Your Best Manager

Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why! Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/ Take a good look in the mirror. Do you want to know the reason why your company may or may not be providing great customer service? You're staring at the answer. All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business. On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement. cus·tom·er serv·ice/ˈkəstəmər/ /ˈsərvəs/noun: the assistance and advice provided by a company to those people who buy or use its products or services.synonyms: client service, after-sales service, helpline Also discussed in today's episode: How does employee engagement impact customer service? Why is leadership transformation more important than employee transformation? What is the difference between a Rant Manager and a Rave Manager? Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/  

If you want to become a successful leader, then it's in your best interest to run out into the middle of a field during a thunderstorm.   Seriously!   Successful leaders are the ones who get struck by lightning.   The question is... how do you ensure that lightning will actually strike?   Show Notes: YourBestManager.com/Episode105

Hey, you've been really unproductive.   Want the cure?   Take a break and have some fun!   Seriously!   On today's show, I chat with productivity expert, Dave Crenshaw, about his new book and the correlation between having fun and increasing productivity.   ...And it may not be what you think!   Also discussed on today's episode: - Are we allowed to have fun at work? - The Ultradian Rhythm - What it means to sacrifice - How to find build a productive schedule through experimentation   Show Notes: YourBestManager.com/Episode104   Dave Crenshaw is the master of building productive leaders and has transformed hundreds of thousands of business leaders worldwide. He has appeared in TIME magazine, USA Today, FastCompany, and the BBC News. His courses on LinkedIn Learning have received millions of views. He has written three books and counting, including The Myth of Multitasking which was published in six languages and is a time-management bestseller. His fourth book, The Power of Having Fun, releases today, September 19th. Learn more about Dave at DaveCrenshaw.com.

What does it mean to be a gracious leader? On today's show, you'll be able to listen to gracious leadership in action as Dr. Marshall Goldsmith helps me out with a bad habit. Also discussed on today's episode: Who were Marshall Goldsmith's mentors? Why is courage such an important characteristic for leaders? How do you respond to employees who disagree with your decisions? What do top CEOs and professional athletes have in common? Show Notes & Bonus Content: YourBestManager.com/Episode103 At the recent Thinkers50 ceremony in London, Dr. Marshall Goldsmith was recognized again as the World’s #1 Leadership Thinker and #1 Executive Coach. His newest book, Triggers, is a #1 New York Times and Wall Street Journal best seller, as well as an Amazon Best Business Book of the Year. His two other New York Times bestsellers are MOJO and What Got You Here Won’t Get You There, both of which were recognized by Amazon as being in the top 100 books ever written in their field… oh and Marshall is the only author to have two books on the list. Additionally, Dr. Marshall Goldsmith is one of a select few executive advisors who has worked with over 150 major CEOs and their management teams. Support for this episode is provided by... you. To learn more, visit YourBestManager.com/Support

"How can I serve so powerfully that they never forget our conversation for the rest of our lives?" - Rich Litvin, The Prosperous Coach During this conversation, I talk with Meredith Bell about what it means to be a memorable manager, how to overcome the biggest roadblock to effective communication, and how to properly approach 360 Degree Feedback. Show Notes & Bonus Content: YourBestManager.com/Episode102 Meredith Bell has been an entrepreneur since 1982, and she’s an expert in helping companies develop the people side of their business. Meredith is co-founder and President of Performance Support Systems, a global software company based in Virginia. Their products are used by business consultants, executive coaches and Human Resource/training professionals to help managers become more effective leaders. One of Meredith strengths is building strong relationships. She and her business partners have worked together for 25 years, and many of their clients and resellers have done business with them for 20 years. She understands what’s required to build the loyalty and commitment that lead to repeat business and referrals. She takes pride in getting feedback like this, which is from a reseller who’s worked with her company since 1994: “Performance Support Systems is the epitome of the client-centered, high-integrity, high-support company with world class products. You could look for a lifetime and not find its equal.”   Support for this episode is provided by... you. To learn more, visit YourBestManager.com/Support   Music at the end of the show provided courtesy of: https://www.youtube.com/watch?v=ek2RKfleOwA

