Podcasts about Verizon Wireless

While carrying the “ethos” of a Marketing Technologist to many enterprises, He's always possessed a firm understanding of how technology has continued to transform the discipline of Marketing while disrupting today's conventional consumer engagement models. Over that past 20+ years his communications experience ranges from African American, Hispanic, LGBT, Asian American, Arab American, Indian, Boomers, Millennials, Urban, GM to International.He's been an audience "segmentation specialist" for clients looking to enhance their brand positioning by rethinking and redefining their Go-To-Market approach. Some of them include the likes of Lexus, NYPD, Medline, State Fair, Spalding, HBO, MCD, LA Sparks, Game Show Network, Verizon Wireless, Clear brand under Unilever, Ford Division, Lincoln Mercury, Burger King, Colgate, HSBC, Time Warner Cable, Home Depot, AstraZeneca, US Marines, Pfizer, Novartis, Merck, and Hyatt Resorts.His vantage point is oriented around enhancing a clients' Brand building efforts through ROI driven programs that leverage unique consumer insights and deliver relevant customer experience. I've always thought outside the traditional framework to solving business problems because the only thing constant is EVOLUTION. He has also done guest speaking for Meltwater Social, MediaPost, Digiday, ThinkLA, CYNOPSIS, Adweek, and The VAB inclusive of live and virtual events.  In the past, he's participated in guest speaker series for NYU, Baruch, University of Maryland, University of Nevada, and Georgetown.  Tune into the  HYPERLINK "https://protect-us.mimecast.com/s/IvUyCwp2q2H2LpTVv9A2?domain=open.spotify.com" The Transient Identiti, podcast which chronicles the Voice of the Consumer.Other than Strategic Intuition and the Human Truths in Marketing, "gratitude" is one thing he value deeply in business. Meaning, being grateful for how open-minded he's been to constantly challenge and even disrupt my own thinking!

MDJ Script/ Top Stories for May 9th Publish Date:  May 9th    Commercial: From the BG AD Group Studio, Welcome to the Marietta Daily Journal Podcast.    Today is Friday, May 9th and Happy Birthday to Billy Joel I’m Keith Ippolito and here are the stories Cobb is talking about, presented by Times Journal Planning Commission Punts on West Cobb Senior Subdivision Cobb Grand Jury Adds Charges in Child Sex Abuse Case Against Marietta Couple Proposed West Cobb Cell Tower on hold amid Neighbor Concerns Plus, Leah McGrath from Ingles Markets on medication All of this and more is coming up on the Marietta Daily Journal Podcast, and if you are looking for community news, we encourage you to listen and subscribe!  BREAK: TIDWELL TREES STORY 1: Planning Commission Punts on West Cobb Senior Subdivision A proposed 120-home, age-restricted subdivision in west Cobb has been delayed another month after the Cobb County Planning Commission voted to hold off on a recommendation. The Revive Land Group plans to build ranch-style homes for residents 55+ on a 53.8-acre site near McEachern High School, featuring amenities like a pool, pickleball courts, and walking trails. While developers argue the project addresses the growing senior housing demand, neighbors raised concerns about traffic, environmental impact, and community value. A traffic study is underway, and the commission will revisit the proposal in June after further discussions with residents. STORY 2: Cobb Grand Jury Adds Charges in Child Sex Abuse Case Against Marietta Couple A Cobb grand jury has indicted Brian Deshawn Phillips, 47, and Elizabeth Anne Cooley, 24, on additional charges of child molestation and cruelty, bringing their total charges to 41. The pair allegedly molested an underage girl over two years at a Canton Road hotel and face accusations of other assaults across Cobb County. Arrested in January 2024, they’ve been held without bond. Phillips, previously convicted of child fondling in Florida, is also charged with burglary and assault. Cooley is accused of assisting in one act. Their charges include rape, trafficking, and aggravated child molestation. STORY 3: Proposed West Cobb Cell Tower on hold amid Neighbor Concerns Plans for a Verizon Wireless cell tower in a west Cobb neighborhood are delayed after residents voiced concerns about property value impacts. The Cobb County Planning Commission voted to hold the proposal until June, allowing Free Bird Communications LLC, the builder, to address community concerns. The 189-foot tower, near Lewis Elementary School, aims to improve cell coverage and emergency communication. Residents fear property devaluation and safety risks, while Free Bird argues the tower is necessary and designed to minimize impact. The commission emphasized the importance of community engagement before moving forward. We have opportunities for sponsors to get great engagement on these shows. Call 770.799.6810 for more info.  Break: Ingles Markets 4 STORY 4: Phones Away, but No Pouches: Marietta High to Test New Device Policy Marietta Superintendent Grant Rivera plans a "middle ground" approach to limiting personal device use at Marietta High School without using Yondr pouches. Following feedback from staff, students, and parents, a pilot program will test alternative strategies to restrict cellphones, smartwatches, and personal laptops during instructional time. While 91% of teachers support stricter policies, some parents and students raised safety concerns. The board emphasized balancing teacher support with community input. The pilot will run through fall 2025, with results evaluated to determine next steps. Rivera aims to implement a plan by August 1 that minimizes classroom distractions while respecting all stakeholders. STORY 5: Seven Cobb Students Win National Merit Scholarships Seven Cobb County students have been awarded the prestigious 2025 National Merit $2,500 Scholarship, among 2,500 winners nationwide. Selected from over 15,000 finalists, these students demonstrated exceptional academic achievements, test scores, and community involvement. Winners include Aiden Ekanayake (Campbell High), Vipul Bansal (Walton High), Elizabeth George (Lassiter High), Mara Hanlon (Campbell High), Elizabeth Jones (Pope High), Riley Rice (Walton High), and Ryan Tan (Walton High), pursuing fields like engineering, medicine, and ecology. The scholarships can be used at any accredited U.S. college or university. Break: TOP TECH MECHANICAL And now here is Leah McGrath from Ingles Markets on medication We’ll have closing comments after this. Break: TIDWELL TREES Signoff-   Thanks again for hanging out with us on today’s Marietta Daily Journal Podcast. If you enjoy these shows, we encourage you to check out our other offerings, like the Cherokee Tribune Ledger Podcast, the Marietta Daily Journal, or the Community Podcast for Rockdale Newton and Morgan Counties. Read more about all our stories and get other great content at mdjonline.com Did you know over 50% of Americans listen to podcasts weekly? Giving you important news about our community and telling great stories are what we do. Make sure you join us for our next episode and be sure to share this podcast on social media with your friends and family. Add us to your Alexa Flash Briefing or your Google Home Briefing and be sure to like, follow, and subscribe wherever you get your podcasts. Produced by the BG Podcast Network Show Sponsors: www.ingles-markets.com tidwelltrees.com toptechmech.com #NewsPodcast #CurrentEvents #TopHeadlines #BreakingNews #PodcastDiscussion #PodcastNews #InDepthAnalysis #NewsAnalysis #PodcastTrending #WorldNews #LocalNews #GlobalNews #PodcastInsights #NewsBrief #PodcastUpdate #NewsRoundup #WeeklyNews #DailyNews #PodcastInterviews #HotTopics #PodcastOpinions #InvestigativeJournalism #BehindTheHeadlines #PodcastMedia #NewsStories #PodcastReports #JournalismMatters #PodcastPerspectives #NewsCommentary #PodcastListeners #NewsPodcastCommunity #NewsSource #PodcastCuration #WorldAffairs #PodcastUpdates #AudioNews #PodcastJournalism #EmergingStories #NewsFlash #PodcastConversations See omnystudio.com/listener for privacy information.

Google Ads are a proven, powerful tool for practice owners to reach more new patients. Google does not sit still with its Ads platform. There are new features regularly. My guest today runs a marketing agency that specializes in Google Ads, and he'll tell us what's new in the platform.Jim Bilello is President of US Marketing, a Google Ads agency that has specialized in Google Ads for well over a decade. Jim has over 20 years of sales and marketing experience and has represented key Hollywood Studios, e.g. Paramount, Fox, New Line, Disney, Miramax, Lions Gate for ancillary distribution to colleges and universities, started a college cinema cable network, Account Executive for Clear Channel Entertainment / Live Nation and represented Latin Grammy artists for Hispanic marketing for the Texas Rangers, the Arizona Diamondbacks, Verizon Wireless and Chase Bank. He has a Masters in Education and Marketing from Southern Illinois University - Carbondale and a Northwestern University Kellogg Graduate School of Business Executive Certificate in New Product Development.In this episode Carl White and Jim Bilello discuss:Local Service Ads (LSAs)Changes with cookiesPromax CampaignsWant to be a guest on PracticeCare®?Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started.Connect with Jim Bilellowww.usmarketing.bzhttps://www.linkedin.com/in/jimbilello/https://www.facebook.com/USMarketingChicagohttps://goo.gl/maps/emxGbx4NWt4njHZs7Connect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

Tune in to this high-octane episode of The Industrialist as Jeremy Mercer sits down with Mike Claudio, a powerhouse in sales, client management, and business strategy. With 17 years sharpening his skills, Mike has mastered the art of transforming businesses from the ground up, starting from his early days at Verizon Wireless to starting his company, WinRate Consulting. Where WinRate's mission is to guide individuals and companies within the construction and home service industry to achieve greater success in life and business by simplifying and systemizing their decision making. Discover Mike's no B.S. approach to business, which hinges on ironclad consistency, focused communication, and an unmatched client experience. Throughout his career, Mike has not only skyrocketed the success of the companies he's worked with but has also committed to empowering business owners to break free from the daily grind. He shares battle strategies from his arsenal, helping hundreds of clients and influencing thousands of business owners through his podcast, YouTube channel, and public speaking engagements.Join us as Mike lays out his proven tactics for success and how any company can boost sales and profits under his command. Whether you're a budding entrepreneur or a seasoned leader, this episode is packed with tactics to forge disciplined habits and a driven team culture.Mike's Socials, Podcast, YouTube Channel + More

In this episode of The Ethics Experts, Nick welcomes Karin Hurt and David Dye. Karin inspires courage confidence, and innovation. A former Verizon Wireless executive, she's known for growing courageous leaders, building great cultures, and inspiring high-performance teams. David helps leaders and teams achieve transformational results without sacrificing their humanity. As a former executive and elected official, he is known for practical leadership techniques you can use right away. While they were reading and supporting one another's work, they met online. After a while, they realized they were writing the same book, so they decided to collaborate. They wrote their first book, Winning Well: A Manager's Guide to Getting Results Without Losing Your Soul, while David was living in Colorado and Karin was in Maryland. Soon after the book was complete, they realized we had fallen in love somewhere along the way and they got married and merged their businesses. Now they help human-centered leaders (like you) resolve workplace ambiguity and chaos so that you can drive innovation, productivity, and revenue without burning out employees. At Let's Grow Leaders, our leadership development programs and proven, researched-based techniques create sustained transformation. They equip your leaders with practical tools to cultivate lasting habits and build strong, cohesive, courageous cultures. Learn more about Karin and David and Let's Grow Leaders here: https://letsgrowleaders.com/ Karin's LinkedIn: https://www.linkedin.com/in/karin-hurt/ David's LinkedIn: https://www.linkedin.com/in/davidmdye

Between employee burnout, working remotely, and economic stress, being a leader these days comes with its fair share of challenges. This week's podcast guest shares how to steer your team to success. Karin Hurt is the Founder and CEO of Lets Grow Leaders, a global leadership company known for practical tools and leadership development programs that stick. A former Verizon Wireless executive with more than two decades of experience in sales, customer service, and human resources, Karin is known for growing courageous leaders, building great cultures, and inspiring high-performance teams. Karin and her husband, David have helped tens of thousands of leaders on every continent (except Antarctica) with their leadership development programs and keynotes. They also provide clean water to the people of Cambodia through their Winning Wells philanthropic initiative. Karin is an award-winning author of five books and host of the popular LinkedIn show, Asking for a Friend. She was recently named by Inc. Magazine as a Top 100 Great Leadership Speaker. Developing Leaders in Your Company Lets Grow Leaders works with fast-growing startups to help them expand beyond the founder group. When you have a small team, everyone is a visionary and free to pursue their ideas. But once you reach 50 people, you need systems and processes. You need to create alignment throughout the organization. The first step is to clarify your vision. Where is the company going and what are your most important things (what Karin calls MITs). What is your communication style? How are you how are you leading? How are you training and growing leaders within your company? Get everyone on the page. Turning Conflict into Collaboration  After surveying 5,000 people in 45 countries, 70% said they were experiencing the same or significantly more workplace conflict than before the pandemic. More people are working remotely, some are feeling disconnected due to lingering mental health challenges. Others are experiencing burnout from understaffing and increased workload. The biggest cause of conflict is a lack of shared expectations. As the leader, you might think you've clearly communicated your expectations, but your team could have misinterpreted them. If you tell your team they can work from anywhere, it's worth clarifying what exactly that means. Do they still need to attend meetings in your time zone? Do they need to have their camera on? If you require people to come into the office, what are they expected to do with that time? Define what success looks like and share that definition with your team. Enjoy this episode with Karin Hurt… Soundbytes 10:16-10:32 “It gets very frustrating because you do not have the systems and processes, and everybody is used to being able to come up with their idea and follow their idea, but you really need alignment and you need communication plans. You need all those foundational things.” 15:03-15:28 “You've got remote and hybrid teams. You've got people who are feeling disconnected with lingering mental health challenges. You've got burnout and understaffing, and all of that is emerging, and yet we're coming to people and saying, ‘You've got to do more.' The economy is uncertain, and all of that is really creating a lot of stress and anxiety for people. And so we need to give people practical ways to collaborate.” Quotes “The biggest challenge that we're seeing right now is that there is so much conflict.” “On the other side of differences of opinion, that's where innovation really lies.” “One good conversation about expectations can prevent 14 ‘why didn't you' conversations.” Links mentioned in this episode: From Our Guest Website: https://letsgrowleaders.com/ Connect with Karin Hurt on LinkedIn: https://www.linkedin.com/in/karin-hurt/ Connect with brandiD Download our free guide to learn 16 crucial website updates that attract more leads and convert visitors into clients: https://thebrandid.com/website-tweaks/ Ready to elevate your digital presence with a powerful brand or website? Contact us here: https://thebrandid.com/contact-form/

City begins process of selling two historic stations Beacon officials said they received four proposals by a Thursday (Dec. 19) deadline from real-estate agencies that hope to broker the sale of two century-old former firehouses that were emptied when a central fire station opened this year near City Hall. The city requested proposals on Dec. 2 to oversee the sale of Mase Hook and Ladder on Main Street and the Beacon Engine Co. station on East Main. City officials said they want a broker who is familiar with Beacon and has five years or more of "exceptional" experience marketing historic buildings for adaptive reuse. The City Council voted in 2020 to close the 130-year-old Beacon Engine firehouse and rehabilitate Mase, which is 113 years old, and the Lewis Tompkins Hose Co. station on South Avenue. By 2022, the city had pivoted, and construction began in June 2023 on a $14.7 million project to tear down and rebuild Tompkins Hose. Reoriented to face Wolcott Avenue, modernized with extensive safety measures and enlarged to 16,400 square feet, the facility opened in October and was dedicated Nov. 16. During its construction, firefighters worked from Mase and the Highway Department garage on Camp Beacon Road. During the council's meeting on Monday (Dec. 16), Mayor Lee Kyriacou said the city plans to use the proceeds from the sales to indirectly fund $1.5 million spent at the new station to construct it with real brick and to include a geothermal heating and cooling system. Mase, a three-story brick building at 425 Main St., was built in the Renaissance Revival style. The façade has two arched fire-cart doors (one is now the main entrance) with glass panels and stone labels with keystones. The building is eligible for historic preservation. Verizon Wireless leases rooftop space for an antenna and a fenced area at ground level for equipment. According to the request for proposals, the city anticipates assigning the lease to the new owner. Beacon hopes to keep the parking lot behind the building and eventually open it to the public. Beacon Engine, located at 57 East Main St., is listed on the National Register of Historic Places. It has a brick, steel and wood façade with a garage bay. Both properties are part of the historic district, which has its own architectural and design standards and requires Planning Board approval for exterior alterations. The buildings will be sold with covenants that restrict renaming the properties or altering or defacing their historical features. The city does not require competitive bidding for professional services, but City Administrator Chris White said this week that he chose to issue a request for proposals to keep the process transparent and ensure competitive proposals. A Facebook poll on what to do with Mase prompted nearly 300 responses, with suggestions including a community center, a city museum or a center for social services. Many residents said it should remain a fire station. However, White said it would be "incredibly expensive" to convert the building to another municipal use because of a state law that requires multiple contractors for public construction projects and other codes that would not apply to a private developer. White said he hopes to see a developer transform the building into a "vibrant, forward-facing public space that helps activate that part of the block," similar to how Hudson Beach Glass repurposed the original Tompkins Hose firehouse at 162 Main St. The city hopes to have both stations sold by the spring, he said.

