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AI is everywhere, but lawyers are naturally—and rightfully—skeptical about whether using it in legal practice is secure and ethical. Clio has just announced Clio Duo, an AI legal assistant, that was built from the ground up by Clio to comply with lawyers' unique security needs. Patrick Palace talks with Hemant Kashyap about Duo and all the latest products Clio has to offer. Hemant Kashyap is chief product officer at Clio.
AI is everywhere, but lawyers are naturally—and rightfully—skeptical about whether using it in legal practice is secure and ethical. Clio has just announced Clio Duo, an AI legal assistant, that was built from the ground up by Clio to comply with lawyers' unique security needs. Patrick Palace talks with Hemant Kashyap about Duo and all the latest products Clio has to offer. Hemant Kashyap is chief product officer at Clio.
Reisman Award winner Andrew Rudder talks with host Patrick Palace about his path to becoming a lawyer, including some of the unique experiences and challenges he has faced as a black attorney. Andrew shares his passion for social justice and his hope to provide greater access to justice for people of color. Andrew Rudder is founder of Rudder Law, a Canadian firm focused on Catastrophic Impairment Law.
“A great client experience should be at the core of what you do.” – Geeta Daswani, winner of the Excellence in Client Service Reisman Award, talks with podcast host Patrick Palace about her firm's best practices for thoughtful and efficient client interactions. Geeta explains how careful listening and good communication can help any business provide a great customer experience. Geeta Daswani is founder at The Daswani Law Co. Ltd., providing legal support to ethical and sustainable businesses.
Reisman Award winner Andrew Rudder talks with host Patrick Palace about his path to becoming a lawyer, including some of the unique experiences and challenges he has faced as a black attorney. Andrew shares his passion for social justice and his hope to provide greater access to justice for people of color. Andrew Rudder is founder of Rudder Law, a Canadian firm focused on Catastrophic Impairment Law.
“A great client experience should be at the core of what you do.” – Geeta Daswani, winner of the Excellence in Client Service Reisman Award, talks with podcast host Patrick Palace about her firm's best practices for thoughtful and efficient client interactions. Geeta explains how careful listening and good communication can help any business provide a great customer experience. Geeta Daswani is founder at The Daswani Law Co. Ltd., providing legal support to ethical and sustainable businesses.
Patrick Palace wears many different hats, Former President of the Washington State Bar, small firm practitioner and now podcast host. Patrick will be joining to co-host the Innovation Network's third season. He will lead discussions with industry experts and discuss how solo, general practice and attorneys at small firms can thrive and grow through innovative thinking. This season is all about embracing the optimism of the future of the legal profession and talking to the industry leaders who are making it happen.Patrick can be found on social media at: @PalaceLaw#ABACIN Follow updates from the ABA Center for Innovation on twitter: @ABAInnovation
Good decisions help lead us where we want to go, but that doesn't mean it's easy to make the best determination when faced with a choice. Patrick Palace talks to Nika Kabiri at the NCBP Virtual Midyear Meeting about the scientific research behind decision-making processes and how bar leaders can implement this multi-disciplinary knowledge to optimize choices and experience successful leadership. Patrick Palace is NCBP Program Committee member and past Executive Council member, and managing owner at Palace Law. Nika Kabiri is founder and owner at Kabiri Consulting.
Good decisions help lead us where we want to go, but that doesn't mean it's easy to make the best determination when faced with a choice. Patrick Palace talks to Nika Kabiri at the NCBP Virtual Midyear Meeting about the scientific research behind decision-making processes and how bar leaders can implement this multi-disciplinary knowledge to optimize choices and experience successful leadership. Patrick Palace is NCBP Program Committee member and past Executive Council member, and managing owner at Palace Law. Nika Kabiri is founder and owner at Kabiri Consulting.
