Everyday Business Problems

In this episode of the Everyday Business Problems podcast, Dave Crysler chats with Anders Green, founder of ALOX4 ERP, about the journey from custom tools to scalable, flexible software solutions. Anders shares how his engineering background, experience in the fastener distribution business, and a side hustle in rally racing helped shape his vision for a modern ERP system. They dive into the importance of designing tools for real-world flexibility, the power of understanding scale in ERP selection, and the risks and rewards of adopting emerging tech. What You'll Discover: Why scale should guide your ERP decisions, and what happens when it doesn't. The difference between building a solution for one business vs. building a platform others can use. How ERP should evolve from “just transactions” to a true growth enabler. Where AI fits into ERP today (and where it doesn't), including examples of real value vs. hype. The importance of balancing structure and flexibility when designing tools for operations. How rally racing taught Anders lessons about adaptability and configuration in software. A refreshingly honest take on the risks of working with early-stage platforms, and why it might still be worth it.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores the all-too-common challenge of change fatigue, why teams get burned out by constant shifts and how to avoid it. Dave unpacks the results of recent LinkedIn polls on change management and shares the key drivers behind inconsistent leadership messaging and lack of follow-through. Through real-world examples, he offers practical steps to help leaders slow down, clarify direction, and implement sustainable change strategies that actually stick. What You'll Discover: Why inconsistency from leadership is the #1 cause of failed change initiatives. The critical role of clear communication in avoiding "flavor of the month" whiplash. How to align your team with changes in direction by explaining the “why” behind pivots. Common mistakes in process automation and tech adoption, and how to avoid them. Why slowing down and taking a strategic approach can help your team move faster in the long run. A reminder that effective planning, not just people, process, and technology, is the foundation of sustainable growth.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler revisits the often-overlooked fundamentals of roles, responsibilities, and organizational structure. Drawing from recent client work, Dave explains how clear job descriptions and updated org charts are key to driving clarity, consistency, and accountability—especially during major change initiatives. Whether you're a small business or part of a larger organization, this episode will help you better align your team and simplify your day-to-day operations. What You'll Discover: Why org charts and job descriptions are essential tools—not just paperwork. How clarity in roles supports smoother change management across your organization. A practical breakdown of what makes a job description good vs. great. The three pillars of sustainable growth: clarity, consistency, and accountability. How outdated documentation creates chaos in hiring, onboarding, and leadership expectations. Simple ways to review, update, and manage these documents without adding complexity.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler tackles the challenge of exponential cost increases, especially those tied to ongoing tariff conversations. With decades of experience in manufacturing and operations, Dave breaks down the real-world choices businesses face when navigating rising costs: absorb, pass along, or a combination of both. He shares examples from the past and present, including how companies can strategically leverage operational efficiency and supplier relationships to stay competitive and protect margins. What You'll Discover: The three real options businesses have when facing major cost increases. Lessons from past fuel surcharge trends and how they relate to today's tariff impact. Why absorbing cost increases can be a strategic play to capture market share. The importance of understanding your cost structure before making pricing decisions. How supply chain adjustments and vendor consolidation can help offset cost pressures. Why financial and operational visibility are critical to informed decision-making during times of economic volatility.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler takes a deeper dive into the “What” of his Why, What, and How change management framework. Drawing from recent client experiences, Dave explains why addressing "What about me?" is often overlooked during change initiatives, and why it's critical for both frontline employees and leadership. He shares practical examples of how to navigate fears about job security, role clarity, and cultural shifts to keep teams engaged and aligned during times of transformation. What You'll Discover: Why the “What” in change management is really about answering, “What about me?” Real-world examples of addressing employee and leadership concerns during change. How to communicate future roles and responsibilities clearly to reduce uncertainty. The importance of including all impacted team members in the change conversation. Why this step is vital for building long-term organizational culture and trust.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes back Dan Bennett, founder of Video For Entrepreneurs, for a follow-up conversation on all things video, storytelling, and digital authenticity. Dan shares what's changed in video content over the past few years, the power of storytelling as a business tool, and why now more than ever, looking and sounding great on camera is a key differentiator. From the rise of AI to crafting intentional content strategies, this episode is packed with practical tips and powerful insights for anyone looking to level up their video presence. What You'll Discover: How the tipping point in video adoption has changed how businesses show up online. Why storytelling is more than a buzzword, and how to apply it with intention and impact. How to stand out in a world flooded with AI-generated content. The biggest challenges creators and entrepreneurs face when it comes to video content. Why strategy, not just gear or scripting, is the key to long-term video success. Essential tools and exercises to improve how you look, sound, and connect on camera. How Dan's “story bacon” method and solar system content strategy can help you tell more compelling stories.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler dives into one of his favorite problem-solving tools, the 5 Whys. While the concept seems simple on the surface, Dave unpacks the nuances of using this root cause analysis technique the right way. Through real-world stories from both manufacturing and service-based businesses, he explains how to dig deeper, test your assumptions, and avoid surface-level fixes that don't truly solve the problem. What You'll Discover: Why simply asking “why” five times isn't enough without proper testing and validation. A real-world example from Dave's early career that uncovered a hidden mechanical issue. How to apply the 5 Whys framework outside of manufacturing to improve customer experience. The importance of turning insights into preventative actions and measuring success through KPIs. Common pitfalls in root cause analysis, and how to avoid jumping to the wrong conclusion. Subscribe to the Business Systems Saturday Newsletter

