TeleTracking Patient Flow Podcast

On Part 2 of the two-part episode, we continue our conversation with Dr. Olusegun Ishmael (Dr. Ish), Vice President, Clinical Operations/System Associate Chief Medical Officer for Sinai Chicago. The state of Illinois has 40 safety net hospitals - representing 19.1% of the state's hospitals. Dr. Ishmael tells TeleTracking's Maria Romano how Sinai Chicago works to help serve vulnerable populations. What you'll learn on this episode: • The roadblocks are safety net hospitals facing today(1:54) • The efficiencies and value of partnering with TeleTracking (7:18) • Launching a Command Center at Sinai Chicago (11:30) • The future of safety net hospitals (14:33)

On the first of this two-part episode, Dr. Olusegun Ishmael (Dr. Ish), Vice President, Clinical Operations/System Associate Chief Medical Officer for Sinai Chicago, speaks with TeleTracking's Maria Romano about the importance of safety net hospitals. Safety net hospitals serve all populations and are legally obligated to provide healthcare to citizens regardless of insurance status. What you'll learn on this episode: • More about Dr. Ishmael and Sinai Chicago (1:54) • Sinai Chicago demographics (4:30) • The choice to serve at a safety net hospital (5:50) • Funding for safety net hospitals (8:09) • The impact of COVID-19 on Sinai Chicago (12:15)

On today's episode, we meet Kathy Menefee, Managing Director of Advisory Services for TeleTracking. The stress that caregivers face today is real. The science behind is called "cognitive load"...and Kathy Menefee just happens to be an expert on the topic. What you'll learn on today's episode: • How cognitive load impacts caregivers (1:32) • The three components of cognitive load (3:48) • How can hospital leadership work to support staff (7:51) • The importance of communication protocols in place (11:04)

On this second part of our conversation with Seth Hostetler of Geisinger and Robert Teachout of TeleTracking, we dig deeper into the implementation of a Real-Time Locating System (RTLS)at Geisinger to improve asset tracking. On this episode you'll learn: • The implementation of RTLS (1:01) • Training for the change a RTLS brings (4:07) • Projecting forward to further process improvements (9:24)

On today's episode, we meet Seth Hostetler, Lead Process Engineer, Supply Chain Services for Geisinger, as well as Rob Teachout, Enabling Technologies Workflow Services Project Manager for TeleTracking. The two have worked together on the implementation of a TeleTracking Real-Time Locating System (RTLS) at Geisinger to track assets and keep the supply chain flowing. In the first of this two-part episode you'll learn: • How RTLS improves processes, bottom line, and enhances patient care (4:01) • Challenges that Geisinger faced that initiated the implementation of TeleTracking's RTLS (11:10)

The overall patient flow process is made up of numerous touchpoints. How the patient moves through the process is known as "transport," an area where Tom Perry has great expertise. Let's listen in as Tom discusses the important role of transport in overall patient care. What you'll learn today: • Why is effective transport so important to patient flow? (1:33) • How does transport respond to fluctuations in schedule? (2:47) • The importance of dedicated transporters. (3:15) • Tactics for improving transport systems. (5:56)

On today's episode, we meet Dan Wadsworth, Lead Account Manager for TeleTracking UK. Throughout his career with the NHS, Dan remained committed to the transformation of healthcare. Since coming to TeleTracking, he's been building relationships with hospitals throughout Europe to drive that tranformation. He recently spoke with TeleTracking's Susan McLaughlin about the great things happening in the UK. What you'll learn: • A day in the life of an account manager (2:03) • Best practices and KPIs (3:00) • The unique challenges of managing trusts (5:45) • Proudest TeleTracking moments (7:26)

On today's episode we continue our conversation with Stephen Boyle, Solution Director for TeleTrackingUK. Today, Stephen speaks to: We Meet You Where You Are: The role of Change Management at TeleTrackingUK. Let's listen in and he chats with TeleTracking's Susan McLaughlin. What you'll learn: • Understanding the issues within a hospital (2:02) • Defining client success (4:12) • Bringing together people, process and technology (7:08)

On today's episode, we meet Stephen Boyle, Solution Director for TeleTracking UK. Stephen, a clinical lead for TeleTracking, provides exceptional insight from the field. Today, he gives us a nurse's perspective on centralized capacity management in patient flow. Let's listen in and he chats with TeleTracking's Susan McLaughlin. This is the first of a two-part conversation. What you'll learn: • Stephen's background (:44) • Process of managing bed estates (4:04) • The role of technology in healthcare (7:44) • Bed management with TeleTracking (9:30)

