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Are you actually listing a phone number? Are you actually answering calls, recording voice mails, listening to these voice messages, and then acting on them? If you are not managing the phone properly, you are running the risk of creating unhappy current, and potential customers. Maybe it's time to start treating your phone with the respect customers are looking for!Support the show
At the end of our careers, very few of us will be able look back and say that we accomplished what we set out to do. Why? The reason is because so many of us don't know where we are going, and instead, we opt to travel any road that takes us forward. What if you were to create, write down, a then look at your career goals often? Two things would probably happen. Number one, you would achieve many of your goals. Number two, you would feel satisfied by living out a successful career. When the sun sets on our careers, it is not for other people to measure our success. It is up to each of us individually. Goals help us satisfy our own career aspirations Have fun setting your goals!Support the show
In dieser Episode HIGH PERFORMANCE TALKS spricht Anke van Beekhuis mit Paul Leitenmüller, CEO von Opinion Leaders Network und vormals Managing Partner beim Nachrichtenmagazin Profil. Paul teilt seine Sicht auf High-Performance-Culture, erklärt, warum Lebensglück und Erfüllung bei der Arbeit untrennbar verbunden sind, und wie Disziplin, Spaß und klare Ziele den Unternehmenserfolg antreiben. Außerdem gibt er Einblicke in den Wandel der Medienlandschaft, den Einfluss von Digitalisierung und Social Media – und verrät, warum Infotainment der Schlüssel zu schneller, wirkungsvoller Kommunikation ist.
When interviewing with companies, please remember that many previous interviewees have spewed endless lies and embellishments about their workplace capabilities. So how can you separate yourself from these other liars? Easy! Bring the receipts. Prove your capabilities during your interview. Many people claim things they cannot prove. Don't be one of those false claim artists. Prove your capabilities.Support the show
One of the best insurance policies for a successful career, is to develop a mindset of continuous improvement. With this mindset, your career can become more lucrative. Without it, you run the risk of hitting a dead end. Is it time to take out a new career insurance policy?Support the show
The answer should be 36 new business tools. Settle for nothing less. Imagine doing this for 5 years? Do it, and watch your career take off!Support the show
It's a fact-finding mission and a meal at the very same time! With her little tendrils racing, Nora starts getting the lay of the galaxies for the rest of the group while everyone else just tries to figure out what to have for dinner!Episode 6/11Content Warnings: Adult Language, Adult Situations, Body Horror (weirdness), ProfanityRocco Larga is PJNora Nickels is HarmWren Muller is AmesGene Campbell is ObieDead Reign®, Phase World®, Megaverse® and RIFTs® are © Copyright and Registered Trademarks owned by Palladium Books. Used with permission. If you want to know more about Dead Reign®. Used with permission. You can find out more about Dead Reign®, Phase World®, and the rest of Palladium's amazing RPG offerings in both print and PDF forms at www.palladiumbooks.com Our theme song, Adventure's Kindness (8 Bits Retro Chiptunes)(Main) by GonzaloEM is used under a commercial license which includes synch licensing.If you want to reach out to the Real Play Games Podcast, feel free to email us at realplaygamespodcast@gmail.com or reach us on Tumblr under RealPlayGamesPodcast or on Bluesky @realplaygamespod.bsky.social. If you'd like to help support the show, as well as get early access to episodes, exclusive episodes, and behind-the-scenes looks at how we make our adventures, head on over to www.patreon.com/realplaygamespod and become a Patron today!Support the show
