Podcasts about retail doctor

Join Bob Phibbs, The Retail Doctor, and his special guest, Ben from No Bounds Digital, as they dive into strategies to stop losing online leads. This insightful webinar is packed with actionable tips to enhance your website and CRM, ensuring you convert visitors into loyal customers. Discover the secrets behind successful email marketing strategies and learn how to fix common website issues that might be hindering your business growth. From optimizing shopping cart abandonment strategies to improving website functionality, this episode is a must-listen for anyone looking to boost their online presence. Get ready to uncover the importance of a fast-loading website, effective retargeting ads, and compelling offers that make your business stand out. Plus, gain insights into how to engage and retain existing customers using your web presence. Whether you're a seasoned marketer or a retail newbie, this episode offers valuable insights and practical advice to help you take your business to the next level. Don't miss out on learning how to make your website and CRM work harder for you!

Welcome back to another exciting deep dive! In this episode, we explore the often-overlooked yet incredibly powerful practice of customer greetings, guided by the insights of Bob Fibbs, the renowned "Retail Doctor." Discover how these initial interactions can transform a customer's experience in brick-and-mortar stores, creating a lasting impact on their perception and spending behavior. We delve into Fibbs' six essential rules for crafting effective customer greetings, emphasizing the importance of genuine engagement, anticipating customer needs, and striking the right balance between attentiveness and space. Learn why traditional approaches like asking "Can I help you?" may backfire and how to create a welcoming atmosphere that fosters customer loyalty. Join us as we unpack the art of greeting customers with warmth and sincerity, much like a politician working a room. Whether you're a business owner or manager, these strategies could be the key to boosting your bottom line and building lasting relationships with your customers. Tune in and discover how a simple greeting can unlock retail success! Check out the full blog post here 

Join retail experts Bob Phibbs (the Retail Doctor), Paul Landry (Lightspeed Commerce), and Andrew Duffy (SparkPlug) as we unpack the secrets to transforming grumpy retail employees into engaged, high-performing team members. In this eye-opening episode, discover how effective onboarding can set the stage for success, learn to leverage cutting-edge technology for improved employee performance, and explore innovative incentive strategies that actually work. Whether you're a seasoned retail manager or a small business owner, you'll gain actionable insights to create a positive work environment, boost customer satisfaction, and drive sales. Don't miss this power-packed discussion on turning your retail workplace from lackluster to legendary – because, as we reveal, happy employees don't just perform better, they're less likely to spit in your coffee!

Welcome to the Checkout, where we dive deeper into the minds of our guests to learn more about their personal experiences and insights. Today, we have the pleasure of speaking two leading figures in consumer research.Anastasia Lloyd-Wallis is a Research and Insights Specialist at Retail Doctor Group. She brings a wealth of knowledge about how emotions and personality traits drive consumer loyalty and is passionate about understanding the unique behaviours of Gen Z and Gen Alpha.Martin Filz, CEO of Pure Profile, is an experienced leader in consumer insights and data analytics. Known for his innovative thinking, Martin is an avid user of AI for generating creative solutions and uncovering valuable insights from data. Join us as we explore Anastasia and Martin's personal take on brands, tech and the retail landscape.Revisit our full-length conversation with our guests: The Dos and Don'ts of Loyalty Schemes with Martin Filz from Pureprofile and Anastasia Lloyd-Wallis from Retail Doctor Group | #421Learn more about Gymshark's innovative retail experience at their London Store.Listen to insightful episodes of the Diary of a CEO podcast.Explore the Blinkist app for book summaries in 15 minutes.Tune into Retail Doctor Group's Future of Retail and Consumer Podcast for the latest retail insights.About your host: Nathan Bush from Add To CartNathan Bush is an ecommerce consultant specialising in digital and ecommerce transformation.. He has led eCommerce for businesses with revenue $100m+ and has been recognised as one of Australia's Top 50 People in eCommerce four years in a row. You can contact Nathan on LinkedIn or via email.Please contact us if you: Want to come on board as an Add To Cart sponsor Are interested in joining Add To Cart as a co-host Have any feedback or suggestions on how to make Add To Cart betterEmail hello@addtocart.com.au Hosted on Acast. See acast.com/privacy for more information.

With August just two weeks away, students and parents are putting together their back-to-school shopping lists. Bob Phibbs, CEO of the Retail Doctor in New York, joins Rachel Pierson on the WBBM Noon Business Hour discuss the financial impact of back-to-school shopping and how inflation and modern tech needs are driving up costs. Bob shares insights into the National Retail Federation's statistics, highlighting an average spend of $875, which for some families rivals their holiday budgets. We explore how teachers are also feeling the pinch, often having to budget for classroom supplies themselves. Bob provides valuable advice for parents looking to find deals and manage expenses, especially during major sales events like Amazon's Prime Day and similar promotions from other retailers like Macy's and Target. Finally, Bob suggests a collaborative approach to managing these costs by involving extended family members who might be eager to contribute to the students' academic success. Tune in for practical tips and strategies to make back-to-school shopping more manageable.

