Podcast appearances and mentions of Jeff Mason

The best return happens when companies aim their improvements at customers. Buyers have a keen awareness of which companies prioritize customer satisfaction over company profitability. The best companies know that happy customers will lead to healthy bottom lines. Where are your improvements aimed at?Support the show

The White House adjusts its response to the killing of Alex Pretti in Minnesota, a growing number of Republicans voice concerns over Trump's immigration crackdown, and Trump visits Iowa to promote his economy as he tells Iowans, "we've got to win the midterms." David Noriega, Jeff Mason, Kyle Stokes, Rep. Jason Crow, Dan Nathan, Scott Lincicome, and Cardinal Blase Cupich join The 11th Hour this Tuesday night. To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The common thread of championship athletic teams is humility. At a certain point, once the collective team becomes humble, the real improvement and growth starts. Without that humility, the teams will never achieve the ultimate goal of a championship. It's no different in business. If we want to succeed, and grow as businesses, the collective personnel must become humble enough to pursue improvement. Are you humble enough?Support the show

Trump calls for Jack Smith to be prosecuted as the former special counsel defends his investigations during an hours-long congressional hearing. Then, Vice President Vance visits Minneapolis, blasting state and local officials for unrest as new polling shows disapproval over ICE's tactics. Plus, Trump sues JPMorgan Chase and its CEO Jamie Dimon for closing his bank accounts after the January 6th attack. Tim Heaphy, Carol Leonnig, Jeff Mason, Tim Miller, Brendan Greeley, Justin Wolfers, Antonia Hylton, and Sascha Faxe join The 11th Hour this Thursday night. To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Sadly, customer perception molds customer reality. This reality may not be true, but to the customer, it is their reality. If companies want to create better customer experiences, it behooves the company to understand the various realities customers are seeing, feeling and receiving. If you have never jumped into the customer shoes to experience your product/service, now might be the perfect time to do so. While your at it, get behind their keyboard, wear their glasses, and sit in their chair. You will quickly learn that customers see our companies differently than we imagine.Support the show

Companies can lose BIG money when they deliver a product that looks, and feels inferior to the original sample. This happens all too often. Why? Companies want to pad profitability by using cheaper raw materials for the order fulfillment production. Is your company doing this? If so, maybe it's time for an integrity-driven approach to filling customer orders? BTW…the example in this video created a $696,000 loss for the manufacturer!!!Support the show

Many of us split our work week between our homes and company offices. Trade professionals transition from job to job in the same day. Each of us has common tools of our trade to work quickly and efficiently. However, many of us come to a work location without the necessary tools to perform our duties. Is this fair to our employers? Is it fair to customers? What about our associates and team members? Is it time to repack your backpack or car to make sure you have what you need to do your job?Support the show

Trump defends his economy and calls “affordability” a fake word. Then, tensions escalate in Minneapolis as federal agents clash with protestors and top prosecutors resign over the Justice Department's handling of the ICE shooting investigation. And, the death toll from Iran's protests rises as Trump encourages protesters and warns of "strong action" by the U.S.                                                                                        Symone Sanders hosts as Jeff Mason, Toulouse Olorunnipa, David Drucker, Brendan Greeley, Max Chafkin, Mark Joseph Stern, and Nayyera Haq join "The 11th Hour" this Tuesday night. To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We invite you to follow us for two minutes per week. With a small weekly investment of 120 seconds, you will come away with two business questions designed to stimulate your thoughts about how to improve customer satisfaction. Follow. Like. Share.Support the show

The latest with Venezuela as President Trump's plan for Venezuelan oil takes shape. Plus, The White House tries to rewrite the events of Jan. 6. And, RFK slashes the  number of vaccines recommended for children. Jeff Mason, Leigh Ann Caldwell, Michael McFaul, Dan Nathan, Stacey Vanek Smith, Jon Meacham, and Dr. Vin Gupta join The 11th Hour this Tuesday night. To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Many buyers prefer to order products and services independent of interacting with customer service personnel. Does your order entry process service “do it yourself” purchasing?Support the show

Can your customers effectively order product from your catalog? Or, do your customers have to go on a hunt and peck internet search to gather the information they need to place an order, just because your catalog is not informative enough? If you are making customers go through more investigating to order, then it is time for the marketing department to wakey-wakey!Support the show

Giving something extra is another way of expressing customer appreciation. L'agniappe is a Cajun expression that labels a mindset of giving something extra. To the Cajun culture, it is a conscious mindset that encourages usage. The trick is to provide this “extra” something without the recipient asking for it. What about you? How well do you deploy L'agniappe?Support the show

