AFF on AIR Podcast

After more than 100 episodes, we're calling time on the AFF on Air podcast. But it's not all bad news! Australian Frequent Flyer editor Matt Graham will now co-host a brand new Australian travel podcast called Travel Pointers. He'll be joined on this brand new podcast by Point Hacks news editor Chris Chamberlin. (The first episode of Travel Pointers was released today.) In this final episode of AFF on Air, Matt provides an update of what's happening with AFF's podcasts, and on the Australian Frequent Flyer website more generally. He also takes the opportunity to address the many loyal listeners who've been tuning in to AFF on Air since 2019. See here for details about the new Travel Pointers podcast: https://www.australianfrequentflyer.com.au/introducing-travel-pointers-podcast/ Do you have a favourite episode of AFF on Air? Let us know in the AFF on Air discussion thread! Finally, thank you so much for listening and for your support of AFF on Air over the years. If you enjoyed this podcast, we're sure you'll love Travel Pointers. Go and check it out now! :)

Have you ever wondered how airline alliances or hotel loyalty programs work behind the scenes? In this episode, Matt is joined by an expert in loyalty programs, former Malaysia Airlines Enrich CEO and current StatusMatch.com CEO Mark Ross-Smith for a chat about the world of airline alliances. Find out what airlines need to do in order to join an airline alliance such as Oneworld, Star Alliance or SkyTeam, the pros & cons for airlines, and what happens if an airline wants to leave an alliance. The discussion also covers priority boarding, Qantas lifetime status, the strange relationship between Qantas and Qatar Airways, the latest airline status matching trends, and more! Episode contents: 1:29 - Fortnightly news round-up 11:41 - Interview with Mark Ross-Smith Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Frequent Flyer Solutions webinars Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Qantas Tightens Lounge Guest Eligibility Velocity's New Peak & Off-Peak Reward Seat Pricing Ola Waves Goodbye to Velocity Partnership Qantas to Introduce Boarding Groups Qantas Launches Free Wifi on Select International Flights Virgin Australia Introduces Real-Time Baggage Tracking Rex Expands Jet Network to Hobart ACCC Backs Flight Delay Compensation Scheme in Australia Woolworths Devalues Everyday Extra Great BA Premium & Business Award Availability to Singapore Huge Qantas International Network Expansion in 2023 Qantas to Lease Finnair A330s for Singapore, Bangkok Flights Batik Air Malaysia to Fly Perth-Auckland Virgin to Fly Boeing 737-700s to Tokyo

Matt sits down for an extended interview by Silva McLeod, Tonga's first ever female airline pilot. After flying for Royal Tongan Airlines, Silva went on to fly in Auatralia for Aeropelican, the Royal Flying Doctor Service and ultimately Virgin Blue, which became Virgin Australia. But the journey from island girl to airline pilot, as Silva tells in her new book, wasn't an easy one. Also in this episode, it's become easier to get to Hawaii with Velocity Frequent Flyer points. Episode contents: 1:22 - Fortnightly news round-up 7:22 - Interview with Silva McLeod 52:12 - Redeeming Velocity points for Hawaiian Airlines flights 54:58 - Why Avios are useful for Australians Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Book: 'Island Girl to Airline Pilot' by Silva McLeod Upcoming Frequent Flyer Solutions webinar - Avios for Aussies (8pm AEST on 25 May 2023) Frequent Flyer Gazette articles referenced in the fortnightly news round-up: United Expands Service to Australia & New Zealand How to Fly Emirates Premium Economy in 2023 Free Singapore Transit Tours Are Back ING Bank Removes Overseas ATM Fee Rebates British Airways Increasing Avios Subscription Prices Qantas' Melbourne First Class Check-in Suite to Reopen Transfer Points to Velocity for a 15% Bonus (May 2023) Virgin Australia Extends Middle Seat Lottery

It's our 100th episode! To celebrate, we're taking a look back at the history of Australian Frequent Flyer forum, which this year will turn 25 years old. This episode features interviews with AFF's founder Clifford Reichlin and one of the original forum moderators, Lindsay Wilson (QF WP). Today, AFF has over 60,000 members - but Lindsay was the third person to ever join. Episode contents: 1:10 - Fortnightly news round-up 4:59 - Interview with Clifford Reichlin, the founder of AFF 19:29 - Interview with Lindsay Wilson (a.k.a. forum moderator "QF WP") 33:31 - We're opening the AFF archives 35:20 - Happy 100th episode! Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions A little bit of moderation in Dubai. (historical trip report from 2013) A Brief History of Qantas Frequent Flyer Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Fiji Airways Launches Canberra-Nadi Route Hilton Honors Status Match Challenge UK Air Passenger Duty: How to Avoid Paying Hundreds Qatar Airways Quietly Extends Privilege Club Tiers (Again) Last Chance to Earn Qantas Points with Quandoo

The AFF on Air podcast is back! While we were taking a summer break, a brand new airline called Bonza launched flights in the Australian market. In this episode, Matt chats to the CEO of Bonza Tim Jordan to find out what's involved in starting a new airline in Australia, how the launch has been going, why the airline doesn't offer website bookings and what's next for Bonza's route network. Also in this episode: Qantas has released a new Double Status Credits offer, and how to be notified when airlines release new reward seats. Episode contents: 1:05 - Fortnightly news round-up 10:31 - Interview with Tim Jordan, CEO of Bonza 34:19 - Qantas' latest "double status credits" offer 38:46 - Listener question: How to get alerted when airlines release new award availability Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Matt's Bonza flight review Upcoming Frequent Flyer Solutions webinar - Everyone Loves an Upgrade (29 March 2023) Make the Most of Qantas' New Double Status Credits Offer "oneworld" award (132.4K/249.6K/318K/455K) Planning - The Definitive Thread Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Buy & Redeem Virgin Atlantic Points for SkyTeam Flights Qantas Expands China Airlines Redemptions Beyond Taipei Emirates Restores Melbourne-Singapore Connection Virgin Australia Business Flyer Status Match Qantas Fixes Ongoing Reward Flight Ticketing Failures These Are Etihad Guest's New Award Charts New International Lounge Opens at Adelaide Airport Qantas Invests in New & Upgraded Lounges New KrisFlyer Round-the-World Award Booking Service Fee Citibank Cards End Emirates Skywards Transfers Croatia is Now Part of the Schengen Area Qatar's New Mandatory Travel Insurance Requirement Earn 250 Status Credits or 30,000 Extra Points with a Velocity Credit Card

Struggling to redeem your frequent flyer points for flights? Matt chats to James Green from Award Flight Assist about the current situation with Qantas, Virgin Australia and Singapore Airlines award availability out of Australia. If you want to redeem your frequent flyer points to book an overseas trip, find out where to look for seats in this podcast. Episode contents: 0:56 - Fortnightly news round-up 7:26 - Interview with James Green 28:30 - An update on Qantas Classic Reward seat availability Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Qantas A330s Bound for Bali Over Summer Singapore Airlines Releases First Saver Awards to Melbourne Fly to South Africa via Paradise for $3,545 Return in Business Class Beware of Virgin's All-Economy 737s and A320s Qantas Club Reopens in Rockhampton You Can Now Convert Cathay Asia Miles to Marriott Points

  In this episode, find out why Air Canada's Aeroplan program deserves more attention from Australian frequent flyers! Plus, learn how to supercharge your Coles Flybuys and Woolworths Everyday Rewards points.   Episode contents: 0:59 - Fortnightly news round-up 12:43 - Air Canada's Aeroplan program 23:00 - New Star Alliance credit card 27:09 - How to supercharge your Flybuys and Everyday Rewards points   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Air Canada Aeroplan Adds Two Unique Airline Partners New HSBC Star Alliance Credit Card in Australia Upcoming Frequent Flyer Solutions webinar - "Air Canada Aeroplan: A Hidden Gem" (23 November 2022) Flybuys Hacks to Earn More Flights for Shopping at Coles   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Does Australia Need EU-Style Air Passenger Protections? Qatar Airways' Bizarre Daily Melbourne-Adelaide Flight Australia-USA Flights at 50% of Pre-COVID Capacity How Finnair Is Reinventing Its Business Model T'Way Air Launching Sydney-Seoul Flights Use Qantas Points to Fly on Bangkok Airways Jetstar Moving to Terminal 4 in Singapore