In this episode of Add To Cart, we are joined by Martin Filz. CEO of Pureprofile and Anastasia Lloyd-Wallis Chief Operating Officer & Head of Insights at Retail Doctor Group. Experts in research and retail, Martin and Anastasia collected data from 1000 people across all demographics to generate ‘How To Grow Consumer Loyalty' and they join us to share the findings. In this chat, Martin and Anastasia share what customers want from a loyalty programme, they discuss the attention economy and the Gen Z customer and critical issues of safety and privacy. Plus, we also get insights into the surprising thing that happens to loyalty as consumers get older. Links from the episode:PureprofileRetail Doctor GroupDeliver In Person (sponsored)Shopify Plus (sponsored)Questions answered:What are the most popular loyalty program types?What are the key incentives that drive customer loyalty? What are the key elements that make the execution of a loyalty program successful? This episode was brought to you by… Deliver In PersonShopify PlusAbout your co-hostsMartin Filz from PureprofileMartin Filz is one of the most highly respected and influential leaders in global research. With more than two decades of experience as a leader across the technology, media and research sectors, Martin's vision is to help generate and deliver more value from the world's information. At Pureprofile, Martin leads a global team across North America, Europe and APAC to deliver rich insights into real human behaviour and to provide the “Why” behind the “What” through cutting-edge ResTech and SaaS solutions.You can contact Martin at LinkedInAnastasia Lloyd-Wallis from Retail Doctor GroupAnastasia leads the Consumer Insights division of Retail Doctor Group. With a professional background as a scientific analyst and a Masters in Mathematics, Anastasia has developed a unique and proprietary approach to help retailers and FMCG brands understand their consumers and market opportunities. Anastasia combines quantitative and qualitative market research, a proprietary methodology around neurosciences, mystery shopping and retail expertise to accurately model consumer personalities, motivations and behaviours. These insights enable RDG to provide retailers and consumer brands with an accurate overview of their customer base, which in turn informs strategy and provides a framework for deployment both in Australia and internationally.You can contact Anastasia at LinkedIn Hosted on Acast. See acast.com/privacy for more information.

In this episode, Rob from WBBM NEWSRADIO delves into 'Sephora Kids,' an intriguing phenomenon involving tweens gravitating towards skincare, driven by social media platforms like TikTok. Speaking to us is Bob Phibbs, CEO of the Retail Doctor, based in New York. Bob explains how these young girls from 10 to 12-year-olds are watching skincare videos online, visiting stores like Sephora and Ulta, and selecting high-end products designed for mature skin. The result? There is an unfortunate increase in skincare issues among the young demographic, including acne and rashes. As parents struggle to cope with the unexpected blow to household budgets from expensive skincare products, the conversation also touches upon body image, how young teens strive to be popular and imitate adults. Bob discusses the pivotal role played by retail associates

Ever had a shopping experience that felt more like a plot from a horror movie? Today's episode takes "Nightmare on Elm Street" to a whole new level—except this time, it's all about the quest for the perfect mattress. Buckle up as Bob Phibbs, aka The Retail Doctor, shares his spine-tingling tale from the retail front lines. In an episode that's anything but a snooze fest, Bob Phibbs, our fearless guide through the retail jungle, recounts his harrowing journey through the world of mattress shopping—a tale filled with twists, turns, and lessons galore. Bob's personal horror story isn't just a tale of woe; it's a masterclass in what not to do in the world of mattress and furniture retail. With wit sharper than a memory foam cutter, Bob delves into the heart of creating a shopping experience that's as comfortable as the products being sold. He emphasizes the magic of storefront appeal, the art of providing a sanctuary for customers, and the importance of standing out in a crowded marketplace. This episode isn't just about mattresses; it's about transforming spaces into havens and transactions into memorable experiences. KEY TAKEAWAYS 1. Create a Unique Shopping Experience: Bob stresses the importance of drawing customers in with a shopping experience that's as unique as their sleep preferences. 2. Storefront Appeal: First impressions matter. Learn how to make your store's façade as inviting as a freshly fluffed pillow. 3. Comfortable Customer Spaces: Bob highlights the necessity of creating spaces that encourage customers to kick off their shoes and stay awhile. 4. Differentiate from Competitors: Stand out in the mattress maze with tips on distinguishing your brand from the rest of the flock. 5. The Significance of Sleep: Recognize and honor the crucial role mattresses play in your customers' lives by offering products that promise more than just a place to crash. 6. Fresh and Inviting Atmosphere: Discover the secrets to ensuring your store ambiance whispers, "Welcome home." 7. Value-Added Interactions: Bob emphasizes going beyond the sale to add real value to every customer interaction. 8. Prioritize Retail Basics: Back to basics—Bob reiterates the foundational principles of retail that drive sales and customer satisfaction. CHAPTERS 00:00 The Mattress Horror Story 09:07 Creating a Unique Shopping Experience 11:01 Attracting Customers with Storefront Appeal 17:16 Providing Comfortable Spaces for Customers 20:48 Differentiating from Competitors 23:05 The Importance of Mattresses in People's Lives 27:29 Creating a Fresh and Inviting Atmosphere 31:18 Adding Value to Customer Interactions 33:38 Brilliance on the Basics --- Send in a voice message: https://podcasters.spotify.com/pod/show/sleepsummitshow/message

