Podcasts about certified speaking professional

Is customer experience dead? No -- but the way hospitality leaders have been managing it is. Rick Denton, host of CX Passport and a 30-year corporate customer experience veteran, joins Michelle Pascoe to explain why CX as a discipline isn't dying, but the branding around it is -- and what hospitality leaders must do differently to stay ahead. Are your venues investing in the right things, or are you cutting the very people who make the guest experience worth returning for? In this conversation, Michelle and Rick get specific about what hospitality leaders are getting wrong right now -- from over-relying on data dashboards without acting on them, to cutting frontline staff in the name of efficiency and wondering why revenue is falling. Rick's view is direct: CX will never die because customers and experiences will always exist. What's dying is the version of CX that couldn't prove its value in dollars. Key Takeaways Why the branding of customer experience is fading and what hospitality leaders should focus on instead. How AI is freeing frontline staff to spend more time with guests -- and how companies are getting that trade-off dangerously wrong. Why CX data and dashboards are worthless unless leaders take meaningful, revenue-linked action on what they find. How frontline teams hold the most valuable guest insight in any venue, and why most leaders never access it properly. What hospitality leaders must do to stay relevant as AI, cost pressure, and the polycrisis converge. Next Steps Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for leadership, culture, and service excellence: https://www.michellepascoe.com/blog Book customer service workshops and middle management programs tailored to clubs, hotels, and hospitality venues: https://www.michellepascoe.com/traininganddevelopmentprograms About Michelle Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally. Book customer service workshops and middle management programs: https://www.michellepascoe.com/traininganddevelopmentprograms About Rick Rick Denton is the creator and host of CX Passport, a global customer experience podcast with more than 250 episodes and listeners in over 100 countries. Before podcasting, Rick spent three decades leading customer-focused initiatives inside large organisations. He is also the co-host of The Loud Quiet, a podcast and community he launched with his wife Clancy for empty nesters navigating a major life transition -- which became the basis for their 2026 book, The Loud Quiet: Love, Laughter and Life in the Empty Nest. Rick is based in Dallas, Texas. CX Passport: https://www.cxpassport.com CX Passport on YouTube: https://www.youtube.com/@cxpassport The Loud Quiet: https://www.theloudquiet.com

“Success really should be improving your life, not just consuming it.”  Nancy Youssef Top Five Tips For Moving From Fear to Purpose and Building a Life you Actually Want 1. Commit before you feel ready2. Money is emotional before it's mathematical. 3. Let go of control to become a better leader4. Purpose isn't something you find- Its something you keep choosing5. Build a business that gives you freedom, not just success. TIME STAMP SUMMARY01:37  Readiness is achieved through action and experience. 06:40 Knowing your numbers and understanding trigger points.14:50  Purpose can change based on life circumstances and challenges.20:10  Make changes to achieve the freedom they desire, even if it means taking risks. Where to find Nancy?Website                       https://www.nancyyoussef.com.au/LinkedIn                      https://www.linkedin.com/in/nyoussef/ Nancy Youssef Bio Nancy Youssef is an award-winning business mentor, Certified Speaking Professional and author of Fear Money Purpose and Success Beyond Fear.She founded Classic Finance in 2003 and Classic Mentoring and Coaching in 2012, originally to give back to startups in the finance industry. That work has since evolved into mentoring more than 300 entrepreneurs and SME owners across many industries in Australia and beyond. She sold Classic Finance in 2019 and has been fully dedicated to mentoring and speaking ever since.Nancy is a Director on the PSA Board and a graduate of the Australian Institute of Company Directors. A lifelong student of leadership, she has invested in her entrepreneurial journey through Richard Branson's Necker Island and pursued development through UCLA Anderson School of Management, Bond University and the Mind Academy where she holds certifications in NLP, Life Coaching, Hypnotherapy and Sustainable Dynamics.Nancy has also raised hundreds of thousands of dollars supporting charitable initiatives across Africa, the Middle East and beyond. For her, purpose-led business and giving back have always been the same pursuit.She is known for her grounded, candid style and one question guides everything she does: does this give you more freedom or less?

  What if the busyness you've been wearing as a badge of honor is actually the most expensive and most well-defended excuse you've been making for not doing the strategic leadership work your business most urgently needs?  In this episode of That Will Nevr Work, host Maurice sits down with Liz Weber, CMC, CSP — one of fewer than 100 people in the United States to hold both the Certified Speaking Professional® and Certified Management Consultant® designations, founder and President of Weber Business Services, LLC, author of 10 leadership books, named a Top 30 Global Guru on Leadership and Global Top 100 Leadership Influencer, faculty at Johns Hopkins and Georgetown, and a consultant who has worked with organizations across more than 20 countries — for one of the most direct, credentialed, and immediately actionable conversations about leadership, busyness, and strategic clarity we have ever had on this show. Liz does not traffic in motivation or theory. She tells leaders the truth — and then gives them the specific, practical frameworks to act on it. Ace & Arrow  In this episode, you'll discover:Why "I'm so busy" is the most expensive lie in business — and what it's actually covering forThe most costly behaviors in Liz's Stop series — and the single Stop most business owners refuse to makeThe difference between operational planning and genuine strategic leadership — and why it changes everything about how a business growsWhy succession planning is not an exit conversation but an urgent strategic priority for every business owner, right nowHow candid conversations — the ones most leaders systematically avoid — are the ones that change relationships and build the organizations that actually performThe Leadership E.A.S.Y. framework and why the complexity most leaders complain about is almost always self-generatedIf you have been performing busyness while your organization waits for the strategic leadership only you can provide — this episode is the wake-up call you've been too busy to hear until now. 

Guest loyalty in hospitality breaks down when operators rely on third-party booking platforms and treat checkout as the end of the guest journey. Michelle Pascoe, Certified Speaking Professional and hospitality training expert with over 30 years' experience, explores how hospitality operators can own the guest relationship, reduce platform dependency, and build the direct connections that turn one-time guests into loyal repeat customers. Are your guests leaving happy and never coming back -- and you don't even know why? In this episode, Michelle sits down with Carlos Castillo, founder of DirectBookMe, to examine the service gap that opens after checkout and what smart operators are doing to close it. Guest loyalty in hospitality is built or lost after checkout. When operators hand the guest relationship to an OTA or third-party platform, the guest remembers where they booked -- not where they stayed. The data to fix this already exists inside most hospitality businesses. It simply isn't being used. Michelle and Carlos discuss why the post-checkout gap is where loyalty disappears and how to close it with direct, intentional systems. Key Takeaways Why third-party booking platforms own the guest relationship -- and what operators must do to take it back. How checkout is the beginning of long-term loyalty, not the end of the transaction. Why existing guest data is worth gold and how to use it to drive repeat bookings through personal connection. How a shift in team mindset from delivering a stay to starting a relationship changes the entire guest experience. How hospitality operators can start building direct booking infrastructure without overhauling their entire business. Next Steps Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for leadership, culture, and service excellence: https://www.michellepascoe.com/blog Book customer service workshops and middle management programs tailored to clubs, hotels, and hospitality venues: https://www.michellepascoe.com/traininganddevelopmentprograms About Michelle Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally. Book customer service workshops and middle management programs: https://www.michellepascoe.com/traininganddevelopmentprograms About Carlos Carlos Castillo is the founder of DirectBookMe, a platform helping hospitality operators increase direct bookings, build stronger guest relationships, and move beyond third-party platform dependency. Based in Arizona, Carlos works with property owners and operators globally to create repeat, direct business. Website: www.directbookme.co | Email: carlos@directbookme.co

https://gostudiopro.com/transformAre your financial decisions driven by strategy, or by a money story you've been carrying for years?  Many dance studio owners start with a passion for changing lives, but struggle to balance purpose with profitability. In this conversation led by Katie Wilber (DSOA Operations Specialist), financial strategist Mel Abraham shares how our beliefs, habits, and behaviors around money shape the way we run our businesses and why building wealth has far more to do with mindset than math. You'll learn how to break free from limiting financial beliefs, create a healthier relationship with money, and build a studio business that supports both your mission and your life.  What You'll Learn  How childhood money stories influence business decisions  Why wealth-building is primarily about behavior and habits  The truth behind the "starving artist" mindset  How to connect profit with purpose without guilt  Why owning your value is essential for growth  The difference between making money and building wealth  How wealthy people prioritize investing differently  Strategies to avoid emotional spending and instant gratification  How money can create (or reveal) tension in relationships  Why defining your version of "enough" is critical for long-term success  How to align your financial decisions with your values and life goals  Mel Abraham is a CPA, entrepreneur, financial strategist, keynote speaker, and author of Building Your Money Machine. He helps entrepreneurs and leaders remove financial constraints, build lasting wealth, and create systems that separate income from effort. Mel has worked with organizations including AbbVie, the IRS, NACVA, and the Financial Planning Association, and is one of the few speakers worldwide to earn the Certified Speaking Professional designation.    Explore our partners: Get ahead of next season with Limelight Teamwear. Visit limelightteamwear.com to learn more. Sign-up for a FREE 30-day Trial of Studio Pro at gostudiopro.com/transform Join our growing community of people just like you inside our free Facebook group. Click here to join!  Follow The Dance Studio Owners Association:  Instagram: @dancestudioownersassociation | TikTok: @dsoaofficial | Facebook: @dancestudioownersassociation  

Human connection cannot be automated away in hospitality. Michelle Pascoe, Certified Speaking Professional and hospitality training expert with over 30 years' experience, sits down with Brian Vujnovic, CEO and Co-Founder of MIA Hospitality Management, to explore how AI is reshaping hotel operations and guest experiences while the human touch remains the irreplaceable core of the industry. Can technology make us more human in hospitality -- or does it risk taking away the very thing guests come for? Michelle Pascoe is a Certified Speaking Professional and hospitality training expert with over 30 years' experience helping clubs, hotels, and hospitality venues build service cultures that retain staff and delight guests. Michelle brings together global voices to explore what it really takes to lead, connect, and deliver excellence in hospitality. Brian Vujnovic brings 25+ years of hotel operations, development, and asset management expertise. His view is clear: AI will automate the administrative so that hospitality teams can invest more in the experiential. The guest who wants a seamless text interaction gets that. The guest who wants a human moment gets that too. Both are possible -- and both are necessary. Key Takeaways AI is most actively reshaping hospitality through marketing search optimisation and front-desk administrative automation, not yet through robotics or culinary replacement. The ultimate goal of AI in hotels is to remove administrative burden from guest-facing staff so they can dedicate more attention to the person in front of them. Leadership in hospitality has grown harder post-Covid, with leaders now required to be more patient, more present, and more invested in training multigenerational teams. Ambition is the quality that cannot be trained or installed -- and it is the number one thing emerging leaders need to go counter to the trend and build a meaningful hospitality career. Off-site community connection, particularly giving back locally, is proving to be one of the most effective retention tools for Gen Z hospitality teams. Next Steps Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for leadership, culture, and service excellence: https://www.michellepascoe.com/blog Book customer service workshops and middle management programs tailored to clubs, hotels, and hospitality venues: https://www.michellepascoe.com/traininganddevelopmentprograms About Michelle Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally. Book customer service workshops and middle management programs: https://www.michellepascoe.com/traininganddevelopmentprograms  About Brian Brian Vujnovic brings 25+ years of hotel operations, development, and asset management expertise. He previously led asset management at Robert Finvarb Companies, overseeing 10 new hotel developments, and played a key role in launching award-winning rooftop venues Rosa Sky in Miami and Charlie Park in Tallahassee. He now leads MIA Hospitality Management, a Marriott and Hyatt-approved platform driving operational excellence and portfolio growth across the US. Website: https://miahospitalitymanagement.com/

