Gartner ThinkCast

In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner's latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you're designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future. Tune in to discover: • Why CEOs may not know their customers as well as they think • What machine customers are and why they matter now • The key blind spots in AI-driven CX strategies • How to balance automation and humanity to create trust Dig Deeper Attend the Conference: Gartner IT Symposium/Xpo™ https://gtnr.it/3UpD6Ei  Register for the Webinar: Explore the Impact of AI on Customer Experience in Your Organization https://gtnr.it/4myNki0  Watch for More Insights: When Machines Become Customers https://gtnr.it/4mwGCsL 

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape. Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today. Tune in to discover: •  Why corporate-speak fails in times of change and what to say instead • The 10x10x10 rule for reinforcing priorities with your team • How guiding principles offer stability and direction   Dig Deeper Read and Download Now: Disruptive Technologies You're Probably Unprepared For Register to Attend: CIO Conferences and Events 2025 Watch More: Gartner Top of Mind

In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond.  Straight from his recent webinar on the “12 Emerging Technologies That Will Redefine the Future of Business,” Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage. Tune in to understand: • The shift towards specialized language models • The integration of generative AI in enterprise interactions • The evolution of cybersecurity strategies • Why polyfunctional robots are outpacing humanoid designs • The growing threat of disinformation and its implications for InfoSec strategies • How energy constraints might affect data center expansions   Dig Deeper Watch the Full Webinar Now: 12 Emerging Technologies That Will Redefine the Future of Business Register and Attend: CIO Conferences and Events 2025 Watch Full Video Episodes: Gartner ThinkCast on YouTube

In this episode of Gartner ThinkCast, we check in on one of the most unique and personal pieces of Gartner research: the annual CIO resolutions. Nearly midway through the year, are tech leaders still aligned with the ambitions they set in January? In a quick sampling pulled from our Top of Mind video insights, Gartner Distinguished VP Analyst Mary Mesaglio provides a timely update on how CIOs can stay grounded amid the whirlwind of 2025 priorities. From turning regret into growth and negotiating AI-infused vendor contracts, to defining personal AI ethics and staying close to emerging technologies, this episode is a powerful reminder of what good looks like — for your people, your business and yourself. Dig Deeper Read and Download Now: Resolutions for CIOs: What Good Looks Like in 2025 https://gtnr.it/4iLxIEL  Register and Attend: CIO Conferences and Events 2025 https://gtnr.it/3UpD6Ei  Be AI-Ready: What IT Leaders Need to Know and Do https://gtnr.it/4k2GLlE 

In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment? Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner's “AI technology sandwich” framework. Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including embedded AI, bring-your-own AI and the critical governance decisions that support a responsible, scalable foundation for IT and tech leaders navigating a complex AI landscape. Dig Deeper Read and Download Now: Build, Buy or Blend? Deploying AI in Your Organization https://gtnr.it/4lS07M4 

In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates. As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and technology outcomes. Tune in to learn how leaders and organizations can navigate the complexities of AI outcomes to succeed over the following year and beyond Dig Deeper Learn More: How AI Will Impact Your Workforce https://gtnr.it/4jsVTIN  Watch Now: Gartner Top of Mind https://gtnr.it/4iCiAKT 

In this episode of Gartner ThinkCast, we explore the transformative AI technology outcomes that every executive leader needs to know for 2025. Tune in to hear Distinguished VP Analyst Mary Mesaglio break down what organizations need to understand to navigate a world of AI excess: from AI and data coming from everywhere to a new type of tech stack, the tech sandwich. Dig Deeper Learn more: 3 Ways CIOs Can Achieve Strong AI Outcomes https://gtnr.it/42cVJzP Watch now: Gartner Top of Mind https://gtnr.it/4iCiAKT 

In this episode of ThinkCast, we explore how CIOs and tech leaders can navigate evolving U.S. policy changes, economic volatility and AI-driven transformation. Pulled from a recent Gartner webinar on the shifting U.S. policy landscape, this quick discussion features insights from Gartner Experts Milind Govekar, Kristin Root and Michael Harmelink. They delve into strategies for scenario planning, AI investment prioritization, cost optimization and cybersecurity risk management. Discover how to anticipate change rather than just react to it — and how technology leaders can drive business value amid uncertainty. Dig Deeper Watch the Webinar: Business Implications of U.S. Federal Policy Changes https://gtnr.it/43zkya1  Discover: The Guide to Building an AI Roadmap That Drives Value https://gtnr.it/3XHvtuF 

