Podcasts about mistakes that make us cultivating

Blog postI'm very excited to announce that my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, has been officially selected as a recipient of the Shingo Publication Award by the Shingo Institute (the home of the Shingo Prize for organizations).

The blog post I'm excited to be presenting this webinar on February 12th at 1 pm ET as part of the KaiNexus Continuous Improvement webinar series: The webinar description: “Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for “Mistake-Proofing in Action: Real-World Examples Across Industries,” an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-proofing techniques. Discover innovative solutions that prevent errors before they occur, improve safety and quality, and save valuable time and resources. Through inspiring case studies and actionable takeaways, you'll learn how to adapt these proven approaches to your unique challenges. Don't miss this chance to gain practical tools and insights to drive continuous improvement and operational excellence. Register today and see mistake-proofing in action!” You can also register to win a signed copy of my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, which has a chapter about preventing mistakes. Mistake-Proofing in Action: Real-World Examples Across IndustriesEnter to Win!

Register for the webinar February 12 from 1:00 pm - 2:00 pm ET Presented by Mark Graban Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for "Mistake-Proofing in Action: Real-World Examples Across Industries," an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-proofing techniques. Discover innovative solutions that prevent errors before they occur, improve safety and quality, and save valuable time and resources. Through inspiring case studies and actionable takeaways, you'll learn how to adapt these proven approaches to your unique challenges. Don't miss this chance to gain practical tools and insights to drive continuous improvement and operational excellence. Register today and see mistake-proofing in action! Mark Graban, a senior advisor to KaiNexus, is an internationally-recognized author, speaker, and consultant. His latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.  Mark is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc. Additionally, Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's “Leaders for Global Operations” Program. About the Presenter:Mark Graban

I'm taking the next two weeks off, but I'll be back with new episodes on January 6th.   Please check out the back catalog of episodes!   If you're looking for something to read over the holidays, my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation (that contains many stories and lessons learned from my guests… and my own career) is available for a special price — the Kindle format is just $2.99 (and equivalent prices around the world). Visit Amazon in your country, or go to mistakesbook.com to learn more and to get a free preview. Merry Christmas and Happy Holidays!

I've played around with ChatGPT before (including in a few blog posts), but the advancements in A.I. technologies are pretty breathtaking. Check out the blog post I recently tried out the new “Notebook LM” tool from Google. I uploaded a PDF of my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, and it was able to generate a realistic-sounding podcast episode about the book. It's like an NPR podcast in tone and style. There's a male A.I. host and a female A.I. host bantering about the book as they recap some of the key points and themes. It's not perfect — they pronounce my name wrong in a few different ways — but it's a fascinating experiment in how to take a really long document and summarize it in a consumable way. They definitely didn't say everything exactly the way I would have stated it. However, the podcast seems to perfectly simulate the discussion that two people might have after both reading and enjoying the book. --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Read the full blog post In writing The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, I wanted to challenge the way we think about mistakes, leadership, and organizational culture. Throughout my career, I've seen firsthand how the traditional responses to mistakes–punishment, fear, and blame–can stifle growth and innovation. The ideas I present in the book are meant to provoke thought and, in some cases, to stir debate. Here in this post, I'd like to share and dig into five of the most controversial quotes and concepts from the book, explaining why they're important and how they can transform the way we work. --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

In this webinar, we're mixing up the format a bit to maximize time for Q&A and discussion. Please watch this longer webinar first: https://www.youtube.com/watch?v=0wwlaxfN8AE In this video, Mark Graban will give a short presentation that recaps and updates his thoughts on some of these concepts. We'll also conduct some live polling (and see the results) related to the level of psychological safety that attendees feel in their organizations. Mark is also joined by KaiNexians Kaleigh Krauss and Linda Vicaro for discussion and their insights and stories. The rest of the webinar was a Q&A discussion moderated by Morgan Wright, where you can ask your questions related to how leaders can cultivate a culture where everybody feels safe enough to speak up about problems, ideas, mistakes, and more. Learning Objectives: Define psychological safety and explain its significance in the workplace. Identify the relationship between psychological safety and continuous improvement. Develop strategies for leaders to cultivate psychological safety within their teams. Understand methods to assess and sustain psychological safety in the organization. Mark Graban is an author, speaker, and consultant, whose latest book is The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. He is also the author of the award-winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement" and others, including "Measures of Success: React Less, Lead Better, Improve More." He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus (and had his 13-year KaiNexiversary recently!). Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Mark earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology's “Leaders for Global Operations” Program.