Saddle up, retailers - the Retail Doctor is making a house call to diagnose your learning and training gaps! In this episode, Bob Phibbs sneaks in like Nancy Drew to investigate the mysteries plaguing your sales. Through his retail revelations, you'll learn the prescription for training and coaching your employees. Take two tidbits and call Bob in the morning if you still have poor customer service. Bob Phibbs, the self-proclaimed Retail Doctor, lets us in on industry secrets to concoct a cure for inadequate training. He distinguishes the diseases of learning and training, emphasizing the need for hands-on engagement versus mere information absorption. Coaching and rewards are highlighted as vaccines to reinforce training and boost performance. Bob advises constructing a positive learning culture, holding teams accountable, and tapping into personal motivation. The key to complete recovery is continuous improvement, debriefing, and crafting intentional habits. Consider Bob your retail pharmacist - follow his prescribed training regimen, and your sales will be the picture of health. This Retail MD knows the business ills; heed his wisdom so your store isn't the next casualty! Takeaways - Learning involves using ears and eyes to absorb information, while training requires hands-on practice and engagement of the brain. - Coaching and rewards are essential for reinforcing training and driving performance. -Creating a positive learning and training culture is crucial for success in retail. - Motivation and holding oneself accountable are key to personal and professional growth. -Continuous improvement, debriefing, and intentional habits are essential for achieving success in retail. Chapters 00:00Introduction 00:33Transition to the topic of learning, training, and coaching 01:10Difference between learning and training 02:07Importance of coaching and rewards 03:33The problem with ineffective training 04:16The importance of challenging the brain for information retention 05:26The impact of continuous learning and training on business success 06:32Engaging adult learners and holding them accountable 07:08Overcoming the fear of correcting others 08:42Creating a positive learning and training culture 09:25Using questioning techniques to correct and coach 10:55The importance of mindset and motivation 11:41The significance of selling value and building trust 12:48Effective role-playing techniques 14:08The power of greetings and rapport-building 15:18Understanding customer needs and avoiding assumptions 16:43Shifting mindset and unlearning negative beliefs 17:25Finding motivation and holding oneself accountable 19:14Identifying personal why and purpose 20:36Rewarding oneself for progress and achievements 22:04Developing intentional habits and identity 23:45Overcoming negativity and focusing on the positive 25:50Creating a culture of debrief and continuous improvement 28:56Taking ownership and holding oneself accountable 30:48Developing muscle memory through practice and repetition 32:19Becoming consciously aware and mastering skills 34:10The importance of reviewing and analyzing performance 36:20The game of retail and the power of choice 37:42Maintaining motivation and redefining one's why 38:11The importance of enjoying the journey and embracing challenges 38:31Closing thoughts --- Send in a voice message: https://podcasters.spotify.com/pod/show/sleepsummitshow/message

Friend of the podcast Marshall talks us through rough times in retail. How to stay focused and fix a slow sales month. Thank you for listening we hope you learned something new. Let us know what you think. -Leave us a reviewwww.theindependentdealer.comInfo@theindependentdealer.com Support the businesses that support the podcast. TaxMax refund filing service. Use code “VIP” for 40% offhttps://www.taxmax.com Buckeye Dealership Consulting for all your education and reinsurance needshttps://www.buckeyereinsurance.com Primalend, lending options designed for your successhttps://www.primalend.com/ Please subscribe, leave us a review, and share with a friend. Connect with us online:https://www.facebook.com/groups/independentautogrouphttps://www.facebook.com/jlukegodwinhttps://www.facebook.com/sendtojeffw Listen to all our episodes on Anchor:https://anchor.fm/theindependentdealer Used car dealer, independent dealer, automotive, car sales, entrepreneur

How to effectively merchandise products in a small space? What to do with major disruption of your parking in your shopping district? And more with your questions answered LIVE by Bob Phibbs, the Retail Doctor

Your questions about selling, marketing, theft and more answered LIVE with Bob Phibbs, the Retail Doc. Visit RetailDoc.com to learn more about his services.  

How to use ChatGPT for your marketing, employee discounts, and more answered live. 

How to Keep Employees and Customers Loyal to Your Brand Shep Hyken interviews Bob Phibbs, widely known as The Retail Doctor, host of the Tell Me Something Good About Retail podcast, and founder of SalesRX. He talks about how retail stores (and all types of organizations) can transform their business from a place where people merely buy products to a destination brand known for amazing customer experiences.  Top Takeaways:   ·      Brands sometimes invest more in products and in how their retail stores look without focusing on the experience. No matter how nice the brick-and-mortar store is, if your employees are not trained to properly welcome and pay attention to your customers, they will leave and buy from your competitors, go or online, where it is faster and more accessible. ·      What's happening on the inside is felt on the outside by the customers. Be mindful of the environment that your employees are going to work in. Empower them with the right tools and training to do their job well. If you fix the people side of your business first, you will create a better customer service experience. ·      Create awareness of what great customer service looks like in your company. Ensure that your employees align with how you want them to treat customers. Teach them to recognize when they are providing a good customer experience and continuously train them to be better and better.  ·      Employees are looking for more than just a paycheck when taking on or staying at a job. They are putting employers to the task of providing a work environment that provides growth and satisfaction. ·      Training is not something you did. It's something you do over and over again. Invest in your employees' training and onboarding. Then, constantly reinforce it throughout the time that they are with you, whether in weekly meetings, daily huddles, or sharing customer feedback and make sure what they have learned translates into their day-to-day engagement with your customers. ·      Plus, learn how not to (in Bob's words) piss off your employees. Tune in!  Quote:  "Focus on the people, not the products. You will get higher conversion rates when employees are happy, stay longer, and know how to engage with customers in a way that builds trust."   About:    Bob Phibbs is a customer service expert, author, sales coach, and founder of SalesRX. He works with retailers and brands to increase conversion rates by providing amazing experiences. He shares his expertise on The Retail Doctor. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

E-commerce is truly global and this episode of Commerce Talks goes further than it has done before, speaking to Australian e-commerce expert, Brian Walker, CEO of the Retail Doctor Group. Brian discussed the state of e-commerce in Australia, touching on levels of online penetration, Amazon's presence in the Australian e-commerce market, the emergence of marketplaces and direct-to-consumer models, the challenges of last-mile fulfilment, and the rise of online B2B commerce solutions due to the disintegration of classic supply channels.