You are tuning into a special series, The Tidbit Takes the Road. In October 2020 Kim Bryden, CEO of Cureate and Host of The Tidbit, decided to hit the road on a cross-country listening tour to learn more about how non-coastal small businesses and cities had been adapting and innovating. On this episode of The Tidbit Takes the Road, Kim grabs a drink with Palace Coffee co-founders, Krystal & Patrick. It was incredible to hear from these life and business partners how they have managed growth opportunities and challenges, while maintaining their mission of being a place -- both for guests and employees -- of true relationship building. From their website: "Serving coffee is what we do, but creating relationships is why we do it. While we can't claim to be perfect, we strive to be the best that we can be in our craft, all the while establishing an environment where others can also work towards perfecting their own craft. Our cafes serve as a common ground for much of Amarillo, setting the stage for new ideas and relationships. We believe that local is better and are committed to the greater community outside our doors, taking large efforts to give back as much as we can." Grab a cup of local coffee and tune in!
Patrick Palace joins us today and discusses how he's created a successful firm that can run on the day to day without him. He shares how he spends some of his extra time & how he got to where he is today. If today's podcast resonates with you and you haven't read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to Postali, Rankings.io, and TextExpander for sponsoring this episode.
Patrick Palace joins us today and discusses how he's created a successful firm that can run on the day to day without him. He shares how he spends some of his extra time & how he got to where he is today. If today's podcast resonates with you and you haven't read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to Postali, Rankings.io, and TextExpander for sponsoring this episode.
Patrick Palace joins us today and discusses how he's created a successful firm that can run on the day to day without him. He shares how he spends some of his extra time & how he got to where he is today. If today's podcast resonates with you and you haven't read The Small Firm Roadmap yet, get the first chapter right now for free! Thanks to Postali, Rankings.io, and TextExpander for sponsoring this episode.
There may be no more critical issue facing the legal profession than reregulation of legal services. Amid an escalating crisis in access to justice, proponents of regulatory reform argue that the only way to meaningfully address the crisis is to loosen restrictions on non-lawyers investing in and providing legal services. So critical is the issue that GPSolo, the magazine of the American Bar Association's Solo, Small Firm and General Practice Division, has devoted its most recent issue to the topic, assembling a roster of contributors who are among the nation's leading experts on regulatory reform. In this special LawNext episode in conjunction with GPSolo, five of those contributors come together to share and discuss their views on reregulation: Zachariah DeMeola, director of legal education and the legal profession at the Institute for the Advancement of the American Legal System. Joseph Gartner, director and counsel, ABA Center for Innovation. Judy Perry Martinez, past president of the ABA and former chair of the ABA's Presidential Commission on the Future of Legal Services, whose 2016 Report on the Future of Legal Services influenced many of the reform initiatives now underway. Patrick Palace, the past president of the Washington State Bar Association and current member of the executive council of the National Conference of Bar Presidents and the board of the ABA Center for Innovation, who served as editor of the GPSolo issue. Vice Chief Justice Ann A. Scott Timmer of the Arizona Supreme Court, who chaired the Arizona Supreme Court's Task Force on the Delivery of Legal Services, which recommended rules ultimately adopted by the court that created a new tier of legal services provider and eliminated the ban on non-lawyer ownership. Note: For previous LawNext episodes featuring some of these panelists, see: Supreme Court Justice Ann Timmer on Arizona's Sweeping Regulatory Reforms (2021). Incoming ABA President Judy Perry Martinez (July 29, 2019). LawNext Episode 34: Alternative Legal Models – A Panel Discussion (with Patrick Palace and others)(April 9, 2019). Thank You To Our Sponsors This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.
The Pandemic forced the legal profession to innovate and modernize its operations. With minds now open to change, this is the perfect time to implement much needed adjustments to help close the access-to-justice gap. This episode features host Patrick Palace (past Washington State Bar Association President) interviewing Chief Justice Bridget Mary McCormack from the Michigan Supreme Court. Together they discuss how the legal profession is not meeting the needs of the public, current drivers for change, and programs out there delivering results.
The Pandemic forced the legal profession to innovate and modernize its operations. With minds now open to change, this is the perfect time to implement much needed adjustments to help close the access-to-justice gap. This episode features host Patrick Palace (past Washington State Bar Association President) interviewing Chief Justice Bridget Mary McCormack from the Michigan Supreme Court. Together they discuss how the legal profession is not meeting the needs of the public, current drivers for change, and programs out there delivering results.
