Podcasts about compelling culture

Unless you're consciously including people, you're almost certainly unconsciously excluding people ~ Catherine Garrod ‘I'm here to get it right, not be right' ~ Brené Brown On this episode of the Organisational Inclusionist, Grace Mosuro is joined by Catherine Garrod. To discuss Conscious Inclusion and her book of the same title. Catherine Garrod is the author of Conscious Inclusion: How to ‘do' EDI one decision at time and founder of Compelling Culture. She works with organisations to determine whether people from underrepresented groups are having the same good experience as people from overrepresented groups. Then defines specific actions to boost the experience for colleagues, customers and communities. Rather than top-down change initiatives involving huge teams, Catherine advocates for combining skill and will to guide people in their everyday thinking. Because unless you're consciously including people, you're almost certainly unconsciously excluding people. Previously, Catherine led Sky to become the Most Inclusive Employer in the UK, with 80% of teams increasing their diversity. Now as a consultant she combines the power of listening, employee engagement, diversity and inclusion, to make the complex simple - by absorbing an organisation's purpose and providing practical actions that can be implemented today, tomorrow and the day after. If you're a Leader that's currently looking at how you make your team more inclusive, then download our Inclusive Leadership guide to help you on your way. https://www.aquaintzconsulting.co.uk/cost-free-tools Let us know what you think, and please do like, follow and share! #consciousinclusion #inclusion #consciousbias #inclusivity #equalitydiversityandinclusion #equality #diversity #inclusion #businesspodcast #newpodcast #podcast  

"So quite often I find all that DEI activities and initiatives is operating without a plan. People don't know what they're aiming for, right? They may have read something on LinkedIn, or they experience something in their previous organisation, or they've read an article somewhere and they go, we should do this. And it kind of ends up being this big shopping list of activity that people are trying to navigate through and find..." In Episode 35, I speak to Catherine Garrod, Founder of Compelling Culture, to discuss the underlying concepts in her book, Conscious Inclusion, the difference between positive action and positive discrimination, why organisations struggle to take a stand against exclusionary behaviour, and the data-led, systematic approach she takes to develop a DEI strategy. Catherine's passion for DEI is evident in her career journey, which has spanned for over 15 years in writing, consulting, organisational development, employee engagement and culture change. Her goal is to create a culture where people feel included, where their voice is heard, where they feel empowered and where action is taken to drive sustainable change. She was previously the Head of Inclusion at Sky, where she led them to become the Most Inclusive Employer in the UK, with 80% of teams increasing diversity. Catherine speaks on why she titled her book as ‘Conscious Inclusion'. This refers to the shift from the unconscious, which controls 90 per cent of our decisions on a daily basis, to the 10 per cent conscious. She wrote her book through a motivation to help organisations turn knowledge and enthusiasm for DEI into practical steps that anyone can apply and adopt, regardless of their position, department, or background. She recounts her experience of toxic masculinity, in the interaction she had with a delivery driver. And this highlights how organisations can be dismissive instead of being inclusive, and further reiterates the importance in building a culture where people feel safe, validated, and accepted. As she explains, it is important that the difference between positive action and positive discrimination is understood. Positive discrimination is about hiring minority individuals because of their identities rather than their skills, whereas positive action is about recognising the underrepresentation, ensuring there is no bias in the process, and then creating a work environment that attracts them. Based on this, it is clear that over-representation is the problem and not the lack of diversity in organisations. As such, she addresses how organisations can be conscious about inclusion: 1. Leadership development programs - Equip leaders with the right DEI skills. Ensure that leadership investment is aligned with the organisation's purpose and values and is generating the right behaviours in leaders. 2. Culture – Create an environment that is a safe place for people to learn how to be inclusive leaders; where they can share their fears, ask questions, and be vulnerable and courageous. 3. Message and actions – Organisations should ensure that their messages are in line with their actions, both are equally important in assuring and reassuring their employees that they are committed to DEI. 4. Collaboration – Organisations should ensure that they are building with their employees and not for them. It shouldn't be about command and control but about listening and protecting their employees' rights. 5. Plan and use data - There needs to be a framework in place to deliver DEI, organisations should focus on one thing and do this brilliantly. Data acts as a guide to direct organisations on what actions they should take and when.   Links: Catherine can be found on: -     LinkedIn -     X (Twitter) -     Newsletter (Crown Jewels and Whoopsie Daisy) -     Book For more from Compelling Culture, you can visit their website at: https://www.compellingculture.co.uk/

