Dispatch in Depth

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"Dispatch in Depth" is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.

Dispatch in Depth


    • May 20, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 28m AVG DURATION
    • 233 EPISODES


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    Latest episodes from Dispatch in Depth

    Parker County's Race to ACE with Rayna Willis and Tyler Kennington

    Play Episode Listen Later May 20, 2025


    Rayna Willis and Tyler Kennington with Parker County Hospital District in Texas discuss their center's race to ACE. They talk about their motivations, their barriers, and advice for other centers ready to take the plunge.For Your Information:Start your Race to ACE today: https://www.emergencydispatch.org/what-we-do/accreditation

    Asking the Right Questions with Meridith Jensen and Ricardo Martinez

    Play Episode Listen Later May 13, 2025


    This combined episode with the hosts of Dispatch in Depth, Tell Me Exactly, and Within the Trenches took place at NAVIGATOR 2025. Attendees were invited to share their answers to the following questions: What facts would you tell someone who doesn't think emergency dispatchers are first responders? What stories would you tell them? What would you say to other first responders who don't think emergency dispatchers are first responders?For Your Information:Listen to Tell Me Exactly here: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPlaListen to Within the Trenches here: https://www.withinthetrenches.net/podcast

    Carbyne: More Than Video with Dominique Mathis

    Play Episode Listen Later Apr 29, 2025


    Dominique Mathis, public safety manager for Carbyne, discusses some aspects of the company you might not be familiar with. She talks about why Carbyne prioritizes sponsoring NAVIGATOR and what you can expect from their AI solutions.For Your Information:Check out Carbyne's website: https://carbyne.com/

    Priority Dispatch: Homegrown Solutions with Chris Murdock

    Play Episode Listen Later Apr 10, 2025


    We've saved the best for last in our NAVIGATOR 2025 Sponsor series! Chris Murdock, new President of Priority Dispatch Corp., joins us to talk about what's going on with PDC. He discusses the new and improved billing system, the benefits of AI SkillLab, and why PDC prioritizes sponsoring NAVIGATOR each year.For Your Information: Check out PDC's site: http://prioritydispatch.net/ Listen to our episode about the AI SkillLab: https://www.aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal

    Motorola Solutions: Empowering PSAPs through AI with Becca Zapata and Chris Bennett

    Play Episode Listen Later Apr 9, 2025


    Becca Zapata, Lead UX Researcher, and Chris Bennett, Director of AI Transparency & Education, join us to give you an update on Motorola Solutions, particularly the role of AI in their products. They discuss AI industry trends, their own VESTA NXT software, and what to look out for in the future.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com

    FirstWatch: Unafraid of Data with Carlynn Crampton

    Play Episode Listen Later Apr 8, 2025


    Carlynn Crampton, Engagement Strategist, joins us to give you an update on FirstWatch. She discusses Academy Analytics, the Risk Identification for Emergency Services (RIDES) tool, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the FirstWatch website: https://firstwatch.net/ Learn more about the RIDES tool: https://firstwatch.net/what-we-do/enhancement-modules/rides/

    CentralSquare: Technology You Can Trust with Rob Farmer

    Play Episode Listen Later Mar 18, 2025


    Rob Farmer, interim National Director of Sales of Vertex NG911 Call Handling, joins us to give you the scoop on CentralSquare. He discusses the company's own Engage conference, the newly named Vertex, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the CentralSquare website: https://www.centralsquare.com/ Learn more about Vertex NG911 Call Handling: https://www.centralsquare.com/solutions/public-safety-software/vertex-ng911-call-handling Register for their Engage conference (April 27–30, 2025): https://web.cvent.com/event/f25feacb-fa48-4079-a8fe-d85500fa69ce/summary

    Denise Amber Lee Foundation: Be the Difference with Matt Grogan

    Play Episode Listen Later Mar 11, 2025


    Matt Grogan, Director of Program Development, chats about the Denise Amber Lee Foundation, including its annual “Be the Difference” conference, new training opportunities, and their longstanding relationship with NAVIGATOR. For Your Information:Check out the Denise Amber Lee Foundation website: https://deniseamberlee.org/ Follow the Denise Amber Lee Facebook page: https://www.facebook.com/deniseamberlee

