Podcasts about process mapping

Industrial Talk is onsite at Xcelerate 2025 and talking to Samantha LeSesne, Implementation and Services Director at Fluke Reliability about "Process Mapping, Successful Implementations". Scott MacKenzie hosts the Industrial Talk Podcast, celebrating industrial professionals and their innovations. At the Accelerate 2025 event in Austin, Texas, sponsored by Fluke Reliability, he interviews Samantha LeSesne, who discusses her journey from teaching to her current role as Implementation and Service Director at Fluke. Samantha emphasizes the importance of process mapping, both internally and for customers, to identify gaps and improve efficiency. She highlights the need for customization in EAM (Enterprise Asset Management) solutions to meet specific customer needs. Samantha also touches on the role of AI in enhancing EAM, stressing the balance between technology and practical, on-the-floor applications. Action Items [ ] Connect with Samantha LeSesne Fluke on LinkedIn to discuss processes and solutions. Outline Introduction and Welcome to Industrial Talk Podcast Scott MacKenzie introduces the Industrial Talk Podcast, emphasizing its focus on industrial professionals and their innovations. Scott welcomes listeners to the podcast, highlighting the event Accelerate 2025 in Austin, Texas, sponsored by Fluke Reliability. Scott provides information on how to find Fluke Reliability online, encouraging listeners to visit their website for asset management solutions. Scott introduces Samantha, the guest for the episode, and asks her to pronounce her last name, which she spells out as "LeSesne." Samantha's Background and Role at Fluke Samantha shares her background, mentioning her experience as a teacher in New York City and her transition to working with Fluke eight years ago. She discusses her roles in product marketing, product management, and her current position as the implementation and service director for EAM. Samantha explains her responsibilities, including working with teams and customers to ensure the successful implementation of EAM solutions. Scott and Samantha discuss the importance of understanding and addressing customer needs to make EAM solutions effective. Understanding Processes and Mapping Samantha explains the concept of a process, using a visual example of moving from point A to point B. She emphasizes the importance of simplifying processes to make them more effective and less complicated. Samantha discusses the importance of aligning processes with customer goals and timelines to avoid frustration and ensure successful implementation. Scott and Samantha talk about the importance of mapping current and future states of processes to identify gaps and improve efficiency. Implementation and Customization of EAM Solutions Samantha describes her two core teams: the implementation team and the product specialist team. The implementation team focuses on getting customers up and running with EAM solutions, while the product specialist team handles customization and integration with other systems. Samantha highlights the importance of customization to meet the unique needs of different sites within a company. Scott and Samantha discuss the challenges of standardizing EAM solutions while accommodating individual site requirements. The Role of AI and Data in EAM Samantha discusses the potential of AI in enhancing EAM solutions, emphasizing the need for AI to analyze large amounts of data.

As your nonprofit grows, the question of how to manage your marketing efforts becomes increasingly crucial. Should you hire a contractor, bring marketing in-house, or maintain a mix of both? In this episode, we explore the intricacies of building and expanding your marketing team, offering insights on when and how to make these pivotal decisions. Our guest, Kasper Sierslev, brings a wealth of experience from both agency and in-house perspectives. As a visionary thought leader in marketing operations, Casper shares valuable strategies for nonprofits at various stages of growth.   Key Insights on Marketing Team Development - The importance of balancing in-house expertise with external perspectives - How to determine which marketing functions to bring in-house first - Strategies for effective collaboration between internal teams and external agencies - The value of documenting processes and creating annual marketing plans   Building Your Marketing Dream Team Casper suggests starting with a small, versatile team: - A digital graphic designer for visual content creation - A copywriter to maintain consistent messaging and brand voice This foundation allows you to handle day-to-day marketing tasks while still leveraging external expertise for specialized projects or campaigns. Maximizing Agency Partnerships When working with external agencies, Casper recommends: - Clearly defining project scope and expectations - Fostering transparent communication and collaboration - Utilizing agencies for their unique insights and industry trends - Balancing agency work with in-house capabilities for cost-effectiveness   Streamlining Your Marketing Operations To create more time for creative work, Casper emphasizes the importance of: - Mapping out processes and creating playbooks - Batching content creation for efficiency - Regularly reviewing and refining your marketing strategies By implementing these strategies, you'll be better equipped to make informed decisions about your marketing team's structure and capabilities, ultimately driving more effective campaigns and better results for your nonprofit.   Want to skip ahead? Here are key takeaways: 07:12 Building Your Initial Marketing Team Start with a digital graphic designer and copywriter as your foundation for handling day-to-day marketing tasks. 15:38 Balancing In-House and External Resources Learn how to effectively collaborate with agencies while maintaining control over your marketing strategy. 23:05 Streamlining Marketing Operations Discover techniques for creating efficient processes that free up time for creative work and strategic thinking. 29:47 Embracing Creative Ideas Understand the power of innovative thinking in marketing and how to prioritize creativity in your campaigns. Kasper Sierslev Kasper Sierslev is not just a marketer; he's a visionary thought leader dedicated to transforming in-house marketing and creative collaboration. Kasper's journey is a testament to his commitment to sharing knowledge and nurturing creativity, not solely for client acquisition, but for the elevation of the entire industry. As the founder of a company that helps brands establish and fortify in-house competencies, Kasper brings a wealth of experience. His extensive background encompasses pivotal roles in respected brand agencies, as well as steering his own startup and overseeing global campaigns for one of the world's largest shipping companies. This multifaceted experience equips him with a unique perspective, allowing him to effortlessly bridge the gap between diverse industry landscapes. Kasper's passion for in-house marketing is palpable, evident in his best-selling book, “Moving In-House. (https://moving-in-house.com/the-book)” Learn more at https://zite.agency https://www.linkedin.com/in/kaspersierslev/ https://www.instagram.com/cphillustrated/ Connect with us on LinkedIn: https://www.linkedin.com/company/the-first-click Learn more about The First Click: https://thefirstclick.net Schedule a Digital Marketing Therapy Session: https://thefirstclick.net/officehours

Process mapping is a powerful tool for improving efficiency in manufacturing. Rebecca Jasper, Supply Chain and Operations Executive, shares how to map workflows, eliminate inefficiencies, and create alignment across teams. Whether you're working to reduce waste, improve lead times, or enhance collaboration, these strategies will help you implement process mapping effectively. Get practical steps to refine your processes and achieve better results. Not a Manufacturers Alliance member? Request a Demo Have a question or topic you'd like featured in a future podcast episode? Ask Here! Podcast Resources: Lean Practitioner Certification  

What's stopping your business from thriving without you? In this episode, Jerome Myers hosts Adi Klevit, founder of Business Success Consulting Group, to uncover the often-overlooked value of documenting and implementing processes. Adi shares real-life stories of businesses that doubled their value, onboarded employees faster, and achieved true operational freedom—all by putting robust systems in place.  Whether you're planning to sell your business or simply want to reclaim your time, this episode offers actionable insights to ensure your business works for you, not the other way around. [00:00 - 07:28] The Power of Documentation Processes are key to scalability and freedom Knowledge transfer ensures continuity Documented processes can double business value [07:29 - 12:56] Building a System-Driven Culture Processes must be implemented, not just written Accountability ensures systems are followed Onboarding can be reduced from months to weeks [12:57 - 18:24] Process Mapping and Simplifying Complexity Process mapping reveals inefficiencies Improved communication reduces delays Consistency builds internal and external trust [18:25 - 24:36] Timing Is Everything: When to Document Processes Start with sales and marketing when new Documenting helps refine evolving systems Proof of concept ensures processes work [24:37 - 32:48] Scaling, Legacy, and Freedom Processes free founders from daily operations Buyers value businesses with documented systems Adi scaled her team by documenting her own processes Key Quotes: "There is always a process for everything. It's simply a matter of capturing it and then creating it." – Adi Klevit "When you hire someone, they need to know what to do. A documented process ensures they can replicate success every single time." – Adi Klevit Connect with Adi! Website: https://bizsuccesscg.com/ LinkedIn: https://www.linkedin.com/in/adiklevit/ Contact Number: 503-662-2911 Ready for your next chapter? Start Your Assessment Now

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Every registrar's office has a series of functions they perform as part of their regular business. Sometimes these functions are well thought out and run smoothly every time. Other times there are things we do that are cobbled together and have steps that accrue over time and no one is really sure why we're doing what we're doing. If you've ever wanted to crack some of those processes open because you think there's gotta be a better way, then this episode is for you. We talk with Alex Aljets about how to map a process, key pitfalls to avoid, and how your office can benefit from well-documented process maps. Key Takeaways:Mapping a process doesn't take any complicated software, but there are some very good digital tools available. You probably already have everything you need, though! Don't let technology limit your process mapping. Process mapping is collaborative. It's important to include representatives from the entire span of the process for quality assurance and change management. Start small! But keep going! It doesn't take much to map a process, but the benefits can be significant in terms of time savings, gained administrative efficiencies, and more institutional knowledge.   Host:Doug McKenna, University RegistrarGeorge Mason Universitycmckenn@gmu.edu Guests:Alex AljetsHigher Education Process Improvement Strategistalex@aljetsconsulting.com Connect on LinkedIn References and Additional Information:AACRAO Core Competencies - Leadership & ManagementAACRAO Professional Proficiencies - Records and Academic Services“Given these constraints, how might we…”University Innovation AllianceIDEO U

