The Customer Experience Advantage Podcast with David Avrin

We used to rant about poor customer service to our family and our friends. Today we share our experiences with everyone, and there's no shortage of online options for where to share our experiences, both good and bad. The bigger question is, how do we share it? More specifically, do we share in a way where our concerns are actually addressed and ideally resolved? My guest today has created a unique solution, that is a godsend for some, but a genuine pain in the ribs for others. Today on the podcast I'm talking to Michael Podolsky. He's the creator of PissedConsumer.com. We're going to talk about the empowered consumer and what it takes to get the attention of companies today. You can find Michael Podolsky at: https://www.linkedin.com/in/michael-podolsky/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin  Learn more about your ad choices. Visit megaphone.fm/adchoices

We all know that innovation is happening at light speed; there are new technologies that allow for better and faster ways of connecting with customers and expediting transactions. But one of the biggest challenges that innovators face in bringing new technology to market is that too often new tech doesn't play nice with old Tech. Well, my guest today is using AI and low code to bring new technologies to industry 17 times faster than traditional approaches. I'm talking today with tech entrepreneur and e-commerce pioneer, John Nordmark, CEO and co-founder of iterate.AI, about how a new generation of artificial intelligence and technologies will revolutionize customer engagement.  You can find Jon Nordmark at: https://www.linkedin.com/in/nordmark https://www.iterate.ai/company/our-team/jon-nordmark You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Eating out has changed significantly over the years, even just in my lifetime. We've gone from the classic sit down dining to drive up, to drive through, to order up front, to grab and go, and even a big growth recently in ghost kitchens. So what's new in the dining industry? And, more importantly, what's next? Today we have a real treat on the podcast. I sat down with restaurant industry icon and chairman of Firehouse Subs, Don fox. We're going to talk about where this constantly evolving industry is headed next and what that means to all of us in business. Today I'm talking to restaurant industry veteran Don Fox. You can find Don Fox at: https://www.linkedin.com/in/don-fox-0919033 https://twitter.com/DonMFox You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Ken Blanchard famously said that "none of us is as smart as all of us". We're all limited in our knowledge and perspective by what we've experienced: our personal and professional wins and losses. Well, no organization has leveraged that collective wisdom, mastermind set philosophy better than Vistage. Today on the podcast, I'm pleased to be talking with Sam Reese. He's the CEO of Vistage, the world's largest and most successful CEO coaching and peer advisory organization. We're going to talk about how to bolster your experience, your perspective, and your professional network, so you can make better decisions and future proof your business model. You can find Sam Reese at: https://www.linkedin.com/in/samreese/ https://www.vistage.com/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Just a decade ago you had never heard the terms blockchain, metaverse, cryptocurrency, non-fungible tokens and digital assets. Well, now they are transforming how we look at information, what we own, what we don't own, and who's in charge of it. Today on the podcast, we're gonna take it out of the conceptual and talk about what it all means to your business and the future of transactions and business relationships. I'm talking to the brilliant Pamela Norton, the CEO of Title Change. She's a legendary pioneer in the development of technology designed to secure trusted interactions and transactions. Get ready to take notes; let's geek out together. You can find Pam Norton at: https://www.linkedin.com/in/pamelaannnorton/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Everyone in business serves an audience. Some call them customers, others might call them clients, or guests, or associates, or constituents. In health care, we call them patients, of course. But we are all one of those consumers on the buying side of the equation. Well, my guest today is here to talk about the ways that we access health care today and how a new generation of physician entrepreneurs is redefining patient engagement in the patient experience. I'm talking with Dr. Arlen Myers, President and CEO, of the Society of Physician entrepreneurs. You can find Arlen Meyers at: http://www.sopenet.org/ https://www.linkedin.com/in/ameyers/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

So what is the future of customer experience? Well, you might be surprised to learn that the future involves what many are calling "machine customers". It's the machine or technology that schedules your appointments or buys what you need and interacts with the world for you. Well, my guest today is going to introduce you to the future of CX. James Dotkins is a customer Experience Rock Star. We're going to talk about a future that's not so far away, and one that will change everything. You can find James Dodkins at: https://www.jamesdodkins.com/ https://uk.linkedin.com/in/jamesdodkins https://www.youtube.com/c/JamesDodkins You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