  In the episode, Matt chats to Ron Haack, a recently retired pilot. Ron began his career in the Royal Australian Air Force and then flew for Qantas for 24 years, flying Airbus A330s and Boeing 747-400s.   Episode contents: 0:55 - Fortnightly news round-up 8:48 - Interview with Ron Haack 34:00 - Feedback from episode 94 - cheapest redemptions or flights booked 35:53 - AFF social events are back   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions AFF meetings & social events forum   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Virgin Australia Launches Middle Seat Lottery Qantas Expects International Airfares to Come Down How Will Virgin Australia Launch Flights to Tokyo? Qantas Pauses Perth-Johannesburg Ticket Sales Air NZ Removes “Seat Only” Fares to Perth, Hawaii & Tahiti Marriott Ends Bonus Points on Transfers to 3 Airlines Airline Cracks Down on Credit Card Churners

  British Airways Executive Club recently began selling subscriptions to receive a monthly allotment of Avios (the airline's loyalty program currency) at discounted prices. This could offer surprisingly good value to Australians when using those Avios to book Qantas domestic flights or Qatar Airways Business Class flights to Europe! Also in this episode, Matt sits down with AFF forum moderator JessicaTam to talk about Qatar Airways Qsuites, airline lounges, travelling without checked baggage, gifts for the cabin crew, and lots more.   Episode contents: 1:10 - Fortnightly news round-up 10:10 - British Airways Avios subscriptions 22:07 - Interview with JessicaTam   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions How to Buy & Redeem British Airways Avios   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Half-Price Qantas Club Offer (October 2022) Virgin Perth Lounge Opens for Evening Departures Rex Introduces Business Class “Bid Up” Upgrades Alaska Airlines Award Chart Overhaul Coming IHG One Rewards Platinum Elite Status Fast Track Hilton Honors Double Night Credits Promotion Airlines Reach Status Extension Crossroads Airlines Offer Thousands to Switch from Overbooked Flights

  Learn why airline award charts are the key to maximising your frequent flyer points, as Matt shares some of the most incredible frequent flyer redemptions he's seen during his years of covering and using points. Plus, COVID-19 travel restrictions are coming down across northern Asia as Japan, Taiwan and Hong Kong reopen their borders to tourists.   Episode contents: 1:04 - Fortnightly news round-up 13:18 - The best ever award chart sweet spots and loopholes 24:23 - Japan, Hong Kong and Taiwan are reopening to overseas tourists 27:11 - Listener feedback - Overcast podcast platform 28:07 - Listener feedback - Matt on the Points of View podcast 29:21 - Listener feedback - Booking a KrisFlyer round-the-world award   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Qantas Award Flights Were Incredible Value in the 1990s Japan is Fully Reopening to Tourists!   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: What Virgin Atlantic Joining SkyTeam Means for Australians RwandAir to Join Oneworld Alliance Why International Flights Are So Expensive Right Now No Seats Available on Jetstar to Bali For Next 3 Weeks Velocity Teases More Partner Airline Benefits More Airlines Give Status Credits for Environmental Contributions When Qatar Airways Releases Seats for Qantas Points Bookings Qantas Ending COVID Flexibility on Reward Bookings Flybuys Considering Switch to Qantas Points? Malaysia Airlines Offers Bonus Domestic Side Trip Upgraded SkyTeam Lounge Opens in Sydney Velocity to Introduce Carrier Charges on Singapore Airlines

  If you want to use your points to book an international Business or First Class flight, often the hardest part is just finding award availability. But if you have American Express Membership Rewards points, there's a great hack that can give you access to award seats across more than 30 different frequent flyer programs. Plus, until the end of this month, you can even get 50% bonus points when using this method. In this episode, Matt chats to Chris Chamberlin from Point Hacks who explains how transferring American Express Membership Rewards points to the Marriott Bonvoy program could be an excellent deal.   Episode contents: 1:36 - Fortnightly news round-up 8:49 - The Europe early bird sale season is beginning 12:32 - Interview with Chris Chamberlin about the Amex promo on transfers to Marriott Bonvoy   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Fly Premium Economy to Europe from $1,828 Return This short-term transfer trick makes your Amex Membership Rewards points more valuable (Point Hacks article)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Virgin Australia “Switch-A-Roo” Gold & Platinum Status Match Virgin Australia Launches Partnership with Qatar Airways Qatar Airways Rewards: Velocity Members Get Priority over Qantas Qatar Airways, Emirates Upgrade Perth Flights to A380s Qantas Delays San Francisco Relaunch Until March 2023 Virgin to Bring Back In-Flight Wifi from Late 2022 New Zealand Drops Mandatory COVID-19 Tests on Arrival USA Proposes Mandatory Refunds for Aircraft Type Downgrades

  The Star Alliance Round-the-World Award offered by Singapore Airlines' KrisFlyer program is a great deal. For just 280,000 KrisFlyer miles, plus taxes of course, you could fly around the world with up to 7 stopovers across the Star Alliance network! But booking one of these does take a bit of work and there are some catches. In this episode, Matt speaks to someone who's booked 3 of these awards this year using his KrisFlyer miles.   Episode contents: 1:26 - Fortnightly news round-up 8:40 - Interview with Alan Lam about the KrisFlyer Star Alliance RTW Award   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions How to Book a KrisFlyer Star Alliance Round The World Award   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Qantas to Fly Sydney-New York via Auckland New Qantas Business Lounge for Adelaide Qantas Status Extensions & Gifts Offered as Apology Virgin Reopens Premium Lounge Entry in Brisbane Velocity Gold & Platinum Members Gain Air Canada Lounge Access Finnair Raises Business Class Round-the-World Airfares Optus Offer: 60,000 Qantas Points for $396 Berlin Airport Now Offers Timed Security Line Reservations

  In this episode, Matt takes a close look at two different tools and resources that can make your international travel easier in 2022. The first tool is Apple AirTags, which can help if an airline loses your luggage. Another is Sherpa, a website with easy-to-read, up-to-date information on where you can travelled and what's required to enter your destination. This has proven a very helpful resource when travelling overseas during and after the COVID-19 pandemic! This episode includes an interview with David Riley, the Chief of Staff at Sherpa.   Episode contents: 1:08 - Fortnightly news round-up 11:34 - How Apple AirTags work 20:29 - Interview with David Riley from Sherpa   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Upcoming Frequent Flyer Solutions webinar Avoid Lost Luggage with Apple AirTags (AFF article) Sherpa website   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Qantas Adjusts Departure Times By One Minute How to Get a Virgin Australia “Discover Gold” Status Match Turkish Airlines Miles&Smiles Status Match Virgin Melbourne Lounge Now After Security No Virgin Lounge Access for International or Red-Eye Flights Earn Velocity Points on Link Airways New International Lounge for Adelaide Airport Emirates Renovating Brisbane Lounge Hotels Cut Back on Housekeeping

  Over the coming months, many Qantas points collectors will attempt to redeem their points for Business Class flights to Europe during next year's peak northern hemisphere summer season. It's a great redemption... if you can get it. That's where the problems start... In this episode, James Green from Frequent Flyer Solutions explains how you can redeem Qantas points for flights to Europe, as well as other frequent flyer programs to consider that offer better value and award availability. This episode also includes some follow-up discussion about last fortnight's episode on Air Canada Aeroplan points.   Episode contents: 1:21 - Fortnightly news round-up 11:29 - Interview with James Green about redeeming Qantas points to Europe 40:56 - Discussion on Air Canada Aeroplan redemptions   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions kangarooflyer88's informative post in the "Aeroplan (Air Canada) is now selling points" thread   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Instant Accor ALL Gold Status for Qantas Frequent Flyers Jetstar Restarts Flights to Japan Unusual Air New Zealand Award Availability Qatar Airways Awards Vanish from Qantas Website Jetstar Moving to Terminal 4 in Singapore? $400 of Annual Dining Credits for Amex Platinum Cardholders Qantas Considers Points Subscriptions No Overseas ATM Fees with Bankwest Qantas Transaction Account Which Credit Card Travel Insurance Covers COVID-19?

