Podcast appearances and mentions of lisa ford

How can companies improve customer experience in a world where expectations are constantly evolving? In this episode of The Leadership Habit podcast, host Jenn DeWall sits down with internationally recognized customer service expert Lisa Ford to explore how leaders can create a culture that drives customer loyalty, boosts satisfaction, and strengthens relationships with both new […] The post How to Build Customer Loyalty that Lasts with Lisa Ford appeared first on Crestcom International.

January 17, 2025 ~ Andrew Stein, Children's Foundation President and CEO and Lisa Ford discusses the Children's Foundation selecting 11 youth service organizations for the Michigan Central Station Children's Endowment Initiative.

Are you struggling to create lasting emotional connections with customers? Learn the key differences between customer service and customer experience from leading experts Stacy Sherman and featured guest, Lisa Ford. You'll hear practical strategies to drive loyalty by truly understanding your customers, showing you value them, and creating seamless, personalized journeys. By the end of the episode, you'll be equipped with proven strategies on leadership, processes, and technology investments essential for transitioning from basic service to delivering memorable end-to-end experiences. These insights will empower you to enhance customer engagement, significantly boost retention, and propel your brand's growth. Details at

In this episode, I'm taking an expert's advice on mental health and how to shift from trauma to growth. Mental health is a subject that is often taboo, but it's important that we talk about it. This audio is designed to help you understand how trauma can Affect your mental health and how to shift from trauma to growth. I'll be discussing topics like how to identify trauma, the mental health effects of trauma, how to handle trauma, and how to grow from trauma. If you're struggling with mental health or want to learn more about how to shift from trauma to growth, then this podcast is for you! I hope you enjoy it and that it helps you to understand and address your mental health. Here is the full video of this interview: https://youtube.com/live/IiJOQnIOMZM un edited/uncut.

In this week's episode, I am happy to welcome the lovely Lisa Ford from her home in Pennsylvania. Lisa is a multi-skilled counselor, therapist and educator, who delivers expertise in post-secondary career planning, conflict resolution, crisis intervention, emotional processing, trauma psychoeducation, relationship dynamics and child study case management with mental health advocacy, coping skills implementation and cognitive-behavioral interventions. She blends her career experience with life experience. to deliver a message of hope, growth and "tell it like it is" reality.Lisa was the product of the child-rearing of a mentally ill parent and had a first-hand look at the experiences involved with the pandemic and the mental crises, when she left the field of education to support her daughter, who underwent a mental health breakdown. She is in the unique position to bring attention to the importance of creating mental health awareness and mental health advocacy from the perspective of a former School Counselor, trauma survivor and mother of a trauma survivor.  She combines her experience in education and clinical therapy to create a new perspective in providing mental health coaching, psychotherapy and goal setting for a better future.Lisa is now working as a Psychoeducational Consultant, Speaker, Writer and Social Influencer advocating for the need to "take control of your trauma, before your trauma takes control of you." Ford is in the process of creating a consulting business, Cause and Effect Trauma Healing and Recovery, to help educate others on how to not only learn from trauma, but to become empowered by it and use it as a catalyst for growth and change.This episode discusses Lisa's childhood struggles raised by a mentally ill parent, her personal journey supporting a daughter with a learning disability and mental health diagnosis, changing careers, coping with a mental health and learning disability diagnosis and much more.It has been my pleasure to have Lisa join me, and I know, my listeners, that you will enjoy the episode. Please, head to Amazon or Takealot at the link and get your copy of my E-book or paperback book edition, Ray of Light, and please leave me a rating and review. It would mean the world to me.Amazon.com Link: https://lnkd.in/df_4QV6STakealot.com  Link: https://lnkd.in/dGUQKPKNEnjoy the episode, and a special thank you to my listeners for joining me on this journey. If you wish to connect with Lisa, you can check out his website link below. Website: http://www.causeandeffecttraumahealing.com/Email: lford@causeandeffecttraumahealing.comSupport the showPlease support the show on Paypal: PayPal.Me/marlenegmcconnell