What is it, that differentiates the great leaders from everyone else? What sets apart the managers who create meaningful moments from the ones who are... forgettable? During this conversation, I talk with Mike Figliuolo about what it means to be authentic. We also discuss how managers can learn to let go and how to build trust through showing emotion.   Show Notes: YourBestManager.com/Episode101 Mike Figliuolo is an honor graduate of the United States Military Academy at West Point, where he graduated in the top 5 percent of his class. He served in the U.S. Army as an armor officer. Mike also spent time in corporate America as a consultant at McKinsey & Company and as an executive at Capital One and Scotts Miracle-Gro. As the founder and managing director of thoughtLEADERS, LLC, he and his team train senior executives at leading companies on leadership, strategy, communications, innovation, and other critical business skills. He is the author of three books – One Piece of Paper: The Simple Approach to Powerful, Personal Leadership, Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results, and The Elegant Pitch: Create a Compelling Recommendation, Build Broad Support, and Get it Approved. Support for this episode is provided by... you. To learn more, visit YourBestManager.com/Support

Welcome to Season 2 of the Your Best Manager Podcast, bringing you expert interviews, expert advice, and all the tools and resources you need to become a more effective leader. This is the kickoff show: "The best leaders get to live on. Think for a moment about the leaders you respect - whether they lead countries, organizations, communities, or families - who continue to live on because of the way they have shaped your thoughts and beliefs. Even though you may not notice it in the moment, the most effective leaders forever alter the course of your life Chances are, you will have many opportunities to lead during your own lifetime. If you're able to seize these opportunities, your influence will continue to grow for generations to come. Maybe it's the desire to make a lasting impact on the world that drives so many of us to want to lead." - Strengths Based Leadership, by Tom Rath & Barry Conchie, page 1 Show Notes: YourBestManager.com/Season2  

This is a bonus episode in between Season 1 & Season 2 of the Your Best Manager podcast. Season 2 is Scheduled for Launch August 21 In this interview with Barry Posner, co-author along with Jim Kouzes of The Leadership Challenge, you will learn why leadership development can sometimes feel really difficult and what it takes to be patient, to listen, and to lean in. So join me as we dive back into episode 14 of the Your Best Manager podcast, with Leadership Expert and Author, Barry Posner. Leadership is a Relationship, So Who Are You? Show Notes: YourBestManager.com/BarryPosner

This is a bonus episode in between Season 1 & Season 2 of the Your Best Manager podcast. During this conversation, you’ll learn what it means to be a more human leader and specifically, you’ll hear a story that Terry 'Starbucker' St. Marie shares where we went into lead a company that had been previously run by poor management, which hurt the culture and created a very low trust environment, in terms of how the front-line employees looked at leadership. And finally, you will learn the 7 most important words you could ever say. Show Notes: YourBestManager.com/TerryStarbucker

This 100th episode brings Season #1 of the Your Best Manager podcast to a close and during the show, I discuss: When Season #2 will start and what to expect I offer a preview of two exciting upcoming guests I discuss some of the changes coming to the format of the Your Best Manager podcast I share an exciting new opportunity for leadership coaching and development For the Show Notes, visit YourBestManager.com/100 To find out when the next live training on 'POSITIONING' is and to learn more about 'DIFFERENT', visit YourBestManager.com/Different

R. Shawn McBride is an authority helping successful business owners build companies that stand the test of time. He's a TEDx speaker, author of Business Blunders! and a frequent conference speaker on making business dreams come true and he's a frequent online contributor of videos and content on planning. Currently Shawn is working on his 50 State Tour of Business where he is traveling to all 50 States and interviewing businesses to learn what is great about American business today.  He is also defending the role of women in business in response to his TEDx talk on the same topic. Show Notes: YourBestManager.com/R-Shawn-McBride

It's true, nobody likes the micromanagement of intense performance metrics. And talking about numbers and data isn't really the most exciting thing in the world. But it's not about the numbers, it's about taking your people to a better place. Toward the end of the show, you'll get 3 very specific action items you can (and should) take with your team when it comes to performance. Show Notes: YourBestManager.com/98   #performancemetrics #yourbestmanager #leadership

There are so many things to celebrate and be grateful for, but are our countries doomed by pessimism, complaining, and a desire for our leaders to fail? On today's show, I share 5 points about leadership, responsibility, attitude, and action. 1. Our Perspectives Are Limited 2. Be Careful What You Wish For 3. The Best Case Scenario Is Change (But Perhaps Not What You Think) 4. The Bad Leader Could Be You 5. What Are You Going To Do About It? To read the transcript and grab the show notes, visit YourBestManager.com/97 #Canada150 #IndependenceDay2017 #PrayForOurLeaders #YourBestManager