The full blog post This post draws upon and summarizes content in my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Senior leaders must prioritize psychological safety and continuous improvement to foster an environment conducive to learning and innovation. Psychological safety is crucial for enabling employees to speak up about mistakes and ideas without fear of punishment. This executive summary outlines key strategies for cultivating psychological safety and leveraging it to drive continuous improvement. “Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.” Hear my podcast with Amy on these topics. Prof. Amy Edmondson --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Blog post Psychological Safety means everybody gets their say, but it doesn't mean you get your way. Psychological Safety is an individual's belief, feeling, or perception that it's safe for them to speak up in a situation. When people are rewarded for speaking candidly, that leads to rigorous debate and better decisions. Psychological Safety doesn't mean freedom from being challenged or disagreed with. It doesn't turn the workplace into a democracy and it doesn't mean you need 100% agreement to move forward on anything. Psychological Safety means you can disagree with your manager or a peer… and they have the safety to disagree in return. Psychological Safety doesn't mean shutting down a discussion because you feel uncomfortable. What practices and behaviors have you seen in a workplace that cultivate Psychological Safety? What are some examples of rewarding people for speaking up candidly? To me, it comes down to three high-level countermeasures for leaders: Modeling candor, vulnerability, and the behaviors you want to see Encouraging candor Rewarding candor In summary, Psychological Safety is the foundation of a healthy and productive workplace. It ensures that everyone has the opportunity to voice their thoughts and concerns without fear of retribution, even if it doesn't always mean getting their way. Again, Psychological Safety means everybody gets their say, but it doesn't mean you get your way. When leaders model, encourage, and reward candor, it fosters an environment where rigorous debate leads to better decision-making and continuous improvement. By adopting practices that promote Psychological Safety, such as open communication, constructive feedback, and a growth mindset, organizations can unlock the full potential of their teams. If you're looking to cultivate Psychological Safety within your organization and drive better outcomes through open and candid dialogue, I can help. With extensive experience in fostering cultures of learning and innovation, I offer consulting, workshops, and coaching tailored to your specific needs. Contact me today to learn how we can work together to build a safer, more effective workplace. I'm happy to do a free discovery call with you. Or check out my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Or do both :-) --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

The blog post The LinkedIn event My latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is turning one year old! Join me, along with my co-host Elisabeth Swan, for what we hope will be an engaging, insightful, and fun discussion about learning from mistakes. We'll be joined by special surprise guests who will share their unique perspectives and experiences. This isn't just a one-way broadcast–it's an interactive session where we'll conduct live polls and open the virtual floor to your questions, ensuring a dynamic and participative environment. View this page and click “Attend” to be reminded of this when it starts. A recording will also be available on LinkedIn and my YouTube channel. Mistakes are a universal experience, and what truly matters is how we learn from them. Together, we will explore ways to improve our ability to learn from mistakes, both as individuals and as organizations. My goal is to uncover practical strategies that can be applied in various contexts to foster a culture of continuous learning and improvement. We also have a special reason to celebrate. The Mistakes That Make Us is marking its first anniversary/birthday on June 30th. However, since that falls on a Sunday, and let's face it, who wants to be on LinkedIn on a Sunday? I've decided to move the celebration to Friday, June 28th. This will give us the perfect opportunity to not only discuss the themes of the book but also to celebrate its impact over the past year. --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Mark Graban is an author, speaker, and consultant, whose latest book, “The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation”, is available now. He is also the author of the award-winning book “Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement” and others, including “Measures of Success: React Less, Lead Better, Improve More”. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” To learn more about Mark, check out the following links: Mark's Website: www.MarkGraban.com Mark's Latest Book: www.mistakesbook.com Mark's Podcast: www.mistakespodcast.com Facebook: https://www.facebook.com/mark.graban Instagram: https://www.instagram.com/mgraban/ LinkedIn: https://www.linkedin.com/in/mgraban/ YouTube: https://www.youtube.com/user/mgraban