I find it mind-boggling that, while we all know the importance of simplifying the buying process, too many in business are actually adding friction by making you change your passwords and fill out contact forms and talk to their chat bots. Well, my guest today has a lot to say about unnecessary and frustrating friction in your business, and why it's costing you money and customers, and even employees. I'm talking to the brilliant Roger Dooley, author of Friction, the Untapped Force. That can be your most powerful advantage.  You can find Roger Dooley at: https://twitter.com/rogerdooley https://www.linkedin.com/in/dooley https://www.facebook.com/roger.dooley https://amzn.to/2PUOGbi You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Who is your customer or client? I'm not talking about your demographically niche target market. But who the person, the people on the other side of the transaction, the human beings, the good people with rich, meaningful lives or profound struggles, who you encounter and hope to engage in business and hope to build relationships with? Well, my guest today is a master of the human condition. You might have seen Neal Foard relay one of his inspirational stories or Life lessons online. And today we are going to explore the strategy and methodology behind the Internet sensation that is Neal Foard. You can find Neal Foard at: https://www.linkedin.com/in/neal-foard-3727403/ passionatelogic.com https://www.youtube.com/@nealfoard/videos You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

There's no shortage of approaches to sales and the art of persuasion. Everyone tries, although few succeed consistently. But just imagine if you were able to approach every business conversation with the verbal tools and strategies to generate the best outcome almost every time. Well, my guest today is Phil M. Jones. He's the author of the staggeringly successful books Exactly What to Say and Exactly How to Sell. David Avrin: He's going to give you some insight into how to do both of those better than your competition. I'm talking today to the incomparable Phil M. Jones.  You can find Phil Jones at: http://www.instagram.com/philmjonesuk https://www.facebook.com/philmjonessales/ https://www.linkedin.com/in/philmjones/ https://twitter.com/philmjonesuk You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

If there's one marketplace shift that's clear and pervasive, it's the shift to online information gathering prior to making a purchase. Well, my guest today is the founder and CEO of an association that's helping people maximize the price of their most valuable asset by making your home look great to buyers, even before they walk through the door. I'm talking today to entrepreneur and author Shell Brodnax with the Real Estate Staging Association about the future of home buying and selling   You can find Shell Brodnax at: https://shellbrodnax.com https://www.linkedin.com/in/shellbrodnax/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

For most of us, there's no shortage of options to talk face to face with family or prospects while you're sitting at your desk. But what if you have tech support teams that work out of the office and in the field, or your customer support team can hear customers talk about the problem, but your team can't see it to help them solve it? Well, my guest today is Rama Sreenivasan, the co-founder and Ceo of Blitz. They pioneered a remote visual communication tool to allow your support team to respond much more quickly and visually to get issues resolved without the need to send out a technician.  You can find Rama Sreenivasan at: https://www.blitzz.co https://www.blitzz.co/blog  https://twitter.com/blitzz_co  https://www.linkedin.com/company/blitzz/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin   Learn more about your ad choices. Visit megaphone.fm/adchoices

Not since the great depression, or even since the tech bubble burst twenty years ago, have we collectively faced such economic adversity. Certain sectors are continuing to struggle and discussions of mental health have become front and center for our employees. Well, my guest today is business author, speaker, and consultant, Steve Gavatorta. He says that we need to think about adversity in a different way, one that can actually drive individual and organizational success. And his book In Defense of Adversity does just that. You can find Steve Gavatorta at: https://youtu.be/Jl6SAa0niWs www.gavatorta.com youtube.com/user/SteveGavatorta linkedin.com/in/gavatorta/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Much has been said and written about what it means to be heart-led. My guest today makes that tangible and actionable by teaching heart-centered intelligence. Simon T. Bailey has viral videos with nearly one hundred million views and courses that reach professionals worldwide, and he has a lot to say about the state of leadership in business today. You can find Simon T. Bailey at:  www.linkedin.com/in/simontbailey www.simontbailey.com www.ignitethepowerofwomen.com You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