In this episode of the Everyday Business Problems podcast, Dave Crysler sits down with Aaron Harper, CEO of Rolling Suds, to explore how he took a family-run power washing company and transformed it into one of the fastest-growing franchise systems in the country. Aaron shares his journey from the entertainment industry to franchising, his experience scaling Patch Boys to over 400 territories, and how Rolling Suds hit nearly 250 units in just 18 months. This episode offers a behind-the-scenes look at what it really takes to build a scalable, successful franchise—from operational systems to funding strategy. What You'll Discover: How Aaron transitioned from the world of TV and film to building high-growth franchise brands. The critical differences between a franchisee and franchisor business model. What makes Rolling Suds' franchise approach unique and how it supports franchisees with systems, tech, and pre-launch momentum. The common misconceptions about franchising—both for potential franchisees and business owners looking to franchise their own operations. How Aaron funded the business, the infrastructure needed to support scale, and why he focused on raising “smart money.” The key traits Aaron looks for in franchise partners—and why franchising is not a passive investment. Aaron's vision for reaching $1 billion in systemwide sales and building a brand legacy from the ground up.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores how time tracking worksheets can help uncover where your day actually goes. He shares personal stories, including his early skepticism about timesheets, and explains how they've become one of his most effective tools for improving productivity and identifying opportunities to eliminate, delegate, or automate tasks. Whether you're a business owner or team leader, this episode gives you practical tips on how to take control of your time and boost efficiency. What You'll Discover: Why time tracking isn't about micromanagement but uncovering hidden inefficiencies. A simple, three-step method to track, analyze, and improve how you spend your time. The difference between tasks you love, time wasters, and things you hate—and how to handle each. Why starting with paper worksheets can lead to more accurate insights than jumping to software tools. How to test whether recurring tasks (like report creation) are even necessary. The right order to approach improvement: eliminate, delegate, then automate—and why starting with automation can backfire. Free access to a printable time tracking worksheet to help you get started Subscribe to the Business Systems Saturday Newsletter

In this solo episode of the Everyday Business Problems podcast, Dave Crysler unpacks what it means to build an intentional culture—and why it's one of the most challenging and impactful things a leader can do. Drawing from over 25 years of leadership experience, Dave shares personal stories, lessons learned, and practical strategies for transforming toxic or fractured company cultures. Whether you're leading change after a leadership shift or experiencing a change of heart yourself, this episode gives you a real-world framework to start shaping a healthier, more effective workplace culture. What You'll Discover: Why culture isn't your mission statement—it's how your people feel on Sunday night. Three key pillars for intentional culture: empathy, kind candor, and clarity before action. How to rebuild trust in organizations with siloed departments and poor communication. Tips for leading with empathy and owning mistakes to earn buy-in from your team. How to respond when you've been part of the problem and are ready to change. The power of involving your team in shaping a shared vision for culture and performance. Book recommendation: Turn the Ship Around by L. David Marquet for leadership inspiration and practical culture transformation. Subscribe to the Business Systems Saturday Newsletter

In this solo episode of the Everyday Business Problems podcast, Dave Crysler takes a deep dive into process checklists—why they often fail and how to create ones that actually work. Drawing from personal experiences, including a memorable story about a standout machine operator named Tony, Dave shares a simple, three-part framework for building effective process checklists. Whether you're in manufacturing or managing remote teams, this episode provides practical steps for turning checklists into high-impact tools that drive real results. What You'll Discover: Why most checklists fail to improve performance or reduce errors. A three-part framework (Identify, What Can Go Wrong, Decide & Document) for building better process checklists. How to define “key steps” and avoid bloated, ineffective checklists. Tips for adapting your checklist based on desired outcomes—like reducing errors or improving efficiency. The benefits of involving your team in the checklist creation process to boost buy-in and sustainability. Why starting with manual checklists can build better habits before investing in technology. Subscribe to the Business Systems Saturday Newsletter

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores the key lessons from The Goal by Eliyahu M. Goldratt, a foundational book in operational excellence, systems thinking, and continuous improvement. Dave breaks down the core concepts of the Theory of Constraints and how it applies to real-world business challenges. Whether you're in manufacturing, service-based industries, or professional services, this episode provides actionable insights on how to optimize your operations and increase throughput. What You'll Discover: The core lessons from The Goal and why it's a must-read for business leaders. How the Theory of Constraints helps identify bottlenecks and improve workflow. Why efficiency and effectiveness are not the same—and which one matters more. Real-world applications of Goldratt's principles in manufacturing and service-based businesses. The importance of subordinating processes to constraints to maximize throughput. Why small changes in workflow management can lead to massive improvements in output. Practical examples of applying The Goal to optimize business operations. Subscribe to the Business Systems Saturday Newsletter

In this solo episode of the Everyday Business Problems podcast, Dave Crysler introduces the IDEAL framework, a structured approach to process improvement that helps businesses optimize workflows, increase efficiency, and drive profitability. Dave walks through each step of the framework—Identify, Determine, Enact, Assess, and Learn—while sharing real-world examples of how businesses have successfully used this method to solve operational challenges. Whether you're looking to improve cash flow, streamline processes, or enhance company culture, this episode provides actionable steps to get started. What You'll Discover: How the IDEAL framework helps businesses systematically improve processes. Why identifying symptoms before jumping to solutions leads to better outcomes. The importance of process mapping and gathering input from cross-functional teams. How to prioritize improvements and implement them effectively. The role of key performance indicators (KPIs) in tracking success. Why a continuous improvement cycle is essential for long-term business growth. A free downloadable guide to help you apply the IDEAL framework to your business. Grab Your Free Copy of the IDEAL framework: https://thecrysler.club/guide/