  Has the Avianca LifeMiles program lost its shine? Buying LifeMiles during their promotions used to be a popular way of saving money on Star Alliance Business and First class flights, but using them on flights from Australia has become very difficult indeed. In this episode, find out why Air Canada's Aeroplan program may now be a much better alternative for Australian flyers. Also in this episode, Velocity Frequent Flyer and the Singapore Airlines KrisFlyer programs have reinstated the conversion of points between each program. Plus, why airport security queues can be so frustrating for frequent flyers - and a possible solution.   Episode contents: 1:14 - Fortnightly news round-up 6:41 - Why Avianca LifeMiles has lost its shine in Australia 13:35 - Why the Air Canada Aeroplan program is a good replacement for LifeMiles 21:20 - Velocity reinstates points transfers to Singapore Airlines KrisFlyer 29:08 - An idea to improve airport security   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions No Availability: What's the Point of Buying LifeMiles in 2022? How to Buy & Redeem Air Canada Aeroplan Points How to Transfer Velocity Points to Singapore Airlines KrisFlyer How to Improve Airport Security Queues   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: The Latest KrisFlyer Spontaneous Escapes Deals Emirates Reopens Most Australian Airport Lounges AirAsia X Challenges on Sydney-Auckland Route Qantas Fixes Alaska Airlines Classic Reward Pricing Instant IHG Platinum Status + Diamond Challenge

  In this episode, Matt is joined by Aaron Wong, the founder of the Singapore-based frequent flyer blog Milelion, for a chat about the recent changes to the Singapore Airlines KrisFlyer program. The discussion then continues onto other KrisFlyer-related topics including waitlisting for KrisFlyer award seats, what to do if you have KrisFlyer miles due to expire next year and the new Singapore Airlines lounges that recently opened at Changi Airport.   Episode contents: 1:08 - Fortnightly news round-up 10:25 - Interview with Aaron Wong about the Singapore Airlines KrisFlyer program 48:13 - Velocity as another alternative to Qantas Frequent Flyer   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions How to Book a KrisFlyer Star Alliance Round The World Award Singapore Airlines KrisFlyer Devaluation (2022) Milelion website Upcoming Frequent Flyer Solutions webinar (Velocity Points: An Underrated Award Travel Currency - 20 July 2022)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Australia Scraps Digital Passenger Declaration The World's Safest Countries According to Smartraveller Velocity to Introduce Carrier Charges on Singapore Airlines Woolworths Launches “Everyday Extra” Subscriptions Qantas Restores Seamless Sydney Terminal Transfers Most Qantas International Lounges Are Now Open Again Qantas Mulls Lounge Membership Gifting for Points Club Plus Velocity Extends Expiring Points until June 2023 Airlines Slash Travel Agent Commissions Air New Zealand Unveils Refreshed Long-Haul Cabins

  In this episode, Matt is joined by co-founder of StatusMatch.com and former head of the Malaysia Airlines Enrich loyalty program Mark Ross-Smith for a behind the scenes look at the world of airline status matching. Learn about why airlines offer status matches, how you can get one, and more!   Episode contents: 1:05 - Fortnightly news round-up 12:39 - Interview with Mark Ross-Smith   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions StatusMatch.com   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Flying Soon? Expect Delays & Disruptions Qantas Adds Perth-Johannesburg Flights Virgin to Restart More International Routes Why Virgin's Bali Flights Are All Stopping in Darwin Oman Air Will Join Oneworld Alliance in 2024 Airport Mask Mandate Ends in Most Australian States Qantas Further Slashes Points, Status Credits on Malaysia Airlines Qantas Overcharging for Alaska Airlines Rewards Air New Zealand May Not Return to Norfolk Island New Home Check-in Service for Emirates First Class 5,000 Bonus Points with a Bankwest Qantas Transaction Account

  If you've been looking at international airfares recently, you've probably noticed that they're getting quite expensive at the moment. But if you're planning to visit multiple countries or continents on the same trip, there are some great value round-the-world airfares offered by specific airlines. These not only offer great flexibility, but are often also cheaper than just booking a point-to-point Qantas flight to North America or Europe. In this episode, Matt is joined by travel agent and regular podcast guest Alan Lam to talk about how you can take advantage of these special RTW airfare deals.   Episode contents: 1:15 - Fortnightly news round-up 11:54 - Interview with Alan Lam 39:13 - Feedback from last episode   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Great Value Round-the-World Tickets with Finnair & Lufthansa   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Major Singapore Airlines KrisFlyer Award Devaluation (2022) Qantas Flights to Rome Selling Extremely Well Virgin Australia's Flights to Bali Selling Fast United Airlines Will Fly to Brisbane Qantas Opens New Call Centre in Manila Qantas Trials New Self-Service Kiosks Rex Filling Business Class with Free Upgrades Earn Status Credits on Velocity Reward Flights Qantas Flexible Classic Rewards Extended to September 2022 Qantas Unlocks Exit Row Seats on Long-Haul Flights Comair (Kulula & British Airways in South Africa) in Liquidation Last Chance to Redeem Velocity Points for Delta Flights

  In this episode, loyalty program expert David Feldman is back for another chat about airline & hotel loyalty programs! This extended interview covers topics including COVID-19 status extensions, the "golden handcuff" effect, recent changes to hotel loyalty programs, why Qantas could be risking killing its profitable “golden goose”, and lots more.   Episode contents: 1:00 - Fortnightly news round-up 9:05 - Interview with David Feldman   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Guide to Virgin Australia's Partnership with United Airlines Rex Withdraws from 7 Regional Routes Bonza Won't Offer Website or Travel Agent Bookings Instant IHG Platinum Status + Diamond Challenge The Crazy Adventure of an AFF Member's Lost Phone Unlimited German Train Travel for a Month for $14!

  In this episode, learn how to redeem frequent flyer points to travel from Australia to North America in style! Matt explains the options when using Qantas or Velocity points, and chats to Leon Loganathan, a frequent flyer who recently flew to Mexico via the USA in Qantas Business and First Class using Qantas Frequent Flyer points.   Episode contents: 0:56 - Fortnightly news round-up 11:11 - Interview with Leon Loganathan 36:13 - Redeeming Qantas points to North America 41:00 - Redeeming Velocity points to North America & Virgin's new partnership with United Airlines   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Virgin Australia Launching United Partnership on 24 May 2022 Problems with Velocity redemptions on Air Canada when there is a schedule change   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Virgin Australia to Partner with Qatar Airways Qantas Reveals Ultra-Long Range Airbus A350-1000 Seats Qantas' First A321XLRs Won't Have Lie-Flat Business Seats Qantas Brings Back Perth-London a Month Early Emirates A380s Return to Christchurch & Auckland in December 2022 Rex to Launch Frequent Flyer Program by September 2022 Amex Increases Centurion Annual Fee to $6,500 30% off Qantas Points to Regional Australia Qantas Extends Flexible Domestic Classic Rewards No Compensation for Qantas Catering Failures Qantas Removing Airport Check-in Kiosks?

  Redeeming Qantas Frequent Flyer points to get to South America is hard enough at normal times, but it's even more difficult when all direct flights between the two continents have been suspended! Gus Higgins flew from Australia to Argentina in February 2022 on a Oneworld Classic Flight Reward ticket booked with Qantas points, travelling via Europe in Business Class. In this episode, he shares his experience of getting to and visiting South America in this post-pandemic era. He also explains the unique travel money situation in Argentina - a country with high inflation and two very different exchange rates.   Episode contents: 1:04 - Fortnightly news round-up 10:11 - Interview with Gus Higgins   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Six Months of Velocity Gold Status with a New Credit Card Airlines Easily Filling Premium Cabins Without Business Travel Oneworld Membership of S7 Airlines Suspended IHG Relaunches Loyalty Program as IHG One Rewards Nasty TRS Change Reversed Virgin Australia Restores Arrivals Lounge Access The Spirits Are Back on Qantas

  Opening 9 years behind schedule, the new Berlin Brandenburg Airport in Germany became the subject of many jokes due to the ridiculous problems that plagued its construction. But now that it's open, what's it actually like to fly out of BER Airport? Matt recently found out and shares his experience on this episode of AFF on Air. Also in this episode: How the Ukraine war and Russian airspace closures are impacting aviation in surprising ways, Qantas' customer service problem becomes a mainstream issue, and how to find Hawaiian Airlines award availability.   Episode contents: 1:17 - Fortnightly news round-up 11:06 - Matt visits Berlin's new airport 16:57 - The war in Ukraine and implications for Australian flyers 28:23 - Qantas' customer service problem becomes mainstream 32:56 - Listener questions: Hawaiian Airlines award availability and credit cards for retirees   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Wendover Productions YouTube video: "The Sanction-Fueled Destruction of the Russian Aviation Industry" Applying for New Credit Cards in Retirement   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Major Qantas Domestic Catering Problems Australia to End Pre-Flight COVID Testing Australian Passport Processing Times Blow Out Virgin Eyes High-Flying Business Travellers Virgin Extends Travel Bank Expiry Dates Rex Winds Back COVID Refund Guarantee New Qantas Routes from Sydney to Seoul & Bengaluru Virgin Delays United Partnership Launch Earn Velocity Status Credits on the Ground in April 2022 How to Earn Points Paying ATO Tax & Bills in 2022 Amex Reopens Australian Airport Lounges Westpac Altitude, Amplify Axe Malaysia Airlines Enrich Partnership

