CTRL+CLICK CAST

The grand finale! Emily and Lea discuss the technical execution of ctrlclickcast.com’s mobile-friendly refresh. We chat about what it took to translate the design into a more modular, modern front-end as well as the challenges and process to upgrade the site to the latest version of ExpressionEngine. Tune in to find out more—plus a major announcement! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Fitts's Law ARIA roles AblePlayer Starter Files Cloudflare Podtrac UTM tags ExpressionEngine native template partials DataGrab Assets Tagger Bloqs Stash Font Awesome Font Awesme The complete guide to SVG: the power of sprites Rick Springfield Andy Gibb Special Olympics Animal Humane New Mexico Joseph Oliveros Transcription Our sound editor Goran Krznaric's Email Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Tanzen’s Carrie Hane aims to demystify content strategy! We dive into how fundamental content strategy is to the success of a digital project — and ultimately, its organization! Carrie explains what to expect with content strategy, where it fits in a project life cycle, plus the value this strategy brings to designers, developers, and clients. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Tanzen Blog Tanzen Newsletter Designing Connected Content by Mike Atherton & Carrie Hane Get Your Content Ready BEFORE the Redesign How I Use the Core Model to Create Better Web Content So You're Ready For a Content-First Design Process Content First – Design Last Smashing Magazine Content Strategy category UX Booth Content Strategy category NPR Donation Page Brain Traffic Blog Gather Content Blog Gadgetopia (focus on content management) Content Design by Sarah Richards The Content Strategy Toolkit by Meghan Casey Letting Go of the Words by Janice (Ginny) Redish Don’t Make Me Think by Steve Krug Leave us a review on Apple Podcasts Review our show on Stitcher

The ExpressionEngine Community Association helped organize the last couple of EE Conferences — what else is in its future? EECA president TJ Draper explains their dreams for the EE community, advocating for education, as well as its overarching goals. Tune in for details on how you can get involved, too! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: ExpressionEngine Community Association (EECA) ExpressionEngine Conference EE Conf 2019 Golden Ticket ExpressionEngine Slack EE open source announcement Greenfield projects How to sell ExpressionEngine in a competitive situation - Lydia Chiu - 2018 Anne of Green Gables Show Hope Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Why did it take 3 years to relaunch a modern, mobile-friendly ctrlclickcast.com? Lea and Emily dive into the business and logistical challenges in launching an internal project alongside client work. We chat about the plan and strategy we had 3 years ago, plus the content, IA and design process along the way. Tune in to hear insights on shifts we had to make to priorities and goals due to the delay. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: CTRL+CLICK CAST on Spotify! WBENC Conference The .net Awards Podcast of the Year Top 10 of 2015 JW Player Able Player Content Priority Guides Devon Sawa, Can I Keep You? Leave us a review on Apple Podcasts Review our show on Stitcher

At the end of last year, well-renowned digital agency Vector Media Group acquired the equally-renowned Happy Cog. Why? And what does it mean for our industry? We get the details from Vector partners Matt Weinberg and Stuart Henry, who explain how the idea of an acquisition evolved over time and how quickly the deal came together once decided. They share the nuances of reassuring both clients and staff, as well as the challenges of merging processes and services. We also get their perspective on the digital agency landscape, along with advice for other agencies that are considering joining forces. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Vector announcement Happy Cog announcement Businesswire press release Defy Ventures Make a Wish Foundation CTRL+CLICK CAST Instagram Leave us a review on Apple Podcasts Review our show on Stitcher