Scott Love shows managers how to be the boss nobody will leave.  With over 20 years of empirical research, he gives managers tactical ideas to lead in a way that increases employee retention, reduces turnover, and attracts high achievers.  He is a successful entrepreneur, professional keynote speaker, the author of  Why They Follow, and is a graduate of the United States Naval Academy in Annapolis, Maryland. Show Notes: YourBestManager.com/ScottLove

The last fireside chat was back in February for Episode 43. A lot has happened since then, but as the Your Best Manager podcast approaches episode 100 (next Friday), I thought it was time to evaluate some things in my business, make a few pivots, and share those changes and updates with you, the listener. Now, this conversation is intended for those of you who have been listening for a while. For the subscribers, the members of my private Facebook group, the ones who get my email updates... the ones who have been with me and stuck with me as this thing has continued to grow over the past few months. So first of all, to you... Thank You. Of course, if this is the first episode you come across or if you've only listened to a couple shows, you are welcome to grab a seat by the fire as well, but just understand that some of the things I share may not resonate with you so much as with others. Regardless, I hope you enjoy today's episode. You can visit the show notes page at YourBestManager.com/95, but to make things easier, I've got 3 easy links below: The Next Free Training Class: YourBestManager.com/Webinar The Private Facebook Group: Facebook.com/Groups/UncoverYourLeadershipPotential The "What If" Project: YourBestManager.com/WhatIf

Well worth the listen and definitely worth checking out the show notes! Show Notes: YourBestManager.com/94 During today's episode, I'll give you 15 messages to communicate. Messages you should be comfortable and confident communicating to your professional network, to your employees, and to your boss. And sure, they sound like really good ideas. But good ideas that are never implemented are useless ideas. So the real question today is, what will hold you back from communicating these messages? Well, if you don’t care about your career enough or your people enough, that would be one thing, but more realistically, maybe you aren’t a very good communicator. I don’t mean that as a knock on you, but communication skills aren’t valuable because everyone has them, they are valuable because great communicators are rare. So what’s the difference between great communicators and poor communicators? Practice. It’s not vocabulary or personality type or typing skills or anything like that. Those things help you write books and articles and maybe win some awards if you’re good enough, but when it comes to business communication, what we are talking about today, it’s about figuring out your message and then helping people to understand it. So I’m not going to recommend that you implement everything I’ve taught you today. That’ would probably be overwhelming. I am going to recommend you start with one habit, one thing that you can do every week to practice being an effective communicator.

On today's show, I chat with Andreas about what it truly means to care for your people. Andreas Jones is a Leadership and Business Consultant, Coach and Advisor at BattleTestedLeadership.com where he works with business owners and leaders to help them implement profitable habits, systems and processes to grow their business without stress, overwhelm and burnout. Andreas is also an award winning bestselling author, business growth strategist, leadership consultant, and columnist at Forbes Magazine, The Huffington Post, CEO World Magazine, Influencive.com and LifeHack.org Show Notes: YourBestManager.com/AndreasJones

On today's show, Dr. Matthew Jelavic talks about CIM Chartered Managers Canada and we dive into the importance of mentorship, and the difference between managers and leaders... and whether or not it even matters. Dr. Matthew Jelavic is the National President & CEO and the Chair of the National Board of Directors and Executive Committee for Chartered Managers Canada, where he provides overall governance and strategic leadership within Canada’s leading chartered professional management institute, certifying body, and academic program accrediting body. CIM Chartered Managers Canada was founded in 1942 and has graduated and certified over 80,000 managers. Matthew is also a Licensed Professional Engineer, a Chartered Engineer, a Fellow of the Chartered Management Institute and a Fellow of the Royal Society for the Encouragement of Arts, Manufactures and Commerce. Show Notes: http://yourbestmanager.com/MatthewJelavic

The Productivity Solution: If I told you I had the answer to how managers and their teams can get more done in less time, would you believe me? Show Notes: YourBestManager.com/91 Alright, so this is probably the single biggest challenge that holds back managers from reaching their potential and I have absolutely no idea why it’s taken me 90 episodes to talk about it. But here I am today and I’m going to talk about it, but I’m actually not going to solve it right now. While I’ll tell you the solution, I don’t have time right now to dive into exactly how to solve it, because this topic is just way too important to just scratch the surface, so I’d rather go in depth another time. I'm talking about time management and productivity. Go into any office. Go onto any production floor. Hop into any retail establishment. Walk onto any construction site. And speak with any manager. It’s the same complaint. I could be a better leader. I could get more done. I could have a more significant impact. I could turn things around. I could achieve me goals. If only. If only I had more time.  

