Inside Paychex

There's never a good time to need tech support. For every minute and second your device or application isn't working properly, you can feel your productivity slipping away. On this podcast, you'll learn where to look to get the support you need in any situation. Topics Include: Knowledge vs. AskiT, Click to Chat, Calling Enterprise Support, Closing Your Ticket, and Accountability within Enterprise Support.

Throughout our history, Paychex has been transformed by dynamic, innovative women at both the leadership and individual contributor levels. We celebrate that tradition through our Women's Initiative Network (WIN) employee business resource group, which is the topic of today's Inside Paychex podcast. Guest host Tione Torrens speaks with WIN members Myanah Simmons, Lisa Granite, and Cindy McGathey.

In this conversation, we dispel some of the myths of mentoring (for example, that it only benefits the mentee) and explore how mentoring relationships can expedite personal development, promote continuous learning, and set both participants up for success. Guests: Marty Ellis, Sr. Regional Sales Manager - PEO Central and Marion Penn, Senior PEO Representative.

How do we position Paychex as an employer of choice on college campuses? How do we identify situations at Paychex where the perspective of an intern would be valuable? And as an internship concludes, how do we transition interns to full-time employees? Get insights about the Paychex Internship Program from administrators Ashley George, Diversity Recruitment Manager, and Bri Scammon, Talent Enablement Partner, on this episode of the Inside Paychex podcast.

Employee Business Resource Groups (EBRGs) might be new to Paychex, but the data is clear that EBRGs are beneficial both for employee participants and for businesses. On this podcast, DEI Program Manager Tione Torrens unpacks the mission of our EBRGs and why YOU should join!

We have an active and passionate employee base at Paychex, and our employees have embraced the opportunity to refer small and mid-sized businesses - the ones they interact with in their personal lives - to Paychex. On this episode, Sales Assistant Diane Govea shares her approach for spotting businesses to refer.

As Pride month comes to a close, we sit down with Hev Calhoun, Technical Service Representative II in the Multi-Product Service Center. In our conversation, Hev reflects on the 2023 Paychex Pride Signature event, what the Rainbow Alliance means to him as a professional, and more.

Paychex has a history of supporting not only Veterans, but also active members of the U.S. military as well as their spouses. One example is our military spouse hiring initiative. To learn more about the personal and professional experience of being a military spouse, we sat down with Casey Noble, a Service Partner in the Multi-Product Service Center. Casey's husband Mark serves in the 82nd Airborne Division of the United States Army, and they live on the Fort Bragg base in North Carolina.

The Hollywood depictions of Tourette Syndrome don't tell the whole story. On May 15, the Tourette Association of America will kick off a month-long campaign to raise awareness for this somewhat misunderstood neurodevelopmental disorder. To show our support and explore the ways that Tourette affects and presents in different people, we spoke with SMB Service Specialist Claudine Venuto and her son Nick. Nick has Tourette Syndrome and served as a Youth Ambassador for Tourette Association of America in South Carolina.

She grew up the daughter of a small business owner (her father a mechanic who immigrated to the U.S. from Hungary), and now she helps Paychex serve our micro business segment as an HR Services Region Manager. As part of our Women's History Month celebration, Nicole Csiszar talks about women who have influenced her, some of her biggest lessons learned, and how we can elevate female colleagues.

Client testimonial videos can be a powerful tool in bringing new customers to Paychex. If you identify a customer that's willing to record a testimonial with our marketing team, and the video appears on paychex.com, you'll receive $500 in Spotlight points. Learn more about the program on this podcast with Caroline Hughes, Sales Account Manager - Mid-Market Strategic Accounts, and Marc Dovi, Senior Marketing Content Program Manager.

Since 2014, the Paychex Charitable Foundation has been a vehicle for us to give back to the communities where our employees and customers live and work. Where will we focus our philanthropic efforts in 2023, and how can employees get involved? Listen to this conversation to find out.

In 2020, Josh was diagnosed with a rare condition called Sarcoidosis, an inflammatory disease that often affects the lungs. Determined to persevere and provide hope and inspiration for others, Josh completed his first half marathon in the fall of 2022, and within 36 hours of finishing he set his sights on completing the Atlantic City 70.3 Ironman in 2023.

During the week, he manages infrastructure solutions at Paychex. On the weekends, he's a college football referee and an instant replay field tech for the NFL. In this conversation, Dave Hergert talks about the skills that translate from the office to the football field, and how his side gigs satiate his love of rules.

You may have heard that Diwali is referred to as the Festival of Lights, but do you know why? In this podcast, Vivek Chaudhary shares the history and significance of this revered Indian holiday (actually five days – more on that in the episode), related traditions, and the importance of a clean environment during Diwali.

Paychex names 30 Service STARs each year, and these individuals truly set the standard for service at Paychex. We sat down with three of our 2022 STARs to understand what drives them to deliver exceptional service, why they look at things from the customers' perspective, and what they enjoy most about their work. Here's our Customer Service Week conversation with HR Account Management Supervisor Dawn Mountney, PEO Client Training Representative Dennisse Apolito, and Dedicated Service Center Service Partner Macy Gunter.