Today's story involves an associate who thought they were being helpful but robbed the retailer of a sale. Could this be happening on your sales floor? Key takeaways live with Bob Phibbs, the Retail Doctor  

How do you handle an employee that doesn't take correction or work well with others? How do you win back a customer? How to introduce higher price points for your merchandise? And answers to your questions LIVE with the Retail Doctor. Tune in for expert advice, interviews and Q&A sessions. Join us every Tuesday at 7pm EST on admin5.podbean.com to learn the answers to these questions and more!    It's time you get the help you need when it comes to managing your retail business! On admin5.podbean.com,   GET MY WEEKLY RETAIL NEWSLETTER ======================== https://www.retaildoc.com/newsletter-signup   DISCOVER MY ONLINE RETAIL SALES TRAINING SALESRX ======================== https://www.SalesRX.com   FREE TRAINING MINI-COURSE ======================== https://www.retaildoc.com/download-the-ultimate-retail-training-kit   WHAT TO WATCH NEXT ======================== SALESRX OVERVIEW https://youtu.be/X3n0Z4LInWw   WORK WITH BOB ======================== Bob Phibbs is the Retail Doctor. He works with retailers of all sizes, helping them build a store customers love and moves merchandise. As a speaker, trainer, and author, Bob shares his unique selling system that drastically increases the key performance indicators for his customers who have brick and mortar stores.   If you've been successful as a retailer at some level, and you're ready to sell more full-price merchandise, train your crew to sell without selling, and enjoy profits you've only dreamed of, Bob's your guy. https://www.retaildoc.com/   If you've read this far, thank you for being such a great fan and subscriber. I'm creating this content for you!

Bob Phibbs, CEO of the Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker. He's the founder of SalesRX online retail sales training, a strategy and done-for-you virtual training firm that specializes in working with retailers and brands who want to sell their merchandise more profitably. Bob was named one of the top retail influencers of 2018, a recognition he is humbled and grateful to receive. His website and blog have been named Best On The Planet For Retail in by Feedbuzz and was listed on over twenty retail influencer lists in 2018, often as #1. He is a Top Voice on LinkedIn. Chapters: 00:00 - Intro 01:19 - Who Is SalesRX? 02:19 - 3 Fun Facts About Bob 05:33 - The Product Is No Longer The Hero 08:31 - Shifting Focus From Product To Customer 10:30 - Employees Selling From Their Own Wallets 13:00 - Ongoing Training 14:13 - Being Brilliant On The Basics 15:59 - Good Examples Of Onboarding 16:46 - What Success Looks Like? 19:50 - Engage With Bob //ENGAGE WITH BOB Bob's LinkedIn //MENTIONS Lemonade Day // SUBSCRIBE! Subscribe to RevPartners YouTube Channel New "pit stops" every week. Join our growing community! // STAY AWESOME & DO IT BIG!! Website: revpartners.io Listen on Spotify and Apple Podcasts

The Christmas season is well and truly upon us! Pre-Christmas sales are forecast to hit $60 billion in the six weeks leading up to Christmas – a staggering figure. But, as the silly season approaches, have you considered how you will activate a retail strategy to keep more margin in your pocket this sales period? Our guest today is the CEO and Founder of Retail Doctor Group, the Retail Doctor himself, Brian Walker. Established in 2005, Retail Doctor Group is a leading firm working with businesses to take insights-driven strategy into award-winning implementation, helping them grow their business. In this episode, we examine what it means to be ‘Fit for Business' and why it is an important consideration for all businesses with a retail component – which includes pharmacies.  We look at how to complement your health and wellness services, medicines advice, your focus on medication management, and safety with products that build your brand as trusted medicines experts.   Enjoy.See omnystudio.com/listener for privacy information.

What's the point of doing marketing that checks a box if it doesn't move the needle? Bob gives us excellent, expert advice on how to connect to our customers.  --- Send in a voice message: https://anchor.fm/musicretail/message Support this podcast: https://anchor.fm/musicretail/support

Bob Phibbs, The Retail Doctor, retail sales trainer, consultant, keynote and motivational speaker, business makeover specialist, author, and a LinkedIn Top Voice joins me on this episode. Bob helps brick-and-mortar retailers beat online competitors by creating experiences to move merchandise. Bob and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal.  We talk about hope for retail, the importance of stories in business, lessons learned during the pandemic, actions businesses should be taking, and more. Get connected with Bob: Website: http://retaildoc.com  Facebook: https://www.facebook.com/theretaildoctor  LinkedIn: https://www.linkedin.com/in/bobphibbs/  Twitter: https://twitter.com/TheRetailDoctor  Instagram: https://www.instagram.com/bobphibbs/  Check out the amazing sponsors of this episode: http://chenzoweb.com/ https://1565coffee.com/ https://ambitious.com/ https://www.riseandrecord.com/ *1565 Artisan Coffee Special Offer: Get 15% off your order when you use promo code COFFEECHAT at checkout. *Ambitious Special Offer: Get $10 off your order of Ambitious EDGE when you use promo code COFFEECHAT at checkout. *Rise and Record 2022 Special Offer: Get 10% off your ticket price when you use promo code COFFEECHAT at checkout. Want to learn how you can work with me to gain more clarity, build a rock solid foundation for your business, and achieve the results and success you deserve? Visit http://jayscherrbusinessconsulting.com/ and schedule a 1:1 discovery coaching call. Enjoy, thanks for listening, and please share with a friend! To your success, Jay