We all want to be inclusive but we don't always know exactly how to embed that into our teams and our everyday activities.  My guest Catherine Garrod tackles exactly that in her book ‘Conscious Inclusion: How to ‘do' EDI one decision at time' and in this episode we discuss some really practical ways to be more inclusive. You'll learn: -        How you can encourage respectful disagreement (and why you'll want to) -        A great model for gathering feedback in a meeting -        How building in inclusion reminders will help you get better at your job -        How important it is to ‘resize' a role for part time work and the best way to approach that About Catherine: Catherine Garrod is the founder of Compelling Culture and works with organisations to determine whether people from underrepresented groups are having the same good experience as people from overrepresented groups. Then she defines specific actions to boost the experience for colleagues, customers and communities.  And she lives by this quote “Unless you're consciously including people, you're almost certainly unconsciously excluding people.” Previously, Catherine led Sky to become the Most Inclusive Employer in the UK, with 80% of teams increasing their diversity. Now as a consultant she combines the power of listening, employee engagement, diversity and inclusion, to make the complex simple - by absorbing an organisation's purpose and providing practical actions that can be implemented today, tomorrow and the day after. Catherine is straight talking, full of energy and she empowers people to create sustainable change. When every voice is heard, every person is empowered and everybody takes action, the outcomes are extraordinary. Catherine's book - https://www.compellingculture.co.uk/conscious-inclusion Compelling Culture website - https://www.compellingculture.co.uk/ Follow Catherine on LinkedIn - https://www.linkedin.com/in/catherinegarrod/ LOOKING TO BECOME AN INFLUENTIAL LEADER? Our next cohort of Influence & Impact, a 3 month women's leadership development programme starts in September - https://www.carlamillertraining.com/influence-impact WANT THE CONFIDFENCE TO HAVE CHALLENGING CONVERSATIONS? Our next cohort of Be Bolder, an open 4 week confidence and assertiveness course starts in October - https://www.carlamillertraining.com/be-bolder   WORK WITH ME AND MY TEAM We partner with you to: ·       Develop your women leaders and prepare them to advance within the organisation ·       Build women's confidence - particularly your early and mid career level women ·       Empower men and leaders to become allies for gender equity   Get in touch to find out more or book a call with me at https://calendly.com/carla-miller/call-with-carla CONNECT WITH ME LinkedIn: https://www.linkedin.com/in/carlamiller1/ Instagram: https://www.instagram.com/thisiscarlamiller/ Website: https://www.carlamillertraining.com/   HOW CAN I SUPPORT THE PODCAST? Subscribe Share this episode with a friend Leave a review on Apple Podcasts or Spotify   I would love to hear your feedback on this week's podcast. Please leave a review or come say hello on social! Thank you for listening, see you next week!  

Chat Guest Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company's first female officer in 2001, she was instrumental in building and growing Chick-fil-A's well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A's founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning, and Development, Diversity and Inclusion, Culture and Engagement. Most recently, Dee Ann launched and led the Sustainability function focusing on Chick-fil-A's strategy to implement sustainable practices at the $10.5 billion company. Today, she leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year, and consulting and coaching leaders globally. She is the author of the best-seller, It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture. Her latest book is Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers was released in September 2019 and her new book will release in April 2021. She is a graduate of Clayton State University with a degree in Management. She also completed executive education courses at Emory University, the University of North Carolina at Chapel Hill and the University of Virginia's Darden Business School. She is a 2009 alumnus of the prestigious Harvard Business School Advanced Management Program. Dee Ann has been married to her husband, Ashley for 35 years and they are the parents of three grown sons. She has served numerous non-profit boards in the past including The Kenya Project, Eagle Ranch, and Proverbs 31 Ministries. She has also served on the board of advisors for Lubbock Christian University and First Care Clinics. Currently, she serves on the board of advisors for Unconventional Business Network Women and the advisory board for the Pure Hope Foundation. When she is not traveling, she can often be found on her Peloton bike in her home outside of Atlanta or on her stand up paddle board at Lake Hartwell in northeast Georgia.   Chat Highlights What's the story of how your leadership journey began with Chick-Fil-A and how that's evolved into writing your 2 books, “It's My Pleasure” and “Bet On Talent”? Unemployment rates have soared to nearly 15% with BLS predictions as high as 20% in the next 12 months. When you released your book Bet On Talent in 2019, we were celebrating under 2% unemployment. What does drastic change in the world around us mean to employers? Culture can be such a loaded word. How do you define a great culture and what can leaders be doing now to strengthen their own cultures during this uncertain time? You've seen multiple economic downturns followed by recoveries in your career. What advice would you have for leaders to better prepare for these inevitable shifts in the future to survive and thrive? What can leaders do today to clarify their purpose, values, mission, and talent strategies while keeping their business moving forward into the recovery phases of COVID-19?    Get In Touch Learn more about Dee Ann at deeannturner.com Social Mediafacebook.com/DeeAnnTurnerAuthortwitter.com/DeeAnnTurnerlinkedin.com/in/deeannturner.instagram.com/deeannturner  See omnystudio.com/listener for privacy information.

Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company's first female officer in 2001, she was instrumental in building and growing Chick-fil-A's well-known culture and talent systems.    During her long career, she worked closely with Chick-fil-A's founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, Culture and Engagement. Prior to her retirement, she launched and led Chick-fil-A's Sustainability and Social Responsibility function.   Today, she leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. She is the author of the best sellers, It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture (2015), Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers (2019), and  Crush Your Career: Ace the Interview, Land the Job and Launch Your Future (2021). She also hosts the Crush Your Career Podcast and is the Talent Expert in Residence at High Point University.    She is a graduate of Clayton State University with a degree in Management. She also completed executive education courses at Emory University, the University of North Carolina at Chapel Hill, and the University of Virginia's Darden Business School. She is a 2009 alumna of the prestigious Harvard Business School Advanced Management Program.    Dee Ann has been married to her husband, Ashley, for 38 years and they are the parents of three grown sons. Currently, she serves on the Board of Directors for Booster Enterprises and Oak Dental Group. Additionally, she is an advisor to several non-profits. When she is not traveling, she can often be found on her Peloton bike in her home outside of Atlanta or on her stand-up paddleboard at Lake Hartwell in northeast Georgia.   LINKS: https://www.deeannturner.com  https://www.facebook.com/DeeAnnTurnerAuthor  https://www.linkedin.com/in/deeannturner/ https://www.instagram.com/deeannturner/ https://twitter.com/DeeAnnTurner    In this episode, Dee Ann shares with Courtney and Missie:   – How she began her career at Chic-fil-A 38 years ago as a pastor's wife – How to create in your own organization the culture of care that Chic-fil-A has become known for – How to find, select, and retain good talent in your business or organization  – Character traits that make employers want to hire you for the job – 3 steps for success in the first 90 days on a new job – How women can succeed in a male-dominated work environment – How she views her work through a Christian lens   RESOURCES MENTIONED: It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture https://amzn.to/3unFWwd    Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers https://amzn.to/3UsM2FW    Crush Your Career: Ace the Interview, Land the Job, and Launch Your Future https://amzn.to/3VNqa9C    Crush Your Career Podcast https://podcasts.apple.com/us/podcast/crush-your-career/id1553498036  Thank you for listening. If this content is helpful to you as you seek to live out your God-given calling to His glory, please donate today to help us continue to produce more inspiring content!  

Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company's first female officer in 2001, she was instrumental in building and growing Chick-fil-A's well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A's founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, Culture and Engagement. Prior to her retirement, she launched and led Chick-fil-A's Sustainability and Social Responsibility function. Today, she leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. She is the author of the best sellers, It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture (2015) and Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers (2019) and Crush Your Career: Ace the Interview, Land the Job and Launch Your Future (2021).  She also hosts the Crush Your Career Podcast and is the Talent Expert in Residence at High Point University.

Be sure to watch Culture Conference On Demand until September 15!No leaders sets out to be mediocre. We all desire to be great leaders, don't we? In this episode, Dee Ann Turner, a leading voice in talent acquisition and organizational culture, shares the foundational key to becoming an exceptional leader: relationships. Dee Ann unpacks not only why relational intelligence is of the utmost importance for a leader's success, but shares how to develop healthy workplace relationships. A must-listen if you want to grow in self-awareness!About Dee Ann Turner:Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability. Selected as the company's first female officer in 2001, she was instrumental in building and growing Chick-fil-A's well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A's founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, Culture and Engagement. Most recently, Dee Ann launched and led the Sustainability function focusing on Chick-fil-A's strategy to implement sustainable practices at the $11 billion company.Today, she leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. She is the author of the best sellers, It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture and Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers. Her newest book, Crush Your Career: Ace the Interview, Land the Job and Launch Your Career will be released in March 2021.Connect with Dee Ann:deeannturner.com

Lucy talks to Catherine Garrod (ex-Sky and founder of Compelling Culture) about how to take fresh approaches to diversity and inclusion.

In this episode Kim-Adele Platts discusses these three topics in relation to imposter syndrome and how to move beyond it.Communicating with impact Building your belief systemEnsuring the culture supports building confidenceFeaturing Kim-Adele Platts: Experienced Board Leader & C-Suite Executive Coach with over a Decade in the Boardroom - Championing Human SpiritEmpowering a Compelling Culture that Attracts & Retains Top TalentHere are the shownotes: https://www.influentialvisions.com/overcoming-imposter-syndrome-building-confidence-at-work-to-support-a-winning-culture/Here is the page with the 7 step breakthrough process: https://www.influentialvisions.com/product/isb/

