Pharmacy Business and Career Network Podcast

Clinical Governance – we all know about it, but what is it really, why does it matter, and how can we move beyond just ticking boxes to make it a practical, impactful part of our everyday work? Chantelle Turner is a Pharmacist Leadership Coach at Turn Pharmacy Leadership, and joins the show to share her insights on making clinical governance practical and ensuring that everyone in your pharmacy understands why it's important and how to implement it themselves. We'll uncover the strategies and practices that can transform clinical governance from a bureaucratic chore into a dynamic framework for improving quality, safety, and accountability in pharmacy. EnjoySee omnystudio.com/listener for privacy information.

Hear from Excellence in Professional Innovation winner at the Guild Pharmacy of the Year, Karen Carter from Narrabri Pharmacy. Karen will delve into the pharmacy's journey from overcoming workforce challenges to improving and implementing new services. You'll uncover the strategies driving positive change and enhancing well-being in their community, and we'll see exactly what secured them the win. Enjoy.See omnystudio.com/listener for privacy information.

This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from Capital Chemist O'Connor who is providing a Holter monitoring service through her pharmacy. A Holter monitor is a small, wearable device that records the heart's rhythm and is used to detect or determine the risk of irregular heartbeats. In this episode, Grace explains what providing the service is like, from a pharmacy owner's perspective, including the concerns, how much it costs, and whether it is actually worth it. Enjoy.See omnystudio.com/listener for privacy information.

The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management' category as well as the overall ‘Pharmacy of the Year' award! Praised for their excellent business strategy, leadership, and understanding of their community, Capital Chemist Southlands is a worthy winner of the award. In this episode, we speak to Louise McLean, one of the owners of Capital Chemist Southlands, and we'll hear a little about her Pharmacy of the Year experience, as well as some of the things they've done throughout the years that have led to their success. The Guild Pharmacy of the Year award is proudly sponsored by Care Pharmaceuticals.See omnystudio.com/listener for privacy information.

We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists' Support Service, and Curtis Ruhnau, the Pharmacists' Support Service president, which took place at APP2024 with Australasian Pharmacy. We'll learn a little bit more about PSS, and why it is such a valuable service for pharmacists to have. Enjoy.See omnystudio.com/listener for privacy information.

Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive Pharmacy Group and chair of Rural Pharmacists Australia. Together, we'll explore some important questions such as why the gap exists in the first place and how to manage cultural barriers or misconceptions, as well as what's happening in rural pharmacies on a national scale. Enjoy.See omnystudio.com/listener for privacy information.

As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you navigate the complexities of the rental landscape to secure a favorable agreement? In this episode, we'll be speaking with two experts who have contributed to the Guild's Pharmacy Rental Report and who can help shed some light on the intricacies of the rental report. plus, we'll get an update on changes and impacts in regards to the Industrial Relations legislation. Enjoy.See omnystudio.com/listener for privacy information.

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we've once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of' episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 116 to 136. In this Best of episode, the second of the two, we cover episodes 127 to 136. Enjoy.See omnystudio.com/listener for privacy information.

In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we've once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of' episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 22 shows, those being episodes 90 to 112. In this Best of episode, we cover episodes 116 to 126. Enjoy.See omnystudio.com/listener for privacy information.

Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an environment where your staff feel supported and empowered to stand up for themselves? This episode is a timely exploration of a topic that holds immense relevance during the holiday hustle. Joining the show is Mark Oostergo, a workplace psychologist from Australian Psychological Services, to shed light on navigating the complexities of occupational violence and aggression in the pharmacy realm. A remember that your well-being matters, and creating a positive workplace culture is essential. If you require some extra support during the holidays, a reminder that the Guild offers an Employee Assistance Program via TELUS Health. You can find more information here. Or, you can listen to our episode TELUS Health EAP – A Wellbeing Toolbox In Your Pocket - Kylie Hancock and Shayne Dearling - Ep 133 EnjoySee omnystudio.com/listener for privacy information.

