Unlocking Vulnerability

In this episode, Helen is joined by her WASP team members Ellice Whyte, Chris Brown and David Murphy.DISCLAIMER: This episode covers the topic of suicide. In this conversation Helen and the team introduce WASP - Workplace Awareness of Suicide Prevention. How and why it was started and what they are doing to increase the awareness of suicide within organisations.To download the WASP policy - https://wasp-uk.org.uk/download/To sign up for newsletter - https://wasp-uk.org.uk/newsletter/To follow WASP on LinkedIn - https://www.linkedin.com/company/wasp-ukYou can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined Lucy Dennis, Project Manager at Cruse Bereavement.In their conversation, Lucy and Helen talk about grief and loss, how it impacts people and how organisations can support both colleagues and customers experiencing grief.For more information on grief connect with Lucy:https://www.linkedin.com/in/lucy-dennis-75386b199/Further resources on grief:Lucy's blog for Cruse: - https://www.cruse.org.uk/about/blog/returning-to-work/ Grief at work- https://www.mariecurie.org.uk/get-involved/day-of-reflection/talks/grief-at-work Marie Curie resources page about Grief at Work - https://www.mariecurie.org.uk/help/support/bereaved-family-friends/work Marie Curie research on grief in the workplace - https://www.mariecurie.org.uk/help/support/bereaved-family-friends/work/employer-resources/research-data-bereavement-workYou can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares a snippet from her recent Vulnerability Mentoring Programme as she talks about building a Vulnerability Army within organisations. You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Chezzy Kennedy, Neurodiversity consultant, trainer, coach and mentor with Thrive Mental Health & Wellbeing.In their conversation, Chezzy and Helen talk about what neurodiversity is, how it impacts people and what businesses can do to better support customers and colleagues who are neurodiverse.For more information on Neurodiversity, connect with Chezzy:LinkedIn: https://www.linkedin.com/in/chezzykennedy/You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Robin Hewings, the Programme Director at Campaign to End Loneliness.In their conversation, Robin and Helen talk about the risk factors leading to loneliness, how this impacts individuals and what we can do to support people in our communities who are lonely.For more information on Campaign to End Loneliness:Visit website - https://www.campaigntoendloneliness.org/ You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Amanda Harris, the Retail Operations Manager at The Melton Building Society, and Amanda Heath, The Founder and Centre Manager at the Melton and District Money Advice Centre (MADMAC).Both Amanda's talk about the new partnership created between The Melton and MADMAC helping build financial skills within the schools and community of Melton Mowbray.For more information on MADMAC:Visit website - https://madmacmoney.co.uk/Free debt advice for the LE13 and LE14 postcode area, and a free budget planner to anyone regardless of postcode.For more information on how The Melton Building Society supports their community:Visit website - https://www.themelton.co.uk/community-support/You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Ellice Whyte to discuss the topic of Loneliness which is the theme for this year's Mental Health Awareness Week. Connect with Ellice here - https://www.linkedin.com/in/ellice-whyte/Find out more about Mental Health Awareness Week here - https://www.mentalhealth.org.uk/You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares her thoughts on the cost of living crisis and how we can help people who are struggling.You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Amy Lloyd-Jones and Ben Alao from Utility Warehouse.Amy and Ben discuss their new bereavement process's insights and motivations, earning them Gold in the Awards International's 'Vulnerable Situations' category.Visit Utility Warehouse website - https://uw.co.uk/You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Kate Mitchenall, Manager at the UK Regulator's Network. Kate talks about the work UKRN are doing in the vulnerability space, in particular the three themes: cost of living (debt), digital exclusion and domestic financial abuse.Connect and contact Kate using these links - Website - https://www.ukrn.org.uk/LinkedIn - https://www.linkedin.com/in/kate-mitchenall-75009037/You can also follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Matt Cole, Chair of the Board of Trustees at Fuel Bank Foundation.Matt shares what the Fuel Bank Foundation is and how they support people in fuel crisis.Download the report here:https://www.fuelbankfoundation.org/wp-content/uploads/2022/02/Fuel-Bank-Whitepaper-3.2.2022-fbf013-1.pdf Connect and contact Matt using these links - Website - https://www.fuelbankfoundation.org/LinkedIn - https://www.linkedin.com/in/mattcole999/You can also follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Alistair Barton an LGBTQ advocate.Alistair shares his personal story of coming out as a gay man and together Helen and Alistair discuss discrimination in society.You can find out more about Zero Discrimination Day here:https://www.unaids.org/en/2022-zero-discrimination-dayYou can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares her thoughts and ideas on how we can acknowledge Random Acts of Kindness Day and show kindness to