Podcasts about national speakers association hall

In this episode Ashley speaks with Shep Hyken. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.Shep works with companies and organizations who want to build loyal relationships with their customers and employees.In this episodes Hyken covers:•How he complements many different activities to generate constant revenue, with his speaking career being the core of all of them;•The importance of the right and strategically use of internet platforms like YouTube, LinkedIn, to get more awareness for your speaking career; and•The pricing strategy he follows to generate more revenue. You can learn more about him on:https://hyken.comConnect with him on LinkedIn:https://www.linkedin.com/in/shephyken/Check out his YouTube channel:https://www.youtube.com/user/shephyken-------------------------------------------------------------------------------------------------To Apply For Ashley’s Private Training For Speakers:https://www.ashleynicolekirkwood.com/... To learn more about Ashley and join her mailing list head here: https://www.ashleynicolekirkwood.com/... To learn more about Mobile General Counsel and book your legal audit head here: https://www.mobilegeneralcounsel.com/... To register for Mobile General Counsel's complimentary holiday party head here: http://ashleynicolekirkwood.com/holid... About Ashley: If you ever meet Ashley Kirkwood in-person you will feel her energy!She has a magnetic personality and truly cares for her clients! After graduating from Northwestern University Pritzker School of Law with honors, she started her career at one of the largest law firms in the world, Kirkland & Ellis LLP. While there, she tried cases on behalf of large insurance companies. She also landed in the pages of the American Lawyer after a hard-won victory in a federal civil rights jury trial! Soon after that trial, Ashley left Kirkland to work at another large law firm where she represented employers in employment discrimination and sexual harassment cases. It was there that Ashley decided that she wanted to represent emerging businesses in order to help them bulletproof their businesses! Ashley makes her expertise accessible by providing legal products for the busy entrepreneur! She frequently provides legal trainings open to all via her Facebook and Instagram accounts. She also has do-it-yourself legal classes such as Clapback with Contracts and Get The Tea On Trademarks! You might catch Ashley serving as an on-air legal correspondent for a local Chicago television network or speaking at a college or corporation! Ashley is committed not just to entrepreneurs, but also to students. She and her husband, Chris, run a nonprofit, The Kirkwood Foundation, where they teach students on Chicago’s West Side about high paying legal, medical and STEM careers. Whether Ashley is advocating for a billion dollar business or a solopreneur, she gives it all she’s got!

Professional communicator, Ken Futch, is a National Speakers Association Hall of Fame member and speaker and homily coach with over 35 years of experience. He offers practical ideas to help both clergy and laity improve all of their communications skills. Ken is one of the most engaging and inspiring presenters who has been in high demand throughout the country for decades. He is the author of the enjoyable and helpful book Take Your Best Shot.

Lou Heckler is a Professional Speaker and Speaker Coach who has entertained and informed audiences throughout the US and across the globe for more than 40 years. He is a Certified Speaking Professional and a Member of the National Speakers Association Hall of Fame. Lou believes in having no regrets, moving forward, and preparing for a great tomorrow. In this episode, Lou talks about delivering excellence and being rewarded for it; proudly getting to the "I don't know what I'm doing" moment, and answering the door when the right moment knocks through very grasping stories.  Listen to Lou to learn the art of storytelling along with taking that extra step to Win Big. Secrets to Win Big with Arjun Sen brings you leaders from around the world and all walks of life.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Shep Hyken is a customer service and customer experience expert. He is Chief Amazement Officer at Shepard Presentations, and is a New York Times and Wall Street Journal best-selling author. He’s also been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.  In this episode of Specified Growth Podcast, Shep talks about the key to providing great customer service. He also discusses the importance of consistency in the customer experience, the value of having demanding customers, and much, much more! You definitely don’t want to miss this episode of Specified.  Please reach out if you have any feedback or questions. Enjoy!  Email: tatsuya.n@castagra.com Twitter: @TatsuyaNakagawa Instagram: @tats_talks LinkedIn: Tatsuya Nakagawa YouTube: Tats Talks

Discover how succession planning can make you more successful. Learn what questions to ask your team members to see where they want to go, and how they best fit into your team. Mary Kelly is a leadership expert, National Speakers Association Hall of Fame Speaker, and a retired Navy Commander.  You can reach Mary at https://productiveleaders.com/keynotes/