We close 2018 with our annual Year in Review! What have we learned in tech, business and life this past year? We also share some fun faves to add to your watch, listen, read and play lists. Plus, special guest Erin Lewis is back to give a rundown on this year’s Rapidfire Questions. Spoiler: people have opinions about karaoke. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Craft Coding Challenge Twig Premiere Pro Premiere Gal Going Offline Street Smarts by Norm Brodsky Black Violin Marie Kondo Ellen Degeneres (Public Bathrooms bit) To All the Boys I’ve Loved Before Crazy Rich Asians Simon’s Cat Simon’s Cat Pop Time Lupe Fiasco’s Drogas Wave Show Your Work Lainey Gossip The Good Doctor Doogie Howser, MD The Power by Naomi Alderman Less by Andrew Sean Greer “The Heart” produced by Radiotopia The Heart “No” Series Anna Faris is Unqualified Ask a Manager Emotional Intelligence: Why It Can Matter More Than IQ by Daniel Goleman Haunting of Hill House After Effects Adobe XD Seven Nation Army by The White Stripes Rainbow Brite @ErnLew CTRL+CLICK CAST Instagram Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Ups and downs in business are a given, but we don’t often talk about the downs. Without talking about our failures, though, how can we learn and find success in difficult times? So we’re giving you a peek behind the curtains at Bright Umbrella, sharing some of the business challenges we faced this year — including losing our largest client — and the changes we’re trying. No guaranteed solutions (just yet), but maybe we can all learn from each other! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Become a #ctrlclickfan! Partners Counseling presentation at Owner Summit Demystifying the Web for Clients series Closing the Loop Email Craft Slack Bureau of Digital events Business Impact NW Ask a Manager Udemy Louder Than Ten Workshops Book Yourself Solid Never Split the Difference Extreme Ownership Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Compassion and perspective. These are two elements that lead design toward a more accessible and inclusive future, says Senior UX Architect Francis Rowland. We discuss how inclusive design principles help audiences with mental health struggles while improving everyone’s user experience. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Mind UK locator NHS mental health support locations Alastair Somerville Misuability worksheets A Web for Everyone by Sarah Horton / Whitney Quesenbery Microsoft's "Respecting Focus" booklet Inclusive Design Toolkit Accessible spaces - inclusion beyond screens (PDF) (Sigma) Kat Holmes and Mismatch design Design Patterns for Mental Health Kat Ely: The World is Designed for Men National Suicide Prevention Lifeline Veterans Crisis Line Substance Abuse and Mental Health Services Administration Behavioral Health Treatment Services Locator World Mental Health Day 2018 Mental Illness Awareness Week Leave us a review on Apple Podcasts Review our show on Stitcher

Our jobs as designers and devs can sometimes lead to burnout, bad habits, stress and worse. Career counselor and author Gina DeLapa joins the show to share practical tips that can help us thrive at work! Gina details the importance of self care and shares examples of what it really looks like in practice. We also discuss the importance of boundaries and self-reflection to help manage workplace drama and deal with negative feedback. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Thriving at Work World Mental Health Day 2018 Mental Illness Awareness Week The 5 Love Languages How Do I Find a Good Therapist HeartMath AutoSleep National Suicide Prevention Lifeline Veterans Crisis Line Substance Abuse and Mental Health Services Administration Behavioral Health Treatment Services Locator Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Is your agency ready to hire its first employee? Friendly Design’s Ross Nover explains how his agency grew to eight full-time staff and why. We discuss business opportunities and time-saving, hiring vs. contracting out, plus the financial considerations involved when hiring. To help you decide whether to expand your staff, we share resources and advice on how to hire alongside its business benefits. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Owner Summit AIGA Bureau of Digital orgdesignfordesignorgs.com Debra by Beck Space Oddity by David Bowie The Good Place Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Don’t let technology constrain your design flexibility! Travis Gertz joins the show to explain the importance of art direction and creativity when designing for digital experiences. He outlines some simple, practical ways to apply these nuances as well as larger-scale design flexibility. We discuss how to apply flexible design with Craft CMS, share other site examples that showcase editorial design, plus considerations with client workflow and technical performance realities. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Coax Design Machines Stripe’s website Twitter thread about MySpace, LiveJournal and NeoPets ProPublica Vox Lost Type Co-op Kenneth Ormandy Tofino typeface Politics of Design Graphic Idea Notebook Designing News Are we designers shamelessly good at self promotion? Practical typography Reusable Twig Template in Craft Turning Craft into an Editorial Design Machine Tailwind CSS Bass CSS Tachyons Design Anarchy Medium is the Massage Designing the editorial experience Square Circle Triangle Lateral Thinking Creativity Step by Step Editing by Design: For Designers, Art Directors, and Editors — the Classic Guide to Winning Readers Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

From optimizing performance to enhancing the user experience, crafting a good offline web experience can be complicated! Front-end expert and author Jeremy Keith joins the show to make sense of service workers and progressive web apps. Jeremy details the technical aspects, as well as the more complicated UX considerations, and shares real-world examples of offline experiences with service workers. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Going Offline Securing Sites Made Them Less Accessible On HTTPS and Hard Questions Application Cache Is a Douchebag Fetch API Chrome Dino Introducing Background Sync Cache API The Web App Manifest Service worker resources Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

What is philanthropy tech? Technology Affinity Group Executive Director Chantal Forster gives real-world examples of technology affecting change in our communities. She shares the staggering $60B figure that goes into philanthropic efforts and how technology may be the way to put that to better use. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Technology Affinity Group (TAG) Number of foundations in the US 1990-2014 Giving USA 2017: Total Charitable Donations Ralph C Wilson Jr Foundation Ford Foundation Public Interest Tech #publicinteresttech Pearce Family Foundation Rockefeller Foundation Kellogg Foundation Crown Family Foundation Tulsa Community Foundation Chicago Community Trust JPMorgan Chase & CO Global Philanthropy Box Dropbox G4G - GuideStar for Grant Applications State of Philanthrophy Tech survey Impact of Artificial Intelligence on Design & Dev IBM to release world’s largest annotation dataset for studying bias in facial analysis Soap dispenser doesn’t recognize dark skin Census 2020 NTEN Beth Kanter Amy Sample Ward NTC conference Tag2018.org Eyes Without a Face by Billy Idol Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