Do you think retail will lose market share over the next several years? It will if they don't start behaving differently! Bob Phibbs the Retail Doctor is a retail champion who has been advising some of the largest retail chains since 1994. In this episode we discuss how to have a different retail experience than all the other large chains around you and how to set yourself apart from the world of E-Commerce. Here's how to find me: Instagram: TikTok: Facebook: Website

Do you think retail will lose market share over the next several years? It will if they don't start behaving differently! Bob Phibbs the Retail Doctor is a retail champion who has been advising some of the largest retail chains since 1994. In this episode we discuss how to have a different retail experience than all the other large chains around you and how to set yourself apart from the world of E-Commerce. Here's how to find me: Instagram: TikTok: Facebook: Website

Do you know your chronotype? Do you even know what a chronotype is? On today's episode, we chat with The Retail Doctor himself, Dr. Michael Breus. We connect on: What are chronotypes and how they work (hint: they're genetic and cannot be changed); How to be transformative as an RSA; Answer the question on whether melatonin is good for you and your kids; and Discuss the benefits of CBD and address what is CBN and how it affects you. Whether he is providing advice to celebrities or retail workers, this episode has something for everyone and you can't afford to miss it. --- Send in a voice message: https://anchor.fm/mattresspodcast/message

Bob Phibbs, AKA the Retail Doctor, held a webinar recently where he offered five ways to handle under-performing stores.

The role of the store associate continues to evolve. This new profile is entrepreneurial and adaptive, selling to anybody anywhere. Brands with associates that build bonds versus being transactional only can see shopper value increase. Discussing this buzzy topic, Retail Refined host Melissa Gonzalez welcomed two experts, Bob Phibbs, Founder of the Retail Doctor, and Oscar Sachs, CEO and Co-Founder of Salesfloor.Phibbs has a rich retail history as a coach, author, and speaker. He launched SalesRX virtual training platform for in-store associates. Sachs is a retail digital expert who founded Salesfloor to enable customers to shop online directly with a local store or associate.“Retail had to transform during the digital revolution, and movement is faster. Rethinking the role of associates selling across channels is critical,” Sachs said.This omnichannel strategy started years before the pandemic and shifted the associate to someone that engages and builds relationships. Sachs noted, “They have a connection marketing doesn't.”Phibbs, however, noted that the changing job scope included more tasks on associates that aren't treated well. “The dark side is expecting people to just take it. When we give them training and know what success looks like, they can thrive. You have to fix the culture to take care of the employee and the customer.”Phibbs remarked that many are missing the soft skills to pivot to a relationship.Sachs agreed that training is critical but so is attribution. “You have to align incentives with behavior. The web can't be a competitor. No matter where they buy if the store served the customer, the store and associate get credit.”

What does it take to create a base of passionate and engaged associates? This is a top-of-mind question for retailers of all sizes and across categories. That is why in this episode of Retail Remix, we have a panel of experts who want to provide answers and guidance for brands as they set their sights on 2022 goals.   We get to the heart of the issues that matter most to today's employees, including training and enablement, tech empowerment, and even company culture, wage issues and healthcare. Our panel of experts include:   Oscar Sachs, Co-Founder and CEO, Salesfloor;   Bob Phibbs, CEO, The Retail Doctor; and   Regina Aiello, Vice President Pandora, Ben Bridge Jeweler  RELATED LINKS  Learn more about Salesfloor  Learn more about Bob Phibbs, the Retail Doctor

A lot has been said about the Great Retail Resignation but often that is from people expecting a job to be different. To get more from your job as a manager or associate, you have to be curious about other people. Why do they react one way to me and not another. Try this tip about posture and see how changing your own posture with customers gets them to open up more to you. For more information about the Retail Doctor, visit RetailDoc.com

Today, ISF CEO Steve Durbin is in conversation with Bob Phibbs, “The Retail Doctor.” Bob is recognized as a leading expert on brick-and-mortar retailers, and he has consulted for, among others, Caesar's Palace, Lego, Omega, Vera Bradley, and Yamaha. Bob shares his perspective on digital transformation in the retail market, building a solid team, and effective communication within an organisation. Read the transcript of this episode Subscribe to the ISF Podcast wherever you listen to podcasts Connect with us on LinkedIn and Twitter From the Information Security Forum, the leading authority on cyber, information security, and risk management

Today, ISF CEO Steve Durbin is in conversation with Bob Phibbs, “The Retail Doctor.” Bob is recognized as a leading expert on brick-and-mortar retailers, and he has consulted for, among others, Caesar's Palace, Lego, Omega, Vera Bradley, and Yamaha. Bob shares his perspective on digital transformation in the retail market, building a solid team, and effective communication within an organisation. Read the transcript of this episode Subscribe to the ISF Podcast wherever you listen to podcasts Connect with us on LinkedIn and Twitter From the Information Security Forum, the leading authority on cyber, information security, and risk management

In this episode of Coherent Thoughts, host James Glover speaks with the Retail Doctor, Bob Phibbs. Bob is an internationally recognized business strategist, customer service expert, sales coach, author of three books, and motivational business speaker. As the Retail Doctor, Bob has worked to help brands like Lego, Omega, Vera Bradley, Yamaha, and many more. This week, James and Bob discuss the importance of being good at the fundamentals in retail, the power of predictive analytics, brand storytelling, engaging disengaged customers, and much more.

Bob Phibbs, Ceo of Retail Doctor discusses all things retail, the upcoming explosion in that space, and the importance of “staying in the bullseye.”

Whether you are behind the bar making drinks, or behind a laptop making the schedule for your baristas you cannot rely on just one mindset to achieve the best results in your coffee shop. Just like building an agile business that can pivot well in a variety of situations, our minds must be able to shift between preparation and performance. Today we are going to be exploring some of the most critical mindset shifts with the author of the book "Shift your Mind", Brian Levenson!  Brian Levenson is the founder of Strong Skills, which provides executive coaching and mental performance coaching, speaking and consulting to elite organizations, performers and leaders. He has been fortunate to work with CEO's, professional athletes and with teams in the NBA, NHL, and MLS, Division 1 athletic departments, the Federal Reserve, the Department of Homeland Security, Hilton, Young Presidents Organization (YPO) and many other organizations. He also has a weekly podcast, Intentional Performers, where he interviews a diverse group of elite high performers. His new book, Shift Your Mind, is taking the performance and mindset world by storm!  On this episode we are going to be discussing the concept of minds shifts, why they are necessary, and how to practice them.  We cover: The preparation mind and the performance mind Humility vs Arrogance Perfectionism vs Adaptability Analysis vs Instinct Fear vs Fearlessness Present vs Future Selfish vs Selfish  Links: www.strongskills.com Intentional Performers Podcast   Related episodes o listen to next: 253 : Mindsets that Sabotage Success  243 : Encore Episode! “The Sleepwalking Barista (Owner)” 221 : Building your People Program w/ HR Consultant Dana Goodwin 211 : Straight Talk from the Retail Doctor, Bob Phibbs 135 : Stay Motivated in the midst of Difficulty 121 : Working from Your Strengths w/ Strengths Finder Guru, Lisa Cummings     Visit our sponsors! www.prima-coffee.com/keys www.pacficfoodservice.com www.coffeefest.com    

This episode is devoted to how one of the biggest malls in the world is coming back from Covid better than before on this episode of Tell Me Something Good About Retail.    Key Links Mall of America website Mall of America LinkedIn Jill Renslow LinkedIn   Follow us on Linkedin. Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 ----- Sign up for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

How do I make more money? Which areas of the business can I adjust to increase my profitability? These are the questions on the minds of most coffee entrepreneurs. Running a coffee bar means you make your money via low profit margins that compound when scaled. It is not as easy as simply introducing a new flavor, choosing the right rewards program, or offering tempting discounts and deals. In fact, a lot of the usual tactics are money drains not money makers and are definitely not sustainable. Many of the ways to make more money are hiding in plain sight.  In today's episode we are going to talk about six proven methods for increasing your shop's revenue that are both achievable and sustainable. Not to mention they offer the benefit of strengthening your companies foundations and culture in the process.   We will cover: Service + Speed Well curated specialty item programs Cost + Inventory Retail placement  Getting out of your shop Investing in culture Related episodes to listen to next:   223 : Building a Financially Resilient Business w/ Andrew Carroll 211 : Straight Talk from the Retail Doctor, Bob Phibbs 184 : Making Great Business Decisions w/ Dave Stachowiak 173 : 5 Areas of Focus for Retailers 160 : The Smart Way to Approach Money w/ Jill Schlesinger   The BEST in commercial coffee equipment! www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks? www.pacificfoodservice.com  

This episode is devoted to the power of branding, events, and being authentic on this episode of Tell Me Something Good About Retail.    Key Links Laundry Evangelist website Laundry Love: Finding Joy in a Common Chore (Flatiron Books) “The Laundry Guy” on discovery+ Patric Richardson Shares Retail Tips on Bob’s blog   Follow us on Linkedin Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695   Signup for our weekly newsletter here  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to taking a customer from what they need to what they want on this episode of Tell Me Something Good About Retail.    Key Links Patricia Fripp LinkedIn Fripp.com FrippVT.com   Create an experience where customers love to buy Education is only part of the sale; you have to romance the customer. Dealing with “who cares” syndrome When you start losing your prospect’s ear, stop talking about you. Start asking them questions. How a trip to just buy stockings landed a big sale It was supposed to be just a time filler, but a quick visit to a shop became a thrilling experience for Patricia. Hear what it takes to woo a customer.   Follow us on Linkedin Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the heart of retail transformation. Learn more on this episode of Tell Me Something Good About Retail.  Key LinksRed Helicopter. https://www.redhelicopter.com/Firepine Group LLC www.firepinegroup.com UTA James Rhee https://www.unitedtalent.com/speaker/james-rhee/Linkedin https://www.linkedin.com/in/james-c-rhee-68163485/Reserve copy of Book @ www.redhelicopter.comTwitter & Instagram - @iamjamesrhee How the biggest payback on investment comes from investing in youth and education. Communal accountability in American business. Zero-reciprocity kindness as a key investment concept.To read excerpts of this interview, go to https://www.retaildoc.com/blog/james-rhee-former-ceo-ashley-stewart-shares-success-tipsFollow us on LinkedinSubscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 Sign up for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Our special guest, Bob Phibbs, shares his experience maximizing sales growth for retailers by focusing on the human aspect instead of battling over tech.How do you achieve a truly customer-centric experience? What training is required to build a successful team? How do you unify your online and offline worlds to provide a holistic shopping journey?We ask these questions and more of our special guest, Bob Phibbs, CEO of the Retail Doctor and recognized sales coach. Bob dedicates his time to helping retailers, from your mom-and-pop to big-box names, motivate their sales teams and elevate their customer service. He believes that brick and mortar retailers are letting online shopping win by trying to fight tech with tech instead of investing in people.In this podcast, we explore Bob's view on an employee-driven approach to retail success.