Welcome to the Level Up Your Life podcast hosted by the awe-inspiring, motivating, and passionate Mark Black. As a double transplant survivor Mark has a very exclusive and different take on life. Mark is what all motivational speakers aspire to. He is kind, spirited, and animated with a pure and honest heart. When you listen to Mark speak you can’t help but become excited. Mark cares about helping you get to the next level in all areas of life, work, home, mental, physical and emotional.  In this episode, Mark interviews National Speakers’ Association Hall of Fame member, master impersonator, and author of “The Promise to the One”, Jason Hewlett. GET YOUR COPY OF JASON’S BOOK on AMAZON HERE: https://bit.ly/promisetotheone In this fascinating interview, Jason shares his journey from Vegas show-stopper, to keynote speaker, and now how is transitioning his business again to the online world. He talks about the ups and downs of business and life, and the realities we all have to cope with to find success. JOIN OUR COMMUNITY on FACEBOOK: https://www.facebook.com/groups/levelupimpact/ MAKE YOURSELF A PRIORITY:Are you ready to take your life ot the next level? The waiting list is now open for Level Up Your LIfe Academy - our online university of personal and professional development. Get on the waitlist at: www.levelupyourlifeacademy.com FOR MORE INFORMATION ABOUT JASON go to:  www.jasonjhewlett.com GET YOUR COPY OF JASON’S BOOK on AMAZON: https://bit.ly/promisetotheone

Today's guest is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author of seven books, has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession, and hosts his own weekly podcast, Amazing Business Radio. Recently, he was named “the Godfather of customer service and experience content” by Fonolo in recognition of his weekly Forbes articles and Shepard Letter. Please welcome Shep Hyken. Contact Info https://hyken.com http://www.beamazing.tv http://www.cultofthecustomer.com

This week on “Aim Higher,” I had the chance to sit down with longtime friend Shep Hyken, a man who is a legend in the field of customer service research and training. Shep is a New York Times and Wall Street Journal bestselling author and has also been inducted into the National Speakers Association Hall of Fame. We talked about his book, “The Cult of the Customer,” and how it fits in with his overall work on creating amazing experiences for customers. Shep has a great passion for keeping the customer at the center of every business discussion, and that holds true for leaders looking to improve their performance, of course. He shared some great, practical suggestions that you can use every day, and I think you’ll really enjoy what he has to say.

This week I’m joined by Shep Hyken, a customer service and CX expert and the Chief Amazement Officer of Shepard Presentations. Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. In this episode we discuss how brands can manage customer experience in times of crisis, and why it’s more important than ever to develop a customer-first mindset.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications and he is the author of The Cult of the Customer among several other books. Shep joins us today to talk about applying customer service practices in animal welfare.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Amaze Every Customer Every Time," "Moments of Magic ," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

How do you respond when your 12 yr old son is caught in a pornography addiction? The answer may surprise you! Join me today as my guest, Author and speaker Steve Arterburn joins me today to tackle questions from listeners and offer a giveaway from his newest collaboration: Kirby McCook and the Jesus Chronicles! Transcribed version of podcast is below. Today’s Scripture Writing Challenge Verse * Philippians 3:8-11 Resources Mentioned in Podcast * Kirby McCook and the Jesus Chronicles: A 12-Year-Old’s Take on the Totally Unboring, Slightly Weird Stuff in the Bible, Including Fish Guts, Wrestling Moves, and Stinky Feet * ENTER THE GIVEAWAY: Hop over to my Instagram @HeidiStJohn * New Life Website * New Life Radio * 1-800-NEW-LIFE * Steve’s Books on Amazon All Things Heidi * See all events here * MomStrong International * Sample Bible Study Week and Cursive Copywork.  * To see the Manuscript of the Copywork and the Scripture Writing schedule, sign up at MomStrong International  for a FREE account to gain access! * Bible Study kicks off the first Monday of each month. * Scripture Writing kicks off the first day of every month. * Speaking Requests * Submit your questions to MailBox Monday * Essential Oils * Shop my Amazon Store * My Books: Becoming MomStrong | MomStrong Bible Study | Prayers for the Battlefield | Bible Promises for Moms | Becoming MomStrong Journal Join us at MomStrong International for our newest Bible Study and Scripture Writing! Submit your questions to MailBox Monday. Steve Arterburn is the founder and chairman of New Life Ministries and host of the # 1 nationally syndicated Christian counseling talk show “New Life Live!” heard and by 2 million people each weekday on 200 radio stations nationwide and on Sirius/XM radio. Steve is the Teaching Pastor at Northview Church in Carmel, Indiana. Steve is also the founder of Women of Faith conferences attended by over 5,000,000 people. As a nationally and internationally known public speaker, Steve has been featured in national media venues such as Oprah, Inside Edition, Good Morning America, CNN Live, The New York Times, USA Today, US News & World Report, ABC World News Tonight, along with GQ magazine and Rolling Stone magazine. Steve has spoken at major events for National Center for Fathering, American Association of Christian Counselors, Promise KeepersCanada, Life Well Conferences in Australia and The Salvation Army, to name a few, and is an inductee to the National Speakers Association Hall of Fame. Steve is a best-selling author of books such as Every Man’s Battle, Healing Is A Choice, Toxic Faith, --- Support this podcast: https://anchor.fm/heidistjohn/support