It's easy to talk in broad strokes about becoming more customer-centric, or point to the big players like Apple and Amazon and say be more like that, but where is the kind of budget and resources to do what they do? My guest today is Adam Toporek. He's a customer experience colleague of mine, author, and fellow podcaster who is masterful at helping companies and their frontline workers be their customers' hero and recognize how they can do much better with what they have. You can find Adam Toporek at: https://customersthatstick.com/ https://www.linkedin.com/in/adamtoporek https://www.instagram.com/adamtoporek/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

One of the biggest challenges of this new normal is keeping pace with all of the new conveniences and the amenities offered by the biggest players in every category. So how can small business owners and others be expected to offer the online experience and the tracking resources of Amazon and fedex and others? Well, my guest today is helping to pioneer technologies to help small businesses do just that. Irina Poddubnaia is the brilliant mind behind a new service that allows everyone to participate and effectively compete in the new marketplace. You can find Irina Poddubnaia at: https://www.linkedin.com/in/irina-poddubnaia https://trackmage.com/ https://www.upwork.com/freelancers/~01c9bbbaab4da2e8ae https://trackmage.com/flywheel-extra-sales/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Customer experience is different from customer service. Though they're both important, how people experience doing business with you and how they feel about doing business with us is often a direct reflection of how we made them feel. Were they frustrated? Were they inconvenienced? Did they feel appreciated? Well, my guest today is going to talk about being intentional and strategic in how you and your team show up for your customers. Get ready for a fascinating conversation with the multi-talented Vanessa Raymond. You can find Vanessa Raymond at: https://www.linkedin.com/in/vanessa-raymond-3a5897200/ https://www.youtube.com/user/Veedance04 https://www.victoryinbiz.com/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

So, what's your story? Too many salespeoples' approach is focused on features and benefits, my guest today helps organizations and sales people perfect their stories to connect with prospects and build lasting relationships. Tune in for a great conversation with John Livesey aka The Pitch Whisperer. You can find John Livesay at: https://johnlivesay.com/ https://twitter.com/John_Livesay https://www.linkedin.com/in/jlivesay You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

There's no shortage of professionals who espouse the importance of impacting the world but, let's be honest, how many of them actually do? Well, my guest today runs a very successful creative services agency that not only works on causes they believe in, but helps their clients do it as well. Jacob Tell is one of the founders of Oniracom. He is one of the most brilliant, strategic, and effective marketing leaders I have ever known. Let's talk about profitable and impactful marketing with our guest Jacob Tell.  You can find Jacob Tell at: https://oniracom.com/ http://www.jacobtell.com/ https://www.linkedin.com/in/jacobtell/ https://twitter.com/jacobtell You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Because technology has become such a big part of our life, no matter what your industry is, it's so important to demystify it and have fun with it. Beth Ziesenis is an author, speaker, and self-proclaimed nerd since her first Motorola Razr flip phone, Beth has made "nerd" a verb, as in "nerd your way out of things." She's here to help you filter through thousands of apps, gadgets, widgets, and doodads to find the perfect free and bargain technology tools. You can find Beth Ziesenis at: https://nerd365.yournerdybestfriend.com/all-events/ https://yournerdybestfriend.com/find-your-inner-nerd-day/ https://nationaltoday.com/find-your-inner-nerd-day/ https://yournerdybestfriend.com/consulting/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

We've all learned in recent years to be flexible, to do more with less, to combat disruptions and Labor shortages. Well, there are a few organizations more adept at navigating these challenges, but they're often underfunded and making do with limited resources. Well my guest today is Jay Clark, he has spent decades working in the not-for-profit trenches, and now, he helps leaders creatively tap unexplored resources to find the support they need to effectively do the important work that they do. You can find Jay Clark at: https://www.linkedin.com/in/jaylclark/ https://jccharityservices.com/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

