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Best podcasts about tech episode

Latest podcast episodes about tech episode

Next in Tech
Ethical AI

Next in Tech

Play Episode Listen Later Dec 17, 2024 35:15 Transcription Available


In the rush to deliver data to AI projects, it's all to easy for teams to pull data that's most easily accessible, without given consideration to its nature and scope. Emily Jasper and Abby Simmons return to discuss ethical concerns about the data that feeds AI projects with host Eric Hanselman. AI implementations place a much greater burden on data quality than traditional IT projects. When data becomes the product, development practices, such as minimum viable product (MVP) releases, require that data be held to a much higher quality standard to address ethical concerns about its suitability. If a dataset contains bias or lacks representation for the community it serves, it will not only fall short in function, but can reinforce the bias and errors in the data. In effect, it becomes its own data poisoning attack, one of the key security concerns in AI applications. Ethical approaches to AI applications have to focus on ensuring that outputs reflect the diverse nature of society and move beyond a narrow, middle of the road, average. They have to integrate perspectives and feedback from the full spectrum of the society they claim to represent. It involves additional work to achieve this and it can pay off in the expanded market it gives access to. At the same time, organizations need to put their capabilities to work to serve those parts of their community that don't have access to AI's benefits. This can help to keep marginalized segments of society from being left behind, in what is becoming the next chasm in the digital divide. More S&P Global Content: Next in Tech | Episode 119: Defeating Digital Deficiencies 2025 Trends in Data, AI & Analytics Take 5: Data quality and AI — a bidirectional relationship Compliance automation, Part 1: Governance, risk and compliance, or something new? Credits: Host/Author: Eric Hanselman Guests: Emily Jasper, Abby Simmons Producer/Editor: Donovan Menard and Odesha Chan Published With Assistance From: Sophie Carr, Feranmi Adeoshun, Kyra Smith Other Resources: Trans Tech Tent Kevin Guyan - Queer Data

Next in Tech
Datacenter Markets

Next in Tech

Play Episode Listen Later Nov 26, 2024 28:22 Transcription Available


The excitement swirling around AI often obscures the infrastructure that makes it possible. Since long before AI was at the forefront of technology discussions, datacenters have been powering technology and Jonathan Schroth returns to discuss datacenter markets and the complex forces that impact them with host Eric Hanselman. Datacenter demand is driven by the need for capacity in power, as well as interconnection. Recent subsea cable landings in the Pacific Northwest that link Pacific and Asian markets are driving demand in Oregon and Vancouver. That's in spite of higher costs in the latter. Interconnection is also a factor in Toronto. Constraints on power capacity are impacting these markets, as well as shaping the situation across Canada. What was once plentiful hydroelectric power around the Columbia River Gorge, is seen as beginning to plateau while demand continues to increase. The situation is the same in Eastern Canada, as winter power demands are exceeding what can be delivered by hydro. In the distant future, nuclear power could play a role, if small modular reactor designs can be deployed, but some locations, such as Oregon, have nuclear bans in place. Once again, key factors beyond the underlying technologies are the key factors in growth. More S&P Global Content: Bitcoin miners eye grid flexibility role as regulators scrutinize access Next in Tech Episode 105: Energy and innovation at CERAWeek Seattle, the so-called 'cloud city,' is anything but with subdued datacenter growth Big Tech's construction blitz in the Pacific Northwest's Columbia Plateau Credits: Host/Author: Eric Hanselman Guests: Jonathan Schroth Producer/Editor: Donovan Menard and Odesha Chan Published With Assistance From: Sophie Carr, Feranmi Adeoshun, Kyra Smith  