As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made. Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley has a lot of knowledge when it comes to handling incidents and other tricky situations that a pharmacist might eventually encounter. For example, how do you decide which one of your patients receives a life-saving drug when it's in shortage, but others need it too? Or, how do you handle a situation where a key employee is caught participating in unethical behaviour? Hayley has the answers to those questions and more.  Enjoy.See omnystudio.com/listener for privacy information.

Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available? That's where our compounding pharmacists step in. In this episode, we dive deep into the fascinating world of compounding. How are customised medications made, how are complex compounding requests handled, and what actually goes into setting up a compounding pharmacy? In this episode we hear from Jack Hammond, a compounding pharmacist with over 18 years of experience. With experience in manufacturing, cosmetics, veterinary, nutrients, childrens, and geriatric compounding, Jack can help with all compounding needs. Enjoy.See omnystudio.com/listener for privacy information.

We've all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously. In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often underutilised but can make a world of difference in the lives of not only pharmacy staff but also their close family – the TELUS Health Employee Assistance Program. The TELUS EAP is a fantastic tool for empowering you to take the steps needed to manage your well-being and provides a host of resources and clinicians to support you when you need it – no issue is ever too small to discuss.  So, if you have ever wondered how to tackle those moments when something is bothering you, or if you've questioned whether your concerns are worth addressing, this episode is for you.  EnjoySee omnystudio.com/listener for privacy information.

Colby Diek originally had no thoughts on working in pharmacy – yet here she is now, taking home the crown as the 2023 Pharmacy Assistant of the Year! Stumbling into pharmacy by chance, 20 years ago, Colby has grown to love everything about it. In this episode, we hear from Colby about her journey from being nominated for Pharmacy Assistant of the Year, to the months following, where she stood on the stage as her name was called out as the winner. Her experience is filled with new skills, friendships, some borrowed clothes, and lots of wonderful support! EnjoySee omnystudio.com/listener for privacy information.

We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023. This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to prepare, how new programs will actually be rolled out, and how full scope will assist patients. The conversation was facilitated by Kos Sclavos AM with panelists: Sara Kemp, Senior Manager – Full Scope Project (Qld), The Pharmacy Guild of Australia; Johnson Lee, Chief Pharmacist (NSW), The Pharmacy Guild of Australia; Zoe Girdis Practice, Policy and Regulations Director, The Pharmacy Guild of Australia; Mark Burdon, UK Pharmacist & Secretary General, World Pharmacy Council; and Oliver Williams, UK Pharmacist. Enjoy.See omnystudio.com/listener for privacy information.

Ultan is the General Manager at Arthritis Queensland, an organization committed to improving the lives of those suffering from arthritis and other musculoskeletal conditions. In his role at Arthritis Queensland, Ultan has been instrumental in driving forward initiatives aimed at education, policy development, and quality of life improvement for arthritis patients. With a passion deeply rooted in helping those living with this often misunderstood condition, his contributions have significantly influenced our understanding and management of arthritis. Enjoy.See omnystudio.com/listener for privacy information.

Simon Fletcher is a true guru when it comes to managing underperformance in teams and, in this episode, will focus on just one tool of many - the Situational Leadership Model. Simon has a ton of experience in leadership and knows the ins and outs of teamwork and motivation. Level up your leadership skills as Simon shares practical strategies to tackle underperformance head-on and empower your pharmacy for success. Enjoy.See omnystudio.com/listener for privacy information.

Can having a robust social media presence actually contribute to a better pharmacy patient experience? The answer is yes!By engaging and interacting with patients online, pharmacies can foster a sense of trust, care, and accessibility. After all, in today's digital age, a thriving social media presence is more than just likes and follows; it's an avenue for nurturing a strong patient-pharmacy relationship. In this episode, Sarah Rendell from Peak Strategies delves into the 'whys' of why pharmacies should establish a strong social media presence. She shares her expertise on the power of connecting with your audience in the digital realm and why understanding your audience is the cornerstone of social media success. We explore the dos and don'ts of social media for pharmacies and the significance of striking the right balance in your posts. We'll discover how to present your pharmacy as an indispensable resource while building genuine connections with your community – all through social media.See omnystudio.com/listener for privacy information.

