical assets your data, think about think about if your business lost access to its data, regardless of the circumstance. If they lost access to the data, what would that do to your organization? That's what we protect from. That's what we protect from. That's what we protect from happening. Dave: Yeah, Charlie Munger talks about the number one key to recognizing a great business opportunity is finding a company who's riding a wave that's only going to grow and increase over time, Because really all they have to do is just stay on the wave. Well, that certainly has applied to you, right? Because 25 years ago you probably had some companies that said ah our data is not that important. You know, I've got a Rolodex with all my clients' phone number and email, and you know, so the importance of data has only increased during that time, right? Tim: Oh yeah, it's dramatically increased yeah. Dave: Well, it's also. Tim: Everybody trusts that data will be there when they're ready to use it. Dave: Yeah, well, and also the other fact is digitization right 25 years ago, most of their data may not have been digital, it may have been analog or paper or whatever, but now virtually everything is digitized, which makes the data even more important. Tim: I go back 35 years in this industry and when I go back and look at it, I replaced the inner office envelope. Oh yeah, people would type up a memo on a typewriter, put it in an inner office envelope and put whoever was going to and put it in their outbox and the mail guy would come by and pick it up. I replaced that guy. That's true? Dave: Well, that is awesome. Well, Tim, I really appreciate your time. This has really been fun and you've really given me kind of an insight into what makes a really well-run IT services firm operate. So I really appreciate your time. Tim: Yeah, I appreciate your time as well, Dave. Always good to chat with you and good to catch up and appreciate your time today as well. Thanks so much. Dave: All, right, yeah, you too. Special Guest: Tim Loney.

On Monday's show: The Texas House has its own version of a school vouchers bill that would tie the value of education savings accounts to public school funding. We learn how it would work differently than a plan in the Senate and how the two houses might work out conflicts between them.Also this hour: Three years into Russia's invasion of Ukraine, how does it all end, and what does it mean for Houstonians? We ask a pair of local foreign policy experts.Then, Apple has announced plans to build an AI server manufacturing facility here in Houston. Columnist Dwight Silverman explains what the facility will be doing and updates us on other developments in consumer technology.And the Astros got their first look at the automated ball/strike system as Major League Baseball tests out a new challenging system in spring training. Jeff Balke lets us know how it went.

On Friday's show: The union that represents more than 5,200 officers in the Houston Police Department is seeking higher salaries, improved benefits and the recruitment of more officers as it negotiates a new contract with the city.Also this hour: Could converting old office buildings downtown into cohousing living offer an answer for cash-strapped Houstonians? We learn about a recent report examining the concept, and we visit CoHousing Houston, a similar concept being built in Houston's East End.Then, from KFC moving its national headquarters from Kentucky to Texas, to the NFL rescinding Joe Mixon's fine for things he never said criticizing officials, to a kayaker briefly ending up inside a whale's mouth, we discuss The Good, The Bad, and The Ugly of the week.

About the Show:"Don't be afraid to make a mistake. Nine times out of ten, people will help you along and give you a lot of grace."Brittany JohnsonIn this episode of I am Northwest Arkansas®, host Randy Wilburn sits down with Brittany Johnson, the visionary behind Ambivert Books, an independent bookstore dedicated to Spanish language literature in Springdale. Brittany shares her inspiring journey of launching this unique venture, the challenges of operating in a digital age dominated by major retailers, and her passion for promoting literature originally written in Spanish.As a native Houstonian who has made Northwest Arkansas her home for nearly a decade, Brittany reflects on her experiences and how they shaped her desire to create a space that celebrates diverse voices and stories. The conversation delves into the importance of community, the joy of discovering literature, and how Ambivert Books aims to fill a significant gap in the local market.Join us as we explore Brittany's insights on the ambivert concept and how it relates to her bookstore's mission, as well as the excitement surrounding the upcoming grand opening of Casa Magnolia, where her bookstore will reside. This episode is a must-listen for anyone interested in entrepreneurship, community engagement, and the power of literature.Key Takeaways:Unique Niche: Ambivert Books focuses on Spanish language literature, providing access to works often overlooked in mainstream bookstores.Community Collaboration: The partnership with Casa Magnolia showcases the spirit of cooperation among local businesses to enhance cultural offerings in Springdale.Language and Connection: Brittany emphasizes the importance of reading in one's native language and how it fosters deeper connections to culture and identity.Encouragement for Language Learners: Brittany shares her journey in language acquisition and offers valuable tips for those looking to learn Spanish.Upcoming Events: Stay tuned for exciting programming, including bilingual book clubs and community events at Ambivert Books.All this and more on this episode of the I am Northwest Arkansas podcast.Important Links and Mentions on the Show*Email Brittany JohnsonWebsite Ambivert BooksAmbivert Books on InstagramTo celebrate the grand opening of Casa Mongolia join us for a Storytime onFebruary 22, 202510 amCasa Magnolia414 Holcomb St., SpringdaleTune in to KUAF 91.3 FM to listen to the I am Northwest Arkansas® podcast on Ozarks at Large every Tuesday at 12 Noon and 7 PM CST. And, check us out on their podcast as well. This episode is sponsored by*HootOwl Legal Ver 2 Northwest Arkansas Council - "Life Works...