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Jennifer McConnell, Director of Operations at Royal Printers in British Columbia, Canada. Jennifer shares her journey in the print industry, from growing up in a family-owned business to becoming an advocate for workplace culture, mentorship, and the next generation of print professionals. She discusses the challenges of attracting young talent, the importance of mentorship, and how leadership plays a key role in shaping the future of the industry. What You'll Discover: How Jennifer's journey in print led her to leadership and advocacy roles. The importance of mentorship in shaping careers and bridging generational gaps. Strategies for attracting and retaining young talent in the print industry. How the Help Program introduces new professionals to career opportunities in print. The role of company culture in fostering long-term employee engagement. Insights into the future of the print industry and how companies can adapt to evolving technology.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler breaks down the fundamentals of effective change management. He shares lessons learned from years of experience, including why so many change initiatives fail and how leaders can ensure their teams successfully adopt and sustain new processes. Dave introduces his three-part framework: Why, What, and How of Change, along with a practical continuous improvement cycle to help businesses implement change effectively. What You'll Discover: The critical role of explaining the "Why" and "What" before introducing the "How." How to anticipate and address employee concerns about organizational changes. Strategies to gain buy-in from teams and foster a culture of continuous improvement. Why involving cross-functional stakeholders leads to more successful change initiatives. A step-by-step framework for planning, executing, reviewing, and refining change processes. Real-world examples of how businesses have successfully navigated operational change.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Martin Cunningham, a senior financial executive with extensive experience in financial strategy, mergers and acquisitions, and operational optimization. They dive into key financial metrics that drive business growth, the importance of strategic financial planning, and how companies can prepare for acquisitions or exits. Martin also shares insights into the impact of economic trends, supply chain disruptions, and technology on financial decision-making. What You'll Discover: The essential financial metrics that indicate a company's growth potential. How businesses can determine if they need to adjust their operating model. Key financial considerations when preparing for an acquisition or exit. The importance of leadership assessment in M&A transactions. How businesses can optimize cash flow in uncertain economic conditions. The role of AI and financial technology in improving business intelligence. Why strategic financial planning is critical for long-term success.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler takes a deep dive into the importance of clearly defining roles and responsibilities within an organization. He explores why businesses of all sizes and maturity often neglect to review and revise these critical elements, leading to confusion, inefficiencies, and misalignment. Dave also shares practical strategies, including his favorite time-tracking exercise, to help leaders create clarity, consistency, and accountability within their teams. What You'll Discover: Why roles and responsibilities often get overlooked, even in well-established businesses. The key role of organizational charts in maintaining clarity and structure. How to craft job descriptions that define success and set clear expectations. The importance of documenting standard operating procedures (SOPs) for consistency. How time-tracking exercises can reveal hidden inefficiencies and help optimize workload distribution. Practical tips for aligning team responsibilities to drive sustainable business growth.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes back Casey Winans, founder and CEO of Full Stride, to discuss the critical decision of whether to buy or build software solutions for warehouse management systems. Drawing on over 20 years of experience, Casey shares insights into the challenges of custom development, the benefits of off-the-shelf software, and how clarity in process flows can make or break implementation success. This episode is packed with practical advice for business leaders navigating this complex decision. What You'll Discover: Key factors to consider when deciding between buying or building software. The hidden costs and risks of custom software development, including maintenance and security. Why clarity in process flows and organizational requirements is essential before implementing technology. Real-world examples of businesses that successfully navigated the buy-vs-build decision. How poor documentation and brain drain can derail in-house software projects. The importance of aligning technology decisions with long-term business strategies.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores the vital role of administration systems in retaining top talent and fostering organizational growth. By focusing on planning, people, processes, and technology, Dave provides actionable strategies for assessing and improving the systems that support your workforce. Whether you're a small business or a growing organization, this episode offers insights to help you bridge gaps and create sustainable processes. What You'll Discover: The four key elements of administration systems: planning, people, processes, and technology. Why regular reviews and updates to employee manuals, organizational charts, and job descriptions are essential. The importance of defining success within roles to enhance clarity, consistency, and accountability. How standard operating procedures (SOPs) support roles and responsibilities and improve workplace efficiency. Tips for auditing your current systems to identify and close gaps in your processes. Strategies for smaller organizations using outsourced HR services to maintain strong administration systems.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler introduces his three-part framework for achieving sustainable business growth: Clarity, Consistency, and Accountability. Dave dives into the importance of clear communication, defined roles and responsibilities, and structured processes to drive organizational success. With actionable insights and real-world examples, this episode offers a practical roadmap for leaders looking to enhance efficiency and accountability within their teams. What You'll Discover: How the framework of Clarity, Consistency, and Accountability drives sustainable growth. The importance of auditing standard operating procedures (SOPs) and updating them regularly. Why clear job descriptions, including definitions of success, are critical for team alignment. Practical tips for improving organizational communication and collaboration across departments. How to bridge the gap between leadership expectations and team execution. Steps for conducting an organizational audit to identify areas for improvement.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores the best business mapping tools and techniques to optimize workflows and drive continuous improvement. Dave unpacks the key differences between process mapping and value stream mapping, highlighting their unique purposes and benefits. Whether you're looking to streamline operations, improve quality, or increase collaboration, this episode offers actionable insights and practical tools to get started. What You'll Discover: The difference between process mapping and value stream mapping, and when to use each. Why starting with manual tools like sticky notes and legal pads can lead to better results. How mapping activities facilitate collaboration and uncover hidden inefficiencies. Recommended software tools, including Lucidchart and Visio, for collaborative mapping. Practical tips for leveraging business mapping tools in small businesses. Why the collective brainpower of your team is critical for successful process improvement.