Itto Outini is an author, book coach, and entrepreneur. Her work has appeared or is forthcoming in The North American Review, The Fulbright Chronicle, The Chicago Tribune, and elsewhere, and she has earned support from the Fulbright Program, the MacDowell Foundation, and the Steinbeck Fellows Program at San José State University. The organizations for which she has spoken include Cal Tech University, Verizon Wireless, The International Trade Centre, and the United Nations. In partnership with her husband, Mekiya Outini, she founded The DateKeepers, a full-service author support platform dedicated to helping high achievers tell their stories and elevating creatives around the globe. Itto holds an MA in journalism and strategic media from the University of Arkansas.  Link to episode can be found here: #drdanamzallag, #drdanpodcast, #Happinessjourneywithdrdan, #ddanmotivation, #inspiringinterviews, #drdancbt, #drdantherapy, #drdancoaching, #drdanhappiness,   --- Support this podcast: https://podcasters.spotify.com/pod/show/happinessjourney/support

In today's episode of The Root Cause Medicine Podcast, we explore the nuances of endometriosis and fertility with Dr. Alexis Gonzales. You'll hear us discuss: 1. How to diagnose endometriosis 2. Surprising symptoms of endometriosis 3. Natural solutions for endometriosis 4. Essential lab tests for assessing your health 5. Lifestyle changes to tackle endometriosis Dr. Alexis Gonzales is a renowned functional and naturopathic medicine expert specializing in endometriosis and fertility. With a rich educational background from Bastyr University, Johns Hopkins University, and Saint Mary's College of California, Dr. Gonzales brings a wealth of knowledge and experience. She is also a Clinical Content Developer at the Institute for Functional Medicine and a passionate advocate for personalized, holistic care. Kaitii is the Technical Support Specialist of Labs at Fullscript. Before that, she held various roles in operations, customer service, and management throughout companies such as Posies Bakery & Cafe, Consign Couture, Verizon Wireless, and Target. Order tests through Rupa Health, the BEST place to order functional medicine lab tests from 30+ labs - https://www.rupahealth.com/reference-guide

Navigating Workplace Conflict: What to Say Next to De-Stress the Workday, Build Collaboration and Calm Difficult Customers Welcome to Your Partner In Success Radio! Today I welcome Karin Hurt and David Dye, renowned experts in leadership and workplace culture to the show. Together, they are the authors of Powerful Phrases for Dealing with Workplace Conflict, a practical guide that offers over 300 phrases to help navigate and resolve conflicts in professional settings. Karin Hurt is the CEO of Let's Grow Leaders and a former executive at Verizon Wireless, known for her engaging speaking style and her focus on fostering high-performance teams. David Dye, a former executive and elected official, is dedicated to helping leaders achieve transformational results while maintaining their humanity. In this episode, we'll explore their insights on effective communication, conflict resolution, and how to create a more collaborative workplace. Get ready for some powerful strategies that can transform your professional relationships. Website | Amazon | X | LinkedIn - Karin Hurt | LinkedIn - David Dye

Vic Verchereau welcomes Karin Hurt, who is the founder of Let's Grow Leaders. Karin inspires courage, confidence, and innovation. A former Verizon Wireless executive, she's known for growing courageous leaders, building great cultures, and inspiring high-performance teams. She's the award Winning Author of five books including Courageous Cultures, and was named as in Inc. Great Leadership Speaker for her highly-interactive keynotes and executive programs. She inspires and guides leaders with Leadership Development programs; a weekly blog, and Asking For a Friend show. Vic Verchereau welcomes Karin back to the Leadership Lowdown to discuss her latest book and to share her knowledge on building success through effective leadership. Get ready to take some notes! This edition is loaded with great tips! » Visit MBN website: www.michiganbusinessnetwork.com/ » Subscribe to MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

Hey Hey, it's The Monkee Men! We are thrilled to speak with Ron McNeil who created this Monkees tribute band as well as Frankee Mendonca who perfectly embodies the role of Davy Jones. We just saw them in concert and it was like watching a lost episode of The Monkees TV show. Ron and Frankee give us a peek behind the curtain and tell us what it takes to put together this show that takes its parts from the TV series and their beloved music. This is as close to having the actual Monkees (circa 1966) as we can get and they do not disappoint! Many thanks to Bryna Dambrowski for setting up this interview.   Today in Star Wars History - 9/30/2010   Verizon Wireless releases the highly anticipated limited edition DROID R2-D2 by Motorola. The phone was available for $249 after a $100 mail-in rebate with a new two-year customer agreement.     SPONSORS   Small World Vacations is an official sponsor of Skywalking Through Neverland. Contact them for a no obligation price quote at www.smallworldvacations.com. Tell them Skywalking Through Neverland sent you.   SUPPORT THE SHOW   Find out how you can become a part of the Skywalking Force and unlock bonus content.   CONTACT US   Instagram: http://instagram.com/skywalkingpod   Twitter: https://twitter.com/SkywalkingPod   Facebook: https://www.facebook.com/skywalkingthroughneverland   Send emails to share@skywalkingthroughneverland.com and follow us on Facebook.   If you dug this episode, click over to iTunes | Stitcher | YouTube and leave us a review!   Never Land on Alderaan!

Hey Hey, it's The Monkee Men! We are thrilled to speak with Ron McNeil who created this Monkees tribute band as well as Frankee Mendonca who perfectly embodies the role of Davy Jones. We just saw them in concert and it was like watching a lost episode of The Monkees TV show. Ron and Frankee give us a peek behind the curtain and tell us what it takes to put together this show that takes its parts from the TV series and their beloved music. This is as close to having the actual Monkees (circa 1966) as we can get and they do not disappoint! Many thanks to Bryna Dambrowski for setting up this interview.   Today in Star Wars History - 9/30/2010   Verizon Wireless releases the highly anticipated limited edition DROID R2-D2 by Motorola. The phone was available for $249 after a $100 mail-in rebate with a new two-year customer agreement.     SPONSORS   Small World Vacations is an official sponsor of Skywalking Through Neverland. Contact them for a no obligation price quote at www.smallworldvacations.com. Tell them Skywalking Through Neverland sent you.   SUPPORT THE SHOW   Find out how you can become a part of the Skywalking Force and unlock bonus content.   CONTACT US   Instagram: http://instagram.com/skywalkingpod   Twitter: https://twitter.com/SkywalkingPod   Facebook: https://www.facebook.com/skywalkingthroughneverland   Send emails to share@skywalkingthroughneverland.com and follow us on Facebook.   If you dug this episode, click over to iTunes | Stitcher | YouTube and leave us a review!   Never Land on Alderaan!

“Take micro steps and achieve uncommon success.” “Build supportive communities and extend grace.” “Define success on your own terms and embrace uniqueness.” Chapters: 00:00 Introduction: Edwige Robinson's Journey 02:45 Believe It's Possible: Conquering Mountains and Achieving Uncommon Success 05:15 The Power of Micro Steps and Momentum 10:03 Building Supportive Communities and Extending Grace 16:04 Defining Success on Your Own Terms 21:13 Assuming Positive Intent and Choosing Love in the Workplace 25:05 Creating Your Own Path and Making a Positive Impact Episode Summary: Edwige Robinson, author of 'Believe It's Possible,' shares her insights on achieving success and embracing your uniqueness. She emphasizes the importance of taking micro steps, building supportive communities, and defining success on your own terms. Edwige encourages listeners to extend grace, assume positive intent, and choose love in the workplace. She reminds us that we have the power to create our own path and make a positive impact on others. Her book serves as a guide to help readers conquer their mountains, blaze their trails, and achieve uncommon success. R.O.G. Takeaway Tips: Take micro steps and embrace the momentum of small wins to achieve success. Build supportive communities and surround yourself with a personal board of directors. Define success on your own terms and embrace what makes you different. Extend grace, assume positive intent, and choose love in the workplace. You have the power to create your own path and make a positive impact on others. Guest Bio: Edwige A. Robinson is a transformative force in the world of technology. Recognized as a subject matter expert, speaker, and visionary, Edwige seamlessly combines her engineering proficiency, technological acumen, and business expertise to bring the future to the present for both her team and customers. One of her superpowers is her ability to take complex ideas and simplify them to enable accelerated business growth.  Her collaborative approach across Fortune 100 enterprises has proven to be a winning strategy for transformation. With over 27 years in telecommunications and technology, she specializes in leading strategic initiatives that drive transformative change within Fortune 100 companies. In her previous role, at industry leaders like T-Mobile, Edwige directed multi-billion-dollar projects in engineering, operations, and risk management, focusing on operational excellence, cost efficiency, and rapid market deployment. Moreover, in telecom giants like CommScope, Verizon Wireless, Nortel, AT&T, and Comcast NBC Universal, Edwige has honed her ability to adapt quickly to market shifts and evolve legacy systems into agile, efficient operations. Her journey in technology began as a Field Technician, navigating the streets and scaling rooftops in Washington, D.C. It was in these humble beginnings that she realized the impact on customer experience and the power of strategic planning. Today, acknowledged as the third-ranked leader in Telco and Innovation by Mobile Magazine and a recipient of the 30 Black Stars Pinnacle Award, Edwige's impact extends globally. She's recognized in Crain's 2023 Chicago Business Notable Women in STEM, a member of Forbes Magazine Technology Council, and listed in Onalytica's Who's Who in 5G, and March 8's top 100 women in Technology. Edwige is also a member of the Executive Leadership Council, which enables Black executives to positively impact business and their communities. Beyond her professional achievements, Edwige is a beacon of hope and courage. Recognized by Aleria Tech as one of the “Awesome Black Women Everyone Should Know” and a mentor for the 1 million STEM women, she exemplifies the possibilities that arise with the right mentors, guidance, and courage. She is a sought-after speaker at global tech conferences as well as at AfroTech and Grace Hopper Conferences. Edwige recently released her book, Believe It's Possible. A narrative of hope, courage, leadership, and the unwavering belief in the potential within each individual. Resources: Be your own hero - Edwige A Robinson, Sr. Vice President at T-Mobile Wednesday Live! with Edwige Robinson  Edwige A. Robinson, As triple minority leader in Tech - Navigating the Technology Realm  Edwige Robinson - Global Motivational Speaker  How to Become a Leader in Technology  Edwige Robinson's Website  Edwige Robinson on Twitter/X (@Edwigerobinson) Edwige Robinson on Instagram (@edwigerobinson) Edwige Robinson on TikTok (@Believeitspossible8) Edwige Robinson on Linkedin (in/edwigearobinson) Linkedin newsletter for Edwige Robinson Where to find R.O.G. Podcast: R.O.G on YouTube R.O.G on Apple Podcasts R.O.G on Spotify How diverse is your network?  N.D.I. Network Diversity Index What is your Generosity Style?  Generosity Quiz Credits: Edwige Robinson, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc. Coming Next: Please join us next week, Episode 200, Host, Shannon Cassidy.

This week, Chris & Josh discuss the following topics (and so much more):   Hedging the ATS Venetian Hosting Requirements Bare Minimum Hosting Expectations Playing 3rd Base in Blackjack RIP Bob Newhart A special thank you to our episode sponsor, Verizon Wireless. Learn more at VZW.com Get registered today for Zorkfest 2024 with Super Early Bird Discounts. Click here to get started. Want to contact us? Email: podcast@crapvegas.com Facebook: crapvegas.com/facebook Voicemail: crapvegas.com/voicemail Twitter: @VegasDuffy @SmallWhale13 @CrapVegas For more information, please visit our webpage at www.crapvegas.com or support us by becoming a Patreon subscriber at www.patreon.com/crapvegas

Angel Vossough is the CEO and Co-Founder of BetterAI, a Silicon Valley-based AI service provider headquartered in Silicon Valley. The company is uniquely leveraging advanced AI technologies such as Machine Learning, Generative AI, Natural Language Processing, and Computer Vision to create this transformative solution that is revolutionizing the relationship between wine and digital platforms. She is also Co-Founder & Managing Partner at Caspian Capital, an early-stage investment firm focusing on deep tech, biotech, and AI; and was Co-Founder of OpenCovidScreen, a non-profit focused on driving innovation in low-cost, accessible COVID-19 testing. Angel, an esteemed data scientist, holds dual bachelor's degrees in Mathematics and Computer Engineering, as well as master's degrees in Software Engineering from San Jose State University, and Data Science from UC Berkeley where she graduated with honors. Angel was previously a Senior Network Engineer at Cisco Systems, specializing in Network Architecture for major telecommunications companies including Verizon Wireless. BetterAI's products include “VinoVoss” (www.VinoVoss.com), a semantic search and recommendation system creating a virtual wine sommelier, and “BetterMed,” a generative AI-based medical diagnostic assistant. Angel is a technology leader and serial entrepreneur. She also founded DiverseUp, a public-benefit corporation building a professional community for technical & scientific women. In her role as BetterAI CEO, and with a strategic focus on VinoVoss as one of its primary products, Angel oversees the direction and growth of the company's innovative AI applications in the wine industry. This includes setting the overall strategic direction for BetterAI and VinoVoss; ensuring company objectives align with market needs and her company's vision; building and maintaining relationships with key stakeholders, partners, and investors to support and advance BetterAI's business goals; and ensuring the alignment of VinoVoss's development with BetterAI's broader technological advancements and business strategy. Listen to this informative Sharkpreneur episode with Angel Vossough about transforming wine selection with natural language processing. Here are some of the beneficial topics covered on this week's show: - How women's needs in the workplace are dynamic and change with different life stages. - How BetterAI aims to make win accessible to all by simplifying the wine selection process. - Why BetterAI focuses on specific datasets instead of using large language models. - How regulation, ethical AI, user privacy, and data privacy is vital in AI development. - How entrepreneurs should focus on solving real problems, hiring smarter people, and maintaining agility and flexibility. Connect with Angel: Guest Contact Info LinkedIn linkedin.com/company/betterai-io Links Mentioned: betterai.io Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us for a powerful conversation with Thandi Montgomery, CEO of Thandi Monee', as we dive into the transformative power of resilience. Thandi shares her personal journey of overcoming breast cancer and discovering her purpose, and provides practical strategies for cultivating a resilient mindset.In this episode, we explore:The importance of embracing your true self and living with intentionalityHow to overcome fear and unlock your full potentialPractical tips for building resilience and thriving through adversityThandi's inspiring story of finding purpose and passion after a life-changing diagnosisThandi's energy and passion are infectious, and her insights will leave you feeling empowered and motivated to unlock your own truth. Don't miss this inspiring conversation!Thandi Montgomery is the founder and CEO of Thandi Monee' LLC. She graduated Summa Cum Laude and received her undergraduate degree from Florida A&M University. She also has a Master's in Business Administration. Prior to her entrepreneurial journey, she worked in the advertising industry for 15 years and developed award-winning strategies for brands like AstraZeneca, Capital One, Cinnabon, Dell, Macy's, The Home Depot, Verizon Wireless, and Wingstop. She is recognized for her dedication to women's health, wellness and self-discovery. From boardrooms to podcasts, conference stages to media outlets, her message inspires women to unlock their truth and be intentional about their personal growth and legacy. A breast cancer survivor, Thandi's journey taught her to embrace her true self and live with intention. She now helps women shift from existing to living, reignite their passion, and reach new heights. www.thandimonee.comInstagram | @thandimoneeTiktok | @thandimoneeBecome a supporter of this podcast: https://www.spreaker.com/podcast/i-am-refocused-radio--2671113/support.