On Friday's show: The annual school rankings from Children at Risk are out. We learn what they have to tell us about Houston-area schools and school districts.Also this hour: From Chevron planning layoffs of 15-20 percent of its workforce by the end of 2026, to a wildlife sanctuary helping spurned lovers get closure by feeding their exes' names to wolves, we discuss The Good, The Bad, and The Ugly of the week.And, for Valentine's Day, Houstonians share some of their favorite love songs in one of the volumes of our Houston Matters Mix Tape.

On Thursday's show: Government spending isn't just under scrutiny in Washington. We find out what a new study suggests about how the City of Houston could be more efficient.Also this hour: On Feb. 19, Houston's Chester Street Foundation is holding its third annual symposium to help those who work with kids spot and address childhood trauma. We talk with the organization's founder, a survivor of childhood trauma himself, about how a wide range of experiences can traumatize children and affect them in adulthood if not addressed.Then, we're in a fast-changing, amped-up political and social climate right now that has left some Houstonians' stress levels at an all-time high. How can we better manage all that stress?And we learn how research for a book about a 19th century distiller led Fawn Weaver to become the first African-American woman to own a major spirits brand, Uncle Nearest whiskey.

One of Greater Houston's fastest growing community is dealing with lead in their water, but so far, they've received little help from local and state authorities. Host Raheel Ramzanali is joined by Shannon Ryan, reporter at ABC-13 Houston, to talk about that story in Montgomery County. Plus, why 8,000 students are calling out leaders at the University of Houston, how President Trump's latest policies are impacting us in H-Town, and why more Houstonians are buying backyard chickens! Stories we talked about on today's show:  Concerns about brown in Willis water grows after private test shows high level of lead Union Pacific investigation uncovers dioxin at Fifth Ward community center Sexual assault, robberies on University of Houston campus prompt increased security measures 30,000 tons of food stuck in Houston port after Trump halts foreign aid More Houston residents consider raising backyard chickens as bird flu causes spike in egg prices Learn more about the sponsors of this February 11th episode here: Visit Amarillo Downtown Houston+ Inprint Camp Champions Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Photo Credit: SimplyCreativePhotography / Getty Learn more about your ad choices. Visit megaphone.fm/adchoices

Dana In The Morning Highlights 2/7Star players at the upcoming Big Game train right here in Houston at Khango in Rice VillageHouston Chef Hugo Ortega goes viral for his life story video on TikTokWe're so blessed to have SUNNY listeners who have been with us 10,20, even 30+ years!