Learn what patients think of Australian healthcare. Our guest, Stephen Mason, Chief Executive Officer at the Australian Patients Association, takes us through the results of the recent Australian Healthcare Index. The Australian Healthcare Index provides a pulse check on healthcare in Australia from its patients' perspectives and experiences. More than 10,000 adults across Australia participated in supporting the survey and provided their personal points of view and experiences of the public and private healthcare ecosystem. Stephen explains the report's key findings and trends, helping us understand what Australians think of our healthcare system, and what it all means for healthcare professionals. To learn more about the Australian healthcare Index and to read the report, visit the link in the show notes at guild.org.au.See omnystudio.com/listener for privacy information.

Every pharmacist knows the importance of excellent patient care in pharmacy and the vital role pharmacists play in ensuring patient safety. However, something that is just as important is prioritising the well-being and professional growth of your pharmacy staff. Joining us in this episode is Lucinda Marks, managing partner at Capital Chemist Calwell and one of the finalists for the Guild Pharmacy of the Year Award in 2023. When it comes to staff, Lucinda and her co-partners know that actions speak louder than words. Capital Chemist Calwell has implemented various measures to enhance the work-life of their employees, including unlimited annual leave, work-from-home trials, and regular one-on-one meetings. If you ever have the opportunity to visit Capital Chemist Calwell, you will see firsthand what a difference it makes to have empowered and happy staff. By investing in the well-being and growth of their employees, they have created a workplace where everyone can thrive – patients and staff alike. Enjoy.See omnystudio.com/listener for privacy information.

We're bringing you a helpful and timely session that was presented at a recent PBCN webinar about making sure your pharmacy is prepared for tax season. Emma Brown, Principle at RSM, helps simplify and demystify tax processes to help you maximise returns.  Among a myriad of helpful tips and tricks for tax time, Emma covers areas of focus for the Tax Office so you can maintain compliance and take advantage of available concessions. Emma also covers some of the implications of 60-day dispensing. The pharmacy team at RSM understand pharmacy business, having worked with hundreds of pharmacy owners to ensure they achieve industry benchmarks. In this episode, let Emma's expertise guide your efforts as you prepare for June 30. To hear the full PBCN webinar recording and view the slide presentation to go with it, visit the Guild's website. The full presentation includes sessions from Sharlene Wellard, from Meridian Lawyers, and Belinda Hegarty and Ben Massey, from Commbank Health. There's a link for that in the show notes at https://www.guild.org.au/news-events/events/2023/pbcn-webinar-preparing-your-pharmacy-for-eofy EnjoySee omnystudio.com/listener for privacy information.

When it comes to people management, there might be nothing worse than turning a blind eye and hoping the problem will ‘just go away.' Our guest today, James Judge, provides practical tools, advice and solutions to address the more ‘curly' challenges that can arise with staff, in the workplace. James is an experienced people manager, and director of a consultancy aimed at helping businesses and organisations build stronger teams. He's very well placed to share some of the tools from his toolkit, to help you, listeners, gain a little more confidence when it comes to doing just that. In today's episode, we look at some of the most common workplace issues, emerging trends and most importantly, how to nip the most common workplace issues in the bud, so you can keep yourself – and your staff – in the best shape possible for your business to thrive.See omnystudio.com/listener for privacy information.

Taking over a small, old pharmacy in a town of just 1,000 people might seem like a challenge, but it's a challenge that Alexander and Nicholas, at Ouyen Pharmacy, decided to take on. Together, these two early career pharmacists managed to completely turn the pharmacy around, turning it from a business focused on giftware to a flourishing healthcare hub greatly benefiting the community. As a finalist for ‘Pharmacy of the Year', Ouyen Pharmacy took home a special award for the significant work they had done to reinvigorate their pharmacy within only two years of ownership. Enjoy.See omnystudio.com/listener for privacy information.