The service agreements you sign with your clients are more than just legal contracts. They are core to your business operations and client relationships. So you need to get them right! Lawyers Gabe Levine and Josh Barrett join the show to discuss what client services agreements like MSAs and SOWs need to include — specifically for creatives and digital agencies. They explain the importance of working with agreements that are custom to your services, as well as with a lawyer who understands those services. And they detail the Standard Agreement they created with Bureau of Digital, which is not only geared toward digital services but is free for anyone to use! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Groundwork Legal CreateLegal Owner Summit 2018 Owner Summit 2018: Bureau Standard Form of Agreement for Digital Services The Bureau Standard Form of Agreement for Digital Services Service Agreement Field Manual Discount codes for Josh's Service Agreement Field Manual Digital PM Summit Bureau of Digital events Owner Summit 2019 Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Design systems can be confusing, especially when people are still trying to define what it means! Adobe Design Engineer Sarah Federman stops by the show to explain what design systems are, why they’re important and the details in their actual creation. We explain how modularity is built in to design systems and how it’s evolved through the years. We touch on how crucial developers are to design systems, how to adapt design systems even for small teams, and share tips on explaining the time and costs saved when a design system is in place. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Adobe Spectrum Neopets single source of truth (SSOT) Sketch Adobe XD table stakes Dan Mall's Distinct Design Systems Yelp Styleguide Pattern Lab Fractal Brent Jackson's Styled System Redlines GitHub Danny Banks Style Dictionary Salesforce Theo Design Tokens Designing an App Using the Material Design Sticker Sheet React Native InVision Design Systems ebook Alla Kholmatova Designs Systems Book Abstract design version control React Sketch app HTML Sketch app Salesforce Lightning Design System Shopify Polaris GE’s Predix Design System Adele Figma Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

If you want to solve a problem, you need to first understand the problem. That’s why data is core to Black Tech Mecca’s City Assessment Framework, which is helping increase Black participation in Chicago’s tech industry. CEO Fabian Elliott joins the show to explain BTM’s mission and how they use data as the foundation for change. He details their holistic approach, focusing on education, corporate and entrepreneurship. He also shares how BTM’s framework and model can help other cities and communities, including the annual State of the Black Tech Ecosystem conference. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Black Tech Mecca (BTM) Black Tech Ecosystem DECA Inc The Mis-Education of the Negro State of the Black Tech Ecosystem Careless Whisper Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

No matter how many upgrades and CMS migrations you go through, there are always issues. In Part 2 of this series, we tackle the technical planning, gotchas and QA of CMS upgrades and migrations. We stress the importance of setting the right expectations with clients, not taking one-click upgrades for granted, and share our tips on how to tackle the often painful process of upgrading or migrating to a new CMS. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: 3 Signs It’s Time to Migrate to a New CMS Updating Statamic Migrating from Statamic 1 Updating Craft 2 Upgrading from Craft 2 Updating ExpressionEngine 4 Upgrading from ExpressionEngine 2 Upgrading from ExpressionEngine 3 Focus Lab’s EE Master Config Demystifying series Feed Me for Craft CMS Feed Me Migrating from ExpressionEngine Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

From formats and techniques to performance and automation, images on the web can be complicated! Front-end developer and performance expert Kitt Hodsden joins the show to make sense of today’s options — and help you choose the options that are best for your projects. Kitt explains the historical background of web images, along with future-forward options like WebP and WebM. She also shares resources to help with virtually any approach to images, then dives into the solutions that consistently work for her, including srcset, automating optimization and lazy loading. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Beyond Resizing: The Image Performance Checklist srcset WebP WebM MozJPEG Guetzli Pngcrush pngquant ImageOptim Gulp imagemin SVGOMG Imager for Craft RespImageLint New Relic Cloudinary Imgix sitespeed.io Tim Kadlec Addy Osmani Ilya (Grigorik) Optimizing Content Efficiency Optimizing Content Efficiency: Image Optimization Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Business development is the key to business success, but where to begin? Alex Mejias, Foster Made’s Director of Strategy and Business Development, joins to the show to explain the fundamentals of business development. We discuss the mindset required for business growth, the basic sales process plus how to qualify leads. We share both the small and larger agency perspective about growth and business dev, the challenges we face and the nuances to consider when filling your agency pipeline. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Owner Summit Blair Enns Win Without Pitching The Business Coalition for Justice Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