Our Books in Dark Times series offered John this 2021 chance to speak with Lorraine Daston of the Max Planck Institute for the History of Science. Her list of publications outstrips our capacity to mention here; John particularly admires her analysis of “epistemic virtues” such as truth to nature and objectivity in her 2007 Objectivity (coauthored with Peter Galison). Although she “came of age in an era of extreme contextualism” Daston is anything but time-bound. She starts things off in John's wheelhouse with Henry James, before moving on to Pliny the Younger–no, not the scientist, the administrator! Then she makes a startling flanking maneuver to finish with contemporary Polish poetry. John puffs to keep up… Discussed in this episode: Henry James, Portrait of a Lady (Nicole Kidman as Isabel Archer, American abroad, in Jane Campion's Portrait of a Lady) Pliny the Younger, Letters (“the very model of the good civil servant”) Lisa Ford, Settler Sovereignty Ovid, Tristia Zbigniew Herbert, e.g. Mr. Cogito Wislawa Szymborska View with a Grain of Sand D. H. Lawrence, “Snake” (and other animal poems) Peter Godfrey-Smith, Other Minds (“This [octopus encounter] is probably the closest we will come to meeting an intelligent alien.”) George Herbert, “The Rose“ Olga Tokarczuk, Drive Your Plow over the Bones of the Dead Stanislaw Lem, Solaris (1961) and The Futurological Congress (1971) Listen and Read: 41 RTB Books in Dark Times 13: Lorraine Daston, Historian of Science Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Our Books in Dark Times series offered John this 2021 chance to speak with Lorraine Daston of the Max Planck Institute for the History of Science. Her list of publications outstrips our capacity to mention here; John particularly admires her analysis of “epistemic virtues” such as truth to nature and objectivity in her 2007 Objectivity (coauthored with Peter Galison). Although she “came of age in an era of extreme contextualism” Daston is anything but time-bound. She starts things off in John's wheelhouse with Henry James, before moving on to Pliny the Younger–no, not the scientist, the administrator! Then she makes a startling flanking maneuver to finish with contemporary Polish poetry. John puffs to keep up… Discussed in this episode: Henry James, Portrait of a Lady (Nicole Kidman as Isabel Archer, American abroad, in Jane Campion's Portrait of a Lady) Pliny the Younger, Letters (“the very model of the good civil servant”) Lisa Ford, Settler Sovereignty Ovid, Tristia Zbigniew Herbert, e.g. Mr. Cogito Wislawa Szymborska View with a Grain of Sand D. H. Lawrence, “Snake” (and other animal poems) Peter Godfrey-Smith, Other Minds (“This [octopus encounter] is probably the closest we will come to meeting an intelligent alien.”) George Herbert, “The Rose“ Olga Tokarczuk, Drive Your Plow over the Bones of the Dead Stanislaw Lem, Solaris (1961) and The Futurological Congress (1971) Listen and Read: 41 RTB Books in Dark Times 13: Lorraine Daston, Historian of Science Learn more about your ad choices. Visit megaphone.fm/adchoices

Our Books in Dark Times series offered John this 2021 chance to speak with Lorraine Daston of the Max Planck Institute for the History of Science. Her list of publications outstrips our capacity to mention here; John particularly admires her analysis of “epistemic virtues” such as truth to nature and objectivity in her 2007 Objectivity (coauthored with Peter Galison). Although she “came of age in an era of extreme contextualism” Daston is anything but time-bound. She starts things off in John's wheelhouse with Henry James, before moving on to Pliny the Younger–no, not the scientist, the administrator! Then she makes a startling flanking maneuver to finish with contemporary Polish poetry. John puffs to keep up… Discussed in this episode: Henry James, Portrait of a Lady (Nicole Kidman as Isabel Archer, American abroad, in Jane Campion's Portrait of a Lady) Pliny the Younger, Letters (“the very model of the good civil servant”) Lisa Ford, Settler Sovereignty Ovid, Tristia Zbigniew Herbert, e.g. Mr. Cogito Wislawa Szymborska View with a Grain of Sand D. H. Lawrence, “Snake” (and other animal poems) Peter Godfrey-Smith, Other Minds (“This [octopus encounter] is probably the closest we will come to meeting an intelligent alien.”) George Herbert, “The Rose“ Olga Tokarczuk, Drive Your Plow over the Bones of the Dead Stanislaw Lem, Solaris (1961) and The Futurological Congress (1971) Listen and Read: 41 RTB Books in Dark Times 13: Lorraine Daston, Historian of Science Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/literary-studies