Dee Ann Turner served at Chick-fil-A for 33 years. Prior to her retirement in 2018, she was the Vice President of Talent & Sustainability at Chick-fil-A. In 2001, Dee Ann became the first female officer in the company's history. Throughout her career, Dee Ann was instrumental in building and growing the culture and talent that you see at Chick-fil-A today. Dee Ann also had the opportunity to work closely with S. Truett Cathy as well as other talented leaders at Chick-fil-A. Dee Ann was responsible for making thousands of selections of Chick-fil-A franchisees as well as corporate staff. Dee Ann now runs her own business, Dee Ann Turner & Associates, LLC, writing books, speaking, coaching and consulting with leaders around the globe. She is the author of best seller, It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture. She also released her second book, Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers in September of 2019. In March of 2021 she has her new book coming out called Crush Your Career: Ace the Interview, Land the Job and Launch Your Career. Enjoy! --- Support this podcast: https://anchor.fm/mentormepod/support

Dee Ann Turner is a 33 year veteran of Chick-fil-A, Inc. Selected as the first female officer of the organization in 2001, she led Talent for over 20 years and most recently was Vice President of Sustainability. She is an Acclaimed Keynote Speaker, and CEO of Dee Ann Turner & Associates. Dee Ann is also a Two-time Best Selling Author of It's My Pleasure: The Impact for Extraordinary Talent and a Compelling Culture and Bet on Talent: How to Create a Remarkable Culture that Wins the Hearts of Customers. Her next book, Crush Your Career: Ace the Interview, Land the Job and Launch Your Future will release next April.

Chat Guest Dee Ann is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company's first female officer in 2001, she was instrumental in building and growing Chick-fil-A's well-known culture and talent systems. During her long career, she worked closely with Chick-fil-A's founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning, and Development, Diversity and Inclusion, Culture and Engagement. Most recently, Dee Ann launched and led the Sustainability function focusing on Chick-fil-A's strategy to implement sustainable practices at the $10.5 billion company. Today, she leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year, and consulting and coaching leaders globally. She is the author of the best-seller, It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture. Her latest book is Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers was released in September 2019 and her new book will release in April 2021. She is a graduate of Clayton State University with a degree in Management. She also completed executive education courses at Emory University, the University of North Carolina at Chapel Hill and the University of Virginia's Darden Business School. She is a 2009 alumnus of the prestigious Harvard Business School Advanced Management Program. Dee Ann has been married to her husband, Ashley for 35 years and they are the parents of three grown sons. She has served numerous non-profit boards in the past including The Kenya Project, Eagle Ranch, and Proverbs 31 Ministries. She has also served on the board of advisors for Lubbock Christian University and First Care Clinics. Currently, she serves on the board of advisors for Unconventional Business Network Women and the advisory board for the Pure Hope Foundation. When she is not traveling, she can often be found on her Peloton bike in her home outside of Atlanta or on her stand up paddleboard at Lake Hartwell in northeast Georgia.   Chat Highlights What's the story of how your leadership journey began with Chick-Fil-A and how that's evolved into writing your 2 books, “It's My Pleasure” and “Bet On Talent”? Unemployment rates have soared to nearly 15% with BLS predictions as high as 20% in the next 12 months. When you released your book Bet On Talent in 2019, we were celebrating under 2% unemployment. What does drastic change in the world around us mean to employers? Culture can be such a loaded word. How do you define a great culture and what can leaders be doing now to strengthen their own cultures during this uncertain time? You've seen multiple economic downturns followed by recoveries in your career. What advice would you have for leaders to better prepare for these inevitable shifts in the future to survive and thrive? What can leaders do today to clarify their purpose, values, mission, and talent strategies while keeping their business moving forward into the recovery phases of COVID-19?    Get In Touch Learn more about Dee Ann at deeannturner.com Social Media facebook.com/DeeAnnTurnerAuthor twitter.com/DeeAnnTurner linkedin.com/in/deeannturner .instagram.com/deeannturner See omnystudio.com/listener for privacy information.

