Podcasts about Citizens Advice

We are now in April and it is the start of a new tax year. So what does this mean when it comes to managing the household budget. Citizens Advice is seeing more people coming through their doors for advice. So are we now better off as we are led to believe, or are things just as hard for some people. We hear from Amanda Whiteland-Smith, Head of AdviceSee omnystudio.com/listener for privacy information.

It is feared that Citizens Advice will no longer be able to provide a much valued face to face service for the most vulnerable in Petersfield. Petersfield Town Council has cut their annual grant from £12k to £2k per year, leaving the service to find alternative ways to find the shortfall.See omnystudio.com/listener for privacy information.

In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.We discover how a nonprofit organisation is revolutionising customer support through Caddy, an intelligent AI assistant that reduces average handle time by 50% while maintaining a rigorous ethical approach.Stuart shares the meticulous process of developing an internal AI tool that supports contact centre agents, highlighting the importance of responsible AI implementation. From initial challenges with chatbots to creating a sophisticated AI solution, this podcast reveals how organisations can leverage artificial intelligence to enhance productivity, improve service delivery, and ultimately help more people.Subscribe to VUX World.Subscribe to The AI Ultimatum Substack. Hosted on Acast. See acast.com/privacy for more information.

Today's local news and information update from Petersfield's Shine Radio. Fears that Citizens Advice may have to move out of Petersfield Library Winton House gets OK to improve its historic frontage Have you noticed the difference when you drive past on Tor Way? …and we have the local sport preview To share your news stories email team@shineradio.uk or call, text or WhatsApp 01730 555 500. You make it shine. Published at 5:00am on 11 April, 2025See omnystudio.com/listener for privacy information.

Today's local news and information update from Petersfield's Shine Radio. Fears that Citizens Advice may have to move out of Petersfield Library Winton House gets OK to improve its historic frontage Have you noticed the difference when you drive past on Tor Way? …and we have the local sport preview To share your news stories email team@shineradio.uk or call, text or WhatsApp 01730 555 500. You make it shine. Published at 5:00am on 11 April, 2025See omnystudio.com/listener for privacy information.

It bonds us all but is still the one thing most are too terrified to tackle, we discuss serious money stress and offer expert advice to make this year a turning point. From Bankruptcy, to Divorce, to Selling up for love and later regretting it; here we have people in financial dire straits ready to overshare their money horrors.In this episode our expert Claer Barrett advises Rachel seek help from the following organisations and charities:Citizens Advice: https://www.citizensadvice.org.ukStep Change: https://www.stepchange.orgBusiness Debtline: https://www.businessdebtline.orgCAP (Christians Against Poverty): https://capuk.org These are the carers help websites Claer also spoke to Rachel about:Entitled To: https://www.entitledto.co.ukTurn 2us: https://www.turn2us.org.ukYou can find Claer online @claerb and you can find her book 'What They Don't Teach You About Money' out now!

What are your emotions around money? How can you navigate changes in your financial situation when faced with a life changing circumstance such as brain injury? In this episode of On A Good Day, Elizabeth and Julia are joined by money coach and author Fleur Iannazzo to get an insight into our behaviours around money and how to recognise and work on changing them. They discuss the impact brain injury can have on finances and how this affects our emotions. Fleur talks about the grief and anger that can be felt following a change in a financial situation and how start having conversations with those close to you. Even though she has been in finance for over 20 years and is a money coach, Fleur is fully aware of her own challenges around money which has enabled to help others with theirs. Fleur is the author of The Money Pizza, the slice by slice guide to being your own money coach, available to buy from AND the founder of WTF money. In this episode we also referred to our conversation with Alice Hamilton from Citizens Advice about how to claim benefits. On A Good Day Thank you for listening to On A Good Day! Please go back and catch up on any missed episodes. For a full recap of Elizabeth and Julia's stories, listen to episode #1: How Brain Injury Came Into Our Lives - And Changed Them Forever. Please share this podcast with others it will benefit and subscribe, rate and review to help make it more visible! We'd be so grateful! Connect with Us On Instagram @onagood.day and X @onagood_day And you can join our Facebook community too! Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you got a landlord problem? Perhaps The Wittering Whitehalls can help... Or not, as it turns out. However, Mrs Whitehall reckons there are things that can be done for this weeks DL and Mr Whitehall has some ideas of his own, too!You can email your questions, thoughts or problems to TheWitteringWhitehalls@gmail.comOr, perhaps you'd like to send a WhatsApp message or Voice note? Why not?! Send them in to +447712147236This episode contains explicit language and adult themes that may not be suitable for all listeners.Please review Global's Privacy Policy: https://global.com/legal/privacy-policy/

Last year the foodbank helped 3765 people in Petersfield and the surrounding villages. You will need to be referred by someone who knows your circumstances, such as Citizens Advice or Home Start Butser and is working with you on an ongoing basis. There is always a warm welcome so don’t worry about coming forward for help. Heather Nichols, one of the committee members says they are keeping up with demandSee omnystudio.com/listener for privacy information.

Christmas is over, January can be tough for many. Help is on hand for you. January is always a difficult time of year after the Festive period. It is always a busy month for Citizens Advice. They see through their doors, more relationship breakdowns and an increase in debt enquires. Help is at hand and Shine Radio’s Julie Butler speaks to Claire Oughton to find out more.See omnystudio.com/listener for privacy information.