In this episode of Gartner ThinkCast, we tackle the AI business outcomes that matter most for 2025. As part of our Top of Mind video series, Distinguished VP Analyst Mary Mesaglio unpacks the three key dimensions of AI value — Return on Employee (ROE), Return on Investment (ROI) and Return on the Future (ROF) — and explains how leaders should balance them as a portfolio. Tune in to learn how all three will impact decision making, talent retention and strategic investments for organizations in today's AI landscape. Dig Deeper Explore more: Map Your AI Use Cases https://gtnr.it/4gpTg8E  Watch now: Gartner Top of Mind https://gtnr.it/4iCiAKT 

In this episode of ThinkCast, we dive into the disruptions that you might not see coming between now and 2029. Each year, Gartner Distinguished VP Analyst Daryl Plummer unveils his list of disruptions to watch out for at Gartner IT Symposium/Xpo™. He's with us today to walk through all seven disruptions, including AI avatars, water scarcity, personalized cinema experiences and the rise of guardian agents. Discover how these changes will impact technology, business strategies and even the way we live — and learn what leaders need to do to stay ahead of the curve. Dig Deeper Watch Webinar: 7 Disruptions You Might Not See Coming https://gtnr.it/4hcnM6w  Discover: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q 

In this episode of Gartner ThinkCast, we dive into the next evolution of AI agents — guardian agents. As part of our Top of Mind video series, Distinguished VP Analyst Daryl Plummer joins to lead us through how guardian agents are emerging as a critical tool for organizations deploying AI agents. As AI agents become more common, guardian agents will monitor, oversee and even protect against rogue AI behavior to ensure quality and security.   Dig Deeper Explore more: Capitalize on the AI Agent Opportunity https://gtnr.it/41TJHLc Gartner clients, learn to enable the delivery and ensure robustness of these new capabilities: Emerging Patterns for Building LLM-Based AI Agents https://gtnr.it/3F9LiUj  

In this episode of ThinkCast, we're exploring Gartner's 2025 CIO Agenda. Gartner Distinguished VP Analyst Jaime Capella shares key insights from the largest global study of CIOs, revealing how IT leaders can navigate shifting executive expectations and overcome the “curse of random success” in digital initiatives. First delivered at Gartner IT Symposium/Xpo, Jaime outlines the essential steps CIOs must take to empower business technologies, strengthen cross-functional collaboration and ensure digital initiatives achieve their intended business outcomes. Dig Deeper Download: 2025 CIO Agenda https://gtnr.it/41r4d4E  Watch More: IT Sym Full Session — CIO Agenda for 2025 https://gtnr.it/4i1kZOH 

In this episode of Gartner ThinkCast, we're giving you a quick breakdown of agentic AI — one of our Top Strategic Technology Trends for 2025 — and the rapidly evolving world of AI agents. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard explains what truly defines AI agents, how they can operate autonomously in both digital and physical environments, and why multiagent systems will shape the future of business.   Dig Deeper Learn More: Intelligent Agents in AI Really Can Work Alone. Here's How. https://gtnr.it/4g04QHY Download Now: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3CU3h0v

In this episode of Gartner ThinkCast, we sit down with Mick Ebeling, founder and CEO of Not Impossible Labs, an award-winning tech incubator and content studio, to explore how technology, creativity and empathy can produce real-world change. An upcoming speaker at the 2025 Gartner Data & Analytics Summit in Orlando, FL, Mick shares how his team tackles the world's “absurdities” — problems that shouldn't exist but persist nonetheless. From developing groundbreaking assistive technology like the EyeWriter to creating 3D-printed prosthetics, hear how leaders can harness the Not Impossible Labs mindset of “help one, help many” to drive innovative impact. Dig Deeper Join Us: Gartner Data & Analytics Summit https://gtnr.it/3ZEbaPX

In this episode of Gartner ThinkCast, we explore the challenges and opportunities around creating value with AI — especially as generative AI enters the Trough of Disillusionment. As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard is joined by Distinguished VP Analyst Rita Sallam to discuss how leaders should align investments with business priorities, manage productivity and balance risk with ambition in today's AI environment. Dig Deeper Download: Map Your AI Use Cases https://gtnr.it/4gpTg8E  Watch Now: Top of Mind Video Series https://gtnr.it/4go2L8E 