Welcome to a new episode of Business Lunch! In this episode, hosts Roland Frasier and Ryan Deiss discuss key strategies for maximizing business efficiency and fostering innovation. Drawing lessons from Amazon's turnaround under Andy Jassy, they explore actionable insights that can be applied to businesses of all sizes, from small startups to large enterprises. Tune in to learn about the importance of process mapping, streamlining operations, and balancing innovation with operational efficiency to drive profitability and growth.Highlights:"What gets measured gets managed—if you don't know the process, you can't improve it.""The CEO at scale is fundamentally the chief communications officer.""You can optimize only after you visualize; mapping out your processes is the first step to improvement.""Creating a safe space for employee ideas is crucial for fostering an innovative company culture."Timestamps:00:00 - The Importance of Process Mapping for All Business Sizes01:03 - Case Study: Amazon's Turnaround04:42 - Streamlining Operations07:08 - How to Access Resources on BPO10:24 - The Role of CEOs in Quality Control and Oversight16:09 - Encouraging Innovation Among Employees18:39 - Business Strategies in a Post-Pandemic World22:19 - Personal Touch in Leadership During Transition Periods27:23 - Communicating Effectively as a CEO 32:37 - ConclusionCONNECT • Ask Roland a question HERE.RESOURCES:• 7 Steps to Scalable workbook • Get my book, Zero Down, FREETo learn more about Roland Frasier

Join us as we explore the pivotal role of process mapping in biotech knowledge management. Our guest, Irwin Hirsh, a seasoned biotech consultant concentrating on enhancing business efficiency and effectiveness, shares invaluable insights into leveraging technology to streamline operations.Key Insights:Identifying Critical Process Knowledge: Learn strategies to identify and manage vital process knowledge essential for optimal performance.Transitioning from Implicit to Explicit Knowledge: Discover why converting hidden, tribal wisdom into structured, accessible information is crucial for scalability and continuity.Harnessing Digital Tools: Explore effective approaches to digital transformation, ensuring seamless integration and collaboration across teams and time zones.Join us as Irwin uncovers actionable steps to enhance efficiency and innovation in biotech through strategic process mapping.Connect with Irwin Hirsh:LinkedIn: https://www.linkedin.com/in/ishirshQ-Specialists AB: https://www.qspecialists.comNext Steps:Wondering how to develop biologics and cell & gene therapies with peace of mind? Schedule your free assessment to propel your success: https://bruehlmann-consulting.com/assessmentDevelop biologics better, faster, at a fraction of the cost with our Fractional CTO services. Curious? DM us at https://bruehlmann-consulting.com

Want to turn your biotech chaos into streamlined success? Learn from expert Irwin Hirsh, a seasoned biotech consultant concentrating on enhancing business efficiency and effectiveness, on how process mapping can transform your knowledge management and elevate your business performance.Key Takeaways:Eliminate Scope Creep: Learn how to maintain focus in projects despite shifts and changes, improving productivity and reducing frustration.Bridge Experience Gaps: Understand how process mapping creates a common language, enabling seamless knowledge transfer between seasoned experts and newcomers.Enhance Systematic Approach: Discover the power of standardization and continuous improvement to boost overall business performance.Tune in to uncover practical strategies that can transform your knowledge management practices and drive your biotech endeavors to new heights.Connect with Irwin Hirsh:LinkedIn: https://www.linkedin.com/in/ishirshQ-Specialists AB: https://www.qspecialists.comNext Steps:Wondering how to develop biologics and cell & gene therapies with peace of mind? Schedule your free assessment to propel your success: https://bruehlmann-consulting.com/assessmentDevelop biologics better, faster, at a fraction of the cost with our Fractional CTO services. Curious? DM us at https://bruehlmann-consulting.com

David Charalambous is the founder of Reaching People. He's a behavioural expert who's skills include NLP, EFT, General Semantics, System Theory, Process Mapping, Dynamics and Communication. He has built a unique model of communication bringing together models form numerous fields to form unique and simple-to-explain systems. These models have been shown to various experts globally and have been recognised in providing significant value in understanding human behaviour, especially as it relates to communication. This allows for the development of powerful messaging and creates the conditions for successful dialogue. In this episode we analyze all the elements involved in reaching people from cognitive dissonance to story telling. We discuss why some people not listening to logic, reason or evidence and are instead making decisions based on emotions or media gossip. Having better conversations is our new way forward.    Check out David's courses here: https://reachingpeople.net/   Watch full length video episodes and receive bonus content on our new YouTube Channel Here! https://www.youtube.com/@TheSovereignCEO   Ready to build a business with impact outside of the 9-5 matrix? Join me inside The Sovereign CEO Academy  https://www.karlajoytreadway.com/the-sovereign-ceo   Download my free ebook The Blueprint for my profit path to success https://www.karlajoytreadway.com/blueprint      

Why you should listenLearn why mapping out business processes is crucial before implementing technology solutions and how this can lead to more successful projects.Discover the importance of speaking the same language as your clients and building long-term, trust-based relationships.Get insights into integrating platforms like Rootstock with Salesforce to provide comprehensive solutions tailored to specific industries.You're handed a potential client lead but quickly realize there's a significant missing step: the right process. In this episode, I sit down with Jessie Mead, co-founder of Cloud Journey Consulting Group. Jessie shares her extensive experience in the Salesforce ecosystem and her journey from the financial sector to becoming a top Salesforce consultant with over 17 certifications. We delve into the importance of getting business processes before implementing technology solutions and how a tool can make a significant difference. Don't miss this insightful conversation on optimizing your business processes for success.About Jessie MeadJessie Mead has been at the forefront since the early years of the Salesforce platform. Previously serving years as a Marketing Executive in the finance world, Jessie designed and implemented a groundbreaking M&A platform that led to her selection for M&A Advisors 40 under 40. She chose Salesforce as a career, has 17 certifications, and has helped countless businesses succeed with Salesforce. Jessie lives in Dallas. She has a passion for photography and loves to travel at every opportunity.Resources and LinksCloudjourneygroup.comJessie's LinkedIn profilePrevious episode: 542 - 7 Profit Drivers for Tech ConsultantsCheck out more episodes of The Paul Higgins ShowTech Consultant's RoadmapJoin our newsletterJoin the Tech CollectiveSuggested resourcesFind out more about Paul and how he can help youBONUS: Jessie offers complimentary Salesforce/Certinia architecture reviews if you'd like a health check of your current org! Take advantage of this offer by sending Jessie a LinkedIn message and letting her know you heard her podcast episode.

In this episode of the "Jerry-Rigged Podcast," host Jerry Suhrstedt and guest Ian Gotts, co-founder of Elements.cloud, discuss the importance and benefits of process diagramming, particularly focusing on Universal Process Notation (UPN). Ian explains how UPN simplifies complex processes, making them easier to understand and implement compared to other methods like BPMN. They highlight the practical applications of UPN in the Salesforce ecosystem and how it can facilitate better remote collabo... --- Send in a voice message: https://podcasters.spotify.com/pod/show/jerry-rigged/message

Send Gwendolyn a Text Message!Do you feel overwhelmed by your business's chaotic processes? Maybe you're unsure where to begin streamlining your workflows or automating tasks. In this episode, I'm walking you through the essential steps of process mapping, transforming your cluttered systems into smooth, efficient operations.This episode is for you if you're ready to uncover and eliminate inefficiencies, make your business more productive, and elevate your customer experience by clarifying every step of your core processes. Listen in, and let's get your business on the path to optimization!In this episode, we cover:The steps involved in identifying and naming a process to map.The importance of assembling the right team to provide comprehensive feedback.Techniques for setting clear goals and collecting essential data.Methods to organize steps sequentially and analyze the process map for improvements.Strategies for implementing and monitoring improvements in your business processes.Okay beautiful people, remember, process mapping is a powerful tool for identifying inefficiencies and improving business operations. By carefully mapping out each step, gathering data, and involving your team, you can uncover hidden issues and make impactful changes that enhance productivity, reduce costs, and streamline workflows.What steps are you taking to identify inefficiencies and improve your business operations? Come share with me on social!Mentioned Links & ResourcesHow Automation and Process Mapping Can Transform Your BusinessStop being overwhelmed and let your clients get back to having the best of you.Book your complimentary discovery call!Connect with GwendolynWebsiteFacebookLinkedInInstagram Thanks for joining me on this episode of Leading Behind the Scene! If you enjoyed this episode, please leave a review on Apple or Spotify to help me reach even more entrepreneurs ready to make their moves.

Send Gwendolyn a Text Message!Do you find yourself drowning in repetitive tasks that eat up your valuable time? Maybe you struggle to pinpoint inefficiencies within your business operations. In this episode, we're talking about automation and process mapping and how these powerful tools can revolutionize the way you work.This episode is for you if you're a business leader, an aspiring entrepreneur, or just a curious soul eager to unravel the secrets behind effective business operations. Whether you aim to streamline your processes, enhance efficiency, or free up time for more strategic endeavors, this episode is your roadmap to operational excellence.In this episode, we cover:The definition and everyday examples of automation.The significance and benefits of process mapping.Real-life automation processes in lead generation.How to reduce errors and save time through automation.Identifying and resolving bottlenecks and redundancies.Cost-saving strategies and improving business scalability.The importance of flexibility and adaptability in business operations.Remember, the transformative power of automation and process mapping in making your business more efficient, scalable, and adaptable. By visualizing your workflows and leveraging technology, you not only reduce errors and save time but also create a structured environment that fosters continuous improvement and strategic growth.What triggers can you identify in your business processes, and how could automating these improve efficiency? Come share with me on social!Stop being overwhelmed and let your clients get back to having the best of you.Book your complimentary discovery call!Connect with GwendolynWebsiteFacebookLinkedInInstagram Thanks for joining me on this episode of Leading Behind the Scene! If you enjoyed this episode, please leave a review on Apple or Spotify to help me reach even more entrepreneurs ready to make their moves.