Our Books in Dark Times series offered John this 2021 chance to speak with Lorraine Daston of the Max Planck Institute for the History of Science. Her list of publications outstrips our capacity to mention here; John particularly admires her analysis of “epistemic virtues” such as truth to nature and objectivity in her 2007 Objectivity (coauthored with Peter Galison). Although she “came of age in an era of extreme contextualism” Daston is anything but time-bound. She starts things off in John's wheelhouse with Henry James, before moving on to Pliny the Younger–no, not the scientist, the administrator! Then she makes a startling flanking maneuver to finish with contemporary Polish poetry. John puffs to keep up… Discussed in this episode: Henry James, Portrait of a Lady (Nicole Kidman as Isabel Archer, American abroad, in Jane Campion's Portrait of a Lady) Pliny the Younger, Letters (“the very model of the good civil servant”) Lisa Ford, Settler Sovereignty Ovid, Tristia Zbigniew Herbert, e.g. Mr. Cogito Wislawa Szymborska View with a Grain of Sand D. H. Lawrence, “Snake” (and other animal poems) Peter Godfrey-Smith, Other Minds (“This [octopus encounter] is probably the closest we will come to meeting an intelligent alien.”) George Herbert, “The Rose“ Olga Tokarczuk, Drive Your Plow over the Bones of the Dead Stanislaw Lem, Solaris (1961) and The Futurological Congress (1971) Listen and Read: 41 RTB Books in Dark Times 13: Lorraine Daston, Historian of Science Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/intellectual-history

Our Books in Dark Times series offered John this 2021 chance to speak with Lorraine Daston of the Max Planck Institute for the History of Science. Her list of publications outstrips our capacity to mention here; John particularly admires her analysis of “epistemic virtues” such as truth to nature and objectivity in her 2007 Objectivity (coauthored with Peter Galison). Although she “came of age in an era of extreme contextualism” Daston is anything but time-bound. She starts things off in John's wheelhouse with Henry James, before moving on to Pliny the Younger–no, not the scientist, the administrator! Then she makes a startling flanking maneuver to finish with contemporary Polish poetry. John puffs to keep up… Discussed in this episode: Henry James, Portrait of a Lady (Nicole Kidman as Isabel Archer, American abroad, in Jane Campion's Portrait of a Lady) Pliny the Younger, Letters (“the very model of the good civil servant”) Lisa Ford, Settler Sovereignty Ovid, Tristia Zbigniew Herbert, e.g. Mr. Cogito Wislawa Szymborska View with a Grain of Sand D. H. Lawrence, “Snake” (and other animal poems) Peter Godfrey-Smith, Other Minds (“This [octopus encounter] is probably the closest we will come to meeting an intelligent alien.”) George Herbert, “The Rose“ Olga Tokarczuk, Drive Your Plow over the Bones of the Dead Stanislaw Lem, Solaris (1961) and The Futurological Congress (1971) Listen and Read: 41 RTB Books in Dark Times 13: Lorraine Daston, Historian of Science Learn more about your ad choices. Visit megaphone.fm/adchoices

Our Books in Dark Times series offered John this 2021 chance to speak with Lorraine Daston of the Max Planck Institute for the History of Science. Her list of publications outstrips our capacity to mention here; John particularly admires her analysis of “epistemic virtues” such as truth to nature and objectivity in her 2007 Objectivity (coauthored with Peter Galison). Although she “came of age in an era of extreme contextualism” Daston is anything but time-bound. She starts things off in John's wheelhouse with Henry James, before moving on to Pliny the Younger–no, not the scientist, the administrator! Then she makes a startling flanking maneuver to finish with contemporary Polish poetry. John puffs to keep up… Discussed in this episode: Henry James, Portrait of a Lady (Nicole Kidman as Isabel Archer, American abroad, in Jane Campion's Portrait of a Lady) Pliny the Younger, Letters (“the very model of the good civil servant”) Lisa Ford, Settler Sovereignty Ovid, Tristia Zbigniew Herbert, e.g. Mr. Cogito Wislawa Szymborska View with a Grain of Sand D. H. Lawrence, “Snake” (and other animal poems) Peter Godfrey-Smith, Other Minds (“This [octopus encounter] is probably the closest we will come to meeting an intelligent alien.”) George Herbert, “The Rose“ Olga Tokarczuk, Drive Your Plow over the Bones of the Dead Stanislaw Lem, Solaris (1961) and The Futurological Congress (1971) Listen and Read: 41 RTB Books in Dark Times 13: Lorraine Daston, Historian of Science Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/science-technology-and-society

The real estate industry provides ample training, but only for a specific kind of agent - the sales shark who is motivated by hitting the numbers. Sales matchers, who are in it to connect and serve find themselves feeling a little left out of the education, hampering their performance. The good news is, there isn't just one way to sell, and if we can facilitate coaching and training for the matchers, we can make a bigger impact possible. In today's episode, I'm joined by self-identified sales matcher, Lisa Ford. She shares the struggles she's had with traditional sales training, and why leaning into her matcher status has made a difference in her business.Three Things You'll Learn In This Episode Quantity cold vs. quality warm contacts Why is the idea of contacting people cold so off-putting for sales matchers? The motivation of sales matchers Why does the typical, competitive, numbers-driven approach of sharks fail to connect with matchers? How to support the sales matchers in your organization Most sales training is designed for sharks, not matchers. What do matchers need to thrive? Guest Bio Lisa Ford is a real estate agent in Orlando, Florida at eXp Realty. For more information, head to http://www.lisasellsorlandohomes.com/ and find her on Facebook

We kick off Season Two with the woman who started it all. Our host's mother, Lisa Ford joins the podcast to discuss her salvation story that began thirty-four years ago in Baumholder, Germany.

