Podcasts about dialogtech

Today we're sharing another insightful presentation from our most recent Innovative Executives League Summit, where Leon Chism, the Vice President of Engineering at Evolve, delivered a powerful lesson on collecting critical metrics for organization-wide success. As an experienced technologist and executive, Leon leads teams in unparalleled growth and innovation. In this presentation, Leon dives into how the collection of metrics examining speed and quality paired with human-driven evaluation and consistent reporting are the keys to success. In this episode, Leon first dives into DORA metrics and the significance of collecting and reporting those figures of speed and quality. He overviews the additional customization of the data he collects; in one example, he looks closely at aging reports to determine where processes are sticking and gains a live perspective on getting those tasks unstuck by allocating more resources. As the last place to observe metrics, Leon offers a compelling outlook on examining team balance and individual metrics. ("You want to measure the process and not the people.") In further support of optimizing processes and not people, Leon shares his perspective on leaderboards, comparison, and other human-oriented metric frameworks of note. In the final segment, Leon answers audience questions ranging from setting WIP limits (never too low), developer satisfaction, and key aspects of the communication around metrics to create a shared understanding and identify the value beyond the data. (02:16) – DORA metrics(07:39) – Aging Report(10:15) – Balance and individual metrics(12:22) – Metrics in the boardroom(13:35) – SPACE Framework(15:45) – Manual metric collection(17:19) – Developer satisfaction(18:48) – Gaming the metrics(20:26) – WIP limits(21:45) – Shared metrics and collaboration(26:00) – Hardware, software, firmware(27:05) – Communicating the metrics(28:26) – Value beyond the dataLeon Chism is the Vice President of Engineering at Evolve. As an experienced technologist and executive, he has led innovation and technology at Jellyvision, DialogTech, Rewards Network, Analyte Health, PowerReviews, and ORBITZ. He earned a bachelor's degree from the Gies College of Business at the University of Illinois Urbana-Campaign.If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Google Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in

The first day on the job sets the tone, which is why Dom Scandinaro, SVP of Engineering & Data at fan connection app Cameo, encourages new hires to deploy code to production on their very first day. As an experienced software engineer and technology leader, Dom fosters day-one collaborations when bringing on a new team member. Even during growth periods with competing priorities.In this episode, Dom discusses his journey in software engineering and his own spirit of curiosity, which was inspired by his entrepreneurial father. He talks about his work with Black Girls Code, whose mission is “to provide Black girls access to engaging computer programming education that sparks their interest in technology, unlocks their potential and leads to more equitable communities.” He shares how Black Girls Code encourages curiosity in those new to coding and stresses the value of embracing unfamiliar challenges. Dom also provides insight into hiring talent, examining processes during growth periods, and how individual contributors can develop into managers.(02:27) – Finding software engineering(04:46) – Black Girls Code(08:47) – First day on the job(11:57) – Leading and decision-making in growth periods(17:44) – An entrepreneurial father(20:10) – Embracing new things(23:30) – Growing into leadershipDom Scandinaro is the Senior Vice President of Engineering & Data at Cameo. An experienced software engineer and technology leader, Dom has held roles at Mac & Mia, Luxury Garage Sale, DialogTech, and HelloWorld. Dom earned a bachelor's degree in computer science at Wheeling University. He is a member of the core Chicago team for Black Girls Code.If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Google Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.