The blog post Does it Feel Better to Be Vulnerable or Candid in a Workplace? I've learned so much from Timothy R. Clark of the firm LeaderFactor, author of the excellent book, The 4 Stages of Psychological Safety. I can't recommend his work enough--including his free podcasts, webinars, and more. I was fortunate to go through a formal certification course with him on Psychological Safety. He was a guest on my podcast, "My Favorite Mistake." He was kind enough to write a blurb about my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Clark defines "Psychological Safety" using language that's similar to Harvard Prof. Amy Edmondson's definition. To synthesize them, Psychological Safety means a person: Feels or believes it is safe to speak "without fear of being embarrassed, marginalized, or punished in some way" in a given situation. The part in quotes is from Clark's definition. Edmondson says it's a belief that "one will not be punished or humiliated" for speaking up about things like "ideas, questions, concerns, or mistakes." --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Blog post This post is built around excerpts from the book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Read more about Toyota, including stories and key lessons learned in the book. Download a free preview of the book From the book: Fear and punishment drive people to get better at hiding mistakes when they could channel that energy into preventing them. When they can't be hidden, repeated mistakes illustrate how punishment accomplishes nothing beyond deflecting blame from leaders. One of my heroes, W. Edwards Deming, who also deeply influenced Toyota executives, shared what may be the most important recommendation in his famed “14 Points for Management”: “Drive out fear, so that everyone may work effectively for the company.”[i] Driving out fear means, in part, that everyone can feel safe to speak up about mistakes and improvement ideas, as discussed in Chapters Five and Six. Leaders can also alleviate the fear of making mistakes, to begin with, when they combine the right methods and mindsets. Starting with mindset, as former Toyota leader Darril Wilburn says, “It's a leader's responsibility to create a system in which people can be successful.” Therefore, it's the leader's responsibility to drive out fear. This includes creating work systems where it's easier to do the right thing and more difficult to make a mistake. This responsibility doesn't fall solely on the shoulders of leaders. They also engage their team members in designing effective mistake-proofing methods. Mistake-proofing, or “poka yoke” in Japanese, is a core method within the Toyota Production System. It's a mindset based on the idea that people want to do good work but are imperfect. So, leaders have an obligation to help. You might not think of Toyota as an entrepreneurial company today, but it started small in 1926 as a manufacturer of weaving looms based on patents held by founder Sakichi Toyoda. One of his key innovations was a mechanism that would automatically stop a loom when a thread broke, preventing it from cranking out more defective cloth. This innovation also led to huge productivity increases. One worker could now oversee upward of 30 to 50 machines, walking over to respond to problems when they were detected instead of having to hover over a single machine continually. Toyota originally used the phrase “baka yoke,” which means “idiot-proofing.” Many decades ago, that term upset a Japanese factory worker who, correctly, complained that they weren't an idiot. We should also avoid saying “fool-proofing” or “dummy-proofing,” regardless of how often we hear them spoken around us. Professor John Grout, the former dean of the Campbell School of Business at Berry College, is an expert on mistakes, receiving some of his early education in the field from Toyota leaders. He thinks mistake-proofing should be called “slip-proofing,” as it's easier to prevent execution errors than bad decisions (planning mistakes). One common slip is closing a file without saving it. The “Are you sure?” dialogue box tries to protect us, but as John points out, we're likely to click “Yes” out of habit. That's a slip on top of a slip–one that's hard to prevent. Using software that continually autosaves your work eliminates that risk (to my benefit, as I write this book in Google Docs). This post originally appeared at mistakesbook.com. --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

My guest for this bonus episode of the Lean Blog Interviews Podcast is Gregory H. Jacobson, M.D., a co-founder and the CEO of KaiNexus. Episode show page with transcript, video, and more Greg, also a practicing emergency medicine physician to this day, was previously a guest in Episode 149 and was a part of a physician panel in Episode 361. He also joined me for Episode 31 of the "My Favorite Mistake" Podcast. We also podcast together fairly often via the KaiNexus Continuous Improvement Podcast. Greg is one of the three keynote speakers at this year's Healthcare Systems Process Improvement Conference that's presented by the Society for Health Systems. I'll also be facilitating an intensive session on Psychological Safety and Continuous Improvement. Come join us in Atlanta next month!! In this episode, we preview Greg's talk at the conference. Since it's been more than 11 years since Greg has been here, we talk about the progress that KaiNexus has made as a company and as a continuous improvement software platform. Questions, Notes, and Highlights: The three "Habits" webinars we mentioned: One, Two, and Three A video about values and success traits at KaiNexus Excerpt from The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation about KaiNexus The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network. 