others.You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares what she's been working on recently with regards vulnerable customers.You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is a guest on a LinkedIn Live with Alistair Barton.Alistair and Helen discuss how we can look after our mental health and wellbeing at Christmas as well as looking out for others too. Listen to Alistair's podcast 'Picking at Perfection' here - https://open.spotify.com/show/3K9GZq26e9op0L6hCAF9hlYou can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen commemorates World Braille Day and explores the origins of the development of Braille.For further information and resources on Braille, visit:UKAAF – UK Association for Accessible Formatshttps://www.ukaaf.org/standards/#braille RNIBhttps://www.rnib.org.uk/practical-help/reading/braille-and-moon-tactile-codesYou can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Helen Undy, the Chief Executive of the Money and Mental Health Policy Institute.Helen shares insights of the latest Money & Mental Health report 'The State We're In' discussing the financial and mental well-being of people in the UK during the pandemic.PLEASE NOTE: This episode discusses the subject of suicide that some people may find distressing.Download the report here:https://www.moneyandmentalhealth.org/publications/the-state-were-in/Find out more about Mental Health Accessible here:https://www.moneyandmentalhealth.org/mentalhealthaccessible/Download 'The Need to Know' guide here:https://www.moneyadvicetrust.org/media/documents/The_need_to_know_February_2020.pdfConnect and contact Helen Undy using these links - Website - https://www.moneyandmentalhealth.org/LinkedIn - https://www.linkedin.com/in/helen-undy-63334b29/ About the Money & Mental Health Policy Institute:The Money and Mental Health Policy Institute is a research and campaigning charity, aiming to better understand and tackle the link between financial difficulty and mental health. The policy institute focuses on conducting high quality, rigorous and innovative research to develop practical policy solutions. From this research we know that the symptoms of mental health problems, like poor memory and concentration, low energy levels, or feelings of anxiety, can make engaging with essential services like banks a stressful, sometimes overwhelming, task. You can also follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Angus Grady.Angus shares his personal story of being a discovering alcoholic. Connect and contact Angus here: - LinkedIn - https://www.linkedin.com/in/angusgrady/If this episode has personally resonated with you, you can contact the AA here:Website: - https://www.alcoholics-anonymous.org.uk/Telephone: 0800 9177 650You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares her learnings from 5 years in business and 50 episodes of Unlocking Vulnerability.You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Jonathan Mantle from Complaints EQ.Jonathan shares his insights and experience on how organisations can use their complaints to identify customers who may be vulnerable. Helen and Jonathan also discuss some of the barriers vulnerable customers may experience when it comes to raising a complaint. Connect and contact Jonathan using these links - Website - https://www.complaintseq.co.uk/LinkedIn - linkedin.com/in/jdmantle/ You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Michael Vermeersch, Accessibility Product Marketing Manager at Microsoft.Michael shares how Microsoft are working towards bridging the 'Disability Divide'. Michael also shares his insights and expertise to help organisations know how to make their organisations more accessible to both employees and customers.Use these links for more information:Website - aka.ms/accessibilityjourneyLinkedIn - https://www.linkedin.com/in/michael-vermeersch/Disability Confident Scheme - https://www.gov.uk/government/collections/disability-confident-campaign - A transcript of this episode is available here - https://mailchi.mp/f19567e217fd/1dtejb8i4y You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares her thoughts and insights on recruiting the right people to support vulnerable customers.You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this extended episode, Helen co-hosts a live podcast with Simon Nichols on World Suicide Prevention Day, exploring how we can create hope through our actions.Please note that this episode discusses suicide in depth.If this episode has resonated with you in any way, please speak to someone you trust or contact these organisations:The Samaritans - 116 123 - https://www.samaritans.org/CALM - 0800 58 58 58 - https://www.thecalmzone.net/Text SHOUT - 85258 - https://giveusashout.org/You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares some valuable resources and tools for organisations to consider when supporting vulnerable customers.Helen also shares some of the training she has undertaken to increase her knowledge and awareness of vulnerable situations.You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Graham Smith, Head of Water at the Consumer Council for Northern Ireland.Graham shares his insights of the challenges and situations consumers in Northern Ireland are experiencing as well as sharing the strategies and initiatives they've put in place to better support these consumers. Disclaimer - This episode touches on the subject of suicide.For more information on the Consumer Council:Website - https://www.consumercouncil.org.uk/Twitter - https://twitter.com/ConsumerCouncilLinkedIn - linkedin.com/company/the-consumer-council-for-northern-ireland/You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen explores the topic of new parents and why it's important for organisations to better support customers with new babies. You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen explores the topic of accessibility and the challenges vulnerable customers face when it comes to accessing organisation's premises, automated telephony systems. Helen also explores digital accessibility and customer's access to support. You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Nicki Osborne, the Customer Experience Manager at M & G Plc.Nicki talks about her role in leading the Customer Vulnerability Programme within M & G, and shares her experience and advice for others looking to implement an organisational vulnerability strategy .To connect with Nicki:LinkedIn - https://www.linkedin.com/in/nickiosborne/To download the FCA's guidance on the Fair Treatment of Vulnerable Customers:https://www.fca.org.uk/publications/finalised-guidance/guidance-firms-fair-treatment-vulnerable-customersYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen explores the topic of short-term vulnerability and shares an example of supporting customers experiencing bereavement.You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by David Murphy, a director for the Reach:Out service provided by Sigma Connected.David and Helen explore the term ‘vulnerability' and how it is interpreted differently by organisations and customers. To connect with and contact David:LinkedIn - https://www.linkedin.com/in/davidmurphy-/Email - David.Murphy@sigfin.co.ukFor more information about the Reach:Out service - https://www.reachoutassist.co.uk/For more information on Sigma Connected - https://www.sigmaconnected.co.uk/You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen explores the 4 drivers of vulnerability as defined by the Financial Conduct Authority.You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen celebrates Rare Chromosome Disorder Awareness Day and shares her experience of raising a son with special needs.Helen and her son Daniel are members of Unique, a charity that supports individuals and their families with rare chromosome and gene disorders. If you would like to learn more about them and support them in any way, there details are below:Website - www.rarechromo.orgTwitter - https://twitter.com/Unique_charityYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares an extract from her guest appearance on the podcast 'Picking at Perfection' with Alistair Barton.Alistair's talk show based podcast aims to break down barriers between society and its perfectionist expectations. You can listen to the full episode here - https://www.listennotes.com/podcasts/picking-at-perfection-alistair-barton-LwS_xQdY7Vb/ - and on all podcast platforms.You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Darren Burns, the National Recruitment Ambassador for the Timpson Group.Darren talks with Helen about The Timpson Foundation which specialises in the recruitment of marginalised groups within society, Timpson is now one of the largest employers of ex-offenders in the UK with approximately 10% of their workforce made up of people who have criminal convictions. For more information about the Timpson Foundation - https://www.timpson-group.co.uk/timpson-foundation/ex-offenders/For more information on The New Futures Network - https://newfuturesnetwork.gov.uk/To connect with and contact Darren Burns - https://www.linkedin.com/in/darren-burns-375506b6/You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

For Mental Health Awareness Week 2021, Helen is joined by Mental Health and well-being champion and trainer, Simon Nichols.Simon shares his insights on the impacts of poor mental health and how we can identify and support those around us who may be struggling with their mental health.Contact and connect with Simon here - https://www.linkedin.com/in/snich400/https://itstime2thrive.co.uk/If this episode has resonated with you, below are details of two helplines which offer the opportunity to talk to someone:Samaritans - https://www.samaritans.org/ - or telephone 116123CALM - https://www.thecalmzone.net/ or telephone 0800 58 58 58You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Business Psychologist, Ellice Whyte.Ellice shares the importance of having robust effective policies and together Helen and Ellice talk about the benefits of having an organisational suicide mitigation policy. Contact and connect with Ellice here - https://www.mindsetmentalhealth.co.uk/https://www.linkedin.com/in/ellice-whyte/If this episode has resonated with you, below are details of two helplines which offer the opportunity to talk to someone:Samaritans - https://www.samaritans.org/ - or telephone 116123CALM - https://www.thecalmzone.net/ or telephone 0800 58 58 58Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Vulnerable Customer Experience Consultant Carolyn Delehanty.Carolyn shares how organisations can develop a successful vulnerable customer experience centred on the customer's feelings and emotions.Contact and connect with Carolyn here - https://www.linkedin.com/in/carolyn-delehanty/Email - hello@delehantyconsulting.co.ukWhy not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Sue Buckle, the Resolution Delivery Manager at Yorkshire