Podcast appearances and mentions of jim rembach

Is your B2B marketing stuck in the mud? Are you drowning in data but still failing to convert leads? In this episode, Jim Rembach and Naomi Soman reveal the secrets to unlocking explosive middle-of-funnel growth with data-driven copywriting. We delve into the psychology behind buyer behavior, uncovering the hidden desires that drive purchasing decisions – even in the most complex B2B sales cycles. Learn how to craft copy that resonates with every level of an organization, from middle managers obsessed with control to C-suite executives craving achievement. Discover the shockingly simple tweaks that boosted conversion rates by 50%... and the one common mistake that's sabotaging your ABM campaigns. But here's the cliffhanger: we reveal a six-figure email campaign that targeted a single, seemingly insignificant desire… and the results were mind-blowing. Tune in to uncover the missing piece of your B2B marketing puzzle and finally see the conversions you've been dreaming of.

In this enlightening episode of the B2B Digital Marketer podcast, host Jim Rembach is joined by Scott Edinger to discuss the critical importance of aligning sales and marketing strategies to drive business growth. Scott, a seasoned consultant and author, shares his expertise on how to bridge the gap between strategy development and execution, emphasizing the need for a strong connection between leadership and sales teams.

In this episode, Jim Rembach is joined by Aaron Branson to dive deep into the critical topic of proving marketing's financial impact in the B2B space. They explore the challenges marketers face in justifying their budgets, the importance of strategic alignment, and practical ways to demonstrate marketing's value to the C-Suite and board members.Aaron shares his extensive experience in B2B marketing, offering insights from his journey from co-founding a web development and digital marketing agency to leading corporate marketing efforts for high-tech and cybersecurity companies. He emphasizes the necessity of viewing marketing as both a short-term and long-term investment, breaking down the common perception of marketing as a mere cost center.Throughout the discussion, Aaron provides actionable strategies for marketing attribution, illustrating different approaches to measure ROI effectively. The conversation also highlights the importance of setting clear OKRs (Objectives and Key Results) that align marketing objectives with overall business goals, ensuring accountability and strategic alignment.Additionally, the episode offers valuable tips on communicating marketing value to various internal personas, from peers to the C-Suite, to foster a better understanding and appreciation of marketing's role in driving business growth. By the end of the episode, listeners will gain a comprehensive understanding of how to justify their marketing budgets, demonstrate value, and align their strategies with broader business goals.In this episode, you'll learn:- How to justify marketing budgets and demonstrate value.- The importance of viewing marketing as a multi-faceted investment.- Strategies for marketing attribution and proving ROI.- Ways to align marketing strategies with business objectives.- Effective communication techniques within the organization.

In this episode, Jim Rembach interviews Philip Swan, a seasoned expert in sales and marketing strategy, to uncover the secrets of effective go-to-market strategies for B2B high-ticket organizations. Learn how to eliminate friction in the customer journey, align sales and marketing teams, and leverage continuous innovation to stay ahead.In this podcast, you'll learn: • The importance of aligning sales and marketing for success. • Techniques to enhance the customer journey and retention. • Strategies for scalable go-to-market processes. • Insights on addressing unmet and unconsidered customer needs. • The role of continuous innovation in market strategies.

In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and business coaching, shares invaluable insights into the journey from self-doubt to self-discovery, underscoring the critical role of personal growth in driving effective leadership and fostering a conducive environment for change. The conversation illuminates the intricate dynamics of leadership in the modern workplace, emphasizing the necessity of understanding individual motivations and the impact of personal identity on resistance to change. Fisher's narrative is a compelling testament to the transformative potential of self-awareness and adaptability in navigating the complexities of organizational leadership.

In a digital era where the marketing technology landscape is more complex than ever, deciphering the most effective strategies and tools can feel like navigating a labyrinth. In this episode, Jim Rembach and George Huff dive deep into the chaos of current marketing technologies, striving to uncover a path to clarity and efficiency. Through their conversation, we glean insights that promise to guide marketers toward more coherent strategies and execution. They kick off by highlighting a startling statistic: only 1% of marketing leaders believe their content planning and execution strategies are seamlessly integrated. This sets the stage for a discussion on the critical gap between marketing strategy and execution in an ever-evolving landscape. The episode is a treasure trove of insights for marketers grappling with the chaotic marketing technology environment, offering strategies for clarity and effective execution. George's perspective on aligning marketing technology with overarching business goals is both refreshing and enlightening. Don't miss this compelling exploration of the marketing technology landscape aimed at finding clarity and strategic alignment in the digital age. Whether you're part of the 99% looking for solutions or eager to learn about the future of marketing technology, this episode has something for you.  