Patrick Palace is here to talk about workers comp claims during COVID-19 and his article “How to File a Coronavirus L&I Claim”.
Patrick Palace is here to talk about workers comp claims during COVID-19 and his article “How to File a Coronavirus L&I Claim”.
In Episode 3 of the Daily Matters podcast, Clio CEO and Co-founder Jack Newton chats with Patrick Palace, Owner of Palace Law LLP, about his experiences with COVID-19 in Washington State, the first US state to be hit hard by this pandemic. During the conversation, Jack and Patrick discuss how the coronavirus has affected Palace Law’s operations, how they were able to transition to remote work, the impact of COVID-19 on Worker's Compensation and the techniques Patrick is using to keep himself and his practice going during this challenging time.
The legal industry may have held to tradition longer than most, but movement toward modernization is finally running full tilt. From TECHSHOW 2020, Patrick Palace talks with keynote speaker Mary Shen O’Carroll about how demands in the marketplace are creating new ways of doing business and opportunities for growth in the legal economy. Mary Shen O’Carroll is director of legal operations, technology and strategy at Google.
The legal industry may have held to tradition longer than most, but movement toward modernization is finally running full tilt. From TECHSHOW 2020, Patrick Palace talks with keynote speaker Mary Shen O’Carroll about how demands in the marketplace are creating new ways of doing business and opportunities for growth in the legal economy. Mary Shen O’Carroll is director of legal operations, technology and strategy at Google.
At TECHSHOW 2020, host Patrick Palace sits down with Shannon Salter and Jonathan Verk to discuss highlights from their talk on how online dispute resolution technology aims to simplify the legal process and increase access to legal services. Shannon and Jonathan offer their experience with this technology from both public and private sector perspectives. Shannon Salter is the Chair of the Civil Resolution Tribunal, Canada’s first online tribunal resolving small claims disputes. Jonathan Verk is co-founder and CEO of Hyphenus.
At TECHSHOW 2020, host Patrick Palace sits down with Shannon Salter and Jonathan Verk to discuss highlights from their talk on how online dispute resolution technology aims to simplify the legal process and increase access to legal services. Shannon and Jonathan offer their experience with this technology from both public and private sector perspectives. Shannon Salter is the Chair of the Civil Resolution Tribunal, Canada’s first online tribunal resolving small claims disputes. Jonathan Verk is co-founder and CEO of Hyphenus.
According to New York Times bestselling author Daniel Pink, timing is everything. At the 2019 Clio Cloud Conference, On the Road host Patrick Palace talks with Daniel about his keynote address focused on tactics from his new book, “When: The Scientific Secrets of Perfect Timing.” He discusses his research into people’s typical peak performance times, and talks about how lawyers can utilize this information to more effectively plan their day and optimize their practice of law. Daniel H. Pink is the author of six provocative books — including his newest, “When: The Scientific Secrets of Perfect Timing.” Special thanks to Clio for sponsoring this episode.
In this episode of the Expert Perspectives podcast, sponsored by Martindale-Avvo and hosted on Law.com, we’ll hear highlights from the August 21st presentation titled, The Ultimate Guide to the Legal Consumer’s Needs, Expectations and Actions. What do clients value in an attorney? Are they more interested in your online reviews or your fee schedule? In the age of online information, do referrals still matter? As more potential clients perform their entire attorney search online, law firms are recalibrating how they manage prospects’ expectations and clients’ needs. Erin Gerstenzang from EHG Law Firm and Patrick Palace from Palace Law give you the secrets to using the results of “Hiring an Attorney 2019: Consumers’ Needs, Expectations and Choices,” a proprietary report that covers the legal journeys of 6,300 consumers. Drawing on data and experience, they dive into the consumer decision-making process, the value of service they expect, and how they make their final choice.
