Podcasts about arise virtual solutions

Imagine a world where work-life balance isn't just an elusive concept, but a reality. This is the vision of our special guest, Robert Padron, Chief Growth Officer at Arise Virtual Solutions, who passionately advocates for a new way of working - one that offers flexibility, autonomy, and the freedom to prioritize personal life alongside professional commitments. From highlighting the potential of virtual solutions in aiding work-life harmony to discussing its unique advantages for fundraising within nonprofit organizations, Robert's insights are a treasure trove for leaders navigating the evolving work landscape.Switching gears, we also unearth the untapped potential of volunteers in nonprofits and present practical strategies to align their unique skills and interests with organizational needs - a crucial step in making the most of this often overlooked resource. Moreover, Robert generously shares his personal leadership experiences, highlighting the significant role of culture and team-building in actualizing an organization's mission and vision. From the nuances of leading volunteers to fostering a positive culture, our conversation with Robert offers a fresh perspective on effective leadership in nonprofits.Lastly, we bring you practical wisdom on time management. Robert shares his own strategies that help him juggle multiple roles, shedding light on the importance of prioritizing tasks, the power of saying 'no', and the game-changing potential of modern technologies such as AI in boosting efficiency. This episode is an invigorating blend of profound insights, practical tips, and intriguing conversations - a must-listen for anyone in nonprofit leadership.ShownotesThe Nonprofit Renaissance is Powered by Vers Creative. An award winning creative agency trusted by global brands and businesses.Follow @collinhokeFollow @heredesFollow @vers_creativeWork with Vers

In today's episode, I sit down with Jonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions and one of CIO Journal's "Top CX Professionals of 2022." This episode offers an in-depth exploration into the intricacies of modern customer experience (CX) and unpacks the key priorities every leader should focus on for organizational success. We discuss the urgent importance of psychological safety in the workplace. Jonathan illuminates how empathy, communication, and genuine leadership can catalyze team engagement and drive business outcomes. As we navigate through the era of digital transformation, the conversation shifts to how artificial intelligence (AI) is revolutionizing the CX industry. We dissect the ethical complexities and operational challenges tied to AI implementation. They stress that while AI has the potential to optimize efficiency, the human element of empathy must never be sidelined. The discussion takes a practical turn as they tackle the pressing need to strike a balance between automation and human touch in customer service. Drawing upon decades of experience, Jonathan provides insights into harnessing next-gen AI for creating compelling customer journeys, without losing sight of employee experiences.  

Join us for captivating discussions on current events from a psychic perspective. Our show is filled with special guests who bring their unique gifts, participate in thought-provoking conversations, and enjoy a cup of coffee with us. We invite influential writers and prominent members of the psychic community to contribute to our lively discussions, covering a wide range of topics. Aeson Knight, our esteemed master psychic, brings over 22 years of experience to the table. With certifications as a clairvoyant and life coach, Aeson provides guidance to clients worldwide, including average housewives and government officials. Techie Joe, an expert in Information Systems & Operations Management. With his problem-solving skills and tech support expertise, Joe has been assisting others for many years. As a proud member of the LGBTQ+ community, he played a crucial role in supporting an LGBT student organization during his college years. Jonathan Shroyer is the Chief CX Innovation Officer at Arise Virtual Solutions. There, he leads the gaming and consulting verticals and runs the CX Lab in San Francisco. Shroyer has two decades of experience building companies and leaders. CIO Journal, a publication of The Wall Street Journal, named Shroyer among its “Top CX Professionals of 2022.” Don't miss the opportunity to have a personal reading with Aeson Knight. Schedule your session today at https://www.aesonknight.com/book-an-appointment. To learn more about Aeson Knight and his remarkable abilities, visit https://www.aesonknight.com/. If you're interested in learning Wicca and enhancing your psychic skills, explore our Patreon page at https://www.patreon.com/innercircleconnections. DISCLAIMER: Please be aware that we may use colorful language during our discussions. Rest assured, it is all part of creating an engaging and dynamic experience for our audience. You can find me on various platforms by visiting https://bio.site/aesonknight. Stay connected and stay informed! --- Send in a voice message: https://podcasters.spotify.com/pod/show/pcspnetwork/message