"If words are empty, they are useless." Today's episode covers family trauma, abuse, torture, isolation, and starting over and succeeding. I've been blessed to chat with Itto and Mekiya, a married couple, sharing their personal journey, how they came to meet, and the amazing things they are accomplishing together. Itto Outini  Founding Editor Itto Outini is a journalist, Fulbright Scholar, Steinbeck Fellow, MacDowell Fellow, public speaker, and author of the forthcoming memoir Blindness is the Light of My Life. She holds an MA in journalism and strategic media from the University of Arkansas, Fayetteville, and a BA in applied linguistics from Mohamed V University in Rabat, Morocco. Itto has published with US-based and international outlets, including The Relatable Voice Magazine, The Fulbright Chronicle, and The Chicago Tribune. Organizations for which she has spoken include The United Nations, Cal Tech University, Verizon Wireless, and The International Trade Centre. In addition to writing and speaking, she offers diverse services tailored to writers, young professionals, and entrepreneurs. Mekiya Outini: Founding Editor Mekiya Outini is an award-winning author, freelance editor, MacDowell Fellow, and co-author of Itto's forthcoming memoir Blindness is the Light of My Life. His work has appeared in Chautauqua, The Coachella Review, Willow Springs, and elsewhere. Two chapters from his novel Ashes, Ashes can be read at the West Trade Review.  Mekiya holds an MFA in fiction from the University of Arkansas, Fayetteville, and a BFA in creative writing from UNC Wilmington. He brings to the table 10+ years of experience writing, editing, teaching, tutoring, reading, and revising. His clients hail from all backgrounds and all walks of life, and he especially enjoys supporting people who write in English as a foreign language to craft clear and elegant prose.  Website: https://www.thedatekeepers.com Itto's LinkedIn: https://www.linkedin.com/in/ittooutini/ Mekiya's LinkedIn: https://www.linkedin.com/in/mekiya-o-1157b9184/ The DateKeepers LinkedIn: https://www.linkedin.com/in/the-datekeepers-–-an-international-media-platform-372831275/ Learn more about your host, Kim Lengling: www.kimlenglingauthor.com

Workplace culture and leadership are the foundation for success in every kind of business. I'm excited to be joined by two guests today who are proven experts in both of these areas. They bring their expertise into a discussion about the facets of workplace conflict; it can either be productive or destructive. Join us for a closer look!Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. As CEO and president of Let's Grow Leaders, they are known for practical tools and leadership development programs that stick. Karin and David are the award-winning authors of six books, including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Powerful Phrases for Dealing With Workplace Conflict. A former Verizon Wireless executive, Karin was named to Inc. Magazine's List of Great Leadership Speakers. David Dye is a former executive and elected official. Karin and David are committed to their philanthropic initiative, Winning Wells, which builds clean water wells for the people of Cambodia. Show Highlights:The Four C's of Productive Conflict:Connection“Do we have a relationship?”“Am I working to build relationships before I need them?”ClarityA lack of clarity and assumptions contribute to much of the conflict in the workplace.“What would a successful outcome DO for you?”Curiosity“Are we genuinely interested in the other person's perspective? What's possible?”“It's hard to be curious and furious at the same time.”Commitment“What is our path forward? How can we hold ourselves accountable to our agreement?”“Schedule the finish” to establish a timetable for accountability and deal with problems that interfere with our best intentions. The principles of productive conflict can beautifully apply to our personal growth AND our coaching conversations.What Karin and David have seen in their work with leaders in reducing stress and expediting outcomes of productive conflict (Workplace conflict is a huge deal that affects everyone.)Tips for using Karin and David's book (and their GOATs and ACEs) in workplace conflictResources:Connect with Karin Hurt and David Dye: Website, LinkedIn (Karin), LinkedIn (David), and Facebook **Find free resources!Work with Meg! A few spots remain for the Fall STaR Coach Show Mentor Program! It's quickly approaching; we begin in late August!Visit the STaR Coach Show YouTube Channel!Explore past episodes and other resources at

The “Madman of Mind Magick” and Award-winning mentalist and magician. As the acclaimed “Madman of Mind Magick,” Israel Mandrake mixes psychological illusions, mind melting Magick tricks, mentalism, and optimistic sarcasm to delight and confound guests along a thrilling psychological ride. With over 25 years' experience and training in mentalism, hypnosis, and the eclectic powers of the human mind, Mandrake has delivered countless award-winning performances, while headlining in Las Vegas, at corporate and political events, and in dozens of casinos and dinner theatres nationwide. He has performed exclusively for skybox shows and in the Mini Mansions of the Wynn Casino Corporation. This psychological illusionist is also a lifetime student of the physical art and psychological discipline of various forms of martial arts. As the founder of a martial arts school, Mandrake instructed hundreds of students in a hybrid martial arts discipline based on his own experiences and training in the arts, mentalism, Neurolinguistic Programming (NLP) and hypnotherapy. Throughout his career, he has conducted thousands of workshops and seminars aimed at reprogramming behaviors and empowering excellence. Combining mentalism, NLP, “Magick” and various forms of hypnotherapy, Mandrake teaches and guides his Masterclass participants on how to achieve their personal and professional best. An impressive list of his successful clients includes several national and international corporate giants, professional athletes, and actors, as well as nationally acclaimed political campaigns and successful politicians. On an individualized basis, he has helped thousands of everyday private individuals achieve their personal and professional goals using his unique techniques. Mandrake's successful career boasts headlining performances in Las Vegas for over 11 years and touring throughout the United States and abroad for over 14 years. He has produced performances for America's Got Talent (AGT) and served as a production consultant to a wide variety of performers, helping them showcase their skills, gain self-confidence, and improve their performance. He has opened for some of the world's biggest and most renown musical acts and performed his mind-over-matter stunts at after parties for the NFL, UFC, and AVN awards show. Mandrake has done several publicity events in casinos and for corporate moguls like Verizon Wireless where he showcased a 25-foot, razor- sharp glass walk awing and amazing his audience. His accomplishments are many and his ambition is endless.

Send us a Text Message.Welcome to The New Warehouse Podcast. Today, Rich Bulger, the author of Going Circular: The Evolution of Reverse Logistics into a Competitive Weapon joins the show. Rich has recently earned a master's degree in reverse logistics, a field he is deeply passionate about. His extensive background includes a 17-year career at Verizon Wireless, where he pioneered innovative reverse logistics programs. In this episode, Rich shares insights on reverse logistics, its transformative potential for businesses, and how it can be leveraged as a competitive advantage.Trade in your forklift for a $2,500 rebate here. Sign up for Warehouse Wisdom Wednesdays right here. Follow us on LinkedIn and YouTube.Support the Show.

Are you ready to learn from a real estate investor who's built a thriving business from the ground up?  In today's episode of The Real Estate Mindset Podcast, I talk with Brian Green, a successful real estate investor and developer from Saratoga Springs, New York. Brian shares his journey from owning a chain of Verizon Wireless stores to building a thriving real estate business with his brother.Our conversation goes over the importance of gaining hands-on experience and knowledge in real estate before taking on larger projects. Brian emphasizes that it takes time and effort to reach the "10,000 hour tipping point" where everything starts to click. He also stresses the value of finding your niche within the business, whether it's deal analysis, construction management, or property management. You'll learn Brian's approach to heavy value-add projects, the challenges of ground-up development, and his philosophy on building a successful real estate business.Brian Green is the Founding Principal of Green Springs Capital and has been investing in real estate for the past 9 years. Before real estate, Brian founded a chain of retail stores that grew to over $10 million in annual sales before successfully exiting the company in 2014. He is a licensed NYS broker and has a Masters in Business Administration.To learn more about Brian Green:Website: https://greenspringscapitalgroup.com/ Instagram: @greenspringscapital

HR leaders are still experimenting with ways to support collaboration, connectivity and performance in response to a transforming global work environment. Martha Delehanty, Chief People Officer at Commvault, joins the Talent Angle and shares insights on how to equip employees for ongoing success to help leaders sustain high performance across the organization. She identifies the opportunities and challenges brought on by shifts in the nature of knowledge work. Martha explains how one-size-fits-all approaches can fail to unlock true capacity expansion and discusses habits HR leaders can adopt to declutter work at their organization. Martha Delehanty is the Chief People Officer of Commvault. Martha uses her decades of human resources experience at Verizon Operations and Verizon Wireless to guide and coach Commvault team members to build fantastic, life-changing careers — all while helping ensure that Commvault is a naturally relevant contributor to customers' value chain. Martha earned her bachelor's degree in psychology from Mount Holyoke College and master's degree in business from the University of Texas. Peter Aykens is the chief of research for Gartner's HR practice. He is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College; a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth); and a master's degree and a doctorate in political science from Brown University.

 TAKEAWAYSEntrepreneurial journey and successUpbringing and the influence of his parents' immigrant backgroundEarly experiences in sales and passion for the cell phone industryThe expansion of Krish's Verizon retail business and eventual saleKrish's transition to yoga and real estate developmentApproach to business and personal developmentMotivation and drive as an entrepreneurChallenges faced by Krish as an entrepreneur and his resilienceKrish's reflections on legacy and leaving a lasting impactRyan Alford's appreciation for Krish's story and future possibilities for the conversationTIMESTAMPSGrowth and Challenges (00:00:00) Krish discusses the importance of facing challenges and experiencing growth in life and business.Introduction and Background (00:00:40) Ryan introduces Krish V. Patel, and they discuss Krish's entrepreneurial journey and his impact on the business scene in Greenville.Early Entrepreneurial Experiences (00:01:56) Krish shares his childhood experiences and early exposure to entrepreneurship through his immigrant parents' various business ventures.Entry into Verizon Retail (00:05:24) Krish talks about his entry into the cell phone industry and his decision to join Verizon Wireless as a sales representative.Entrepreneurial Journey with Verizon (00:06:45) Krish details his journey from a sales representative to opening his own Verizon retail store, highlighting his rapid success and expansion.Learning and Growth (00:12:42) Krish discusses his pursuit of further education, including an executive program at Harvard Business School, and his goal to take his company to a $100 million level.Sale of Business (00:15:42) Krish recounts the unexpected offers to buy his business, the negotiation process, and the eventual sale of his Verizon retail stores.Post-Sale Entrepreneurship (00:18:29) Krish describes his post-sale experiences, including challenges in the Austin market and the eventual sale of the remaining stores.Reflection on Entrepreneurship (00:20:19) Krish emphasizes that his entrepreneurial journey was not solely about financial gain but about personal fulfillment and growth.The passion for entrepreneurship (00:20:36) Krish discusses the importance of finding passion over money and the transition from the wireless business to yoga.The journey of building Soul Yoga (00:21:08) Krish shares his journey of starting and growing Soul Yoga, focusing on creating a unique and high-quality experience for busy individuals.Diversifying business ventures (00:23:48) Krish talks about managing over $100 million in assets, including real estate development, property management, and fitness businesses.Drive and motivation (00:25:44) The conversation delves into Krish's personal drive and what motivates him as an entrepreneur.Challenges and overcoming obstacles (00:30:27) Krish discusses the challenges he faces as an entrepreneur and how he approaches solving problems and maintaining a positive mindset.Legacy and impact (00:33:52) The conversation shifts to the impact Krish wants to leave behind and the importance of focusing on people and relationships.Future plans and inspiration (00:38:46) Krish talks about potential future episodes, his willingness to share, and how he aims to inspire others through his experiences. If you enjoyed this episode and want to learn more, join Ryan's newsletter https://ryanalford.com/newsletter/ to get Ferrari level advice daily for FREE. Learn how to build a 7 figure business from your personal brand by signing up for a FREE introduction to personal branding https://ryanalford.com/personalbranding. Learn more by visiting our website at www.ryanisright.comSubscribe to our YouTube channel www.youtube.com/@RightAboutNowwithRyanAlford.

Isolation is a common struggle for entrepreneurs, especially for Black business owners who face additional barriers and fewer resources. Finding a supportive community is crucial for mental health, staying informed, and fostering innovation. This episode dives into the importance of overcoming isolation and building your network to thrive both personally and professionally.   Joining us to discuss this vital topic is Shadé Akande, the Founder and CEO of ONE X LEAGUE. With over 18 years of experience in HR roles at industry leaders like Google and Walmart, Shadé brings a wealth of knowledge on fostering community and promoting diversity in leadership.   DURING THIS EPISODE YOU'LL LEARN: The impact of isolation on mental and physical health and how to combat it. Strategies to find and connect with a community of like-minded entrepreneurs. The importance of safe spaces and how they contribute to personal and professional growth. Daily and weekly practices to stay connected with your community. How technology can help you combat isolation. The significance of mentorship and peer support in entrepreneurial success.   Shadé Akande (she/her) is the Founder and CEO of ONE X LEAGUE, a private social league providing exclusive spaces and curated experiences for Black and Afro-Latinx women executives and founders. With over 18 years of global experience in HR executive roles at industry giants like Google, Walmart, and Verizon Wireless, Shadé leverages her expertise to revolutionize global strategic people operations, promoting diversity in leadership and building an engaged community of like-minded women leaders.   Accomplished in both her personal and professional life, Shadé is a published author, board member, trusted advisor, and angel investor. She's a proud first-generation American and the second of four children to immigrant Nigerian parents. A native New Yorker and proud alumna of Syracuse University, Shadé combines her vast experience and passion to foster growth and mentorship within the community.  