The reality is that 80% of handwritten notes will get thrown away. The remaining 20% will quietly love them, save them, cherish them , or reciprocate by responding back. This applies to customers, spouses, kids, grandkids and friends. I would much rather put a smile on the 20% audience who appreciates receiving a heartfelt message. What about you? We invite you to go a little “old school” by exploring the magic of handwritten notes.Support the show

Overnight, the Justice Department released hundreds more heavily redacted pages of material it had gathered on convicted sex offender Jeffrey Epstein. They come in addition to the thousands of pages released Friday, but what has been made public so far falls short of the full disclosure required by the law Congress passed last month. John Yang speaks with Reuters correspondent Jeff Mason for more. PBS News is supported by - https://www.pbs.org/newshour/about/funders. Hosted on Acast. See acast.com/privacy

Breaking news on Brown University shooting suspect found dead in New Hampshire, Trump heads to North Carolina to test his new affordability message as the DOJ faces a Friday deadline to release the Epstein files, and the administration ramps up its immigration crackdown as ICE reportedly raids private construction sites without warrants. Marc Santia, Rob D'Amico, Joyce Vance, Akayla Gardner, Jeff Mason, Evan McMorris-Santoro, Ron Insana, David Gura, and Jared McClain join Catherine Rampell on The 11th Hour.  To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Expressing appreciation is a dying principal in modern business. There is no way around this. Saying THANK YOU to customers is all but dead. An expression of appreciation on a paper, or text receipt is not making any customer feel warm and fuzzy. When are you going to pick up the phone, write a handwritten note, or send some chocolates to a customer?Support the show

Why? Why? Why? In my 35 years of doing business, whenever there are problems, customers always want to know why. However, so many vendors get a failing grade when it comes to answering this simple question. If you want to make customers really happy, start telling them why there are issues with their orders…don't just tell them there are issues. The main question on their mind is why. When will you start providing answers to the most prevalent question in business?Support the show

Customers defect after they have endured enough doses of la-di-da service. Time is the currency of the Experience Economy. When customers sense the violation of their time, they usually say goodbye to that vendor. It is simply their way to punish bad service. Where is your company in this cause and effect equation? Is it time to revise your service mindset?Support the show

Trump gives himself an "A plus plus plus plus" on the economy, but voters have a different point of view – The White House gives Nvidia the green light to sell more powerful AI chips to China, rolling back years of policy – & Australia becomes the first in the world to ban social media for kids under 16 including platforms like Tik-Tok, Youtube, and Instagram. Jeff Mason, James Pindell, Reed Galen, Danny Moses, Ron Insana, Lucas Shaw, and Roger McNamee join The 11th Hour this Thursday night. To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What would customers say if you asked them what they thought of your customer service? Would they describe it as a lackadaisical approach to servicing orders, or a professional, well oiled machine? Talk to your customers. Be your customer. Find out what they think, and then throw away the Ladida approach and exchange it for a buttoned up approach. What say you?Support the show

Business is looking and feeling too casual these days. We operate at WARP speed, cutting corners, multitasking constantly. Then, amidst all this chaos, we partially answer questions with cryptic, text abbreviations. Our associates, or customers often ask us 2,3 or 4 questions at once, and then we go on to answer in unintelligible, short-hand quips that have tons of grey area, and, we only answer one of the multiple questions. This leads to misinterpretation, mistakes ensue, customers defect, and hard-earned profitability is swept away by the mistakes. Is this you? Is this your company? Let's all wake up and start writing business correspondence in complete sentences. Stop the insanity! Today!  Support the show

What if we became Chief Encouraging Officers at the office? Most of us spend more time working than we do with our own families. As a result, the workplace often takes on the role of our second family. Knowing this, why don't more leaders adopt a mindset of knowing employees by name, and knowing a little about their families? Maybe your employees are going through something, and encouragement could help their situation. We invite our audience to start knowing more about their employees. Try being a Chief Encouraging Officer!  Support the show

November 29 2025 7AM;The State Department paused all asylum decisions and stopped issuing visas to people from Afghanistan. The decisions comes after President Trump threatened to "permanently pause" immigration from some countries and remove millions of immigrants by revoking their legal status in the wake of Wednesday's tragedy. Akayla Gardner and David Rohde join The Weekend to discuss the fallout from this week's shooting.For more, follow us on social media:Bluesky: @theweekendmsnow.bsky.socialInstagram: @theweekendmsnowTikTok: @theweekendmsnow To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Intercompany divisions, often pursue goals, and objective specific to their operational structure. However, lost in the shuffle, is tying all the divisions together, so that everyone works in a harmonized effort to satisfy the customer. Are your internal divisions pursuing divisional success over total customer satisfaction? It's a fair question that many companies need to answer. How about your company?Support the show

The first 30 seconds we meet potential customers is all we have to make a good first impression. When we succeed, we launch the transaction process with the wind at our back. When we don't succeed, we dig an unnecessary hole that can often be hard to climb out of. What is happening in your company with those first 30 seconds of customer interaction?Support the show