In this episode, your host Doug Utberg speaks with Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, about the importance of creating daily value and prioritizing purpose in a service business over profit. He supports giving attention to people's mental health, encouraging community growth, and shifting financial resources to less well-known cities. Along with his own path, Jonathan talks about the rise of remote work, toxic positivity, diversity of thought, and the congruence of company principles and behavior. He encourages audiences to put purpose, empathy, and diversity first when creating successful, significant businesses.If you want to know more about Jonathan's work, click HERE.If you're a founder or CEO who is value-focused and puts your people first, please apply to be a guest on the show HERE.

Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions, is on a mission to turn customer service into a profit center but faces the challenge of overcoming organizational data silos, outdated CX tools, and prioritizing customer pain points to create a frictionless customer experience. You will learn how to create a customer service culture that will lead to growth and profitability. "If you invest money into customer service, customer experience, you're going to have longer retention tails and you're going to have, what did you say, 160% of revenue versus competitors. If you're willing to invest those two to $3, you're going to get $10 to $12 in output." - Jonathan Shroyer Jonathan Shroyer is the Chief Customer Experience Innovation Officer for Arise Virtual Solutions and has over 20 years of experience in the customer experience space. He is a big contributor in creating an advanced virtual first customer care platform for some of the biggest brands in the world, including Microsoft, AutoDesk, Postmates, and Caban. Jonathan Shroyer, the Chief Customer Experience Innovation Officer for Arise Virtual Solutions, has been in the gaming space for more than 10 years. He believes that gaming is at the forefront of all the great adoptions of future innovations and that customers need support and service. Jonathan has developed a way to mathematically prove that customer experience can be a profit center and not just a cost center. He has created a Customer Outcome Score and focuses on four or five metrics including customer satisfaction and product adoption and retention. By using leading indicators in this way, customer service teams can be nimble and take action in real time to generate profit and ensure customer satisfaction. In this episode, you will learn the following: 1. How can companies turn customer experience into a profit center? 2. What are the challenges faced by organizations while trying to create a frictionless customer experience? 3. How can companies use metrics to measure customer outcomes and optimize customer experience?

Peggy Smedley and Jonathan Shroyer, chief customer experience innovation officer, Arise Virtual Solutions, talk about the trends in immersive technologies and the metaverse. He says he thinks of the metaverse as anything that is not in your own reality and any experience around that. In 2022, $48 billion was the value of the metaverse. By 2030, it is valued to be $680 billion. They also discuss: The top five applications and use cases in the metaverse. How much bullying is currently happening in the metaverse and how to protect all users of the metaverse. Some ways businesses can enter the metaverse space—including the opportunities and the roadblocks. arise.com  (1/10/23 - 804) IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G, cloud, sustainability, future of work, podcast, Jonathan Shroyer, Arise Virtual Solutions This episode is available on all major streaming platforms. If you enjoyed this segment, please consider leaving a review on Apple Podcasts.

Peggy Smedley and Jonathan Shroyer, chief customer experience innovation officer, Arise Virtual Solutions, talk about the trends in immersive technologies and the metaverse. He says he thinks of the metaverse as anything that is not in your own reality and any experience around that. In 2022, $48 billion was the value of the metaverse. By 2030, it is valued to be $680 billion. They also discuss: The top five applications and use cases in the metaverse. How much bullying is currently happening in the metaverse and how to protect all users of the metaverse. Some ways businesses can enter the metaverse space—including the opportunities and the roadblocks. arise.com  (1/10/23 - 804) IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G, cloud, sustainability, future of work, podcast, Jonathan Shroyer, Arise Virtual Solutions This episode is available on all major streaming platforms. If you enjoyed this segment, please consider leaving a review on Apple Podcasts.

