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What if the fastest way to grow your healthcare organization is to slow down? In this episode of The Disrupted Podcast, Scott Middleton returns from Scotland straight into the thick of a merger — and what he's learning is reshaping how he thinks about change itself. Scott takes us inside the integration of TCPA and Providence Care into Your Health, where two very different models are colliding. One organization built 640 billing codes last year; the other built 40. One puts a single nurse practitioner in a building with no support; the other surrounds providers with nurses and community health workers. The opportunity is enormous — but so is the risk of moving too fast and scaring everyone away. What if the fastest way to grow your healthcare organization is to slow down? In this episode of The Disrupted Podcast, Scott Middleton returns from Scotland straight into the thick of a merger — and what he's learning is reshaping how he thinks about change itself. Scott takes us inside the integration of TCPA and Providence Care into Your Health, where two very different models are colliding. One organization built 640 billing codes last year; the other built 40. One puts a single nurse practitioner in a building with no support; the other surrounds providers with nurses and community health workers. The opportunity is enormous — but so is the risk of moving too fast and scaring everyone away. In this conversation, Jamie and Scott explore: Why a nurse practitioner alone is a "single source of failure" — and how staffing changes everything How to enter a building without threatening the provider they already love Why billing isn't bureaucracy — it's how Medicare knows you made a difference The art of giving people what they think they need now, and the rest over time Advanced care planning, DNRs, and why the right message sometimes needs a different voice This is a masterclass in change management disguised as a healthcare conversation. Listen now — and rethink what "disruption" really requires. Why a nurse practitioner alone is a "single source of failure" — and how staffing changes everything How to enter a building without threatening the provider they already love Why billing isn't bureaucracy — it's how Medicare knows you made a difference The art of giving people what they think they need now, and the rest over time Advanced care planning, DNRs, and why the right message sometimes needs a different voice This is a masterclass in change management disguised as a healthcare conversation. Listen now — and rethink what "disruption" really requires. www.YourHealth.Org
What if the most important care in the entire healthcare system is also the most underfunded? While hospitals and inpatient reimbursements rise with inflation, the physician fee schedule has quietly declined roughly 33% in real terms over 25 years — and this year it's facing another cut. In this episode, Jamie Preston sits down with Your Health CEO Matt Staub, just back from Capitol Hill, where he spent a record-setting 95-degree day meeting with seven legislative offices to advocate for physicians, providers, and the patients they serve across rural South Carolina, Georgia, and beyond. What follows is part field report, part reflection on why preventive primary care saves money and lives — and why we plan meticulously for weddings, retirement, and vacations, but treat our own health with a "call us if something happens" approach. In this conversation: Why a 2.5–5% physician fee cut hits frontline rural practices hardest The bipartisan doctors' caucus and the real appetite for reform Why winning can come from a loss — the Kobe Bryant mindset on process over outcome How a Disney ride (Spaceship Earth) reframes humanity's whole story around communication The case for proactive, team-based primary care over reactive sick visits Press play for a conversation about advocacy, communication, and a simple, powerful idea: the change you need to make starts with you.
This episode recorded live at the Becker's Spring 2026 Payer Issues Roundtable features Liz Signorella, Senior Director of Payor Contracting, Clover Health. She discusses reducing administrative burdens for providers, leveraging AI and real-time data to support proactive care, and improving patient outcomes through stronger care coordination and earlier intervention.In collaboration with Hippocratic AI.