Dee Ann Turner is a retired veteran of Chick-fil-A who spent 33 years rising to be one of the first female officers of this iconic company. Dee Ann started in HR before eventually leading the talent and franchisee selection and the sustainability division, in the last part of her career at Chick-fil-A. She also helped to design the talent systems and processes of the culture of Chick-fil-A, and in July 2018, Dee Ann ventured out on her own to start her own company. Today, she is an author, speaker, consultant and coach at helping organizations globally strengthen their organizational culture and talent systems.   In the second part of this two-part episode of The Culture Gap, Dee Ann sheds light on how she helped Chick-fil-A to design an intentional culture in which every single customer experience went above and beyond expectations, and how principles rather than rules helped make this possible. She also shares her wisdom about accountability, scaling for growth, and the intersection of customer and employee experience. Find out more about some of the many lessons she has reflected on in writing her three books. Welcome to Culture Gap.   Key Takeaways: [:45] Daniel introduces his guest for this episode — Dee Ann Turner. [1:26] People don't get behind rules, they get behind principles. What are Dee Ann's beliefs about rules and principles and how to balance them? [6:38] Dee Ann shares an anecdote about Chick-fil-A where putting rules over principles almost ended really badly. [10:54] What advice does Dee Ann have about knowing when to invest more effort into growing an employee vs. just calling it quits? [15:40] What distinguishes a customer experience from employee experience? What should CEOs know about the intersection of experience for customers and employees? [18:21] Dee Ann shares some anecdotes of how customer experience and employee experience were intertwined at Chick-fil-A. [23:25] What is Dee Ann's next book going to be about? [25:40] What are some common questions Dee Ann gets asked about corporate culture? [29:18] What wisdom would Dee Ann impart to her younger self?   Brought to You By: The Culture Gap Podcast THRUUE Podfly Productions   Learn more about: Dee Ann Turner Chick-fil-A Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers, by Dee Ann Turner It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture, by Dee Ann Turner S. Truett Cathy, Founder of Chick-fil-A The Culture Gap Podcast Episode: “Dee Ann Turner, Veteran of Chick-fil-A, Inc. (Part 1 of 2)”

Dee Ann Turner is a retired veteran of Chick-fil-A who spent 33 years rising to be one of the first female officers of this iconic company. Dee Ann started in HR before eventually leading the talent and franchisee selection and the sustainability division, in the last part of her career at Chick-fil-A. She also helped to design the talent systems and processes of the culture of Chick-fil-A, and in July 2018, Dee Ann ventured out on her own to start her own company. Today, she is an author, speaker, consultant and coach at helping organizations globally strengthen their organizational culture and talent systems.   In the first of this two-part episode of The Culture Gap, Dee Ann reveals some of her background and values that shaped her growing up, that she brought with her on her Chick-fil-A journey. She shares more about her 33-year journey through different departments in Chick-fil-A, and how culture played a part in the organization, from early on. Dee Ann also provides insights about finding the right big ideas, what it takes to keep alignment between strategy and culture, and what she learned from the founder of Chick-fil-A himself. Welcome to Culture Gap.   Key Takeaways: [:43] Daniel introduces his guest for this episode — Dee Ann Turner. [1:43] Who is Dee Ann? [3:02] What are some of the values that were imprinted on Dee Ann that she still carries with her today? [7:09] How did Dee Ann end up as a part of the Chick-fil-A brand? [11:39] Culture now is everywhere, but back then, what was Chick-fil-A's approach to culture? [12:57] What was Dee Ann's experience as a part of Chick-fil-A as the big ideas and culture were starting to take shape? What does it take to get the right big ideas and culture? [17:26] What was it like to be one-to-one in a room with Truett Cathy and what advice did he give Dee Ann? [20:44] Alignment is hard. What has Dee Ann learned about keeping alignment between the strategy and the culture at Chick-fil-A through growth? [26:03] What is the difference between culture and strategy?   Brought to You By: The Culture Gap Podcast THRUUE Podfly Productions   Learn more about: Dee Ann Turner Chick-fil-A Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers, by Dee Ann Turner It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture, by Dee Ann Turner S. Truett Cathy, Founder of Chick-Fil-A The Culture Gap Podcast Episode: “Ginger Hardage, Former Senior Vice President of Culture and Communications at Southwest Airlines (Part 1 of 2)” The Culture Gap Podcast Episode: “Ginger Hardage, Former Senior Vice President of Culture and Communications at Southwest Airlines (Part 2 of 2)”

Dee Ann Turner is leading the modern conversation about talent in business. The in-demand speaker, author, executive coach, and consultant was the first female officer at Chick-fil-A, for whom she served as Vice President of Talent and later, Vice President of Sustainability. There, Dee Ann helped shape Chick-fil-A’s historically remarkable culture for more than 30 years. In her bestselling first book, It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture, Dee Ann took readers behind the scenes of Chick-fil-A for explanations and action steps any business could adopt. Out September 3, 2019, her anticipated follow-up BET ON TALENT: HOW TO CREATE A REMARKABLE CULTURE THAT WINS THE HEARTS OF CUSTOMERS dissects the strategies of numerous industry-leading organizations alongside explanations of Dee Ann’s original approaches to the most crucial decisions in business. Today, she leads her own organization, Dee Ann Turner, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. Dee Ann lives with her husband just outside of Atlanta, Georgia.

