Esker On Air

Listen to Season 6 Ep. 2 of Esker On Air to understand how tariffs affect customer service, accounts payable and accounts receivable teams — and steps Finance leaders can take to ensure operations continue smoothly. Esker's Source-to-Pay Strategic Solution Manager Shelly-Ann Campbell explains why the challenges tariffs bring to the Finance department can also be opportunities for process improvement. Hear her tips for creating better visibility, communication and coordination across teams.Resources:Esker: info@esker.comContact Us [Click Here]Managing Your AR in Challenging Times [Blog]

Listen to Season 6 Ep. 1 of Esker On Air to get to know Esker's new U.S. COO, Ari Widlansky, and learn his vision for the company's future. He'll reveal how his time as a competitive tennis player and tennis coach molded him into a leader who supports his colleagues and customers through the challenges of change. Discover Ari's management style, his goals for Esker in the next few years and his thoughts on what makes a great COO. Plus, hear about the time he was mistaken for Jeff Bezos!

In this episode of Esker On Air, host Scott Leahy digs into the world of payment portal integration and automation that's poised to radically improve accounts receivable (AR) processes, invoice compliance and customer relationships. Special guest Maya Cohen (Co-founder and CEO of Monto) shares how her experience as an ERP implementor lead her to create Monto, an AI-powered tool that connects ERPs to multiple payment portals.

Market Dojo helps procurement professionals worldwide solve inefficient sourcing and supplier management processes by digitizing these activities quickly and easily. More flexible and cost-effective than legacy software and more effective than emails and spreadsheets, it empowers procurement professionals to control their costs, mitigate risk and centralize data. Unlike other software providers, Market Dojo provides transparent, on-demand pricing and is entirely self-service. With free access, users can make informed decisions before they commit. To learn more, visit www.marketdojo.com.

Tune into episode 6 of Esker on Air to hear host Scott Leahy and Esker Business Development Managers Graham Smith and Nick Carpenter discuss the order management KPIs every company looking to improve customer service and supply chain performance should be tracking. Hit play and learn how to up your order management game with the right data and AI-powered solutions.Resources:Esker: info@esker.comeBook: [Click Here]

In this episode of Esker on Air, host Scott Leahy explores the importance of finding and leveraging experienced partners to help you navigate and add value to your digital transformation initiatives. In the spotlight is Esker's partnership with Genpact and how combining forces lets them give more companies the consulting services and technology tools they need to be successful.Resources:Esker: info@esker.comSreeni Dhannawada: sreeni.dhannawada@genpact.com

In this episode of Esker On Air, host Scott Leahy talks with Business Development Manager on the S2P Sales team Joanna Honoré for the first time on the podcast to discuss all things AP automation — how to prepare your team for implementing an automated solution, why not to automate a bad process, and how to turn a bad process into a good one.Resources:eBook: Don't Automate a Bad Process [Click]Contact Us: info@esker.com

In this episode of Esker On Air, host Scott Leahy talks with Jason Murante, who has spent the last 15 years helping organizations across the spectrum of vertical and revenue, to helping t identify areas of opportunity by deploying alternative methods and technologies to better manage AR, invoicing and cash application. Listen now to explore ways to mitigate these issues by leveraging modern AR platforms with AI, machine learning, and ChatGPT. These technologies can reduce fraud, cut operating costs, speed up cash collection, and improve employee morale, retention, and customer satisfaction.Resources:Contact Us: info@esker.comBlog: [Click Here]Website: [Click Here]

In this episode of Esker On Air, host Scott Leahy shares seven key strategies for optimizing cashflow. Listen now to discover why the need for digital transformation in Finance has increased, how uniting AP and AR through automation can improve cashflow management, and why Finance leaders need to act now in order to sharpen their organization's competitive edge and ensure future success.Resources:Contact Us: info@esker.comBlog: [Click Here]Webinar: [Click Here]

In this episode of Esker On Air, host Scott Leahy welcomes back Esker VP of Sales for the Americas Dan Reeve and CEO of Financial Operations Network Phil Binkow to talk about the rise of fraud, what's at stake if you fall victim, and how automating the bank account verification process can shield your organization from the growing threat of payment fraud. Check out the episode to discover your next steps for safeguarding your business.Resources:-ESKER: info@esker.com-How High-Tech Con Men Are Trying to Rip You Off [Webinar]