In this insightful episode, host Jim Rembach sits down with Brandon McKee, CEO of Win Big Media, to explore the intricacies of B2B marketing and how to achieve certainty in this dynamic field. Brandon, with his unique background transitioning from operating health clubs to leading a marketing firm, shares his expert perspective on the shift from B2C to B2B marketing and the critical role of data in understanding consumer behavior and driving successful marketing strategies. The conversation delves into the five essential steps to mastering B2B marketing certainty, starting with the importance of a comprehensive customer insights report. Brandon emphasizes how such data not only sheds light on demographics but also unveils psychological drivers and values essential for crafting effective messaging and branding. Throughout the episode, both speakers highlight the necessity of adapting marketing strategies in response to changing consumer and business landscapes, particularly in the wake of the pandemic. They discuss the evolving nature of B2B transactions and the growing demand for trust and certainty in business relationships. A significant portion of the discussion focuses on the practical application of these insights, including budget allocation, the balance between short-term gains and long-term brand building, and the potential of AI in enhancing marketing efforts. Brandon cautions against relying too heavily on automation without human oversight, underscoring the importance of empathy and connection in B2B marketing.

Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today's complex, VUCA environment. As we explore this landscape, we'll see why traditional strategic planning tools may no longer be sufficient in such a dynamic setting. This episode shines a light on the "UNLEASH method," a groundbreaking approach that navigates through the volatile marketplace. This method integrates neuroscience, emotional intelligence, and positive psychology, offering a fresh perspective on goal attainment and strategy development. It questions the efficacy of quick fixes and emphasizes the need for thorough, well-considered strategies. Our discussion will focus on the relevance of neuroscience in enhancing leadership and decision-making. By understanding biases and employing backward thinking, we aim to fortify our approach to business challenges. This session is an invitation to transition from dated methods to innovative, scientifically-backed planning techniques. Beyond theoretical concepts, we're here to provide practical insights. The significance of regular strategic planning, continuous innovation, and engaging in a network of forward-thinking professionals will be highlighted, underscoring their importance for both personal and professional advancement. Join us as we navigate the intricacies of the VUCA world, aiming to equip ourselves with the tools necessary for success. This session is an opportunity to transform your approach to strategic planning, embracing the future with insight and innovation. Let's embark on this journey together, stepping into a new era of business strategy and goal achievement.

In this thought-provoking episode, Chris Beall masterfully delves into the nuances of trust in B2B cold calling. He uncovers the connection between ancient wisdom and successful cold calling strategies, emphasizing the crucial first 7 seconds to dissolve fear and engage with tactical empathy. Chris challenges the common 'value-first' approach, advocating instead for deep human connections, which are fundamental in cold calling success. Rich with anecdotes, Chris highlights the significant role of personal interaction in cold calling, not just for sales but also as a tool for gathering vital market intelligence. Joined by Jim Rembach, the discussion pivots to the critical importance of trust in cold calling, where B2B decisions are often made or broken, and maps the buyer's journey from initial apprehension to final commitment. Discover why building trust in cold calling surpasses digital shortcuts and learn why genuine curiosity is a potent weapon in your sales arsenal. Tune in to episode 585 to absorb Chris Beall's transformative insights and command your B2B market through masterful cold calling. Don't miss this deep dive into the art of cold calling--listen to B2BDM today!