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. I caught up with Mr. Hyken at the Breckenridge Ski Resort and asked him about trends in the industry, how he started, and what is the new normal in his business. Mr. Hyken's answers are well thought out, creative, and will challenge you in your business. Plus, we just had fun! Follow Shep on his social media channels which are listed at the top of his website www.hyken.com See you on air! About the Host: John Register, CSP, Gulf War Army Veteran, Paralympic Silver Medalist, and professional keynote speaker who shares life lessons increases business leaders ability to connect more authentically with their teams. View John's speaking trailer by clicking here.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He has written 7 books, the latest The Convenience Revolution was released in October 2018.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. Also a National Speakers Association Hall of Fame inductee and New York Times bestselling author, Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His past clients include American Airlines, Anheuser-Busch, American Express, and many more. Shep joins this episode to share insights from his latest book, The Convenience Revolution, which focuses on eliminating friction for customers. Listen in to hear his advice for building brand loyalty, the mindset companies should adopt when it comes to convenience, and what it really takes to create customer amazement. You can find show notes and more information by clicking here: http://bit.ly/2EdQJjv 

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!) In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s! Shep has his seventh book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty, releasing this October. You can learn more about here: www.BeConvenient.com. Follow Worthix on LinkedIn: https://www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Shep Hyken on LinkedIn: https://www.linkedin.com/shephyken/ Follow Shep Hyken on Twitter: @hyken Follow Mary Drumond on LinkedIn: https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

Mark Zahra takes over for the first episode of 2018 to discuss a topic he has grown passionate for; customer service. Having been involved in support for the WP RSS Aggregator plugin for around 3 years, growing from a support engineer to head of support, and now being part of the team preparing the EDD Bookings plugin for its re-launch, Mark strives to improve the customer service their team provides. As part of his research, he came across a Facebook live video hosted by HelpScout CEO Nick Francis, in which Nick interviews Customer Service expert Shep Hyken. After getting in touch with the two, Mark reached out to Shep who agreed to be a part of this Mastermind.FM episode. Shep gives us a brief overview of his background and what led him to becoming a customer service and experience expert, a New York Times and Wall Street Journal best-selling author, as well as being inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Mark goes on to ask Shep a number of questions regarding how support differs between large companies such as Amazon and the smaller teams in the WordPress eco-system. This leads to a discussion about the words "satisfied" and "fine", and how these are not words you want to hear as the individual providing support. The discussion then turns onto customer loyalty, first and last impressions, and how you should be handling upset or irate customers. For anyone that has provided any form of customer service, you would know that these situations are inevitable, so knowing how to deal with them is of utmost importance. Last but not least, Mark and Shep discuss a few tools that can be used for customer service, from chat to social media. Shep goes as far as to discourage the use of a ticketing system, which is something that is widespread in the world of WordPress plugins and themes. Can this change in the future with the introduction of other tools such as live chat and chatbots? There are also a couple of fun, short stories from Shep's experiences thrown in there that we're sure you'll love. If you don't, well then, customer service isn't for you. Shep Hyken is the Chief Amazement Officer of Shepard Presentations. Featured on the show: Shep Hyken's website (Shepard Presentations) The Customer Focus Twitter: @Hyken Facebook: Shep Hyken - Speaker LinkedIn: Shep Hyken Youtube Channel: Shep Hyken Google+: Shep Hyken HelpScout Facebook Live Video - Nick Francis & Shep Hyken We Made Support a Priority, and It Paid Off - Mark Zahra HelpU, by HelpScout Bonus: Shep Hyken's taxi cab story