In this final episode of the Everyday Business Problems podcast for 2024, Dave Crysler wraps up the year with Volume 5 of the "Best of 2024" series. This collection features standout moments and actionable insights from episodes on change management, company culture, and operational excellence. If you're looking to set your business up for success in 2025, this episode delivers practical advice and strategies to implement immediately. What You'll Discover: The importance of addressing the "why" and "what" before the "how" in change management initiatives. How company culture impacts sales, marketing, and employee morale, with insights from Kelly Mallozzi. The role of cross-generational and cross-functional teams in solving business challenges and fostering innovation. Why focusing on effectiveness over efficiency is the key to achieving operational excellence.

In this forth volume of the "Best of 2024" series on the Everyday Business Problems podcast, Dave Crysler showcases standout moments and insights from the year's most impactful episodes. Covering topics from onboarding and lean transformations to fiduciary risk management, this compilation delivers actionable advice and powerful lessons for business leaders, HR professionals, and operational teams. What You'll Discover: The importance of post-hire onboarding and how it ensures long-term success for new hires. How lean transformations simplify workflows and empower employees to perform at their best. Practical strategies for implementing visual management and continuous improvement tools. Key insights into fiduciary risk and how to protect your business from liability through proactive processes. Why understanding your team's values and building flexibility into the workplace attracts and retains top talent.

In this special volume of the "Best of 2024" series on the Everyday Business Problems podcast, Dave Crysler revisits key moments and highlights from some of the most impactful episodes of the year. From uncovering hidden inefficiencies to embracing continuous improvement and retaining top talent, this episode is packed with valuable lessons for business leaders striving to optimize operations and lead with purpose. What You'll Discover: The importance of addressing hidden inefficiencies by adopting a systems-thinking perspective. How effective communication can bridge gaps and eliminate redundant processes in any organization. Insights into the power of Kaizen and continuous improvement across various business functions. Lessons from Steve Penkala on how flexibility and creativity can attract and retain top talent in today's workforce. Practical tips on using employee referrals and understanding team values to foster a positive work culture.

In this special year-end episode of the Everyday Business Problems podcast, Dave Crysler revisits some of the most impactful moments from 2024. These curated clips highlight key insights into critical topics such as the risks of over-specializing business systems, the hidden costs of efficiency, and the nuances of leadership styles. Whether you're tackling operational challenges or seeking inspiration to refine your approach, this episode delivers practical advice and thought-provoking stories to guide your journey. What You'll Discover: The long-term risks of over-specializing business systems and how to avoid them. The hidden costs of efficient systems, including employee burnout and technology complications. Insights into authoritative vs. authoritarian leadership styles and their impact on organizational culture. Lessons learned from major brands like Chipotle about leadership, value perception, and customer satisfaction. Why collaboration and clear direction are essential to effective leadership in today's workplace.

In this special year-end episode of the Everyday Business Problems podcast, Dave Crysler revisits some of the most impactful moments from 2024. From finding the balance in quality management to eliminating downtime, Dave reflects on lessons learned and shares insights into creating sustainable improvement across various business functions. This episode features highlights from earlier conversations, offering practical advice for business leaders and operators alike. What You'll Discover: The importance of balancing cost and customer value in quality management. How zero defects can apply to both product and service-based businesses. The role of leadership in creating cultures that foster continuous improvement. Key takeaways from the 8 wastes of lean manufacturing and how to apply them in non-manufacturing settings. Practical examples of how businesses can use cycles of improvement to drive efficiency and eliminate downtime. Why leadership with empathy and care leads to higher productivity and employee engagement.