The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation by Mark Graban https://amzn.to/419X8EO https://www.markgraban.com/ Winner! 2023 Goody Business Book Awards, Business Problem-Solving Category The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation is an engaging, inspiring, and practical book by Mark Graban that presents an alternative approach to mistakes. Rather than punishing individuals for human error and bad decisions, Graban encourages us to embrace and learn from them, fostering a culture of learning and innovation. Sharing stories and insights from his popular podcast, “My Favorite Mistake,” along with his own work and career experiences, Graban shows how leaders can cultivate a culture of learning from mistakes. Including examples from manufacturing, healthcare, software, and two whiskey distillers, the book explores how organizations of all sizes and industries can benefit from this approach. In the book, you'll find practical guidance on adopting a positive mindset towards mistakes. It teaches you to acknowledge and appreciate them and take necessary measures to avoid them while gaining knowledge from the ones that occur. Additionally, it emphasizes creating a safe environment to express mistakes and encourages responding constructively by emphasizing learning over punishment. Developing a culture of learning from mistakes through psychological safety is essential in effective leadership and organizational success. Leaders must lead by example and demonstrate kindness to themselves and others by accepting their own blunders instead of solely pushing for more courage from their team. This approach, as Graban highlights, fosters a positive and productive work environment. The Mistakes That Make Us is a must-read for anyone looking to create a stronger organization that produces better results, including lower turnover, more improvement and innovation, and better bottom-line performance. Whether a startup founder or an aspiring leader in a larger company, this book will inspire you to lead with kindness and humility and show you how mistakes can make things right.

About Mark Graban Mark Graban is author of the Shingo-Award winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement." Mark is also co-author, with Joe Swartz, of "Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements" (also a Shingo recipient) and "The Executive Guide to Healthcare Kaizen." His most recent book is "Measures of Success: React Less, Lead Better, Improve More." He is also the creator and editor of the anthology book "Practicing Lean." Mark's latest book, released June 2023, is “The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation” https://mistakesbook.com/ ----------------------------- When It Worked Podcast https://getoffthedamnphone.com/podcast

Episode #350: Learn why "psychological safety" is necessary, and what leaders must do to cultivate the conditions for psychological safety.  We'll also talk about ways you can turn your mistakes into opportunities for learning and the prevention of future mistakes.Bio:Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.Contact Mark:Website: https://www.markgraban.comLinkedIn: https://www.linkedin.com/in/mgraban

Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

EPISODE SUMMARY Join scientist and mindset & high-performance coach Claudia Garbutt and author & improvement consultant Mark Graban, as the talk about the mistakes that make us and how to use Lean principles to build a successful business.   In this episode, we talk about:  - Embracing mistakes as learning opportunities - How to cultivate a company culture that fosters open dialogue & innovation - How to use Lean startup principles to build a successful business   EPISODE NOTES Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.  He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program.   Links: http://mistakesbook.com/ Free chapter: https://www.mistakesbook.com/chapter/   https://www.linkedin.com/in/mgraban   https://www.instagram.com/mgraban   https://facebook.com/mark.graban    https://www.youtube.com/mgraban    Click this link to listen to the full episode on your favorite podcast player and if you enjoy the show, please leave a rating & review: https://linktr.ee/wiredforsuccess.   Help me keep this show ad-free and awesome: Hit subscribe and join the tribe! THANK YOU for your support! 