Dr. Lisa Ford, Professor of History at the University of New South Wales, is the author of prize-winning monographs and a luminary in the field of global legal history. Her new book The King's Peace: Law and Order in the British Empire (Harvard University Press, 2021) traces how a different kind of British empire emerged out of the global Age of Revolutions. The book's case studies span the globe, illuminating how the gradual but unrelenting imposition of crown rule across the empire corroded the rights of British subjects, altered their relationship with sovereign power, and laid the foundations of the modern police state. In tracing the dramatic growth of colonial executive power and the increasing deployment of arbitrary policing and military violence, The King's Peace offers important lessons on peacekeeping, sovereignty, and political subjectivity—lessons that can enrich contemporary debates over the imbalance between liberty and security. Vladislav Lilic is a doctoral candidate in Modern European History at Vanderbilt University. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Dr. Lisa Ford, Professor of History at the University of New South Wales, is the author of prize-winning monographs and a luminary in the field of global legal history. Her new book The King's Peace: Law and Order in the British Empire (Harvard University Press, 2021) traces how a different kind of British empire emerged out of the global Age of Revolutions. The book's case studies span the globe, illuminating how the gradual but unrelenting imposition of crown rule across the empire corroded the rights of British subjects, altered their relationship with sovereign power, and laid the foundations of the modern police state. In tracing the dramatic growth of colonial executive power and the increasing deployment of arbitrary policing and military violence, The King's Peace offers important lessons on peacekeeping, sovereignty, and political subjectivity—lessons that can enrich contemporary debates over the imbalance between liberty and security. Vladislav Lilic is a doctoral candidate in Modern European History at Vanderbilt University. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/history

Dr. Lisa Ford, Professor of History at the University of New South Wales, is the author of prize-winning monographs and a luminary in the field of global legal history. Her new book The King's Peace: Law and Order in the British Empire (Harvard University Press, 2021) traces how a different kind of British empire emerged out of the global Age of Revolutions. The book's case studies span the globe, illuminating how the gradual but unrelenting imposition of crown rule across the empire corroded the rights of British subjects, altered their relationship with sovereign power, and laid the foundations of the modern police state. In tracing the dramatic growth of colonial executive power and the increasing deployment of arbitrary policing and military violence, The King's Peace offers important lessons on peacekeeping, sovereignty, and political subjectivity—lessons that can enrich contemporary debates over the imbalance between liberty and security. Vladislav Lilic is a doctoral candidate in Modern European History at Vanderbilt University. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/caribbean-studies

Dr. Lisa Ford, Professor of History at the University of New South Wales, is the author of prize-winning monographs and a luminary in the field of global legal history. Her new book The King's Peace: Law and Order in the British Empire (Harvard University Press, 2021) traces how a different kind of British empire emerged out of the global Age of Revolutions. The book's case studies span the globe, illuminating how the gradual but unrelenting imposition of crown rule across the empire corroded the rights of British subjects, altered their relationship with sovereign power, and laid the foundations of the modern police state. In tracing the dramatic growth of colonial executive power and the increasing deployment of arbitrary policing and military violence, The King's Peace offers important lessons on peacekeeping, sovereignty, and political subjectivity—lessons that can enrich contemporary debates over the imbalance between liberty and security. Vladislav Lilic is a doctoral candidate in Modern European History at Vanderbilt University. Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Lisa Ford, Professor of History at the University of New South Wales, is the author of prize-winning monographs and a luminary in the field of global legal history. Her new book The King's Peace: Law and Order in the British Empire (Harvard University Press, 2021) traces how a different kind of British empire emerged out of the global Age of Revolutions. The book's case studies span the globe, illuminating how the gradual but unrelenting imposition of crown rule across the empire corroded the rights of British subjects, altered their relationship with sovereign power, and laid the foundations of the modern police state. In tracing the dramatic growth of colonial executive power and the increasing deployment of arbitrary policing and military violence, The King's Peace offers important lessons on peacekeeping, sovereignty, and political subjectivity—lessons that can enrich contemporary debates over the imbalance between liberty and security. Vladislav Lilic is a doctoral candidate in Modern European History at Vanderbilt University. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/american-studies