Ever wonder why your business processes lead to stress and bottlenecks? We break down how process mapping can streamline operations and free up more time for you. Tune in!Time Stamps00:33 - Understanding Process Mapping09:07 - Utilizing Software to Streamline Processes10:59 - Dos & Don'ts When Creating Process Maps13:48 - The Importance of Clear Responsibilities24:17 - Benefits of Process Mapping27:39 - Episode OutroQuotable Moments from the Episode"Most companies have processes, but are not written down." - Martin"An overcomplicated process with too many stages is too much to manage." - Khalil"A lot of times they're just not designing the process intentionally. It's just kind of happening. And it's like they're building a house without blueprints." - KhalilLearn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE! ResourcesNeed Marketing Help? We Recommend BenaliNeed Help with podcast production? We recommend DemandcastMore from Martin Hollandtheprofitproblem.comannealbc.com   Email MartinMeet With MartinLinkedInFacebookInstagramMore from Khalilbenali.com Email KhalilMeet With KhalilLinkedInFacebookInstagramMore from The Cashflow ContractorSubscribe to our YouTube channelFollow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)Visit our websiteEmail The Cashflow Contractor

“AI is being rapidly adopted in marketing, with 84% of marketers using AI in 2020, up from 29% in 2018” (Source: Salesforce) "AI is the future, not just of technology, but of humanity." (Quote: Stephen Hawking) “AI takes traditional process mapping to the next level by automating inefficiency discovery, enabling real-time monitoring, and generating actionable process improvement insights - all at a speed and scale not possible with manual methods alone. This empowers businesses to streamline processes, reduce costs and boost overall operational efficiency.” Find out more with Neil Wilkins http://neilwilkins.online in this webinar recording with Cambridge Marketing College http://marketingcollege.com/events

If you think you can achieve optimal AI automation without mapping your processes, you are doing things the wrong way round, according to Sam Drauschak, Co-founder and Chief Process Scientist of Truvle http://truvle.com In this episode of the Neil Wilkins Podcast https://podcasters.spotify.com/pod/show/neilwilkins Sam and Neil discuss the value of a deep understanding of every process in your business, step by step, click by click. With process mapping you uncover possibilities and solve discrete issues. Without mapping your processes, you leave yourself open to chance. For more content like this, visit Neil Wilkins Online http://neilwilkins.online

Ahhhhh Geek Out (he says he's more of a nerd than a geek, so…) Process Mapping is a thing! It's the efficient, distilled, visual representation of data, the structured capture of process data. And while that doesn't sound like a riveting thing to talk about, I assure you, this episode was filled with nuggets you can use in your business and personal life. Key points to listen for: • Have a foundational start point • Communicate - and look for the multiple ways that things are communicated in each of your systems (at work, in multiple communities, and at home) • Visual representations of processes give consciousness to businesses • ChatGPT compiles data to answer questions while Sam's company www.Truvle.com, structures the process data it compiles Find Sam Druschak on LinkedIn or at www.Truvle.com

Explore the cutting-edge concepts of Software Bill of Materials (SBOM) and the newly coined Workflow Bill of Materials (WBOM) in our latest newsletter article, where we unravel how these strategies can revolutionize operational transparency and business security.________This fictional story represents the results of an interactive collaboration between Human Cognition and Artificial Intelligence.Enjoy, think, share with others, and subscribe to "The Future of Cybersecurity" newsletter on LinkedIn.Sincerely, Sean Martin and TAPE3________Sean Martin is the host of the Redefining CyberSecurity Podcast, part of the ITSPmagazine Podcast Network—which he co-founded with his good friend Marco Ciappelli—where you may just find some of these topics being discussed. Visit Sean on his personal website.TAPE3 is the Artificial Intelligence for ITSPmagazine, created to function as a guide, writing assistant, researcher, and brainstorming partner to those who adventure at and beyond the Intersection Of Technology, Cybersecurity, And Society. Visit TAPE3 on ITSPmagazine.

Explore the cutting-edge concepts of Software Bill of Materials (SBOM) and the newly coined Workflow Bill of Materials (WBOM) in our latest newsletter article, where we unravel how these strategies can revolutionize operational transparency and business security.________This fictional story represents the results of an interactive collaboration between Human Cognition and Artificial Intelligence.Enjoy, think, share with others, and subscribe to "The Future of Cybersecurity" newsletter on LinkedIn.Sincerely, Sean Martin and TAPE3________Sean Martin is the host of the Redefining CyberSecurity Podcast, part of the ITSPmagazine Podcast Network—which he co-founded with his good friend Marco Ciappelli—where you may just find some of these topics being discussed. Visit Sean on his personal website.TAPE3 is the Artificial Intelligence for ITSPmagazine, created to function as a guide, writing assistant, researcher, and brainstorming partner to those who adventure at and beyond the Intersection Of Technology, Cybersecurity, And Society. Visit TAPE3 on ITSPmagazine.

Ready to supercharge your business growth and efficiency for the new year? Brace yourself for actionable advice with our very special guest, Julia Wolf, a Six Sigma Master Black Belt. Julia has spent much of her life in the corporate world, but has also been in the shoes of a small business owner. In this episode, she's going to talk to us about about Process Mapping.Six Sigma, in case you don't know , is a set of tools and methodologies that improves business and improves quality. Six sigma identifies inefficiencies, and puts solutions in place to improve business profitability.Basically, with six sigma principles you too can streamline your business to help you reach your goals, no matter what size your business is. Now you may also wonder why Julia is such a special guest. That's because besides being an expert at process and systems analysis,  Julia is also my sister. When I was putting this show together, I couldn't think of a better guest to talk about this because she has been in the shoes of a small business owner and as a systems expert.Get ready to roll up your sleeves and apply award-winning operations principles to your business to streamline your processes, train new employees, and ultimately, achieve your goals. So sit back, tune in, and let's get mapping!Send us a Text Message.Support the Show. Show Notes Apply to be featured on My Weekly Marketing!

Live in your state of creativity because there is so much to do and know about creating your product and inventions to solve problems. Innovation is a necessity to new ideas, products and making the world go round! Process Mapping can be utilized to communicate with teammates and find inefficiencies in the process. Get started now and deliver the best version of your creation tomorrow.Visit our Instagram at:IG: @financial_legacy_leaEmail Lea at:president@aleashelpinghand.comTo learn more, visit:http://www.aleashelpinghand.vision/Listen to more episodes on Mission Matters:https://missionmatters.com/author/lea-smith

Cell and gene therapies present an enormous opportunity for patients – the ability to insert or adapt genetic material is a true breakthrough for precision medicine and brings hope to those with previously incurable diseases. However, bringing these therapies to patients comes with enormous complexity – from research and approval through manufacturing and administration. In this episode, Jen and Mindy are joined by special guests Karen Baldry and Rebecca Sisselman to discuss the opportunities cell and gene therapies present, the challenges industry partners may be facing, and key considerations for navigating towards success.For a recent example of Vynamic's work in cell and gene therapy, check out our case study “Market Access Capability Analysis & Process Mapping for a Cell and Gene Therapy (CGT) Biotech”  Podcast Tags: healthcare, life sciences, cell and gene therapy, gene therapy, rare disease, drug launch Source Links: Eight imperatives for launching cell and gene therapies Why Integrated Partners are Critical to Cell and Gene Therapy Success Untangling the Complexities of Cell and Gene Therapy Clinical Trials: A Supply Chain Perspective Panel – Karen Baldry, Rebecca Sisselman, Mindy McGrath, Jen Burke Research & Production – Marc Young, Jen Burke Recording & Editing – Mike Liberto, Rachel Skonecki For additional discussion, please contact us at TrendingHealth.com or share a voicemail at 1-888-VYNAMIC.

In this episode, I discuss my work with a client that is trying to improve their sustainability score. One of the next steps is to establish a goal for electricity reduction, since it is a large contributor to their carbon footprint. I explain how to apply process mapping to heating and cooling a building, and why regression modeling and analysis can be helpful in focusing your electricity reduction efforts. Links Integrating Weather Data into your Analysis: https://leansixsigmaenvironment.org/index.php/integrating-weather-data-into-your-analysis/ Predicting and reducing electricity consumption: https://leansixsigmaenvironment.org/index.php/predicting-and-reducing-electricity-consumption/ Reducing electricity in a large facility or company: https://leansixsigmaenvironment.org/index.php/reducing-electricity-in-a-large-facility-or-company/ Need help in your organization? ⁠⁠⁠Let's talk! Schedule a free support call⁠⁠ Podcast Sponsor: Creative Safety Supply is a great resource for free guides, infographics, and continuous improvement tools. I recommend starting with their 5S guide. It includes breakdowns of the five pillars, ways to begin implementing 5S, and even organization tips and color charts. From red tags to floor marking; it's all there. Download it for free at ⁠⁠creativesafetysupply.com/5S⁠⁠ ⁠⁠⁠BIZ-PI.com⁠⁠⁠ ⁠⁠⁠LeanSixSigmaDefinition.com⁠⁠⁠ Have a question? ⁠⁠⁠Submit a voice message at Podcasters.Spotify.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/leansixsigmabursts/message