Atemberaubend! Überall Striche, jedes Barthaar ist erkennbar! Ganz, ganz wunderbar mein Herr. So oder so ähnlich klang es wohl des Öfteren in Albrecht Dürers Atelier am Albrecht-Dürer-Platz, wenn wieder rot besamtete Patrizier aufliefen, um dem jungen Altmeister eines seiner Werke unterm Hintern wegzukaufen. Kunst halt! Und in genau diese Stiefel ziehen sich unsere beiden Radiokurator:innen Eisi (remote) und Meisi (on-site) an und stapfen los in die wirren der Kunstgeschichte, die ja bekanntlich so alt ist, wie der Traum vom fliegen, der ja seinerseits auch schon einige Lenze zählt. Da Herr Eisenbart mal wieder unpässlich ist, hat er uns ein Lexikon der Kumfstbegriffe erstellt, in das wir auch gerne mal hineinhören. Frau Meisendraht indes hat sich im Schnelldurchlauf die gesamte westliche Kunstgeschichte in den Schlund gestopft und göbelt sie uns, einer Vogelmutter gleich, ganz frisch-fröhlich in die Schnäbel. Das tut sie aber nicht alleine, denn zu zweit ist einfach besser: Herr Chillbert Knödel vom “Uhu-Ball-institut für zeitvergessene Knust” hat sich bereit erklärt, uns seine Expertise in Form von hinein geworfenen Kommentaren zur Verfügung zu stellen, was wir natürlich mit Handkuss annehmen, gefälligst. Es soll also von der Steinzeit über die Antike bis hin in die Jetztzeit um alles gehen, was die Kunstgeschichte so hervorgebracht hat: Wehrkirchen, Individuen und Genies, Ohren und Brunnen spielen Rollen in dieser ziselierten Revue des Ausdrucks. Und am Ende definieren wir sogar den Kunstbegriff. Natürlich wieder dabei: Die schillernden Texte unseres original EBMD-Autor:innenpools, die um uns in einem schwindelerregenden Reigen herumtanzen und unsere Herzen erfreuen. Prösterchen Ihr Pappy, der Redaktionspapgey ============ Die Autor:innen - Lisa Neher - Katrin Rauch - David Telgin - Christian Knieps - Bastian Kienitz - Maria Fischer - Ella:r Gülden Die Sprecher:innen - Maria Fischer
Künstliche Intelligenz ist längst kein Zukunftsversprechen mehr – sie ist Realität. Viele denken bei KI sofort an ChatGPT, an Bildergeneratoren oder smarte Assistenten im Smartphone. Doch KI steckt längst auch in unseren Autos: Sie steuert Assistenzsysteme, optimiert Energieflüsse im E-Antrieb und passt Infotainment an unsere Gewohnheiten an. Unsichtbar und doch allgegenwärtig. In dieser Episode des Mensch-Technik Podcast nehme ich Sie mit auf eine Reise durch die aktuelle und zukünftige Welt der KI: - Welche Arten der KI gibt es eigentlich? Oder ist ChatGPT schon alles? - Sechs Grenzen und Herausforderungen, die den Weg der KI prägen - Drei Zukunftsaspekte, die unser Verhältnis zu Mensch und Technik grundlegend verändern werden Von Generative AI zur Agentic AI, vom Netz der Menschen zum Netz der Maschinen, von Automatisierung zu Human-Centered AI: Wir stehen an einem Wendepunkt, an dem sich entscheidet, wie wir mit KI leben, arbeiten und fahren werden. KI ist nicht nur ein Werkzeug. Sie ist auf dem Weg, Akteur und Partner zu werden, mit Chancen, Risiken und der Frage: Wie sehr vertrauen wir ihr?
This is a great look in the mirror type of an exercise. Some of us do business with the utmost passion, and often times our excitability can be mistaken as anger. Double check the way you talk and interact with associates, customers and executives. Are you projecting, genuine passion, or does your excitability project as anger?Support the show
If you want a contagious business quality to help grow your business, then try your hand at displaying genuine enthusiasm. Customers crave authenticity, transparency, and truth from suppliers, and they can sense one they run into a phony. So when they run into someone who is genuinely enthusiastic, it goes a long way to creating a healthier business relationship.Support the show
