Podcasts about Reputation management

In this episode, Cody & Meagan dive into one of the most mission-critical topics for hotels heading into 2026: Reputation Management. Guest expectations are higher than ever—and reviews now live everywhere, from Google to TikTok to niche travel communities. Whether you're a boutique inn or a full-scale resort, your reputation is your revenue.Cody & Meagan break down the exact framework Vibrant uses to help properties protect, strengthen, and rebuild trust with guests—no matter what comes your way.

What if your customers can't care about your advanced features because you haven't satisfied their basic needs first? Just like humans need food before philosophy, marketers need specific data in a rigid order – and understanding this hierarchy transformed how Podscan onboards customers.This episode of The Bootstraped Founder is sponsored by Paddle.comYou'll find the Black Friday Guide here: https://www.paddle.com/learn/grow-beyond-black-fridayThe blog post: https://thebootstrappedfounder.com/the-marketers-hierarchy-of-needs-a-framework-for-understanding-customer-intelligence/The podcast episode: https://tbf.fm/episodes/423-the-marketers-hierarchy-of-needs-a-framework-for-understanding-customer-intelligenceCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

You saw “GEO” in the title and almost tuned out, didn't you? Hold that thought. If you work in communications, PR, media, or journalism, this episode might just change how you think about your job.GEO, or Generative Engine Optimization, is not another passing buzzword. It is the next major shift in how information is found, shared, and trusted. It shapes how AI tools like ChatGPT, Perplexity, and Gemini decide which stories and brands get surfaced.In this episode, Muck Rack's CEO and Co-Founder, Greg Gallant, joins me to explain how GEO is reshaping public relations. He walks through how Muck Rack evolved from the early social media boom to the frontlines of AI-driven communications. We dig into how data and generative tools can help communicators strengthen media relationships, measure real impact, and stay relevant in an industry that is changing fast.We talk about:How PR missed the SEO wave and what GEO means for catching upWhy journalists and AI platforms are now gatekeepers of reputationWhat Muck Rack's new Generative Pulse feature reveals about how AI “reads” the newsIf you work in PR, communications, or reputation management, this is not a someday conversation. It is happening right now.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymc...

In this episode, we discuss how AI is revolutionizing reputation management and market research. Discover how AI-driven tools help brands enhance their online reputation, improve consumer trust, and boost their visibility in search engines. Industry experts DJ Sprague and Scott Brandley from Shopper Approved share insights on the power of reviews, Q&A tools, and leveraging social proof to dominate the AI-driven market landscape. Learn how AI is transforming both SEO and AI search results, and how brands can adapt to stay competitive.

This episode goes behind the polished words of Buckingham Palace to unpack the public relations machinery that managed the downfall of Prince Andrew.In October 2025, King Charles III formally removed all of Andrew's titles and evicted him from his Windsor residence.On the surface, it looked like accountability.But beneath the royal phrasing lay a carefully timed communications plan.We'll walk through the anatomy of that plan: how one resurfaced email reignited the scandal, how two precisely timed statements reframed it, and how the Palace's language turned a personal disgrace into an institutional act of duty.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymc...

GET YOUR CRAFTS READY FRIENDS! WE HAVE A LOT TO TALK ABOUT! 00:00 – Welcome04:06 – JK's Nose Controversy08:09 – Body Talk & BTS Culture 12:49 – Suga's Silence & Reputation Management 15:49 – Spaghetti REACTION28:07 – Spooky Season: Horror & Halloween Movie Recs=44:12 – F1 Girly Era 50:52 – Nicolandria QUESTIONS! - What's your take on JK's nose debate?- Share your Halloween Town reboot idea.- Are you an F1 fan—who's your bias?- Did “Spaghetti” come from me? Don't forget to rate, review, and share Grown Ass Fandom with your coolest friends! See you next week!heyshenee.substack.com for the syllabus for next week! ---

When your marriage becomes a media strategy, what do you say—and what do you not say?In this episode, Molly McPherson breaks down Cheryl Hines' carefully crafted response to rumors surrounding her husband, RFK Jr., and journalist Olivia Nuzzi. Fresh off her appearance on the Katie Miller Podcast, Hines offered a masterclass in polished PR talk, leaning on trust, communication, and a dash of Kennedy-style deflection.But was it authenticity or choreography?Molly dissects:The Kennedy family's long history of narrative controlHow Hines framed her marriage as a story of trust and composureWhat her phrasing reveals about modern political spouse PRThe difference between personal grace and public messagingWhy sometimes the smartest media move is saying less (with confidence)Tune in for an unfiltered look at how Hollywood charm meets political spin—and what it teaches us about image, loyalty, and the art of public denial.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter Subscribe to Molly's Live Events Calendar. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://mollymc...

Seo In Vaughan has published its latest report covering the importance of combining SEO with digital marketing in order to stand out in a crowded marketplace, aimed primarily at Concord business owners wanting growth. The report is available for reading in full at https://seoinvaughan.com/struggling-with-seo-concord-heres-the-fix-today/. Seo In Vaughan City: Vaughan Address: Bowes Rd Website: https://seoinvaughan.com Phone: +1 365 615 5553 Email: seoinvaughan@gmail.com

AI is fundamentally shifting the landscape of SEO. Are you worried about how to get your website ranked in the age of generative AI?In this breakthrough interview, Stephen Heitz, Chief Innovation Officer at LaVidge, reveals the cutting-edge concept of Predictive SEO. Learn how he's pioneering the use of AI to forecast content ranking before it's even published using proprietary technology like Market Brew and its "digital twin" of a search engine. What You'll Learn: * The end of the old-school discovery journey and the shift in user behavior due to AI tools searching better than humans. * Why search engine optimization is more important than ever, even as paid traffic declines. * The new strategic combination: SEO, Public Relations, and Reputation Management to get authoritative statements about your brand. * The "work slop" problem: how low-effort AI content has destroyed the value of traditional content marketing and why authenticity is key. * How the Market Brew platform uses Particle Swarm Optimization to model a search engine's 35 algorithms and predict content performance in real-time. * Why focusing on strategy and business outcomes is the only way to thrive in the new AI-driven marketing landscape. About the Guest: Stephen Heitz is the Chief Innovation Officer at LaVidge, a top advertising agency in Phoenix, Arizona. He's a Forbes Best of the Web honoree for pushing the boundaries in Martech and won Innovator of the Year. Host: Harrison Painter - AI Adoption Strategist - AI Expert TrainerPodcast: AI for Everyone Podcast - AI Rockstars Interview Series #PredictiveSEO #AIinMarketing #FutureofSEO #ContentStrategy #DigitalTransformation #MarketBrew