Undoubtedly, no lawyer wants a client to be dissatisfied with their legal services, but innovative thinkers see this all too common scenario as an opportunity for growth. From Elevate 2019 in Denver, On The Road host Keri Norris talks to Jack Newton, Mary Juetten, and Patrick Palace about their insights into how data, processes, and KPIs can help law firms drive growth and productivity. Referencing findings from the Clio Legal Trends Report, they discuss the common gaps seen in lawyer/client expectations for legal services and offer strategies for more effective service delivery. Through the measurement of KPIs, firms see what actionable steps can be taken to make positive changes in daily operations and client relationships. They go on to talk about ways firms can use technology for measuring data and end with their predictions for what changes they foresee in legal industry service delivery. Jack Newton is the founder of Clio, one of the pioneers of cloud-based practice management. Mary Juetten is the principal attorney at Juetten Law and is of counsel to Nimbus Legal. Patrick Palace is a plaintiff’s trial lawyer with an emphasis on workers’ compensation, personal injury, civil rights and social security matters.
Lawyers need technology for more seamless delivery of their services; legal tech vendors have great tools to offer. How can the two connect? In this edition of Legal Toolkit, host Jared Correia and Patrick Palace give tips on how lawyers and legal tech vendors can develop better working relationships. They discuss the steps lawyers should go through when vetting the scalability and efficiency of new legal tech for their firms. For those who want to create unique tools, Jared and Patrick share their thoughts on cultivating partnerships for collaborative tech development. Special thanks to our sponsors Scorpion, Answer1, Thomson Reuters Firm Central and TimeSolv.
Not all law firms are equal. In fact, some of them are drastically different from one another. As technology becomes even more pervasive in the legal industry, the industry is changing and reacting. This week, we share a special live panel discussion from UC Hastings’ legal innovation hub, LexLab. The panelists spoke to an audience of legal tech startups, students, and legal professionals on some of the factors and considerations driving change in the law firm model. Panelists speaking in this week’s episode are: Augie Rakow of Atrium LLP; Sameena Kluck, previously of Thomson Reuters; Nick Long, Director of Gravity Stack at Reed Smith LLP; and Patrick Palace, of Palace Law. The discussion is moderated by Alice Armitage, professor and Director of Applied Innovation at UC Hastings, and CEP of LexLab. The panel was recorded as part of the LexLab Lunch-and-Learn speaker series. LexLab is an innovation hub within UC Hastings, which is building a concentration in law and technology for students, and an accelerator for legal tech startups.
What is design-thinking and how does it apply to lawyers? In this On The Road episode from ABA Midyear Meeting, host Patrick Palace talks to Bill Burnett, co-author of “Designing Your Life: How to Build a Well-Lived, Joyful Life.” They discuss how lawyers can improve their practices and solve problems with design-thinking — a methodology for innovation, strategy, and reinvention. Bill Burnett is the executive director of the design program at Stanford and co-author of “Designing Your Life: How to Build a Well-Lived, Joyful Life.”
As the year winds down, it’s common for many us lawyers to look back on the year and feel discouraged by all that we thought we would accomplish but didn’t. While it’s important to focus on what you did accomplish, admittedly, it can be overwhelming to reflect on all that is left to do. In this episode, I get a little personal and share how I was able to overcome some of the obstacles I encountered this year when it came to completing tasks. What I Share in this Episode: How you can best keep track of all the ethics rules changes that took effect in 2018 Patrick Palace’s town hall meetings and how they're moving the profession forward Erin Gerstenzang’s data-driven ethics project What is California’s Legal Tech Task force meant to accomplish? The one thing I accomplished this weekend that was a total game changer for my practice The amazing feeling of finally completing a task that has been on your To Do list for a long time Why getting things done might be simpler than you expected Resources Mentioned: The Maximum Lawyer Podcast California’s Legal Tech Task Force If you need recommendations for specific resources, feel free to reach out to me! Thank you for listening! Don’t forget to SUBSCRIBE to the show to receive every new episode delivered straight to your podcast player every Tuesday. If you enjoyed this episode, please help me get the word out about this podcast. Rate and Review this show in Apple Podcasts, Stitcher Radio, Google Play, and Tunein and be sure to share this podcast with a friend. Be sure to connect with me and reach out with any questions/concerns: Facebook LinkedIn Website Email me at megan[at]zaviehlaw[dot]com This podcast is for informational and educational purposes only. It is not to be construed as legal advice specific to your circumstances. If you need help with any legal matters, be sure to consult with an attorney regarding your specific needs.