A group of 50 jurisdictions, including Virginia, have reached a .25-million settlement against AT&T, Cricket Wireless, Verizon Wireless, TracFone Wireless and T-Mobile, resolving their investigations into alleged deceptive and misleading advertising practices. The agreement resolves allegations that the companies made unsubstantiated claims about data allowances, free phone offers, and incentives to switch mobile networks. It also requires the companies to make all future advertisements truthful, accurate, and non-misleading, and to clearly and conspicuously disclose any restrictions on data speed, as well as the triggers of such restrictions. The settlement also requires the companies to offer to pay for customers to...Article LinkSupport the Show.

Sometimes living a busy life we run through our day-to-day merely existing, which can lead to stress, burnout and disappointment. This week on "Happiness through Hardship" - The Podcast, author, entrepreneur and former corporate exec, Thandi Montgomery shares her formula to empower women to shift from just existing to living. An expert in advertising for brands like AstraZeneca, Capital One, and Verizon Wireless, from her past career, Thandi is now an accomplished and prominent entrepreneur and, after overcoming her own hardship has dedicated her outreach to women's health, wellness, and self-discovery. SHOW NOTES 3:55 - How to do the work / reflection 5:13 - Her Formula: SPACE - S (self reflection), P (plan) 8:58 - Personal board of directors 10:36 - A (acceptance) 12:45 - C (community, courage, consistency) 16:50 - Shift of perspective - books as community 17:59 - E (exposure) 20:22 - How to move forward when you want something different 22:14 - Creating systems and simplifying tasks (for more time, more space, more creativity) 28:35 - Just try using affirmations and taking action 33:00 - The Grateful Game “Dare to Lead” - https://amzn.to/49cp8tO by Brene Brown - talking Personal Board of Directors “15 Positive Affirmations” by Thandi Montgomery: https://thandimonee.com/ebook Simon Sinek - What is your Why? https://youtu.be/tF7YLGpOoz8?si=t8w8AUIzN-i-EaJq CONNECT with Thandi TikTok: https://www.tiktok.com/@thandimonee Instagram: https://www.instagram.com/thandimonee/ YouTube: https://www.youtube.com/@thandimonee Website: https://thandimonee.com/ CONNECT with us Website: www.CarynSullivan.com/podcast Instagram: www.Instagram.com/prettywellness Facebook: www.Facebook.com/PrettyWellness To Buy the Book: “Happiness through Hardship” - The Book: https://a.co/d/igHJmCZ To Donate a Book to a Cancer Center: www.CarynSullivan.com/book To Donate to Metastatic Breast Cancer (MBC) Research: The Cancer Couch Foundation is a privately funded, non-profit (501c3) organization that has funded $5 million dollars in metastatic breast cancer (MBC) research since our founding in 2016! 100% of donations and event proceeds are ​​​matched and go to fund MBC research at Dana-Farber Cancer Institute and Memorial Sloan Kettering Cancer Center! www.thecancercouch.com/donations.html

In this episode of Evolve: A New Era of Leadership, I'm joined by Karin Hurt, a distinguished leadership expert and the co-author of "Powerful Phrases for Dealing with Workplace Conflict." Karin shares her profound insights on navigating conflicts in the workplace and fostering human-centered leadership. Karin Hurt helps leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. She's the founder and CEO of Let's Grow Leaders, a global leadership development and training firm known for practical tools and programs that make a lasting impact. She's an award-winning author of multiple books, including her latest work with David Dye, "Powerful Phrases for Dealing with Workplace Conflict." A former Verizon Wireless executive, Karin was named to Inc. Magazine's list of great leadership speakers. Together with her husband and business partner, David Dye, they run their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

Itto Outini's Bio:Itto Outini is a journalist, Fulbright Scholar, Steinbeck Fellow, MacDowell Fellow, Founding Editor at The DateKeepers, and author of the forthcoming memoir Blindness is the Light of My Life. She holds an MA in journalism and strategic media from the University of Arkansas, Fayetteville and a BA in applied linguistics from Mohamed V University in Rabat, Morocco. Itto has published with US-based and international outlets including The Relatable Voice Magazine, The Fulbright Chronicle, and The Chicago Tribune. Organizations for which she has spoken include The United Nations, Cal Tech University, Verizon Wireless, and The International Trade Centre. In addition to writing and speaking speaking, she offers a diverse suits of services tailored to writers, young professionals, and entrepreneurs. Mekiya Outini's Bio:Mekiya Outini is an award-winning author, freelance editor, MacDowell Fellow, Founding Editor at The DateKeepers, and co-author of Itto's forthcoming memoir Blindness is the Light of My Life. His work has appeared in Chautauqua, The Coachella Review, Willow Springs, and elsewhere. Two chapters from his novel Ashes, Ashes can be read at the West Trade Review.  Mekiya holds an MFA in fiction from the University of Arkansas, Fayetteville and a BFA in creative writing from the UNC Wilmington. He brings to the table 10+ years of experience writing, editing, teaching, tutoring, reading, and revising. His clients hail from all backgrounds and all walks of life, and he especially enjoys supporting people who write in English as a foreign language to craft clear and elegant prose.Links: Website: https://www.thedatekeepers.comItto's LinkedIn:https://www.linkedin.com/in/ittooutini/Mekiya's LinkedIn:https://www.linkedin.com/in/mekiya-o-1157b9184/The DateKeepers LinkedIn:https://www.linkedin.com/in/the-datekeepers-–-an-international-media-platform-372831275/Become a supporter of this podcast: https://www.spreaker.com/podcast/i-am-refocused-radio--2671113/support.

With over twenty-five years of extensive digital marketing, email marketing, product development, marketplace development, and E-Commerce leadership spanning notable Fortune 200 companies such as Office Depot, Verizon Wireless, America Online and Best Buy, Kathleen Stockham is no noobie. Now that she works in Higher Ed, she is bringing her personal industry knowledge to Higher Education. Connect with Kathleen Stockham on Linkedin: https://www.linkedin.com/in/kathleen-stockham-02895773/

In this episode I talk to Kat Frey about emotional intelligence being the gateway to leadership success. Introduction Kat Frey is the owner and founder of Oxygen Coaching Group and The Thalassa Group, speaker, author, and coach. ​ What started as Oxygen Equestrian, her brainchild of helping business professionals learn more about their body language and relationship styles through hands-on work with horses has turned into an elite training and coaching company where her experience in the intermodal transportation industry (BNSF & UP Railroads), industrial manufacturing industry, and wireless communication industry (Verizon Wireless) allows owners, managers, and business professions to learn more about how their actions affect every part of their results and how they contribute to their lives.   OCG has built programs such as the Tie Game Theory, Conflict to Growth, and the online calculator to determine the optimal rate of pay, B.L.I.S.S. ©™   Brought up in a family-owned business, the best lesson Kat learned was to stretch and risk which led to her being co-owner of multiple companies before developing OCG. This diverse background helps business owners and their teams see outside the box when looking to take their business and personal relationships to the next level. She is a Lean 6 Sigma Green Belt. She has post-secondary education in engineering, human resources, manufacturing engineering, and project management along with CAD/CAM.   Kat is an advocate of the American Lung Association, and a frequent volunteer with the young people in her community through programs like Sources of Strength, Girls on the Run, Just Keep Living Foundation, and High School Swim and Dive at her Alma Mater.   Her passions include her two adult children, reining horses, rescuing Great Danes, gardening, and running. Resources mentioned in this episode Follow Kat: LinkedIn: HERE Facebook: HERE Instagram: HERE Website: HERE   Thank you for listening. If you enjoyed this episode, please consider subscribing and leaving a review. Leave comment on what you enjoyed from the episode and if you have any suggestions for future episodes, I'd love to hear from you. Even better, share it with a friend or colleague and turn on the notifications so that you never miss an episode. It really helps the podcast gain more listeners so that we can grow our Lead From Within community. Thanks everyone! Keep reaching for your highest branch!   Let's Connect Follow me on LinkedIn Here Visit my website Here Email: mthomson@curisconsulting.ca      Leave me a voice note HERE and have it included on a future podcast! Just click on the "message" tab.  It is greatly appreciated!  

In today's episode, Itto and Mekiya Outini open up about the power of storytelling, overcoming personal challenges, and the unique paths that have led them to become advocates for writers worldwide.We begin with Itto and Mekiya telling the unlikely story of how they met, and how their union not only created great happiness for the two of them, but also their business Datekeepers, a platform where emerging writers find their voice and the courage to share their stories.  Itto shares how her early life living on the streets of Morocco due to a heart-breaking family betrayal eventually led her rise as a globally-recognized scholar. Mekiya shares how his life story is one of defying societal norms, and embracing a life that is true to himself. Their shared experiences, filled with resilience and self-love, serve as a beacon for anyone navigating the complexities of finding their own voice.At the heart of our conversation lies a universal reminder: the impact of a supportive community and influential mentors in our own life's stories. We explore the balance between receiving guidance and forging an independent path, and the transformative effect of educators who embolden, rather than diminish our personal power.  MEET ITTO AND MEKIYAItto and Mekiya Outini are the founding editors of The DateKeepers, an international media platform that publishes short-form creative and journalistic nonfiction, spotlights individuals who've overcome extreme adversity to make meaningful contributions to their fields, and creates opportunities for emerging writers. Itto Outini is a Fulbright Scholar, Steinbeck Fellow, and MacDowell Fellow. Her work has appeared in The Chicago Tribune, The Fulbright Chronicle, ABILITY Magazine, and elsewhere, and her life story has been on BBC. She's spoken for Cal Tech University, The United Nations, Verizon Wireless, and The International Trade Centre and holds an MA in journalism and strategic media from the University of Arkansas.Mekiya Outini is a writer, freelance editor, and MacDowell Fellow with an MFA in fiction from the University of Arkansas. His short story “Baptism by Earth” won of the 55th New Millennium Award in Fiction, and his work has appeared in Chautauqua, The Coachella Review, Willow Springs, and elsewhere. The first two chapters of his novel, Ashes, Ashes, have been featured in the West Trade Review.The DateKeepers Website The DateKeepers LinkedIn Support the showJoin Brilliant Breathwork, the monthly membership offering multiple weekly live breathwork sessions with Jen and other trauma-informed facilitators, an extensive vault of replays, and a supportive community for authentic, creative, and radiant growth. Other ways you can support: Share an episode and tag Jen on Instagram @untetheredjen Follow/subscribe to get updates of new episodes Leave a review! Connect with Jen JenLiss.com @untetheredjen Music created and produced by Matt Bollenbach

On this episode of the Friends in Beauty podcast I welcome Bethany Townes to the Friends in Beauty guest chair. Bethany's journey into the realm of makeup commenced in 2006 with a part-time position at a cosmetic counter, where her fascination with the intricacies of mascara and blush application was ignited. What began as a simple interest soon blossomed into her vocation and full-time profession. Motivated by the dynamic trends of the industry, Bethany leverages her background as an Army medic to provide clients with a professional, nurturing, and soothing experience. Renowned for her enduring sophistication and glamorous touch, she has emerged as a coveted figure in the beauty sphere. Diversifying her portfolio, Bethany has ventured into television, music, commercials, brand representation, runway fashion, and educational roles. Whether engaging with large audiences or individuals, she derives pleasure from every opportunity, as she firmly believes that living her aspiration never feels like toil. Bethany's meticulous methodology and unwavering dedication have led her to collaborate with esteemed entities such as The Makeup Show and The Powder Group for over 18 years. Working with clientele like New Balance, Beats, Viacom, Verizon Wireless, Sony Music Entertainment, Nautica Women, and Cazal Eyewear. Working with prominent networks like MTV, BET, VH1, Spike, NBC, CBS, and FOX. With recent focus in TV her artistry graces popular shows such as Amazon Prime's "Harlem," Harlan Cobden's "Shelter," "Wild 'N Out," "Annie Live," among others. Presently, Bethany is a proud member of the I.A.T.S.E. 798 Makeup Artist Union. FUN FACT: Bethany is also a full-time RV'er! How cool!? Enjoy this episode!! Leave us a 5 star review and share this episode with a friend or 2 or 3. info@friendsinbeauty.com ENROLLMENT OPEN - TRAILBLAZERS CLUB MEMBERSHIP https://bit.ly/FIBTrailblazersClub ADVERTISE YOUR BUSINESS OF THE PODCAST https://www.friendsinbeauty.com/advertise ENROLL IN D.I.Y PODCASTER COURSE TODAY:  bit.ly/DIYPodcasterCourse JOIN PATREON TO SUPPORT THE FRIENDS IN BEAUTY PODCAST https://www.patreon.com/friendsinbeauty FRIENDS IN BEAUTY FACEBOOK COMMUNITY www.facebook.com/groups/friendsinbeauty FOLLOW FRIENDS IN BEAUTY ON IG  www.instagram.com/friendsinbeauty SUBSCRIBE TO YOUTUBE CHANNEL bit.ly/FIBTube Additional Resources: -https://www.amazon.com/shop/akuarobinson -Skillshare - Use this link for 2 months free of the premium plan: https://skl.sh/30t352q -Shop Mented Cosmetics - https://www.mentedcosmetics.com/?rfsn=1290937.f2481  Use Code “AKUAROBINSON” for 10% of your purchase  Announcements: We're on Apple Podcasts - www.bit.ly/FIBPodItunes! Join our Facebook community… If  you're looking for a community of like minded, ambitious, and supportive #FriendsinBeauty  all working to leave our mark on the beauty industry, join us here: https://www.facebook.com/groups/friendsinbeauty Join the Friends in Beauty Mailing List: www.bit.ly/FIBTribe Social Media Info: Bethany Townes (Instagram) - @bethanytownes Bethany Townes (TikTok) - @beinthesestreets Friends in Beauty (Instagram, Facebook, Twitter) - @friendsinbeauty Friends in Beauty (YouTube) - Friends in Beauty  Akua Robinson (Instagram,Twitter) - @akuarobinson AkuaRobinson (Facebook) - Akua Robinson MUA Akua Robinson (Website) - www.akuarobinson.com