Find out how top med spas turn five-star reviews into real revenue. This episode reveals how online reputation, trust, and smart content marketing can transform patient relationships and accelerate practice growth.For more information, visit https://connectmagic.clientcabin.com/app/info ConnectMagic City: Clearfield Address: 708 Campbell Heights Website: https://connectmagic.clientcabin.com/app/info Email: admin@connectmagictraffic.com

In this episode of SaaS Fuel, host Jeff Mains sits down with Vitaly Motuz, founder of Reviews On My Website. Vitaly shares his journey from high school side projects to building a successful SaaS business focused on reputation management for local businesses. The conversation dives deep into product simplicity, scaling challenges, client-centric growth, leadership mindset, the impact of reviews (good and bad), and how AI is reshaping the landscape. Whether you're a SaaS founder, leader, or just passionate about tech, this episode is packed with actionable insights!Key Takeaways00:00 "Sparked Idea for Review Tool"04:19 "Simple Reputation Management Software"06:36 "Expanding Tools for Market Growth"11:42 Focusing on Marketing and Growth13:11 Learning to Delegate as Founder17:16 Startup Success in 201722:43 "Leadership, Hiring, and Growth Blueprint"24:53 "Small Remote Team Challenges"28:39 "Simplicity Over Features Wins"32:18 Customer Request Prioritization Strategy37:10 "Prioritize Stability, Avoid Quick Fixes"38:51 "Testing Features for Usability"42:14 AI Transforming Business OperationsTweetable QuotesViral Simplicity in Reputation Management: "And that's kind of like one of the things that all our customers tell us is we're one of the most intuitive and simple reputation platforms out there." — Vitaly Motuz Viral Topic: The Secret to Expanding Market Reach Quote: "it wasn't so much I think there were new platforms that helped us expand but rather expanding the tools that we offer." — Vitaly Motuz Letting Go as a Founder: "So one of the struggles for me was letting go some of the control and be open to finding help, finding somebody to bring on board to help me with some of those stuff." — Vitaly Motuz "It's providing the simple, simplest reputation management software for local businesses and agencies that simply works." — Vitaly Motuz Startup Flexibility: "So at the beginning you gotta be nimble. You gotta kind of like try things and see what works." — Vitaly Motuz SaaS Leadership LessonsPlay Your Own Game: Focus on what makes your company unique instead of chasing competitors' features.Let Go to Grow: Delegate and release control, especially in areas where others can excel, freeing yourself for strategic work.Relentless Customer Focus: Listen to paying customers, and develop the roadmap based on their real needs and experience.Lead By Vision: Define and communicate your organization's purpose and direction so your team feels a part of the mission.Embrace the Learning Process: Experimentation and failure are part of the journey—analyze, learn, and adapt.Prioritize Simplicity Over Complexity: Resist bloated product features that distract from your core value.Guest Resourcesvitaly@reviewsonmywebsite.comhttps://reviewsonmywebsite.com/https://www.linkedin.com/in/vitalymotuz/Episode SponsorThe Captain's KeysSmall Fish, Big Pond –

Reputation management experts now use ChatGPT and Google Gemini to monitor mentions, craft responses, and build authentic digital presence faster than ever. Learn practical strategies from professionals who've implemented these tools successfully. To learn more, visit: https://rsquaremedia.com RSQUARE MEDIA INC. City: New York Address: 99 Wall St, Website: https://rsquaremedia.com Phone: +1-646-249-3561 Email: team@rsquare.media

Podcast Episode: Women's Leadership Success with Award-Winning Reputation Expert Lida Citroën Your reputation isn't just what people say about you when you leave the room—it's the invisible currency that determines your promotions, your earning potential, and your influence as a leader. For women executives, managers, directors, VPs, and C-Suite leaders, mastering reputation management for women isn't optional. It's essential. In this comprehensive guide from the Women's Leadership Success podcast, host Sabrina Braham, MA, PCC—an expert in executive leadership development and reputation management—interviews award-winning reputation expert Lida Citroën, whose latest book The New Rules of Influence just won the NYC Big Book Award 2025 in the Business Motivational category. Together, they reveal proven strategies to take control of your professional narrative and accelerate your leadership success. Why Reputation Management for Women Matters More Than Ever in 2025 The leadership landscape for women is shifting—but not fast enough. According to recent McKinsey research, women hold just 29% of C-suite positions, and at the current pace, it would take 48 years to achieve true gender parity in senior leadership. With only 9.2% of Fortune 1000 CEOs being women, standing out isn't just about working harder—it's about strategically managing how you're perceived. The stakes are high: 75% of female executives experience imposter syndrome at some point in their careers, yet 82% of women believe networking with female leaders will help them advance. Reputation management for women becomes the bridge between your capabilities and your career opportunities. The Financial Impact of Your Reputation Research shows that companies with female executives are 30% more likely to outperform their competitors. Yet women continue to face unique challenges in reputation management compared to their male counterparts. Your reputation directly impacts: Promotion decisions and leadership opportunities Salary negotiations and earning potential New business development and client relationships Board appointments and speaking engagements Team influence and organizational impact Industry recognition and thought leadership positioning Understanding Reputation Management for Women Leaders What Is Reputation Management for Women? According to Lida Citroën, author of the award-winning book Control the Narrative: The Executive's Guide to Building, Pivoting and Repairing Your Reputation and the newly released The New Rules of Influence (NYC Big Book Award Winner 2025 - Business Motivational), "Everyone has a personal brand, by design or default. Your reputation is one of the most critical determinants of your career success." Lida Citroën In her latest book, Lida explains that influence isn't about titles, rank, or being loud—it's about showing up authentically, communicating your value, and inspiring others to take action. This is the foundation of effective reputation management for women. As podcast host Sabrina Braham, an executive coach and leadership development expert, emphasizes: "Reputation management for women requires intentional strategy. You can't afford to leave your professional reputation to chance when you're navigating unique gender-specific challenges in the workplace." Reputation management for women is the strategic process of: Monitoring how others perceive you professionally Influencing public perception through intentional actions Measuring and tracking your brand effectiveness Repairing damage when reputation challenges arise Building systems that protect and enhance your good name Think of it as the difference between letting popular opinion define you versus strategically driving your reputation toward your leadership goals. The Unique Challenges Women Face in Reputation Management Do Women Have More Difficulty with Reputation Management Than Men? The research is clear: women face distinct barriers in building and maintaining ...

What you'll learn in this episode:Why bad reviews aren't as damaging as you thinkThe golden rule: perception is reality—valid or notHow to respond without being defensiveThe PRO framework (Problem, Result, Offer) for impactful reviewsWhy stacking good reviews matters more than fearing bad ones

Susie Shaw, APAC CEO, We Are Social and Paul Edwards, an advisor to We Are Social's new reputation practice and Director at John Connolly and Partners, discusses the evolving landscape of corporate communication and reputation management. There was a time corporate reputations were managed by corporate communications, shaping messages for shareholders, government and the public. But then social media arrived, and it is not just shaping but driving corporate reputation. In the new report, “Reputation at the speed of social,” it is shown how reputation has become more volatile, more visible, and far more public.  Here they explore the impact of social media on corporate reputation, the disconnect between consumer expectations and shareholder demands, and the importance of internal culture in shaping external perceptions.  The conversation also delves into the challenges of diversity and inclusion, the anxiety surrounding technology, and the rise of vocal advocates in brand advocacy. Ultimately, they emphasize the need for collaboration between marketing and corporate strategy to effectively manage reputation in today's fast-paced digital environment. Listen on Apple: https://podcasts.apple.com/au/podcast/managing-marketing/id1018735190   Listen on Spotify: https://open.spotify.com/show/75mJ4Gt6MWzFWvmd3A64XW?si=a3b63c66ab6e4934   Listen on Stitcher: https://www.stitcher.com/show/managing-marketing   Listen on Podbean: https://managingmarketing.podbean.com/    For more episodes of TrinityP3's Managing Marketing podcast, visit https://www.trinityp3.com/managing-marketing-podcasts/   Recorded on RiversideFM and edited, mixed and managed by JML Audio with thanks to Jared Lattouf.

In this episode of the Transform Sales Podcast: Sales Software Review Series, Eddie Bello, Marketplace Specialist at CloudTask, chats with Alastair Day, Partnerships Leader at NiceJob, a leading reputation management software tailored for small businesses and service professionals. NiceJob helps businesses automate review collection, boost their online presence, and enhance customer engagement. Alastair explains how NiceJob simplifies the review process for business owners by providing a system that makes it easy for customers to leave reviews and for businesses to share them across social platforms. He highlights the importance of automation in driving reviews and discusses how NiceJob enables users to leverage customer feedback to build trust and attract new clients. The episode also covers the common challenges business owners face in reputation management, such as inconsistent review collection and the lack of an effective system to scale this process. Listeners will learn how NiceJob's automated campaigns ensure timely review requests, significantly improving conversion rates. Alastair also showcases how the platform integrates with other business tools, making review management effortless and seamless, while driving business growth. Try NiceJob here: https://software.cloudtask.com/nicejob-e5ae14 #TransformSales #SalesSoftware #NiceJob #CloudTask #ReputationManagement

Got a negative review? Don't panic! In this video, Responding to Negative Reviews – A Step-by-Step Guide for Small Business Owners, I'll walk you through exactly how to handle criticism online without damaging your reputation. You'll learn: ✅ Why responding to reviews matters for your business ✅ The do's and don'ts of replying to unhappy customers ✅ A proven step-by-step process to turn negative feedback into a positive experience ✅ Tips for protecting your brand and building customer trust Whether you run a small local business or an online shop, the way you respond to reviews can make or break your reputation. Done right, you can even transform unhappy customers into loyal fans.

You've made it to the top of Google, now what? In this episode, Bob shares smart strategies to keep your spot and turn your visibility into real results. Learn why clear calls-to-action, an updated Google Business Profile, and responding to reviews matter more than ever. Discover how social proof, consistent review requests, and hyper-local content can give you an edge. Plus, Bob covers monitoring competitors, setting alerts for ranking changes, and staying one step ahead in the search game. Enjoyed this episode? Subscribe, leave a review, and send us your questions and we might feature them in an upcoming episode! Ask a question Free SEO Audit SEO Resources Hire Us

The Breakdown:The first move most people make in a crisis is often the one that causes the most damage. It happens when emotion outruns strategy, and the brain mistakes public pressure for personal danger. The result is impulsive action, usually in the form of a rushed post, a scrambled statement, or a desperate attempt to make the backlash go away. But the real problem isn't public. It's neurological.This episode explains why the body's threat response takes over during high-stakes moments, and how that hijack shuts down the very part of the brain responsible for leadership, regulation, and long-term thinking. It's not about judgment. It's about biology.This episode walks through what this looks like in real-time, how to recognize the signs, and what to do before speaking on the record, hitting publish, or involving legal.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.mediaClick here to subscribe to Molly's live events. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson ...