This episode of Quality Matters examines the growing role of digital wellness and chronic condition management programs and the challenge of measuring what truly matters. Host Rachel Harrington is joined by Peter Robertson of the Purchasing Business Group on Health and California Quality Collaborative and Kevin Masci of Omada Health to discuss how digital health solutions can help address rising healthcare costs, workforce shortages and fragmented care experiences. Peter and Kevin explain why meaningful engagement goes far beyond app downloads and login counts. Instead, successful programs focus on sustained participation, patient-centered goal setting, integration with primary care and measurable improvements in health outcomes. The conversation explores how employers, health plans and providers are evaluating digital solutions through clinical outcomes, patient-reported outcomes, utilization measures and value-based contracting arrangements. The guests also discuss one of the most important challenges facing digital health: trust. Privacy, transparency, data security and clear communication about how patient data is collected and used all play critical roles in long-term adoption. The episode concludes with a Patient Voice segment featuring Brandee Hicks, who shares her firsthand experiences using digital health tools, highlighting both the convenience they offer and the ongoing challenges around interoperability, digital literacy and maintaining support after programs end.   Highlights Beyond Logins and Clicks Meaningful engagement isn't about how often patients open an app. It's about helping people achieve their health goals through sustained participation and measurable outcomes. Measuring What Matters Guests discuss the growing use of clinical outcomes, patient-reported outcomes, utilization data and value-based contracting to assess digital health program performance. Trust Is Essential Digital health solutions must address concerns around privacy, transparency, data security and how patient information is stored and shared. The Patient Perspective Brandee Hicks shares how digital tools can improve organization, access and self-management while also revealing gaps in continuity, support and interoperability. Looking Ahead The future of digital health depends on better integration with primary care, more personalized engagement strategies and stronger measurement frameworks that prioritize patient outcomes.   Key Quote: "If we're really serious about improving health outcomes, we have to move beyond measuring clicks and logins. The real question is whether people are achieving meaningful progress toward their health goals—and whether these programs are creating lasting value for patients, providers and purchasers alike." — Kevin Masci   Time Stamps: (02:20) Meet Peter Robertson (03:45) Meet Kevin Masci (05:53) Why Digital Solutions Matter (10:01) Care Coordination, Not Care Fragmentation (11:52) Defining Meaningful Patient Engagement (15:07) Why Consistent Measurement Matters (18:32) Measuring Outcomes in Value-Based Contracts (21:12) Data Stratification, Risk Adjustment and Performance Guarantees (27:22) Privacy, Trust and Transparency in Digital Health (30:44) The Future of Digital Wellness and Chronic Care Management (35:08) Patient Voice: Brandee Hicks (40:25) Patient Challenges, Access and Continuity of Care (45:23) Key Takeaways and Closing Thoughts   Dive Deeper: Connect with Peter Robertson Connect with Kevin Masci Connect with Brandee Hicks Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
What if your healthcare team already knew what happened during your hospital stay — before you even explained it? What if someone on your care team noticed you were struggling on a Saturday and simply showed up? In this episode, Jamie sits down with Christopher Laffey, Nurse Practitioner at Your Health, to break down what a truly connected, proactive model of care actually looks like when it's working. Christopher practices in North Charleston, SC, where his team — nurses, therapists, social workers, community health workers, and more — functions less like a traditional office practice and more like a living, breathing safety net woven around each patient's real life. What you'll hear in this episode: Why most patients are failing not because nobody cares, but because the system itself is fragmented — and what doing it differently actually looks like on a Tuesday morning The real difference between "patient-centered" as a marketing phrase and patient-centered as a daily practice (hint: it involves seeing the medication bottles on the kitchen table) A powerful real-life story of a bedbound patient whose caregiver suddenly disappeared — and how the team mobilized over a weekend, on their own time, to prevent a hospitalization The single mindset shift every clinician needs to make the transition from visit-based thinking to longitudinal care Why "value-based care" doesn't mean discounted care — it means the organization is accountable for your outcomes, not just your appointments If you've ever left a doctor's appointment feeling more confused than when you walked in, this episode will show you what healthcare can feel like when it's actually designed around you. www.YourHealth.Org