    Priority Solutions Inc: Secondary Triage with History with Dr. Conrad Fivaz

    Play Episode Listen Later Mar 5, 2025


    Dr. Conrad Fivaz, President, returns to talk about Priority Solutions, Inc., the creator of technology and systems for over-the-phone nurse and clinical triage. He talks about new developments and aspects to consider when looking at implementing an emergency nurse triage system.For Your Information:Check out the PSI website: https://prioritysolutionsinc.com/

    Fitch & Associates: Leadership in Action with Dr. Anthony Minge

    Play Episode Listen Later Feb 25, 2025


    Dr. Anthony Minge, senior partner at Fitch & Associates, speaks about the importance of sponsoring NAVIGATOR and highlights the services available for emergency dispatchers through his company. He touches on the Communication Center Manager (CCM) Program as well as the Pinnacle EMS Leadership Forum. For Your Information: Fitch & Associates site: visit www.fitchassoc.com CCM program site: https://fitchassoc.com/communication-center-manager-program/ Fitch & Associates' 20th annual Pinnacle EMS Leadership Forum will be held July 14-18, 2025, in Phoenix, Arizona. Learn more at www.Pinnacle-EMS.com.

    The New Learning Portal with Andrew Palmer

    Play Episode Listen Later Feb 11, 2025


    Andrew Palmer, IAED's Manager of Instructional Design, is excited to talk about the IAED's new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it. For Your Information: Andrew's previous episode: https://www.aedrjournal.org/getting-the-reps-in-with-andrew-palmer

    Call Prioritization Streaming System with Dr. Mike Brady, Dr. Conrad Fivaz, and Rhiannon Roynon

    Play Episode Listen Later Jan 28, 2025


    Dr. Mike Brady, Dr. Conrad Fivaz, and Rhiannon Roynon talk about how the recently implemented Call Prioritization Streaming System (CPSS) at the Welsh Ambulance Service NHS Trust is improving patient care and wait times for their callers. For Your Information: WAST's website: https://ambulance.nhs.wales/

    Latinas of 911 with Josephine Rios

    Play Episode Listen Later Oct 29, 2024


    Josephine Rios, 911 calltaker and law dispatcher and founder of Latinas of 911 LLC talks about her organization including how it started, what its goals are, and how to become part of it. For Your Information: Check out the Latinas of 911 website: https://latinasof911.com/ Facebook: https://www.facebook.com/groups/503127028633445 Instagram: https://www.instagram.com/latinasof911/

    Tell Me Exactly with Meridith Jensen

    Play Episode Listen Later Oct 8, 2024


    Meridith Jensen, Software & EDQ Protocol Expert with Priority Dispatch Corp., talks about PDC's new podcast, “Tell Me Exactly,” which she hosts. She discusses the differences between “Tell Me Exactly” and “Dispatch in Depth,” her favorite episode so far, and her goals for the project.For Your Information:Listen to Tell Me Exactly on Apple Podcasts: https://podcasts.apple.com/us/podcast/tell-me-exactly/id1741570579Spotify: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPla Or look for it wherever you get your podcasts.

    Alarming Alarm Calls with Bob Finney and John Chiaramonte

    Play Episode Listen Later Aug 27, 2024


    Bob Finney, Director of Communications Technology for the Collier County Sheriff's Office, and John Chiaramonte, president of Mission Critical Partners’ consulting business, talk about the Partnership for Priority Verified Alarm Response (or PPVAR) and the Automated Secure Alarm Protocol (ASAP) and how they can free up some of your valuable time in the comm. center. For Your Information: Learn more about PPVAR here: https://ppvar.org/wp-content/uploads/2024/03/Public-Safety-Postcard.pdf TMA-AVS-01: https://tma.us/standards/tma-avs-01-alarm-validation-standard/ Partnership for Priority Verified Alarm Response (PPVAR): https://ppvar.org/ Automated Secure Alarm Protocol (ASAP): https://tma.us/programs/asap/