Dee Ann Turner is a Communicator, Consultant and Coach. She began Dee Ann Turner, LLC after serving 33 years at Chick-fil-A, Inc. Most recently, she was Vice President, Sustainability, launching and leading Chick-fil-A's first sustainability strategy. As Chick-fil-A's first female officer, she previously served as the Vice President, Talent (Human Resources) for nearly 20 years. Her first book, It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture, reveals the secret sauce behind building and growing Chick-fil-A's revolutionary business model. Turner believes talent offers competitive advantage in any organization, and companies that recognize the value of individuals can succeed not just ethically, but financially as well. Having been mentored by Chick-fil-A Founder, S. Truett Cathy, and other Chick-fil-A leaders, Dee Ann continues to write and she is currently working on two new books to be released in 2019 and 2020. She speaks to more than 50 audiences annually sharing the principles she learned and led during her tenured Chick-fil-A career.In addition to serving on the boards of several non-profits, the married mother of three is also active with a variety of family focused missions that support women and children. For more information, please visit DeeAnnTurner.com

How to Apply Successful Business Principles to Your Life With Author and Former Vice Preseident at Chick-fil-A, Dee Ann Turner   Mark 9:35 (NIV) “Sitting down, Jesus called the Twelve and said, “If anyone wants to be first, he must be the very last, and the servant of all.”"   Dee Ann Turner recently retired from her role as Vice President of Corporate Talent at Chick-fil-A. She is a wife, mother to 3, and an author. Her passion for people has also led her to travel on mission trips where she seeks individual connection and opportunities to serve. Her book is titled, “It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture.”   Dee Ann's Website  Connect With Dee Ann on All the Socials @deeannturner Dee Ann's Book  Chick-fil-A Website  Chick-fil-A App    At The Savvy Sauce, we will only recommend resources we believe in! We want you to be aware: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.      Truett Cathy's Books: How Did You Do It, Truett? Eat Mor Chikin: Inspire More People It's Better to Build Boys Than Mend Men Wealth: Is It Worth It? It's Easier to Succeed Than to Fail     Thank You to Our Sponsor: Leman Property Management Company   Connect with The Savvy Sauce on Facebook or Instagram or Our Website   Please help us out by sharing this episode with a friend, leaving a 5-star rating and review, and subscribing to this podcast!   Gospel Scripture: (all NIV)   Romans 3:23 “for all have sinned and fall short of the glory of God,”   Romans 3:24 “and are justified freely by his grace through the redemption that came by Christ Jesus.”   Romans 3:25 (a) “God presented him as a sacrifice of atonement, through faith in his blood.”    Hebrews 9:22 (b) “without the shedding of blood there is no forgiveness.”    Romans 5:8 “But God demonstrates his own love for us in this: While we were still sinners, Christ died for us.”    Romans 5:11 “Not only is this so, but we also rejoice in God through our Lord Jesus Christ, through whom we have now received reconciliation.”    John 3:16 “For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.”   Romans 10:9 “That if you confess with your mouth, “Jesus is Lord,” and believe in your heart that God raised him from the dead, you will be saved.”    Luke 15:10 says “In the same way, I tell you, there is rejoicing in the presence of the angels of God over one sinner who repents.”   Romans 8:1 “Therefore, there is now no condemnation for those who are in Christ Jesus”   Ephesians 1:13–14 “And you also were included in Christ when you heard the word of truth, the gospel of your salvation. Having believed, you were marked in him with a seal, the promised Holy Spirit, who is a deposit guaranteeing our inheritance until the redemption of those who are God's possession- to the praise of his glory.”   Ephesians 1:15–23 “For this reason, ever since I heard about your faith in the Lord Jesus and your love for all the saints, I have not stopped giving thanks for you, remembering you in my prayers. I keep asking that the God of our Lord Jesus Christ, the glorious Father, may give you the spirit of wisdom and revelation, so that you may know him better. I pray also that the eyes of your heart may be enlightened in order that you may know the hope to which he has called you, the riches of his glorious inheritance in the saints, and his incomparably great power for us who believe. That power is like the working of his mighty strength, which he exerted in Christ when he raised him from the dead and seated him at his right hand in the heavenly realms, far above all rule and authority, power and dominion, and every title that can be given, not only in the present age but also in the one to come. And God placed all things under his feet and appointed him to be head over everything for the church, which is his body, the fullness of him who fills everything in every way.”   Ephesians 2:8–10 “For it is by grace you have been saved, through faith – and this not from yourselves, it is the gift of God – not by works, so that no one can boast. For we are God‘s workmanship, created in Christ Jesus to do good works, which God prepared in advance for us to do.“   Ephesians 2:13 “But now in Christ Jesus you who once were far away have been brought near through the blood of Christ.“   Philippians 1:6 “being confident of this, that he who began a good work in you will carry it on to completion until the day of Christ Jesus.”