Show Notes: YourBestManager.com/90 Free Training: YourBestManager.com/Webinar

Dr. Hans Finzel is a successful author, speaker and trusted authority in the field of leadership. For 20 years he led international non-profit World Venture, serving in over 65 countries. Hans speaks and writes on practical leadership principles from the real world, not the classroom. He has written ten books, including his bestseller “The Top Ten Mistakes Leaders Make”. And Hans has just released his 10th book, “The Top Ten Ways to Be A Great Leader” and his books have been translated into over twenty foreign languages. Today he serves as President of HD Leaders. Show Notes: YourBestManager.com/HansFinzel

Free Webinar on Thursday June 15th - We Do Employee Engagement Different. Register Here --> YourBestManager.com/Webinar Show Notes: YourBestManager.com/88

I'm not sure how we fit so much great content on building relationships, networking, leading, personal development, and igniting change... into just one episode, but we did! Jason Treu is a top business and executive coach who simplifies business problems and guides business leaders to previously unimagined accomplishments. He helps them find the shortest, simplest path to exponential success and to become visionary leaders. That's why his clients across the world call him the "CEO's Secret Weapon". Jason also has "in the trenches experience" helping build a billion dollar company and working with many Fortune 100 companies. He's worked alongside well known CEOs such as Steve Jobs, Mark Hurd at HP, Mark Cuban, and many others. Jason has also published three books and his bestselling book, Social Wealth, the how-to-guide on building extraordinary business relationships that influence others, has sold more than 45,000 copies and has been #1 in four business categories. Show Notes: YourBestManager.com/JasonTreu

Jenny Blake is an author, career and business strategist and international speaker who helps people organize their brain, move beyond burnout, and build sustainable, dynamic careers they love. She is the author of PIVOT: The Only Move That Matters is Your Next One, which recently won an award for Axiom Best Business Book in the Careers category, and Life After College. After two years at a technology start-up followed by five years at Google in Training and Career Development, Jenny moved to New York City in 2011 where she has been running her own consulting business in the years since. Jenny combines her love of technology with her superpower of simplifying complexity to help clients pivot their career or business. Her motto: if change is the only constant, let’s get better at it. Show Notes: YourBestManager.com/JennyBlake

On today's episode, I talk about how McDonald's taught me about effective coaching.  I share a concrete definition for coaching, I talk about the differences between coaching, training, managing, and leading, then I discuss why all managers need to be good coaches and finally, I provide a couple actionable tips for how to know when to actually put on the coaching hat. Also mentioned in this episode: The "What If" Project (YourBestManager.com/WhatIf) The "Different" Leadership Development Program (YourBestManager.com/Today) Show Notes: YourBestManager.com/85  

On today's show, we talk about the impact that our actions have on the people we lead. Sometimes they are intentional, sometimes unintentional. Sometimes they are positive... and sometimes... maybe not. Featured on FOX, CBS, ABC & NBC, Betsy Allen-Manning is well known for developing credible, respected & impactful leaders for organizations. With over 15 years experience as a leader for multi-billion dollar corporations, including the Beverly Hilton, Wynn Hotels & Disney, Betsy has been able to develop employee training programs for the Golden Globe events and Encore Beach Club, which is Steve Wynn’s $70 million dollar establishment in Las Vegas. As a leader, keynote speaker & corporate trainer, Betsy trains leaders for some of the top companies in the nation, including: Toshiba, BMW, TSA and the U.S. Department of Defense. Show Notes: YourBestManager.com/BetsyAllenManning

