Podcast appearances and mentions of Jeff Mason

Solving customer problems requires a rolling up of the sleeves, managing the details, and finding a workable solution. This can be hard work requiring patience, diligence, and research. Is this your company? If not, should it be?Support the show

President Trump holds an awkward meeting with Canada's Prime Minister just two months before tariffs are set to go up. Then, the President's top trade officials are scheduled to meet with a Chinese delegation just hours after the Treasury Secretary admits trade negotiations have yet to start. And, the consequences of the Trump administration's stance on due process. Jeff Mason, Sam Stein, Senator Doug Jones, Barry Ritholtz, Max Chafkin, Mark Joseph Stern, and John King Jr. join The 11th Hour this Tuesday. 

CIT units are a valuable corporate component that can offer insight to necessary changes. As many athletic coaches have said, “if we are not striving to always get better, we are getting worse.” Why? Because competitors who use CIT units will surpass stagnant mindsets. Complacency breeds mediocrity.Support the show

Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finish the customer sentences in hopes of speeding things up. If this is you, maybe it's time to slow the train down, and let the customer finish?Support the show

On day 100 of Trump's second term, a reflection on the past three months and the uncertainty ahead. Then, new reporting examines the rise of Trump's cryptocurrency business and his changing role in the industry. And, a conversation with actor and comedian Ed Helms on some important and hilarious lessons from history. Jeff Mason, Leigh Ann Caldwell, Peter Goodman, Eric Lipton, Dan Nathan, and Ed Helms join The 11th Hour. 

Very few customers admire vendors that talk over them. Humans have two ears to listen, and only one mouth to speak. If over-talking is overtaking your customer interactions, then maybe it's time to let listening overtake talking?Support the show

Business writing skills are deteriorating quickly. As we drag societal norms into business, our letters and emails are filled with cryptic acronyms, incomplete sentences, and confusing messages. Where are you in this mix? Where is your team in this mix? Maybe it is time to revamp our writing skills?Support the show

Markets climb after the Treasury Secretary predicts a de-escalation in the trade war with China. Plus, the White House stands behind Pete Hegseth as he defends sharing military information in Signal group chats. And, how Project 2025 is shaping Trump administration policy. David Gura, Dan Nathan, Jeff Mason, Leigh Ann Caldwell, Carol Leonnig, and David Graham join The 11th Hour this Tuesday. 

Customers rely on vendor product knowledge like a car driver depends on headlights in the dark. As vendors, we are called on to share our knowledge in a professional manner. Are you being professional, or is the art of condescending auto-correction the tenor of your conversations with customers?Support the show

The true cost of creating unhappy customers is crippling. Let the next 60 seconds tickle your ears, and improve the ways you are servicing customers.Support the show

A major market sell-off after a warning about higher prices and slower growth caused by tariffs. Plus, Maryland Sen. Chris Van Hollen in El Salvador fighting for the release of a wrongly deported man. And, Republicans weigh the unthinkable: a tax hike for the wealthiest Americans. John Avlon, Jeff Mason, Dan Nathan, and Charles Coleman Jr. join The 11th Hour this Wednesday.

Scripted, and teleprompter utterances are overwhelmingly rejected by the most recent generations of buyers. Authenticity is the desirability of modern consumers. So, what are you doing to answer the call?Support the show

Often times, customers are much smarter than we give them credit for. In fact, customers usually know when we are shoveling them word-dung. What if you started telling customers what they deserve to hear?Support the show

Wall Street is on edge hours before Trump's newest round of tariffs is set to go in effect. And, a look at the strategy behind Trump's economic policy and the White House's plans to pass tax cuts by the summer. Plus, a conversation with author Michael Lewis on the importance of federal workers who are now being targeted by DOGE. Jeff Mason, Gillian Tett, David Gura, and Michael Lewis join the 11th Hour this Tuesday. 