Jason Hewlett burst on to the entertainment scene with his amazing musical impressions. He was one of the stars of Legends In Concert performing as Ricky Martin and Elton John. He then broke out on his own and quickly became one of the most sought out corporate entertainers in the country. Jason is also one of the nation's top speakers. In 2016 he was one of just five speakers inducted in to the National Speakers Association Hall of Fame. He tours around the world speaking to thousands with his message of "The Promise". On the show, we talk about life in entertainment, the ups and downs of getting started, his focus on his family, giving back, the role the church plays in all of it and more. Jason's enthusiasm and selfless nature will inspire you and make you smile.

Shep Hyken Show Notes  Shep Hyken is a Customer Service and Experience expert and Cheap Amazement Officer of Shepard Presentations. He is the New York Times best selling author and has been inducted in the National Speakers Association Hall of Fame for Lifetime Achievement in the speaking profession. Shep works with companies and organizations who wants to build loyal relationships with their customers and employees. His articles has been read in hundreds of publications and he is the author of 5 books, he is also the creator of The Customer Focus, a customer service training programme which helps clients develop a customer service culture and loyalty mind set. Question Tell us a little bit about yourself and your journey What is your view of customer service and customer experience, what do you think is the number 1 reason why it’s not consistent across all industries both private and public sector? If you could describe the most amazing customer experience that you’ve ever had, what would that be and why? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights   Shepard Hyken stated that his first education on customer service and experience was when he was 12 years old. He was doing magic shows for parties and he came home and his mom said, “Make sure you write a “Thank You” note.” He thought that was a great idea but little did he know that that was customer service. His dad said, “Follow up a week later and thank them again with a phone call and also ask what they liked about the magic show and find out what was their favorite tricks and how they felt about the show.” And that was also a sales tactic because soon as they said, “Hey you were great” and he would ask why and say, “I notice that little Johnny had a sister, does she need a magic show too?” That was all helpful but what he was learning was: 1 – Show appreciation to customers, 2 – Ask for feedback. His dad actually told him that,“When they tell what tricks they like, if they aren’t mentioning certain tricks as you go and do more and more shows, see if the parents aren’t mentioning the same tricks or are mentioning the same tricks and then you’ll know what tricks you might want to pull out and replace to try and make better because nobody is talking about them.” And he goes, that’s great feedback and isn’t that what we do in business today and that’s why he jokingly say but it’s really no joke that his customer service experience started with common sense that was taught to him by his parents and that’s really where a lot of customer service falls in the world of common sense. There he was age 12 doing that and he worked in Gas Stations when he was a kid and he was in a self serving station when he was in college at a gas station where you pump your own gas but it was a cold day and an elderly woman came, jumped out of her car to pump gas and he said, “Mam, get back into the car, I’ll pump your gas, it’s too cold.” And he pumped her gas and the manager at the gas station as he was a low-level employee, got upset with him for pumping her gas and he said, “This is the right thing to do, the woman could slip, she could break a hip.” She had to be 80 may 90 years old and he thought it was the right thing to do, once again common sense. He believes in all of that and he eventually in that retail organization was a region manager for the convenient stores and gas stations that they had and eventually the station’s operations manager and when they sold their company, he didn’t have a job and he decided to get into the world of professional speaking and he had a little entertaining background and he had some business background, plus he had gone to college, got his degree and he felt he could write a speech and within a very short time, all the research that he was doing and his favorite topic was in that world of customer service, so that’s what he gravitated toward right away and that was over 30 years ago. He was hired back in the early 1980’s by companies like IBM and General Motors and Enterprise Rent a Car, these were his first clients and he’ll never forget because to him IBM was one of the greatest companies and is still a great company but back then they were the ones that really bring customer service on the map, “We want to be so good at what we do that price doesn’t matter.” And of course price always matters at some point but when it becomes less and less relevant, it’s because of the value that you offer and many times that value is because we have a reliable product, we have unbelievable response time, that’s customer experience.   