Bill Lampton: Hi there. Welcome to the Biz Communication Show. I’m your host, Bill Lampton, the Biz Communication guy, bringing you tips and strategies on communication that will boost your business. Now in our eighth year of producing this video, audio podcast. And as you know, I do not just share my on— my own wisdom about business communication, but I bring on an expert and our conversation will enlighten you and me both with tips and strategies that will help us boost our business. Today it’s a wonderful privilege to welcome a long-time friend, colleague, associate, mentor, Terry Brock, coming to us from Orlando, Florida. Terry Brock is a communicator and I can underscore that. Since he was a kid, in fact in second grade, he has been writing. He worked as a journalist for many years and his undergraduate degree is in communications working with radio, TV, and newspaper. Today Terry and his partner and fiancé, Gina Carr— and Gina was a recent guest on the Biz Communication Show— Terry and his fiancé, Gina Carr, have a membership program called Stark Raving Entrepreneurs where they help people build their business, leveraging the daylights out of AI and other tech. Today he joins us again to talk about what is happening and how you can move your business to the next level. So, I know you’ll join me in welcoming Terry Brock. Hello, Terry. Terry Brock: Great to be with you, Bill. Thank you for having me on board. Bill Lampton: Well, your— your introduction, which you kindly provided, did not even begin to describe your uh immense qualifications, which I’m very familiar with. Not long ago, Terry, you and I were having a visit, as a matter of fact, you and Gina came to see me here in my home in Gainesville, Georgia, and I remember asking you how many countries you had spoken in, directed seminars in, or done training in. What is that latest number? I know you’re a global presenter, what is that latest number? Terry Brock: Well, the latest as of now is uh 44 countries and counting. So, they would include um places like England and Canada and France and Dubai, and even Texas. And so, you know, a lot of different places there. Bill Lampton: Well, truly, you— you— some people call themselves a global speaker because they made one presentation outside the country, but you definitely are a global speaker. And in recognition of the great impact you’ve had globally, you have received the highest honors available from the National Speakers Association. And I still remember in 1998, I believe it was, you and I met at a National Speakers Convention, and then I had other encounters with you when you lived in Georgia and we were both members of the Georgia Chapter of the National Speakers Association. This was before you set your business and your residence in Orlando, Florida. One of the great traits that you have, and there are many as a presenter, is that you involve your audience. It’s not just [laughter] it’s not just what I would call a— a mannequin with a mouth. [laughter] Just somebody who spews out a message and hope people are getting it. And also, you’re not a novice who, when you want to get your audience involved, you say, “Hey, anybody got any questions?” and there’s this [laughter] there’s this frightening deadly silence. Share with us, please— many of us are presenters, whether we’re professional or whether we’re business and professional people— share with us some of the strategies and techniques that you use, Terry, to get your audience vocally and physically involved in the presentation. Terry Brock: Well, that’s a good question because I think that’s important when you’re connecting with people. You want to find out what it is that’s on their mind. One of the things I found a change that I’ve done recently that helps, maybe this will help some of the viewers and listeners here, often I would ask for, “What would you like to hear about? What topic do you want to hear?” And that’s good, not bad, they might say, “Well this or that.” We work do a lot with AI. So, they’d want to know about using Chat GPT for this or maybe using Gemini for this or how does this tool work, etc. Those are good, but even better is when you can do your research and then lean forward and ask people, “Where are you having problems right now? What are some of the big frustrations you’re having with technology? What’s the biggest problem you bump into with Chat GPT or what are your biggest concerns or worries about it?” Something like that, those kind of questions that are tailored for the market, whatever it is that you’re serving, does a lot better. I think in terms of what a surgeon, a physician would do, when you go into this physician’s office, the physician often doesn’t say, “Well, would you like to know more about this medicine or would you like to know about this medicine?” No, they say, “How you doing? Any pain, any hurt, anything I can do to help you out?” A really good physician will do that and so, I’ve been thinking that’s a probably a good way to do it, and I think then you respond back to the people based on where they’re hurting. And by the way, as you know this very well, Bill, today, we’re in a great shape as better than ever before. That sounds like hyperbole, but it’s true because now we can do the research and find out where are they hurting. Where are they bumping into problems? With tools like Perplexity, it does great work with research. So does Chat GPT now and Gemini and particularly Grok. Grok is giving you real-time information of what’s going on right now, particularly relevant in some areas when there’s say a crisis or an emergency going on. So, I think what we want to do is be aware of what’s possible and then always be oriented toward how do we solve their problems. Nice to talk about a topic and we’ll mention that, okay fine if it’s relevant to them, but more importantly, find out where they’re hurting, where they’re bumping into real-world pain and how we can grab a tool over here that’ll help that or a tool over here that’ll solve that problem. Bill Lampton: Audience analysis is absolutely a vital key because the presenter, whether you’re an executive or whether you’re a professional speaker, the presenter, if— if it’s a solo act, audiences today are— are not um they’re not going to stick with you, and so you need— and I see perpetually, you and I both know Lois Creamer who advises us so often about what is happening in the speaking business. And one of the points that she makes repeatedly is that we must be problem solvers. We must not just be topic experts, but we must be problem solvers. And carrying this just a little bit farther, Terry, you’ve done your audience analysis and you get up to present, and knowing you, you do not talk for 60 minutes or whatever is allowed without really getting the audience involved. And as— and as I said a few minutes ago, the old way is saying, “Hey, anybody got any questions?” [laughter] and of course, usually no one will be the first one, and there— there are none. So, how do you get true involvement, feedback, maybe a Q&A? How do you get the audience stimulated to do that, guided to do that? Terry Brock: I don’t think there’s any one particular way to do it, but there’s some things we can do today that help a lot. Like for instance, I recently spoke uh out in Texas uh to a group of people that are in landscape and in nurseries, that working with those and earning with, out of the green industry, growing just wonderful, wonderful people. And I wanted to study their industry and find out what are they going through. So, I used my buddies, as I like to say, my buddies Chat GPT, Perplexity, Grok, and some other tools out there to find out what is going on, what is bothering people in those industries out there in Texas right now. And so, I knew some of the issues that were going on, and I had some fun with it, Bill. You’ll appreciate this. What I did is I looked at what was going on, and one of the issues they’re having concern with right now is with labor— getting people to come and work for them, what the prices are going to be for labor, etc., etc., and the shortage. And so, what I did is I say, “I understand that in your industry right now, here in Texas, you’re going through uh labor issues trying to find out,” and they’re kind of shaking their head going, “Yeah, he knows what he talking about.” I say, “Let me show you a way we can figure that out,” and what I did is I reached over, grabbed my phone, went over to Chat GPT, popped it into voice mode and I said, “Chat GPT, need you to act as an expert here in Texas in the area of nursery and with grooming and growing shrubs and things like that. What is going on right now that is causing problems in labor? What are— do you see happening in that?” And it came back and gave me an extensive conversation there about what’s happening, the issues, etc. I cut it off saying, “Okay, okay, that’s real good. Hang on just a minute.” And I paused, I looked at them, I say, “Is what Chat GPT told us accurate?” And they said, “Yeah, yeah, that’s true, but uh we all know that.” I said, “Yeah, that’s right. And you want to know what he can do to tell you to get around that and work around it.” They go, “Yeah.” I say, “Okay, we just confirmed though that he knows what he’s talking about. He,” because I was using the male voice at that time, “he was there, uh give me the information to that what was said. Is that correct, correct?” And they’re all going, “Yeah.” I go, “Now, the other issue is what?” And they told me some of the issues. I said, “That’s right.” And then I said, “I repeated that back into Chat GPT, and it came up with some solutions for them, some of which they had heard, some they had not. They’re writing it down, they go, ‘Oh, this is great.’ And I said, ‘This is what’s happening right now in the industry and this is how you can do it.’ If we had more time right now, we could go further in-depth on it, but here’s how you can do it on your own.” And I gave them the instructions on what to do with Chat GPT or other LLMs. So, Bill, cycling back around to what you’re asking about, find those areas where they’re hurting, where they, your audience, has pain, and then customize it. And today, we can leverage the daylights out of these tools to help us find out what’s really going on underneath the surface because people will go— go out on Reddit, and they’ll type, “Boy, I’m really mad with this company because they did this and this and this.” And then you start watching that, does that replicate in other areas? “Oh, okay. Now we know something that’s good here.” This company has been doing this in a couple areas, people don’t like that. Guess what we need to tell that company? “Hey, yeah, listen to what people are talking about.” So, it’s like you’re getting a sneaky way to do it, but using it right here with our phones, our LLMs like Grok, Chat GPT, Gemini, and some others, Claude also a very good one. Bill Lampton: Audience analysis is absolutely a vital key because the presenter, whether you’re an executive or whether you’re a professional speaker, the presenter, if— if it’s a solo act, audiences today are— are not um they’re not going to stick with you. And so, you need— and I see perpetually, you and I both know Lois Creamer who advises us so often about what is happening in the speaking business. And one of the points that she makes repeatedly is that we must be problem solvers. We must not just be topic experts, but we must be problem solvers. And carrying this just a little bit farther, Terry, you’ve done your audience analysis and you get up to present, and knowing you, you do not talk for 60 minutes or whatever is allowed without really getting the audience involved. And as— and as I said a few minutes ago, the old way is saying, “Hey, anybody got any questions?” [laughter] And of course, usually no one will be the first one and there— there are none. So, how do you get true involvement, feedback, maybe a Q&A? How do you get the audience stimulated to do that, guided to do that? Terry Brock: I don’t think there’s any one particular way to do it, but there’s some things we can do today that help a lot. Like for instance, I recently spoke uh out in Texas uh to a group of people that are in landscape and in nurseries, that working with those and earning with, out of the green industry, growing just wonderful, wonderful people. And I wanted to study their industry and find out what are they going through. So, I used my buddies, as I like to say, my buddies Chat GPT, Perplexity, Grok, and some other tools out there to find out what is going on, what is bothering people in those industries out there in Texas right now. And so, I knew some of the issues that were going on, and I had some fun with it, Bill. You’ll appreciate this. What I did is I looked at what was going on, and one of the issues they’re having concern with right now is with labor— getting people to come and work for them, what the prices are going to be for labor, etc., etc., and the shortage. And so, what I did is I say, “I understand that in your industry right now, here in Texas, you’re going through uh labor issues trying to find out,” and they’re kind of shaking their head going, “Yeah, he knows what he talking about.” I say, “Let me show you a way we can figure that out,” and what I did is I reached over, grabbed my phone, went over to Chat GPT, popped it into voice mode and I said, “Chat GPT, need you to act as an expert here in Texas in the area of nursery and with grooming and growing shrubs and things like that. What is going on right now that is causing problems in labor? What are— do you see happening in that?” And it came back and gave me an extensive conversation there about what’s happening, the issues, etc. I cut it off saying, “Okay, okay, that’s real good. Hang on just a minute.” And I paused, I looked at them, I say, “Is what Chat GPT told us accurate?” And they said, “Yeah, yeah, that’s true, but uh we all know that.” I said, “Yeah, that’s right. And you want to know what he can do to tell you to get around that and work around it.” They go, “Yeah.” I say, “Okay, we just confirmed though that he knows what he’s talking about. He,” because I was using the male voice at that time, “he was there, uh give me the information to that what was said. Is that correct, correct?” And they’re all going, “Yeah.” I go, “Now, the other issue is what?” And they told me some of the issues. I said, “That’s right.” And then I said, “I repeated that back into Chat GPT, and it came up with some solutions for them, some of which they had heard, some they had not. They’re writing it down, they go, ‘Oh, this is great.’ And I said, ‘This is what’s happening right now in the industry and this is how you can do it.’ If we had more time right now, we could go further in-depth on it, but here’s how you can do it on your own.” And I gave them the instructions on what to do with Chat GPT or other LLMs. So, Bill, cycling back around to what you’re asking about, find those areas where they’re hurting, where they, your audience, has pain, and then customize it. And today, we can leverage the daylights out of these tools to help us find out what’s really going on underneath the surface because people will go— go out on Reddit, and they’ll type, “Boy, I’m really mad with this company because they did this and this and this.” And then you start watching that, does that replicate in other areas? “Oh, okay. Now we know something that’s good here.” This company has been doing this in a couple areas, people don’t like that. Guess what we need to tell that company? “Hey, yeah, listen to what people are talking about.” So, it’s like you’re getting a sneaky way to do it, but using it right here with our phones, our LLMs like Grok, Chat GPT, Gemini, and some others, Claude also a very good one. Bill Lampton: I remember, uh Terry, that [laughter] I was not the most technical guy ever to go into this business, and I would imagine that you remember a publicist, Raleigh Pinsky. Raleigh wrote a book on how to become highly influential, how to publicize yourself. And I go back to a time, and I’ve told this on the Biz Communication Show before, but it’s highly relevant. I go back to a time when I was just starting out and Raleigh Pinsky’s and I got on a phone conversation. She was in Arizona, I was in Georgia, and I said, “What do you think I need to learn to get started?” And she mentioned a couple of things and I said, “Oh, oh, no. That’s— that’s just way too complicated for me.” And she said, “Bill, we’re not hanging up this phone until you get this right.” And I finally did, Terry, and guess what? It was how to copy and paste on the computer. [laughter] Terry Brock: I’m thinking you still use that little ditty now every— every so often. [laughter] Bill Lampton: So, we’ve come a long way. And what amazes me so much about artificial intelligence and the particular tools that you mentioned is that when you ask a question, which is the way to really find the information, the second that you stop typing the question, AI begins giving you the answer. [laughter] And— and and um I wouldn’t— I wouldn’t try to sell an— an Encyclopedia Britannica today, Terry. [laughter] You know, we get our answers uh much more instantly, much more specifically, and there’s nothing at all outdated about them. One of the points that we observed at the start is how you’ve spoken in so many countries, how you have been awarded the highest award of the National Speakers Association. And Terry, there are people who are listening, I’m sure, who are curious about the speaking profession today. And there are some who have had some speaking experience and they’re thinking about becoming a professional speaker. So, right after this message, we want your advice on how we would go about doing that. Be back in a couple of seconds. [Commercial Break] Bill Lampton: We’re here on the Biz Communication Show. I’m your host, Bill Lampton, the Biz Communication guy, welcoming the opportunity to speak with Terry Brock, one of my long-time friends, associates, mentors, and certainly a role model. Terry, just before that short break, I mentioned that there are people who are wondering, how do you get started today? Not 20 years ago or 30 years ago, when you and I started. How do you get started today to become a professional, full-time professional speaker? Terry Brock: Well, there’s no one way to do it because it varies from a lot of people, but a way that I have seen and we’re seeing with many, many professional speakers is you want to be knowledgeable and an expert in a particular area, so that you can solve problems. As you were saying before and our friend Lois Creamer talks about that extensively. So, you want to be able to solve problems and do it in a way by presenting. But people need to know about you. Right now, competition is white-hot. There’s so many people that are speaking, that are giving information, and doing a very good job of it, too. So, you’ve got to stand out in a real good way that solves their problems. A good way that I have found works for me, works for you, Bill, and is working for many other people as well, is make sure you have a very good professional appearance on YouTube, regularly. Regular communication that you send out, being able to stay in touch with people solving their problems. If people want answers, they often go today to YouTube. YouTube has exceeded the viewers on the traditional networks, long ago. No longer are we tied to ways that it was years ago when we’d have the three networks, or then the cable stations. Today, we’re doing it on the net and YouTube is there because it can get fine-tuned. I’m amazed, and Gina and I sit and watch YouTube and are amazed at the kind of specificity and degree of influence that is out there for many different people in given fields. We have certain people that we follow in AI, certain people that we follow with um improving our lives, certain people— I like following uh the Stoic philosophy, and seeing what they’re doing. I’m a big fan of Miyamoto Musashi, the Japanese samurai warrior long ago, and people like that. I like to see those and they have a lot of channels for that. This is the beauty of it. So, I would say to get started, think about the problem you can solve first, not just what you can do or what you think is a nifty groovy idea. “Well, that’s real good, Sparky, but uh [laughter] it doesn’t really matter what you think, what matters is what they think.” So, this is where the LLMs, those large language models, AI tools can show us people are looking for help in this area, and they’re not getting enough of it. And by the way, that’s an area that you know about that’s really good or you could learn it because it’s very close. It’d be like if a medical doctor needed to learn about a given disease but she hadn’t studied that yet, she hadn’t studied as much about that, but she could easily come up to speed on it, studying on her own, studying at the University of YouTube, we call it that euphemistically, [laughter] going out there, taking in some college courses, some extra medical courses to learn that disease if a lot of people are there and it ties in with her background. That’s the way to do it today. You find out those areas where people are hurting, where they have a need, you find the— well like they told us in business school, you find a problem and you solve it. You want to find out what’s going on, and today we’ve got the research to be able to do that as never before. I was just doing some research uh before our call today on some areas that are going on and what you can trust online and what you can’t trust. And it was really revealing for me. I’m going to be sharing that later today at our Stark Raving Entrepreneurs meeting. It happens to be today we’re going to be talking about things, and showing this tool that has shown what was going on, and we knew that it was going on then, but there were other tools that were saying something different. And then they were even saying what is happening now, that’s not true, that’s misinformation, that was a term they were using, or disinformation. And yet, it really was happening and now we can look back and go, “Okay, this is good to know for the future.” That way when you know what is right, and you know what is accurate and a reliable source, and you know how to use that tool, now you got a real edge and that gives you the ability to get out and speak as a speaker. And another thing, Bill, if I could mention, right now, again I agree with you, the market has changed. It’s no longer the way it used to be in the field of professional speaking. Yes, there’s still is a place for a person standing on a stage with a microphone, real people there, talking to them. There is a place for that. We like that, we like that human connection. But also, there’s other ways we communicate— that we communicate as you and I are doing right now with video. We’re communicating with one person to many so you can do that. Our Stark Raving Entrepreneurs, we do that where we have people around the world that join us and we get a chance to solve problems and have feedback as if we were in the same room. Find out how you can do that, how you can communicate in other ways. We’re also doing a lot with writing, now more than ever, and it’s easier than ever because we can get the LLMs to help us write— not writing it for us, but as an assistant giving us the raw material that we then take and craft along with what we want. Audio is still very strong with podcasts. You can do audio-only or you can do audio and video that would be on say YouTube, where you might have an interview. This is a great way for you to solve problems. Often people talk about what we are as a professional speaker and I say that we all need to aim for being a CSP. Now, CSP has a meaning within the National Speakers Association of a Certified Speaking Professional. That’s a good thing to have for professional speakers. I encourage them to look into it. I have one myself, but I don’t mean that in this case. Here I mean CSP is a communicator who solves problems. That’s what we need to go for. Find out what the problems are, how you can solve it, and then have the skills in communication to use that, and you can learn a lot about that from the Biz Communication guy, Bill Lampton. Those of you watching this, I’m going to embarrass Bill a little bit here but uh he is incredibly good. He also has his doctorate, a real doctorate in communication. He has helped many people with this, and he can help you with these kind of areas and more. So, get in touch with this young man. He’s got some real wisdom. Bill Lampton: Thank you for that very kind endorsement, Terry. I am— I am a— a true devotee of YouTube. To me, this is a visual encyclopedia that— that is— it’s in your and my price range. [laughter] We get so much free advice there on practically any topic from a great range of experts. And I remember you and I were having a conversation, as we do often sharing ideas, about a year and a half ago. I mentioned to you that I had started doing YouTube Shorts, which is 60 seconds or less. And you said, “Bill, that’s a good idea.” Well, Terry, I now produce, while I continue to host interviews such as this, I now produce three 60-second-or-less YouTube Shorts a week because you and I know and all of our viewers and listeners know that our attention span is not what it was even 20 years ago. There was a time when people would listen to very long monologues or even very long dialogue, but we want it quickly now and so, I— I have found value in YouTube Shorts and I assume you’re producing those as well. Terry Brock: Oh yeah, I find them really helpful because people want information quickly and you can get a lot of views that way. People get a chance to know you and then it can lead to your long-form videos which would be there and what they do. Actually, the way YouTube does it now, it was 60 seconds and now they say it can be three minutes or less, which is okay, but Bill, you’re right on target once again. 60 seconds and less gets more views because people think three minutes, boy, that’s a long time. Huh? [laughter] But they’re thinking of it that way. So, we’ve got to adapt and change to the market. And that’s the important whenever we’re alive, we’ve got to say not— let me— don’t let me tell you about what’s happened in the past, I mean, that’s— we— that’s nice, but when you think about it, Bill, when you and I were younger, when I say think of uh like 1940s, ’50s, ’60s, ’70s around in there, there were things that people were looking at that were in the past at that time. Well, what we’ve got to always do throughout history is say, what are people looking for now? Right now, right now. Now, we can bring in what we had in the past, you and I talking about uh Marcus Aurelius and Epictetus, Seneca, and people like that, the Stoics like that, that’s good. Their wisdom is still good today and that’s what we can bring in versus some of the styles and customs that might have been valid in the 1820s or the 1840s or the 1900s. Whatever it is, that’s okay. What we’ve got to do is focus on what people want right now. Bill Lampton: Terry, we have time for one more question. I invite you to tell us about something I mentioned in the introduction, Stark Raving Entrepreneurs, which is your weekly grand training opportunity. Tell us the format, what happens, and also, how do we get access to that? Terry Brock: Well, thank you for asking. It’s a program that’s designed to help entrepreneurs who uh want to get out there and do things on their own, serving a market by using technology particularly. Using video was one thing we did, we were actually called Video Rockstars before we became Stark Raving Entrepreneurs. But now what we do is we show people every week, like today we’re going to do that, how to use certain tools and how to make that work to translate into business. How to use AI, how to use Grok, how to use Chat GPT, how to use these. Matter of fact, today, I’m going to be talking about Grok in key areas where you can use that tool to generate business, to do research, to create magnificent videos more than you can in other places, and the audio as well. These kind of things that are available. So, Stark Raving Entrepreneurs, we give people an opportunity to build their business the way they want and we build it on a rock-solid foun— philosophy that we both, Gina and I, embrace and that is, live and let live. Do whatever you want in life. Bill Lampton: How do we— how do we access uh that? Is it a membership deal or is it just come in and— and watch or what— what’s the deal on that, Terry? Terry Brock: Yeah, it’s a membership and we offer the opportunity for people to get involved. Come over to starkravingentrepreneurs.com. If you go to starkravingentrepreneurs.com, you’ll find the information there, all of it’s there. And uh let us know and if you got a specific question, drop me a note. I’m terry@terrybrock.com and be happy to help you and work with you on that because you need to ex— do the things you want to do in life. As long as you’re not harming someone else, get out there and have fun, learn it and build your business. It’s really the best way to secure your future and those of your loved ones is to have your own business where you’re not dependent on anyone else, but you can do it on your own and make the world a better place. Bill Lampton: I certainly endorse Stark Raving Entrepreneurs and I encourage every viewer and listener to check into that. Terry, as always, I’ve had the privilege of interviewing you periodically on the Biz Communication Show and always, you’re not contemporary, you’re way ahead of contemporary. [laughter] You’re a— you’re a pace setter and anytime important change comes along that we need to be aware of, you’ve— you’ve got on the leader’s cap. You learn it and then, very fortunately for the rest of us, you translate it into our lingo and you help us learn these vast new accessories, or I’ll call them really necessities, that we need for success. Certainly, we have viewers and listeners who want your contact information, so will you share that with us, please? Terry Brock: Yes, and you can reach me at terry@terrybrock.com. And those of you that might be joining with audio, Terry and Brock can be spelled different ways, so Terry is T-E-R-R-Y and Brock is spelled the right way, B-R-O-C-K. So, terry@terrybrock.com, and I answer all of those requests that I can get to, which is usually 100%, so I’ll look forward to hearing from you on that. Bill Lampton: Thank you, Terry. And I— I believe that Terry Brock, if I were to look back over three decades, if I were to look at the top three coaches, mentors, colleagues who have taught me and who have encouraged me and who have supported me, Terry Brock would be in that top three, there’s no question about it. Terry Brock: Thank you, Bill. Bill Lampton: And now I’d like to give my contact information. My YouTube channel is Bill Lampton, PhD. On there, you— in fact, I go back, Terry, to 2007 when I started recording instructional videos about communication. And many of those are solo presentations, but in the last eight years, the Biz Communication Show has been hosting experts. So, I hope and encourage you to, when you go to my YouTube channel, Bill Lampton, PhD, to subscribe there. Then, my website, since my tagline is Biz Communication guy, logically, my website is bizcommunicationguy.com. When you’re there, you’ll have an opportunity, which I invite you to take, to subscribe to my podcast, which I hope you will do. And then I welcome telephone conversations so that I can hear what your communication problems and challenges are, explore solutions, find if I’m the resource that you need to work with, or do I refer you to someone else. And an initial call like that has no financial involvement. That number, 678-316-4300. Before we close, I want to recognize the co-producer of the Biz Communication Show, Mike Stewart, Nashville-based. He’s been a marketing and technology guide for me for many years. And his website is localinternetpresence.com. Terry Brock, again, so many gems of wisdom, so many guidelines from a genuine unquestionable expert, and that’s you. So, please tell us how you would sort of pull together our conversation today and leave us with a minute and a minute and a half of what I might say are— are some nuggets or some gems that we really ought to remember and act on? Terry Brock: We are living in an exciting time right now. It’s also very scary when we see AI changing our world profoundly, really every day, new things happen, it can get scary, but there’s great opportunities for those who can understand what’s happening and then be able to take that and use it to do good for others. Helping others out, helping them to achieve their goals is the way to do it. When you can help others get what they want, you’ll be able to get whatever you want, my buddy Zig Ziglar said that long ago, that you can get anything you want if you help enough other people get what they want. Take the power that’s available with AI and all these other little tools that are out there, that can help you to serve others better, to help them meet their needs, and by doing that, you’ll have the lifestyle that you want, the future that you want. The more you can help them, the better off you’ll be. Bill, it’s an honor to be with you as always. I appreciate you and for those of you watching it, get to know this guy. I know him one-on-one, he is genuine, sincere, and he really knows his stuff with a real PhD. I mean, he earned it and all that. So, he’s a guy you want to get to know for your communication, to get better and better. Bill, thank you so much for having me with you today. Bill Lampton: My privilege and keep that calendar handy because as you know, I will call on you again. And three months from now, we— we will have other remarkable changes that you have mastered and we’ll be calling on you, so keep that calendar handy. Terry Brock: You bet. Bill Lampton: Thanks to those of you who joined us for this dynamic conversation with Terry Brock on the video and on the audio portions of the Biz Communication Show. Invite you to be with us again next week for another informative, interesting, exciting, and beneficial version of the Biz Communication Show. I’m Bill Lampton, the Biz Communication guy.