Send us a textDiscover the remarkable journey of Trudi Wood, the UK queen of free-motion quilting, who transitioned from a structured career in the Air Force to flourishing as a creative entrepreneur. We chat with Trudi about her inspiring shift from personnel administration to a passion-filled quilting business, sharing how her time at Citizens Advice reignited her artistic talents. Her story is a testament to how the unexpected blend of analytical skills and creativity can open doors to new, fulfilling paths.Trudi opens her heart about overcoming self-sabotage and the emotional hurdles tied to avoidant behaviors in relationships. She bravely recounts her personal experiences with divorce and heartbreak, offering valuable insights into recognizing the patterns that hold us back. Through counseling and a commitment to self-growth, Trudi emphasizes the profound importance of self-compassion and living in the present moment. Her transformative journey highlights how embracing vulnerability can lead to resilience and a renewed sense of self-worth.In a touching narrative, Trudi shares the power of forgiveness and the liberating release of bitterness. We reflect on how small acts of kindness can impact our daily lives, drawing parallels to the Japanese art of kintsugi, where brokenness is mended with gold to create beauty. Join us as we celebrate the healing journey and personal growth that come from embracing adversity, discovering how these experiences shape who we are and inspire us to support others through their struggles.You can find Trudi on Instragram @trudi_wood and her website is: www.trudiwood.comSupport the show

Each year it's estimated that £23 billion worth of help and support – from housing benefits to pension credit – goes unclaimed according to Policy in Practice. We look at the kind of help that is available, and hear from listeners on their experiences trying to claim the benefits they're entitled to, as well as who might be able to get money off their childcare or broadband bills.Presenter Felicity Hannah is joined by a panel of experts who answer your questions on how to make the best of the available support: Rachael Walker, research and policy director at Policy In Practice; Sam Hubbard, Head of Core Services at Citizens Advice in Staffordshire North and Stoke On Trent and David Samson, a benefits expert at Turn2Us.And we hear from a range of people with their own experiences of trying to secure benefits – sometimes during life-changing moments. Gary from Lincolnshire tells us how he had to become a carer for his poorly wife. But during a difficult journey to obtain benefits, it was only by chance that he discovered certain types of support he was entitled to. Meanwhile, Esther from London tells us how she wasn't aware she could be entitled to a carer's allowance for her children – two of whom have complex needs . Presenter: Felicity Hannah Producer: Craig Henderson Editor: Sarah Rogers(This episode was first broadcast on Wednesday 16th October 2024).

Citizens Advice are looking at the welfare changes and ensuring they keep an eye on crisis support as well. The question to put to them was simply “was the budget as bad as everyone made it out to be and will it help the residents in East Hampshire” We speak to Claire Oughton from Citizens AdviceSee omnystudio.com/listener for privacy information.

The rules for the Winter Fuel Allowance have changed. Don't miss out on your entitlement. Only people that are now on Pension Credit will now get the fuel payment. Citizens Advice is reaching out to check residents benefit entitlement so no one misses out. Claire Oughton from Citizens Advice East Hampshire explains more.See omnystudio.com/listener for privacy information.

ADHD can make it hard to manage money and stick to a budget. This week, Sam and Katie are joined by Maddy Alexander-Grout, personal finance journalist and founder of the Mad About Money community. She shares her top tips for keeping on top of your spending. From easy budgeting advice to avoiding those impulsive buys, she's got the strategies to help you feel more in control.If you've been affected by anything in this episode, please contact Citizens Advice for information or help. The ADHD Foundation and ADHD UK also have valuable resources, support and information on their websites. For more details, visit:The ADHD FoundationADHD UKDon't forget, you can get in touch by sending your questions and stories to ADHDpodcast@global.com

After a weekend of violence and disorder, Sir Keir Starmer has said police will have access to a "standing army of specialist officers" to deal with the riots.   Hundreds of people tried to set fire to a hotel housing asylum seekers in Rotherham on Sunday, while a children's library in Liverpool and a Citizens Advice centre in Sunderland were burnt over the weekend.    Mosques have also been attacked and shops looted.       The prime minister is facing mounting pressure to take a stand against the far right.   On today's episode of the Sky News Daily, Niall Paterson speaks with Ivan Humble, a former leading active member of the English Defence League who now works to tackle radicalisation and extremism in the UK.   Plus our political correspondent Rob Powell talks about the government's response to the crisis.   Producers: Rosie Gillott & Alex Edden  Editor: Philly Beaumont    Promotion producer: David Chipakupaku   

The Prime Minister, Sir Keir Starmer, has swept to power promising change, but there will be no change in the rates of the three big taxes - income tax, National Insurance, and VAT to protect what their Manifesto called 'working people'. So what will the new Labour government and the new Chancellor Rachel Reeves mean for our money? The listener being chased for more than £60,000 worth of energy debt she didn't owe. It comes as new, exclusive figures reveal more people are seeking help from Citizens Advice over debt collection.And there are signs that mortgage rates are beginning to creep downwards – what does that mean for those coming off a fixed rate deal? Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Catherine Lund and Jo Krasner Studio Production: Craig Henderson Editor: Jess Quayle(First broadcast 12pm Saturday 6th July 2024)

Citizens Advice celebrated their volunteers and recognised how much they do to support their local communities for volunteers week at the beginning of June. Claire Oughton, from Citizens Advice tells us more.See omnystudio.com/listener for privacy information.

Citizens Advice has a funded debt advisor that gives a level of consistency for their clients with mental health issues. Along with this, there is a lady from Southern Health who is in attendance once a week. She can recommend or signpost to other organisations if required. All of these measures can help when trying to tackle other issues. Julie Butler speaks to Claire Oughton at Citizens Advice during mental health week.See omnystudio.com/listener for privacy information.

When you first get out of jail, managing your finances can be tricky, even opening a bank account can be difficult. Clean Slate is an organisation that helps people with their finances. In this episode, Emma, their head of programmes, joins Zak and Jules, to explain how to set up a bank account, how Universal Credit works and signposts to lots of useful organisations and resources that can help you manage your money.   Organisations mentioned:   Clean Slate – https://www.cleanslateltd.co.uk/  Clean Slate/Quids In Benefits Checker – https://quidsinmagazine.com/calculators/benefits-calculator/  HSBC No Fixed Address Partners – https://www.hsbc.co.uk/help/money-worries/no-fixed-address/  Turn2Us – https://www.turn2us.org.uk/  Entitled To – https://www.entitledto.co.uk/  Step Change – https://www.stepchange.org/  National Debtline – https://nationaldebtline.org/  Christians Against Poverty – https://capuk.org/  Citizens Advice – https://www.citizensadvice.org.uk/  Citizens Advice   – Help To Claim Phoneline: England: 0800 144 8 444   Scotland: 0800 023 2581   Wales: 08000 241 220   www.gov.uk/benefits-calculators   Contact us: If you've heard something today that's encouraged you to get some support with your finances please let us know.  

What benefits could you claim after you've had brain injury or are a carer? The system in England and Wales can be mind-boggling, especially if it's your first experience of applying for benefits. In this episode, Elizabeth and Julia speak to Alice Hamilton from Citizens Advice to get her insight into what financial help the government can provide. They quiz her on some of the financial issues which may arise following a brain injury and what benefits are available both in the short term and long term. Alice is based in Cambridge and can talk about the system in England and Wales but the system in Scotland can vary. In this episode, you will learn: What financial help you can get from the government in a moment of crisis and longer term, including housing costs Advice on filling out forms for Personal Independent Payment (PIP). How to appeal a decision from the Department from Work and Pension and why it can be worth doing. Why it is important to focus on the negatives when undergoing a health assessment and what you can no longer do The links to the benefits calculators Alice mentioned in the podcast are below. Benefits Calculator - entitledto - independent | accurate | reliable Turn2us Benefits Calculator The information in this episode is specific to the United Kingdom in particular but we hope that for those living outside of the UK they still find it a useful and thought provoking episode. Citizens Advice started in 1939 and is supported by a small number of paid staff and over 14,000 volunteers. It can give advice on a range of other issues but this conversation focused on what can be claimed following brain injury. _____ On A Good Day Thank you for listening to On A Good Day! Please go back and catch up on any missed episodes. For a full recap of Elizabeth and Julia's stories, listen to episode #1: How Brain Injury Came Into Our Lives - And Changed Them Forever. Please share this podcast with others it will benefit and subscribe, rate and review to help make it more visible! We'd be so grateful! Connect with Us On Instagram @onagood.day and X @onagood_day And you can join our Facebook community too! Learn more about your ad choices. Visit megaphone.fm/adchoices

From credit cards, personal loans, car loans, overdrafts, mortgages, owing friends and family, even a phone contract – debt comes in a number of forms and it's easy to feel overwhelmed. But there are ways to climb out of debt and feel more in control. Here to dive a little bit deeper is friend of the show, Andy Webb – the man behind the award-winning Be Clever With Your Cash blog and host of the Cash Chats podcast. Andy and our host Kia Commodore talk through how to manage debt, strategies to reduce what you owe and prioritise. These are the organisations Andy mentions who can offer free support with debt: Citizens Advice, National Debtline, Step Change and Christians Against Poverty. You can play the podcast and find other useful content on Legal & General's website: https://www.legalandgeneral.com/podcasts/a-little-bit-richer You can hear more from Andy on his podcast Cash Chats and online: https://becleverwithyourcash.com/ Kia and her guests share their own personal thoughts and opinions in this podcast. These might be different from Legal & General's take on things. They give financial guidance for a UK audience that's relevant at the time of recording.See omnystudio.com/listener for privacy information.

This week we're throwing it back to a really useful episode about managing your health once you have left prison. Kate Morrissey from NHS England joins us to explain how to register with a GP, talk about the NHS Reconnect service and how to access it and provides information about where else you can go for support for different healthcare needs.  Organisations mentioned: How to register with a GP surgery – https://www.nhs.uk/nhs-services/gps/h... If you have problems registering with a GP surgery you can call the NHS England Customer Contact Centre on 0300 311 22 33 or contact your local Healthwatch (https://www.healthwatch.co.uk/) Groundswell GP Registration Toolkit – https://groundswell.org.uk/wp-content... Groundswell 'My right to healthcare' cards – https://groundswell.org.uk/all-resour... The NHS website – https://www.nhs.uk/ Get help for your symptoms - NHS 111 (https://111.nhs.uk/) or call 111 from your phone (calls are free). Call 111 to speak to someone if you need to: discuss complex medical problems, discuss worries about a long-term condition, get end-of-life care, or report a death, report child protection or vulnerable adult concerns Other ways to contact 111 if you have a hearing problem or need help in other languages – https://111.nhs.uk/Help/OtherWays Support from your local pharmacy – https://www.nhs.uk/nhs-services/presc... Frank (Drug Helpline) Help & Advice – https://www.talktofrank.com/get-help Mental Health Charity MIND – https://www.mind.org.uk/information-s... Citizens Advice – https://www.citizensadvice.org.uk/ Contact us: If anything you've heard in today's episode has helped you, or if you just want to get in touch, please do.

Demand is increasing at Citizens Advice. If you have six hours or more to spare, they would love to hear from you. Volunteers are needed in all offices across East Hampshire. Claire Oughton, Head of Advice Services tells us moreSee omnystudio.com/listener for privacy information.

Dozens of Citizens Advice centres are at risk of closing because local councils which support them are running out of money. That warning came this week by the senior Labour MP Clive Betts in an exclusive interview with Money Box. He is also the Chair of Parliament's select committee on Levelling Up, Housing and Communities. Dan Whitworth visits one of those citizens advice services at risk in Mansfield. The government says up to £64 billion has been made available to local authorities in England, an increase of 7.5% on the previous year which will allow local authorities to support communities and reform services to help them prepare for the future.The cost of a comfortable retirement in Britain has jumped by nearly £6,000 to just over £43,000 a year for a single person and £59,000 for a couple. Every year the Pensions and Lifetime Savings Association publishes figures worked out by Loughborough University for the amount of money you'd need to afford certain lifestyles in retirement. How is it calculated and how can you prepare for your retirement?And, investment platforms and providers of personal pensions, have just a few weeks left to make sure the way they treat customers' cash balances fits in with new rules called their Consumer Duty. In December the Financial Conduct Authority wrote to 42 firms after concerns that some of them were keeping some or all of the interest they earn on customers' cash balances. And with rates of 4% or more that's meant big returns. If you invest, what might that mean for you?Presenter: Paul Lewis Reporters: Dan Whitworth and Sandra Hardial Researcher: Jo Krasner Editor: Jess Quayle(First broadcast 12pm Saturday 10th February 2024)

How are you dealing with energy costs this winter?Money Box Live has heard some people are skipping meals whilst others in full time employment are turning to warm banks and food hubs to cut costs.The energy price cap, which is now what most of us pay, jumped 5% at the start of the year to £1928 for typical use - but what exactly does that mean and are you a typical user?Meanwhile, the charity Citizens Advice has estimated two million people on prepayment meters could have their gas and electricity cut off because they cannot afford to top up. The Department for Energy Security and Net Zero says its spending an average of £3,700 per household to support families with the cost-of-living. And there is some relief on the way as prices are predicted to fall in the spring.Answering all your questions and comments with Felicity Hannah is Peter Smith, Director of Policy at the charity National Energy Action and Deputy Policy Director Daniel Portis from Energy UK which speaks for the industry.Presenter: Felicity Hannah Producer: Sarah Rogers Editor: Jess Quayle(This episode was first broadcast oat 3pm Wednesday the 24th of January 2024)

This week, I spoke with James Plunkett, a man who has spent his career at the intersection of policy and social change. From the halls of Number Ten to the charity sector's front lines, James's unique perspective has birthed a book that critically examines what's wrong with our society and offers tangible fixes. Together, we dissect our societal challenges, from outdated institutions to the technology of gods, and discuss structured ways to mend a fractured system.James has spent his entire career thinking laterally about the complicated relationships between individuals and the state, with a particular focus on digital transformation and public policy, from the social innovation agency Nesta to the charity Citizens Advice and before that roles at 10 Downing Street, the Cabinet Office, and the Resolution Foundation think tank.James combines a deep understanding of social issues with an appreciation of how change is playing out not in the ivory tower, but in the reality of people's lives. As a result of all these insights, he's written an optimistic book, 'End State: 9 Ways Society is Broken and How we fix it.'  that explores how we can reform the state to meet the challenges of the twenty-first century.As you'll hear, he didn't think of this as a hopeful book when he began - it was more of a response to seeing the ways the old system of the 20th century was not keeping up with the new world. How we have, in EO WIlson's words, 'Paleolithic emotions, Mediaeval Institutions and the Technology of gods' and this isn't necessarily a good combination to face the meta-crisis. But James did come out with hope for the future and structured ways our current system could make these happen. Accidental Gods often inhabits a world where the current system is broken beyond repair and the only answer is to create a new one and help people shift into it. So this was fascinating, enlivening conversation with someone who has lived and worked in the heart of the superorganism and can see ways through to a world where the human and more than human worlds flourish. James's book https://www.hachette.co.uk/titles/james-plunkett/end-state/9781398702202/James on Twitter https://twitter.com/jamestplunkettJames on BlueSky https://bsky.app/profile/jamestplunkett.bsky.socialJames on LinkedIn https://www.linkedin.com/in/james-plunkett-a1472827/James on Medium https://medium.com/@jamestplunkett

For this Valentine's Day special , Anna is joined in the studio by actor, broadcaster and CEO Kelle Bryan, alongside author Becky Holmes to deep dive into romance scams and coercive relationships. With psychotherapist Fiona Kau, Anna and her guests share their personal experiences of scams and coercive relationships and tackle a dilemma from a listener who's worried their colleague is caught up in a romance scam. You can find out more about fraud, including how to report it, via ActionFraud. You can find suggestions of where to go for emotional support following a scam on this Citizens Advice page.  If you think you might be in a coercive relationship, you can call the National Domestic Abuse Helpline on 0808 2000 247. There are further resources on the Women's Aid website. — Have questions about sex? Divorce? Motherhood? Menopause? Mental health? With no topic off limits, Anna's here to prove that whatever you're going through, it's not just you. If you have a dilemma you'd like unpacked, visit itcantjustbeme.co.uk and record a voice note. Or tell Anna all about it in an email to itcantjustbeme@podimo.com. This podcast contains adult themes that may not be suitable for children. Listener caution is advised. Please note that advice given on this podcast is not intended to replace the input of a trained professional. If you've been affected by anything raised in this episode and want extra support, we encourage you to reach out to your general practitioner or an accredited professional. From Podimo & Mags Creative Producers: Laura Williams and Christy Callaway-Gale Editor: Kim Milsom Theme music: Kit Milsom Executive Producers for Podimo: Jake Chudnow and Matt White Executive Producer for Mags: Faith Russell Follow @itcantjustbemepod and @podimo_uk on Instagram and @itcantjustbemepod on TikTok for weekly updates. You can also watch the full episode on YouTube. This episode is brought to you by The Better Menopause. Visit www.thebettermenopause.com to find out more and use special code "ANNA" for 15% off. 

Lucinda and Emily are joined by Tom MacInnes, chief analyst at Citizens Advice, to discuss how the charity is using its unique position to improve understanding of the cost-of-living crisis.Tom explains how his team used client enquiry data to identify rising energy and private rental costs as two of the most significant drivers. He highlights the growing trend of clients approaching Citizens Advice with more than one problem and explains how the charity is using its service data to strengthen its advocacy work.Also in the episode, news editor Andy Ricketts reports on how squeezed local authority budgets are placing pressure on voluntary organisations, particularly those providing arts services.Buy your ticket for the Third Sector Tech Summit here. Submit your early bird entry to the Business Charity Awards by 18 January here.Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we'd like to hear them! All it takes is a short voice message to be featured on this podcast. Email lucinda.rouse@haymarket.com for further information.Tell us what you think of the Third Sector Podcast! Please take five minutes to let us know how we can bring you the most relevant, useful content. To fill in the survey, click here. Hosted on Acast. See acast.com/privacy for more information.

With the bills rolling in after Christmas, this week's episode is devoted to helping listeners tackle their credit card debts on a practical and emotional level - no matter how big or small they might be. Host Claer Barrett hears from experienced debt adviser Sara Williams of the popular Debt Camel blog and Instagram account, Helen Saxon, deputy editor of Money Saving Expert, and Dr Pamela Roberts, a shopping addiction specialist at the Priory Clinic. They give tips on balance transfers and on how to resist the urge to splurge. To sign up for Claer's Sort Your Financial Life Out money course, visit FT.com/moneycourseLinks: Business Debtline here Citizens Advice here Stepchange hereDebt Camel Blog hereFor the MSE Credit card eligibility calculator, go here To listen to the Money Clinic episode about shopping addiction, go hereFollow Claer on social media @Claerb and contact the Money Clinic team via money@ft.comPresented by Claer Barrett. Produced by Philippa Goodrich. Our executive producer is Manuela Saragosa. Sound design by Simon Panayi, with original music from Metaphor Music. Cheryl Brumley is the FT's global head of audio.Read a transcript of this episode on FT.com Hosted on Acast. See acast.com/privacy for more information.

Imagine growing up in an environment where you're different from everyone else. Our guest, Ayo Barley knows this all too well. Raised in a predominantly white working-class area in the UK, Ayo's experiences ignited her passion for advocating for minoritised communities. Her journey led her to establish a charity and a consultancy aimed at fostering diversity, equity, and inclusion. She also shares her personal story of reclaiming her Nigerian name, underscoring the importance of embracing one's identity. Navigating the world of higher education and employment can be challenging, especially when you're faced with deeply entrenched biases. Ayo sheds light on this, highlighting her role as the chair of the Yorkshire Consortium for Equity in Doctoral Education. This consortium has set its sights on making PhD programmes more accessible for underrepresented groups. We also discuss the complexities and layers of identity and the importance of creating a sense of belonging in the workplace. This episode is a testament to the power of personal experiences and the importance of ongoing commitment to DEI initiatives. About this Episode Guest: Ayo Barley Ayo (she/her) is the founder and Managing Director of Bakare Barley Ltd, a Liverpool (UK) based consultancy that works with organisations and underrepresented groups to influence strategy, policy and practice relating to advancing Equality, Diversity and Inclusion (EDI). She is host of The Inclusion Exchange podcast which highlights how to make EDI improvements and catalyse progress in advancing equity in organisations. She has an academic background in Social Policy and has worked with people who are underrepresented in community and corporate settings including in science and engineering, banking, the Voluntary Sector, Higher Education, the National Health Service (NHS), Local Authorities, and social care to bring about visible culture change. Ayo has complementary skills in business development which includes improving financial performance through robust business strategies and income generation, and approaches EDI from a social justice, business performance, and compliance lens. Ayo is an Independent Equalities Advisor to national UK charity Citizens Advice, Chair of the External Advisory Board of the Yorkshire Consortium for Equity in Doctoral Education (YCEDE) and co-founded the Liverpool School of Tropical Medicine Black, Asian and Minority Ethnic staff network.

The Prime Minister has pledged to crack down on ‘rip-off' degrees that don't lead to graduate jobs in a bid to protect students and taxpayers.Homeowners are living on ‘negative budgets' and can't meet basic costs because of rapidly increasing interest rates, according to Citizens Advice.A heatwave is set to hit Europe this week, with temperatures to soar past 40 degrees in some areas, prompting a warning for school holiday travellers. Hosted on Acast. See acast.com/privacy for more information.

Citizens Advice head of policy Morgan Wild, Which? head of strategic insight Katie Alpin and Cornwall Insight senior consultant Kate Mulvany join PoliticsHome's Alain Tolhurst to discuss the latest looming energy bill crisis and how it will impact people as the government's support changes. Presented by Alain Tolhurst, produced by Nick Hilton for Podot, edited by Laura Silver

The problem of debt is never too far from the headlines at the moment. This week a group of charities - Citizens Advice, Step Change and Christians Against Poverty - told the BBC they're seeing record numbers of people coming to them for help with problem debt. Why is that and what can people who're worried about debt do? We'll also look at the "Buy Now Pay Later" industry as the government looks impose regulation on the sector for the first time. And we'll talk about when credit can be used in the right way. All that and more with our panel of experts, Sarah Pennells, a consumer Finance Specialist at Royal London and Richard Lane, policy Director at debt charity Stepchange. Presenter: Dan Whitworth Producer: Sarah Rogers Researchers: Jo Krasner and Star McFarlane Editor: Jess Quayle (First broadcast 3pm Wednesday 15th January, 2023)

The charity Citizens Advice says it's seen a sharp rise in the number of working people accessing crisis support in the past few years. In 2022, of the 200,000 people helped with a food bank voucher or an emergency grant, almost 24,000 - about 1 in 8 of them - worked. That figure was up more than double the number in 2020. We'll speak to Citizens Advice and get a response from the government. We'll hear from Harriett Baldwin, the Chair of the Treasury Select Committee, on how she wants banks to stop dragging their feet when it comes to implementing changes designed to stop people from becoming victims of push payment fraud. UK Finance, which speaks for banks, says the industry is investing billions to try to keep customers' money safe and is working on plans to slow down certain high-risk payments to prevent fraud. From this week unmarried parents whose partner dies can claim bereavement support payment worth up to £9800. We reported a few weeks ago that the change was coming and this week the application process has opened. Anyone who thinks they should be eligible can now put in a claim online via gov.uk, over the phone or using a paper application form. More details here: www.gov.uk/bereavement-support-payment and from the charities Child Bereavement Network (https://childhoodbereavementnetwork.org.uk/) and Widowed and Young (https://www.widowedandyoung.org.uk/). And we'll discuss what GDP means for our personal finance with Diane Coyle, Bennett Professor of Public Policy at the University of Cambridge and a former advisor to the UK Treasury. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Eimear Devlin and Jo Krasner Editor: Jess Quayle (First broadcast 12pm Saturday 11th Feb, 2023)

In this episode of The Clean Energy Revolution, Max La Manna discovers the ways that non-profit organisations in the UK and US are using clean and renewable energy solutions to help in their fight against fuel poverty. From building solar-powered tiny homes for the unhoused, to using energy efficient measures to help those in need, Max speaks to some amazing people who are doing great work for their communities and for the planet. Find out how they're tackling fuel poverty by helping others to save energy or use cleaner energy, taking us closer to the goal of net zero while working to ensure that no-one is left behind in the clean energy transition.   Discover more about the organisations featured in this episode: A Tiny Home For Good: https://www.atinyhomeforgood.org/ Heart Share Human Services of New York: https://www.heartshare.org/ United Way of Central Massachusetts: https://unitedwaycm.org/ National Energy Foundation: https://nef.org.uk/ Fuel Bank Foundation: https://www.fuelbankfoundation.org/ Citizens Advice: https://www.citizensadvice.org.uk/ Discover more about National Grid at https://www.nationalgrid.com/   See omnystudio.com/listener for privacy information    The views expressed in this podcast are those of the participants and not of National Grid.  See omnystudio.com/listener for privacy information.

Lucinda talks to Phill Holdsworth of Aurun Gold Ltd, who are dedicated to taking the anxiety out of money, about financial wellbeing - how it's becoming even more of a concern with the recent rise is the cost of living, and what we can do to improve things for our people so as to best ensure that they do not have to bring their anxieties to the workplace. KEY TAKEAWAYS Wellbeing is the holistic view of a person, including physical, mental and financial. One always affects the other, and so if something is wrong it can lead to a downturn in productivity and engagement. If you do support your workforce with issues surrounding wellbeing, you can increase engagement and loyalty by caring for financial wellbeing. This also prevents the revolving door syndrome. If people aren't facing up to their financial obligations or struggling against the rising costs, we can't take the attitude that it's necessarily their fault, or that they are lacking in some way. People simply become overwhelmed. Simply raising salaries so as to provide more income does not solve people's anxieties around money. If they have more money, they will still worry. We need to understand the root psychological cause behind this. BEST MOMENTS 'If you think about true wellbeing, then you're thinking about the whole person' 'We are responsible for reward' 'People think that money will solve all their problems' 'Why is it that somebody who doesn't need to worry about money, worries?' VALUABLE RESOURCES The HR Uprising Podcast | Apple | Spotify | Stitcher   The HR Uprising LinkedIn Group How to Prioritise Self-Care (The HR Uprising) How To Be A Change Superhero - by Lucinda Carney HR Uprising Mastermind - https://hruprising.com/mastermind/   www.changesuperhero.com www.hruprising.com            Aurum Gold Ltd - https://aurumgoldltd.co.uk About The Guest, Phill Holdsworth Phill Holdsworth is a Multi Award Winning Money Psychologist and Financial Wellbeing Professional. He helps businesses improve the financial wellbeing of their employees. His work has been influenced by both personal experience and by 20 plus years in the finance sector. Useful links mentioned by Phill in podcast episode: Stepchange - https://www.stepchange.org/ National Debtline - https://nationaldebtline.org/ Christians Against Poverty - https://capuk.org/ Citizens Advice - https://www.citizensadvice.org.uk/ ABOUT THE HOST Lucinda Carney is a Business Psychologist with 15 years in Senior Corporate L&D roles and a further 10 as CEO of Actus Software where she worked closely with HR colleagues helping them to solve the same challenges across a huge range of industries. It was this breadth of experience that inspired Lucinda to set up the HR Uprising community to facilitate greater collaboration across HR professionals in different sectors, helping them to ‘rise up' together. “If you look up, you rise up” CONTACT METHOD Join the LinkedIn community - https://www.linkedin.com/groups/13714397/ Email: Lucinda@advancechange.co.uk Linked In: https://www.linkedin.com/in/lucindacarney/ Twitter: @lucindacarney Instagram: @hruprising Facebook: @hruprising See omnystudio.com/listener for privacy information.

For more tips and money-making ideas see Master Your Money the S.M.A.R.T Way training. Check it out for free - https://bit.ly/3isugCr.  Landlords with more than three properties held in their personal name, or paying higher rate tax, should consider moving their property into a limited company to save tax. Using a company structure can also help you pass property onto children while mitigating the inheritance tax burden. It has been 5 years since George Osborne introduced his Sec 24 tax changes, penalising millions of buy-to-let landlords, but you can do something to legally avoid the ‘Osborne gut punch'.  The process is complex, legal and requires specialist advice. Landlords will incur fees, but the savings more than outweigh the costs. With the right advice you can legally create a tax-free pot of money! If you are a landlord or property investor with three or more properties in your own name and would like to save tax email or message me.  Learn why 85,000 Buy-to-Let Landlords Quit Property Rental Market - https://youtu.be/NME3nEu8dAQ  Personal Debt Soaring Citizens Advice warns Half Citizens Advice clients are falling behind with debt payments and budget. With lending interest rates rising, unlike savings rates, and soaring inflation more and more people are using expensive credit card debt to pay for food. Citizens Advice guide to dealing with debts Work out how much you owe, who to, and how much you need to pay each month Identify your most urgent debts. Rent or mortgage, energy and council tax are called priority debts as there can be serious consequences if you do not pay them, and so they should be paid first Calculate how much you can cover in debt repayments. Create a budget by adding up your essential living costs like food and housing, and taking these away from any income such as your wage or benefits you receive See how you could boost your income, primarily by checking what benefits you are entitled to, and whether you are eligible for a council tax reduction or a lower tariff on your broadband or TV package If you think you cannot pay your debts or are finding dealing with them overwhelming, seek support straightaway. You are not alone and there is help available. A trained debt adviser can talk you through the options available Source: Citizens Advice See: 10 Tips To Avoid Christmas Debt - https://youtu.be/n7vSK5LlONU The debt charity StepChange reports that the cost of living as their main reason for debt, and seven in 10 of them are women.This show was brought to you by Progressive Media

Citizens Advice have told the BBC there's a 'ticking time bomb of debt' as they see the number of people going into the red rise; Sean Farrington speaks to a debt advice charity about what's pushing people over-budget. Meanwhile, avian flu has led to warnings of turkey shortages ahead of Christmas - we hear from a poultry farmer who's had to cull his entire flock. Plus, the EU has told Elon Musk it must make Twitter compliant with its new disinformation rules or face a potential ban - how much will the new CEO be willing to change the platform?

Nick Robinson talks to the chief executive of Citizens Advice, Clare Moriarty, about her and her family's long history with the civil service, how she coped with having cancer while running the Brexit department and what more the government needs to do to help people suffering in the cost of living crisis.

Households, businesses and even essential services are feeling the pressure, with the poorest in our society most harshly affected.To add to the burden, wages and salaries have failed to rise in line with inflation. The past summer saw several sectors push back on this, as train operators, posties, barristers, dock workers and more went out on strike. Some success was achieved, but for many, their battle is ongoing. With cost of living pressures expected to worsen over the winter, what kind of support is needed now from employers and from the government? And what can the ‘summer of discontent' teach us about the power of collective action and how people can best make their voice heard in the workplace and wider society?Hear representatives from Citizens Advice, the Living Wage Foundation and the Trades Union Congress as they explore these urgent questions and their potential solutions.  #RSAdiscontentBecome an RSA Events sponsor: https://utm.guru/udI9xDonate to The RSA: https://utm.guru/udNNBFollow RSA Events on Instagram: https://instagram.com/rsa_events/Follow the RSA on Twitter: https://twitter.com/RSAEventsLike RSA Events on Facebook: https://www.facebook.com/rsaeventsofficial 

Technology is profoundly reconfiguring our society, creating new opportunities but also new risks and inequalities. Many politicians and policymakers have a limited understanding of technology and its effects, yet government has no choice but to grapple with these issues. How do we take technology out of the box labelled 'digital policy' and give it the attention it needs at the heart of policy and public life? We were joined by Chi Onwurah, Shadow Minister for Science, Research and Innovation; James Plunkett, Executive Director at Citizens Advice; Hetan Shah, Chief Executive of The British Academy; and Jeni Tennison, Executive Director at Connected by Data. The event was chaired by Gavin Freeguard. This event was recorded at the 2022 Labour Party Conference in Liverpool.