Community Pharmacy faces significant workforce challenges, with no quick fix in sight. How can Community Pharmacy adapt to deal with these challenges? For this PBCN podcast episode, we're bringing you a session that was held at the Australian Pharmacy Professionals' conference at the Gold Coast from the 23rd to the 26th of March, 2023. In this session, Helen O'Byrne, Pharmacy Guild National Councillor,  looked at some of the key issues that are likely to shape the future workforce of pharmacy. Key influences in the future workforce include our university sector and the structure of the pharmacy degree, remuneration levels for pharmacists, pharmacy viability via Community Pharmacy Agreement remuneration, the capacity that pharmacists practice at full scope and its associated remuneration, and the degree to which enablers – like IT service provides, for example - assist pharmacy operations. EnjoySee omnystudio.com/listener for privacy information.

Going from being a pharmacy struggling to stay afloat and at risk of shutting down, to turning everything around and becoming a pharmacy recognised for its excellence, Pharmacy 777, in Shoalwater, took home the title of Pharmacy of the Year at this year's APP conference. Pharmacy 777 also became the category winner for ‘Excellence in Community Engagement'. From Christmas parties, naming competitions, easter egg hunts, casual chats, and even birthday visits - the team at Pharmacy 777 has consistently shown that community comes first. Hear firsthand from Sam Afsar, one of the proprietors of Pharmacy 777. Sam talks about the strategies and practices that helped turn the tide, create meaningful relationships with their patients and fellow healthcare practitioners, and become an integral part of the community it serves. Enjoy.See omnystudio.com/listener for privacy information.

This episode comes to you from the Australian Pharmacy Professional Conference, which was held on the Gold Coast from the 23rd to the 26th of March 2023. APP is the largest pharmacy conference in the southern hemisphere with – well normally - up to 6000 delegates attending. But this year a new record was set, with 7471 registered attendees! Minister for Health and Aged Care, the Honourable Mark Butler, and Shadow Minister for Health and Aged Care, Senator the Honourable Anne Ruston, our representatives in Parliament, attended APP to speak with the pharmacy workforce.   We took the opportunity for our National President, Professor Trent Twomey, to sit down with them and find out more about what they think needs to happen as we move into the 8th Community Pharmacy Agreement. And, of course, we are so glad to have made the time to get to know them a bit better. Enjoy.See omnystudio.com/listener for privacy information.

When you hear the word ‘dietitian', the first thing you might think about is weight loss management. What dietitians actually do, however, and the role they play in the healthcare sector, might surprise you! This week is Dietitians Week, a week where we spread awareness about what it is dietitians do and how they improve our lives. In this episode, Tara Diversi, President of Dietitians Australia, explains the work of dieticians. From supporting mental health, minimising side effects from medications, and managing disease, dietitians play an important role in Australian healthcare. After this episode, you might see dietitians through a new lens. Enjoy.See omnystudio.com/listener for privacy information.

The Guild Digest is one of the Guild's priority deliverables for the year, and as this episode goes live, so does the 2023 Guild Digest survey. In 2022, a very special edition of the Digest was published to celebrate 50 years of data-driven insights. This special edition saw the biggest sample size yet. For this episode, we speak with Anthony Tassone, the National Vice President – Health Economics and Policy.  Anthony is also the Victorian Branch President. With Anthony, we get into some detail about the Digest, looking at what's in it, how to use it, and perhaps most importantly, why it's so important to participate. Enjoy.See omnystudio.com/listener for privacy information.

This is a recording of a session that was hosted at the 2022 Tasmanian Pharmacy Conference. This conference focused on the potential for community pharmacists to work to their full professional scope in our current rapidly changing environment. When owning a business, unexpected events may throw you for a loop and have devastating impacts. But what if you expect the unexpected? In this episode, Sarah Stoddart, Founder and Director of Vitality Law Australia, talks about how to mitigate the impacts of unexpected events by encouraging you to think ahead and explore what you can do right now to minimize risk to your business in the future. EnjoySee omnystudio.com/listener for privacy information.

This episode is an important one for anyone undergoing a significant life change or managing those who are. Whether it's yourself, your colleagues, or your employees, this episode will provide valuable information to help you navigate the change, and all that comes with it. Vanessa Miles, a psychologist and senior consultant at Transitioning Well, and Georgie Chapman, employment lawyer and partner at HR Legal, join us to venture into the frameworks and requirements that need to be in place to support employees during one of life's major transitions, parenthood, as well as what you can do to make sure you and your employees are prepared. Transitioning Well is a national team of psychologists working with Australian companies to help employees manage the messy intersections between life and work. Transitioning Well supports those experiencing any kind of significant life change, however that might look. EnjoySee omnystudio.com/listener for privacy information.