On today's episode, we meet Neil Griffiths, Managing Director for TeleTracking International. With a long background in healthcare, Neil brings a wealth of experience to TeleTracking. Today, he talks with Susan McLaughlin to discuss the differences in healthcare across the world and the value TeleTracking brings no matter the geographic location. What you'll learn today: • a background supporting hospitals (:41) • TeleTracking in the UK(1:54) • Key differences between the UK and US healthcare markets (2:51)

On today's episode, we continue our conversation with Mark Holoska, Director of Health Systems for TeleTracking. Let's learn more about TeleTracking's Clinical Workflow Suite that specializes in perioperative technology to help operating rooms deliver on-time and effective care. Today you'll learn: • The business case for TeleTracking in the operating room (:53) • The patient flow strategy (2:45) • Introducing TeleTracking to staff (4:33) • Enhancing the patient experience (7:13)

On today's episode we meet Mark Holoska, Director of Health Systems for TeleTracking. As an RN, BSN, Mark provides a unique perspective to patient care particularly in perioperative nursing. He brings a 19 year background in healthcare IT to bring firm strategy to TeleTracking's Clinical Workflow Suite that specializes in perioperative technology to help operating rooms deliver on-time and effective care. TeleTracking's Susan McLaughlin recently caught up with Mark to discuss the industry. This is part one of a two-part conversation. What you'll learn today: • How a background in perioperative translated into technology (1:02) • Key perioperative challenges/opportunities (3:52) • The challenge of the perioperative backlog (6:52) • Using technology to meet patient needs(8:37)

In honor of International Nurses Day, TeleTracking's Maria Romano sat down with three nurses to talk about how they led through the last year amid the COVID-19 pandemic. The conversation includes: • Shawn Mabry, System Director for Sinai Chicago's Patient Transfer and Navigation Center • Tom Tsitas, an RN with Halifax Health in Daytona Beach, Florida • Kelly Cushman, an RN with Maidstone & Turnbridge Wells, the NHS Trust in the UK If you know a nurse, celebrate them today and every day. Enjoy the episode.

On today’s episode we meet Brandi Hollins, a Workflow Consultant with the TeleTracking Technologies Clinical Workflow Suite Team. In her role, Brandi assists Surgical Services of organizations with exploring the facility’s current processes. Today, she talks with Susan McLaughlin about TeleTracking’s Perioperative Best Practices and her work to improve efficiencies and increase productivity with health systems. Today you'll learn: • How best practices should be used (1:45) • Key operational outcomes and indicators (3:20) • Creating scheduling guidelines (8:13) • How workflow tools help to optimize OR utilization (8:49) • Addressing delays around patient preparation (11:19) • Improving provider coordination (13:35) • Creating efficiencies (16:48)

In this second episode of our four part series, we meet Justin Willis, Nurse Manager, Centralized Patient Logistics Center at Broward Health, who brings first-hand experience of both Hurricane Dorian and the Stoneman Douglas High School shooting. John Weimer, Vice President of Emergency and Trauma Services at Kettering Health Network, worked with his team to care for the victims of the mass shooting in Dayton, Ohio. What you'll learn: • Refining the evacuation processes (3:06) • Standardizing disaster equipment (4:30) • Triage tagging (5:30) • Managing patient intake in an emergency (7:22) • Redeploying resources (9:45)

On today’s episode…disasters. Whether from wildfires, hurricanes and tornados to flu outbreaks and mass shootings — disasters are unfortunately a part of life. During these difficult times, the benefits of a centralized approach to care are essential —and demonstrates the importance of planning and regular disaster drills. On this episode, we begin a disaster readiness series, hearing from health professionals who put those disaster drills into practice. They recently told their stories at TeleTracking’s TeleCon 19. In this four part series, we begin with Sandra Gonzales, Trauma Program Director and Arturo Vilalobos, Administrator on Duty – both from UMC El Paso. The two tell us how the disaster of the El Paso shootings unfolded in their command centers. What you'll learn: • Tracking beds during a tragedy (1:05) • Putting preparation into action (2:20) • Communicating with first responders (3:20) • Managing rumors and social media (5:45)