In this episode of ThinkCast, we're sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races — whether it's leading the charge, following trailblazing vendors or embracing the transformative influence on employees and society. This recording, delivered by Distinguished VP Analysts Mary Mesaglio and Hung LeHong, is excerpted from the Gartner IT Symposium/Xpo 2024 Opening Keynote in Orlando, FL. Dig Deeper Read More: Strategies for AI-Steady and AI-Accelerated Organizations https://gtnr.it/3WnYGdl  Reserve Your Spot: The Premier Conferences for CIOs and IT Leaders https://gtnr.it/3UpD6Ei   

In this episode of ThinkCast, Gartner VP Analyst Gareth Herschel walks through the top five ways to scale AI initiatives using data and analytics. In a preview of the 2025 Gartner Data & Analytics Summit, Gareth breaks down actionable strategies, like aligning AI tools with the right use cases, fostering good governance and making data AI-ready. Dig Deeper Learn More: Gartner Data & Analytics Summit 2025 https://gtnr.it/3ZEbaPX  Download: Guide to AI-Ready Data Essentials https://gtnr.it/3B32v0g 

In this latest episode of Gartner ThinkCast, we chat with Gartner Senior Director Analyst Tom Coshow to explore agentic AI, one of the key trends featured in the Gartner Top 10 Strategic Technology Trends for 2025 report. Hear how AI agents are transforming industries with their ability to autonomously plan and execute tasks — and what distinguishes them from GenAI language models. Tom shares real-world examples, insights on emerging opportunities, like guardian agents and long-term memory in AI, and guidance for executive leaders looking to build secure and scalable systems.  Dig Deeper Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q  Register: Watch the Top Strategic Technology Trends Presentation https://bit.ly/3AJTM2U  Read More: Intelligent Agents in AI Really Can Work Alone https://gtnr.it/4g04QHY 

Today, we are exploring the emerging world of digital twins — particularly twins of a customer — with Gartner Global Chief of Research Chris Howard and Gartner VP Analyst, Michelle DeClue, on the retail-consumer goods industry team and cross-practice leader on the subject. They parse out how to define a customer, what makes a digital twin and how the relationship between the two could revolutionize the customer experience — from predicted actions and reduced friction to enhanced personalized experiences. Dig Deeper Download: 2024 Emerging Tech Impact Radar https://gtnr.it/3UbiIH0  Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q   

Amid the challenges of navigating social and economic disruptions and trends, the 2025 Gartner Top 10 Strategic Technology Trends will help you set a path forward to anticipate and prepare for future success. Fresh off debuting his research at Gartner IT Symposium/Xpo™ conference, Gene Alvarez, Distinguished VP Analyst and leader of Gartner's Top Trends team, breaks down how each trend — from AI imperatives and risks, to new frontiers of computing and human-machine synergy — will drive innovation while upholding ethical responsibility and trust. Dig Deeper Download: Gartner Top 10 Strategic Technology Trends for 2025 https://gtnr.it/3Ag0Y6q  Apply to Join: CIO Leadership Forum – The Premier Gathering of CIOs https://gtnr.it/3UpD6Ei 

In this episode of Gartner ThinkCast, we explore the future of computing — from what to expect in the next decade, to the possibilities beyond. Gartner Global Chief of Research Chris Howard is joined by Soyeb Barot, Chief of Research for Gartner for Technical Professionals and VP Analyst, to discuss what this future could look like. Hear how AI is rapidly driving the near-term innovation of quantum computing, the far future of autonomous businesses and space manufacturing, and why executive leaders should push to play an active role in shaping these possibilities. Dig Deeper Download: 2024 Emerging Tech Impact Radar https://gtnr.it/3UbiIH0  Read Now: What is Quantum Computing? https://gtnr.it/402rV84 

In this episode of Gartner ThinkCast, we dive into the concept of counterfeit reality, where AI-generated content blurs the line between what's real and what isn't. Gartner Distinguished VP Analyst Daryl Plummer, who is not only an expert in the field but also coined the term “counterfeit reality,” explores the risks and opportunities that deepfakes, synthetic data and AI avatars will present in the coming years. From the potential for increased creativity and innovation to the pitfalls of reduced confidence in brand integrity, Daryl offers practical insights for executive leaders to navigate this quickly evolving landscape. Dig Deeper Read Now: Protect Your Organization From Disinformation Campaigns https://gtnr.it/3UcowA7  Watch Now: 7 Disruptions You Might Not See Coming: 2023-2028 https://bit.ly/4du1qvx   