  Redeeming frequent flyer points for an international flight in Business Class can be hard enough if you just want one or two seats. But what if you want to take your whole family on holiday? Peter Fryar is one of the award travel consultants at Frequent Flyer Solutions, AFF's sister website. As well as an excellent knowledge of frequent flyer programs generally and experience helping Award Flight Assist clients, Peter has plenty of experience with booking award travel for his family of four. He joins Matt on this episode of AFF on Air to share his tips for families and larger groups looking for award availability on the same flights. Also in this episode, there are two new status match opportunities with a SkyTeam and a Oneworld airline.   Episode contents: 1:27 - Fortnightly news round-up 13:14 - Interview with Peter Fryar 38:00 - Two new airline status match opportunities   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Upcoming Frequent Flyer Solutions webinar Award Flight Assist ITA Airways Volare status match Royal Air Maroc status match   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Even Platinum Members Can't Reach Qantas Anymore! Singapore Airlines Call Centre Woes Australia to End Pre-Flight COVID Testing Singapore Ends Vaccinated Travel Lanes (VTL) Many Australian International Routes Resume from 27 March 2022 Singapore Airlines Has More International Flights from Australia than Qantas Velocity Restores Singapore Airlines Business Rewards More Qatar Airways Rewards for Qantas Frequent Flyers Air New Zealand Reopens International Lounges Qantas Blocking Exit Row Seats on Long-Haul Flights

  So far this year on the AFF on Air podcast, Matt has spoken to Australians who recently travelled to Canada, Fiji and the UK during this post-COVID era of international travel. In this episode, Matt talks to Ben Bartlett, an Australian who recently visited Thailand and the Philippines for a business trip. Thailand began reopening to tourists in late 2021, with entry to Thailand available via either the Test & Go or Sandbox programs. The Philippines just reopened to tourists in February 2022. So, what's involved in travelling to these countries right now, and what's it like once you get there?   Episode contents: 1:21 - Fortnightly news round-up 11:04 - Interview with Ben Bartlett about travel to Thailand & the Philippines   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Thailand Test & Go & Bangkok in Feb 2022 (trip report by BensAdventures)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: New Zealand Reopens to Australians on 13 April 2022 How to Attain Qantas Frequent Flyer's New Green Tier Jetstar Resumes Flights to Bali Qantas Int'l Business Lounges Reopen 27 March 2022 Greater Benefits for Qantas Business Rewards Members Qantas Keeps Hanging Up on Customers Yet ANOTHER Huge Increase to Emirates Carrier Charges Last Chance to Redeem Velocity Points for Delta Flights 30% off Selected Qantas Economy Classic Rewards The Latest KrisFlyer Spontaneous Escapes Deals

  Phil Hawkins has worked in loyalty programs for 25 years, and was most recently the Chief Operating Officer at Flybuys in Australia. In this episode, Matt chats to Phil about some of the things he's learned during his career in loyalty. Find out what happens behind the scenes, what makes a good (or bad) loyalty program, and why elite status tiers wouldn't work for a retail loyalty program like Flybuys.   Episode contents: 1:16 - Fortnightly news round-up 9:48 - Interview with Phil Hawkins 33:47 - Matt travels to Switzerland   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Overview of Australian State & Territory Entry Requirements Qantas Continues Status Extensions Until December 2022 Virgin Boosts Status Credits Until 30 June 2022 Singapore Airlines Returns to Darwin & Cairns Qatar Airways Privilege Club Switches to Avios Nasty Change to Australia's Tourist Refund Scheme

  AFF on Air continues with its series of podcasts looking at what it's like travelling to different destinations around the world as international borders open up again. In this episode, Matt speaks to two Australian frequent flyers who recently travelled to the UK. One of them flew to London with Qantas via Darwin, while the other flew with Japan Airlines via Tokyo. Unfortunately, one of this episode's guests did get COVID-19 while in the UK, but this person still doesn't regret going for a second!   Episode contents: 1:15 - Fortnightly news round-up 13:15 - Interview with Andrew Holland about travelling to London 25:12 - Interview with AFF member "scoobs214" about travelling to London   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Upcoming Frequent Flyer Solutions webinar Scoobs214's trip report on flying Japan Airlines to London   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Digital Passenger Declaration Replaces Australia Travel Declaration Singapore Removes COVID Testing for Transit Passengers International Airlines Not Returning to Brisbane Bonza Reveals First 25 Routes Cheap Flights to Europe from $606 Return Sneaky Change to Qantas Flight Credits Velocity Reinstating Singapore KrisFlyer Transfers “Shortly” Virgin Australia Delays Sydney-Canberra Restart Again Qantas Bound for Broken Hill

  Many Australians are understandably a bit wary of travelling overseas at the moment in case they catch COVID-19 while they're away. Unfortunately, this is exactly what happened to Australian Frequent Flyer forum moderator Bill MacCubbin (whose AFF username is "straitman") on a recent trip to Fiji. But it wasn't really a horror story at all - Bill recovered quickly, was looked after very well and didn't have too much trouble eventually coming home. In fact, even with the benefit of hindsight, Bill says he would do the trip again. In this episode of the AFF on Air podcast, hear first-hand from Bill about his experience travelling to Fiji in January 2022.   Episode contents: 1:30 - Fortnightly news round-up 9:28 - How to earn KrisFlyer status until 2025 by transferring points from your credit card 13:12 - Interview with Bill MacCubbin 28:32 - Feedback from last episode   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Our Fiji trip Jan 2022 - trip report by straitman   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Qantas Delays Santiago Relaunch Qantas Schedules Daytime Los Angeles-Brisbane Flights No Qantas International Lounge Access for Oneworld Business Class New Qantas Reward Code Enables BP Redemptions Qantas Refunds Incorrect Carrier Charges Qantas Redemptions on Bangkok Airways Still Coming World of Hyatt Didn't Extend Status Into 2022

  Although many Australians would like to travel overseas over the coming year, many are holding off for now. That's totally understandable - there are still so many unknowns and risks involved with overseas travel in 2022. But is it really that scary out there? For those who've been stuck inside Australia for the past two years, it can be difficult to imagine what life is actually like outside the country at the moment. So over the coming months, Matt will be chatting on the podcast to Australians who've recently returned from different parts of the world about their travel experiences. In this episode, Matt speaks to Daniel Kavan who recently returned from Canada. Daniel and his family had a bit of a disastrous trip home, although thankfully, that wasn't directly due to COVID!   Episode contents: 1:49 - Fortnightly news round-up 12:23 - Interview with Daniel Kavan 38:27 - Round-the-world award tickets   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Upcoming Frequent Flyer Solutions webinar - "Fly Around the World using Points" (25 January 2022)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Qantas to Drop Medical Clearance Form for Past COVID Cases Qantas A380 Returns to Service Stuck in Fiji: The Big Risk of Omicron Travel United's 2022 MileagePlus Status Match Challenge IHG Rewards Platinum Elite Status Fast Track Singapore Airlines Pauses Expiration of KrisFlyer Miles Until 2023 Velocity Extends Platinum Upgrades on Choice Fares Free Qantas Seat Selection (With a Catch)

  In the final AFF on Air podcast episode for 2021, Matt is joined by the owner of Australian Frequent Flyer Clifford Reichlin for a chat about the challenges of running a travel website during a pandemic - when nobody can travel. Also in this episode, how to get an upgrade when flying with Qantas or Virgin Australia, and a potentially clever hack to get two free nights at Accor hotels.   Episode contents: 0:54 - Fortnightly news round-up 10:37 - How to upgrade your flight on Qantas or Virgin Australia 24:13 - Interview with Clifford Reichlin 39:05 - Listener question: Is it worth joining Accor Plus in Indonesia?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions How to Upgrade on Virgin Australia for $50 The Qantas Call Centre is a Disgrace Guide to Accor Plus Membership   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Overview of Australian State Border Restrictions Border Rules Tightened Over Omicron Concerns Virgin Partners with Link Airways on Sydney-Canberra Route Westpac & St George Credit Cards Cap Qantas Points Earn Flybuys Points at Bunnings & Officeworks Earn Velocity Status Credits on Hertz Car Rentals Qantas Corrects Accor Earn Rate Error How to Buy & Redeem Avianca LifeMiles