This week's episode features a "from the vault" discussion with Nate Brown.Nate's the Senior Director of Customer Experience for Arise Virtual Solutions. But beyond that, he's one of the biggest experts in the Customer Experience industry.I say he's an expert, but Nate proclaims himself more of a perpetual student of the world's greatest experiences who simply shares his learnings with the world.And in line with his nature of sharing his learnings, Nate's the founder and head of CX Accelerator - an online community of customer experience professionals all sharing their learnings, guidance, and mentorship with each other.Nate and I discuss having a frictionless, seamless customer experience that helps your brand stand out. And we also discuss how you can instill a customer experience mindset into every team in your organization, even the non-customer-facing teams.Some of the topics we discuss include:The customer service issues your customers bring up help you decide how to shape your customer experienceThe difference between customer experience and customer serviceHow friction points in the customer journey are usually created “upstream”How leaders can help all teams understand the entire customer journey and be better aligned with other teamsBrands that focus on short-term success vs long-term customer relationships will fail in the long runWhat The Lord of the Rings teaches us to break down silos and create a “team of one” to be a customer-centric brandHow to ensure your entire customer journey is a seamless journeyHow to use a Voice of the Customer system to understand your customerHow creating and managing a customer community can help you gain customer insightRESOURCES FROM THIS EPISODE:Nate's websiteThe Ultimate Customer Experience PrimerNate's Twitter

Join us on Be Brave at Work as we speak with Jonathan Shroyer. Jonathan is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions. He has 20+ years of experience in customer success and leading businesses towards innovative development, and is a big contributor in creating an advanced virtual-first customer care platform that helps some of the biggest brands all over the world improve customer acquisition and growth. Links of Interest LinkedIn Twitter Website Arise Gaming A special thank you to our sponsor, Cabot Risk Strategies. For more information, please visit them at CabotRisk.com Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite podcast app has that ability. Thank you! More information about Ed, visit Excellius.com © 2022 Ed Evarts

Jonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions where he leads the gaming and consulting verticals and runs the CX Lab in San Francisco joins Enterprise Radio. The post See How This CX Executive is Changing the Industry for the Better appeared first on Enterprise Podcast Network - EPN.

Arise Virtual Solutions' Chief Customer Experience Innovation Officer, Jonathan Shroyer, joins Coruzant Technologies for the Digital Executive podcast. He shares his story of starting on the ground floor and working his way up to the C Suite. He has constantly been an innovator and striving to provide the best customer experience possible - and it shows through his numerous achievements, awards, and recognitions.

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming. Jonathan has been involved with customer service as a professional and a leader for more than two decades, leading large teams at established companies such as Microsoft, Monster, Autodesk, and startups like Postmates, Kabam, and Forte Labs.  Recognized as a renowned thought leader in the industry through multiple mentions, Jonathan is a sought-after speaker at CX conferences, a guest in podcasts, and a writer about his passion—the future of customer service and the CS marketplace. Key Takeaways The current state of CX in a ‘post' pandemic worldA mindset-shift tip to take from the video gaming world - Jonathan explains how and why it's more valuable to retain players than to acquire new onesSetting organizational core values that focus not just on the business side of things, but on the people side as wellWhy it's important to always keep your customer in mind when designing new products or servicesJonathan digs into the two core pillars for ensuring success in the gaming industry; retaining and engaging players on a daily basisThe early warning signals of potential churning in your business; and the systems you can put in place to prevent this from happeningGiving your employees a level of experience where they feel valued enough to provide even higher levels of productivity Connect with Jonathan Linkedin - https://www.linkedin.com/in/jerryleisure/   Website - http://truecustomersuccess.com/   Twitter - https://mobile.twitter.com/chiefcxofficer  

Heidi Solomon-Orlick is a force to be reckoned with. In our conversation she will talk about her career in sales (currently now Sr. VP, Bus Dev at Arise Virtual Solutions) and the impetus to launch her organization, GirlzWhoSell. Heidi has amazing amounts of energy as it seems she is always working on a new project or idea for more women in sales.  I met Heidi when we both lived in New Hampshire and I was impressed with her networking to key people, and for believing in the idea to put a book together with 30+ women sharing their sales journeys to inspire other women to consider a sales career. GirlzWhoSell has a non-profit foundation and an academy where young women can learn about sales and be mentored. 