In this episode of the Everyday Business Problems podcast, Dave Crysler is joined by Michael DeLon,The Credibility Coach™ and President of Paperback Expert, to discuss the power of storytelling in marketing and personal branding. Michael, an expert in credibility marketing, shares how business owners can leverage their unique stories to stand out in crowded markets. From publishing books to creating effective lead magnets, Michael breaks down actionable strategies that help business owners gain more clients, build trust, and grow their revenue. This episode is packed with inspiring examples and practical advice for anyone looking to differentiate themselves and build credibility. What You'll Discover: The importance of storytelling in creating a powerful and unique marketing message. How to uncover and share your personal story to connect with your audience. Insights into the book publishing process and how it can position you as an expert in your field. Strategies for crafting lead magnets that attract and engage your ideal clients. The role of credibility in marketing and how to measure it using Michael's Credibility Calculator. Why authenticity and being yourself are key to building trust and long-term relationships. Real-life examples of businesses that successfully used storytelling to stand out in their industries.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores the growing trend of fractional C-suite roles, with a focus on fractional COOs. Dave breaks down what a fractional COO does, the value they bring to businesses, and how they differ from traditional full-time roles. He also highlights the flexibility and cost-effectiveness of the fractional model and introduces the innovative Operations On-demand service offered by the Crysler Club, designed to help businesses achieve "speed to value" by providing tailored solutions without the traditional long-term commitments. What You'll Discover: What a fractional COO is and how they can support business growth. The differences between fractional roles and full-time C-suite positions. How fractional roles offer cost-effective expertise for businesses of all sizes. Key insights into the Operations On Demand model and how it drives flexibility and results. Real-world examples of how businesses can pivot and adapt with dynamic fractional support. Why you don't need to commit to large-scale projects to benefit from external expertise.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler tackles the critical yet often overlooked topic of root cause analysis. Drawing on years of practical experience, Dave explores how to effectively identify and solve recurring issues within your business. From corrective action to preventative measures, he explains the tools and templates he uses, including the 5 Whys and 8D methodology, to help businesses avoid costly mistakes and improve overall performance. Tune in for actionable insights that will transform how you approach problem-solving. What You'll Discover: The difference between corrective and preventative actions and how to apply both effectively. How root cause analysis can save businesses up to 20% of annual revenue. Why testing preventative measures is essential for long-term success. Practical tools like the 5 Whys and 8D methodology to identify and address root causes. Real-world examples of how businesses can implement root cause analysis to improve quality and consistency. How service-based businesses can apply these concepts, not just product-focused ones.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler discusses why business success isn't determined by the framework you choose but by how you apply it. Drawing on real-world examples, Dave explains why frameworks like EOS, E-Myth, and Business Made Simple offer valuable tools but can only take you so far without practical application. This episode dives into identifying gaps, creating clarity within roles, and establishing processes that work for your unique business needs. If you're struggling to make frameworks work, this episode is packed with actionable advice to help you move forward. What You'll Discover: Why success depends on practical application, not the framework itself. Common challenges leaders face when implementing frameworks like EOS and E-Myth. The importance of gap analysis in tailoring frameworks to your business. How defining roles and responsibilities enhances clarity and efficiency. Simple steps to create clarity, consistency, and accountability within your team. Why documenting processes is essential for sustainable improvement and growth.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler dives into the core concepts of operational excellence and shares strategies to boost efficiency and effectiveness in your business. From understanding the crucial difference between efficiency and effectiveness to examining real-world examples from top brands like Toyota, Amazon, and Starbucks, Dave breaks down actionable insights for both product and service-based companies. Tune in to learn how to identify bottlenecks, leverage data effectively, and implement sustainable improvements to streamline operations and enhance customer satisfaction. What You'll Discover: The key difference between efficiency and effectiveness in operational excellence. How companies like Toyota, Amazon, and Starbucks use operational strategies to drive consistent results. Practical tips for identifying bottlenecks in your business and improving throughput. The importance of leveraging data to back up anecdotal insights for better decision-making. How to build a culture focused on continuous improvement to stay competitive. Examples of small changes that can make a big difference in operational effectiveness.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Kelly Mallozzi from Success in Print. Kelly shares her expertise in helping printers of all sizes engage more effectively with their audience through sales, training, and coaching. Together, Dave and Kelly dive into the pressing issues of workforce development and company culture in the printing industry. They discuss the importance of attracting younger generations, fostering innovation, and embracing change to remain competitive. Kelly also highlights how intentional onboarding and company culture can address today's talent gaps and help businesses thrive. What You'll Discover: The shifting focus in the printing industry from sales and marketing to workforce development and company culture. Strategies for attracting and retaining young talent in the print industry. The importance of empathy, intentionality, and onboarding in building a strong company culture. How innovative companies are bridging generational gaps and creating more inclusive workplaces. Real-world examples of how companies are using internal culture and employee engagement to enhance customer relationships. Practical tips on using social media and internal storytelling to boost brand voice and engagement.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler takes a deep dive into the value of operational audits and how they can help businesses identify inefficiencies, reduce risks, and improve overall performance. Dave explains the different types of operational audits, from product delivery to IT and compliance audits, and how they provide a roadmap for organizations to bridge the gap between current operations and future strategic goals. This episode offers practical advice on how to implement an operational audit, test for effectiveness, and create a sustainable cycle of improvement for long-term success. What You'll Discover: What operational audits are and why they are essential for business growth. Different types of operational audits and how to choose the right one for your organization. How operational audits can help identify gaps in efficiency, risk, and performance. The importance of testing processes and changes to ensure they achieve desired outcomes. Steps to create a cycle of continuous improvement within your organization. Practical tips for planning and conducting an operational audit tailored to your needs.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler dives into the fundamentals of assessing an organization's readiness for change. Through practical insights and examples, Dave discusses the crucial elements of successful change management, from understanding why the change is needed to effectively engaging stakeholders across all levels. He explores how leadership can build a culture that supports continuous improvement, mitigate potential risks, and establish communication strategies that keep everyone aligned. If you're a leader seeking to drive sustainable change within your organization, this episode is packed with valuable guidance. What You'll Discover: Key indicators that reveal an organization's readiness for change. The importance of defining and communicating the “why” and “what” of a change before the “how.” Practical strategies to identify and engage both direct and indirect stakeholders. How to create a culture of continuous improvement and innovation. The role of effective communication in managing change across all organizational levels. Risk management tips to anticipate and address potential challenges in change initiatives. Real-world examples of aligning organizational culture with change readiness.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Casey Winans, founder and CEO of Full Stride, a consulting firm focused on helping growth-stage businesses scale their warehouse operations. With over 20 years of experience in designing and deploying warehouse management systems (WMS), Casey shares his insights on how preparation is key to avoiding costly mistakes during implementation. They explore the challenges businesses face when scaling operations, the difference between WMS and ERP systems, and how to select the right technology for your business. Casey also highlights the importance of clarity in processes before introducing technology as a solution. What You'll Discover: Key indicators that signal your business is ready for a warehouse management system (WMS). The differences between WMS and ERP systems and when each is appropriate. How to ensure clarity in your processes before deploying new technology. Tips for selecting the right vendor for your WMS and avoiding common pitfalls. The role of continuous improvement in warehouse operations and technology integration. Real-life examples of businesses that successfully scaled their operations by focusing on preparation and clarity.