Shepard Hyken stated that what amazes him, he read that customer service they spend about 1/10th of what they spend on marketing and at the end of the day, customer service is the best marketing you can have because if you do a great job, people go out and talk about you. Customer service used to be where the value was and then it slowly shifted to something they call customer experience and experience for a long time was just another word for service. Steve Jobs figured it out and he use him as an example of the Apple products he has, obviously you walk into an Apple store great service, you call their support line, you get great service but really what he figured out is the experience is more important than just the service, although service is a big part of it, when you get your new Iphone or Ipad or your Mac computer, the way it’s packaged alone is a great experience. So all these different touch points the customer has with you and it’s not just people to people touch point, it’s what you experience. He stated that he always quote Jan Carlzon, when he’s doing a speech, he talks about this concept called a “Moments of Truth” and he came up with it and primarily he focus on the people to people experience but he called the “Moments of Truth” in business whenever a customer came into contact with any aspect of the business, they form an impression. Jan Carlzon ran Scandinavian Airlines so his customers were passengers, so there were main impressions that were formed when a customer call to make a reservation, today we go online and do it but back in the early 1980’s when he was running Scandinavian Airlines, you pick up the phone and you made the call, you check your bags at the curb, you make check in at the ticket counter, all of these are major touch points but if you think about it, you sit down in the plane and is the seat comfortable? And he used to joke that if the tray table doesn’t work, the passenger might worry that the landing gear might not work. So it’s like, “They can’t keep the tray table from falling down.” But what is the user experience in addition to the customer service experience, so you combine thoseand that’s the total experience. All of his work for the first three quarters of his career was based on customer service, now a chunk of his work that they do, he is brought in to talk about what is the experience going to be? What can we do to enhance that? Which he emphasize that customer service is a big part of that.   Shep stated that he talks about a cab driver in many of his speeches and it seem to be like a normal cab but when he got in it was spotlessly clean, it had 2 newspapers to chose from waiting for him, he gave him a soda and this was back before bottled water. He had a dish of candy, he asked if he needed to use his phone, he was great and he send him a thank you note because he asked him for his business card because he said he collected them from people he drove. He sent him a thank you note after a ride; think about that, that’s amazing. Every time he goes to Dallas he calls him but he’s retired now. The interesting thing was that has he got to know Frank, he would tell him things like he used to wait at the airport like every other cab driver 2-3 hours in the long line and now he just goes and parks the car and walks and waits 10 minutes for his next customer and he’s managed to make back in the day more than USD $100,000.00 a year as a cab driver because he figured it out, he figured out the average cab drivers making 3 or 4 decent trips a day that are making them money and he’s making 15 or more because he’s not waiting in line, he’s waiting for his customers and he figured it out because it’s customer service and the lesson is there is a big difference between satisfied customers and loyal customers. There is statistics and facts that will prove that satisfied customers don’t always go back to places that satisfy them because the moment they have a chance to do business with somebody a little bit better, a little more convenient, they will do that and that’s the difference and the loyal customer’s a mind set, it’s an emotion, you feel connected, so he felt truly connected with Frank, when he sent him that thank you note, that was it. It was like in that movie with Tom Cruise where he plays a sports agent, Jerry McGuire, “You had me at with the thank you note, you owned me at that point.” Shep stated that he has a lot of stories like that but he really loved that one because of the ordinariness of the job of being a cab driver and taking it to a whole level of being extraordinary and anybody can do that if a cab driver can figure it out, we can do it virtually in any business.   Shep shared how he stay motivated, he stated that he is an optimistic guy and sometimes you’re just born with the luck of thinking that way, some of it has to do with the way you are brought up by your parents. He stated that he has this optimistic outlook, at a very young age he surrounded himself with the right people and even as a teenager, he had great mentors and these people drove him to be more successful because maybe they made him feel good, maybe telling him he’s doing a good job like a coach telling you, “Go out there, you can do it, you did it, that’s great” pat you on the back but he over came fears, he did the magic shows and you would think a kid at age 12 doesn’t have fear, he was scared to death of those little kids staring at him. Even in his mid 20s, he started his speaking business and if the audience was under 100 people, he felt comfortable but as soon as it got bigger than that, he was scared, when he got in front of an audience of 1000 or 10,000 so he’s still nervous but he gets over it because mostly anxiousness than, “I’m scared to get out there.” How do you get motivated? You have to over come things and feel really good about what you do so that drives you. He reads a tremendous amount of good things, one of the things he doesn’t do anymore, he doesn’t watch local news and even the national news, national news keeps you inform of many things but local news, they are showing car accidents, crime scenes and other than the weather and sports, he doesn’t need that negativity in his life, he needs to know the big picture things. He also works out quite a bit and he has fun. He shares that he has a really good balance, he works very hard but he has a really good time, he takes advantage of things when they are in front of him, he has a great wife, great kids. If he’s going to a sporting event, he soaks it all in and he just loves having fun. He works a tremendous amount of hours but when it’s time to have fun, he knows how to do it.   