GBS Corp - Smart Business Solutions

In this episode of Smart Business Solutions, we welcome our new CEO, Michele Benson. Michele began her career at GBS in 1994, and has held positions as a Staff Accountant, Accounting Manager, Vice President of Finance & Treasurer, Executive Vice President of Filing Operations, Executive Vice President of Print Technologies, and has served as GBS' CFO & Treasurer since 2016. On January 1st, she becomes the first female CEO in the 51-year history of the company. Join us here in welcoming Michele to her new role and hear her thoughts and vision for GBS as we begin a new chapter under her leadership.

Join us for the conclusion of our discussion on the latest developments in the data protection and cybersecurity industry with Vince Ingles, Ricky Baird and Kyle Kimerer. What happens if you suffer a cyberattack or data breech, and what steps need to be taken? How can you successfully navigate through this process? Our team explains all of that and more here. Also, Vince gives listeners the chance to submit any questions they may have to the Team as part of a future episode of the show.

In our newest episode of Smart Business Solutions, we welcome back old friend – and tech expert – Vince Ingles to discuss the latest developments in the data protection and security industry. What are the current threats keeping IT professionals awake at night? What new solutions are available to mitigate these threats? What's Cyber Insurance and who should have it? And how can anyone keep track of all of this? Vince, along with GBS colleagues Ricky Baird and Kyle Kimerer, discuss all of this and much more in this first part of our two-part show. 

Dr. Jeff Gruen has spent more than 30 years in the healthcare industry – as a physician, an entrepreneur and leader in some of the world's most prominent healthcare companies. He has worked to inspire innovation in the industry, and started Raziel Health's Remote Patient Monitoring (RPM) solution to meet many of today's patient challenges. Listen here as he and Pat Diana, GBS Director of Client Advocacy, discuss the specifics of RPM and how it can be adapted to meet the needs of an ever-changing patient population in the future.

Duncan Griffiths is the Vice President of Global Sales for Neuralabel, a GBS partner that provides label printing solutions for product & regulatory labels. On this episode of Smart Business Solutions, Duncan discusses the current state of the labeling and packaging industries, the recent global supply chain shortages and how they have affected the way companies are shipping their goods, and the benefits of a good Print-on-Demand strategy.

As a follow up to our discussion on Brand Protection with Michael Welch of Avery Dennison, we talk here with GBS' Mike Vitale and John Lane, Brand Protection experts in our PrinTech division. Both are seasoned professionals in the industry, with nearly 40 years of combined experience. Listen as Mike and John discuss the types of Brand Protection solutions available today, the components and customizability of these solutions and how they can be authenticated by end users.

Today, more than 34 million Americans (1 in 10) have diabetes and 88 million (1 in 3) have prediabetes, which can develop into Type 2 diabetes. November is National Diabetes Awareness Month, and in this special episode of Smart Business Solutions we speak with Nicole Selinsky, Diabetes Education Coordinator at Cleveland Clinic Mercy Hospital. Nicole discusses the types of diabetes and how they differ, the ways they effect the body, major symptoms and warning signs and the treatments currently available.

Debt collection is a challenge that all companies face, regardless of the industry or area they operate in. Tony Kelly is an expert in the debt collection space, and co-founder of Expert Revenue Systems (XRS), a collection specialist supplier that provides software and service solutions to businesses throughout Europe and North America. Jay Malcolm, GBS Fintech Senior Account Executive, joins Tony here to discuss the challenges all collections companies are facing today, the technology available to assist them, and what the industry will look like in the coming decade.

We continue our discussion on this episode of Smart Business Solutions on the topic of Brand Protection with Michael Welch, Senior Product Manager at Avery Dennison, on how companies can effectively protect their products and brands. With more than 22 years of experience in the industry, Michael discusses the ways that Brand Protection applies to all companies and products, the differences between “tamper evident” and “anti-counterfeiting” and the types of materials used in the labeling and packaging solutions available today.

On this episode of Smart Business Solutions, Robert Taylor, Sustainability Director at UPM Raflatac, joins us to discuss the company's approach to sustainability, including their recycling and responsible sourcing, product design, factory operations and strategic partnership practices. Based in Finland, Robert is a UK Chartered Forester and has worked for UPM for 26 years in various senior positions on their global sustainability team. Currently, he's leading a team of experts in developing strategy for UPM's Beyond Fossils initiative, which he discusses here.

The GBS Year of Giving Initiative (YOGI) Program began in 2016 as a way to formalize and expand the charitable activities of GBS and its employees. In this episode of Smart Business Solutions, YOGI Committee members Karen Calabria and Mark Kiraly discuss the giving culture and history of GBS, the aid provided to those in need, and the opportunities we all have to contribute our time, talent and treasure to help others.