On today’s episode, we meet Jon Hickenlooper, an Operations Consultant for Patient Flow at Intermountain Healthcare in the Greater Salt Lake City Utah area. Intermountain is a 24 hospital system with more than 30 thousand employees. Jon talked to us recently at TeleTracking’s TeleCon 19 about using TeleTracking to study metrics and identify challenges within their organization. What you'll learn: • Implementing TeleTracking (1:03) • Working with data (2:45) • The Virtual Hospital concept (3:30)

On today’s episode, we meet Linda Castelli and Luann Tirelli of Health First in Melbourne, FL. Linda is the Supervisor of Centralized Patient Logistics and Centralized Registration, Luann is the Director of VitalWatch eICU Operations. Both work extensively with TeleTracking in their roles with Health First, which was an early adopter of the technology. Today you'll learn: • Moving from paper to digital (:48) • The eICU Concept (4:45) • Patient Satisfaction Scores (7:01) • Focus on Ready-To-Move (8:19) • Setting Goals & Benchmarking (13:45) - Disaster Response (15:23)

On today’s episode, we meet Heather Beauford, Operations Manager with Washington Regional Medical Center located in Northwest Arkansas. Heather has been working with the TeleTracking platform since it was introduced to Washington Regional Medical Center three years ago. Here, she tells us about making that leap into the technology. Here's what you'll learn: • Understanding the "why" of TeleTracking (1:35) • Focused oversight committee(3:00) • The Proof is in the Data (4:54) • Creating a Culture Through Education (7:04) • Initiatives for the Future (9:35)

On today’s episode, we meet Melanie Morris, Senior Director of Carilion Clinic’s Transfer & Communications Center, based in Roanoke, VA. Melanie currently manages bed placement for two of the system’s six facilities, but will soon take over communications for all locations with the help of TeleTracking. What you'll learn today: • Lessoned learned while expanding (1:16) • The importance of an EVS liason (2:25) • Managing an off-site Command Center(4:38) • Details of starting a Command Center from scratch(6:53) • Getting support from key players(8:26) • Top 3 Tips to Command Center success (10:49)

On today’s episode we continue our conversation with Paul Taber, Director, Centralized Patient Logistics Center at Broward Health in Broward County, Florida. In this segment, Paul discusses the culture shift in implementing an effective patient flow system. What you'll learn... - The role of leadership in the process (:38) - Bridging the gap of managing multiple facilities (2:05) - Marketing the Command Center to referring physicians (3:37) - Discharge planning process (5:10) - Advise to others (6:20)

On today’s episode we meet Paul Taber, Director, the Centralized Patient Logistics Center at Broward Health in Broward County, Florida. Paul discusses the steps to success in implementing an effective patient flow plan. Today you'll learn: - Buy in by key administrators (:35) - Staffing (1:44) - Addition of Case Management to process (3:!0) - Goals (4:12) - Disaster Management Preperation(5:40)

On today’s episode we meet Chris Wagoner, Regional Director, Clinical Support Services at Ascension, the largest Catholic health system with facilities in 23 states and the District of Columbia. Chris put his extensive background to work to pull together clinicians, support and IT to serve patients better. The answer was a Command Center. What you'll learn today: • Keys to creating a command center (:44) • Getting executive buy-in (3:33) • Successful onboarding strategy (5:10) • If I had to do it all over again... (8:00) • Outbound marketing (10:19) • Efficiency statistics (11:23)

On today’s episode, we meet William Folk, Assistant Director of Nursing and Patient Logistics at Northwell Health, Huntington Hospital. William has been critical in implementing pull methodology to help improve patient flow at Northwell/Huntington. Here's what you'll learn: • Strategizing organizational change (:40) • Pull + Accountability(2:50) • Reporting (6:15) • Ready to Move (7:20) • Next steps (10:21)

On today’s episode we meet Kim Whitley, Vice President of Patient Logistics and Care Coordination at Phoebe Putney Health System. Kim was a leader in the adoption of Teletracking at Phoebe Putney and continues to drive the technology to improve patient flow. What you'll learn: • Challenges facing Phoebe Putney (:34) • Rallying staff for technology implementation(2:30) • Working through a shift in culture(5:06) • Results and outcomes(6:18) • Next steps (7:44)

On today’s episode, TeleTracking’s Susan McLaughlin meets Tracy Lopez, product specialist for Community and Scheduling Workflow at TeleTracking. To get started, Tracy talks about how healthcare is impacted by the changing on-demand culture precipitated by Amazon. What you'll learn: • Delivery of Service vs. Emotional Experience (1:20) • Convenience of Text Communication (2:15) • Evolution of the Patient Experience (4:30) • Impact of PCP Experience on Overall Health System (6:10)