Next in Tech
Datacenter and Energy Innovation Summit

Next in Tech

Play Episode Listen Later Oct 1, 2024 24:28 Transcription Available


The energy impacts of technology have been a concern for some time, but the rapid growth of AI has added additional pressure and speculation about the short and long term needs of the datacenter industry. The Datacenter and Energy Innovation Summit will be tackling a host of these topics, from energy to investments on October 30th, in Washington, D.C.. Analysts Kelly Morgan, Steve Piper and Dan Thompson join host Eric Hanselman to explore the topics that are at the heart of the event, as well as the challenges faced by energy providers, datacenter operators and the technology sector. Technology-driven increases in energy demands have upset the long-term balance of energy grid operators. Short-term increases in a business that plans over decades has datacenter builders and investors going to new lengths to secure the power they require. Nuclear power is back in favor, but the plans for Small Modular Reactors (SMR) from a year ago have been usurped by moves to repurpose existing facilities, with Apple and Microsoft both inking recent deals. At the same time, the large investments required to secure AI infrastructure are leading to some creative financing. Listen to get the details and attend the Summit for even more. More S&P Global Content: Datacenter and Energy Innovation Summit 2024 Next in Tech | Ep. 177: Datacenters and AI Next in Tech | Episode 169: AI's Impact on Datacenter Power Datacenters and energy 101 — Powering through renewable intermittency Powering the AI revolution — opportunities and tensions in datacenter and energy markets 2024 US Datacenters and Energy Report Credits: Host/Author: Eric Hanselman Guests: Kelly Morgan, Steve Piper, Dan Thompson Producer/Editor: Donovan Menard Published With Assistance From: Sophie Carr, Feranmi Adeoshun, Kyra Smith

Immigration Law for Tech Startups
141 : H-1B Season with Lynda Hagerty

Immigration Law for Tech Startups

Play Episode Listen Later Feb 14, 2023 32:53


In this week's Immigration Law for Tech Startups podcast, I'm joined by Lynda Hagerty, our Chief Legal Officer for Excellence at Alcorn Immigration. We talk all about the H-1B lottery and we'll be covering everything you need to know to tackle the H-1B lottery in 2023. If you have not started already, your preparation begins now!  Whether you're hearing about it for the first time, you're new to HR and it's your first time for your company or you're just trying to figure out what's next, the H-1B is an opportunity for a company to sponsor a foreign national employee for a professional position and get work authorization. The trick with the H-1B is the first time you secure it, you have to go through this whole lottery process, which only has a very small window. If you think this is your next step, listen in to know more about what it entails to apply for one.  Please share this episode with companies, HR and recruiting professionals, startup founders, international talent, or anyone who can benefit from it. Sign up for the Alcorn monthly newsletter to receive the latest immigration news and issues. Reach out to us if we can help you determine the best immigration options for yourself, your company, your employees or prospective employees, or your family whether in the U.S. or abroad. In this episode, you'll hear about: Overview: timeline, sponsorship, job qualification, wage rates  Types of specialty occupations and examples of jobs that have pushback on Education requirements and exceptions Who is the H-1B best for? The best next step to pursuing a green card and how the process works Benefits of the H-1B Eligibility of companies in order to participate How the electronic registration system works Your odds in the lottery process and processing trends Don't miss my upcoming conversations with top Silicon Valley venture capitalists, startup founders, professors, futurists, and thought leaders on Immigration Law for Tech Startups. Subscribe to this podcast here or on Spotify, Apple Podcasts, Google Podcasts, or whatever your favorite platform is. As always, we welcome your rating and review of this podcast. We appreciate your feedback! Resources: Alcorn Immigration Law: Subscribe to the monthly Alcorn newsletter Immigration Law for Tech Startups podcast: Episode 11: Your Startup's First H-1B Episode 30: H-1B Nitty Gritty #1: Transfer, Extensions, Amendments in Tech Episode 31: H-1B Nitty Gritty #2: H-1B Transfer for Startup Founders Immigration Options for Talent, Investors, and Founders Immigration Law for Tech Startups eBook Extraordinary Ability Bootcamp course for best practices for securing the O-1A visa, EB-1A green card, or the EB-2 NIW (National Interest Waiver) green card—the top options for startup founders. Use promotion code ILTS for 20% off the enrollment fee.  