Whether you're looking for somewhere to go for the upcoming Presidents Day weekend, or you have a longer getaway in mind, there are so many fun winter trips to take from H-Town. Host Raheel Ramzanali is getting some of the top recommendations from Sofia Gonzalez, travel and food editor at Houstonia Magazine, featuring snowy slopes, warm beaches, epic roadtrips, and so much more!  Aspen Red Rocks Park & Ampitheatre Albuquerque Tulum Big Bend National Park Brazos Bend State Park George Observatory Creek Street Wine Tours Chicago Galveston Learn more about the sponsors of this February 6th episode here: Visit Amarillo Downtown Houston+ The Museum of Fine Arts, Houston Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

Thousands of Houstonians rallied this weekend against President Trump's immigration crackdown, in a rare large-scale protest for Houston. Host Raheel Ramzanali talks with one of the city's top trending news reporters, Faith Bugenhagen at Chron.com, about what's next in the immigration fight. Plus, they discuss how Gov. Greg Abbott blasted Harris County at the state of the state address and Beyoncé's big night at the Grammys!  Stories we talked about on today's show:  Thousands of Houstonians join nationwide protests against President Trump's immigration crackdown Texans divided on immigration policies and border security, new University of Houston survey finds 14-year-old among 5 arrested at Conroe protest on Trump immigration policies, DA's office confirms Fire before takeoff on United plane causes evacuation in Houston Grammys 2025: 10 takeaways from Beyoncé's biggest night Junior League of Houston's Centennial Ball  Learn more about the sponsors of this February 4th episode here: Visit Amarillo The Museum of Fine Arts, Houston Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

On Tuesday's show: Tariffs threatened against Mexico and Canada are on hold for a month, while new tariffs imposed on China have taken effect. And those have led to tariffs imposed by Beijing on certain goods from the United States, including on crude oil and LNG. We consider the potential economic impact of tariffs on Houstonians, the Greater Houston economy, the state of Texas, and consumers in general.Also this hour: One recent analysis found that fewer than one-fifth of HISD high school graduates from 2017 had earned enough to make a living wage six years later. And nearby districts saw numbers only slightly better. But is that the best way to evaluate the success of someone's education long term? Then, we discuss how to set healthier boundaries at work and in our relationships.And we revisit our trip to Moody Gardens in Galveston.

The Kansas City Chiefs and the Philadelphia Eagles will face each other Sunday for a Super Bowl rematch in New Orleans. The two teams concluded the 2022 NFL season in a fight for the Vince Lombardi Trophy that saw the Chiefs edge out the Eagles 38-35. The Chiefs are looking to become the first team in NFL history to win the Super Bowl three consecutive years. Jalen Hurts provides a local connection as the Eagles quarterback was born in Houston and attended Channelview High School, but there is another Houstonian for the Eagles looking to earn his first Super Bowl victory. Braden Mann was a kicker and punter at Cy-Fair High School before playing for the Texas A&M Aggies. Mann was then drafted by the New York Jets in the sixth round of the 2020 NFL draft and then signed with the Eagles in 2023. Super Bowl LIX will take place at the Caesars Superdome in New Orleans, and after a snow playoff game against the Los Angeles Rams, Mann is excited to be punting with a roof over his head. "The prep doesn't change throughout the week," but "I love playing indoors," Mann said. The job of punter is not easy. They attempt to make up for the shortcomings of an offense but are only recognized for their mistakes. "If I'm on the field, something went wrong," Mann said. "It's fun to have that challenge." However, Mann hopes to take advantage of his opportunities to swing momentum and make a play in the upcoming Super Bowl.

The Kansas City Chiefs and the Philadelphia Eagles will face each other Sunday for a Super Bowl rematch in New Orleans. The two teams concluded the 2022 NFL season in a fight for the Vince Lombardi Trophy that saw the Chiefs edge out the Eagles 38-35. The Chiefs are looking to become the first team in NFL history to win the Super Bowl three consecutive years. Jalen Hurts provides a local connection as the Eagles quarterback was born in Houston and attended Channelview High School, but there is another Houstonian for the Eagles looking to earn his first Super Bowl victory. Braden Mann was a kicker and punter at Cy-Fair High School before playing for the Texas A&M Aggies. Mann was then drafted by the New York Jets in the sixth round of the 2020 NFL draft and then signed with the Eagles in 2023. Super Bowl LIX will take place at the Caesars Superdome in New Orleans, and after a snow playoff game against the Los Angeles Rams, Mann is excited to be punting with a roof over his head. "The prep doesn't change throughout the week," but "I love playing indoors," Mann said. The job of punter is not easy. They attempt to make up for the shortcomings of an offense but are only recognized for their mistakes. "If I'm on the field, something went wrong," Mann said. "It's fun to have that challenge." However, Mann hopes to take advantage of his opportunities to swing momentum and make a play in the upcoming Super Bowl.

