Podcast appearances and mentions of Mark Anderson

Think you're pricing your janitorial contracts right? Think again. In this hard-hitting episode of Polishing Profits, co-hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow break down the most common — and costly — blind spots that cleaning and facility service companies face.From missed labor hours to over-reliance on bidding software to mob pricing disasters, this episode is a must-listen if you're serious about protecting your margins and staying in business.

Mark Anderson from Anderson's Seed and Garden talks about the 3rd Annual Center Street Giant Pumpkin Festival. 

Priscilla and Molly are back on their bikes... and now it's their time to babysit! Not that Oscar needs babysitters, per se. He's far too smart for that.CONTENT WARNINGS! Swearing, rude humour, school bullying, a real dork reading the encyclopaediaYOUR PLAYERS! Your GM is Sara Keep. Becs Watson plays Oscar Wren, Helen Gaffney plays Priscilla Remington-Smythe and Jen Blundell plays Molly Wrigley.THE GAME! Kids on Bikes is a game by Doug Levandowski and Jonathan Gilmour. You can buy it from Hunters Entertainment.CONTACT US! Roll Plus Heart are on Facebook @RollPlusHeart, Mastodon @rollplusheart@dice.camp and Bluesky @rollplusheart.bsky.social. You can also email us at rollplusheart@gmail.com. More information about us, the show and the games we have played can be found at rollplusheart.co.uk.PATREON! We have a Patreon, featuring bonus audio content and regular merch subscriptions. Sign up from just £1 a month.KO-FI! If you'd rather just donate directly to the show, you can do so on a one-off or regular basis via Ko-Fi. Our merch is now also sold via Ko-Fi!SOCIAL MEDIA! Sara: @PenguinPanic. Becs: @Starling_Dust.OTHER CONTENT! Jen and Sara also play on the actual play podcast Quest Fantastic, and Jen hosts the film review podcast Jen and the Film Critic. Becs sells beautiful art via Ko-Fi and streams art, games and co-workings on Twitch.OUR MUSIC! Our theme music was composed by David Shaw (Instagram and Twitch @DSComposing and Facebook @composerdavidshaw). Music mixing and mastering was by Mark Anderson.All other music and sound effects from Epidemic Sound and Zapsplat.Show editing by Jen Blundell and Helen Gaffney.

After months of negotiation, the US and China have reached a tentative agreement to secure TikTok’s future in the US. On today’s Big Take Asia Podcast, host K. Oanh Ha sits down with Bloomberg’s Josh Wingrove and Mark Anderson to unpack TikTok’s “America-First” era. They discuss what you need to know about potential changes to the platform, how a majority American-controlled board could impact the app’s future and what the deal tells us about China-US negotiations moving forward. Read more: TikTok’s Algorithm to Be Secured by Oracle Under Trump Deal What We Do and Don’t Know About US TikTok Deal With China Further listening: Americans Flocked to RedNote as the TikTok Ban Loomed. Will the Party Last?See omnystudio.com/listener for privacy information.

After months of negotiation, the US and China have reached a tentative agreement to secure TikTok’s future in the US. On today’s Big Take Asia Podcast, host K. Oanh Ha sits down with Bloomberg’s Josh Wingrove and Mark Anderson to unpack TikTok’s “America-First” era. They discuss what you need to know about potential changes to the platform, how a majority American-controlled board could impact the app’s future and what the deal tells us about China-US negotiations moving forward. Read more: TikTok’s Algorithm to Be Secured by Oracle Under Trump Deal What We Do and Don’t Know About US TikTok Deal With China Further listening: Americans Flocked to RedNote as the TikTok Ban Loomed. Will the Party Last?See omnystudio.com/listener for privacy information.

Mark Anderson from Anderson's Seed and Garden talks about how to ripen fruits and vegetables. He also answers questions about how to winterize plants and cure smut on corn. 