Happy Wednesday Everybody! And it is actually Wednesday, May 31st 2017 when I am recording this, and this episode is being released Wednesday May 31st 2017, which means I am recording this show extremely last minute. But that’s partly by design, because I’ve got an exciting announcement to make and I wanted to make sure that it was actually ready before I put this show together! Although to be honest, it would have been really nice if everything was ready about 8 hours ago. Regardless, welcome to another episode of the Your Best Manager podcast! I’m hijacking my own show today with a very short message instead of a leadership expert interview because I’m going to ask you to do something for me today and I didn’t want anything else to compete with this message. And I’d like you to take action on what I am about to say, right now. I’ve only mentioned this a few times on the podcast, but tomorrow is the official launch of the “What If” Project. I’d like you to join me for it. So click this link right now --> Join the "What If" Project: 30 Days. 30 Leadership Tips. 30 Opportunities. You can watch a video there, enter your name and email address, and that’s it. You are done! And while you are doing that, I’ll explain exactly what the “What If?” project actually is. Essentially, it’s 30 days of free leadership development training. Because the concept is… well, what if? What if managers did just ONE thing, Every Day, to become a different kind of manager? Like, what if all it took to become a better leader was to do just one small thing, each and every day? I can do one small thing every day. Everyone can do one small thing. Big change can be daunting, but big change often happens through the snowball effective of small changes, of tiny little steps, over time. So what I am doing is I am going to be sharing 30 leadership tips over 30 days. And these 30 leadership tips are primarily based off of conversations I’ve had with other leadership experts on this show. And once you sign-up for the What If project, through this link --> Join the "What If" Project: 30 Days. 30 Leadership Tips. 30 Opportunities. ...You will get access to all of these 30 tips, which I’ll be delivering through short, 5-minute-ish, live videos, every day! And, if you don’t use Facebook, don’t worry. Although I’ll be doing these videos through Facebook live, I’ll also be emailing out the tip of the day, every day, and posting the video replays on my website afterward so that you don’t miss a thing. Also, I am going to be hosting 4, 30-minute webinars through the course of the month on 4 topics, including performance management, employee engagement, recruiting and retention, and time management. And even if you aren’t actually listening to this podcast episode on Wednesday May 31st… so even if it’s June 27th when you are listening to this episode, you can still sign-up, right now, and access everything. BUT. There is a reward for those of you who sign-up earlier… like, the sooner, the better the reward… but I can’t tell you what that reward is, you’ll just have to find out for yourself. Alright, so again… click this link (Join the "What If" Project) to sign up, join me every day for 30 days as I share some of the 30 best leadership tips I know (tips that are backed up by some of the incredible guests I’ve had on this show), and let’s get this snowball of leadership change rolling! I can’t wait.

Many managers don't think that employee training is their responsibility... that maybe it's HR's job or corporates job, or even on the employee to figure it out on their own. Other managers recognize the responsibility they have to ensure their people are trained properly, but when it comes to actually teaching new material? Well, they aren't very good at it. Regardless of where you fall, I'll reinforce why it's your responsibility to be an effective trainer but I'll also share with you a 4-step employee training framework that just... works! Show Notes: YourBestManager.com/82

"8 years later, I welcome failure!" - Sean Douglas Sean Douglas is a veteran of the United States Air Force, a certified Master Resilience Trainer, and a professional Motivational & Inspirational Speaker. He enlisted in the Air Force in 2001 right after 9/11, has been deployed to multiple locations, and performed a multitude of duties all over the world. Sean spent four years as a Drill Instructor in Air Force Basic Training where he developed over 600 young men and women into military leaders. Not surprisingly, he is energetic and passionate about inspiring others to succeed. Sean’s interactive training develops the participants’ skills in the Mental, Physical, Social and Spiritual domains of Resilience, and leaves people better equipped to manage change effectively. Show Notes: YourBestManager.com/SeanDouglas

“You’re not a manager to make friends, you’re a manager to help people be their best.” - Glenn Mattson Glenn Mattson is a seasoned veteran of the selling profession. He’s personally built one of the leading franchises for Sandler Training with his office ranking consistently in the top 1% of trainers worldwide. His niche is working with financial services producers and field managers who want to shorten their selling cycles, grow their revenues and boost their team’s productivity and margins for profit. Among Glenn’s clients are MDRT as well as Court of The Table members who attribute a great deal of their success to the principles, practices and, above all, the accountability Glenn brings to their practice. Glenn is based in Long Island, NY but he’s usually ‘in the field’, working with clients all over the US to help them grow their business, revenues, and profits. Show Notes: YourBestManager.com/GlennMattson

While there are 5 reasons why you don't need to have a weekly staff meeting, there are 2 reasons why you need one... but maybe not just one. Maybe two. Sound over the top? Perhaps, but while most weekly staff meetings lower productivity and employee engagement, my non-conventional approach to weekly staff meetings improves communication and leads to motivated teams. Show Notes: YourBestManager.com/79