On Monday's show: Gov. Greg Abbott delivered his annual State of the State address on Sunday. We recap what he had to say.Also this hour: We offer Houstonians a chance to vent about their pet peeves about life in our city.And we get an update on Houston sports.

Federal officials were out in Greater Houston this weekend, as agents began arresting dozens of immigrants across Texas and making good on the Trump administration's pledge to crackdown. Host Raheel Ramzanali is breaking down the latest in local immigration news with Sam González Kelly, demographics reporter at the Houston Chronicle, from local Democrats' response to resources for undocumented Houstonians. Plus, is Sugar Land's suburban boom over? And the latest viral burger restaurant in Houston has a familiar, and controversial, name. Stories we talked about on today's show:  Galveston County Sheriff's office assists federal law enforcement in arrests of illegal aliens Some Houston immigrants fear Trump's mass deportation plans. Others react with indifference. Immigrants in Houston's courts will have one less resource after Trump's changes DOJ orders federally funded legal service providers to stop providing support at immigration courts Need immigration legal aid? These Houston organizations offer free and low-cost services DEA Houston assists in deportation efforts across Harris County Trump wants mass deportations. These Houston-area Republican sheriffs can help him do it. What Houston ISD parents should know about President Trump's immigration crackdown After decades of growth, Sugar Land and some of Houston's largest suburbs are losing residents Houston ranks second nationally for rent affordability, real estate study finds Texas Senate proposes extensive school voucher-like program with $1 billion price tag Trump Burger is opening in Houston. Here's where. Learn more about the sponsors of this January 28th episode here: Visit Amarillo Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Photo: Mayra Beltran/Houston Chronicle via Getty Images Learn more about your ad choices. Visit megaphone.fm/adchoices

What an amazing snow week! Host Raheel Ramzanali and ABC 13's Pooja Lodhia recap the snow storms biggest winners and losers, from the power staying on to police doing donuts. Plus, some120 Texans from the Jan. 6 capitol riot received pardons from President Trump, raisinginteresting questions. And don't miss our favorite Houston nominees in the James Beard Awards semifinalists!  Dive deeper into the stories we talked about in today's show: Houstonians find unexpected joy in historic winter storm, breaking from past years' outages and fear HISD to reopen as Houston mayor spreads love for city's storm efforts Houston saw measurable snow for the first time since 2021. So why weren't there any mass outages? Houston officials report uptick in crashes across city due to icy conditions Volunteers clean up debris left from the snow day in Houston's Hermann Park Caught on camera: Houston Police Department officers seen stunt driving in snow More than 100 Texans active in the Jan. 6 insurrection among those pardoned Trump pardons nearly all charged with Jan 6 US Capitol riot Vance says Capitol rioters guilty of violence should not be pardoned Houston's James Beard Award semifinalists Learn more about the sponsors of this January 24th episode here: Holocaust Museum Houston Babbel - Get up to 60% off at Babbel.com/CITYCAST Visit Amarillo Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Photo: Raquel Natalicchio/Houston Chronicle via Getty Images Learn more about your ad choices. Visit megaphone.fm/adchoices