Dr. Lisa Ford, Professor of History at the University of New South Wales, is the author of prize-winning monographs and a luminary in the field of global legal history. Her new book The King's Peace: Law and Order in the British Empire (Harvard University Press, 2021) traces how a different kind of British empire emerged out of the global Age of Revolutions. The book's case studies span the globe, illuminating how the gradual but unrelenting imposition of crown rule across the empire corroded the rights of British subjects, altered their relationship with sovereign power, and laid the foundations of the modern police state. In tracing the dramatic growth of colonial executive power and the increasing deployment of arbitrary policing and military violence, The King's Peace offers important lessons on peacekeeping, sovereignty, and political subjectivity—lessons that can enrich contemporary debates over the imbalance between liberty and security. Vladislav Lilic is a doctoral candidate in Modern European History at Vanderbilt University. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/law

Dr. Lisa Ford, Professor of History at the University of New South Wales, is the author of prize-winning monographs and a luminary in the field of global legal history. Her new book The King's Peace: Law and Order in the British Empire (Harvard University Press, 2021) traces how a different kind of British empire emerged out of the global Age of Revolutions. The book's case studies span the globe, illuminating how the gradual but unrelenting imposition of crown rule across the empire corroded the rights of British subjects, altered their relationship with sovereign power, and laid the foundations of the modern police state. In tracing the dramatic growth of colonial executive power and the increasing deployment of arbitrary policing and military violence, The King's Peace offers important lessons on peacekeeping, sovereignty, and political subjectivity—lessons that can enrich contemporary debates over the imbalance between liberty and security. Vladislav Lilic is a doctoral candidate in Modern European History at Vanderbilt University. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/british-studies

I welcome my first guest speaker and Insta friend, Lisa Ford @mummy_lous_crew to the podcast. We are talking audience growing, meaningful engagement, easy reels and hashtags. Lisa shares how her account grew from 2K to 20K followers during Lockdown. A little bit about Lisa Ford @mummy_lous_crew: I'm a mummy to three children, aged 6, 3 & 2, and play is my passion. This is something I champion and cherish at home, but also it's played a huge focus of my working life throughout my career. I work in museums as a Learning and Engagement Manager, and have worked directly with children from school and family settings for over 10 years. At work my focus has always been that children learn best through hands on experiences and playful encounters, and since becoming a parent this is something that is central to our home life.Follow Lisa on Instagram: https://www.instagram.com/mummy_lous_crew/ and network with other play accounts using the hashtag #playalongwithmummylou Amazing content is just one half of your Instagram strategy. Engagement is the other half. Looking to improve your Instagram Engagement? Here's my FREE Guide https://www.subscribepage.com/ig-engagement-tipsFollow me on Instagram (well obviously!) Jump over and slide into my DMs for a chat www.instagram.com/lorna.and.the.gram Lorna Taylor works as an Instagram Coach supporting busy entrepreneurs to use Instagram more effectively for their business. She takes them from being overwhelmed by the platform, to being more productive and more purposeful with their posts, making better use of their time and energy online. Find out more here: https://lornaandthegram.co.uk/instagram

On this episode, DeShon sits down with Lis of TheLifeOfLis.Com. The topic they cover is overcoming insecurity. Through this conversation, the two discuss the struggles they have faced with their insecurities, how insecurities can hold you back from moving in your purpose confidently, and ways they have overcome their insecurities. Keep Up with Lisa On: Instagram FaceBook Website --- Support this podcast: https://anchor.fm/freedom-revamped/support

This week on Leaders With Babies we're sharing something a little different - a recent panel discussion on motherhood, work, and identity.Lisa Ford, a Strategic Enablement Director of Nielsen, Jackie Mulryne, a partner at the law firm Arnold & Porter, and Toria Reid, an A&E Consultant at a busy Edinburgh hospital, are all Leaders Plus Fellows.In this honest discussion, they share openly their personal experiences of squaring their identity as women who are passionate about their work and their new roles as mothers, and the impact this has had on their identity. Including, how they have tackled guilt and how they have adapted to change since becoming parents. All 3 have very different experiences but the conversation is hopefully both thought-provoking and enlightening. Enjoy this week's episode.Please take a moment to rate, review, and subscribe to our podcast, it really helps more people to find us.This episode was recorded during the COVID-19 Lockdown. Please forgive the poor audio quality.