Building Society. Sue shares how YBS have been supporting their staff and customers during this last year, especially customers facing vulnerable circumstances. Find out more about Yorkshire Building Society here - https://www.ybs.co.uk/index.htmlWhy not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Martin Canwell, an Account Executive at Aptean Respond. Martin shares a personal case study and together, Martin and Helen analyse the impacts this experience has on the vulnerable individual, employees and the organisation. Find out more about Aptean Respond here - https://www.aptean.com/uk/solutions/compliance-solutions/aptean-respond/Why not join Helen's vulnerability discussions - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares her thoughts on the Financial Conduct Authority's Guidance for firms on the Fair Treatment of Vulnerable Customers.Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares some of the positive aspects around vulnerability that have been seen in the last 12 months.Helen is also part of the Collaboration Network Team. Find out more about the Collaboration Network here - https://www.collaborationnetwork.co.uk/Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Chris Brown, a public speaker and podcaster on change and acceptance for those facing adversity.Chris shares his personal story of bereavement through suicide. He also talks about suicide prevention and the valuable work Papyrus do around suicide prevention in young people. If this episode has resonated with you or someone you know, please get in touch with the organisations below:The Samaritans - 116 123Papyrus - https://www.papyrus-uk.org/ - 0800 068 4141Listen and subscribe to Chris' podcast - My Argument with Grief - https://anchor.fm/my-argument-with-grief. Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares a bit about herself, background and how she came to be working in the vulnerability space.Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Matt Blanks, Project Manager at PeerAid at BetKnowMore.As a recovering gambling addict, Matt shares his personal story. He also talks about the valuable work PeerAid are doing to support individuals with their recovery.If this episode has resonated with you or someone you know, please get in touch with the organisations below:National Problem Gambling Helpline - Freephone 0808 8020 133 or Webchat - https://www.gamcare.org.uk/get-support/talk-to-us-now/GamCare - https://www.gamcare.org.uk/GamStop - https://www.gamstop.co.uk/Gamban - https://gamban.com/Follow Matt on Twitter - https://twitter.com/MattBlanks4Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Helen Lord, Director and Co-Founder of The Vulnerability Registration Service.Helen Lord shares the importance of identifying vulnerable customers and sharing vulnerability data across organisations and industries.Find out more about the Vulnerability Registration Service here - https://www.vulnerabilityregistrationservice.co.uk/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen shares her thoughts on the correlation between vulnerability and Maslow's Hierarchy of Needs.Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Vanessa Northam, Head of Strategic Relationships at StepChange Debt Charity.Vanessa and Helen discuss the importance of developing an organisational culture of embedding vulnerability across all the business. Vanessa also shares a powerful customer experience story that resulted in significant process changes.Find out more about Vanessa here - https://www.linkedin.com/in/vanessanortham/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Dr Elizabeth Blakelock, Principle Policy Manager at Citizens Advice in the energy policy team.Elizabeth and Helen discuss the important role of understanding people's lived experiences within regulatory decision making and the energy market.Find out more about Elizabeth and her work here - https://www.linkedin.com/in/elizabethblakelock/https://medium.com/@elizabeth.erringtonWhy not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Nick Wilkinson, Head of Access Solutions at Action on Hearing Loss. Nick and Helen discuss the thought-provoking numbers of people living with varying degrees of hearing loss and Nick shares practical ways organisations can better support their staff and customers.Find out more about Nick and the work Action on Hearing Loss does here - https://actiononhearingloss.org.uk/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com

In this episode, Helen is joined by Michael Hilton, Director at Three Hands. Michael discusses the value of lived experience and the important role it plays in shaping organisation's vulnerability strategies.Find out more about Michael and the work Three Hands does here - https://www.threehandsinsight.co.uk/Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.htmlYou can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html

In this episode, Helen is joined by Conduct Risk Expert Sally Pearce. Sally shares her thoughts and insights on the latest Financial Conduct Authority's Consultation Guidance on Treating Vulnerable Customers Fairly.Download the FCA Guidance here - https://www.fca.org.uk/publications/guidance-consultations/gc20-3-guidance-firms-fair-treatment-vulnerable-customersFind out more about Sally and her work here - https://www.conductmatters.co.uk/You can also follow me for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com/vulnerable-customer-compliance.html