On today’s episode, TeleTracking’s Susan McLaughlin chats with Patient Flow specialists from Virginia Commonwealth University Health. Kelley Barry is Senior Clinical Applications Analyst and Lynn Goodloe is the Director of Patient Flow. VCU Health has been doing groundbreaking work with care progression indicators and was recently awarded the HIMSS Davies Award of Excellence for outstanding achievement of organizations that have utilized health information technology to improve patient outcomes and value. What you'll learn: • Subject Matter Expert (SME) Group (1:10) • Care Progression Indicators Improving Communication (5:21) • Automating the Discharging Planning Process (6:58) • How to Sustain the Success (9:45)

On today’s episode, TeleTracking’s Susan McLaughlin meets Dr. Eric Brown, Physician Executive with Palmetto Health. Dr. Brown's extensive Emergency Department background drives his passion for improved patient flow. What you'll learn from Dr. Brown today: • Engineering culture is like engineering processes (1:30) • Engaging top executives for success (4:05) • Prioritizing change (6:20) • Real-Time Demand Capacity Management (8:16) • What perfect patient flow looks like (10:22) • Preparing for disaster (12:00)

On today’s episode of the Patient Flow Podcast, we meet Kim Jefferson, the recipient of the second annual Daisy Award for Extraordinary Nurse in Patient Flow. Kim works for the Swedish Medical Center in Englewood, Colorado. What you'll learn in today's episode: • Passion for nursing (2:28) • Developing an award-winning patient flow process (4:40) • "Ready for the Next Patient" campaign (10:10) • Life-changing results (11:00)

On today’s episode of the Patient Flow Podcast, we meet Cheryl Stoke, Director of Clinical Resource Management and Patient Intake at Children's Healthcare of Atlanta. What you'll learn in today's episode: • The importance of deep clinical backgrounds in a transfer center staff (1:09) • Bringing transparency to physician communication (2:36) • Family-Centered Rounding pilot program (4:48)

On today’s episode of the Patient Flow Podcast, we continue our conversation with Kathy Menefee, a consultant with TeleTracking's Advisory Services Team. What you'll learn in today's episode: • The power of data in patient flow (:37) • Three steps of a comprehensive patient flow plan (1:44) • Example of a successful patient flow system at work (4:00)

On today’s episode of the Patient Flow Podcast, we welcome Kathy Menefee, a consultant with TeleTracking's Advisory Services Team. In Part 1 of this two-part interview, Kathy shares three key things hospitals can do to improve patient What you'll learn from today's episode: • Challenges facing hospitals implementing patient flow strategy (:50) • The importance of senior leadership in the process (4:12) • The role of Patient Flow Council (6:42) Watch for Part 2 of our conversation with Kathy Menefee in the days to come.

On today’s episode of the Patient Flow Podcast, we continue our conversation with Lisa Maples, Director of Centralized Patient Logistics at Health First in Rockledge, Florida. What you'll learn from today's episode: • Lessons learned from a command center start-up (:48) • The importance of physician integration in a command center (2:37) • Getting through overwhelming emergency situations(4:51)

On today’s episode of the Patient Flow Podcast, we welcome Lisa Maples, Director of Centralized Patient Logistics at Health First in Rockledge, Florida. What you'll learn from today's episode: • An RN's perspective's on patient logistics (:35) • Managing staffing turnover and on-boarding (3:28) • Three important things to have in place for a successful command center (6:02) Be sure to catch Part 2 for more information about implementing an effective command center.

On today’s episode of the Patient Flow Podcast, we continue our conversation with Tom Stafford, Vice President and Chief Information Officer for Halifax Health in Daytona Beach Florida. What you'll learn from today's conversation: • The importance of doing Multidisciplinary Rounding (MDRs) with clinical teams (:30) • Getting the executive team on board (6:15) • Project Roadmap for 2019 (7:45) • Cybersecurity (9:00)

On today’s episode of the Patient Flow Podcast, we welcome Tom Stafford, Vice President and Chief Information Officer for Halifax Health in Daytona Beach Florida. What you'll learn through today's conversation: • Goals for Halifax Health System's Technology Program (2:00) • The TeleTracking Customer Conference and Key MDR Takeaways (2:30) •Multidisciplinary Rounding and It's Impact on Length of Stay (3:40) Listen for Part 2 of our conversation with Tom Stafford of Halifax Health System.