In this solo episode of the Everyday Business Problems podcast, Dave Crysler dives into the fundamentals of change management. He breaks down what change management is, why it's more about helping people through transitions rather than just implementing new processes, and how leaders can successfully guide their teams through change initiatives. Drawing from real-world examples and personal leadership experiences, Dave shares practical advice on how to prioritize initiatives, the importance of clear communication, and why trust is key to achieving long-lasting change in any organization. What You'll Discover: The difference between managing change in processes vs. managing the people impacted by those changes. Why explaining the "why" and the "what" before the "how" is critical to successful change management. How to keep communication open throughout change initiatives to build trust and drive success. Insights from a case study of a mid-sized manufacturer navigating leadership changes and operational challenges. Tips on how to upskill your team and keep them engaged in the change process. The importance of regularly updating your team, even when there's no immediate progress.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Kevin Swango, founder and designer at KS Outdoor Lighting, for a second time. Kevin shares his journey of growth in the outdoor lighting industry, emphasizing the importance of consistency and selling the experience over the product itself. He discusses how he leverages social media to build connections and the value of networking with other contractors. The conversation covers the challenges and successes he's faced over the past few years, including how to grow his business and maintain quality while outsourcing certain tasks. What You'll Discover: How Kevin has grown KS Outdoor Lighting through consistency and process development. The importance of selling experiences rather than just products. How social media, especially Instagram and Facebook, has helped Kevin expand his reach and find clients outside his immediate network. Networking strategies and how Kevin collaborates with other contractors to share leads and expertise. The value of customer reviews and how they help shape and improve the business. Tips on outsourcing tasks and maintaining quality control while scaling operations.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Chris Logan from the Christiansen Group, an expert with over 25 years of experience in employee benefits and risk management. They dive into the complex world of fiduciary rule changes and how these regulations impact employer-sponsored health benefit plans. Chris breaks down the legal and financial risks businesses face and highlights the importance of staying informed about fiduciary responsibilities to avoid costly liabilities. This episode is a must-listen for business leaders navigating the evolving landscape of employee benefits, compliance, and risk management. What You'll Discover: The significance of fiduciary rule changes and how they affect health benefit plans. Common risks employers face in managing health benefits and fiduciary responsibilities. How fiduciary liability lawsuits are reshaping the landscape for businesses. Practical steps employers can take to mitigate fiduciary risks and ensure compliance. Why understanding your health benefit plan contracts is crucial for risk management. Tips for business leaders on how to stay ahead of fiduciary rule changes and protect their organizations.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes back Angela Thurman, founder and CEO of Thurman Co, a management consulting firm based in Houston, Texas. Angela, a certified project management professional, shares her insights on the critical role of project management in digital transformation. They delve into the distinctions between digitization, digitalization, and digital transformation, providing clarity on these often-confused terms. Angela offers practical advice on managing the complexities of digital transformation projects, the importance of risk management, and how to engage stakeholders effectively to ensure long-term success. What You'll Discover: The differences between digitization, digitalization, and digital transformation. How project management plays a pivotal role in the success of digital transformation initiatives. The importance of a risk register in anticipating and mitigating potential challenges in projects. Real-life examples of how digital transformation can streamline processes and improve business outcomes. Strategies for managing stakeholder expectations and promoting successful adoption of new digital tools. How to measure the success of digital transformation projects using KPIs and other metrics. The value of transparent communication and building trust within project teams to drive project success. Insights from Angela's blog post on digital transformation.

In this episode of the Everyday Business Problems podcast, Dave Crysler is joined by Sam Klaidman of Middlesex Consulting, a seasoned expert in customer service and aftermarket strategies. Sam brings a wealth of experience from his roles as VP of Customer Service and as a consultant for companies like Corning, Honeywell, and Pfizer. Together, they delve into the often-overlooked aspects of why people buy, focusing on the importance of brand experience, customer satisfaction, and the critical role of aftermarket service. Sam shares practical insights into how companies can align their offerings with customer expectations to create lasting value and strong brand loyalty. What You'll Discover: The key factors that influence why customers choose your brand over others. How the concepts of brand, customer service, and aftermarket support interconnect to drive buying decisions. The role of customer expectations and how they shape brand perceptions. Real-life examples of how companies like Disney optimize customer experiences by understanding what truly matters to their audience. The importance of collecting customer feedback through surveys to identify and address service gaps. How businesses, regardless of size, can implement effective customer journey mapping to enhance user satisfaction. Tips on how to start gathering actionable insights even with limited budgets and resources. The significance of addressing both emotional and functional needs of customers to build strong brand loyalty.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Roy Waterhouse, a seasoned professional with 34 years of experience in the commercial printing industry at Hopkins Printing. Roy shares his journey into lean manufacturing, discussing how lean principles have been integrated into every aspect of his work and life. From simplifying processes to improving customer relationships, Roy provides valuable insights into how continuous improvement methodologies like PDCA and the Toyota Production System can transform an organization. He also touches on the importance of leadership support, the challenges of sustaining lean initiatives, and how making lean personal can enhance both professional and personal life. What You'll Discover: How Hopkins Printing has integrated lean manufacturing principles since 1993. The benefits of simplifying processes and making lean principles accessible to everyone in the organization. Insights into how lean thinking can reduce waste and improve efficiency, even in complex manufacturing environments. The importance of leadership support in driving and sustaining continuous improvement efforts. Practical examples of how visual management and standardization can make daily operations smoother and more efficient. How making lean principles personal can improve both work and home life. The challenges of maintaining a lean culture over the long term and strategies to overcome them.