In this episode of Earley AI Podcasts, host Seth Earley welcomes Mark Anderson, co-founder and CEO of Pattern Computer, for a fascinating exploration of what lies beyond the current AI mainstream. With a career grounded in technology, strategy, and scientific innovation—including receiving the Alexandra J. Nobel Award for his contributions to computing and medicine—Mark brings nearly a decade of experience in developing proprietary pattern recognition technologies that move far beyond traditional machine learning models.Together, Seth and Mark dive deep into the journey of Pattern Computer, unveiling its revolutionary Pattern Discovery Engine—a platform with the unique ability to make discoveries in data that have eluded conventional approaches. Mark explains how his passion for science and the shortcomings of the classic scientific method sparked the creation of new mathematical and architectural foundations in AI, leading to major breakthroughs not only in medicine but also across enterprise applications.Key Takeaways:Origins of Pattern Computer: The story behind the formation of Pattern Computer and its foundational mission to turn pattern discovery from an art into a science.A New Approach to AI: How the Pattern Discovery Engine goes beyond finding incremental improvements, enabling true discovery by flipping the traditional scientific method.Breakthroughs in Medicine: The real-world impact of Pattern Computer's approach, including the discovery of gene patterns and the development of new drugs for triple negative breast cancer.Pattern Discovery vs. Large Language Models: The critical differences between pattern discovery engines and LLMs, and how these technologies can work together to combine human-friendly communication with genuine scientific discovery.Explainable AI and Ethics: Why true explainability, interpretability, and ethical data are at the heart of next-generation AI—and how Pattern Computer is leading the way with interpretable outputs and transparency.Enterprise & Science Applications: Use cases in aerospace, mining, healthcare, and more, where Pattern Computer's approach has led to major discoveries in seconds—successes that eluded brute-force methods for years.Advice for Organizations: How businesses and innovators can access and test the Pattern Discovery Engine for their own complex data challenges.Insightful Quote from Mark Anderson:“Instead of having a hypothesis and then you run, you want to go again, it's the opposite. You're not allowed to have any hypothesis. You can't bring your bias to the game. And instead of that, you have good data. You run the data and you generate the hypothesis. That's the right way to solve problems.”LinksLinkedIn: https://www.linkedin.com/in/markandersonpredicts/Website: https://www.patterncomputer.comThanks to our sponsors: VKTR Earley Information Science AI Powered Enterprise Book

Candidate for Logan City Mayor Mark Anderson

Doug Washburn with Agrono-Tec Seed Company talks with Mark Anderson from Anderson's Seed and Garden talks about the best grass for your lawn.

Ludivine finds her door. Edgar finds love. Enora finds her target.CONTENT WARNINGS! Swearing, rude humour, public transportYOUR PLAYERS! Your GM is Helen Gaffney. Becs Watson plays Ludivine Miray, Sara Keep plays Enora Nicodomo and Jen Blundell plays Edgar Final.THE GAME! Meanwhile, in the Subway is a game by Côme Martin. You can buy it on itch.io.CONTACT US! Roll Plus Heart are on Facebook @RollPlusHeart, Mastodon @rollplusheart@dice.camp and Bluesky @rollplusheart.bsky.social. You can also email us at rollplusheart@gmail.com. More information about us, the show and the games we have played can be found at rollplusheart.co.uk.PATREON! We have a Patreon, featuring bonus audio content and regular merch subscriptions. Sign up from just £1 a month.KO-FI! If you'd rather just donate directly to the show, you can do so on a one-off or regular basis via Ko-Fi. Our merch is now also sold via Ko-Fi!SOCIAL MEDIA! Sara: @PenguinPanic. Becs: @Starling_Dust.OTHER CONTENT! Jen and Sara also play on the actual play podcast Quest Fantastic, and Jen hosts the film review podcast Jen and the Film Critic. Becs sells beautiful art via Ko-Fi and streams art, games and co-workings on Twitch.OUR MUSIC! Our theme music was composed by David Shaw (Instagram and Twitch @DSComposing and Facebook @composerdavidshaw). Music mixing and mastering was by Mark Anderson.All other music and sound effects from Epidemic Sound and Zapsplat.Show editing by Jen Blundell and Helen Gaffney.

Mark Anderson from Anderson's Seed and Garden answers questions about how to eliminate white flies and thrips from grapes. Also, how to get rid of weeds in you lawn. 

Alternate Current Radio Presents - Boiler Room - Learn to protect yourself from predatory mass mediaOn this episode, Hesher is joined by  Mystical Pharaoh, Bazed Lit Analyzer,  Ruckus, Mark Anderson & Randy J to discuss the current state of the country, the media, the culture. All that and more… on this episode of Boiler RoomReference Links:Ice Breaker: ‘Maskers' The Stuff of Nightmaresremaining links updating shortlySupport:Support BOILER ROOM & ACRPatreon (Join and become a member)Shop BOILER ROOM Merch Store

If you're a commercial cleaning or janitorial business owner struggling with cash flow - or just tired of waiting 60+ days to get paid - this episode is your wake-up call.Your hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow break down real strategies to improve your cash position, avoid the most dangerous traps, and put cash back into your control. From smart invoicing and early billing to reducing unnecessary expenses and understanding the dangers of factoring, this is the financial reality check your company needs.

