This Podcast is a way for Erica to share her thoughts and experiences as she grows personally and professionally. The listeners get an inside scoop on what goes down in the pooper scooper industry.
Today Erica addresses questions from listeners about managing her business, including handling missed payments, pricing commercial properties, whether or not to offer yard disinfecting or deodorizing services, and the benefits of using a CRM like Jobber from the early stages of a business. Erica also reflects on attending a ScoopCon convention, highlighting the importance of scaling a business and hiring staff to allow owners to focus on growth. Finally, she discusses her podcast microphone setup and her goal to expand her business significantly. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
The primary focus of this episode is identifying and setting boundaries with "energy suckers" – individuals who drain one's mental and emotional well-being through negativity, drama, and taking without giving back. Erica emphasizes the importance of surrounding oneself with "energy givers" who offer encouragement and positivity, using examples from her own journey of shifting her social circle and finding support systems, particularly referencing her faith and the value of connecting with people aligned with her current values and goals. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica addresses various questions from listeners about running a pooper scooper business. She provides practical advice on topics such as marketing with no budget, recovering from Facebook account issues, competing with larger companies, approaching businesses like retirement homes for growth, and managing problematic customers. The episode also touches on pricing strategies, recommending specific tools, and handling challenging weather conditions. And at the end of the podcast she shares a real-time example of a customer service call. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica shares as she prepares to speak at ScoopCon 2025 in Coeur d'Alene, Idaho, discussing her presentation on courage and mindset which is inspired by fellow content creator Keith Kalfas. She reflects on her journey into the "green industry" community, crediting Brian Fullerton and others for inspiring her business practices, particularly routing and content creation. Krupin details her preparation for the conference, including developing her speech with the help of ChatGPT and Keith's speech mapping framework, and planning content capture with advice from Paul Jamison, emphasizing the importance of intentionality. She also mentions the advantages of using the Jobber CRM for her pooper scooper business and highlights her gratitude for the community and the opportunity to connect with her audience in person. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Today's show is a Q&A session focused on the pet waste removal business. Erica addresses various questions submitted by listeners, providing advice on topics such as handling unscheduled visits, attracting a first client, optimizing a Google Business Profile, branching out into new services, calculating monthly pricing, comparing business management software like Jobber and Sweep and Go, managing contracts, choosing business insurance, placing yard signs, dealing with difficult yards, tracking fleet vehicles, and handling client vacation skips. She shares personal experiences and recommendations throughout the discussion. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses the crucial transition for small business owners from being self-employed solo operators to true business owners who delegate tasks and build systems. She emphasizes that being self-employed means the business relies entirely on the owner's labor, leading to burnout and limits on growth, typically stalling around $100,000 in revenue. She advocates for hiring staff, outsourcing functions like marketing and bookkeeping, and implementing efficient systems to create a sustainable and profitable business that can run without the owner being directly involved in the daily work. Krupin also shares personal anecdotes about the challenges of delegation, the importance of tracking key financial metrics, and strategies for managing one's time and life to support business growth. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica addresses your questions on topics relevant to running a pooper scooping business, including her decision to switch to flat rate pricing. She also explains her motivations for creating content to help others start their own businesses, detailing how faith and a desire to help people have shaped her approach. Finally, she offers advice and encouragement to new business owners and members of the Poop Scoop Millionaire community. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses the importance of staff meetings for small business owners, specifically in the context of her dog waste removal company. She shares her initial hesitation about holding meetings, particularly when operating out of her garage, but explains how advice from more experienced colleagues convinced her of their necessity. She details how she implemented regular meetings with her single employee, emphasizing the need for open communication and using meetings to gather feedback, address issues, and foster a sense of community. She also provides practical suggestions for meeting locations beyond a traditional office and highlights the value of documenting meeting discussions to drive business improvement. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica, answers your questions about starting and running a dog poop scooping business. She discusses the effectiveness of offering free initial cleanings for new businesses and the importance of having a clear purpose for such offers, such as gaining experience or reviews. Erica also advises on setting competitive pricing by adjusting rates based on market dynamics and emphasizes that building a client base takes time and consistent marketing efforts. She touches on using terms of service instead of formal contracts for residential clients and highlights the value of creating awareness campaigns and simple, engaging marketing materials to reach potential customers. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica delves into the art of setting boundaries in business, focusing on practical strategies for saying no to customers. She emphasizes the importance of recognizing that saying no to one request is saying yes to something else, like efficiency or fair pricing. The discussion covers various scenarios, including scheduling conflicts, pricing negotiations, and scope of work creep, offering advice on how to respond assertively yet professionally. The podcast even explores the psychological aspect of saying no, with a candid suggestion to create a separate persona to handle difficult conversations. For entrepreneurs looking to strengthen their boundaries and streamline operations, this episode is a must-listen. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica is answering more listener questions relevant to entrepreneurs, particularly those in service-based industries. She discusses her policies on handling situations where clients forget to secure their dogs, explaining her process for communication and charging. She also shares her reasons for not using instant quoting software on her website, preferring a personalized approach and highlighting the benefits of Jobber software for her business operations. Furthermore, Erica strongly advises new business owners to invest in software early on to establish good organizational habits and focus on customer acquisition. Reflecting on her own journey, she shares a key regret of not investing in marketing and seeking help sooner. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica transparently discusses a challenging period marked by financial dips, mistakes in advertising and staffing, and personal struggles that impacted her business decisions. Despite feeling embarrassed and wanting to shut down, Krooppin shares her low points to assure other entrepreneurs that business struggles are normal. The episode then transitions to a more positive outlook, detailing recent improvements in leads, customer acquisition, and revenue due to strategic changes in marketing, pricing, and seeking help. Ultimately, Krupin emphasizes the importance of perseverance, learning from setbacks, and building a strong support network for long-term business growth. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica answers more listener questions relevant to operating a pet waste removal business. She explains how to use Google Maps for property measurement and discusses challenges like dealing with frozen dog poop. Krupin also advises on whether a CRM is beneficial for solo operators and how to approach starting a business in a smaller town. Finally, she covers the policy of requesting clients to secure their dogs during scooping services and promotes a scooper industry event you don't want to miss. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Navigating the tough realities of hiring and firing in a small business is today's topic. Erica shares a very candid and personal story. This episode delves into the disappointment following a promising hire who ultimately quit without notice, revealing the operational chaos and emotional strain involved. Discover insights on managing employee reliability, the impact of poor communication, and the resilience needed to handle setbacks. It's a realistic look at team-building struggles within the pet waste removal industry, offering practical perspective over easy answers. Tune in for the unfiltered experience! Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica answers listener questions about her pet waste removal business. She details her process for handling client inquiries through Jobber, including pricing strategies using templates and pre-qualifying questions. Krupin also discusses employee pay, training, and her philosophy of prioritizing work-life balance by generally avoiding weekend work. Finally, she touches upon potentially offering a deodorizing service and promotes the upcoming Scoop Con industry event. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses the various dog waste removal services offered by her company. She differentiates between residential services, such as weekly, bi-weekly, and twice-weekly scooping, explaining the nuances and her preference for recurring weekly plans. The episode also covers one-time cleanings and add-on services like deodorizing, while cautioning against sanitization due to liability concerns. Finally, Krupin explores commercial services for properties like HOAs and apartment complexes, emphasizing the importance of relationships and the different financial and logistical considerations compared to residential clients. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses vehicle signage for small businesses, particularly in the dog waste removal industry. She shares her experiences with magnets, lettering, partial wraps, and full vehicle wraps, outlining the pros and cons of each based on her seven years in business. Krooppin reflects on how vehicle branding impacts perceived professionalism and business growth, suggesting that simpler, less expensive options can be effective. The episode also includes announcements about a pooper scooper conference called ScoopCon 2025 and personal business updates. Ultimately, Erica encourages entrepreneurs to consider their individual needs and financial situations when making branding decisions, cautioning against solely relying on elaborate vehicle wraps for explosive growth. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica, the owner of a dog waste removal business in Michigan, answers the most common questions she gets asked. She also discusses her journey and the importance of creating content to help others start similar businesses. The use of Jobber for routing, customer communication, invoicing, and marketing, is highlighted for its benefits for collecting customer information and automating payments. Erica also covers insurance requirements, disposal methods for dog waste, pricing strategies, and the importance of setting competitive rates. She mentions using Top Performance 256 Cleaner for disinfecting and plans to use Tailor Brands for marketing materials. Enjoy! Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses her business's challenges and progress. She plans to convert her bedroom into a podcast studio to save on office costs, which were $1,900 monthly. Despite a successful spring rush with positive reviews and new hires, she faced financial strains from vehicle accidents and inefficient spending. Erica decided to end her lease at an office space and rent a virtual address instead. She emphasizes the importance of smart financial decisions, cutting costs, and reinvesting in marketing. The need to hire an operations manager and the benefits of using virtual assistants is also discussed. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica's guest today is her friend Trisha Dork. Trisha shares her journey of overcoming adversity, including toxic workplaces and personal struggles, to build a successful business, emphasizing resilience, hard work, and a strong support system. She highlights the importance of consistency, delegation, and tools like Google Calendar to reduce stress while also stressing boundaries, a positive mindset, and the impact of her choices on her children. Influenced by her mother's work ethic at Ford Motor Company, she talks about parenting without guilt, open communication with her children, and the dynamics of her marriage, including gratitude and clear communication. Trisha also shares insights on time management, the power of saying "no," and the importance of surrounding oneself with high performers to maintain balance and long-term success. https://www.instagram.com/trishadork/ Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses her experiences during the spring rush, highlighting the challenges and strategies for managing a dog waste removal business. She mentions the influx of new customers, the importance of quick follow-ups, and the need for consistent pricing despite new competitors. Erica emphasizes the significance of building a strong online presence, community relationships, and customer reviews. She also shares personal anecdotes about balancing work and personal life, including organizing her truck and taking a break from social media. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica is joined by Phil Risher from Phlash Consulting. They discuss his journey from Enterprise Rent-A-Car to founding Phlash Consulting, which specializes in digital marketing for home service businesses. Phil emphasizes the importance of visibility, conversions, and retargeting for growth. He also highlights strategies like leveraging B2B partnerships, optimizing Google reviews, and using automation tools for lead nurturing. Phil recommends allocating 3-10% of revenue to marketing, focusing on organic search, and using tools like ChatGPT for content creation. Erica's guest also stressed the importance of recording sales calls for scalable processes and building local brand recognition through podcasts and social media. Connect with Phil: https://www.instagram.com/phlashconsulting/ Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
In another spring rush recap, Erica discusses her business's high demand and her strategy of simplifying pricing after initially implementing more complex structures. She reflects on the challenges of managing increased volume, adjusting prices based on market response, and the value of her own time versus employing staff. Additionally, Erica touches on customer service issues, like a negative review, and promotes the upcoming Scoop Con 2025 event. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Today's podcast interview explores Keysawn Ferguson's journey from banking into a side hustle inspired by the "Side Hustle Nation" podcast to now a multi-truck pet waste removal service operating in multiple cities. Erica and Keyshawn discuss his initial marketing efforts, the growth of his company, challenges like competition and hiring, and strategies for customer acquisition and retention, offering insights into building and scaling a service-based business. Connect with Keyshawn: https://pawfectpoopremoval.com/ Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica shares her experiences during the initial week of spring rush for her dog waste removal business. She describes the overwhelming influx of requests after the snow melts and the challenges of managing the increased workload. She reflects on the difficulty of finding reliable help due to past financial setbacks and expresses her struggles with trusting new hires. Krupin shares insights into her business strategies, including pricing tiers, customer relationship management (CRM) software, and lead-generation techniques. Also emphasized is the importance of self-care amidst the chaos plus Erica celebrates a significant breakthrough in her personal fitness journey. Scoop Con 2025 (May 23-24, 2025) https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Collin Funkhouser, host of the Pet Sitter Confessional podcast, joins Erica to talk about his journey in the pet-sitting industry and podcasting. Collin shares insights into starting the podcast with his wife, Meghan, and how they balance their business partnership. The discussion explores the purpose behind their pet-sitting business, the importance of clear communication with clients, and the impact of COVID