It’s important from time to time to offer some differing perspectives on leadership styles and management styles that work really well within their context. On today's show, I chat with Michael Mindes about a unique and non-conventional approach to leadership... that really works! Michael Mindes is the Founder of a multi-award-winning company of hobby board games, which he grew from a side interest into a multi-million dollar business. Michael’s company, Tasty Minstrel Games (TMG), exists to heal the world by providing games that strengthen family unity, communication, and love. There is also a particularly interesting aspect to the way in which Michael runs his office based team. He has implemented a 'self-directed’ approach where there is no hierarchy and each team member is self-organized. It has proved to promote a happy, productive work environment and continues to make Michael’s business thrive. Show Notes: YourBestManager.com/MichaelMindes

I chat with Kevin Kruse about employee engagement, leadership development, one-on-one meetings, and how managers can and should give feedback! Kevin Kruse is the Founder & CEO of LEADx.org, a New York Times Bestselling Author, and the Host of the LEADx Podcast. After discovering the power of Wholehearted Leadership and Extreme Productivity, Kevin built and sold several, multimillion dollar technology companies, winning both Inc. 500 and Best Place to Work Awards along the way. Kevin is also the author of several books including We: How to Increase Performance and Profits through Full Engagement, Employee Engagement 2.0, and 15 Secrets Successful People Know About Time Management. He is a Forbes leadership columnist and was also named to the Top 100 Business Thought Leaders list by Trust Across America. Show Notes: YourBestManager.com/KevinKruse

On today's show, I discuss my new course (launching on Udemy.com) all about hiring. The Ultimate Manager's Guide to Hiring Great People: Find Applicants, Identify Promising Candidates, Screen & Interview Potential Employees, and Make Great Hiring Decisions. I'll tell you why I created the course, what's included, and how you can get it for free... if you act fast! Show Notes: http://yourbestmanager.com/76 Get the hiring course for Free: http://yourbestmanager.com/hiring

In this episode, I chat with Heather Havenwood about the gender gap, avoiding a victim mentality, embracing your strengths, and finding a career that... just... fits! Heather Ann Havenwood, CEO of Havenwood Worldwide, LLC and Chief Sexy Boss, is a serial entrepreneur and is regarded as a top authority on internet marketing, business strategies, and marketing. Since marketing her first online business in 1999, bringing together clients and personal coaches, she has played an active role in the online marketing world since before most even had a home computer. In 2006, she started, developed and grew an online information marketing publishing company from ground zero to over $1 million in sales in less than 12 months. Heather has been named one of the Top 50 Must Follow Women Entrepreneurs for 2017 by the Huffington Post. She is also the author of Sexy Boss: How the empowerment of women is changing the Rule Book for Sex, Money, and Success. Show Notes: http://yourbestmanager.com/heatherhavenwood

Darci Lang is an inspiring motivational speaker who specializes in assisting organizations by creating a new philosophy within the workforce - Focus on the 90% - affecting change, solutions, innovation, and leadership. She challenges participants to look in the mirror and reflect on the positives in life: what we have, what we can change, and how our focus affects those around us, at work and in our personal lives. Darci is a professional speaker, a best-selling author, a blogger, a wife and a mom to two teenage children. She has won the Saskatchewan Woman Entrepreneur of the Year Award, Achieving Business Excellence Award, been a finalist in the Canadian Women Entrepreneur of the Year Awards and nine other nationally recognized business excellence awards. Show Notes: YourBestManager.com/DarciLang

Whether you are responsible for 50-60 employees or you only have 2-3 direct reports, quarterly meetings are incredible opportunities. In today's episode, I'll teach you why a quarterly team meeting can be so valuable, the dangers of screwing it up, and I'll take you step-by-step through how to pull off and run an engaging, educational, inspiring meeting that will set the tone for high team performance. Show Notes: http://yourbestmanager.com/73-how-to-absolutely-crush-your-next-quarterly-team-meeting