Shep stated that one of the apps that cannot live without in his business is Outlook, he also mention that he loves a good travel app because he travels so much and he’s using TripIt but it feeds into Flight Update Pro and so that way he can track flights coming into his gate, if they are going to be late many times he knows before the gate agent, so because he travels a lot and that’s great. He stated that for email, he just signed up for Sanebox so if you want to check out Sanebox you can put his email address or his name and you can get a free month. What Sanebox is doing is everything that’s coming into his inbox, it recognize when he’s getting a newsletter and puts it in the newsletter box that he can get to it later on. It is actually learning his routine, it is putting his best emails in his inbox and putting everything else in another box and it’s unbelievable accurate, they say it will essentially save you up to 12 hours a month. There is a feature on it called the Saneblack hole, if somebody subscribe you or you start getting on somebody’s promotional email list of a company and you don’t know how you got on the list, you just put it in the black hole and you’ll never see it again. They give you a trail period to play around so that’s a cool app for a reasonable price. He just got a Slingbox at home so now he can watch TV on his phone and where that counts is when he’s traveling on the other side of the world and his favorite sports teams are playing in the USA and he wants to watch them, so that’s a cool app. Another app is BombBomb, if he wants to take a short video that say, “Hey thank you for having me on your show” and then send it to you, he can do it with the phone but what happens is that attaches the video to the email and if the video is too big, it may get block by your email system, so what BombBomb does is allows you to create a cool template that’s custom to you and then you shoot your video and then you send the email and the person just pushes the button and actually plays if they are connected to the internet, it’s a very cool thing and that’s the most basic use. You could have a list of people and you want to send everybody a video message.   Shep shared that he mentioned Jan Carlzon book, Moments of Truth was written mid 1980’s and the first time he ran across Jan Carlzon was in an article but he eventually went on to write the book about Moments of Truth and it’s a thin little book that would take an hour to read. Shep stated that to him one of the greatest customer service books of all time. However, his favorite book is called The Experience Economy by James Gilmore and Joe Pine, what a great concept and they used Starbucks and that book has been out for maybe 10 or 20 years and for a company like Starbucks to maintain its relevancy in the experience base is really cool. He stated that Thomas Peters co-author a book back in the 1980’s called In Search of Excellence and he believes he had 50 companies that he considered most excellent companies in the world and if you look at it 25 years later he doesn’t know if half of them made that list anymore. For Starbucks to stay relevant and he predicts that Starbucks will stay relevant, their module is all about the customer not just about coffee and that’s why Amazon has been so successful and when Jeff Bezos says, “We are trying to stay a step up ahead of our competition, we’re trying to stay ahead of the customer” meaning what are we giving the customer more than what they thought they were going to get, get them something they didn’t know and that’s what Steve Jobs did too with Apple, give them something they didn’t know they needed and create this need or discover the need the customer didn’t realize they needed then deliver on it. To put another book, in the latter part of the 1980’s a guy name Harvey Mackay wrote a book called Swim With the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition, we have anyone out there with entrepreneurial type businesses or anybody that’s in a business to build a relationship with your customer, this book is unbelievable, it’s filled with so much great information, common sense information from a guy that was really doing it at the time.   Shep shared that there are 2 or 3 things, number 1 is they have an amazing online group of courses based on the work he has put into his books and what they do with their training programmes and speaking programmes in person, so he’s very excited about how over the years it has been revolving into a major part of their business. He is just finishing up a book called Be Amazing or Go Home, so that’s kind of fun, you got a choice in life, if you want to come to work, be amazing otherwise why show up for work. The other book that’s coming out next year is a book all about creating convenience, they talked a little bit about that’s a part of the experience, how convenient and easy can you make it for a customer because today you walk into a business, you expect a certain level of customer service and that’s table stake and for the last 30 years he has been talking about the table stakes and now he thinks it’s becoming common when companies get it and understand it, whether they execute on it is another thing, so what’s the next level of delivering amazing service and that is be more convenient than your competition.   Shep shared that listeners can find him at - Shep Hyken Twitter www.hyken.com   Shep shared some of the quotes that inspire him in times of adversity. He loves Jiminy Cricket who said, “Let your conscience by your guide.” In business when he’s up against somebody who is upset about pricing or maybe he’s upset that something is a little more expensive than he thought it was going to be and he always remember Aldo Gucci said, “Quality is remembered long after price is forgotten.” so when he thinks about business in general, it’s not just the quality product, it’s the quality service and experience and even though he didn’t write it, he thinks it’s a mantra we should all subscribe to, we deliver the best part of the quality, an experience, everything does what it’s supposed to do, great people, people aren’t going to be so concern about the price.  Links Moments of Truth by Jan Carlzon The Experience Economy by Joseph Pine II and James Gilmore In Search of Excellence: Lessons from America’s Best Running Companies by Thomas Peters Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition by Harvey Mackay