Building a leadership pipeline in hospitality means investing in your managers' skills, confidence, and capacity before a crisis forces your hand. Michelle Pascoe, Certified Speaking Professional with over 30 years in the Australian hospitality industry, explains why promoting without a development plan sets managers up to struggle and clubs up for costly, avoidable turnover. If your best manager resigned tomorrow, who would step up — and are they actually ready? In this episode, Michelle draws on conversations with three of the sharpest leadership minds she has interviewed this month — Christin Marvin, Hanna Bauer, and Rich Ellis — to bring together a practical three-layer framework for building leaders who last. Michelle Pascoe's core argument is this: a leadership pipeline is not a spreadsheet or a succession chart. It is a living, breathing investment in your people. When clubs promote the most loyal person in the room without a structured development plan, they are not building a pipeline — they are setting that person up to struggle and the venue up for the consequences: manager burnout, team turnover, culture drift, and the CEO back in the weeds handling issues that should have been resolved two levels down. The clubs that will thrive over the next five years are the ones building their leaders now, not when the crisis hits. Michelle Pascoe's Middle Management Movement and Executive Leaders Movement programs are built specifically for registered clubs and hospitality venues that are ready to make that investment. Key Takeaways Why promoting loyalty without a leadership development plan sets managers up to struggle and clubs up for avoidable turnover The framework that reframes the order in which clubs should invest in their teams Why middle managers are the critical connector between strategic leadership and frontline performance, and what happens when that layer breaks down Why burnout is a leadership pipeline problem, and the early warning signs that a manager is running on empty before the dramatic crash The three-layer framework combining energy, connection, and process that underpins a sustainable leadership culture Next Steps Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for hospitality leadership, culture, and service excellence: https://www.michellepascoe.com/blog Book workshops and leadership programs for clubs, hotels, and hospitality venues — including the Middle Management Movement and Executive Leaders Movement: https://www.michellepascoe.com/traininganddevelopmentprograms Resources & Links Christin Marvin: https://www.columbinehospitality.com/ Hanna Bauer: https://heartnomics.com/ Rich Ellis: https://www.richellis.nz/ About Michelle Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally. Book customer service workshops and middle management programs: https://www.michellepascoe.com/traininganddevelopmentprograms