How does a marine biologist with secret clearance through the US State Department become a top expert and trainer on sales strategy and scalability? Well, my guest today on the podcast is Jason Cutter. He's the author of Reasons Not To Focus on The Sales Experience, along with other books. We're going to talk about using authentic persuasion to go from order-taker to quota-breaker. You can find Jason Cutter at: https://www.linkedin.com/in/jascut https://www.jasoncutter.com/ http://www.cutterconsultinggroup.com/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

You know there's no shortage of approaches to boosting sales and driving customer success. My guest today tells his clients and audiences to stop trying to hit home runs and start helping your clients hit home runs. Ron Karr is the mastermind behind the velocity mindset. We're going to talk today about how to help you balance both the speed and the direction of your efforts to multiply your sales and grow your business relationships. You can find Ron Karr at: https://ronkarr.com/ https://www.linkedin.com/in/ronkarr https://twitter.com/ronkarr?lang=en You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

How are you tracking your contacts so that opportunities don't fall through the cracks? How are you reaching out in a way that's effective for you, but not annoying to them? My guest on the podcast today was one of the early pioneers of customer relationship management systems. Jon Ferrara is here to talk about the future of CRM and how we can better use them to create a great experience for both your team and your customers. Throw those yellow sticky notes away, we're going to future proof-your customer relationships with Jon Ferrara from nimble CRM. You can find Jon Ferrara at: https://www.linkedin.com/in/jonvferrara https://twitter.com/Jon_Ferrara https://www.instagram.com/jonferrara/?hl=en You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

Everyone's talking about how customers have changed, and so business, of course, needs to change as well. And that starts at the top from the CEO or the owner, all the way down through middle management. Well, my guest today is commander Mary Kelly. Not only has she led teams at the highest levels of business and the military but she's an expert on leading future teams. Additionally, she's a prolific author, military academy professor, hall of fame speaker, and one of my favorite people on the planet. We're talking future-proofing your organization by future-proofing your leadership.  You can find Mary Kelly at: https://www.linkedin.com/in/drmarykelly/ https://productiveleaders.com/ https://twitter.com/marykellyspeaks https://www.facebook.com/DrMaryKelly You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

We all go on a journey when we buy products and contract for services and engage with vendors and sellers. Well, that customer journey can either be inadvertent and sporadic or, in the best of circumstances, it's intentional and designed and refined and perfected. Today on the podcast I'm talking with Jochem van der Veer about the customer journey mapping more specifically about journey management. How do you make sure that everyone on your team is on the same page and your customers can easily navigate your path? You can find Jochem at: https://www.linkedin.com/in/jochemvanderveer/?originalSubdomain=nl https://twitter.com/joch_m?lang=en https://www.linkedin.com/company/theydoio/ You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

How do we effectively sell when customers today can so easily buy? How do we transcend the pervasive dynamic of simple transactions, when we aspire to truly connect and build relationships with our customers and clients? Well, on today's episode, I'm speaking with master connector Lou Diamond, CEO of thrive. We're going to talk about how sales teams and entrepreneurs and all of us in business can better understand a new generation of customers and what it takes to truly connect with them. The world has changed, we have changed, and Lou Diamond is going to help our businesses thrive today, tomorrow, and in the years to come. You can find Lou Diamond at:  https://www.linkedin.com/in/thriveloud/ https://www.thriveloud.com/ https://podcasts.apple.com/us/podcast/thrive-loud-with-lou-diamond/id1232947138 You can find David Avrin at: www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

As we all know, marketing has changed messaging and gaining publicity for your brand has changed dramatically in the digital age. Yesterday, getting publicity for your business involved sending press releases to the big three TV networks or the big three or four newspapers and hoping to catch Oprah's attention, but the world has changed. My guest today is Gini Dietrich. She's the creative and strategic mind behind spin sucks, a strategic consulting firm helping to solve complex corporate communication challenges. You can find Gini Dietrich at: https://www.linkedin.com/in/ginidietrich https://spinsucks.com/ https://twitter.com/ginidietrich https://www.amazon.com/Gini-Dietrich/e/B006425CSS%3Fref=dbs_a_mng_rwt_scns_share You can find David Avrin at www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