Dive deep into the complexities of leadership with Adam Bryant on the Fast Leader Show! Discover the art of extracting every lesson from life's experiences, akin to wringing out a wet towel. Bryant unpacks the delicate balance leaders must strike between contradictory traits, shrewdly adapting to the uncertainty of our times. Learn why post-2020 leadership demands a keen ability to simplify complexity and ask pivotal questions in a world rife with volatility. Reflect with Bryant on the necessity of pausing for introspection despite the relentless pace of modern leadership. Explore the insightful "due to say" ratio, a testament to a leader's trustworthiness, and navigate the nuances of managing upwards with brutal honesty. Gain perspective on personal growth as Bryant shares his journey from The New York Times reporter to a leadership maven, emphasizing the significance of authentic networking and understanding your unique leadership path. Adam's candid discussion reveals the heightened demands on leaders today, urging aspiring managers to embrace the thrill of steering through rapid changes. As he reflects on his personal choices and the nature of ambitious leadership, Bryant challenges us to ponder the fundamental question: "Why do you really want to lead?" Embark on this thought-provoking episode with Jim Rembach and Adam Bryant – it's an invaluable session for anyone looking to lead with insight, self-awareness, and authenticity.

In this episode of the CX Goalkeeper Podcast, we navigate through the labyrinth of B2B sales strategies with an emphasis on human-centric approaches. We're honored to host Jim Rembach, a seasoned expert in the field, shedding light on the crossroads of customer experience, leadership transformation, and B2B sales.

In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nicole seeks to understand the current challenges in the industry and explores three seismic challenges facing contact centers. While skill development has been a focal point, Nicole emphasizes the importance of career development and how the majority of agents now view their role as a long-term commitment.  Nicole introduces a competency model for leaders consisting of seven competencies, with a mix of hard and soft skills. This model emphasizes the significance of how leaders engage with their teams and work together, rather than just following processes. Their company offers certifications in these competencies, recognizing their value in developing effective leaders.  Flexibility is crucial in structuring career development, and Nicole's company uses a segmentation model to categorize employees based on their motivators. This enables them to tailor career development programs to individual needs. Moreover, Nicole expands on flexibility in the workplace, encouraging leaders to consider not only work location but also the type of work and distribution of tasks to prevent burnout and foster engagement. Agent engagement and retention are major challenges for customer contact leaders due to the ongoing shift in the labor market. These challenges revolve around effective management dynamics, operationalizing flexibility, and offering flexibility that meets personal needs. Nicole's insights on leadership competencies, personalization, motivation strategies, and operationalized flexibility provide valuable guidance for industry professionals. Tune in to this episode of Fast Leader Show to gain valuable insights on navigating the current challenges in the contact center industry and learn how to maximize agent engagement and retention. Get ready to rethink leadership and career development strategies for a future of flexible work.  

In this episode of the Fast Leader Show, Jim Rembach sits down with guest Tom Schmitt, CEO of a multi-billion dollar transportation company. Together, they dive into the valuable lessons learned from the past few years and how they can be applied in the business world. From the importance of flexibility and empathy to the role of ambition and passion, Tom shares insightful wisdom that can help listeners achieve re

Primary Social Media Account Link : https://www.linkedin.com/in/jrembachWebsite Link: https://www.influencetoaction.com/Company/Podcast Name: Influence to ActionWhat topic do you focus on for this episode?: 5 Things to Never Do To Generate B2B LeadsHow would you like to be introduced?: Jim Rembach uses dynamic strategies to help High-ticket B2B solution providers cut 90% of their non-producing marketing budget while capturing 600% more executive-level leads.

Jim Rembach and Marc Bernstein talk about what it really means to be a leader. Jim Rembach is an entrepreneur and expert in B2B digital marketing and online learning. As the president of Influence to Action, he operates several entities, including Call Center Coach Virtual Leadership Academy, B2B Digital Marketer, CX Global Media, and the Contact Center Virtual Summit. He's the host of the Fast Leader Show and the B2B Digital Marketer podcasts. Jim is a Certified Emotional Intelligence practitioner, Community Specialist, Employee Retention Specialist, and Empathy Mapping Expert. As an agency and coach, his work involves helping organizations to develop dynamic strategies and tactics that drive sales and revenue in the new digital business imperative. --- Send in a voice message: https://anchor.fm/marcbernstein/message

