Podcast appearances and mentions of Jeff Mason

Mass shooting in midtown Manhattan leaves multiple dead, including the suspect and a New York City police officer. Then, longtime Epstein associate Ghislaine Maxwell files an appeal with the Supreme Court to overturn sex trafficking conviction. Plus, the U.S. and EU strike a tariff agreement, just days before Trump's self-imposed August 1st deadline. Marc Santia, Jim Cavanaugh, Rob D'Amico, Susan Glasser, David Drucker, Jeff Mason, Bharat Ramamurti, Brendan Greeley, and Marq Claxton join The 11th Hour this Monday. 

Using acronyms can often sound like cryptic, mumbo-jumbo to the customer ear.Perhaps it is time to exchange unfamiliar acronyms with names, and descriptionsthat customers can actually understand, and relate to?Support the show

Imagine an Octopus with eight sucker-bearing arms, a soft body, and a strong beaklike jaw. Now transfer this image to what happens when a company lies to a customer. Each outright lie (body) ends up requiring many sub-lies (sucker-bearing arms) to support the false story (body). Here is the rub…customers detect lies more often than not. What can we do to stop this? Easy…find the crooked jaws within your company, weed them out, and then start to tell customers the truths they deserve to hear. The health of your business will get better as your company watches the Octopus swim off into the deep waters.Support the show

The Justice Department wants a meeting with Epstein's former associate and convicted sex trafficker Ghislaine Maxwell amid backlash over the so-called ‘Epstein files.' Then, the President announces new trade deals on social media with few details as GM and Stellantis say their profits have taken a hit from tariffs. Plus, the administration escalates its deportation efforts. Susan Glasser, Dave Weigel, Jeff Mason, David Gura, Ron Insana, Adrian Carrasquillo, and Bill Carter join The 11th Hour this Tuesday. 

Features, features, features. What about the benefits? Many companies fail to explain the “WHY” when it comes to listing features. in the features. What if you were to pair every feature with a benefit. “The real benefit to you” is a phrase more customers need to hear. What's in it for the customer?Support the show

Customer transactions travel a road of various micro-experiences (transactional components) that shape buyer's opinions, perceptions, repeat and referral business. Collectively, these components are called Experience Events (EE). Are your identifying these events? Are you managing these events for customer-pleasing delivery? If not, you may unknowingly be waving goodbye to healthy repeat and referral business. Perhaps today can be the beginning of your Experience Event journey?Support the show

Customer complaints can set up course corrections for companies that are going off road! The keys to getting back on track are 1) listening to the customer (not just hearing), 2) being humble enough to accept the criticism, 3) and being smart enough to fix the problems! In many cases, the complaints have a common thread that make the course correction that much easier to recognize.Support the show

Send us a messageSeven centuries before Jesus ascended the hill on which He preached the Sermon on the Mount, the Prophet Joel described a valley which he called the Valley of Decision. Multitudes were gathered to that call.Up until today, decisions are still being made every day – some of them minor – and some of them major. But of all the decisions of life we find ourselves making – none are more important than whether one will enter the Narrow Gate that leads to Eternal Life – or the Wide Gate that leads to eternal destruction.Lord Jesus revealed these two Gates with the understanding that only one willgrant entrance to Heaven's Kingdom of Eternal Life – and that is the “NarrowGate.” But He also added that only a few will enter by it.As the Return of Jesus draws so very near, the Holy Spirit is raising up His Watchmen on the Wall with the cry of “Choose you this day who you will follow.”Only two gates are open – one to Eternal Life – and the other to eternal death.May the power of God's Grace help you to – Choose wisely!Support the showVisit our website: https://agapelightministries.com/

The appetite for “DIY” products and services has never been higher. What does your company do to cater to this modern mindset? Assuming no salesperson will aid potential customers, what information are you providing to assist informed decisions? Do you deploy tools of Silent Selling?Support the show

More than 160 people are still unaccounted for after deadly flash flooding in Texas and there are now new questions about warning systems in the area. Then, Trump says there will be ‘no extensions' on his new August 1st tariff deadline. Plus, the President announces that the U.S. will send more weapons to Ukraine -- reversing a recent decision to pause military aid. Jeff Mason, Leigh Ann Caldwell, Jon Allen, Brooke Masters, Ron Insana, Eleanor Klibanoff, and Reed Galen join The 11th Hour this Tuesday. 