In this Trailblazer podcast, Sarina Fazan kicks up her heels in a lively conversation with Lisa Ford and Karen Gillman, founders of Charity Chics, and Tanya Cielo of Sky Strategic Marketing, all of whom are successful female entrepreneurs with a mission to make a difference. Listen as they discuss the importance of women supporting women in business, why they launched nonprofit organizations, and how little kindnesses can add up to something big! Listen, Watch, Review, and Share With A Friend! Sarina Fazan is a multiple-time Emmy award winner and journalist with over 20 years of experience. Learn more about Sarina Fazan, visit: www.SarinaFazan.media www.Facebook.com/sarinafazanmedia www.Instagram.com/sarinafazannews

Within each and every one of us is a source of internal guidance and inspiration. It's an inner voice or feeling that directs you towards greater love, truth, and healing. It's an energy that communicates to you from a place of spirit and unlimited potential. This force, energy, and guidance is your intuition. Your sacred navigator and superpower on this journey called Life. Connecting to and strengthening your inner voice is incredibly empowering, healing, life-enhancing, and beautiful. Your intuition is the voice of your soul, it is the means by which your spirit guides you, inspires you and communicates with you. When you follow the guidance of your soul, you live a divinely-inspired life, a life that is infused with purpose, synchronicity, ease, and grace. - sivanaspirit.com In this episode, Valeria Teles interviews Lisa Ford. She is an Author, Psychic, Light Worker, and Healer. Lisa was born in France to an American, Military couple. She lived in five states and two countries before settling in Denver, Colorado. She holds a Bachelor of Science from Colorado State University in Human Development and Family Studies with a minor in Psychology. She is also a Chartered Financial Consultant. After a successful 28 year career in finance and insurance, Lisa retired in 2012 to focus on her health and family. Since that time she has been volunteering, writing novels, and investing in real estate. In her spare time, Lisa does Crossfit, snow skis, rides horses, and practices Reiki as a level one Master. She meditates daily, works with energy and is certified in Feng Shui which she implements in her properties. Since she was a teenager, she has engaged in and studied, metaphysical topics such as psychometry, numerology, Tarot, and past lives.   To learn more about Lisa Ford please visit her website https://www.lisa-ford.com For Intro-free episodes: https://www.patreon.com/aquestforwellbeingpodcast Podcast Page: https://fitforjoy.org/podcast

What are you doing to exceed your customers’ expectations? Lisa Ford asks this question at the end of her eye-opening story about the importance of going beyond good service to exceed the customer’s expectations. Lisa is a speaker with over 20 years of experience and is one of the world's leading experts on customer service. She has a gift for helping companies, big or small, build a customer-focused culture and often speaks internationally on topics of leadership, team issues and of course, customer service. She’s so passionate about this topic that she created the number one selling business video series, How to Give Exceptional Customer Service, which leads me to my next question… How much do you really care about customer service? I ask this question because Lisa Ford just might be the one person in the world who cares about quality customer service so much that she was willing to try not one, but three different dry cleaners in search for five-star rated customer service. I know what you’re thinking, did she ever find what she was looking for? Well, Clappers, you’re going to have to listen in as Hall of Fame speaker, Lisa Ford takes the stage on this episode of Standing Ovation. Find out about: Lisa’s dry cleaners’ story and the true power that comes with providing exceptional customer service Lisa’s ‘four S’s’ approach when it comes to telling her story on stage How to get the most out of certain details in a story How Lisa gets her audience to engage and participate with her story How Lisa uses newspaper clippings and articles as an effective on-stage prop Tips to help you choose the right stories to share with the right audiences   Connect with Lisa Ford   Website (https://lisaford.com/)    Facebook (https://www.facebook.com/LisaFordFanPage)    LinkedIn (https://www.linkedin.com/in/lisaford1)    Twitter (https://twitter.com/Lisa_A_Ford)    Please Support Our Show Sponsors: The sponsor of this episode is Content 10x (www.content10x.com/standingovation) , the content repurposing experts who have a unique service just for speakers called Talk 10x, where they transform your presentation into a suite of unique content to help spread your message. For more information and to explore the show click here (http://www.jaybaer.com/) . 