Sales cycles are getting shorter, and with that comes more strain to get more leads in the pipeline. Referrals and professional introductions are one of the best ways to do this, and can make the difference between closing the deal and an unread email. Today's guest, David Rush, is here to talk about his referral engine SmallWorld and how nurturing your professional relationships makes all the difference. This week, episode 178 of The Digital Agency Growth Podcast is about building a software-empowered referral engine!Watch our new recorded video training: Relationship-Driven New Business At-ScaleIn this episode of The Digital Agency Growth Podcast, David Rush shares the importance of building trust in business relationships and actionable steps you can take right now to start making introductions and connections for stronger lead generation.David Rush is the founder and CEO of SmallWorld, a relationship activation platform that fuels the entire relationship life cycle to unlock more successful introductions and referrals. An experienced entrepreneur and SaaS go-to-market leader, David has built and led growth teams to successful exits multiple times throughout his career. Previously, he was the founder and CEO of Earshot, a social media listening platform for major enterprise brands. David also served as CRO of DialogTech where he led a team of 80+ sales, customer success, channel, and service professionals to drive commercial growth and retention.In this episode, Dan and David discuss the following:The compression of the sales cycle and what that means for an agency's selling approach.Streamlining and organizing the referrals and relationships in a company's network.How SmallWorld adapts to your comfort level of sharing professional contacts.What you should prepare when asking someone else to make an introduction for you.Thank you for listening! If you enjoyed this episode, please take a moment to follow, rate and review the podcast and tell me your key takeaways!Learn more about The Digitial Agency Growth Podcast at https://www.salesschema.com/podcast/CONNECT WITH DAVID RUSHLinkedInSmallWorld.aiCONNECT WITH DAN ENGLANDER:LinkedInSales Schema

Doug Kofoid, the CEO of EDITED, a global leader in retail intelligence, has had a myriad of experiences leading and scaling successful teams. Before Edited, Doug ran DialogTech and led them through a successful exit. In today's conversation, Doug dives deep into his varied experience to pull out some common traits that you can use to help your team succeed.

Alex Melen is an Award-Winning Entrepreneur & Keynote Speaker. He is the founder of web hosting company T35 Hosting (founded 1997) and co-founder of advertising agency SmartSites (founded 2011). SmartSites now manages $100MM/year in advertising spend and has 6 offices & over 175 employees worldwide. SmartSites has been featured in the INC5000 for 4 consecutive years as one of the fastest growing digital agencies and Alex has been featured in Business Week's Top 25 Entrepreneurs, Bloomberg, Forbes, NPR & more. In 2001, YoungBiz Magazine named Melen one of the top 100 Young Entrepreneurs in America. In 2006 Melen received the Babson College Student Business of the Year Award and was named one of BusinesssWeek's Top 25 Entrepreneurs Under 25. In 2012, Melen was invited to the White House by President Barack Obama to meet with the administration about young entrepreneurship. More recently, Melen has been cited as an expert on Website Development by Clutch.Co, NamesCon & DialogTech. On Cryptocurrency by Fortune Magazine, Yahoo! Finance, Bitsonline& Finance Magnates. And on Entrepreneurship by AMAFeed and Babson College. In this episode we discuss: Introduction  [01:53] Alex's started a web hosting company at 13 years old  [7:16] Virtual reality and augmented reality  [11:57] He worked at digital marketing for Samsung and Walmart [16:40] How Alex's help the small businesses [19:36] Mistakes that small businesses make repeatedly  [23:33] Top things that business should focus their money and efforts  [27:40] Mastering SEO, small business expo [32:25] Be experimental with marketing [35:05] Learn more about Alex and Smartsites  [38:40] Links to sources and tools: Connect with Alex Melen on LinkedIn Need effective digital advertising? Visit Smartsites Quotable Quotes Google actually determines when you come up in Google maps, organically based on the number of your reviews, based on the score of your reviews, content of the reviews, and they do sentiment analysis. So if all your reviews are without anything, people just say five stars, five stars. It's not going to help you much.  SEO is ultimately a long-term game. So if you spend three months paying for SEO, and you're saying in those three months, I'm not ROI positive. That's not really a true picture because the content and everything you create gives you value for, I want to say infinity, but as long as the internet exists. Thanks for listening. Don't forget to like us on Facebook: https://www.facebook.com/passthesecretsauce to get updates on new episodes. If you haven't already, please follow and leave a review for our podcast, we'll really appreciate it. And as always, don't forget to pass the secret sauce. Support our podcast If you're a fan of the show, there are three simple things you can do to support our work: Subscribe, rate and review: https://podcasts.apple.com/us/podcast/pass-the-secret-sauce-by-matt-shields/id1506940483 the podcast on iTunes or wherever you subscribe. Tell a family member, friend, or colleague about the show. Subscribe to us on YouTube: https://www.youtube.com/channel/UCJ5eItxsGWyGKC91zd1pzbA and follow us on LinkedIn: https://www.linkedin.com/company/pass-the-secret-sauce-podcast