In this episode of Esker On Air, host Scott Leahy welcomes Graham Smith, Esker Business Development Manager in the Customer Service space, to talk about an increasing problem when it comes to customer care: change orders. Find out how AI-powered tools like ChatGPT and order management automation are helping businesses handle change orders with ease in Episode 8.Resources:ESKER: info@esker.comThe Impact of Change Orders on Your B2B Customer Service Team [Livestream]

In this episode of Esker On Air, host Scott Leahy let's listeners in on six signs that your AP technology is dragging you down and in need of change. Listen to S.4 Ep.7 of Esker On Air and find out if it's time to upgrade your AP technology and get next steps for finding a solution that can take your AP efficiency to the next level.Resources:ESKER: info@esker.com6 Indicators That Your AP Technology Needs Updating [Webinar]

Listen to S.4 Ep.6 of Esker On Air and get expert insight on: changing expectations for AR, hidden costs of manual AR processes, benefits of using AI-powered receivables solutions, and key considerations for evaluating AR solutions to ensure you get the most out of your automation investment.Resources:ESKER: info@esker.comThe Evolution of Accounts Receivable [Webinar]The Evolution of Accounts Receivable [Whitepaper]

With all the talk of ChatGPT and other ground-breaking AI tools, Customer Service (CS) teams' ears have certainly perked up. Rather than fearing these smart tools and their efficiency-boosting capabilities, CS teams can start to embrace them to enhance the customer experience while providing more opportunities for value-generating activities.Resources:ESKER: info@esker.comHuman & Artificial Intelligence: Finding the Right Balance [Full Video]

In this episode of Esker On Air, host Scott Leahy dives into the topic of software integration with Esker Technology Evangelist Michael Bowden and Senior Strategic Alliance Manager Jeremy Deuchars. With Michael offering an IT perspective and Jeremy sharing a business point of view, the three discuss common challenges of software integration, best practices to ensure integration success, and how Esker's integration with Microsoft Dynamics takes the guess work out of it all. Resources:MS Dynamics 365 F&O Connector Whitepaper [Click]

Customer service is a bigger priority for companies today than it's ever been, and customers demanding a more responsive. around-the-clock experience. Rather than remaining a back-room function, customer service is now expected to be more strategic — and with generative AI tools like ChatGPT now available to the masses, there are strategic ways to leverage them to take your customer service to the next level.In this livestream episode, Esker Business Development Managers Nick Carpenter and Graham Smith will be delving into the topic of ChatGPT in the B2B customer service space, including:Why ChatGBT is such a valuable tool for Customer Service teamsThe common myths that are often associated with generative AIReal-life use cases of ChatGPT and the resulting benefits

Listen to S.4 Ep.3 of Esker On Air to hear Bob Cohen's expert insights on the most important procurement trends to pay attention to in 2023 and beyond.State of Procurement Report [Click Here]State of ePayables Webinar [Click Here]

In this episode of Esker On Air, host Scott Leahy sits down with X-Rite's Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it's like to implement an automation solution and how to capitalize on the resulting benefits.

In this episode of Esker On Air, host Scott Leahy welcomes back Dan Reeve, Director of Sales here at Esker North America, and Brian Rieber from LSQ to help explain how SCF can help in today's world and why you should take advantage of it now. Learn more by listening to the season four premiere of Esker On Air!

This livestream will feature a panel of inspiring women in the technology field who will share their insights and experiences, including special guest Molly Gallmeier, M.B.A., President of Madison Women in Tech & Director of Business Development at Baker Tilly.Join us for this special livestream to celebrate the power and strength of women everywhere!

Listen in on the upcoming Esker on Air livestream as Business Development Managers Nick Carpenter and Graham Smith introduce the ins and outs of automated solutions and its effect on toggle tax.

In this episode of Esker On Air, host Scott Leahy chats with CEO & COO of Treasury Webinars Ernie Humphrey to delve into the topic of creating enterprise-wide strategic value through your AP operation. Learn how to get more out of AP in Episode 9!

In this livestream episode, Esker Business Development Manager Mark Anderson and Major Accounts Advocate Nick Volkmann will be exploring the window of opportunity that digital transformation presents for customer service teams looking to align their people, processes and technology in order to achieve the highest quality customer experience possible.