  As the international border reopens, some Australians are starting to book overseas trips using their frequent flyer points. But post-pandemic award travel is a bit different - the pandemic has turned award availability on its head, and Australians are also using their points to travel to different places than before. In this episode, Matt chats to James Green from Frequent Flyer Solutions about what's changed for people using their points to book international flights in and out of Australia. Matt also takes a deep dive into some of the arbitrage opportunities to save significant amounts of points by using alternative frequent flyer programs to book Qantas and Virgin flights. Plus, Matt provides an overview of which Australian states & territories are now open, when the rest are expected to open, and the current COVID-19 requirements for interstate travel.   Episode contents: 1:10 - Fortnightly news round-up 8:47 - One by one, Australian states are reopening for quarantine-free travel 14:29 - Where to get a COVID-19 test for travel 17:02 - International border update 19:11 - Interview with James Green: Using points to book international flights in 2022 & new post-pandemic award flight trends 30:30 - Listener question: Opportunities for arbitrage when redeeming frequent flyer points 39:26 - Round-up of loyalty program promos expiring soon   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Overview of Australian State Border Restrictions New Zealand Will Reopen to Visitors from May 2022 Where to Get a Pre-Flight COVID-19 Test in Australia Award Flight Assist Upcoming Frequent Flyer Solutions webinar: Fly Overseas on Points in 2022 (8 December 2021)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: New Qantas Frequent Flyer Green Tier Rewards Sustainability Qantas & Accor Launch Loyalty Program Partnership Optus Dials Up Qantas Points Rex Adds Brisbane to Relaunched Jet Network How to Get a $32 Jetstar Business Class Seat Upgrade St George Credit Cards Cap Qantas Points Qantas Routes India Flights via Adelaide Qantas Gold Status Fast Track is Back!

  In this episode, Matt chats to frequent flyer and lifetime Qantas Platinum member Chris Gibbs about how he managed to earn well over 100,000 lifetime status credits on Qantas, what he learned along the way and his thoughts on the future of business travel after the pandemic. Also in this episode, international travel insurance options that cover COVID-19 and Matt shares his experience of flying to Sydney from overseas in the first week of quarantine-free travel resuming.   Episode contents: 2:00 - Fortnightly news round-up 9:56 - Interview with Chris Gibbs 34:52 - Matt's experience flying quarantine-free from New Zealand to Australia 40:46 - Which insurers provide international COVID-19 travel insurance and what is covered?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions My Experience Flying to Australia in November 2021   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Virgin Unveils Refreshed Melbourne Lounge Bonus Velocity Points & Status Credits with International Partners 30% off Qantas Domestic Classic Flight Rewards Rex Introduces In-Flight Wifi Two-Way Travel Bubble for Australia & Singapore Which Airlines Still Offer First Class from Australia? Velocity's 20-30% November Transfer Bonus (2021) Air Canada Releases Sydney-Vancouver Award Availability

  Bonza is a new Australian start-up airline with big plans to carve its own niche out of the Australian domestic aviation market when it launches in the second quarter of 2022. Operating a small fleet of Boeing 737-MAX 8s with 186 Economy seats each, Bonza won't be competing with Qantas and Virgin for business travellers. Instead, it plans to stimulate demand for leisure travel on new routes that aren't already being serviced to their full potential. To learn more about Bonza's plans to launch in Australia, Matt spoke to the airline's CEO Tim Jordan on this episode of the AFF on Air podcast. Also in this episode, Australia's international borders will begin to reopen from next week! While this is great news for so many people, some challenges remain. Some Australians are encountering challenges with bringing family members to the country, and getting home has just become even harder for Aussies stuck in countries where the only available vaccines are not recognised by Australia's TGA.   Episode contents: 1:23 - Fortnightly news round-up 14:17 - Interview with Tim Jordan, CEO of Bonza Airlines 32:07 - Interview with podcast listener Orlando about the difficult of getting parents to Australia 39:01 - The challenge of returning to Australia from countries without TGA-recognised vaccines available 44:18 - Ask Matt: When will the Singapore Airlines lounges reopen?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Bonza Airlines website Upcoming Frequent Flyer Solutions bonus webinar: International Travel in a Post-COVID World (11 November 2021)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Australia Removes “Do Not Travel” Warning for 162 Countries Qantas Brings Forward International Flights, New Planes Qantas Launches Sydney-Delhi Flights Sydney's Qantas First Lounge Will Reopen on 1 November 2021 The Airbus A380 is Making a Comeback No Quarantine-Free Flights from NZ South Island Velocity Partner Airline Redemptions Back from 2 November 2021 American Airlines AAdvantage Status Overhaul 12-15% Bonus KrisFlyer Miles on Bank Point Conversions (2021) Bonus Status Credits at the Qantas Rewards Store

  Yesterday, NSW Premier Dominic Perrottet announced some big news: From 1 November 2021, vaccinated Australians will finally be allowed to leave the country, and return from overseas into NSW without having to quarantine. There's a lot to unpack from this announcement. Joining Matt to do so on this episode of AFF on AIR is travel agent and regular podcast guest Alan Lam from Netwave Travel. If you're wondering which airlines are now flying to Australia, what requirements are in place to enter and transit through other countries, how travel insurance will work, and lots more, you won't want to miss this interview! Also in this episode, how to leverage your airline status to get a status match with another airline.   Episode contents: 1:14 - Fortnightly news round-up 13:33 - Interview with Alan Lam: NSW reopens for international travel 40:30 - How to get an airline status match 47:35 - Ask Matt: What would it take for Qantas to bring back the A380s? 50:34 - Ask Matt: Is Award Flight Assist open?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Upcoming Frequent Flyer Solutions webinar: Elite Status Matches & Challenges in 2021 (27 October 2021)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: NSW Scraps Quarantine for Vaccinated Australians Qantas Flies Non-Stop from Buenos Aires to Darwin Singapore Airlines to Operate Repatriation Flights to Darwin Desperate Australians Using Private Jet Loophole to Get Home Virgin Launches 6 New Routes, Brings Forward Fiji Bonza: Australia's Next Low-Cost Airline Qantas & Emirates Seek Approval to Extend Partnership Velocity Formally Ends Alitalia Partnership

  The Australian government has announced that international border restrictions will start to be relaxed from next month. In this podcast, Matt explains what we do and don't know so far about the new border arrangements and how Qantas plans to restart international flights from November - a month ahead of schedule. Also in this episode, learn about Virgin Australia's new bonus Velocity status credit offers & status extensions. Plus, when will Velocity reopen reward bookings on international flights and partner airlines?   Episode contents: 1:27 - Fortnightly news round-up 8:55 - Australia announces the reopening of international borders 16:58 - Qantas' plans to restart international flights 25:27 - Virgin Australia's recent status extension and bonus Velocity status credit offers 31:01 - When will Velocity international & partner airline redemptions resume?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Australia to Reopen International Border from November 2021 Qantas Plans December 2021 International Restart How Qantas Plans to Fly Airbus A330s to the USA Virgin Boosts Status Credits for Six Months Earn Status Credits on Velocity Reward Flights New Round of Velocity Status Extensions (September 2021) When Will Velocity Reinstate Partner Airline Redemptions?   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: NSW Commits to Regional Travel Resumption Qantas Extends Status Fast Track Period Virgin Extends Travel Bank Expiry Dates Qantas/BP Status Credit Offer Debacle BA Executive Club Welcomes Australian Members

  Many previous episodes of the AFF on Air podcast have explored the difficulty of getting back to Australia during the pandemic. Navigating the current system is clearly a nightmare for travellers. In this episode, we'll get an airline's perspective. Karl Schubert is the Public Relations Manager for Singapore Airlines in the South West Pacific region, and he joined Matt for a chat about the challenges Singapore Airlines has faced in operating over 5,000 flights to Australia since April 2020. Singapore Airlines has maintained vital air connectivity in and out of Australia throughout COVID-19. But its operations have been hampered by ever-changing regulations and the Australian government's inbound arrival caps, which have just caused another 88 flights to be cancelled in the next month alone. Currently, despite enormous demand for seats into Australia, the airline is only allowed to sell tickets to as few as 12 passengers per flight. This episode also contains lots of Australian airline and frequent flyer news from the past fortnight. Episode contents: 1:17 - Fortnightly news round-up 13:28 - Interview with Singapore Airlines spokesman Karl Schubert   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: International Flights on Sale for December 2021: Will They Fly? Passport Renewal Delays Expected Alitalia is Shutting Down: Impact on Velocity Members? Hilton Honors Extends Status Until March 2023 Niche New Routes Launched to Launceston Jetstar Ancillary Revenue Up 33% During COVID-19 New Marriott Competition for Vaccinated Australians