Immigration Law for Tech Startups
122: U.S. Immigration Policy with Stuart Anderson

Immigration Law for Tech Startups

Play Episode Listen Later May 31, 2022 31:59


In this week's Immigration Law for Tech Startups podcast, I am joined by Stuart Anderson, the Executive Director of the National Foundation for American Policy (NFAP), a nonprofit research organization that focuses on trade, immigration, and related issues. He specifically talks about some changes in the U.S. immigration policy as well as the most important changes needed to fix some of the most important problems today.   Stuart helped create AC21, which has impacted the lives of millions of immigrants, especially from China and India, to have more stability and security for their families so they can continue to add value to the United States and have more peace of mind. Aside from being a senior contributor to Forbes magazine, where he covers immigration news, Stuart also wrote the book Immigration (Greenwood Guides to Business and Economics).    Please share this episode with companies, HR and recruiting professionals, startup founders, international talent, or anyone who can benefit from it. Sign up for the Alcorn monthly newsletter to receive the latest immigration news and issues. Reach out to us if we can help you determine the best immigration options for yourself, your company, your employees or prospective employees, or your family whether in the U.S. or abroad. In this episode, you'll hear about: About NFAP and what they do How the political alignment on immigration has shifted over the last three decades Additional legal changes in AC21 The university and nonprofit cap exemption for H-1B Green card wait times for EB-2 and EB-3 visas in the China and India categories post-pandemic Why many Indian students are now choosing Canada over the United States The economic implications of a better immigration policy   Don't miss my upcoming conversations with top Silicon Valley venture capitalists, startup founders, professors, futurists, and thought leaders on Immigration Law for Tech Startups. Subscribe to this podcast here or on Spotify, Apple Podcasts, Google Podcasts, or whatever your favorite platform is. As always, we welcome your rating and review of this podcast. We appreciate your feedback!   Resources: National Foundation for American Policy https://nfap.com/  Twitter: @NFAPresearch   Immigration (Greenwood Guides to Business and Economics) https://www.amazon.com/Immigration-Greenwood-Guides-Business-Economics/dp/0313380287  Regan's final speech: https://www.youtube.com/watch?v=2R8QxCD6ir8&t=2s   Alcorn Immigration Law: Subscribe to the monthly Alcorn newsletter   Immigration Law for Tech Startups podcast: Episode 030: H-1B Nitty Gritty #1: Transfer, Extensions, Amendments in Tech Episode 031: H-1B Nitty Gritty #2: H-1B Transfer for Startup Founders Episode 83: Understanding AC21 Portability – H-1B Extensions and the 180 Day Rule   Immigration Options for Talent, Investors, and Founders Immigration Law for Tech Startups eBook Extraordinary Ability Bootcamp course for best practices for securing the O-1A visa, EB-1A green card, or the EB-2 NIW (National Interest Waiver) green card—the top options for startup founders. Use promotion code ILTS for 20% off the enrollment fee.

The GeeksFTW!
The GeeksFTW- Episode 437

The GeeksFTW!

Play Episode Listen Later Nov 27, 2021 77:34


We are back with another Gaming and Tech Episode. We discuss games we have been playing along with a few other news topics. If you are looking for more from us then check out our YouTube Page for game reviews, quick looks and more. We want to know what you think of this episode so

gaming tech episode
iHeartRadio's Black and Inspired HBCU Celebration

Kicking off the four-part series, iHeartRadio's Black and Inspired HBCU Celebration present to you the Black and Tech Episode. Media personality Jasmine Sweet sits down with Blavity CEO and Founder of Afro Tech Morgan Debaun, and Brand Manager at AfroTech and host of Black Tech Green Money Podcast, Will Lucas. The two share strategies about intersecting tech and black culture. Learn more about your ad-choices at https://www.iheartpodcastnetwork.comSee omnystudio.com/listener for privacy information.

UTD Scuba Diving Podcast
UTD Podcast #29 - Everything Doubles

UTD Scuba Diving Podcast

Play Episode Listen Later Sep 16, 2021 64:33


In our last episode – "The Most Obscure Questions in Scuba Diving, The Tech Episode," we specifically left out the questions about diving doubles. So now Jeff and Ben devote the whole episode to doubles...the good, the less good, and the really good. Lots of facts, and lots of opinions. If you dive doubles, or are considering it, this is your episode

Immigration Law for Tech Startups
081: The Engineers I'm Recruiting Want H-1B Transfers and Green Cards… What Do I Do?