Mark Anderson from Anderson's Seed and Garden talks about the best time to pick peaches and other fruits. He also answers questions about adjusting watering and mowing for lawns. 

The subway is a strange and surreal place. Have you got any bones?CONTENT WARNINGS! Swearing, rude humour, public transportYOUR PLAYERS! Your GM is Helen Gaffney. Becs Watson plays Ludivine Miray, Sara Keep plays Enora Nicodomo and Jen Blundell plays Edgar Final.THE GAME! Meanwhile, in the Subway is a game by Côme Martin. You can buy it on itch.io.CONTACT US! Roll Plus Heart are on Facebook @RollPlusHeart, Mastodon @rollplusheart@dice.camp and Bluesky @rollplusheart.bsky.social. You can also email us at rollplusheart@gmail.com. More information about us, the show and the games we have played can be found at rollplusheart.co.uk.PATREON! We have a Patreon, featuring bonus audio content and regular merch subscriptions. Sign up from just £1 a month.KO-FI! If you'd rather just donate directly to the show, you can do so on a one-off or regular basis via Ko-Fi. Our merch is now also sold via Ko-Fi!SOCIAL MEDIA! Sara: @PenguinPanic. Becs: @Starling_Dust.OTHER CONTENT! Jen and Sara also play on the actual play podcast Quest Fantastic, and Jen hosts the film review podcast Jen and the Film Critic. Becs sells beautiful art via Ko-Fi and streams art, games and co-workings on Twitch.OUR MUSIC! Our theme music was composed by David Shaw (Instagram and Twitch @DSComposing and Facebook @composerdavidshaw). Music mixing and mastering was by Mark Anderson.All other music and sound effects from Epidemic Sound and Zapsplat.Show editing by Jen Blundell and Helen Gaffney.

If you've ever asked, “Where did all my profit go?” — this episode is for you.Mark Anderson, Sharon Cowan CBSE, and Ed Selkow break down the cash flow traps that cripple growing cleaning companies. From AR buckets and vendor terms to the 1.5 rule for new accounts, you'll learn how to manage your money before it manages you.

Mark Anderson from Anderson's Seed and Garden talks about getting weeds out of your garden and how to get fruit trees and plants to produce more.

Mark Anderson from Anderson's Seed and Garden talk about how to feed and water plants during the hot summer months.

Launching a new contract or starting your cleaning business? This episode is a MUST.Your hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow break down real-world startup systems that can either make you profitable fast—or bury you in losses. Whether you're bidding your first building or onboarding a 50,000 sq ft facility, the principles in this episode are universal.From staffing and supply planning to the critical “first night checklist,” you'll hear the brutal lessons and genius strategies only 100+ years of industry experience can provide.

Observant, Curious and Excitable have one of three ingredients for a potion to make the Moon burp up the Sun. What a fun sentence to write.CONTENT WARNINGS! Swearing, rude humour, sibling bullyingYOUR PLAYERS! Your GM is Becs Watson. Sara Keep plays Excitable, Helen Gaffney plays Observant and Jen Blundell plays Curious.THE GAME! Baba Yaga's Hut's Babies is a game by E Farris Games. You can buy it on itch.io.CONTACT US! Roll Plus Heart are on Facebook @RollPlusHeart, Mastodon @rollplusheart@dice.camp and Bluesky @rollplusheart.bsky.social. You can also email us at rollplusheart@gmail.com. More information about us, the show and the games we have played can be found at rollplusheart.co.uk.PATREON! We have a Patreon, featuring bonus audio content and regular merch subscriptions. Sign up from just £1 a month.KO-FI! If you'd rather just donate directly to the show, you can do so on a one-off or regular basis via Ko-Fi. Our merch is now also sold via Ko-Fi!SOCIAL MEDIA! Sara: @PenguinPanic. Becs: @Starling_Dust.OTHER CONTENT! Jen and Sara also play on the actual play podcast Quest Fantastic, and Jen hosts the film review podcast Jen and the Film Critic. Becs sells beautiful art via Ko-Fi and streams art, games and co-workings on Twitch.OUR MUSIC! Our theme music was composed by David Shaw (Instagram and Twitch @DSComposing and Facebook @composerdavidshaw). Music mixing and mastering was by Mark Anderson.All other music and sound effects from Epidemic Sound and Zapsplat.Show editing by Jen Blundell and Helen Gaffney.