The ability of GBS to deliver impactful, design-to-delivery creative services to customers has helped them to successfully grow their businesses. In this episode of Smart Business Solutions, Elizabeth Klingseisen, Senior Vice President of Marketing for the Stratix Corporation, discusses how GBS' Atomic Wash Creative Services partnered with her team to modernize and re-energize their brand, including an updated brand identity and voice, new website and sales materials, and a comprehensive implementation plan.

Join us for the third and final episode of Smart Business Solutions as we conclude our discussion on sustainable products and programs with GBS Account Executives Bethany Sanders and John Downes. Listen as we discuss the prevalence of sustainability in the current marketplace, the types of sustainable products GBS has to offer companies, and some of the ways we have helped our clients achieve their sustainability goals.

We’ve all been asked the question “paper or plastic?” while checking out in the store. But what’s the best answer? It may not be what you think. In part 2 of our discussion on sustainability, Account Executives Jeff Rioux and John Downes revisit the differences between recycling and sustainability, discuss the types of sustainable products available to businesses today and the industries that can utilize them, and the responsibility that we all have to be thoughtful consumers in the marketplace.

The ability of consumers to participate in sustainability programs and of companies to utilize sustainable products and processes have become an important part of our daily lives. In this episode of Smart Business Solutions, Account Executives Jeff Rioux and Bethany Sanders explain the history of sustainability and recycling, the purpose and benefits of it, and the ways in which consumers and companies can get more information and become active participants.

In part two of our episode on the partnership between Hewlett Packard (HP) and GBS, Bill Hahn and Vince Ingles continue their discussion on the nearly 40-year history of the HP/GBS relationship and some of the newest challenges and innovations facing businesses today.

Hewlett Packard (HP) has been a valued GBS technology partner since the early 1980s. In the first part of this two-part episode, Bill Hahn, HP Partner Business Manager, joins GBS Account Executive Vince Ingles in discussing the history of the HP/GBS partnership, the customized technology solutions crafted for clients, the newest HP product innovations, and the challenges that manufacturers and end users are facing in the current marketplace.

In this episode of Smart Business Solutions, Senior Account Executive Jay Malcolm introduces listeners to a brand new product from GBS: Rocket Collector. What is Rocket Collector? It's a software solution that automates the debt recovery process and ensures that companies take the right action at the right time to maximize revenue collections. But it's also much more than that. Listen here as Jay explains all of the features and benefits of this exciting new solution from GBS! 

In the final part of our Document Imaging and Document Management series, Simone Ugolini discusses the challenges, benefits and solutions available to Finance Departments. Be sure to listen to the previous episodes of this special five-part series in which we’ve examined the benefits and uses of document management and scanning services for specific industries and areas within an organization, including Credit Unions, Government Organizations, Human Resource and Billing Departments.

In part four of our series on Document Imaging and Document Management, GBS Senior Solutions Architect Simone Ugolini discusses the challenges, benefits and solutions available to Human Resource Departments. Due to the amount of data needed by employers and the privacy issues associated with employee information, an efficient and secure document management system is essential. Look for the last part of this series coming soon!

In the third part of our series on Document Imaging and Document Management, Joe Calabria discusses practices and solutions that can benefit government agencies. Because of growing bureaucracies and the amount of information required, compiled and stored by those agencies, an automated and efficient digital document management system is a must – benefitting the agencies, their employees, and the citizens that interact with them.

In the second episode of our five-part series on Document Imaging and Document Management solutions, Joe Calabria, GBS Vice President of Document Imaging and IT Solutions, discusses the specific challenges and solutions available to Credit Unions. Due to the amount of information required for compliance, the security measures needed to protect that information, and the needs and expectations of customers in the current marketplace, effective digital management solutions are imperative for successful Credit Unions. Be sure to catch all of the remaining episodes in this series coming soon!

Joe Calabria, GBS Vice President of Document Imaging and IT Solutions, discusses the challenges that all businesses face when it comes to organizing, storing and retrieving their most critical documents and data and the array of solutions available to them. This is part one of a special five-part series of Smart Business Solutions which will examine the benefits and uses of document management for specific industries and areas within an organization, including Credit Unions, Government Organizations, Human Resource, and Billing Departments. Be sure to catch all of the remaining episodes in this series coming soon!