Immigration Law for Tech Startups

Play Episode Listen Later Jul 27, 2021 32:35


In this week's Immigration Law for Tech Startups podcast, I'll discuss how to hire people on H-1B. There is a severe shortage of engineers in Silicon Valley right now. Our phone has been ringing off the hook and we've been getting so many email inquiries from CEOs, HR folks, recruiters, and other people who are hiring rapidly. And these scaling technology companies are frustrated and confused because they're not able to fill their companies as quickly as they would like to, especially after receiving a funding round.    The landscape has changed very quickly for hiring in the last several months. At the beginning of COVID, our conversations were around what if they had to lay somebody off. Now, those have transitioned into how they could hire 100 engineers in the United States within the next 12 months because they don't know where to find qualified people to fill those roles.    Please share this episode with companies, HR and recruiting professionals, startup founders, international talent, or anyone who can benefit from it. Sign up for the Alcorn monthly newsletter to receive the latest immigration news and issues. Reach out to us if we can help you determine the best immigration options for yourself, your company, your employees or prospective employees, or your family whether in the U.S. or abroad. In this episode, you'll hear about: Why companies want to sponsor talent for green cards Sponsoring their family members Stats from Envoy's 2021 Immigration Trends Report Timeline for green card sponsorship General questions you need to ask when hiring H-1B transfers and lottery   Don't miss my upcoming conversations with top Silicon Valley venture capitalists, startup founders, professors, futurists, and thought leaders on Immigration Law for Tech Startups. Subscribe to this podcast here or on Spotify, Apple Podcasts, Google Podcasts, or whatever your favorite platform is. As always, we welcome your rating and review of this podcast. We appreciate your feedback! Resources: Envoy's 2021 Immigration Trends Report   Alcorn Immigration Law: Subscribe to the monthly Alcorn newsletter   Immigration Law for Tech Startups podcast:   Episode 03: The Different Types of Nonimmigrant Visas Episode 30: H-1B Nitty Gritty #1: Transfer, Extensions, Amendments in Tech Episode 57: 11 Tips for Companies to Support Valued Humans Episode 66: Cap-Exempt H-1Bs with Danielle Goldman Episode 69: How to Have 2 Jobs When You're on an H-1B Immigration Options for Talent, Investors, and Founders Immigration Law for Tech Startups eBook Extraordinary Ability Bootcamp course for best practices for securing the O-1A visa, EB-1A green card, or the EB-2 NIW (National Interest Waiver) green card—the top options for startup founders. Use promotion code ILTS for 20% off the enrollment fee. ***   EPISODE CREDITS:   If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.   He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.   Find out more at https://emeraldcitypro.com  

The GeeksFTW!
The GeeksFTW- Episode 427

The GeeksFTW!

Play Episode Listen Later Jul 10, 2021


We are back for another great Gaming and Tech Episode of the Podcast. We talk about a If you are looking for more from us then check out our YouTube Page for game reviews, quick looks and more. We want to know what you think of this episode so please let us know your thoughts.

gaming tech episode
Organized Holistically - Systems, Process and Personal Branding for Sidehustling Entrepreneurs
Learn What and When to Post to Social Media with Steph Hilfer of Viim

Organized Holistically - Systems, Process and Personal Branding for Sidehustling Entrepreneurs

Play Episode Listen Later Jun 24, 2021 80:31


In this episode, I have the pleasure of speaking with Viim owner, Steph Hilfer, who is a very enthusiastic, positive and energetic person. I don't think I've ever seen her without a huge smile on her face. She started Viim (Visual, Integrated, Intentional marketing) in 2018 and went full-time in her business at the end of 2020. With a background in psychology, Steph is a master at understanding people's relationships with brands. During our lessons learned conversation Steph was us through the process of learning how and when to post on social media. This qualifies as a Tech Episode so you definitely want to watch the video to get the full effect of what she is sharing with us on the screen share. We talked about: How to identify your content pillars How to define your top-level brand strategy How to create your posting calendar Make sure to visit the show notes page so you can view the accompanying video from our Youtube channel. --- Send in a voice message: https://anchor.fm/organizedholistically/message

The GeeksFTW!
The GeeksFTW- Episode 413

The GeeksFTW!