Burnout in hospitality teams shows up long before the dramatic crash — in dropped shoulders, extra coffees, and withdrawal from team conversations. Michelle Pascoe, a Certified Speaking Professional with over 30 years' experience in hospitality, and energy coach Rich Ellis share practical tools for reading early warning signs and embedding a simple 1-to-10 check-in system that prevents burnout before it becomes a resignation. Are you seeing the signs in your team — or are you too busy to notice them? If you have ever ended a busy season wondering how your team made it through, or found yourself managing someone's exit that you never saw coming, this episode is worth your full attention. Rich Ellis has spent nearly two decades helping leaders understand that energy is not a wellness topic — it is a performance discipline. He and Michelle Pascoe explore what burnout actually looks like in a hospitality environment, why the standard responses rarely work, and what small, sustainable changes make a real difference over time. This is not a conversation about self-care programs or office fruit bowls. It is a practical framework for leaders who are serious about retaining their best people. Key Takeaways The body language and behaviour shifts that signal a team member is depleting — weeks before they say a word. The science behind morning light exposure and why 7-10 minutes outdoors is the single highest-return daily energy habit. How the 1-to-10 check-in system works in a team setting, and why it becomes self-managing once it is embedded in the culture. Why building a genuine wellness culture requires a 12-month commitment — and how to demonstrate return on investment to a board or owner group. A practical mindset for helping frontline staff deflect disrespectful customers without absorbing the impact. LINKS AND RESOURCES  Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast  Join Michelle's newsletter for hospitality leadership, culture, and service excellence: https://www.michellepascoe.com/blog  Book customer service workshops and middle management programs tailored to clubs, hotels, and hospitality venues: https://www.michellepascoe.com/traininganddevelopmentprograms WORK WITH MICHELLE  Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally.  Book customer service workshops and middle management programs: https://www.michellepascoe.com/traininganddevelopmentprograms ABOUT RICH ELLIS  Rich Ellis is an energy, resilience, and wellbeing coach with nearly 20 years of experience working with business owners, leaders, and corporate teams. Known as The Energy Coach, Rich helps organisations take control of their energy through practical, sustainable habit change — combining his background in fitness coaching with workplace wellbeing strategy to reduce burnout and build cultures where people genuinely thrive.  Website: https://richellis.nz/

In a world defined by uncertainty-funding cuts, global instability, and constant change-what if doubt isn't something to overcome, but something to lead with?In this episode, I sit down with Marc A. Pitman, founder of Concord Leadership Group and a leading voice in nonprofit leadership, fundraising, and executive coaching.With more than two decades of experience coaching CEOs and training over 25,000 leaders across the globe, Marc brings a deeply practical and refreshingly human approach to leadership. He is also the author of Ask Without Fear! and his latest book, The Surprising Gift of Doubt.At a time when nonprofit leaders are facing unprecedented challenges such as shrinking funding streams, rising demand for services, team burnout, and global instability, Marc offers a powerful reframe: doubt is not a liability. It's a leadership advantage.In this conversation, we explore how leaders can navigate ambiguity without losing clarity, make thoughtful decisions without perfect information, and foster trust even when the future feels uncertain. Marc shares practical frameworks, coaching insights, and real-world examples to help nonprofit professionals turn uncertainty into a source of strength rather than stress.Whether you're leading an organization, managing a team, or responsible for fundraising in a volatile environment, this episode will challenge how you think about confidence, control, and what it truly means to lead.

Middle management in hospitality is the critical connector between leadership vision and frontline guest delivery. Certified Speaking Professional Michelle Pascoe and leadership expert Hanna Bauer of Heartnomics agree: middle managers who make daily trust deposits, hold non-negotiable service standards, and champion psychological safety are the primary defence against team burnout and high staff turnover in clubs and hotels. What if the gap between your service vision and the experience your guests actually receive comes down to one overlooked role in your organisation? Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify. In this episode, Michelle sits down with Hanna Bauer, founder and CEO of Heartnomics, to explore why love and excellence are not opposing forces in leadership, and why the middle manager holds the heartbeat of any hospitality organisation. The conversation covers a critical truth: you cannot consistently meet high service standards without first acknowledging the human delivering them. As Hanna explains, love in leadership is not about softening standards. It means holding them with consistency, because inconsistent standards are not kind, they are confusing. The standard does not change to fit the person. What changes is how leaders communicate, support, and see the people upholding it. Michelle Pascoe has spent decades working with hospitality venues that confuse having standards with communicating them. This episode tackles exactly that gap, with practical insights on how to stop burnout before it starts, how to lead through rapid change without burying your team, and how to make the daily trust deposits that mean your people show up for the hard moments. Key Takeaways Middle managers are the human connector in every hospitality organisation, bridging leadership vision and frontline delivery in ways no system can replace. Love in leadership means holding consistent service standards without exception, because it is precisely that consistency that creates psychological safety and trust. Burnout in hospitality teams most often stems from misalignment, not workload: team members who do not understand the standard, or who feel unseen, disengage first and leave second. The trust deposit principle holds that leaders must make daily investments in recognition, communication, and visibility before pressure arrives, not during it. Rapid change adoption without the deliberate removal of old processes is a leading cause of team overwhelm and cultural breakdown in hospitality venues. LINKS AND RESOURCES Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: https://www.michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for leadership, culture, and service excellence: https://www.michellepascoe.com/blog Book customer service workshops and leadership programs tailored to clubs, hotels, and hospitality venues: https://www.michellepascoe.com/traininganddevelopmentprograms WORK WITH MICHELLE Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally. Book customer service workshops and leadership programs: https://www.michellepascoe.com/traininganddevelopmentprograms ABOUT HANNA BAUER Hanna Bauer is the founder and CEO of Heartnomics, a leadership and organisational transformation firm based in Atlanta, Georgia, USA. A Maxwell Leadership faculty member, Lean Six Sigma Black Belt, and Baldrige examiner, Hanna blends human-centred leadership with practical systems to help organisations eliminate burnout and align culture with purpose. Her Heartnomics framework draws on her experience as a childhood heart disease survivor to reframe love and excellence as the twin foundations of sustainable leadership performance. Website: www.heartnomics.com Complimentary Alignment Assessment: https://heartnomics.com/assessments/

Effective restaurant leadership means moving beyond survival mode into a CEO mindset built on three pillars: people, process, and profit. Michelle Pascoe, a hospitality training expert with over 30 years' experience helping clubs, hotels, and hospitality venues build service cultures that retain staff and delight guests, sits down with restaurant coach Christin Marvin to share how independent operators can scale intentionally, reduce staff turnover, and build culture-led teams that run without the owner present.  Are you building a business, or building a trap for yourself?  Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify.  In this episode, Michelle is joined by Christin Marvin, founder of Solutions by Christin and creator of the Independent Restaurant Framework. Christin has helped restaurant groups scale from six to 48 locations in seven years. Her message is direct: hospitality businesses cannot cut their way to profitability, and prioritising wellness is not a weakness. It is the competitive edge most owners are still missing.  Cutting staff to save money does not save your business. It destroys the guest experience, drives customers away, and creates a spiral that is far harder to recover from than the original cost pressure. The answer is smarter labour scheduling, stronger leadership development, and the discipline to step back from operations so your team can step up.  Key Takeaways    How the three pillars of people, process, and profit provide a structured path to scale without losing culture or control.  Why promoting loyal staff into management roles without clear development plans is one of the most costly mistakes in independent hospitality.  How restaurant owners can recognise burnout before it becomes a health crisis and build boundaries that make leadership sustainable long-term.  What the shift from operator or chef to CEO actually looks like in practice and why most owners resist making it.  Why smarter labour scheduling, not staff cuts, is the real key to reducing labour costs without sacrificing service quality. 

When was the last time your venue did something for your community because you decided it mattered — not because a grant required it? In this month's solo recap, Michelle draws on four extraordinary conversations to make the case that community is not something you bolt onto the bottom of your annual report. Community IS the job. Christopher Hill of Hands Up Holidays and Impact Destinations has spent twenty years proving that when you give people the opportunity to contribute to something beyond themselves, it changes them. His framework — that meaningful luxury means both parties leave better than they arrived — applies directly to every hospitality service interaction. Damien Schofield, founder of the Younger Heroes, built nature-based programs reconnecting veteran families because he lived what happens when community breaks down. His insight that resilience spreads through a team from the leader down is one of the most important leadership principles covered this month. Debbie Dickson at The Ary Toukley turned a domestic violence hotspot ranking into a board-adopted action plan, eight years of specialist staff training, and a statewide committee role. Her team didn't wait for permission. They saw the need, they had the platform, and they acted. Jenny Holt at Club Rivers has built a community culture so embedded that her team volunteers over 1,000 hours a year — not from mandate, not for pay, because the culture makes it feel like the obvious thing to do. In this episode, Michelle Pascoe covers: Christopher Hill's philosophy that mutually enriching experiences — where both the guest and the venue leave better than they arrived — is the benchmark every hospitality leader should apply to service culture and daily team interactions. How Damien Schofield's Younger Heroes program demonstrates that resilience spreads through a team from the leader, and what that means for how you lead under pressure on a short-staffed Saturday night. The Ary Toukley's eight-year domestic violence action plan and why registered clubs are safety zones with both the responsibility and the resources to act before a crisis forces their hand. How Club Rivers logs over 1,000 volunteer hours a year by building community connection from the inside out, starting with culture rather than a calendar of events. Five practical actions you can take back to your venue this week: audit your internal community first, stop writing cheques and start building relationships, tell your stories, find your Caitlin, and act before the crisis. Links Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: ⁠michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast⁠ Join Michelle's newsletter for hospitality leadership, culture, and service excellence: ⁠michellepascoe.com/blog⁠ Book customer service workshops and leadership programs tailored to clubs, hotels, and hospitality venues: ⁠michellepascoe.com/traininganddevelopmentprograms⁠ Work With Michelle Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally.  Book customer service workshops and leadership programs: ⁠michellepascoe.com/traininganddevelopmentprograms⁠

Community engagement in registered clubs works when clubs go beyond writing cheques and build genuine relationships with the organisations they fund. In this episode, Michelle Pascoe, Certified Speaking Professional with 30+ years in the hospitality industry, sits down with Club Rivers community engagement leader Jenny Holt to explain why showing up in person — and connecting your community stakeholders with each other — is what transforms a club into the true heart of its community. Is your club writing cheques and waiting for acquittal reports — or are you actually getting in the door? Jenny Holt has worked in the registered clubs industry for more than 25 years and has led community engagement at Club Rivers for over a decade. Her team logs over 1,000 volunteer hours and 50+ community events every year — all in staff's own time. From sailing days with Sailability and sleeping rough for Georges River Lifecare, to climbing Mount Kosciuszko for the Autism Community Network and a Tough Mudder for Waterfall Rural Fire Service, Club Rivers has built a community model that goes far beyond the grant cycle. Community engagement works because it is relational, not transactional. As Jenny explains, the moment a club grant is approved, she is on the phone asking: "When can we come along and see your program?" That one step builds the rapport that makes future funding almost automatic — and gives the board the stories they need to approve the next round with confidence. Michelle and Jenny also explore how Club Rivers is now funding swimming lessons and school camp places for children in public schools that can no longer afford them, why their in-venue CRCTV screen keeps older members connected to the club's community story, and what tips Jenny would offer any club just starting its community engagement journey. Key Takeaways In this episode, Michelle Pascoe sits down with Jenny Holt, Community Engagement Leader at Club Rivers, to discuss: Community engagement in registered clubs is most effective when clubs attend the programs they fund, not just write the cheques — this single shift builds stronger board support, deepens relationships with grant recipients, and positions the club as a genuine community partner rather than a funder. Club Rivers logs over 1,000 volunteer hours and 50+ community events per year in staff's own time, including sailing days with Sailability, a Tough Mudder for Waterfall Rural Fire Service, sleeping rough for Georges River Lifecare, and climbing Mount Kosciuszko for the Autism Community Network. Supporting local schools with funding for swimming lessons and school camps has become a growing priority for Club Rivers, reflecting the reality that public schools can no longer afford these experiences for every child — and that every Australian child has the right to learn to swim. Connecting funded organisations with each other — using the club as the anchor — multiplies community impact well beyond what any single grant could achieve, as demonstrated when Lugarno Lions stepped in to support an ACN event at short notice. Clubs starting their community engagement journey should begin with existing grant recipients, tell their stories across every available channel, and build outward from a strong local foundation. Next Steps & Resources Subscribe to The Michelle Pascoe Hospitality Podcast on YouTube, Apple Podcasts, and Spotify: michellepascoe.com/The-Michelle-Pascoe-Hospitality-Podcast Join Michelle's newsletter for leadership, culture, and service excellence: michellepascoe.com/blog Book customer service workshops and middle management programs tailored to clubs, hotels, and hospitality venues: michellepascoe.com/traininganddevelopmentprograms About Michelle Michelle Pascoe helps hospitality leaders build multigenerational teams, lift service standards, and embed values-led culture. A Certified Speaking Professional with over 30 years in the hospitality industry and Disney Institute Alumni credentials, Michelle delivers bespoke keynotes, workshops, and leadership programs for clubs, hotels, and hospitality venues across Australia and internationally. Book customer service workshops and middle management programs: michellepascoe.com/traininganddevelopmentprograms About Jenny Jenny Holt has worked in the registered clubs industry for over 25 years and has led community engagement at Club Rivers — located on the MacArthur railway line in Sydney's south-west — for more than a decade. Her community team logs 1,000+ volunteer hours and 50+ events per year, supporting local schools, disability organisations, youth programs, domestic violence services, and rural fire brigades. Jenny's philosophy: it's not about writing cheques. It's about getting in the door. Connect with Club Rivers: https://www.clubrivers.com.au/