Outside of the service we provide current clients, what other factors shape the Customer Experience (CX)? The answer might surprise you. For CX Day, we soak in the collective wisdom of tenured CX leaders Meg Poccia (40 years at Paychex), Customer Experience Manager, and Gail Kopitske (35 years), Business Program Manager – Service.

For a grandpa, Chawn Tucker is awfully spry. At work, he manages an IT Technical Account Management Team. At home, he's a jack of many trades. One minute he's in the garage, taking apart and reassembling household objects. The next he's in the kitchen, flexing his culinary muscle. This multi-faceted colleague is someone you should know.

This month Paychex welcomed our first ever Director for DEI and Employee Experience, Maggie Rivera! Tune in as we get personal and learn more about Maggie's story. She shares with us her navigation as a DEI practitioner, her plans for the future and the true power of being “Authentically You”.

The start of a new school year can be stressful. New situations, people, and experiences can cause anxiety for parents and their children. Plus, parents are tasked with balancing work and their kids' educational needs. It's a demanding time for many, and that's exactly why you should prioritize your well-being. Paychex has employee resources that can help.

What do we look for when we select our Service STARs each year? What types of behaviors do our STARs exhibit that, when noticed by their colleagues, show up in their STAR nominations? For answers, we sat down with program coordinator and Paychex communications program manager Melissa Madia.

Our current climate has opened the door for a vast amount of difficult conversations - inside and outside of work. Join our host, Ashley George and special guest Rick Cognata to talk through best practices as you prepare for, engage in and end difficult conversations. You can do it!

Named for their white face with a colored patch covering their ears and head, Medicine Hat horses are truly majestic animals. According to Native American legend, Medicine Hat horses had the ability to protect their riders from injury and death in battle. How did Paychex senior channel sales consultant Derrick Dorvit come to own one? We sat down with him to find out.

Intentionally Inclusive host Ashley George is joined by DEI Project Manager Tione Torrens to discuss some recent events at Paychex, including a revisit of the Juneteenth event. With a new focus of highlighting the voices of Paychex, hear about ways our businesses are working towards an intentionally inclusive workplace. Tune in for brave conversations and best practices!

Whether you've been in your role for a day or a decade, there's a natural curiosity about the jobs that exist across the company. Now, with our new Career Center, it's easier than ever to explore what's out there. We sat down with Talent Acquisition Manager Steve Gossin to learn how to set up job alerts, and more, in the new platform.

Erin Gilmer is a PEO Benefits Specialist in St. Pete, FL. She was diagnosed with Bipolar II Disorder 10 years ago and has spent a decade taking note of the factors that help her live a happy and healthy life. In addition to sleep, nutrition, and therapy, Erin says a key component of her mental health is setting boundaries and saying no…to herself.

In a time when the recruitment of top talent is so challenging, how does Paychex remain innovative to attract and retain top talent? Joining us this month is Senior Director of Talent Acquisition and New Hire Onboarding Jody Stolt, who shares how her team's innovative approach to focusing on "the great stay" keeps us moving forward. Stick around as our longtime host Debra Luna turns this into a very special episode of Culture: Unfiltered. There will be laughs, tears, technical challenges, and of course - puppies. 

Before Katelyn Gonzalez stepped onto campus at Vanderbilt University, before she first made the Dean's list and before she was named VP of Recruiting for Vanderbilt Panhellenic, she received a Paychex Scholarship. We sat down with her mom, PEO H&B Analyst Sandra Gonzalez, to talk about Katelyn and our scholarship program. The deadline for 2022 Paychex Scholarship Program applications is May 6. Apply at https://edcor.smapply.us/prog/the_paychex_scholarship_/

As we celebrate Autism and Neurodiversity Acceptance month, we sit down with Kat Wootel, software engineer II. Kat illuminates some of the ways that neurodiverse individuals think and process information differently, and how we can create a workplace environment that encourages belonging and leverages the diverse abilities of our colleagues.

Just a few months into his Paychex career, computer operator Walter Galczynski was looking for opportunities to connect with his new co-workers. An animal lover who recently added a French Bulldog named Taxi to his family, Walter appeared on our podcast to talk about the early engagement he's seen on the Paychex Pets Yammer group - and how our pets can positively affect our well-being. Employees can find the group at payx.me/pets.

30 Helens agree: integrity is important! We're joined by our new Vice President of Service Jeff Williams, who talks to us about the importance of integrity when he chose Paychex as the company he wanted to work for, as well as how important it is in his personal orbit. He also shares how personal challenges from the past few years have helped shape him into the leader he has become. Finally, we play our first ever game of "Canadian/Not Canadian", and paddle our canoe through the rough waters of Kids In The Hall vs SCTV. 

Introducing co-host Ashley George! Zach Walker and Ashley George dive into the history of International Women's Day. Discussing topics such as Women's Suffrage, the Trans Women of the Stonewall Riots, and how where we are today reflects progress and highlights a roadmap for the future.