  Returning to Australia over the coming few months is likely to be as hard as it's ever been during this pandemic. But there is light at the end of the tunnel! Australia is on track to ease some international travel restrictions and introduce home quarantine for some vaccinated travellers by the end of this year. This episode features an interview with travel agent Alan Lam about international travel to & from Australia over the coming months, and beyond. Also in this episode, key takeaways from Qantas' huge annual loss for the 2020-21 financial year and how to stop your points expiring while you're stuck at home.   Episode contents: 1:34 - Fortnightly news round-up 9:23 - Interview with Alan Lam: Returning to Australia under the reduced arrival caps over the coming months 20:05 - Interview with Alan Lam: Will Australia's international travel restrictions be relaxed before the end of 2021? 31:15 - Highlights from the Qantas 2021 annual financial results 41:00 - How to prevent your frequent flyer points from expiring   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Australia Extends Halved Arrival Caps Until October 2021 NSW Halves Overseas Arrivals Yet Again Qantas Plans December 2021 International Restart Upcoming Frequent Flyer Solutions webinar: Preserve Your Points During COVID-19 (15 September 2021)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: How to Claim Your Qantas COVID-19 Vaccination Reward Virgin Australia's COVID-19 “VA-X & Win” Competition Qantas Club Gives Another 7-Month Extension Overview of Australian State Border Restrictions Bankwest Caps Points on Qantas Transaction Account Jetstar to Reduce Wait Time for Qantas Points Claim 1,500 Free Etihad Guest Miles

  Matt talks to an Australian Frequent Flyer member currently nearing the end of 14 days of hotel quarantine at the Marriott Hotel in Brisbane. And Qantas Frequent Flyer gives another round of 12-month tier status extensions.   Episode contents: 1:00 - Fortnightly news round-up 10:18 - Qantas Frequent Flyer's latest round of status extensions 17:33 - Interview with oz_ally about her hotel quarantine experience in Brisbane 39:08 - Response from Finnair regarding the IfDelayed bankruptcy discussed in the last episode   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Brisbane hotel quarantine (live) - AFF thread from oz_ally with updates about her quarantine stay at Brisbane's Marriott Hotel Qantas Offers Easy Status Extensions until June 2022 How a Qantas Flyer Earned Platinum One Status in 2021   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Virgin Cuts Bags, Velocity Benefits on New “Economy Lite” Fares Velocity Adjusts Status Credit Earn Rates Virgin Devalues “Fly Ahead” for Velocity Gold Members Delta Cuts Domestic Lounge Access for Velocity Members Qantas Norfolk Island Flights Extended to June 2022 Overview of Australian State Border Restrictions KrisFlyer Launches Family Pooling (For a Fee) Qantas Plans Second Points Auction

  There are countless claim agencies in the European Union that specialise in pursuing airlines for compensation owed under the EC261/2004 regulation. Their promise is simple: They'll chase up airlines for money owed under EU laws for flight delays, cancellations and instances of overbooking on behalf of airline passengers who lack the time or expertise to do it themselves. If they are successful, the agency will keep a portion of the payout. If they are unsuccessful, there is no fee to the customer. But as it turns out, these services may not be entirely without risk! In this podcast, we meet multiple Finnair passengers who ended up personally owing the airline thousands of Euros after their claim agency, IfDelayed, lost their court cases and subsequently went bankrupt. This is despite being told by the claim agency that "under no circumstances will you be liable to pay any costs or other penalties if we do not win your case". This episode explains in detail the unfortunate series of events that led to these Finnair passengers having to pay up to $13,000 out of their own pocket, through no fault of their own. Perhaps surprisingly, nobody seems to have broken any laws along the way. Also in this episode, the latest Australian airline news & how to maximise the value in Virgin Australia's latest "double status credits" promotion.   Episode contents: 1:40 - Fortnightly news round-up 9:32 - How some unfortunate IfDelayed clients ended up personally owing Finnair thousands of dollars 16:09 - Interview with "nicnet" 27:41 - Interview with "SandyS" 41:38 - How to maximise Virgin Australia's latest double status credits offer   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Finnair Fiasco from 2016 (AFF thread started by SandyS) Double Status Credits with Virgin Australia (August 2021)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Overseas Residents No Longer Exempt from Outbound Travel Ban Airlines Losing Millions Flying to Australia Rex Extends Domestic Flight Cancellations How to Get a Qantas TravelPass with Double Status Credits Qantas Experiences Up for Bids in Points Auction

    Ever wondered what the people designing loyalty programs are thinking? For example, why do points expire so quickly? Are all airlines just trying to devalue your points? And what role do loyalty programs play in helping airlines out of the pandemic? Find out this and lots more in this episode, as loyalty program expert David Feldman from New World Loyalty joins Matt for an extended interview! Also in this episode, Matt heads to Longreach and chats to Sarah Collins, the Project & Product Development Manager at the Qantas Founders Museum to find out what's new at the museum dedicated to the history of Australia's "national carrier".   Episode contents: 1:30 - Fortnightly news round-up 7:17 - Interview with Sarah Collins about the Qantas Founders Museum 13:10 - Interview with David Feldman: Why frequent flyer points expire, and the pros & cons of the different expiration "systems" used 31:19 - Interview with David Feldman: Award charts vs dynamic reward pricing 37:41 - Interview with David Feldman: The shift towards revenue-based loyalty programs 49:20 - Interview with David Feldman: Should airlines keep giving status extensions due to COVID-19? 56:00 - Interview with David Feldman: The logic behind double status credit offers 58:01 - Interview with David Feldman: Why airlines give status matches 1:11 - Interview with David Feldman: David's tips for people running loyalty programs   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Virgin Australia promo codes Qantas Founders Museum Upcoming Frequent Flyer Solutions webinar: International Travel During COVID-19 (27 July 2021)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Rex Cancels All Boeing 737 Flights Until August Virgin Australia Slashes Business Class Fares

  Earlier this year, consumer group CHOICE surveyed more than 4,000 Australians whose travel plans were disrupted by COVID-19. This week, CHOICE published its findings in a report called Consumer protection for Australian travellers: a plan for clarity, consistency and fairness. And the findings are pretty damning for the travel industry. Many complained that it was far too difficult to get a refund or use their travel credit. According to CHOICE, only 17% of survey respondents actually got a full refund, over half waited more than 3 months for a resolution, and 90% of respondents believe Australian laws need to change to make it easier for consumers to get a refund when they're unable to travel as planned. In this episode Alison Elliot, one of the authors of the report and Head of Policy and Government Relations at CHOICE, joins Matt to discuss the report, recommendations and tips for airline customers to get their money back.   Episode contents: 1:20 - Fortnightly news round-up 10:45 - Interview with Alison Elliott, Head of Policy and Government Relations at CHOICE 43:24 - Update on the trans-Tasman travel bubble and Matt's eventful trip from Auckland to Perth   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions CHOICE Report: A plan for fairer consumer protections for Australian travellers Sign the CHOICE petition AFF article: Qantas Airport Service Desk Closures Disastrous Official New Zealand government page on quarantine-free travel from Australia   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Australia's “Four-Phase Plan” to Reopen Borders There is No Queue to Return to Australia Queensland Raises Hotel Quarantine Fees How to Prevent Avianca LifeMiles Expiring Etihad Quietly Drops Multiple Partner Airlines Qantas Extends Status Fast Track Period Earn 50 Qantas Status Credits at BP

  Departing Australia in 2021 is unfortunately not as simple as booking a ticket and going to the airport. If you're an Australian citizen or permanent resident who normally lives in Australia, you'll firstly need to apply for an exemption from the Department of Home Affairs to even be allowed to exit Australia. You'll then need to navigate complex COVID-19 testing requirements and entry requirements for your destination (and any transit) countries. The previous episode of AFF on Air included Part One of an interview with travel agent Alan Lam about travelling during COVID-19. This episode includes Part Two of this interview, which is all about leaving Australia. You can contact Alan by emailing alan[at]netwavetravel[dot]com or find him on the Australian Frequent Flyer forum posting under the username “madrooster”.   Episode contents: 1:30 - Fortnightly news round-up 8:33 - Interview with Alan Lam: Getting an exemption to leave Australia 15:52 - Interview with Alan Lam: COVID-19 testing requirements when travelling overseas 22:45 - Interview with Alan Lam: Things to consider when booking international flights via a third/transit country 25:14 - Interview with Alan Lam: COVID-19 travel insurance 31:16 - Decommissioned airports that have been creatively repurposed   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Travelling to Australia During COVID-19 (Guide) Travelling to Australia During COVID-19 (Discussion) Hong Kong's Kai Tak Sky Garden   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Overview of Australian State & NZ Border Restrictions Qantas & Virgin to Give Prizes for COVID-19 Vaccination Last Chance to Fly to Norfolk Island with Qantas Points! Emirates Restricts First Class Awards, Upgrades Air Canada Fined $34 Million for Extreme Refund Delays