Resources: ✅ Join the Sales Revolution: If you’re ready to do sales differently, you’re in the right place. This community is for entrepreneurs and sales pros to connect, grow, + learn the new (and highly improved) connection-based way of selling. https://www.facebook.com/groups/salesrevolutiongroup Are you wondering why your sales approach scares off customers instead of making them want to communicate with you? Or, you may be a business owner struggling to speed up your sales conversion and your ROI just doesn't seem proportionate to your marketing efforts. Check out this wisdom-filled episode with Bob Phibbs that will shed light on how you can break down the walls of sales resistance so you can seal the deal without a hitch. Above all, remember that your customers need to trust you before they will buy from you. If you want to set yourself apart from others, whether you're selling a product or a concept, be sure to watch/listen to this full episode because this isn’t a typical sales conversation that you can find anywhere. In this episode, we cover: • Bob Phibbs journey to establishing his authority in the sales industry. [2:45] • Why is this a great time to be a salesperson in the retail industry? [8:56] • How not to meet “sales objections” before it even happens. [12:18] • The power of asking the right questions that will attract the buyers to communicate with you, rather than get rid of you. [14:00] • What triggers sales resistance and a lack of trust between buyers/sellers. [14:35] • Bob’s “serve now, sell later” perspective to stand out in the market. [15:14] • Why is sales training considered a good investment? [18:44] • Knowing the right questions to ask in times of economic contraction to set yourself apart. [19:48] • Is selling for everyone? [22:15] • Think like a buyer VS. Think like a seller. [24:56] • VIRTUAL training VS. IN-PERSON Training. [28:10] • Accepting the truth that people buy from someone they trust. [33:33] ✅ If you're looking to take your sales to the 7th level, book a “Clarity Call” below and let’s see if you're a good fit for our sales training program!

Internationally renowned retail expert Brian Walker, known as ‘The Retail Doctor', is the founder and CEO of The Retail Doctor Group.  Since 2005, Brian has advised over 800 retailers, FMCG and franchise businesses nationally and internationally. He is a regular commentator on retail issues appearing on ABC, Channel 9 News, A Current Affair, Channel 7 Today Tonight and a featured columnist fo Inside Retail and Smart Company and the contributing author of on-going articles for publications such as BRW, Australian Business Solutions, RetailBiz, Tech Trader, Sydney Morning Herald and My Business.  In 2020 Brian was listed as one of LinkedIn's Top 20 Voices. He's been awarded the International Retail Leadership Award and was listed in Vend's Top 50 Global Retail Influencers and a Finalist for the NRA “Outstanding Contribution to the Industry”. Join me as I talk with Brian about his passion for the power of branding in building a business, establishing trust and inspiring leadership; and his thoughts on the big ideas for 2021. Connect with Brian on LinkedIn, Twitter, Facebook or for more information about The Retail Doctor Group visit their website. Amplify the Impact You Have in the World. Call Kylee on +61-434-079-807, book a call online, check out The Performance Code for more information on leadership performance, resilience and wellbeing and follow Kylee, The Uncharted Leader on Instagram. Proudly supported by TrinityP3 Global Marketing Management Consultants.

Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker. In 1994, Phibbs started his retail consulting company, The Retail Doctor. His clients include some of the largest retail brands in the world including Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, Vera Bradley and Yamaha. One of the top retail influencers of 2018 and a Top Voice on LinkedIn, Phibbs is also an American Express merchant advisor, IBM retail futurist, and RetailWire BrainTrust partner. He has appeared on ABC, Fox, MSNBC, PBS and he and his work have been featured in articles in Entrepreneur, The New York Times and The Wall Street Journal. He performs business makeovers for the Los Angeles Times. With over 30 years experience beginning in the trenches of retail and extending to senior management positions, Phibbs has been a corporate officer, franchisor, and entrepreneur. He received the highest increase in sales from South Coast Plaza, at that time the highest grossing mall in the USA.

This episode is devoted to using the idea of empathy to redefine how we work and live. Learn about the direct correlation between empathy and common sense on this episode of Tell Me Something Good About Retail.  Key LinksMartinLindstrom.comMartin Lindstrom LinkedInHow transparency in society translates into diminishment of a sense of recognition. How social media amplified an obsession with “self” and contributed to a lack of empathy in the world today. Why branding can foster a strong tribe. Follow us on LinkedinSubscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 Sign up for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