    Response Alternatives with Bonnie Maney

    Play Episode Listen Later Aug 6, 2024


    Bonnie Maney, Operations Manager with Mission Critical Partners, discusses response alternatives in 911 beyond supplying mental health support teams. She talks about finding ways to reduce mission creep, the impact of making small but significant changes in your center, and the importance of maintaining stamina for positive change. For Your Information: Got a question for Bonnie? Email her at bonniemaney (at) missioncriticalpartners (dot) com. Learn more about Mission Critical Partners: https://www.missioncriticalpartners.com/ Check out their FREE resources, including trainings and white papers: https://www.missioncriticalpartners.com/resources/

    The IAED's AI SkillLab with Amanda Beal

    Play Episode Listen Later Jul 23, 2024


    Amanda Beal, the IAED’s AI SkillLab Simulation Administrator, discusses what exactly the AI SkillLab is, where you can access it, and how it helps you in your role as an emergency dispatcher. For Your Information: Learn more about AI SkillLab here: https://www.prioritydispatch.net/en/ai-skill-lab

    Teaching Dispatch to Teens with Sergeant Ashlee Gautreaux

    Play Episode Listen Later Jun 11, 2024


    Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it’s structured. She also discusses some unanticipated benefits to the community that have come from it. For Your Information: Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team

    The Role of a Comm. Center M.D. with Dr. Russell MacDonald

    Play Episode Listen Later May 28, 2024


    Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work. For Your Information: Toronto Paramedic Services – social media sites: https://www.youtube.com/@TorontoMedics https://www.facebook.com/TorontoMedics/ https://x.com/torontomedics https://www.instagram.com/torontomedicsofficial/ Emergency Care in the Streets (Canadian edition): https://www.psglearning.com/catalog/productdetails/9781284196641 A link to some of Dr. MacDonald’s publications and related activities: https://www.researchgate.net/profile/Russell-MacDonald

    Swatting Masterclass with John Chiaramonte

    Play Episode Listen Later May 14, 2024


    John Chiaramonte, President of Mission Critical Partners’ consulting business, talks about the company's upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls. For Your Information: Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass Check out Mission Critical Partners’ other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/

    Empathy, Self-awareness, and Self-regulation with Tyler Pelke

    Play Episode Listen Later May 7, 2024


    Tyler Pelke, Deputy Chief with the City of Red Deer Emergency Services, shares his perspective on resilience in the emergency response profession. He talks about doing the hard things, like building habits and practicing forgiveness, and fostering trust in the workplace. For Your Information: Tyler’s website: https://www.tylerpelke.com Dr. M. Scott Peck’s book on resilience: https://www.simonandschuster.com/books/The-Road-Less-Traveled-Timeless-Edition/M-Scott-Peck/9780743243155 Dr. Karestan Koenen: https://www.hsph.harvard.edu/profile/karestan-koenen/ Dr. Steven Southwick: https://aeon.co/users/steven-southwick

    Video to 911 Research with Dr. Michelle Lilly

    Play Episode Listen Later Apr 23, 2024


    Educator, clinician, and scholar Dr. Michelle Lilly gives highlights of her past emergency dispatch research papers and projects, then presents the preliminary findings of her groundbreaking video to 911 study. For Your Information: Lilly Consulting: www.lilly-consulting.com

    The 911 SAVES Act with Congresswoman Norma Torres

    Play Episode Listen Later Apr 16, 2024


    The champion and creator of the 911 SAVES Act, California Congresswoman Norma J. Torres gives some insight into this bill she and her colleagues are trying to pass to get emergency dispatchers reclassified as first responders. She tells some stories from her time as a dispatcher in Los Angeles, explains what the act does and does not do, and gives advice on how you can get involved in this important movement. For Your Information: Read this press release on the bill: https://torres.house.gov/media-center/press-releases/representatives-torres-fitzpatrick-reintroduce-bipartisan-9-1-1-saves To find out if Congresswoman Torres is your representative or to find out who your rep is and reach out, go here: https://www.congress.gov/members/find-your-member Read Congresswoman Torres’s policy essay on the 911 SAVES Act: https://journals.law.harvard.edu/jol/volume-61-number-1/?fbclid=IwAR2eg3d_CkD_Sq8_mM2Df1l8GpmzrsPtQCpX7FLbq3gBoF5JlAp18v-MGrg Find out more about how you can help get emergency dispatchers reclassified: https://www.911.gov/projects/telecommunicator-job-reclassification/