Mark Anderson from Anderson's Seed and Garden takes calls about how to get vegetables and fruit to ripen this time of year. He also talks about pruning raspberry plants and trees.

What a story about the American incursion into Canada, 1774-1776!  Mark R. Anderson learned about this episode in a military history class--and then, as an officer in the United States Air Force during the Iraq and Afghanistan campaigns earlier in this century, he recalled what he had learned, and wanted to find a good book on the Canadian campaign. Finding none, he wrote The Battle for the Fourteenth Colony: America's War of Liberation in Canada, 1774–1776, explores this fascinating chapter of the Revolution, with its lessons learned and forgotten. Tell us what you think! Send us a text message!

If you've ever lost a contract, underbid a job, or made a costly mistake in your cleaning business — this episode is for you.In Episode #12 of Polishing Profits, industry veterans Mark Anderson, Sharon Cowan CBSE, and Ed Selkow reveal their most painful failures and exactly how they turned those lessons into long-term success. From ruined French doors to $1.5M in debt — nothing is off-limits.

Alternate Current Radio presents: Boiler Room - Learn to protect yourself from predatory mass mediaOn this episode, Hesher is joined by Mystical Pharaoh. Ruckus. Bazed Lit Analyzer and Mark Anderson to discuss yet another clownish week of mass media narratives, as what remains of the ‘woke-left' melts down over the new American Eagle clothing company advertising campaign with Sydney Sweeney being so brazenly blonde haired and blue eyes, as Donald Trump threatens Russia with ‘nuclear submarine repositionings' after some mean social media posts by former Russian President Medvedev, Oprah Winfrey responds to backlash after she allegedly denied evacuating citizens of Maui access to her private road which could have alleviated a tense and long evacuation, Microsoft announces their take on what jobs are safe from A.I. intrustion in the short term vs the jobs that may be on the ‘chopping-block' due to the technology's rapid growth and potential, a new ‘daily shooter' event in Manhattan, the failings of the Sig Sauer P320 and much more!Reference Links:American Eagle breaks silence on Sydney Sweeney jeans ad controversy – USA TodaySatire: Boycott Jeans!! – IGTiffany Fong: My Jeans Are Yellow – XAmerican Eagle refuses to apologize – XSydney Sweeney has great splits – XTrump Says He Ordered Subs Repositioned in Rare Nuclear Threat to Russia – NYTDonald Trump: ‘We are fully prepared for nuclear war” – XMicrosoft study reveals the 40 jobs AI is most likely to impact — and 40 that are safe (for now) – Tom's GuideTrump administration launches new private health tracking system with Big Tech's help – APOprah Winfrey Responds to Claims Private Road Closed During Hawaii Tsunami – NewsweekTexas AI data centers drain water supply as residents face drought restrictions and shower limits – Natural NewsMidtown Manhattan office shooter fired 47 rounds in deadly rampage – ABC1ShotTV replicated the P320 discharge – XSupport:Support BOILER ROOM & ACRPatreon (Join and become a member)Shop BOILER ROOM Merch Store

Mark Anderson from Anderson's Seed and Garden talks about the differences between Big Foot, Kangaroots, and other root stimulators for trees and plants. He also answered questions about how to eliminate spider mites and other insects from plants. 

Once upon a time, Baba Yaga's hut had some babies. They were half hut and half chicken, and wholly determined to fix this dang problem with the Moon.CONTENT WARNINGS! Swearing, rude humour, sibling bullyingYOUR PLAYERS! Your GM is Becs Watson. Sara Keep plays Excitable, Helen Gaffney plays Observant and Jen Blundell plays Curious.THE GAME! Baba Yaga's Hut's Babies is a game by E Farris Games. You can buy it on itch.io.CONTACT US! Roll Plus Heart are on Facebook @RollPlusHeart, Mastodon @rollplusheart@dice.camp and Bluesky @rollplusheart.bsky.social. You can also email us at rollplusheart@gmail.com. More information about us, the show and the games we have played can be found at rollplusheart.co.uk.PATREON! We have a Patreon, featuring bonus audio content and regular merch subscriptions. Sign up from just £1 a month.KO-FI! If you'd rather just donate directly to the show, you can do so on a one-off or regular basis via Ko-Fi. Our merch is now also sold via Ko-Fi!SOCIAL MEDIA! Sara: @PenguinPanic. Becs: @Starling_Dust.OTHER CONTENT! Jen and Sara also play on the actual play podcast Quest Fantastic, and Jen hosts the film review podcast Jen and the Film Critic. Becs sells beautiful art via Ko-Fi and streams art, games and co-workings on Twitch.OUR MUSIC! Our theme music was composed by David Shaw (Instagram and Twitch @DSComposing and Facebook @composerdavidshaw). Music mixing and mastering was by Mark Anderson.All other music and sound effects from Epidemic Sound and Zapsplat.Show editing by Jen Blundell and Helen Gaffney.