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Jim Rembach, President of Influence to Action, about intention, investment, invention, inspection, and iteration, as well as employee engagement, video messaging, and more. Listen to more CX conversations on Ethan's podcast, The Customer Experience Podcast by clicking through one of the following links to your favorite podcast player: Apple Podcasts Spotify Sticher Google Play Google Podcasts HLPIvRVGcTpFEQT28iwc

https://www.engati.com/glossary/agent-interface  #EngatiCX #digital #CX #customerexperience #customerisking

https://www.linkedin.com/in/jrembach/ (Jim Rembach) is a Customer Experience Authority and President ofhttps://influencetoaction.com/ ( Influence to Action), which operates several entities, including CX Global Media, Call Center Coach Virtual Leadership Academy, Contact Center Virtual Summit, and Customer Service Weekly. He’s the host of thehttps://www.fastleader.net/ ( Fast Leader Show),https://podcasts.apple.com/us/podcast/b2b-digital-marketer/id1521389055 ( B2B Digital Marketer), andhttps://customerserviceweekly.org/ ( Customer Service Weekly) podcasts. Jim is a Certified Emotional Intelligence practitioner, Community Specialist, Employee Retention Specialist, and Digital Marketer. His work as a digital business development expert enables organizations to deliver on the needs of the new digital business development imperative.   “Do it again even after losing because there are opportunities existing out there, and you’ve got to make those moves.” Jim Rembach   Worst investment everTime for some riskJim had some money that he was willing to risk in a new investment, so he started looking around for risk opportunities. Finding the right fitJim picked about five different companies to look at. He did his research and ensured that he had marked off all the checkboxes. Then he decided on a female apparel company that seemed promising. Even though the company had some short term debt issues, it got refinanced for favorable rates. Staying down underJim had hoped that the company would pick up, and the stock starts performing well. However, they went down further. Jim stayed hopeful. He did more research, and all indications showed that the company would pick up. Jim decided to double his investment in the company. The unavoidable lossRoughly four or five months after he doubled down, the company declared bankruptcy, and just like that, Jim lost his entire investment. Lessons learnedKeep taking risksContinue taking risks even when you lose. Don’t have your emotions tied so profoundly in the loss and make it stop you from trying again. Do your due diligencehttps://myworstinvestmentever.com/ep167-michelle-russell-never-skip-your-due-diligence/ (Do your due diligence) and research, look at fundamental elements before you make a move. Andrew’s takeawaysPlay with money that you can loseInvest money that you can afford to lose to avoid losing all your wealth. Be aware of event riskEvent risk happens very suddenly. It could be bankruptcy, a corporate governance event where the owner did something benefiting themselves and harming others. With event risk, when it is announced, either trading stops immediately, or the stock price falls 30%, and you can’t execute that stop loss. Apply rules of risk managementRisk assessment is critical when getting into investment. Size your position and go into a position slowly. Actionable adviceHave an active pool of funds that you’re looking at doing some speculating with. Also, learn how to become better at your research from a human perspective. No. 1 goal for the next 12 monthsJim’s number one goal for the next 12 months is to look at the permanent shifts that people think are temporary and make some investments because he believes wealth is made in downturns, not upswings. Parting words  “Move forward. Even if you end up taking two steps back from one step forward, it’s just temporary.” Jim Rembach   [spp-transcript]   Connect with Jim Rembachhttps://www.linkedin.com/in/jrembach/ (LinkedIn) https://twitter.com/jimrembach (Twitter) https://www.facebook.com/jrembach (Facebook) https://influencetoaction.com/ (Website) Andrew’s bookshttps://www.amazon.com/Start-Building-Wealth-Investing-Market-ebook/dp/B00Y25765G/ref=sr_1_fkmrnull_1?keywords=How+to+Start+Building+Your+Wealth+Investing+in+the+Stock+Market&qid=1552861894&s=digital-text&sr=1-1-fkmrnull (How to Start Building Your Wealth Investing in the Stock Market)...