    Priority Dispatch: Making Way for the Future with Brian Dale

    Play Episode Listen Later Apr 9, 2024


    Brian Dale, President of Priority Dispatch, gives his thoughts on the enduring value of the NAVIGATOR educational conference, what technology improvements the company is working on, and how you can be part of the changes coming to emergency response. This is the final installment in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Check out Priority Dispatch’s new and improved website: https://www.prioritydispatch.net/

    OnStar: More than Lockouts and Crashes with Jim Lanier

    Play Episode Listen Later Apr 4, 2024


    Jim Lanier, OnStar’s Global Manager for Public Safety Engagement Team, talks about OnStar’s continued role as a sponsor of NAVIGATOR. He also discusses what it looks like when OnStar takes an emergency (or nonemergency) call, recent advances in technology, and what conference attendees can look forward to trying out at the booth. For Your Information: OnStar’s primary public safety page: https://www.onstar.com/public-safety The basics of OnStar: https://www.onstar.com/public-safety/onstar-101 Got a question? Send an email to EmergencyServices (at) onstar (dot) com 24/7 public safety dedicated number: 866-866-5006 (Option 2) GM/OnStar Battery Electric Vehicle Training: https://gmevfirstrespondertraining.com/onlinetraining/ (*No charge for this training)

    Motorola Solutions: Solving for safer with Scott Arnold and Becca Zapata

    Play Episode Listen Later Mar 26, 2024


    You might hear "Motorola" and think of either phones or radios. While Motorola Solutions is the market leader in radios for public safety, they are so much more than that: a technology company that is solving for safer communities through an ecosystem of safety and security products, from critical communications to command center software to video security and all of the services in between. With a 95-year history, Motorola Solutions has learned a thing or two about human-centered design and how its unique process can make or break a product. Scott Arnold and Becca Zapata from Motorola Solutions' UX Design & Research teams join us to discuss how they go about designing solutions that are intuitive and specific to their users, including their newest call-handling solution, VESTA NXT. Check out the episode for a fascinating dive into human-centered design, what it means, and why it's critical when creating public safety solutions. And to see it for yourself, visit Motorola Solutions at booth # 401. This is the third in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: More about Motorola Solutions: https://www.motorolasolutions.com/en_us/about.html Human-Centered Design: https://www.motorolasolutions.com/en_us/solutions/human-centered-design.html

    Carbyne: Relentless Innovation with Jeremy Banks

    Play Episode Listen Later Mar 19, 2024


    Jeremy Banks, Senior Product Manager with Carbyne, talks about Carbyne’s role in developing and implementing NG911 in centers across the world. He also teases what conference attendees might find at the booth. This is the second in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Learn more about Carbyne on their website: https://carbyne.com/company/about-us/

    FirstWatch: Better Together with Carlynn Page Crampton

    Play Episode Listen Later Mar 12, 2024


    Carlynn Page Crampton, Engagement Strategist with FirstWatch, discusses how FirstWatch assists Emergency Dispatchers in their everyday practices. She also talks about what attendees of NAVIGATOR 2024 can look forward to at the FirstWatch booth. This is the first in our series highlighting the Partner and Platinum Sponsors of NAVIGATOR 2024 in Washington, D.C. For Your Information: Listen to Carlynn’s previous episode: https://www.aedrjournal.org/on-firstwatch Check out the FirstWatch website: https://firstwatch.net

    Explaining and Exploring Moral Injury with Dr. Brooke Bartlett

    Play Episode Listen Later Mar 5, 2024


    Dr. Brooke Bartlett, a licensed clinical psychologist and owner of the Center for Trauma, Anxiety, and Stress (CTAS), talks about moral injury: what it is, what causes it, and what it looks like in emergency dispatchers. For Your Information: The Center for Trauma, Anxiety, and Stress: https://www.centertas.com/ Check out Dr. Bartlett’s Instagram page: https://www.instagram.com/doctorbrookephd