We're all experiencing the same storm, but we're doing it in different boats. This may be the best metaphor for explaining the retail experience over the past 12 months. US retail sales in November 2020 were up 7.1% year-over-year. However, while grocery was up 11%, apparel was down 27%. Retail clearly isn't going back to the “normal” we knew before 2020. So what will it take for a retailer to stand out in 2021 and beyond? Will brick-and-mortar stores survive this disruption, or will customers be pushed to more digital shopping experiences? What role will frontline employees play in executing the next generation of retail strategy? JD makes an appointment with The Retail Doctor, Bob Phibbs, to find out what comes next for frontline retail. Bob is the world's foremost expert on brick-and-mortar retail. He's an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker. Bob knows what it takes to rock in retail because he's spent 30 years in the trenches of retail ups and downs. He's been a corporate officer, franchisor, and entrepreneur who fought his way to the top.Check out more of Bob's Retail Doctor content, including his blog, podcast and Retail 101 education offerings.November Retail Sales Aren't As Ominous As You Think—Just A Clear Set Of Covid-19 Winners And Losers (Forbes)Retailers announced record store closures in 2019. Here's a list. (CNBC)Despite pandemic, retail sales jumped 3 percent this holiday season (REjournals)2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt (Retail TouchPoints)Hear how leaders at O'Reilly Auto Parts and rue21 are preparing their frontline teams for what comes next in retail during Axonify's Big Ideas Session at the NRF Big Show on January 21, 2021.The 80 Percent is brought to you by Axonify. To learn how you can provide communication and training to your frontline workforce that actually works, visit axonify.com. If you have a frontline story you'd like us to explore on a future episode, let us know at podcast@axonify.comJoin the #FrontlineForward effort by visiting axonify.com/frontlineforward to access free training content, download the 2020 State of Frontline Employee Training Report and subscribe for the updates.

This episode is devoted to finding out which CEOs are winning and what changes they have put in place on this episode of Tell Me Something Good About Retail.  Key LinksPeter Cohan | LinkedInPeter S. Cohan and Associates (petercohan.com) -----Admit weakness and ask for help from others Employees are your greatest assetYou’re either creating the future or hiding your head in the sand. Follow us on Linkedin.Subscribe to the  podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695-----More details at:  Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

I help retail companies and brands grow their brick and mortar business through: • Motivational speaking that is interactive, fun and filled with actionable tips to improve customer service and sell premium merchandise. • Sales coach for outside sales reps and diverse teams. • In-person retail sales training to transform the associate into a trusted advisor. • Online retail sales training that is fully scalable, certifiable and actionable. Associates become trusted advisors, ones who can focus on what a shopper wants, rather than what they just say they need, UPT, conversion rates, customer service and sales go up. While everyone has omnichannel capabilities now, the one area you can most increase profitable sales is on your sales floor. ► What I do: • Help companies develop the soft skills of their frontline staff that creates an exceptional experience and drives revenues. • Train employees how to not leave their personality at the door, how to build rapport, how to not sell using their own wallet as a guide, and how to sell the merchandise for full price. • Cultivate and grow sales staff to work as a team. • Build and execute personalized presentations that deliver actionable tools to grow retailers’ sales as well as encourage audiences they can achieve success. • Consult at all levels of retail on goals, strategies and objectives to increase KPIs including training in-person and online. • Teach dealers how to leverage existing tools provided by brands as well as new tools including social media to increase conversion rates, customer satisfaction, and increase sales. ➨➨ I'd value any opportunity to connect with you here on LinkedIn, and am always just a phone call away if there's anything I can help with 562-260-2266 or visit RetailDoc.com to learn more about booking the Retail Doctor for a speech or his online retail sales training program SalesRX.com or simply send me an email bob@retaildoc.com Specialties: Motivational speaker, retail sales trainer, business makeover specialist, marketing. "I train employees how to not leave their personality at the door, how to build rapport and sell the merchandise at full price."

This episode is devoted to the Call For Kindness project which aims to not only encourage understanding about retail associates but also local communities on this episode of Tell Me Something Good About Retail.  Key Linkswww.verizon.com/kindnessSalesRX Online Retail Sales Traininghttps://shop.wirelesszone.com/ct/new-london/351-north-frontage-road-b-11-----Behind the mask is a human being.Promoting kindness can be good for business.Frontline associates who work retail are just like you.  Follow us on LinkedinSubscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695-----More details at: www.verizon.com/kindness Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Holiday retail spending is projected to be 1.5% higher than 2019, a remarkable statistic given the utter chaos our world is still facing due to COVID-19. In this episode of Retail Today with Bob Phibbs, the Retail Doctor, you will see three key steps every retailer must take to make the most of this holiday season.---We are now living in a post-pandemic marketplace. You can keep losing market share...or you can win now with SalesRX, the #1 online retail sales training program in the world. Learn more at salesrx.com.

This episode is devoted to a conversation with an independent retailer who, for 44 years, has seen more ups and downs than most. Learn how to manage any retail business by mastering the fundamentals on this episode of Tell Me Something Good About Retail.  Key Linkshttps://www.sheldrakecoffeeroasting.com/SalesRX Online Retail Sales Training-----It’s important to know your numbers and monitor them. Trusting employees is great but know that needs to be inspected. It’s a big difference between being part of a big company and being on your own. All that counts is making the sale.-----More details at: Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Gary Pageau of the Dead Pixels Society talks about retail in the age of COVID-19 and civil unrest with Bob Phibbs, the Retail Doctor. A frequent speaker at PRO events, Phibbs has worked with some of the top retail brands. He and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal. He also performs business makeovers for the Los Angeles Times and received the highest sales increase award from the #1 mall in America.In this interview, Phibbs talks about how photo retailers need to adapt their sales strategies to compete and to thrive in today's challenging environment.With more than 30 years' experience creating proven sales increases of 20-50%, The Retail Doctor can help bring your retail organization back to excellent health with amazing customer service.Phibbs offers retail consulting, online sales training, and other services.Visual 1st Visual 1st is the premier global conference focused on the photo and video ecosystem. Support the show