In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we've once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of' episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 23 shows, those being episodes 90 to 112. In this Best of episode, we cover episodes 101 to 112. Enjoy.See omnystudio.com/listener for privacy information.

In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we've once again gone back through the episodes and pulled out the question and full answer for you and created more ‘Best of' episodes. As such, you can expect two shows full of short and sharp advice from each of our amazing guests, as we look back at 23 shows, those being episodes 90 to 112. In this Best of episode, we cover episodes 90 to 100. Enjoy.See omnystudio.com/listener for privacy information.

There was a pupil-free day in Canberra recently and the Guild invited all the employees' kids to come and hang out at the office. We let Chloe, the host's daughter, chat to the kids and ask them what they think their parents did at work all day. Then, Chloe when and spoke to the parent to get the actual story. Chloe found that some people like watching magpies, that there seems to be a lot of coffee, emails, and meetings, and even something about air traffic control. She even found one person on their first day on the job. And, of course, jellybeans were an important topic! We thought this was a lot of fun and a nice way to learn a little bit more about some of the Guild staff. Enjoy.See omnystudio.com/listener for privacy information.

There's a lot of information out there about how to support mental health and wellbeing in the workplace, but today's episode offers something a bit different. Our guest, Minky van der Walt, from Tempo Therapy, works with health and education professionals to shift their experience, particularly during times of high stress. Minky is a qualified music therapist and guided imagery therapist with a special interest in working with helping professionals. This episode looks at how the brain works to try and protect us during high stress times, but how that can backfire when stress is maintained over long periods, like the last two years! We get to hear how music and art therapy works and even experience a little bit of it through the course of the episode. Enjoy.See omnystudio.com/listener for privacy information.

The Christmas season is well and truly upon us! Pre-Christmas sales are forecast to hit $60 billion in the six weeks leading up to Christmas – a staggering figure. But, as the silly season approaches, have you considered how you will activate a retail strategy to keep more margin in your pocket this sales period? Our guest today is the CEO and Founder of Retail Doctor Group, the Retail Doctor himself, Brian Walker. Established in 2005, Retail Doctor Group is a leading firm working with businesses to take insights-driven strategy into award-winning implementation, helping them grow their business. In this episode, we examine what it means to be ‘Fit for Business' and why it is an important consideration for all businesses with a retail component – which includes pharmacies.  We look at how to complement your health and wellness services, medicines advice, your focus on medication management, and safety with products that build your brand as trusted medicines experts.   Enjoy.See omnystudio.com/listener for privacy information.

The Framework for Change is a key strategic document for the Guild, but more importantly, it's a guide for pharmacies. In 2018, The Guild embarked on the most significant strategic research project in its history. What was then called CP2025, aimed to forge change and growth pathways for pharmacy businesses in manageable, bite-sized increments. The Framework has an explanation of nine growth pathways, and an outline of practical actions to enable community pharmacies to achieve longer-term success by delivering health outcomes for patients and consumers. The objective is to help community pharmacies understand and be in a position to respond to the trends impacting their businesses in a way that makes the most of the opportunities that lie ahead. The Guild is committed to working with our members and the broader pharmacy sector on this future journey while continuing to advocate on the issues that will enable community pharmacy to build on its vital role as a trusted custodian of the National Medicines Policy. The Guild has worked with ORIMA, and David Bruce since the Framework's inception to monitor the progress of Pharmacies on this change journey, and has recently completed another wave of both patient and Guild member research to check how we are going. For more information on the Framework for Change visit the Guild website. The Framework is publicly available, but Guild members can download the reports and research, via the Guild website https://www.guild.org.au/resources/business-operations/insights Enjoy.See omnystudio.com/listener for privacy information.