You know, in one generation, we went from reefer madness to refer business. Whether or not cannabis is your thing, you can't deny it's becoming a very, very big business as it emerges from the basement and into the mainstream. My guest today is the Co-founder of leaf wire, which is fast becoming the LinkedIn of cannabis, with over 45,000 members representing 20,000 companies. Forget what you thought you knew about weed, we're talking about the cannabis business with Peter Vogel of Leafwire. You can find Peter Vogel at: https://www.linkedin.com/in/petervogel1 https://twitter.com/pvogel?lang=en https://www.instagram.com/leafwire/?hl=en https://www.leafwire.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

So what does prosperity mean to you coming out of a pandemic, where scarcity rules the conversations? Scarcity of products, scarcity of employees, and more. How do we make that shift as business owners, as consumers, as entrepreneurs, how do we shift to a growth mindset and tap into the pent up demand for goods and services and connections and more? Well, my guest today is Randy Gage. He spent decades as a powerful voice for prosperity as a primary driver for a healthy, positive, and abundant life. He says that you can have gratitude for all that you do and all you have, and yet still have more. You can find Randy Gage at: https://www.linkedin.com/in/randygage/ https://www.randygage.com/ https://twitter.com/Randy_Gage https://www.youtube.com/user/randygage You can find David Avrin at www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

So how do you make sense of social media marketing when the rules keep changing? Just when you think you've got it mastered, they change the algorithm. You've crafted the perfect linkedin post and you wonder why only five people have seen it, when the post before it got hundreds of reactions? Well, my guest today on the podcast is my friend, Richard Bliss. He has not only unlocked the code to linkedin effectiveness, but he will reveal the new combination to pick that lock and get our message and persona and brand seen and engaged with. Get ready to have what you think you know challenged. I'm talking, today, to the brilliant Richard bliss. It's David Avrin on the customer experience advantage podcast back in 20 seconds. You can find Richard Bliss at: https://www.linkedin.com/in/bliss/ https://twitter.com/richardbliss?s=20&t=1foHlzBddc7LNLUVDHgntg https://www.blisspointconsult.com/ You can find David Avrin at www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

You know, when we talk about customers or consumers today the term consumer can mean a lot of different things. It's B2B and B2C and segmented by demographics and psychographics and more. Of course, one of the most influential, if not the most influential driver of purchasing decisions is the group that actually constitutes more than 50% of the population. Today on the podcast I'm talking to Leah Woodford, the founder and CEO of the SmartFem media group, about understanding and leveraging the fierce brand loyalty of the female consumer.  Learn more about your ad choices. Visit megaphone.fm/adchoices

You know the workplace has changed, from remote working to rotating shifts to even how we share our office space. So, how will we continue to connect and collaborate on ideas? How will we remain productive in the workplace of the future? My guest today is Brian Staton, and he's President and CEO of HMC Architects, a company on the leading edge of creating those workspaces and helping leaders prepare for what's now and what's next. You can find Brian Staton at:  https://www.linkedin.com/in/brian-staton-5b886013/ https://hmcarchitects.com/ You can find David Avrin at www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

You know, a lot of the classic advertising marketing men and women from yesteryear, they really struggled to connect and pivot and stay relevant and effective with a new generation of buyers and a new generation of buyer expectations. Well, my guest today, however, he kills it. He's one of the best in the business. I'm talking with my good friend, Bruce Turkell. You can find Bruce Turkel at:  https://bruceturkel.com/ https://www.linkedin.com/in/bturkel/ https://www.instagram.com/bruceturkel/?hl=en You can find David Avrin at www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