In this episode of Leadership Bites, Guy Bloom interviews Rod Cartwright, a crisis management expert, who shares insights on the importance of crisis preparedness, the role of human systems, and the impact of social media on crises. Rod discusses his background in public relations, the significance of leadership in crisis situations, and the need for organizations to focus on character and culture. He also highlights the importance of crisis simulations and training, and the findings from his recent Reputation Risk and Resilience Report.TakeawaysCrisis management involves preparing for major moments that threaten reputation.Organizations often seek help too late, when crises occur.Crisis preparedness should be embedded in organizational culture.Human systems are crucial for effective crisis management.Crisis simulations help organizations prepare for real-life scenarios.Character and culture are as important as operational capability.Social media can amplify crises beyond control.Crisis training should create a safe space for learning.Organizations must focus on relationships, not just reputation.Crisis management requires a long-term perspective. Chapters00:00 Introduction to Crisis Management02:54 Rod's Background and Experience06:11 Understanding Crisis Preparedness08:44 The Importance of Human Systems in Crisis11:47 Case Study: Coldplay CEO Crisis14:45 Character vs. Capability in Crisis Management17:44 Crisis Simulations and Training20:41 The Role of Leadership in Crisis23:48 The Future of Crisis Management26:42 The Impact of Social Media on Crises29:26 The 2025 Reputation Risk and Resilience Report32:25 Long-term vs. Short-term Thinking in Organizations35:14 Conclusion and Future DirectionsTo find out more about Guy Bloom and his award winning work in Team Coaching, Leadership Development and Executive Coaching click below.The link to everything CLICK HEREUK: 07827 953814Email: guybloom@livingbrave.com Web: www.livingbrave.com

Is your reputation management contract really delivering what your practice needs or just draining your budget? In this episode of the DrMarketingTips Show, Jennifer and Corey pop the hood on how directory listings and reputation management have shifted in the past year, and why many practices are now overpaying for features they barely use.They explore real-world data showing how star ratings and directory listings directly impact web traffic, phone calls, and patient acquisition. More importantly, they share how Google and Healthgrades are changing the rules, what that means for third-party vendors, and why your EHR might be more vital than you think to get new reviews.Tune in to Discover:How directory listings drive patient behavior (with real data to prove it) Why star ratings are only one part of the reputation equation The way a temporary review pause caused a 20% traffic dip for one practice What's changed with Google, Healthgrades, and third-party vendors Tips to potentially save thousands per month by ditching the bells and whistlesResources & Links:Want a sneak peek at the solution Jennifer and Corey mentioned? Contact us for a behind-the-scenes look.

What should you do when your integrity as a leader is called into question? Rebekah Giles is one of the most high-profile lawyers in Australia. She's the Principal of Giles George, a law firm that specialises in reputational risk. In this episode, she speaks about how she has managed her own reputation as her public profile has grown as well as her insights into leadership, integrity and the glare of the spotlight. Join the movement to fast-track your professional development. Become an FW Diamond member today. Keep up with @futurewomen on Instagram, Facebook, LinkedIn and Threads See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Justin Timberlake ended his tour and dropped a bombshell on Instagram—he's been battling Lyme disease. The post was emotional, reflective, and full of gratitude. But was it also a PR move?In this episode of The PR Breakdown, examining the timing, language, and strategy behind Timberlake's statement and why it dropped when it did. This isn't about questioning the diagnosis. It's about asking the right questions, like why fans were left disappointed for months and only got an explanation after the final show.In this episode:The fan backlash that built up across EuropeWhy the statement reads polished but not personalWhat it omits and why that mattersThe PR blueprint behind celebrity health revealsHow Justin Bieber ran the same play in 2020Timberlake's pattern of silence and reinventionYou can believe the pain and still question the play. Especially when the timing is perfect and the message lands just right.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.mediaClick here to subscribe to Molly's live events. Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Click here to try Muck Rack for yourself. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson ...

In this episode of the Drop In CEO podcast, Deb Coviello welcomes Shane Barker, CEO and founder of TraceFuse, the first Amazon TOS-compliant negative review removal system. The conversation covers entrepreneurship, the importance of focus, lessons learned from business growth, and the value of work-life balance. Shane also discusses the origins of Trace Fuse, the challenges of working with Amazon, and his commitment to helping business owners protect their reputations and feed their families. Episode Highlights: 02:00 Shane’s Backstory: From restaurants to digital marketing and influencer education 07:00 Lessons from early businesses and the drive to help others 13:00 The origin and mission of Trace Fuse 18:00 How Trace Fuse helps Amazon sellers proactively and reactively 22:00 Relationship with Amazon and the challenges of review removal 27:00 Growth, focus, and the future of Trace Fuse 32:00 Work-life balance, personal growth, and building a high-performing small team 38:00 Shane’s life outside of work and the importance of family 44:00 Final advice, how to connect with Shane, and closing thoughts Shane Barker is the CEO and founder of TraceFuse, the first Amazon TOS-compliant negative review removal system. With over 25 years of marketing experience supporting Fortune 500 brands, Shane has been recognized as a leading influencer. His recent focus is helping Amazon sellers combat negative reviews through TraceFuse’s innovative, white-hat solution. Connect with Shane Barker: Twitter: https://twitter.com/shane_barkerFacebook: https://www.facebook.com/ShaneBarkerConsultant/Instagram: http://instagram.com/shanebarkerLinkedIn: https://www.linkedin.com/in/shanebarkerCompany LinkedIn Page: https://www.linkedin.com/company/tracefuse/ For more information about my services or if you just want to connect and have a chat, reach out at: https://dropinceo.com/contact/See omnystudio.com/listener for privacy information.

Send us a textWe're taking a break for the summer, but we don't want you to go without your regular AT fix, so we're re-releasing some of our favourites until we return in September. Next up, we're going back to Season 5, Episode 118 from October 2024.Elisa and Andrew sit down with renowned reputation management expert Anthony Huey, CEO and Founder of Reputation Management and Communicate Clearly. Learn about the critical importance of verbal communication in the age of AI, the art of building trust, and why being intentional in every interaction - whether face-to-face or virtual - can set you apart in today's fast-paced world. They explore the changing landscape of effective communication, managing crises, and enhancing everyday conversations. Anthony shares insights on how organizations can navigate the evolving digital environment while maintaining authentic connections with members, clients, and colleagues. Tune in now and discover how to strengthen your communication strategy!Support the show

On this special edition of PR 360, we're revisiting a standout episode that perfectly captures what we aim to do with the show. It's a March 2024 interview with Gini Dietrich, founder of the influential Spin Sucks blog and author of Spin Sucks: Communication and Reputation Management in the Digital Age. This episode checks all the boxes—it's fun, insightful, and packed with valuable takeaways on thought leadership, the evolution of Spin Sucks from a blog into a movement, and even Gini's take on why Taylor Swift is a brilliant marketer.Key Takeaways:- The Spin Sucks story- Why thought leaders should be bold- Why Gini loves AIEpisode Timeline:2:40 How to come up with podcast ideas4:00 Why is Taylor Swift a great marketer?5:40 How Spin Sucks grew from a blog to a movement7:40 Why ethics is the backbone of Spin Sucks9:50 How to define results with a client11:00 The PESO model13:50 The importance of creating authority and trust14:40 Gini on thought leadership17:40 Gini's thoughts on AIThis episode's guest:· Gini Dietrich on LinkedIn· The Spin Sucks websiteSubscribe and leave a 5-star review:https://pod.link/1496390646Contact Us!• Join the conversation by leaving a comment!• Follow us on Facebook, Twitter, Instagram, and LinkedIn!Thanks for listening! Hosted on Acast. See acast.com/privacy for more information.

SocialProofSuite by Digital Media Group helps businesses automate review collection, manage social media, and boost local visibility, saving you time while increasing your 5-star ratings 10-fold. Learn more at https://getsocialproofsuite.com. Digital Media Group City: Red Deer Address: 309-4819C 48 Avenue Website: https://getsocialproofsuite.com Email: aj@digitalmediagroup.ai

Charlotte Otter is the author of 'We Need New Leaders', a book that helps aspiring CEOs from diverse backgrounds land and keep the top jobs. Charlotte joins Bobby to discuss.

London cosmetic surgeons stand to benefit from a unified omnichannel content stack because 94% of their patients look online before booking an appointment. Addressing concerns at each stage helps practices stand out in competitive markets. But how does it all work? Find out at https://medfiremedia.com MedFire Media division of Logjam Solutions Limited City: Waterlooville Address: 101 Woodsedge Website: https://medfiremedia.com

For your communication to be credible, you can't just say it — you have to do it.Want people to believe what you say? According to Richard Edelman, the words you choose only get you halfway there. To build real trust, he says, you have to practice what you preach.“Action builds trust,” says Edelman. “If you don't do something, you can't talk about it.” As the president and CEO of Edelman, a leading global communications marketing firm, Edelman is widely recognized for his thought leadership in marketing and PR, especially on issues related to corporate trust, brand reputation, and social responsibility. His annual Edelman Trust Barometer reveals a sobering reality: "Two-thirds of people believe leaders lie to them now, business leaders, government leaders, even journalists." For people and organizations that want to rebuild trust, whether in a one-on-one relationship or with a customer base of millions, Edelman's advice is simple: "Decide, do, communicate."In this episode of Think Fast, Talk Smart, Edelman and host Matt Abrahams explore strategies for winning trust when traditional authority no longer guarantees it. In an age of skepticism, Edelman's insights show that sustainable trust comes not from perfect messaging, but from consistently aligning your actions with your words.Episode Reference Links:Richard Edelman158. Hope for Cynics: Building Trusting Relationships through Communication  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:06) - The Evolution of Trust (04:17) - Rebuilding Trust After a Breach (05:10) - Leaders as Influencers (06:22) - New Media Ecosystems (08:06) - The Role of AI in Communication (09:26) - Key Qualities for Future Leaders (10:26) - The Final Three Questions (17:57) - Conclusion ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.    

July appears quiet. It isn't.This episode outlines why summer is a high-risk period for reputation management. With newsroom staffing reduced and audience attention low, deeper stories start brewing. Reporters have more time. Leadership is often distracted. That's when reputational cracks start to widen.The timing is rarely accidental. Many of the biggest PR crises in recent years—from Lizzo's lawsuit to Drew Barrymore's strike backlash—began simmering in July and erupted by September.What's covered:How reduced oversight and lower engagement create space for reputational damageThe patterns behind summer stories that spiralCase examples including Diddy, Cuomo, Barrymore, Lizzo, Fallon, Baldoni, and LivelyThe role of social media in sustaining backlashWhy July is a critical window for transparency, not silenceAlso featured: a breakdown of how MuckRack supports proactive monitoring and sentiment tracking.Referenced Stories:Sean Combs trialAndrew Cuomo's primary upsetLizzo legal falloutWriters strike flashpointsCelebrity missteps and media strategyKey takeaway: July is not the time to disappear. For anyone managing a sensitive narrative, this is the moment to speak before being spoken about.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.media Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. This podcast is supported by Muck Rack, the PR management platform I use to monitor media coverage, track journalist activity, and inform high-stakes strategy with real-time data. Learn more at https://muckrack.com Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://www.tiktok.com/@mollybmcpherson ...

Thanks to our Partners, NAPA Auto Care and NAPA TRACS This episode dives into the real challenges of scaling an automotive business. Shiju Thomas unpacks what it takes to grow successfully, especially beyond two locations, including stepping out of daily operations and focusing on leadership development, building a strong management team, and sustaining a consistent, positive culture. He emphasizes that growth should be driven by a desire to develop people, not just profits. It's a must-listen for shop owners reflecting on why they want to grow and how to do it with purpose, clarity, and long term success in mind. Show Notes Watch Full Video Episode Introduction (00:00:00) Shop Branding Philosophy (00:01:09) Challenges of Scaling and Maintaining High Standards (00:03:23) Leadership Development and Delegation (00:04:39) Letting Managers Take Ownership (00:06:45) The Critical Role of People and Culture (00:07:53) Defining and Evolving Company Culture (00:09:48) Merging Cultures in Acquisitions (00:11:23) Choosing Not to Scale: Lifestyle Choices (00:15:45) Motivations for Growth and Professional Development (00:16:33) The “Why” Behind Shop Ownership (00:18:50) Altruistic Motivations Among Multi-Shop Owners (00:20:26) Branding and Reputation Management (00:22:05) Always Be Recruiting (ABR) (00:24:26) Balancing Owner Presence Across Multiple Shops (00:27:03) Lessons from Opening Additional Stores (00:29:09) Scaling Requires a Team, Not Lone Wolves (00:30:54) Are You Ready to Scale? Key Questions (00:31:52) Financial Readiness and Managerial KPIs (00:32:41) Developing Hungry, Humble, and Capable Managers (00:35:37) Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 Subscribe on YouTube: https://www.youtube.com/carmcapriotto Follow on LinkedIn:

Tyler Perry is facing a $260 million sexual harassment lawsuit from actor Derek Dixon—and his legal team wasted no time calling it a “scam” and “shakedown.” That move may work in court. It won't hold up in the court of public opinion.In this episode, I break down:How aggressive legal statements create reputational damageWhy pattern recognition is the biggest risk to Perry's brandThe Christian Keyes video circulating online and its unspoken implicationsWhat Perry's team should have said instead—and why it mattersFrom the “Lizzo Effect” to the gap between legal and reputation risk, this is a classic case of what happens when a billion-dollar brand forgets that beloved status is earned—and easily revoked.Strategic Takeaway: Defensive desperation destroys trust faster than the allegation itself.Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.media Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ https://www.linkedin.com/in/mollymcpherson/ © 2025 The PR Breakdown with Molly McPherson

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Recorded at the Institute Summit 2025, this episode features brothers Jason and Patrick Brennan in a powerful conversation on leadership, innovation, and growth in the automotive industry. Jason emphasizes redefining training through real-world rehearsal practice for service advisors and technicians, and using “education” language to promote a culture of ongoing development. Patrick brings his marketing expertise to the table, stressing the importance of reputation management and direct response strategies for businesses. Together, they explore how strong leadership, peer networking, and a healthy company culture attract talent and fuel long-term success. Jason Brennan, Fine Tune Auto Service, Lansing, IL and Hobart, IN. Show Notes Watch Full Video Episode The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/ Introduction (00:00:00) Transition from Plumbing to Automotive (00:02:05) Customer Service and Service Advisor Training (00:03:01) Training vs. Education in the Industry (00:05:15) Reputation Management (00:07:58) Daily Training and Rehearsal Practices (00:09:28) Improvements from Training and Peer Critique (00:12:17) Team Building and Individual Improvement (00:14:08) Teaching as Mastery and Knowledge Sharing (00:22:12) Defining Success and Perseverance (00:23:08) Peer Review and Networking Groups (00:25:16) Innovation and Customization in Business (00:29:36) Attracting and Hiring Smart People (00:30:05) Marketing Strategies for Shops (00:31:42) Organic Social Media and Community Building (00:33:32) Work-Life Balance and Turning Points (00:34:10) Joining Peer Groups and Business Turnaround (00:35:36) Leadership Development and Delegation (00:37:07) J Closing Reflections and Family Involvement (00:38:05) Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976...

They say your reputation precedes you, but what if the one that doesn't feel right? Or worse, what if it's misaligned and you're starting at a deficit? For many in HR, this feeling is a familiar one, which is why it's time to talk reputation management. In this exciting season finale, join guest host Kim Rohrer, co-host of HR Confessions, as she sits down with her friend and Workweek's Chief People Officer, Hebba Youssef. As a podcaster and the force behind a wildly successful online HR community, Hebba knows firsthand what it means to manage your reputation, both personally and publicly. Leaving the sugarcoating at home, Kim and Hebba get real about what it means to shape your reputation with employees and leadership, noting how they differ and the nuances that exist in these relationships. Hebba, remarks on the role of persuasion, a high emotional intelligence, and why making everyone happy is something you cannot and should not do. Plus, they dive into why CHROs might just be the best candidates for future CEOs. A candid, candor-filled conversation, this episode wraps up the season with a fresh take on how HR is evolving and how to make sure your reputation evolves with it.For more people-focused conversations like this one, join Oyster's People Builders community HERE. This podcast episode was produced by Quill.

Career success takes a status boost, not a power grab.How do you chart the career course you've always imagined? According to Alison Fragale, it's about gaining influence through status, power, and ultimately, being “a likeable badass.”As a research psychologist, professor, speaker, and author, Fragale is on a mission to help women take control of their careers. In her book Likeable Badass: How Women Get the Success They Deserve, she argues that most people have it backwards when pursuing career advancement. "We have talked for a long time [about] getting more power," she explains. However, by focusing first on achieving status (how respected we are), power will often come as a natural byproduct. "If you pursue status before, or at least alongside power, everything is going to fall into place," she says. “Status makes power a lot easier to achieve, and it makes power a lot easier to use.”In this episode of Think Fast, Talk Smart, hosted by executive producer Jenny Luna, Fragale explores the communication strategies of a likeable badass, from building warmth and assertiveness to authentically connecting with colleagues. Whether you're building relationships in a new company or have been leading one for years, Fragale's insights will help you command respect while communicating with kindness.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premiumEpisode Reference Links:Alison FragaleAlison's Book: Likeable BadassJenny LunaEp.12 It's Not What You Say, It's How You Say It: How To Communicate PowerEp.15 The Art of Negotiation: How to Get More of What You Want  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - Defining Power and Status (05:26) - Why Status Comes Before Power (06:19) - Communication Techniques to Build Status (09:27) - Evaluating Your Habits: Nonverbal and Verbal Cues (11:21) - Mentorship in Developing Communication (13:13) - Adapting to a New Work Culture (18:41) - Representing Difference Without Distance (19:49) - Overcoming Bad First Impressions (21:47) - The Final Three Question (25:32) - Conclusion    *****This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.Support Think Fast Talk Smart by joining TFTS Premium.       

Reputation plays a bigger role in SEO than most people realize, and it's only growing with the rise of generative search. In this episode, Jenny sits down with Hedy & Hopp's Project Management Lead, Kristin Weidman, to explore how reviews, listings, and brand consistency influence both traditional SEO and GEO (Generative Engine Optimization). They dig into how reputation signals shape search rankings, what tools and workflows to consider, and why timing and tone matter when asking for or responding to patient reviews.Connect with Kristin:https://www.linkedin.com/in/kristinweidman/ Connect with Jenny:Email: jenny@hedyandhopp.comLinkedIn: https://www.linkedin.com/in/jennybristow/Further your understanding of what compliance means for healthcare marketing and get certified for it here: https://wearehipaasmart.com/ If you enjoyed this episode, we'd love to hear your feedback! Please consider leaving us a review on your preferred listening platform and sharing it with others.

 'Every time I interviewed somebody, I said, is there anyone you think I should talk to? And so it had a network effect for me. My network grew with these generous, amazing, thoughtful people.' Writing a novel can be lonely; writing a thesis can be demanding; writing a business book can be a team effort. Charlotte Otter's done all of these, with a side of journalism, and in this week's podcast we talk about the different approach to those genres, and what she learned about structure and community along the way.  In her new book 'We Need New Leaders: Mastering reputation management to reshape the C-Suite', Charlotte argues that reputation is a powerful tool of advancement too often overlooked by - or unavailable to - people from underrepresented backgrounds. Which means that communications professionals can play a key role as allies for more equitable business. Listen in for a fresh take on how we can build better business leadership, and how you can write a better business book, too.   

On this episode, host Tom Testa sits down with Evan Steele, CEO of rater8 a company that specializes in online reputation management and practice improvement serving thousands of practices nationwide. Evan shares insights on ways AI-powered search is shaking up the patient decision-making process, the evolving role of patient reviews, and why structured review content is crucial to local SEO success. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Your social media is more than just a highlight reel—it's your personal brand. In this episode, I share the real story of reviewing potential hires and what their online presence told me before I ever spoke to them. Whether you're an aspiring dancer, teacher, or titleholder, your posts are your first impression. I'll walk you through why your feed matters, what employers and judges look for, and the one question you should always ask before hitting “post.”

What's the true cost of waiting until a crisis strikes? In this episode, Natalie speaks with crisis strategist and leadership communicator Stephanie Craig about the often-overlooked discipline of crisis vigilance. Stephanie, drawing from her experience in law enforcement families, political campaigns, and corporate turnarounds, shares how organizations can shift from reactive crisis response to proactive crisis readiness. The conversation unpacks the distinction between brand and reputation, outlines how leaders can build a crisis-ready culture, and emphasizes why clarity and trust are essential for strategic speed in moments of uncertainty. Listeners will walk away with practical ways to safeguard their teams, maintain innovation capacity, and protect organizational value when challenges arise.[00:01 - 05:19] Crisis Found MeWhy Stephanie's upbringing shaped her career in crisisThe importance of calm during chaosThe significance of embracing discomfort to build resilience[05:20 - 10:46] Redefining Crisis WorkHow Stephanie shifted her understanding of crisis rolesThe gap between risk management and communicationsWhat “doing the job right” really means in crisis prevention[10:47 - 15:17] Build the Core Crisis TeamWhat leaders overlook until it's too lateThe structure of a core crisis team and decision-making modelsSimulations as a key tool for preparation[15:18 - 20:29] Strategic Speed Through Clarity and TrustWhat clarity and trust enable in a high-stakes situationRansomware example as a case study in unpreparednessThe importance of clear protocols and financial readiness[20:30 - 24:44] Making Crisis Readiness Part of CultureWhy plans alone don't work without cultureWhere Silicon Valley Bank went wrongWhat mid-level leaders can do today"You can't innovate in survival mode. Without preparation, the cost isn't just the crisis—it's the lost future.” – Stephanie CraigConnect with Stephanie:Website: https://kith.co/innovation-meets-leadership/LinkedIn: https://www.linkedin.com/in/craigstephanie/LEAVE A REVIEW + help someone empower their businesses through collaboration, innovation, and transformation by sharing this episode or clicking here to listen to our previous episodes.Check Natalie's new book, SET IT ON FIRE: The Art of Innovation, available now at setitonfire.coThese are proven solutions to advance your leadership and innovation process. Check out our website innovationmeetsleadership.com, or connect with me on Linkedin, Facebook, Instagram, Twitter, and Youtube.Quotes:“A company's reputation is 35% of its value. And the IRS even says reputation has monetary worth.” – Stephanie Craig

Last week, my daughter graduated from Loyola University Chicago. After years of watching her build a life—on the field, on the sidelines, in the center of the action—she's stepping into the real world. And like so many graduates right now, she's walking in with drive, uncertainty, and a digital footprint that started long before her first job offer.This episode is a message to her—and to every graduate who needs a little direction that's not sugarcoated. It's a life list. The same one I've given my own kids (sometimes more than once). The same one I use with clients in crisis.In this episode:The top three questions students (and parents) ask me after every keynoteWhy your degree matters less than how well you can read a roomThe habits and mindsets that actually keep reputations intactWhat to say in your first “I don't know what to do” moment at workAnd the one thing every Gen Z grad needs to hear—especially those shaped by the pandemic yearsThis is not motivational filler. It's a real list for the real world. Send it to your grad. Save it for your kid. Or come back to it when your own clarity runs low.Read the entire list here on my PR Breakdown Substack: What No One Tells New Grads About Crisis Communication (And Life) Want More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.media Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ https://www.linkedin.com/in/mollymcpherson/ © 2025 The PR Breakdown with Molly McPherson

Bill Belichick has always been a master of control—on the field, in the press, and with his own narrative. But this episode examines how that carefully crafted reputation is unraveling, not because of a fumbled statement, but due to the outsize influence of his much-younger girlfriend, Jordan Hudson. A viral CBS interview, public statements blaming the media, and confusion about her expanding “professional” role—all illustrate a pattern where the desire to squash uncomfortable questions only fuels more curiosity and suspicion for the current UNC football coach. Using the latest PR missteps as a case study, the episode spotlights the danger of losing control over the story to someone whose only real credential is main character energy. When boundary issues and amateur crisis management collide, even New England legends risk getting steamrolled by bad optics. The tension between protecting privacy and inviting chaos gets put under the spotlight, challenging listeners to recognize when a message stops being strategy and starts becoming farce.In this episode:The real cost of outsourcing reputation management to someone with minimal experience and maximum influenceWhy blaming the media—and the audience—always backfires, no matter how famous you areHow losing internal boundaries blurs personal and professional roles, turning even legacy brands into tabloid fodderWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, exclusive member chats, weekly lives, and monthly workshops that go deeper than the mic. It's the insider's hub for communicators who want strategy with spine—and a little side-eye where it counts.Follow Molly → @MollyMcPherson Subscribe to PR Breakdown on Substack → prbreakdown.media Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly: https://www.youtube.com/mollymcpherson https://www.tiktok.com/@mollybmcpherson https://www.instagram.com/molly.mcpherson/ https://www.linkedin.com/in/mollymcpherson/ © 2025 The PR Breakdown with Molly McPherson