Adam and Jeannie welcome renowned speaker and customer service video training pioneer Lisa Ford to discuss her time-tested approach to achieving customer service excellence. Unraveling the DNA of customer service excellence Great customer service is pleasant, satisfying, and possibly best of all, easy. So easy, in fact, that it may seem simple from the outside. But from the inside, achieving that level of customer service excellence is anything but simple. So, how do the companies known for great service do this? Moreover, how can you achieve customer service excellence for your organization? “Your customer experience is truly a reflection of your culture." -Lisa Ford Lisa Ford has helped some of the best companies in the world achieve outstanding customer service. In fact, she is a pioneer in the video customer service training industry, and she shared her time-tested approach to help you compete on customer service in today’s highly-competitive marketplace. “When you ask where we’re hard to do business with, guess who has the answers? It’s the employees.” -Lisa Ford While providing consistently great customer service is not a simple thing, following some simple rules will go a long way. Lisa has you covered! Here are some highlights from the interview: Lisa says improving customer service means asking and answering tough questions, so she shares a few of her favorites to ask yourself and your team today. [3:10] Improving customer service means eliminating your weakest links, but what if they happen to be human beings? [8:40] Getting your team excited about improving customer service is one thing, but keeping the momentum going is another. Lisa explains some of the best ways to keep that iron hot! [10:30] Once you instill customer-focused principles in your team, how do you keep them engaged? [14:30] Lisa leaves you with some of her tips for achieving customer service excellence in your organization. [19:15] About our guest Lisa Ford is known for her work on customer issues. Her ideas help companies create customer-focused cultures and keeping customers loyal. She is a speaker and author with over 20 years of experience presenting to businesses, associations and government. Lisa is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling DVD series in the U.S. for over 3 years. Lisa designs content personalized to the audience and issues they face. She has also customized numerous videos for clients to use in their ongoing education efforts. Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, FirstAmerican Title and American Veterinary Medical Association. Connect with Lisa LinkedIn Twitter Website Related Content 360Connext® post, Is Your Mission Customer-Focused, or an Empty Promise? Customers That Stick® post, How to Get Your Team to Deliver Consistent Customer Service Episode 301: Will Experience Be Your Difference This Year? Episode 347: Jay Baer, Talk Triggers We’re on C-Suite Radio! Check it out for more great podcasts   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

In this Dr Jaime episode, Dr Jaime chats with Lisa Ford, owner of Invent your Image about all things dress codes! We chat about all the differences between: white tie, black tie, black tie optional, creative black tie, semi-formal, festive attire, dressy casual, business casual, sports casual, beach casual, and holiday casual. WE also talk about what to do when you are invited to a party and NO dress code is stated on the invite.  Never ever worry again about what to wear to an event after listening to this episode! Visit me at www.drjaimek.com

Customer service isn't complicated, but most companies make it so. Michael Angelo Caruso interviews Lisa Ford on the one thing that makes everything else better--customer service.   

Lisa Ford is best known for her work in the areas of customer service. She is the author of the #1 best-selling training series, How to Give Exceptional Customer Service.

David shares his experience watching Motivational speaker Lisa Ford deliver an amazing speech about Exceptional Customer Service. Are you committed to delivering exceptional service? David shares how Lisa talks about Starbucks model and turning customer service into an experience. Recorded on location at the Arizona Grand Hotel during a National Sales Meeting. This was the … Continue reading "Season 1: Exceptional Customer Service (#19)" Always Remember...Awaken The Leader Inside- David Rubalcava email me at David@AwakenTheLeaderInside.com Follow me on Social Media: LinkedIn, Instagram, Faceboook, and Twitter www.AwakenTheLeaderInside.com Subscribe NOW on iHeart Radio, YouTube, iTunes, Stitcher, TuneIn Radio, or Google Play.   --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Today on "Artbeat" host Daniel Fitzmaurice speaks with Lisa Ford, Assistant Director of Research and Tyler Griffith, Post Doctoral Research Associate. Both from the Yale Center for British Art. They talk about the "Enlightened Princesses" and "The Shaping of the Modern World" exhibition that will be on view at the Yale Center for British Art through April 30, 2017.

Lisa Ford – General Manager, Business Mentors NZ “Send me these people who still want to be active, because boy have I got a deal for them! 30% of my volunteers are retired or semi-retired…we are very fortunate to be able to transfer their skills, knowledge and experience to business owners and start up entrepreneurs”.

Lisa Ford is a speaker and author on helping companies create customer focused cultures. She is the author of a best selling dvd series, “How to Give Exceptional Customer Service.” Lisa provides highly customized content for clients such as Edward Jones, Kaiser Permanente, Allstate, Motel 6, and Verizon Wireless.   Secret – timesaving technique Lisa creates to-do lists the night before – focus and attitude helps her hit the ground running. ONWARD! Daily habit that contributes to success Get your exercise in – Lisa starts every morning with a walk while listening to podcasts. Could have ruined your business – but now – an invaluable learning experience Lisa speaking opportunities dried up – and Lisa tells the whole story here. Most critical skill you think business owners need to master to be successful “Focus on the customer – someone on your team has to be the customer champion.” Most influential lesson learned from a mentor “Ask for business – and aim high.”   Final Round – “Breaking Down the Recipe for Success” What systems would you go back and put into place sooner? I would have built my email list – do it faster, smarter, and better. What one strategy or “recipe” would compound into big wins for business owners? Be consistently reliable on behalf of the customer – focus on the fundamentals that your customer needs. How to exceed expectations and add the most value? An individual would understand their purpose – they need the right attitude and motivation. What strategy would you recommend new business owners focus on to best ensure success? Do the hard work. Deliver the value your customers need – make your customer your partner. Have a sounding board – find someone to be transparent with. How best to connect with Lisa: http://www.lisaford.com/   You can also find us here: ------ OnwardNation.com ------