On today’s episode of the Patient Flow Podcast, we continue our conversation with Joh Poshywak, vice president and general manager of the Enabling Technologies business at TeleTracking.

On today’s episode of the Patient Flow Podcast, we welcome Jon Poshywak, vice president and general manager of the Enabling Technologies business at TeleTracking. We learn about the three key considerations when choosing an RTLS solution. Part 2 to be released soon! For more information about RTLS/Enabling Technologies, please visit www.teletracking.com.

On today’s episode of the Patient Flow Podcast, we welcome James Waddell, Transit Support Services Manager with Moses H. Cone Memorial Hospital in Greensboro, North Carolina. James has been instrumental in adopting TeleTracking technology into Cone’s transport tracking – dropping facility transport times from 32 minutes to 26 minutes, and then down to 19 minutes with additional technology solutions. Listen in to hear how the program was rolled into their day-to-day operations…

On today’s episode of the Patient Flow Podcast, we celebrate National Nurses Week (May 6 – 12) by welcoming Nanne Finis, Vice President Advisory Services for TeleTracking and Maria Romano, Clinical Client Success Director for TeleTracking. The two will discuss the DAISY Foundation, a TeleTracking collaboration dedicated to recognizing the important work that nurses do.

On today’s episode of the Patient Flow Podcast, we welcome Tom Perry, Product Manager at TeleTracking and Karlin Miller, Director of Market Development for TeleTracking. Today, Tom and Karlin will share thoughts on TeleTracking’s newest solution – Community Placement. Community Placement is expanding TeleTracking’s reach beyond the walls of the hospital and into the post-acute space. Let’s learn more about Tom and Karlin and this exciting work they’re doing…

On today’s episode of the Patient Flow Podcast, we welcome Deb Kaczynski, Managing Consultant for TeleTracking’s Consulting Team. Deb works with organizations to help support and guide them to optimally use the TeleTracking technology. She does this by helping influence how they adopt the technology to change management and process redesign. Let’s listen in as Deb sheds light on this critical step in the process.

On today's episode of The Patient Flow Podcast, we welcome Betty Sopko, IT Manager of Business Applications at University Hospital Health System in Cleveland. Betty manages 11 IT professionals who support a variety of applications. She recently relocated a transfer center and discusses the IT phase of this undertaking.

On today's episode of The Patient Flow Podcast, we continue our conversation with Rusty Rooms of OUMC and Larissa Thorniley of UC Health. TeleTracking's Susan McLaughlin leads them through a discussion about processes and solutions in patient flow.

On today's episode of The Patient Flow Podcast, we welcome Rusty Rooms, Clinical Specialist, Emergency & Access Services at OUMC and Larissa Thorniley, Nurse Manager at UC Health. Both have extensive experience building a transfer center. Today, they tell us about the challenges and rewards. Be sure to catch Part 2 of the conversation.

On today's episode of The Patient Flow Podcast, we welcome Ann Hanford, Assistant Vice President of Capacity Management and Patient Flow Optimization at NYU Winthrop Hospital. Ann is a visionary who has successfully implemented a variety of web-based applications for NYU. TeleTracking's Susan McLaughlin talks to Ann about NYU's commitment to maintain patient flow standards.

On today's episode of the Patient Flow Podcast, we continue our conversation with Elisa Ayers, Director of The Patient Placement Center at Baylor, Scott & White Health in Dallas, Texas. In the second part of this conversation, we learn how the industry has changed and the important role data plays in the process.

On today's episode of the Patient Flow Podcast, we meet Elisa Ayers, Director of The Patient Placement Center at Baylor, Scott & White Health in Dallas, Texas. In part one of this two part conversation, Elesa shares the challenges of establishing a patient flow process within a large multi-prong system.

On today's episode of the Patient Flow Podcast, we continue our conversation with Hope Stack and Harmony Robinson of Palmetto Health System. In this episode, they discuss their accountable care units and how TeleTracking supports their efforts in moving forward.

On today's episode of the Patient Flow Podcast, we welcome Hope Stack and Harmony Robinson of Palmetto Health System in South Carolina. As the organization's System Flow Administrator and Nurse Analyst, respectively, the two have implemented innovative patient flow interventions. For more, be sure to listen to Part 2 of the conversation.

On today's episode of the Patient Flow Podcast, we continue our conversation with Charlotte Damato of Sarasota Memorial Healthcare System. She starts by expanding on how personnel changes supported their operational changes as they implemented their patient flow strategies.