Customer experience is created when 5 elements work in concert: intention, investment, invention, inspection, and iterations.   Each one of these elements has a different type of influence over customer experience as well as leadership and employee engagement. What are they and how do they work together?   In this episode, I interview Jim Rembach, the host of the Fast Leader Podcast and the B2B Digital Marketer Podcast, President at Influence to Action, and Founder at Call Center Coach, about employee engagement and emotional intelligence.   In this episode, you'll learn about...   - The 5 I's (Intention, Investment, Invention, Inspection, Iteration)   - How we ruin incredible individual contributors by promoting them   - Difference management is different than diversity   - The 7 aspects of employee engagement & how that circles back to emotional intelligence   Check out these resources we mentioned during the podcast:   - MHS - Multi-HealthSystems   - Dr. Steven Stein (MHS)   - Jim Harter (Gallup) “It's The Manager”   - DDI - Development Dimensions International   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

The B2B Digital Marketer podcast is all about the new and innovative ways and debunking the hype for marketers that need to support and influence solutions and services with longer sales cycles. Listen to big-name marketers, authors, practitioners, and professors talk strategies, tactics, ideas, routines, and tools every B2B Digital Marketer can leverage.

Jim Rembach had a long journey in the contact center space, then he got out. He took a few years to realize he wanted back in. So he returned and went all in. Christian sat down with Jim and went back to the basics: how does an emotional intelligence certified specialist go about being a leader in a contact center. Amidst a global pandemic especially. This is First Contact, Stories of the Call Center, Episode 5 of Season 1.

In this episode, we meet CEO Jim Rembach of Call Center Coach, where they specialize in developing existing and emerging contact center supervisors. Jim is also a leadership expert and host of the Fast Leader Podcast. Jim Rembach is the ultimate 'disruptor', and is taking his rebel style to change the Contact Center Industry. My favorite Jim Rembach Quotes from this episode: "You gotta get out of Cruise Control, or else you'll miss what's going on around you!""Don't be afraid to take a different path that is less traveled.""You don't get major change and impact from minor tweaks.""You have to have the resilience and wherewithal to forge your own way forward!"-- Jim Rembach: https://www.linkedin.com/in/jrembach/ If you're a business expert, a trainer, a coach, or a consultant, and you want to land Big-Ticket Clients, watch our free training: https://drpele.com/masterclass Big-Ticket Clients™ helps coaches, consultants and companies leverage the narrative psychology and persuasive power of storytelling to attract and enroll their highest-value clients online. This podcast is here to answer only ONE question: "How do you stand out in a noisy marketplace to create the business and life of your dreams, while maintaining your own powerful, unique voice?" To get answers each week, subscribe to Big-Ticket Clients™. To get answers, subscribe to this channel and you will receive a new episode each week, focused on helping you Be Your Purpose, Change Lives, Prosper, and Get Big-Ticket Clients!Support the show (https://drpele.com)

On this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platform which develops contact supervisors skill sets for highly successful front line leaders.

Ever feel like you're not smart enough for business? That maybe you don't have the IQ you need? To be honest, it's not about your IQ. It's about your emotional intelligence. Let's face it, most business isn't conducted with logic: it's conducted with feelings. If you can unlock that emotional intelligence, you can tap into what really makes your customers tick. You'll be able to pull yourself out of the equation and begin to really help them. Now, I want to be clear: it's not about manipulating your customers. Manipulation happens with ill-intent. Instead, you want to be able to understand their emotions to know how to help them. To better understand all of the components that come along with emotional intelligence, I've brought on a very special guest: Jim Rembach. Jim Rembach is a certified Emotional Intelligence practitioner and former call center supervisor. Jim is the Founder of Beyond Morale, Call Center Coach, Ai for CX and a founding member of the Customer Experience Professionals Association's CX Expert Panel, Advisory Board Member for Customer Value Creation International (CVCI), Advisory Board Member for CX University, Host of the Fast Leader Show podcast, and an ICMI Top 50 Thought Leader and CX Influencer with IQPC. He specializes in applying Emotional Intelligence to Customer Experience and Employee Engagement to lead organizations in their customer-centric transformations. He is also a Certified Employee Retention Specialist, Certified Better Place to Work Expert, and an Empathy Mapping Expert. Download this episode today and learn how you can unlock the skill that's far more important than IQ: emotional intelligence. CONSTRAINT AND GRACE WARRIOR     “It's not what you do that makes you great. It's who you are that makes what you do great.” -Jim Rembach Highlights - Sometimes you have to adapt your own lingo to your potential clients. Anyone can build their emotional intelligence. When there's an emotional connection, it's harder to break up with your business. Don't generalize your customers, especially in a negative manner. When you give words to what you're thinking, it gives them power. Remove yourself from the equation and interpret things as the customer. Your emotional intelligence means more than your IQ. Since the year 2000, empathy has been plummeting at a huge rate. Entrepreneurs who unlock their emotional intelligence will be at a greater advantage. A business that comes from empathy should come naturally. Without a system for your emotional intelligence, you're in trouble. Guest Contact - Jim's Website Jim's Twitter Jim's Podcast Jim's  Free Resource! Contact Jeffrey - Website Coaching support My book, LINGO: Discover Your Ideal Customer's Secret Language and Make Your Business Irresistible is now available! Watch my TEDX LincolnSquare video and please share!  Mentions- 17hats  Resources - 12 Must-Have Mindsets for Uncommon Entrepreneurs! A FREE tool for Creative Warriors to help you get clear on the ways you need to think differently to get the results you want. We've been handed a whole bunch of malarky about who we are and how business works that simply doesn't work for us. It's time to set it straight! This tool will give you the insights you need to think your way to success as a Creative Warrior and keep you on track. Check out the Creative Warriors RESOURCE page! A collection of the best companies, hand-selected, to help you succeed! You'll find vendors, services, products, and programs to help you Create, Serve, and Be Prosperous! All these companies have been used and approved by Jeffrey and most are used every day in his business. Music by Jawn