What does it actually cost when a doctor writes a verbal order over the phone instead of seeing the patient? Scott Middleton has the receipts — and the answer is going to make you rethink everything about how American healthcare spends its money. In this episode of The Disrupted Podcast, Scott announces a landmark three-way merger bringing Your Health together with Transitional Care Professionals of America (TCPA) out of Georgia and Providence Care, a hospice organization in South Carolina. The combined organization will serve approximately 55,000 active patients — not patients on a list, but people being seen regularly — and Scott lays out exactly how he's going to run it. What you'll hear in this episode: Why Scott's family owning 80% of the merged company changes everything about how decisions get made — and who they get made for The difference between fee-for-service and value-based care, and why the ACO model means every unnecessary hospitalization literally comes out of Your Health's pocket How Your Health's risk-adjustment-based visit model (16 visits per year per risk point) was independently validated by a new government study — and why it works The three things Scott is asking every new employee to do in the first weeks: align with a nurse practitioner, track every minute of care management, and recruit like their livelihood depends on it — because it does Why Scott's new management philosophy is six words: "Keep them out of the hospital and see your damn patients" This isn't a corporate announcement. It's a playbook for how healthcare can actually work when operators run the company, providers see their patients, and every minute of care gets counted. www.YourHealth.Org
In this episode, Shailu Verma, CEO and Co-Founder, Mila Health, discusses how AI agents are transforming care coordination, patient follow-up, and healthcare accessibility through personalized, multilingual support. He also shares insights on building scalable AI solutions, improving patient engagement, and reducing healthcare costs while maintaining high-quality care.
Heads up — this is Part 2 of Jamie's conversation with Jaclyn Taylor If you haven't heard Part 1 yet, go back and start there. It sets up everything we unpack today. Most healthcare teams are working hard. They're just not working together. And the patient is the one absorbing the cost. In this second half of the conversation, Jamie and Jaclyn move from the why into the how. What does it actually look like when a provider stops responding to today's schedule and starts managing an entire patient panel? How do you turn a community health worker, a pharmacist, a PT, and a social worker into one coordinated team instead of four parallel ones? And what's the difference between data that produces reports and data that produces decisions? You'll hear: Why "frequent touches" only work when they're connected — and how fragmented touches still land patients back in the hospital The quarterback model — what it actually means for a provider to own a patient's trajectory, not just their visit The shift from seeing patients to managing a population — and why most providers were never taught how Why we don't have a resource problem in healthcare — we have an orchestration opportunity How to use technology and data without drowning in either What "showing up" really means inside a system that isn't perfect yet This is the episode for anyone trying to lead change from inside a system that's still catching up. Press play. www.YourHealth.Org
What if every "non-compliant" patient was actually a signal that the system isn't working for them? In this episode, Jamie sits down with Jaclyn Taylor, Clinical Strategy Director at Your Health and a nurse practitioner who started her career as a home-based provider in 2020 — thrown straight into the fire of COVID, isolated patients, and a healthcare world rewriting itself in real time. What she saw inside patients' homes — medications scattered on tables, food insecurity, missing transportation — changed how she thinks about every chart she's ever read. You'll hear: Why a nurse-first pathway gives nurse practitioners a fundamentally different lens than a medical school pathway — and why patients feel it What working across home care, telehealth, trauma, and wellness teaches you about treating the whole human, not just the diagnosis Why trauma surgery turned Jacqueline into a believer in proactive, longitudinal care — and what gets missed when we only meet patients after something has already gone wrong The two words she uses to describe what's most broken in traditional healthcare: fragmentation and misalignment How empathy stops being a poster and starts being operational — built into the design of care itself If you've ever felt invisible inside the healthcare system, or if you're the one trying to fix it, this conversation reframes the whole game. Press play. www.YourHealth.Org
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
Chronic Myelogenous Leukemia CancerCare Connect Education Workshops
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