Are you in need of some additional ‘WOW” factors in your business presentations to customers? One of the coolest ways to do this is to search your facts, features, and benefits vault for things you have never communicated to customers. Once discovered, tell and sell your customers in ways that create more compelling “AHA” moments.Support the show

Perception and facts often compete for the truth. Perhaps it is time to start examining the perceptions customer have of your business, and the services that are delivered. Often times companies lose customers just because their bad impressions became a reality that may be void of fact!Support the show

JD Vance casts tie-breaking vote as Senate narrowly passes Trump's massive spending bill. Then, from healthcare cuts to potentially higher interest rates: what Trump's spending bill could mean for you. Plus, the jury continues deliberating after reaching partial verdict on four out of five counts in Sean Combs trial. Jeff Mason, Amna Nawaz, Dave Weigel, Natasha Sarin, David Gura, Matthew Dowd, and Charles Coleman Jr. join The 11th Hour this Tuesday. 

Some research suggests the need to create 12 positive experiences in order to negate the effects of one bad experience. 12-1 odds are a mighty hill to climb. Unreturned voice mails contribute to making that hill. Are you sure you want to let voice mails go unanswered?Support the show

Flexibility. Creativity. Willingness. Finding solutions that solve unique issues. Going the extra mile. Never saying never. Do these descriptions sound like your company? If not, imagine what kind of repeat and referral business you could attract by becoming these descriptions. CANDO companies win more friends and influence more people then CAN'T DO companies.Support the show

Israel-Iran ceasefire holds into second day, but early U.S. intelligence finds air strikes did little to set back Iran's nuclear program. Then, a whistleblower says a top Department of Justice official suggested ignoring court orders in order to follow Trump's deportation campaign. Plus, Federal Reserve Chair Jerome Powell testifies in Congress, defending higher interest rates. Jeff Mason, Carol Leonnig, Lieutenant General Mark Hertling, David Jolly, Barry Ritholtz, Brendan Greeley and Yaakov Katz join The 11th Hour this Tuesday.

Mirrors fill a board room during an inter-company meeting. Edicts are laid down, and attendees are told to reflect what the C-level demands. Imagine what would happen if companies abandon that reflective mindset, and exchanged it with an outward-looking mindset? If customers pay the bills, then why don't more companies look through the windows that lead to discovering what customers need and want!Support the show

To some companies, servicing really kicks into high gear after the sale. Why then? Because those companies realize that the repeat and referral pot of gold awaits them, when their paying customers feel they are being cared for after the sale. We encourage you to inject this mindset into your business models.Support the show

Sources tell NBC News that Trump is considering his options on Iran, including a potential U.S. strike. Then, oil giant executives warn of major supply disruptions and price volatility as Israel-Iran conflict intensifies. Plus, Ukraine faces its deadliest attack from Russia as the G7 is cut short. Jeff Mason, Leigh Ann Caldwell, Amna Nawaz, Dan Nathan, Max Chafkin, Julia Ioffe and Evan Osnos join The 11th Hour this Tuesday.

We have all witnessed companies that aren't flexible. They defend their legacy procedures as a badge of honor, and claim they have been doing business the same way for decades. For some companies that is their hallmark. For others, it is going to allow the competition to zoom by them. Where do you stand? Do you have some stinkin thinkin that needs to get eradicated?Support the show

President Donald Trump hosted a military parade on the Army's 250th anniversary, which happened to coincide with Trump's birthday, as massive crowds took to the streets to march against the Trump administration and to declare that America is no place for kings. The dramatic day also included a deadly shooting that claimed the life of a Minnesota state lawmaker and seriously injured another. Law enforcement called the shootings politically motivated. Reuters White House Correspondent Jeff Mason,  Retired U.S. Army Brigadier General Steve Anderson, Retired FBI agent Rob D'Amico, former CIA director John Brennan and former U.S. Attorney in Michigan, Barbara McQuade join The Weekend to discuss the dramatic events of the last 24 hours.

Imagine if you and your team went hunting for ways to become more streamlined with customers? After all, time is the currency of the experience economy, and saving customer time converts to money saved. Have fun on your hunts! Be bright. Be brief. Be done!Support the show

SUMMARY: Downtown Los Angeles is under curfew as protests over the administration's ICE raids continue into a fifth day. Then, Rep. LaMonica McIver (D-NJ) is indicted on federal charges following confrontation with law enforcement at New Jersey ICE facility. Plus, the U.S. and China agree to work toward easing trade tensions. Jeff Mason, Dave Weigel, Angelo Carusone, Justin Wolfers, Bill Cohan, Matthew Dowd and Dr. Vin Gupta join The 11th Hour this Tuesday.

Does your management style look like this: “Your hired. Come in tomorrow at 4:00, and you can start waiting on those tables of hungry people.” Why do so many brands manage this way? Are you sure these employees know the mission, and all the mechanics that support the mission? Maybe it's time to reprioritize the order in which we teach, train and delegate.Support the show

Is failure always traceable to employee ineptitude or carelessness? Or, is failure the result of risk takers who stick their neck out to try something new? No company gets better unless they fail first. How will your corporate culture process future failures?Support the show

Elon Musk and Rand Paul turn on Trump's megabill and criticize his domestic agenda. Then, a new warning as Trump's trade war escalates with new tariffs on steel and aluminum going into effect. Plus, FEMA prepares for hurricane season despite massive cuts by DOGE and a baffling claim by the agency's head. Jeff Mason, Sam Stein, Leigh Ann Caldwell, Charlotte Howard, Dan Nathan, Thomas Frank, and Matthew Miller join The 11th Hour this Tuesday. 

Review. Sort. Pile. Then, when you have time, manage the task later. Or, imagine managing each task as you encounter it? Imagine how much time you would save by steam lining task management?Support the show

This sounds like a funny question! However, the reality is sad. So many companies don't train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought the customer is an intruder! Why would we do that? Why do so many of us do that? Imagine if your company deliberately started saying hello first?Support the show

After a tumultuous month, stocks soared after President Trump delayed tariffs on the European Union. Then, a look at Trump Media's $2.5 billion deal to buy bitcoin, deepening Trump's crypto footprint. And, the President escalates his feud with Harvard as the White House moves to pause all student visa interviews. David Drucker, Jeff Mason, Leigh Ann Caldwell, Joe Weisenthal, Tracy Alloway, Mark McKinnon, and Tom Di Liberto join The 11th Hour this Tuesday.    

Our surroundings are filled with observations and conversations that can reveal potential improvements for our businesses. All we have to do is look, listen, and think! Are you in? If not, you are possibly missing some cool, easy, and impactful change agents that are tucked inside everyday life!Support the show

One. Just one. Today. There is low-hanging improvement opportunity fruit all around us. We invite you to grab a pen, paper, find a quiet space, and we are confident you can find an easy, customer-pleasing improvement in 30 minutes of thought. One. Just one. Today.Support the show

Trump pushes for his budget bill on Capitol Hill as the GOP's self-imposed deadline approaches. Then, how the President's economic agenda is leading foreign investors to turn away from the U.S. And, the Justice Department opens an investigation into former New York Governor Andrew Cuomo over congressional testimony he gave last year. Luke Broadwater, Jeff Mason, Dave Weigel, Max Chafkin, Justin Wolfers, Tim Miller, Joel Payne, and Leah Litman join as Melissa Murray hosts The 11th Hour this Tuesday. 

Like it or not, consumers are gauging the purchasing process through the lens of experience. Every word, motion, action, or inaction, seems to be subject to an experience scorecard. If your company is not buying into this, you are most likely losing potential sales to the competition.Support the show

Be the customer from time-to-time. Thank about how your products, and services affect the buyer. As you peer through the user lens, ask yourself what you would want to know. This periodic exercise can be fun, and beneficial to your bottom line! We encourage you to embrace this mindset. Think. Fix. Deliver. Create more repeat, and referral customers.Support the show

The President visits Saudi Arabia, where his priorities are all about making "deals". Plus, Trump renews attacks on Fed chair Powell as new data shows how inflation is impacting the economy. And, breaking down new reporting on how the Trump adminstration wants to use FBI, drug and gun agents on immigration enforcement. Jeff Mason, Carol Leonnig, Daniella Diaz, Justin Wolfers, Max Chafkin, Chuck Rocha, Mark McKinnon, Dr. Vin Gupta, and Randi Weingarten join The 11th Hour with Alicia Menendez this Tuesday night. 

Do you give customers detailed information? How often? Is it vital information? Are you bypassing the release of pertinent information the customer is wanting to receive? What formats do you use to communicate information. Is this information written with internal company-speak, or is it presented with simplicity, and clarity that customers can understand?Support the show

Solving customer problems requires a rolling up of the sleeves, managing the details, and finding a workable solution. This can be hard work requiring patience, diligence, and research. Is this your company? If not, should it be?Support the show

President Trump holds an awkward meeting with Canada's Prime Minister just two months before tariffs are set to go up. Then, the President's top trade officials are scheduled to meet with a Chinese delegation just hours after the Treasury Secretary admits trade negotiations have yet to start. And, the consequences of the Trump administration's stance on due process. Jeff Mason, Sam Stein, Senator Doug Jones, Barry Ritholtz, Max Chafkin, Mark Joseph Stern, and John King Jr. join The 11th Hour this Tuesday. 

CIT units are a valuable corporate component that can offer insight to necessary changes. As many athletic coaches have said, “if we are not striving to always get better, we are getting worse.” Why? Because competitors who use CIT units will surpass stagnant mindsets. Complacency breeds mediocrity.Support the show

Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finish the customer sentences in hopes of speeding things up. If this is you, maybe it's time to slow the train down, and let the customer finish?Support the show

On day 100 of Trump's second term, a reflection on the past three months and the uncertainty ahead. Then, new reporting examines the rise of Trump's cryptocurrency business and his changing role in the industry. And, a conversation with actor and comedian Ed Helms on some important and hilarious lessons from history. Jeff Mason, Leigh Ann Caldwell, Peter Goodman, Eric Lipton, Dan Nathan, and Ed Helms join The 11th Hour. 

Very few customers admire vendors that talk over them. Humans have two ears to listen, and only one mouth to speak. If over-talking is overtaking your customer interactions, then maybe it's time to let listening overtake talking?Support the show

Markets climb after the Treasury Secretary predicts a de-escalation in the trade war with China. Plus, the White House stands behind Pete Hegseth as he defends sharing military information in Signal group chats. And, how Project 2025 is shaping Trump administration policy. David Gura, Dan Nathan, Jeff Mason, Leigh Ann Caldwell, Carol Leonnig, and David Graham join The 11th Hour this Tuesday. 

A major market sell-off after a warning about higher prices and slower growth caused by tariffs. Plus, Maryland Sen. Chris Van Hollen in El Salvador fighting for the release of a wrongly deported man. And, Republicans weigh the unthinkable: a tax hike for the wealthiest Americans. John Avlon, Jeff Mason, Dan Nathan, and Charles Coleman Jr. join The 11th Hour this Wednesday.

Wall Street is on edge hours before Trump's newest round of tariffs is set to go in effect. And, a look at the strategy behind Trump's economic policy and the White House's plans to pass tax cuts by the summer. Plus, a conversation with author Michael Lewis on the importance of federal workers who are now being targeted by DOGE. Jeff Mason, Gillian Tett, David Gura, and Michael Lewis join the 11th Hour this Tuesday. 

On the first major election since Trump returned to the WH, Republicans held onto two key House seats in Florida, while Democrats took a crucial seat on the Wisconsin state supreme court. Plus, uncertainty grows less than 24 hours away from a new round of Trump tariffs. And, Cory Brooker breaks the record for the longest Senate floor speech with his anti-Trump protest. Jeff Mason, David Gura, Charlie Sykes, Peter Goodman, Carlos Curbelo, and Barbara McQuade join The 11th Hour this Tuesday, 

The Atlantic publishes the group chat messages its editor-in-chief was accidentally included on that show details about a military strike on Yemen. Plus, Trump praises Pete Hegseth, calling the leak controversy a "witch hunt". And, Mallory McMorrow joins us to talk about why it's time for a new generation to take on Trump. Kevin Baron, Col. Jack Jacobs, Jeff Mason, Reed Galen, Amy McGrath, and Barbara McQuade join The 11th Hour this Wednesday. 

Trump's tariffs sink markets for another day, while he promotes Tesla vehicles on the White House lawn. Plus, how will Moscow respond to Ukraine's acceptance of Trump's 30-day ceasefire plan? Also an exclusive interview with PA Senator John Fetterman. He explains how his approach to Donald Trump is different from his fellow Democrats. Jeff Mason, Leigh Ann Caldwell, Michael McFaul, Brian Schwartz, Bharat Ramamurti, John Fetterman, and Charlie Dent join The 11th Hour this Tuesday. 

The White House pauses all military aid to Ukraine as the administration begins turning down the heat on Russia. Plus, the markets plunge as Trump's tariffs on America's allies are set to take effect. And, a look at how Iowans are reacting to high prices under the Trump administration. Jeff Mason, Susan Glasser, Leigh Ann Caldwell, David Drucker, David Gura, Greg Ip, Chris Dols, and Art Cullen join The 11th Hour this Monday.

The House narrowly voted to advance Trump's agenda, yet the Republican budget plan still has a long road ahead. Then, inflation was a top issue for Trump's candidacy, but now he's stopped discussing it. And, the story of one inspector general whose fight against social security waste was cut short when he was fired by the President. Jeff Mason, Andrew Desiderio, David Jolly, Peter Goodman, Gillian Tett, Mike Ware, and Alex Isenstadt join The 11th Hour this Tuesday.