Making outlandish claims is a huge shortfall in the business world. What if you could use seven, simple tools to covert your statements into provable claims. Tune in for 60 seconds and we will share the Magnificent Seven!Support the show

This “give and take” world needs more professionals who invest in the future of business. We spend our careers learning our crafts, and then earning the rewards. Yet, many of us stop right there. What if we were to add a RETURN chapter to our careers?Support the show

On the first major election since Trump returned to the WH, Republicans held onto two key House seats in Florida, while Democrats took a crucial seat on the Wisconsin state supreme court. Plus, uncertainty grows less than 24 hours away from a new round of Trump tariffs. And, Cory Brooker breaks the record for the longest Senate floor speech with his anti-Trump protest. Jeff Mason, David Gura, Charlie Sykes, Peter Goodman, Carlos Curbelo, and Barbara McQuade join The 11th Hour this Tuesday, 

Simply put…do you teach CSR mechanics that emphasize getting to the customer, before they get to you? Imagine the depth of customer satisfaction if your company aimed at this target?Support the show

Red Zone Tugging (RZT) is one of the largest contributors to customer defections. Perhaps today is the right time to investigate if your business is infected with RZT?Support the show

The Atlantic publishes the group chat messages its editor-in-chief was accidentally included on that show details about a military strike on Yemen. Plus, Trump praises Pete Hegseth, calling the leak controversy a "witch hunt". And, Mallory McMorrow joins us to talk about why it's time for a new generation to take on Trump. Kevin Baron, Col. Jack Jacobs, Jeff Mason, Reed Galen, Amy McGrath, and Barbara McQuade join The 11th Hour this Wednesday. 

Continuous Improvement can be fun and lucrative. All it takes is a mindset that hinges on asking, thinking, identifying, researching, listening, observing, trying, applying, or frying.Support the show

This mindset personifies a customer-centric culture that delivers excellent satisfaction. Buyers reward vendors who deliver customer-first service. Want more repeat and referral business? If so, then start reshaping your service model today!Support the show

Does your company culture contain a mindset that values vendor relationships. Today might be the perfect day to turn your purchasing team into a Vendor Relations Team!Support the show

Putting customers on a service merry-go-round sews seeds of discontent, and many times leads to permanent customer defections. Maybe it's time to stop the gamers in exchange for instant servicing?Support the show

Trump's tariffs sink markets for another day, while he promotes Tesla vehicles on the White House lawn. Plus, how will Moscow respond to Ukraine's acceptance of Trump's 30-day ceasefire plan? Also an exclusive interview with PA Senator John Fetterman. He explains how his approach to Donald Trump is different from his fellow Democrats. Jeff Mason, Leigh Ann Caldwell, Michael McFaul, Brian Schwartz, Bharat Ramamurti, John Fetterman, and Charlie Dent join The 11th Hour this Tuesday. 

Technology now provides tools that allow us to read, respond and react to customer issues with lightening speed. However, so many companies have leaders who cannot answer a simple question for 2 weeks. Why? Because they are traveling. How lame! If this describes your business, maybe it's time for some changes, and some Technology Tool Training!!!Support the show

Does your customer know where to turn to get an answer? Maybe it is time to consider ways to stop keeping customers in the dark!Support the show

The White House pauses all military aid to Ukraine as the administration begins turning down the heat on Russia. Plus, the markets plunge as Trump's tariffs on America's allies are set to take effect. And, a look at how Iowans are reacting to high prices under the Trump administration. Jeff Mason, Susan Glasser, Leigh Ann Caldwell, David Drucker, David Gura, Greg Ip, Chris Dols, and Art Cullen join The 11th Hour this Monday.

Sometimes we make doing business harder than it needs to be for our customers. Maybe this is a good time to pick up a shovel, and streamline the tasks we require from our customers.Support the show

The House narrowly voted to advance Trump's agenda, yet the Republican budget plan still has a long road ahead. Then, inflation was a top issue for Trump's candidacy, but now he's stopped discussing it. And, the story of one inspector general whose fight against social security waste was cut short when he was fired by the President. Jeff Mason, Andrew Desiderio, David Jolly, Peter Goodman, Gillian Tett, Mike Ware, and Alex Isenstadt join The 11th Hour this Tuesday. 