To contact us and/or leave us an audio message visit WhatHasMyAttention.com  “I've spent 17 years in technology with most of it in a state of denial, overwhelm and exhaustion. I knew this wasn't the life I wanted. I loved the idea of building things for people. I always have. The engineer in me wanted to use products to make people's lives better. However, I found myself at companies like DoubleClick, Google, DialogTech. All focused on advertising and helping marketers, which wasn't quite hitting my desire to make the lives of people better. I found myself as the VP of Product Management and failing to get pregnant. I was more miserable and overwhelmed than I had ever been before, even when my health was at its worst in my 20s. I knew something had to change. I knew it was time to follow my heart and go after my dream of being a life and leadership coach. During one of the women groups at my company, the speaker we brought in kept mentioning her coach. I took it as a sign that I needed to make the step to get into coaching. And so, I started my journey to becoming a life and leadership coach and changing my life in the process. People now comment on how much more relaxed I am and happy I look. I've found things that I had lost over the years. A renewed connection to the universe and spirit. A renewed appreciation and love of my body. And so much more!” ~ Jamie Martin Contact Jamie Martin Life and Leadership Coach Jamie's website: https://jamiemartincoaching.com/ WHAT has YOUR attention? Let us know To contact us and/or leave us an audio message visit WhatHasMyAttention.com. Visit Podchaser to see what I'm listening to and see our portfolio.  Podsafe Music Credits Shine All Night by AudioStock and Motion Array Royalty-Free Music. Dope Digging by Martijn de Boer (NiGiD) Licensed under a Creative Commons Attribution-Noncommercial (3.0) license

Show Notes: Senior Living Marketing Perspectives - Jay Buerck Topics Discussed and Key Points: How the pandemic has impacted organic and paid search in the senior living space Differences between Google and Bing for paid search How to maximize organic search and, later, complement it with paid search The steps to mapping out an effective SEO strategy First-touch versus retargeting campaigns Paid ads on Facebook versus Google and Bing How to set proper expectations when running ad campaigns Episode Summary: In today's episode, Debbie speaks with Jay Buerck, Director of Strategy at Digital Strike, a “search-focused marketing company” catering to businesses of all sizes. Specializing in organic and paid search, the company's focus is to harness intent-based marketing from search engines. In this conversation, Debbie and Jay do a deep dive into all things Google Adwords, PPC campaigns, and other strategies to increase a business's web presence. With over half of Digital Strike's business being in the senior living space, Jay references a DialogTech study which found that search volume has been decreasing, up to 40% for certain providers. At the same time, 75% of searches related to finding a community have taken place online, with about 83% of those searches coming from individuals who do not have a specific community in mind. “It's vitally important to be online,” says Jay, “and increase your visibility, whether that's through organic search or through paid search.” Asked about maximizing organic search, Jay refers to the three pillars of SEO that Digital Strike subscribes to: technical, content, and authority. Anyone can start seeing a boost in their search rankings by optimizing all three of these foundational factors. Jay also speaks on setting expectations when running ad campaigns, saying that it's important to look not only at your company's metrics, but those of others who have run comparable campaigns so that you are not looking at your data in a vacuum. It also helps to engage in conversation with stakeholders and refer to reports that reveal current market trends. Resources Mentioned: Digital Strike Jay Buerck on LinkedIn