In this episode of the Everyday Business Problems podcast, Dave Crysler is joined by Liz Capants, president and founder of Global Executive Search, EBC Associates, and the Erudites Networking Group. Liz shares her insights into the evolving landscape of hiring and onboarding in the post-pandemic world. They discuss the challenges of matching candidates with the right roles, the importance of networking, and the role of personal branding in today's job market. Liz also offers practical advice on how to navigate the complexities of remote work, technology's impact on hiring processes, and the critical importance of post-hire support for long-term success. What You'll Discover: The state of the hiring and onboarding process as businesses have emerged from the pandemic. Why networking and personal branding are more important than ever in today's job market. The evolving skill requirements and how virtual work has accelerated changes in the workplace. Strategies for building and maintaining a professional network, even when you're not actively looking for a job. Insights into Liz's unique approach to post-hire support, ensuring successful integration and long-term success for new hires. The impact of remote work on company culture and the increasing demand for in-office presence. How technology, including AI and automation, is reshaping the recruitment landscape. Tips for staying focused and motivated during challenging economic times.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes back Matt Seltzer, SVP of Marketing and Research at Intuify, to explore the often-overlooked power of market research in driving business growth. Matt shares his insights on the transformative role of market research in creative marketing. The conversation delves into how businesses can leverage research to make informed decisions, enhance creativity, and optimize marketing strategies. Matt also discusses his journey merging his original business with Intuify and how they are revolutionizing the survey experience. What You'll Discover: The journey behind the merger of Matt's company with Intuify and the creation of innovative survey experiences. How market research can transform creative marketing strategies and drive business growth. The importance of culture and collaboration in successful mergers and business growth. Why big brands use market research to maintain their competitive edge and how smaller companies can do the same. The role of interactive dashboards and gamified surveys in enhancing user engagement and data quality. How businesses can start implementing market research, regardless of size, to gain valuable insights. Insights from Matt's book, "The Creative Catalyst," on the intersection of research and creativity. Practical advice on asking better questions to move your business forward.

In this episode of the Everyday Business Problems podcast, Dave Crysler is joined by Steve Penkala from Binding Edge, who brings over 48 years of experience in the print-related industries. Steve shares his journey navigating the ever-changing world of print, paper converting, and trade binding. The conversation delves into his leadership philosophy, the evolution of the industry, and the strategies he uses to retain and motivate his team. Steve also discusses the importance of understanding what employees value and how flexibility and innovative recruitment methods have helped his business thrive. What You'll Discover: Steve's leadership philosophy and how it has evolved over nearly five decades in the print industry. The importance of understanding and addressing what employees value beyond just monetary compensation. How to manage flexibility in work schedules while maintaining operational efficiency. Innovative methods for attracting and retaining talent in a traditionally challenging industry. The impact of new technologies and equipment on the print and binding industry. Strategies for navigating industry challenges and maintaining a competitive edge. Insights into the future of the print industry and opportunities for growth and acquisition. The role of enthusiasm and leadership in fostering a motivated and engaged workforce.

In this episode of the Everyday Business Problems podcast, Dave Crysler is joined by Walt Sparling from PM Mastery, a comprehensive resource center for project management professionals. Walt, a project management expert, shares his insights on process improvement and efficiency from the perspective of a project manager. The conversation covers the integration of project management in both internal and external process improvements, navigating roadblocks in large organizations, and the importance of effective communication. Walt also discusses his approach to prioritizing opportunities and achieving quick wins to build momentum for continuous improvement. What You'll Discover: How project management principles contribute to process improvement and operational efficiency. The dual focus on internal and external process improvements in project management. Strategies for overcoming roadblocks and fostering collaboration in large organizations. The role of curiosity and continuous questioning in identifying opportunities for improvement. Effective communication techniques for promoting process changes within a team. The balance between using established frameworks and achieving quick wins to drive momentum. Practical tools and methodologies favored by project managers for process improvement. The importance of documenting processes to reduce inefficiencies and resource wastage. Key takeaways on the significance of value-driven changes in process improvement initiatives.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Sneha Kumari, a seasoned expert in supply chain and operations, to discuss the principles of Kaizen and continuous improvement. Sneha shares her vast experience and insights into how Kaizen can be applied across various business functions, not just in manufacturing. They explore the importance of cultivating a continuous improvement mindset, involving team members in the process, and overcoming common challenges such as change management. Listen in to discover how these principles can drive significant improvements in your organization. What You'll Discover: The fundamentals of Kaizen and its origins in Japanese manufacturing. How to apply Kaizen principles to various business functions beyond operations and production. The difference between Kaizen and other continuous improvement methodologies. Strategies for effective change management and creating a culture of continuous improvement. The importance of involving team members in the improvement process to gain valuable insights and boost morale. Practical examples of quick wins and their impact on sustaining momentum for continuous improvement. How to prioritize improvement opportunities using effort vs. impact matrices. The critical role of leadership support in successful Kaizen implementation. The importance of auditing and sustaining improvements after Kaizen events.