What if something “OLD SCHOOL” could be considered “FRESH” by our customers? Maybe it's time to take a trip to the post office!Support the show

Well over 50% of our customers expect less service than our businesses advertise. Today could be the perfect time to start exceeding those customer expectations?Support the show

 It's day 30 of the second Trump administration and high-profile DOJ officials continue to resign in protest. Also, the US and Russia begin talks to end the war in Ukraine -- but without Ukraine. Plus, how a new executive order could impact bank regulations. And, why we don't know more about how DOGE is seeking out waste and fraud. Jeff Mason, Carol Leonnig, Ron Insana, Dan Nathan, and Reed Galen join The 11th Hour this Tuesday. 

Tough situations deserve leaders that don't shy away from managerial duties. Maybe it's time to take inventory on which managers avoid management duties because they fear confrontations!Support the show

Societal trends are rapidly removing phone conversations from daily life. However, the phone is still important to the operation of many businesses. If you are one of these companies, maybe it's time for some phone role-playing!Support the show

Elon Musk's presence at a White House press conference surprised journalists when President Trump gave him the stage to address questions about his growing governmental influence. Jeff Mason, White House correspondent for Reuters, who asked Musk about claims of a “hostile takeover” of government, describes the experience. The Trump administration has announced significant cuts to the United States Agency for International Development (USAID), which provides funding to independent media organisations worldwide. Max Tani, reporter for Semafor, explains how this decision affects news outlets, particularly those operating in countries where press freedom is under threat. BBC Media Action, the BBC's international charity, has been affected by the cuts, with USAID previously providing millions in funding. Its CEO, Simon Bishop, clarifies the organisation's role and responds to Elon Musk's claim that USAID funds the BBC directly. The attention economy is reshaping the way people engage with media and technology. Chris Hayes, host of MSNBC's All In, draws comparisons between Big Tech's monetisation of attention and the Industrial Revolution's transformation of labour. He discusses the social and political consequences of mass digital engagement and offers insight into potential regulatory solutions. Presenter: Katie Razzall Producer: Simon Richardson Assistant producer: Lucy Wai

 President Trump expands Elon Musk's power over the federal workforce. Plus, America's largest automaker warns the White House's trade policies will 'blow a hole' in the industry. And how the GOP leadership continues to shape itself around the President. Jeff Mason, Dave Weigel, Leigh Ann Caldwell, Brooke Masters, Ron Insana, Matthew Dowd, and Anne Applebaum join the 11th Hour this Tuesday.

What happened at Elon Musk's unexpected White House press conference alongside President Trump? Reuters' Jeff Mason was there. Semafor's Max Tani and First Amendment expert Katie Fallow discuss Trump's $20 million lawsuit against CBS News. We also examine the impact of US AID cuts on global media, with BBC Media Action's Simon Bishop addressing claims of foreign influence. Wired's Lauren Goode profiles venture capitalist Marc Andreessen in a new series on Silicon Valley elites and MSNBC's Chris Hayes discusses his book The Siren's Call, all about the attention economy and big tech's grip on our focus.Guests: Max Tani, Media Editor, Semafor; Katie Fallow, litigation expert, Knight First Amendment Institute; Simon Bishop, CEO, BBC Media Action; Chris Hayes, Host, MSNBC, Lauren Goode, Senior Writer, Wired; Jeff Mason, White House Correspondent, Reuters Presenter: Katie Razzall Producer: Simon Richardson Assistant Producer: Lucy Wai

Are your customers receiving stewardship service without having to ask for it? Is it time to reexamine your CSR mindset?Support the show

Bishop urges mercy for immigrants, Trump calls her 'nasty'Reuters, By Steve Holland and Jeff Mason, on January 22, 2025https://www.reuters.com/world/us/trump-attends-prayer-service-gets-an-earful-immigrants-lgbt-youth-2025-01-21/This conversation highlights a striking moment in political and social discourse, where a religious leader felt compelled to speak out and remind a president, in this case, Donald Trump, to have compassion for others. The discussion centers on the disconnect between those in power, their words, and how they affect vulnerable communities. The episode explores how people like Trump, who lack introspection, have risen to power and whether such figures should be trusted with significant authority. There's also a deeper commentary on the current state of democracy and the unsettling trend of unqualified individuals reaching top political positions.The Non-Prophets, Episode 24.05.4 featuring Phoebe Rose,  Helen Greene, and Aaron JensenBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-non-prophets--3254964/support.