    Fledgling Instructors with Miguel Garcia, Nicole Smith, Bernhard Eisenbock, Brooke Dittfurth, Joanna Overton, and Diane Verreault

    Play Episode Listen Later Jan 16, 2024


    A group of new IAED Instructors discuss their experiences taking the EMD and EFD Instructor courses. The guests are Miguel Garcia and Nicole Smith with the Sarasota County Fire Department in Florida, Bernhard Eisenbock with Notruf Niederösterreich in Lower Austria, Brooke Dittfurth with Acadian Ambulance Service in Texas, Joanna Overton with El Paso Regional Communications Center in Texas, and Diane Verrault with Groupe Alerte Santé in Quebec. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying. For Your Information: Miguel’s segment—1:33 Nicole’s segment—11:35 Bernhard’s (Bobby’s) segment—21:48 Brooke’s segment—32:20 Joanna’s segment—44:47 Diane’s segment—55:52 Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad Listen to recent graduates of the Instructor Academy talk about their experiences: https://www.aedrjournal.org/future-instructors-with-michelle-vetter-deborah-mccombs-matthew-foletti-and-david-emerson Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org

    Future Instructors with Michelle Vetter, Deborah McCombs, Matthew Foletti, and David Emerson

    Play Episode Listen Later Jan 2, 2024


    Michelle Vetter, Senior Public Safety Telecommunicator with Morris County Communications in New Jersey, Deborah McCombs, Emergency Calltaker III with Prince George’s County in Maryland, Matthew Foletti, an officer with the Met Police in London, and David Emerson, a senior clinician in Australia, discuss their experiences taking the EMD and EPD Instructor courses. They talk about their street experience in emergency response, things that surprised them as they’ve begun to teach, and advice for other people thinking about applying. For Your Information: Michelle’s segment—01:25 Deborah’s segment—13:36 Matthew’s segment—20:13 David’s segment—29:14 Listen to Eric Fayad talk about the Academy side of things: https://www.aedrjournal.org/the-instructor-academy-with-eric-fayad

    The Instructor Academy with Eric Fayad

    Play Episode Listen Later Dec 12, 2023


    Eric Fayad, the Associate Director of Instructor Services, discusses the Academy side of the IAED’s Instructor Academy—how it works, who’s eligible, and the kind of effort required to become a full-fledged instructor. This is the first in a two-part series about the Instructor Academy. For Your Information: Email Eric with your questions: eric (dot) fayad (at) emergencydispatch (dot) org

    Caller in Crisis with Jim Marshall and Jay Scott

    Play Episode Listen Later Nov 28, 2023


    Jim Marshall and Jason Scott with the 911 Training Institute return to talk about Emergency Mental Health Dispatching (EMHD) and Medical Priority Dispatch System Protocol 41: Caller in Crisis. They discuss the vast, untapped humanity that Emergency Dispatchers have to offer and the importance of adequately supporting those taking calls. For Your Information: Listen to the first part here: https://www.aedrjournal.org/principles-of-emergency-mental-health-dispatching-with-jim-marshall-and-jay-scott Statistics about suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html Check out the 911 Training Institute’s website: https://www.911training.net/ Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis: https://academy.emergencydispatch.org/

    Personalizing the Police Protocol with Cait Welch

    Play Episode Listen Later Nov 14, 2023


    Cait Welch, a Quality Assurance Officer and Coordinator at Manatee County Sheriff’s Office, discusses the flexibility of the Police Priority Dispatch System (PPDS). After all, your center’s needs are as unique as the area and people you serve. She talks about Jurisdictionally Approved Questions and Instructions, the Admin Utility, local definitions, how to interrupt professionally, and obvious questions. For Your Information: Cait’s previous episode: https://www.aedrjournal.org/in-short-supply-with-cait-welch Manatee County Sheriff’s Office: https://www.manateesheriff.com/ Fitch and Associates Communication Center Manager Course: https://fitchassoc.com/communication-center-manager-program/