So how do you promote your business and build a personal brand that gets the attention of major television networks? Well, my guest today says that you have to change your approach. You need to be the show and not the ad. I'm talking to Los Angeles real estate wunderkind and media personality Ivan Estrada about the strategy and perseverance it takes to stand out in one of the most competitive market places in America. You can find Ivan Estrada at: https://www.ivanestrada.com https://www.youtube.com/c/IvanEstradaProperties https://solo.to/ivanestrada You can find David Avrin at www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

So how do you create a company culture that people actually want to work for and attract and retain both staff and customers? It's the holy grail of business, but it is elusive for so many. On today's program I'm talking with Val Ries. She is a leadership coach and the author of the brand new book Chief Inspiration Officer available online. You can find Val at www.executive-muse.com And on Instagram @ executivemuse You can find David Avrin at www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

How do you discover, cultivate, and onboard a new generation of talented workers to serve a profoundly new generation of customers and clients with different expectations and needs and demands? Well, my guest today says that these talented professionals are right here, just waiting to be seen and hired. We're talking today with Andrea Guendelman, the founder and CEO of Speak_, a powerful new initiative designed to feed the tech talent pipeline with a brilliant new "why didn't I think of that?" approach.  Listen to this episode on all the major podcast platforms or watch the video version on the podcast page at DavidAvrin.com You can find Andrea Guendelman at, Instagram: @AndreaGuendelman Twitter: @FutureofWomen LinkedIn: Andrea Guendelman and Speak_ - or - speakcareers You can find David Avrin at, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin Learn more about your ad choices. Visit megaphone.fm/adchoices

How can nature meet technology to create community — profitably? With the growing allure of membership models, a new breed of entrepreneur is recognizing the importance of engaging a core of enthusiasts to validate the model before expanding to the masses. In this episode of the Customer Experience advantage podcast, I talk with Christopher Jerard, the Founder and CEO of ROAM Media, who has recruited some of the biggest names in extreme adventure and those that chronicle it, to form a new way to connect with fans. Listen to this episode on all the major podcast platforms or watch the video version on the podcast page at DavidAvrin.com You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Christopher Jerard on, https://roammedia.com/ https://www.linkedin.com/in/christopher-jerard-476a717/ https://twitter.com/jerard Learn more about your ad choices. Visit megaphone.fm/adchoices

So, what does strategy look like — physically? As business becomes more complex, it is becoming increasingly important for leaders to guide their employees and their customers through their processes in a more streamlined and understandable way. On this episode of The Customer Experience Advantage Podcast, I talk with Aric Wood, CEO of Xplane (pronounced Explain) to talk about how organizations can simplify and clarify their complex processes with visual elements, graphics and other cutting edge approaches. Its a fascinating conversation with a really brilliant business strategist You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Aric Wood on, https://www.linkedin.com/in/aric-wood-588272/ https://twitter.com/aricwood?lang=en https://xplane.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Repeat business is the lifeblood of successful enterprises. But a new generation of entrepreneurial leaders are recognizing a higher level of customer loyalty: The Forever Transaction.  On this episode of the Customer Experience Advantage Podcast, I have a fascinating conversation with Robbie Kellman Baxter, a pioneer of the “membership economy.” In fact, she coined the term. Robbie has helped some of the biggest brands build their membership models. We talk about the growth of the membership and subscription business models, why they work and for whom they don't.   If you have aspired to the reoccurring, and predictable revenue of a membership business model, tune into this powerful conversation with a brilliant business strategist. You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Robbie Kellman Baxter on, https://www.linkedin.com/in/robbiekellmanbaxter/ https://twitter.com/robbiebax https://robbiekellmanbaxter.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

