Podcasts about RCM

In this episode, Amanda de los Reyes, MBA, FHFMA, EHRC - Vice President Revenue Cycle, Renown Health, discusses the growing impact of payer denials, automation, and regulatory changes on revenue cycle operations, while sharing how Renown is leveraging technology and strategic partnerships to expand access to care and support future growth.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

Marcelo Mendonça, diretor-executivo da Abegás, analisa os gargalos que mantêm o gás natural caro no Brasil. Ele defende a metodologia RCM para reduzir tarifas de transporte, critica a exclusão do gás de políticas como o Redata e alerta para o risco de alta de 25% nos preços da molécula em agosto. O executivo também comenta a necessidade de revisão da Lei do Gás, a busca por indexadores nacionais e as oportunidades para o GNV em veículos pesados. Uma visão estratégica das distribuidoras para o setor. Inscreva-se no canal e ative as notificações para não perder os próximos debates. Deixe seu like para promover esse conteúdo. Capítulos 00:00 Abertura 03:03 Perfil pessoal de Marcelo Mendonça 04:18 Nova proposta da ANP para base de ativos das transportadoras 05:52 Risco de judicialização da revisão tarifária das transportadoras 07:40 Risco de fuga de investimentos com tarifas mais baixas 09:06 A agenda regulatória do gás no último ano do governo Lula 3 10:13 Prioridades para o próximo governo na política do gás 14:09 Oportunidades em veículos pesados e data centers 17:25 Migração industrial para outros combustíveis preocupa 20:24 Possibilidade de revisão da Lei do Gás 21:34 Margem de distribuição não é vilã da conta final 24:07 O equilíbrio entre expansão da rede e modicidade tarifária 27:59 Impacto da guerra: reajuste de 19% em maio e previsão de mais 25% em agosto 31:43 Debate sobre indexador nacional para preço do gás 34:11 Brasil tem demanda potencial, mas preço atual trava investimentos 37:07 Indexador precisa refletir realidade dos diferentes setores 40:42 O conflito federativo sobre a classificação de gasodutos 45:08 Abegás defende discussão entre esferas federal e estadual 46:00 Considerações finais e encerramento #gasnatural #abegas #industria #preçodogás

In this episode, Jon Alford, CFO, UW Medicine and Vice President for Medical Affairs at the University of Washington, joins the podcast to discuss the evolving financial challenges facing academic medical centers, from labor costs to reimbursement pressures. He also shares how automation, operational efficiency, and frontline engagement are shaping his leadership approach in his new role.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Most dentists think insurance is just malpractice coverage until a cyberattack shuts down the office or a flood destroys expensive equipment. And on that note, a missed premium payment can leave the practice completely uninsured. In this episode, Jack McKinney from TDIC Insurance Solutions explains the hidden gaps that can cost dental practices thousands of dollars and why office managers need to be involved in insurance conversations long before a crisis happens.    It may surprise you to know that relationships with insurance agents matter! They can tell you if your practice becomes dangerously underinsured as they grow. It can happen when adding services like Botox or expanding office space. Jack explains the realities of property insurance, cyber insurance, disability coverage, workers compensation, EPLI, and business interruption coverage while sharing real world examples of practices discovering costly gaps only after disaster strikes. We talk about scary ransomware too - it's real and it's out there. After this episode, get in contact with your agent!    Connect with Jack Mckinney Contact number: 916-554-5356 Website: https://www.tdicinsurance.com/ Facebook: TDIC - The Dentists Insurance Company LinkedIn: TDIC - The Dentists Insurance Company   —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com Take advantage of Early Bird pricing through July 4th!  ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. -------------   **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt   #DentalInsurance #DentalPracticeManagement #DentistryBusiness #DentalOffice #DentalPodcast   

In this episode, Lynn Ansley, Vice President of Revenue Cycle Management at Moffitt Cancer Center, joins the podcast to discuss how her team is leveraging automation, process optimization, and Epic implementation to transform revenue cycle operations.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

In this episode, Paul Chausse, Jr., SVP Revenue Cycle and Chief Revenue Cycle Officer, Tampa General Hospital, discusses how AI agents are reshaping revenue cycle operations, the challenges of the fee for service model, and the leadership skills needed for the next generation of RCM leaders.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

The Future of RCM Is Finally Catching Up Stuart Newsome is joined by Monte Sandler, Chief Operating Officer at WebPT, for a thought-leadership conversation on why healthcare RCM has remained so difficult to automate, why many organizations are skeptical after past technology disappointments, and how AI may finally help modernize the revenue cycle in a more dynamic, human-in-the-loop way. The conversation will explore what makes healthcare different from other industries, where traditional automation has fallen short, how AI should be realistically understood, and why the future of RCM is less about replacing people and more about helping teams work smarter, faster, and with better support. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

What if the biggest revenue leak in your practice isn't production… but what happens after treatment is completed? In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with returning guest Shreyas Parab, co-founder and CEO of Daydream, to unpack how AI is transforming dental billing, insurance verification, and revenue cycle management. Shreyas shares how growing up in his mother's dental practice shaped his understanding of the administrative burdens that silently drain profitability and damage the patient experience. From insurance verification mistakes to denied claims and surprise patient bills, this conversation dives deep into why outdated systems are costing practices far more than they realize. Dr. Len and Shreyas also explore the future of AI in dentistry, where it's already succeeding, where it's overhyped, and how practices can use automation to improve efficiency without sacrificing patient relationships. If you've ever struggled with insurance headaches, front desk overwhelm, staffing challenges, or negative reviews tied to billing confusion, this episode offers a practical look at how the future of dental administration is evolving. What You'll Learn Why billing and insurance issues are one of the biggest causes of negative dental reviews How inaccurate insurance verification impacts patient trust and profitability The difference between AI that enhances a practice and AI that replaces human connection Where AI is already thriving in dentistry today Why administrative overload hurts both patients and team culture How automation can improve claim follow-up and reduce denials The future of front desk staffing and dental operations Why patient experience still matters more than technology How Daydream uses AI and human oversight together for RCM accuracy What dentists should focus on if they want more freedom and less operational stress — Key Takeaways 00:44 Introduction and Sponsor Message 02:00 Shreyas Reflects on Supercharge Your Dental Practice 04:23 Growing Up in a Dental Practice 09:30 AI's Rapid Growth in Dentistry 13:40 The Reality of AI Receptionists 17:05 How Billing Problems Hurt Patient Experience 19:46 The Hidden Cost of Insurance Verification Errors 24:45 What Dental RCM Looks Like With and Without AI 27:18 Can AI Make Mistakes? 30:15 Reducing Denials and Increasing Profitability 32:20 Which Practices Benefit Most From Daydream 35:17 The Future of the Dental Front Desk 36:55 Why Better Systems Give Dentists More Freedom 38:47 How to Learn More About Daydream 39:10 Final Thoughts and Closing Remarks   — Connect with Shreyas Website: Daydream Dental Free Dental Billing Resource: Dental Billing 101 AI Google Review Analysis Tool: Daydream Google Review Analyzer   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.   This podcast is sponsored by Dental Intelligence. Learn more here.   This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.   Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!  

Healthcare revenue cycle has relied on rules engines, manual workflows, and brittle automation for decades. In this episode, Monte Sandler, Chief Operating Officer at WebPT, joins Stuart Newsome to discuss why AI may finally give RCM teams a way to manage complexity more dynamically while keeping human expertise at the center.Brought to you by www.infinx.com

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Most dental patients think their only option is to pay out of pocket or rely on limited dental insurance, but what if thousands of dollars in treatment could actually be covered through medical billing instead?   Although I don't teach it, I keep up with its impact on dentistry. For many offices, medical billing bridges the gap between what patients need and what they can afford. I'm joined by Danielle Brown and Dental Revenue Network member Sandy Buechler. They explain how dental conditions tied to medical issues like autoimmune disorders, diabetes, cancer treatments, and trauma can qualify for medical coverage when properly documented. The concept of medical necessity is key to coverage. They go over how telling the patient's full health story matters more than just listing procedures. Also discussed is how medical credentialing and pre-authorizations are different from what we see in dentistry.   Beyond the technical side, Sandy and Danielle focus strongly on patient advocacy and empowerment, especially in large and involved cases like full mouth reconstruction and implants. My takeaway is that we are operating in a revenue cycle world where dental billing incorporates medical care. Are you ready for it?    Connect with Sandy Buechler ImpleMed:  https://implemeddental.com/ Email: Sandy@implemeddental.com LinkedIn: https://www.linkedin.com/in/sandy-buechler-04aa16236/   Connect with Danielle Brown My Smile Insured: https://www.mysmileinsured.com/ Facebook: https://facebook.com/mysmileinsured/ Instagram: https://instagram.com/mysmileinsured/ LinkedIn: https://www.linkedin.com/in/danielle-brown-21594a1a9/   —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com Take advantage of Early Bird pricing through July 4th!  ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. -------------   **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt   #DentalBilling #MedicalBilling #DentalCare #OralHealth #Dentistry  

Stuart Newsome is joined by Lindsey Nelson, Gretchen Manica, Jeremie Gluckman, and Viveka Jagadeesan for a practical discussion about the subtle but important ways AI is changing everyday work, how that shift mirrors the same staffing and efficiency pressures healthcare organizations face, and what revenue cycle leaders should consider as they adopt AI without losing sight of governance, context, and outcomes. That framing is consistent with the brainstorm's emphasis on the “ordinary user” becoming more of a contributor, the need for human-in-the-loop oversight, and the importance of tying the conversation back to real RCM pressures rather than generic AI hype. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