Episode page with transcript and more My guest for Episode #484 of the Lean Blog Interviews Podcast is Keith Ingels, who previously joined us in Episode 390. He's the RLM Manager of Solutions & Support Centers — RLM being the Raymond Lean Management system. He was also a guest with me for Episode 62 of “My Favorite Mistake.” His story and insights were also featured in Chapter 8 of my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. In today's episode, we discuss how the Raymond Corporation makes Lean / TPS their own management system, even while being under the Toyota corporate umbrella. RLM focuses on developing people and that starts with leaders. Why does a culture of continuous improvement start with small steps and not requiring ROI calculations for every improvement? We discuss how kaizen participation rates are a leading indicator of employee morale and how absenteeism and turnover are lagging indicators. We talk about that and more… “Critique the process, not the people.” Questions, Notes, and Highlights: Tell us about Raymond Corporation and its place within Toyota Industries The fit of products with Toyota branded forklifts? Back in 2020 your title was TPS Manager — has some of the language evolved? Minor differences? More English words, advising customers to do that and to own their own system TPS House – foundations Flow AND quality  Helping people unlearn?? “It's about developing your people” — If you can see a problem, you can solve a problem “Critique the process, not the people” Assumptions vs. real knowledge “What are you hoping to achieve?” vs. “what problem are you trying to solve?” Coat hooks – not requiring ROI? – starting with small steps “You can't put a meter on morale” Utilizing fresh eyes and new employees for Kaizen “problem seeing eyes” Making it safe — problem speaking mouths? How to help people feel safe to speak up? Tell us about your “Microburst teaching” approach…  “You have to reinvent that safe environment every day” (psych safety) How do leaders cultivate the conditions for people to learn from mistakes? Same habits for building trust and kaizen? Anything different? The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network. 

You can get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.Summary KeywordsMistakes, psychological safety, Toyota, people, lean, book, leaders, podcast, organisation, culture, Yoshino, favourite, learned, writing, speak, punish, behaviour, practising, Tim Clark.IntroductionWelcome to episode 152 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr. Mark Graban back on the show with us today. Mark was with us, initially with us, way back in episode 20. Mark is the host of a number of leading podcasts in Lean and Continuous Improvement, Lean Blog Interviews, My Favourite Mistake, Lean Whiskey (with Jamie Flinchbaugh) and more. He is the author of many books, including Lean Hospitals, Practicing Lean, Measures of Success, and his latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.  We are proudly sponsored by S A Partners, a world-leading business transformation consultancy.Episode Links:Youtube Full episode: https://youtu.be/Fid_GAsNXwwTwo-Minute Tip: https://youtu.be/ZX_k_54nBQMEnterprise Excellence Academy:https://www.enterpriseexcellenceacademy.com/podcast/episode/7e22e7f2/152-the-mistakes-that-make-us-with-mark-grabanContacts Brad: connect via LinkedIn or call him on 0402 448 445 or email bjeavons@iqi.com.au. Mark is contactable via his website: https://www.mistakesbook.com/chapter/What next?1.     Join our members page to access free resources: https://www.enterpriseexcellenceacademy.com/downloads2.     Join our next community meeting.  https://www.enterpriseexcellenceacademy.com/community.3.     Have a look at the Agile-certified training that we offer. https://www.enterpriseexcellenceacademy.com/training4.     Get hold of a free chapter of Marks's new book, The Mistakes that Make Us. https://www.mistakesbook.com/chapter/. I have read it and gained so much value from it that I recommend it to everyone.To learn more about what we do, visit www.enterpriseexcellenceacademy.com.Thanks for your time, and thanks for helping to create a better future.