Truth You Can Act On: Behaviors Equal Culture: Your business’ mission statement and core values don’t create culture - you must put these ideas into practice. Promote an engaged workplace by hiring individuals that believe in the mission of your business and provide tangible steps for how they can live it from day one. Enforce with Principles: Enforcing strict rules based solely on compliance limits the creativity and overall impact of your employees. Strive to empower your workplace by teaching guidelines, expectations, and principles of commitment that allow individualistic solutions to breed. Know Why You Exist: A connected culture must be one that contains commonality and shared interests. Constantly revisit the “why” of your business, and share it often to rally your employees around the challenging mission you are trying to accomplish. Own Your Culture: Top organizational leaders own company culture. When they set an example, the rest of the workforce will follow suit. Foster deep pride and ownership from your staff for the guiding principles of your company by living the mission of your business while outwardly communicating these ideals frequently. Full Shownotes:  https://gutplusscience.com/dee-ann-turner/ Book Recommendation: It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture by Dee Ann Turner Sponsors: Titus - in their conversations with CEOs and hiring managers, they hear frustration with traditional recruiting. From outrageous fees to focusing on candidates before clients, the process was broken and needed to be fixed. Enter Titus Talent. Titus Talent Strategies serves its clients using passionate people, a proven process, and unparalleled performance. Emplify – Are you still using pulse surveys? How about annual questionnaires? If your organization relies on either of these, it’s time to discover Emplify. Emplify has created a new way to measure employee engagement. It’s where CEOs who want to know what’s really happening within a workforce go… to get honest feedback… and to understand what needs to change for people to love their work using simple and trustworthy data.

Dee Ann Turner is Vice President, Sustainability for Chick-fil-A, where she began her career more than 30 years ago. She previously served as the Vice President, Enterprise Social Responsibility for two years, the Vice President, Corporate Talent for three years, the Vice President, Talent for five years and the Vice President, Human Resources for eight years. She has played an intricate role in growing Chick-fil-A’s unique and highly regarded culture while overseeing recruitment, selection, and retention of corporate staff and the recruitment and selection of Chick-fil-A Franchisees. Dee Ann’s insightful knowledge and applicable tools to building an incredible and influential company culture are revealed in her book, It’s My Pleasure: The Impact of Extraordinary Talent and A Compelling Culture. Dee Ann attended Cincinnati Christian University in Cincinnati, Ohio, majoring in Journalism and Christian Education. She later completed her education at Clayton State University in Atlanta with a degree in Management. She received further certifications at Goizueta School of Business at Emory University, Darden School of Business at the University of Virginia, Kenan-Flagler Business School at UNC Chapel Hill, and she completed the prestigious Advanced Management Program at Harvard Business School.

Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and read more The post 113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner first appeared on Long Live Lodging.

Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and read more

Dee Ann Turner is the Vice President of Enterprise Social Responsibility for Chick-fil-A. She was previously the Vice President of Corporate Talent at Chick-fil-A for 16 years. She is the author of a book called, It’s My Pleasure: The Impact of Extraordinary Talent and A Compelling Culture. Chick-fil-A is a fast-food restaurant based out of Atlanta with over 2,000 locations all over the U.S. They have 100,000 team members including 1,600 in their corporate offices.   Corporate culture is one of the most important aspects of an organization and it is a major topic of discussion nowadays. One company that is getting corporate culture right is Chick-fil-A. The original founder of Chick-fil-A, S. Truett Cathy, believed that Chick-fil-A was “not in the chicken business, but in the people business” and the way he developed and lead the company was a true testament to that belief. Cathey advised Turner to remember that, “people decisions are the most important decisions we can make”.   Chick-fil-A has steadily increased in sales every year and their retention rates are phenomenal, which is rare for the fast food industry. They have franchisees from ages 19 to 80 with very diverse backgrounds, beliefs and experiences. They state that their purpose is, “to glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come into contact with Chick-fil-A.” Chick-fil-A has a very unique corporate culture and it really focuses on building up and investing in their employees. They truly are a company whose focus is on people, both the employees and the customers.   Turner explains that Chick-fil-A incorporates one thing as an umbrella over everything that they do and that is the idea that they care about people personally. “Employees and guests are not just a name, they are a story and people know their story”. She says that Chick-fil-A employees celebrate milestones in each other’s lives. They throw baby showers and wedding showers, they attend their kids’ sporting events, they listen to each other and give advice. They understand that “to be innovative, you have to be diverse” and one of their core beliefs is that you should treat everyone with honor, dignity and respect.   Leaders in the company are trained in and encouraged to use the Serve Model. Each letter in the word serve stands for a value. S is for see and shape the future because leaders should have vision and they should be able to articulate that vision to others. E is for engage and develop others. R is for reinvent continuously and the ability to be willing to change things up. V stands for valuing results as well as relationships and the last E is to embody the values of the company which include generosity, loyalty and excellence. Chick-fil-A believes that the higher up you are in the company, the more responsibility you have to embody the serve model. The focus is putting others before yourself.   Chick-fil-A also has some very unique perks for their employees. Their headquarters have outdoor workspaces with full wifi, they have a cafe with free lunches, the company offers great health care and they allow employees to use condos owned by management for vacations. They also have an annual conference and one year they rented out the largest cruise ship in the world for it.   Corporate culture is vitally important for successful organizations. It shapes who you are as a company, it helps you attract and retain great talent and it helps you focus on where you need to go in the future. Chick-fil-A is a great example of how putting people first can go a long way in creating an amazing corporate culture.   What You Will Learn In This Episode:  Why Dee Ann wrote her book and what the process was for writing the book  How Dee Ann started working at Chick-fil-A  The Chick-fil-A Corporate Culture  What the Serve Model is  Unique things Chick-fil-A does that other organizations do not  How Chick-fil-A is using servant based leadership  Employee experience for Knowledge workers vs. service workers  The 6 step hiring process of Chick-fil-A  Link From The Episode: It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture on Amazon DeeAnnTurner.com   (Music by Ronald Jenkees)  