Liz Barraza ////// 815Part 1 of 1 www.TrueCrimeGarage.comThis week we feature an unsolved case that left Houstonians baffled and in fear, and a police force hunting a killer.  A young woman, Liz Barraza was shot and killed in her driveway just before 7AM on a Friday.  The murder was captured on home security cameras.  The vehicle that the murderer was driving to and from the scene was captured on several cameras.  In fact, police found footage of the vehicle in the neighborhood from several hours prior to the murder.  Why was the killer patrolling this quiet and safe neighborhood?  Were they perhaps familiarizing themselves with the street, the victim's house, and planning when to strike?  Liz Barraza was well liked and loved by so many.  Who wanted her dead and so badly that they committed the murder where they could be seen by many?  Her family is still holding out hope that they can get justice for Liz. Anyone with information is urged to contact Crime Stoppers by calling 1-713-222-TIPS (8477) or submit a tip online or through the Crime Stoppers app.  Beer of the Week - Tropic Boom from Saint Arnold Brewing CompanyGarage Grade - 4 out of 5 bottle caps  More True Crime Garage can be found on Patreon and Apple subscriptions with our show - Off The Record.  Catch dozens of episodes of Off The Record plus a couple of Bonus episodes and our first 50 when you sign up today.  True Crime Garage merchandise is available on our website's store page.  Plus get True Crime Garage Pod art that you can post on your socials on our Media page.  Follow the show on X and Insta @TrueCrimeGarage / Follow Nic on X @TCGNIC / Follow The Captain on X @TCGCaptain  Thanks for listening and thanks for telling a friend.  Be good, be kind, and don't litter! 

During his campaign, President Donald Trump vowed to crack down on immigration. Now that he's officially back in the White House, we're exploring how his policies could impact Greater Houston, home to over 1 million immigrants. Host Raheel Ramzanali is talking to Anna-Catherine Brigida, immigration reporter for Houston Landing, about what mass deportations could look like here, plus expected changes to immigration courts, DACA and other programs. Stories we talked about on today's show:  2024 in immigration: Key policies affecting Houstonians, and what's to come under Trump State Rep. Janis Holt says Trump administration will ‘attack' immigration in Colony Ridge ‘I can't live without my son': Four nationalities hope for smooth reboot of parole program Learn more about the sponsors of this January 21st episode here: Holocaust Museum Houston Babbel - Get up to 60% off at Babbel.com/CITYCAST Visit Amarillo Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

EPISODE 489 - Author Darlene Campos Shares the Amazing Story of Holocaust Survivor Pete PhilippsHello! Hola! I'm Darlene P. Campos, an Ecuadorian-American author who is also a proud Houstonian.I earned my BA in English-Creative Writing with a Medicine and Society Studies minor from the University of Houston (Go Coogs!) and my MFA in Creative Writing from the University of Texas at El Paso (Go Miners!).I am the author of the young adult novels Behind Mount Rushmore, Summer Camp is Cancelled, and Heaven Isn't Me, traditionally published by Vital Narrative Press.Pete Philipps' InterviewPete grew up in Essen, a major industrial city on Germany's Ruhr River. His father worked as a cattle hide dealer for an international trading company in nearby Mühlheim. His mother was a designer for a fashionable women's dress shop. Pete, his younger twin brothers, and parents lived together in an apartment.1933–39: Pete had barely passed his first birthday when the Nazis came to power. His father realized the danger that now faced Jews in Germany, and the family left for Prague, Czechoslovakia in 1936. Pete attended Jewish school there, but the times were unsettling. In fall 1938, the Sudetenland, a region of Czechoslovakia, was incorporated into the Nazi Reich, and the following March, German troops marched into Prague. Shortly thereafter, Pete's family left for Italy, where they settled in the Genoa suburbs. There, they were attacked by local antisemitic fascists. Soon after Germany invaded Poland in September 1939, the Philippses immigrated to Ecuador.1940–45: In Quito, the Philippses joined the growing colony of refugees from Germany. Pete attended a private boys' school. His father set up business making margarine, while his mother did clothing alterations and knitting. In May 1941, just six months before the Japanese attack on Pearl Harbor, the Philippses arrived in the United States. Pete's father returned to his former company.After the war, Pete learned that his paternal grandmother, who had fled earlier to the Netherlands, had been deported to Auschwitz, where she perished. He completed his education and, after a tour of military duty in Germany, became a journalist for the New York Times.https://www.ushmm.org/remember/holocaust-survivors/volunteers/pete-philippshttps://www.ushmm.org/https://www.darlenepcampos.com/___https://livingthenextchapter.com/podcast produced by: https://truemediasolutions.ca/Support the show___https://livingthenextchapter.com/podcast produced by: https://truemediasolutions.ca/Coffee Refills are always appreciated, refill Dave's cup here, and thanks!https://buymeacoffee.com/truemediaca