There's one marketing tactic that can make people laugh, it can make people gasp. But either way it'll make them remember your content for years. It's shock factor. And people aren't using it enough in B2B marketing. It's eliciting this strong emotional response that grabs your audience's attention, gets them talking about your brand, and makes your content rise above the noise. What's not to love? So in this episode of Remarkable, we're talking about a group of filmmakers who know about shock factor: Traktor. And with the help of our special guest, Senior Director, Head of Content at Domino Data Lab, Yuval Zukerman, we chat about going for the shock factor, creating a series of ads for a single campaign, and using your constraints to your advantage.About our guest, Yuval ZukermanYuval Zukerman is Senior Director, Head of Content at Domino Data Lab. He joined the company in July 2022 as Director of Technical Alliances. Prior to Domino Data Lab, Yuval served as Manager of Partner Marketing at VMWare. He has also founded his own company, Enavigo, LLC, focusing on technology leadership for results-oriented marketers, mobile development, developer relations, translation and localization project management.Over his career, he has served in a variety of roles across the technology lifecycle. From developer and engineer to project manager, technology consultant to technical creative and sales. He has worked with non-profits, medium-sized clients and global Fortune 500 companies in verticals that included CPG, B2C and B2B services, hospitality and financial. Past clients include Four Seasons Hotels and Resorts, Wells Fargo, Verizon Wireless, The Coca-Cola Company, Philips, and The Greater Boston Food Bank. He has a B.S. in Computer Science from UCLA and an M.A. in Information Technology and Software Engineering from Harvard.About Domino Data Lab​​Domino Data Lab powers model-driven business for the world's most advanced enterprises, including over 20% of the Fortune 100. Their Enterprise MLOps platform speeds up the development and deployment of data science work while increasing collaboration and governance, to scale data science into a competitive advantage. Their platform enables thousands of data scientists to develop better medicines, grow more productive crops, adapt risk models to major economic shifts, build better cars, improve customer support, or simply recommend the best purchase to make at the right time. Domino is backed by leading venture capital firms: Sequoia Capital, Bloomberg Beta, Coatue Management, Dell Technologies Capital, Highland Capital Partners, In-Q-Tel, and Zetta Venture Partners.About TraktorTraktor is a group of filmmakers based in Venice, California. Though they're based in California, they're originally from Sweden and met in film school: Directors Sam Larsson, Pontus Löwenhielm, Patrik von Krusenstjerna, Ole Sanders, Mats Lindberg and producer Richard Ulfvengren. They're globally renowned for their work serving brands like Lego, Nike, PepsiCo, Levi's, Fox Sports, MTV, Virgin Atlantic, and more. They've done music videos for Fatboy Slim, the Flaming Lips and Madonna. At least twice they've been recognized as the most award-winning directors in the world. They've won three Grand Prix at Cannes, a handful of Clios, an Emmy, and been nominated for a Grammy.What B2B Companies Can Learn From Traktor:Go for the shock factor. Knock your audience off-balance with unexpected content. It's inexpensive, it's attention-grabbing, it's memorable. Traktor made ads for Fox Sports that showed a man high diving straight into the ground, and another of two blindfolded men swinging oversized bats at each other. They were shockingly off-kilter for sports ads at the time. Over 20 years later, Yuval still remembers them vividly. Ian says, ”I wouldn't say Traktor's first ads are cheaply done, but comparatively. Like, there's no celebrities. They're just jarring. It's just taking the one salient point that you want the person to know and finding some sort of crazy connection out there in the ether to drive that home and then make the audience think, make them laugh.”Create a series within your campaign. It gives you a format while allowing you freedom to play on your theme. So you can create a variety of ads that appeal to different audience preferences, increase brand awareness and recall, and even run A/B testing with them. It's like how Traktor made a series of ads for Fox Sports. Ian says, ”They have one ad on an Indian sport and one on a Chinese sport. As the viewer, you realize it's a series. It becomes something that's beyond just a one-off thing. And now people think they're so funny. That's where ads are at their best, when it's less of a one-off and more of something that's ongoing.”Use your constraints to your advantage. Traktor leaned into their tight budget, and in doing so created stylized videos that were visually unique and captivating. Ian says, “If you don't have the budget, how can you steer into doing things grainier or less quality or unintentionally done in that way?”Quotes*”You're taking time from your audience. Traktor is giving them an exchange: Humor. They're giving you a giggle and a laugh. And that is something that is very important for us, to provide people value for their time. Time is the most valuable thing we have. So you better not waste it.” - Yuval Zukerman*”No matter what your goal is in the content, stand up to your core set of values. Live up to those standards. I always tell my kids, ‘Are you proud of what you just did?' Because there's something you can feel good that you delivered or created.” - Yuval ZukermanTime Stamps[0:55] Meet Yuval Zukerman, Senior Director, Head of Content at Domino Data Lab[2:08] Why are we talking about ads by Traktor?[3:01] What does Yuval's work at Domino Data Lab entail?[5:35] Learn more about Traktor[12:07] What makes ads by Traktor remarkable?[20:35] What are marketing lessons we can take from Traktor?[27:58] What's Yuval's content strategy?[33:02] How does Yuval get leadership buy-in on new content?[41:40] How does Yuval prove the ROI of content?LinksCheck out films by TraktorConnect with Yuval on LinkedInLearn more about Domino Data LabAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise.

Kyle Malady, Executive Vice President and CEO of Verizon Business Group, joins Joe on the Forbes Books Podcast. With over 20 years of experience at Verizon and its predecessor companies, Kyle has a unique perspective on the evolution of technology and the inner workings of leading a global telecommunications provider. As head of Verizon Business, Malady oversees service for nearly every Fortune 500 company across 120 countries. In the podcast, he traces his career from his early days as a cell site technician to his current executive role. Kyle explores the exponentially increasing speed of technological advancement, bringing 5G to life across Verizon's network. Additionally, the discussion delves into major differences between running B2B versus B2C businesses. Kyle explains his broad range of previous operational experience, from planning to engineering, that equipped him to ascend to CEO. With insights into the future of 5G infrastructure and private sector networks, the conversation provides a revealing look into the executive mindset of a telecom leader.About Kyle Malady: Kyle is Executive Vice President and Chief Executive Officer of Verizon Business, a leading global technology company serving 99% of Fortune 500 companies in over 120 countries. Kyle and his team are responsible for delivering the next generation of technology-driven innovation to their customers around the world. Kyle is a seasoned industry expert who has extensive experience in developing and implementing networks and applications for both the public and private sectors, and is a leader in the development of global 5G-related infrastructure.Previously, Kyle served as Executive Vice President and President of Verizon's Global Networks and Technology (GN&T) team. This group is responsible for Verizon's technology and product development, and building, maintaining and securing America's leading wireless network and largest residential fiber broadband service in Fios, in addition to a vast IP network serving global customers.Kyle began his career as a cell site technician for NYNEX Mobile Communications, which became Bell Atlantic Mobile and ultimately, through a series of transactions, became Verizon Wireless. During his long tenure, he has held a variety of positions in operations, planning, technology, engineering, and finance. He has also served as Verizon's vice president of New Product Development.

Have you ever noticed that what you say can make all the difference in the type of information you receive, how people respond to you/what you share, and the overall trajectory of a situation?In this episode, I talk to the CEO and President of Let's Grow Leaders, Karin Hurt and David Dye about dealing with workplace conflict, communication in conflict, and the greatest-of-all-time power phrases you can rely on to achieve your desired outcomes.You'll also learn about The 4 Dimensions of Healthy Conflict – since not all conflict is destructive. When handled correctly, it can be an incredible catalyst for engagement, creativity, and innovation.Let's dive in!-----Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. As CEO and President of Let's Grow Leaders, they are known for practical tools and leadership development programs that stick. Karin and David's many books include Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates, and a new book coming out in May 2024, Powerful Phrases for Dealing With Workplace Conflict: What to Say Next to Destress the Workday, Build Collaboration and Calm Difficult Customers. A former Verizon Wireless executive, Karin was named to Inc. Magazine's list of great leadership speakers. David Dye is a former executive and elected official. Karin and David are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.Learn more about their work and pre-order the book at letsgrowleaders.com.

Interest rates could likely be coming down, we discuss when, and we also talk about how much an ETF costs. And as the Magnificent Seven results start to roll in, are some of these stocks a buy?00:33 Tesla's Slower Growth in 202401:37 Verizon's Strong Q402:36 Netflix's Booming Subscriber Growth03:31 The Total Cost of Owning an ETF04:19 Why Do the Costs of ETFs Vary?04:49 How Should Investors Measure ETF Holding Costs?  05:39 Tracking Costs vs Tracking Error06:21 What Are Transaction Costs?06:51 Holding Costs vs Transaction Costs07:45 Fed Unlikely to Cut Interest Rates in March, but What About May? Read about topics from this episode.  Tesla Earnings: Slower Growth Expected in 2024 Verizon Earnings: Stellar Cash Flow and Pricing Discipline Bode Well Netflix Earnings: Performance and Outlook Impressive, but Subscriber Growth Should ModerateWhat Is the Total Cost of Owning an ETF? When Will the Fed Start Cutting Interest Rates? What to watch from Morningstar.Could Company 401(k)s Go the Way of IBM? Why Now Is the Time for Value InvestingAI Can Help Restaurants Innovate, But Will It Deliver Profits?Betting Big on Stocks Rarely Beats Boring Investing Read what our team is writing:Ruth Saldanha Zachary Evens Preston Caldwell Follow us on social media.Facebook: https://www.facebook.com/MorningstarInc/Twitter: https://twitter.com/MorningstarIncInstagram: https://www.instagram.com/morningstar... LinkedIn: https://www.linkedin.com/company/5161/  

On today's show, Ryan Cristian discusses the Crisis in the Middle East, while later, Jeffery Wilson discusses the Gulf of Tonkin 2.0 in the Red Sea. GUEST 1 OVERVIEW: Driven by a desire for accuracy, chef and independent news stalwart Ryan Cristián has a passion for the truth. As a recipient of the Serena Shim Award For Uncompromising Integrity In Journalism, he understands that Americans want their news to be transparent, devoid of the opulence frothed out by today's corporate media. A cultured and insightful man with a worldly sense, Ryan's unjaded approach offers common sense to the individual racked by the ambiguous news cycle – a vicious and manipulative merry-go-round that keeps trenchant minds at a manageable distance from the truth. An avid writer and editor by day, a truth seeker by night, Ryan's reality defines what it means to be current. https://www.thelastamericanvagabond.com GUEST 2 OVERVIEW: Jeffery Wilson is a producer and host of podcast content on The Podcast Network, which has been heard in over 100+ countries with over 5,000,000+ plays. He is also a professional actor and voiceover actor, with clients including Alliant Energy, McDonald's, Petcentric, NBC, USA Network, Verizon Wireless, Boeing, NCR (National Cash Register), US Dept of Defense, Jiffy Lube, among others. Jeffery is a graduate of Columbia College Chicago with a BA in TV/Video production.    

Oxygen Unleashed: Navigating Success with Kat Frey – From Equestrian Insights to Business Brilliance Kat Frey is the owner and founder of Oxygen Coaching Group and The Thalassa Group, speaker, author, and coach. What started as Oxygen Equestrian, her brainchild of helping business professionals learn more about their body language and relationship styles through hands-on work with horses has turned into an elite training and coaching company where her experience in the intermodal transportation industry (BNSF & UP Railroads), industrial manufacturing industry, and wireless communication industry (Verizon Wireless) allows owners, managers, and business professions to learn more about how their actions affect every part of their results and how they contribute to their lives. OCG has built programs such as the Tie Game Theory, Conflict to Growth, and the online calculator to determine the optimal rate of pay, B.L.I.S.S. ©™ Brought up in a family-owned business, the best lesson Kat learned was to stretch and risk which led to her being co-owner of multiple companies before developing OCG. This diverse background helps business owners and their teams see outside the box when looking to take their business and personal relationships to the next level. She is a Lean 6 Sigma Green Belt. She has post-secondary education in engineering, human resources, manufacturing engineering, and project management along with CAD/CAM. Kat is an advocate of the American Lung Association, and a frequent volunteer with the young people in her community through programs like Sources of Strength, Girls on the Run, Just Keep Living Foundation, and High School Swim and Dive at her Alma Mater. Her passions include her two adult children, reining horses, rescuing Great Danes, gardening, and running. Kat's daily goal is to take on life's experiences, good and bad, and all that they teach you.

How do you generate buzz around your company, connect with your target community and win an Effie award while at it? Verizon Wireless took a different approach to connecting with the African American community, launching a gospel choir competition and leaving a trail of maverick marketing lessons. Want to find out how they did it? Listen to Jeff Greenfield, CEO and Co-founder of Provalytics, as he discusses Verizon's Effie-winning 'how sweet the sound' campaign and more. Show NotesConnect With: Jeff Greenfield: Website // LinkedIn // TwitterThe Rebrand Podcast: Email // LinkedIn // TwitterI Hear Everything: IHearEverything.com // LinkedIn See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

On today's episode of Self Smarter, Dan'l and Megan are joined by their friend, Mollie Garza, a current New Yorker, native Texan, and first-generation Latina American sales and business development executive with over 12 years of experience in the marketing and advertising industry. Mollie shares her impressive background, what she's learned most about leadership while working for two Fortune 500 companies, and the one thing she is most proud of relative to her career journey thus far. Tune into this incredible episode – you don't want to miss it! In today's music moment, Mollie Garza shares her passion and taste in music. Spoiler alert – she shares her unbelievable experience attending Burning Man in Black Rock City! Show Notes: We want to hear from you!  We're planning our podcast topics for 2024 and are curious to hear about the topics YOU want to hear us unpack in 2024.  Email us at info@beselfsmarter.com and let us include your leadership problem on the podcast.Burning Man ProjectMollie Garza is a first-generation Latina American sales & business development executive with over 12 years of experience in the marketing and advertising industry. She has worked for Fortune companies including Walmart (#1), Verizon Wireless (#50) as well as media/tech companies. Industry and sectors of focus include CPG, Retail, Telecommunications. She has previously served in board roles on SheRunsIt & for charities. Her passions are morning workouts, family and networking. Follow the podcast:Instagram: https://www.instagram.com/selfsmarterpodcast/Facebook: https://www.facebook.com/selfsmarterpodcast/LinkedIn: https://www.linkedin.com/company/self-smarter-podcast/about/Rate the Self Smarter Podcast on Spotify and Apple Podcasts and leave a review to help us improve our content.Advertise on the Self Smarter Podcast to reach our audience of business leaders via info@dma-solutions.com.

Today we're going to introduce a game changer in the dental practice management software world...‍‍This is an innovative, all-in-one, cloud-based practice management software, and it offers an array of powerful features that are custom built for dentists by dentists ready to revolutionize the way you work. ‍If you are a start-up and decide to sign up with Oryx, they will NOT charge you a single dime, until you reached 200 active patients!⁠⁠They are partnering up with all startup practice owners and making sure you succeed, fast!⁠⁠ Click this link to schedule a FREE personalized demo and to see more on their exclusive deal!⁠‍‍Guest: Brad BillingsBusiness Name: Full ScheduleCheck out Brad's Media:Website: https://dentalbilling.com/full-schedule/Email: brad@mountainwest.healthcare‍‍Other Mentions and Links:Pacific Dental ServicesQSI AnalyticsDOSAbundant Dental CareDentrixDental IntelOpen DentaleAssistWeaveForbesAndrés Irlando Forbes top 40 under 40Fortune 500MicrosoftMicrosoft Leadership TrainingsPracticeWorksEaglesoftSQL databaseKois CenterCurve DentalDentrix AscendDentrix Enterprise‍‍Host: Michael Arias‍Website: The Dental Marketer Join my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍‍My Key Takeaways:Some of the core steps to an effective front office onboarding system are clinical and insurance fundamentals, understanding practice software, phone skills, and financial arrangements.Empowering your employees does not mean handing them a script. Give them some autonomy to make their own decisions under a certain dollar threshold.How should you handle mistakes by team members?Help team members be individually successful and they will make your practice successful.The top 4 metrics that contribute to high profitability are 1. continuing care growth, 2. open hours, 3. number of indirect restorations, and 4. percentage of firm financial arrangements.‍Please don't forget to share with us on Instagram when you are listening to the podcast AND if you are really wanting to show us love, then please leave a 5 star review on iTunes! [Click here to leave a review on iTunes]‍p.s. Some links are affiliate links, which means that if you choose to make a purchase, I will earn a commission. This commission comes at no additional cost to you. Please understand that we have experience with these products/ company, and I recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something. Please do not spend any money unless you feel you need them or that they will help you with your goals.‍Episode Transcript (Auto-Generated - Please Excuse Errors)Michael: Alright, it's time to talk with our featured guest, Brad Billings. Brad, how's it going? Good. Brad: Thanks for asking. Michael: Awesome, man. We appreciate you coming on. If you can you kind of break it down to us? Tell us a little bit about your past, your present. How'd you get to where you are Brad: today? Oh, that's a, that's an interesting one.So actually worked at Verizon Wireless for a number of years. 15 years and made it to lower level executive status great leadership development program and I had a ton of really good leaders. think what was interesting there and probably what I'd translate into dental is, they just had every metric you could think of all the data that you'd ever want for any.Situation out of every store, every phone, everything, they just had all the data and we use that to, you know, gauge and monitor performance. I was in the sales channel, that's kind of where I started and I'll be brief on that 1. and then I moved to, uh, Pacific dental services and that was my foray into dentistry.And it's probably good that I went to a company like Pacific dental. Specifically because I didn't know anything about dentistry and they had a really good training program, which is obviously something that you need. If you're going to, if you're going to try to enter into a leadership role, within the dental industry, you have to know what you're talking about.So, pretty extensive training in a very successful region. and that kind of was my entrance into the dental world. And then the other thing about Pacific Dental is they also had an exorbitant amount of data. They worked out of a system called QSI. There might be a few people on the station that, that know of QSI.It's really archaic. It was written in DOS and, still running in DOS. You had to do. Manual um, command entries to get it to do anything. And, and then they had an overlay. I forget what the overlay was called for the doctors to enter their clinical notes charting and things like that. But the reason that they had such a hard time transitioning to anything modern, was because of the amount of data that they were getting out of that. And that really was the foundation, That I think helped kind of springboard me into success outside and into, small DSO and, and starting up a private practice.It was kind of that foundation and understanding that, metrics drive decisions. And, and if you're just making guesses about what you should do within the business, you're oftentimes going to, guess incorrectly without those metrics and data. Gotcha. Michael: And so right now, what are you doing? Brad: guess there's more background in all of that. I left for an opportunity to run a small DSO. In Utah, or to help run, I should say. So I got hired as the VP at Abundant Dental Care, a phenomenal DSO. I still have a great relationship with them. I entered in to that relationship.They had about, I think they had four practices, so very small. they were doing about, probably about 500, 000 a month. So a decent amount of money. They were like many small organizations that I saw. They were running they had a really good foundation. So they had like a really good team, really good processes, really good.Atmosphere. And this is kind of why I chose to go with them is because their foundation was so solid, really good clinical work. They had some of the best dentists out there with a really good clinical leader, which is stuff that I don't know. So I didn't want to try to tackle. solving clinical gaps along with solving operational gaps.So that's why I kind of decided to go with them. And then they, this is going to be the most boring podcast you ever.Anyway uh, they were operating off like, you know, sugar house dental care at gmail. com and they had, you know, four practices and they're just sharing documents across gmail platforms and, you know, they were careful not to share HIPAA information across those things, but that made communication super challenging.So, I initially came on, you know, as operations to help with the, case acceptance, closure and, you know, operational performance. And there were just so many gaps everywhere else that did do that. And then I also started to, work on automated reporting is where I started.They were doing these spreadsheets every night. It would take, you know, 45 minutes to an hour of. Office Manager's time. They tracked a lot. They tracked everything. How do they track everything? They, it just does a spreadsheet. And they would pull manual Dentrix reports. So they would, and I don't know if you've ever dealt with Dentrix at all, but say create this report, and then you can walk away.Like you can, Yeah. Go to the bathroom and, eat dinner and then come back and it might be done. And you do that, but you have to do, you know, four or five different ones, and then you take all the data manually off of those. And manually enter them in this spreadsheet. They had four different spreadsheets, which was also really weird, four different spreadsheets.And then they had another operator that would grab, from those four different spreadsheets that were filled out by office managers and manually enter them into this master spreadsheet that the owner would look at in the morning and decide what our day was like the previous day and try to take action, depending on that.Right. far as execution is concerned, like. They did a pretty good job with what they were doing. Like they always filled that out. They always, you know what I mean? There's a lot of people that try to do processes like that and can't execute on it because it takes a whole lot of accountability and follow up to make sure that those numbers are right.So they were doing a good job. But was manual and it took four hours at least each night, plus the hour that it took that other operator put it all together. So you're talking about five hours a day, you know, how many working hours a week. So it was an incredible amount of hours.And then it was, it was often wrong because, human error. So I just, I got a wild hair and I went to the owner. I said, look I, want to make this automated. This is ridiculous. We're doing it this way. and he was like no, I'm not going to give you any resources. You can't do that. I don't believe that you can do that.You don't have the skill set. I was like, sure. Yeah, I, okay. So I just went and did it on my own. Like at night I, I called a buddy of mine that I went to college with. And, at the time he was working for a data company, just basically doing what I was asking us to figure out. Right. And all the time I'm like researching all this stuff too.Cause I there's dental Intel out there and there's, there's a few others, but I researched probably three or four and I found out that bad data in, bad data out. And to get access to that back, that backend of Dentrix was, very expensive. And I don't remember the exact dollar amount, but I already didn't have any funding approval to do what I was trying to do.And so I'm trying to stand up on, this manual SQL backend. So what I did initially was I took this spreadsheet, put it into one, protected spreadsheet, and then had an auto pull from the spreadsheet into this database. so all I really did initially was remove That last hour of the combination from that other operator.And you know, but I worked and I was like, Oh, this is, this can be powerful, but I'm not going to, I don't have the means. We didn't have the means that this is company we weren't profitable enough to go pay the amount of money needed to get under the back end of denture. Yeah. I started to research open dental was the first one that, cause everybody researches up though they start there cause free, right.You have access to everything. You have access to all the tables. It's not an API. all the back end. So we just did like a demo account in this back end to Open Dental. And but I don't, I'm no longer employed by them. I, I ended up growing this big enough to contract with them and move on. Michael: So what is it exactly? Like, if you don't mind me asking the you're doing right now, Brad: I own two practices with a partner, a doctor, that's a partner in Utah. The laws don't make you you don't have to be a clinician to own. It's one of like three states in the US but we're set up as A D S O. So, I can own a portion of A D S O that owns practices. So we are set up legally for me to own in other states as well.But we, right now we just have two practices. And then, I also own a company called Full Schedule, which is, I'm in strategic partnership with eAssist. I'm not a partner of eAssist, so I have to make that very clear. We're a separate company, but I am in a strategic partnership with eAssist, the dental billing company, and we essentially Some of their clients I own a company that has employees that call and fill their schedule essentially.So instead of doing that automated faceless, nameless, kind of process with like the weaves of the world and whoever else we have, we put a face and a name to it, set targets to it and help them get treatment and hygiene scheduled and then, you know, we charge per office for Michael: that. So is it more like, that part, full schedule, is it more like front office services in the sense of like, Hey, I only have one front office right now, I need someone to answer phones and, take care of stuff whenever that person's doing other things. Brad: not yet. It is on the road map to have an answering service. so right now we just are filling schedule. So it's basically like, we're 2 years in our recare list is miles long, but for whatever reason, we're never full.And our treatment is still out there and it's not getting closed. So employ only, Currently, I would say stateside, so that we have, experience that we have hygienists that have been doing this for years and years, scheduling appointments, know what clinically they need to be doing all of these.So we have about 30 offices right now that we. Essentially, we just find out what they want to do, what they want scheduled how they want it scheduled, which operatories they want it scheduled in, what their treatment times are that they want scheduled. And then we follow those standard operating procedures for that office.And we fill the needs of that office, eventually, you know, fill the schedule. if we don't reach our commitments to the office, we reduce our price per each schedule not fulfilled to our commitment. Okay, Michael: man. That sounds legit. cause that is a humongous need, right?as far as when it comes to front office and answering services and things like that. So. That'd be really good. real quick, Brad, if we can rewind a little bit. You mentioned that you worked for Verizon and that they had a great leadership program. What to you, because it made it great, and what takeaways from that program would you recommend someone in a dental practice, your dental practice owner, utilize?Brad: That's a good question. think anytime you have a program at all no matter how good the curriculum is or anything else, it's dependent on the people that are in it. I was lucky. I, I had some of the, in my opinion, and granted, it's my humble opinion. I had some of the best leaders, even in Verizon.I had a. The president of my region that I was in, Oh, Andres Irlando, he was Forbes top 40 under 40, just a amazing guy. He's running another tech company now. then I had a couple of other really, some of the smartest men that I've ever met.I think that Fortune 5 companies draw those kinds of. And then I had another guy named DJ Leckwold and another guy named Shane Schwab. And these guys were just very focused on, you know, personal growth and leadership, what that actually looks like and how to communicate with your teams around performance.Cadence and meetings large workload organization, which was very challenging for me. and that's what I would probably say Verizon had is, and what these leaders did is Verizon has a ton of resources. They have classes going on around the country all the time. Either run even by teams of Microsoft employees to teach you how to use Microsoft more effectively.They have time management trainings. They have, communication trainings you know, trainings based on books like crucial conversations, and, they have all of these trainings going on. And what these leaders allowed their team to do, and a lot of leaders wouldn't because it would affect budgets.They don't understand the, uh, return on investment that you're receiving, but they would allow us to fly around the country all over. I remember flying to, you know, Massachusetts from Arizona so that I could take a time management class for Microsoft and they're not cheap, but, I still use large majority of those practices today, or I wouldn't be able to do what I do.and then on top of that, you know, obviously they modeled what a leader should, what a leader should do, what a leader should look like. So that's probably what I would say. I got, I got out of her eyes on this really good leader. Michael: Gotcha. But how are you implementing that into the practice or how would you, if you were to tell me like, this is what you got to do, Mike, for your practice?Brad: Around leadership specifically? Yeah. I think there's a Appropriate priority level leadership and leadership development. if you're an individual practice owner, we've purchased practices where there's this harsh separation between front hygiene and clinical, right? And your practice will never be successful if you're not running like you have a true leader to follow and that leader is engaged and helping the entire team be successful, and not just, the team being engaged to, make the practice successful, but also they need to feel like you're helping them be successful, whether that's in, you know, their goals and where they're headed, or.In their skill sets in the practice, but you have to be engaged and know what your employees want and what they're trying to do every single day and help them get their goals. And if you do that they'll give it back to you and help you be successful and be happy working for you. And that's, I think a lot of what leadership really is, especially on an individual practice level.From there, I mean, if you're going to go larger than that, then it, it comes to Having a an actual training process from soup to nuts. So from beginning to end, when you bring people on, you can't just assume they know exactly what you're going to talk about. And if you don't have defined training process, there's no way everybody's going to have that same training experience and everybody's going to deliver a different product to every patient that comes in and, and that creates uncontrollables that then create a lower performance.And, so yeah, that, that's kind of the difference between private and as you grow, I think private is you could really just be a leader by. Being engaged with your team and helping them be successful in who they are. And then outside of that you've really got to start formalizing and structuring a training program, leadership training and development.Michael: Do you have one of those for your, both of your practices, Brad: I've only left Abundant. think I've been outside of Abundant for three months. We just bought our second practice. In August. So, do I have one? No. And, have I felt the pain of not having one?Yes. Did I build one at Abundant? I did. We had a very robust training program with videos and tests and the onboarding processes. And I led that initiative and, and built that whole platform. And I also built a like a knowledge based platform so that, Yeah, after the training, they could go back and reference it.So, I desperately need one here. I just, as I'm sure many of your listeners know when you buy that second practice, You're first standing it up, making sure everybody's reducing turnover and, you know, keeping production as high as you can through that transition. Michael: Yeah.And we'll dive into that right now. But when it comes to the robust training, if you can, Brad, could you make us one right now? Meaning like this is what from beginning. The steps you should be in initializing, you know what I mean? Like the, I guess more like the title headline and then the headings and that's it, you know what I mean?Kind of thing. Like, how should it look? Brad: mean, that's a pretty tough question because it you want to. Michael: Could you give us like front office? Brad: Yeah. So like front desk. Yeah. Sure. And also this depends on your structure too, because different people have front desk, do different things. But, it starts with, dental knowledge. You have to have a foundation in dental knowledge and normally.When front desk, when you're hiring front desk because of the wages that they're in they really don't have foundational knowledge and I'm talking like, Keith numbers and surfaces and procedures and really just the basics because people are going to be talking to them about that stuff and they can't be just caught.Blindly in the headlights there. And from there, it would probably be to like foundational again, very basic knowledge of insurances and those sorts of things. So really just foundational knowledge between clinical and insurances. If you're taking insurances, I should say, they should know all the insurances that you take. They should know all the um, leased networks that you take and how to check to see if they're in that leased network, so that they can answer those questions appropriately. And then, the 3rd foundational piece for their job should be a complete understanding of the system they're using.So the PRM, that probably the first 3 foundational things, and then I would move very quickly to and I'm talking probably before they even have face to face interactions. They need to have those 3 things locked in and tested, or you're going to be every interaction that they have.You're going to be deteriorating the integrity of your of the perception of your business, right? And then even before again, still before the 1st face to face interaction, you should set some very clear expectations on. Communication to patients, how to answer the phone, empower them to solve problems without passing the buck all the way till the end, even if they're going to make mistakes doing it.And that takes some training too. We made a lot of videos at Abundant specifically how to answer questions when people say, I can't believe I'm on a 300 bill, let me say. You know, you very quickly say I'm, sorry that you're unaware of this bill. How can I help today? And then if they say, any anger at all, then it's okay, no problem.We'll take care of that for you. If it's under 500 bucks, it doesn't matter. We'll take care of it for you because the value of a patient is way more valuable than 500 that they didn't know about that you're trying to wrangle out of their hands. So. Anyway, so those, that's probably the foundational training for them and then it gets into more I'd say more detailed actually, you know, doing, insurance coordination and entering that into the systems and you're getting more into the details of making sure patients are set up for success while they're there, how to check copays and how to collect money at the front, things like that. Michael: So that's good, man. This is a good like process. And you mentioned something.A lot of great stuff, but one thing you mentioned is, you empower the team to handle problems on their own. It's super huge. So how do you do that? Like how do we, do we just provide them like with scripts of like, what if scenarios or? Brad: that's not empowerment enough you can't script everything.It's literally Hey, I want you to take care of the patients any way you can. Anything that you think is right probably is treat them how you'd want to be treated. If you go outside of the bounds, then we'll have a discussion, but you won't be in trouble. And then it's really you know, you got to hire well.you give them that, let them go. You can't micromanage true patient care. You really can't. And because every patient is going to be a bit, different and so you've got to have, the right front desk person with the right kind of empathy and communication skills to be able to make a lot of those decisions on their own.And yeah, I mean, there's absolutely times where like, Hey, you probably shouldn't have given that. 500 credit because they actually did owe that, but at the end of the day, if they did a very good job and that patient stayed, it's worth more than 500 bucks. So, again, it's, I guess, continual coaching.So that would be empowerment to me is you say, yeah go do it. You said very loose boundaries. Like if it goes over 500 bucks from grab us. But anything else you have full autonomy, just let us know when you're done and we'll talk about it. Yeah. Michael: Interesting. Okay. So like having almost like full confidence in them to, yeah, you made a mistake.And then almost to the point where it's like, well, let's just talk about the mistake. That way they're like, okay, it's cool to make mistakes. I mean, not huge ones, but I'll learn from them. You know what I mean? Brad: I mean, there's been big ones, man, but I still think it's more valuable for someone to have that empowerment and make One big mistake, but have corrected 20 mistakes that the patient was feeling. maybe we got 1 big mistake where they went out of bounds, you know, and they shouldn't have done that. You're still saving those other 20 patients their empowerment. And then you do that correction.And, and that is the attitude you take, like. We love mistakes you learn from it. That's great. I love that you did that. like that man. It's really good that's what empowerment is to me. Michael: Okay, and have you ever gotten like pushback from so you mentioned something about a PRM, right?So have you ever gotten people like hey, man We've been using Open Dental or practice works or Eagle software ever I know like the back of my hand like don't be switching it what happens Brad: And yes, I mean, every practice that I've been a part of acquiring and switched off of all the mainstream archaic PRMs that are out there, clinicians, especially they, they all have just challenges with that change and change is hard, doesn't matter what it is, change is hard.So I get it. And let me tell you the things that we can do after we make this change and why you're going to like this better. I mean, I think we mentioned it, but I use Oryx and all the practices that I've managed and that I own. I think that's the thing, as long as you are open about the challenges that are coming.And then understanding about the challenges that those people are going to be facing through the change. And then also you can express and make sense logically as to why the change is needed. Then most of the time you can get through those transitions relatively easy. We started really early with Oryx, and.It's a thousand times more robust than when we really, when we very first started. those first, you know, few months while I was learning and trying to teach it, I had to be the brand advocate and then I had to, get, one by one by one, these other to say, no, this is the PRM that we want to use and here's why.And, and with that one by one by one, they just kind of starts to spread. And now I mean, I still go back and ask like, Hey, if you had a chance, there's still hiccups in every PRM, but also in works. And occasionally we get a hiccup and they submit to their help team. And, And you say, Hey, would you switch?Like, even after this, would you switch? And every answer resoundingly, every time they'd never go back, there's no way to go back to a server based. Archaic DRM like that, there just isn't. Michael: Why did you decide to go with Oryx? Brad: So I was kind of getting into that before I stop, but it was that whole automated reporting thing.It started with Open Dental, and we spent a lot of money training on Open Dental on a single office. We switched one office over to Open Dental. It was on an, it was on an acquisition that we, so it was a new acquisition that we were doing at Abundant, and decided rather than, you know, Just paying for a year of, because Dentrix charges you a year up front, figured that practice, you have to re sign a contract.Rather than doing that, we were just like, let's just try Open Dental, see what happens. Super painful transition. They had good support. Open Dental was, good support, but just a painful transition. The conversion was rough. everything was pretty rough training. Everything was pretty rough.Posting was rough. Everything was rough. It was just new to me. And it was, and I'm the one training, so I'm trying to learn it and train it. And they had good support and all of that. And then we, we actually stood up automated reporting. So we pulled their backend just straight out of their database.Dumped it into a SQL database, and started running automated reports. And then I showed the owner and he was like, I want more of this. I want all of this. I want everything you can do with this. And so he was just fully body and like, when are we switching to open dental? So I started doing test conversions and all the other practices we had.And at that point, I think we had seven. So I started doing these tests conversions and open dental. I've got a lot of experience in conversions now, and I wouldn't have done it the same way that I was doing it in that first office. But anyway, I had probably 4 test conversions done. I was about to pull the trigger and I had a buddy call me from.Texas from PDS, a doctor buddy of mine. he had just got back from Coyce Institute. And he's like, just talk to me about his great experience with Coyce and comprehensive dentistry. And you know, his plan to make his practice just pop and dude, it was so exciting and he's a very engaging guy, just exciting guy to talk to.So I'm like, that's rad, man. What else, What else did you learn? Tell me everything. And he's like, Hey man, there's this software that he talked about at the end. It looked amazing. Have you ever heard of it? Oh man, I've been, I've been researching and I, I researched everything like curve, open dental, Eaglesoft, Dentrix, Dentrix Ascend, Dentrix Enterprise.you name it, I probably have done a test conversion during that time period for it. And I was still going with open dental after all of that. I was like, nah, man, I haven't heard of it, but. Man, I just don't see how anything this is. This has got to be the one I've looked at every other one.He's like, dude, just check it out. I called him up and yeah, I was blown away. Like, it's simple. It's intuitive. And this again was, this was four years ago. So it was much less robust than it is now. I don't know how to explain that any other way, but it did not have all the features that it has now.And so anyway I, it was really frustrating, but I remember calling the owner and I was like, Hey, look I, I hate more than anybody that I'm making this phone call right now. Like I've put months into this, I've put nights, evenings, weekends, just to even stand up our one office and open dental, but we got to do more.And he was like, no. And I was like, all right, well you, and we, Abundant was a comprehensive dental model. Which kind of, it very closely aligned, like Oryx and our model very closely aligned. was like, look, I understand. Like I said, I hate this too, but you just get on the phone. I'll get Ronnie on the phone, Ronnie and and our owner got on the phone and kind of talked through, they actually knew each other, which was small world.Yeah. But, yeah, it was very he eventually got, so he saw it and he was like, well, I could work. So we, you know, we decided to make the switch for all of them. So we switched all seven of our practices over to work. Michael: Nice man, that's good. And right now are you going to transition to Oryx 2 with your two practices or already?I do Brad: it. I do it on day one. Yeah, I don't take over a practice with that. Yeah, I've got so many systems built through this now that It just has to be done. Like rather than trying to figure out how to remote in to a server with RDPs and then manually track things I, I already have prewritten programs that pull from works as APIs.And so I, I've switched an office over day one and get API access and we're off to the races. So, man, Michael: all right, good stuff, man. So, cool. Oryx is the winner for you then. That's what you like. Oh, by Brad: far. Yeah. Yeah. and I would just, for anybody that's out there looking like, I am an Oryx fanboy, so I'll get that out of the way.But, at the very least, like, Just stay away from server based platforms. It creates complication and expense. You just don't need, just don't need it. You have to pay an it team any break that you have, like, I have an it degree and it takes me hours to figure out. These complicated setups.So, no, it's just not yeah, I would say stay away from those. Go online. Orcs is a great Michael: base. Yeah. Gotcha, man. Awesome. Awesome. So then I know you've been talking a lot about data and metrics and I feel like that's, that's your thing, right? So it is. Yeah. If you were telling me right now, I'm telling you like, Hey man, I can't, yeah.I'm struggling. struggling in the sense of like, Sometimes new patients are good. You know what I mean? looks like I'm growing, but my bottom line is also growing and all these things. What data or metrics would you say? Hey, these are the top metrics you need to hyper focus on.Brad: Yeah. All right. So this is what and this is A correlation I learned through my extensive training, top 3 most correlated metrics to practice profitability. There's actually more. We talked about 5 or 6. I'll give you top 3 and then we can. expand a little more, but top three, number one is is actually continuing care growth year over year.and it's super interesting because it tells you so many things, but care growth year over year is always the first place I focus. And the easiest way. To start that increase because you can't obviously that's you're waiting a year to see if so it's a very lag metric.It's, you look at it after the fact. So you've got to do something up front and track a metric to make sure that you are even approaching that attainable year over year growth. quickest 1 for that is just reappointment rate. them while they're in the practice? And if you're not anywhere between 85 and 95 percent, then you're actually deteriorating your practice growth year over year.And every practice that I've ever gone to is like, oh, we're killing that. We always reappoint our, then you go look at, they're always at 60 to 65 percent. I'm telling you, everybody right now on the things on your podcast is going to be saying, no dude, we're. We're at 80 percent easy if they had a number that actually pulled the data, I guarantee between 65 and 70, 60 to 70.It's always Michael: there. That causes it Brad: to decrease. And there's statistics and I don't want to butcher them, but there's essentially there's a certain. recare patients that return and a certain percentage of new patients that return. And so if you're below 30 new patients a month, which majority of practices are, I mean, both of these practices that we just got are well above that, but a lot of practices are at that 30 to 50 new patient range.If you're at 30 new patients are below and you're below I think it's 75 percent reappointment rate assuming they're going to come back, then you're going to have an actual deterioration of patients. unless you have obviously some sort of strategy to then reactivate them, but then you're doing double work on the backend rather than just doing it on the front end while they're in the practice.All of a sudden, now you're employing my company full schedule to reappoint your patients for you, which then is another added expense, right? Um, Rather than just doing that job up front and tracking performance of that job, making sure your people are doing it. Gotcha. Michael: Okay. So continuing care growth and then reappointment.Brad: Well, yeah, so really continuing care growth year over year, all that other stuff was just about continuing care growth, but that's where I would focus. Initially the 2nd most correlated is Dr. Days, Dr. Hours, call it whatever you'd like. It's a very easy one to think about, but I mean, the less days that you're open, the less money you'll make.and this is to profitability. I'm not talking revenue. So. There's a lot of practices that have this super concern of like, we don't have enough patients, so I'm not going to open another day. But the statistics show that you open another day, you're going to be more profitable. Even if you think you're not ready yet.If you open another day, you're going to be more profitable. And it's just, you know, open it up on, Google and you advertise for it and you put marketing out for it. You may be down for a couple of months, but for the year, you will be more profitable just to open the day and be there and your people will figure out how to fill it.That's number 2. Number 3 is, number of indirects, and this is a challenging one because you can't obviously set a quota on your doctors doing number of indirects, but it is just a very highly correlated metric. Doctors that do more indirects make more money. Michael: So more indirects. Brad: Yeah, indirect Michael: restorations.Yeah. Gotcha. Okay. The first one, reappointment rates. Man, that's pretty huge. So like when you come, when it goes to that, The system that you utilize that Brad utilizes for making sure reappointment rates happen is Hey, right when they're in the practice, we got to get them on the books for the next appointment Now what would happen and I'm sure you've experienced this many times, but like, you know how people complain like the no shows, right? What do you do for that? Brad: so there's going to be no shows. A good no show rate is actually 15%, which is still a ton. And that's a good no show rate, right? Traditionally, I'd say most practices are probably in between 20 and 25%. Which is a huge slide. And yes, you need to work your very best to capitalize on bringing those patients back in.doesn't really in my metric calculation, it doesn't go into reappointment rate. Because reappointment rate is if you came if you did a dollar of production, we counted as a completed appointment, and then we check for the next appointment schedule.So, we don't count that into reappointment rate. But yeah, we have strategies around and we actually do you know, heavy confirmation, and then. And so if they don't show, we usually know why and then if they're not there within 5 minutes, we call them and text them. And then if they're not there all day, we, you know, we reach out to again, try to reschedule appointment.But I think most practices do that. That's kind of like the easy low hanging fruit. you're not doing that as a practice, you've missed. That to me doesn't even have anything to do with metrics other than understanding your no show rate which brings me to my fourth metric, which is a percentage of firm financial arrangements, which is different than what I was taught historically, but in my data.Now, it has changed and from financial arrangements, this means collect in full for any appointments you put on the schedule with the exception of obviously like hygiene exams and be patient. You can't collect before they're there. But if you're going to put a root canal and a crown on your schedule, have it paid in full before you put it on there. Michael: Okay. Is there a specific script you kind of like mentioned when you're like, Hey, you got to pay us in full. Brad: You know, surprisingly, it's not super challenging. You just say we do collect in full for our procedures. Before we put you on the schedule and then you basically just say, how did you want to pay for that today?And then if they ask questions you just say well our doctor's time is valuable so we really have to make sure that the people are going to show up that say they're going to be here and usually when people pay that means they're going to be here and people really understand it They're not turned off by it at all. Like if they're really planning on being there They're going to pay for it. Anyway, the only thing that we do is If a patient's like, you know, I don't get paid till Friday can you collect for me on Friday? Then we'll say, yeah, and Norix has a great tool.You just send a text link. So you put a little reminder and, in a calendar, and then you send them a text link on that day and they pay over that. And if they don't, then you have to pull them off the schedule because. you can assume Michael: that they're not going to be there if they haven't paid. Yeah, that's true.So then these are like the four main metrics we want to keep looking at. What are, in your experience, what are the numbers or the data that you notice or you see like in the forums or on Facebook or something where practice owners are talking about it, they're looking at it, but in your mind, Brad's mind is like, man, that ain't even that important.Brad: Interestingly enough, new patient count, it is important. get me wrong. You have to have a new patient count to grow your business. But there's so many clinicians that come out of school that are, they don't even care. You're continuing care patient depth. They just care. Like if they're coming on as an associate in your practice, they want to know how many new patients. a crazy skewed metrics. 70 percent of practices established over two years. Their revenue comes from continuing care patients. 70 percent of the revenue. So 30 percent of your revenue only comes from your patients after two years. So if you're in your first two years, yeah, hit the marketing hard.Make sure you're doing your reappointment rate. But after that second year, you should be focusing very heavily on your exams what's going on there. Michael: then, Right now, one of the questions I wanted to ask you is what can a dentist do today, practice owner, to improve their marketing or their business? Brad: marketing honestly. Michael: Or their business, or their business in general. I'll Brad: give you, I'll give you my basic marketing rundown and we're, averaging about.Anywhere from 60 to 80 new patients a month at both of our practices, and it's super basic, and there's plenty of practice out there that can do much more than this, like Abundant was, really approaching 100 new patients a month, but they spent, you know, a ton of time on marketing. This is like me in my spare time while I'm also not managing operations.And helping, you know, look for new practices, but this is, it's super basic. You need, Google ads and you need a really high Google score. and that's it. If you have Google ads a low Google score, you're just torturing yourself. So make sure you have a ton of reviews. Make sure as many of them are as five stars.Don't do anything shady. Give them the experience that they want. And if you have those two things in place, patients just find you and they come. At least that's in my experience. And then we also have strategies that we're on, certain streets with 20, 000 cars passing with high visibility.Like obviously those things matter. But outside of that, that and sandwich boards and the new patient special, we don't do much. Michael: With your Google ads budget, what's the budget look like for there? Brad: 35 an office, we try to stay below 1. 5 percent of revenue. And really right now, we're at like, 0.8 percent of revenue because. We just don't need to keep spending it. So 3500 a month is what we. What we were doing and then we just never really upped it and we don't really have to Michael: you're doing pretty good like 60, new patients and everything like that. So that's really good, man.Awesome, Brad Thank you so much for your time, man I truly appreciate it But before we say goodbye if anybody wanted to reach out to you for questions or anything like that, where can they find you? Brad: man, I got I got a ton of email addresses. Let's do a Brad at MountainWest. Healthcare. Alright, Michael: Brad at MountainWest. Healthcare, you said? Alright, so that's going to be in the show notes below for anybody who wants to to Brad. And Brad, thank you so much for being with us, man. It's been a pleasure. Thanks for having me on. Brad: talk soon. Bye.‍

Karin Hurt of Let's Grow Leaders inspires courage, confidence and innovation. In this episode, she shares her extensive research and proven tactics for having team members speak up and share their best ideas and thinking. This is what creates powerful, innovative, and productive cultures. About the Guest:Karin Hurt helps human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. She's the founder and CEO of Let's Grow Leaders, an international leadership development and training firm known for practical tools and leadership development programs that stick.She's the award-winning author of four books including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul and a hosts the popular Asking for a Friend Vlog on LinkedIn. A former Verizon Wireless executive, Karin was named to Inc. Magazine's list of great leadership speakers.Karin and her husband and business partner, David Dye, are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.The best way to reach Karin is by email, karin.hurt@LetsGrowLeaders.com About the Host:Amy L. Riley is an internationally renowned speaker, author and consultant. She has over 2 decades of experience developing leaders at all levels. Her clients include Cisco Systems, Deloitte and Barclays.As a trusted leadership coach and consultant, Amy has worked with hundreds of leaders one-on-one, and thousands more as part of a group, to fully step into their leadership, create amazing teams and achieve extraordinary results. Amy's most popular keynote speeches are:The Courage of a Leader: The Power of a Leadership LegacyThe Courage of a Leader: Create a Competitive Advantage with Sustainable, Results-Producing Cross-System CollaborationThe Courage of a Leader: Accelerate Trust with Your Team, Customers and CommunityThe Courage of a Leader: How to Build a Happy and Successful Hybrid Team Her new book is a #1 international best-seller and is entitled, The Courage of a Leader: How to Inspire, Engage and Get Extraordinary Results. www.courageofaleader.comhttps://www.linkedin.com/in/amyshoopriley/ Link mentioned in the podcastHow to Use What We Know About Neuroscience to Be Exponentially More Influential (podcast episode): https://courageofaleader.com/captivate-podcast/how-to-use-what-we-know-about-neuroscience-to-be-exponentially-more-influential-with-laura-berger/The Courage to Be An Inclusive Leader (podcast episode): https://courageofaleader.com/captivate-podcast/the-courage-to-be-an-inclusive-leader-with-ellen-burton/Innovative Ways You Can Create a More Sustainable World (podcast episode):