Triple Negative Breast Cancer CancerCare Connect Education Workshops
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
Metastatic Breast Cancer CancerCare Connect Education Workshops
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
Chronic Lymphocytic Leukemia CancerCare Connect Education Workshops
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
Waldenstrom’s Macroglobulinemia CancerCare Connect Education Workshops
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
Acute Lymphoblastic Leukemia CancerCare Connect Education Workshops
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
Marginal Zone Lymphoma CancerCare Connect Education Workshops
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
- Role of Caregivers in Care Coordination for People Living with Cancer & Co-Morbidities - What Research Tells Us About Caregivers, Including Long Distance Caregivers - Coordinating Follow-Up Appointments - Discussion of Adherence – Taking Pills on Schedule - Planning Ahead with Your Pharmacist: Lead Time in Refilling Prescriptions & Planning for Weekends, Travel & Holidays - Accessing Resources for the Costs of Care, Including Homecare - Finding the Practical Help You Need: Co-Pay Foundations, Federal, State & Local Programs - Learning How to Appeal Insurance, Medicare & Provider Denials - Tips on Choosing Community & Medical Resources to Improve Your Quality of Life - Strategies to Communicate More Effectively with the Health Care Team - Time Saving Self Care/Self Advocacy Tips for Caregivers - Questions for Our Panel of Experts
"We thought, from a nursing standpoint, 'What is our goal for doing this?' What we wanted was first, education of the patient. Can we successfully educate the patient to prepare them? Can we alleviate as much anxiety as possible so that they feel comfortable coming in and having this done? The second goal is to preserve kidney function throughout the treatment. To date, we've been successful with that. And the third goal is to complete treatment without infection," ONS member Chris Amoroso, BSN, RN, OCN®, registered nurse at Fox Chase Cancer Center in Philadelphia, PA, told Jaime Weimer, MSN, RN, AGCNS-BS, AOCNS®, manager of oncology nursing practice at ONS, during a conversation about intrarenal administration for upper urothelial tract disease. Music Credit: "Fireflies and Stardust" by Kevin MacLeod Licensed under Creative Commons by Attribution 3.0 Earn 0.75 contact hours of nursing continuing professional development (NCPD) by listening to the full recording and completing an evaluation at courses.ons.org by May 1, 2027. The planners and faculty for this episode have no relevant financial relationships with ineligible companies to disclose. ONS is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation. Learning outcome: Nurses caring for people with cancer require knowledge of the different routes for drug administration, including intrarenal administration via a percutaneous nephrostomy. Episode Notes Complete this evaluation for free NCPD. ONS Podcast™ episodes: Episode 141: Care Coordination for Urothelial Cancer Episode 133: Treatment Advancements for Advanced or Metastatic Urothelial Cancer ONS Voice articles: A Primer on Urothelial Cancer Chemo Combo May Be a Bladder Cancer Treatment Alternative During BCG Shortage Nurses Are Key to Patients Navigating Genitourinary Cancers Clinical Journal of Oncology Nursing articles: Avelumab First-Line Maintenance Therapy: Managing Patients With Advanced Urothelial Carcinoma Percutaneous Nephrostomy Infusion: Nursing Considerations for Treatment of Upper Urinary Tract Urothelial Carcinoma ONS Learning Libraries: Cancer of the Genitourinary Tract Safe Handling of Hazardous Drugs To discuss the information in this episode with other oncology nurses, visit the ONS Communities. To find resources for creating an ONS Podcast club in your chapter or nursing community, visit the ONS Podcast Library. To provide feedback or otherwise reach ONS about the podcast, email pubONSVoice@ons.org. Highlights From This Episode "In an office setting, it's not something we can really visualize. Patients will present with hematuria or flank pain, obstructions in the ureter, some hydronephrosis, they may be having a lot of urinary tract infections. And a routine cystoscopy in the office is not going to visualize the ureters. We can do biopsies like a ureteroscopy, a computerized tomography urogram, or a urine cytology. And those are usually the main ways of diagnosing upper tract disease—again, because it's rare." TS 2:33 "We ask patients to get into a comfortable position where they can sit or lay for an hour without too much movement. The movement of their body position can interfere with the flow of the medication going in. ... When we're ready to start, we're cleaning the ends of the nephrostomy tube and the IV tubing with a chlorhexidine solution. We're instilling this using micro drip tubing. The tubing has to be microchipped so we can accurately control the flow. The IV bag with medication is hung about 10 inches above kidney level. And the reason we do that is because we do not want to increase the intrarenal pressure. ... We