on the industry. They examine the value of podcasting as a marketing tool, the significance of authenticity, and tips for others considering podcasting. The conversation concludes with discussions on the importance of data and the need for small business owners to connect in a way that is accessible for all involved. - https://www.petsitterconfessional.com/ Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica shares common mistakes made in the pooper scooper industry. She emphasizes avoiding the pitfalls of solopreneurship by delegating tasks and documenting procedures to facilitate employee training. Also covered is the importance of seeking advice from successful entrepreneurs within the industry and setting firm business boundaries to avoid overextending services. Erica warns against inconsistent marketing, which can lead to customer attrition, and advises business owners to maintain regular promotional activities. Finally, the episode highlights appropriate pricing that reflects overhead costs to ensure profitability, cautioning against undervaluing services. Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/
Erica interviews Paul Springer with Skoops Poop, a newcomer to the pooper scooper business. Paul shares his transition from corporate America, driven by a desire for financial security, and his discovery of the industry through the Upflip video. The conversation centers around Paul's early experiences, the importance of customer connections, and overcoming self-doubt. He credits the Poop Scoop Millionaire community with providing accountability and a supportive environment. He also emphasizes authenticity in marketing, preferring personal touches over AI-generated content, and building a strong "why" to persevere through entrepreneurial challenges. The conversation covers pricing strategies, competition, and the necessity of delivering a high-quality customer experience. Connect with Paul: https://www.facebook.com/SkoopsPoop Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
In this bonus episode Erica and her husband Joshua delve into the dynamics of entrepreneurship within a marriage, offering a candid look at their experiences. Josh, who has a 9-to-5 job in tree service, contrasts his experiences with Erica's entrepreneurial journey. They emphasize the significance of having a comprehensive business plan, tracking data, and saving for taxes to avoid overwhelming financial challenges. The conversation underscores that entrepreneurship isn't for everyone, and it's okay to prefer the stability of a 9-to-5 job. The importance of open communication and mutual support in navigating the challenges of balancing business and personal life is emphasized throughout. Tune in for an inside peek into the life of a couple balancing the 9-to-5 world and entrepreneurship. Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica talks with Jeff Joiner, a professional speaker and sales trainer. They explore themes of personal wellness, business strategies, and the importance of authentic human connection. Joiner emphasizes selling more than the basic service, instead selling trust and a personal relationship. He encourages listeners to focus on providing exceptional customer experience, even in commodity businesses. The discussion covers how entrepreneurs can differentiate themselves by connecting genuinely with clients, offering unexpected acts of service, and building loyalty. Erica and Jeff also share their personal struggles and experiences, creating an open and entertaining conversation. Connect with Jeff: https://www.instagram.com/jeffreyjoiner/ Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica's "Truck Talk" episode offers insights into leadership, relationships, and personal growth while running a business. The episode emphasizes the importance of self-awareness, recognizing personal shortcomings, and avoiding the trap of projecting issues onto others. It highlights the necessity of surrounding oneself with positive and wise influences, avoiding negative relationships, and seeking guidance from those with experience. The discussion touches on the challenges of leadership, the significance of recognizing different strengths in relationships, and the value of faith. Erica, also stresses the importance of community and connection for small business owners, inviting listeners to join the Poop Scoop Millionaire community and attend Scoop Con 2025. Tune in to discover how to balance personal well-being with business leadership! Scoop Con 2025 (May 23rd & 24th) - https://scoopcon.com/
Erica, chats with Rachel from House of Pets. Rachel shares her journey of managing social media for a local pet store. She emphasizes the importance of community engagement and providing value to customers through social media content. She also discusses practical social media strategies, like using relevant hashtags and understanding the ideal customer. Furthermore, Rachel touches on the challenges small businesses face competing with big box stores and providing authentic experiences. Additional time is spent talking about the role of personal connection and expertise in attracting and retaining customers. https://www.instagram.com/houseofpetsinc/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Starting a business has its challenges, including growing pains, the need for a business mindset, and the potential for lonelines. It's important to be well-rounded or hire staff who fill your skill gaps. Repetitive tasks and the need for focus are common, so get comfortable being uncomfortable and seek out connections with other business owners for support and perspective. Don't shy away from hard tasks, including taxes and marketing; either learn them or hire someone. Price increases are necessary, and most clients will understand if given proper notice. If you have to let an employee go, do it sooner rather than later for the health of the business.