As disruptive trends like edge computing, increased energy consumption and, of course, generative AI continue to reshape industries, Daryl Plummer, a Distinguished VP Analyst at Gartner, breaks down the essential steps for recognizing, prioritizing and responding to change  — and, even more importantly, the long-term shockwaves that follow. Leading up to Plummer's annual presentation at Gartner IT Symposium/Xpo™ conference, he also gives us a behind-the-scenes preview of how he thinks about disruptions in general, how he works through which trends to include on his list and what he hopes executive leaders take away to stay ahead of the curve. Dig Deeper   Attend the Conference: Gartner IT Symposium/Xpo 2024 https://gtnr.it/4grBzHa   Watch Now: 7 Disruptions You Might Not See Coming: 2023-2028 https://bit.ly/4enzIBo   

Understanding the trajectory of AI technologies is crucial for executive leaders looking to harness these innovations' full potential. In this episode, Senior Director Analyst Afraz Jaffri breaks down the 2024 Gartner Hype Cycle™ for AI, offering a clear perspective on the latest developments and trends in AI. Discover where GenAI stands today, what's next for maturing technologies such as computer vision, and how emerging trends like decision intelligence could shape the future. Dig Deeper Download Now: Build a Value-Driving AI Strategy for Your Business https://gtnr.it/3YdrTJD  Watch Now: Gartner Global Chief of Research Breaks Down the 2024 Gartner AI Hype Cycle https://bit.ly/3SOHZpt 

Whether you're joining a new organization or are a veteran leading a company transformation, it's critical for any executive leader to know how to build, craft and execute a change in direction. In this episode, Distinguished VP Analyst Mary Mesaglio walks through the key tactics to craft a clear transformation message, followed by how to define your organization's values and identity — and put them into action. Dig Deeper Download Now: The Top Strategic Priorities for Your Executive Role https://gtnr.it/4fx0toy  Watch Now: This Is Why Your Values Aren't Actions Yet https://bit.ly/4d5bXxz   

Every year, Gartner conducts a survey to understand the major business concerns and priorities of CEOs and senior executives. This year, AI proved to be a hot topic. In this episode, David Furlonger, a Distinguished VP Analyst and Gartner Fellow in our Global Enterprise Executive Research Group, discusses why AI is getting the most attention of any new technology, how CEOs are thinking about AI's potential impact, and what that means for CIOs and other IT leaders. Dig Deeper Download Now: Build a Value-Driving AI Strategy for Your Business https://gtnr.it/3YdrTJD    Read More: How Your CEO Is Thinking About AI https://gtnr.it/4bNJhrG    Watch Now: What Do CEOs (Really) Think About GenAI? https://bit.ly/3SFudWv   

Navigating a new executive role can be daunting, but with the right strategies, you can hit the ground running and make an immediate impact.  In this episode, Ed Gabrys, a Managing Vice President at Gartner, breaks down how to establish yourself in a new role, gain trust and lead with confidence. He touches on the essentials of personal branding and the importance of influence in leadership, and offers a step-by-step communication cheat sheet designed to help you excel. Dig Deeper Download Toolkit: Develop Your Personal Brand to Jumpstart Success in a New Executive Role https://gtnr.it/45XOPP0  Watch Now: How to Analyze and Adapt to Company Politics as a New Executive https://gtnr.it/4cSQzew   

While the integration of AI and automation in the workplace feels inevitable, it would be a mistake to assume that these technologies will simply replace swaths of the workforce. In fact, AI is a powerful tool to enhance creativity and innovation. In this episode, Peter Aykens, the Chief of Research in Gartner's HR practice, breaks down the human-powered enterprise — a new, people-centric way that HR leaders are thinking about supporting their employees. The future of work is highly digital, but the future of organizational success remains firmly rooted in people. Dig Deeper   Download Now: Human Leadership: How HR Can Develop Your Organization's Leaders https://gtnr.it/45xHYeM    Watch Now: Think Again: How AI Unlocks Human Potential  https://gtnr.it/3RBvEVc   

