Podcasts about business guidance

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Best podcasts about business guidance

Latest podcast episodes about business guidance

SimpleBiz360 Podcast
What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62

SimpleBiz360 Podcast

Play Episode Listen Later May 23, 2025 0:48


One. Just one. Today. There is low-hanging improvement opportunity fruit all around us. We invite you to grab a pen, paper, find a quiet space, and we are confident you can find an easy, customer-pleasing improvement in 30 minutes of thought. One. Just one. Today.Support the show

SimpleBiz360 Podcast
Is your company merely taking orders, or creating experiences? #61

SimpleBiz360 Podcast

Play Episode Listen Later May 20, 2025 0:53


Like it or not, consumers are gauging the purchasing process through the lens of experience. Every word, motion, action, or inaction, seems to be subject to an experience scorecard. If your company is not buying into this, you are most likely losing potential sales to the competition.Support the show

SimpleBiz360 Podcast
Does your company have a mindset to routinely update customers? #60

SimpleBiz360 Podcast

Play Episode Listen Later May 16, 2025 0:54


Be the customer from time-to-time. Thank about how your products, and services affect the buyer. As you peer through the user lens, ask yourself what you would want to know. This periodic exercise can be fun, and beneficial to your bottom line! We encourage you to embrace this mindset. Think. Fix. Deliver. Create more repeat, and referral customers.Support the show

SimpleBiz360 Podcast
What value does your company place on providing customers user-friendly information? OMOQ #59

SimpleBiz360 Podcast

Play Episode Listen Later May 13, 2025 0:57


Do you give customers detailed information? How often? Is it vital information? Are you bypassing the release of pertinent information the customer is wanting to receive? What formats do you use to communicate information. Is this information written with internal company-speak, or is it presented with simplicity, and clarity that customers can understand?Support the show

SimpleBiz360 Podcast
Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58

SimpleBiz360 Podcast

Play Episode Listen Later May 9, 2025 0:59


Solving customer problems requires a rolling up of the sleeves, managing the details, and finding a workable solution. This can be hard work requiring patience, diligence, and research. Is this your company? If not, should it be?Support the show

SimpleBiz360 Podcast
Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57

SimpleBiz360 Podcast

Play Episode Listen Later May 6, 2025 0:59


CIT units are a valuable corporate component that can offer insight to necessary changes. As many athletic coaches have said, “if we are not striving to always get better, we are getting worse.” Why? Because competitors who use CIT units will surpass stagnant mindsets. Complacency breeds mediocrity.Support the show

SimpleBiz360 Podcast
How many times do you catch yourself finishing customer sentences? OMOQ #56

SimpleBiz360 Podcast

Play Episode Listen Later May 2, 2025 0:55


Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finish the customer sentences in hopes of speeding things up. If this is you, maybe it's time to slow the train down, and let the customer finish?Support the show

SimpleBiz360 Podcast
Has over-talking become a habit in your business conversations? #55

SimpleBiz360 Podcast

Play Episode Listen Later Apr 29, 2025 0:58


Very few customers admire vendors that talk over them. Humans have two ears to listen, and only one mouth to speak. If over-talking is overtaking your customer interactions, then maybe it's time to let listening overtake talking?Support the show

SimpleBiz360 Podcast
Does your business correspondence resemble short hand text messages? #54

SimpleBiz360 Podcast

Play Episode Listen Later Apr 25, 2025 0:52


Business writing skills are deteriorating quickly. As we drag societal norms into business, our letters and emails are filled with cryptic acronyms, incomplete sentences, and confusing messages. Where are you in this mix? Where is your team in this mix? Maybe it is time to revamp our writing skills?Support the show

SimpleBiz360 Podcast
Do you abuse the implementation of verbal auto-correction? #53

SimpleBiz360 Podcast

Play Episode Listen Later Apr 22, 2025 0:57


Customers rely on vendor product knowledge like a car driver depends on headlights in the dark. As vendors, we are called on to share our knowledge in a professional manner. Are you being professional, or is the art of condescending auto-correction the tenor of your conversations with customers?Support the show

SimpleBiz360 Podcast
What is the anticipated cost of creating unhappy customers? #52

SimpleBiz360 Podcast

Play Episode Listen Later Apr 18, 2025 0:55


The true cost of creating unhappy customers is crippling. Let the next 60 seconds tickle your ears, and improve the ways you are servicing customers.Support the show

SimpleBiz360 Podcast
How are you demonstrating authenticity during customer interactions? OMOQ #51

SimpleBiz360 Podcast

Play Episode Listen Later Apr 15, 2025 0:51


Scripted, and teleprompter utterances are overwhelmingly rejected by the most recent generations of buyers. Authenticity is the desirability of modern consumers. So, what are you doing to answer the call?Support the show

SimpleBiz360 Podcast
Is your company guilty of telling customers what they want to hear? OMOQ #50

SimpleBiz360 Podcast

Play Episode Listen Later Apr 11, 2025 0:50


Often times, customers are much smarter than we give them credit for. In fact, customers usually know when we are shoveling them word-dung. What if you started telling customers what they deserve to hear?Support the show

SimpleBiz360 Podcast
Are you able to defend what you tell, and sell customers? OMOQ #49

SimpleBiz360 Podcast

Play Episode Listen Later Apr 8, 2025 0:52


Making outlandish claims is a huge shortfall in the business world. What if you could use seven, simple tools to covert your statements into provable claims. Tune in for 60 seconds and we will share the Magnificent Seven!Support the show

SimpleBiz360 Podcast
Imagine how a LEARN, EARN and RETURN career can invest in the future? OMOQ #48

SimpleBiz360 Podcast

Play Episode Listen Later Apr 4, 2025 0:59


This “give and take” world needs more professionals who invest in the future of business. We spend our careers learning our crafts, and then earning the rewards. Yet, many of us stop right there. What if we were to add a RETURN chapter to our careers?Support the show

SimpleBiz360 Podcast
Is your CSR team proactive-centric? OMOQ #47

SimpleBiz360 Podcast

Play Episode Listen Later Apr 1, 2025 0:58


Simply put…do you teach CSR mechanics that emphasize getting to the customer, before they get to you? Imagine the depth of customer satisfaction if your company aimed at this target?Support the show

SimpleBiz360 Podcast
Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46

SimpleBiz360 Podcast

Play Episode Listen Later Mar 28, 2025 0:57


Red Zone Tugging (RZT) is one of the largest contributors to customer defections. Perhaps today is the right time to investigate if your business is infected with RZT?Support the show

SimpleBiz360 Podcast
Do you want to improve your customer experience deliverables? OMOQ #45

SimpleBiz360 Podcast

Play Episode Listen Later Mar 25, 2025 0:54


Continuous Improvement can be fun and lucrative. All it takes is a mindset that hinges on asking, thinking, identifying, researching, listening, observing, trying, applying, or frying.Support the show

SimpleBiz360 Podcast
Do you deliberately put customer needs ahead of company needs? OMOQ #44

SimpleBiz360 Podcast

Play Episode Listen Later Mar 21, 2025 0:55


This mindset personifies a customer-centric culture that delivers excellent satisfaction. Buyers reward vendors who deliver customer-first service. Want more repeat and referral business? If so, then start reshaping your service model today!Support the show

SimpleBiz360 Podcast
Do you treat your vendors with the respect they deserve? OMOQ #43

SimpleBiz360 Podcast

Play Episode Listen Later Mar 18, 2025 0:58


Does your company culture contain a mindset that values vendor relationships. Today might be the perfect day to turn your purchasing team into a Vendor Relations Team!Support the show

SimpleBiz360 Podcast
Are you making customers play a game of circular service? OMOQ #42

SimpleBiz360 Podcast

Play Episode Listen Later Mar 14, 2025 0:56


Putting customers on a service merry-go-round sews seeds of discontent, and many times leads to permanent customer defections. Maybe it's time to stop the gamers in exchange for instant servicing?Support the show

SimpleBiz360 Podcast
Do your managers use travel as an excuse for not responding to emails? OMOQ #41

SimpleBiz360 Podcast

Play Episode Listen Later Mar 11, 2025 1:00


Technology now provides tools that allow us to read, respond and react to customer issues with lightening speed. However, so many companies have leaders who cannot answer a simple question for 2 weeks. Why? Because they are traveling. How lame! If this describes your business, maybe it's time for some changes, and some Technology Tool Training!!!Support the show

SimpleBiz360 Podcast
Who's in charge? OMOQ #40

SimpleBiz360 Podcast

Play Episode Listen Later Mar 7, 2025 0:56


Does your customer know where to turn to get an answer? Maybe it is time to consider ways to stop keeping customers in the dark!Support the show

SimpleBiz360 Podcast
Are we choosing not to shovel snow off of customer driveways? OMOQ #39

SimpleBiz360 Podcast

Play Episode Listen Later Mar 4, 2025 1:00


Sometimes we make doing business harder than it needs to be for our customers. Maybe this is a good time to pick up a shovel, and streamline the tasks we require from our customers.Support the show

SimpleBiz360 Podcast
What if the use of DIRECT MAIL could increase your revenue? OMOQ #37

SimpleBiz360 Podcast

Play Episode Listen Later Feb 25, 2025 0:57


What if something “OLD SCHOOL” could be considered “FRESH” by our customers? Maybe it's time to take a trip to the post office!Support the show

SimpleBiz360 Podcast
When was the last time you gave customers something extra? OMOQ #36

SimpleBiz360 Podcast

Play Episode Listen Later Feb 21, 2025 1:00


Well over 50% of our customers expect less service than our businesses advertise. Today could be the perfect time to start exceeding those customer expectations?Support the show

SimpleBiz360 Podcast
Are there leaders in your company that are afraid to manage issue resolutions? OMOQ #35

SimpleBiz360 Podcast

Play Episode Listen Later Feb 18, 2025 0:56


Tough situations deserve leaders that don't shy away from managerial duties. Maybe it's time to take inventory on which managers avoid management duties because they fear confrontations!Support the show

SimpleBiz360 Podcast
When was the last time your company trained employees on phone etiquette? OMOQ #34

SimpleBiz360 Podcast

Play Episode Listen Later Feb 14, 2025 1:00


Societal trends are rapidly removing phone conversations from daily life. However, the phone is still important to the operation of many businesses. If you are one of these companies, maybe it's time for some phone role-playing!Support the show

SimpleBiz360 Podcast
How much volunteer service does your company provide to customers? OMOQ #33

SimpleBiz360 Podcast

Play Episode Listen Later Feb 11, 2025 0:53


Are your customers receiving stewardship service without having to ask for it? Is it time to reexamine your CSR mindset?Support the show

SimpleBiz360 Podcast
Are customers truly happy with your level of customer service? OMOQ #32

SimpleBiz360 Podcast

Play Episode Listen Later Feb 7, 2025 1:00


When was the last time you actually asked a customer what they think of your products and services? The digital age is pushing us away from talking, or visiting with customer. Maybe it's time for a REBOOT!Support the show

SimpleBiz360 Podcast
Is margin erosion chipping away at the profitability of your company? OMOQ #31

SimpleBiz360 Podcast

Play Episode Listen Later Feb 4, 2025 1:00


Imagine rarely measuring your actual production costs against the estimated costs on paper? Far too many businesses suffer from this lack of detail management. Don't wait until year end to find out. We invite you to start measuring and managing today!Support the show

SimpleBiz360 Podcast
Imagine what your business would look like if you became a Doctor of Details? OMOQ #30

SimpleBiz360 Podcast

Play Episode Listen Later Jan 31, 2025 1:00


Getting into the weeds of business details is not sexy, or fun. However, customers love vendors that do the gardening to ensure seamless transactions. What say you?Support the show

SimpleBiz360 Podcast
How are you using situational observations to improve your business? OMOQ #29

SimpleBiz360 Podcast

Play Episode Listen Later Jan 28, 2025 1:00


As we do life, continuous improvement ideas are all around us. How often do you dissect a situational observation, and then relate it to improving your business practices?Support the show

SimpleBiz360 Podcast
How many invoices is your company not sending? OMOQ #28

SimpleBiz360 Podcast

Play Episode Listen Later Jan 23, 2025 0:59


Not sending invoices is a spotty illness that affects many small, medium, and large businesses. Maybe this is the perfect time to do an invoice audit at your company. You might be surprised with the results!Support the show

SimpleBiz360 Podcast
What if an appetite for continuous improvement could change your profitability? OMOQ #27

SimpleBiz360 Podcast

Play Episode Listen Later Jan 20, 2025 0:47


Calculated profitability is usually much different than what actually hits the bottom line. Is it time for your company to investigate, and correct costly variances?Support the show

SimpleBiz360 Podcast
Does Your Company Have a Uniqueness That Stands Out Amongst the Competition? OMOQ #26

SimpleBiz360 Podcast

Play Episode Listen Later Jan 16, 2025 0:53


Customers get sick of the same old…same old. Price…quality…delivery…blah…blah…blah! Consumers want differentiation, and they will pay for uniqueness. What attributes separate your company from the pack of competitors?Support the show

SimpleBiz360 Podcast
How Does Your Company Prove That Product and Service Claims Are True? OMOQ #25

SimpleBiz360 Podcast

Play Episode Listen Later Jan 13, 2025 0:57


Many customers see through false, and exaggerated claims. Becoming a truth detective is a common practice for consumers who have been burned too often. How does your company prove claims?Support the show

SimpleBiz360 Podcast
What Does It Cost Your Business When You Betray Customers? OMOQ #24

SimpleBiz360 Podcast

Play Episode Listen Later Jan 9, 2025 1:00


Bad transactional experiences often result with customer defections. Are potential repeat customers never coming back for seconds? If so, how are you going to fix it?Support the show

SimpleBiz360 Podcast
Are Sincere Apologies Part of Your Customer Service Mindset? OMOQ #23

SimpleBiz360 Podcast

Play Episode Listen Later Jan 6, 2025 0:59


Humility is a trait that customers don't often see from companies. How often do you eat some humble pie, and actually apologize to a customer when you made a mistake?Support the show

SimpleBiz360 Podcast
Would Customers Describe Your Company as Careful, or Careless? OMOQ #22

SimpleBiz360 Podcast

Play Episode Listen Later Jan 2, 2025 1:00


The epicenter of the Experience Economy is how well we respect customer time. To be good stewards of customer time, we must be doctors of detail, and we need to put customer needs above our own. How do customers score your level of care?Support the show

SimpleBiz360 Podcast
Is Your Customer Service Managed by Personality, or Process? OMOQ #21

SimpleBiz360 Podcast

Play Episode Listen Later Dec 30, 2024 1:00


The Experience Economy begs companies to understand what customers want, need, and deserve. If we believe this, then why do so many companies operate without customer service protocols, or training?Support the show

SimpleBiz360 Podcast
How Often Do You Sweep Business Issues Under the Rug for Someone Else to Deal With? OMOQ #20

SimpleBiz360 Podcast

Play Episode Listen Later Dec 26, 2024 0:49


Systemic problems often have roots in unmanaged issues. Sometimes this becomes a pattern that appears in many areas of the business. How is this affecting your customers? Better yet, how is this affecting your bottom line?Support the show

SimpleBiz360 Podcast
Do You Ever Avoid Managing an Issue Because You Think It Will Lead to Confrontation? OMOQ #19

SimpleBiz360 Podcast

Play Episode Listen Later Dec 23, 2024 0:53


Out of fear, leaders often select to ignore tricky situations. Why? Because they mislabel the mess as a possible confrontation, when in reality, the adversity is an opportunity to put management skills to work! Support the show

SimpleBiz360 Podcast
Does Your Company Promote a Different Experience Than It Delivers? OMOQ #18

SimpleBiz360 Podcast

Play Episode Listen Later Dec 19, 2024 0:43


How often does your company check to see if marketing, social media, sales, and service are on the same page? In other words, does the picture in your menu match what the kitchen delivers?Support the show

SimpleBiz360 Podcast
Does Corporate Internal Language Match Customer-Facing Language? OMOQ #17

SimpleBiz360 Podcast

Play Episode Listen Later Dec 16, 2024 0:48


Is your company casting a cryptic net by confusing customers with internal jargon they are unfamiliar with? If so, then maybe it's time to get everyone on the same page!Support the show

SimpleBiz360 Podcast
Are You Treating Problems as Improvement Opportunities in Disguise? OMOQ-16

SimpleBiz360 Podcast

Play Episode Listen Later Dec 12, 2024 0:41


SimpleBiz360 Podcast
Are You Transferring Too Many Transactional Task Loads to Customers? OMOQ-15

SimpleBiz360 Podcast

Play Episode Listen Later Dec 9, 2024 0:42


Often times companies lighten their hourly workloads by casting time-consuming responsibilities over to customers. Are you sure this is the type of customer experiences you want to create?Support the show

SimpleBiz360 Podcast
How Can You Simplify the Customer Buying Process? OMOQ-14

SimpleBiz360 Podcast

Play Episode Listen Later Dec 5, 2024 0:49


Buyers appreciate companies that make their jobs easier. What are some of the ways your company can streamline the buying process for your customers?Support the show

SimpleBiz360 Podcast
Imagine the Benefits of Seeing Your Company in Slow Motion? OMOQ-13

SimpleBiz360 Podcast

Play Episode Listen Later Dec 2, 2024 0:59


Professional sports use slow motion technology to assist with accurately analyzing gametime activity. Imagine the improvement opportunities businesses could uncover by seeing transactional activities in slow motion?Support the show

Entrebrewer
From Pro Baseball to Mortgage Loan Officer: Pat Doyle Shares His Career Transition Journey

Entrebrewer

Play Episode Listen Later Nov 14, 2024 32:56


I'm pretty excited about today's in person episode.This guest and I have been connected for 8+ years after playing softball together. Unfortunately our team has folded because many of us are old, but nonetheless he and I have built a relationship over the last couple of years.Earlier this year I had the opportunity to be a guest on his show, and had a great time. And now it's time to bring him onto my show. My guest today is Pat Doyle. Pat is a Loan Officer at Guild Mortgage Company and Co-Host of The Zach and Pat Show. Pat's Bio:Pat was born and raised in St. Louis, MO. He attended Oakville High School before going to Missouri State University where he played 4 years of baseball and Majored in Finance. After college he was drafted by the Cincinnati Reds and played 5 years professionally. For the last 9.5 years Pat has been a licensed Mortgage Loan Originator for Guild Mortgage Co. The loves of his life are his two sons, Conor and Oliver and are the reason behind his why!Connect with Pat:Facebook: https://www.facebook.com/pat.doyle.397 Instagram: https://www.instagram.com/stl_mortgagenerd/ Tik Tok: https://www.tiktok.com/@stl_mortgagenerd LinkedIn: https://www.linkedin.com/in/patrickdoyle32/ Builders of Authority:FREE Facebook Group: https://www.facebook.com/groups/7685392924809322 BOA Mastermind: https://buildauthority.co/order-form-mastermind GoHighLevel Extended 30-day Free Trial w/TONS of Personal Branding Bonuses: http://gohighlevel.com/adammcchesney