Mark Anderson from Anderson's Seed and Garden talks about the best ways to make sure your watering your lawn enough. He also discusses the best grasses that are drought tolerant. 

Lets talk about “Guerrilla Management”: How to Think Differently and Win in BusinessIn this eye-opening episode, your hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow, dive into the mindset behind Guerrilla Management — the art of solving business problems by stepping outside traditional systems and building smarter, more flexible teams.From empowering front-line supervisors to pivoting your org structure, you'll hear real stories of unconventional decision-making that led to higher profits, lower turnover, and better service.

Jenna and Willie weigh in on some male listeners' tricky situations in an edition of ‘Guy Code.' Also, Leanne Morgan joins to discuss her new series, ‘Leanne,' and share her take on some popular and divisive topics. Plus, “The Grill Dads,” Mark Anderson and Ryan Fey, share a delicious recipe for smash burger tacos.

Restaurant Cleaning: Hidden Profits or Guaranteed Headaches?Your hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow tackle one of the most controversial topics in commercial cleaning: Should you take on restaurant cleaning contracts?In this episode of Polishing Profits, the team shares real stories and hard lessons from decades cleaning everything from greasy spoons to 5-star hotel kitchens.You'll discover: ✅ Why restaurants are the easiest accounts to land—and the hardest to keep profitable ✅ The dirty secrets behind restaurant cleaning margins ✅ How to avoid the common traps that drain time, cash, and sanity ✅ When restaurants make sense for a new cleaning business ✅ What to consider before you sign your first restaurant contractWhether you're a startup janitorial company or a seasoned operator, this episode will help you decide if chasing restaurant dollars is worth the grind.

Romy, Connie, Jess and Bea get savagely drunk and achieve some cathartic goals. It's awful.CONTENT WARNINGS! Swearing, rude humour, vomiting sounds, excessive drunkenness, alcoholism, lecherous men, sexual harassment, drink and drugs peer pressure... essentially the average British clubbing experience. yay.YOUR PLAYERS! Your GM is Jen Blundell. Becs Watson plays Connie, Helen Gaffney plays Jess and Sara Keep plays Romy.THE GAME! Your New Best Friends is a game by Isabella Vergun. You can buy it at DriveThruRPGs.CONTACT US! Roll Plus Heart are on Facebook @RollPlusHeart, Mastodon @rollplusheart@dice.camp and Bluesky @rollplusheart.bsky.social. You can also email us at rollplusheart@gmail.com. More information about us, the show and the games we have played can be found at rollplusheart.co.uk.PATREON! We have a Patreon, featuring bonus audio content and regular merch subscriptions. Sign up from just £1 a month.KO-FI! If you'd rather just donate directly to the show, you can do so on a one-off or regular basis via Ko-Fi. Our merch is now also sold via Ko-Fi!SOCIAL MEDIA! Sara: @PenguinPanic. Becs: @Starling_Dust.OTHER CONTENT! Jen and Sara also play on the actual play podcast Quest Fantastic, and Jen hosts the film review podcast Jen and the Film Critic. Becs sells beautiful art via Ko-Fi and streams art, games and co-workings on Twitch.OUR MUSIC! Our theme music was composed by David Shaw (Instagram and Twitch @DSComposing and Facebook @composerdavidshaw). Music mixing and mastering was by Mark Anderson.All other music and sound effects from Epidemic Sound and Zapsplat.Show editing by Jen Blundell and Helen Gaffney.

Mark Anderson interviews Innes Smith—a Scottish actor, writer, voice artist, and long-time researcher of the paranormal. His career spans BBC radio comedy, animation, theatre, and voice work for games and science centres, Innes brings a unique blend of creativity, curiosity, and wit to the world of the weird. But it's his deep-rooted passion for the unexplained that truly sets him apart. As President of the Scottish Society for Psychical Research and former co-host of the podcast Weirder Hings.