As we continue to incorporate AI into our own work, it's worth considering when GenAI is not appropriate — and in those situations, which, if any, other AI techniques are. In this episode, Gartner Senior Director Analyst Leinar Ramos, whose work focuses on artificial intelligence, explains that generative AI is not the silver bullet it's often made out to be. While indeed game-changing, GenAI is only one aspect of a much larger and more fruitful AI landscape. Dig Deeper   Download Now: What Leaders Need to Know to Get AI Ready https://gtnr.it/4aXufzd    Watch Now: Measure and Realize Value From AI Investments https://gtnr.it/3Rh6Oty    Read More: When Not to Use Generative AI https://gtnr.it/3RiPogd 

As CEOs work to meet the dual challenges of growing the business while responding to evolving markets, they are calling on the executive leaders underneath them for support and innovation. In a keynote originally delivered at Gartner Supply Chain Symposium/Xpo, Distinguished VP Analyst Ken Chadwick shares insights on how C-suite leaders can find potential within the tension in their organizations and touches on the strategic shifts required to stay ahead in today's economic environment.   Dig Deeper   Download Now: The C-Suite Guide to Sustainability   https://gtnr.it/3QZOkxy    Watch the Full Keynote: CEO Concerns 2024 — Implications and Actions for CSCOs   https://bit.ly/44WVXdX  

When it comes to cybersecurity, artificial intelligence is proving to be both a formidable defensive tool and a potential threat.    Today, Patrick Hevesi, VP Analyst with Gartner for Technical Professionals, discusses the concept and implications of “dark AI.” He also highlights proactive measures your organization can take to mitigate its risks, such as developing private instances of AI and stringent data protection protocols.  Dig Deeper   Attend Conference: Gartner Cybersecurity and Risk Management Summit  https://gtnr.it/3y8HA9X   Learn More: Cybersecurity Threats: How to Prioritize, Manage and Reduce Them https://gtnr.it/3QESg6F  

Coming out of a tumultuous academic year, educational institutions are facing headwinds from all sides. Between maintaining financial sustainability, enrollment challenges and the need for technological innovation, collaborations between higher education institutions and the technology industry, technology vendors and other education providers are becoming increasingly critical.    Paul Riley, Senior Director Analyst at Gartner, joins us to speak about how educational institutions can leverage partnerships, both internal and external, to tap into long-term strategic advantages that enhance the student experience and expand research and development capabilities.    Dig Deeper   Download Research: Our Predictions for Emerging Technology & Digital Transformation in Education https://gtnr.it/4beZc2b   Watch Now: The 2024 Gartner Predictions: Higher Education Automation, Adaptability & Acceleration https://gtnr.it/3JBoLyK  

The potential of new AI tools is unarguable, but the fundamental question remains: How much do you trust AI?   In this episode, which originally aired as part of our Top of Mind video series, Gartner Distinguished VP Analyst Mary Mesaglio explores both our trust and distrust of digital technology and provides insight on how to navigate the complexities of dealing with a nonhuman entity and cultivate healthier partnerships with AI.   Later, Mary discusses critical skills business leaders need to navigate trends, move beyond the hype of new technologies and progress toward genuine innovation. She then examines the potential of AI in very human fields like mental health and the challenges of integrating new technologies in more unexpected fields, such as cardiology. Dig Deeper   Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready https://gtnr.it/48vx60R   Get a Sneak Peek: How to Prepare for the $3 Trillion Machine Customer Opportunity  https://gtnr.it/3xcrtrD  

In the noisy world of digital marketing, what can catapult a brand to "genius" status?   Suzanne Schwartz, Senior Director Analyst in the Gartner for Marketing Leaders practice, delves into the findings of our annual Genius Brands report, which benchmarks the digital marketing performance of brands across industries. This year's report emphasizes the importance of investing in people and processes over technology, maintaining robust brand governance and prioritizing customer touchpoints. The 36 brands featured outperform their peers by leveraging data science, machine learning and generative AI to create impactful marketing.   Dig Deeper   Download Now: Digital Marketing Excellence in Action: See the Standout Performers https://gtnr.it/43E4LEW   Learn More: 3 Impending Technology Shifts Rule the Gartner Hype Cycle™ for Digital Marketing https://gtnr.it/3PGkKfI  