Episode Description: In this solo episode of the Everyday Business Problems podcast, Dave Crysler dives into the hidden efficiencies lurking in common business processes. Drawing from his extensive experience, Dave explores how these inefficiencies often hide in plain sight and the importance of addressing them holistically. He highlights the critical role of effective communication, the pitfalls of redundant processes, the challenges of manual data entry, and the impact of bottlenecks on operational flow. Through practical examples and insights, Dave provides a roadmap for uncovering and rectifying these hidden inefficiencies to achieve sustainable business growth. What You'll Discover: How hidden inefficiencies in common processes can impact your business. The importance of effective communication across all levels and locations within an organization. Strategies to identify and eliminate redundant processes and manual data entry errors. Understanding the difference between bottlenecks and control points in your workflow. The challenges of inventory management and how to prevent obsolete material from becoming a nightmare. Practical steps to create a continuous improvement loop using the IDEAL framework. The concept of "tri-storming" and how trying everyone's ideas can lead to better solutions. How these improvements can boost profitability, enhance cash flow, and improve company culture. The ultimate goal of serving the customer better through operational excellence. Links: I.D.E.A.L. Framework: https://thecrysler.club/guide/ Business Systems Saturday Newsletter: https://thecrysler.club/newsletters/  

In this solo episode of the Everyday Business Problems podcast, Dave Crysler explores the role of authoritative leadership in the modern workplace. Amidst the prevalent emphasis on collaboration and groupthink, Dave dissects the misconceptions surrounding authoritative leadership and contrasts it with authoritarian styles. By delving into real-world examples like Chipotle and Boeing, he illustrates the impact of leadership styles on organizational culture and effectiveness. Dave also shares personal insights on how leaders can balance direction with collaboration to foster a thriving work environment. What You'll Discover: The critical differences between authoritative and authoritarian leadership styles. How authoritative leadership can provide clear direction while supporting team collaboration. The consequences of leaning too far into groupthink or authoritarianism within an organization. Real-world examples from companies like Chipotle and Boeing that highlight the impact of leadership on business success. The importance of setting clear goals and boundaries to guide team members effectively. Why employees seek more than just fair compensation and how flexibility and recognition play key roles in job satisfaction. Practical tips for leaders to shift from an authoritarian approach to a more balanced, authoritative style. Strategies to create a culture of inclusion, continuous improvement, and operational excellence. Link to our Business Systems Saturday Newsletter

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Joseph Gonzalez, founder of In the Game Group, to discuss the art of building high-performing teams and effective leadership. Joseph shares his experiences and insights on organizational structure, the importance of transparency, and the challenges of leadership in today's dynamic work environment. He emphasizes the significance of understanding individual strengths, fostering a supportive culture, and implementing strategies to enhance team performance. What You'll Discover: Key characteristics of effective high-performing teams and how to cultivate them. The importance of transparency and open communication in leadership. Strategies for bridging the gap between leadership and team members to ensure clear and consistent messaging. Insights into using tools like the Colby Assessment to understand team dynamics and optimize team roles. The role of empathy, respect, and valuing each team member's contributions in building a cohesive team. Practical advice on how to handle organizational challenges like quiet quitting, disengagement, and high turnover. The impact of leadership mindset and approach on organizational culture and employee satisfaction. Tips for leaders to self-assess and continuously improve their leadership skills to better support their teams.

In this episode of the Everyday Business Problems podcast, Dave Crysler welcomes Jesse Safir, owner of ABG Print, to discuss his journey of acquiring and growing a commercial printing company. Jesse shares his insights on navigating the challenges of COVID-19, the importance of stable cash flow, and the value of building a service-oriented business in the printing industry. He also delves into the concept of "Print 2.0," emphasizing the need for high service levels, customization, and the ability to meet clients' demands in a fast-paced environment. What You'll Discover: The strategic considerations behind acquiring a business with stable, long-term clients and recurring revenue. Insights into the challenges and opportunities presented by the COVID-19 pandemic for small businesses. The concept of "Print 2.0" and how it transforms a traditional printing business into a service-oriented model. The importance of transparency and communication within a team to ensure high levels of customer satisfaction. Strategies for balancing in-house production with outsourcing to meet diverse client needs. The role of high average order values in ensuring profitability and growth for a small business. How to foster a positive company culture that prioritizes learning, transparency, and employee satisfaction.

Episode Description: In this episode of the Everyday Business Problems podcast, Dave Crysler discusses the risks of over-specializing business systems. Drawing from personal experience and real-world examples, Dave explores the challenges of creating hyper-specialized systems, especially those involving technology, and how they can lead to higher development and maintenance costs. He dives into the integration issues that arise with such systems and emphasizes the importance of balancing short-term benefits with long-term risks. Listeners will gain insights into why large companies like Microsoft, Google, SAP, and Oracle succeed in the long run and the pitfalls smaller companies face when trying to emulate their systems. What You'll Discover: The hidden costs of developing and maintaining hyper-specialized business systems. Real-world examples of how over-specialization can lead to significant integration challenges. Insights into the benefits larger companies have due to their extensive R&D budgets and diverse client base. The importance of understanding process flows and the limitations of API integrations. The critical role of key personnel in maintaining specialized systems and the risks involved when they leave. Strategies to balance short-term efficiency gains with long-term sustainability.