From hurricanes to traffic jams, life can be pretty crazy in this sprawling city we call home. So to help out new — and old! — Houstonians, we're putting together a starter pack with all the essential items you need to survive and thrive in the Bayou City. Host Raheel Ramzanali is joined by producer Carlignon Jones and Hey Houston newsletter editor Brooke Lewis. And if you think we missed something, send us note at the contact info below!  Learn more about the sponsors of this January 16th episode here: Holocaust Museum Houston Museum of Fine Arts Downtown Houston+ Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Learn more about your ad choices. Visit megaphone.fm/adchoices

Emily attends City Council in Person! Dirty water transport! Councilmembers complain in the pop- offs! All this and more!My name is Emily Hynds and I am a small business owner, Producer of the monthly storytelling series, Grown-up Storytime, and lifelong Houstonian. I am not a journalist or government official, I am a local government enthusiast who believes meaningful change starts at home. These notes are presented from my point of view and with my framing, your notes will certainly be different and I would love to read them if you attend.For sources and further reading:www.emilytakesnotes.comI watched this City Council meeting via HTV: https://www.houstontx.gov/htv/my IG: https://www.instagram.com/embaleez - for todays notes and Houston City Council GuideYou can find your City Council person and their contact info at: https://www.houstontx.gov/council/

 Leading the Houston Texans: A Conversation with Cal and Hannah McNair In this week's Team Never Quit episode, Marcus and Melanie sit down with Cal and Hannah McNair, the dynamic duo behind the Houston Texans. Cal McNair, the Chair and Chief Executive Officer of the Houston Texans, has been at the helm of the team since 2018, guiding them through remarkable achievements, including a 10-7 record in the 2023 season under a rookie head coach and quarterback. Under his leadership, the Texans secured their seventh division title and unveiled new fan-inspired uniforms in 2024. McNair attended The University of Texas at Austin, where he was a four-year member of the Longhorns' football team. He earned a master's degree in business administration from the Rice University Jesse H. Jones Graduate School of Management. Cal shares his journey from his early career at Cogen Technologies to becoming the principal owner of the Texans in 2024. He discusses his vision for the team, the importance of community involvement, and the Texans Foundation's impact on Houston, which has raised over $48 million since its inception. Hannah McNair, a proud native Houstonian and University of Houston alum, joins the conversation to talk about their shared passion for philanthropy and, of course, the Houston Texans. With a background in business from the University of Houston and Rice University, Hannah has been deeply involved in numerous charities across the city, from the YMCA to the Houston Food Bank. She reflects on the couple's commitment to giving back, balancing life as parents of seven, and supporting the community that has given them so much. In This Episode You Will Hear: • [Cal] What I really enjoy is going into someone else's house, and beating them, and then seeing our fans, surrounded by the other team's colors, and they're wearing our colors in the stands , and when we win those games is my favorite [moment]. (3:27) • [Cal] We have fans that have had seats next to each other that didn't know each other, but because they came to the game and sat next to each other, they became friends. (4:29) • [Cal played football at] The University of Texas. (8:07) • [Cal] The team was [originally] awarded to Los Angeles, but it had a deadline and they didn't meet it. (9:07) • [Hannah] The interesting thing about twins is that you have had somebody who's had your back your entire life. (26:50) • [Hannah] I think team sports is one of the most important educational things you can teach kids. (34:53) • [Hannah] [In baseball] You fail most of the time. If you have an error, are you gonna just stop the game? Are you gonna run to your parents? Or are you gonna learn from it, and go to the next play. You can't just quick. (34:59) • [Hannah] If you can learn how to be part of a team and put your personal feelings aside for the greater good of the team, I think that's a valuable lesson, especially with youth today. (35:45) • [Hannah] With anything in the public eye, you try to use those [harassment in the stands] to create a better person in them, so that they're ready for whatever comes their way, (40:13) • [Hannah] You have to have God as your foundation. If you don't have that to turn to, you're lost already. (40:38) • [Hannah] You cannot go wrong by doing what's right. (45:48) • [Marcus] Q: What's the best piece of advice or wisdom you've got from somebody? [Cal] A: Never Quit. (47:52) • [Hannah] [CJ Stroud] is the CEO on the field. (48:32)