How can we improve diversity in design leadership? Access. Access to resources, education, other designers … access to the knowledge that design is even a career to pursue in the first place. We chat with Microsoft’s Product Design & Culture Lead Timothy Bardlavens about the lack diversity in the design industry and in leadership, in particular. We discuss the challenges of “diversity programs” that don’t actually deliver what people need, and how genuine leadership is needed for even grass-roots efforts to find success. He shares how basic access and radical transparency can be the start of change, but also reflects on the reality that change still seems to lie on the shoulders of the people who need it most. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Dear AIGA, Goodbye. Diversity & Inclusion Taskforce Women Lead Initiative Gender Equity Toolkit Trevor Noah, Diversity And The Challenges Of Late Night In 2015 Let Samantha Bee show you how to hire more women Why Women Don’t Apply for Jobs Unless They’re 100% Qualified ‘I felt so alone’: What women at Microsoft face, and why many leave Julie (radical transparency) Design + Diversity Design + Diversity Fellowship Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

How do you decide whether to upgrade your CMS or if it’s time to consider new software? Do you understand the benefits of one or the other? In Part 1 of this series, Emily and Lea discuss the benefits of upgrading or migrating sites from a client’s perspective. We break down how the decision goes beyond tech, share processes with real-world scenarios, how we compare software, and quick tips on how to decide which direction to go. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Using page speed in mobile search ranking Don't Wait for Disaster to Strike! Upgrade Your Nonprofit CMS 3 Signs It’s Time to Migrate to a New CMS Beyond WordPress: Choosing the Right CMS Viget: Going Off-the-Shelf: WordPress vs. Craft vs. Drupal vs. Shopify Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Should developers understand design? Yes, says developer, designer and entreprenerd Tracy Osborn. She joins the show to discuss her “Hello Web Design” book, which gives developers and programmers a friendly intro to web design principles. We discuss why developers should understand design fundamentals and dive into some of the similarities with learning development principles. Tracy also details the handy shortcuts in her book — from color to typography to layout — that give developers instant, practical uses for these design basics. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Hello Web Books Funding & Maintaining Startups WeddingLovely Really Friendly Command Line Intro Hello Web App Hello Web Design Hacker News React for Beginners Awwwards Unmatched Style The Best Designs Site Inspire Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Go beyond Google Translate! Acclaro’s Ira Frimere and Michael Harris join the show to discuss the business, development and process that go into localization for the web. We dive into client workflows, the business benefits of localization, balancing machine and expert human translation, as well as the UX, front-end and CMS considerations for multilingual sites! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Creating a multilingual website can boost your global success. Google Translate Bing Microsoft Translator Craft CMS Localization Boldminded Publisher 2 EE Harbor Transcribe WordPress Multilingual Plugin (WPML) Drupal Translation Management Tool (TMGMT) Computer aided translation (CAT) tools Localizability reviews Google Neural Translate CTRL+CLICK CAST Episodes on Localization MultiLingual Magazine ATA Chronicle Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Project management isn’t just about tasks, time and budget. Good PM is about better communication, better outcomes and better profits! Digital PM Trainer Rachel Gertz returns to the show to dispel myths about project management and explain how essential it is to the success of a project and, more importantly, a client relationship. She defines PM for today’s digital projects, which is more than organizing and scheduling — it relies on a foundation of communication and empathy. Rachel also shares strategies for helping keep projects on time, managing expectations and dealing with scope creep, as well as advice for budgeting and billing. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Louder Than Ten Apprenticeship Value Pricing Iron Triangle Our Secret for Strong Client Relationships Trello Kanban workflow Pipeify Airtable Notion TeuxDeux ActiveCollab Blog Atlassian: Project management for non-project managers DPM(ish) Digital Project Manager Slack Deeson newsletter Louder Than Ten Resources Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

With new federal laws in place, accessibility is a huge priority for government agencies and organizations that receive federal funding. But accessibility is more than just technical specifications. Information Architect and Usability Engineer Jason Nakai joins the show to discuss the practical aspects of accessibility projects — for websites and software. We share experiences from a “simple” website accessibility project to a large-scale, federal software accessibility effort. We detail the importance of setting expectations and training, and discuss different approaches for project management. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Fuerte: Supporting Relief Efforts in Puerto Rico WCAG W3C Guidance on Applying WCAG 2.0 to Non-Web Information and Communications Technologies (WCAG2ICT) United States Access Board ADA Information and Communication Technology (ICT) Final Standards and Guidelines Meaningful sequence VPAT (Voluntary Product Accessibility Template) Microsoft Visual Studio Team Servies Developing a Web Accessibility Business Case for Your Organization: Overview W3C Web Accessibility Initiative (WAI) Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Is your phone always by your side? Founder & CEO of the The Unique Empire Sonja Rasula says it’s time to disconnect in order for creativity to flourish and allow stronger human connection. In the first episode of 2018, we dive into the contradictory nature of technology as it simultaneously draws us closer and further apart. We discuss simple changes that allow you to regularly disconnect from your devices, how removing devices during meetings can improve communication, and ultimately, how to nurture human connection for better work and life. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Unique Markets The Unique Space The Unique CAMP The Paradox of Choice Extreme Ownership The Creative Habit Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