The work environment has changed dramatically in recent years. Not just the work-from-home-options that exploded during covid, but the literal breaking down of walls in the traditional office. Open workspaces have become the norm. But with all that we've gained in creating open, collaborative working environments, we've also lost venues for private conversations and interruption-free work, especially on the road! Today, on the Customer Experience Advantage Podcast, I'm talking to Jeremy Jennings, co-founder of Jabbrrbox private workspace. Very cool technology responding to a clearly demonstrated need.    Tune for this great conversation!   You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin   You can find Jeremy Jennings on, https://www.linkedin.com/in/jeremyjennings9/ https://twitter.com/jeremyjennings9 https://www.linkedin.com/company/jabbrrbox/ sales@jabbrrbox.com Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Howard Tiersky. We hear a great deal about customer experience shifting to digital. But what does digital transformation really look like? In this lives podcast, I speak with Howard Tiersky, CEO of FROM - The Digital Transformation Agency and author of Winning Digital Customers. Howard and his team have helped to lead and influence CX initiatives for the likes of Avis-Budget, NBC, JPMorgan Chase, A&E, Mattel, Airbus, Facebook, Verizon, Spotify and Amazon. Howard Tiersky is a successful entrepreneur who has been named as one of the “10 Digital Transformation Influencers to Follow Today “and by Enterprise Management 360°as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.”    Tune in. This is a good one!  You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Howard Tiersky on, https://www.from.digital/howard-tiersky https://www.linkedin.com/in/tiersky/ https://twitter.com/tiersky https://www.youtube.com/c/FromDigital Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of The Customer Experience Advantage Podcast, David Avrin sits down for an eye-opening conversation with Steve Spangler.  What does it take to earn a billion social media views, 1,500 TV Appearances, 23 times on the Ellen DeGeneres show, 5 Emmy Award Nominations, and one Guinness World Record? Well, you don't do it by being boring.  In this powerful and energetic podcast, STEM influencer and media celebrity Steve Spangler talks about consistently earning throngs of eyes and ears online. You may want to switch to the video version of this one…Just saying. You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Steve Spangler on, https://stevespangler.com/ https://www.linkedin.com/in/stevespangler/ https://twitter.com/SpanglerScience https://www.instagram.com/stevespangler/ https://www.youtube.com/sickscience Learn more about your ad choices. Visit megaphone.fm/adchoices

News of the “death of in-person meetings” is greatly overrated. While Covid has inflicted great harm on the meetings and convention industry, things are coming back in a big way. In fact, 2022 could break records as people flock to in-person events, meetings and conferences. In this fascinating interview with Paul Van Deventer from Meeting Professionals International, we discuss what was lost, gained and learned from a year of “virtual” meetings.   From a recognition of the importance of unexpected in-person connections to a renewed commitment to health and safety and the challenge of replacing skilled workers lost to other industries, Paul offers an optimistic view and a unique perspective of what role we all play in getting back to business in the new next.   Tune in to this fascinating conversation that affects everyone in every industry. You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Paul Van Deventer on, https://www.linkedin.com/in/paulvandeventer https://www.mpi.org Learn more about your ad choices. Visit megaphone.fm/adchoices

As voicemail dies a slow and welcome death, video mail is seeing a rapid rise. Beyond Zoom, Skype and Teams, BombBomb video email is one-way and delivered your way. So how can this one-way, asynchronous communication provide for better introductions and foster better relationships? Tune for a spirited conversation with Ethan Beute, Chief Evangelist with BombBomb video messaging.  You may have used video email in the past, but Ethan makes a powerful case for avoiding misunderstanding and being seen and heard for who you are and what you authentically want to say. An enlightening conversation with a really great guy! You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Ethan Beute https://www.linkedin.com/in/ethanbeute https://bombbomb.com https://twitter.com/ethanbeute Learn more about your ad choices. Visit megaphone.fm/adchoices

In a changing world with new challenges brought about by pandemics and dramatically changing customer expectations, there's no shortage of problems to solve and certainly no shortage of creative ideas. Dr. Arlen Meyers makes a compelling case for a lack of effective strategies to solve them. Dr. Meyers is president and co-founder of the Society of Physician Entrepreneurs and in this episode of Customer Experience Advantage Podcast, we're talking about the elusive entrepreneurial mindset and what they don't teach you in school. It's a fascinating conversation from a very unique perspective.   You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Dr. Arlen Meyers https://sopenet.org https://www.linkedin.com/in/ameyers Learn more about your ad choices. Visit megaphone.fm/adchoices