Richard Barrett  author, speaker and internationally recognised thought leader on the evolution of human values in business and society. He is the founder and chairman of the Barrett Values Centre, a Fellow of the World Business  Academy, a Board Member of the Centre for Integral Wisdom, Honorary  Board  Member  of the Spirit of Humanity Forum, and Former Values Coordinator at the World Bank Lisa Ford is known for her work on customer issues. Her ideas help companies create customer-focused cultures and keeping customers loyal. She is a speaker and author with over 20 years of experience presenting to businesses, associations and government. Lisa is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling DVD series in the U.S.  Dr. Jeff Bauer internationally recognized health futurist and medical economist with 45 years of experience across the health care delivery system. Now an independent thought leader, he forecasts the evolution of health care and develops practical approaches for improving the medical sector of the American economy through multi-stakeholder partnerships focused in the private sector.  He has more than 250 publications, including his two latest books: Paradox and Imperatives in Health Care and Upgrading Leadership's Crystal Ball   Joy Baldridge renowned expert in revenue-driven leadership and sales. Her first speaking engagement was at the White House at the age of 19 and she got there by cold calling the president. She works with the best companies and associations in the world with the sole goal of making the best even better at increasing revenue and productivity while decreasing frustration and stress

Richard  Barrett  author, speaker and internationally recognised thought leader on the evolution of human values in business and society. He is the founder and chairman of the Barrett Values Centre, a Fellow of the World Business  Academy, a Board Member of the Centre for Integral Wisdom, Honorary  Board  Member  of the Spirit of Humanity Forum, and Former Values Coordinator at the World Bank Lisa Ford is known for her work on customer issues. Her ideas help companies create customer-focused cultures and keeping customers loyal. She is a speaker and author with over 20 years of experience presenting to businesses, associations and government. Lisa is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling DVD series in the U.S.  Dr. Jeff Bauer internationally recognized health futurist and medical economist with 45 years of experience across the health care delivery system. Now an independent thought leader, he forecasts the evolution of health care and develops practical approaches for improving the medical sector of the American economy through multi-stakeholder partnerships focused in the private sector.  He has more than 250 publications, including his two latest books: Paradox and Imperatives in Health Care and Upgrading Leadership's Crystal Ball   Joy Baldridge renowned expert in revenue-driven leadership and sales. Her first speaking engagement was at the White House at the age of 19 and she got there by cold calling the president. She works with the best companies and associations in the world with the sole goal of making the best even better at increasing revenue and productivity while decreasing frustration and stress

I helgens Röör i P4 är det tystnad som det talas om. Tystnad i språket, i musiken och inom teatern men också hur livet präglas av den. Lisa Ford spelar horn i Göteborgs symfoniker och berättar om känslan när en fullsatt sal är helt knäpptyst i några millisekunder mellan satserna. Språkvetaren och logopeden Kristina Lundholm-Fors doktorerar på pauserna i språket och kan berätta om hur tystnaden talar till oss. Regissören Cecilia Lagerström och skådespelaren Helena Kågemark har tillsammans jobbat inom ett projekt där de undersökte Cecilias arbetsmetod och upptäckt hur hennes tystnad spelade stor roll. I andra timmen hör vi arkitekten och ljusdesignern Ulrika Wänström Lindh som forskat på ljussättning och fick spontana reaktioner på hur mörker skapar tystnad och påverkar röstvolymen. GUNILLA RÖÖR: Jag spelar Gertrud Stein. Hon talar och talar. I två och en halvtimma. Och vad krävs då för detta talande? Jo, tro det eller ej, tystnad. Tystanden i mellanrummen. Tystandena i pauserna. Jag vågar påstå att tystnaden blir min allra största medspelare under den här perioden. Det är i den jag kan vila – ta ut tankarna – och publiken sitter som på nålar. Väntar otåligt på nästa drag.

Have you wondered why it’s so hard to get great service? Pondered why some words are turn-offs for you and customers everywhere? If so, join John and Lisa Ford (www.lisaford.com), author of “Exceptional Customer Service,” and learn how to provide better service. Included is John telling the “Jacob and the Diet Coke” story, our Outstanding Families moment, and … Read more about this episode...