In der deutschen und europäischen Automobilindustrie reiht sich eine schlechte Nachricht an die andere, der Kostendruck steigt, es brechen Margen und Jobs weg. Zugleich drängen chinesische Anbieter wie BYD immer erfolgreicher auf den europäischen Markt und machen mit günstigeren Fahrzeugen und digitalen Dienstleistungen den Europäern Konkurrenz. Haben Volkswagen, Mercedes und andere etablierte Hersteller da mittelfristig noch Aussichten im Wettbewerb zu bestehen? „Wenn man einen Mercedes nimmt und ein chinesisches Fahrzeug daneben stellt, dann würde man sicher auf der Hardware-Seite noch viele Unterschiede feststellen“, sagt Andreas Herrmann, Automobil-Experte der Universität St. Gallen, im Wirtschaftspodcast von Capital. „Die Frage ist nur, wie wertvoll das noch für den Kunden ist. Schaut der sich noch genau das Spaltmaß an oder geht es mehr um Infotainment und Software?“ Ein Problem haben die heimischen Hersteller nach Ansicht Herrmanns vor allem bei Elektroautos, da sie keine eigene Batteriefertigung aufgebaut haben. „Da haben wir keine Chance mehr, den Zug haben wir verpasst“, sagt Herrmann. „In Europa ist das ein Zukaufteil, das in Asien beschafft wird. Mit allen Konsequenzen. Das finde ich sehr dramatisch für die europäische Automobilindustrie.“ +++Eine Produktion von RTL+ Podcast.Host: Nils Kreimeier.Redaktion: Lucile Gagnière.Produktion: Andolin Sonnen. +++Weitere Infos zu unseren Werbepartnern finden Sie hier: https://linktr.ee/diestundenull +++60 Tage lang kostenlos Capital+ lesen - Zugriff auf alle digitalen Artikel, Inhalte aus dem Heft und das ePaper. Unter Capital.de/plus-gratis +++Unsere allgemeinen Datenschutzrichtlinien finden Sie unter https://datenschutz.ad-alliance.de/podcast.html +++ Wir verarbeiten im Zusammenhang mit dem Angebot unserer Podcasts Daten. Wenn Sie der automatischen Übermittlung der Daten widersprechen wollen, klicken Sie hier: https://datenschutz.ad-alliance.de/podcast.html ++++++ Hinweis zur Werbeplatzierung von Meta: https://backend.ad-alliance.de/fileadmin/Transparency_Notice/Meta_DMAJ_TTPA_Transparency_Notice_-_A… +++Unsere allgemeinen Datenschutzrichtlinien finden Sie unter https://art19.com/privacy. Die Datenschutzrichtlinien für Kalifornien sind unter https://art19.com/privacy#do-not-sell-my-info abrufbar.
Customers want easy to understand product explanations. Brevity and clarity should be the horses pulling our product carts. Does this sound like your company? If not, we encourage you to find ways to become brief, clear, and understandable (BCU) to customers.Support the show
„Don't make me care, make me happy” – dieses Zitat von Prof. Wolfgang Henseler aus der vorletzten Folge von WAS MICH BEWEGT sollte das Credo moderner User Experience im Connected Car sein. Eigene Erfahrungen und zahlreiche Fahrzeugtests der Redaktion machen aber deutlich, dass häufig eher ein Zustand dominiert: Überforderung. Studien zeigen, dass nur ein geringer Teil der Kundschaft mit aktuellen In-Car-Features und der HMI-Umsetzung wirklich zufrieden ist. In der aktuellen Folge diskutieren Pascal und Yannick mit Redakteurin Ronja über die Herausforderung, das Fahrzeugerlebnis so zu gestalten, dass Information Overload vermieden und gleichzeitig relevante Inhalte intuitiv, situativ und personalisiert angeboten werden – ohne zu einer neuen Quelle (gefährlicher) Ablenkung zu werden. Ronjas UX-Eindrücke zum neuen Mercedes-Benz CLA https://www.automotiveit.eu/technology/elektrischer-cla-zeigt-staerken-und-schwaechen-in-norwegen-533.html Bericht von der IAA Mobility 2025 zu HMI-Innovationen: https://www.automotiveit.eu/strategy/wie-die-autoindustrie-das-hmi-neu-ausbalanciert-8-257.html Wie OLED-Displays das Cockpit verändern: https://www.automotiveit.eu/technology/wie-oled-displays-das-cockpit-veraendern-887.html Alle Infos zur Connected-Car-Innovation Studie: https://connected-car-innovation.de/ Mehr zu Ronja, Pascal und Yannick finden Sie auf LinkedIn: Ronja Schmiedchen: https://www.linkedin.com/in/ronja-schmiedchen-56147a236/ Pascal Nagel: https://www.linkedin.com/in/pascal-nagel/ Yannick Tiedemann: www.linkedin.com/in/yannick-tiedemann Hinweis: Die im Podcast getätigten Aussagen spiegeln die Privatmeinung der Gesprächspartner wider und entsprechen nicht zwingend den Darstellungen des jeweiligen Arbeitgebers.