We asked Houstonians for dating advice. Website

On Tuesday's show: Inauguration Day is less than two weeks away, and with the incoming administration of Donald Trump come more questions about changes to immigration policy and possible deportations. We get some perspective on how Houstonians are preparing for an uncertain future.Also this hour: We discuss how to make arts and culture venues more accessible for the disabled.Then, our own Craig Cohen is the featured guest in the MFAH's next installment of Movies Houstonians Love. He's presenting a film he's probably seen a few too many times -- The Muppet Movie, which will screen this Saturday at 7 p.m.And Houston is one of six cities that will have a team in a new women's indoor professional volleyball league that begins play this week.

On Monday's show: Houstonians woke up to freezing temperatures this morning but little to no precipitation. Eric Berger of Space City Weather tells us how the winter weather played out across the region.Also this hour: We learn how poverty is affecting many in Greater Houston these days from Catholic Charities of the Houston-Galveston Archdiocese.Then, we offer Houstonians a chance to vent about their pet peeves about life in our city.And we recap the Texans game against the Titans to wrap up the regular season and preview the first round of the playoffs.

Happy new year! It's already been a busy start to 2025 in Houston, so host Raheel Ramzanali is recapping some of the big news of the week with Monica Flores Richart, education activist and attorney, and Charles Blain, conservative commentator from the Urban Reform Institute. Plus, they're making bold predictions for 2025 by filling out their Houston bingo cards — from potential new taxes at City Hall, new laws from the 89th Texas State Legislative session, wild weather, and so much more!  Death toll in New Orleans attack rises to 15; suspect lived in Houston Here are ways Houstonians can help victims of New Orleans attack that killed 15 and injured dozens HISD now projecting a $250 million budget deficit. Here's what to know. Houston ISD lost more than 30,000 students in past decade as charter, suburban enrollment grew What does John Whitmire have to show for his first year as Houston mayor? Harris County's New District Attorney Has Big Plans Texas Legislature will approve school vouchers and boost public education funds next year, Abbott says Houston Rep. Gene Wu to lead Texas House Democrats through GOP-dominated legislative session What Trump 2.0 Means for Houston 'Polar vortex' on the way to the U.S. Here's what that means for Southeast Texas Beyoncé Teases Mystery 2025 Project: Here's Why Fans Are Convinced It's a ‘Cowboy Carter' Tour Looking for more Houston news? Then sign up for our morning newsletter Hey Houston  Follow us on Instagram  @CityCastHouston Don't have social media? Then leave us a voicemail or text us at +1 713-489-6972 with your thoughts! Have feedback or a show idea? Let us know!  Interested in advertising with City Cast? Let's Talk! Photo: Elizabeth Conley/Houston Chronicle via Getty Images Learn more about your ad choices. Visit megaphone.fm/adchoices

HOUR 4 - Seth and Sean power rank the power rankings and talk about interesting Houstonians. Seth also gives his predictions for Texans vs. Ravens. Plus the guys discuss Diontae Johnson's potential impact.

Seth and Sean begin the show talking about... Taxis? Also, they unpack a six pack for what to watch for in the Texans-Ravens Christmas Day showdown. They also go through the latest Headlines. They then bring on Audacy NFL Insider Ross Tucker to talk Texans and NFL. They then do the Circle of SWARM ahead of the Texans-Ravens game. Plus, Astros general manager Dana Brown gives a starch update on the Alex Bregman negotiations. The guys then have the latest edition of the Pettycast focuses on WFAN radio host Chris McMonigle being NOT HAPPY about the Astros signing Christian Walker, Nick Saban on naysayers, & Red Zone having commercials. Then to finish it off, they power rank the power rankings and talk about interesting Houstonians. Seth also gives his predictions for Texans vs. Ravens. Plus they discuss Diontae Johnson's potential impact.