Alternate Current Radio Presents - Boiler Room - Learn to protect yourself from predatory mass mediaOn this episode, Hesher and Spore are joined by Ruckus, Bazed Lit Analyzer and Mark Anderson. on the menu for this episode, weather modification, the scuttlebutt with “rainmaker,” the most notorious pedophile in US history is now referred to as “that guy, again” by President Trump (apparently the story is case closed?) and if you thought ‘Type 1 Daibidis Barbie” was too far wait until you hear about the most dangerous toy in history (The Atomic Energy Lab Kit with Uranium!Reference Links:Ice Breaker: Barbie's first doll with Type 1 diabetes comes complete with continuous glucose monitor, insulin pump – NYPWeedkiller ingredient widely used in US can damage organs and gut bacteria, research shows – GuardianWorld's Most Dangerous Toy? Radioactive Atomic Energy Lab Kit with Uranium (1950) – BotASAugustus Doricko talks Cloud Seeding, Christianity, The Gundo Boys and the future of Rainmaker – TBPNRainmaker CEO Speaks Out About Cloud Seeding in Texas Before Floods – NewsweekGoblins (Alex Jones REMIX) – PlaceboingBalenciaga – Intestina v2 – IGSupport:Support BOILER ROOM & ACRPatreon (Join and become a member)Shop BOILER ROOM Merch Store

Your hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow dive into operational efficiency and process improvement in this episode of Polishing Profits.If you think standard operating procedures (SOPs) are only for big companies, think again. Whether you're a solo operator or managing 100 people, clear, documented workflows are the backbone of quality, consistency, and growth.From onboarding and training to inspections and customer follow-ups, SOPs are what keep your company out of the horror stories - and off the client chopping block.

Venus Williams opens up in an exclusive interview about the health challenges she faced privately for many years — and the important message she wants all women to hear. Also, with new Coast Guard data showing an increase in boating accidents, NBC's Sam Brock shares what you need to know to stay safe on the water this summer. Plus, America's favorite grill dads, Mark Anderson and Ryan Fey, share a couple of delicious Fourth of July recipes that will level up your barbecue.

Your hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow tackle one of the hardest parts of scaling a cleaning company: finding and developing the right manager who truly has your back.Whether you're doing $700K or crossing $3 million in revenue, you'll eventually hit the wall where your existing team just can't take you to the next level. This episode breaks down when to bring in outside leadership, what it really costs, and how to avoid the expensive mistakes so many owners make.

Your hosts Mark Anderson, Sharon Cowan CBSE, and Ed Selkow dive into the final area of the business planning wheel: Finance. This episode closes out the planning series with clear, actionable insights into how to run your janitorial business by the numbers—without getting overwhelmed.From understanding cash flow and labor costs to learning how to job cost and forecast smarter, this episode will help you get a grip on your numbers—without needing an accounting degree.If you're ready to build a more profitable, cash-flow-conscious cleaning company, this is the episode to bookmark.

Your hosts Mark Anderson, Sharon Cowan, CBSE, and Ed Selkow dive into the third pillar of your Business Planning Strategy—Service Delivery—in this high-impact episode of our 4-part series, “Simplify Planning & Boost Results.”If you've ever lost a client over a small mistake, this one's for you.We're breaking down customer satisfaction, employee retention, training systems, quality control, and the one-liner that sums up the entire service game:“One Oh Sh*t erases three Attaboys.”

Beyond being a top athlete, Wolfgang Güllich was also a training nerd and developed the campus board. Because of this, I knew I needed to talk to Mark Anderson. Mark is one of the twin Anderson Brothers - both great climbers and pioneers in the training space. They wrote The Rock Climbers Training Manual, developed the Rock Prodigy Hangboard and Training Method, and Mark made a pilgrimage to The Campus Center in Nuremberg to see the original campus board. He climbed some routes in the Frankenjura while there too, of course. In this episode we get into the campus board, Wolfgang's impact, over-romanticizing the routes of your heroes, and more. The original campus board measurements and specs. Check out our website for related episodes, resources and more! Join the Secret Stoners Club for FREE and get bonus episodes. ---------------------------------- Season Two is generously supported by Rab.  This episode is supported by Tension Climbing and The Tension Board 2. Written in Stone is co-created with Power Company Climbing.