It's Cyber Security Awareness Month and we're taking the opportunity to provide an important refresher about the dangers lurking in the digital world and what we all need to do to protect ourselves, our businesses, and our patients. This year's theme was “Have you been hacked?” and to wrap up the month, we are bringing you this special deep dive episode where we look at the latest threats, what to look out for and how to know if you have been hacked. I'm speaking with Andrew McManus from FRED IT Group, an expert in the field who deals specifically with pharmacy IT on a daily basis.  Because he's in the field, he can provide great insight into the range of issues affecting pharmacists and how they can best position themselves to make sure they keep their systems safe. I hope you enjoy this episode and take away some tips and directions that help you run your business better. Enjoy.See omnystudio.com/listener for privacy information.

Unless you've had your head in the sand for the past two years, you will be keenly aware of the challenges around recruiting and retaining good staff.  You may, or may not, be as attuned with the actual costs involved, financial and otherwise, when staff turnover is high. This episode is full of practical, sage advice and tips for pharmacy managers struggling with recruitment. We discuss the current state of play in the market, what you need to do to stand out as an employer of choice, salary trends, and we even try to predict what might happen next. Joining us are Heidi Dariz and Debbie Capuano. Heidi is General Manager at Raven's Recruitment and has amassed 20 years in recruitment in the pharmacy sector. Debbie, with 23 years experience recruiting in the field, works on the ground with pharmacists and pharmacy managers to match candidates with employers. Enjoy.See omnystudio.com/listener for privacy information.

We're sharing a session hosted at the Australian Pharmacy Professional conference, earlier this year. During the session, titled “Are You The Future of Pharmacy?”, we heard from three inspirational business leaders about the stepping stones that led them to this point in their respective careers.  Our panelists were: Lucas Patchett is one of two founders of the Orange Sky Laundry. Orange Sky  came to life when two best mates had a crazy idea to put two washing machines and two dryers in the back of a van, and wash and dry clothes for free. Lucas and his best mate, Nick, embarked on a journey to build and grow the world's first free mobile laundry service for people experiencing homelessness. Melanie Moses, a pharmacist and owner of Blooms the Chemist in Orange. Melanie is passionate about providing healthcare and services in rural areas, particularly for health outcomes for the local Indigenous community and the disadvantaged and disabled. Brad Butt, Managing Partner of Cooleman Court Pharmacy in the ACT and Founder of Men's Health Downunder; a pharmacist-led men's health clinic. Brad's been awarded a host of awards including the category and overall winner of this year's Guild Pharmacy of the Year award. Enjoy.See omnystudio.com/listener for privacy information.

Each year, in September, we celebrate World Pharmacists Day. This year's theme, United in Action for a Healthier World, showcases pharmacy's positive impact on health around the world. Here in Australia, we saw this play out with the incredible contribution pharmacists made to the COVID-19 vaccination rollout; millions of vaccines in arms when we needed them most. The fact that Australians are now one of the most highly vaccinated populations in the world owes a lot to pharmacists and, for that, we say 'Thank you'. Today, we are speaking with John Jones, a dietician come pharmacist who has grown his practice administering opioid substitutions including depot buprenorphine injections. The legislation on pharmacists providing injections isn't entirely clear, however,  John's story shows us what can be possible with the right training, systems, facilities, and quality assurance processes.See omnystudio.com/listener for privacy information.

Dr. Hester Wilson discusses painful conversations; those tricky topics around pain medications. Dr. Wilson is a GP in Sydney, an addiction medicine specialist, and chair of the special interest group in Addiction with the RACGP. When it comes to pain, there is often more to the story than meets the eye. Dr. Wilson says it's important to take a compassionate stance and apply that same compassion in conversations with patients about their medications. Dr. Wilson has a wealth of knowledge and experience working collaboratively with colleagues, including local pharmacists, to help her patients manage their pain effectively.  She has some great ideas and insights into how to help start the right conversations with patients and with their doctors. Enjoy.See omnystudio.com/listener for privacy information.