In this episode of Esker On Air, host Scott Leahy has an in-depth conversation about all things customer service with Esker Customer Experience Advocates Angie Hoffman, Elly Klawitter and Alex Garcia. Discover what it takes to be a best-in-class CX team in Episode 8!

In this episode of Esker On Air, you'll get to hear Esker Chief Operating Officer Emmanuel Olivier explain what's causing current complexities in customer service and what strategies and technologies companies are leveraging to overcome them. Listen to Season 3 Ep. 7 of Esker On Air to get all the details!Contact Information:ESKER: info@esker.comJuly Virtual Event: [CLICK]Gartner Article "Winning in the Hills": [CLICK]

Key Performance Indicators (KPIs), when used correctly, are a transformative tool for realizing your accounts payable (AP) department's full potential. And as AP continues to be a central driver of business profitability, keeping track of the most influential metrics is the key to guiding business decisions and measuring success. In this livestream episode, Esker Business Development Managers Chris Morris and Joanna Honore are talking all things metrics: which ones impact you the most, which ones you shouldn't waste your resources on, and why it all matters when it comes to monitoring AP performance. Join to discover: -The 5 KPIs to measure for an accurate view of your AP performance -How to measure each metric, best practices for improving them and what's at stake if you don't -Examples of organizations improving AP performance with the help of AI-driven automation

In this episode of Esker On Air, host Scott Leahy welcomes Esker Product Owner of Partner Implementation Frank Cook to discuss Esker's partner ecosystem: how it works, how to become a part of it, and how it sets both Esker and partners apart from the competition. Listen to Season 3 Ep. 6 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com Frank Cook: frank.cook@esker.com Esker Partner Program: [CLICK]

When you're a customer service manager (CSR), you're responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that captures, routes and archives orders as they arrive, CSRs can be freed up from error-prone data entry and time-intensive order retrieval tasks to do more of what they're good at: serving your customers. In episode of this livestream series, Esker Customer Advocate Becky Mender and Jeremy Dechaurs will explore how through order management automation, you can empower CSRs to: 1. Quickly retrieve any and all orders (even before processing) 2. Instantly view order images and run customizable reports on orders 3. Communicate with customers via an online chat tool for a more personalized experience

In this episode of Esker On Air, host Scott Leahy chats with Esker Director of Human Resources, Michelle Venturini, about the changing workforce, the Millennial mindset and how to appeal to their values, and how technology can help with it all. Listen to Season 3 Ep. 5 of Esker On Air to get all the details! Contact Information: ESKER: info@esker.com Michelle Venturini: michelle.venturini@esker.com Guidebook: [CLICK] Blog: [CLICK]

In this episode of Esker On Air, host Scott Leahy welcomes Nick Drewe, COO and Co-Founder of Market Dojo, to talk about the offerings and benefits Market Dojo can provide to current Esker customers. Listen to Season 3 Ep. 4 of Esker On Air to get all the details!Contact Information:ESKER: info@esker.comNick Drewe: nick.drewe@marketdojo.comMarket Dojo: https://marketdojo.com/

Understanding what AI-driven automation can do for your business processes is one thing, but choosing the right solution for your organization's unique needs and requirements can be one of the most challenging parts of digital transformation. Fortunately, there are specific questions you can ask while narrowing down options to help you make sure you're choosing the right fit for your company. In part 2 of this livestream series, Esker Business Development Managers Graham Smith and Chris Hazelet will explore questions (and answers) that will help you find the right automation provider for your team — questions about: 1. How much visibility you need into your key business processes 2. Where the most mistakes occur in your company and how to eliminate them 3. How to address your staff's needs to help make their jobs easier and more efficient

In Esker's first customer episode, Esker On Air host Scott Leahy chats with Esker Business Development Manager and Skytron Director of Fulfillment and Logistics Dave Sterkenburg about the ins and outs of touchless order entry.Imagine a world where orders are taken and recorded consistently, have zero touches, and are entered and out the door as soon as possible. That's the world guest Dave Sterkenburg is trying to live in. Skytron is a distribution and manufacturing company providing superior reliability and versatility in medical equipment, and they've got big ideas when it comes to touchless processing.Listen to Season 3 Ep. 3 of Esker On Air to get a first-hand experience of what it's like using Esker in a quest for touchless order entry.Contact Information:ESKER: info@esker.comSkytron: https://www.skytron.com/

Listen as Esker Business Development Managers Chaz Narwicz and Ashley MacHolda introduce the basics of automating key business processes with AI-driven solutions. You'll walk away knowing: 1. The technologies driving digital transformation and how they work 2. Which back-office processes benefit from automation the most and why 3. Real-life examples of companies capitalizing on AI-driven automation Contact Information: ESKER: info@esker.com Chaz Narwicz chaz.narwicz@esker.com Ashley MacHolda: ashley.macholda@esker.com Upcoming Events: [CLICK]

In the Season 3 Ep. 2 of Esker On Air, host Scott Leahy chats with returning guests Dan Reeve from Esker and Brett Orr from Corpay about current payment trends, how to reduce the risk of fraud and how the partnership between Esker and Corpay can help overcome the most common payment challenges for businesses seeking greater efficiency. Contact Information: ESKER: info@esker.com Dan Reeve: daniel.reeve@esker.com Brett Orr: borr@COMDATA.COM Season 2 Corpay Podcast: [CLICK]

In the S3 Episode 1 of Esker On Air, host Scott Leahy chats with Vikas Shah, Supply Chain Finance Executive Leader at LQS, and Dan Reeve, Director of Sales here at Esker, about current and future trends in in the supply chain sector and ways to improve working capital within procurement and receivables.Contact Information:ESKER: info@esker.comDan Reeve: daniel.reeve@esker.comVikas Shah: vshah@lsq.com

In the Season 2 finale of Esker On Air, host Scott Leahy chats with Esker Business Development Manager Aaron LeHew about the importance of having sufficient cash on-hand and how to improve working capital within procurement and receivables.

In the S2 Episode 8 of Esker On Air, host Scott Leahy and Esker Director of Order-to-Cash Sales Diana Eagan discuss the resolutions that AR teams should consider making for next year, and how they can prepare now to get senior leadership on board. You'll also hear Diana share her firsthand experience with what Invoice-to-Cash leaders are doing to prepare and drive growth in the next year.

In the S2 Episode 7 of Esker On Air, host Scott Leahy and Esker Business Development Manager Geoff Ruffer discuss the benefits and functions of AP automation for end users, managers, finance and administration teams, and your organization as whole, and how AI-driven automation creates a more strategic role for AP and how your business can better capitalize on it. Contact Information: ESKER: info@esker.com

In the S2 Episode 56 of Esker On Air, Esker's Director of Sales, Dan Reeve, chats with Brett Orr, Regional Vice President at Corpay (formally Comdata), to discuss the growing interest in virtual payments to suppliers, and why a company would want to completely automate their supplier payments. Contact Information: ESKER: info@esker.com Dan Reeve: daniel.reeve@esker.com Brett Orr: borr@COMDATA.COM Wheel Image [CLICK]

In the S2 Episode 5 of Esker On Air, Esker Director of Sales and Business Development Dan Reeve chats with Joe Pleshek President and CEO of Terso Solutions about current supply chain trends and opportunities for companies in the life science medical device industry to leverage technology to optimize cashflow.Contact Information:ESKER: info@esker.comDan Reeve: daniel.reeve@esker.comJoe Pleshek: joe.pleshek@tersosolutions.com

In the S2 Episode 4 of Esker On Air, Esker Director of Sales and Business Development Dan Reeve chats with Global Supply Chain Consultant Christine Pfefferle about the order-to-cash (O2C) metrics that impact your supply chain performance the most. Contact Information: ESKER: info@esker.com Dan Reeve: daniel.reeve@esker.com Joe Hanousek: joe.hanousek@esker.com Christine Pfefferle: pfeffsredstone@gmail.com

In the S2 Episode 3 of Esker On Air, host Scott Leahy chats with CCMP-certified change management expert and Esker Product Owner of Partner Implementations Frank Cook about how to effectively manage organizational change, meaning: what change management is, why it's vital to the success of any organizational change, and how you can better manage the human side of change to create a more efficient change process with minimal setbacks. Contact ESKER: info@esker.com

Hear how and why Sales Platoon is training veterans to be top-performing sales leaders. Contact ESKER: info@esker.com Sales Platoon: https://www.mysalesplatoon.com/