No job is without it's challenges, but for Client Relations Advocate Dan Becker, it's usually not great news when the phone rings. So while facing those high-intensity conversations, what keeps Dan focused on being ethical and serving the client needs? Well...thinking about Grandma, of course. Also, don't I know you from somewhere? 

Paychex employees have access to free yoga, meditation, and fitness classes – as well as stress management workshops – through Inward Office. With options for live and on-demand participation, you'll use mindfulness techniques to listen to your body and become calmer and more resilient. To learn more about these innovative offerings, we sat down with Inward Office owner Marla Pelletier and Paychex employee wellness manager Bridget Hallman.

Zach and guest, Ashley George - Early Talent & Diversity Program Manager, discuss The Great Resignation & She Session, and how Paychex is working in the realms of Diversity Equity & Inclusion to meet the needs of all its employees.

Michael dries his tears after a heartbreaking Buffalo Bills playoff loss and then rallies to help Becky cover the top employee and company news stories from January. Topics include: the winners of our recent Seasonal Launch contest, our Emerging Women in Leadership program, how Paychex uses algorithms to prospect efficiently, and much more.

Debra Luna and guest host Stevie Acalin are kicking off the new year (and...apparently, season 4 of the show) this month with Terry Sukalski. Terry chats with us about how his years at Paychex have given him a front-row seat to plenty of successful collaborations, including in his newest role as President of Oasis. He also discusses how as we strive for connectivity in remote work environments, involvement in our company culture and diversity, equity and inclusion efforts will not only create more connections, but improve our ability to be better partners and collaborators. 

Well-being, community, and cybersecurity are some of the prevailing themes in our countdown of the most popular employee news content from last year. What article or video came in at number one? Listen to find out.

Menuét Adams and Tanya Fuller talk with Zach about the ways they celebrate in the month of December. 

Partnership is powerful. As a former SMB sales representative, now a recruiter in Talent Acquisition, Stevie Acalin shares how important building partnerships is in her career and community in her first of back-to-back months on the podcast!

Tom Bachmann and Hev Calhoun talk with Zach about important days to celebrate in the month of November - namely, Veteran's Day and Transgender Day of Remembrance.

As we celebrate the 50th anniversary of Paychex, we sit down with the company's longest-tenured active employee, data architect Kathy Angelidis. Among other stories from her 47-plus years at Paychex, Kathy recalls the time that founder Tom Golisano called employees into his office, feigning anger, only to lead a march to happy hour through his office window.

Back on the show for the second month, Allison Stevens joins Debra Luna as this month's guest co-host to talk about the value of Service and being helpful. Our guest is Dave Wilson, Senior Director of IT Infrastructure and Architecture, who not only talks about the valuable relationship that IT has with Service to be helpful to our clients, but also shares some perspective after a recent, unintentional, "secret shopper" experience. 

On this month's podcast, Zach Walker, Thela Thatch and Tione Torrens discuss what Paychex does as a company to set a high bar for inclusion in the workplace, as well as what we can do to go even further. 

On this episode, Michael and Becky go off on a tangent to help Michael understand how today's supply and worker shortages could affect the Christmas tree shopping experience this year. Eventually, they also cover the top employee and company news stories from October.

Culture: Unfiltered is joined by HR Services Director Alison Stevens, a 14-year Paychex veteran who has worked her entire career in the service organization. As we discuss what "be helpful" means to our clients, we also talk about the One Paychex pledge, and what it means to be part of a team (specifically, a team of runners on a 200-mile adventure that includes 3 shifts of running and sleeping in a van). 

Empathy demonstrated by our employees is one of the things our customers love most about interacting with Paychex, according to customer experience manager Dan Ernstberger. For CX (Customer Experience) Day, Dan and Matt Tyx, director of corporate strategy and planning, provide an update on the state of CX at Paychex.

We're celebrating Hispanic Heritage Month, which runs September 15 through October 15! For our conversation this month, our host Zach Walker is joined by Yamile Haibi, an HR Services Human Resources Coach, and Jose Bido, a Talent Acquisition Recruiter, to discuss the history, culture, and impact of the Hispanic community as well as challenges they face.

'Tis the season for football, apple picking, and pumpkin spice...well, everything. On this episode, we predict our employees' favorite fall activities and touch on the top employee and company news stories from September, including: the Paychex 2021 Corporate Social Responsibility Report, Hispanic Heritage Month, the 2021 JP Morgan Chase Corporate Challenge, and more.

It's the second part of our Accountability/Be Responsible mini-series, and Ashley Scales is sliding over next to Debra Luna in the co-host chair to talk to Gigi Degaine Roland. Gigi, who is an HR Services Area Manager in Charlotte, N.C., talks about her time in the military prior to joining Paychex, and how the values of Paychex align with the values of serving our country. 

One innocent WWE reference turned into two, and two turned to three. Come for the mentions of Bret the Hitman Hart and Hulk Hogan (who one of our guests actually worked for at the Hulksters restaurant), but stay for the awesome conversation about Mystery Coffee, and how it came at the perfect time. Many thanks to our guests Chris Muller, Director of Service and Operations at Paychex Insurance Agency, and Courtney Falk, HR Consultant.