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. What you’ll learn about in this episode: Shep’s background How to get great feedback (and how to understand feedback that you’re not being given) Why your job is not the product or service you create The six steps for creating a customer-focused culture What you can learn from Walt Disney about great customer service Why everyone in your company is your internal customers (and why you must treat them as such) Learning from Zappos CEO Tony Hsieh’s 10 core values that their culture is built upon Why you need to create a journey map for the journey you want your customers to take Thinking outside to take away customers’ complaints Why you need to make it easy for your team to succeed (and how that ties into having a clearly defined mission) The difference between learners and successful learners Why you must act and behave like you want others to act and behave Shep’s virtual training course Ways to contact Shep: Shepard Virtual Training: www.shepardvirtualtraining.com Website: hyken.com

Shep Hyken / Shepard Presentations CAO (Chief Amazement Officer) Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works […] The post Shep Hyken with Shepard Presentations appeared first on Business RadioX ®.

JEFFREY HAYZLETT is a global business celebrity and former Fortune 100 c-suite executive. From small business to international corporations, he puts his creativity and extraordinary entrepreneurial skills into play, launching ventures blending his leadership perspectives, insights into professional development, mass marketing prowess and affinity for social media. Jeffrey is a leading business expert, cited in Forbes, SUCCESS, Mashable, Marketing Week and Chief Executive, among many others. He shares his executive insight and commentary on television networks like Bloomberg, MSNBC, Fox Business, and C-Suite TV. Hayzlett is a former Bloomberg contributing editor and primetime host, and has appeared as a guest celebrity judge on NBC’s Celebrity Apprentice with Donald Trump for three seasons. He is executive producer of a number of global television projects and Celebrity Editor of the largest circulation social media and business magazines in the world. With a strong following in business and social media communities, he’s recognized as one of the Top 10 c-suite Twitterers and a key influencer in the social media landscape. Jeffrey is author of 2 bestselling business books The Mirror Test and Running the Gauntlet, which received critical acclaim and are on numerous bestseller lists. Currently, Jeffrey leads C-Suite Network, The Hayzlett Group, and TallGrass Public Relations. Drawing upon an eclectic background in business, he was inducted into the 2015 National Speakers Association Hall of Fame for his stellar keynote speaking. Jeffrey energizes his deep cowboy roots role to deliver and drive change. He is a turnaround architect of the highest order, a maverick marketer who delivers scalable campaigns, embraces traditional modes of customer engagement, and possesses a remarkable cachet of mentorship, corporate governance and brand building. Even when away from his home state of South Dakota, Jeffrey can always be found in his trademark cowboy boots. http://c-suitenetwork.com/ Seth Greene is a 6 Time Best Selling Author, Nationally Recognized Direct Response Marketing Expert, and the only back to back to back GKIC Dan Kennedy Marketer of the Year Nominee. To Get a FREE Copy of Seth’s new book Podcast Marketing Magic, and access to a Live Podcast Marketing Training Session go to http://www.UltimateMarketingMagician.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Spangler is a science educator and toy inventor who rose to fame after a video of him performing the “Diet Coke and Mentos” experiment went viral. Since then, he has appeared on The Ellen Degeneres Show 19 times. Steve has also published two best-selling books and has hosted two television programs. He is a member of the National Speakers Association Hall of Fame and has even won an Emmy.  You can find him on Twitter @SteveSpangler.   