In this change of pace interview, I talk with Lawyer Innovator and Successful Entrepreneur Patrick Palace about his approach to business and life and what inspires and energizes him. This episode is less tech and more philosophy. I think you'll like it. :)
Gyi Tsakalakis and Kelly Street have the pleasure of speaking with Patrick Palace about how his firm, Palace Law, uses data to have better client development and marketing. What are they doing? Created a custom PNC (Potential New Client) sheet to identify good potential clients. They partnered with Suffolk Law School and David Calaruso to figure out who their ideal client and cases are Using PatBot to give clients access to their case potential How you can increase access to justice (and get more clients) by offering information and breaking down barriers What watching your data can do- hint: increase the bottom line Building out a team of non-lawyers to help the business grow Marketing and business development must be a priority, in addition to practicing law Try Patrick's wine! Sunken Cellars
The National Conference of Bar Presidents (NCBP)provides information and training to state and local bar association leaders. In this report from On The Road at ABA Annual Meeting 2018, host Patrick Palace talks to Jennifer Parent about the NCBP and their focus on leadership, innovation, and collaboration. They discuss the diverse perspectives of the conference’s attendees, how NABE prepares leaders for trends and changes, and what they are doing to help with the access to justice issue. Patrick and Jennifer also share how the NCBP supports those who are interested in pursuing bar leadership in order to make a difference. Jennifer Parent is a director and chair of the McLane Middleton's litigation department and the president of the NCBP.
In this episode we learn about chatbots and the legal industry as we review an article from Fordham Law, and interview lawyer, speaker, and legal tech innovator Patrick Palace about his own chatbot, “PatBot.” NEWS - https://news.law.fordham.edu/jcfl/2018/05/23/legal-chatbots-advancing-technology-and-lawyers-of-the-future/ GUEST - https://www.palacelaw.com © 2018 Consultwebs - https://www.thelawsomepodcast.com
In this episode, we're joined by Patrick Palace to talk about how we—as a profession—can help make legal services affordable to all consumers.
There are a lot of opinions about access to justice and Twitter happens to be the perfect place for these opinions to come to light. Recently, a discussion about access to justice solutions cropped up among lawyers on the platform and our executive producer, Laurence Colletti, decided it was worth recreating the conversation in podcast form. In this special edition report from On The Road, host Laurence Colletti gathers together some of the most vocal #A2J ranters on Twitter so they can share their ideas in real life. The ranters include Billie Tarascio, Catherine Sanders Reach, Dan Lear, Chad Burton, Chas Rampenthal, Mary Juetten, Joshua Lenon, Patrick Palace, and Janet Welch, who talk about regulation, data, LLLTs, and the other aspects that make up the complex problem of access to justice. Billie Tarascio is the founder of Access Legal and owner of the Modern Law. Catherine Sanders Reach is the director of law practice management technology for the Chicago Bar Association. Dan Lear is currently the director of industry relations for Avvo. He is a technology lawyer, facilitator, and blogger. Chad Burton is the CEO of Curolegal and is a former litigator who developed one of the nation’s first “new model” law firms. Chas Rampenthal has served as general counsel for LegalZoom since 2003 and as corporate secretary since 2007. Mary Juetten is the founder and CEO of Traklight and the co-conspirator behind Evolve Law. Joshua Lenon is an attorney who serves as lawyer-in-residence for Clio. Patrick Palace is a plaintiff’s trial lawyer with an emphasis on workers’ compensation, personal injury, civil rights, and social security matters. Janet Welch is the executive director of the State Bar of Michigan.
As a lawyer, it’s heartbreaking to waste potentially billable hours searching for a lost document. Luckily, technology can help maximize time and automate processes, but where should you start when it comes to investing in tech? In this report from On The Road at ABA TECHSHOW 2018, host Patrick Palace talks to Heidi Alexander and Mary Vandenack about basic technologies that every law firm should have that will give them back those wasted hours. They also discuss the importance of process and how figuring out systems should come before buying a bunch of technology. Heidi Alexander is the director of the Massachusetts Law Office Management Assistance Program (MassLOMAP). Mary Vandenack is a founding member of Vandenack Williams LLC.