As organizations implement AI in decision making and how work gets done, trustworthy data is essential to adding value every step of the way. Inadequate data governance or unclear AI ambitions leaves enterprises at risk of falling behind.   In this keynote address from Gartner Data & Analytics Summit 2024, Distinguished VP Analyst Debra Logan and VP Analyst Ehtisham Zaidi emphasize that the journey toward becoming AI-ready is not solely about technology adoption but also embedding these capabilities into the organizational DNA. Through rigorous execution of data and analytics fundamentals, leaders can unlock unprecedented business value, drive governance maturity and steer their organizations toward shared success.    Dig Deeper   Learn More: Highlights from Gartner Data & Analytics Summit https://gtnr.it/3TCPZLa   Download Now: 4 Key Initiatives to Get Your Enterprise AI Ready https://gtnr.it/49ketOs  

Organizations are navigating headwinds from all directions, and in this environment, many are falling behind when it comes to keeping up with the latest technology. When the issue is ignored or mismanaged, and the price to modernize systems becomes insurmountable, enterprises risk being crushed under “technical debt.” Gartner VP Analyst Roger Williams, who researches the future of infrastructure and operations, stresses the importance of continuous management over attempting to "spend your way out" of technical debt. He explains that organizations cannot eliminate their debt entirely through retroactive modernization projects. Instead they should work to understand and address the impacts of technical debt on stakeholders to effectively manage it as an ongoing concern rather than a one-time project.   Dig Deeper   See More in Gartner Peer Community:  Is Technical Debt Necessary for On-Time Deployment? https://gtnr.it/4cdIL7V   Read More: Set Up Now for AI to Augment Software Development https://gtnr.it/3P83EHr  

As supply chains return to normal following the COVID shortages of the past few years, chief supply chain officers find themselves at an inflection point: balancing efficiency with output.   Ken Chadwick, VP Analyst on the Gartner supply chain organizational development team and author of this year's Future of Supply Chain report, explains how supply chain productivity creates value for enterprises as a whole. But to do so, supply chain leaders also must incorporate sustainability, technology, AI and the human role into their strategy.   Dig Deeper   Download Now: 4 Keys to Creating a Competitive Advantage in Supply Chain https://bit.ly/498xdAJ   Learn More: See the Latest Supply Chain Insights and Trends https://bit.ly/48q1gT7  

How far does your enterprise want to go with artificial intelligence? Deciding this is what Gartner calls an “AI ambition” — and that's the starting point for spotting AI opportunities and executing on your plans.   To help navigate the opportunities and limitations, Hung LeHong, a Gartner Distinguished VP Analyst whose work focuses on how C-level executives can anticipate changes to business models and customer trends caused by digital business, outlines why defining your AI ambition is the first step to setting up a roadmap for implementation. He also discusses the differences between “everyday AI” and “game-changing AI,” and how leaders can use the Gartner AI Opportunity Radar to decide which ambitious path is right for their organization.   Dig Deeper   Download Guide: Use the AI Opportunity Radar to Define AI Ambition and Get Your Enterprise AI Ready https://gtnr.it/49ketOs   Download Workbook: Build an AI Strategy: From Setting AI Vision to Executing Value-Driving AI Initiatives https://gtnr.it/3OqlC7C   Read More: Executive Resources: What Generative AI Means for Business https://gtnr.it/3uh3bf0  

One-quarter of executives are in the process of transitioning into a new role at any given time, and 40% say they are likely to move again within two years. If you are a seasoned executive who hasn't signed up for a fresh opportunity, whether at your current organization or another, you likely will soon. The problem? Executive transitions are very challenging. Today's economic uncertainty and heightened employee and public expectations make it hard to establish credibility quickly and deliver tangible impact. Plus, the ripple effect of a poor executive transition creates significant risk and expense for both the executive and their organization.   In this episode, Blakeley Hartfelder, Senior Director, Research at Gartner, discusses the reality, challenges and pitfalls of being a new executive, along with tips for establishing a successful transition plan and personal brand. She emphasizes the importance of defining and regularly updating success criteria, adopting a human-centric leadership approach and how the entire C-suite can (and should) support a successful transition.    Dig Deeper   Download Toolkit: Get a Fast Start in Your New Executive Role https://gtnr.it/3U2HVEh   Read More: 4 Ways to Ensure a New Executive Benefits Your Organization, Immediately https://gtnr.it/47FcMKg   Read More: 4 Secrets to Success for Executives Starting a New Role https://gtnr.it/47GXHYr  