New managers, new leaders, new employers, and potential job opportunities all want to know what we have done in our careers. However, so many executives have been burned by people who say they did something, but never prove it, nor can they prove it. If you want to set yourself up for success, and get the best career opportunities, then start saving your business accomplishments in hard copy format. This way, they will never disappear, and you can always prove that you've done what you claim you have done. Start today!Support the show
You're saving posts about boundaries, nodding along to trauma reels, and streaming psychology podcasts on repeat—so why do you still feel stuck? In this episode, Denise unpacks the Infotainment Trap: the cycle of consuming smart-sounding content that flatters your awareness but never challenges your patterns. If you've ever wondered, “Why do I know so much but change so little?”—this is your invitation to step out of the scroll and into real growth.
This is all too common with face-to-face interactions. If you choose to consistently invade the personal space of a buyer, then be prepared for the possibility of losing that customer. Very few people like to feel crowded, or boxed into a corner. Above all, no one likes to smell the hot breath of someone standing too close to us while they are speaking! Support the show
When displeasing repetitive patterns continue without any change, aggravation grows, and customers disappear. Eventually the rubber band of customer grace breaks, and they are lost for good. It is essential for companies to determine their displeasing stress points. Promise keeping is an action that speaks to customers. Repetitive, and empty promise making becomes meaningless noise. We urge you to fix things before customers say enough is enough.Support the show
The Automotive Troublemaker w/ Paul J Daly and Kyle Mountsier
Shoot us a Text.Episode #1155: Overfuel calls out dealership websites for failing performance tests, RunSafe says cybersecurity is now a dealbreaker for buyers, and ChatGPT becomes a top traffic driver for retailers — while Amazon charts its own AI pathShow Notes with links:Overfuel's second annual study of top 50 dealer group websites reveals a major gap in digital performance. Despite increasing online shopper behavior, nearly every site failed to meet Google's Core Web Vitals — for the second year in a row.Just 0.4% of 1,910 dealership sites passed Google's Core Web Vitals on both mobile and desktop.That's barely up from 0.0% in 2024, when no sites passed both benchmarks.The majority of failures came from outdated tech, bloated page designs, and poor optimization.Jay Wolfe Honda was one of only seven that passed both tests, boosting organic traffic by 29%.“Too many dealers are overspending on ads just to push traffic into broken experiences,” said Overfuel President Alex Griffis.Cybersecurity is now steering consumer decisions, with nearly 9 in 10 drivers saying it directly impacts whether they'll buy a connected vehicle. A new report from RunSafe Security shows rising concern — and confusion — about how safe today's tech-heavy cars really are.87% of drivers say cybersecurity influences their car-buying decision; 70% would buy an older car to avoid risk.Confidence is low: only 19% feel “very confident” their vehicle is secure.Infotainment systems are seen as the weak link, with OTA updates and AI features raising new concerns.83% of drivers want transparency into software supply chains, fearing third-party components.Andreas Biehl, Head of Mercedes-Benz Apps and MBUX: “We have the responsibility for user experience, but also to launch and run the whole product through comprehensive security and data-compliance processes.”ChatGPT is now driving meaningful traffic to major e-commerce players, signaling a shift in how consumers discover and shop for products online — and not everyone is playing along.In August, ChatGPT drove 20% of Walmart's referral traffic, 15% for Target, and over 20% for Etsy.OpenAI's own study says 2% of ChatGPT queries — about 50 million a day — involve shopping.Amazon blocked ChatGPT from crawling its listings, losing nearly 18% of its AI-driven traffic month-over-month.Amazon is betting on its own AI bot “Rufus” while retailers like Walmart are welcoming outside traffic.“This traffic will not be free in the future,” said analyst Juozas Kaziukėnas. “But for now, it's a gold rush.”0:00 Intro with Paul J Daly and Kyle Mountsier3:51 Dealership Websites Fair Google's Core Web Vitals6:44 87% of Car BuJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/