We often hit the business “Danger Zone” when we blindly copy and paste attractive-sounding business procedures, instead of critically thinking critically about our own business. Where are you in this click and drag world? Do you manage by shallow convenience, or by deep thought?Support the show

The bill directing the release of the Epstein files heads to the White House. This comes after Trump spent months trying to stop the bill. Then, Trump welcomes the Crown Prince Mohammed Bin Salman of Saudi Arabia and defends him over the killing of Washington Post columnist Jamal Khashoggi. Plus, Marjorie Taylor Greene's major falling out with Trump. Mychael Schnell, Jeff Mason, Sam Stein, David Rohde, Brendan Greeley, Jim Bianco, and Greg Bluestein join The 11th Hour this Tuesday night. To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The answers to improved profitability often hide deep below the way things look on the surface. Are you a detail-surfer, snorkeler or scuba diver? Maybe it's time to do a deep dive to become more profitable.Support the show

The Jeffrey Epstein scandal has become so combustible that it's creating fissures with the GOP. Plus, Democrats wrestle with their own over moderate senators' vote to end the government shutdown. Join guest moderator Vivian Salama, Natalie Andrews of The Wall Street Journal, Nancy Cordes of CBS News, Andrew Desiderio of Punchbowl News and Jeff Mason of Reuters to discuss this and more.

The Pressure is on as the House is expected to vote on the senate-approved deal to end the shutdown with no promise from House Speaker Johnson to vote on ACA subsidies, the Trump administration continues to deny there's an affordability crisis despite growing discontent over the cost of basic necessities, and the race to create bioengineered children. Jeff Mason, Leigh Ann Caldwell, Sam Stein, Ron Insana, John Harwood, Jonathan Cohn and Katherine Long join The 11th Hour this Tuesday night. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

How to keep customers is not a topic often discussed in business board rooms. We spend a lot of board room time talking about getting new customers. However, we need to spend as much time discovering more ways to increase customer satisfaction so we can retain the buyers we have. What about your company? Is it time for a new mindset?Support the show

The concept of being an expert leaves little room for improvement. Do we really want put our products and services on a self-proclaimed pedestal, or do we want to come across with an air of humility? Support the show

Trade deals in Asia, a threat to resume nuclear weapons testing and a government shutdown that's set to become the longest in American history. Join guest moderator Vivian Salama, Paul Beckett of The Atlantic, Jeff Mason of Reuters, Seung Min Kim of The Associated Press and Andrea Mitchell of NBC News to discuss this and more.

Are you actually listing a phone number? Are you actually answering calls, recording voice mails, listening to these voice messages, and then acting on them? If you are not managing the phone properly, you are running the risk of creating unhappy current, and potential customers. Maybe it's time to start treating your phone with the respect customers are looking for!Support the show

The pain of the government shutdown worsens as states sue the administration for emergency funds to prevent a hunger crisis. Then, Trump shakes up leadership at ICE as he demands stepped up deportations and threatens to send more than the National Guard into U.S cities. Plus, the dark side of A-I: what happens when the technology goes rogue. Jeff Mason, Leigh Ann Caldwell, Tim Miller, Tyler Pager, Steven Levy and Michael McFaul join The 11th Hour this Tuesday night. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

At the end of our careers, very few of us will be able look back and say that we accomplished what we set out to do. Why? The reason is because so many of us don't know where we are going, and instead, we opt to travel any road that takes us forward. What if you were to create, write down, a then look at your career goals often? Two things would probably happen. Number one, you would achieve many of your goals. Number two, you would feel satisfied by living out a successful career. When the sun sets on our careers, it is not for other people to measure our success. It is up to each of us individually. Goals help us satisfy our own career aspirations Have fun setting your goals!Support the show

When interviewing with companies, please remember that many previous interviewees have spewed endless lies and embellishments about their workplace capabilities. So how can you separate yourself from these other liars? Easy! Bring the receipts. Prove your capabilities during your interview. Many people claim things they cannot prove. Don't be one of those false claim artists. Prove your capabilities.Support the show

The President is reportedly trying to get the DOJ to pay him millions for past investigations, Big U.S. banks are struggling to secure collateral to back a $20B bailout to Argentina, and Election Day quickly approaches as races in Virginia and New Jersey heat up with an unexpectedly tight race in New Jersey for Democrats. Jeff Mason, Sam Stein, David Jolly, David Gura, Bill Cohan, Marc Racicot and Ryan Holiday join The 11th Hour this Thursday night. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

One of the best insurance policies for a successful career, is to develop a mindset of continuous improvement. With this mindset, your career can become more lucrative. Without it, you run the risk of hitting a dead end. Is it time to take out a new career insurance policy?Support the show

Former Trump National Security Adviser John Bolton is indicted on 18 counts. He is the third Trump critic to be charged with federal crimes in recent weeks. Then, the link between AI data centers and skyrocketing electric bills. Plus, the real- world impact of the government shutdown. Barbara McQuade, Jeff Mason, Jonathan Cohn, Dave Weigel, Justin Wolfers, Elizabeth McCarthy, and Bishop Mariann Budde join The 11th Hour this Thursday night. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Former Trump National Security Adviser John Bolton is indicted on 18 counts. He is the third Trump critic to be charged with federal crimes in recent weeks. Then, the link between AI data centers and skyrocketing electric bills. Plus, the real- world impact of the government shutdown. Barbara McQuade, Jeff Mason, Jonathan Cohn, Dave Weigel, Justin Wolfers, Elizabeth McCarthy, and Bishop Mariann Budde join The 11th Hour this Thursday night. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The answer should be 36 new business tools. Settle for nothing less. Imagine doing this for 5 years? Do it, and watch your career take off!Support the show

This is a great look in the mirror type of an exercise. Some of us do business with the utmost passion, and often times our excitability can be mistaken as anger. Double check the way you talk and interact with associates, customers and executives. Are you projecting, genuine passion, or does your excitability project as anger?Support the show

U.S. troops assemble in Chicago as the administration escalates its crackdown on American cities, despite an ongoing lawsuit over its legality. Then, a discussion with House Minority Leader Hakeem Jeffries on the ongoing government shutdown, as Trump announces furloughed federal workers may not receive back pay when it ends. Plus, the Attorney General's contentious hearing on the hill and the questions she faced over the DOJ's investigations against the President's enemies. Rep. Hakeem Jeffries (D-NY), Jeff Mason, Larry Sabato, David Dayen, Bill Cohan, Ron Insana, Ty Cobb, and Yaakov Katz join The 11th Hour this Tuesday night. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Utah prosecutors have filed seven charges against the man accused of killing Charlie Kirk. 22-year-old Tyler Robinson's charges include aggravated murder, and prosecutors intend to ask for a death sentence. Then, a Senate committee grilled FBI Director Kash Patel as he attempted to answer  questions about the Kirk shooting investigation as well as the Epstein files. Plus, the Federal Reserve Board wraps day one of their two-day meeting on interest rates. Symone Sanders hosts as Mychael Schnell, Jeff Mason, David Drucker, Barbara McQuade, John Harwood, Bharat Ramamurti, and Paige Cognetti join The 11th Hour this Tuesday night. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The President declares 'we're going in' as he vows to send the National Guard to Chicago, but no word on when. Then, Congress releases thousands of pages related to Jeffrey Epstein, but so far, most of the information appears to have already been made public. Plus, a conversation with Oregon Attorney General Dan Rayfield, whose state is leading the charge against Trump's tariffs with a multi-state lawsuit that, so far, appears successful. Jeff Mason, Susan Glasser, Dan Rayfield, Stuart Stevens, Max Chafkin, Matt Peterson, and Jacob Soboroff join The 11th Hour this Tuesday night.

Federal Reserve Governor Lisa Cook vows that she won't go down without a fight against Trump, saying she will "see him in court". Then, Trump weaponizes allegations of mortgage fraud to silence his political opponents. Plus, with Democratic governors taking a stand against Trump, how his attacks are actually helping them. Jeff Mason, Leigh Ann Caldwell, Adam Wren, Dan Nathan, Gillian Tett, Charlie Sykes, and Matt Bennett join The 11th Hour this Tuesday night.

National guard troops and federal agents arrive in Washington D.C. as part of President Trump's anti-crime push – Attorney General Pam Bondi met with the D.C. mayor Muriel Bowser to lay out Trump's plan. The White House scrambles to make arrangements for Trump and Putin's Alaska summit set to occur this Friday. A new inflation report today has investors celebrating July's better-than-expected numbers, as inflation held steady and grocery and gasoline prices declined. Natasha Korecki, Charlie Sykes, Jeff Mason, David Gura, Ron Insana, Michael McFaul, and Jessica Knurick join The 11th Hour this Tuesday night.

The House Oversight Committee subpoenas the Justice Department for its ‘Epstein files' and demands testimony from several high-profile individuals, including the Clintons. Then, DOJ weighs releasing the audio and transcript from Deputy Attorney General Todd Blanche's interview with Ghislaine Maxwell last month. Plus, Texas Republican Senator John Cornyn asks the FBI to arrest Texas Democrats who fled the state to block the GOP's redistricting plan. Jon Allen, Daniella Diaz, Jeff Mason, Ron Insana, Gillian Tett, Reed Galen, and Michael McFaul join The 11th Hour this Tuesday.