Lee Caraher is the Founder and CEO of Double Forte, a national public relations and digital media agency, based in San Francisco, that works with beloved consumer, technology, and wine brands. Lee is a highly sought after communications expert known for her business-building acumen and insights. Lee is also an acclaimed author and speaker and a recognized expert on creating high performing, positive, intergenerational workplaces. Through her work, she shows companies how to embrace the qualities of different generations, and how to recognize the significant benefits of shifting the definition of company loyalty from a long tenure of employment to a lifetime of allegiance regardless of employment status. Check out Lee’s most recent book, The Boomerang Principle: Inspire Lifetime Loyalty from Your Employees Show Notes: YourBestManager.com/LeeCaraher

  Dan Lok, A.K.A, The King of High-Ticket Sales, is one of the highest-paid and most in-demand consultants in the luxury and high-ticket space. Dan is the creator of High-Ticket Millions Methodology (™), the world’s most advanced system for getting high-end clients and commanding high fees with no resistance. He works exclusively with business coaches, consultants, executive coaches and other service professionals who want a more sustainable, leveraged lifestyle and business through high-ticket programs and equity income. Dan is one of the extremely rare keynote speakers and business consultants that actually owns a portfolio of highly profitable business ventures. Not only is he a two-time TEDx opening speaker, he’s also an international best-selling author of over 12 books and the host of the Shoulders of Titans show. Show Notes: http://yourbestmanager.com/danlok

One-on-One Meetings: What they are, why they are effective, and how to run them. What is a One-on-One meeting? Well, quite simply, a one-on-one meeting is a meeting between two people. The manager and the employee. But the key thing is that while it is your responsibility as a manager to organize, schedule, and ultimately ensure the meeting is a good use of time... it's not your meeting. It's your employee's meeting and it's your employee's agenda. (Visit Show Notes for Full Transcription)   CLICK HERE to download your one-on-one meeting agenda template   Show Notes: http://yourbestmanager.com/70-one-on-one-meetings  

Neville Chamberlain is the CEO of Britewrx Inc. and a Transformational Business Strategist who helps organizations align their boards, executive and management teams, rapidly develop strategy, innovate business models and develop new products and services. With a 30+ year career spanning technology, multiple CxO positions, consulting, large and small enterprises and various startups in multiple countries, Neville has the breadth, depth and track record to engage with teams at any level and bring about radical change in culture, thinking, technology and business. Show Notes: YourBestManager.com/NevilleChamberlain

Dr. Jason Brooks has almost 25 years’ experience in senior leadership roles in multi-million and multi-billion dollar organizations in multiple industries. He is founder and CEO of The Catalyst Leadership Group, a leadership solutions firm focused on growing leaders from the “inside-out” and helping them to unleash their full potential to deliver high-impact results through their work and leave a legacy of success and significance in life. As an entrepreneur, executive leadership consultant, executive coach, bestselling author, speaker, and co-host of the Step into Leadership Podcast, he brings a heart for helping leaders of all kinds achieve their greatest potential, one step at a time. Dr. Jason lives just north of Nashville, Tennessee with his bride, Darla and three wonderful children. Show Notes: http://yourbestmanager.com/drjasonbrooks

The topic for today’s episode is how to run a great meeting.  If you’ve been with me over the past couple of months, you know that I’m going through a series each Monday on the Fundamentals of Management, and one of the core skills that every manager needs to develop is the ability to run a great meeting. So, in preparation for this show, like I do every week, I spent some time researching and reviewing some of the advice that is out there on the topic of running a meeting. What’s funny is that almost every single article, video, blog post, and book, on this subject starts off the same way. Like, exactly the same way. Show Notes: http://yourbestmanager.com/67-how-to-run-a-great-meeting-reverse-engineered It goes something like this, [clear throat] We’ve all been there. Sitting around that boardroom table, wishing we were anywhere but in this unnecessary meeting, listening to the boss or some other person drone on about stuff we already know or don’t really need to know. It’s that this point that I am supposed to cut away from whatever vivid depiction of a complete waste of time I’ve drawn out and transition into a word of warning. You know, you should probably listen to what I’m about to teach you, otherwise, the meetings you run could be just like this. Boring, useless, unproductive, and demoralizing to your team. What’s sad though is that 90% (actually, since I’m making this stat up, let’s go with 99%), 99% of the advice that follows begins with this foundational point: The first step to running a great meeting is to ensure the meeting is necessary. Define the purpose of the meeting and if you are an overachiever, write it down and meditate on it. Now, I’m obviously poking fun at this advice for a reason, and it’s not because that’s bad advice.  In fact, I agree, there are many meetings that appear to be run without a clear purpose and at best are simply unnecessary uses of time and resources. The problem is, and you know this if you’ve ever run a meeting before, you ran the meeting because you thought there was a good reason for it! I mean, let’s be honest, who has ever decided to run a meeting without an objective in mind? Who sat in their office and thought, I’m going to gather my team together for an hour and a half to intentionally waste their time. No one! So if everyone who runs a meeting runs a meeting with a purpose or objective in mind… why is this always the first piece of advice given? Why does every meeting expert start off by telling people, telling managers and leaders, to define a purpose for the meeting? I don’t know, actually. Maybe the advice always starts off this way because most meetings aren’t run well, and it’s a really easy first step. But instead of regurgitating the common top 10 tips on running a great meeting, I’m going to reverse engineer how to run a great meeting, and hopefully, provide you with some actionable advice you can walk away from this conversation with. You ready? Let’s go. How To Run a Great Meeting, Reverse Engineered (CONTINUE SHOW NOTES)