AI in Revenue Cycle: From Today's Reality to Tomorrow's Edge Host Jenna Hagan and her guest Sloan Clardy, a recognized thought leader in the revenue cycle management space, discuss the evolution of RCM over the past few decades. They unpack some of the industry's most persistent challenges, separate hype from reality when it comes to AI's impact on revenue cycle management, and explore how organizations can drive more predictable speed, stronger performance, and what's next as health tech continues to advance. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

As AI makes billing faster, it also makes it easier for bad actors to target practices and their revenue cycle. My guest today works extensively in RCM, and implements AI in RCM, and he'll open our eyes to the dark side and how to fight back.  Vinod (Vinny) brings over 15 years of experience in operations, financial analysis, strategy, growth, corporate development, strategic planning, and marketing. At MBWRCM, he is involved in applying his experience to optimize revenue cycle process flows to improve our clients' profitability and performance. In this episode Carl White and Vinny Sankaran discuss: AI-Driven Phishing and Fraud: How hackers are using Generative AI to create hyper-realistic fraudulent claims and payment redirect requests. The Evolving Cybersecurity Landscape: Why RCM systems are now the primary target for ransomware due to the high value of PHI and financial data. Defensive AI: Using AI to detect patterns in billing data that indicate a breach or fraudulent activity before it's too late. Building a Redundancy Plan: Practical steps for independent practices to ensure continuity of claims processing during a widespread cyber outage. The Ethics of AI in Security: Addressing the liability shift when AI makes a decision that leads to a data exposure. Want to be a guest on PracticeCare®? Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started. Connect with Vinny Sankaran https://www.linkedin.com/in/vinodsankaran/ Connect with Carl White Website: http://www.marketvisorygroup.com Email:  whitec@marketvisorygroup.com Facebook:  https://www.facebook.com/marketvisorygroup YouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmig LinkedIn: http://www.linkedin.com/in/healthcaremktg

In this episode, Dan Bowen, President, Sebastian River Hospital, Orlando Health, shares how culture, transparency, and community engagement are shaping his leadership approach in his first 90 days. He discusses strategies for physician alignment, staff retention, and building trust with both teams and the community while staying grounded in a mission of service.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   What keeps great dental assistants loyal to a practice and why do so many leave? Julie Varney shares what dentists can understand about retention, respect, leadership, and building a team that wants to stay. We discuss career growth, communication, and what today's assistants actually want from the practices they join.   We then dig into what makes a dental practice worth staying in, from creating trust and offering education to avoiding the mistakes that drive good assistants away. We touch on workforce challenges, team dynamics, licensing, and the future of dental assisting. If you want stronger retention and a better dental team, this episode is for you!    Connect with Julie Facebook: https://www.facebook.com/dentalassistingeducation/ Instagram: https://www.instagram.com/dentalassistantsrock Tiktok: https://www.tiktok.com/@julievarney YouTube: https://www.youtube.com/@dentalassisting Podcast: https://www.dentalassistantpodcast.com/   —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com Take advantage of Early Bird pricing through July 4th!  ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. -------------   **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt

In this episode, Jodie Hilliker, Senior Director of EHR Services at Healthrise, shares how RCM leaders can protect cash flow during EHR transitions by prioritizing operational readiness, aligning cross-functional ownership, and proactively addressing workflow and documentation gaps.This episode is sponsored by Healthrise.

In this episode, Aaron Lewis, President and CFO, Lifepoint Health, shares how the organization is scaling through acquisitions, navigating financial and payer pressures, and leading transformational change to strengthen operations and expand care in underserved communities.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand.

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Dentistry is changing fast and most practices are either adapting or falling behind. From rising costs and staffing challenges to new technology and shifting patient expectations, what used to work no longer guarantees success.   In this episode, I brought back my friend Ted Osterer from Synergy for an honest conversation about what's really happening inside dental practices today. What's the impact of digital tools like scanners and AI? Is there a method to hiring and keeping quality staff? Why are some offices thriving while others are struggling? We get into all this plus the financial side of running a practice, including overhead and insurance limitations. It's a real and unfiltered look at the decisions we're making now to stay profitable and grow in our changing industry.   Connect with Ted   Synergy website: synergydentalpartners.com Contact number: 516-316-3671 —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com Take advantage of Early Bird pricing through May 31st!  ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. -------------   **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt   #dental #dentalmarketing #digitalmarketing #dentistry #dentalpractice  

Robert Chestnut, SVP, CFO, LMH Health, shares how his organization is addressing workforce shortages, strengthening culture, and leveraging technology to improve operations and revenue cycle performance. He also discusses the importance of strategic prioritization, regional collaboration, and leadership alignment in driving long term financial resilience.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

Thinking about outsourcing your medical billing? Before you make a decision, you need to listen to this episode. We hear the same three fears from practice owners every single day: "It's going to be too much work to transition," "It's going to cost too much," and "What if the next team is just as bad as my current team?" In this episode, we break down those fears honestly. We aren't here to pitch you — we're here to give you a decision guide. We cover the exact signs that tell you your practice is ready to outsource, and just as importantly, the 3 signs that you are not ready to make the switch.  If you are an OB/GYN or Urgent Care practice owner who is tired of guessing about your revenue, this episode will help you decide if an RCM partner is the right next step for your growth. We cover: The real math behind the cost of an in-house biller vs. an outsourced team What a successful transition actually looks like (hint: you shouldn't be doing the heavy lifting) Why having a strong Office Manager is the #1 requirement for outsourcing success The 3 operational red flags that mean you should keep your billing in-house  Free Practice Resources: Download the Free Eligibility Verification Guide: https://natrevmd.com/eligibility-billing-verification/ Get the 2026 Margin Protection Playbook: https://natrevmd.com/margin-playbook Want to see if you qualify for a billing metric audit? Check us out here: https://natrevmd.com 

Ruben Amarasingham, MD, Chief Medical Officer at Smarter Technologies, is often asked by medical students whether they're in the right profession. He responds that we may be entering a "golden era" for practicing medicine, thanks to AI.In the age of generative AI, it can follow clinical sessions and produce doctors' notes; AI can also automate much of the frustrating and time-consuming tasks related to revenue cycle management. But now AI can do much more by combining work on notes (the frontend) and RCM (the backend); this is the area where Smarter Technologies's  SmarterNotes operates.Learn more about Smarter Technologies: https://www.smartertech.com/Healthcare IT Community: https://www.healthcareittoday.com/

In this episode, Sunitha Reddy, Chief Revenue Officer and Vice President of Operations, Prime Healthcare, discusses how revenue cycle strategy powers hospital turnarounds, tackles payer pressure and denials, and leverages AI to improve efficiency while supporting care access.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

In this episode, Ian Macdonald, CFO, Union Health, shares how his data-driven approach is guiding major transformation including a recent hospital acquisition, dual system integrations, and strategic investments in AI and technology to drive future growth.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

Kiera is a guest on The Zero Balance Podcast with John Stamper! She and John discuss the advancement of software over the past few years, and why the current culmination — artificial intelligence — isn't something to be skittish around in your practice.  Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today we are sharing a guest interview I did on another podcast. And it was too valuable not to bring you guys here.   this episode, you're gonna hear this host lead the conversation and then I'll wrap us up at the end. I cannot wait. It was truly one of my most   incredible episodes and I truly hope you enjoy.   John (00:19) What's going on everybody. Welcome to another episode here on The ZeroBalance podcast brought to you by the team at Quanta Suite. Very excited to keep this thing going. Uh, our last conversations and episodes crazy to think it's 2026 already were at the Dykma conference. And I had the privilege of spending time, not only with the Quanta Suite team, but also a lot of great individuals that came on the podcast and talked about what they were seeing in that case, it was in the DSO space. Uh, I'm very excited today to   be with Kiera Dent from the Dental A team. I've known Kiera for many years. We were actually just talking before we came on here live. ⁓ she is doing a lot along with her team to help dental practices, take things to the next level. she's been in dental for many, many years. And so we're going to have a conversation today, ⁓ kind of around all things AI and automation and love to have her, you know, kind of share with all of you what she's seeing, you know, her and her team are working with dental practices on a daily basis. And obviously, you know, the Qantas suite team is, is creating.   their software in an effort to be able to support practices in the RCM world. But Kiera, it's such great to have you here. How you doing?   Kiera (01:26) Oh my gosh, John, it's great to see you again. And I love chatting about all things dentistry. I love having the last name dent. I love dental. love AI. love, um, it's crazy. Dental A Team hits 10 years old this year, which is like absolutely wild. Uh, 2026, I was getting ready to, know, writing my goals out and I was like, Oh my gosh, I turned 40. My husband turns 40. We've been married for 15 years and Dental A Team hits 10 years this year. So   ⁓ and I bring that up only because like, it's like a trifecta of a cool year for me. ⁓ but I think as you were discussing, like being in dental consulting for 10 years, having worked in front office teams, having worked at a dental college, having owned dental practices, having bought and sold, having consulted like 300 plus offices physically, ⁓ watching the DSO emerge, watching AI come in. I just think it's really like such a fun time for us to be in dentistry and so many great advancements and, yeah.   In Dental A Team, we are obsessed with doctors and teams, like getting them aligned, getting them streamlined, helping dentists be like CEOs and owners of their practices. We love ⁓ Josh, we love what he's building in DCS and now in Qantas. We think that they're doing some really fun, incredible things. And Dental A Team, we're just really big on, I think, streamlining dental practices, helping them say yes to more things. So getting them in their vision, getting financially free and profitable.   and then getting systems and team development to support that. And AI is definitely being a big player. And I think dentistry is, it's so fun because it's been such a, like, I think slow roll on evolution in certain ways. Sometimes I think we are very archaic. My husband's in healthcare and medicine and he's like, wait, that's your guys' software. I'm like, don't judge. I know it's a little dated. He's like, they didn't even have that when I started my career 15 years ago. ⁓ But I think,   to watch dentistry evolve into AI and automations and different things. I think we are in such a special time. So yeah, we work with solo practices. We work with multi practices. We work with emerging DSOs. We work with DSOs. We've got consulting for kind of a broad spectrum and kind of our sweet side, like two to five to $10 million practice. ⁓ We definitely have built a lot of things that can help multi offices, but yeah, we really love those offices that are obsessed about team, about culture and about.   just positively impacting the world of dentistry in the greatest way possible. So John, super excited to talk about it. I feel like we just have like so much knowledge to bring to the table and just rift and discuss and give your listeners hopefully a fresh, fun, positive perspective on the world of AI dentistry and of course bringing team and doctor perspectives to the table for you today.   John (04:03) Well, thanks for sharing that. you can see, everybody, Kiera comes with a ton of energy, but it is rooted, as she mentioned, in years of experience in this industry. And here's where I wanted to start, Kiera. So I want to go back maybe like five or six years in dentistry when there was a lot of new software platforms that were coming to dentistry, patient engagement, right? It was like this big giant party and a lot of practices were excited. You may remember though, as someone that works directly with the dental practices with as much   excitement as there was there also was a little bit of overwhelm right because it's like where do we start like how do we build these in and it's funny that you talk about your husband because yes in dentistry these are all somewhat kind of new to the industry and so practices are figuring how to use them and I do feel like okay maybe a couple years ago with like firms like yourself that have really helped these practices figure out how to utilize them they got that under their belt and then   here comes AI, right? And here comes this whole new way for these practices to be able to communicate, you know, task orient and all that stuff. So that's kind of the first place I'd like to start is that when you look at the work that you do now with the dental practices and I say the word AI, where is everybody's heads?   Kiera (05:13) Yeah. and agreed. I think, I think that this is just evolution of business. Like if I were to like even simplify it down, I think dentistry has been so much like we drill teeth, we fill teeth, but I'm like, guys, we have evolved. We don't do wooden teeth anymore. we've evolved and now there's laser and there's PRF and there's more advancements to dentistry that we do. Like I have a practice, I call them my PRF powerhouse and they've added PRF to their practices and we've added multi-millions to their office.   But like, yes, financially, that's been amazing, but their patient care has gone up so much, like the amount of results we're seeing. so when people are like, software's AIs, I'm like, hold on. You have evolved in your dentistry and you've seen how much it's evolved and how much better it is. I mean, the way we used to do crowns compared to how we do crowns, we can do same day crowns. We look at how we do ortho. We look at the different like skill sets that we've been able to add in. I feel like AI is the same thing. And I think when we get a little skittish, that's actually where I feel like we're   at more danger of a society. as I don't want to use the word old John, but I'm like, Hey, if you're not going to innovate and like you're going to die. there's innovate or die. We've got to grow and evolve or we're going to be left behind. And I mean, I think we see that with certain practices who elected no, no, John, I'm not going to have online and online. No, they're going to see my sign. They're going to drive by. This is how I'm going to be. Well, if you don't have an online presence today,   you're pretty much not visible anywhere in the world. No, no, no, John, I'm not going to do Google reviews. I don't need to do Google reviews. Well, Google reviews are how people find you. And now it's becoming AEO where AI is actually now searching for offices. I mean, we just did a trip to Iceland and where did I go? Chat GPT. And where's my next place I go? I go to Instagram, TikTok. What are the best places to go? No, John, I don't need to be on social media. We don't need to have that presence. We have our marketing. We send postcards.   Well, if you're not on Instagram, people are going there now. They go check your Google reviews and then go check your online profile. So I think for dentists to maybe recognize that high five, like you actually have evolved over the last several years. You've evolved. You are morphing and as businesses, it is an innovation or it is a die. And so when we talk about AI, AI is going to be awesome. You guys, AI was created. Like I think so much of the reason it took off is because we had 2020, we shut down.   Then we went through 2021 of the great resignation. We could not find people. You want to talk about hygiene shortages? Well, great. Now we're able to bring in people and you're like, but AI is not going to replace hygiene. Correct. But AI is actually helping with perio charting and different pieces that we're able to utilize. It's cutting down our costs that we're able to have on some of the billing and the revenue cycle management that we actually have alleviated funds to be able to pay the higher costs of hygiene that's offsetting. So our businesses can still be profitable. So when I look at it from a business,   I think guys, welcome to 2026, welcome to AI and get excited about it. And rather than being afraid of it, let's start to embrace and you don't have to be the earliest adopter, but I will say similar to like, I'm not going to join the internet. I'm not going to have Google reviews. I'm not going to do Instagram. We have watched that those who wait too long, I'm not going to do online payments. John, that's my favorite. Like we still expect checks. I don't even know how to write a check guys. Like truly I'm like, who accepts checks? ⁓   But things like that are so dated and so cumbersome compared to how the world's evolving that you are niching yourself more and more, more to less and less and less of a patient base. And if that's your exit strategy, rock on, it's a great one. But if you're not on the exit strategy, you definitely need to get on board with AI. And I think like we have a practice in Maryland, she's a pediatric practice and she's like, we call it AI Amy. And well, yes, our team gets annoyed with ⁓ AI Amy. They've trained an AI bot to be able to schedule for these   DC parents that want to make appointments at all hours of the day and they want to talk to someone. AI Amy schedules and guess what? AI Amy schedules about 75 % correctly and the team's annoyed and the doctor's like, you never get to be mad at AI Amy because that was 75 % of patients that we didn't even have to schedule. 25 % were a miss. Perfect. But that was 25 % out of 75, like a hundred percent. We, that's a quarter. We've literally cut down our space. And so I think when it's looking at   scheduling tools, revenue cycle management, ⁓ looking at how we use it for hygiene. Doctors like using Pearl or ⁓ Overjet to help with diagnosis. Case acceptance is going up. And while it's not perfect today, I think getting in the language, getting in the familiarity so you don't accidentally get too dated, AI is going to take off faster than anything else. If you're not on chat GPT, if you're not utilizing it for things, it cuts down man hours and people are like, but I don't want people to lose jobs. And I'm like,   You're not, we're elevating, we're lifting up our practice and we're morphing into where the world and society is going and your practice and your patients will thrive because of it. So that's my take. And I know I kind of went on a soapbox for you, John, but I think doctors need to realize it's not as scary as I think maybe some of them are looking. ⁓ It's something we've always done. It just looks different today.   John (10:22) Well, I'm glad you shared all that because I've been talking with people a lot lately and I feel like in unknown times or times where many of us don't know kind of where things are going to be, it really calls for leadership. And I think that's what's important. I think that's what you shared. think that practices are looking for people like yourself and others that are living this. They've dove into it. They're embracing it. They're learning how to get the maximum out of it. And so I glad you shared that. All right. So that's the first piece, right? That's kind of like the overwhelming the tech.   you mentioned a little bit about revenue cycle management and I wanted to get your thoughts as well on this other thing that dental practices are facing which is patients now come in and are having the same type of expectation of the experience on the business side of the practice, their billing and their payments and all of that, that we have with other businesses that we work with.   And so now a dental practice is getting questions as you know so well, like, okay, like am I gonna be able to pay easy? Are we gonna be able to track all this easy? Because that's how we do it with other businesses. And now all of sudden the dental practices have had to wake up and they have to make sure that that part of their practice is also, you know, automated and where it needs to be. So love to have your thoughts on that part as well.   Kiera (11:37) Yeah, and John, just to piggyback of where you were talking about dentists getting on board, I will just plug, and this is why we built an in-person mastermind, is because I recognize dentists feel like they're on isolated islands. And when you can get around really smart, you are the equivalent, proximity is power. And so getting around dentists that are not afraid of this, being in groups, listening to podcasts like this, if we can serve on that, rock on, I'm happy to do that. I would just encourage you to...   surround yourself with smart people that are getting involved in this and people that push you out of your comfort zone. People that have voices that are maybe not the same of what you normally listen to. Like if you're always listening to Fox News, maybe listen to CNN or if you're listening to CNN, then go to Fox. Like you need to hear opposing opinions on this. And I would just really encourage people to be a part of innovation rather than being destroyed by innovation would be my recommendation. And then going into this patient payment.   John, it makes me laugh because dentistry and I did a podcast, I should go find it. was several years ago and I'm like, why is dentistry on payments? Like we're in the 1800s, like put it on my tab. I'm like, what is going on in dentistry? Like nowhere else do you go and you're like, got my groceries, but could you put that on my tab, John? Yeah. Yeah. But yet in dentistry, we're like, yeah, we'll bill insurance and then we'll charge you for that. What are we doing? And I just think like,   Our revenue cycle management in dentistry is so dated and archaic that I'm like, ladies and gents, it's an amazing way for you to make a lot more money with a lot less effort if you just update a little bit on your revenue cycle management. Like we are so archaic ⁓ and dental insurances are using AI. Like why do you think Pearl and Overjet exist? Well, you better believe that the insurance companies are ripping that too. They're using AI to see their claims.   ⁓ so with payments and patients, do think like patients are expecting us to have online scheduling. They're expecting us to have easy ways to pay. mean, I've even seen some dental offices that take payments in Bitcoin and I'm not here to say you need to go clear to Bitcoin or like some extremes, but I do think that there's this evolution of, I don't want to wait a long time. I don't want to have weird payment things. want to people like John, I think it used to be the society where we worked eight to five.   We left our work at home. didn't have computer or at work. We didn't have computers. Our phone was a landline. It would shut off and we were home. That does not exist anymore. So most of the time I feel like our eight to five is our quiet time at work. And then after hours we're like, ⁓ I need to pay for this and I need to take care of this appointment and I need to schedule the kids for this. And we do that while we're sitting in bed scrolling through Instagram and like, shoot, I need to make that payment.   I feel dental practices, they have such an amazing opportunity if they will update and use more modern, I would say, like it's not even AI guys. We're just talking about getting onto the playing field. If you would do that, I have watched practices that implement these processes, their AR, their collections, their profitability are exponentially more, I would say consistent and constant as much as...   as opposed to being like inconsistent and fluctuating like they were in the past, because patients can pay all the time. Patients can send things forward. And I do think like, yes, dentistry people want that good old home, like girl and dentists that like takes care of them. But I think a lot of times the way you've evolved with technology also helps people see how have you evolved in your dentistry as well. I do not want to go to somebody who's still paper charts. I get concerned about   Are we up to speed on our current things? That's so foreign to me. No one else does that anymore that I think we to be careful that we don't accidentally date our dentistry by not being up to speed on our payments as well.   John (15:27) So you just built the bridge to the next thing I was going to ask you, right? So we talked a little bit about technology and embracing it, the patient experience and what they expect. And then this final thing is the perception of the patient in looking at the practice and the technology that the practice invests in. And again, 10, 15 years ago, when maybe dentistry was not as proactive and patients were just going to the practice. Now practices are, it's more competitive. There's more practices in every city, many across the country.   And so with that becomes this image that you portray to the patient and your business that you are making those investments to stay up to speed to be able to provide those types of services. And so talk about that a little bit. And I think that   for many dental practices, like for many of us that are entrepreneurs, like we've lived in this ROI world, right? If you ever were someone that had to raise cash or capital, you get those questions. And from a dental practice perspective, right? It's like, okay, we're going to make this investment in technology and rightfully so. What's the ROI on this? And I do think, and I loved your thoughts on this, that companies are doing such a better job of being able to paint that picture of, okay, you're going to make this investment. You're going to put this technology in the practice. It's going to make your patient experience better. But here is going to be   the return on investment, you are going to unlock a lot of your AR that's out there, make things easier for your patients. So talk about that a little bit.   Kiera (16:50) Yeah. I'll just get like paint a story of a practice. So there's a practice in Texas and this practice is amazing. Like they truly have a castle of an office. am blown away at how stunning this practice is. They are up to par on all the latest technology. They do a lot of these items in their practice, but what they were doing was the patient came in. So the waiting room was beautiful and they would just walk the patient straight back to the back.   Now this is a practice who's been around multi-generations of dentistry. They do service in other places. They have a state of the art lab they do in-house. Like it is a practice that should be showcased and they were struggling and their revenue was down and we went in person with this office and we consulted their team and we taught them like, we're going to have you guys take them on a patient tour. like, this is a pretty large team. think there's about 35, 40 people and we like made them role play walking through this practice and showcasing.   this ROI items that they've put into it. I you guys are using this, but do your patients actually know that you're doing it? So we do this, we implement it, we track a few things with them. Fast forward two, three months post visit, their reviews exponentially went up, their new patient counts went up, their revenue, they had their highest revenue number they had ever had and their culture of their team was happier. And I was like, I don't think I can sit here and say it's a coincidence. So like the patients love the tour.   Like they love seeing this practice. They love seeing what's going on. And what is as is it just gives confidence. And I say, John, if you and I were to go to ⁓ a surgeon, right? I'm going to want to know that that surgeon is the best freaking surgeon and that I'm going to put my confidence in them because I only have one arm, one hand, one leg, one neck. We'll have one set of teeth too. And so helping patients get the perception of who you are as a dentist and showcasing, I have seen like I've worked in hundreds of practices.   And some of my best offices do not showcase like they're the best and perception is a lot. Now there's some practices who actually are not great dentists and they showcase like they're amazing. And so you've got to make sure that who you are is what you're doing. But the ROI, and I wanted to showcase that practice, they have invested in a lot of this technology. They have invested in advancing their practice and it shows and they're able to show their patients. And we had direct correlation of higher reviews, higher new patients and higher production. And so I think.   Just that example, and this was done just a couple of months ago. We were out there in September and in December they had their highest month. So it wasn't a long-term ROI churn. It was very quick. so I think in general, medicine has evolved. think across the board, we're talking healthcare as a whole has leveled up. They uptick higher. Patients are expecting more. I mean, we go anywhere and technology is higher. You go to the movie theater, you go to the restaurants.   everything has upleveled. And if you and your practice are not up leveling, and I don't think it's hard for dentistry, I'm like, you guys already have a 3d printer or you already have a scanner or you already are taking digital x-rays. Just tell your patients, you do this showcase it around because I think the, the fallacy that you might fall into is like, but patients are just loyal to me. I think I to be careful because there's so much online noise that while a patient might love you,   they're seeing other offices that might accidentally take away your patients and they're doing it. Like it annoys me, John. I have a patient sitting in my chair and like, yeah, I just went to Dr. Thompson down the street from my ortho. I'm like, so we do ortho here, but they didn't know we did it. And so don't accidentally not showcase your work and showcase how great you are and how up to par you are that you're accidentally losing patients that are silent levers of your practice. ⁓ because you didn't showcase how great you were and let your patients know what you actually do.   I think that's the trap and the opportunity if you take it to be able to keep your patients with you and keep them happier with you when there's still noise and chatter because they know they're at the best practice that's investing and elevating and giving them the best patient care they possibly can have.   John (20:52) Yeah, I've been thinking about that a lot lately, just this kind of invisible credibility that comes with what you just talked about, which is when a business, in this case, a dental practice is making the investment in these newer technologies. A lot of times as patients, we don't say it, but we know, like you said, you walk into a practice and you see there's in your own life, you know what it took to remodel your house or to get a new car or whatever the case may be of the things that are important to you. And so I think more and more patients know   and understand what a dental practice or a business has to go through when they up their game. I believe that you get a lot of credibility out of that, right? Versus maybe the one that doesn't do that. Maybe the thought becomes whether it's real or not. Hey, why aren't they doing that? Like are things not good here? Like, do I have something to be concerned about? And in many cases, perception is reality. And again,   It's going to run through to patient care. We all know that. think the last thing I wanted to get your thoughts on, and you talked a little bit about earlier was AI in the sense of case acceptance because you know, you and I both have been in this industry for many years and have watched all the courses that dentists and hygienists and dental assistants have had to take on how to present good treatment and get case acceptance.   and we've watched them struggle for many years, Kiera, and then all of a sudden we have these newer technologies where you can show the patient where the work needs to be done in their mouth. And it's crazy, right? All of a sudden, I'm like, wow, that's me? That's where I have to get work done? the dentist is like, I've been telling you this for like, why didn't you just believe me? And in front of our eyes, this technology is now instilling confidence in the patients. And ultimately, it's a win for everybody.   Kiera (22:36) Yeah, think it's such a beautiful time for dentistry right now because we've been living in shades of gray for so many years. We advanced from like little tiny thumbnail ⁓ x-rays to on the screen x-rays that are still in gray to now having AI that can show patients exactly what's going on. And it's colored and it's showing them and it's giving measurements. And I think like what an amazing opportunity for you.   to use tools at your fingertips where you're not having to try to convince a patient of like, can you kind of see this like little gray box within this like other gray box that they truly cannot see? To now, this is what we're seeing. This is how it is. And to still give the doctors the liberty to be diagnosing. I know some have said that like AI is so aggressive on it. And I'm like, you don't have to diagnose that, but you now have a tool that's going to at least highlight. And I think dentists, you're so busy. You're running from exam to exam to exam. You have something.   that can look for all these things, prep it. You can train your eye. You can tee up all your associates that come in. Your hygiene team can learn collectively and your patient now has visible proof. It's like the, and I know dentists hate being compared to mechanics and I'm very sorry. I think it's just such a good like analogy. I go, you know, right? Like I go to the mechanic and like, here, you need new breaks. And I'm like, but do I really? Cause I've been scammed so many times patients like, do I really need a crown? John? Like, are you sure?   John (23:50) analogy I say because   Kiera (24:02) And we have taken that guesswork of, you sure? To being able to show them with black and white proof to where they're bought into it. They know they're not being scammed by you. They can see it with their own eyes and they're much more likely to accept treatment. I say, like confidence is what people are buying when they're saying yes to dentistry. Confidence is what increases your case acceptance. And this is a layer of confidence for you as the dentist, for your patients to see, for your team to all speak the same language.   care if AI is over diagnosing, don't over diagnose. You are still the doctor. Like this is just a tool in your tool belt. But I think it's something that hands down, I am so pro using it. I'm like, doctors also be so vigilant because insurances are denying claims based on the same software. Like they're using AI as well. So you might as well be in the game with them to see what they're seeing, to learn, to educate AI. So you're a part of it.   They use AI in medicine all the time. They use AI overlays on their x-rays that I'm like, yes, I get that it's not perfect. Yes, I get that it's clunky, but gosh, it's a freaking good tool that I would strongly advise you trying out, getting to know, using and learning. Even if it just helps you. I think about it. If I'm able to get 1 % more on case acceptance, go look at everything you're diagnosing. Usually that's a pretty good uptick, but not even just on your bottom line, but on the amount of patients you're able to help and serve. ⁓ why not?   Like what, what are you holding back on? I would just say, don't be afraid. Like just get in the game because you'll learn it's a lot better for you than it is scary. And there's a lot more good than there is harm.   John (25:39) Yeah, no question. Well, here's how I want to bring us home. You work with a lot of dental companies and I believe that this gap that I've seen for years between like the companies that are bringing the technologies to the dental practices and the practices themselves, it's exciting to kind of watch that gap close, right? Like I'm seeing more and more companies kind of listen and say, hey, what problems are you having? How can we utilize our resources to help you solve these problems? And you know,   We talked a little bit about at the onset, you know, the relationship that you have with Josh and DCS or whatever. And what's exciting is that you have companies that are starting, ⁓ and doing and solving one problem and then taking a lot of that feedback and then creating, you know, in this case, another technology platform and an effort to kind of elevate that problem. I mean, to be able to solve that problem with their solutions. What's that been like, right? Like talk a little bit about when you watch these companies evolve and continue to listen to the dental practice and bring these technologies to help these practices.   practices up their games.   Kiera (26:41) Oh, I think it's amazing. Actually. I am such a pro. Like I'm on a couple of different boards as well. And I think it's something where when I look at it, I'm like, why are these people doing it? And it's because we love dentistry. Like I look at Dental A Team team and what I used to consult versus what we consult now, like there's DSO, there's different needs than what a solo practitioner has. And so Dental A Team evolved and we became something of what are we going to do to serve the DSO thing and still be able to give back.   What is Josh with DCS? Like we heard this, we saw the need and we built something to help on that other avenue. To me, I think like, how awesome is it that you have people that are in the weeds, in the trenches have been here? I mean, I've got a decade of consulting, not to mention my like five years prior to that of assisting and all the other things prior to before that, like five more years. Like there's so much, like you have people that are so embedded in dentistry and they've seen the evolutions.   that they're willing to come forward. They're willing to execute. They're willing to stamp. They're willing to work hard to evolve these products and softwares to give back to you. And I think like people who are deeply rooted in dentistry, building these products, they're the best ones. Like I watched Modento, which I'll just give them. Like they were built by a hygienist and a dentist, and they were able to be one of the best softwares when they first started that I've ever seen. I'm like, I could tell this was built by people that got it. And so watching DCS like,   They get it. They're in the trenches. They've been watching this. They know what they're doing and they're moving it forward. We've been watching offices. We've been working with DSOs. We see what the nuances are and we build and create stuff to serve the dentist. Gosh, I just think it's magic and I think it's beautiful. And I think like, how lucky are we to be in these spaces to have people that have had enough time in the industry to know what the next layer is that you need before you even know. It feels like Henry Ford to me in a little bit like,   They said, if I give the people what they want, they'll want a faster horse. But if I give them what they need, it will be a car. And they don't even know that they need that yet. And I think that that's where we're evolving is being able to anticipate the needs of what offices need prior to them even realizing it's a need. And that to me is like just epic and incredible of a society and a community that really wants to give back and serve and make dentistry the best it can be.   John (28:55) Well, and who would have ever thought that a dental company would take the time to create a podcast like this, the zero bounce podcast, right? As a way to continue to add value and of course, invite amazing guests like yourself. I can tell everybody. I remember, I don't know how many podcast episodes Kiera has done, you know, in the past over many years. I remember the actual weekend that she was building and putting up those black panels behind her. ⁓ and so it's like, you know, you're, you're, you're definitely   listen to someone, you know, when you talk about someone that has rolled up their sleeves and dug in an effort to move dentistry forward, Kiera, you certainly have done that. And, ⁓ I know the DCS and Quanta Team really, really appreciate you taking the time out of your busy schedule to show your passion. And I think more importantly, help dental practices bridging a lot of these technologies and how to implement them. So any final thoughts as we wrap.   Kiera (29:47) Yeah, well, huge appreciation, John. And thank you for helping me with the background, because I definitely asked for you and your help and your insights. So appreciate that. I love it. Thank you. But I think, again, it's an evolution. And I would just say AI is going to be awesome. And there's going to be glitches, and there's going to be problems with anything. But I think the more we can embrace and we can innovate, we're either going to innovate or we're going to die. And we're going to be either on the path forward or we're going to be left behind.   John (29:55) So good.   Kiera (30:14) I think, Denissure, we have such a beautiful gift to give people confidence and clarity and smiles and health that no other profession is able to do. So I think it's just a moral charge for each of you to look to see where is maybe one area of AI or advancement that I'm willing to step into this year. So I commit to not getting dated. ⁓ And I think DCS and the Qantas team are a great place to start. think on our side, if there's anything we can do with team, with consulting, with...   like shoot, hate doing this. I don't want to go rally my team. Great. We love to do that. We do the part that no one likes to do just like DCS. They do the part of billing that no one likes to do. ⁓ I think we like do the dirty work of dentistry, but we love it we have a passion for it. So if we can help them serve in any way, TheDentalATeam.com Hello@TheDentalATeam.com. ⁓ huge partners of DCS and have referred many people to them over the years and just excited for what they're doing. So be excited guys. We live in the best times. We live in the most innovative times. And I think it's just.   a really amazing miracle that we get to be a part of dentistry and the changes. And I think everybody needs to realize what you do or don't do is going to have an impact on our future of dentistry. And I think that that's a moral charge each of us should take to be able to preserve the sanctity of our dentistry. That doesn't mean we stop it. That just means that we're able to positively impact. We're able to keep the integrity of our profession. And each of us, think, have a moral charge to do that. And so get on board, be a part of it, be a part of the noise, be a part of having your voice heard.   and I'm truly just excited and honored and happy to help in any way we can.   John (31:45) great way to wrap. And if you're watching this on YouTube, love to have you subscribe to The ZeroBalance podcast. If you are an audio podcast listener and you're listening to on Spotify or Apple as well, subscribe. And each time the Quanta team adds a new episode like this great one with Kiera, it'll come through on your listening device of choice. So Kiera, thanks so much. Best of luck as you continue to do great things. It's a big year for you, like you mentioned, 2026. So I'm excited to stay connected and watch all the great things that you and the Dental A Team are doing. So until next time, we'll see you everybody.   The Dental A Team (32:13) All right, Dental A Team listeners, that was the guest interview that I absolutely loved. And I hope that if there was one idea that stood out to you, don't just agree with it, but actually go implement it this week. And if you need help setting this up in your practice or you need help just navigating or need a friend, head on over to TheDentalATeam.com and I'll be able to help you guys out. Click on the book of call or any way that we can support and serve you. That's what we're here for. That's what we're obsessed with. And as always, thanks for listening and I'll catch you next time on the Dental A Team podcast.

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   If your dental marketing still focuses only on getting found by Google, you're already behind because today your real audience is not just patients. It's AI deciding whether your dental practice deserves to be recommended at all.   The dental marketing strategy shift right now is that visibility is no longer just about your website or traditional SEO but about how clearly your entire online presence tells a consistent story that AI can understand and trust. Search behavior is evolving fast, and while patients still use Google, more of them are relying on AI tools to ask specific questions like finding a gentle dental provider, clear aligner options, or a dentist with availability this week. These systems are not just scanning your website, they are analyzing your reviews, your social media content, your captions, your videos, and even how you respond to engagement. That means your digital marketing strategy has to become more intentional and more structured. Instead of chasing viral trends or entertainment driven posts, your focus should shift toward creating clear, specific, and repeatable content that reinforces what your practice actually does best.    When your captions include precise services, your reviews mention real patient experiences, and your content consistently reflects your core treatments, you are feeding AI the patterns it needs to confidently recommend your practice. At the same time, patients benefit because they are seeing more relevant, trustworthy information. This is why the balance of content is changing, with more emphasis on dental focused education and less on purely social posts. Add in the importance of online scheduling, accurate listings, and active review management, and it becomes clear that modern dental marketing is about building a complete, consistent digital footprint. The practices that win will not be the loudest or most viral, but the ones that are easiest for AI to understand and easiest for patients to choose.   Connect with Rita Zamora Newsletter: https://ritazamora.com/ Connect 90: https://connect90.com/   Article discussed in the podcast: Assessing #dentist Content on TikTok: Engagement, Quality, and Implications for Oral Health Care —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com Take advantage of Early Bird pricing through May 31st!  ------------- I created Dental Revenue Network to foster collaboration and networking amongst RCM professionals. Billing company owners and billing professionals will have access to skill building sessions, current carrier news and insurance discussions beyond "what's the code?" Check it out - I hope you'll join! https://dentalrevenuenetwork.mn.co/ ------------- Synergy Dental Partners offers lower prices for your dental supplies and services https://www.odysseymgmt.com/synergy NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.  ------------- My insurance course Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.  ------------- Visit odysseymgmt.com to check out my book, webinars and courses. -------------   **If you like the show then I'd appreciate a good rating. Tell your friends. Even podcasters ask for referrals!** YouTube: https://youtube.com/@odysseymgmt   #dental #dentalmarketing #digitalmarketing #dentistry #dentalpractice  

In this final episode of our series on preparing your RCM business for an exit or higher valuation, host Chanie Gluck shares invaluable insights on exit readiness. Drawing from her extensive experience in the medical billing industry, she emphasizes the importance of being prepared on your timeline rather than reacting to external pressures. Discover how to assemble the right advisory team, what buyers expect before a deal, and the essential steps to take in the next 90 days to enhance your business's value. Tune in for actionable advice that will empower you to navigate your exit strategy with confidence!   Chapters: (00:00) Introduction (00:30) The Importance of Exit Readiness (01:15) Assembling Your Advisory Team (02:00) Pre-LOI Preparation (03:15) Understanding Buyer Motivations (04:00) Preparing for Diligence (05:30) Exit Readiness Scorecard (06:00) Conclusion   Start With Clarity: Download the Exit Readiness Scorecard https://info.4dglobalinc.com/is-your-rcm-business-built-to-exit   Sponsors: https://4dglobalinc.com

In this episode, Meeta Gandhi, Chief Operations Officer at Orlando Health Melbourne Hospital, shares her perspective on human-centered leadership, building trust with teams, and developing strong workplace culture. She outlines five key practices leaders can adopt to stay grounded, connected, and effective in today's evolving healthcare environment.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

In this episode, Jason Hinkle, CFO, Illinois Region of Deaconess Health System, shares how empowering frontline leaders, strengthening financial partnerships, and embracing innovation are shaping sustainable performance. He also discusses the evolving role of CFOs as strategic leaders in a rapidly changing healthcare landscape.Learn more about relentlessly raising RCM yield here: https://med-metrix.com/?utm_source=beckers&utm_medium=podcast&utm_campaign=brand

Victor is an International Business Consultant at Solvo Global, specializing in helping U.S. companies scale through nearshore talent and operational strategy. He works closely with executive teams in healthcare, home care, RCM, legal, and professional services to unlock growth, improve margins, and build high-performing international teams aligned to measurable ROI.

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Sometimes the most powerful management lessons come from honest conversations with dental professionals who are navigating the same challenges every day.   I'm sharing two recent post-lecture conversations that revealed common leadership struggles. One attendee shared how exhausted she felt in her role but also felt guilty about even thinking of leaving because of perceived obligations to the dentist. That moment highlighted the difference between working from obligation and working from a true sense of calling. Obligation is often driven by guilt and responsibility, which can eventually lead to burnout. A calling, on the other hand, is connected to purpose and growth, where the work still feels meaningful even on difficult days.   Another attendee expressed concern that she was falling behind other managers who seemed to be doing more with systems, technology, and AI. That conversation highlighted the danger of comparison. Instead of measuring success against others, a more productive mindset is curiosity. Observing what other practices are doing can inspire ideas and learning without creating unnecessary pressure. Every dental office operates differently, and professional growth comes from staying curious, building connections, and focusing on progress within your own environment.   Visit my website: https://www.odysseymgmt.com/ —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com/   —------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today:

In this episode, Chanie Gluck shares her expertise on technology, automation, and scalability in the realm of Revenue Cycle Management (RCM). As part of our eight-part series on preparing your RCM business for an exit or higher valuation, we delve into what buyers look for in technology maturity and how it impacts business performance. Discover the importance of automation in reducing labor costs, enhancing efficiency, and ensuring compliance. Chani also discusses the significance of key performance indicators and the role of integrations in making your business adaptable. Join us for actionable insights and strategies that can elevate your medical billing practice!   Start With Clarity: Download the Exit Readiness Scorecard https://info.4dglobalinc.com/is-your-rcm-business-built-to-exit   Sponsors:   https://4dglobalinc.com

You can have all the data in the world coming out of your condition monitoring programme… vibration data, OGI surveys, thermography images, air leak reports… and still not improve reliability.And it usually comes down to one simple thing.No one can actually see what's going on end to end.In this episode, we talk properly about that. The gap between finding issues and actually fixing them. Because too often the insight is there, but it's sat in emails, reports, or spreadsheets and nothing really moves forward.We get into the systems we're building to solve that. Things like customer portals where everything sits in one place. Recommendations, evidence, current status, deadlines. So actions don't just disappear or get forgotten about. Everyone can see what needs doing and where things are at.We also break down what should sit where, because this is where a lot of people get it wrong.Your CMMS is there to manage work. History, failure codes, maintenance actions. That's its job. But it's not built to visualise vibration data or leak images. Trying to force it into that role just creates friction.That's why we're pushing towards more of a reliability hub approach. Something that sits alongside your CMMS and, where possible, links into it. So when you raise a recommendation, it can turn straight into a work order with proper traceability.And where integration isn't possible because of security or system limitations, we still need that feedback loop. So we talk about simple, practical ways to capture comments, updates, and closures without slowing engineers down or adding more admin.We also get into the value of closing the loop properly on repairs.When you can link the fix back to the original condition monitoring finding, everything becomes clearer. Photos, verification, root cause… it all starts to tell a story. People understand what those “high readings” actually meant. And more importantly, what needs to change to stop it happening again.There's also a lot of money being left on the table in areas people overlook. Air leaks are a big one. They just sit there costing thousands until someone actually takes ownership and fixes them.And we touch on RCM and FMECA as well. How to keep them simple and useful, rather than turning them into massive Excel exercises that no one wants to touch.If you're serious about predictive maintenance, defect elimination, and building systems that actually work for engineers, this one will land.If it does, share it with someone you work with, subscribe to the podcast, and leave a review so we can get it out to more people.And I'd be interested to hear this…What would give you better visibility on your site right now?Support the show

  In this episode, Chanie Gluck explores the crucial topic of founder dependency in the medical billing industry. As part of our eight-part series on preparing your RCM business for an exit or a higher valuation, we delve into leadership, people, and process. Discover why key person risk can significantly lower your business valuation and learn actionable strategies to build a second layer of leadership, document processes, and foster a healthy company culture. Don't miss this essential conversation that could transform your approach to business scalability!   Chapters: (00:15) Introduction (00:30) Founder Dependency and Key Person Risk (01:30) Building Leadership and Documenting Processes (02:45) Culture, Retention, and Scalability (04:00) Exit Readiness Scorecard (05:15) Conclusion   Start With Clarity: Download the Exit Readiness Scorecard https://info.4dglobalinc.com/is-your-rcm-business-built-to-exit   Sponsors:   https://4dglobalinc.com    

Free Guides Mentioned in This Episode: 2026 Margin Protection Playbook: https://natrevmd.com/margin-playbook Eligibility & Billing Verification Guide: https://natrevmd.com/eligibility-billing-verification/ In the final installment of The Practice Health Scorecard, we're talking about the most important part of your practice: growth. A profitable, efficient practice is wonderful, but it's worthless if the flywheel isn't spinning. If you're not consistently bringing in new patients and retaining the ones you have, your practice will eventually stagnate and decline. Ready for a change in RCM services? Check us out at NatRevMD.com 

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Sometimes the most powerful management lessons come from honest conversations with dental professionals who are navigating the same challenges every day.   I'm sharing two recent post-lecture conversations that revealed common leadership struggles. One attendee shared how exhausted she felt in her role but also felt guilty about even thinking of leaving because of perceived obligations to the dentist. That moment highlighted the difference between working from obligation and working from a true sense of calling. Obligation is often driven by guilt and responsibility, which can eventually lead to burnout. A calling, on the other hand, is connected to purpose and growth, where the work still feels meaningful even on difficult days.   Another attendee expressed concern that she was falling behind other managers who seemed to be doing more with systems, technology, and AI. That conversation highlighted the danger of comparison. Instead of measuring success against others, a more productive mindset is curiosity. Observing what other practices are doing can inspire ideas and learning without creating unnecessary pressure. Every dental office operates differently, and professional growth comes from staying curious, building connections, and focusing on progress within your own environment.   Visit my website: https://www.odysseymgmt.com/ —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com/   —------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today:

Industrial Talk is onsite at SMRP 2025 and talking to Nancy Regan and Corey Dickens about "The future of operational excellence". Scott Mackenzie introduces Elevotec ERP, EAM, and business intelligence solutions on the Industrial Talk Podcast. The episode features Nancy and Corey, industry veterans discussing their careers in reliability and maintenance. Nancy, with 27 years of experience, emphasizes the importance of mentorship and simple explanations in reliability. Corey, with 13 years in the Navy and industry, highlights the need for leadership, mentorship, and workforce development. They stress the importance of overcoming comfort zones, embracing failure, and leveraging technology while maintaining foundational skills. Both advocate for inspiring the next generation and the value of conferences like SMRP for professional growth. Outline Introduction to Elevotec and Industrial Talk Podcast Scott introduces Elevotec, highlighting their ERP, EAM, and business intelligence solutions.Scott thanks listeners for joining the podcast, celebrating industrial professionals and their contributions.Scott mentions the SMRP 33 conference in Fort Worth, Texas, and introduces guests Nancy and Corey. Backgrounds of Nancy and Corey Scott asks Nancy and Corey to introduce themselves.Nancy shares her 27-year journey in reliability-centered maintenance (RCM) and her passion for the field.Corey discusses his 13-year career in maintenance and reliability, starting in the Navy and transitioning to the industrial sector.Both guests highlight their experiences and the impact of mentorship on their careers. Challenges and Opportunities in Mentorship Scott emphasizes the importance of inspiring the next generation and addressing the skills gap.Nancy stresses the significance of mentorship and the impact of her mentors, particularly John Mowbray.Corey talks about the need for vision, leadership, and ongoing support to develop talent.Both guests agree on the importance of mentorship and the role of experienced professionals in guiding the next generation. Inspiring the Next Generation Corey discusses the need for workforce development, including training and recruitment efforts.He highlights the importance of mentorship and the role of military veterans in the workforce.Nancy shares her approach to simplifying complex concepts to make them accessible to new professionals.Both guests emphasize the need for practical experience and the value of hands-on training. Overcoming Comfort Zones and Embracing Failure Nancy talks about the importance of getting out of one's comfort zone to achieve personal and professional growth.Corey shares his experience with failure and how it has shaped his approach to leadership and problem-solving.Both guests discuss the challenges of middle management and the need for effective leadership.They emphasize the importance of embracing failure as a learning opportunity and not being afraid to take risks. The Role of Technology and Certification Corey discusses the role of technology in training and developing the next generation of professionals.He highlights the importance of certification programs like the Certified Maintenance and Reliability Technician (CMRT).Nancy shares her approach to explaining complex concepts using simple analogies.Both guests agree on the need for a balanced approach to technology and traditional training methods. Final Thoughts and Contact Information Scott thanks Nancy and Corey for their insights and encourages listeners to reach out to them for mentorship and guidance.Nancy provides her contact information and mentions her availability on LinkedIn.Corey also encourages listeners to connect with him on LinkedIn for further discussions.Scott wraps up the podcast, emphasizing the importance of attending conferences like SMRP to network and learn from industry professionals. If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation. Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2026. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy! NANCY REGAN'S CONTACT INFORMATION: Personal LinkedIn: https://www.linkedin.com/in/thenancyregan/ Company LinkedIn: https://www.linkedin.com/company/theforceinc/ Company Website: https://theforceinc.com/ COREY DICKENS' CONTACT INFORMATION: Personal LinkedIn: https://www.linkedin.com/in/coreydickens/ Company LinkedIn: https://www.linkedin.com/company/brightlysoftware/ Company Website: https://www.brightlysoftware.com/ PODCAST VIDEO: https://youtu.be/Fu54DdXmA9g THE STRATEGIC REASON "WHY YOU NEED TO PODCAST": OTHER GREAT INDUSTRIAL RESOURCES: NEOM: https://www.neom.com/en-us Hexagon: https://hexagon.com/ Arduino: https://www.arduino.cc/ Fictiv: https://www.fictiv.com/ Hitachi Vantara: https://www.hitachivantara.com/en-us/home.html Industrial Marketing Solutions:  https://industrialtalk.com/industrial-marketing/ Industrial Academy: https://industrialtalk.com/industrial-academy/ Industrial Dojo: https://industrialtalk.com/industrial_dojo/ We the 15: https://www.wethe15.org/ YOUR INDUSTRIAL DIGITAL TOOLBOX: LifterLMS: Get One Month Free for $1 – https://lifterlms.com/ Active Campaign: Active Campaign Link Social Jukebox: https://www.socialjukebox.com/ Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader): Business Beatitude the Book Do you desire a more joy-filled, deeply-enduring sense of accomplishment and success? 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In this episode, Chanie Gluck dives into the critical topic of client concentration in the revenue cycle management (RCM) industry. Drawing from her extensive experience, she explains how over-reliance on a few clients can jeopardize business valuation and outlines the risks associated with client contracts. Chani shares actionable steps to mitigate concentration risk and enhance the stability of your RCM business. Don't miss this insightful discussion that can help you prepare for a successful exit or higher valuation!     Chapters: (00:00) Introduction (01:00) Importance of Client Contracts (02:30) Risks of Client Concentration (05:00) Action Steps to De-risk (08:00) Conclusion and Next Episode Preview   Start With Clarity: Download the Exit Readiness Scorecard https://info.4dglobalinc.com/is-your-rcm-business-built-to-exit   Sponsors:   https://4dglobalinc.com  

In this episode, Chanie Gluck shares critical insights into the financial aspects that can make or break a medical billing business's valuation. Drawing from her extensive experience, she emphasizes the importance of financial honesty and clean books, explaining how common pitfalls like tax optimization and confusing EBITDA adjustments can jeopardize deals. Listeners will learn about key metrics every RCM owner should monitor, including AR aging, denial rates, and client profitability. Tune in for actionable advice that can help you protect and enhance your business's value.   Start With Clarity: Download the Exit Readiness Scorecard https://info.4dglobalinc.com/is-your-rcm-business-built-to-exit   This episode is sponsored by 4D Global, empowering medical billing companies through offshore staffing.

In this episode, Natalia Arzeno-Gonzalez, Chief Data Scientist at Infinx, helps revenue cycle leaders cut through the noise by setting realistic expectations for AI in RCM. The discussion explores what AI does well today, where it falls short, and why data readiness, workflow maturity, and integration matter more than buzzwords.Brought to you by www.infinx.com

Jaideep Tandon, CEO of Infinx, shares a sensible, leadership-driven perspective on the evolving role of AI in RCM. Rather than focusing on technology for technology's sake, the conversation centers on outcomes: improving efficiency, reducing revenue leakage, and supporting better financial decision-making across increasingly complex healthcare environments. Jaideep addresses how revenue cycle leaders can play a more active role in shaping AI success with a clearer understanding of how to evaluate AI initiatives, set realistic expectations, and lead AI adoption as an ongoing journey.

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   This episode with my friend Michelle Affanato breaks down what truly makes a great dental office manager, especially for those promoted from within or stepping into the role for the first time. We get honest about the realities of new manager energy ranging from being handed a title without training to suddenly managing former coworkers who now see you differently. Is this why so many managers feel overwhelmed early on? Maybe it's not because they are incapable but because expectations were never clearly defined.   Michelle shares real client experiences coaching new managers, including why asking for help is a strength and why being supported by the doctor is essential for long term success.   Connect with Michelle Affanato Instagram: @michelle_affinitymgmt Facebook: Affinity Management Consulting Podcast: Accelerate Your Dental Practice with Malika and Michelle Website: https://www.affinitymanagement.co/   —-------------   Practice Management Power Day is happening in Denver, Colorado, and it is built for leaders who want real results. Learn directly from top practice management experts and industry speakers who know what it takes to run a profitable, organized, high performing practice. The event will take place on Friday, September 25 at the Vivos Institute, located next to the Denver Airport. Register now at: https://practicemanagementpowerday.com/   —------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today:

In this episode of our solo series, we explore critical insights for RCM business owners aiming to enhance their company's value and prepare for a potential exit. Discover what buyers truly seek in RCM companies, including risk profiles, client concentration, and operational efficiency. We break down the three main types of buyers: private equity, strategic buyers, and tech-enabled buyers, highlighting their differing priorities and what makes RCM businesses attractive yet risky. Tune in to learn how to structure your business for success and understand the key factors that influence valuation.   Start With Clarity: Download the Exit Readiness Scorecard https://info.4dglobalinc.com/is-your-rcm-business-built-to-exit   This episode is sponsored by 4D Global, empowering medical billing companies through offshore staffing.

AI has arrived in revenue cycle management (RCM), and now, AI voice is making inroads. Can you use it? Should you use it? My guest today is an expert in revenue cycle management and uses AI in his RCM company. He'll tell us what he thinks.Vinod (Vinny) brings over 15 years of experience in operations, financial analysis, strategy, growth, corporate development, strategic planning, and marketing. At MBWRCM, he is involved in applying his experience to optimize revenue cycle process flows to improve our clients' profitability and performance.In this episode Carl White and Vinny Sankaran discuss:Uses of AI RCM - patients and payersPros and cons of AI voiceWhat you need to know before you implement AI voice solutionsSome examples of real life success & failures with AI voiceWant to be a guest on PracticeCare®?Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started.Connect with Vinny Sankaranhttps://www.linkedin.com/in/vinodsankaran/Connect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

In this episode, Jaideep Tandon, CEO of Infinx, shares a sensible, leadership-driven perspective on the evolving role of AI in RCM. Rather than focusing on technology for technology's sake, the conversation centers on outcomes: improving efficiency, reducing revenue leakage, and supporting better financial decision-making across increasingly complex healthcare environments. Jaideep addresses how revenue cycle leaders can play a more active role in shaping AI success with a clearer understanding of how to evaluate AI initiatives, set realistic expectations, and lead AI adoption as an ongoing journey.Brought to you by www.infinx.com

Nina Lewis, Vice President of RCM at Zimworks & SupportDDS joins the show to discuss: RCM & its impact on cash flow Leveraging tech & human capital KPIs to measure for healthy RCM To learn more, email Nina here - nina@supportdds.com or book a discovery call here - https://supportdds.com/book-discovery-call/

In this episode, Alan Condon, Editor in Chief at Becker's Healthcare, joins Scott Becker to break down major revenue cycle developments, including Tenet regaining full control of Conifer Health Solutions and new RCM platforms targeting rural providers.

AI agents create the most value in revenue cycle workflows when they operate as a coordinated system rather than isolated tools. This episode explores how multi-agent orchestration combined with a tech-enabled human layer delivers reliability, accountability, and real operational outcomes in RCM.

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter   Dental practices are being stretched thinner than ever, but the solution isn't just hiring more people. It's learning how to better use, train, and trust the team you already have.   In this episode, I sit down with Stacey Singleton - assistant extraordinaire -  to discuss how dental practices can adapt to staffing shortages by rethinking team roles and expanding responsibilities within proper scope of practice. We talked about expanded function dental assistants, smarter scheduling, access to care challenges, and the impact of investing in education and training. Stacey has built an accredited program all while working with dentists across states. Graduates seek out practices who elevate assistants, hygienists, and teams as a whole. Every dental office should be full of such colleagues!   Connect with Stacey    Website: https://www.talkteeth2me.com/ IG:  @talkteeth2me   Link we referenced:   DANB State Dental Assisting Requirements  ------------- Join us for Practice Management Power Day on Sept. 25 in Denver! This event is designed for experienced managers and dentists. Visit https://practicemanagementpowerday.com to register! —------------- Beyond the Operatory Career Workshop: Have you ever wondered what career opportunities in dentistry exist beyond clinical care? Whether you're a dentist, hygienist, assistant, or manager, this full-day, in-person workshop is your chance to explore new paths in speaking, coaching, consulting, and more. Join Teresa and Angela on March 6th, 2026  in Northern Virginia. Limited to just 20 attendees. Registration is open. Secure your spot today:

In Episode 498, host Stacey Richter converses with Mark Noel of ClaimInsight about the critical aspects of payment integrity within self-insured employers and plan sponsors, focusing on the arms race with revenue cycle management (RCM).  The discussion reveals three main insights: the substantial impact of small claim errors, the inherent flaws and conflicts within prepayment analysis by TPAs, and the problematic financial incentives influencing claim processing. Noel emphasizes the importance of prepayment integrity for both plan savings and protecting members, underscoring the need for meticulous oversight and proactive management in payment processes. === LINKS ===