Gregg Johnson is an expert on helping businesses use data to gain insight into the buyer journey to improve customer experience and increase revenue. He's a former Salesforce exec turned CEO of Invoca who just led the company through its first acquisition (of DialogTech) and through the release of its second product, Invoca for Sales. Invoca's technology is used in the contact center to help B2C companies deliver customer experience that drives sales. Invoca recently found that consumers actually want to call the contact center with 68% of respondents preferring to speak with businesses over the phone than any other form of communication. And they're enjoying their experience -- 50% of consumers say agents are more helpful now than before March 2020. In today's episode, Gregg brings to life what's happening on the other side of the phone call when you call contact centers, how data is powering those interactions, why interactions are improving and how businesses can keep the momentum going.

Digible has tested more than a half dozen call tracking vendors.  We're down to our final vendor test, Dialogtech.  On this episode, we share why we've been testing new vendors, what our hopes/dreams are, and why we are close to making a move.  As you can imagine... this involves data and AI - why not?

Hey everybody, today we have Irv Shapiro, CEO of DialogTech which helps companies drive sales through calls. In today’s interview we’ll be talking about how DialogTech raised over $60 million in funding and has well over 5,000 customers, why the leads with the highest conversion rates are from phone calls, and how they acquired their first 100 customers and built highly qualified links at the same time by using PR services. Click here for show notes and transcript. Leave some feedback: What should I talk about next? Who should I interview? Please let me know on Twitter or in the comments below. Did you enjoy this episode? If so, leave a short review here. Subscribe to Growth Everywhere on iTunes. Get the non-iTunes RSS feed Connect with Eric Siu: Growth Everywhere Single Grain Twitter @ericosiu  

Irv Shapiro. He’s responsible for the overall business strategy and corporate leadership as the CEO of DialogTech. DialogTech provides the industry a leading, actionable, marketing analytics platform for businesses that value inbound sales calls. The company was named an Inc 500 company in servicing close to 5000 businesses worldwide—ranging from emerging companies to the world’s largest enterprises. Famous Five: Favorite Book? – Purple Cow What CEO do you follow? – Jeff Bezos Favorite online tool? —The Top Inbox How many hours of sleep do you get?— 6.5 If you could let your 20-year old self, know one thing, what would it be? – “I should have stayed in architecture school”   Time Stamped Show Notes: 02:04 – Nathan introduces Irv to the show 02:51 – DialogTech is Irv’s third rodeo in the industry 03:10 – Metamor Technologies is a system information business that built large office systems 03:35 – It scaled to 500 people and was sold to Corestaff 03:51 – It was sold in 1997 for $38M 04:11 – After Metamor, Irv started Edventions which was in the early days of the internet when schools were concerned about internet safety and its environment 04:40 – Edventions provided a safe internet environment 04:51 – In 2000, everything crashed and it was sold to Edison Schools 05:17 – DialogTech’s team size is 150 05:20 – Current revenue is at $40M 05:25 – 2016 revenue was $35M 05:30 – DialogTech raised a total of $60M 05:45 – DialogTech did their A round in July of 2007 06:15 – DialogTech helps companies who receive inbound calls to become more effective, efficient and close more sales 06:37 – DialogTech does four things technology-wise: 06:59 – It tells the customer’s behavior on your website 07:04 – The data then can be used by the marketing team 07:33 – An example of this is a life insurance call 08:18 – Tracking is by a unique phone number 09:38 – When a website is visited, a unique phone number is shown 10:14 – DialogTech is a SaaS model, but is in essence a cloud model 10:32 – Charges vary if the calls are in a batch or if it is an unlimited plan 10:37 – Customers pay between $150K a month to over $100K a month 10:55 – DialogTech has almost 5K customers 11:19 – Irv shares a growth tactic they tried that didn’t work 12:36 – They sent burner phones to over 200 marketing executives that have videos on them that will play after opening the phone 12:55 – They’ve spent over $20K for the campaign but they were not able to get a single sale 13:20 – Annual logo churn is around 8-9% 13:35 – Monthly revenue churn on the enterprise side is around .4% 13:47 – DialogTech has around 98% revenue retention 14:59 – 3K of their 5K customers are legacy customers who are at a lower price point 15:09 – Irv believes that they will reach $40M in revenue by end of 2017 15:30 – The volume of calls that DialogTech processes requires a technology that needs funds 15:55 – Gross margin is around 65% 16:38 – CAC depends on segment 16:43 – Gross margin payback is 18-24 months 16:59 – Irv explains how they compute it 17:45 – LTV is 5-7 years for enterprise customers 18:13 – DialogTech has around 40 engineers, 50 in sales overall, 12-15 customer support, and the rest in back end 19:50 – The Famous Five   3 Key Points: Target goals can be reached with a consistent model and growth tactics in play. We learn from our mistakes, so don’t be afraid to make them. Weigh the pros and cons of raising capital; if there is a need, then go for it.   Resources Mentioned: Simplero – The easiest way to launch your own membership course like the big influencers do but at 1/10th the cost. The Top Inbox – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences GetLatka - Database of all B2B SaaS companies who have been on my show including their revenue, CAC, churn, ARPU and more Klipfolio – Track your business performance across all departments for FREE Hotjar – Nathan uses Hotjar to track what you’re doing on this site. He gets a video of each user visit like where they clicked and scrolled to make the site a better experience Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments Host Gator– The site Nathan uses to buy his domain names and hosting for the cheapest price possible Audible– Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books Show Notes provided by Mallard Creatives