Terri Bakker, Retail Manager at TerryWhite Chemmart in Rosny Park,Tasmania, manages much more than you might think.  Terri is passionate about delivering very important, and perhaps not so well understood, services for NDIS patients. For those who need it, however, it makes a world of difference. This episode is an important window into the NDIS services Terri manages and she provides insights, lessons, and confidence for your NDIS services journey, wherever you might be at. Terri has also been nominated for the Pharmacy Guild of Australia's Pharmacy Assistant of the Year award.  Once you've heard from Terri, you won't be surprised, as she is doing an amazing job and going above and beyond in her role. We wish Terri all the best in the Pharmacy Assistant of the Year award, which will be announced at the Pharmacy Assistant National Conference in Brisbane this October.  To find out more about the awards, or the conference, visit pharmacyassistants.com.  Enjoy.See omnystudio.com/listener for privacy information.

The National Australian Pharmacy Students' Association (NAPSA) represents students from 17 universities nationwide studying either an undergraduate or postgraduate pharmacy program.  NAPSA is committed to advocating for Australian pharmacy students to ensure their future is prosperous and their status, rights, and privileges are protected. Today we're speaking with Flynn Swift, newly elected president of NAPSA's board who is currently in his third year of a Bachelor of Pharmacy (Honours) at the Queensland University of Technology, Brisbane.  In today's episode, we chat about the year ahead and what's changed in the world of student and intern pharmacists. This year's Virtual Student Summit provided students of all year levels with greater insight into community pharmacy; the ability to practice to full scope, to lead innovation, and be an integral part of the community and patient health outcomes. If you missed the summit, here is a link to the recorded sessions.  Enjoy.See omnystudio.com/listener for privacy information.

It's National Pain Week and for this episode we are speaking with Giulia Jones, CEO at Pain Australia. Giulia talks to us about what pain is, how it affects people living with chronic pain, and the role pharmacists working in the community can play to help them live better, fuller lives. You might find these links useful: National Pain Week 2022 runs from 25 to 31 July 2022 Pain Australia resources for professionals EnjoySee omnystudio.com/listener for privacy information.

National Diabetes Week runs from the 10th – 16th July.  Said to be ‘the epidemic of the 21st century', chances are you see patients in your pharmacy on a daily basis who make up the approximately 1.8 million Australians with diabetes. However, have you considered a business model that offers one-on-one support, education, and care for diabetes from a credentialled diabetes educator? In this episode, we hear from Rowan Lowe, owner proprietor of the Amcal Life Clinic located in Donnybrook in rural Western Australia. Rowan's pharmacy took out the Pharmacy Guild of Australia's 2022 category award for Excellence in Business Management and is a Pharmacy with a difference. Their Diabetes clinic is just one of the myriad of services offered at the Donnybrook pharmacy, attracting patients who travel two hours to access health services at the clinic.  Today, you will hear more about the health hub model and what it takes to run a pharmacy business this way. Enjoy. Ready to nominate for 2023? Information and nominations for the Guild Pharmacy of the Year 2023. Amcal Life Clinic Donnybrook Pharmacy. Donnybrook's Facebook page. Category winners in the Guild Pharmacy of the Year 2022.See omnystudio.com/listener for privacy information.

For our regular listeners, you will recall we recently spoke with John Briggs about how our community pharmacists can be leaders and connect with their local Indigenous communities and play a vital role in supporting indigenous communities.   We found this such an insightful conversation that we wanted to explore and share examples of pharmacies doing great work in this area. Curtis Ruhnau, is a pharmacist and Proprietor of Emerton Amcal Pharmacy. After university, Curtis completed a Master of Management before becoming a partner in Emerton Pharmacy in 2000, where he still works regularly. Curtis joined the PDL Local Advisory Committee for New South Wales in 2008 and is currently the PDL representative on the Pharmacists' Support Service and has a keen interest in mental health and self-care for pharmacists. Curtis has also tutored medical students in Personal and Professional Development Curtis has great experience implementing the profiling of the Emerton community to ensure the pharmacy is supporting their needs. For more specific information on the diabetes program discussed, visit www.TooDeadlyForDiabetes.com.au See omnystudio.com/listener for privacy information.