When was the last time you actually asked a customer what they think of your products and services? The digital age is pushing us away from talking, or visiting with customer. Maybe it's time for a REBOOT!Support the show

Day 16 of the Trump Administration, the President hosted Israeli Prime Minister as he proposed a shocking plan for the Gaza strip. Plus, the latest as Democrats push back on Elon Musk's takeover of parts of the federal government. And FBI agents sue the Department of Justice alleging retribution for their work on January 6th cases. Jeff Mason, Lehigh Ann Caldwell, Susan Glasser, Hagar Chemali, Tim O'Brien, Max Chafkin, Frank Figliuzzi, David Jolly, and Harry Litman join The 11th Hour this Tuesday.

Imagine rarely measuring your actual production costs against the estimated costs on paper? Far too many businesses suffer from this lack of detail management. Don't wait until year end to find out. We invite you to start measuring and managing today!Support the show

Getting into the weeds of business details is not sexy, or fun. However, customers love vendors that do the gardening to ensure seamless transactions. What say you?Support the show

A federal judge has stayed President Trump's freeze on federal spending. Plus, House Republicans head to the President's Doral resort for their annual retreat. And, Caroline Kennedy calls her cousin RFK Jr. a "predator" in a scathing letter she wrote ahead of his Senate hearing tomorrow. David Drucker, Andrew Desiderio, Jeff Mason, Brian Schwartz, David Jolly, Dr. Kavita Patel, Stuart Stevens, and Sen. Doug Jones join The 11th Hour this Tuesday. 

As we do life, continuous improvement ideas are all around us. How often do you dissect a situational observation, and then relate it to improving your business practices?Support the show

Top tech companies unite for Trump's new 'Stargate' initiative to bolster A.I. in the U.S. Plus, celebration and outrage as more criminally convicted Jan. 6 defendants walk free. And, we follow the money 15 years after the 'Citizens United' Supreme Court ruling. Jeff Mason, Sam Stein, Leigh Ann Caldwell, David Gura, Barry Ritholtz, Michael Steele, Charles Coleman Jr., and Alan Elrod join The 11th Hour this Tuesday. 

Lawmakers scramble to pass a short term bill to prevent a government shutdown by Friday, as Trump followed through with his threat and sued the Des Moines register over a poll he didn't like. Plus, the Fed is expected to slash interest rates for the third straight time, which would be a sign they like the economic outlook -- so why are the markets sending a very different message? And, Canadian Prime Minister Justin Trudeau is facing calls to resign after his finance minister quit. Peter Baker, Melanie Zanona, Jeff Mason, David Gura, Ron Insana, Richard Haass, and John Herrman join the 11th Hour this Thursday. 

President Biden touts his 'fairly strong economy' and warns against Trump's tariffs and tax cuts. Plus, Tiktok's plans to fight back amid the potential ban in the U.S. next month. And, suspect Luigi Mangione is denied bail in the murder of insurance CEO Brian Thompson. Jeff Mason, Carol Leonnig, David Jolly, Bill Cohan, Roger McNamee, Dan Diamond, and Rob D'Amico join The 11th Hour this Tuesday. 

President-Elect Trump picks WWE mogul Linda McMahon to be Secretary of Education and ex-TV host Dr. Oz to run Medicare & Medicaid. Also, Trump works the phones for Matt Gaetz, his choice for Attorney General. Meanwhile, a hacker has gained access to files with damaging testimony about Gaetz. Plus, the race to be Trump's Treasury secretary heats up. Phillip Rucker, Jeff Mason, Ankush Khardori, David Gura, Heather Long, Jon Allen, Stuart Stevens, Richard Reeves join The 11th Hour this Tuesday.