For our 2017 finale, we look back at all we learned in business, technology and life this past year. We reflect on ongoing goals, challenges we faced this year and how we overcame them, plus we also address what we hope for 2018. Of course, we touch on our fave Rapidfire questions — what are they? Tune in to find out! We’re on hiatus for a couple months (tune back in February 15, 2018) but we’ll see you on the other side! Happy new year! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: New Baseline for Accessibility Demystifying the Web series Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Will artificial intelligence (AI) make designers and developers obsolete? Or does AI and machine learning offer opportunity? Designer and educator Jason Tselentis joins us for a thoughtful discussion about how AI and machine learning are impacting creative fields today, as well as what the future may hold. Jason explains the nuances between AI and machine learning, and offers examples of both already a part of many design professionals’ daily lives. We discuss the fears and paranoia often associated with AI “taking over,” as well as the idea of AI as an evolution — which means there is opportunity for designers and developers to evolve themselves. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Ethics and Technology The Mobile Web for Global Change How Artificial Intelligence Can Boost Your Productivity When Websites Design Themselves The Grid Firebox The Future of Website Creation: Wix Artificial Design Intelligence The Master Algorithm TensorFlow The Information Leave us a review on iTunes Review our show on Stitcher Sponsored By

Workplace inequality is a tough issue to tackle — maybe a change in perspective is needed! Mattel’s Vanessa Dewey, lead of Development and Creative Experiences, joins the show to tackle how design thinking may be the way to break through. We discuss corporate policies and how to navigate being a woman in the workplace. We share communication techniques, impress the importance of empathy and the ROI of a more equitable workplace. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Fearless Feedback Humanizing Business How Airbnb is Building Culture Through Belonging Facebook Analog Lab Standford d.school IDEO Frog IBM Design When Everyone is Doing Design Thinking, Is It Still a Competitive Advantage Rise of the DEO Women-led companies perform 3x better than the S&P 500 Uber’s new CEO: “I have to tell you, I am scared.” Why Iceland is the best place int he world to be a woman Women will wait 217 years for pay gap to close, WEF says Why Women Don’t Apply for Jobs Unless They’re 100% Qualified Never Split the Difference by Chris Voss The Hidden Power of Assuming Positive Intent We Don’t Do That Here Pinterest: helping creatives right the ratio Ladies Get Paid AIGA Women Lead Gender Equity Toolkit Scientific American The Factory Kitchen @vandewcandew Leave us a review on iTunes Review our show on Stitcher Sponsored By

Surprise! We decided we needed another episode in our Demystifying the Web series. This time, we talk about web maintenance in client-friendly terms. We focus on how to help clients plan and budget for the life of their website and CMS, as well as how to explain different types of maintenance to clients. Using car and home maintenance analogies, we share examples of the maintenance services we provide our clients — including accessibility and performance audits, CMS updates and upgrades, and even site refreshes and redesigns. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: CTRL+CLICK Demystifying the Web series Talk Human to Me How Long Should Your Website Last? CTRL+CLICK "marketing" episodes Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

You can’t be a great web developer if you don’t take care of your mental health. Jamie Strachan, web developer and mental health advocate, stops by the show to explain the practical techniques that cognitive behavioral therapy provides and how it ties to developer mindset. Listen in as we share our own stories alongside Jamie’s, what we’ve done to overcome mental health issues, how we can help others, and other practical therapies. Let’s help our industry and community be better mental health advocates so we can all live our best (personal and professional!) lives. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Success from Failure Banish Your Inner Critic World Mental Health Day 2017 Mental Illness Awareness Week Mental Health Continuum Model Feeling Good (CBT book) Acceptance and Commitment therapy The Happiness Trap (ACT book) Pacifica (CBT and mindfulness app) List of cognitive distortions Open Sourcing Mental Illness Prompt Geek Mental Help Mental Illness Happy Hour We All JS Rands Leadership Slack The slides from Debugging Our Feelings National Suicide Prevention Lifeline Veterans Crisis Line Substance Abuse and Mental Health Services Administration Behavioral Health Treatment Services Locator Brainspotting Eye Movement Desensitization and Reprocessing Therapy The Lathe of Heaven by Ursula K. Le Guiin Avalon board game Leave us a review on iTunes Review our show on Stitcher Sponsored By

Need to grow your web agency, but don’t know how? Struggling to attract leads for your freelance business? Get practical advice from marketing expert Jake Jorgovan! Jake joins the show to discuss how forging new relationships — through strategic partnerships and outreach — can build your business. He offers tips on identifying strategic partners, connecting with them, and establishing and nurturing the partnership over time. Jake also dives into strategies for cold outreach, with a focus on being generous and building a relationship vs. selling. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Demystifying the Web Series Marketing for Freelancers and Agencies Lead Cookie The Positioning Manual for Technical Firms Craft Partners ExpressionEngine Pro Network Leave us a review on iTunes Review our show on Stitcher Sponsored By

What have we learned in another 100 eps? We celebrate this milestone — again! — by highlighting must-listen episodes from our perspective and yours! Tune in for what we’ve learned, our most downloaded episodes, and some rather nice reviews. Let’s celebrate 4 years of conversations about the web! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Color w/ Geri Coady Niche Identity & Branding w/ the FlyDuo Emotional Intelligence in Design w/ Beth Dean Web Development Trends w/ Laurie Voss Data Driven Design w/ Matthew Oliphant Professionalism w/ Dan Mall Overwhelmed by Code w/ Susan Robertson Practical Pricing w/ Brad Weaver Demystifying Web Design for Clients Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

npm, Inc. co-founder and COO Laurie Voss joins the show to talk about trends in web development — frameworks, component architectures, performance and more. Laurie provides more than a technical view; he offers a nuanced, bigger-picture perspective about trends reflecting evolution and pushing innovation. We talk about the practical pros and cons of implementing a trend like React, but also how trends offer even broader benefits to the industry overall. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Every Bootstrap Website Ever Web development has two flavors of graceful degradation Stuff Everybody Knows LBGTQ in Technology Sponsored By

Doctors and lawyers have a code of ethics — maybe it’s time web professionals do as well! Kristin Valentine explains how more of us should consider ethical practices when designing and developing for the web. We talk about the importance of privacy and security, how other industries address ethical concerns, and guidelines to help navigate the complicated topic of applied ethics in web work. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Ecommerce Shipping and Fulfillment Emotional Intelligence in Design The Evolution of Trust game Ethics and Technology Dear Design Student: A Designer's Code of Ethics Design Ethics in Practice Confirm Shaming Tumblr Langdon Winner Do Artifacts Have Politics (PDF) Net neutrality The Guardian: AI Programs Exhibit Racist and Sexist Biases Genome editing You will get chipped — eventually Note to Self podcast The Privacy Paradox Episodes & Quiz The Whale and the Reactor by Langdon Winner Yoko's Japanese Restaurant & Sushi Bar Small World board game The Dark Mirror: The ethics of technology and how tech shapes society Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Mobile devices have the power to connect people from underserved communities to empowering resources and information. Which is why mobile tech is so critical for today’s NGOs and aid programs to positively impact the people they serve. Special guest Rowena Luk, VP of Strategy at Dimagi, joins the show to discuss the challenges, and rewards, of using mobile apps and tech to drive global change. She details how Dimagi develops apps with a focus on in-field testing, as well as the design constraints that guide their process. She shares examples of other programs that have found success through mobile tech, and we discuss how we can use our skills to push for positive change in our own communities. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Demystifying the Web Series Dimagi Amnesty International 30 Hour Famine Kiva GiveDirectly Tostan International Terre des Hommes XKCD The Immortal Life of Henrietta Lacks Dominion board game Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Our final “Demystifying” episode tackles what powers the function and content of a site: a content management system! We discuss how CMSs tie into business and administrative goals, and explain tech terms to help break down client barriers. We share examples of what kind of non-tech questions to ask and how they serve the CMS, plus fun analogies that give further context and value of CMSs to empower our clients. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Demystifying the Web seriesBeyond WordPress: Choosing the Right CMS Choosing a CMS? Don't Skip these Conversations CMS Article Archive @ Bright Umbrella Ask the Right Questions: CMS Questions Download Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Do you know whether you your website actually supports your business goals? Google Analytics can help you find out! We talk with digital media expert Terri Jenkins about the basics of digital measurement and Google Analytics. She explains why analytics are important for both site owners and site developers, and offers examples of the basic measurements every site should have in place. She also details other Google products that can further enhance what site owners (and developers!) can do with Google Analytics, including Tag Manager, Search Console and Page Insights. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Demystifying the Web Series Developing Long-term Client Relationships Google Analytics Wikipedia: Web analytics Bounce rate Session duration Insights Mobile-first Indexing About goals AdWords Tag Manager Create and manage custom alerts What is Search Console? Google Webmasters Hit Exclude internal traffic Page Speed Insights Google Developers Search Engine Watch Moz Living With Intent Bouldin Creek Cafe Leave us a review on iTunes Review our show on Stitcher Sponsored By

How well do you know your clients’ needs and business? That’s where Ben Furfie suggests you invest time before forcing clients into a CMS they may not need. We discuss the pros and cons of CMSs, why a client may not need one, and the importance of business goals over tech. Ben shares the questions he asks clients to determine site needs, examples of the types of client that don’t need a CMS, as well as pricing alternatives to keep smaller projects profitable. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Demystifying the Web Series Content Workflows for Statamic Jekyll ACF (Advanced Custom Fields) CMB2 Byword Markdown Workshop (not Workflow) Boagworld Show Redwood Theme User Experience Revolution by Paul Boag Etsu Battlestar Galactica board game Settlers of Catan Leave us a review on iTunes Review the show on Stitcher Sponsored By

Creativity evangelist Denise Jacobs returns to the show to illustrate how we can excel by banishing our inner critic! We discuss the real science with how we hold ourselves back, plus practical techniques that help you push through. We discuss comparisons and envy, define expertise and challenge perceptions of what self-esteem means. We share personal experiences but go beyond feel-good points as Denise shares actionable ways you can silence that inner critic today. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Demystifying the Web Series CSS Detective Guide Neuroplasticity Metacognitive strategies Self-Compassion by Dr. Kristin Neff Parks & Recreation James Clear Susan Goldin-Meadow Kinesthetic learning You’re The Average Of The Five People You Spend The Most Time With Her Wild American Self by M. Evelina Galang Fratellino innercriticbook.com Leave us a review on iTunes Review the show on Stitcher Sponsored By

Developer Andy McCormick of DuBose Web Development stops by the show to explain why his entire team develops and works on the cloud—not only for disaster recovery, but for better efficiency, workflow and cost savings! He explains how he evaluated various tools with real examples (including coding in the cloud!), how long the evaluation process should take, as well as the importance of documentation. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Dropbox JIRA Atlassian HipChat Confluence Bitbucket Start with Why by Simon Sinek Smartsheet LastPass 1Password Basecamp Peers Conf Cloud9 Codeanywhere CodePen ICEcoder Node Toad for MySQL Digital Ocean droplets Mitigating Disaster via Website Backups Slickdeals Groucho’s Deli Leave us a review on iTunes Review the show on Stitcher Sponsored By

Do your clients value the work you do and understand how it supports their business goals? If you don’t know (or the answer is ‘no’), then you need to start communicating better! We continue our client-friendly series exploring how technical web terms create a barrier between ourselves and our clients. In this episode, we tackle front-end development, explaining the technical terms and acronyms in ways non-web folks can understand! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Clients! You Need a Signature Design Style Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Creating a culture of fearless feedback not only helps foster better interpersonal work relationships, it ultimately helps your team, project, and company! Product Design Lead for the New York Times, Amélie Lamont, explains how to give AND receive feedback both in the perspective of a leader as well as a team player. Through practical and actionable communication tips, as well as anecdotes of best practices and fails, we discuss the nuances of what it takes to foster a culture of fearless feedback where you work. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Don’t Kill Them Softly: Fostering a Culture of Fearless Feedback Dichotomous thinking Employees Don’t Quit Their Job, They Quit Their Boss Never Split the Difference @goodforpoc DramaFever Speedy Romeo Leave us a review on iTunes Review our show on Stitcher Sponsored By

The foundation of a successful brand? Authenticity. Reuben and Sherri Johnson — AKA The FlyDuo — join the show to share their journey of embracing authenticity and forming their non-traditional brand. They discuss the challenges of their agency’s early days, including hard lessons about their identity, choosing clients and saying no. And they detail their evolution to a brand that reflects who they are and, most importantly, connects with like-minded clients. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: BizCraft Episode 35 Behind the Curtain #FlyDuoChat Unlabel: Selling You Without Selling Out Leave us a review on iTunes Review our show on Stitcher Sponsored By

Does an ideal content workflow exist? Listen to Jack McDade, creator of Statamic, talk about CMS content workflows both from a client and developer perspective. We chat about user experience expectations and verifying assumptions through user research. We discuss what makes a CMS easier to use, and how poor workflows can make users abandon a perfectly good system. Tune in to also hear how far Statamic has come since we last talked to Jack, plus what lies in its future! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Wilderborn Ecommerce in Statamic with Jason Varga Jaggy Gauran Assets documentation Assets focal crop Workshop add-on Statamic for Large-Scale Sites Block Element Modifier (BEM) Scalable and MOdular Architecture for CSS Modular CSS with Jonathan Snook Data-Driven Design with Matthew Oliphant Never Split the Difference Mr. Fuji Sushi Klask Leave us a review on iTunes Review our show on Stitcher Sponsored By

There’s no one size fits all approach to building client relationships. But if you want more long-term clients, you do have to be intentional. Susan Snipes joins us to discuss how she and her team at Q Digital Studio build long-term relationships. It starts with too-often forgotten basics like professionalism and good project management, but it also involves strategic communication after a project ends to demonstrate your ongoing value. We talk about being proactive with client communication and how to have “hard conversations” about things like rate changes. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: ReCourses Practical Pricing Win Without Pitching Bureau of Digital Owner Camp Owner Summit Leave us a review on iTunes Review our show on Stitcher Sponsored By

More people are visiting the web on mobile than they do desktop today! Responsive retrofitting can be a cost-effective way to go beyond a desktop-only experience ASAP. Emily and Lea break down the importance of mobile-friendly sites and different ways you can tackle mobile-friendly projects based on client budget and priorities. We share front-end techniques and other processes that help prioritize audience and client goals, regardless of what device they use to access their site. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: All digital growth now coming from mobile usage 61% of your site visitors will leave your site if it has poor mobile experience 19% of Americans  (That’s over 57 million people) depend on smartphone Google: Continuing to make the web more mobile friendly Mobile Speed Matters Strathcona High School case study Google’s mobile interstitial penalty Use Legible Font Sizes Ben Callahan Lea Verou’s Contrast Ratio tool When it comes to social media sharing, mobile rules Can we trust the Rorschach Test? The Range Cafe Leave us a review on iTunes Review our show on Stitcher Sponsored By

What does it take to run a successful, diverse and inclusive tech conference? Is it a mindset? A formula? Peers Conference founder and organizer Jess D’Amico joins the show to share her approach to making Peers a people-focused, welcoming event. Jess details her approach to diversity and inclusion, which is less about formulas and quotas and more about a mindset towards openness and support. She also shares how she seeks and encourages speakers, especially first-timers, as well as the Call for Proposals blind review. And Jess talks about codes of conduct, why they are necessary and what preparation is needed to ensure they can be enforced. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Peers Conference Get to Know #eecms: Jessica D'Amico Peers Code of Conduct Callback Women Girl Develop It Women Who Code Black Girls Code Professionalism with Dan Mall Brooklyn Beta XOXO Festival Leave us a review on iTunes Review our show on Stitcher Sponsored By

Don’t expect your clients to understand every aspect of the web — that’s our job! And the first step to improving sales and client relationships is to break down technical language barriers. Industry terms can confuse and intimidate, so Emily and Lea share analogies and scenarios that more clearly explains the value of web design at every step. Through non-technical explanations (complete with examples) Emily and Lea bridge the gap between what we do as web designers and how it relates to client values and goals. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: 10 Reasons Online Marketing Is Smarter Than Traditional Marketing Can you justify design? Merriam-Webster definition of “ambivert” LaineyGossip.com Never Split the Difference Deep Sea Sugar & Salt’s Instagram Settlers of Catan Leave us a review on Apple Podcasts Review our show on Stitcher Sponsored By

Start 2017 with a new perspective on success and failure! Web developer and entrepreneur Erik Reagan returns to the show to share his own lessons learned about finding professional success and managing failure. We discuss what success and failure really is (hint: it isn’t you), how to define measurable goals, and the importance of learning and reflection. Erik also offers suggestions for managing the ebb and flow of priorities, so that success (or failure) at work doesn’t negatively impact home. < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Focus Lab Watson Works Development Environments with Erik Reagan Sidecar Your Work and Your Life with Carl Smith When Failure Got Personal Warren Buffett Speaks The Atlantic Leave us a review on iTunes Review our show on Stitcher Sponsored By

For the final episode of 2016, Bright Umbrella assistant Erin Lewis joins us for one last Year in Review. We look back at all we learned in business, technology and life this past year. As we reflect on recurring and changing goals, we also address what we hope for 2017 with conviction and solidarity. And finally, the year’s Rapidfire Questions analyzed! Do pancakes triumph over waffles? Tune in to find out! We’re on hiatus until the new year (tune back in January 19, 2017), and we wish you all the happiest of holidays! < Download MP3 >      < Listen on ctrlclickcast.com > Show Notes: Performance Optimization: A Tale of 2 EE Sites Flexbox with Zoe Gillenwater Why Not Me? by Mindy Kaling Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss Preserve restaurant Caravaggio Sesame Street Fever Hiromi Uehara, jazz pianist Leave us a review on iTunes Review our show on Stitcher Sponsored By