Brad Butt, along-side his work as Managing Partner at Cooleman Court Pharmacy, established Men's Health Down Under in 2013. Men's Health Down Under has grown to be the largest men's health pharmacy clinic in Australia, providing men with professional expertise for specific health issues, without any embarrassment or privacy concerns. Brad is a pharmacist who is passionate about the health and wellbeing of his local community and the broader Australian male population.  I spoke to Brad about his experience in specialising in Men's health to understand the current challenges and to learn about the opportunities for Pharmacists.  Enjoy. See omnystudio.com/listener for privacy information.

This week is Reconciliation Week, an important time for Australians to continue to learn about our shared histories, cultures, and achievements, and to explore how each of us can contribute to achieving reconciliation in Australia. The theme for reconciliation week, held May 27 – June 3 is, 'Be Brave. Make Change'. It is a challenge to us all to be brave and tackle the unfinished business of reconciliation so we can make change for all. Our community pharmacists can be leaders and connect with their local Indigenous communities and play a vital role in supporting indigenous communities. There are fantastic opportunities to get outside of the pharmacies and build relationships, attend community meetings, discuss your role, develop a community profile, and learn about the community. To help us discuss the ways this can be achieved, we welcome John Briggs, Cultural Advisor to The Pharmacy Guild of Australia and proud Yorta Yorta and Gunai/Kurnai man. With more than 25 years experience, John Briggs is passionate about Indigenous culture, inclusion, employment, and engagement; assisting organisations to be better equipped and confident in these areas. Enjoy See omnystudio.com/listener for privacy information.

You have heard the term, 'clinical governance' before but not fully understood what it means. However, clinical governance is an increasing area of focus for pharmacies.   Clinical governance is also a focus of the Guild. A key component of the Guild's Centenary Strategic Plan is to prioritise and enhance the quality and safety of pharmacy services and clinical governance forms a key part of this.   Clinical governance is highly important in every pharmacy, and our aim today is to understand a little more about what it is, why it's important, and step through it in a simple way to help you ensure you have good governance in your pharmacy.   Who better to take us through it all than Claire Bekema, and Chloe Hennessy from the Pharmacy Guild. Claire Bekema is a Guild Senior Pharmacist with experience and expertise in quality improvement, accreditation, and clinical governance.    Chloe Hennessy is the Guild Director, Clinical Governance & Quality, and has over 15 years experience in pharmacy accreditation, quality, and change management and has strong passion for continuous improvement. If you would like more information about clinical governance, contact the Guild via guild.org.au or speak with your local Guild representative. There is also a range of QCPP resources and information available via qcpp.com. Enjoy See omnystudio.com/listener for privacy information.

The statistics are alarming. One Australian has a heart attack or stroke every 4 minutes. Heart Week, from May 2nd to 8th, is a timely reminder to raise awareness about the importance of heart health and Heart Health Checks for more at-risk Australians. If the heart attack isn't to be prevented, then ensuring access to a defibrillator within 180 seconds is vital in saving a life. With over 5,900 community pharmacies across Australia, it is our goal to ensure pharmacy's across the nation help play a vital role in supporting the health of all Australians. This includes being a defibrillator access point should a member of the public nearby need it. Joining us in this episode is Scott Carpenter, Business Manager for Heart 180, and Nick Salkeld from Community Care Chemist to share his experience. Enjoy. See omnystudio.com/listener for privacy information.

Brendon Baker is converting others to a radical new idea … keep it simple. Brendon is a leading expert in the field of change and has consulted on transformation projects across a range of industries. These have included public infrastructure, business/cultural transformations, shared service implementations, restructures, process overhauls, technology deployments, social policy, and more. Brendon's mission is clear: Help Change Leaders Drive Real Value. Change has been a hot topic in the Pharmacy industry, whether it be adapting to changing pharmacy workflows or being innovative and focused on how to best support your local community as a health destination. We are all involved in changing our organisations, whether we know it or not. The issue is the industry has over-complicated it. From the obtuse jargon and untold reams of paperwork. It's just too hard, too confusing, and too academic. You don't have time for that. No one does. But perhaps it can be simple?  Enjoy See omnystudio.com/listener for privacy information.