want a slow infusion via gravity over about an hour. We're watching throughout the procedure to make sure that there's no leakage, no discomfort, really just watching the patient and having that communication with the patient. Are they feeling anything different? Do we notice a difference in the flow rate? Is it slowing down? And if so, why is it? Did the patient change position? If we have any [instance] where the patient says, 'I can feel something there,' or we see leakage, we stop that infusion immediately, emphasizing that it has to be gravity, never on a pump." TS 7:30 "We go over all the bacillus Calmette-Guérin (BCG) precautions because this is the drug that we're giving. As if we were doing traditional intravesical therapy such as placing a catheter up into the bladder, we're still giving patients BCG. So, we need them to follow the special precautions. We ask every patient, regardless of the drug we're giving them, to sit down to urinate, pour two cups of bleach in the toilet, let it sit for about 15 minutes, then close the lid and flush twice. Even though we're giving this for upper tract disease, it's still being excreted into the urine. So, precautions need to be followed. Sitting down to urinate to avoid splashing of the drug, putting the two cups of bleach in every time they urinate for a duration of six hours, closing the lid, and then flushing that toilet twice. The same precautions, whether it's traditional intravesical or intrarenal." TS 14:20 "The induction phase is the first six installations. So, the first time we give this drug, we're doing it once a week for six weeks. And during those six weeks, we're communicating with the patient. We'll do a follow-up phone call and ask, 'How are you feeling? Any issues?' And we do get to know our patients really well. ... If they call, we're going to send them for a urine culture and make sure there's nothing there. ... After those six weeks, we make sure the patient understands that this is not one course and done. We want to continue to do this to give them the best chance at preventing recurrence. After we've done those six, we'll wait about four to six weeks, and then we'll do a cystoscopy and ureteroscopy in the operating room to make sure we have the response we're looking for. Again, letting the patients know because sometimes they don't understand that this is going to continue—it's not six treatments and done." TS 23:08 "You can't think of this as the same as bladder cancer. This is in the upper tract. We can't approach it as if it was non-muscular invasive bladder cancer. The diagnosis is different. It's harder to diagnose. Again, we're not visualizing the ureters in a routine office cystoscopy. ... You can't resect it out. When I was talking to our surgeon, he said, 'You can't resect the urothelial disease in the ureters like you would in a bladder tumor.' You can't go and just pick it apart. It's a little bit more complex than that. You can't go in and resect out lesions in the ureter itself." TS 36:20
George Karandinos, MD, PhD, discusses his recent study on pediatric mental health outcomes after parental firearm injury.
Most organizations put "Collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient. In the first episode of Your Health University's brand-new Most organizations put "collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient. In the first episode of Your Health University's brand-new Our Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone. What you'll hear in this episode: Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time. Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone. What you'll hear in this episode: Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time. www.YourHealth.Org
What if the healthcare system your loved one relies on doesn't even know they need help until it's too late — and what would it look like if it did? In this Q1 2026 episode, Jamie Preston sits down with Matt Staub, CEO of Your Health, for a candid and wide-ranging look at how one of the country's largest home-based care providers is navigating the evolving landscape of value-based care, population health, and the human experience at the center of it all. Matt brings his characteristic clarity and heart to a conversation that is equal parts strategy, story, and honest reckoning with what the system still gets wrong. Key topics covered: Why 11% of patients account for 67% of all healthcare spending — and why most of them don't know they're in an ACO The evolution of value-based care: from quality-over-cost to outcomes + patient experience over total costs How Your Health is becoming proactive — not reactive — about falls, readmissions, and high-needs patients The quiet crisis of patient trust: down from 71% in 2020 to just 33% today, and what the correlation means for hospitalizations Real stories: a 79-year-old patient who went from barely existing to living fully — and Matt's own mom, who hasn't fallen since leaving the hospital after her stroke If you work in healthcare, advocate for someone in the system, or simply believe that better is possible — this episode will change the way you see what care can be.