Onboarding new clients can be cumbersome. Moving from closing the deal, to transitioning the client with the onboarder, then to implementing the product isn’t always the smoothest process. Companies who makes it clear that the onboarding will be simple have an advantage over companies who make it seem complicated. In this episode, Steve Dimmitt, Chief Revenue Officer at DialogTech, explains the benefits and process to successfully onboard new clients.

Wouldn’t it be great to work from home whenever you needed to without the unpredictable nature of freelancing? Wouldn’t it be even better to be evaluated on the results of your labor rather than how many hours you spend chained to your desk? If you think it sounds like a fantastic set up, you can bet that your employees do, too. Jobs with work flexibility like this do exist. For some companies, what employees can produce in terms of results is far more important than how many hours they stay at the office. In this episode, Irv Shapiro, CEO of DialogTech, explains why his company has a flexible work schedule and why he thinks nearly everyone else should, too.

DialogTech CEO Irv Shapiro talks about the new Dialog Analytics platform that Uses machine learning to automatically categorize phone calls. DialogTech has experienced over 300 percent growth in its enterprise client base and nearly doubled its average customer size. They have handled over one billion minutes of phone calls and have over 5,000 enterprises, digital agencies and fast-growing companies as client You already optimize the customer journey for the search keywords, digital ads, and web interactions that drive clicks. DialogTech enables you to do the same for customer calls, using the same tools you use now for clicks. Guest Info https://twitter.com/irvshapiro?lang=en http://www.dialogtech.com/  

Not too long ago, we thought the age of inbound calls was dead. No one wanted your telephone number. They wanted your website so they could buy online instead of talk to a person. Today, inbound sales call trends are doubling. With people browsing via mobile it’s never been easier to press a button and be connected to a live person. Irv Shapiro, CEO of DialogTech shares more insights into how you can help convert someone from website browser to caller to buyer.

Sometimes it feels that the last thing people use their smartphones for is calling others. In fact last week we found out that Millennials would rather get a root canal than call customer support when they need help with something. But, when it comes to mobile marketing, making it easy for prospects to call you when they want information that could be critically important to converting them into customers. Steve Griffiths, SVP of marketing, strategy and analytics for marketing technology firm DialogTech, shares with us the results from their study that found just how important phone calls can be to creating successful mobile marketing campaigns today.