Podcasts about words matter

Robert Wone was killed after spending the night at a house shared by Joe Price, Victor Zaborsky, and Dylan Ward, all three of whom later gave police interviews describing what happened. In this final episode of the series, Jack brings those three accounts together and looks closely at the language used across all of them.Drawing on audience observations from the previous episodes, alongside his own Statement Investigation analysis, Jack examines repeated patterns, shared details, and points of divergence in the words used by Price, Zaborsky, and Ward. The focus is on whether, when heard together, the three stories suggest a single, coherent version of what happened to Robert.This is the final episode in the series. It does not claim certainty or verdicts. It asks one careful question: when the three interviews are considered together, do they point to one outcome?Share what you notice in the wording, and any theories you have based on what you hear, in the comments. Jack draws directly from audience observations in this episode as he examines the totality of the three interviews.See the full interviews at https://www.youtube.com/@craigbrownsteinWant more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribe

What we say matters—especially at Christmas.In this week's More Than Conquerors, Terry and Reneé Mize teach how covenant words release God's authority, provision, and victory into real-world situations. From faith-filled speech to generous hearts, you'll see how God uses words spoken in faith to fuel compassion, missions, and Kingdom impact around the world.As we celebrate the birth of Jesus, we're reminded that covenant authority didn't end in Scripture—it's meant to be spoken, believed, and lived today. Learn how your words can align with God's promises and produce lasting fruit.

Send us a textIn this Christmas Eve Embercast, Chasity and Scott slow things down with a short, informal episode focused on listener feedback, community connection, and the continued growth of the fire investigation profession. Rather than a full-length case discussion, this Ember-style episode highlights messages from investigators around the world—including Australia—and explores meaningful conversations sparked by listener questions, critiques, and ideas. Topics include a listener-requested concept for a wildfire investigation roundtable series, advice for investigators preparing for the IAAI CFI certification exam, and a discussion on the difference between studying for a test and conducting real-world research. The episode also addresses a technical terminology correction—“arc” versus “arc site”—and why precision in language matters in both investigations and the courtroom. Chasity and Scott reflect on the importance of collaboration between public and private fire investigators, introduce a new 2025 segment titled “Here's the Scenario—Figure It Out,” and discuss why NFPA 921 should be viewed as a framework rather than a standalone research document. The Embercast closes with shoutouts to fellow fire investigation podcasts helping move the industry forward and a holiday message to listeners. Full episodes return January 7.

It's been a disastrous year in American politics. Donald Trump is going around naming everything after himself and proclaiming everything is great while the economic realities for millions of Americans continue to sour. Is there anything to be optimistic about as we approach 2026? David Rothkopf and Norm Ornstein take stock of our current situation and look forward to the new year. Learn more about your ad choices. Visit megaphone.fm/adchoices

With The Salt Path Scandal from Sky Documentaries getting talked about a lot, I'm re-sharing this episode from earlier this year.The literary world is reeling from the controversy surrounding Raynor Winn's beloved book, The Salt Path, and its recent film adaptation. Following serious allegations made in The Observer, author Raynor Winn has released a public statement addressing claims of embezzlement, misrepresenting how she lost her home, and even doubts surrounding her husband Moth's illness and their homelessness.In this episode, we meticulously analyze Raynor Winn's statement, dissecting her explanations as she expands on her previous story. Despite her denials, our analysis reveals moments where she's hiding things all the way through. For many, the very foundation of this inspiring true story feels shaken, leaving some readers and viewers of the film feeling let down.Join us on our own path for an objective look at this unfolding scandal. Our goal is to equip you with the tools to see beyond the narrative and discern the truth for yourself, allowing you to truly learn what's behind this significant controversy.Want more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribe

It's been a disastrous year in American politics. Donald Trump is going around naming everything after himself and proclaiming everything is great while the economic realities for millions of Americans continue to sour. Is there anything to be optimistic about as we approach 2026? David Rothkopf and Norm Ornstein take stock of our current situation and look forward to the new year. Learn more about your ad choices. Visit megaphone.fm/adchoices

Watch Your Words James 3:1-12

Robert Wone remains at the centre of a case that continues to spark theories and long-running discussion across communities like reddit. This episode is part of a three-part series where we analyse the accounts given by the three people who we know were in the house when Robert was killed. Each interview is studied to see what the words reveal, what aligns, and what does not.Here, Jack studies Dylan Ward's police interview, focusing on the language he uses, the places where his responses become less direct, and whether we hear signs of evasion. Themes around timing, the towel and the wider case reappear in his account, but the analysis stays fixed on what his words suggest.Share what you notice in his wording, and any theories you have based on what you hear, in the comments. Jack will use selected observations in the final episode of the series, where he looks at the totality of the three interviews to see whether they shed light on what happened to Robert.See the full interviews at https://www.youtube.com/@craigbrownsteinWant more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribe

Rob Reiner and his wife Michelle were tragically murdered. Their son, who has history of struggles with addition and mental health, is currently the lead suspect. Across the country, mental health issues have and continue be poorly treated and often stigmatized, when we desperately need compassionate policy reform. On this week's episode of Words Matter, Norm Ornstein and David Rothkopf discuss Rob Reiner's artistic and social justice legacy, the inadequacies of our nation's mental health policies, and how we can address political reform. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Rob Reiner and his wife Michelle were tragically murdered. Their son, who has history of struggles with addition and mental health, is currently the lead suspect. Across the country, mental health issues have and continue be poorly treated and often stigmatized, when we desperately need compassionate policy reform. On this week's episode of Words Matter, Norm Ornstein and David Rothkopf discuss Rob Reiner's artistic and social justice legacy, the inadequacies of our nation's mental health policies, and how we can address political reform. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Rob Reiner and his wife Michelle were tragically murdered. Their son, who has history of struggles with addition and mental health, is currently the lead suspect. Across the country, mental health issues have and continue be poorly treated and often stigmatized, when we desperately need compassionate policy reform. On this week's episode of Words Matter, Norm Ornstein and David Rothkopf discuss Rob Reiner's artistic and social justice legacy, the inadequacies of our nation's mental health policies, and how we can address political reform. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we discuss efforts to develop national competencies for teacher preparation. Things that bring us joy this week: 10 to 25 The Science of Motivating Young People: A Groundbreaking Approach to Leading the Next Generation—And Making Your Own Life Easier By David Yeager (https://www.simonandschuster.com/books/10-to-25/David-Yeager/9781668023884) The Areas of My Expertise by John Hodgman (https://www.penguinrandomhouse.com/books/294555/the-areas-of-my-expertise-by-john-hodgman/) Intro/Outro Music: Notice of Eviction by Legally Blind (https://freemusicarchive.org/music/Legally_Blind)

The Erika Kirk Candace Owens meeting was framed publicly as a private and productive discussion. What followed were two post-meeting statements that reveal very different perspectives on what that meeting achieved.In this episode of Never A Truer Word, Jack Fox applies Statement Investigation to the language used after the meeting, focusing on how each woman framed the outcome rather than what they claimed emotionally.Erika Kirk announced the meeting first and defined its boundaries in advance. After the meeting, she described it as productive but offered no detail about outcomes or next steps.Candace Owens, by contrast, described what was discussed, what she believed was clarified, and indicated an intention to share more publicly. Her language reflects explanation, resolution, and forward momentum.The tension between the two has centred on the murder of Charlie Kirk, where Candace Owens has publicly challenged the official narrative. That unresolved disagreement provides important context for why this meeting mattered and why the post-meeting language is so revealing.This episode is not about intent or motive. It is about what people signal when they believe a matter is finished and when they do not.Want more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribeArtwork by StefWithAnF

Your words matter more than you think. In this episode, Terry and Gerald explore the powerful influence our words carry in everyday life. Drawing from James 3 and real-life experiences, they discuss how a single word can either discourage or build up, wound or heal. This conversation challenges us to be intentional with what we say in our marriages, families, churches, and workplaces, and to see encouragement as a calling. If you want to speak life in a world full of tension and negativity, this episode will encourage and equip you to do just that.   We are grateful for the support of today's sponsors — Mattress Firm and Born Again Roofing & Remodeling. Thank you for partnering with us!   Thank you for listening to the Truth for Today Podcast! For more content from Pastor Terry Fant, click the links below! www.youtube.com/@terryfant885 www.facebook.com/terry.fant.14 www.instagram.com/pastorterryfant https://www.truthfortodayministries.org   SPONSOR LINKS https://www.bornagainroofing.com https://www.mattressfirm.com/en-us/stores/ms/richland/966311/    

Robert Wone remains the centre of a case that continues to generate theories and long-running discussion across communities like reddit. This episode is part of a three-part series where we analyse the accounts given by the three people who we know were in the house when Robert was killed. Each interview is studied to see what the words reveal, what aligns, and what does not.Here, Jack studies Victor Zaborsky's police interview, focusing on the ideas he repeats, the language patterns that stand out, and how his phrasing fits alongside the first account in the series. There are references to movement between floors, clean-up, timings and the towel, but the analysis remains strictly on what his words suggest in the moment he gives them.Share what you notice in his wording, and any theories you have based on what you hear, in the comments. Jack will use selected observations in the final episode of the series, where he looks at the totality of the three interviews to see whether they shed light on what happened to Robert.See the full interviews at https://www.youtube.com/@craigbrownsteinWant more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribe

Words Matter Pt. 2 by FBC Groveport

Send us a textIn this episode, Spencer reminds us of something simple but powerful: our words carry energy. Whether we realize it or not, everything we say aligns us—or misaligns us with the life we're trying to build. He shares how small shifts, like turning “I have to” into “I get to,” can completely change your vibration and your day. If you've had a great week or a tough one, this is your invitation to reflect, reset, and speak in a way that supports the version of you you're becoming. 

The Republican Senate just voted against extending the Affordable Care Act. Twenty million people could lose their healthcare coverage soon, and the Republicans have yet to present a viable healthcare plan. Norm Ornstein and David Rothkopf discuss this MAGApocalypse, the GOP implosion, and the dangerous consequences of a lame-duck Trump. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

The Republican Senate just voted against extending the Affordable Care Act. Twenty million people could lose their healthcare coverage soon, and the Republicans have yet to present a viable healthcare plan. Norm Ornstein and David Rothkopf discuss this MAGApocalypse, the GOP implosion, and the dangerous consequences of a lame-duck Trump. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Robert Wone is the centre of a case that continues to spark theories and questions, especially in online discussion spaces like reddit. This episode is part of a three-part series where we analyse the accounts given by the three people who we know were in the house when Robert was killed. Each interview is studied to see what the words reveal, what aligns, and what does not.In this episode, Jack studies Joe Price's police interview, focusing on the tense shifts and linguistic inconsistencies in his account. There are references to timing, the towel and the sequence of events that became part of the wider case conversation, but this episode looks only at what Price's words suggest in the moment they were spoken.Share what you notice in his wording, and any theories you have based on what you hear, in the comments. Jack will use selected observations in the final episode of the series, where he looks at the totality of the three interviews to see whether they shed light on what happened to Robert.See the full interviews at https://www.youtube.com/@craigbrownsteinWant more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribe

Tuesday was a surprisingly difficult victory for the Republicans in red Tennessee. The speical election's electoral results have a lot to tell us about the increasing tensions and discontent within the Republican party. Norm Ornstein and David Rothkopf are back to discuss the fragile state of GOP leadership, the absurd levels of political corruption within MAGA, and the implications Tuesday's results could have for 2026 and beyond. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Tuesday was a surprisingly difficult victory for the Republicans in red Tennessee. The speical election's electoral results have a lot to tell us about the increasing tensions and discontent within the Republican party. Norm Ornstein and David Rothkopf are back to discuss the fragile state of GOP leadership, the absurd levels of political corruption within MAGA, and the implications Tuesday's results could have for 2026 and beyond. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Richard Allen Wife Interview: Kathy's Delphi Transcript Raises QuestionsA newly released police transcript details how Kathy Allen responded when questioned about the day her husband, Richard Allen, was allegedly on the Delphi trails. In this episode, Jack Fox applies Statement Investigation to the interview, analyzing how Kathy's words, silences, and choices of detail reflect her internal state, memory, and potential knowledge.Rather than suggesting guilt or innocence, this analysis focuses on how Kathy navigates pressure, deflects certain topics, and responds to questions about timelines, behaviors, and Richard's own account. Inconsistencies, pronoun shifts, and subtle distancing language are placed under the microscope.This is a breakdown of a documented conversation, showing how language can reflect emotion, hesitation, and uncertainty in high-stakes interviews.Want more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribeArtwork by StefWithAnFResearch and additional analysis by Lina

As we approach Thanksgiving in our current political climate, Norm Ornstein and David Rothkopf ask - what is there to be thankful for? Donald Trump's influence appears to be waning and Democratic leaders have started to push back on Republican policies in significant ways, yet there are many major challenges that remain. Tune in as Norm and David attempt to find thankfulness in the midst of political chaos. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

As we approach Thanksgiving in our current political climate, Norm Ornstein and David Rothkopf ask - what is there to be thankful for? Donald Trump's influence appears to be waning and Democratic leaders have started to push back on Republican policies in significant ways, yet there are many major challenges that remain. Tune in as Norm and David attempt to find thankfulness in the midst of political chaos. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

In this reflective and gratitude-filled episode of Banking on Fraudology, Hailey Windham takes a moment to step back and appreciate the people and themes shaping the fight against fraud, delivering a "giant serving of gratitude" for the community.The conversation dives into the industry's evolution, highlighting how innovation and collaboration are aligning to create a powerful, transformative moment in fraud prevention. Hailey also shares personal highlights from a recent major industry event and spotlights the leaders who are making a significant impact.Key Takeaways: Gratitude, Collaboration, and the Future of Fraud FightingEmpathy is Not Optional: Hailey stresses that empathy must be recognized as a core fraud prevention strategy. Inspired by Kathy Stokes of AARP and the "Words Matter campaign," the episode emphasizes that if we shame victims, we protect fraudsters, and we must talk about victims with dignity.The End of Siloed Intelligence: Collaboration is no longer optional; we fight better when we fight together. Hailey discusses conversations with innovators like Robbie from Sardine, who advocate for collective intelligence, shared signals, and bringing smaller institutions into the fold.Innovation is Working For Us: Drawing on insights from Andrea at Old Glory Bank, Hailey asserts that this is the best time to fight fraud, as technology, data, and awareness are aligning, and tools are evolving quickly. Fraud fighters should start embracing tech and AI resources.Spotlight on Industry Leaders: Hailey expresses gratitude for the impact of numerous leaders, including Jen (America's Credit Unions) for empowering frontline teams with quarterly fraud trainings, Mark Solomon (IAFCI) for his global perspective , and Trisha Stoner (Carolinas Chapter IAFCI) whom Hailey is honored to serve as Second VP under.Honoring Courage and Legacy: The episode shares moving highlights from the Carolinas IAFCI Conference, including the creation of a Community Service Award and the naming of the Gavin Guffey Cyber Investigator of the Year award. This new award honors the legacy of Gavin Guffey and the advocacy of House Representative Brandon Guffey in the fight against online exploitation and sextortion.The State of the Fraud Fighter: The biggest theme resonating with every guest is that fraud fighters are exhausted, but hopeful. That combination of determination and optimism is what is creating movement.Get in the mood of being grateful and be reminded of how strong the fraud-fighting community truly is.

Listen to today's podcast... Sadly, one in 10 Canadians suffers from some type of substance use disorder. That could mean your colleague, your neighbour or someone in your own family. Addiction does not discriminate—it affects all walks of life. ​ The total societal cost of substance abuse is in the billions. Whether the cost comes from lost productivity in the workplace, increased cost to our healthcare system or pressure on our law enforcement agencies, substance use disorders cost money. People are dying. Substance use disorders can be progressive and fatal if left untreated. Take One Action Today To Build Your #Resiliency!      So Here Are Today's Tips For Building Your Resiliency And Celebrating National Addiction Awareness Week: Choose to recognize that substance use disorders are health disorders. They are not the result of any kind of character flaw or lack of personal willpower. In fact, substance use disorders are the most common mental health disorder. Stigmatizing language can perpetuate harmful stereotypes and act as a barrier to seeking help and sustaining recovery. The truth is … WORDS MATTER. Watch the language that you use. Here are some ways to avoid using language that stigmatizes substance use and addiction: Use “people-first language.” For instance, refer to “person who uses substances”, rather than a  “drug user”, “addict” or “alcoholic”. This is more neutral language that helps to maintain the individuality of the person. Choose language that promotes the recovery process. This means not describing a person being “clean” or “dirty” but rather “not currently using substances” or “in recovery”. For more information on coping with mental health issues, sign up for one of my on-line courses at worksmartlivesmart.com under the Resources And Courses tab. #mentalhealth #hr

Brian Laundrie body cam footage from the Moab stop has been dissected endlessly. But what if we've been listening to the wrong things?In this episode, Jack Fox applies Statement Investigation to the exact words Laundrie used when speaking to police. It's not his behaviour that tells the story, it's how he talks around it. The repeated minimisation, the subtle shifts of responsibility, the calm tone that conceals disruption.This isn't just about what happened between two people. It's about the consequences that rippled out through families, through parents on both sides, and through a public trying to make sense of tragedy.Could officers have picked up on those cues if they knew what to listen for? Could this change how we read cases like this in the future?Consider it an update. Not of the facts, but of how we interpret them.Want more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribeArtwork by StefWithAnFResearch and additional analysis by Lina

If the current political climate wasn't bleak enough, Donald Trump is now calling for his political enemies to be executed. The transgression of these military and CIA veterans? Calling on their military colleagues to uphold the Constitution. The president is calling for unprecedented levels of political violence and his administration cronies are supporting him. David Rothkopf and Norm Ornstein are back to discuss the terrifying implications for our democracy. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

If the current political climate wasn't bleak enough, Donald Trump is now calling for his political enemies to be executed. The transgression of these military and CIA veterans? Calling on their military colleagues to uphold the Constitution. The president is calling for unprecedented levels of political violence and his administration cronies are supporting him. David Rothkopf and Norm Ornstein are back to discuss the terrifying implications for our democracy. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

In this powerful message, Pastor Mike reminds us that our words carry weight and shape our lives. Drawing from Mark 11:23 and Romans 10:8, he teaches that what we confess with our mouth reflects the faith in our heart. When we speak God's Word, we align ourselves with His promises and open the door to transformation. Discover how to put your mouth where your faith is, and why your confession determines who you are and what you have in life. This message will challenge and inspire you to speak boldly, live faithfully, and declare God's truth over every situation.

It's often said that “words matter.”And hospital patient status assignment is no exception. What do your teams say when a patient is in inpatient status which isn't supported?  How about the reverse: when a patient is in outpatient status with observation services. Can your team change to inpatient? Words matter, and Dr. Juliet Ugarte Hopkins, chief medical officer for Phoenix Medical Management, Inc., will explain precisely how impactful your choices can be.During the next live edition of Talk Ten Tuesday, Dr. Juliet Ugarte Hopkins will report on this timely topic.The broadcast will also feature these instantly recognizable panelists, who will report more news during their segments:Social Determinants of Health: Tiffany Ferguson, CEO for Phoenix Medical Management, Inc., will report on the news that is happening at the intersection of medical record auditing and the SDoH.CDI Report: Cheryl Ericson, Senior Director of Clinical Policy and Education for the vaunted Brundage Group, will have the latest CDI updates.The Coding Report: Christine Geiger, Assistant Vice President of Acute and Post-Acute Coding Services for First Class Solutions, will report on the latest coding news.News Desk: Timothy Powell, ICD10monitor national correspondent, will anchor the Talk Ten Tuesdays News Desk.

Low-Cost, High-Impact CX Improvements The Power of Language: Transform "I can't" into "How can we" Shift from "I have to" to "We get to" Being "impeccable with your word" (inspired by The Four Agreements) Words trigger emotional responses that shape customer perception Getting CX Buy-In Across Organizations The Alignment Problem: CX initiatives fail when metrics aren't shared across departments Success came when executives adopted the same CX metrics as the CX team Without shared goals, customer insights get shelved with "we'll get to it later" The Pilot Program Strategy: Start small before asking for big budgets Show proof of concept with intentional, measurable pilots Use success to rally and align different areas of the company Real Example - CX Day Success: Introduced first-ever CX Day celebration at 145-year-old engineering company Started small despite skepticism Now an annual tradition that continues after her departure Rethinking CX Metrics Beyond Traditional Measurements: NPS and effort scores are starting points, not endpoints "Satisfaction" is no longer good enough (it's the equivalent of "fine") New focus: Emotional altitude across every touchpoint The Emotional Impact: Brains constantly cycle between thinking and feeling Emotions create lasting imprints that shape brand perception Research shows: 12 positive experiences needed to overcome 1 negative Measure emotional highs to identify gaps and successes The Four Rs of CX Impact: Revenue Retention Reputation Referrals The Future of Contact Centers Human + AI Integration: Smart companies intentionally map where humans add value vs. where AI should handle interactions The answer is "both/and" not "either/or" Critical: Validate designs with real customers, not just internal teams The Contact Center Superpower: Contact center teams speak to more customers in a week than other departments do in a year This proximity to customers gives agents unique power to be organizational change agents Voice of customer insights should inform product development, marketing messaging, and more Words Matter in the AI Era: Example: Website offering "24/7 support, our guides are happy to help you" "Guides" for both humans and AI feels impersonal Naming and framing still matters The Power of Customer Voice The 10-Minute Video Story: A contact center leader captured customer feedback about a failed new product. At an executive meeting, he played a 10-minute compilation of customer complaints. The CEO's initial advisor said it was a career-ending mistake The CEO walked out during the video Result: CEO returned and said it was "the best 10 minutes anybody's ever played" and named him employee #1 Customer voice changed the company's trajectory The Validation Imperative: Internal perspective isn't enough Customer validation must be iterative, not one-time Can't use internal team as proxy for outside voice Both internal knowledge AND customer validation matter The Fundamental C-Suite Challenge When C-suite leaders aren't aligned in their meetings, misalignment trickles down through the entire organization. This is the root problem preventing effective CX implementation. Notable Stories The Morgan & Morgan Tattoo Story: Leadership promised to get company logo tattoos if the team hit an unprecedented conversion rate goal. When they achieved it, 40 leaders got matching tattoos - four tattoo artists came in for the day. The question became: "Is your brand tattoo-worthy?" Stacey's Podcast Origin: Bought her first microphone for under $50, then waited six months before taking it out of the box due to fear. That mic ignited her journey to intentionally sharing her voice through podcasting. Living Podcasting: At the conference, Stacey pulled out her mic to record a 10-minute session where Amas (who has Parkinson's) gave direct advice to her relative with a similar condition - creating immediate, personal value rather than secondhand communication. Takeaways for Contact Center Leaders Language shapes reality - Small word changes create emotional shifts in customer experience Demand metric alignment - CX can't succeed unless executives share the same measurements Start with pilots - Prove value small-scale before requesting major investment Leverage your proximity to customers - Use it to become the organizational glue and change agent Validate everything with real customers - Internal assumptions aren't enough Map the human-AI journey intentionally - Design where each adds value, then test with customers Bring customer voice to leadership - Sometimes the most powerful thing is making them listen directly Average isn't acceptable - Move beyond satisfaction to creating emotional highs

Don't tell anyone, but the podcast version has bonus content!Tonya Harding Interview examined like never before. In this episode, Jack applies Statement Investigation to Tonya Harding's own words and finds hidden patterns that shift how we see the Nancy Kerrigan attack.Harding's interviews have been replayed for years and even inspired a movie. But no one has broken them down like this. Jack investigates her evasions, emotional distancing, and linguistic red flags to answer a key question. What did Tonya Harding really reveal about the attack?From the trash evidence to the phone call to Vera Marano, this analysis sheds new light on a scandal that gripped the world.Note from Jack – for some reason I had a compulsion to call Tonya, Nancy all the way through this episode. If you know why, do let me know. Hopefully I did it much less than it seemed to me at the time!The NATW Facebook Group mentioned in the episode is at https://www.facebook.com/groups/680041943036112/Want more from Never A Truer Word? Become a member on YouTube or Spotify and get early access, exclusive episodes and moreYouTube Membership: https://www.youtube.com/channel/UCgBFGUA67ZunxIbe51LnqGg/joinSpotify: https://creators.spotify.com/pod/show/neveratruerword/subscribeArtwork by StefWithAnFResearch and additional analysis by Lina

As deeply disturbing as our current political situation is, the consequences of dysfunction in Washington on average Americans is what really matters. Norm Ornstein and David Rothkopf are back to discuss the devastating impact on real people of everything from DC corruption to MAGA efforts to gut essential healthcare and social services upon which tens of millions of us depend. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

As deeply disturbing as our current political situation is, the consequences of dysfunction in Washington on average Americans is what really matters. Norm Ornstein and David Rothkopf are back to discuss the devastating impact on real people of everything from DC corruption to MAGA efforts to gut essential healthcare and social services upon which tens of millions of us depend. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Rabbi Dunner marks the fifth yahrzeit of Rabbi Lord Jonathan Sacks by reflecting on one of Rabbi Sacks' most moving teachings — that creation, covenant, and love all depend on words. Through the story of Isaac and Rebecca in Chayei Sarah and Toldot, he explores how even holy silence can wound, and why communication — honest, vulnerable speech — is sacred.

In this episode, we unpack how words matter when having leadership conversations.

The Tuesday elections were a massive success for the Democrats and a beacon of hope for the United States. Nevertheless, we are still living under a Donald Trump presidency, and the impact of these victories are yet to be seen. Will these successes have a lasting effect for the Democrats? David Rothkopf and Norm Ornstein are back to discuss the elections, Nancy Pelosi's retirement, California's Proposition 50, and more. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

The Tuesday elections were a massive success for the Democrats and a beacon of hope for the United States. Nevertheless, we are still living under a Donald Trump presidency, and the impact of these victories are yet to be seen. Will these successes have a lasting effect for the Democrats? David Rothkopf and Norm Ornstein are back to discuss the elections, Nancy Pelosi's retirement, California's Proposition 50, and more. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

In this powerful episode of Banking on Fraudology, Hailey Windham sits down with Kathy Stokes, Director of Fraud Prevention Programs at AARP, a nationally recognized leader in consumer protection and elder fraud prevention. The conversation dives deep into Stokes's foundational statement: "We need to talk about victims in order to talk about the fraud as a crime". They explore why language is the single most critical tool in the fight against financial crime and how the words we choose can either help or harm. Key Takeaways:- Calling it a Crime: Stokes explains that financial fraud must be viewed as a crime, not as a mistake by the person who experienced it, which helps shift the blame from the victim to the transnational criminal enterprises that are often responsible. - The Problem with Avoiding "Victim": While a person who experienced the crime should be allowed to lead the conversation one-on-one, in the third person, the term "victim" should be used to help people understand the severity of the crime. - The Power of Empathy: They discuss the psychological impact of being deceived, and why approaching a person with context and empathy (rather than immediately saying "you've been scammed") is crucial to prevent them from shutting down. - Changing the Language: Stokes shares two terms she wishes the industry would eliminate: "fraudster," because it sounds "kind of cute" and gets the perpetrator "off the hook," and "victim assisted," which inaccurately implies the victim aided the crime rather than being coerced or manipulated. - A Call to Action for Fraud Teams: Kathy Stokes stresses that the first reaction to someone who has experienced fraud should be: "My God, I'm so sorry this happened to you. It's not your fault. Come on, let's talk about it. Let's report it". - Hope for the Future: Hear about AARP's groundbreaking work, including the Words Matter campaign and their effort to change the narrative surrounding fraud through advocacy, education, and partnerships. This is a must-listen for investigators, executives, and anyone working in the financial crimes space who is serious about strengthening prevention efforts and supporting those impacted by fraud.______________________________Connect with Hailey on LinkedInConnect with Kathy on LinkedInLinks:AARP Words Matter Campaign: aarp.org/wordsmatterFraud Wars on YoutubeAARP Fraud Watch Network

You may think you've seen crazy, but when it comes to Trump, you ain't seen nothing yet. With SNAP benefits set to expire and the effects of the shutdown mounting by the day, Republicans face a difficult political question: is it time to do the right thing? Norm Ornstein and David Rothkopf break down this fraught moment, why Republicans just might cave, and the lights at the end of the tunnel for Democrats.  Learn more about your ad choices. Visit megaphone.fm/adchoices

You may think you've seen crazy, but when it comes to Trump, you ain't seen nothing yet. With SNAP benefits set to expire and the effects of the shutdown mounting by the day, Republicans face a difficult political question: is it time to do the right thing? Norm Ornstein and David Rothkopf break down this fraught moment, why Republicans just might cave, and the lights at the end of the tunnel for Democrats.  Learn more about your ad choices. Visit megaphone.fm/adchoices

When someone you love is grieving, it's hard to know what to say—or what not to say. In this episode of Journey to Grateful, I explore the power of words during times of loss and how our intentions, though kind, can sometimes fall short. Learn how to offer genuine comfort, what phrases to avoid, and how presence and empathy can mean far more than perfect words ever could. This episode is for anyone wanting to better support a grieving friend or family member, reminding us all that words, actions, and even silence each have the power to heal when used with love and care.

Donald Trump just tore down the East Wing of the White House. Yup, that's right - the President of the United States, in the middle of a government shutdown, decides that what America really needs is a new grand ballroom in Washington, DC. Where is the accountability? How is such corrupt politics being normalized? Join David Rothkopf and Norm Ornstein as they search through the rubble and try to find answers. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Words matter to the Trump administration, and their willingness to accept and embrace the most vile language and discourse is despicable. At the same time, popular media is normalizing the administration's antidemocratic agenda while we slide further into authoritarianism. Why can't anybody call out the Trump administration for the authoritarian regime it is? Tune in as David Rothkopf and Norm Ornstein discuss this behavior, the dangers of Trump's political discourse, and the state of our slowly dying democracy. Learn more about your ad choices. Visit megaphone.fm/adchoices

Words matter to the Trump administration, and their willingness to accept and embrace the most vile language and discourse is despicable. At the same time, popular media is normalizing the administration's antidemocratic agenda while we slide further into authoritarianism. Why can't anybody call out the Trump administration for the authoritarian regime it is? Tune in as David Rothkopf and Norm Ornstein discuss this behavior, the dangers of Trump's political discourse, and the state of our slowly dying democracy. Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Bill speaks with congressional scholar Norm Ornstein about the deteriorating state of the United States Congress. They discuss the book Ornstein co-authored 13 years ago, 'It's Even Worse Than It Looks,' focusing on how the Republican party has evolved into an 'insurgent outlier.' Ornstein shares his personal history working in the Senate since 1970, citing a loss of 'institutional patriotism' among Republicans and their complete subordination to Donald Trump. He criticizes current congressional leadership, particularly Mike Johnson, and highlights issues like the Senate's blind approval of Trump nominees and the failure of effective oversight. Ornstein also addresses the implications of a government shutdown, the misuse of the Justice Department for political retribution, and the need for an effective Democratic response. He ends on a somber note, comparing current political dynamics to the erosion of democratic norms seen in history, suggesting that the road to recovery is uncertain and fraught with challenges. (No kidding.)Norman Ornstein is a political scientist, co-host of the podcast “Words Matter,” and author of books, including “It's Even Worse Than It Looks: How the American Constitutional System Collided with the New Politics of Extremism.” Today Bill highlights the work of one of his favorite morning reads, The Bulwark. A great website and media company founded by Never-Trump Republicans which is at the forefront of The Resistance. You can check it out at TheBulwark.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

"When they go low, we go high" is officially dead—and David Rothkopf and Norm Ornstein are here to hold a scathing critique of the Democratic Party's refusal to fight back. We need to ask: how do Democrats confront the "fuck around and find out" economy, quadrupled healthcare costs, the National Guard invasions, and finally make the Republican Party pay for their blatant disregard for our democracy? Looking for More from the DSR Network? Click Here: https://linktr.ee/deepstateradio Learn more about your ad choices. Visit megaphone.fm/adchoices

Chaos has ensued across the federal government as we face another shutdown. We're joined by political scientist, an emeritus scholar at the American Enterprise Institute, and friend of the show, Norm Ornstein, to make sense of it all. What is this shutdown all about? Healthcare. With Republicans in charge of the House, the Senate, the Presidency, AND the Supreme Court, can they dodge the blame? Meanwhile, Trump and OMB Director (and Project 2025 author) Russell Vought will use this moment to further gut the federal government. What kind of long term damage could this cause? Also this week, Trump proposed a deal to end the war in Gaza. Norm walks us through the terms and what comes next. Could peace be on the horizon? Plus, Norm breaks down the bizarre address from Trump and War Secretary Pete Hegseth to the top military generals. This entire stunt cost millions of dollars, but did it accomplish anything? Listen to Norm's podcast "Words Matter" with fellow friend of the show David Rothkopf: https://podcasts.apple.com/us/podcast/dsrs-words-matter/id1420216970