Play Episode Listen Later Feb 13, 2021 103:22


We are back for another Gaming and Tech Episode! If you are looking for more from us then check out our YouTube Page for game reviews, quick looks and more. We want to know what you think of this episode so please let us know your thoughts. You can leave feedback on iTunes, Twitter, Facebook,

gaming tech episode
The GeeksFTW!
The GeeksFTW- Episode 411

The GeeksFTW!

Play Episode Listen Later Jan 24, 2021 77:06


Back for another Gaming and Tech Episode. We talk about a few topics including Valve working on new games, Xbox Live Gold not increasing in price and a few more. If you are looking for more from us then check out our YouTube Page for game reviews, quick looks and more. We want to know

The GeeksFTW!
The GeeksFTW- Episode 409

The GeeksFTW!

Play Episode Listen Later Jan 4, 2021 70:35


We are back for another Gaming and Tech Episode. If you are looking for more from us then check out our YouTube Page for game reviews, quick looks and more. We want to know what you think of this episode so please let us know your thoughts. You can leave feedback on iTunes, Twitter, Facebook,

gaming tech episode
The GeeksFTW!
The GeeksFTW- Episode 407

The GeeksFTW!

Play Episode Listen Later Dec 13, 2020 104:44


We are back for another Gaming and Tech Episode. If you are looking for more from us then check out our YouTube Page for game reviews, quick looks and more. We want to know what you think of this episode so please let us know your thoughts. You can leave feedback on iTunes, Twitter, Facebook,

gaming tech episode
Immigration Law for Tech Startups
044: 7 of the Most Startup-Friendly Visas Explained

Immigration Law for Tech Startups

Play Episode Listen Later Nov 17, 2020 31:02


In this episode of Immigration Law for Tech Startups, I discuss the top seven most startup-friendly visas and green cards and what startup founders can and cannot do on each of them.   Unlike Canada, Australia, the U.K., and New Zealand, the United States does not have a startup visa. Congress attempted to create a startup visa through legislation in 2010, 2011, and 2013, but each effort failed. Shortly before leaving office, the Obama administration created the International Entrepreneur Rule through an executive order. After delaying the rule’s implementation, the Trump administration eliminated it, prompting a lawsuit from the National Venture Capital Association. In 2017, a federal district court ordered U.S. Citizenship and Immigration Services (USCIS) to implement the rule. The Trump administration filed a new proposal to end the rule in 2018, but never finalized the proposal. While not officially ended, the International Entrepreneur Rule has not been implemented.   In a report issued this year on startup visas, the National Foundation for American Policy estimated that if the U.S. had created a startup visa in 2016, it would have led to the creation of as many as 3.2 million jobs in the U.S. by 2026.   Even without a startup visa, startup founders have many ways to live and work in the U.S. The top seven options are: B-1 visa L-1A visa E-2 visa H-1B visa O-1A visa EB-1A green card EB-2 NIW green card   Please share this episode with any startup founders or entrepreneurs who can benefit from it. Reach out to us if we can help you determine your immigration options whether you’re in the U.S. or abroad.   In this episode, you’ll hear about: Which visas and green cards made it to the startup-friendly list and why The benefits and drawbacks of each visa and green card in the list Two unique H-1B hacks The best options for startup founders born in India or China   Don’t miss my conversations with top Silicon Valley venture capitalists, startup founders and experts, professors, futurists, and thought leaders on Immigration Law for Tech Startups. Subscribe to this podcast on Apple Podcasts, Google Podcasts, Spotify, Stitcher, or whatever your favorite platform is. We appreciate your ratings and reviews.   Resources: Enroll in Alcorn’s Extraordinary Ability Bootcamp to learn the best practices for securing the O-1A visa, EB-1A green card, or the EB-2 NIW (National Interest Waiver) green card—the top options for startup founders. Use promo code ILTS for 20% off the enrollment fee.   Get Alcorn’s Immigration Law for Tech Startups eBook   Immigration Law for Tech Startups: Episode 3: The Different Types of Nonimmigrant Visas Episode 11: Your Startup’s First H-1B Episode 14: Visas & Green Cards Based on Past Accomplishments Episode 16: E-2 Visa for Founders and Employees Episode 28: All About Priority Dates Episode 30: H-1B Nitty Gritty #1: Transfers, Extensions, Amendments in Tech Episode 31: H-1B Nitty Gritty #2: H-1B Transfer for Startup Founders Episode 37: What is U.S. Startup Founder Immigration?   Alcorn Immigration Law’s Menu of Services page: B-1 Visa for Visitors for Business E-2 Visa for Treaty Investors H-1B Visa for Specialty Occupations L-1A Visa for Intracompany Transferee Managers and Executives O-1A Visa for Extraordinary Ability EB-1A Extraordinary Ability Green Card EB-2 NIW (Exceptional Ability with National Interest Waiver)   National Foundation for American Policy’s policy brief, “The International Experience of Startup Visas for Immigrant Entrepreneurs”   *** EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment. He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world. Find out more at https://emeraldcitypro.com  