What does it really look like to lead with both strength and care — to be ferocious and warm at the very same time? In this episode of Well-Led Schools, I'm joined by leadership expert, author and speaker Tracey Ezard for one of the most energising conversations I've had on this podcast. We dive deep into Tracey's signature concept of Ferocious Warmth — a framework built on the infinity loop, balancing head (results, strategy, cognitive reasoning) and heart (emotional intelligence, connection, empathy). The magic, Tracey explains, isn't choosing one over the other — it's reading the context in the moment and knowing how much of each you need to pour in. In this episode, we cover: The Ferocious Warmth framework — the infinity loop, the four core values (Expansive, Connected, Authentic, Courageous) and the three intelligences Why 'soft skills' and 'hard skills' is a distinction we need to blow out of the water The Culture Ladder — from Corrosion through to Committed Collaboration — and where most schools are sitting right now How to build true leadership team alignment through intellectual friction, not the suppression of it Why naming the system tension is the first step to navigating it without losing your school's identity Leadership wellbeing as a leadership behaviour — and what happens when leaders default to the 'fearsome' or the 'enmeshed' extremes Tracey's personal strategies for protecting energy, building her squad and refusing to use the word 'busy' About Tracey: Tracey Ezard is one of Australia's most sought-after leadership experts, authors and speakers, best known for her transformational concept of Ferocious Warmth — the art of leading with both the ferocity to drive transformation and the warmth to inspire and connect people. With over 20 years' experience working across education and health, Tracey has spent her career detecting patterns in high-performing cultures and translating them into practical, evidence-based frameworks. Her career began in Victoria's state education system, where she rose through to Assistant Principal before immersing herself in industry through the prestigious Teacher Release to Industry Program (TRIP) — an experience that became the cornerstone of her thinking around leadership, collaboration and professional cultures. She later spent time in the hospitality world managing her brother-in-law's acclaimed three-hat restaurant, Ezard, where the interplay of results and relationships in high-performance environments further shaped her frameworks. Tracey is the author of Ferocious Warmth, Glue and The Buzz — and has now had over 16,000 people move through The Buzz diagnostic across almost 700 schools. She is a National Fellow of ACEL, the 2022 ACELVic Hedley Beare Educator of the Year, and a Certified Speaking Professional. Her newest book is due for release soon. Connect with Tracey: Website: www.traceyezard.com LinkedIn: Tracey Ezard Facebook: Tracey Ezard — Engage, Collaborate, Act Instagram/X: @traceyezard Books by Tracey Ezard: Ferocious Warmth (also available on Audible and Spotify Premium) Glue The Buzz Other resources mentioned: Heifetz & Linsky — Balcony and Dance Floor metaphor (from Leadership on the Line) Red Brick Thinking by Donna McGeorge The Pruning Principle by Dr. Simon Breakspear and Michael Rosenbath Esther Perel — author and speaker on workplace relationships and relational intelligence Dylan Wiliam — collective efficacy, professional learning cultures Connect with me via: My website: adriennehornby.com.au LinkedIn: linkedin.com/in/adrienne-hornby-a4126a205/ Email: hello@adriennehornby.com.au Well-Led Schools Partnership Program - https://adriennehornby.com.au/school-partnerships/ See omnystudio.com/listener for privacy information.

In this episode of The High Performance Mindset, Dr. Cindra Kamphoff sits down with Glen Guyton—futurist, leadership strategist, and author of The Art of Harmonious Trust—to explore why trust is not a soft leadership concept, but a measurable performance strategy. Glen's work sits at the intersection of trust, employee retention, and future-focused talent development. Drawing from his experience across military, nonprofit, and corporate systems, Glen explains why competitive pay, perks, and policies often fail to retain high performers—and what leaders must understand about trust if they want people to stay, grow, and contribute at their highest level. Throughout the conversation, Glen introduces the concept of harmonious trust and breaks down how it differs from traditional conversations about culture. He shares the patterns he's observed in organizations that retain the right people—not just retain people—and the critical role direct supervisors play in engagement and quiet quitting. He also connects retention to skills development, workforce disruption, and future-ready talent strategy. This episode is a powerful reminder that organizations don't lose people because of change—they lose people when trust erodes during change. Leaders who build trust intentionally don't just improve morale—they create sustainable high performance.     You'll Learn: Why trust is a performance strategy—not just a leadership value The real reason high performers leave even when compensation is competitive What "harmonious trust" means and how to build it The connection between skills gaps and employee retention How supervisors directly influence engagement and quiet quitting Early warning signs that commitment is slipping One practical habit leaders can implement immediately to strengthen trust     Episode Resources & Links Learn more about Glen Guyton: https://www.glenguyton.com/ Order The Art of Harmonious Trust: https://www.glenguyton.com/ Download our 2025 Confidence Crisis Study: https://confidencestudy.com/ Request a Free Mental Breakthrough Call with Dr. Cindra or her team: https://freementalbreakthroughcall.com/ Learn more about the Mentally Strong Institute: https://mentallystronginstitute.com/  

#SecurityConfidential #DarkRhiinoSecurityRobert Siciliano is a cybersecurity and identity theft expert, private investigator, and CEO of Protect Now LLC, with over 30 years of experience protecting people and organizations from fraud, social engineering, and cybercrime. Known for closing the “Human Blindspot,” Robert developed the Strategic Human Firewall™ to help individuals and employees recognize and stop manipulation before technology ever fails. A Certified Speaking Professional and #1 bestselling author of multiple books on identity theft and privacy, he is a frequent media expert on CNN, Fox News, and The Today Show. Robert works at the intersection of physical and digital security, helping organizations defend against AI-driven fraud by strengthening the human layer of security.00:00 Intro01:35 Our Guest02:36 Protecting others for an early age05:48 I got hacked in the 90's09:26 Social Security Numbers on the Dark Web11:00 A Psychological form of denial19:04 The “Human Blindspot”21:00 The Criminals know more about us than we do23:20 Regulatory Compliance25:14 Going through Security with a guide30:03 The Strategic Human Firewall36:00 Change Minds = Change Hearts41:00 Social Engineering: What works?53:31 More about Robert----------------------------------------------------------------------To learn more about Robert visit https://www.linkedin.com/in/robertsiciliano/To learn more about Dark Rhiino Security visit https://www.darkrhiinosecurity.com----------------------------------------------------------------------

#SecurityConfidential #DarkRhiinoSecurityRobert Siciliano is a cybersecurity and identity theft expert, private investigator, and CEO of Protect Now LLC, with over 30 years of experience protecting people and organizations from fraud, social engineering, and cybercrime. Known for closing the “Human Blindspot,” Robert developed the Strategic Human Firewall™ to help individuals and employees recognize and stop manipulation before technology ever fails. A Certified Speaking Professional and #1 bestselling author of multiple books on identity theft and privacy, he is a frequent media expert on CNN, Fox News, and The Today Show. Robert works at the intersection of physical and digital security, helping organizations defend against AI-driven fraud by strengthening the human layer of security.00:00 Intro01:35 Our Guest02:36 Protecting others for an early age05:48 I got hacked in the 90's09:26 Social Security Numbers on the Dark Web11:00 A Psychological form of denial19:04 The “Human Blindspot”21:00 The Criminals know more about us than we do23:20 Regulatory Compliance25:14 Going through Security with a guide30:03 The Strategic Human Firewall36:00 Change Minds = Change Hearts41:00 Social Engineering: What works?53:31 More about Robert----------------------------------------------------------------------To learn more about Robert visit https://www.linkedin.com/in/robertsiciliano/To learn more about Dark Rhiino Security visit https://www.darkrhiinosecurity.com----------------------------------------------------------------------

Paul Fairweather CSP was once described as equal parts zen and espresso. Award-winning architect, CEO, co-founder of TEDxBrisbane, co-hostof The Common Creative podcast, finalist in Australia's prestigious portrait Archibald Prize, designer, inventor, illustrator ... Paul Fairweather is a Certified Speaking Professional delivering conference keynotes and author of Bold, Brave and a bit Quirky. Paul's mission is to give people courage to create and confidence to connect, often with a splash of watercolour and a twist of lemon. Paul helped our group drop our fear of drawing and paint a lemon watercolor, now framed in my kitchen. Paul Fairweather lives in Brisbane, Australia, the home of the 2032 Olympics. SOUNDBITES [0:02] How Vincent van Gogh became famous posthumously through letters, sketches, and story. [1:42] Turning a personal creative skill into a leadership and speaking signature. [2:19] A memoir-meets-manifesto style that makes creativity practical and accessible. [2:55] The “overflow” zone where challenge exceeds ability and creativity kicks in. [4:22] Beating procrastination by starting and suspending judgment. [6:24] Starting one idea often triggers many more. [6:54] How brain networks switch modes to generate ideas. [9:47] Using doodles and handwritten notes to boost attention and insight at work. [10:28] Leading for creativity by setting boundaries without over-prescribing. [11:44] Finding the second right answer through multiple options. [13:00] Inspiration, action, and connection as a balance of creative opposites. [14:32] Reframing procrastination as the gap where ideas evolve. [15:16] Building improvement thinking without idea-ownership friction. [15:59] Defining the script: fully scripted, ad lib, or improv. [17:36] Ad lib versus improv as degrees of structure. [17:50] Leading through uncertainty long enough to reach better solutions. [20:13] Communicating beyond words with visuals and images. [20:44] Metaphors plus story, message, and visuals for complete communication. [22:25] Bringing creative courage and fresh thinking into everyday work. CONTACT PAUL FAIRWEATHER https://www.paulfairweather.com/ Buy the book: https://www.paulfairweather.com/store-1 CONTACT PODCAST HOST, NINA SUNDAY Nina Sunday's latest book, ‘'Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can't Fake'' now on Amazon - paperback or kindle. Amazon USA ⁠⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠⁠ You can read any Kindle eBook on your PC, laptop or phone; you don't need a Kindle device.  === To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs⁠ ⁠ === Learn more about your ad choices. Visit megaphone.fm/adchoices

For the first time in history, workplaces now span five generations, forcing leaders to rethink long-standing assumptions about motivation, communication, and career growth. As Gen Z enters the workforce, they bring expectations shaped by a desire for meaningful work, clear development paths, and work-life balance—rather than traditional, one-size-fits-all career ladders. In an era marked by labor shortages and widening skills gaps, particularly in the trades, leaders who fail to clearly articulate direction, purpose, and opportunity risk losing talent before it ever fully engages.So, how do leaders motivate, align, and retain people who want more than “because I said so”? And what does effective leadership actually look like when titles matter less than trust?These questions are at the heart of the latest episode of Straight Outta Crumpton, hosted by Greg Crumpton, featuring keynote speaker, author, and leadership strategist Stan Phelps. Together, they explore how communication, self-advocacy, and purpose-driven leadership can bridge generational divides and unlock potential—especially in environments where traditional management models fall short.Top insights from the talk…Why clear communication isn't complete until others can repeat—and act on—the message in their own words.How Gen Z's emphasis on purpose over pay is reshaping leadership expectations.Why “warmth” (intent) matters even more than competence when building trust and influence.Stan Phelps is a globally recognized keynote speaker, workshop facilitator, and author who helps organizations drive loyalty, growth, and word-of-mouth through customer and employee experience, differentiation, and purpose-driven strategy. A Certified Speaking Professional, former IBM Futurist, and Forbes contributor, he has delivered keynotes and workshops in 24 countries for Fortune 100 brands including IBM, Disney, UPS, Microsoft, and Target. Drawing on 5,000+ case studies and his Goldfish methodology, Stan equips leaders across Sales, Marketing, HR, and Operations with practical, action-oriented ideas that deliver measurable business results.

Theresa Rose is a Brand and Business Crystallizer, Strategic Co-Creator, 2x TEDx Speaker, and Certified Speaking Professional who works with experts and their businesses to create one-of-a-kind visual brands they can draw on a cocktail napkin. Using her Crystallization Process, Theresa helps thought leaders, entrepreneurs, and executives readying for transition to  Clarify, Amplify, and Monetize their Brilliance. Whitney website: https://www.theresarose.com/clear Show notes: https://successgrid.net/sg252/ If you love this show, please leave a review. Go to https://ratethispodcast.com/successgrid

As wealth transfers across generations, cybercriminals are positioning themselves to intercept it.In this episode of The Agent of Wealth, host Marc Bautis is joined by Robert Siciliano, one of the nation's most trusted authorities on cybersecurity, identity theft, and fraud prevention.Robert is a private investigator, Certified Speaking Professional, bestselling author, and the creator of The Strategic Human Firewall™. You've likely seen him on CNN, MSNBC, Fox, or The Today Show, helping millions understand how cybercriminals think — and how to stay one step ahead of them.Together, Marc and Robert explore why affluent families are increasingly targeted by fraudsters, how denial and misplaced trust make people vulnerable, and why AI-driven scams like deepfake voices and impersonation are changing the threat landscape entirely.In this episode, you will learn:Why “It won't happen to me” is one of the most dangerous mindsets in cybersecurity — and how denial quietly increases risk.Why affluent families and older generations are prime targets right now.How modern scams actually work, including wrong-number texts, romance scams, and long-game trust-building tactics.What practical steps can be taken to reduce risk immediately.The role adult children and trusted advisors play in protecting aging parents without taking away independence.And more!Tune in for a candid, eye-opening conversation about why situational awareness — not paranoia — is the new baseline for protecting wealth, identity, and family legacy in a digital world.Resources:Episode Transcript & Blog | protectnowllc.com | Bautis Financial: 8 Hillside Ave, Suite LL1 Montclair, New Jersey 07042 (862) 205-5000 | Schedule an Introductory CallWant to be a guest on The Agent of Wealth? Send Marc Bautis a message on PodMatch, here: https://tinyurl.com/mt4z6ywc

David Newman drops some serious truth bombs about why traditional sales tactics feel so gross—and what to do instead. He breaks down his "relationship-first" approach to business, explains why being divisive with your values is actually your competitive advantage, and shares how to escape the feast-or-famine cycle that keeps so many video businesses stuck. This isn't about tricks or scripts—it's about becoming the kind of person clients naturally want to work with. Key Takeaways Your values should filter clients in AND out—stop trying to convince everyone and start attracting the right ones The feast-or-famine cycle happens when you're focused on the next sale instead of building genuine relationships Being "divisive" with your beliefs isn't political—it's strategic positioning that saves everyone time Sales doesn't have to feel pushy when you lead with service and let your values do the filtering About David Newman David Newman, CSP. David is a Certified Speaking Professional®, a popular keynote speaker, and the author of the new book, Market Eminence: 22 Strategies to Build a Bold Personal Brand, Become a BusinessCelebrity, and Drive Unstoppable Growth. He works with founders, mid-marketCEOs, and professional services firms who want to play bigger, grow faster, and become a category of one. David's previous books are Do It! Selling, Do It! Speaking, and Do It! Marketing (an international bestseller translated into six languages). David is also the host of the globally ranked top 1% podcast, The Selling Show, with over 500 episodes. In This Episode [00:00] Welcome to the show! [03:47] Meet David Newman [11:11] Question Based Selling [18:17] Be Fully Present [23:04] How To Deal With Ghosting [26:15] Market Eminence [32:41] Be More Of Yourself [46:06] Connect with David [48:31] Outro Quotes "Don't worry about being a better salesperson, be a better person." - David Newman "We are not in the convincing and persuading business. We are in the filtering and sorting business." - David Newman "Action eliminates fear. Doing anything is better than doing nothing." - David Newman "Your sales process is not a matter of convincing and persuading—it's automatic filtering and sorting based on your point of view, your beliefs, your values." - David Newman Guest Links Visit David Newman's website to learn more about his work and services. Check out The Selling Show, David Newman's podcast Follow David Newman on social media: LinkedIn, Instagram, Facebook, YouTube, and X (Twitter). Links Join the Grow Your Video Business Facebook Group  Follow Ryan Koral on Instagram Follow Grow Your Video Business on Instagram Join the Studio Sherpas newsletter

Listen to today's podcast... “This year, I am going to earn my CSP.” That is what I said several years ago at this time. And thankfully, I can say that after many hours of sweating it through, I received my Certified Speaking Professional designation in San Diego, California July 2007. For many of us, New Year's Resolution Week is a time to reflect on the changes that we want and need, and in doing so we compile a list of resolutions. Unfortunately if our resolutions happen not to work out as we had hoped, we tend to put off trying again until the following year. Take One Action Today To Build Your #Resiliency!      Tip For Building Resiliency and Celebrating New Years Resolutions Week: Visualize It Many experts agree that the resolution itself is too often equated with the plan when it is only one part of the overall plan. One tip is to visualize the future.  Identify and visualize what feelings will come about by you achieving your goal. Replay this image regularly. The more details the better! Everyday is a new challenge to live the way you intend to, according to your passions and purpose. Remember, it takes less effort to stay the same than it does to change. Most goals require stepping outside of your comfort zone and that is why many people give up. Looking for more ways to build your resiliency? Take my free on-line vulnerability test at worksmartlivesmart.com under the resources and courses tab. #mentalhealth #hr

Get the inside scoop on how Sam Demma became the youngest Certified Speaking Professional and booked over 750 paid speaking gigs, all before 2025. In this episode of Speakernomics, Sam breaks down the exact outreach and sales strategies that built his thriving speaking business in the education market.Here's what you'll learn in this episode:* How Sam focused and expanded his market from local schools in Ontario to the entire US and Canada* The concrete sales and outreach tactics he used to land hundreds of gigs, including video emails and social media* Why value always wins over budget objections—and how to position yourself for higher fees* The three-part sales playbook (pre-call, during-call, post-call) Sam uses to consistently close 30-40% of leads* Creative ways to turn “no” into new opportunities and keep your speaking pipeline fullIf you want a no-nonsense blueprint for growth as a professional speaker, this episode is packed with actionable advice you can use right away! Become an NSA Member! https://nsaspeaker.org/join/#membership THRIVE 2026! You NEED to be here! https://thrive.nsaspeaker.org/ Learn more about your ad choices. Visit megaphone.fm/adchoices

On episode 532 of The Nurse Keith Show nursing and healthcare career podcast, Keith welcomes back Dr. Renee Thompson, the CEO and Founder of The Healthy Workforce Institute. In the course of this wide-ranging conversation, Keith and Renee reminisce about the very early days of nurses hanging out on Twitter, dabbling in podcasts, and finding one another in the wider nursing universe. Keith and Renee also chat about nurse bullying and incivility, where we find the profession at this time in history, where we might be headed, and what might make things better. Importantly, Keith also reflects on his podcasting journey, and the fact that this will be last interview recorded for The Nurse Keith Show for the foreseeable future. When and if the show returns is currently up for grabs, but if Keith is so moved, the podcast may reemerge from time to time. Whether you're a long-time listener or you've just discovered the show, the episode archive will remain available wherever you find podcasts, and please know that you, the listener, are greatly appreciated. Dr. Renee Thompson is the CEO & Founder of the Healthy Workforce Institute, working with healthcare leaders to cultivate a professional workforce by addressing bullying and incivility. Renee is a bestselling author, hosts a popular podcast, and is one of only 30 nurses worldwide to hold the prestigious Certified Speaking Professional designation. In 2018, she was recognized as one of LinkedIn's Top 10 Voices in Healthcare for her contributions to the global online healthcare community. In 2022 and 2023, she was identified as one of LinkedIn's top 5 Nurse Influencers.  In 2022, Renee was inducted as a Fellow of the American Academy of Nursing for her work to eradicate disruptive behaviors in healthcare, and in March 2026, Renee will be inducted as a Fellow of the American Organization for Nursing Leadership for her sustained contributions to the specialty of nursing leadership, commitment to service, and influence in shaping healthcare by addressing disruptive behaviors. Renee and her team are on a mission to create a world where bullying and incivility are immediately rejected, and kindness, respect, and professionalism become the new norm. Connect with Dr. Renee Thompson and the Healthy Workforce Institute: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Healthy Workforce Institute (HWI) HWI on Facebook HWI on Instagram Dr. Renee Thompson on LinkedIn YouTube Dr. Thompson's Coffee Break Podcast Contact Nurse Keith about holistic career coaching to elevate your nursing and healthcare career at ⁠⁠⁠⁠⁠NurseKeith.com⁠⁠⁠⁠⁠. Keith also offers services as a motivational and keynote speaker and freelance nurse writer. You can always find Keith on⁠⁠⁠⁠⁠ LinkedIn⁠⁠⁠⁠⁠. Are you looking for a novel way to empower your career and move forward in life? Keith's wife, Shada McKenzie, is a gifted astrologer and reader of the tarot who combines ancient and modern techniques to provide valuable insights into your motivations, aspirations, and life trajectory, and she offers listeners of The Nurse Keith Show a 10% discount on their first consultation. Contact Shada at ⁠⁠⁠⁠⁠TheCircelandtheDot.com ⁠⁠⁠⁠⁠or shada@thecircleandthedot.com.

In this episode with Michelle Pascoe, we lift the lid on mystery shopping and what it really reveals about leadership, service, and customer experience. From why traditional surveys fail, to how insight-based mystery shopping exposes what leaders never see when they are not present, this conversation explores how organisations can turn observation into improvement. We also look at generational expectations, the role of robotics, and why human connection still matters more than ever. SOUNDBITES Mystery shopping explained beyond the myths.Why surveys fail when feedback goes nowhere.What leaders miss when they are not on site.How insight-based reports outperform tick-box scores.The role of human connection alongside robotics.What Gen Z expects from seamless service.Why Net Promoter Score needs context to matter.Turning customer data into real improvement. ABOUT MICHELLE PASCOE Contact: https://www.michellepascoe.com LinkedIn: https://www.linkedin.com/in/michellepascoe/ Renowned for her expertise in the hospitality industry and backed by over three decades of experience, Michelle Pascoe is a Mystery Shopping expert, a Certified Speaking Professional delivering conference keynotes on the Customer Experience as well as workshops on Customer Service Excellence to frontline teams. ABOUT PODCAST HOST, NINA SUNDAY Nina Sunday's latest book, ‘'Manage Self, Lead Others: Constructive Conversations, True Self-Leadership, and Culture You Can't Fake'' now on Amazon - paperback, Kindle or audiobook. Amazon USA ⁠⁠⁠⁠https://a.co/d/3WaplI9⁠⁠⁠⁠ Amazon Australia ⁠⁠⁠⁠https://amzn.asia/d/0KwghaM⁠⁠⁠⁠ If you would be willing to leave a review so others know it's a good read, Nina would appreciate it. === Brainpower Training Australia To learn more about face-to-face training programs with Nina Sunday or one of her experienced Facilitators from Brainpower Training Pty Ltd in Australia Pacific, visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/signature-programs/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === Speaking site: NinaSunday.com To visit Nina Sunday's speaker site for global in-person speaking bookings visit: ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.ninasunday.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ === LinkedIn: Connect with Nina Sunday on LinkedIn ⁠⁠⁠⁠⁠⁠HERE⁠⁠⁠⁠⁠⁠ === Blog To subscribe to Nina Sunday's blog go to ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.brainpowertraining.com.au/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠and scroll to bottom of page to register. Learn more about your ad choices. Visit megaphone.fm/adchoices