  With Australia's international border still closed (except to New Zealand), and restrictive international arrival caps still in place, flying to Australia during the COVID-19 pandemic sadly remains a huge challenge. In this episode, travel agent Alan Lam from Netwave Travel returns to the podcast to give an update on how to maximise your chances of successfully booking a flight to Australia during COVID-19. The discussion includes detailed information about what type of ticket to book, how much you can expect to pay, where to fly to in Australia, DFAT repatriation flights, common travel agent scams and more. This episode includes Part One of our extended interview with Alan on international travel during the pandemic. Part One is all about inbound travel to Australia. The next episode of AFF on Air will include Part Two of the interview, which will be about outbound travel from Australia. You can contact Alan by emailing alan[at]netwavetravel[dot]com or find him on the Australian Frequent Flyer forum posting under the username "madrooster".   Episode contents: 2:09 - Fortnightly news round-up 11:02 - Interview with Alan Lam: Update on COVID-19 airline schedules & when to book flights to Australia 14:50 - Interview: Which fare types give you the best chance of flying to Australia without getting bumped in June 2021, and which is the best Australian city to fly into? 21:00 - Interview: Some strategies for booking with frequent flyer points to Australia (particularly from the USA) 24:01 - Interview: DFAT Qantas repatriation flights 27:50 - Interview: Common travel agent scams   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Travelling to Australia During COVID-19 (Guide) Travelling to Australia During COVID-19 (Discussion)   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Overseas Travel for Vaccinated Australians Within 6 Weeks? Which Countries Ban Their Citizens From Leaving? Taxi Credit Card Surcharge Rip-Off

  Business rewards programs such as Qantas Business Rewards have become increasingly popular. With Qantas Business Rewards, points are earned by the business and can then be transferred to anyone including employees. But does this have any Fringe Benefits Tax (FBT) implications? Also in this episode, Matt gives an update on the trans-Tasman travel bubble and explains how you could renew Virgin Australia Gold status for under $1,000 thanks to a new Velocity Frequent Flyer promotion.   Episode contents: 1:00 - Fortnightly news round-up 12:45 - Matt's trans-Tasman travel experience 17:50 - How successful has the trans-Tasman bubble been so far? 23:02 - Velocity's generous new bonus status credits offer 27:50 - Feedback - another person who successfully flew from Europe to Australia on points during COVID-19 29:35 - Are there any Fringe Benefits Tax (FBT) implications when transferring Qantas Business Rewards points?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Qantas Trans-Tasman A330 Business Class Review (May 2021) Many Qantas Trans-Tasman Flights Cancelled How to Maximise Velocity's Bonus Status Credits Offer (May 2021) Current Virgin Australia Discount Codes Fringe Benefits Tax information from Cooper Partners ATO guidance on FBT when transferring points from a business account   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Overview of Australian State Border Restrictions How to Book a Qantas 787 Domestic Flight Virgin Adds Domestic Routes, Delays International Restart Rex to Break Canberra-Melbourne Duopoly Rex Introduces In-Flight Wifi IT Outage Causes Major Virgin Australia Delays Major Qantas Call Centre Changes Qantas Adds to Points Club Perks The Most Expensive Domestic Flights in Australia

  Over the past year, flying back to Australia has been very difficult for tens of thousands of Australians - some who are still stuck overseas. Many have been bumped off their flights due to the Australian government's restrictive arrival caps. Even some passengers on expensive paid airfares have been kicked off their flights. So, clearly trying to fly from Europe to Australia during the pandemic using frequent flyer points is very risky. But it's not entirely impossible. In this episode, Matt chats to Devon Indig, who used her Singapore Airlines KrisFlyer miles to successfully book her partner a Business class ticket from Amsterdam to Sydney last month. Find out how she did it, and the extraordinarily careful planning that enabled it to happen.   Episode contents: 1:35 - Fortnightly news round-up 10:39 - Interview with Devon Indig 33:43 - Ask Matt: PPS Club & preventing points from expiring 37:21 - Ask Matt: Transferring Qantas Business Rewards points   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Australians Stuck Around the World Facebook group Mandatory 14 day Hotel Quarantine Facebook chat group   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: International Border to Remain Closed Until Mid-2022? Qantas Expands Embraer E190 Fleet, Destinations Domestic Price War Heats Up with $39 Full-Service Fares Photos: Virgin Australia’s New Melbourne Pop-Up Lounge 15-30% Bonus on Credit Card Points Transfers to Velocity (May 2021) ANZ, HSBC Restore Velocity Redemptions Discounted Qantas Club Membership Double Qantas Status Credits to New Zealand (May 2021)

  The trans-Tasman travel bubble between Australia and New Zealand is now well and truly open, and thousands of Aussies have already flocked to New Zealand to take advantage of it. In this episode, Matt chats to Alan Lam from Netwave Travel (a.k.a. madrooster on the Australian Frequent Flyer forum) about the bubble and what you need to know before travelling to New Zealand right now. You can contact Alan by emailing alan[at]netwavetravel[dot]com. Also in this episode, how you can claim back the GST on items you’ve bought in Australia before leaving the country through the Tourist Refund Scheme. And what happens to your frequent flyer points after you die? Plus, as always, get a round-up of the most important Australian airline & loyalty program news from the past fortnight.   Episode contents: 1:10 - Fortnightly news round-up 11:55 - Interview with Alan Lam - New Zealand travel bubble 21:38 - Interview with Alan Lam - Australia's Tourist Refund Scheme (TRS) 27:46 - Interview with Alan Lam - Australia bans flights from India 32:10 - What happens to frequent flyer points after you pass away?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Information about CoverMore's COVID-19 travel insurance coverage Information on the Tourist Refund Scheme from Australian Border Force What Happens to Frequent Flyer Points After You Die?   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Qantas Customers Short-Changed on Refunds Overview of Australian State Border Restrictions Qantas Reports Strong Forward Bookings to UK, USA Qantas Centenary Celebrations Continue with New Museum Exhibit, Gin Singapore KrisFlyer Miles Will Not Expire Until April 2022 How to Book a Jetstar Business Class Seat for $62

  The long-awaited trans-Tasman travel bubble is finally here, with quarantine-free travel in both directions between Australia and New Zealand starting on Monday, 19 April! To celebrate the occasion, Qantas is reopening its flagship international First Class lounges in Sydney and Melbourne from the same date - and even Qantas Club, Gold members and Business class passengers will have access to them. In this episode, hear what Qantas CEO Alan Joyce has to say about the launch of trans-Tasman flights, the reopening of Qantas's international lounges and the strong recovery of Australia's domestic aviation market. Also in this episode, Matt chats to Carl Herve, a Qantas employee who started a successful bakery business while stood down during the COVID-19 crisis. Although he's now back working for Qantas, Carl's business has become so successful that he still bakes on the weekend - and Qantas is now a customer! Finally, find out how to get a Gold status fast-track with Qantas, Air New Zealand or Singapore Airlines thanks to three lucrative new offers.   Episode contents: 1:28 - Fortnightly news round-up 12:51 - Qantas is reopening some of its international airport lounges 14:38 - Alan Joyce speaks about the reopening of the Qantas First Lounge in Sydney and the future of Qantas' domestic & international businesses 23:13 - Neil Perry on the new Qantas First Lounge menu 24:06 - Interview with Carl Herve 29:37 - Qantas, Air New Zealand & Singapore Airlines all launch new status fast-track offers   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Qantas Status Fast Track Extended to NZ Residents Air New Zealand "Touch of Gold" offer Earn Singapore Airlines Gold Status Without Flying My Little Canele website   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Two-Way Trans-Tasman Bubble from 19 April 2021 Qantas First Lounges Reopen from 19 April 2021 Steep Rise in International Flight Taxes & Charges Qantas Frequent Flyer Expanding in New Zealand Overview of Australian State Border Restrictions Velocity Frequent Flyer to Partner with 7-Eleven Rex Opens New Temporary Canberra Lounge Most Australian Ibis Budgets Now Participate in Accor ALL Triple Velocity Points on Virgin Flights (April 2021) Qantas Brings Back In-Flight Entertainment