How to create a customer service culture that solves customers problems, increases revenue, and drives loyalty. Shep Hyken discusses frontline leadership, conflict resolution, and customer loyalty with Jim Rembach, the president of Call Center Coach. TOP TAKEAWAYS: • There are six core reasons why frontline supervisors fail. 1. Lack of interpersonal skills 2. Lack of strategic skills 3. Lack of conflict avoidance skills 4. Lack of trust building skills 5. Poor decision-making skills 6. Poor training • Over 80% of people leave jobs because of their relationship with their frontline supervisor. • In today's business world, frontline supervisors are just as important as senior leadership. They interact with customers and employees day in and day out. • Companies who retain their customers the longest establish an emotional connection with them. This includes (but isn’t limited to) being friendly, knowledgeable, trustworthy, and credible. • When a customer has a complaint, find ways to get alongside the customer instead of butting heads and creating conflict. Ask them questions so that they realize you’re on their side and want to help them solve their problems. • According to research, customers who’ve never had a negative experience with you are not as loyal as customers who’ve had a negative experience that was quickly resolved. ABOUT: Jim Rembach is the president of Call Center Coach. He previously helped AutoZone open their call center, which revolutionized the way stores, customers, and customer service agents interact. He is a founding member of the Customer Experience Professionals Association and currently hosts his podcast, the Fast Leader Show. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jim is a panel expert with the Customer Experience Professionals Association (CXPA) and spent many years in contact center operations and leverages this to help others. He is a certified Emotional Intelligence (EQ) practitioner, Certified Employee Retention Specialist, Certified Better Place to Work Expert, and frequently quoted industry expert. TOP POINTS FROM THE EPISODE: 1. It's built within you! 2. Don't be a man, you're better 3. 7 Keys to Rise Up at work and Home STAY CONNECTED:  @fastleadershow,  https://www.facebook.com/FastLeaderShow,  jim@fastleader.net Thank you again for joining us today please check out our webpage at riseupforyou.com for more podcast episodes, webinars, articles, free resources, and events to help you get to the next level in your life! You can also follow us on twitter, Facebook, Instagram, Google+, and Youtube @riseupforyou If you know anybody that would benefit from this episode please share it with them and help spread the knowledge and motivation. Please support Rise Up For You by writing a review on iTunes. Your feedback will really help the success of our show and push us to continuously be better!  So don’t forget to show your support! SUBSCRIBE TODAY FOR WEEKLY EPISODES AT YOUR FINGERTIPS https://itunes.apple.com/us/podcast/rise-up-for-you/id1041139377?mt=2

Simon interviews Customer Experience & Contact Centre Coach, Jim Rembach. Jim is the host of the long-running 'Fast Leader Show' podcast.