Many products require subcontractors to play a vital role producing what has been designed. If the final product quality is compromised, we have to alert these partners, and ask for them to modify their production in order to achieve success. Is there a disconnect in product production, or is the REAL disconnect hidden in the lack of clear expectations we gave our production partners?Support the show
Lost customers are the death of most young businesses. Finding out why customers are defecting is essential to long-term sustainability. How do you find out? Talk to your customers, and spend time thinking about things as if you were the customer. Sweeping the reason or reasons under the rug will surely send the business to the boneyard. As business owners, we MUST figure this out, and then we must change to customer-pleasing products and services.Support the show
“SPINIPULATORS” combine spinning plus manipulating to wreak internal, and external havoc. These truth-distorters vomit false narratives designed to elevate themselves at the expense of other teammates. We can knock them off their perch with facts. Document timelines, conversations, and emails. If you persistently follow these three suggestions, you will eventually defeat most of these crafty narcissists.Support the show
Most customers are smarter than we give them credit for. Perpetual excuse- making vendors put themselves at high risk for a short business life. Many buyers can easily detect vendor BS, and the quick penalty is a lost customer. Sadly, often times these unhappy buyers will share their frustrations with many other people. If you are a vendor/supplier, maybe it's time to focus on results? Maybe it's time to stop making excuses?Support the show
Calculating all the variables that go into a establishing a standard cost is anarduous process. Like it or not, this is where we have to put on our lab coats, and become a doctor of details. Bypassing certain cost components can be deadly to a small company. Are you being a doctor of details?Support the show
This is it, Folks!The Series Finale!Join Tim, Adele, and Marcin as they break down the Final episode of Home Movies "Focus Grill"Episode breakdown begins @ 22:10FREE STICKERS AVAILABLE! Email us at RHMpod@Gmail.com and tell us where to send them!Check out our Link Tree at https://Linktr.ee/RHMpodCheck out Elrdic Journeys at https://www.youtube.com/@eldricjourneys/featuredSupport us at https://tiptopjar.com/RHMpodThere you can Like/Follow/Subscribe, Send us a Email, Or leave us a 5 Star Review. I will read 5 Star Reviews on the Podcast. Huge thanks to the Happy Corner Podcast for the use of their studio and equipment. Thanks to Nik for the refreshed Logo & Chris Bongat for creating our Theme SongWe have no affiliation with Adult Swim or Home Movies.
Do you charge customers for warranty, shipping and handling? If so, are you sure that's the way you wanna do things? When customers pay for mistakes they didn't make, they usually disappear into thin air. Think about it! Do you really want to partake in this upside down behavior?Support the show
DO NOT DRINK THE CHOCOLATE MILK!THE CHOCOLATE MILK HAS GONE BAD!But, do Join Tim, Adele, Marcin and special guest Craig Blaze as they break down the penultimate episode "Temporary Blindness" Episode breakdown begins @ 26:02FREE STICKERS AVAILABLE! Email us at RHMpod@Gmail.com and tell us where to send them!Check out our Link Tree at https://Linktr.ee/RHMpodSupport us at https://tiptopjar.com/RHMpodThere you can Like/Follow/Subscribe, Send us a Email, Or leave us a 5 Star Review. I will read 5 Star Reviews on the Podcast. Huge thanks to the Happy Corner Podcast for the use of their studio and equipment. Thanks to Nik for the refreshed Logo & Chris Bongat for creating our Theme SongWe have no affiliation with Adult Swim or Home Movies.
Employee buy-in can be much deeper, and more productive if management leads by example. The days of executives telling employees to do one thing, and then they do another are long gone. Managers who grab an order and row with the team become an inspiration to the entire organization. Is it time to row with the team at your company?Support the show
WEE-OW! Join Tim, Marcin, and Adele as they break down S4 E11 Definite Possible Murder!Episode breakdown begins @ 18:50FREE STICKERS AVAILABLE! Email us at RHMpod@Gmail.com and tell us where to send them!Check out our Link Tree at https://Linktr.ee/RHMpodSupport us at https://tiptopjar.com/RHMpodThere you can Like/Follow/Subscribe, Send us a Email, Or leave us a 5 Star Review. I will read 5 Star Reviews on the Podcast. Huge thanks to the Happy Corner Podcast for the use of their studio and equipment. Thanks to Nik for the refreshed Logo & Chris Bongat for creating our Theme SongWe have no affiliation with Adult Swim or Home Movies.
Do you advocate for customers? How often? To what degree? Do customers bear witness to instances where you deliver on advocating for them, or do they just hear empty words? We all have inter-company directives, goals, and objectives, but the employees don't chip in and pay invoices for the goods and services we provide to customers. So, why don't we put the customer needs above ours? Afterall, customers pay the invoices that fuel our paychecks! Sometimes priorities can be really simple!Support the show
“I'll explain our price once, but I'll never apologize for our quality.” The words of Terry McManus were defensible. So many business people operate in a “Word Salad World” where empty statements cannot be converted into provable claims. First of all, is your product or service good enough to charge a premium price? Secondly, if so, can your company prove it? Have fun defending your premium price!Support the show
Grab your Marbles and your favorite Rubber Band as we breakdown S4 E10 Cho and the Adventures of Amy Lee!Episode breakdown begins @ 19:50FREE STICKERS AVAILABLE! Email us at RHMpod@Gmail.com and tell us where to send them!Check out our Link Tree at https://Linktr.ee/RHMpodSupport us at https://tiptopjar.com/RHMpodThere you can Like/Follow/Subscribe, Send us a Email, Or leave us a 5 Star Review. I will read 5 Star Reviews on the Podcast. Huge thanks to the Happy Corner Podcast for the use of their studio and equipment. Thanks to Nik for the refreshed Logo & Chris Bongat for creating our Theme SongWe have no affiliation with Adult Swim or Home Movies.
Schemes and scams are a fast track to the business boneyard! Customer are way more intelligent than scammers give them credit for. Maybe it's time to do a full company-scrape for any unwanted schemes and scams being conducted by your personnel? If you are intentionally misleading customers, it's just a matter of time before it all caves in on you. Maybe today is a good time to start deploying honesty, integrity and truth-telling?Support the show
During my career I have witnessed dozens of executives avoid managing tough business situations. Why? I'm not totally certain, but most of the times it seems rooted in mistaken identity. In other words, they see their obligation to manage as an eventual path to confrontation. Not liking confrontation, the executive turns away, avoids managing altogether, and the problem festers and mushrooms. If this is your company, maybe it's time to redefine the expectations of leadership?Support the show
Put on your seatbelt...Put on your seatbelt...Put on your seatbelt...And get ready for the wild ride that is S4 E9 Those Bitches Tried To Cheat Me, With Tim, Adele, Marcin, and Special Guest Nik!!!Episode breakdown begins @ 21:54FREE STICKERS AVAILABLE! Email us at RHMpod@Gmail.com and tell us where to send them!Check out our Link Tree at https://Linktr.ee/RHMpodSupport us at https://tiptopjar.com/RHMpodThere you can Like/Follow/Subscribe, Send us a Email, Or leave us a 5 Star Review. I will read 5 Star Reviews on the Podcast. Huge thanks to the Happy Corner Podcast for the use of their studio and equipment. Thanks to Nik for the refreshed Logo & Chris Bongat for creating our Theme SongWe have no affiliation with Adult Swim or Home Movies.
Proactivity is a wonderful business quality, but sometimes unique situations require reactions to solve an issue. Contingency plans can't always be planned out, but many times that can. Has your company ever examined the various contingencies that can be mapped out to help mitigate future calamities? Maybe today is a good time to start planning out contingencies? Turn the mission into a fun collaboration process. The curve balls are sure to come. Why not be ready for some of them?Support the show
“When you're wrong, admit quickly and emphatically.” Dale Carnegie's sagewisdom remains as powerful today, as when he uttered them 90 years ago.Humility is an endearing human trait that is dissolving away in modern business.How about going a little “old school” to show customers you own your mistakes?Your buyers will reward your honesty and humility. Why? Because you are notblame-shifting like other vendors!Support the show
“If you can't measure it, you can't manage it.” Harold Geneen's simple, yetpowerful words can be a bright light in a dark room. Company performance, and customer perception has to be convertible into metrics that can paint a factual picture. Without them, it's like trying to navigate a path in a dark hallway!Support the show
Using acronyms can often sound like cryptic, mumbo-jumbo to the customer ear.Perhaps it is time to exchange unfamiliar acronyms with names, and descriptionsthat customers can actually understand, and relate to?Support the show
Imagine an Octopus with eight sucker-bearing arms, a soft body, and a strong beaklike jaw. Now transfer this image to what happens when a company lies to a customer. Each outright lie (body) ends up requiring many sub-lies (sucker-bearing arms) to support the false story (body). Here is the rub…customers detect lies more often than not. What can we do to stop this? Easy…find the crooked jaws within your company, weed them out, and then start to tell customers the truths they deserve to hear. The health of your business will get better as your company watches the Octopus swim off into the deep waters.Support the show
Features, features, features. What about the benefits? Many companies fail to explain the “WHY” when it comes to listing features. in the features. What if you were to pair every feature with a benefit. “The real benefit to you” is a phrase more customers need to hear. What's in it for the customer?Support the show
Customer transactions travel a road of various micro-experiences (transactional components) that shape buyer's opinions, perceptions, repeat and referral business. Collectively, these components are called Experience Events (EE). Are your identifying these events? Are you managing these events for customer-pleasing delivery? If not, you may unknowingly be waving goodbye to healthy repeat and referral business. Perhaps today can be the beginning of your Experience Event journey?Support the show
Samuel Langhorne Clemens (November 30, 1835 – April 21, 1910), known by the pen name Mark Twain, was an American writer, humorist, and essayist. He was praised as the "greatest humorist the United States has produced",[1] with William Faulkner calling him "the father of American literature".[2] Twain's novels include The Adventures of Tom Sawyer (1876) and its sequel, Adventures of Huckleberry Finn (1884),[3] with the latter often called the "Great American Novel". He also wrote A Connecticut Yankee in King Arthur's Court (1889) and Pudd'nhead Wilson (1894) and cowrote The Gilded Age: A Tale of Today (1873) with Charles Dudley Warner. The novelist Ernest Hemingway claimed that "All modern American literature comes from one book by Mark Twain called Huckleberry Finn."[4]
I got to try the all-new CarPlay Ultra with Fabrice Esteve, Project Lead for Infotainment at Apple—and it completely changes what driving with CarPlay feels like. From the stunning full-dashboard interface to the smart integration with your car's native features, this is Apple's most ambitious in-car experience yet. In this video, I take you inside the car to show you exactly how it works, what surprised me, and what it means for the future of driving with Apple.
Customer complaints can set up course corrections for companies that are going off road! The keys to getting back on track are 1) listening to the customer (not just hearing), 2) being humble enough to accept the criticism, 3) and being smart enough to fix the problems! In many cases, the complaints have a common thread that make the course correction that much easier to recognize.Support the show
Send us a messageSeven centuries before Jesus ascended the hill on which He preached the Sermon on the Mount, the Prophet Joel described a valley which he called the Valley of Decision. Multitudes were gathered to that call.Up until today, decisions are still being made every day – some of them minor – and some of them major. But of all the decisions of life we find ourselves making – none are more important than whether one will enter the Narrow Gate that leads to Eternal Life – or the Wide Gate that leads to eternal destruction.Lord Jesus revealed these two Gates with the understanding that only one willgrant entrance to Heaven's Kingdom of Eternal Life – and that is the “NarrowGate.” But He also added that only a few will enter by it.As the Return of Jesus draws so very near, the Holy Spirit is raising up His Watchmen on the Wall with the cry of “Choose you this day who you will follow.”Only two gates are open – one to Eternal Life – and the other to eternal death.May the power of God's Grace help you to – Choose wisely!Support the showVisit our website: https://agapelightministries.com/
The appetite for “DIY” products and services has never been higher. What does your company do to cater to this modern mindset? Assuming no salesperson will aid potential customers, what information are you providing to assist informed decisions? Do you deploy tools of Silent Selling?Support the show
"The Juniper Tree" (also "The Almond Tree"; Low German: Von dem Machandelboom) is a German fairy tale published in Low German by the Brothers Grimm in Grimm's Fairy Tales in 1812 (KHM 47).[1] The story contains themes of child abuse, murder, cannibalism and biblical symbolism and is one of the Brothers Grimm's darker and more mature fairy tales.
Are you in need of some additional ‘WOW” factors in your business presentations to customers? One of the coolest ways to do this is to search your facts, features, and benefits vault for things you have never communicated to customers. Once discovered, tell and sell your customers in ways that create more compelling “AHA” moments.Support the show
Optography is the process of viewing or retrieving an optogram, an image on the retina of the eye. A belief that the eye "recorded" the last image seen before death was widespread in the late 19th and early 20th centuries, and was a frequent plot device in fiction of the time, to the extent that police photographed the victims' eyes in several real-life murder investigations, in case the theory was true. The concept has been repeatedly debunked as a forensic method.