Blog post This is something from my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, that I shared on LinkedIn recently. Here's something I figured out thanks to education in a combination of fields, including Lean management and psychological safety. I wish I had understood this much sooner: “Speaking up isn't a matter of character or courage–it's driven by culture. People feel safe to share when their leaders and colleagues treat them with respect. Instead of asking people to be brave, leaders must create conditions where people can feel safe.” --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Blog post This post shares a story I heard at the Michigan Lean Consortium annual conference earlier this week. They've been kind about sharing ideas and doing a book club discussion around my new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. During a book signing session at the conference, an attendee, Cori, told me a story that's too good to not pass along. I'll do my best to be true to the details of the story. --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Episode page with transcript, video, and more My guest for Episode #222 of the My Favorite Mistake podcast is Indus Khaitan,  the CEO & Founder of Quolum, a company funded by Sequoia and Nexus. Mark's new book - The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation Indus has 20 years of business growth, product management, and SaaS experience. He has analyzed SaaS buying for 20+ companies with over $500,000 in SaaS spend and has been the leader of growth for a unicorn. Indus grew up in a mining town where 2-3 homicides daily were a norm, and eventually escaped what he calls the “India Coal Mafia” that plagued his life and left for America. He made the most out of this move and became a founder, a father, and a pilot. He now aims to help others make the same growth in their business and life. In this episode, Indus shares his favorite mistake story about selling a previous company “prematurely.” Why does he now think they should have persisted? What was the thought process at the time? What was the risk of not selling? We discuss all of that and more. Questions and Topics: What's a unicorn? What do you mean by the “Indian Coal Mafia”? If everyone is telling you it's a mistake… are you wrong or being a visionary? What positive comes out of a mistake? Lessons learned for next time? Trusting your gut? Putting your foot down as you said? Risk of overadjustment? Learning vs. agonizing over it This isn't your profession, but I have questions for you as a Pilot – preventing mistakes? Difference between preventing mistakes in a repeatable process (like taking off and landing) vs. doing innovative things? Doesn't mean anybody can fly a plane? Get there-itis may have killed Kobe Bryant Tell us about your current company, Quolum… Mistakes companies make with their portfolio of SaaS applications and spending? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Being resilient is overrated! Becoming "anti-fragile" is the key. When you're resilient, you respond to mistakes and failure by springing back to your original place. The anti-fragile individual BENEFITS from adversity and becomes BETTER than before. Our guest is an expert at helping you BENEFIT from your mistake. Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, launched in June. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark is also the host of the “My Favorite Mistake.” podcast. Listen NOW to discover, "How To Benefit From Your BIG Mistake." PS: Don't forget to SUSCRIBE to The 30 Minute Hour podcast so that you never miss a future episode! --- Support this podcast: https://podcasters.spotify.com/pod/show/30minutehour/support

Learn more, get video, and more Panelists: Kym Guiliotti, Director of ProductGreg Jacobson, Co-founder & CEOMaggie Millard, VP of Customer ExperienceLinda Vicaro, Senior Lean StrategistModerated by:Mark Graban, Senior Advisor As KaiNexus co-founder and CEO Greg Jacobson, MD says, “You can't have a culture of continuous improvement without learning from mistakes.”Join us for a panel discussion featuring five KaiNexians who will share stories and reflections about cultivating a culture of psychological safety, where people feel safe to speak up about mistakes (or other opportunities for improvement) and also feel safe to try improvements and innovations.The panel is being moderated by Mark Graban, who has been a senior advisor to KaiNexus since 2011. He loves talking about mistakes in his podcast "My Favorite Mistake" and also wrote (and published) a new book that includes stories from KaiNexus: "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."If you attend the live session, you'll also be able to ask questions about our lessons learned about cultivating a culture at KaiNexus and how this might benefit you, your team, and your organization.

In this episode, Mark Graban and I discuss the value that comes from making mistakes and how learning from our mistakes is effective in lean culture. What You'll Learn: 1. What inspired you to write the book? 2. How does "learning from mistakes" fit into a Lean culture? 3. What is Psychological Safety and how can leaders create the conditions for it? 4. Examples from Toyota? A small software company like KaiNexus? 5. Why is it counterproductive to punish mistakes? About the Guest: Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, was released in June. He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve. He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.” Mark earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program. Links: Click here for more information on Mark's book: The Mistakes That Make Us ⁠Click here to connect with Mark on LinkedIn⁠ ⁠Click here for The Lean Solutions Summit  --- Support this podcast: https://podcasters.spotify.com/pod/show/leansolutions/support

Register for the live event Greg's podcast episode Mark's book: http://mistakesbook.com/ Panelists: Kym Guiliotti, Director of Product Greg Jacobson, Co-founder & CEO Maggie Millard, VP of Customer Experience Linda Vicaro, Senior Lean Strategist Moderated by: Mark Graban, Senior Advisor As KaiNexus co-founder and CEO Greg Jacobson, MD says, “You can't have a culture of continuous improvement without learning from mistakes.” Join us for a panel discussion featuring five KaiNexians who will share stories and reflections about cultivating a culture of psychological safety, where people feel safe to speak up about mistakes (or other opportunities for improvement) and also feel safe to try improvements and innovations. The panel is being moderated by Mark Graban, who has been a senior advisor to KaiNexus since 2011. He loves talking about mistakes in his podcast "My Favorite Mistake" and also wrote (and published) a new book that includes stories from KaiNexus: "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation." If you attend the live session, you'll also be able to ask questions about our lessons learned about cultivating a culture at KaiNexus and how this might benefit you, your team, and your organization.