Female Business: Der nushu podcast
Coden für die Zukunft! – Die Hacker School als Hogwarts der digitalen Selbstbestimmung

Female Business: Der nushu podcast

Play Episode Listen Later Sep 14, 2020 43:06


Was hat das Programmieren eines Wahl-O-Mats mit kritischem Denken zu tun? Und warum macht ein Ipad in der Hand noch keine*n Digitalbürger*in? Dr. Julia Freudenberg, seit 2017 im Vorstand des gemeinnützigen Vereins i3 e.V. und Leiterin der angegliederten Hacker School, hat in dieser spannenden Tech-Episode von „Female Business: Der nushu Podcast“ alle Antworten für dich parat. Freu dich auf eine intensive Folge über zukunftsweisende Bildungsangebote im Bereich komplexer Technologien, Fragen der Inklusion auch sozioökonomisch benachteiligter Kinder und den Umgang mit einer Krise, die die ganze Welt noch eine Weile auf Trab halten wird. #growwithwhatyouknow | Du hast Lust auf noch mehr nushu und Female Business? Dann bewirb dich jetzt auf eine Membership:

DON'T LET THEM BURN
Reign of the Tech: Episode 003: Chad Riley, Transhumanism, UFOs, Artificial Intelligence

DON'T LET THEM BURN

Play Episode Listen Later May 28, 2020 65:38


Today on Reign of the Tech: Episode 003, we have Chad Riley of Faull Brother’s Productions. We get into some interesting facts regarding Transhumanism, Unidentified Flying Objects, and their direct connections to various bible topics.

Disclaimers Not Apologies
60. Ethical Power. The Tech Episode.

Disclaimers Not Apologies

Play Episode Listen Later Nov 17, 2019 61:40


Jonathan Stopchick takes us through the unseen Tech World, and the quiet souls who hold up the instant click, delivery, YouTube, post existence. Jonathan takes us to places you wouldn't expect in our version of a "Tech Episode"

AskAlyka
Mega Monthly Recap: Audio Marketing, Artificial Intelligence, How to Scale a Business & More - Ep 5

AskAlyka

Play Episode Listen Later Aug 28, 2017 20:42


In this episode we recap an exciting month of interviews and discussion around business, marketing and tech. Plus, we answer a new question from the Ask Alyka community. Episode 1 Recap [1:09] Is Audio marketing the next big thing for Perth business? [2:08] Is Amazon coming to Australia and what Perth businesses can do to prepare [2:55] Should we play around with chatbots? Episode 2 Recap [3:25] Can I remove bad online reviews? [4:29] How do I scale my business? [5:44] How do I turn strategy into execution? Episode 3 Recap [7:17] What is the biggest ingredient of failure for app start-ups? [8:52] What is the biggest ingredient of success for app start-ups? [9:18] What is the most underrated ingredient of developing an app? [10:00] Why do some other countries such as Israel and South Korea do so well in Tech? Episode 4 Recap [12:02] Should we be worried about AI killing all humans? [13:47] How does someone prepare for AI so that they don’t get replaced? New question from the Ask Alyka community: [15:10] There seems to be a reluctance amongst digital marketers not to embrace direct response copywriting? Why is this so considering it's one of the most highest paid skills in the world. By no means (I'm having a crack). Just want the honest truth!!! If you have any questions, please hit us up on any of the following: www.facebook.com/Alykadigital/ www.instagram.com/alykadigital/ www.linkedin.com/in/zion-ong-40942817/ perth@alyka.com.au

Crack the Customer Code
122: Tema Frank, People Shock

Crack the Customer Code

Play Episode Listen Later Jun 2, 2016 20:42


Tema Frank discusses her latest book, People Shock, and how to balance technology with process and people for a better customer experience. Connecting people with process As we rely more on technology, we acquire new processes. And those processes often don’t translate to the ideal customer experience. “IT does not think like customers,” says today’s guest, Tema Frank! And the evidence is all around us. Today, the best of intentions can lead to customer service disasters, simply because a set of processes has taken precedence over human interaction.  Tema shares many ways you can help your own organization find the balance between people and process where tech is relied on heavily. She outlines a time-tested three-step process from her book, People Shock, to ensure your technology remains conducive to a terrific customer experience. How can you inspire senior executives to help keep your processes connected to the people they are designed for? Tema knows what it takes to strike a harmonious balance. How vulnerable will your organization be when the next underdog decides to “uberize” the experience in your industry? Listen in to keep your processes connected to the people who bring you profits. About our guest Tema Frank has worked in customer-experience related fields for over three decades. In 2001 she founded Web Mystery Shoppers Inc., the world’s first company to assess omnichannel customer service: web, phone, chat, email and in-store. Using social media techniques in the days before social media existed, she built a database of 75,000 “mystery shoppers” worldwide. Her clients have included Bank of America, the Royal Bank of Canada, ING Direct, Expedia, and many government and other organizations of various sizes. Her industry-leading research has been featured in the Wall Street Journal, the Globe & Mail and other business and academic publications. A best-selling author, her second book, PeopleShock: The Path to Profits When Customers Rule, comes out this fall. Based on interviews with over 150 executives, entrepreneurs and experts, it combines case studies, data and practical action steps for customer experience and business success in the digital era. Her podcast, Frank Reactions on Customer Experience, can be found in the usual places and at http://frankreactions.com/show Connect with Tema Tema’s podcast, Frank Reactions Twitter LinkedIn Related Content Pre-order Tema’s new book, PeopleShock: The Path to Profits When Customers Rule Free Download: First chapter of People Shock Free Download: Tema’s 33 Ways to Scare Off Customers (& how to WIN them instead!) Customers That Stick® post, 6 Steps for Rolling Out New Technology to Frontline Staff 360Connext® post,  Tearing Down the Customer Process Road Blocks Episode 116: Terry Brock, Growing Your Business with Tech Episode 111: Analog Customer Experiences Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Learn more about your ad choices. Visit megaphone.fm/adchoices

DCL Productions Tech Netcast Network
Today in Tech - Episode 46

DCL Productions Tech Netcast Network

Play Episode Listen Later Nov 20, 2010 91:06


Pink announces pregnancy on Twitter, Google Voice is back on the iPhone, Debt collectors harass debters via facebook, and much more.Our guest this week was Lamarr Wilson of www.WislonTech1.comWe discussed his online adventures, how he got where he is today and he stuck around to comment on all our topics for the episode.Also stay tuned towards the end of the show for some VERY exciting news from Dylan!http://dylan.combs.tv http://twitter.com/dylancombstv   Today in Tech Episode 46 recorded Saturday November 20, 2010.

The Girl on Tech
The Girl on Tech - Episode 10

The Girl on Tech

Play Episode Listen Later Aug 22, 2005


Okay...we have finally hit the double digits! Here's what's on tap: -We visit with our pod-mommy Madge Weinstein to talk about podcasting setups on the cheap for both the PC and the MAC. -I put out the call for a Listener Feedback Girl on Tech Episode. Also, this is my first foray into recording a show in Adobe Audition, so bear with me on the sound. It will get better. Podcast and Enjoy!

tech girl pc mac adobe audition madge weinstein tech episode