    School of Dispatch with Lori Henricksen and Lily Petersen

    Play Episode Listen Later Oct 10, 2023


    Lori Henricksen, BX3 Public Safety owner and training consultant and creator of the Emergency Telecommunications Program at VTCTA, and Lily Petersen, former student of the program and current communications specialist supervisor at the Las Vegas Combined Communications Center, discuss the benefits of providing high school students with career technical education (CTE) in emergency dispatching. For Your Information: Listen to Lori’s previous episode: https://www.aedrjournal.org/the-next-generation-of-dispatchers-with-lori-henricksen Check out the Veterans Tribute Career and Technical Academy: https://www.vtcta.org/ Contact Lori: lori (at) bx3publicsafety (dot) com Lori's LinkedIn: linkedin.com/in/lori-henricksen-4b134335 BX3 Public Safety, LLC: https://www.linkedin.com/company/bx3-public-safety-llc/ Comms Coach podcast: https://www.linkedin.com/company/comms-coach-podcast Lily's LinkedIn: linkedin.com/in/lily-petersen-91146869

    Fire Safety Starts at Dispatch with Matthew Huddle

    Play Episode Listen Later Aug 29, 2023


    Matthew Huddle, an emergency dispatcher with over 15 years of experience in Fire and EMS dispatch and over 20 years of firefighting experience with the Berwyn Heights Volunteer Fire Department, discusses the role of the Emergency Fire Dispatcher (EFD) in violent incidents. He covers the varying definitions of “violence,” the role of premise history, and the EFD’s need to cultivate active listening skills. For Your Information: Life Safety Initiative 12: https://www.everyonegoeshome.com/16-initiatives/12-violent-incident-response/ Initiative 12 resources: https://www.everyonegoeshome.com/resource-area/nfff-developed-resources-initiative-12-violent-incidents/

    The Platinum Rule with Tracy Eldridge

    Play Episode Listen Later Aug 15, 2023


    Tracy Eldridge discusses the history and mission of her company, “On Scene First,” and promotes using DISC model for more effective communication inside and outside the center. For Your Information: On Scene First: https://www.onscenefirst.com/

    disc platinum rule tracy eldridge
    The Thin Gold Line Foundation with Jason and Kathy Lott

    Play Episode Listen Later Aug 1, 2023


    Jason and Kathy Lott, founders of the Thin Gold Line Foundation, talk about Jason’s experience as an emergency dispatcher with PTSD and the resources their organization provides for other dispatchers. For Your Information: The Thin Gold Line Foundation website: https://www.thethingoldlinefoundation.com/ WarFighter Advance website: https://www.warfighteradvance.org/ Supplementary reading: The Healthy Dispatcher by Adam Timm and The Resilient 911 Professional by Jim Marshall

    Stay Raspy with Ashley Valenzuela

    Play Episode Listen Later Jul 18, 2023


    The Raspy Dispatcher herself, Ashley Valenzuela, discusses the resources her company offers, as well as some tips preparing for life both before and after dispatch. For Your Information: The Raspy Dispatcher website: https://www.theraspydispatcher.com/ Dispatch in Depth listeners get 15% off The Raspy Dispatchers merch store: the discount code is "IAEDPOD" (Good through January 31st, 2024) Secure the Bag with Amanda Kotroski: https://www.buzzsprout.com/2041682/12370157-secure-the-bag-amanda-kostroksi The Three Week Dispatcher with Hannah Flores: https://www.buzzsprout.com/2041682/11354604-the-three-week-dispatcher-hannah-flores Life After the Headset with Casey Rives: https://www.buzzsprout.com/2041682/11744832-life-after-the-headset-casey-rives

    Branching Out and Making Waves with Erika Lakey and Yasmen Barnett

    Play Episode Listen Later Jun 20, 2023


    Erika Lakey, ENP and CMCP, and Yasmen Barnett, ENP and CMCP, talk about emergency response career paths inside and outside of the comm. center, including how to branch out of or enhance your current role. For Your Information: Find resources at https://those911girls.com/ Erika’s research poster about drowning deaths: https://www.aedrjournal.org/a-drowning-epidemic-during-a-global-pandemic Journal article about Erika’s research poster: https://www.iaedjournal.org/an-ounce-of-prevention-to-subvert-drowning-deaths Journal article about preparing for conferences: https://www.iaedjournal.org/heading-off-to-conference