Over the past four years, business leaders have had to navigate working from home and returning to the office (several times over), and now, the need for a nimble, resilient workforce. Gartner's annual future of work trends report provides key insights and actionable strategies to navigate workplace dynamics, which this year run the gamut from managing the impact of AI to employee conflict resolution to the four-day workweek.   In this episode, Emily Rose McRae, a Senior Director Analyst in the HR practice at Gartner, outlines 2024's nine future of work trends, the themes that have emerged, and how executives and people leaders can develop strategies to better manage their workforce.   Dig Deeper   Read More: 9 Future of Work Trends for 2024 https://gtnr.it/3RPRR1f   Download Toolkit: Next Steps With Gartner's 2024 Future of Work Trends https://gtnr.it/47oP6ta  

In 2023, ThinkCast has covered mission-critical business topics from supply chain disruptions to hybrid work to strategic planning. But one topic has dominated the conversation: generative AI.   For our best-of-the-year special, we've focused on three insightful angles you can use to explore generative AI. First, Gartner VP Analyst Svetlana Sicular goes over the basics of GenAI. Then, Afraz Jaffri, Director Analyst and the editor of this year's AI Hype Cycle, explains why GenAI falls in the peak of inflated expectations. Finally, Tony Sheehan, a VP Analyst focused on education, talks about how teachers, students and educational institutions should approach AI to manage risks and open up new ways of learning.   Dig Deeper   Learn More: What Generative AI Means for Business  https://gtnr.it/3GTy9fK  Download Now: Your AI Strategy Planner https://gtnr.it/3RB2dSs 

As the end of a transformative year approaches, enterprises are under pressure to determine their approach to generative AI and other technology trends. In this episode, which first aired as part of the Gartner original video series, Top of Mind, Global Chief of Research Chris Howard discusses three broad themes that emerged in the Gartner Top Strategic Technology Trends for 2024. Then he outlines how businesses can move beyond experimentation with what AI could be used for, to a comprehensive implementation plan that ultimately creates enterprise value.   Dig Deeper   Watch Now: More Episodes of Top of Mind With Chris Howard https://bit.ly/46Jr109   Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends https://gtnr.it/46N2VBV  

From remote and hybrid work to quiet quitting and recession fears, the state of employee engagement has been in flux since the pandemic began. Now, HR and team leaders need a new approach to make employees feel connected to their organizations.   In this keynote, originally delivered at Gartner ReimagineHR Conference, GVP Ania Krasniewska Shahidi, and Brent Cassell, VP, Advisory, demonstrate how and why stability, trust and innovation are the cornerstones of a new HR strategy. With 82% of HR leaders facing pressure to scale back or reverse the progress they have made over the past few years, this new framework can help put the focus on what employees and enterprises need to enter their next phase of growth.   Dig Deeper   Watch Now: Staying Bold: How HR Can Unlock Human Performance in Any Context  https://bit.ly/3GeE6DT   Explore the Conference: Gartner Reimagine HR Conference 2024 https://gtnr.it/3uIaUzS  

While many aspects of enterprises have undergone digital transformation in recent years, corporate strategy remains painstakingly analog. In this episode, we delve into the ways strategy leaders can use digital to inform and execute their planning processes.   David Akers, a research director in Gartner's strategy research group, explains how executives can incorporate digital elements, such as big data, advanced analytics and artificial intelligence, into corporate strategy formulation, strategic planning and strategy execution to generate proprietary insights, improve decision making and effectively prioritize the organization's time and resources.    Dig Deeper Download Now: Your Essential Guide to Strategic Planning https://gtnr.it/466Sto7 Listen Now: Adapt Your Business Strategy in the Face of Disruption https://gtnr.it/47rmdgt  

As customer expectations and business models evolve alongside AI, the 2024 Gartner Top 10 Strategic Technology Trends will help you cut through the noise and focus on what can meaningfully impact your business over the next few years.   Each trend relates to one or more key themes for business: protecting and preserving past and future investments, building the right solutions for the right stakeholders at the right time, and delivering value both internally and externally.   In this keynote, originally delivered at Gartner IT Symposium/Xpo™, Global Chief of Research and Distinguished VP Analyst Chris Howard reveals the trends, why they were selected and how business leaders can act upon them going forward.   Dig Deeper: Download Now: Your Detailed Guide to the 2024 Gartner Top 10 Strategic Technology Trends https://gtnr.it/46N2VBV   Explore the 2024 Conference: Gartner IT Symposium/Xpo™ https://gtnr.it/3tUZNFS  