In Part 2 of this episode of Smart Business Solutions, we conclude our discussion with Ryan Hackett, GBS Healthcare Account Executive and Solutions Architect, on the ways that Healthcare Providers can survive and thrive in the environment we’re living in today. Listen as Ryan details some of the changes in the Healthcare industry due to the Covid-19 pandemic, the long-term impacts of those changes on patient care, and what GBS is doing to help Providers adapt to and meet those changes.

How are Healthcare Providers adapting to the current environment we’re all facing today? What challenges have they typically faced in the past, and what do those look like now? Most importantly, what can Providers do to effectively and efficiently meet those challenges and survive (and thrive!) in today’s marketplace? Listen here as Ryan Hackett, GBS Healthcare Account Executive and Solutions Architect, discusses these topics and much more in Part 1 of this two-part episode of Smart Business Solutions.

In Part 2 of this episode of Smart Business Solutions, we conclude our discussion on intelligent labeling with Jay Wittmann of Avery Dennison and Mike Vitale of GBS. Here we discuss the costs associated with intelligent labels, the changes to the industry due to the ongoing pandemic, and the ways that technology has met the challenges in today’s marketplace and will continue to grow and develop in the future.

Intelligent or “Smart” Labels are transforming the way goods and services are bought and sold in the marketplace. Listen here as Jay Wittmann, Product Manager for Intelligent Labels for Avery Dennison, and Mike Vitale, Vice President of Sales for GBS Print Technologies, discuss the components and types of smart labels, the benefits of using them for both sellers and buyers, and how these technologies will continue to shape consumer behavior for years to come.

In this episode of Smart Business Solutions, we examine the topics of medical billing and Revenue Cycle Management (RCM) for healthcare providers. Mary Hudec, Vice President of Revenue Cycle Service at GBS, and Sheila Tonn-Knopf, Director of Revenue Cycle Strategies at GBS, discuss the major components of the medical billing and RCM process, the current challenges that hospitals and medical providers face in these areas, the solutions available to them to meet these challenges, and the benefits they can realize by utilizing the solutions.

Pat Castronova, Senior Account Executive at GBS, manages the day-to-day operations of The Paper Center, a division of GBS located in Youngstown, Ohio. Pat has been with GBS for more than 5 years, and has over 30 years of sales and management experience in the paper industry. In this episode, Pat discusses the types of products and services offered to clients, the effects of technology on the paper industry, and what makes for great customer service and relationships.

Enoch Seward is GBS Senior Account Executive for Patient Identification Solutions and has been with the company for 7 years. Located in Brentwood, Tennessee, he has more than 20 years of experience in building relationships and customizing, implementing and supporting client solutions in the Healthcare industry. Listen here as Enoch discusses the types of patient ID solutions available today, the benefits and necessities of using these solutions, the role that technology plays and the changes and enhancements coming to the industry in the future.

In the conclusion of this special healthcare episode of Smart Business Solutions, Dr. David Goff, Medical Director of Mercy Hospital Work Health and Safety, and Dan Laskey, Registered Nurse at GBS, discuss the topic of stroke, which is the fifth leading cause of death in the United States. May is National Stroke Awareness Month, and the signs and types of strokes, modifiable risk factors, and the roles played by diet, blood pressure and cholesterol are all discussed in this episode.

In this episode of Smart Business Solutions, GBS Credit Union Senior Account Executive Jay Malcolm discusses the current state of the credit union industry and how technology has impacted it in recent years. In addition, the differences between credit unions and banks, the consumer advantages of doing business with a credit union, and how credit unions market their business to new customers are discussed.

In Part 2 of this episode of Smart Business Solutions, Corporate Wellness Strategist Charlotte Shaar and GBS Registered Nurse Dan Laskey continue their discussion on the importance of corporate wellness programs. Topics of discussion include the specific types of programs that companies can offer their employees, when and how best to measure results of a program, and the steps a company can take to begin one for their employees.  

In this episode of Smart Business Solutions, Corporate Wellness Strategist Charlotte Shaar and GBS Registered Nurse Dan Laskey discuss the growing world of corporate wellness. Listen as Charlotte and Dan discuss the importance of wellness programs in today’s business world, why companies should offer them, and the benefits of doing so to both employers and employees.  

In Part 2 of this special episode of Smart Business Solutions, GBS Executive Vice President of Document Management Jeff Merriman and Print Embellishment and Technology expert Gary Chmielewski conclude their discussion on digital print media, embellished print techniques and their impact in the marketplace.

In this very special episode of Smart Business Solutions, we celebrate national Heart Health Month by talking to Dr. David Goff, Medical Director of Mercy Hospital Work Health and Safety, and Dan Laskey, Registered Nurse at GBS. Symptoms and signs of a heart attack, modifiable risk factors to help prevent cardiac events, and when to call 911 are all discussed in this episode.