In this episode, Robin Roberts, Director of Health IT Regulatory Affairs, PointClickCare & Novella Thompson, Hospital Administrator, Population Health, UVA Health, explore how health systems are transforming care coordination from hospital to post-acute settings through interoperability, real-time data, and AI. They share practical challenges, including discharge handoffs and medication accuracy, and highlight how predictive tools and stronger partnerships are improving outcomes across the continuum of care.This episode is sponsored by PointClickCare.
America spends nearly double what the fourth-ranked country spends on healthcare per capita — and still ranks among the worst in outcomes. So what exactly are we paying for? In this episode of the Experiencing Healthcare Podcast, Jamie Preston and Your Health CEO Matt Staub examine what happens when healthcare gets treated like gasoline: something people expect to be available, can't easily compare on quality, and ultimately choose based on price or convenience. When brand and price stop mattering, the only differentiator left is how patients are made to feel — and whether they trust the person across from them enough to actually change. What you'll hear in this episode: Why Matt ranks service above outcomes and access — and the patient story that changed how he thinks about both The "Chick-fil-A problem": how your healthcare experience is now being compared to your best service experience anywhere, not just the clinic down the street What provider burnout really looks like when a clinician closes their notes at 11pm wondering if their patient listened How insurance billing creates distrust that bleeds directly into the patient-provider relationship — and what healthcare organizations can do about it Why the most caring thing a doctor can do sometimes feels like the worst customer service in the room If you've ever felt like a number in a waiting room — or if you've ever been the one trying to help someone who wouldn't listen — this conversation will stay with you. Press play.
In this Bright Spots in Healthcare episode, host Eric Glazer convenes health plan leaders who are focused on what happens beyond the clinic visit, the moments between care where behavior, adherence, and risk quietly take shape. The conversation centers on how plans are operationalizing care without proximity by extending support into daily life, redesigning benefit strategies, and moving from episodic measurement to longitudinal influence. This is a candid discussion for executives who are still building, still questioning assumptions, and still shaping what sustainable, whole-person care can become. Together, the panel explores how digitally enabled self-management, continuous insight, and targeted human support are changing how plans influence outcomes over time. Our guests include: Timothy Law, DO, MBA, Chief Medical Officer, Highmark Inc. Deborah Hammond, MD, Vice President, Medical Director, Healthfirst Jamie Zajac, Senior Director of Care Coordination, Colorado Access Omar Manejwala, MD, Chief Medical Officer, DarioHealth Together, they explore: How health plans are designing care models around daily life rather than visit cadence, closing visibility gaps that claims and labs fail to capture What actually works when continuous engagement, behavioral support, and real-time data are combined to influence adherence and sustained behavior change How home-based data capture, AI-driven personalization, and integrated human coaching are improving outcomes across cardiometabolic, behavioral health, and musculoskeletal populations How these capabilities are being embedded into care management, quality improvement, and benefit design, particularly in environments facing access barriers, workforce constraints, and geographic limitations This episode offers an honest look at the structural, operational, and cultural shifts required to manage what happens between visits, and why that interval is where outcomes are ultimately won. Panelist Bios: https://www.brightspotsinhealthcare.com/events/care-without-proximity-winning-the-moments-between-care/  Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. https://docs.google.com/document/d/1h6TzhQ4-ZlUMY09pBI4NvpqwY1FKkL9lMPOEEpftVHA/edit?tab=t.0  Key Insights Summary: Find key insights from the discussion, guest takeaways, and detailed moderator notes captured by Eric during the conversation. https://www.brightspotsinhealthcare.com/wp-content/uploads/2026/03/Key-Takeaways_-Care-Without-Proximity-02-26-26.docx.pdf Resources: Report: Designing Benefits for Care Without Proximity and Sustained Outcomes This companion report examines how health plans can redesign benefits