Something New!  For HR teams who discuss this podcast in their team meetings, we've created a discussion starter PDF to help guide your conversation. Download it here https://goodmorninghr.com/EP230  In episode 230, Coffey talks with Linda Swindling about how HR professionals can build negotiation skills, increase approachability, and advocate more effectively inside their organizations.  They discuss why people fear negotiation and how media influences our mindset; the role of everyday micro-negotiations in building confidence; how to uncover true needs through strategic questioning; using the A-S-K framework to navigate difficult conversations; ways HR can speak up when discussions go off-track; understanding personality and negotiation styles; overcoming internal narratives that limit assertiveness; developing boundaries and protecting emotional energy; and helping leaders adopt negotiation as a core communication skill.  You can find Linda's assessments and tools including the “What's My DEAL Style?”, “How Well Do You Ask?” assessments and “Negotiate Like a CEO” E-Book here https://www.lindaswindling.com/assessments  Good Morning, HR is brought to you by Imperative—Bulletproof Background Checks. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com.   If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com.   About our Guest:  Linda Swindling, CSP, CPAE, is a globally recognized expert in negotiation, high-stakes communication, and leadership influence. Ranked among the Top 15 Negotiators in the World by Global Gurus for six consecutive years, she equips leaders and professionals to negotiate what matters—from closing major deals to dealing with workplace drama with confidence and clarity.  A Certified Speaking Professional and inductee into the National Speakers Association's Speaker Hall of Fame (CPAE), Linda is also a Professor of Practice in Negotiation and Dispute Resolution at the University of Texas at Dallas.  Her negotiation expertise was refined in the courtroom and the boardroom as a practicing corporate attorney and later, a strategic advisor to CEOs. During her 10 years practicing law, Linda became a partner and a mediator, successfully negotiated several million-dollar deals, and resolved cases that “couldn't be settled.”  For more than 25 years, she has delivered innovative, research-based programs which result in better conversations, proactive dispute resolution, and high-performance leaders and teams. You won't hear anecdotal or intangible theories based on books she read. Instead, you get strategies that produce breakthrough outcomes and lasting results.  Linda's clients include Fortune 100 companies, government agencies, and associations seeking to boost performance, build resilient cultures, and champion change. The creator of the popular Passport to Success book series, she is the author/co-author of more than 20 books including Ask Outrageously, Stop Complainers and Energy Drainers, and The Manager's High-Performance Handbook.  Whether she's speaking from the stage or coaching executives behind the scenes, Linda empowers professionals to use their voices effectively, resolve conflict respectfully, and negotiate durable outcomes that benefit all parties.  Linda Swindling can be reached at: https://www.facebook.com/JourneyOnLindaSwindling https://x.com/LindaSwindling https://www.linkedin.com/in/lindaswindling/ https://www.youtube.com/@LindaSwindling  About Mike Coffey:  Mike Coffey is an entrepreneur, licensed private investigator, business strategist, HR consultant, and registered yoga teacher. In 1999, he founded Imperative, a background investigations and due diligence firm helping risk-averse clients make well-informed decisions about the people they involve in their business. Imperative delivers in-depth employment background investigations, know-your-customer and anti-money laundering compliance, and due diligence investigations to more than 300 risk-averse corporate clients across the US, and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies. Imperative has been named a Best Places to Work, the Texas Association of Business' small business of the year, and is accredited by the Professional Background Screening Association.  Mike shares his insight from 25+ years of HR-entrepreneurship on the Good Morning, HR podcast, where each week he talks to business leaders about bringing people together to create value for customers, shareholders, and community. Mike has been recognized as an Entrepreneur of Excellence by FW, Inc. and has twice been recognized as the North Texas HR Professional of the Year.  Mike serves as a board member of a number of organizations, including the Texas State Council, where he serves Texas' 31 SHRM chapters as State Director-Elect; Workforce Solutions for Tarrant County; the Texas Association of Business; and the Fort Worth Chamber of Commerce, where he is chair of the Talent Committee. Mike is a certified Senior Professional in Human Resources (SPHR) through the HR Certification Institute and a SHRM Senior Certified Professional (SHRM-SCP). He is also a Yoga Alliance registered yoga teacher (RYT-200) and teaches multiple times each week. Mike and his very patient wife of 28 years are empty nesters in Fort Worth.  Learning Objectives: Identify the psychological barriers that make negotiation feel uncomfortable for most professionals. Apply the A-S-K framework to improve preparation, questioning, and next-step planning. Strengthen leadership communication by encouraging employees and executives to clearly express what they really want.  

This week on the KORE Women podcast, Dr. Summer Watson is joined by Diane DiResta, who is a Certified Speaking Professional, author of Knockout Presentations, and one of the Top 20 Speaker Coaches in the world. She's helped leaders command rooms across the globe and now she's here to help you find your voice in a noisy, AI-driven world. We talk about why public speaking is more important than ever, why old-school presentation tactics are falling flat, and how to stop playing it safe and start owning the room. You can connect with Diane DiResta on: LinkedIn and YouTube and at www.diresta.com http://www.linkedin.com/in/dianediresta http://www.diresta.com http://www.youtube.com/dianediresta.com Thank you for taking the time to listen to the KORE Women podcast and being a part of the KORE Women experience. You can listen to The KORE Women podcast on your favorite podcast directory - Pandora, iHeartRadio, Apple Podcast, Google Podcast, YouTube, Spotify, Stitcher, Podbean, JioSaavn, Amazon and at: www.KOREWomen.com/podcast.  Please leave your comments and reviews about the podcast and check out KORE Women on Instagram, Twitter, and Facebook.  You can also learn more about Dr. Summer Watson, MHS, PhD, KORE Women, LLC, the KORE Women podcast, KORE Business Solutions (a Virtual Assistant service) and Cross-Generational Consultation Services by going to: www.korewomen.com. Thank you for listening! Please share this podcast with your family and friends. #KOREWomenPodcast #PublicSpeaking #ExecutivePresence #SpeakWithConfidence #LeadershipVoice 

Susan Leahy, MA, CSP is a dynamic and inspiring speaker, trainer, and coach with over 20 years of experience transforming leaders and boardrooms. As the founder of Robert's Rules Made Simple, she has trained and coached more than 10,000 board members and meeting chairs across North America, giving them the skills and confidence to run healthy, effective, and engaging meetings.Susan's passion for this work is deeply personal. After watching her mother serve five years on a dysfunctional city government board, she saw how toxic meetings don't just waste time—they drain health, energy, and life. While she doesn't believe that experience caused her mother's cancer, she knows it didn't help. That realization fuels her mission: using Robert's Rules not just as a productivity tool, but as a pathway to healthier, more respectful, and more human meeting dynamics.A Certified Speaking Professional and founding member of the Association of Transformational Leaders, Susan brings humor, heart, and practical strategies to every stage. Her message is simple yet profound: Time is life, and your life matters—stop wasting it in poorly run meetings.Download Episode TranscriptEpisode HighlightsMeet Susan Leahy: Susan shares her unique background growing up with a mother who was a professional clown (yes, really!), and how that early exposure to creativity and joy impacted her approach to life and her business today.Origin Story: Susan recounts how, as a teenager, she joined her mother at a junior college class on Robert's Rules of Order—her first introduction to meeting management that would later shape her career.What Are Robert's Rules of Order?Susan explains the history behind Robert's Rules, why General Henry M. Robert wrote a parliamentary procedure handbook in 1876, and how it became the gold standard for running board and organizational meetings.She discusses how these rules can help bring order, civility, and effectiveness to meetings of all sizes—whether for large organizations, small nonprofits, HOAs, or even family discussions.Modernizing a Classic: Susan reveals how she brings energy, fun, and modern relevance to the (traditionally dry) topic of Robert's Rules—making the process more accessible, less intimidating, and empowering for today's leaders.From Boardroom to Bedroom: The conversation takes a fascinating turn as Susan talks about how the principles of structure, order, and intention can also be applied to personal relationships—including marriage. She notes that having structure actually frees people up to communicate better and have more fun.Practical Wisdom:How understanding just seven fundamental motions can help anyone feel more confident in running or participating in meetings.The importance of having an agenda, setting intention, and valuing everyone's time and life.Why structure in meetings and relationships creates more “rhythm” and less chaos.Empowering Leaders: Susan shares stories from her 20+ years in this field, including helping boards resolve conflict before turning to lawyers, and how simple changes in meeting dynamics can make a world of difference.Decision-making in the Age of AI: Both Liz and Susan discuss the irreplaceable human element of group decisions and why, despite advances in technology, real conversations and choices should remain a uniquely human process.Resources and How to Work with Susan: Whether for your board, your business, or your personal life, Susan offers online programs and coaching to help you “chair a meeting with confidence” and create healthier dynamics—everywhere.Links MentionedVisit robertsrulesmadesimple.com for Susan's online training programs on meeting management and parliamentary procedure.For personal/couples coaching and resources: susanleahy.comKey TakeawayEffective meetings (and relationships!) thrive on clear structure, intention, and respect for everyone's time—because “time equals life.” By learning even the basics of Robert's Rules and bringing purposeful energy into your gatherings, you can create healthier, happier environments at work and at home.Connect with Susan:robertsrulesmadesimple.comsusanleahy.com Hosted on Acast. See acast.com/privacy for more information.

What if you could spend just one day sharing your product or service with an irresistible offer—and turn that one event into a multimillion-dollar business by harnessing the power of a single presentation?Most entrepreneurs spend years trying to grow their business through endless marketing tactics, but few realize they could be just one presentation away from the breakthrough they've been chasing. Whether it's on a stage or in a boardroom, one powerful presentation can change everything. Which is exactly what happened to today's guest.Today, I'm thrilled to welcome Colin Boyd back on the podcast. Colin is a Certified Speaking Professional, founder of the Sell From Stage Academy®, and author of One Presentation Away. Colin has helped some of the biggest names in the expert space design presentations that convert clients without sales-y or slimy tactics. In addition to experts such as Amy Porterfield, James Wedmore, and Jenna Kutcher, he has also collaborated with major corporations, including Coca-Cola, Suncorp, and Hewlett-Packard, to name a few.In our conversation, Colin explains how anyone can craft their origin story into a conversion story, one that connects and converts authentically to drive exponential growth in their business.In this episode, you'll learn: 1.) How to reframe selling as an act of service and remove feelings of guilt from your mindset. 2.) How to structure presentations that organically leads to a yes and convert more prospects into clients.3.) How to sell from stage without feeling “salesy,” by using Colin's framework for turning selling into serving and making irresistible offers that people are excited to say yes to.Show Notes: LifestyleInvestor.com/262Tax Strategy MasterclassIf you're interested in learning more about Tax Strategy and how YOU can apply 28 of the best, most effective strategies right away, check out our BRAND NEW Tax Strategy Masterclass: www.lifestyleinvestor.com/taxStrategy Session For a limited time, my team is hosting free, personalized consultation calls to learn more about your goals and determine which of our courses or masterminds will get you to the next level. To book your free session, visit LifestyleInvestor.com/consultationThe Lifestyle Investor InsiderJoin The Lifestyle Investor Insider, our brand new AI - curated newsletter - FREE for all podcast listeners for a limited time: www.lifestyleinvestor.com/insiderRate & ReviewIf you enjoyed today's episode of The Lifestyle Investor, hit the subscribe button on Apple Podcasts, Spotify, or wherever you listen, so future episodes are automatically downloaded directly to your device. You can also help by providing an honest rating & review.Connect with Justin DonaldFacebookYouTubeInstagramLinkedInTwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The use of AI has become prevalent, but how much should you use AI to develop and present your speech?   Today, Mark and Darren are joined by their fellow World Champion and Certified Speaking Professional, Ed Tate, as they discuss ways to ethically use AI as you create your unforgettable presentation.   SNIPPETS:   • AI can be relied on too heavily   • There always has to be a human in the middle   • Be committed to YOUR content   • Be connected to YOUR content   • Use AI as an intern   • Let AI help, but don't rely on it   • Use YOUR voice   • Own your speech   • Don't be lazy   • Bring your personality to every presentation   Work with Mark and Darren: https://www.stagetimeuniversity.com/get-a-speaking-coach/   Check Out Stage Time University: https://www.stagetimeuniversity.com  

Money isn't just about math—it's about meaning. It's not just dollars in the bank, it's the beliefs in your heart. Today on Money 911, we're diving into the beautiful truth that your financial life will rise to meet the level of your mindset. Our guest, Joyce Marter, is a licensed psychotherapist, a Certified Speaking Professional, and the award-winning author of The Financial Mindset Fix. She's been featured on CNN, MTV, and The Wall Street Journal, and her work has touched countless lives by revealing one powerful truth: when you heal your relationship with yourself, you heal your relationship with money. This isn't just a conversation about wealth—it's about worth. It's about breaking free from fear, rewriting the inner script that says ‘not enough,' and stepping into a life overflowing with possibility, purpose, and peace. Learn more about your ad choices. Visit megaphone.fm/adchoices

Kevin McCarthy is the author of the bestselling book, BlindSpots – Why Good People Make Bad Choices, and holds the highest certification recognized globally by the speaking industry, the Certified Speaking Professional. What were the blind spots that led to your downfall, and how can other entrepreneurs recognize similar risks before it's too late? How can self-awareness and emotional intelligence change the trajectory of a business leader's success? What practical tools can aspiring entrepreneurs use to avoid ethical missteps and make better decisions under pressure? Why do talented subject matter experts often struggle when promoted into leadership — and how can they make that transition successfully? What does it really take to build a resilient, people-centered business culture — especially after hitting rock bottom? Kevin McCarthy Kevin McCarthy is the author of the bestselling book, BlindSpots – Why Good People Make Bad Choices, and holds the highest certification recognized globally by the speaking industry, the Certified Speaking Professional. An award-winning sales professional, he built one of the largest Century 21 offices in America, then developed and sold a dot-com startup. In 2004, his boss was arrested for the largest stock fraud in Washington State history. As a result, Kevin spent 33 months in federal prison for a crime he didn't knowingly commit. There he studied Cognitive Psychology and recognized — then deeply researched — the blind spots that lead to his predicament. Today, Kevin and his team empower leaders to uncover their blind spots, harness their innate talent, and drive peak performance through enhanced self-awareness and emotional intelligence. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of Excellent Executive Coaching a company that specializes in leadership development.