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Our digital world is ruled by AI algorithms who are now able to summarize your brand and influence search results. Chris Boyer and Reed Smith explore how these digital forces are reshaping public perception of healthcare organizations—and what can be done to defend and strengthen online reputation before it drifts away into the ocean of algorithms. They discuss How third-party platforms like Google, Yelp, and Facebook Groups are now setting the first impression for hospitals and health systems Why AI-generated summaries and reviews are redefining what consumers see—and why not managing online profiles leaves your brand vulnerable The rise of fake, AI-generated reviews and why healthcare organizations are especially exposed How "reputation forecasting" is becoming a necessary strategy to predict and prevent reputational risks before they escalate. The growing gap between consumer expectations and healthcare reality when it comes to digital trust, and why maintaining accurate, up-to-date information is the new frontline in brand management. Aaron Clifford from Press Ganey joins to share new research on how online reputation shapes consumer choice today, and what healthcare organizations must do to keep trust strong in the age of AI-driven consumer behavior. Mentions from the Show:  US FTC finalizes ban on companies buying and selling fake online reviews  Reuters, August 14, 2024 Fake AI-generated reviews are all over the internet, research shows Fast Company Insights from Feedtrail's Community Health Patient Experience Summit 2024  Navigating the Tipping Point: Strategies for Reputation Management in a Volatile Healthcare Environment Aaron Clifford on LinkedIn PressGaney.com Press Ganey Report: Consumer Experience in Healthcare Reed Smith on LinkedIn Chris Boyer on LinkedIn Chris Boyer website Chris Boyer on BlueSky Reed Smith on BlueSky Learn more about your ad choices. Visit megaphone.fm/adchoices

Today on Tales from the Lane, we're diving into one of the most important—and often overlooked—aspects of your creative career: your reputation. Not in the "celebrity gossip" sense, but the professional reputation you're building every day through your work, your collaborations, and the way you show up for others. In this episode, Kate shares the three pillars of a strong creative reputation (clarity, consistency, and character), why your reputation often matters even more than your resume, and common pitfalls to avoid. She also shares a personal story about a major lesson learned (hint: it involves coffee, an audition, and a life-long friendship!) and offers easy, actionable steps you can start implementing today. If you want to be the person who is recommended, hired, invited, and remembered—you're going to love this episode.

Stanford experts answer live questions on leadership, authenticity, and communication.What happens when four top Stanford thinkers take live questions from a room full of leaders? In Part 2 of this special Think Fast, Talk Smart series from the Stanford LEAD Me2We Conference, Matt Abrahams and his panel of expert GSB faculty—Allison Kluger, Naomi Bagdonas, Christian Wheeler, and Nir Halevy—answer questions from a live audience. They cover real-world challenges around leadership, authenticity, psychological safety, and managing your reputation in complex environments. With honest reflections and actionable advice, their answers offer a candid look at what it takes to lead with intention while staying true to yourself.Episode Reference Links:Allison Kluger Book Allison Contributed to:  Brand Up Naomi Bagdonas Nir Halevy Christian Wheeler Ep.2 Communicating Our Multiple Selves: How to Effectively Manage Your Reputation Ep.13 Make 'Em Laugh: How to Use Humor as a Secret Weapon in Your Communication Ep.30 Dissolve Disagreements: How Communication Impacts Conflict Ep.18 Managing in the Moment: How to Get Comfortable with Being Uncomfortable Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:16) - Bridging Political Divides (05:29) - Navigating Confidence and Context (07:34) - Rethinking Leadership and Reputation (12:18) - Conclusion *****Stay Informed on Stanford's world changing research by signing up for the Stanford ReportJoin our upcoming 200th episode live event April 14 & 15Become a Faster Smarter Supporter by joining TFTS Premium.    

Effective leadership begins with the way you communicate.Leading with impact isn't about speaking louder—it's about communicating in ways that resonate with what people already value. In Part 1 of this special two-part series from the Stanford LEAD Me2We Conference, Matt Abrahams brings together four expert GSB faculty—Allison Kluger, Nir Halevy, Christian Wheeler, and Naomi Bagdonas—to explore how to lead and communicate with intention. They share how authenticity builds trust, why discomfort is essential for growth, how to design space for serendipity, and the role AI can play in expanding—not replacing—human potential. From managing reputation to staying present in high-pressure moments, this episode of Think Fast, Talk Smart offers insights to help leaders connect more effectively, show up with purpose, and inspire meaningful action.Episode Reference Links:Allison Kluger Book Allison Contributed to:  Brand Up Naomi Bagdonas Nir Halevy Christian Wheeler Ep.2 Communicating Our Multiple Selves: How to Effectively Manage Your Reputation Ep.13 Make 'Em Laugh: How to Use Humor as a Secret Weapon in Your Communication Ep.30 Dissolve Disagreements: How Communication Impacts Conflict Ep.18 Managing in the Moment: How to Get Comfortable with Being Uncomfortable Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:33) - Managing Reputation and Authentic Communication (05:35) - Leadership Pluralism and Team Culture (07:35) - Discomfort, Growth, and Distraction (11:59) - Guiding Principles and the Serendipity Fund (14:34) - Using AI in Teaching and Research (21:55) - Fixing Hierarchies with CPR (23:50) - Authenticity, Humor Styles, and Human Flourishing (26:39) - Executive Presence and Owning the Room (29:28) - Writing Better Titles and Facilitating Interactions (31:21) - Conclusion *****Stay Informed on Stanford's world changing research by signing up for the Stanford ReportJoin our upcoming 200th episode live event April 14 & 15Become a Faster Smarter Supporter by joining TFTS Premium.