In the Season 2 premiere of Esker On Air, host Scott Leahy talks with Esker CEO and founder Jean-Michel Berard about what Esker does, how we serve our customers and what our mission and core values are. Contact ESKER: info@esker.com

The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But when you zoom in on the processes at play, things start to get a lot more complicated. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the order-to-cash (O2C) cycle. In Episode 9 of Esker On Air, host Scott Leahy talks with Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, to shed some light on what the O2C cycle is, how it works, and how business leaders can optimize and capitalize on it. Listen to the new episode to get answers to important questions like: · Why should you be paying attention to the O2C cycle right now? · Where do you start when it comes to optimizing O2C processes? · What tools and technologies can help get the most value out of your O2C processes? · How has the pandemic affected O2C optimization?

In recent months, we've seen business priorities shift dramatically alongside the continuous changes in the global economy. But amidst the uncertainty that the pandemic has provoked for companies around the world, we can pretty much always rely on one thing staying constant: Businesses want to get paid, and the sooner the better. In Episode 9 of Esker On Air, host Scott Leahy talks with Diana Eagan, Director of Order-to-Cash Sales at Esker, and Joseph Dworak, Procure-to-Pay Sales Manager, about ways businesses can improve their working capital performance to get paid faster and keep bottom lines strong throughout the pandemic, and beyond the pandemic as well. Listen to the new episode to get answers to important questions like: · What are some basic steps businesses can take to better control working capital? · What are some quick and fast ways companies can improve their DSO and DPO? · How do you know which customers to focus collections efforts on? · What can you do on the front end when the order is received to improve working capital and even drive up sales revenue? · How can organizations deploy projects with 100% of stakeholders at home?

In Episode 7 of Esker On Air, host Scott Leahy talks with Dan Reeve, Director of Sales and Business Development at Esker, and Tim Porter, Director of Strategic Account Sales at Urjanet about the need to automate the notoriously manual processing of utility invoices.

In honor of Veterans Day, we're mixing things up this week on the podcast. In Episode 6 of Esker On Air, we take a break from our usual topics to recognize and honor on the veterans of Esker. Host Scott Leahy sits down for a conversation with four Esker staff members that have honorably served our country in the U.S. Armed Forces: Dan Reeve, Director of Sales and Business Development; Harry Zimmer, Sales Development Representative, and Matt Postlethwait and Mike Necas, Business Development Managers.

As individual consumers, order management issues are at best a major annoyance. At worst, they're a reason to swear off purchasing products from a particular company again in the future. But in the B2B realm, issues caused by outdated manual ordering processes can be detrimental not only to a company's overall customer experience, but also to their profits, staff engagement and process visibility.In Episode 5 of Esker On Air, host Scott Leahy chats with Nick Carpenter and Chaz Narwicz — Esker's experts on what it looks like when B2B companies get order management right, and the pains associated with getting it wrong. Discover the how order management automation can help businesses create a better customer experience, gain process visibility and emerge from unprecedented business disruption even stronger and more efficient than before.

There's no arguing the growing value of providing customers with an enjoyable, personalized experience. In fact, a recent Walker study found that by the end of 2020, customer experience (CX) will overtake price and product as the key brand differentiator. With such emphasis and value being placed on creating a superior customer experience, businesses that prioritize CX and innovate the customer journey will be able to cultivate stronger brand loyalty than companies that don't. In Episode 4 of Esker On Air, host Scott Leahy chats with fellow Esker Customer Advocates Jairus Harper, Becky Mender and Sara Hanson for a panel discussion on all things CX — from Esker's core CX values to how we provide our customers with the best possible experience to cultivate strong, long-lasting relationships.

In the wake of the unprecedented economic disruption businesses have been grappling with across the globe, there's one thing that organizations now know for certain — there's simply no returning to “business as usual”. However, that might just be the silver lining for businesses and AP departments moving forward. With workplace flexibility and business continuity becoming a top priority, automation has shifted from being “nice to have” to an operational necessity, prompting companies to overhaul their manual, paper-heavy AP processes. In Episode 3 of Esker On Air, host Scott Leahy chats with Director of Sales and Business Development Dan Reeve about what the “new normal” will look like for AP as global economies continue to reopen and businesses resume operations. They also talk strategy for automating AP processes to advance operational efficiency and gain an even sharper competitive edge.