Lolly Daskal is one of the most sought-after leadership coaches in the world. Her extensive cross-cultural expertise spans 14 countries, six languages and hundreds of companies. As founder and CEO of Lead From Within, her proprietary leadership program is engineered to be a catalyst for leaders who want to enhance performance and make a meaningful difference in their companies, their lives, and the world. Lolly was designated a Top-50 Leadership and Management Expert by Inc. Magazine, Huffington Post honored Lolly with the title of The Most Inspiring Woman in the World, and her writing has appeared in HBR, Inc.com, Fast Company (Ask The Expert), Huffington Post, Psychology Today, and others. Lolly’s proprietary insights are the subject of her new book, The Leadership Gap: What Gets Between You and Your Greatness. Show Notes: http://yourbestmanager.com/lollydaskal

Dr. James Kelley is the Founder and CEO of Brave Endurance, a consultancy that assists organizations in gaining a better understanding of their employees’ well-being. He is also the host of the “Executives After Hours: Real Conversations with Leaders” podcast. James has developed strong partnerships around the world and brings them to the table when partnering with a client to enhance their well-being initiative. James brings a unique leadership style and perspective to the corporate well-being space, due to his marketing, research, and cultural experience. Show Notes: YourBestManager.com/DrJamesKelley

Do you want to make a great hiring decision? Use these 5 interview questions to ensure that you've got the right candidate. Show Notes: YourBestManager.com/64-5-best-interview-questions-great-managers-ask

Gene Hammett is a writer, speaker, and strategic coach. He is the founder of LeadersintheTrenches.com and the host of the Leaders in the Trenches Podcast which is recognized as a top podcast for entrepreneurial leaders. Over 1 million people have listened to his podcast or used his materials to shift their inner game to create winning strategies. Gene’s specialty is helping leaders become THE choice rather than A choice in their market. Show Notes: YourBestManager.com/GeneHammett

Well isn't this embarrassing. Episode 62 was supposed to be another epic interview and it was supposed to have been released this morning (Wednesday) at 4 AM MST... but it wasn't. I'm... sorry? Don't worry, I explain it all in this episode (if you can even call this an episode) More Info: YourBestManager.com/where-is-episode-62/

Continuing the series on the Fundamentals of Management, this is the 3rd of 4 episodes on the topic of hiring! As a former Recruiter, that means that I get the opportunity to summarize what I learned over 8 years of helping companies hire people. This is the 10-step plan that the best managers follow when hiring internally. So if you are ready to hire? Well, here's your plan! PLUS - check out the show notes for an epic resource / recruiting guide! Show Notes: YourBestManager.com/61-hiring-right-candidate-10-steps

Andy Paul is an Author, Speaker and Sales Acceleration Strategist. Andy writes and speaks on topics such as sales process, sales effectiveness, sales strategies, and sales productivity. Andy also hosts a top-rated podcast, Accelerate! Where he interviews the world’s foremost sales minds six times a week. Show Notes: YourBestManager.com/AndyPaul

Jay Irwin is an adventurous soul who is determined to inspire people through wilderness experiences. During a 23-year rewarding career in the computer software industry, Jay had the opportunity to lead and inspire companies to enhance their productivity and success through innovative software solutions. Jay is now the CEO of CBST Adventures, which is a company designed to utilize Experiential Leadership Development and Teambuilding to build better teams and empower leaders and managers to lead in a strong and more dynamic way. Show Notes: YourBestManager.com/JayIrwin