Many property management entrepreneurs struggle to document their processes, and this leads to an overall lack of efficiency in their businesses. Documenting processes helps business owners streamline the day-to-day and reduce interruptions from team members. Join Jason as he chats with Greg Brooks from Rocket Station regarding process mapping and how it can be used to benefit your property management company. You'll Learn... [04:10] What Process Mapping is and Why You Need it [10:35] How to Document Your Processes [16:15] Why You Need to Focus on YOU not the Business [22:40] What Rocket Station Does Tweetables “Every entrepreneur can double their capacity by getting a really good assistant.” “It's very common that we focus so much on the business and we don't focus on what we need.” “As the business grows, the biggest constraints in the business are where there should be the most attention.” “The process is always needed where we feel the biggest bottleneck or where we're feeling the most struggle.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Jason Hull: for most business owners, getting a VA is probably the very first hire they should make. Every entrepreneur can double their capacity by getting a really good assistant.  [00:00:11] Welcome Doorgrow Hackers to the DoorGrow Show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you're interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow hacker. DoorGrow Hackers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it.  [00:00:37] Jason Hull: You think they're crazy for not because you realize that property management is the ultimate, high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host property management growth expert, Jason Hull, the founder and CEO of DoorGrow. Now let's get into the show. [00:01:10] And I'm hanging out today here with Greg Brooks of Rocket Station. So Greg, welcome to the show.  [00:01:18] Greg Brooks: Yeah, Jason, thanks so much for having us on. Excited to kind of dive in today. [00:01:21] Jason Hull: Cool. So to get started, why don't you give us a little bit of background of how you sort of got into entrepreneurism and developed Rocket Station, and then we can transition right into what Rocket Station is.  [00:01:34] Greg Brooks: Yeah no, definitely. I was like your classic statistic coming out of college, I was a division one athlete and I got done playing and worked in the fundraising world for a little bit, got my masters and very quickly kind of had that entrepreneurial itch. You know, growing up I had you know, goalkeeper academies that I would run, I reffed on the side, kind of had a bunch of little businesses that would help give me some money in my pocket for college. And kind of once I got done with my masters, you know, began on kind of my entrepreneurial journey. I was seven jobs or businesses owned in eight years trying to figure it out. Everything from supplement company all the way through to a restaurant. So really-- Wow. Was trying to kind of find, I feel like being that athlete, right? You have that kind of grind mentality and was trying to see how the heck I was got to get that to translate to making some money and not being a broke college kid anymore.  [00:02:22] And then about four years ago now met up with my partners at Rocket Station. I'd say kind of similar to you. Had, you know, had a couple investment properties myself, but was by no means a full blown property manager or a virtual staffing company with almost 2200 employees in the Philippines. I had never even met someone from the Philippines. Probably didn't even know where it was on a map. Yeah. But was fortunate enough .A couple of my partners were both operators as well as you know, kind of the visionary for where we wanted to go within the space and say they were looking for someone with, you know, kind of a pedigree in sales and marketing and I guess I fit the bill. So it's been a wild ride, kind of, you know, learning this industry. I mean, we work with. You know, operators from all sizes, 50 doors to 45,000. So seeing kind of the different struggles or bottlenecks and growth opportunity, especially over the last three years that this industry has kind of been dealing with, has been exciting and say excited to kind of sit here now positioned as kind of one of the top virtual staffing companies to the property management space and helping our clients solve a lot of kind of day-to-day operational issues when it comes to process as well as people. [00:03:29] Jason Hull: Very cool. So where on a map can people find the Philippines?  [00:03:34] Greg Brooks: Yeah, you want to go say, a lot of people go across the Pacific. You can find Japan and then go a little bit further south. That's where you're looking right there, in that southeast Asian corridor. It's about-- now they can all find it. Yeah. 7,000 islands all spread out. If you push them together, it's about half the size of Florida. But I'm actually, I'm not sure when this episode will release, but we're actually headed there next week for our Q1 wrap up, which I'm excited about. Cool. Spend seven days over there.  [00:03:57] Jason Hull: Yeah. Very cool. So, our topic today is process mapping your property management business. And so let's talk a little bit about process mapping and then maybe we can get into how Rocket Station could help with that. So what is process mapping?  [00:04:13] Greg Brooks: Yeah. For us-- and candidly this came from kind of our own business lessons as young entrepreneurs, especially in property management. So often, we've got great teams. We've got people that have been with us for a while that are running our day-to-day operations. But what they're doing right our leasing processes, our maintenance processes, onboarding a new owner, offboarding an owner, a lot of that we rely on people to, you know, "get the job done right." and we have our weekly meetings and our huddles. But in terms of like a conceptualized process flow or kind of orders of responsibility or actual training documentation that could allow us if we took on a hundred new doors next month to hire 3, 4, 5 more property managers. We found that a lot of operators, regardless of size, really lack that in depth, detailed documentation around how their departments, how their businesses, how each of their individual team members operates. So for us, like we feel like that being a virtual staffing company, that's the key, right? Whether you're just trying to maintain and have a better work life balance as the owner, or if you're trying to scale from 500 to a thousand doors. A lot of people try to acquire and then just hire. And we feel like unless you have those processes and systems really mapped out, documented technology plugged in the right place, you're creating a lot of headache and a lot of extra work and just a lot of unenjoyment of the company that you're trying to scale. So we feel like process mapping is really the key and kind of the foundation to any property manager's business in order to get where they want to be. [00:05:41] Jason Hull: So big challenge that I see in the industry is that a lot of these visionary entrepreneurs, they know that they need process. They know they need a process system, but they hate it, like they hate doing it. It's not fun for them. Now, some of them enjoy the act of creating a system or creating a process, but then they hate to make sure it's being used and they hate to run it. And that's where those operators kind of come in. Like it's kind of the yin of the yang. Most visionary entrepreneurs, they really need an operator. I would say that's probably the most important hire they'll ever have in their business, and a lot of them are lacking it, so, now once they have an operator, this would be like something they could easily give to them. They'll be like, "Hey, do this stuff. Like get these processes documented. Let me show you how to do it." And maybe they'll record that and they'll say, now you make a process for this. Because they don't want to do it. And those of you listening know, you know, you're that person because you've had it on your to-do list for at least a month, maybe even many months, maybe even years, to get certain things documented or defined processes, and it's still not done yet, which is a clue you're not the person that should be doing it yet. You're not the person. So Greg does Rocket Station provide people like that, operators, or are they the more going to be the people that can help to get these processes in place? Just curious.  [00:07:08] Greg Brooks: Yeah. Yep. Yeah, so we do a combination of both. And you're exactly right. Like most. I mean, you think of a typical property company owner, right? They're the visionary. They've got big goals, aspirations, like sitting at a desk, creating flow charts and documenting SOPs and creating what are the FAQs that most people ask when they make a leasing inquiry? Like they don't want to do that and shouldn't have to, and candidly, like who has the time, right? A lot of us, were operating businesses. If we're at the point where we know we need processes, it's either because, we've got messes we're trying to clean up in the office, which is taking our real time. Or we're acquiring and growing, which is also taking our real time. So it's like how do you balance that?  [00:07:46] So at Rocket Station, that's really our niche within the virtual staffing space, right? There's lots of providers out there that can staff you with people. We feel like without process and without a resource for the owner to be able to build those processes or to, you know, take a property manager or take your leasing team and have them work with somebody who can conceptualize and document those processes. You're really not doing your business justice. You're not doing your future virtual assistant justice in terms of getting them set up for success. So we do a combination of both. You asked, do we just hand over processes or do we kind of build them from scratch? We do both. So we're very fortunate. Like I said we work with over 550 clients just in the single family property management space itself. We also do commercial, we do short term, but we have developed with our clients. Depending on your scale, you know, the problems at a hundred doors are a little bit different than the problems and processes you need at a thousand doors, but kind of industry best practices based on, you know, the positions and the departments and the structure that companies utilize. We also have great partnerships within the industry with a lot of the softwares that you see out there. Even some names I've seen that have been on the podcast here, whether it's like maintenance coordination software, or leasing software or you know, the Appfolios the Propertywares the Buildiums of the world, where everyone's technology needs to be built into their processes, but not a lot of operators know the ins and outs of all the buttons to click and how to do this, and how to send off this, you know, th this report. So we also work directly with a lot of the software companies, templating out all the functionality that their software enables their clients to utilize, which then we pass along to the client to bake it in. [00:09:22] So we try to template out as much as possible. I mean, it's no secret top operators, I mean, even mid-level operators, 80% of what they're doing, 85% of what they're doing every single day is pretty uniform across the industry. Where we get really dangerous and become a real big asset for our clients in dangerous, in a good way, is part of our onboarding you first spend two weeks minimum with our process development team and our team of process engineers taking our best practices and our guidebooks on software or specific positions and we tweak it and customize it to how your business operates and the structure, the points of contact, the department leaders that you utilize. So it's kind of best of both worlds, keeping it very efficient at the end of the day. Like we said, most operators are not doing process mapping is because they probably don't have time and we totally respect that. But we are really able to create a very robust, very deep, very thorough process through a combination of the customization as well as the templating and best practices that we leverage across our 500 plus customers. [00:10:28] Jason Hull: Cool. So let's talk For those that are listening, they're like, yeah, you know, I know I need to map out some processes. I want to start working on the process mapping myself. What would you recommend as the process to map out a process?  [00:10:42] Greg Brooks: Definitely, I think the process is always needed where we feel the biggest bottleneck or where we're feeling the most struggle, and I kind of joke, the metaphor that we use is within your office, anytime you or your team have, oh, shoot moments. "Oh, shoot, I forgot to do this. Oh shoot, I don't want to do this. Oh shoot, I ran out of time to get to this." That's usually where you need to start developing process immediately. You know, that's typically kind of your foundational billing structure, right? Whether it's you know, whether it's like your leasing process or whether it's how you handle a maintenance call, how you troubleshoot an issue on, on, on site, at a property. I'm trying to think what else. Like your past due, you're invoicing, right? All of those kind of, you know, things that are very repetitive, that are very low level, but have to be done every day. We typically see that's the most impactful place that you can start implementing and documenting your processes. Like I said, we kind of coined the term, the oh shoot moments, you know, the, that's really where the operator, kind of like what you said, same thing for the business owner. Each of your teams, each of your property managers, your leasing agents, there's things that they're either forgetting to do or not doing. It's because it's probably a low priority item that you should be reinforcing process rather than just relying on them to get it done. [00:11:47] And there's many different ways. I know you guys have a great software. I mean, there's tons of different mind mapping softwares out there, but you know, even just a whiteboarding exercise. You know, kind of just doing the, "okay guys, like where are we? Let's go through the simple 12 steps to go from advertising a property to getting a lease signed." Just simplify, and then start to back into the nuance. I think a lot of operators, they think their business, it's very unique. "We do this a certain way, we do that a certain way," and they start thinking too much about the granular and not enough about just the basic step one, step two, step three of the life cycle of a tenant or an owner. So being able to really start there, kind of the good old KISS method, right? 'Keep it simple, silly,' like start very basic and then you can start to build out first. But even just that very basic you know, 10,000 foot overview of how each department operates or how each department interacts with one another is typically where we want to start from a process mapping standpoint.  [00:12:41] Jason Hull: Cool. Yeah. Very cool. Yeah. I like the idea of looking at the bottlenecks because as the business grows, the biggest constraints in the business are where there should be the most attention. There's a good book by Eliyahu Goldratt. It's called The Goal and it perpetuates the theory of constraints, and it illustrates it nicely. It's kind of a dry read, but, so I recommend you listen to the audiobook because they have actors to play each part. Unless you like dry reading, so. But the ideas in this book, the guy is looking at everything through the lens of trying to fix this factory that he's in charge of, and he's looking at all these different stages in the factory, and they were making things less efficient by improving each step. Because if each step is maximum efficiency, that means they were just building up inventory and it was causing even more constraint and more delay. And so everything has to work as a cohesive whole. And so I like the idea of looking at the larger big picture because you can like optimize one part of your process super strongly and shove a lot of stuff through, and then it can all pile up somewhere else. And that's not the most efficient business model. [00:13:50] It would actually be more efficient to slow things down on that previous step to the level that the next step can handle it fully instead of it building up sort of some sort of constraint or inventory or whatever that you have to like manage and inventory and property management would just be like things backing up, right? So in that situation. So what else can we share with people about process mapping? And then let's get into maybe... I really liked what you had said about how you kind of onboard your clients and bringing them into with your dev team to map out processes. So maybe we can go in a little more detail about that. [00:14:28] Greg Brooks: Yeah, definitely. And then kind of just off of what you just said there, I think the biggest thing is at the end of the day, a lot, I'm sure a lot of people listening to this business they're operators, right? They are stuck. The good old stuck in the business versus working on the business. Yeah. I mean, I would say don't try to do it all yourself, right? Whether it's consultants and consulting services, like what DoorGrow has, or bringing in, hiring kind of your yin to your yang, right? Someone who has an operational mindset, and I think that's a huge part of it as well. Even with how we do it. Typically how an engagement works with one of our clients is like we allow the visionary type business owner to very efficiently get the processes or coordinate their team to get the structure out of them so that you can have that breath of fresh air to like really conceptualize and view your business and even just pinpoint like where those bottlenecks are. So often, I think especially if you're growing your property management company, onboarding new owners, onboarding new doors, it's like you're just waking up and you're a firefighter every day. So just having a resource, whether it's an internal hire, a consultant, a service like ours, to just like get how the system operates now. [00:15:29] Forget even trying to make it more efficient. Forget refining, forget figuring out how many more people we need. Just having a resource where their skillset is being able to conceptualize and document and get that out is hugely valuable. Where what we find is with our clients, like very quickly, you know, their key investors their property managers themselves as the owner, they're very quickly able to say, "Well, why are we doing it like that? What does this look like?" Or our team can say, "well, did you know you can automate this whole business function with the technology that you're already paying a pretty penny for?" So just like getting it out, right? Don't feel like you got to kind of make it more efficient and document the same time. It's like, let's just figure out what we got here. That's just hugely valuable and should be like kind of the first stepping stone for anybody as they go down the, you know, building systems and processes pathway.  [00:16:13] Jason Hull: Yeah. I think one of the interesting things that I see a lot in having, you know, been kind of on the inside of probably thousands of property management businesses that's really interesting, is that it's very common, I think just in general for entrepreneurs is that we focus so much on the business and we don't focus on what we need as an entrepreneur in order to move towards what I've talked about on previous episodes, which I call the four reasons, like more fulfillment in our day-to-day, more freedom, more contribution, more support in our business. Those are the four reasons we start a business, and we all want that fifth reason of safety and certainty like our clients want, and in order to create those five things, a lot of times business owners make the mistake of just continually serving the business. What does the business need? Oh, the business needs an operator. The business needs to hire, the business needs this. Meanwhile, their needs continually get neglected. It's super common that you get to the point where you have two to 400 doors, I call it the second sand trap, and you're miserable. More miserable than you've ever been in your business or maybe in your life, and you now have an entire team around you that are doing stuff in the business, but they're asking you tons of questions.  [00:17:28] You are now the biggest bottleneck in the business. You're frustrated and banging your head against the wall thinking, "why can't they just think for themselves?" And it's because you've built a team around the wrong person. You didn't build the business in a way that you get to do the things you most enjoy. And so the way we combat that, I like the lens of looking at what does the business need? What systems do you have? How can you do this? I want to challenge everybody listening also to pay attention to what you need because this business exists to give you fulfillment, to give you freedom to take care of you, and you've spent so much of this trying to take care of the business and take care of your team. So what we do with clients is we have them do a time study. And we have them categorize based on the energetically, which things give them energy, like gives them fulfillment, freedom. Those are plus signs and which things are minus signs that are taking those things away. And then we take a look at those. And then we also categorize them based on you know, whether it's strategic time, like you're focusing on the business, or whether it's tactical, where you're in the business, you're making phone calls, you're doing sales, you're like doing the work, you're sending emails. And for most visionary entrepreneurs, the tactical stuff are the minus signs. [00:18:39] And then the other hidden thing that we track in time studies are interruptions, because this is the biggest hidden thief in a business, is all the interruptions, your team interrupting you, tenants, owners interrupting you. All the interruptions are a thief, and one interruption according to Gary Keller's book, The One Thing, according to research cited in there, costs 18 minutes of productivity. And normally team members are interrupting each other at least once every 18 minutes, so you're losing over a half hour of labor every time. One team member interrupts another team member. And so that's why some businesses, I've seen some with entire teams and it feels like they're just spinning their wheels. They're not really making, innovating, moving progress forward and they're just barely getting all the to-dos done. And so I would challenge people, especially if they come on board with DoorGrow, we would have them do a time study to get clarity on what they need most to get to that next level. [00:19:33] because there's a lot of people in the 200 to 400 door stage that they don't even really want to add doors. That's the secret. Usually at that stage, they deep down unconsciously, don't really want to add doors. They say they do, but when I talk with them, adding more doors, I can tell, means more pain in their mind. So they're psychologically against themselves. They're reversed. And in order to do that, they need to quit focusing on the business and they need to start focusing on themselves and what they need, and their team will be better off if they have those four reasons, their team members can start to have it because their team members will be doing the right things and they'll have the vision to be able to see that their team members are out of alignment or not on those four things for themselves. And I find we get our clients three times the productivity out of their existing team members if they are in alignment with the four reasons. Three times. So yeah, that's cost savings.  [00:20:29] Greg Brooks: A hundred percent. And it's just that leveling up, right? It's for the business owner then being able to level up into what they want to do, run the business that they want. That cascades down to your management. Obviously we come at it kind of from the bottom up, right? We talk through with a lot of our clients once we go through the process mapping piece is like a virtual assistant hired the right way, onboarded the right way can be so valuable. And it's, you know, for some clients it's a cost cutting measure like, at eight bucks, 10 bucks, 12 bucks an hour, it's typically got to save you a ton of overhead compared to hiring somebody locally. But we go to them and say, "Hey, look, now we have these processes. You've been able to diagnose what your negatives are, right? What's sucking the energy out of you. Well, look, we just took you out of doing c and d level work. You're now doing the a and b in the space that you thrive, which is only got to help the business get where you want it to go. And we have a super affordable resource that has the skillset and character suits to be able to do that work better than you would anyway." So it's that win-win- win all around the board. Yeah. And then it cascade down. Especially for that, we have a lot of clients in that kind of 200 to 500 range. Yes. It's just, you just kind of keep, you keep throwing them muck, right? You're in the minutiae of it, just trying to get through to the next day and the thought of going to 700 doors is just like, "no way I'm got to have a heart attack." But when you can start developing those processes, you know, mirror that up against your team's strengths, who you have, where do you want this property manager or this leasing, you know, agent to be really, and what do you want them doing?  [00:21:54] We like to simplify it down to, I mean, no one should have more than three to five core responsibilities, right? Really. And then property management. That's very hard. But if we can get people doing the three to five things that are in their sweet spot. What needs to fall off of their plate and then how can we offset that with process and incredible VAs to get them so that the whole business can take a level up and I mean, once again, coming back to just the personal thing, people can enjoy going to work again. There's a lot of times, whereas the owner where like, "I just don't want to go in." I'm sick of getting my teeth kicked in. So it's like your team feels that too. Well, how can we be enjoying this more. How can we increase the culture, make it a better experience? Your owners feel that, your tenants feel that, and it all kind of starts at this initial discovery and jumping in with the process piece. [00:22:37] Jason Hull: Yeah, totally. So cool. Well, tell us a little bit more about Rocket Station. I mean, there's a lot of VA companies targeting the property management space. We've had some on the show. We've had like Anaquim, virtually Incredible, Hire Smart, and several others. What do you feel like makes Rocket Station stand out? How are you kind of unique in the space? And why should somebody reach out to you instead of somebody else?  [00:23:02] Greg Brooks: Yeah. No, definitely. So, I mean, big thing kind of comes back to what we just talked about. We feel like there are, there's a lot of, especially, and we've seen them in the last five years, there's a new VA company every single week, that specializes, "in real estate." I think at the end of the day, a part of the puzzle of hiring VAs is finding great VAs. So just from sheer like, kind of recruitment size, all of our team members are based in the Philippines. So like, like I mentioned earlier, we've got 2200 people, 250 internal employees that work in the Philippines, recruiting, training, and onboarding what we feel like is some of the best talent the country has to offer. And all we do is real estate. So we break our business into kind of four key pillars. So it's property management, investor, real estate agent and brokerage, and then we have a home service division as well. So a big part of what we do is providing, we want it to be a win, right? We want a rockstar virtual assistant that has spent five and a half weeks going through our training and evaluation to get placed with the perfect client so they can grow their career and grow professionally and make more money and all the things any employee wants. [00:24:03] We also want a client who has an ease of experience where at the end of it, they get a high output individual with as minimal headaches as possible. Unfortunately we feel like in the VA space, a lot of VA companies out there are more placement agencies. Meaning they'll find you somebody, but then you're kind of on your own to get them trained and hold them accountable. I mean, every VA company out there touts "you'll get management support and all," but once you get into it, that management support really is just, "Hey, if the VA messes up, give us a call. We'll get you a new one," and that's just not like the end goal. We're big on this idea of an being an integrated staffing service, and what that means is our perfect experience is we only staff dedicated virtual assistance to our clients, either part-time or full-time. [00:24:45] So the perfect experience for us is, yes, Rocket Station held your hand and helped you develop processes and job scopes. We do all the recruitment and placement of somebody who we've evaluated over the course of five weeks to be the right fit. But at the end of the day, we want them to look, act, and feel like a member of your team. So we feel like that transactional nature that a lot of VA companies unfortunately go with, just because they're trying to get butts in seats. It doesn't help anyone. It doesn't help the property manager. It certainly doesn't help the va. In terms of finding people that really grow and stick well, one of the numbers we're really proud of is our average client retention is 33 months. [00:25:20] So on average, the VA that you hire with us is lasting with you almost three years. Which I mean, in the VA space is about four times industry average, but even for the types of positions that we're filling, maintenance coordinators, leasing administrators, like you're not hiring somebody locally that's got to last more than nine to 15 months. So we're really proud of that and we feel like it creates that experience where we help. I mean, our point of differentiation is we're not just helping a VA get a job, we're helping our property management clients set up their systems and process so they can be successful with hiring virtual assistants. Because I think anyone out there that either currently has VAs or has maybe tried hiring VAs you very quickly realize that the number one, the term VA kind of very much undersells the capacity of what these team members abroad can do. Virtual assistant, you think my calendar or make a follow up call for me. And it's not that right? We're hiring, you know, world class customer service, leasing agents, salespeople, right? People who can really come in and we've got lots of cool studies to show this, but can typically outperform a local hire about three to one compared to what, you know, what you would get outsourcing versus hiring. But we really try to handhold and help our clients create the infrastructure-- a lot of it through process mapping-- to ensure the success of that hire. Sometimes people don't match. Sometimes VAs, you know, they do get replaced in six months, nine months. But the fact that we take that deep investment from literally documenting the processes for our clients, really getting to know them and managing that relationship as if we are a part of their team, really allows it to be a win across the board rather than just the transactional nature that unfortunately so many VA companies kind of run with in, in the property management space specifically. [00:27:03] Jason Hull: So, I mean, that's incredibly low churn. If you're able to, on average do 33 months. So what would you say really-- I mean, because that's unique-- what really is causing that?  [00:27:16] Greg Brooks: I think it's a, I mean, hate throwing around the word culture because everyone throws around culture, right? I got a great culture. We have a different culture, we have a unique culture, but for us, it really is the culture piece in terms of how we structure the experience for the virtual assistant in the Philippines, mixed with how we structure the experience for the client to where we kind of view our business kind of in like two different verticals that combine when the client hires. So through our recruitment process, through the training, through all the support that we give even down to like how we compensate the benefits that they receive. It all lends to being a more structured employment option for the virtual assistant themselves. And we see that in terms of, we're very fortunate. We spend minimal dollars advertising for recruits in the Philippines. And last month we had 5,500 people apply for a job at Rocket Station. And a lot of that we feel like speaks to the culture because we have an incredible internal network over there that champions the culture that we're trying to provide, where we're not just that transactional VA company that's got to get you a client and then you got to kind of figure it out, right? We're helping support their education right from the jump in terms of the industry and the types of clients they're got to land with. Once they do get selected and hired by a client, we have all this process mapping and training and documentation custom-built. That's setting them for up for success. And then we actively are managing it, looking for opportunities to grow the VA's experience and their knowledge once they're working with the client and performing in their role. So just creating those feedback loops that create really strong culture with our teams over there. And then also marrying that with. The preparation that we do with the clients here. [00:28:58] And I know VAs have become a lot more common, especially during Covid, but I mean there's still a lot of operators all sizes of business where it's still-- for a bad metaphor here-- it's still very foreign to them, right? They're like, how the heck am I got to communicate with this person every day? How are they got to be on our meetings? How are they got to be able to be plugged into our technology? So being able to walk them through step by step with that, doing it a lot of that for them, but making sure the infrastructure is set up allows them to look at this VA that they're hiring more as a member of their team rather than just the person who is vetting all of their lease applications because their leasing agent is sick of doing it or not doing it. You know what I mean? It's that different in terms of like, Hey, we have the end goal of them being integrated, being a part of their team. I mean, we have incredible stories of, ever since the world has kind of opened back up, clients literally traveling to the Philippines to visit. Actually within the PMI franchise network, one of our kind of trophy clients they flew. Four of their VAs over for the Property Management Incorporated national Convention last year. So it's just great. It's that different experience where it's like, hey, people are people. As business owners, we need to set people up for success because personally, I've never hired somebody who wants to quit three months later. When the employer meets the employee, there typically is a value trade there where somebody wants to succeed and for anyone that's worked with VAs in the Philippines, when you talk about like work ethic and really just want to it's world class, like they want to come in and be a valuable member of the team. [00:30:26] So the way that we're able to prep the client, the culture that we're able to cultivate within the VA space itself is what really lends itself to that really strong marriage and that super low churn that the client actually feels in their business, whether that's being able to add 200 more doors, whether that's becoming, you know, more profitable or cutting down their overhead, like whatever their end goal is with hiring VAs, they're able to realize that faster and they're able to get just a huge resource, a huge talent in terms of this dedicated virtual assistant.  [00:30:56] Jason Hull: Yeah, for most business owners, getting a VA is probably the very first hire they should make. They're probably not ready yet at a smaller level of maybe like 50 to a hundred doors, you know, they're not ready probably to afford to hire a good operator or somebody come in and do all operations. But getting a really good assistant. Every entrepreneur can double their capacity by getting a really good assistant. I never want to be without my own assistant. I have an amazing assistant. She's in Mexico and we've got at least two team members in the Philippines. We've got multiple team members in Canada. Like the cool thing about being able to do things virtually is that you can get the best, you can get the best wherever they're at. And  [00:31:44] Greg Brooks: at a price you can afford, typically. [00:31:45] Jason Hull: Yeah, at a price you can afford. Now I definitely have a lot of US based team members. And I do believe, like, you know, there's a lot of times there's a difference. There's a lot of times there's been a difference, but for everybody on my team, they're the best I could find in any category. And it didn't matter where they were. So, It just is icing on the cake that, you know, having a logo designer, for example, in the Philippines would charge probably 10 times less than a logo designer in New York City. So there's definitely advantages and those get passed on to your clients in a lot of instances as well. And so it allows the property manager to remain competitive in their pricing and to keep their operations and to have more profit margin. So it really does create a win-win- win all the way around so everybody benefits. Well, cool. I think that's a pretty good place to wrap unless there's anything else you want to say about Rocket Station. You can tell us how we can get in touch with Rocket Station or those listening, how they can. Get a hold of you.  [00:32:43] Greg Brooks: Yeah, definitely. So anybody who wants to nerd out on process mapping or learn more about VAs, say, we'd love to hop on a quick call and talk to you. Our team's got some great resources. We've got some great kind of done for you SOPs where if this idea of process mapping is something you want to get into, but maybe using a service like ours you're not quite ready for. We've got some great how tos. So head over to rocketstation.com. Obviously check out our website. We've got some great lead magnets and resources there for anybody who wants them. Anyone interested in a call, go to discovery.rocketstation.com. For all the DoorGrow listeners, we do have a $500 off promo that we're running. So just make sure in the referral box put "DoorGrow." But like I said, the call itself is completely free. So even if you're trying to learn more about VAs, learn more about processes, our team of specialists, we'd love to kind of walk you through, you know, learn a little bit about your business, see if we can help, and if not, be able to fill you up with a ton of resources and knowledge and a bunch of takeaways to, to hopefully help you run a more efficient business where you leverage virtual assistance in some capacity. [00:33:42] Jason Hull: Awesome. Thanks Greg for being on the DoorGrowShow.  [00:33:45] Greg Brooks: Thanks for having us.  [00:33:46] Jason Hull: Cool. So if you are a property management entrepreneur, you want to add doors, you want to grow your business, you're wanting to scale, check us out at DoorGrow.com. We've got an amazing mastermind. And if you're wanting to get to the next level in your business, You're not got to do that by doing it alone. It's time to start getting connected, reaching out, and not being that entrepreneur on an island. There's lots of people playing a similar game as you and you should be connected. So reach out to us at DoorGrow. We would love to help you grow your business. You can check us out at DoorGrow.com. [00:34:18] You just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:34:45] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.