Matt Chorley is joined by Times Radio's Chief Political Commentator Lucy Fisher to discuss what's coming up in a frantic week of politics as Liz Truss' cabinet set out three key policy plans in the House of Commons. We also hear from Institute for Fiscal Studies Director Paul Johnson, Miriam Deakin from NHS Providers and Abby Jitendra from Citizens Advice.David Aaronovitch and Robert Colvile discuss economic growth and beige food. Hosted on Acast. See acast.com/privacy for more information.

Matt Chorley hears stories from the frontlines of the cost-of-living crisis, speaking to regional representatives for Citizens Advice to get a clear understanding of the hardships people in England and Wales are going through.PLUS: India Knight and Rachel Cunliffe discuss how to dress in a heatwave and the state of the economy. See acast.com/privacy for privacy and opt-out information.

Millions of households are facing a £700 a year rise in fuel costs from now with the increase in the energy price cap. This comes on top of other hikes in the cost of living like council tax and more expensive food bills. How are people coping now the cap has been lifted? An expert panel gives advice. Expert panel Dhara Vyas - Policy, Advocacy & Campaigns Energy UK Abby Jitendra - Principal Policy Manager on Energy, Citizens Advice

Welcome to April, the season of rising prices and higher taxes - including the largest increase in energy bills. The first of two payments to help with those bills should arrive this month - a £150 rebate paid by local councils to all householders in Great Britain in council tax Bands A to D. (In Wales and Scotland the money will also go to Band E-H householders who benefit from council tax reduction schemes.) For those who pay council tax by direct debit, getting the money should be straightforward. But as Money Box's Dan Whitworth reports, others - including students - may find it more difficult. We hear from Abby Jitendra, principal policy manager for energy at Citizens Advice. What's going on at the pensions and insurance company Scottish Widows? Listeners ask Money Box for help with very long delays in accessing money and problems with funeral plans. We hear from Kirsty Stone, independent financial adviser at The Private Office. From Wednesday 6th April, divorce will be easier in England and Wales. No more will one partner have to prove fault by the other. No more will a 2 or even 5 year separation be needed. It can all be done in 6 months, online and without the courts. And the same for ending a civil partnership. But is this too hasty to sort out financial arrangements? We hear from Jo Edwards, Head of Family at Forsters Solicitors. More than £1.5 billion in pension credit went unclaimed in 2020 leaving up to 850,000 pensioner households short. We hear from Henry Tapper, of the Pension Playpen, about a new initiative from inside the pension industry to tackle the problem that a third of the pensioners who need this extra money don't get it. Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Researcher: Marianna Brain

We report on a man who was fed up with poor returns on his savings and tried to invest in cryptocurrency instead. But he ended up losing his savings, his car, and his house as thieves stripped him bare. Money Box reporter Dan Whitworth investigates. The government is about to announce changes to who is eligible to receive the Warm Home Discount in England and Wales. This £140 payment off one electricity bill will be raised to £150 from next winter. But charities are warning that there will be more than 200,000 disabled people who will no longer get the payment even though, overall, it will go to more people. We hear from Louise Rubin, Head of Policy and Campaigns at the disability equality charity, Scope. One in four households will not be able to pay their electricity and gas bills in October if prices rise again as they are expected to - that's according to Citizens Advice, as the cost of heating our homes rises much faster than our incomes. Already millions of households are in what is called fuel poverty — unable to afford to heat and light their home. We hear from Caroline Flint, the newly appointed chair of the government's Committee on Fuel Poverty. And there are two weeks left to top up your 2021/22 tax free ISA. But would you do better using a regular savings account? We hear from Anna Bowes, co-founder of SavingsChampion.co.uk Presenter: Paul Lewis Producer: Paul Waters Reporter: Dan Whitworth Producer: Louise Clarke-Rowbotham Editor: Richard Vadon

Special series: Lessons in LeadershipIn this special 6 part series, Justin Russell meets with inspirational leaders from the UK public sector to find out how you thrive and survive at the top. In this fourth episode, Justin meets Dame Clare Moriarty, Chief Executive of Citizens Advice – one of the UK's biggest voluntary organisations with almost 30,000 staff and volunteers providing essential advice and help to 3 million people a year.  The pandemic has brought home to all of us the importance of the public services we sometimes take for granted. Not just the NHS but schools, local councils, the police and the prison service have all faced huge challenges keeping the show on the road. Clear leadership has been crucial to this task. Now more than ever our public services need great head teachers, chief constables, great prison governors and hospital directors. But what makes for great leadership in the public sector? How do you make sure organisations are delivering for the public and not squandering hard earned taxes? How do you handle a crisis or navigate the complex relationship with an ever-changing government?Justin Russell is Her Majesty's Chief Inspector of Probation. He's spent his life working and learning from inspirational leaders who have done all of these things and more. In this special series for Bridges to the Future, he'll be speaking to just some of those who have survived and thrived at the top to find out how they did it and what they can teach you