In this week's episode of the SIMPLE brand podcast, I talk with Nate Brown, founder of CX Accelerator!Nate's the Senior Director of Customer Experience for Arise Virtual Solutions. But beyond that, he's one of the biggest experts in the Customer Experience industry.I say he's an expert, but Nate proclaims himself more of a perpetual student of the world's greatest experiences who simply shares his learnings with the world.And in line with his nature of sharing his learnings, Nate's the founder and head of CX Accelerator - an online community of customer experience professionals all sharing their learnings, guidance, and mentorship with each other.Nate and I discuss having a frictionless, seamless customer experience that helps your brand stand out. And we also discuss how you can instill a customer experience mindset into every team in your organization, even the non-customer-facing teams.Some of the topics we discuss include:The customer service issues your customers bring up help you decide how to shape your customer experienceThe difference between customer experience and customer serviceHow friction points in the customer journey are usually created “upstream”How leaders can help all teams understand the entire customer journey and be better aligned with other teamsBrands that focus on short-term success vs long-term customer relationships will fail in the long runWhat The Lord of the Rings teaches us to break down silos and create a “team of one” to be a customer-centric brandHow to ensure your entire customer journey is a seamless journeyHow to use a Voice of the Customer system to understand your customerHow creating and managing a customer community can help you gain customer insights.RESOURCES FROM THIS EPISODE:Nate's websiteThe Ultimate Customer Experience PrimerNate's Twitter

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming. Jonathan has been involved with customer service as a professional and a leader for more than two decades, leading large teams at established companies such as Microsoft, Monster, Autodesk, and startups like Postmates, Kabam, and Forte Labs. Recognized as a renowned thought leader in the industry through multiple mentions. Jonathan- https://www.linkedin.com/in/jerryleisure/ Arise- https://www.arise.com/ Ishu Singh- https://ishusingh.com/ Starting to know- https://startingtoknow.com/ Get 20% off on Unbounce- Learn more DISCLAIMER: Some of the links above are affiliate links, where I earn a small commission if you click on the link and purchase an item. You are not obligated to do so, but it does help fund these episodes in hopes of bringing value to you! For sponsorship, product reviews, and collaboration, you can email me here: ishu@startingtoknow.com

Nate Brown is a perpetual student of the world's greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. As a passion project, Nate created CX Accelerator, a first-class virtual community for Customer Experience professionals. Nate currently serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves.

There are a number of ways to design experiences for your customers, but you're stuck. You find it hard to think beyond how things are currently done. And even if you had some sort of break-through idea, changing your current processes and getting others on board seems pretty daunting. And yet you constantly wonder, "what if?" Guest host Pat Gibbons welcomes Jonathan Shroyer, Chief Customer Experience Innovation Officer for Arise Virtual Solutions, for a discussion on driving innovation in your CX program.

Trends That Will Affect Customer Service and Customer Experience Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing and consulting firm. He shares insights about the future of customer service and the power of customer experience in driving tremendous value for your business.  Top Takeaways:   ·      To get the C-suite to invest in customer experience, demonstrate ROI. You must understand what indicators drive business growth and compare it to the data that the customers provide based on their experience. Find a correlation between these sets of data and how it affects your revenue.   ·      When you lose a customer because of a negative experience, the new customers you gain will only make up for those who have left. It does nothing to increase your revenue. In comparison, if you take care of those customers the right way, they will stay, creating decade-long customers that will continuously bring in more business. And along the way, new customers will help continue to grow the business, as well.   ·      Shroyer shares the top 3 customer service and experience trends that he can see happening in the next decade.   o  Trend #1 People are changing the way they work. In the old days, companies were at the wheel when it came to work-life harmony. Today, workers are moving towards a more flexible framework because they now have a choice of how they want to work. Employees are now empowered to choose where they want to work and where they want to live. We will be seeing a mega trend where companies will become more competitive with compensation, benefits packages, and remote work options to retain their customer service employees.   o  Trend #2 Hybrid AI. When it comes to solving customer service problems in the future, it's not a choice between bots or humans that will solve the customer's problems. It will take both. A hybrid approach is where a skilled human being can come in, modify or improve upon what a bot has already done.   o  Trend #3 AI One-on-One Companions. In the next five years, multiple companies will launch products where AI can solve 99% of known issues for a customer and only 1% where the customer needs to call a human customer service agent. This takes the concept of products like Alexa and Siri to a different level where AI one-on-one companions are fully customized and integrated with the customer's passions and interests.  Quote:  "Always be learning. Nobody has a silver bullet, but we all have amazing experiences. We can learn, listen, support, and collaborate with each other."   About:   Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing and offshoring consulting firm. Recognized as a renowned thought leader in the industry through multiple mentions, Jonathan is a sought-after speaker and writer.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome loyal listeners to another episode of The Loyalty Minute, I'm your host Rob Gallo and today I am excited to chat with Jonathan Shroyer. Jonathan is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming. Welcome to the show Jonathan, thanks for joining me… For those loyal listeners out there who don't know who you are or what you do, perhaps you can share a bit of your story and background. --- Send in a voice message: https://anchor.fm/rob-gallo/message