In a recent Gartner survey, 64% of CEOs said they view environmental sustainability as a growth opportunity. Coupled with the inclusion of sustainable technology on Gartner's list of Top Strategic Technology Trends for 2024, it's clear executives are ready to embrace sustainability throughout the organization.   In this episode, Kristin Moyer, Distinguished VP Analyst in our executive leadership of digital business practice, discusses how executives can, together, unleash the potential of sustainable technology into what she calls “one of the larger growth opportunities of our time.”   Dig Deeper   Download Now: Gartner's Top Strategic Technology Trends for 2024 https://gtnr.it/46N2VBV   Learn More: Sustainable Business Resource Center https://gtnr.it/3tywnNS  

Each year, Gartner surveys CEOs, CFOs and other members of the C-suite on their most pressing priorities. We ask, what is causing short-term reactivity? Where is there alignment or disagreement? What trends will drive business for the remainder of this decade?   In this episode, Marko Horvat, Vice President of Research in Gartner's finance practice, discusses what matters most to CEOs today, how their priorities compare to those of the CFO, the greatest challenges in aligning priorities and what CFOs' ultimate goals are.   Dig Deeper:   Read: What Matters to CEOs and CFOs Right Now https://gtnr.it/3LCagvR   Learn More: What Makes a Great CFO? https://gtnr.it/3LHXmfV   Download Now: Benchmark Your Priorities Against 400 Other Executives https://gtnr.it/45aj1oa  

After a journey along the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we've reached the final two stages: the Slope of Enlightenment and the Plateau of Productivity. Here, technologies have moved past the initial hype, and organizations are effectively putting them to use.   In this episode, Senior Director Analyst Jim Scheibmeir discusses cloud AI services, many of which are low-code, and their potential to transform industries from manufacturing to finance.  Then, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, speaks to Gartner's expectations for the future of AI technologies.    Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained bit.ly/3OnZdqJ   Read: What's New in Artificial Intelligence From the 2023 Gartner Hype Cycle https://gtnr.it/3OKAltp   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN  

In the third installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we descend into the trough of disillusionment. Contrary to popular belief, technologies that reach this phase of the Hype Cycle are not all ill-advised investments; sometimes, the market is adjusting and finding efficient uses for these technologies.   Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, joins us to clear up common misconceptions about the trough of disillusionment, a place where we find what we thought was possible is not. Then Senior Director Analyst Jonathan Davenport weighs in on the current and future states of autonomous vehicles, which sit in the trough on the 2023 Gartner Hype Cycle for Artificial Intelligence.   Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained bit.ly/3OnZdqJ   Read: What's New in Artificial Intelligence From the 2023 Gartner Hype Cycle https://gtnr.it/3OKAltp   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN  

In the second installment of Behind the Hype, our four-part miniseries about the 2023 Gartner Hype Cycle™ for Artificial Intelligence, we climb to the peak of inflated expectations. Here, we discuss the most talked about — and possibly overhyped — technology of the year: generative AI (GenAI).   First, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, discusses the tell-tale signs that a technology has reached the peak of hype. Then, Frances Karamouzis, Distinguished VP Analyst and Group Chief of Research for IT Leaders, explains that while some companies are already using GenAI to create value, its true potential as a transformative technology remains unrealized. Finally, Global Chief of Research Chris Howard posits that GenAI may already be past the peak of inflated expectations, the result of which is disillusionment among its early adopters.    Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained bit.ly/3OnZdqJ   Read: What's New in Artificial Intelligence from the 2023 Gartner Hype Cycle https://gtnr.it/3OKAltp   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN  

Welcome to Behind the Hype, a four-part miniseries about the 25 technologies on the Gartner 2023 Hype Cycle™ for Artificial Intelligence. In each episode, we'll explore the different phases of a Hype Cycle, what new innovations are included and when businesses can expect them to start providing real value.   In this episode, Afraz Jaffri, a Director Analyst who focuses on data and analytics and AI and the editor of this year's AI Hype Cycle, discusses how the 25 technologies were selected and what broader trends have recently emerged.    Dig Deeper:   Watch Now: Gartner Hype Cycles, Explained  https://bit.ly/3OnZdqJ   Learn More: Gartner Hype Cycle Research Methodology https://gtnr.it/3Yi74uN