In this episode of Smart Business Solutions, GBS Executive Vice President of Document Management Jeff Merriman and Print Embellishment and Technology expert Gary Chmielewski discuss the print industry and the effect that digital media and technology have had on it. In part one of this two-part episode, Jeff and Gary explain the differences between offset and digital print, the basics of embellished print and the impact that embellishments have on consumers.

In Part 2 of this special episode of Smart Business Solutions, Senior Solutions Architect Vince Ingles and Involta Enterprise Account Manager Dean Hiner conclude their discussion on data protection and security. The latest technology trends, the hybrid cloud, technical and customer support services, and the experience of touring an Involta data center are all discussed in the final part of this episode.

In Part 1 of this episode of Smart Business Solutions, Senior Solutions Architect Vince Ingles of GBS and Enterprise Account Manager Dean Hiner of Involta discuss the complex and dynamic world of data protection. GBS and Involta partner to develop effective IT solutions for clients in the healthcare industry, and in this episode discuss topics including cloud computing, hosting and colocation services, common security threats and misconceptions, and the number one security challenge facing businesses today.

In Part 2 of this special episode of Smart Business Solutions, Senior Account Executive Pat Diana and Senior Solutions Architect Vince Ingles continue their discussion on the overall impact that technology has had on the healthcare industry. Revenue Cycle Management, cybersecurity for physicians, the effects of big data on patient care, and why so many providers choose to partner with GBS are all discussed in the final part of this episode.

In Part 1 of this special episode of Smart Business Solutions, Senior Account Executive Pat Diana and Senior Solutions Architect Vince Ingles discuss the overall impact that technology has had on the healthcare industry. Enhanced patient care and satisfaction, government compliance, current industry trends, and the solutions offered by GBS are discussed in detail.

In this episode of Smart Business Solutions, Senior Sales Executive Mike Montgomery discusses the newest solutions available to clients through the GBS Print Technologies Division. Labels, Instructions for Use (IFUs) and printed marketing materials are just a few of the customized options available to help businesses effectively manage, store and retrieve their information on a daily basis.

Brian Taylor, Director of Print and Paper Solutions at GBS, discusses the challenges that organizations face today in managing their print and promotional programs, the technology involved in simplifying this process, his experience in providing customized solutions to clients of all sizes, and the satisfaction that comes from helping others succeed.

John Lane has been with GBS for 27 years and is currently serving as Vice President of PrinTech Solutions. In this episode of Smart Business Solutions, John discusses his experiences and lessons learned in sales and management, the changes he has seen in the print and labeling industry throughout the years, the joy received from solving problems for clients, and how GBS has used technology to adapt and meet the needs of today’s businesses.

Joe Calabria is Vice President of Document Imaging and IT Solutions and has been with GBS for over 31 years. Listen here as Joe discusses the critical need for businesses today to convert documents from paper to digital files, the ease at which digitized documents can be disseminated and stored, the safety and peace of mind that digital records can provide, and the time and money that can be saved by doing so.

Jackie Davison has been with GBS for 23 years and is Senior Vice President of Business Development. In this episode of Smart Business Solutions, Jackie discusses the keys to successful selling and customer service, the ability to grow through the use of new technologies, the need to adapt to changing and emerging markets, and the value of listening and collaboration in developing effective customer solutions.

Mike Vitale has been with GBS for over 9 years and was recently promoted to Vice President of Sales for the PrintTech Solutions division. Listen as Mike discusses the necessity of utilizing technology to develop secure labeling and brand protection solutions for clients, the importance of smart warehousing and logistics activities in managing products and information, and the career benefits of mentoring.

Dan Miller is the Vice President of Credit Union Services at GBS and has been with the company for 32 years. Listen in as Dan and guest host Brennan Miller discuss the current challenges of the credit union industry, the need for more and better technological solutions, and the importance of utilizing a superior core processing system for daily operations.

Vince Ingles is an IT Solutions Architect and Account Executive with nearly 20 years of experience at GBS. In this episode of Smart Business Solutions, he and host Eugene Jr. discuss the role that technology and big data play in business today, including some of the most commonly encountered IT issues, why the cloud is the most effective backup tool available, the importance of maintaining updated systems and the coming threats to data security.

In our inaugural episode of Smart Business Solutions, host Eugene Calabria Jr. sits down with his father and GBS President & CEO Eugene Calabria Sr. to discuss the company’s tremendous success and strategies for future growth, current trends in the healthcare and technology industries, and the importance of mentoring and leadership in today’s business world.