There's nothing like taking downtime around the holidays to read books to set your direction for the New Year. These are the books that Toni & I recommend to get your ish together in '17! If you want to... Get motivated and inspired Get disciplined and stop procrastinating Get past your personal blocks Start your own business Get spiritually centered Lose weight and get in shape Build your circle and strengthen your friendships What are your 2017 goals? (What are those questions you ask everyone every year?) How are you going to use your journal this year? Journals on sale at: mytaughtyou.com TONI'S BOOKS: Everything I'm Not Made Me Everything I Am by Jeff Johnson The War of Art by Stephen Pressfield Calling In The One by Katherine Woodward Thomas Keeping The Love You Find by Harville Hendrix #Girlboss by Sophia Amoruso Make It Happen by Lara Casey The Beck Diet Solution by Judith S. Beck, PhD Friendships Don't Just Happen by Shasta Nelson MYLEIK'S BOOKS “Year of YES” by Shonda Rhimes “Very Good Lives” by JK Rowling “How To Be Here” by Rob Bell “The Power of Now” by Eckhart Tolle “13 Things Mentally Strong People Don’t Do” by Amy Morin "Daring Greatly" by Brene Brown "The Four Agreements" by Don Miguel Ruiz WHOLE 30 COOKBOOK "It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture" 

Encore Presentation featuring Dee Ann Turner from Chik-fil-a and Author of the book It s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture. Dee Ann Turner/Chick-fil-A VP Corporate Talent Dee Ann Turner has worked for Chick-fil-A for more than 30 years and currently serves as Vice President, Corporate Talent. Over the years, she […] The post Dee Ann Turner Author of It s My Pleasure appeared first on Business RadioX ®.

It’s My Pleasure The Impact of Extraordinary Talent and a Compelling Culture by Dee Ann Turner I have a charming conversation with the wonderfully accented Dee Ann who’s commitment to the people and the business she helps run comes through in this heartfelt interview. Businesses are built by growing relationships with customers. Culture is created…

It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture Dee Ann Turner, Senior Executive at Chick-Fil-A Author, "It's My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture" While at #SHRMTalent 2016, I had an opportunity to meet and interview some of the Talent industry's most innovative and respected thought leaders. On this episode, I’m joined by Dee Ann Turner who has spent 30 years developing talent at one of the most profitable Restaurant Franchises in the Nation. For more: Visit www.jumpstart-hr.com/blogConnect with Dee Ann on Twitter: www.twitter.com/DeeAnnTurner Check Out Her Book Here Visit Her Website

In this episode of Beyond the Business Suit, I had the pleasure of interviewing Dee Ann Turner, author of It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture and VP of Corporate Talent for Chick-fil-A, where she began her career more than 30 years ago.  Mentioned in this...

Moe and Dee Ann Turner talk about how to develop extraordinary talent able to build and/or stimulate a company's culture.

Segment 1: Larry Weidel is the author of SERIAL WINNER: 5 Actions to Create Your Cycle of Success.  He has spent the past forty years building a national financial services organization and helping the people on his team achieve the success they want. Segment 2: Dee Ann Turner is Vice President, Corporate Talent, for Chick-fil-A, where she began her career more than 30 years ago, and author of the new book IT'S MY PLEASURE: The Impact of Extraordinary Talent and a Compelling Culture. Dee Ann believes people are the most powerful commodity in any organization, and companies that recognize the value of individuals can succeed not just ethically, but financially as well. Segment 3: David Horsager, MA, CSP, is a business strategist, entrepreneur, and author of the national bestseller The Trust Edge, and the new book THE DAILY EDGE:  Simple Strategies to Increase Efficiency and Make an Impact Every Day.Segment 4: Alex Fein is General Manager at the Court of Two Sisters restaurant in New Orleans. Segment 5: Seema and Eric Brodie are the creators of BikeBus, a mobile indoor cycling studio. Sponsored by Sage, Nextiva, and Pure Chat.