    Principles of Emergency Mental Health Dispatching with Jim Marshall and Jay Scott

    Play Episode Listen Later Jun 6, 2023


    Jim Marshall, CEO and co-founder of the 911 Training Institute, and Jason (Jay) Scott, partner engagement director at 911 Training Institute, discuss the underlying principles of Emergency Mental Health Dispatching (EMHD). They cover the development of MPDS Protocol 41: Caller in Crisis (to be released in Fall 2023 to accompany MPDS v14) and provide examples and resources for those interested in learning more. This is the first of a two-part series on handling callers in crisis. Stay tuned for part two! For Your Information: Statistics about Suicide in the United States: https://www.cdc.gov/suicide/suicide-data-statistics.html Check out the 911 Training Institute’s website: https://www.911training.net/ Take the College of Emergency Dispatch course on the Protocol 41: Caller in Crisis in Fall 2023: https://academy.emergencydispatch.org/

    Calling for Backup with Jim McLintock, Mike Koch, and Cassie Sexton

    Play Episode Listen Later May 23, 2023


    The hosts of the H.A.L.T. and Call for Backup podcast series, Jim McLintock and Mike Koch, and Cassie Sexton, series regular, get into the nitty gritty of addiction, trauma, and the day of small beginnings in emergency response. For Your Information: Cassie’s episode of H.A.L.T.: https://www.spreaker.com/user/mhnrnetwork/calling-out-the-dispatchers-h-a-l-t-and- Positive Connections Radio: https://www.spreaker.com/show/positive-connections-radio First Responder Wellness: https://www.firstresponder-wellness.com/ 911 Video/Media and Trauma poster: https://www.aedrjournal.org/next-generation-9-1-1-media-your-telecommunicators-mental-health Suicide Hotline number: 988 or 800-273-TALK (8255)

    Culture is King with Dr. Renee Thornton

    Play Episode Listen Later May 9, 2023


    Dr. Renee Thornton, the founder of Pathfinder Resilience, discusses public safety wellness and enhancing workforce performance. She gives a practical definition of “resilience,” outlines the eight dimensions of wellbeing, and talks about actions you can take to make your center’s culture more positive. IAED/NASNA staffing survey results: https://www.emergencydispatch.org/in-the-news/press-releases/64632133-7f9f-4d77-8013-d59c445fdb88 2023 Qualtrics employee survey results: https://www.qualtrics.com/ebooks-guides/2023-ex-trends-report/ Pathfinder Resilience site: https://www.pathfinderresilience.com/

    Using Video Technology with ECNS Calls with Dr. Conrad Fivaz, Ellen Edwards, and Dr. Mike Brady

    Play Episode Listen Later Mar 21, 2023


    Dr. Conrad Fivaz, President of Priority Solutions Inc and chair of the ECNS council of standards, Ellen Edwards, Senior Professional Practice Educator for Clinical Support Desk at Welsh Ambulance Service, and Dr. Mike Brady, Consultant Clinician NHS 111, discuss the implementation of video technology at the Welsh Ambulance Service NHS Trust (WAST). They go over best practices, the types of calls best handled with video technology, and clinician feedback. For Your Information: Keep up with WAST here: https://www.ambulance.wales.nhs.uk/ https://www.facebook.com/welshambulanceservice https://twitter.com/WelshAmbulance https://www.instagram.com/welshambulanceservice/ Read Dr. Brady’s paper about implementing ECNS at WAST: https://www.aedrjournal.org/proposed-use-of-the-emergency-communication-nurse-system-in-welsh-ambulance-service-999-secondary-triage-with-paramedic-and-nurse-users