When faced with a legal issue, many people don’t turn to an actual lawyer. Instead they choose to seek answers on their own. In this report from On The Road, host Patrick Palace talks to Catherine Sanders and Nicole Bradick about how lawyers and law firms can thrive amidst the rising popularity of self-help legal technology. They discuss the services clients seek from a firm, providing “freemiums” or free perks in order to build trust with potential clients, and how to customize company websites that cater to client needs. Nicole Bradick is a former lawyer and the founder and CEO of Theory and Principle, a legal technology product development firm. Catherine Sanders Reach is the director of Law Practice Management and Technology for the Chicago Bar Association.
As solutions to the access to justice gap have been proposed, it has been increasingly clear that there will not be a single solution to the issue. Along with a variety of technology solutions, limited license legal technicians (LLLTs) have emerged as a potential answer to solving access to justice issues. In this episode of the Paralegal Voice, host Carl Morrison talks to Patrick Palace about what LLLTs are and how they provide access to justice in a unique and powerful way. LLLTs provide lower costs, better access to rural areas, and wide-ranging services. There are many situations in which a fully qualified lawyer just isn't necessary; LLLTs can provide legal advice in these cases. Stay tuned until the end for Listener's Voice, Carl's recurring segment featuring audio questions or comments from a listener. To send in your own question email Carl at devoted2law@gmail.com. Patrick Palace is a plaintiff's trial lawyer with an emphasis on workers' compensation, personal injury, civil rights and social security matters. Special thanks to our sponsors NALA, Thomson Reuters Firm Central, and ServeNow.
In celebration of their 200th episode, this special Kennedy-Mighell Report is composed entirely of listener questions. Hosts Dennis Kennedy and Tom Mighell answer questions about a wide array of topics like client portals, misused technology, and (Tom's favorite) Bluetooth speakers. They also talk about why they continue to podcast and what motivates them to share their legal technology knowledge. Tune in for questions from Sharon Nelson, Patrick Palace, Chad Burton, Bob Ambrogi, Kevin O'Keefe, Andrew LeGrand, Liz McCausland, Scott Bassett, Adam Lockwood, Franklin Graves, and Jim Calloway. And, as always, stay tuned for the parting shots, that one tip, website, or observation that you can use the second the podcast ends. If you have your own technology question, call Dennis and Tom's Tech Question Hotline at 720-441-6820 for the answers to all your tech inquiries. Special thanks to our sponsor, ServeNow.
According to Clio’s 2016 Legal Trends Report, “the average lawyer only bills 28% of an eight-hour workday.” So, what has changed since last year and what do lawyers still need to work on? George Psiharis, VP of business operations, and Steven Silberbach, senior vice president of global sales at Clio, get together with Kimberly Sanchez and Patrick Palace in this On the Road report from the 2017 Clio Cloud conference. Together, they go over this year’s Legal Trends Report, how the data is collected, it’s benefit to Clio clients and law firms of all sizes, and actionable data from the report that can improve a lawyer’s practice. They also discuss the future trends of law in the areas of low bono services and access to justice. George Psiharis is the vice president of business development at Clio. His business operations team created Clio’s Legal Trends Report. Steven Silberbach is the senior vice president of global sales at Clio. He works closely with George Psiharis and his team to find ways to provide more value to lawyers who use Clio.
This week, Aaron and Sam discuss talk about the five reasons that your customers are leaving. Then, Sam talks with Patrick Palace of Palace Law about opening a boutique law firm and being president of the Washington State Bar Association.
Traditional marketing techniques have helped lawyers acquire new clients for decades with relatively little change. What possibilities does social media hold for the modern law firm? In this report from On The Road, host Patrick Palace chats with content marketing specialist Samantha Collier about how law firms can leverage the power of social media to gain new clients and control the reputation of their brand.