Episode page with video, transcript, and more⁠ My guest for Episode #219 of the ⁠My Favorite Mistake podcast⁠ is Hank Levine, the President and CEO of ⁠iPlace USA⁠, a global Recruitment Process Outsourcing company. He has 39 years' experience in sales, business development, marketing, and general management. He created the marketing and business strategies for six companies – four of which were acquired for a total of $92 million. Hank has twice “reinvented” his career. Before heading offshore recruiting firms, he held senior management positions in venture capital-backed technology companies. The first phase of his career was with cutting-edge home automation and telecom firms. Hank holds a bachelor's in engineering from the University of Pennsylvania and his master's in management from the Sloan School at MIT. In this episode, Hank shares two favorite mistake stories from earlier in his career at two different companies — one related to sales and one related to technology development. Why did the first story profoundly change how he views leadership? Why did the second story teach him to avoid the “curse of the expert?” We also discuss his efforts to cultivate a culture of learning from mistakes at iPlace USA. I also want to mention that Hank is mentioned and quoted in my book ⁠The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation⁠, based on a previous interaction we had. Questions and Topics: Putting the right person in the right role — good fit Examples of putting that lesson into practice? Giving up on a person vs. finding a different role? Dealing with politics in an organization when you think they're wrong and you're right Turning around and mentoring younger employees based on his lessons? Tell us about iPlace – the business and the environment Core values of respect, integrity Try to make it safe to admit mistakes Methods or approaches to help learn and avoid repeating mistakes? Learning from mistakes? Spreading that learning? Subscribe, Follow, Support, Rate, and Review! Please ⁠follow⁠, rate, and review via ⁠Apple Podcasts⁠, Podchaser, or your favorite app — that helps others find this content, and you'll be sure to get future episodes as they are released weekly.  You can now ⁠sign up to get new episodes via email⁠, to make sure you don't miss an episode. This podcast is part of the ⁠Lean Communicators network⁠.

Episode page with video, transcript, and more My guest for Episode #219 of the My Favorite Mistake podcast is Hank Levine, the President and CEO of iPlace USA, a global Recruitment Process Outsourcing company. He has 39 years' experience in sales, business development, marketing, and general management. He created the marketing and business strategies for six companies – four of which were acquired for a total of $92 million. Hank has twice “reinvented” his career. Before heading offshore recruiting firms, he held senior management positions in venture capital-backed technology companies. The first phase of his career was with cutting-edge home automation and telecom firms. Hank holds a bachelor's in engineering from the University of Pennsylvania and his master's in management from the Sloan School at MIT. In this episode, Hank shares two favorite mistake stories from earlier in his career at two different companies — one related to sales and one related to technology development. Why did the first story profoundly change how he views leadership? Why did the second story teach him to avoid the “curse of the expert?” We also discuss his efforts to cultivate a culture of learning from mistakes at iPlace USA. I also want to mention that Hank is mentioned and quoted in my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, based on a previous interaction we had. Questions and Topics: Putting the right person in the right role — good fit Examples of putting that lesson into practice? Giving up on a person vs. finding a different role? Dealing with politics in an organization when you think they're wrong and you're right Turning around and mentoring younger employees based on his lessons? Tell us about iPlace – the business and the environment Core values of respect, integrity Try to make it safe to admit mistakes Methods or approaches to help learn and avoid repeating mistakes? Learning from mistakes? Spreading that learning? Subscribe, Follow, Support, Rate, and Review! Please follow, rate, and review via Apple Podcasts, Podchaser, or your favorite app — that helps others find this content, and you'll be sure to get future episodes as they are released weekly. You can also financially support the show through Spotify. You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Blog post page Below is some material that I wrote, but didn't use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Maybe it was a mistake to cut it. But the material wasn't really related to my podcast. It was based on some interactions with some Veterans Administration Health Care leaders after giving a talk on learning from mistakes last November. What is culture? Some say it's simply how we do things in this organization. The late Edgar Schein, a famed MIT professor, wrote that we can observe and describe culture through artifacts, espoused values, and assumptions. One example of an artifact is a small card given to me by a U.S. Veterans Health Administration site leader who is building a culture of learning from mistakes.   On one side, the card said the holder was “free to fail.” The card framed a “FAIL” as the: “First Attempt In Learning.” An Artifact from a Veteran's Administration Healthcare Site --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