to address the most overlooked driver of outcomes: what happens in the time between clinical visits. Drawing on emerging evidence and real-world implementation, the report shows how continuous guidance, low-friction engagement, and integrated human support can influence daily behavior, preserve outcomes beyond treatment, and close the gap between what is authorized and what actually happens. Inside, you'll find insights on: Reframing benefit design from static access and eligibility rules to longitudinal accountability for sustained behavior Using data from daily life, behavioral, biometric, and contextual to move beyond lagging claims and EHR signals Applying operational personalization to intervene earlier and adapt support as member needs change Integrating targeted human support with technology to manage the transition after treatment and prevent backsliding Why investing in care without proximity is becoming urgent as workforce constraints and chronic disease prevalence continue to rise To request your copy from show producer, Vekonda Luangaphay at email vluangaphay@brightspotsventures.com. Thank You to Our Episode Partner, Dario: Dario is transforming how people manage their health through consumer-friendly digital solutions designed to drive lasting behavior change. By integrating comprehensive support across well-being and chronic condition management, Dario delivers highly personalized, adaptive experiences that help members stay engaged over time—resulting in meaningful clinical outcomes and measurable financial impact for health plans. Learn more at dariohealth.com. Schedule a Meeting with Omar Manejwala, MD, of Dario: To explore how Dario can support your organization in extending care beyond the clinic and driving sustained behavior change, reach outshow producer, Vekonda Luangaphay at email vluangaphay@brightspotsventures.com to schedule a meeting with Omar Manejwala, MD, Chief Medical Officer, Dario. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.  We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com. Â
What if the most expensive healthcare decisions aren't made in the boardroom — but in the exam room, when the wrong infection gets treated with the wrong antibiotic? In this episode of the Your Health University, Podcast, Jamie sits down with Madison Browning, a registered nurse in urology at Your Health, to talk about what proper urological care actually looks like, why it matters far beyond the individual patient, and how a strong, collaborative provider team is the difference between a patient thriving and a patient stuck in a revolving door of emergency room visits. What you'll hear in this episode: Why getting a UTI diagnosis right the first time has massive implications for patient health and system costs The role nurse practitioners play in specialized urology care — and why their expertise is often underestimated How the team-based model at Your Health empowers every provider to collaborate and deliver better outcomes The direct connection between outpatient urology care and reduced hospital stays, ER visits, and downstream Medicare and tax costs Madison's genuine gratitude for the team around her — and what it looks like when a healthcare culture actually works If you've ever wondered whether the healthcare system could do better — this episode is proof that it already is, one patient at a time. www.YourHealth.Org
What if the most powerful clinical tool in healthcare wasn't a drug, a device, or a data platform — but a word? In this episode of Experiencing Healthcare, Jamie and Matt have a conversation that starts with Disney World germs and ends with something that will change the way you lead your team tomorrow. They unpack the idea of Intentional Positive Reinforcement — not the hollow "great job" you throw over your shoulder in the hallway, but the kind of deliberate, meaningful recognition that creates a ripple effect all the way to the patient's bedside. Matt shares what a dental hygienist taught him about doing things right, why a pair of clicking heels in a nursing home hallway was actually a leadership strategy, and what happens to a healthcare team that only ever hears what they're doing wrong. This is a conversation for the bedside nurse and the C-suite executive. For the credentialing specialist who never sees a patient and the clinical coordinator who sees dozens. Because in healthcare, everyone plays a role in the patient experience — and the way we lead people determines the care those people deliver. If you've ever wondered whether your words are adding to your team or subtracting from them, this episode is your answer.
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