EPISODE You can’t predict when your content will go viral, but you can maximize the odds of it happening by following internet trends and engaging with your audience.  Steve Spangler took my advice and started blogging back when no one realized how important it was for businesses to create quality web content, and it paid off.  He’s also made himself hugely popular on YouTube with his engaging and entertaining science videos, and he has a lot of insight on how to grow your YouTube audience and what to do when you experience a sudden popularity spike. We Discuss: Why it pays to be prepared for success. How following internet trends can help your business. Shock and Awe boxes-go above and beyond for your clients. Encouraging engagement by giving your audience a chance to show what they know. For complete shownotes and more, please head over to www.marketingspeak.com/stevespangler   LINKS & RESOURCES MENTIONED SICK Science Steve on Ellen The Diet Coke and Mentos experiment Insta-Snow Steve Spangler Science Steve Spangler Steve on Twitter Steve on Facebook Steve on Instagram   STEP UP YOUR MARKETING GAME! 1) If you haven’t already started a YouTube channel, now’s the time. 2) Make sure your videos are focused and relate to your chosen field. Then, overwhelm your audience with content. 3) Start paying attention to online trends, even if you don’t think they’re relevant to you.  Is your business already on Snapchat?   THANK YOU FOR LISTENING! As always, thank you for tuning in. Please feel free to drop by the website to contact me or leave a comment. If you enjoyed this episode, please share it! -Stephan   STAY CONNECTED 10 Point Facebook Ads Checklist - Free eBook | Twitter

SHOW NOTES About Today's Guest:  Shep HykenShep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Amaze Every Customer Every Time, Moments of Magic®, The Loyal Customer, The Cult of the Customer and The Amazement Revolution. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.To get in touch with Shep, click on any of the following links:E Mail: shep@hyken.com -- Web: http://www.hyken.comFollow on Twitter: @hyken (https://twitter.com/#!/hyken)Follow on Facebook: ShepHykenSpeakerFollow on LinkedIn: www.linkedin.com/in/ShepHykenFollow on YouTube: www.YouTube.com/ShepHykenFollow on GooglePlus: www.gplus.to/ShepHyken

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. He has been featured in USA Today, Forbes and the Huffington Post and appeared on Fox Business, The Today Show and CBS. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. 

Episode 38 - Shep Hyken discusses his book Amaze Every Customer Every Time and tools to deliver the most amazing customer service on the planet. Shep is the Wall Street Journal and New York Times best-selling author of The Cult of the Customer, The Amazement Revolution and others. He was inducted into the National Speakers Association Hall of Fame. Stay tuned after the interview for five action items you can do to take advantage of the ideas and advice in this interview, and hear some listener shout-outs in the second half. Host, Kevin Craine   @Everyday_MBA

Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.   Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.

Shep Hyken says, "You can't manage what you don't measure." Learn to measure and improve the strong and weak links in what Shep calls your Patient Journey Map.   Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™ program, which helps clients develop a customer service culture and loyalty mindset.     www.hyken.com   Phone: 314-692-2200   email: shep@hyken.com

Steve Rizzo (@RealSteveRizzo on twitter) visits the podcast to talk about his new book “Get Your Shift Together”. Host Craig Price and Steve talk about their experiences doing stand-up, the fear of success and when people put their happiness on hold. A National Speakers Association Hall of Fame speaker, Steve also talks about his time with Rodney Dangerfield, how accomplishment doesn’t equal happiness and why we need to keep a positive attitude if we want to shift toward success. You can learn more about Steve’s book “Get Your SHIFT Together: How to Think, Laugh, and Enjoy Your Way to Success in Business and in Life” at Steve’s website http://www.SteveRizzo.com