In this episode, Kortney Harmon joins Rob Mann and Lauren Jones on the You Own the Experience podcast. In this week's episode, LJ and Rob welcome Kortney Harmon of Crelate to the podcast.The trio discusses continuing this month's conversation on building a platform from the training & development lens.Kortney's quote can best sum up the conversation:"As a staffing and recruiting industry principal, I've seen firsthand the impact of investing in technology and training. It's not just about attracting and retaining top talent; it's about creating a positive work environment and achieving better outcomes."The training trio also talks about:

Join host Marquis Murray on "In Systems We Trust" as he explores the power of process mapping and its three key benefits. Discover how process mapping boosts team productivity, reduces costs, and improves the customer experience. Marquis shares practical examples and personal anecdotes to illustrate the impact of visualizing workflows and streamlining processes. Learn about the importance of choosing the right tools, involving the team, and keeping process maps simple yet effective. Regularly reviewing and updating process maps is highlighted as a crucial practice for maintaining accuracy and relevance as businesses evolve. Don't miss this insightful episode packed with valuable insights and practical tips for improving your business processes.

At every level, your business benefits from processes, systems & automation. When scaling, these become an absolute MUST! In this episode I'm joined by Adi Klevit, owner of  Business Success Consulting Group and the host of the Systems Simplified Podcast.  With 25 years experience, Adi is a master at helping her enterpreneur + corporate clients dramatically improve their efficiency (& performance). Listen to learn: - which comes first: processes or automation? (2:08) - what process mapping is (& why to incorporate it) (15:03) - how to get started (even if you've ignored the back end of your business up to now) (11:35) - process documentation strategies (you can DO this!) (17:10) - her favorite productivity tools (from communication to scheduling to project management) (21:22) SUBSCRIBE to Adi's newsletter (get a ocpy of her ebook: How to Increase Profitability Through Systematization):   https://www.bizsuccesscg.com/newsletter/ Learn more about Adi & her services:  https://www.bizsuccesscg.com/ __________________ Ready to SCALE toward 7 Figures this year? Joyful Mastermind could be your next best step: https://judyweber.co/mastermind Working to make your first $100K? Joyful 6 Figures Accelerator will get you there: https://judyweber.co/accelerator   

Journey's Lean Department has been an enigma for too long, but no longer! Learn exactly what lean is and how it brings More Than Construction to literally every arena it touches! Our Lean Team is solving supply chain issues, streamlining complex processes, cultivating a culture of respect, and eliminating wasteful behaviors. And did we mention they're the only in-house Lean Department in the region?? Join the discussion and discover how lean can make your life and your project so much better!

This podcast is a recording of a webinar presented by Clare Harney, Director of Digital Development at HCI. In Clare's presentation she discusses the importance of process mapping as a first step to digital transformation. She looks at healthcare as a Complex Adaptive System (CAS), mapping and improving a process in a CAS and how to find inefficiency, risk and bottlenecks in current processes. For further information contact HCI at info@hci.care.

Whether you're trying to scale your business or simply improve efficiency, many agree that maximizing your team's time is critical. One of the best ways to ensure everyone's time is used effectively is to go through a practice called process mapping. On this episode of Beyond Rent, Greg Brooks of Rocket Station joins us to talk about how his company uses process mapping with clients that employ virtual teammates. Listen in to learn how fine tuning and documenting your processes can change the trajectory of your business.Learn more about Rent Manager's industry-leading accounting, reporting, maintenance, and communication features at RentManager.com, or connect with us on LinkedIn, Facebook, Instagram, YouTube, and Twitter.You can learn more about Greg Brooks on LinkedIn and Rocket Station on their website.Visit RentManager.com/Podcast to submit an idea for an upcoming episode of Beyond Rent and discover more about the program.

Francis and Jack discuss the DevOps process map, and how teams can think objectively about their process by relating it back to Salesforce. They also chat about learning mechanisms, metrics, and the theory of constraints. Francis is a Salesforce MVP, founder of AdmintoArchitect.com, and Co-organizer of Salesforce community conference, London's Calling. Useful links based on key themes from this episode: - Why awesome admins should upskill in Salesforce DevOps- How DevOps improves your Salesforce release management process- Velocity versus resilience: what's more important in Salesforce releases?- How to use DevOps metrics to improve your Salesforce releasesConnect with FrancisX/TwitterLinkedInConnect with JackLinkedInX/TwitterPodcast produced and sponsored by Gearset, the complete Salesforce DevOps platform. Try Gearset free for 30 days.

Bringing you a series of clips from our most popular episodes based on download from 2022. We revisit a solo episode from Dave Crysler on Process Mapping, Driving Growth through Systems, Leadership, and Culture with Steve Rice, and finally Lean Manufacuting with Sam Goebel.

Learn the WHAT, WHY and HOW of a Process Map or Process Flow Chart to unlock the Process Improvement potential in your operation. Our host, David Crysler breaks down Process Mapping into 5 dead-simple steps you can use to improve your processes, reduce your costs, and increase your profitability.

Sara Hanks and I follow up on her Blog from August 9th on Process Mapping. In order to be effective at Continuous Improvement (CI) process Mapping is a foundational requirement. With Continuous Improvement it is felt that an improvement operationally of ten percent is very possible. This Candid Conversation covers the history of Process Mapping from the days of Industrial Engineering to the Data Analytics world we live in today. I am more than pleased that we have someone of Sara's background and experience to point us in the right direction.

Learn how to visually communicate your unique value proposition with process models, maps and frameworks

Learn how to visually communicate your unique value proposition with process models, maps and frameworks

If we aren't aware of what is happening to our ability to communicate on both an individual and a societal level, we are in big trouble. Expert communicator David Charalambous joins me on today's episode to break down the psychodynamics of communication, over the past 2 years especially. David is versed in NLP, EFT, General Semantics, System Theory, Process Mapping, Dynamics and Communication. He explains why 90% of opinionated conversations are doomed before the first word is even said, and he gives us the methods, drawing from numerous fields, to be able to effectively communicate. Check out more from David Charalambous | https://reachingpeople.net/ This episode is sponsored by: ONNIT Get 10% off all Onnit Products: https://bit.ly/3LMVArK CURED grab the Sleep Bundle for an extra 20% off of CURED's already discounted price by visiting https://www.curednutrition.com/amp/ MAGIC SPOON Go to https://magicspoon.com/aubrey to grab a variety pack and try it today! Use the promo code AUBREY at checkout to save five dollars off your order! To partner with the Aubrey Marcus Podcast Join the Aubrey Marcus Podcast Premium Membership on Supercast and get all the new AMP episodes ad free, a monthly AMA episode only for the Supercast community, as well as exclusive content only found on the Aubrey Marcus Premium Subscription like guided meditations, breathworks and unreleased podcast episodes | https://aubreymarcuspodcast.supercast.com/ Connect with Aubrey Website | https://www.aubreymarcus.com/ Instagram | https://www.instagram.com/aubreymarcus/ Twitter | https://twitter.com/aubreymarcus Facebook | https://www.facebook.com/AubreyMarcus/ YouTube | https://bit.ly/2DLctpk Check out Own The Day Own Your Life by Aubrey Marcus| https://bit.ly/2t6x4hu Subscribe to the Aubrey Marcus Newsletter: https://www.aubreymarcus.com/pages/email Subscribe to the Aubrey Marcus Podcast: iTunes | https://apple.co/2lMZRCn Spotify | https://spoti.fi/2EaELZO Stitcher | https://bit.ly/2G8ccJt IHeartRadio | https://ihr.fm/3CiV4x3 Google Podcasts | https://bit.ly/3nzCJEh Android | https://bit.ly/2OQeBQg

Finding where to apply your creative thinking to either improve a process or digitize it into software can be challenging. There's often much confusion as to what the process even looks like in its entirety - confusion amongst even those who use the process daily! Yep - that happens a LOT, folks

"We swim in a sea of assumptions we are largely unaware of."—David Charalambous Do you find that some people are no longer paying attention to facts? Or not listening to reason? Are conversations just getting "shut down" almost before they start? We are joined by David Charalambous, founder of The Reaching People Project, for a conversation on the aims and objectives of this important new project, and to gain some insights into the ways in which this project might help us all to communicate with people in these increasingly polarised times. David Charalambous is the founder of Reaching People. He has a background of 25 years consulting to multinational clients, from regular mums and dads, through athletes, to business leaders. His skills, which include NLP, EFT, General Semantics, System Theory, Process Mapping, Dynamics and Communication, have enabled him to build models of communication with which he has had much success in helping people over the years.—(Adapted from Reaching People Project) [For show notes please visit https://themindrenewed.com]

"We swim in a sea of assumptions we are largely unaware of."—David Charalambous Do you find that some people are no longer paying attention to facts? Or not listening to reason? Are conversations just getting "shut down" almost before they start? We are joined by David Charalambous, founder of The Reaching People Project, for a conversation on the aims and objectives of this important new project, and to gain some insights into the ways in which this project might help us all to communicate with people in these increasingly polarised times. David Charalambous is the founder of Reaching People. He has a background of 25 years consulting to multinational clients, from regular mums and dads, through athletes, to business leaders. His skills, which include NLP, EFT, General Semantics, System Theory, Process Mapping, Dynamics and Communication, have enabled him to build models of communication with which he has had much success in helping people over the years.—(Adapted from Reaching People Project) [For show notes please visit https://themindrenewed.com]

Ep. 114 - In this episode Chris is joined by Daniel Cooper, a serial entrepreneur and the founder of Lolly.co. Daniel is on a mission to transform repetitive business processes into slick systems by combining process consulting and superior software development. They discuss the power and importance of process mapping and the opportunities of growth and expansion that come with it. If you're interested in implementing successful automations in your business, you need to listen to this episode first.

Rachel is a Colorado-based marketing technologist and Fractional CMO. After leaving CableLabs as their former CMO, she pursued many different things such as founding BABs Outside, investing in  Soona, Mortal Kombucha, and InterviewIA, and hiking 46 out of Colorado's 58 14ers. Rachel will discuss how she went from living in her car at one point to becoming one of cable's top recognized businesswomen. She will also talk about the memoir she is currently working on and how her childhood trauma changed her life forever. https://linktr.ee/rachelbeiselhttps://www.rachelbeisel.com/https://www.amazon.com/Forget-Mentor-Find-Sponsor-Fast-Track/dp/1422187160Rachel Beisel Bio:C-Suite Leader, Visionary, Strategist, & Startup Founder of Multiple Companies· Founder and CEO, full-time CMO, and fractional CMO for both $B and $M businesses in B2B and DTC technology, beauty, CPG, and media companies in both mature to high-growth companies.· Proven track record of actualizing strategies for $MM results, galvanizing boards, getting executive buy-in, and engaging workforce through confident communication, data literacy, and an agile mindset.· Experience with R&D, HR, Finance, Operations, Long-Range Innovation, Sales, Product, Development and Design, and mastery of Marketing and Communication functions.Results-Driven Sales & Marketing Leader· Successful marketing/sales leader with companies of varying stages (startups, mid-stage, and Fortune 100).· Trained in/active practitioner of Customer-Centric Selling, Challenger Method, Inbound Marketing Methodologies, SEM and Digital Marketing Growth Strategies; pioneered Agile Marketing.· Generated 100M+ deals/sales from startup to enterprise.Operational Transformation via Program and Product Development· Transforms products and services companies through developing new offerings, uncovering underserved markets, and leveraging disruptive innovation to win new customer segments across multiple industries and business models.· Known for successful turnarounds, rebrand strategies, and building well-oiled machines.· Involved in 10 Mergers & Acquisitions including financial due diligence, board presentations, and external communications including managing analyst relations.· Trained up to 1000s on process efficiency and marketing innovation methodologies across organizations (Kanban, Lean, Agile, Scaled Agile (SAFe), Jobs to Be Done (JTBD), Process Mapping, Customer Journey Mapping, FIRE (Focus, Ideation, Ranking, Execution), Design Thinking, DevOps deployment methodology, Design Sprint, etc).High-Impact Teams, Coaching, & Mentorship· Able to build highly skilled, diverse global teams and incorporate processes in new ways that provide a competitive edge enabling companies and teams to win.· Former pro athlete. Understands the importance of teams. Creates a reliable and robust culture of trust within the organization, powerfully impacting morale and productivity.· Motived by helping others find their power, become future leaders and reach their potential.· Highly skilled at recruiting the right people at all levels for the organization. Knows when to build versus buy; hire versus augment.Make sure to subscribe & review Lady Empire above for the opportunity to be featured!

Step 2 of developing the BIM PxP --- Send in a voice message: https://podcasters.spotify.com/pod/show/con453/message

Are you getting started with your automation initiatives and are thinking about mapping your processes? Then this episode is for you. We will cover several methods of Process Discovery and Process Mapping. Do you have any questions? Would you like to give us feedback? Are you interested in workshops on the topic of automation? Are you an expert in the field of automation and would like to be on the podcast? LinkedIn Arno: https://bit.ly/3aABArd LinkedIn Sascha: https://bit.ly/36Jd31T Velocity-IT: https://www.velocity-it.com/about-us/ convedo Group: https://www.convedo.com/about-us

Client acquisition process mapping is a great way to improve workflow efficiencies. It's a key route to creating leverage in your business. I absolutely LOVE creating workflows. I do it for my own business and I help my clients do it. And what I love most is that it's incredibly liberating and very focusing at the same time. Because when you lay out your entire end-to-end customer journey from first encounter to final onboarding, amazing things become possible. In this episode, we'll look at three key parts to client acquisition process mapping as well as compare a few of the workflow creation software and workflow automation tools you can use to achieve even more streamlining and efficiencies. You'll learn: -- Why Process Mapping Helps You Get Organised -- Creating a Workflow for Your Client Acquisition Process -- How to Create a 3-Step Engage-Educate-Enrol Funnel -- How Enrolling Clients Efficiently Creates More Leverage -- Which Tools to Use to Start Automating Your Workflows Resources & links in the show notes at http://jayallyson.com/podcast/client-acquisition-process-mapping.

Have you discovered the power of process mapping? In this episode, Joe shows us how to align your business, your teams — and most importantly, your processes to create a more efficient, scalable business. He unpacks his process for simplifying complex business criteria to align everyone around common goes and steps to achieve them, time after time by visually mapping the steps to get things done in your company.Thanks for sharing this podcast & leaving a 5 Star Review! Resources https://www.amazon.com/Calling-Awaken-Purpose-Your-Work/dp/0830780734/ref=sr_1_1?crid=2J1JOZDJBAKG8&dchild=1&keywords=pierce+brantley&qid=1595612612&sprefix=pierce+brant%2Caps%2C363&sr=8-1 (Calling: Awaken to the Purpose of Your Work) – by Pierce BrantleyTo read the first chapter free of Pierce's new book Calling and for more information or resources please visit http://eternalentrepreneur.co/ (eternalentrepreneur.co)

In Episode 31, Jennifer and Marcel address three potential time traps: superfluous meetings, email distraction, and issues around functional silos.Buckle up as we do a deep dive on making communication more efficient; how to map processes so they work optimally; plus how to implement them so they become part of your agency's long-term process.About Jennifer Kikkert:Jennifer  is a seasoned process facilitator and energizing public speaker, with 15 years of experience in process improvement and optimization, culture change, and operational excellence.Having spent 12 years working in the public sector, and then transitioning to the private sector, Jen has a wealth of experience in knowledge and service industries – where processes are hard to visualise. Hence the birth of her company Visualiiz Management Consulting Inc, which helps organizations ‘see' opportunities for improvement that often go unnoticed. Points of interest…Below are some notable time stamps you can fast track to. There's more information in our blog notes beneath the video.Principle of time efficient meetings 10:46Defining SLA around communication 15:22Utilizing your least productive time 22:16Cross function process mapping 24:27Common mistakes made when writing processes 28:08Implementing process mapping within your business 37:38  Principles of Time Efficient MeetingsOver the last decade, Jennifer has noticed a similar pattern emerging across the knowledge, services, manufacturing industries she's worked with… inefficient meetings.By way of example; Harvard Business Review recently revealed that – in the last 10 years – meetings have increased by 65%. In short, some people favour talking over doing.To this point, Jennifer gets her clients to visualise the following scenario: “What if you had to run your meeting like the NBA or the NFL in a 62nd time out? What if you only had 60 seconds to get your point across, to have everyone discuss the issue, to come up with a solution, and have everyone to know exactly what they need to do, and then go back to work… Would you be able to do it?”So, what is the checklist to ensure more time efficient meetings?Do not run a meeting without an agendaMeetings should only be held to answer questions, not define questionsUpdate meetings should be omittedAsk meeting attendees not to bring phones; firstly, they won't be distracted by their devices, secondly, they will be more inclined wrap a meeting efficiently to return to their phones!Use 5-10 minute (virtual) huddles at the start and/or end of each day, this can eliminate the need for a lot of additional meetings We don't need everyone to sit for two hours and have everyone “go around the room.” It's not a good use of people's time. Time is our number one resource. Defining SLA Around CommunicationDuring our chat, Jennifer mentions that the “majority of workers check their email 77 times a day” and “can spend up to two-and-a-half hours just reading and sorting through email.” Sadly, the likelihood of this time adding any value to the client's end product is limited.People are literally drowning in their inbox, however, there are proven strategies to help. The most notable one is simply “turn off all notifications.” Those who constantly succumb to the pinging and buzzing claim they're “multitasking”. One could argue they're not doing anything very efficiently because of continuous distraction.Every interruption leads to a loss of production, with it taking “seven-to-15-minutes to get back to where you were.” By disabling notifications, you control when you see your email, not the other way around.If possible, give yourself set times to check mail, ideally three times a day. For example, Jennifer tends to her inbox at 8:30am in the morning, then 11:45am, and lastly 4pm before the usual COB. You can give anyone emailing you a heads up by stating in your signature that your inbox is checked at these specific times. That way, you're setting expectations. Within your organization, have an SLA around communication:Let those in the channel know when to expect a responseDefine what is an acceptable response time; within 12, 24, 48 hours?Have an escalation process in place if something is importantTime is precious, so people shouldn't feel obligated to be at the behest of every communication channel fighting for our attention. Utilizing Your Least Productive TimeIn his book The Scientific Secrets of Perfect Timing, author Dan Pink states the two most unproductive hours of your entire day occur between 2pm and 4pm.Research shows that productivity, mental alertness and judgement lags at this time, so important work between those hours should be avoided. If you have the luxury of choice, perhaps use those hours to catch up on those emails! Cross Function Process MappingMost organizations evolve over time. Due to vertical silos, all of our deadlines and priorities are also vertical. However, work generally flows horizontally.This can potentially lead to the following issues:Duplication/reworkingMiscommunicationIncreased errorsWasted time/energyWays of tackling functional silos include simply getting representatives from each department – working across said horizontal process – together to visually map the process. It should chronicle the process, from request for service to service delivered, for all to see.Only then can everyone see where the issues are. Common Mistakes When Writing ProcessesOne of the biggest mistakes made by organizations is failing to physically map their process out, instead going by “what's in their head.” While it's easier for manufacturers to deal with potential issues on an assembly line situation, the same can't be said for service and knowledge industries.Assumptions will be made unless the process is visually mapped with the people who actually do the work. Only then can the root of an issue be thoroughly investigated.I see this a lot in the creative space; people rejecting the idea that there's even a process behind what they do under the veil of it being too creative…. there's still a set of steps requiring accomplishment, or at least a set of outcomes that need to be met in order to get a product to the client.The more we embrace that, then the more we can start to understand our specific process to being more efficient. Implementing Process Mapping Within your BusinessFirstly, you don't need to improve on your process if it's not an issue. If it's not a critical thing that needs immediate attention, then mapping all of your processes just for the sake of mapping it is in itself inefficient and unproductive. Focus on what's going to make an impact.Secondly, directly involve the people undertaking the work. When people are given the autonomy to say how they think work should be done – in the most efficient and productive way for the customer – they'll own it as they helped create it.Get the team involved in measuring the results afterwards. Don't just set it and forget it. Thirdly, daily management is key. Not the extensive, overbearing performance management type thing, more a daily check in that is visual. Have quick (virtual) huddles to discuss your project in terms of:What got in the way of it not working?What was the impact?Should any process amendments be made at that time?Make sure you have a process leader, and monitor/measure the results and make sure you capture modifications. Have a management cadence to harden the process after you launch it.Remember, we're not performance managing the people involved; rather the process involved. Want to see more from Jennifer? Follow her online via…Visualiiz.cajen@vizualiiz.comJennifer's LinkedIn Did you learn anything new from this episode? If so, let us know in the comments below – we value your feedback! Our next instalment of the Agency Profit Podcast, on April 29th, will see us chat with Chris Badgett, CEO at LifterLMS. To see our previous blog, make your way here…Agency Profitability Tool KitIf you're looking for more resources to help you improve your agency's profitability, then check out the Agency Profitability Tool Kit – it's full of the same templates and checklists we've used with consulting clients to help them improve their profitability by over 100% in under 60 days.

This episode talks about flowing processes so that each step is illustrated and allows every to do the process the same.

On this week's episode of The Lean Law Firm Podcast, Larry Port and Dave Maxfield talk with Micah Ascano. Micah is a Six Sigma Black Belt legal project manager who specializes in quality and efficiency. Hear Micah talk about process mapping and automation, how it all fits into your fee structure, and how you can Read more about Ep 33- Micah Ascano Talks Process Mapping[…]