This originally appeared as a LinkedIn Live, hosted by John Saunders. Book website pre-orders of signed copies | Amazon Kindle version pre-order / order Description of the event... Join us for a new segment of “Meet the Author LIVE.” “Meet the Author LIVE” is an opportunity to learn everything valuable there is to know about the author. Plus, we can answer your questions live in the chat so be sure to drop them in there. This episode will feature Mark Graban, and we'll chat about his June 2023 book, "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation" and talk about how he compiled stories and lessons from over 220 episodes of his podcast, “My Favorite Mistake,” and his own career. Mark has hosted guests on his podcast, including best-selling author Daniel Pink, Shark Tank's Kevin Harrington, two sitting members of Congress, and more. He has over 518,000 followers on LinkedIn and has earned a LinkedIn "Top Voices" status. Mark ​​is an author, speaker, podcaster, and consultant. He serves as a consultant through his company, Constancy, Inc., and is also a Senior Advisor for the technology company KaiNexus. He earned a B.S. in Industrial Engineering from Northwestern University, an M.S. in Mechanical Engineering, and an M.B.A. from the Massachusetts Institute of Technology's Leaders for Global Operations Program. Join us on June 23 at 12:00 PM ET to meet Mark Graban and hear a chat with host John Saunders, and learn how leaders can cultivate a culture of learning from mistakes — and how that leads to innovation and greater success.Plus, hear answers to questions: Why they really wrote this book? What the author truly hopes readers take away. What did they learn from writing their book? How did they fit book writing into their life? What are their goals for 2023? What's your “favorite mistake”? What are some ways you help organizations learn and practice these concepts? Book: http://mistakesbook.com/ Linkedin: https://lnkd.in/ejTGHhA5 Twitter: https://lnkd.in/eTc5dCRv Instagram: https://lnkd.in/eb4-BcA2 Facebook: https://lnkd.in/eAQvn3ZQ Website: https://lnkd.in/e9dnw_fP Podcast: https://lnkd.in/eq6qT4kT Check out Mark's book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Read the blog post and get links My new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is still only in a draft state before final proofreading (actually, the proofreading is taking place now). Trying to get some proof copies printed by Amazon sure does open up the possibility of mistakenly hitting "Publish Your Paperback Book" instead of "Save as Draft." --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support

Episode page with video, transcript, and more My guest for Episode #213 of the My Favorite Mistake podcast is Susan Landers, M.D., a retired neonatologist, author, & speaker. She practiced full-time in the NICU for over thirty years and wrote a book about her experience: So Many Babies: My Life Balancing a Busy Medical Career and Motherhood. Susan is an expert in physician burnout, breastfeeding medicine, & donor human milk banking. During her career, she published over thirty peer-reviewed papers. In this episode, Susan shares her favorite mistake story about a career decision that she thought was a mistake for years… but things turned out fine. But how did she get disillusioned with working in healthcare and how did that lead to burnout? How can we recognize burnout in ourselves (and others) and how can we help? How can we take better care of ourselves? Mark's new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation Questions and Topics: What was it like to experience burnout? When and how did this happen to you? The symptoms of burnout? Tired vs. burned out??  Is it generally true that others notice it before you? Speaking up if you see this in a loved one: alienating themselves Can you talk about how you recovered from burnout? How prevalent is burnout in healthcare? How much worse is it due to Covid? Systems thinking — how often do leaders make the mistake of blaming people for getting burned out? Read about the signs of physician burnout Get a checklist for signs of burnout in working mothers --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support

Blog post for the episode I'm happy to announce that I've finished the manuscript for my upcoming book (a real one, not an April Fool's Joke). The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation It's taken about a year from saying, “I'm going to write a book based on the My Favorite Mistake podcast” to completing the book writing. --- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support