Welcome to CX In Context! Sometimes, we can't get into as much detail as we'd like during the podcast. On CX In Context, our host Mary takes the timeliest and most thought-provoking concepts from each episode's discussion and puts them into a practical business context; in other words, why they should matter to you. This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way. Listen to the full episode here: https://voicesofcx.com/how-digitizing-and-decentralizing-creates-great-customer-experiences-jonathan-shroyer/

This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way.

About Robert Padron and Arise Virtual Solutions Inc: Transformational C-Level executive offering over 25 years of success in growing companies that provide customer service, sales and retention operations to major brands. Significant expertise in delighting customers by leading high performing teams, evolving the customer experience to exceed expectations and implementing scalable contact center solutions through omni-channel platforms that meet customer needs utilizing at home virtual environments and traditional brick and mortar solutions (on-shore, nearshore and offshore) while maintaining a reference status of 100% from key client executives. Key accomplishments and responsibilities include: • Consistent 20% revenue growth year over year for all businesses I've managed for last 20 years. • Double the size of the sales pipeline in less than 12 months and delivered highest new logo growth and ACV. • Drove explosive growth that enabled a 10x valuation of business in two acquisitions over course of 5 years. • Transformed key client relationship enabling growth from $3MM to $61MM in revenue. • JD Powers award for transformational work done with major telecom provider. • Grew relationships from $15MM to $95MM in revenue. • Responsibility for over 70,000 contracts with Service Partners across the US, Canada and the UK. • Spearheaded operational excellence initiatives at each organization. Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes. To learn more about Arise Virtual Solutions, please visit arise.com or email us at info@arise.com. The Arise® Platform is the future of customer care.

Hey CX Nation,In episode #158 of The CXChronicles Podcast we welcomed Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise (Officium Labs) based in Miramar, FL. Arise Virtual Solutions (Officium Labs) has created a disruptive technology platform that connects the world's biggest brands with a previously untapped network of small business owners and their agents.  This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes.Listen to Jonathan and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for Arise  as they've built & grown their business to improve the future of the customer experience & success space.**Episode #158 Highlight Reel:**1. Ideas for building your own customer focused business leader career roadmap & goals  2.  Why CX and CS is one of the paramount revenue engines to grow your business 3.  How the top 100 CX/CS SaaS solutions are constantly evolving & changing for the future 4.  Why third party assessments or CXScorecards can be a game changer for your business 5.   Embrace your customer & employee feedback + fail fast, fail forward & fail openly!Huge thanks to Jonathan for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & technology space into the future.Click here to learn more about Jonathan Shroyer Click here to learn more about AriseIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer & employee happiness a habit!Support the show (https://cxchronicles.com/)