  Last Thursday, 800,000 half-price domestic flights went on sale as part of the federal government's push to get more Australians to holiday at home. In this epsisode, find out how to book one of the discounted flights to 15 Australian regional destinations, and what catches to look out for. This episode also features an interview with Sam Heathfield (a.k.a. "support" and "samh004", who is responsible for AFF member support and does a lot of work at AFF behind the scenes). Plus, what to do with expiring Singapore Airlines KrisFlyer miles, how to get more than 20,000 Qantas points & a case of delicious red wine for $345, and the latest Australian airline & frequent flyer news.   Episode contents: 1:15 - Fortnightly news round-up 15:12 - 800,000 half-price domestic flights go on sale in Australia 22:56 - Interview with Sam Heathfield 35:54 - What to do about expiring Singapore Airlines KrisFlyer miles 39:49 - Qantas Wine's storewide 20%-off sale   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Half-Price Domestic Flights on Sale from $32 AFF Meetings & Social Events forum KrisFlyer Miles Expiration Policy is Outdated & Unfair Heirloom Anevo Grenache Touriga Tempranillo 2019 on sale for $345 (discount applied at checkout) at Qantas Wine   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Virgin Australia Introduces New Economy & Business Class Menus Jetstar Back at Almost 100% of Pre-COVID Domestic Capacity Overview of Australian State Border Restrictions Rex to Begin Sydney-Canberra Flights Amex Shop Small Becomes Year-Round Virgin Clamps Down on Hand Luggage Qantas Domestic Double Status Credits Offer + Best Status Runs (March 2021)

  It's exactly one year today since Tasmania became the first Australian state to close its border to interstate travel. Since then, there have been endless state border closures and changes to interstate travel restrictions. But thankfully, as of last Monday, all domestic borders in Australia are now open again for the first time since March 2020. Things are now looking up! On this one-year anniversary of the start of the coronavirus pandemic, we find out what happened to Henrique Pereira, the manager of Draper Startup House in Lisbon, Portugal, which had to close in March 2020 just two days after opening. Matt previously interviewed Henrique on Episode 32 of this podcast, which aired a year ago. Since then, what has happened to tourism businesses in Portugal, and did the hostel survive? Also in this episode, how airlines have turned to selling miles to generate pandemic income - creating new opportunities within many frequent flyer programs. And the episode finishes with a reminder of some upcoming changes to several frequent flyer programs coming at the end of March 2021.   Episode contents: 2:12 - Fortnightly news round-up 14:07 - New opportunities to buy miles in 2021, including with Air Canada Aeroplan 22:06 - Interview with Henrique Pereira 46:22 - Upcoming changes to frequent flyer programs to be aware of   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions More info on the upcoming Frequent Flyer Solutions webinar - "New Opportunities to Buy Airline Miles in 2021" (8pm AEDT on Wednesday 24 March 2021) Draper Startup House, Lisbon   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: All Australian State Borders Have Reopened Half-Price Flights in New Tourism Support Package Virgin Australia Reopens Canberra Airport Lounge Most Qantas Club Lounges to Reopen by Easter Qantas to Serve Norfolk Island QantasLink Adds Seasonal Cooma, Albury Flights ACCC Weighs In On Rex Allegations Against Qantas ANZ Rewards Hopes to Reinstate Velocity Points Transfers Soon Velocity Extends Discover Gold & Status Rewards

  Visitors to Alice Springs, a town in Australia's red centre, have been greeted by an unusual sight since the beginning of the COVID-19 pandemic. The town is also now the temporary home of Singapore Airlines A380s, Cathay Pacific 777s, and many other airliners grounded by the pandemic. In total, there are now around 150 planes parked beside Alice Springs Airport at the Asia Pacific Aircraft Storage (APAS) facility, which takes advantage of Alice Springs' ideal climate for long-term aircraft storage. This episode takes a deep dive into what's been dubbed the Alice Springs "plane graveyard". Also in this episode, Rex begins Boeing 737 services connecting Australia's capital cities. What's the Rex in-flight experience like, and does the new entrant have what it takes to reshape Australia's domestic aviation market? And Matt explains what Australian Consumer Law says about your legal right to a refund if an airline cancels your flight in Australia.   Episode contents: 1:05 - Fortnightly news round-up 13:47 - The Asia Pacific Aircraft Storage (APAS) facility at Alice Springs 24:28 - Rex begins Boeing 737 flights between Australian capital cities 28:26 - Virgin Australia's new Adelaide lounge 29:57 - Are you legally entitled to a refund for cancelled flights?   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Entrepreneur builds an aircraft ‘boneyard’ in centre of Australia (Financial Times article) Inside the abandoned rotting Thomas Cook planes that were so mouldy they had to be torn apart (The Sun article) Upcoming Frequent Flyer Solutions webinar - "New Opportunities to Buy Airline Miles in 2021", at 8pm on 24 March 2021   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Rex Melbourne-Sydney 737 Flights Start Rex to Launch Boeing 737 Flights to Adelaide & Gold Coast Rex Shakes Up Regional Network in Response to Qantas “Predatory Moves” Australia’s COVID-19 Vaccine Rollout Has Begun Australia Extends Outbound Travel Ban Until 17 June 2021 Qantas Now Plans to Restart International Flights in October 2021 Qantas Wine Sales Boomed During COVID-19 Lockdowns Virgin Australia Opens New Lounge in Adelaide Get 30% off Qantas Sydney-Melbourne Reward Flights [March 2021] Qantas Launches “Mystery Flight” Adventures

  With the Australian government's international arrival caps still in place, getting back to Australia from overseas remains a huge challenge. In this episode, travel agent Alan Lam (a.k.a. madrooster on the Australian Frequent Flyer forum) shares his tips and advice for Australians trying to return home without getting bumped from their flight. Also in this episode, how to earn full points while paying tax with an American Express credit card and the latest frequent flyer & airline news.   Episode contents: 1:30 - Fortnightly news round-up 11:25 - Interview with Alan Lam about flying back to Australia during COVID-19 38:14 - How to earn full points for ATO payments with an American Express credit card   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions Alan's helpful AFF thread - Travelling to Australia During COVID-19 AFF thread - Sniip accepting Amex at same rate as Visa/Mastercard Subscribe to the Frequent Flyer Gazette Become an AFF Supporter   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Price War: Virgin, Rex Sell $49 Sydney-Melbourne Flights Qantas Catering Now Miles Ahead of Virgin Australia Qantas & Virgin Add New Routes to Beach Destinations Can You Get a Refund for Cancelled Domestic Flights? Air Namibia Enters Liquidation Air New Zealand Says It Doesn’t Have to Refund Cancelled Flights Save up to 30,000 Qantas Points off The Ghan Journeys The Epic 70-Day Bus Tour from Delhi to London

  On the AFF on Air podcast, we often talk about the frequent flyer programs of airlines. But hotels are an equally important part of the travel experience, and hotel loyalty programs can offer some great perks (as well as free nights) to frequent guests. In this episode, James Green from Frequent Flyer Solutions explains how loyalty programs work - from earning and redeeming points, to gaining elite status with major hotel chains including Hilton Honors, IHG Rewards Club, Marriott Bonvoy and Accor ALL. You'll also learn how to achieve elite hotel loyalty status without even spending a night in a hotel! Also in this episode, how to earn 20,000 Qantas Frequent Flyer points (plus get a very nice case of wine) for under $400.   Episode contents: 1:00 - Fortnightly news round-up 11:18 - How to earn 20,000 Qantas points for under $400 with Qantas Wine deals 14:51 - Interview with James Green on hotel loyalty programs   Links: AFF on Air Discussion thread - a dedicated AFF thread to discuss the podcast and ask questions 20,000 Qantas Points (Plus Six Great Bottles of Wine) for $399 Frequent Flyer Solutions training course on loyalty programs including hotel loyalty programs   Frequent Flyer Gazette articles referenced in the fortnightly news round-up: Australia to Increase International Arrival Caps Qantas to Wet Lease Alliance Airlines E190s SilkAir Merges Into Singapore Airlines Qatar, Emirates & Cathay Pacific Further Extend Tier Status to 2022 Qantas Launches Rescue Flights to Norfolk Island Overview of Australian State Border Restrictions 10 Free Qantas Points Per Day for Walking (February 2021) 5,000 Bonus Points for Adding an Additional Amex Cardholder