Jim Rembach has worked very hard to become a better manager. Even as a strategic and tactical advisor, speaker, board member, and thought leader he tries to build on what he has learned and seeks what he should know. He is both a mentor and a student. Jim is the Board Chair for Call Center Coach, a Call Center Leadership Council Member, CX Expert for the Customer Experience Professionals Association, and is a certified Emotional Intelligence (EQ) practitioner. He is a contact center auditor and employee retention specialist who holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology. Jim is the SVP for Customer Relationship Metrics and the Principle for Beyond Morale. He’s also the host of the exhilarating and long-running, Fast Leader Show where you can listen to guests do the Hump Day Hoedown. Show Notes: http://yourbestmanager.com/jimrembach

Today’s guest shares the principles of social consciousness in business, and how he made millions providing intrinsic value. Building a great company with social consciousness Are you in business to solve real problems for people, or are you in business to put money in your pocket? This is a question today’s guest J V Crum would really like to ask yourself. At the core of building a great company today, J V explains, you must approach business from a consciousness perspective. J V gives us some highlights from his book and introduces the concept of Second-Stage Capitalism, where it’s just as much about the success of everyone involved- including the customer- as it is for the success of the business or business owner. Take it from a self-made millionaire: The days of making a sustainable fortune by marketing another useless gadget are over. To succeed in today’s business world, you need to provide intrinsic value. You need to understand how your product or service and the experience around it brings your customers and society as a whole to a better state. J V also explains the importance of strong customer experience principles in building and maintaining any business today. By combining social consciousness and excellent customer experience, J V has built a solid reputation and a strong foundation for doing good business. (Did we mention he made millions??)  Listen in and learn his secrets! About our guest J V Crum III, JD, MBA, became a self-made entrepreneur millionaire in his twenties. He is a best-selling author, keynote speaker, certified business coach, licensed attorney, serial entrepreneur, Huffington Post Columnist on conscious business, and is host of the #1 Ranked “Conscious Millionaire Podcast”, which is broadcast M-F. He is the Founder and CEO of Conscious Millionaire Institute LLC, a global entrepreneur business coaching, training, and wealth-product business. Connect with J V J V’s Site and podcast, Conscious Millionaire LinkedIn Twitter Facebook YouTube Related Content Check out J V Crum’s books 360Connext® post, 5 Ways to Instill Customer Focused Values Throughout your Organization Episode 102: Jim Rembach, Fast Leader Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today’s guest helps us understand emotional intelligence to bridge the gap between employee engagement and improved customer experiences. Emotional intelligence creates great customer experiences What is the connection between employee engagement and improved customer experience? Jim Rembach shares some of the most important ways true employee engagement helps the overall experience. It comes down to emotion, and the need to train for it is more important than ever. Improving emotional intelligence, as Jim explains, is the key to proper employee engagement. And it’s not just for workplace environments that revolve around a product or service that’s particularly emotional. All workplaces are emotional!  What can business leaders do TODAY to make their organizations more customer-centric from the inside out? Jim draws from real-life experience and shares some great stories of employee engagement successes and failures. It all points back to improving emotional intelligence, folks. And Jim has some great tips for getting started. Listen in and bridge that gap! About our guest Jim Rembach is a strategic and tactical adviser and coach who specializes in using analytics for leadership, organization development, employee engagement, and customer engagement to improve customer experiences. Jim is a certified Emotional Intelligence practitioner, Empathy Mapping Expert, a Certified Contact Center Auditor, An Even Better Place to Work Certified Expert, and an Employee Retention Specialist. Jim holds a U.S. trademark for the Servant Teamwork leadership and organizational transformation methodology. Jim is a speaker and author of nine books on contact center quality, employee engagement, customer experience, and leadership development. Jim is an Advisory Board Member for Customer Value Creation International, the talent development software company ResultPal and an expert for the Customer Experience Professionals Association and host of the Fast Leader Show podcast. Connect with Jim Twitter Google+ LinkedIn Facebook Jim’s website, Beyond Morale Jim’s podcast, Fast Leader Related Content FastLeader episode 019: Jeannie Walters Customers That Stick® post, Turning a Customer Service Culture 360Connext® post, Creating Epic Customer Connections: 6 Win/Win Employee Engagement Tips Episode 042: John Murphy on Emotional Intelligence Episode 054: Marilyn Suttle, Author of Who’s Your Gladys Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices