Podcasts about Reputation management

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones    

This week on The Food Professor Podcast, our interview is recorded live at SIAL Canada 2026 in Montreal. Michael LeBlanc welcomes one of the most influential executives in global consumer packaged goods: Jessica C. Adelman, Mars Snacking North America. Fresh off Mars' massive $36 billion acquisition of Kellanova, Adelman offers a rare inside look at the strategic thinking behind one of the largest CPG transactions in history. She explains how Mars — now a $86+ billion privately held global powerhouse operating across more than 80 countries — is reshaping itself into a modern snacking giant with iconic brands spanning M&M's, Snickers, Skittles, Pringles, Pop-Tarts, Cheez-It, and more. The conversation dives deep into how large food companies are navigating a radically different operating environment shaped by geopolitical volatility, inflation, climate pressures, AI disruption, and changing consumer behaviour. Adelman shares Mars' approach to resilience, reputation management, and long-term strategic planning in an era where business shocks arrive faster and harder than ever before. She also discusses why Mars continues investing heavily in North American manufacturing, including a recent $180 million investment across Ontario facilities. Michael and Jessica explore the transformative impact of AI across food retail and supply chains, from reducing food waste and optimizing logistics to enabling consumer discovery and personalization. They also examine how GLP-1 weight-loss drugs are changing eating habits, portion sizes, and snack consumption patterns — a growing issue every major food manufacturer is now monitoring closely. The interview also touches on sustainability, food system resilience, consumer affordability, and the evolving role of global brands in helping consumers balance value, convenience, nutrition, and enjoyment. Throughout the discussion, Adelman offers a thoughtful perspective on leadership, agility, and why companies must move beyond simply “playing the hits” to remain relevant in a rapidly changing marketplace. But first, Michael and Sylvain Charlebois tackle another packed week in food and agriculture news. The hosts debate Ontario's emerging “6% milk” trend, the accelerating adoption of GLP-1 drugs across Canada thanks to the launch of a generic pill format, and renewed calls (along with the history and original objectives) to overhaul Canada's confusing best-before date system to combat food waste and improve affordability. They also discuss food theft and organized crime concerns in grocery retail, mounting pressure on Atlantic Canada's oyster industry, mushroom trade tensions with the United States, the definition of food deserts in urban Canada, and the critical importance of grain infrastructure in Atlantic Canada and a world awash in Bourbon. About UsDr. Sylvain Charlebois is a Visiting Professor in Food Policy and Distribution at McGill University and a Professor in Food Distribution and Policy in the Faculty of Management at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University.Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. He is one of the world's most cited scholars in food supply chain management, food value chains and traceability with over 775 published peer-reviewed journal articles. Dr. Charlebois is also an editor for the prestigious Trends in Food Science Technology journal. He co-hosts The Food Professor podcast, discussing issues in the food, foodservice, grocery and restaurant industries and which is the most listened Canadian management podcast in Canada. Every year since 2012, he has published the now highly anticipated Canadian Food Price Report, which provides an overview of food price trends for the coming year. Furthermore, his research has been featured in several newspapers and media groups, nationally as well as internationally. He has testified on several occasions before parliamentary committees on food policy-related issues as an expert witness. He has been asked to act as an advisor on food and agricultural policies in many Canadian provinces and other countries.With extensive experience collaborating with businesses, governments, and NGOs, Dr. Charlebois combines academic rigor with practical expertise, making him one of the most influential voices in the global agri-food landscape. His work continues to advance the understanding of food systems, fostering innovation and resilience in a rapidly evolving industry. In 2025, he received the prestigious Charles III medal recognizing his tremendous work in informing Canadians about food issues. Michael LeBlanc is a senior retail advisor, keynote speaker and media entrepreneur. Michael has delivered keynotes, hosted fire-side discussions hosted senior retail executive on-stage in 1:1 interviews worldwide. Michael produces and hosts a network of leading retail trade podcasts, including The Remarkable Retail Podcast, The Voice of Retail, The Food Professor, The FEED powered by Loblaw and the Global eCommerce Leaders podcast. He has been recognized by the National Retail Federation (NRF) as a global Top Retail Voice for 2025 and 2025, and continues to be a ReThink Retail Top Retail Expert for the fifth year in a row.

When a celebrity files a lawsuit citing harassment and a hostile work environment, her PR team is supposed to make her the sympathetic figure. Blake Lively's team did the opposite.Everyone is covering the lawsuit. Molly is covering the PR collapse underneath it, and the numbers tell a story the legal coverage is missing entirely.We dissect:Why the "grab your friends, wear your florals" press tour was a five-alarm fire from week oneHow cross-promoting Betty Buzz during a domestic violence film became the first crack in the foundationWhat 22,000+ tracked articles reveal about who is actually winning this fight (it is not the plaintiff)Why Ryan Reynolds' word cloud has more Wrexham than lawsuit, and what that meansThe Met Gala moment that exposed who is really being protected in this marriageWhy "crisis publicist" is a contradiction in terms, and the mistake business owners keep repeatingWhat every public figure should learn from watching this strategy collapse in real timeThis is not a recap of the case. It is a forensic look at the PR machine behind it. When publicity becomes the strategy instead of the byproduct, reputation is what pays.What you'll learn:How to spot the difference between a publicist and a crisis manager before you need oneWhy winning the news cycle and losing the reputation are not mutually exclusiveWhat "narrative substitution" looks like when one spouse uses the other as a shieldHow to read sentiment data and word clouds to know if your strategy is actually workingThe full six-segment deep dive, with all the data, the Leslie Sloane and Bryan Freedman breakdowns, and Molly's full theory on who actually drove this from day one, is up now on Substack for members. Watch now; https://open.substack.com/pub/mollymcpherson/p/the-lively-v-baldoni-post-mortem?r=dvpkq&utm_medium=iosWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones Facebook Page: https://www.facebook.com/NoBrokeMonths/

Send us Fan MailIn this episode, University of Memphis expert Michele Ehrhart joins host Jason Mudd to discuss crisis communication, leadership preparedness, reputation management, and how organizations can navigate high-pressure situations with clarity and confidence.Tune in to learn more!Meet our guest:Our guest is Michele Ehrhart, senior vice president and chief marketing and communications officer at the University of Memphis. Michele is a crisis communications expert with three decades of experience in corporate affairs, executive communications, and PR strategy. Five things you'll learn from this episode:1. Why crisis preparation must happen before a crisis occurs2. How leaders can use “what if” scenario planning to prepare for high-risk situations3. Why silence can be a strategic communication choice depending on context4. How reputation is built slowly but can be damaged quickly during a crisis5. Why defining roles and responsibilities in advance improves crisis response executionQuotables“The day you have a crisis should not be the first day you've thought about what you'll do.” — Michele Ehrhart“Planning the work and working the plan.” — Michele Ehrhart“Silence is a strategy. If the story isn't yours, don't talk about it.” — Michele Ehrhart“The brand is what you put out there; reputation is what they think of you.” — Michele Ehrhart“When PR is at its best, it's building a reputation for your company — just not visibility, but also the reputation. You could have great visibility, but it's not positive.” – Jason MuddIf you enjoyed this episode, please take a moment to share it with a colleague or friend. You may also support us through Buy Me a Coffee or by leaving us a quick podcast review.More About Michele EhrhartMichele Ehrhart is a crisis communications expert with three decades of experience in corporate affairs, executive communications, and PR strategy. After 22 years with FedEx, she now serves as the University of Memphis's senior vice president and chief marketing and communications officer. She is a bestselling author, speaker, and industry expert helping leaders navigate crises with confidence and clarity.Guest's contact info and resources:Michele Ehrhart on LinkedInMichele Ehrhart's websiteGet the “Crisis Compass: How to Communicate When It Matters Most” bookAxia's CrisisPoint serviceAxia's Reputation Restoration serviceAdditional Resources:How to recover from a PR crisis and manage Support the showOn Top of PR is produced by Axia Public Relations, named by Forbes as one of America's Best PR Agencies. Axia is an expert PR firm for national brands.On Top of PR is sponsored by ReviewMaxer, the platform for monitoring, improving, and promoting online customer reviews.

Send us Fan MailWhen grieving families leave one-star reviews, what's really driving it? In this episode of Transcending Home Care, Tony sits down with Yelena Zatulovsky (VP of patient experience, AccentCare) and Jordan Dockery (manager of digital strategy, Transcend) to unpack the clinical reality behind negative hospice reviews – and the practical strategies for responding to them with empathy, compliance and care.

AI was supposed to save us time.So why do so many of us feel more overwhelmed than ever?We use AI to answer questions, speed up workflows, and handle the tasks we find dull or time-consuming. Is it actually increasing our efficiency, or just quietly reshaping our ability to think, connect, and build skills.This week, we have such a treat for you.Last week was brightonSEO, and we teamed up with our buddy Jack and the Search With Candour podcast to do our usual LIVE podcast the night before the conference kicked off.The beauty of a LIVE podcast is that the conversation was recorded, meaning if you couldn't attend you don't miss out, this episode features the full live conversation plus the Q&A session with the audience, so you get the complete experience from wherever you're listening.

Send us Fan MailIn this solocast, On Top of PR host Jason Mudd dives into how PR shapes recruiting, retention, and workforce quality through reputation.Tune in to learn more! Five things you'll learn from this episode:1. How candidates evaluate your reputation before your careers page2. Why PR influences recruiting outcomes before HR gets involved3. The role of visibility, credibility, and interpretation in hiring decisions4. Why employer brand perception is formed in search and media results5. How PR reduces hiring friction and improves talent quality Quotables“Candidates don't start with your careers page; they start with your reputation.” — @jasonmudd9“Your careers page doesn't create perception. It confirms or contradicts what they already perceive or believe.” — @jasonmudd9“Recruiting is a reputation-driven system.” — @jasonmudd9“PR didn't create demand; it removed the friction that prevented their growth.” — @jasonmudd9“Public relations doesn't just influence how customers see you, it influences who wants to work for you, who shows up, and how they perform.” — @jasonmudd9If you enjoyed this episode, please take a moment to share it with a colleague or friend. You may also support us through Buy Me a Coffee or by leaving us a quick podcast review.Contact info and resources:Jason Mudd on XJason Mudd on LinkedInLinkedIn Talent Solutions - Employer's brand mattersGlassdoor - Employer Branding 101: Why, How and Proven ROIratethispodcast.com/ontopofpr Additional Resources:Case study: Improving a company's recruitingHow to turn award wins into long-term assetsWarning signs your online reputation management is failingHow to improve your company's Glassdoor reviewsFind out more about Axia Public Relations.Axia Public Relations resourcesAxia's NewsBureau ServiceListen to more episodes of the On Top of PR podcast.If you like this episode, you're going to love this:Support the showOn Top of PR is produced by Axia Public Relations, named by Forbes as one of America's Best PR Agencies. Axia is an expert PR firm for national brands.On Top of PR is sponsored by ReviewMaxer, the platform for monitoring, improving, and promoting online customer reviews.

When a leader is under pressure, the first move tells you everything. Kash Patel sued The Atlantic for $275 million. Mike Vrabel called it a "private and personal matter." Both responses were designed to control the story. Both made it worse.This week on PR Breakdown, two leaders, two crises, one shared mistake. They tried to outrun trust instead of rebuilding it.Molly Breaks DownWhy Kash Patel's $275 million lawsuit against The Atlantic is the loudest possible signal that the story landedThe verbal tic that gave him away at the podium and what "what this means is" actually meansHow Mike Vrabel's crisis team ran four stages of containment and watched every one of them failWhy "private and personal matter" stops working the moment the photos are publicThe Robert Kraft suppression attempt and why ownership interference always becomes the second scandalHow Dianna Russini's separate statement turned Vrabel's silence into her amplifierThe Deflategate shadow Vrabel inherited and confirmed in a single press conferenceWhat both men should have said in one paragraph, and why their crisis teams refused to let them say itThe Through LineThis is not a story about a lawsuit and an affair. It is a story about what leaders reach for when trust starts to crack. Patel reached for litigation. Vrabel reached for vagueness. Both reached for control. Neither reached for accountability.The first move is always the tell. And the tell is almost always the same one. The belief that you can manage your way out of a trust problem without ever naming it.What You Will LearnHow to spot a crisis containment strategy in real time, before the audience doesThe difference between a statement that protects a leader and a statement that protects their leadershipWhy verbal tics, lawsuits, and "private matter" framing are all symptoms of the same failureWhat "own it, explain it, promise it" actually looks like when a leader gets it rightWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

When serious allegations land, a public figure's opening move is supposed to signal steadiness, accountability, and command of the facts. Eric Swalwell's first move did the opposite. Within hours, he reached for lawyers, labeled his accusers politically motivated, and went rogue on Instagram against his own staff's advice. The first move told us the intent. Everything that followed confirmed it. This isn't a story about one congressman's resignation. It's a diagnostic for how contempt reveals itself under pressure. When the first instinct is to fight instead of lead, survival mode takes over, and survival mode rarely survives.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

Two coaches. Two losses. Two press conferences. Same signal. Villanova's Kevin Willard threatened to fire his staff on live television, doubled down in the post-game press conference, then called it a joke when the backlash hit. UCLA's Mick Cronin dismissed a reporter's question, called it the worst he'd ever been asked, then accused him of raising his voice — on camera — in front of a room full of people. Neither apologized. Both made the questioner the problem. That's not frustration. That's contempt.Here's what these press conferences actually reveal: crises don't start with headlines. They start with tone, word choice, and the instinct that kicks in before you've had time to think. Reputations don't collapse overnight. They erode slowly, one moment of contempt at a time.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #12 of season 6, Anna Nadeina talks with Pius Binder, co-founder of subsig, a B2B software-as-a-service (SaaS) platform that helps companies manage their reputation and monitor brand mentions across social media, review sites, and AI-driven platforms.We break down what's fundamentally broken in SaaS reputation management and why it matters even more now that LLMs shape software discovery.Pius shares:Why first wow (landing page + onboarding) is non-negotiable in 2026PLG vs enterprise: how much product you should show before chargingWhy “unbiased reviews” are complicated—and how to design better research + incentivesThe new reputation stack: G2/Capterra + Reddit/X/LinkedIn + your own contentHow smaller SaaS teams can exploit the current AI search chaos faster than incumbentsIf you're building a SaaS and want to win discovery, trust, and conversions, this is the playbook.----------- Episode's Chapters -----------0:05 — Introduction & Guest Background3:06 — From Facebook to Canva: Career Journey5:07 — Building Subscribed FYI7:31 — First Impressions & Onboarding Philosophy10:09 — Pricing & Monetization Strategy16:29 — Getting Unbiased Reviews & User Research20:48 — Cultural Nuances in Review Ratings27:56 — AI-Powered Discovery & Content Strategy32:21 — How Subscribed FYI Grows40:23 — Biggest Wins & Failures48:22 — Founder Advice & Reputation HacksPius Binder - https://www.linkedin.com/in/piusb/Subscribed - https://www.subsig.comSubscribe to our channel to be the first to see the interviews that we publish - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

What you'll learn in this episode: Why bad reviews aren't as damaging as you think The golden rule: perception is reality—valid or not How to respond without being defensive The PRO framework (Problem, Result, Offer) for impactful reviews Why stacking good reviews matters more than fearing bad ones    

On "Across The Desk", Clement Manyathela is joined by Freelance Journalist, Kimberly Mutandiro, and Freelance Reputation Management and Content Strategist, Ubuhle Zwane, to speak about the good, the bad and the ugly of freelancing. The Clement Manyathela Show is broadcast on 702, a Johannesburg based talk radio station, weekdays from 09:00 to 12:00 (SA Time). Clement Manyathela starts his show each weekday on 702 at 9 am taking your calls and voice notes on his Open Line. In the second hour of his show, he unpacks, explains, and makes sense of the news of the day. Clement has several features in his third hour from 11 am that provide you with information to help and guide you through your daily life. As your morning friend, he tackles the serious as well as the light-hearted, on your behalf. Thank you for listening to a podcast from The Clement Manyathela Show. Listen live on Primedia+ weekdays from 09:00 and 12:00 (SA Time) to The Clement Manyathela Show broadcast on 702 https://buff.ly/gk3y0Kj For more from the show go to https://buff.ly/XijPLtJ or find all the catch-up podcasts here https://buff.ly/p0gWuPE Subscribe to the 702 Daily and Weekly Newsletters https://buff.ly/v5mfetc Follow us on social media: 702 on Facebook https://www.facebook.com/TalkRadio702 702 on TikTok https://www.tiktok.com/@talkradio702 702 on Instagram: https://www.instagram.com/talkradio702/ 702 on X: https://x.com/Radio702 702 on YouTube: https://www.youtube.com/@radio702 See omnystudio.com/listener for privacy information.

Tina Kozak is the CEO of Detroit-based Franco. She's the first woman and only the third person to hold the CEO position in firm's 62 year history. Her career highlights span a variety of areas from client service and industry innovation to organizational culture and empowering women. As Franco's CEO, she leads the company in its values, culture and strategic vision. One of metro Detroit's most respected crisis communications strategists, Tina counsels a range of clients in communications strategy, change management and community relations. Tina challenges clients to think differently about communications and seeks to influence organizational performance, not just tell stories.About the Hosts Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations.Dr. Adrian McIntyre is a cultural anthropologist, media personality, speaker, and strategic communications consultant for PR agencies and marketing firms. He's lived in over 30 countries and spent more than a decade in the Middle East and Africa as a researcher, journalist, communications adviser, media spokesperson, and storytelling consultant. He earned a PhD from the University of California, Berkeley, where he was a Fulbright scholar and National Science Foundation fellow. Adrian helps agency leaders strengthen their positioning, sharpen their messaging, boost their visibility, and win new clients by replacing impersonal, intrusive and ineffective marketing tactics with authentic human conversations.PRGN Presents is brought to you by Public Relations Global Network, the world's local public relations agency. Our executive producer is Adrian McIntyre. The show is produced by the team at Speed of Story, a B2B communications firm in Phoenix, AZ. Follow the Podcast If you enjoyed this episode, please follow PRGN Presents in Spotify, Apple Podcasts, or any other podcast app. We publish new episodes every other Thursday. To have them delivered automatically and free of charge, just choose your preferred podcast player from this list, open the app, and click the button to “Follow” the show: https://prgnpodcast.com/listen Need to hire a PR firm? Leading a business effectively in today's fast-paced world requires expert guidance and a strong communications strategy. No matter where you do business, PRGN has a member agency in your region with the deep industry expertise, international experience, and local market knowledge you need to connect with your target audience and achieve your goals. Find a PR firm near you »

In a digital landscape where 93% of customers research your brand before buying, effective reputation management combines AI monitoring, influencer partnerships, consistent branding and quick responses to create trust that directly impacts revenue in 2025. JTek Resources City: Oklahoma City Address: 12101 North Macarthur Boulevard #227 Website: https://jtekresources.com

Welcome back to the Multifamily Collective with Mike Brewer!Today's tip cuts to the core of modern property operations: “Reputation Management is Asset Management.” Period. Full stop.This isn't marketing fluff.This is about protecting NOI, influencing investor confidence, and accelerating leasing velocity — all through how you handle online reviews.Here's what you'll take away:Why reviews directly impact leasing and renewalsHow owners and investors do read those Google reviews (yes, all of them)Why your response style must be stoic, empathetic, and intentionalHow to use reviews as operational intelligence — not just PR noiseAnd why reputation should live under operations, not marketingMike doesn't pull punches in this one. If you're still thinking of reputation as a side task or a “marketing thing,” it's time to reframe.Own it. Respond with poise. And fix what the feedback reveals.Because in this new world, your star rating is just as important as your occupancy rate.

Reflections on the Peter Attia/Epstein scandal; How to lower lp(a)—does diet help? What are bio-active peptides? Could they stave off kidney disease? Scientists just tested the fittest 81-year-old in the world—here's what they found; Media erroneously report that intermittent fasting is not effective for weight loss; Sugary drinks may stoke anxiety in teens; Omega-3s support kids' reading fluency and spelling scores; Surprising study shows saturated fats not harmful to kidneys.

This week, Molly breaks down Peter Attia's public response after his name appears more than 1,700 times in recently released Epstein-related documents. The documents include emails and calendar references tying Attia to Jeffrey Epstein over multiple years. While the files do not allege Attia participated in Epstein's criminal sexual conduct, the relationship and tone of the correspondence raise serious questions about judgment, proximity to power, and credibility.Attia, a high-profile longevity figure with a paid membership and major online influence, posted a statement on X that he says was originally written to his staff and shared with patients. Molly walks through the statement nearly line by line to show why a response that leans on legal framing and denial language can fail to meet the public's real concern, which is moral discernment and ethical boundaries.In this episodeWho Peter Attia is and why his credibility is core to his brandWhat it means to be referenced 1,700 times in the Epstein filesThe reputational problem of sustained contact after Epstein's 2008 convictionWhy using one internal letter for public consumption can backfireThe danger of treating a values crisis like a facts-only crisisHow denials and courtroom-style phrasing can read as calculatedWhy intent and explanation rarely repair trust on their ownThe spillover effect occurs when the public starts scrutinizing everything elseThe bottom line lesson for anyone building a reputation onlineWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

In this episode, Chris sits down with digital marketing expert Shane Barker to break down the real impact of reviews on Amazon and beyond. Shane shares practical insights on managing negative reviews, building brand trust, and why reputation management is no longer optional for modern businesses. Whether you sell on Amazon or rely on online reviews to drive growth, this conversation is packed with actionable strategies you can apply immediately. Main talking points:Why negative and critical reviews matter more than positive onesHow Amazon reviews impact long-term brand trustCommon mistakes businesses make with review managementExpanding reputation strategy beyond Amazon to Google and social platformsWhere to follow Shane for ongoing Amazon and marketing insights This episode is NOT sponsored. Some product links are affiliate links, meaning we'll receive a small commission if you buy something.===========================⚡️PODCAST: Subscribe to our podcast here ➡ https://elevatemedia.buzzsprout.com/⚡️Need post-recording video production help? Let's chat ➡ https://calendly.com/elevate-media-group/application⚡️For Support inquires or Business inquiries, please email us at ➡︎ support@elevate-media-group.comOur mission here at Elevate Media is to help purpose-driven entrepreneurs elevate their brands and make an impact through the power of video podcasting.Disclaimer: Please see the link for our disclaimer policy for all our episodes or videos on the Elevate Media and Elevate Media Podcast YouTube channels. https://elevatemediastudios.com/disclaimer Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What you'll learn in this episode:Why bad reviews aren't as damaging as you thinkThe golden rule: perception is reality—valid or notHow to respond without being defensiveThe PRO framework (Problem, Result, Offer) for impactful reviewsWhy stacking good reviews matters more than fearing bad ones  

Brooklyn Beckham just torched his parents on Instagram, and the timing? Impeccable. Devastating. Strategic.In this episode, breaking down the Beckham family crisis as it unfolded in real time (Literally! Molly was doing a live BBC interview about the drama while it was still erupting). From Brooklyn's calculated Instagram story to David Beckham's suspiciously polished CNBC damage control, this is a masterclass in reputation warfare dressed up as family dysfunction.This isn't just celebrity gossip. It's a case study in power, perception, and the brutal calculus of crisis management when the stakes are both personal and public.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

Send us a textClaudia Tomina joins Greg Sterling and Mike Blumenthal to unpack what the Google API leak reveals about local rankings, why reviews are being removed at scale, and how AI Overviews, Gemini, and agentic shopping are pushing transactions into Google's AI interfaces. A must-listen for anyone managing a Google Business Profile in 2026.Subscribe to our newsletters and other content at https://www.nearmedia.co/subscribe/

Margie Newman Tsay is the Founder & CEO of Intesa Communications Group, a strategic communications firm specializing in reputation management, executive coaching, and crisis response. A seasoned communicator and entrepreneur, Margie draws on her background in media relations, advocacy, and leadership to help high‑profile professionals and organizations build trust, align their message, and navigate change.Her work is guided by a deep belief in authenticity, clarity, and purpose‑driven communication. Based in San Diego but rooted in Nashville, Margie serves as a champion for leaders who want to elevate their impact and build cultures anchored in connection, integrity, and clarity.SHOW SUMMARYIn this episode of Selling from the Heart Podcast. Larry Levine and Darrell Amy are joined by Margie Newman Tsay, founder of Intesa Communications Group, who shares her expertise in strategic communications, reputation management, executive coaching, and crisis response. Margie emphasizes the need for clarity, brevity, and effective communication during crises and how these skills are essential for building trust and credibility. She also highlights the role of continuous learning and vulnerability in becoming a successful communicator, regardless of age or gender. The episode underscores the overlooked necessity of crisis communication training in the sales profession and offers actionable insights for sales leaders and professionals.KEY TAKEAWAYSCommunication requires repetition - Say things 10-11 times before people truly retain them; don't assume once is enough Make the customer the hero - Focus on their goals and needs, not your product or yourself Reputation is built daily - Trust and authenticity come from how you show up every single day, not just when making a sale Surprises are for birthdays - Over-communicate to avoid catching people off guard in business relationships Crisis communication essentials - Focus on brevity, roles, and goals; reduce oxygen to the flame rather than escalating Diversify your network - Learn from people across different ages, genders, and industries to expand your communication toolkit Humans first in crisis - Remember everyone defaults to fear and ego under pressure; sometimes people just need to be heardQUOTES"Selling from the heart means remembering that it's not about you. Make the customer the hero." "Surprises are for birthdays. You gotta communicate, communicate, communicate in four different ways to make sure people get it." "Leadership is context. When we stop communicating and giving that context, trust erodes." "No one is born a great communicator. This is a learned skill. You can start today being a great communicator." "In a crisis, our brains are ego and overwhelm. We immediately need to know what is going on, how do we solve for it, and what's my job." "What's the closest gator to your boat? You take 'em one gator at a time." (on prioritizing in crisis) "Everyone is a human first. Ego and fear don't bring out the best in any person, and that is what you're dealing with in a crisis."Learn more about Margie Newman Tsay.LinkedIn: https://www.linkedin.com/in/margienewmantsay/Learn more about Darrell and Larry.Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/ADDITIONAL RESOURCESDiscover Heart-Centered Leadership:Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at

In this episode of Elevating Drone Life, host Rob Burdick sits down with Teej Ragsdale, the visionary co-founder and CEO of RAAD, an innovative aerial intelligence network. Teej's journey from finance and crypto to renewable energy has uniquely positioned him to tackle the challenges in the drone services market. Together, we explore the significant frictions faced by drone pilots and how RAAD is revolutionizing the industry by prioritizing fair compensation, quality control, and trust-building with pilots. Discover how RAAD is preparing for the future of drone services, including adapting to regulatory changes and embracing new technologies. Teej shares his insights on the exciting opportunities ahead for pilots and the industry, emphasizing the importance of seamless client and pilot experiences. Tune in to learn about RAAD's unique approach to pilot engagement, the importance of quality control, and the future of drone operations. Want to Make Money Flying Drones? DroneU gives you the blueprint to start and grow a real drone business: FAA Part 107 prep 40+ courses on flight skills, real estate, mapping, and business Pricing guides, client acquisition, and weekly coaching Supportive community of top-tier drone pros Start here https://www.thedroneu.com Know someone ready to take the leap? Share this episode with them !! Stuck between a safe job and chasing your drone dream? Download our FREE Drone Pilot Starter Kit   Includes: FAA checklist, pricing template, and plug-and-play proposal to help you land your first client with confidence.  https://learn.thedroneu.com/bundles/drone-pilot-starter-kit  Timestamps [00:00] Introduction to RAAD and Teej Ragsdale [02:57] The Journey to Founding RAAD [05:52] Understanding the Drone Services Market [09:02] RAAD's Unique Approach to Pilot Engagement [12:00] Building Trust with Pilots and Clients [14:58] The Importance of Quality Control [18:07] Pilot Onboarding and Reputation Management [21:02] The Future of RAAD and Pilot Opportunities [27:59] Client Expectations and Data Delivery [30:55] Pilot Quality and Feedback Mechanisms [32:46] Upskilling and Training for Pilots [35:27] Pilot Requirements and Insurance [37:55] Compensation Models for Pilots [39:48] Market Demand and Sector Insights [40:42] Emerging Technologies and Future Opportunities [42:50] Creative Opportunities in Drone Operations [45:44] Processing Data and Quality Control [49:38] The Joy of Drone Flying [51:01] Client Success Stories and Operational Excellence [54:20] Adapting to Market Demands and Technology Changes [58:01] Navigating Regulatory Challenges [01:04:02] Future Opportunities in the Drone Industry

**NotebookLM HAS TAKEN OVER THE TRENDING COMMUNICATOR. AGAIN.** Generative AI is shaking up the world of communications—and the debate is on. In this special takeover episode of The Trending Communicator, Abel and Iris weigh the promise and pitfalls of AI adoption for comms professionals. Is AI truly a strategic superpower, or does it risk eroding hard-won wisdom and trust? Our hosts tackle big questions about originality, efficiency, brand voice, and the critical role of human judgment. From allegations of “AI slop” to the growing expectation that professionals must adapt or become obsolete, Iris and Abel challenge each other—and the industry—to find balance between bold innovation and ethical responsibility. Whether you're in the excitement camp or a skeptic, this episode delivers sharp insights, real-world examples, and a call to lead with empathy and rigor as AI rewrites the rules of communication. Listen in and hear about: How generative AI is transforming communication strategy and the debate over its real value Why AI-created content risks diluting professional wisdom and brand trust Ways communicators are leveraging legacy content to maintain originality with AI Ongoing concerns about AI amplifying existing flaws and spreading "AI slop" The evolving role of communicators as quality filters in an AI-driven workflow Challenges organizations face with AI adoption, from poor change management to role uncertainty Leadership's new responsibility to use AI as a strategic partner while preserving empathy and judgment Timestamps 0:00:00 Podcast Takeover & Introduction0:00:26 GenAI and the Big Debate in Comms0:00:38 Does Generative AI Add or Destroy Value?0:01:06 Risks, Disruption & Trust in AI Adoption0:01:25 Augmentation vs. Automation—Strategic Value0:02:13 AI Hype & Human Element Concerns0:02:39 AI Slop, Trust Issues, and Expertise Erosion0:03:24 Strategic Upside: AI as Enabler0:04:05 Human Judgment as the Quality Filter0:04:40 Speed vs. Quality & Distinctive Human Insight0:05:03 Changing Roles: Prompting, Critiquing, Synthesizing0:05:31 Institutional Readiness, Ethics, Trust & Systemic Risks0:06:43 Empathy & Perspective: Irreplaceable Human Advantages0:07:06 AI for Reputation Management, Context, & Scale0:07:32 Ethics vs. Efficiency: Risks in Sensitive Fields0:08:04 Senior Communicators, AI as Validation & Infrastructure0:08:41 Broadening Strategic Functions; AI as Audience0:09:14 Organizational Readiness & Leadership Challenges0:10:01 Leadership Opportunity: AI as Strategic Sparring Partner0:10:52 Human Wisdom & Navigating Disruption0:11:36 Closing Remarks & Podcast Outro Audio generated by NotebookLM, based on the transcripts from all episodes of The Trending Communicator in 2025. Notes and timestamps generated by Castmagic. Intro and outro music generated by Suno. Outro voice generated with Elevenlabs. Graphic depiction of Abel and Iris generated with Gemini (Nanobanana); any similarity to any individual, living or dead, is unintentional. Learn more about your ad choices. Visit megaphone.fm/adchoices

This is the main event of Molly's Top PR Wins and Fails of 2025 series, recorded live on Substack (aired Friday, December 19) and built around the stories that truly owned the year: culture-war outrage that turned into real market impact, celebrity reputations getting torched (sometimes by their own silence), late-night becoming a political battleground, and the kind of persona erosion that turns “brand equity” into “lawsuit energy.” If you listened to Part Two (ranks 10 through 6), this episode is the payoff: sharper, bigger, and way messier in the best possible way.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymcpherson.substack.com/ https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ ...

Send us a textIn this episode of The Near Memo, Greg Sterling and Mike Blumenthal talk with Michel of GMB API about what new data reveals regarding review removals, fraud detection, incentivized reviews, and regional legal differences across Europe and the U.S.The conversation explores why reviews are increasingly central to AI-driven search experiences, how enforcement tools can unintentionally harm small businesses, and what this all means for trust, visibility, and competition in local search.Subscribe to our newsletters and other content at https://www.nearmedia.co/subscribe/

My guest in this episode is Eugene Shatsman. Eugene is the Managing Partner of National Strategic Group.Eugene teaches business strategy, consumer behavior, marketing, and what all of us want – how to drive more business into our businesses. His team at National Strategic has over 100 people, and they do a tremendous amount of research on what works and what doesn't in today's complex world of digital and traditional marketing.They use the services they provide to do research and aggregate the research to help groups like ours learn.  National Strategic's expertise includes Website, Search engine Optimization, Digital Traffic, Reputation Management, Patient Reactivation, Email, Text Marketing, Market Research – and lots more.Eugene's team works with 100's of clients in high growth and growth focused businesses – and they are always looking to apply a scientific method and strategic approach to everything that they do.They are also very innovative: for example, they were the first group to understand the importance of Google reviews and develop systems for the vision industry to ethically gather reviews on Google. They were the first to demystify SEO and break it down to straightforward action items for regular business owners.And this innovation extends to recessionary markets.  National Strategic was started in late 2008 specifically with the purpose of helping companies deal with challenging economic times.Interview Links:National Strategic Group https://www.nationalstrategic.com/Subscribe To Our Weekly Newsletter:The Wealth Dojo: https://subscribe.wealthdojo.ai/Download all the Niches Trilogy Books:The 21 Best Cashflow NichesDigital: ⁠⁠https://www.cashflowninjaprograms.com/the-21-best-cashflow-niches-book⁠⁠Audio: ⁠https://podcasters.spotify.com/pod/show/21-best-cashflow-niches⁠The 21 Most Unique Cashflow NichesDigital: ⁠⁠https://www.cashflowninjaprograms.com/the-21-most-unique-cashflow-niches⁠⁠Audio: ⁠https://podcasters.spotify.com/pod/show/21-most-unique-niches⁠The 21 Best Cash Growth NichesDigital: ⁠https://www.cashflowninjaprograms.com/the-21-best-cash-growth-niches⁠⁠Audio: ⁠https://podcasters.spotify.com/pod/show/21-cash-growth-nichesThe 21 Next Level Cashflow NichesDigital: https://www.cashflowninjaprograms.com/the-21-next-level-cashflow-niches-book-free-downloadAudio: https://podcasters.spotify.com/pod/show/the-21-next-level-nichesListen To Cashflow Ninja Podcasts:Cashflow Ninja⁠https://podcasters.spotify.com/pod/show/cashflowninja⁠Cashflow Investing Secrets⁠https://podcasters.spotify.com/pod/show/cashflowinvestingsecrets⁠Cashflow Ninja Banking⁠https://podcasters.spotify.com/pod/show/cashflow-ninja-banking⁠Connect With Us:Website: http://cashflowninja.comPodcast: http://cashflowinvestingsecrets.comPodcast: http://cashflowninjabanking.comSubstack: https://mclaubscher.substack.com/Amazon Audible: https://a.co/d/1xfM1VxAmazon Audible: https://a.co/d/aGzudX0Facebook: https://www.facebook.com/cashflowninja/Twitter: https://twitter.com/mclaubscherInstagram: https://www.instagram.com/thecashflowninja/TikTok: https://www.tiktok.com/@cashflowninjaLinkedin: https://www.linkedin.com/in/mclaubscher/Gab: https://gab.com/cashflowninjaYoutube: http://www.youtube.com/c/CashflowninjaRumble: https://rumble.com/c/c-329875

G.C. Murray II, Esq., is an acclaimed attorney, executive coach, and the author of A Greater Change: A Nonprofit Guidebook. Honored by the American Bar Association and the National Bar Association for his integrity and leadership, he offers a unique blend of legal insight and communication strategy. In this conversation, G.C. shares how his background in law gives him unique insights into PR, how to manage your reputation in the AI era, and the loneliness problem in the C-suite. Key Takeaways:- How law and PR are related- The problem of C-suite loneliness- Reputation management in the AI eraEpisode Timeline:1:20 The challenges of running a company out of Indonesia2:50 What's happening at Association GC?3:50 How does his law experience help with PR communications?6:15 Why emotion matters in court7:15 Lawyers who have really impressed G.C.9:35 G.C.'s relationship with his father, a judge10:05 How can brands manage their reputation in the AI era?11:30 How to fix your problems before they start13:30 How AI is muddying our perception of reality15:00 Why C-suite loneliness is a big problem17:00 How to move off the plateau19:30 The art of listening22:00 Being likable23:45 G.C.'s thought leadership philosophyThis episode's guest:• G.C. Murray II, Esq. on LinkedIn • Association.Law• G.C. Murray II, Esq. on FacebookSubscribe and leave a 5-star review: https://pod.link/1496390646Contact Us!•Join the conversation by leaving a comment!•Follow us on Facebook, Twitter, Instagram, and LinkedIn!Thanks for listening! Hosted on Acast. See acast.com/privacy for more information.

Secure Firearm Storage, Fast Access, and Surprising Truths About Gun Safes with Tom Kubiniec In this episode, Kevin and Craig sit down with Tom Kubiniec, CEO of SecureIt Tactical, to talk about the real science behind firearm storage, what every homeowner gets wrong about gun safes, and why “fast access” is more than just convenience—it's survival. Tom's story is incredible: from professional guitarist to the leading authority in military armory design, to building the firearm storage platform used by U.S. Special Forces. He breaks down how the industry misleads consumers, why fire ratings are basically a myth, how thieves actually move through a home, and how strategic decentralized storage can protect families better than any giant safe in the basement. Whether you own one gun or twenty, this episode will change the way you think about securing them in your home. About Our Guest: Tom Kubiniec – SecureIt Tactical Tom is the founder & CEO of SecureIt Tactical, the largest supplier of weapon storage systems to the U.S. military and a leading innovator in consumer gun storage. Drawing from engineering, armory design, and decades of field experience, Tom brings a radically different approach to safe firearm access and security.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton sits down with Tony Martinez who was the AAPEX Technician of the Year. Tony shares his perspective on mentorship in the automotive industry and the importance of team culture over individual performance. He and Jeff talk about the value of constantly learning and ASE certifications. They also discuss the growing need for open access to service information and support for the Right to Repair Act.Timestamps:00:00 "Teamwork and Growth Insights"10:21 "Learning Extreme Ownership"15:58 "Path to Becoming an A Tech"20:45 ASE Test Prep Insights22:32 "Pursuing Manufacturing Apprenticeship Early"29:11 "Engine Assembly and Keystone Pipeline"33:52 "Building Mastery Over Quick Fixes"43:10 "Workshop Workflow and Logistics"47:58 "Patience and Perseverance in Challenges"50:29 "Perseverance and Problem-Solving"59:27 "Company Culture Drives Success"01:03:59 Sherwood Family: Teaching Automotive Skills Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

In this episode, Cody & Meagan dive into one of the most mission-critical topics for hotels heading into 2026: Reputation Management. Guest expectations are higher than ever—and reviews now live everywhere, from Google to TikTok to niche travel communities. Whether you're a boutique inn or a full-scale resort, your reputation is your revenue.Cody & Meagan break down the exact framework Vibrant uses to help properties protect, strengthen, and rebuild trust with guests—no matter what comes your way.

What if your customers can't care about your advanced features because you haven't satisfied their basic needs first? Just like humans need food before philosophy, marketers need specific data in a rigid order – and understanding this hierarchy transformed how Podscan onboards customers.This episode of The Bootstraped Founder is sponsored by Paddle.comYou'll find the Black Friday Guide here: https://www.paddle.com/learn/grow-beyond-black-fridayThe blog post: https://thebootstrappedfounder.com/the-marketers-hierarchy-of-needs-a-framework-for-understanding-customer-intelligence/The podcast episode: https://tbf.fm/episodes/423-the-marketers-hierarchy-of-needs-a-framework-for-understanding-customer-intelligenceCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

You saw “GEO” in the title and almost tuned out, didn't you? Hold that thought. If you work in communications, PR, media, or journalism, this episode might just change how you think about your job.GEO, or Generative Engine Optimization, is not another passing buzzword. It is the next major shift in how information is found, shared, and trusted. It shapes how AI tools like ChatGPT, Perplexity, and Gemini decide which stories and brands get surfaced.In this episode, Muck Rack's CEO and Co-Founder, Greg Gallant, joins me to explain how GEO is reshaping public relations. He walks through how Muck Rack evolved from the early social media boom to the frontlines of AI-driven communications. We dig into how data and generative tools can help communicators strengthen media relationships, measure real impact, and stay relevant in an industry that is changing fast.We talk about:How PR missed the SEO wave and what GEO means for catching upWhy journalists and AI platforms are now gatekeepers of reputationWhat Muck Rack's new Generative Pulse feature reveals about how AI “reads” the newsIf you work in PR, communications, or reputation management, this is not a someday conversation. It is happening right now.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymc...

This episode goes behind the polished words of Buckingham Palace to unpack the public relations machinery that managed the downfall of Prince Andrew.In October 2025, King Charles III formally removed all of Andrew's titles and evicted him from his Windsor residence.On the surface, it looked like accountability.But beneath the royal phrasing lay a carefully timed communications plan.We'll walk through the anatomy of that plan: how one resurfaced email reignited the scandal, how two precisely timed statements reframed it, and how the Palace's language turned a personal disgrace into an institutional act of duty.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymc...

GET YOUR CRAFTS READY FRIENDS! WE HAVE A LOT TO TALK ABOUT! 00:00 – Welcome04:06 – JK's Nose Controversy08:09 – Body Talk & BTS Culture 12:49 – Suga's Silence & Reputation Management 15:49 – Spaghetti REACTION28:07 – Spooky Season: Horror & Halloween Movie Recs=44:12 – F1 Girly Era 50:52 – Nicolandria QUESTIONS! - What's your take on JK's nose debate?- Share your Halloween Town reboot idea.- Are you an F1 fan—who's your bias?- Did “Spaghetti” come from me? Don't forget to rate, review, and share Grown Ass Fandom with your coolest friends! See you next week!heyshenee.substack.com for the syllabus for next week! ---

When your marriage becomes a media strategy, what do you say—and what do you not say?In this episode, Molly McPherson breaks down Cheryl Hines' carefully crafted response to rumors surrounding her husband, RFK Jr., and journalist Olivia Nuzzi. Fresh off her appearance on the Katie Miller Podcast, Hines offered a masterclass in polished PR talk, leaning on trust, communication, and a dash of Kennedy-style deflection.But was it authenticity or choreography?Molly dissects:The Kennedy family's long history of narrative controlHow Hines framed her marriage as a story of trust and composureWhat her phrasing reveals about modern political spouse PRThe difference between personal grace and public messagingWhy sometimes the smartest media move is saying less (with confidence)Tune in for an unfiltered look at how Hollywood charm meets political spin—and what it teaches us about image, loyalty, and the art of public denial.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymc...

In this episode of SaaS Fuel, host Jeff Mains sits down with Vitaly Motuz, founder of Reviews On My Website. Vitaly shares his journey from high school side projects to building a successful SaaS business focused on reputation management for local businesses. The conversation dives deep into product simplicity, scaling challenges, client-centric growth, leadership mindset, the impact of reviews (good and bad), and how AI is reshaping the landscape. Whether you're a SaaS founder, leader, or just passionate about tech, this episode is packed with actionable insights!Key Takeaways00:00 "Sparked Idea for Review Tool"04:19 "Simple Reputation Management Software"06:36 "Expanding Tools for Market Growth"11:42 Focusing on Marketing and Growth13:11 Learning to Delegate as Founder17:16 Startup Success in 201722:43 "Leadership, Hiring, and Growth Blueprint"24:53 "Small Remote Team Challenges"28:39 "Simplicity Over Features Wins"32:18 Customer Request Prioritization Strategy37:10 "Prioritize Stability, Avoid Quick Fixes"38:51 "Testing Features for Usability"42:14 AI Transforming Business OperationsTweetable QuotesViral Simplicity in Reputation Management: "And that's kind of like one of the things that all our customers tell us is we're one of the most intuitive and simple reputation platforms out there." — Vitaly Motuz Viral Topic: The Secret to Expanding Market Reach Quote: "it wasn't so much I think there were new platforms that helped us expand but rather expanding the tools that we offer." — Vitaly Motuz Letting Go as a Founder: "So one of the struggles for me was letting go some of the control and be open to finding help, finding somebody to bring on board to help me with some of those stuff." — Vitaly Motuz "It's providing the simple, simplest reputation management software for local businesses and agencies that simply works." — Vitaly Motuz Startup Flexibility: "So at the beginning you gotta be nimble. You gotta kind of like try things and see what works." — Vitaly Motuz SaaS Leadership LessonsPlay Your Own Game: Focus on what makes your company unique instead of chasing competitors' features.Let Go to Grow: Delegate and release control, especially in areas where others can excel, freeing yourself for strategic work.Relentless Customer Focus: Listen to paying customers, and develop the roadmap based on their real needs and experience.Lead By Vision: Define and communicate your organization's purpose and direction so your team feels a part of the mission.Embrace the Learning Process: Experimentation and failure are part of the journey—analyze, learn, and adapt.Prioritize Simplicity Over Complexity: Resist bloated product features that distract from your core value.Guest Resourcesvitaly@reviewsonmywebsite.comhttps://reviewsonmywebsite.com/https://www.linkedin.com/in/vitalymotuz/Episode SponsorThe Captain's KeysSmall Fish, Big Pond –

Podcast Episode: Women's Leadership Success with Award-Winning Reputation Expert Lida Citroën Your reputation isn't just what people say about you when you leave the room—it's the invisible currency that determines your promotions, your earning potential, and your influence as a leader. For women executives, managers, directors, VPs, and C-Suite leaders, mastering reputation management for women isn't optional. It's essential. In this comprehensive guide from the Women's Leadership Success podcast, host Sabrina Braham, MA, PCC—an expert in executive leadership development and reputation management—interviews award-winning reputation expert Lida Citroën, whose latest book The New Rules of Influence just won the NYC Big Book Award 2025 in the Business Motivational category. Together, they reveal proven strategies to take control of your professional narrative and accelerate your leadership success. Why Reputation Management for Women Matters More Than Ever in 2025 The leadership landscape for women is shifting—but not fast enough. According to recent McKinsey research, women hold just 29% of C-suite positions, and at the current pace, it would take 48 years to achieve true gender parity in senior leadership. With only 9.2% of Fortune 1000 CEOs being women, standing out isn't just about working harder—it's about strategically managing how you're perceived. The stakes are high: 75% of female executives experience imposter syndrome at some point in their careers, yet 82% of women believe networking with female leaders will help them advance. Reputation management for women becomes the bridge between your capabilities and your career opportunities. The Financial Impact of Your Reputation Research shows that companies with female executives are 30% more likely to outperform their competitors. Yet women continue to face unique challenges in reputation management compared to their male counterparts. Your reputation directly impacts: Promotion decisions and leadership opportunities Salary negotiations and earning potential New business development and client relationships Board appointments and speaking engagements Team influence and organizational impact Industry recognition and thought leadership positioning Understanding Reputation Management for Women Leaders What Is Reputation Management for Women? According to Lida Citroën, author of the award-winning book Control the Narrative: The Executive's Guide to Building, Pivoting and Repairing Your Reputation and the newly released The New Rules of Influence (NYC Big Book Award Winner 2025 - Business Motivational), "Everyone has a personal brand, by design or default. Your reputation is one of the most critical determinants of your career success." Lida Citroën In her latest book, Lida explains that influence isn't about titles, rank, or being loud—it's about showing up authentically, communicating your value, and inspiring others to take action. This is the foundation of effective reputation management for women. As podcast host Sabrina Braham, an executive coach and leadership development expert, emphasizes: "Reputation management for women requires intentional strategy. You can't afford to leave your professional reputation to chance when you're navigating unique gender-specific challenges in the workplace." Reputation management for women is the strategic process of: Monitoring how others perceive you professionally Influencing public perception through intentional actions Measuring and tracking your brand effectiveness Repairing damage when reputation challenges arise Building systems that protect and enhance your good name Think of it as the difference between letting popular opinion define you versus strategically driving your reputation toward your leadership goals. The Unique Challenges Women Face in Reputation Management Do Women Have More Difficulty with Reputation Management Than Men? The research is clear: women face distinct barriers in building and maintaining ...

What you'll learn in this episode:Why bad reviews aren't as damaging as you thinkThe golden rule: perception is reality—valid or notHow to respond without being defensiveThe PRO framework (Problem, Result, Offer) for impactful reviewsWhy stacking good reviews matters more than fearing bad ones

Susie Shaw, APAC CEO, We Are Social and Paul Edwards, an advisor to We Are Social's new reputation practice and Director at John Connolly and Partners, discusses the evolving landscape of corporate communication and reputation management. There was a time corporate reputations were managed by corporate communications, shaping messages for shareholders, government and the public. But then social media arrived, and it is not just shaping but driving corporate reputation. In the new report, “Reputation at the speed of social,” it is shown how reputation has become more volatile, more visible, and far more public.  Here they explore the impact of social media on corporate reputation, the disconnect between consumer expectations and shareholder demands, and the importance of internal culture in shaping external perceptions.  The conversation also delves into the challenges of diversity and inclusion, the anxiety surrounding technology, and the rise of vocal advocates in brand advocacy. Ultimately, they emphasize the need for collaboration between marketing and corporate strategy to effectively manage reputation in today's fast-paced digital environment. Listen on Apple: https://podcasts.apple.com/au/podcast/managing-marketing/id1018735190   Listen on Spotify: https://open.spotify.com/show/75mJ4Gt6MWzFWvmd3A64XW?si=a3b63c66ab6e4934   Listen on Stitcher: https://www.stitcher.com/show/managing-marketing   Listen on Podbean: https://managingmarketing.podbean.com/    For more episodes of TrinityP3's Managing Marketing podcast, visit https://www.trinityp3.com/managing-marketing-podcasts/   Recorded on RiversideFM and edited, mixed and managed by JML Audio with thanks to Jared Lattouf.

You've made it to the top of Google, now what? In this episode, Bob shares smart strategies to keep your spot and turn your visibility into real results. Learn why clear calls-to-action, an updated Google Business Profile, and responding to reviews matter more than ever. Discover how social proof, consistent review requests, and hyper-local content can give you an edge. Plus, Bob covers monitoring competitors, setting alerts for ranking changes, and staying one step ahead in the search game. Enjoyed this episode? Subscribe, leave a review, and send us your questions and we might feature them in an upcoming episode! Ask a question Free SEO Audit SEO Resources Hire Us

The Breakdown:The first move most people make in a crisis is often the one that causes the most damage. It happens when emotion outruns strategy, and the brain mistakes public pressure for personal danger. The result is impulsive action, usually in the form of a rushed post, a scrambled statement, or a desperate attempt to make the backlash go away. But the real problem isn't public. It's neurological.This episode explains why the body's threat response takes over during high-stakes moments, and how that hijack shuts down the very part of the brain responsible for leadership, regulation, and long-term thinking. It's not about judgment. It's about biology.This episode walks through what this looks like in real-time, how to recognize the signs, and what to do before speaking on the record, hitting publish, or involving legal.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.mediaClick here to subscribe to Molly's live events. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson ...

Justin Timberlake ended his tour and dropped a bombshell on Instagram—he's been battling Lyme disease. The post was emotional, reflective, and full of gratitude. But was it also a PR move?In this episode of The PR Breakdown, examining the timing, language, and strategy behind Timberlake's statement and why it dropped when it did. This isn't about questioning the diagnosis. It's about asking the right questions, like why fans were left disappointed for months and only got an explanation after the final show.In this episode:The fan backlash that built up across EuropeWhy the statement reads polished but not personalWhat it omits and why that mattersThe PR blueprint behind celebrity health revealsHow Justin Bieber ran the same play in 2020Timberlake's pattern of silence and reinventionYou can believe the pain and still question the play. Especially when the timing is perfect and the message lands just right.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.mediaClick here to subscribe to Molly's live events. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson ...

In this episode of the Drop In CEO podcast, Deb Coviello welcomes Shane Barker, CEO and founder of TraceFuse, the first Amazon TOS-compliant negative review removal system. The conversation covers entrepreneurship, the importance of focus, lessons learned from business growth, and the value of work-life balance. Shane also discusses the origins of Trace Fuse, the challenges of working with Amazon, and his commitment to helping business owners protect their reputations and feed their families. Episode Highlights: 02:00 Shane’s Backstory: From restaurants to digital marketing and influencer education 07:00 Lessons from early businesses and the drive to help others 13:00 The origin and mission of Trace Fuse 18:00 How Trace Fuse helps Amazon sellers proactively and reactively 22:00 Relationship with Amazon and the challenges of review removal 27:00 Growth, focus, and the future of Trace Fuse 32:00 Work-life balance, personal growth, and building a high-performing small team 38:00 Shane’s life outside of work and the importance of family 44:00 Final advice, how to connect with Shane, and closing thoughts Shane Barker is the CEO and founder of TraceFuse, the first Amazon TOS-compliant negative review removal system. With over 25 years of marketing experience supporting Fortune 500 brands, Shane has been recognized as a leading influencer. His recent focus is helping Amazon sellers combat negative reviews through TraceFuse’s innovative, white-hat solution. Connect with Shane Barker: Twitter: https://twitter.com/shane_barkerFacebook: https://www.facebook.com/ShaneBarkerConsultant/Instagram: http://instagram.com/shanebarkerLinkedIn: https://www.linkedin.com/in/shanebarkerCompany LinkedIn Page: https://www.linkedin.com/company/tracefuse/ For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

For your communication to be credible, you can't just say it — you have to do it.Want people to believe what you say? According to Richard Edelman, the words you choose only get you halfway there. To build real trust, he says, you have to practice what you preach.“Action builds trust,” says Edelman. “If you don't do something, you can't talk about it.” As the president and CEO of Edelman, a leading global communications marketing firm, Edelman is widely recognized for his thought leadership in marketing and PR, especially on issues related to corporate trust, brand reputation, and social responsibility. His annual Edelman Trust Barometer reveals a sobering reality: "Two-thirds of people believe leaders lie to them now, business leaders, government leaders, even journalists." For people and organizations that want to rebuild trust, whether in a one-on-one relationship or with a customer base of millions, Edelman's advice is simple: "Decide, do, communicate."In this episode of Think Fast, Talk Smart, Edelman and host Matt Abrahams explore strategies for winning trust when traditional authority no longer guarantees it. In an age of skepticism, Edelman's insights show that sustainable trust comes not from perfect messaging, but from consistently aligning your actions with your words.Episode Reference Links:Richard Edelman158. Hope for Cynics: Building Trusting Relationships through Communication  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:06) - The Evolution of Trust (04:17) - Rebuilding Trust After a Breach (05:10) - Leaders as Influencers (06:22) - New Media Ecosystems (08:06) - The Role of AI in Communication (09:26) - Key Qualities for Future Leaders (10:26) - The Final Three Questions (17:57) - Conclusion ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.