Okay. This show today is part of our Relentless Health Value "The Inches Are All Around Us" series. This Inches Talk is a metaphor for finding all those little places where there is healthcare waste as a first step in an effort to excise all these little pockets of waste. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. Shane Cerone said this phrase during episode 492, and I loved it because there are inches all around us for sure. And the thing with all these inches that we're gonna talk about today and last week and next week and the week after that, yeah, these are inches that actually you could cut them. And there are millions and billions of dollars, and you actually improve patient care. You improve clinical team experience. Also, you're cutting out friction and making it easier to do the right thing to care for patients. These are no-brainer kinds of stuff if your North Star is better and more affordable patient care, but they are also somebody else's bread and butter in a "one person's cost is another person's revenue" kind of way. So, yeah … what makes perfect common sense might not be as easy as it might look on paper, as we all know so well. So, last week we dug into all of the inches of expensive friction that develop when stakeholders interact—like, a clinical organization and a payer and a plan sponsor, self-insured employer. They try to get paid or pay. They try to direct contract because what will be found fast enough is that the data is not the data is not the data, as Mark Newman talked about last week (EP496); and a dollar is not a dollar is not a dollar. Again, you'll find this out fast enough. All of you know when you talk to entities up and down the patient journey or across the life of a claim, otherwise known as a healthcare transaction. It's mayhem to get a claim paid often enough. Each stakeholder comes in with their own priorities and views and accounting methods and various rollups. I like how Stephanie Hartline put it. She wrote, "Healthcare … moves through many hands without a rail that preserves truth along the way. Attribution breaks, and truth gets reassembled later. The difference isn't capability—it's infrastructure. Line-item billing ≠ line-item settlement." Or I also like how Chris Erwin put it. He wrote, "When the blueprint isn't standardized, you aren't scaling. You're just compounding chaos." And yeah, then all of a sudden when there's no through line, there's no rail that connects all the data to the data to the data, or all the dollars to the dollars to the dollars. Suddenly 30% of any given healthcare transaction goes to trying to straighten it all back out again—to reassemble it, as Stephanie said. It's like unleashing 100 chaos monkeys and then having to pay to recapture them all. Listen to the show with David Scheinker, PhD (EP363) from last year about "Hey, how about we all just use the same template and avoid a lot of this." Or read Zeke Emanuel's book about how the USA should potentially consider copying the Netherlands model because they have private insurance. But they cut admin costs 75% or something like that. Oh, right … through standardization. Jesse Hendon summarized this the other day. He wrote, "Providers don't need armies of coders to fight 50 different insurance rule books [when you have some standardization here]." I say all this to say after recording the episode with Mark Newman from last week, I have become intently fascinated by what goes on in this non-standardized or otherwise friction points between stakeholders. There are a lot of inches in this gray area land of confusion.   This show today digs into one of them, which is what does it take to process a claim? Just technically. What are the pipes involved to submit a claim and, again, get paid for it, which is a healthcare transaction—just simply the technology moving the data around—even if everything in the pipes is a non-standardized hot mess. Because just fixing up the processing and the pipes here—again, while this doesn't solve the entire data isn't a data isn't a data or a dollar isn't a dollar isn't a dollar problem—if we can just cut out some of the processing and the moving the data around costs, just this all by itself is $6 billion a year worth of inches. Plus, as an added bonus, fix up the pipes for better data flow and now patient care can be faster if, for example, the prior auth or etc. processes transpire faster. And clearinghouses have entered the chat. But you know, when clearinghouses come up, at least in my world, when the clearinghouse word gets dropped, it's usually accompanied by like a puff of smoke because no one is quite sure what those guys do all day. So, we all sort of look at each other in the conversation and move on. Lucky for me and possibly you if I've managed to suck you into my web of intrigue, I ran into Zack Kanter from Stedi, a new clearinghouse, who agreed to come on the pod here and aid my exploration into this demarcation zone between stakeholders. So, let's start here. What is a clearinghouse? Well, a clearinghouse is the same thing as a switch when we're talking about pharmacy data transfers, if you're familiar with that terminology and that's helpful. But either way, in the conversation with Zack Kanter that follows, Zack will explain this better; but clearinghouses are like a hub, maybe, that connects all the payers with all the providers. So, if you want an eligibility check or you wanna submit a claim or do a prior auth of the payer, whatever you're trying to do, get paid, you as an EHR system or a doctor's office or an RCM (revenue cycle management) company, you don't have to set up your own personal data connection with every single payer out there. You don't have to go through all the authentications and the BAAs (Business Associate Agreements) and map all the fields and set up the 100 SOC 2–compliant APIs (application programming interfaces). Instead, you can hook up to one clearinghouse, and then that clearinghouse connects with everybody else. So, most medical claims transactions have a clearinghouse in the middle, like an old-timey telephone operator routing your claim or denial or approval of that claim or eligibility check or whatever to the right place. And unfortunately, old-timey telephone operator is a pretty apt metaphor, depending on which clearinghouse you're using. Anyway, Zack Kanter told me that the price to just send and receive an electronic little piece of data in healthcare through a clearinghouse costs about 1,000 times more than any other industry would pay. Like, if you do an eligibility check, that's gonna cost 10 to 15 cents per. The trucking industry pays that much for 1,000 such data transfers. They would riot if someone asked them to spend a dollar for 10 data transfers. That'd be ridiculous in their eyes. But in healthcare, all these dimes add up to, again, $6 billion a year—them's some inches there—which also equal delays in payment and patient care. Now you might be thinking, "Oh, well, maybe it costs this much because healthcare is so much more complicated than trucking or whatever." Well, turns out the opposite is true: Because of HIPAA, ironically enough, healthcare is, in fact, much more standardized (we were talking about standardization before); but healthcare is actually much more standardized than many other industries due to HIPAA's administrative simplification rules, which mandate a universal language for transactions—the pipes I'm talking about now. So, actually, for as much as I was just kvetching about chaos monkeys, compared to other industries, the baseline construct here is actually much more orderly than, for example, the trucking industry or whatever, like Amazon or Walmart has to deal with with their millions of vendors. Now—and here's a really big point, especially for self-insured employers—you know who the main customer is for a lot of the more programmatic, the newer kinds of clearinghouses? I'll tell you: newer digital entities who do RCM (revenue cycle management) for provider organizations, and that can be great if you're a practice just trying to keep up with payer denials and expedite patient care. But look, all you plan sponsors and self-assured employers and maybe unions out there, the more RCM purveyors start working with programmatic clearinghouses, the more you not doing programmatic prepayment integrity programs with unconflicted third-party prepayment integrity vendors who are as hooked into the data streams and the clearinghouses as the RCM vendors are, the more, as I said last week, increasingly you're bringing an ever more rusty knife to a gunfight. So, that is certainly something to consider. There's a whole episode next week about this with Mark Noel from ClaimInsight. Or if you just can't wait, go back and listen to the show with Kimberly Carleson (EP480) just for the gist of it, or the one with Dawn Cornelis (EP285) from a few years ago. They're talking post-payment integrity programs, but a lot of the same rules apply. The show today is sponsored by Aventria Health Group, as usual. But I do want to say that we got some very appreciated financial support from Stedi, the only programmable healthcare clearinghouse. And here is my conversation about all of the inches that are all around us, specifically in the healthcare data pipes, with Zack Kanter, who is the CEO and founder over at Stedi. Also mentioned in this episode are Stedi; Shane Cerone; Mark Newman; Stephanie Hartline; Chris Erwin; David Scheinker, PhD; Zeke Emanuel, MD, PhD; Jesse Hendon; Mark Noel; ClaimInsight; Kimberly Carleson; Dawn Cornelis; Aventria Health Group; Preston Alexander; Eric Bricker, MD; and Kada Health. For a list of healthcare industry acronyms and terms that may be unfamiliar to you, click here. You can learn more at stedi.com. You can also follow Zack and Stedi on LinkedIn.   Zack Kanter is the founder and CEO of Stedi, the only programmable healthcare clearinghouse. Stedi has raised $92 million from Stripe, Addition, First Round, USV, Bloomberg Beta, and other top investors. He has previously appeared on podcasts, including In Depth by First Round Capital, Invest Like the Best, Village Global, and Rule Breaker Investing.   09:47 What things are being paid for that we might not be aware we're paying for in healthcare? 12:09 Why HIPAA actually makes healthcare more standardized than other industries. 15:35 How healthcare is ahead in some ways and behind in others. 18:03 Where do the 4 to 5 days come from in healthcare transaction processing? 20:39 Why these transaction delays affect care delay. 23:14 EP482 with Preston Alexander. 23:18 EP472 with Eric Bricker, MD. 27:10 How should the process work from the time a provider clicks "validate"? 30:19 Why is the clearinghouse the right place to solve all these issues? 31:41 Why are we where we are in terms of these issues? 35:28 Why people should be looking at their clearinghouse costs. 36:59 What to know about Stedi.   You can learn more at stedi.com. You can also follow Zack and Stedi on LinkedIn.   @zackkanter discusses #healthcaretransactions and #clearinghouses on our #healthcarepodcast. #healthcare #podcast #financialhealth #patientoutcomes #primarycare #digitalhealth #healthcareleadership #healthcaretransformation #healthcareinnovation   Recent past interviews: Click a guest's name for their latest RHV episode! Mark Newman, Stacey Richter (INBW45), Stacey Richter (INBW44), Marilyn Bartlett (Encore! EP450), Dr Mick Connors, Sarah Emond (EP494), Sarah Emond (Bonus Episode), Stacey Richter (INBW43), Olivia Ross (Take Two: EP240)