Erica interviews Nicole Lubic, owner of Two Sisters Scoop, a successful dog waste removal business. She discusses her company's rapid growth over two years, reaching $510,000 in revenue with three employees. Nicole details her marketing strategies, primarily Facebook ads, staff management, and customer service approaches. The conversation also covers operational aspects like vehicle maintenance, billing practices, and handling challenging situations with employees and clients. Finally, Nicole offers advice for aspiring entrepreneurs in the pet waste removal industry. Contact Nicole: https://www.facebook.com/TwoSistersScoop Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
To make $100,000 a year with a pooper scooper business, focus on recurring revenue through monthly subscriptions. Aim for about 84 customers paying $100 each month; one person can handle this. Route density is important, so target densely populated areas with a lower upper-middle class. Boost your marketing by connecting with local pet businesses, chambers of commerce, and neighborhood Facebook groups. Get five-star Google reviews, use yard signs and door hangers, and learn from any customer churn. Be sure to participate actively in the community. For more guidance, check out the Poop Scoop Millionaire community.
Erica is joined by William, a successful dog waste removal entrepreneur, who discusses his business, Swoop Scoop, and its associated community, Poop Scoop Millionaire. He shares his experiences overcoming significant personal and professional challenges, including a mold-infested house and the death of his dog, while simultaneously growing his multiple seven-figure businesses. The conversation also covers business strategies such as sales techniques, marketing approaches (including the use of free initial cleanings), and handling competition. Finally, William promotes an upcoming live event for Poop Scoop Millionaire members. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica Krupin, shares insights on the power of saying "no" and setting boundaries. In this episode, she candidly discusses her struggles with overcommitting and the importance of prioritizing your time, mental health, and business goals. Practical tips are provided on how to politely decline requests. Erica also shares her personal journey of finding mentors who poured into her business, and emphasizes the value of giving back to the community. This episode is a must-listen for anyone in the pet waste removal industry or looking to build a thriving business while maintaining a healthy work-life balance. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Mark Gromer, from Scoop Doggy Logs in Arizona discussed his journey starting a poop scooping business in 2016, initially facing challenges with no customers for three months. He emphasized the importance of building trust and maintaining a low churn rate of 0.3% to 0.8%. Mark's business grew to 141 customers by offering free services for reviews and leveraging local Facebook groups. He highlighted the effectiveness of AI tools like ChatGPT and Canva for creating engaging ads and the value of personalized customer interactions. Mark also shared his strategy for targeting busy families in smaller, densely populated areas and his plans to launch a YouTube channel to help small businesses with AI marketing. #PoopScoopBusiness #AIMarketingMastery #CustomerRetention #StartupStrategies #StandOutFromTheRest #ArtificialIntelligence #GrowthMindset Connect with Mark on Facebook Send to: thescooppodcast22@gmail.com
In the continuation of the interview from Ep #110, Hunter Conley discussed his business, Fresh Start Pet Waste Removal, in the Austin Texas area. His technicians handle 24-28 jobs per day, generating $470-$800 daily. He pays his employees $23/hour, emphasizing fairness and retention. Hunter also shared his marketing agency, Rise Ads Marketing, which serves home service clients, offering Facebook ad management, lead process consulting, and more. Erica shared her personal journey to sobriety and faith, highlighting the importance of structure and support in achieving success. Both emphasized the value of balancing business with personal life and giving back to the community. Part 2 of 2. Connect with Hunter: https://freshstartpetwasteremoval.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Hunter Conley, owner of Fresh Start Pet Waste Removal, and Erica discuss his journey from managing inside sales and marketing at Alta Pest Control to starting his own pet waste removal business. Fresh Start has grown to 350 customers in a year, with three full-time employees and two wrap trucks. Hunter emphasized the importance of Facebook ads, which account for 70% of his customer base, and the effectiveness of text-based follow-ups. He also highlighted the significance of pricing strategies, customer retention, and handling objections. Hunter shared his approach to customer acquisition, including the use of responsive bids and the importance of identifying and targeting the ideal customer profile. Connect with Hunter: https://freshstartpetwasteremoval.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
As a poop scooping business owner, establishing well-defined terms of service and service policies is crucial for protecting your company and ensuring consistent, reliable service for your customers. Erica explores the essential elements of crafting airtight poop scooping contracts, from managing billing and payment policies to handling weather-related service interruptions and customer communication. Whether you're a new poop scooping entrepreneur or looking to refine your existing terms and conditions, this episode will provide guidance for fortifying your business with policies that balance customer satisfaction and your company's long-term success. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
The importance of implementing processes and procedures in a growing business, including developing an organizational structure, using a CRM system, and establishing effective communication and follow-up with clients is the focus of today's podcast. Erica's guest, Christine Hodge, shares her experience transitioning from a legal career to becoming the CEO of her husband's home services business, where she focused on streamlining operations through process improvement. Key advice includes catering to different client communication preferences, continuously learning and improving, and building trust with clients through professional and personalized interactions. Connect with Christine: https://www.theprocessceo.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica's guest is Eric Triplett known as the "Pond Digger." They discuss how he has evolved his sales process and business over the years, especially after overcoming cancer. Eric provides advice on asking valuable questions, being comfortable with silence, and pricing services appropriately to provide value to customers. The conversation also covers the importance of personality types and finding the right employees for a service-based business like pooper scooping. He also shares many of his Contractor Sales Secrets. Connect with Eric at The Pond Digger Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica hosts Carol O'Banion from Happy Paws Waste Removal. They discuss the challenges of running a dog waste removal business, including dealing with difficult customers and the importance of good communication. Carol shares her business journey, starting in 2018 with a Craigslist ad and now managing 45 poop scooping and 35 cleaning clients. She emphasizes the need for a reliable billing system and plans to hire help to alleviate her workload. Carol advises new business owners to persist and not give up, highlighting the importance of customer service and maintaining a professional image. Connect with Carol: https://www.facebook.com/pawpals18/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Daniel from Scoop Brothers shares with Erica his journey from construction to starting a dog poop scooping business. Initially launching in Rock Hill, SC, he has now expanded to Charlotte. His operations manager handles client communications and logistics, allowing him to focus on growth. Daniel emphasized the importance of branding, marketing, and consistent service. He also discussed challenges like employee turnover and customer service. Despite initial skepticism, he now sees the business as a luxury service, crucial for dog owners. Daniel plans to expand to new locations and continue refining operations. Connect with Daniel: https://www.scoopbrothers.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses staying on track with personal and business goals during the holidays, emphasizing the importance of maintaining sobriety and healthy habits amidst seasonal temptations. She shares her own struggles with holiday stress and coping mechanisms, advocating for setting boundaries and planning ahead. Erica also encourages using the winter downtime to address business pain points and prepare for the spring season. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Kohl Merling, a returning guest on the Scoop podcast, discusses with Erica his business growth since his last appearance. He highlighted the expansion of his pet waste removal company, Sandia Pet Waste Removal, and the acquisition of Lollipops Grooming Salon. Cole emphasized the importance of hiring the right people, noting that he has interviewed over 2,000 candidates. He detailed his onboarding process, which includes a multi-day training period and regular meetings. Kohl also shared his strategies for handling issues, such as terminations and employee development. He stressed the value of consistency in business growth and the importance of community and support for solo scoopers. Connect with Kohl: https://www.facebook.com/sandiapetwasteremoval https://www.facebook.com/profile.php?id=100087260970132 Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica is dealing with two bulging discs in her lower back that are causing significant pain and limiting her ability to work. This injury has forced her to reduce her service area and rely more on her part-time employee, creating challenges for her business operations. Erica emphasizes the importance of planning ahead for potential health issues as a business owner and taking proactive steps to maintain one's physical and mental well-being. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
This interview features Courtney, owner of The San Diego Scoop Squad, discussing her experience starting and growing her home services business while balancing family life. The conversation covers her first vacation in over 3 years, her plans to expand the business, and the importance of self-care and personal development for small business owners. Throughout the interview, Courtney and Erica, share insights and advice for other entrepreneurs navigating the challenges of running a small business. https://www.sdscoopsquad.com/ Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Last week I attended the LCR Media Summit and learned valuable insights on effective networking, social media strategy, hiring the right team, and the importance of reigniting passion for your business goals. The speakers emphasized the need to focus content on audience needs, consistently practice sales skills, and utilize tools to improve branding and targeted marketing. On this special episode, as we celebrate the release of Episode #100 of "The Scoop," I'm recapping how getting around other entrepreneurs is inspiring me to take action to revitalize my own business and motivate me to host an event for the Poop Scoop community eventually. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
Erica discusses the importance of setting boundaries for success. Sharing her personal journey, she opens up about quitting alcohol, adopting a strict diet, and becoming a morning person. Emphasizing the power of intentional change, Erica outlines her 4 AM wake-up routine, daily workouts, and the priority she places on sleep. Reflecting on challenges like car accidents and business setbacks, she explains how fear became a source of motivation. Comments and Questions are welcome. Send to: thescooppodcast22@gmail.com
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