In this podcast episode, Sean and Nate discuss:How consumer behaviors have changed drastically and what this means for brands.How to navigate the VarientVerse - saying hello to the new normal.How to better equip and protect your agents.How to leverage Mission-Driven CX and establish a Brand core to expedite your CX growth engine.…and so much more! Meet our guests:Sean Wisdom, Senior Vice President of Global Marketing at Arise.He has been a driving force in bringing cutting-edge technologies to businesses worldwide for over 20 years.  With extensive experience in sales, sales management, and all facets of marketing, Sean has started successful global business solutions programs for Verizon and Dell.  At Verizon, Sean started the Global Enterprise and Government division and managed all GTM activities for Emerging Technologies.  At Dell, Sean led the development of the Evolving Workforce strategy which leveraged technologies across mobility, cloud, and security to enable remote work and "The Future Ready Enterprise."  Most recently, Sean transformed the GTM strategy for Office Depot including segmentation, strategic messaging, and digital demand generation strategies.  Nate Brown, Senior Director of Customer Experience at Arise.He is a perpetual student of the world's greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Nate currently serves as the Senior Director of Customer Experience for Arise Virtual Solutions and can be found at a variety of conferences speaking and training on the CX topics he loves. References:Gartner Article: "The Omicron Variant Is Impacting the Return to the Office — What Should HR Leaders Do Now?"Gartner Article: "Gartner Unveils Top Predictions for Customer Service and Support Leaders in 2022 and Beyond"

Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, was interviewed by Adam Torres onMission Matters Business Podcast. In this interview, Jonathan Shroyer talks with Mission Matters about the growing importance of customer experience and the trend of decentralized work. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/

Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, was interviewed by Adam Torres onMission Matters Business Podcast. In this interview, Jonathan Shroyer talks with Mission Matters about the growing importance of customer experience and the trend of decentralized work. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/

Meet our guests:Jonathan Shroyer  has been a customer service professional and leader for over 23+ years, leading large teams at established companies such as Microsoft, Monster, Symantec, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan can often be found speaking at CX conferences, participating in podcasts, and writing about his passion—the future of customer service and the CS marketplace.John Pompei  is a  results-oriented leader, with extensive experience driving operational excellence in support of customers and partners. He is experienced in navigating large organizations, developing collaborative relationships and recognized for leading multicultural cross-functional teams, aligning them to a single vision and driving change that enables customer and company benefits.Robert Padron is a transformational C-Level executive offering over 25 years of success in growing companies that provide customer service, sales and retention operations to major brands. He has significant expertise in delighting customers by leading high performing teams, evolving the customer experience to exceed expectations and implementing scalable contact center solutions through omni-channel platforms that meet customer needs utilizing at home virtual environments and traditional brick and mortar solutions (on-shore, nearshore and offshore) while maintaining a reference status of 100% from key client executives.Mentioned in this Episode:Officium Labs: The Future of ServiceArise Virtual Solutions: be there. be aware. be essential.Follow Officium Labs at Twitter, Facebook, Instagram, Linkedin, and YouTube

Need a new job? Well here are five companies looking for new employees! FOX Business Network’s Cheryl Casone reports in this week’s “Hired!”: Getting you Hired! I’m Cheryl Casone with the FOX Business Network. Hilton is a global hospitality company with operations in 92 countries and territories. They need people to work the front desk, housekeeping, food and beverage and more. You get a discount and they are committed to hiring 10,000 vets in the next five years. General Electric has 2,000 jobs posted on any given day. The maker of engines, turbines, technology, and finance plans needs 5,500 positions filled. Their health program provides tools and support to help employees stay active, including gym classes, recipes and more. Hand & Stone Massage and Facial Spa has 280 jobs open, and they are willing to train massage therapists. Hourly pay plus commission and/or tips are part of that job. Arise Virtual Solutions is a work-at-home opportunity. Customer service, sales and other positions serve large companies like Carnival Cruises, AAA and Orkin. Buffalo Wild Wings is looking for about 250 new hires across the country, but especially in Ohio, Texas, and Florida. I’m Cheryl Casone with the FOX Business Network for FOX News Radio. Follow Cheryl on Twitter: @cherylcasone Click HERE for more “Hired!”

Overcoming Limited Resources and Unrealistic Expectations to Ensure Product Success W. Alejandro Polanco, Head of Product Strategies,  Arise Virtual Solutions, Inc Led the Global Product Management Talk Twitter Discussion About Ensuring Product Success Despite Challenges on November 21, 2011   Ironically, we had technical difficulties and were not able to broadcast audio commentary during the event. Cindy F. Solomon and W. Alejandro Polanco revisit the tweets and content discussed to satisfy the expectation for a new podcast weekly to accompany the transcript of tweets!    Resources: http://bit.ly/uHi87L