    Improving Dispatcher Wellness in the Center and at Home with Dr. Violet Rymshaw

    Play Episode Listen Later Mar 7, 2023


    Dr. Violet Rymshaw, CEO of Innovative Writing and former emergency dispatcher for police, fire, and EMS, discusses her research on the distinct needs of emergency dispatcher wellness. She talks about stressful calls and center culture as well as small steps to take toward improving the profession overall. For Your Information: Find Violet on any of these platforms: https://www.tiktok.com/@violetinla https://www.facebook.com/911GrantWriting https://www.instagram.com/911_grant_writing/ https://twitter.com/911_grant https://911grantwriting.com/ https://www.linkedin.com/in/violet-rymshaw-psyd-130218174/

    Speaking the Same Language with Edel Burton

    Play Episode Listen Later Feb 21, 2023


    Edel Burton, clinical hospital pharmacist and PhD scholar in the School of Public Health at University College Cork, discusses her research about pre-hospital care terminology and measurements. Your agency’s definition of “on scene” may be different from other agencies’ definitions, and Burton’s research will make it easier for agencies to compare their data. For Your Information: Edel’s PhD program: https://www.universityofgalway.ie/cdp-cdp/ The systematic review on the effects of COVID-19 on prehospital stroke response (full paper to be published in coming months): https://hrbopenresearch.org/articles/5-24 The abstract from WADEM on this research will be published here after May 2023: https://www.cambridge.org/core/journals/prehospital-and-disaster-medicine

    A Plethora of Emergency Dispatcher Appreciation Ideas with Alexia Jobson

    Play Episode Listen Later Feb 7, 2023


    Alexia Jobson, REMSA Health’s Director of Public Relations, is here to help you prepare for National Public Safety Telecommunicators Week (April 9–15). Her ideas go beyond food-based appreciation and will open your eyes to other methods to try with your emergency dispatchers, as well as provide ideas to help you fund them. For Your Information: Read Alexia’s article in the Journal of Emergency Dispatch here: https://www.iaedjournal.org/a-quick-start-guide-to-celebrating-our-first-first-responders REMSA Health’s website: https://www.remsahealth.com/ Check REMSA Health out on social media: https://www.facebook.com/remsanv/; https://www.linkedin.com/company/remsa/; https://twitter.com/REMSAHealth; https://www.instagram.com/remsahealth/

    In The Drink with Jaci Fox

    Play Episode Listen Later Dec 20, 2022


    Jaci Fox, quality assurance specialist and the Police Lead with QPR, discusses the best way to handle calls about impaired driving, including why it occurs, whether it includes driving while high, and the importance of updating the location in cases of moving violations. For Your Information: The National Highway Traffic Safety Association’s statistics on impaired driving: https://crashstats.nhtsa.dot.gov/Api/Public/ViewPublication/813294 More information on impaired driving: https://americanaddictioncenters.org/blog/drunk-driving-statistics-in-america https://www.autoinsurance.org/deadliest-holidays-to-drive/ https://www.moneygeek.com/insurance/auto/resources/most-dangerous-dui-days/ Got a Proposal for Change (PFC)? Let us know: https://www.emergencydispatch.org/what-we-do/proposal-for-change

    Tooling Around with the CADE Tool with Jason Barbour

    Play Episode Listen Later Dec 6, 2022


    Jason Barbour, Public Safety Specialist at Priority Dispatch Corp., discusses the Police Priority Dispatch System CADE Tool. What is it? Who should use it? And what are the benefits of using it?

    Police Dispatch Hurdles with Angela Huddle

    Play Episode Listen Later Oct 25, 2022


    Angela Huddle, a member of the IAED’s Police Council of Standards with over 27 years in the 911 industry, discusses some common mistakes she’s seen emergency dispatchers make when handling police calls. For Your Information: Got a Proposal For Change (PFC) idea? Let us know: https://www.emergencydispatch.org/what-we-do/proposal-for-change

    This Is Halloween Dispatching with Kevin Pagenkop

    Play Episode Listen Later Oct 11, 2022


    Super-nerd Kevin Pagenkop talks about the very necessary, very fun Halloween protocols that he created—Protocol 28: Zombies, Protocol 47: Monsters, and Protocol 666: Vampires. For Your Information: Triage a call from your favorite Halloween movie! Download the Protocols here and send us a recording of your call at dispatchindepth (at) emergencydispatch (dot) org.

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