In this episode of The Wantrepreneur to Entrepreneur Podcast, host Brian Lofrumento sits down with Traci Robinson-Williams, the mastermind behind the concept of “Marketing Inspired Innovation.” With her expertise in marketing-powered innovation, Traci shares valuable insights and strategies to optimize existing assets and achieve meaningful results. From expanding your focus to embracing the customer experience, Traci provides actionable tips for listeners to apply to their own businesses. Join us as we explore the intersection of innovation and marketing with Traci in this thought-provoking episode.ABOUT TRACITraci Robinson-Williams is an Innovation & Technology Business Strategist who founded and leads Claroti, Inc. Previously, she led the Market Insights function for GitLab. Prior to GitLab, she helped envision, develop, and evangelize emerging technology solutions and capabilities for Accenture Federal Services. In previous roles at Accenture, Verizon Wireless, and other companies, she also led integrated go-to-market efforts, identified new areas of business opportunity, provided strategic counsel to executive leadership, and drove market-facing thought leadership activities.She has led strategic go-to-market initiatives across a variety of industries including management and technology consulting, professional & IT services, cyber security, wireless, telecom, hospitality, IT hardware & software, and public sector. She holds a B.S. in Business & Marketing and an MBA with a concentration in Global Management.LINKS & RESOURCESVisit Claroti's WebsiteConnect with Traci on LinkedIn

Welcome to The Rent Roll Radio Show! Join Sterling Chapman as he interviews Brian Green, the founder of Green Springs Capital Group, hailing from Saratoga Springs, New York. Brian's journey began in retail, owning and operating a chain of Verizon Wireless stores across multiple states. In 2014, he transitioned into real estate, selling his retail business and delving into small multifamily properties. Brian's hands-on approach and operational skills fueled his success, leading to a thriving real estate portfolio and a team of 15 employees and 29 contractors. Today, Green Springs Capital Group excels under Brian's dynamic leadership.   Outline of the episode: Property Management Efficiency and Outsourcing Challenges Ground-Up Development: Risks, Permits, and Financing Long-Term Ownership vs. Short-Term Selling in Real Estate Licensing Requirements for General Contractors Theodore Roosevelt's "The Man in the Arena" and Personal Growth through Fitness And so much more! ~ About Brian Green: Brian is the Founding Principle of Green Springs Capital and has been investing in real estate for the past 8 years. His experience began by acquiring small multi-family properties, managing the reposition through extensive renovations and property management initiatives, refinancing at after repair value, and then self-managing the newly stabilized property. This early experience laid the groundwork for the systems and processes that became Green Springs Property Management. Under his leadership and with a proven track record as a successful entrepreneur, Brian's primary role is to oversee all company operations with special focus on acquisitions, investor relations, and company finances. Before real estate, Brian founded a chain of retail stores that grew to over $10 million in annual sales before successfully exiting the company in 2014. He is a licensed NYS broker and has a Masters in Business Administration   Connect with Brian Green on… Website: https://greenspringscapitalgroup.com LinkedIn: https://www.linkedin.com/in/brian-green-mba-5ab866a9/ Facebook: https://web.facebook.com/brian.green.184/?_rdc=1&_rdr Instagram; https://www.instagram.com/greenspringscapital/?hl=en   Connect with your host Sterling Chapman on: Website Podcast | The Rent Roll Radio Show Facebook YouTube Twitter TikTok

Put AI to work on your farm: https://farmwave.io/Follow Farmwave and Craig on TwitterFoA 237: Use Cases for Artificial Intelligence in Agriculture with Craig Ganssle of Farmwave: https://futureofagriculture.com/episode/foa-237-use-cases-for-artificial-intelligence-in-agriculture-with-craig-ganssle-of-farmwaveToday's episode features Farmwave's harvest loss system, some broader perspective on artificial intelligence in agriculture, and how to build an agtech company that adds real value to farmer customers. Farmwave founder and CEO Craig Ganssle is my guest today. Craig first appeared on the show back in episode 237 in late 2020, where we talked a lot about Craig's military and technology background and how he has applied it in agriculture. Today, we focus on creating real value for farmer customers, the role of artificial intelligence, and the journey of a successful agtech entrepreneur. If you're still a little fuzzy on what Farmwave does, the most succinct way to sum it up is to say that they've built an autonomous harvest loss system that uses cameras and vision based AI to detect harvest loss in real time and deliver those results in the cab in real time without ever having to stop. Craig first discovered artificial intelligence while serving in the United States Marine Corps as an intelligence communications operator with the Joint Special Operations Command (JSOC). He was later honorably discharged in 2001 for medical reasons. Craig then spent 15 years as a senior engineer with Verizon Wireless prior to founding Farmwave.Craig is so open about his journey and the lessons he has learned along the way, so all of you who are trying to build or operate a business in agriculture will be able to pull something valuable from this episode.

Dr. Cindra Kamphoff is a keynote speaker, entrepreneur, Author, and professor who is a go-to high performance coach for professional athletes, executives, and championships teams around the nation. Her clients range from Verizon Wireless, the Minnesota Vikings, and the Mayo Clinic. Cindra's work has appeared in New York Times, ESPN the magazine, Huffington Post, USA Today, and Runner's World Magazine. She is also the founder of the High Performance Podcast which has over 2 million downloads. Topics-The story of the Boston bombing marathon-Understanding grit-How to become a master of your thoughts-Learn it, burn it, return it-How to own the moment-I will, I can, I am-Choosing empowering emotionsIf you found value in this conversation be sure to leave a rating, review, and share it on your socials. Also, the Mindset Advantage Podcast is now on YouTube! Head over and give us a like, follow, and subscribe so you can be notified when the next episode drops.Get your FREE LMNT sample pack by using the link www.drinkLMNT.com/mindsetadvantage

The 95% of Behavior Marketers Ignore Neale Martin, Sublime Behavior Marketing   – The Sharkpreneur podcast with Seth Greene Episode 952 Neale Martin Neale Martin is co-founder and CEO of Sublime Behavior Marketing, a behavioral marketing consulting firm dedicated to helping clients change customer and organizational behavior. His best-selling book Habit: The 95% of Behavior Marketers Ignore, updates marketing principles and practices based on pioneering brain research that reveals most consumer behavior is the result of unconscious habits and not deliberative choices.  Neale works with clients to understand and influence the conscious and unconscious drivers of customer behavior. These insights influence product design, development, advertising campaigns, and product launches, as well as decisions not to launch or to avoid certain markets. Sublime Behavior uses an innovative and proprietary research methodology that decomposes customer behavior into its Intuitive and Executive mind components. Recently, clients engage Neale to apply these behavioral methodologies to organizational change. Sublime works with companies across diverse industry sectors including telecom, consumer electronics, consumer packaged goods, energy, technology, and pharma. His client list includes Samsung, P&G, Coca-Cola, Verizon Wireless, Campbell's Soup, Eli Lilly, Merck, Godrej, Axiata, J. Walter Thompson, and Shell Oil.     Listen to this informative Sharkpreneur episode with Neale Martin about the 95% of behavior marketers ignore. Here are some of the beneficial topics covered on this week's show: - How Neale's book combines psychology, neuroscience, and marketing theories to explore the power of habits in consumer behavior. - Why our unconscious brain drives our habits and how our conscious brain rationalizes these actions. making it difficult to understand what truly drives consumers. - How consumers being driven by their subconscious makes it challenging to understand the true drivers of consumer behavior. - Why making consumers consciously think about their actions disrupts existing habits and helps them form new ones. - How simplifying the decision-making process can drive market adoption and attract customers.   Connect with Neale: Guest Contact Info Links Mentioned: sublimebehavior.com Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Dennis Kelly, CEO and co-founder of Postalytics, a fast-growing software company that automates direct mail marketing, measures the results from direct mailing activity and connects such campaigns to CRM and marketing automation systems to accelerate the way online marketing connects with offline marketing.  With expertise building VC-backed businesses and self-financed businesses, Dennis is a 6 times entrepreneur with the companies he built. He exited 4 of these businesses to larger corporations. Postalytics has grown fast with no VC investment and today is scaling in the US and Canada with an aspiration to come to Europe. During the podcast, the pair cover 1) Dennis' lessons on building VC-backed and self-financed businesses, 2) what PLG (Product-led growth) means, 3) why every business needs to learn a little bit about PLG and 4) Postalytics' proposition and roadmap to success. KEY TAKEAWAYS I grew up on a farm where my family and I worked very hard and were entrepreneurial in trying to make extra money. I'd reach out to neighbors and people in the community to offer my services and help them with whatever they needed doing. Some of those lessons apply today, such as... not being afraid to knock on someone's door, telling them what you're doing and how you can help them.  Postalytics is a direct mail automation software tool designed to solve three big problems with the direct mail marketing workflow. This legacy marketing channel has been around for many years and is still very useful and successful, but it hasn't had much technology applied. We've taken some of the best practices from digital marketing and combined them into a software tool that enables marketers to deploy direct mail campaigns in minutes rather than weeks rapidly. We connect direct mail – a physical channel where a printed piece of paper is sent through the postal service – to the marketing tech stack (CRM, CDP), which drives and accumulates knowledge of what happens in a direct mail marketing campaign through Postalytics. Similar to how all digital marketing channels are driven from central locations. We've created a method of assigning a unique QR code to each recipient of a piece of mail. The opportunity is to use that physical piece of paper that offers you something while holding it and drive them to your website through the QR code – which everybody is comfortable with now. BEST MOMENTS ‘Each time you participate in the design and launch of a startup, there's always tremendous learnings you can take away from that experience.'‘One of the challenges with any offline marketing channel is measuring what is successful and who is/isn't responding. We've created some proprietary methods of measuring both the delivery of the mail and who's responding and where they are going on your website.'‘It's impossible for the QR codes to be manipulated by a third party because each one is unique and fully encrypted.'‘The cost of creating a highly scalable, high-performance platform in the cloud has plummeted. You can do so without spending a huge amount of money. Our business model allows us to capture customers without a tremendous capital outlay. We didn't need to raise much money to get this business off the ground. Once the business got going, it became self-sustaining.' ABOUT THE GUEST Denis Kelly is CEO of Postalytics, a fast-growing software company that automates direct mail marketing, measures the results, and connects it to CRM/Marketing Automation.  Postalytics evolved out of Boingnet, a software tool used by direct mail service providers and agencies to provide landing pages and email campaigns that complement personalized direct mail. I was co-owner of Wireless City - a chain of 37 Verizon Wireless stores based in Florida, Massachusetts, and Georgia. The company was acquired by Go Wireless in October 2011. Before Wireless City, I was CEO at Adesso Systems, an enterprise mobility software company. Previously, I was CEO and Co-Founder of Adjoin Solutions, Inc., an early Web Services Management market leader. Adjoin was acquired by Computer Associates in July 2003. Before founding Adjoin, I was VP of Web Services at Palm (PALM), leading the Palm.net wireless business, the MyPalm web and mobile portals, and other Palm web properties. Previously, I was COO & Co-Founder of AnyDay.com (sold to Palm), headed sales for Achieve Healthcare, the largest provider of enterprise software and services to the post-acute healthcare industry. And COO at Genesis Business Systems (sold to Achieve). Dennis holds a BA in economics from Colgate University. I build companies, typically having something to do with technology. My role typically spans product development, sales, marketing, finance, and HR. I started life as a sales guy, spent time building products, and running data centers, have been CEO of venture-backed startups, and have built self-financed businesses. LinkedIn: https://www.linkedin.com/in/dennisjohnkelly/   ABOUT POSTALYTICS With automated direct mail marketing, marketers use Postalytics to stand out from their competitors. Drive new leads and sales with personalized direct mail that complements email and digital marketing. Deep integration with HubSpot, Salesforce, and other CRM/Marketing Automation tools enables direct mail to look, act and feel like a digital marketing channel that happens to produce trackable postcards and letters. Website - https://www.postalytics.com/  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, and commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers and accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.comThis show was brought to you by Progressive Media