Podcast appearances and mentions of jonathan shroyer

In today's episode, I sit down with Jonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions and one of CIO Journal's "Top CX Professionals of 2022." This episode offers an in-depth exploration into the intricacies of modern customer experience (CX) and unpacks the key priorities every leader should focus on for organizational success. We discuss the urgent importance of psychological safety in the workplace. Jonathan illuminates how empathy, communication, and genuine leadership can catalyze team engagement and drive business outcomes. As we navigate through the era of digital transformation, the conversation shifts to how artificial intelligence (AI) is revolutionizing the CX industry. We dissect the ethical complexities and operational challenges tied to AI implementation. They stress that while AI has the potential to optimize efficiency, the human element of empathy must never be sidelined. The discussion takes a practical turn as they tackle the pressing need to strike a balance between automation and human touch in customer service. Drawing upon decades of experience, Jonathan provides insights into harnessing next-gen AI for creating compelling customer journeys, without losing sight of employee experiences.  

Join us for captivating discussions on current events from a psychic perspective. Our show is filled with special guests who bring their unique gifts, participate in thought-provoking conversations, and enjoy a cup of coffee with us. We invite influential writers and prominent members of the psychic community to contribute to our lively discussions, covering a wide range of topics. Aeson Knight, our esteemed master psychic, brings over 22 years of experience to the table. With certifications as a clairvoyant and life coach, Aeson provides guidance to clients worldwide, including average housewives and government officials. Techie Joe, an expert in Information Systems & Operations Management. With his problem-solving skills and tech support expertise, Joe has been assisting others for many years. As a proud member of the LGBTQ+ community, he played a crucial role in supporting an LGBT student organization during his college years. Jonathan Shroyer is the Chief CX Innovation Officer at Arise Virtual Solutions. There, he leads the gaming and consulting verticals and runs the CX Lab in San Francisco. Shroyer has two decades of experience building companies and leaders. CIO Journal, a publication of The Wall Street Journal, named Shroyer among its “Top CX Professionals of 2022.” Don't miss the opportunity to have a personal reading with Aeson Knight. Schedule your session today at https://www.aesonknight.com/book-an-appointment. To learn more about Aeson Knight and his remarkable abilities, visit https://www.aesonknight.com/. If you're interested in learning Wicca and enhancing your psychic skills, explore our Patreon page at https://www.patreon.com/innercircleconnections. DISCLAIMER: Please be aware that we may use colorful language during our discussions. Rest assured, it is all part of creating an engaging and dynamic experience for our audience. You can find me on various platforms by visiting https://bio.site/aesonknight. Stay connected and stay informed! --- Send in a voice message: https://podcasters.spotify.com/pod/show/pcspnetwork/message

In this episode, your host Doug Utberg speaks with Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, about the importance of creating daily value and prioritizing purpose in a service business over profit. He supports giving attention to people's mental health, encouraging community growth, and shifting financial resources to less well-known cities. Along with his own path, Jonathan talks about the rise of remote work, toxic positivity, diversity of thought, and the congruence of company principles and behavior. He encourages audiences to put purpose, empathy, and diversity first when creating successful, significant businesses.If you want to know more about Jonathan's work, click HERE.If you're a founder or CEO who is value-focused and puts your people first, please apply to be a guest on the show HERE.

Creating a great customer journey and ecosystem could mean the difference between growth and plateauing for many businesses.  In this episode,  Adam Torres and Jonathan Shroyer, Chief CX Officer at Arise, explore creating a customer experience ecosystem and Jonathan's latest book, Mission Matters: World's Leading Entrepreneurs Reveal Their Top Tips To Success (Business Leaders Vol. 9, Edition 2).   Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be a guest on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/More FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia

Creating a great customer journey and ecosystem could mean the difference between growth and plateauing for many businesses.  In this episode,  Adam Torres and Jonathan Shroyer, Chief CX Officer at Arise, explore creating a customer experience ecosystem and Jonathan's latest book, Mission Matters: World's Leading Entrepreneurs Reveal Their Top Tips To Success (Business Leaders Vol. 9, Edition 2).    Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be a guest on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/Starfleet Leadership Academy - Leadership Through Star TrekThe most unique leadership podcast you've ever heard.Listen on: Apple Podcasts SpotifySupport the showMore FREE content from Mission Matters here: https://linktr.ee/missionmattersmedia

Join Jonathan Shroyer, Chief CX Innovation Officer at Arise, as we discuss culture building, unlocking creativity across the organization, and fostering a positive growth mentality personally and professionally.

Guest: Jonathan Shroyer, Chief CX Innovation Officer - Arise Virtual Solutions [@AriseVSInc]On Twitter | https://twitter.com/ChiefCXOfficerOn LinkedIn | https://www.linkedin.com/in/chiefcxofficer/On TikTok | https://www.tiktok.com/@chiefcxofficerOn YouTube | https://www.youtube.com/channel/UCrDIVe8X1P4g2V-mQum3t7g_____________________________Hosts:Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society PodcastOn ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli_____________________________This Episode's SponsorsAre you interested in sponsoring an ITSPmagazine Channel?

Guest: Jonathan Shroyer, Chief CX Innovation Officer - Arise Virtual Solutions [@AriseVSInc]On Twitter | https://twitter.com/ChiefCXOfficerOn LinkedIn | https://www.linkedin.com/in/chiefcxofficer/On TikTok | https://www.tiktok.com/@chiefcxofficerOn YouTube | https://www.youtube.com/channel/UCrDIVe8X1P4g2V-mQum3t7g_____________________________Hosts:Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society PodcastOn ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli_____________________________This Episode's SponsorsAre you interested in sponsoring an ITSPmagazine Channel?

Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions, is on a mission to turn customer service into a profit center but faces the challenge of overcoming organizational data silos, outdated CX tools, and prioritizing customer pain points to create a frictionless customer experience. You will learn how to create a customer service culture that will lead to growth and profitability. "If you invest money into customer service, customer experience, you're going to have longer retention tails and you're going to have, what did you say, 160% of revenue versus competitors. If you're willing to invest those two to $3, you're going to get $10 to $12 in output." - Jonathan Shroyer Jonathan Shroyer is the Chief Customer Experience Innovation Officer for Arise Virtual Solutions and has over 20 years of experience in the customer experience space. He is a big contributor in creating an advanced virtual first customer care platform for some of the biggest brands in the world, including Microsoft, AutoDesk, Postmates, and Caban. Jonathan Shroyer, the Chief Customer Experience Innovation Officer for Arise Virtual Solutions, has been in the gaming space for more than 10 years. He believes that gaming is at the forefront of all the great adoptions of future innovations and that customers need support and service. Jonathan has developed a way to mathematically prove that customer experience can be a profit center and not just a cost center. He has created a Customer Outcome Score and focuses on four or five metrics including customer satisfaction and product adoption and retention. By using leading indicators in this way, customer service teams can be nimble and take action in real time to generate profit and ensure customer satisfaction. In this episode, you will learn the following: 1. How can companies turn customer experience into a profit center? 2. What are the challenges faced by organizations while trying to create a frictionless customer experience? 3. How can companies use metrics to measure customer outcomes and optimize customer experience?

Peggy Smedley and Jonathan Shroyer, chief customer experience innovation officer, Arise Virtual Solutions, talk about the trends in immersive technologies and the metaverse. He says he thinks of the metaverse as anything that is not in your own reality and any experience around that. In 2022, $48 billion was the value of the metaverse. By 2030, it is valued to be $680 billion. They also discuss: The top five applications and use cases in the metaverse. How much bullying is currently happening in the metaverse and how to protect all users of the metaverse. Some ways businesses can enter the metaverse space—including the opportunities and the roadblocks. arise.com  (1/10/23 - 804) IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G, cloud, sustainability, future of work, podcast, Jonathan Shroyer, Arise Virtual Solutions This episode is available on all major streaming platforms. If you enjoyed this segment, please consider leaving a review on Apple Podcasts.

Peggy Smedley and Jonathan Shroyer, chief customer experience innovation officer, Arise Virtual Solutions, talk about the trends in immersive technologies and the metaverse. He says he thinks of the metaverse as anything that is not in your own reality and any experience around that. In 2022, $48 billion was the value of the metaverse. By 2030, it is valued to be $680 billion. They also discuss: The top five applications and use cases in the metaverse. How much bullying is currently happening in the metaverse and how to protect all users of the metaverse. Some ways businesses can enter the metaverse space—including the opportunities and the roadblocks. arise.com  (1/10/23 - 804) IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G, cloud, sustainability, future of work, podcast, Jonathan Shroyer, Arise Virtual Solutions This episode is available on all major streaming platforms. If you enjoyed this segment, please consider leaving a review on Apple Podcasts.

Join us on Be Brave at Work as we speak with Jonathan Shroyer. Jonathan is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions. He has 20+ years of experience in customer success and leading businesses towards innovative development, and is a big contributor in creating an advanced virtual-first customer care platform that helps some of the biggest brands all over the world improve customer acquisition and growth. Links of Interest LinkedIn Twitter Website Arise Gaming A special thank you to our sponsor, Cabot Risk Strategies. For more information, please visit them at CabotRisk.com Please click the button to subscribe so you don't miss any episodes and leave a review if your favorite podcast app has that ability. Thank you! More information about Ed, visit Excellius.com © 2022 Ed Evarts

Jonathan Shroyer, the Chief CX Innovation Officer at Arise Virtual Solutions where he leads the gaming and consulting verticals and runs the CX Lab in San Francisco joins Enterprise Radio. The post See How This CX Executive is Changing the Industry for the Better appeared first on Enterprise Podcast Network - EPN.

Customer service issues? Jonathan walks us through his day-long workshop to determine how to build the right operations and their implementation to scale your business and deliver the best customer experience. Thank you for listening! Please subscribe and give us a rating. - Need marketing strategy? Go to alpenglo.digital/ - Contact Jean: alpenglo.digital/get-in-touch/

In today's episode, I chat with Jonathan Shroyer, a San Mateo, CA-based Chief Customer Experience Innovation Officer, at Arise Virtual Solutions Inc., a disruptive technology platform connecting the world's biggest brands with a previously untapped network of small business owners and their agents. Prior to this, he held roles with Microsoft and Kabam.Jonathan's mantra as a leader is to dream big and go forth to achieve what others say is not possible. The future is built by those that say how can it be done and adapt Nelson Mandela's ‘Win or Learn' philosophy. The results speak for themselves, as Jonathan has been recognized by the Wall Street Journal with a Lifetime Achievement Award, by Forbes and Fortune USA as one of the Top CX Professionals of 2022Given the depth and breadth of his experiences, it was rather predictable that we discussed the future of work. And I was particularly interested in Jonathan's take given the diversity of organizations he's supported. We also tackled customer experience, and more broadly, its intersection with employee experience. I've been saying for years now that a merger between Marketing and HR is in the not-too-distant future. The melding of inside and outside voices necessary to ensure organizations not only talk the talk, but walk the walk. It was such a pleasure connecting with Jonathan. And I hope you enjoy it. Jonathan ShroyerJonathan's mantra as a leader is to dream big and go forth to achieve what others say is not possible... The future is built by those that say how can it be done and adapt Nelson Mandela's Win or Learn philosophy. This has never been more evident than in co—founding of Officium Labs, which Arise acquired in 2021. Jonathan also believes actions speak louder than words.LinkedInTwitterThinking Inside the BoxConstraints drive innovation. We tackle the most complex issues related to work & culture. And if you enjoy the work we're doing here, consider giving us a 5-star rating, leaving a comment & subscribing. It ensures you get updated whenever we release new content & really helps amplify our message. LinkedInInstagramTwitterWebsiteApple PodcastsGoogle PodcastsSpotifyStitcherPocket CastMatt BurnsMatt Burns is an award-winning executive, social entrepreneur and speaker. He believes in the power of community, simplicity & technology.LinkedInTwitter

Arise Virtual Solutions' Chief Customer Experience Innovation Officer, Jonathan Shroyer, joins Coruzant Technologies for the Digital Executive podcast. He shares his story of starting on the ground floor and working his way up to the C Suite. He has constantly been an innovator and striving to provide the best customer experience possible - and it shows through his numerous achievements, awards, and recognitions.

Iowa Business Report Wednesday EditionOct. 19, 2022     Tech analyst Jonathan Shroyer with tips to help bosses become leaders.

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming. Jonathan has been involved with customer service as a professional and a leader for more than two decades, leading large teams at established companies such as Microsoft, Monster, Autodesk, and startups like Postmates, Kabam, and Forte Labs.  Recognized as a renowned thought leader in the industry through multiple mentions, Jonathan is a sought-after speaker at CX conferences, a guest in podcasts, and a writer about his passion—the future of customer service and the CS marketplace. Key Takeaways The current state of CX in a ‘post' pandemic worldA mindset-shift tip to take from the video gaming world - Jonathan explains how and why it's more valuable to retain players than to acquire new onesSetting organizational core values that focus not just on the business side of things, but on the people side as wellWhy it's important to always keep your customer in mind when designing new products or servicesJonathan digs into the two core pillars for ensuring success in the gaming industry; retaining and engaging players on a daily basisThe early warning signals of potential churning in your business; and the systems you can put in place to prevent this from happeningGiving your employees a level of experience where they feel valued enough to provide even higher levels of productivity Connect with Jonathan Linkedin - https://www.linkedin.com/in/jerryleisure/   Website - http://truecustomersuccess.com/   Twitter - https://mobile.twitter.com/chiefcxofficer  

October 17, 2022 -OnlineJobs.ph John Jonas and Customer Experience Guru Jonathan Shroyer

On this edition of the Iowa Business Report: Bosses are not automatically leaders. Business development specialist Jonathan Shroyer outlines his five tips to turn good bosses into outstanding leaders.October is Manufacturing Month in Iowa; Mike Ralston of the Iowa Association of Business & Industry talks about manufacturing's impact on the state. And in this week's "Business Profile", you'll meet Bob Rolling of Lake Time Brewery in Clear Lake, a medal winner in this month's Great American Beer Festival in Colorado.For more, go to totallyiowa.com and click on the "radio programs" link.    Presented by Advance Iowa, on line at advanceiowa.com; search for "Advance Iowa" on LinkedIn and Facebook, as well.Additional support comes from the Iowa Business Council, online at iowabusinesscouncil.org.  

New book alert! In this Episode Adam Torres and Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Gaming, explore Jonthan's new book and his Future of Service Podcast. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be a guest on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/

New book alert! In this Episode Adam Torres and Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Gaming, explore Jonthan's new book and his Future of Service Podcast.Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be a guest on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/

Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming. Jonathan has been involved with customer service as a professional and a leader for more than two decades, leading large teams at established companies such as Microsoft, Monster, Autodesk, and startups like Postmates, Kabam, and Forte Labs. Recognized as a renowned thought leader in the industry through multiple mentions. Jonathan- https://www.linkedin.com/in/jerryleisure/ Arise- https://www.arise.com/ Ishu Singh- https://ishusingh.com/ Starting to know- https://startingtoknow.com/ Get 20% off on Unbounce- Learn more DISCLAIMER: Some of the links above are affiliate links, where I earn a small commission if you click on the link and purchase an item. You are not obligated to do so, but it does help fund these episodes in hopes of bringing value to you! For sponsorship, product reviews, and collaboration, you can email me here: ishu@startingtoknow.com

There are a number of ways to design experiences for your customers, but you're stuck. You find it hard to think beyond how things are currently done. And even if you had some sort of break-through idea, changing your current processes and getting others on board seems pretty daunting. And yet you constantly wonder, "what if?" Guest host Pat Gibbons welcomes Jonathan Shroyer, Chief Customer Experience Innovation Officer for Arise Virtual Solutions, for a discussion on driving innovation in your CX program.

Trends That Will Affect Customer Service and Customer Experience Shep Hyken interviews Jonathan Shroyer, Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing and consulting firm. He shares insights about the future of customer service and the power of customer experience in driving tremendous value for your business.  Top Takeaways:   ·      To get the C-suite to invest in customer experience, demonstrate ROI. You must understand what indicators drive business growth and compare it to the data that the customers provide based on their experience. Find a correlation between these sets of data and how it affects your revenue.   ·      When you lose a customer because of a negative experience, the new customers you gain will only make up for those who have left. It does nothing to increase your revenue. In comparison, if you take care of those customers the right way, they will stay, creating decade-long customers that will continuously bring in more business. And along the way, new customers will help continue to grow the business, as well.   ·      Shroyer shares the top 3 customer service and experience trends that he can see happening in the next decade.   o  Trend #1 People are changing the way they work. In the old days, companies were at the wheel when it came to work-life harmony. Today, workers are moving towards a more flexible framework because they now have a choice of how they want to work. Employees are now empowered to choose where they want to work and where they want to live. We will be seeing a mega trend where companies will become more competitive with compensation, benefits packages, and remote work options to retain their customer service employees.   o  Trend #2 Hybrid AI. When it comes to solving customer service problems in the future, it's not a choice between bots or humans that will solve the customer's problems. It will take both. A hybrid approach is where a skilled human being can come in, modify or improve upon what a bot has already done.   o  Trend #3 AI One-on-One Companions. In the next five years, multiple companies will launch products where AI can solve 99% of known issues for a customer and only 1% where the customer needs to call a human customer service agent. This takes the concept of products like Alexa and Siri to a different level where AI one-on-one companions are fully customized and integrated with the customer's passions and interests.  Quote:  "Always be learning. Nobody has a silver bullet, but we all have amazing experiences. We can learn, listen, support, and collaborate with each other."   About:   Jonathan Shroyer is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing and offshoring consulting firm. Recognized as a renowned thought leader in the industry through multiple mentions, Jonathan is a sought-after speaker and writer.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome loyal listeners to another episode of The Loyalty Minute, I'm your host Rob Gallo and today I am excited to chat with Jonathan Shroyer. Jonathan is the Chief Customer Experience Innovation Officer of Arise Virtual Solutions, a customer service outsourcing, and offshoring consulting firm. Arise acquired Officium Labs, a company he co-founded, last November 2021 and is now known as Arise Gaming. Welcome to the show Jonathan, thanks for joining me… For those loyal listeners out there who don't know who you are or what you do, perhaps you can share a bit of your story and background. --- Send in a voice message: https://anchor.fm/rob-gallo/message

In 2019, Jonathan Shroyer, alongside his Co-Founder Scott McCabe, started Officium Labs with the goal to help clients turn contact centers into profit centers. After two years of seeing incredible growth, Jonathan was approached by three investors to acquire Officium Labs. Shroyer ultimately ended up selling to Arise for around 20X EBITDA.

Welcome to CX In Context! Sometimes, we can't get into as much detail as we'd like during the podcast. On CX In Context, our host Mary takes the timeliest and most thought-provoking concepts from each episode's discussion and puts them into a practical business context; in other words, why they should matter to you. This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way. Listen to the full episode here: https://voicesofcx.com/how-digitizing-and-decentralizing-creates-great-customer-experiences-jonathan-shroyer/

It's the little things that count… especially when running a growing organization. If you want to make your organization the best it can be, you need to be sure that everyone is happy and growing. After all, your business will only succeed when everyone feels supported and has the tools they need to do their job. They are more likely to take ownership of their assigned tasks and feel valued by the company that way.In this episode of Masters of Employee Development, Mike interviews Jonathan Shroyer, a highly regarded serial entrepreneur, who explains team-building and development, establishing trust within your network, and the need to be within a network of people who're different from you. He also speaks about the importance of expectation-setting and how it can help you avoid overwhelm as a leader. Listen in!EPISODE 18 SUMMARY & HIGHLIGHTSWhat are the things you want for your team?01:38Development is one of the significant points to consider when building a team – how do you mold your team members into leaders tomorrow? It is less about the goals, responsibilities, and deliverables and more about their growth.What can you do to develop your team members into leaders?02:491. Start with a listening tour. Understand your people, their talents, and assess how you can help them become successful. Take an inventory of the opportunities you can offer them.03:252. Look out for individuals who aren't being appreciated well. Try to find natural, non-contrived opportunities to give them appreciation.03:463. Share your leadership story. This way, people can know how you think about the future.How do you go from being an individual contributor to a company owner?06:05Growing into a company requires you to identify your key audience. Understand what your customers need and find out how to serve them better. It is also equally important to ensure your employees' welfare. Make sure they're motivated and that you're addressing any concerns they have in a timely manner.Why is it important to set expectations before joining a new organization?08:13As a leader especially, you need to understand that you're not an individual contributor. You're responsible for driving alignment to the vision and managing the people who will contribute to it. Your role is to bring people together to work on the vision and not march ahead alone. Setting expectations will ensure you're not constantly tempted to single-handedly contribute or get something done for namesake.How do you make yourself available to your employees to help them grow?16:54It all comes down to a balance of execution and development. Surround yourself with people who could aid in your journey, different from you; cultivate meaningful relationships. Be the master o your network.What is the concept of concentric circles of trust?21:51By concentric circles of trust, we mean concentric levels of trust. People in the next higher circle as you are your immediate companions. There's bidirectional communication in a concentric circle network.KEY QUOTES:5:24-5:37“if you want to achieve something in a year or two years, you need to write it down. It doesn't have to be a complex plan. [...] You could write a one-pager of what you want to achieve in the next couple years, at least you've written it down.”11:57-12:17“I think the cool thing about the listening tour is I have a different viewpoint on development than a lot of leaders. I don't think it's my responsibility to develop people. It's my responsibility to create an environment, a culture where people feel like they can dream about their future, try to imagine what it...

This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His passion is for customer service and helping people understand how to create amazing customer experiences in a decentralized way.

Arise Virtual Solutions Chief Customer Innovation Experience Officer Jonathan Shroyer shows how a focus and investment in marketing creates higher perceived value for growing companies positioning themselves for acquisition. The impact for fellow company founders is real!

Hey CX Nation,In episode #158 of The CXChronicles Podcast we welcomed Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise (Officium Labs) based in Miramar, FL. Arise Virtual Solutions (Officium Labs) has created a disruptive technology platform that connects the world's biggest brands with a previously untapped network of small business owners and their agents.  This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth. The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes.Listen to Jonathan and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for Arise  as they've built & grown their business to improve the future of the customer experience & success space.**Episode #158 Highlight Reel:**1. Ideas for building your own customer focused business leader career roadmap & goals  2.  Why CX and CS is one of the paramount revenue engines to grow your business 3.  How the top 100 CX/CS SaaS solutions are constantly evolving & changing for the future 4.  Why third party assessments or CXScorecards can be a game changer for your business 5.   Embrace your customer & employee feedback + fail fast, fail forward & fail openly!Huge thanks to Jonathan for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & technology space into the future.Click here to learn more about Jonathan Shroyer Click here to learn more about AriseIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast. And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content!Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer & employee happiness a habit!Support the show (https://cxchronicles.com/)

As an entrepreneur, "losing" is a risky word. But though victory is enthralling, it's also fleeting; there'll always be another mountain to climb. Failure teaches you something new every time. This is why failures shouldn't bother you so much; it is never about winning or losing; it's about winning or learning, as Nelson Mandela once said.In this episode, Mike is joined by Serial Entrepreneur Jonathan Shroyer. Jonathan shares all about building successful businesses, learning from failures, and building your company atop solid foundational principles. He also talks about ideating, how he assesses the multiple ideas that cross his mind and scaling your business by implementing structure.Tune in to catch a win-or-learn mentality to scale your business to greater heights.EPISODE 3 SUMMARY & HIGHLIGHTSWhy is it important to start a business that answers a need? What are the critical steps to building a business? 4:451. Start with a need or demand.5:122. Create a unique solution to address the need or solve the problem at hand.5:203. Assess your solution – Think if it can scale over time.5:274. Ask yourself if you have the passion, grit, resilience, and willingness to get through the inherent differences when they arise.06:135. In addition to the initial steps, it's essential also to ask yourself how to scale your business, what your team should look like, what skills or competencies you have or need to acquire and when to acquire them.What are Jonathan's company's guiding values?How do you scale your business?How did Jonathan develop the skill of ideation?How do you assess an idea?Closing advice from Jonathan.26:51Believe in yourself and write down your goals. If you don't write it down, it will only remain in your thoughts.RESOURCES MENTIONED ON THE PODCAST●      Book: Lead With No Fear by Mike Acker●      Book: Mindset: The New Psychology Of Success by Carol DweckCONNECT WITH JONATHAN SHROYERLinkedIn | Twitter | WebsiteCONNECT WITH MIKELinkedIn  ----------(Full show notes & more resources visit connect.stepstoadvance.com) Check out the YouTube at:https://www.youtube.com/c/ADVANCEwithMikeAcker ----------To book Mike Acker to speak to your group or facilitate a specific workshop, email:media@stepstoadvance.com---------- 

Engati is the world's leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we're even helping you answer your customers' most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page: https://www.engati.com/cx-community YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions Inc. talks about the  upcoming payments trends in 2022 and why global payments are getting more and more popular along with what's the new face of cryptocurrencies Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati-cx Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #crypto #crytocurrencies #payments #tech #fintech #business

Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, was interviewed by Adam Torres onMission Matters Business Podcast. In this interview, Jonathan Shroyer talks with Mission Matters about the growing importance of customer experience and the trend of decentralized work. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/

Jonathan Shroyer, Chief CX Innovation Officer at Arise Virtual Solutions, was interviewed by Adam Torres onMission Matters Business Podcast. In this interview, Jonathan Shroyer talks with Mission Matters about the growing importance of customer experience and the trend of decentralized work. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/Visit our website:https://missionmatters.com/

Listen to Jonathan Shroyer from Officium Labs and I discuss the past, present, and future of customer experience. On this episode, Jonathan shares his experiences of seeing the industry evolve over 23 years and the factors behind it. He talks about: What role has technology played in the evolution of the customer experience industry? What are his 2022-2023 predictions for customer experience? What is the future of payment methods in the ecommerce world? Which brands does he think have the best CX? He shares interesting experiences of working in the service industry of things going wrong and how to deal with them. Jonathan recently got the Entrepreneur of the Year award by the Global Choice Awards. So, customer experience tips from him are really going to be something big for your brand. Tune in now to start learning! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to the second episode of my podcast, where we discuss all things customer experience with Jonathan Shroyer, CEO and Co-Founder of Officium Labs. On this episode, Jonathan enlightens us about: The basics of customer experience. How you can treat the customer right. How Officium Labs shifted customer service from a cost center to a profit center. How to evaluate the ROI of customer experience. How the customer experience industry evolved during and after the COVID-19 pandemic and tips to keep serving your customers right all through it. Tune in to the podcast now to find out more about customer experience! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Customer experience has become the major differentiator in the business world. We are bombarded with marketing messages trying to lure us to their products or services, but what if you could ensure that all your customers were satisfied? Officium Labs has recently launched a new service for businesses that allows them to gain insights about customer experience before they make an investment, and centralize support requests. On this episode, a customer experience expert and the CEO and Co-Founder of Officium Labs, Jonathan Shroyer talks about his company. Tune in to find out: What attracted him to the CX industry. How he came up with the idea to start Officium Labs. How the company is helping businesses serve their customers better. He also reveals his future plans for the company and for disrupting the CX industry. Listen to him talk about it all.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Meet our guests:Jonathan Shroyer  has been a customer service professional and leader for over 23+ years, leading large teams at established companies such as Microsoft, Monster, Symantec, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan can often be found speaking at CX conferences, participating in podcasts, and writing about his passion—the future of customer service and the CS marketplace.John Pompei  is a  results-oriented leader, with extensive experience driving operational excellence in support of customers and partners. He is experienced in navigating large organizations, developing collaborative relationships and recognized for leading multicultural cross-functional teams, aligning them to a single vision and driving change that enables customer and company benefits.Robert Padron is a transformational C-Level executive offering over 25 years of success in growing companies that provide customer service, sales and retention operations to major brands. He has significant expertise in delighting customers by leading high performing teams, evolving the customer experience to exceed expectations and implementing scalable contact center solutions through omni-channel platforms that meet customer needs utilizing at home virtual environments and traditional brick and mortar solutions (on-shore, nearshore and offshore) while maintaining a reference status of 100% from key client executives.Mentioned in this Episode:Officium Labs: The Future of ServiceArise Virtual Solutions: be there. be aware. be essential.Follow Officium Labs at Twitter, Facebook, Instagram, Linkedin, and YouTube

Jonathan Shroyer the CEO and Co Founder of Officium Labs shares how to turn customer service from a cost center to a profit center. Get more info at https://www.OfficiumLabs.io/

Meet our guests:Jonathan Shroyer  has been a customer service professional and leader for over 23+ years, leading large teams at established companies such as Microsoft, Monster, Symantec, and Autodesk, as well as startups like Postmates, Kabam, and Forte Labs. A thought leader in the industry, Jonathan can often be found speaking at CX conferences, participating in podcasts, and writing about his passion—the future of customer service and the CS marketplace.John Pompei  is a  results-oriented leader, with extensive experience driving operational excellence in support of customers and partners. He is experienced in navigating large organizations, developing collaborative relationships and recognized for leading multicultural cross-functional teams, aligning them to a single vision and driving change that enables customer and company benefits. Mentioned in this Episode:Officium Labs: The Future of ServiceFollow Officium Labs at Twitter, Facebook, Instagram, Linkedin, and YouTube

Jonathan Shroyer, CEO and Founder, Officium Labs, Unlocks The Startup Code on DotCom Magazine About Jonathan Shroyer and Officium Labs: Officium Labs is a decentralized network of thought leaders and innovators who help companies create best-in-class service experiences for their customers. Our diverse team features members from every geography, with backgrounds spanning industries such as gaming, tele-health, and on-demand delivery services. Jonathan Shroyer, CEO and Founder, Officium Labs, Unlocks The Startup Code on The DotCom Magazine Entrepreneur Spotlight Series. After 2 years in business, and successfully navigating the startup process, Jonathan shares the keys to the startup code with other entrepreneurs. Officium Labs has already grown exponentially since its start, and Jonathan Shroyer shares his entrepreneurial story in this compelling and informative interview. Energized by an audacious new idea, founders Jonathan Shroyer and Scott McCabe took several long walks around San Francisco in the spring of 2019. As the steps ticked by, they talked about the enormous opportunity to use CX to help companies maximize their revenue. They discussed the vast network of CX resources and capabilities that are currently untapped and hampered by traditional resourcing models. They recognized that it was time for a new, innovative customer experience model to help companies protect or generate value. It was time for a break with the past. It was time for Officium Labs. Officium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers, transforming customer service from a cost center to a growth opportunity. Officium's Connect platform connects on-demand CX workers with companies in need of CX staff. Its Transform experts provide consulting and coaching to service leaders of all types. Officium is Latin for service. Officium Labs believes in service—as an experience, as a business, as a social responsibility. They believe great customer experiences drive loyalty and want their customers to be known for creating incredible customer moments. Officium Labs was founded in 2019 on the concept of a decentralized network of people and currencies. Its remote workforce model has the potential to improve work/life balance and shift wealth from large cities to new communities around the world. Through the Officium Foundation, the company is building future CX leaders by providing scholarships and mentorship programs to disadvantaged youth in the US. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

officiumlabs.io

Jonathan Shroyer, CEO and Founder, Officium Labs ,A DotCom Magazine Exclusive Jonathan Shroyer, CEO and Founder, Officium Labs A DotCom Magazine Exclusive Interview About Officium Labs: We are building the future of service. Officium Labs is a decentralized network of thought leaders and innovators who help companies create best-in-class service experiences for their customers. Our diverse team features members from every geography, with backgrounds spanning industries such as gaming, tele-health, and on-demand delivery services. Our Story Energized by an audacious new idea, founders Jonathan Shroyer and Scott McCabe took several long walks around San Francisco in the spring of 2019. As the steps ticked by, they talked about the enormous opportunity to use CX to help companies maximize their revenue. They discussed the vast network of CX resources and capabilities that are currently untapped and hampered by traditional resourcing models. They recognized that it was time for a new, innovative customer experience model to help companies protect or generate value. It was time for a break with the past. It was time for Officium Labs. Who is this SpreadsheetScheduler.com company I keep hearing about? SpreadsheetScheduler.com SS Schedules in Excel WFM If your call center experience has been anything like ours, I am betting that time and time again you have probably been stuck having to decide between blowing your budget on a fancy, yet surprisingly expensive WFM system, or limping along by manually trying to optimize schedules on a bunch of spreadsheets created for you by some guy named Todd in Accounting. These home grown spreadsheets typically lack any sort of automation and thus take a lot of manual work and are hard to truly maximize staffing efficiencies. And yet even large call centers like eBay and the United States Postal Services that have gigantic budgets and spend millions of dollars a month on their call center staffing, still have benefited from spreadsheets to help them forecast. With forecasting being a mix between an art and a science, many companies need these advanced forecasting spreadsheets to take their forecasting to the next level. WFM systems can apply the scientific side of the numbers, but need human insight into the data and knowledge of the business and trends. With so many call centers still needing to rely on spreadsheets, we at SpreadsheetScheduler.com created a low cost model that would allow us to provide forecasting and scheduling programs based in Excel Spreadsheets at very low costs to allow small call centers to gain big call center efficiencies, as well as create forecasting models for call centers of all sizes to be able to apply both the art and the science to their forecasts. We even provide some of our WFM products for free. We do this to help get the word out about how awesome our products are, and get a free sample of what we are all about. So feel free to download and enjoy any of these products to help satisfy your WFM needs. You can also check out some of our WFM articles we have written. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app