There is a big difference between networking and building a network. It's even better when you find a way to build a robust business model around connecting professionals, fostering engagement, and broadcasting content. Few do it better than my guest this week, CEO maverick, best-selling author, and global business celebrity, Jeffrey Hayzlett, Chairman of the C-Suite Network. OK, this is a good one! Membership models, building a broadcasting juggernaut, and shooting off cannons to protect your home from invading Iowans! Tune in to this powerful and entertaining segment. Great content and a captivating conversation with Jeffrey Hayzlett! You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Jeffrey Hayzlett on, https://hayzlett.com https://www.linkedin.com/in/hayzlett https://www.youtube.com/c/JeffreyHayzlett/featured https://twitter.com/JeffreyHayzlett Learn more about your ad choices. Visit megaphone.fm/adchoices

There are very few things about travel that are glamorous these days. Sure, we love to arrive in new locations, but the process of getting there or coming home can be arduous. But imagine having your own personal escort to help you carry your things, navigate security, watch your luggage and your kids so you can hit the restroom or grab some food for the family.  In this episode of The Customer Experience Advantage, David Avrin sits down with entrepreneur Julie Melnick of SkySquad, a rapidly growing personal service with a brilliant and unexpected business model.  You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin www.twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Julie Melnick on, https://www.linkedin.com/in/julie-melnick-64778857 www.theskysquad.com Learn more about your ad choices. Visit megaphone.fm/adchoices

One of the most important qualities a business can embody today is coincidentally the same thing that is tragically short supply. Trust has never been more important to earn and keep the loyalty of your customers, clients, and constituents. So what does it take, in an increasingly cynical world, to engender, earn and leverage trust? In this episode of The Customer Experience Advantage Podcast, David Avrin talks with David Horsager, CEO of the TrustEdge Leadership Institute about how trust is often overlooked, but at the core of every business decision, we make. He discusses the most important Pillars of trust and how we can demonstrate them for our customers and clients. You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find David Horsager on, https://www.linkedin.com/in/dhorsager https://trustedge.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

So, what do you get when you combine the instructional excellence of an Ivy League university, the meticulously cultivated lush grounds of a Disney park and the service culture and amenities of the Ritz Carlton? You are not going to want to miss my conversation with Dr Nido Qubein of the extraordinary, almost indescribable High Point University. There is a reason why CEOs from around the world make a pilgrimage to High Point to learn more about this amazing transformation, phenomenal growth and extraordinary, visceral service culture. Listen to my conversation with Dr. Qubein as he discusses a profound redefining of the college experience and what it takes to lead a team through disruptive change. You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find Dr. Nido Qubein on, www.highpoint.edu/president Learn more about your ad choices. Visit megaphone.fm/adchoices

One of the lasting impacts of covid has been the explosion of conveniences. After two decades of a steady reduction of services, conveniences and amenities, we are now seeing a shift from do-it-yourself to “done-for-you.” At the top of the list is the rapid delivery of both packages and food. So, where do opportunities still exist? The growth is likely to be away from the home and office. In this week's episode of The Customer Experience Advantage Podcast, I sit down with P.J. Mastracchio, one of the founders of At Your Gate airport food delivery. (Think of it as DoorDash at the airport.) What's fascinating about this conversation is the journey from concept to execution. A three-year journey from the first idea to the first delivery. It is a masterclass on the brutal reality of bringing a new concept to market, the investment of time, money and sweat to prove a concept, the complexity of navigating regulations, logistics and the nuance of persuasion, and finally the stamina it takes to deal with rejection, pandemics and economics. Just wait till you hear about how the business has grown! A very interesting interview with a really great guy. You can find David Avrin on, www.davidavrin.com www.linkedin.com/in/davidavrin twitter.com/DavidAvrin www.facebook.com/therealdavidavrin www.instagram.com/therealdavidavrin You can find P.J. Mastracchio on, atyourgate.com www.linkedin.com/in/pj-mastracchio-9a4126b twitter.com/PJMastracchio Learn more about your ad choices. Visit megaphone.fm/adchoices