“Can't I just add a couple of exercises to my keynote and create a killer training program?” Over the past two decades, Darren and Mark have heard that question numerous times, and the short answer is “No.”   Today, they get comprehensive answers from their fellow World Champion and Certified Speaking Professional, Ed Tate...the trainer's trainer. Not only do they discuss the differences between speaking and training, but they also delve into the mindset and methods that will help you deliver unforgettable training.   SNIPPETS:   • Speaking and training are different   • Keynotes contain a higher level of abstraction   • Keynotes affect thinking, training affects behavior   • Audience engagement is key   • Make ideas actionable   • Instructions have various levels   • Provide content in digestible pieces   • Serve different learning styles   • Repetition is your friend   • Give content in different modalities   • Debrief activities   Check out Train-the-Trainer Workshop: https://www.stagetimeuniversity.com/workshops/train-the-trainer/

Alle reden von Morgenroutinen, von 5:00 Uhr aufstehen, Eisbädern und Journaling. Aber kaum einer sagt dir die Wahrheit: Routinen machen dich nicht erfolgreich. Sie sind nur das Symptom. Erfolg entsteht nicht, weil du eine Checkliste abhakst. Erfolg entsteht, weil du ein Ziel hast, das so stark ist, dass dein Verhalten sich automatisch darum ordnet. Arnold Schwarzenegger hat nicht wegen einer „Morgenroutine“ Olympia gewonnen – sondern weil er ein klares Ziel hatte, und alles andere zwangsläufig Routine wurde. In dieser Folge zerlegt Dirk Kreuter den Routinen-Mythos. Er zeigt, warum die eigentliche „Master-Routine“ nur darin besteht, dein Ziel immer wieder neu zu justieren. Ohne Ziel sind Routinen nur Lifestyle-Hacks. Mit Ziel werden Routinen unvermeidbar.

70–90 % aller Kaufentscheidungen laufen unbewusst. Doch was löst das Ja wirklich aus? In dieser Episode verrät Dirk Kreuter die fünf entscheidenden Kaufmotive, die weit über Emotion und Features hinausgehen. Ob B2B oder B2C – Kunden kaufen Sicherheit, Status und Entlastung, nicht deine Produktdetails. Lerne, wie du deine Argumentation so ausrichtest, dass deine Abschlussquote steigt – und warum fast alle Verkäufer an der Oberfläche scheitern. Pflichtfolge für Unternehmer, Selbstständige und Vertriebler.

Dirk Kreuter nimmt dich mit an den Punkt, an dem alles begann. Keine Heldengeschichte, sondern echte Entscheidungen, Zweifel, Übung und die Stunde, in der aus ersten Produktschulungen ein Beruf mit Wirkung wurde. Du hörst, wie Lernen am Kunden wirklich funktioniert, warum Fokus mehr bringt als Talent und welche Schritte aus einem Trainer einen Mentor für Unternehmer gemacht haben. Du nimmst mit • wie du Zugang zu Könnern bekommst und davon praktisch profitierst • wie du Inhalte testest, straffst und in Formate gießt, die tragen • wie du Systeme baust, die Umsetzung leichter machen als Ausreden • woran du deine nächste Stufe erkennst und den Übergang sauber schaffst Diese Episode ist für alle, die mehr aus ihrer Expertise machen wollen. Für Unternehmer, Selbstständige und Trainer, die Wirkung statt Beschäftigung suchen. Am Ende hast du einen klaren nächsten Schritt, den du heute gehen kannst. Starte jetzt und speichere die Folge, damit du die entscheidenden Prinzipien immer wieder abrufen kannst. Das YouTube-Video vom 10. Juni 2018, in dem ich meine Entstehungsgeschichte erstmals erzähle. Unpolierter Sound, klare Prinzipien. https://www.youtube.com/watch?v=4jljwpW0TRU Kostenloser Live-Workshop alle zwei Wochen. Zwei Stunden Vertrieb, Marketing und Unternehmertum: http://workshop.dirkkreuter.com/ Dirk Kreuter – Europas bekanntester Verkaufstrainer, Unternehmer & Bestseller-Autor Als führender Verkaufstrainer und Certified Speaking Professional begeistert Dirk Kreuter seit 1990 mit seinen Vorträgen in 16 Ländern und hat den Guinness-Weltrekord für das größte Vertriebstraining der Welt aufgestellt. Mit über 100 Publikationen – darunter Bücher, Hörbücher und Online-Kurse – gilt er als einer der Vordenker in den Bereichen Verkauf, Akquise und unternehmerisches Wachstum. Seine Bücher zählen zu den meistgelesenen Bestsellerwerken im deutschsprachigen Raum zu den Themen Verkauf, Akquise und unternehmerischer Erfolg. Auf seinen Bühnen standen bereits mehr als 10.000 begeisterte Teilnehmer. In diesem Podcast teilt Dirk seine bewährten Strategien, praxiserprobten Verkaufstechniken und unternehmerischen Erfolgsprinzipien – klar, direkt und ohne Umschweife. Freu dich auf echte Erfolgsstories, tiefgehende Analysen und sofort umsetzbare Tipps, die dich und dein Business vom Mitläufer zum Marktführer bringen. Egal, ob du mehr Umsatz, bessere Kunden oder ein skalierbares Unternehmen willst – hier bekommst du den Erfahrungsschatz eines Mannes, der den Vertrieb im deutschsprachigen Raum geprägt hat wie kein anderer. Das ist dein wöchentlicher Boost für Vertrieb, Business & Erfolg. Weitere Ressourcen:

In dieser Folge räumt Dirk Kreuter mit dem Bestseller-Mythos auf: Nicht Talent oder Zufall bringen dich auf Platz 1, sondern ein sauberes System. Beim ersten Versuch scheiterte er, weil die Bücher in der entscheidenden Woche gar nicht im Handel waren. Beim zweiten Versuch trotz großem Budget wieder: Systemfehler. Erst beim dritten Anlauf – mit eigener Reichweite, klarem Marketingplan und dem richtigen Verlag – war Bestseller Platz 1 die logische Folge.

‍ New: Valora - Your AI Business Coach Turn the wisdom from this episode into practical actions for your business in minutes. Click here now to access the tool > ‍ How to Lead with Quiet Confidence and Create Partnerships that Thrive Does it sometimes feel as though the workplace, or business world, was designed for the loudest voices, not for you? In this episode of The Brilliant Business Book Festival, I'm joined by Jennifer Kahnweiler, author of The Introverted Leader (3rd Edition): Building on Your Quiet Strength, and several other books that change the business game. Her work shines a light on what so many of us have felt: introverts aren't less capable, they simply lead differently. And when they're allowed to do so, the results can be extraordinary. What follows isn't just a recap of our conversation. It's a deeper dive into why introversion is a leadership advantage, how introverts and extroverts can form “genius opposites” partnerships, and how practical tools like delegation and preparation can transform how we show up at work. You'll learn how understanding your natural wiring can help you prepare, communicate, and collaborate more powerfully, without pretending to be someone you're not. If you've ever felt overlooked in meetings, frustrated by fast-paced demands, or unsure how to delegate without losing your standards, this conversation will give you tools, strategies, and confidence to lead on your own terms. ‍ ‍ Prefer to WATCH instead of read? Visit: https://www.youtube.com/@melittacampbell/podcasts ‍ ‍ “Quiet leaders aren't less capable — they're often more prepared, more observant and more trusted.” - Jennifer Kahnweiler ‍ Why Introversion is a Leadership Strength For too long, introversion has been cast as something to overcome. “Speak up more.” “Be more confident.” “Network like extroverts.” ‍ But Jennifer reminds us: introversion isn't a flaw. It's a foundation. Introverted leaders thrive because they bring qualities that today's organisations desperately need: ‍ Preparation: the ability to walk into a room having thought through angles, questions, and next steps. Deep listening: a skill that makes colleagues and clients feel truly heard. Meaningful connection: not surface-level networking, but genuine one-to-one or small group relationships that last. Think of it like gardening. Extroverts may scatter seeds widely, covering ground quickly. Introverts plant fewer seeds, but tend and water them with patience … leading to stronger, longer-lasting growth. ‍ When introverts stop trying to keep up with the loudest voices and instead honour their natural wiring, leadership begins to feel more natural, more energising, and more effective. ‍ Making the Most of “Genius Opposites” One of Jennifer's most fascinating frameworks is what she calls “genius opposites”: introverted–extrovert partnerships that, when nurtured properly, create exponential results. Through her research, she developed the ABCDE model for making these partnerships thrive: A – Accept the Alien: stop trying to change your partner; embrace their difference. B – Bring on the Battles: don't avoid conflict, air it out early before resentment builds. C – Cast the Character: put people in roles where their strengths shine (the extrovert waving people down at a trade show; the introvert taking them deeper once they're at the booth). D – Destroy the Dislike: you don't have to be best friends, but you do need mutual respect, and a little humour goes a long way. E – Each Can't Offer Everything: clients and colleagues benefit when both voices are present; difference leads to richer solutions. The metaphor here is a pair of rowers in a boat. If both row on the same side, you go in circles. But when you learn to pull in sync from opposite sides, you glide forward faster and straighter than you ever could alone. ‍ “The right introvert–extrovert partnership doesn't add up, it multiplies.” - Jennifer Kahnweiler ‍ Speaking Up — Without Being Loud One of the biggest frustrations introverts share is being overlooked in meetings. You pause to reflect before speaking, and suddenly someone else has jumped in. Silence gets misread as disinterest. But Jennifer offers strategies that allow introverts to be heard without forcing themselves to “perform”: Prepare key points ahead of time so you can contribute with clarity. Ask for reflection time (“I'd like to think about this and come back with a response tomorrow”). Follow up in writing with a synthesis of ideas, often more valuable than what's said in the room. Brené Brown has even built reflection breaks into her team's meetings, so introverts (including herself) have space to process ideas before decisions are made. A simple but profound reminder that influence doesn't always happen in the room; it happens in the follow-up too. ‍ Delegation Without the Guilt Many introverts struggle with delegation — worried that tasks won't be done to their standard, or that they'll burden others. But holding on to everything creates bottlenecks, exhaustion and stalled growth. Jennifer reframes delegation as a gift, not a burden. By handing over tasks: You free space for your strategic thinking, the work only you can do. You give others the opportunity to learn and grow. You prevent burnout, ensuring you show up as your best self. Think of delegation like passing a torch in a relay race. You're not abandoning the run; you're ensuring the team as a whole keeps moving forward faster. ‍ The Quiet Confidence Advantage If you take only one thing from Jennifer's research and our conversation, let it be this: Introversion is not just “enough” — it's an advantage. By honouring your natural strengths, partnering wisely with complementary styles, and creating environments where quieter voices are respected, you don't just survive in leadership — you thrive. And perhaps the bigger invitation is this: what if we stopped assuming leadership must look a certain way, and instead embraced the full spectrum of how people naturally show up? The result wouldn't just be fairer, it would be far more effective. ‍ Final Thought to Reflect On? What could shift for you if you stopped trying to “keep up” with the loudest voices, and instead led in the way only you can? ‍ Want to explore what this could look like for you? ‍Learn more about the ways you can work with Melitta Campbell to uncover your Value Sweet Spot to market, sell and grow your business confidently, and always on your terms. Working with Melitta >  ‍ ‍ About Jennifer Jennifer B. Kahnweiler, PhD, is a bestselling author and one of the top global leadership speakers on introverts in the workplace. Her pioneering books, The Introverted Leader, Quiet Influence, The Genius of Opposites, and Creating Introvert-Friendly Workplaces have been translated into 18 languages. The Introverted Leader was named one of the top 5 business books by The Shanghai Daily. Jennifer has partnered with leading organizations like Amazon, Merck, Kimberly Clark, NASA, Bosch, and the US Centers for Disease Control. She has over 12 years experience delivering online presentations and courses. She has delivered keynotes from Singapore to Spain. Her engaging presentations to diverse audiences blend research with provocative examples and practical tools. Jennifer has been featured in The Wall Street Journal, Forbes, and The New York Times and has appeared as a guest on over 100 podcasts. Jennifer holds the Certified Speaking Professional designation, awarded to a small percentage of speakers, and is proud to serve as a mentor to many professional women. She received her PhD in counseling and organizational development from Florida State University and her degrees in sociology and counseling from Washington University, St. Louis. A native New Yorker, Jennifer calls Atlanta, GA home. ‍ Read Jennifer's Book: The Introverted Leader (3rd Edition): Building on Your Quiet Strength ‍ Connect with Jennifer Website    LinkedIn ‍ ‍ About Your Host, Melitta Campbell Melitta Campbell is an award-winning business coach, TEDx speaker, author of A Shy Girl's Guide to Networking and founder of the Dream Clients Club. ‍ Through her Value WhisperingTM Blueprint, she helps introverted female entrepreneurs build quietly impactful businesses that grow through clarity, trust, and alignment. ‍ Learn more about working with Melitta here ‍ Loved this episode? Turn your Insight into Action with Valora Valora is the podcast's new AI Business Coach. Answer three short questions and she'll translate your responses into simple, practical actions you can take this week to grow your business. Click here now to access Valora > ‍ ‍ You May Also Enjoy... Get a PhD in You: A Course in Miraculous Self-Discovery The Go-Giver: A Little Story About a Powerful Business Idea The Common Path To Uncommon Success More Heart, Less Hustle The Truth About Entrepreneurial Poverty (and how to avoid it) ‍ > More Podcast Episodes ‍

Get the inside scoop on how Sam Demma became the youngest Certified Speaking Professional and booked over 750 paid speaking gigs, all before 2025. In this episode of Speakernomics, Sam breaks down the exact outreach and sales strategies that built his thriving speaking business in the education market. Here's what you'll learn in this episode: How Sam focused and expanded his market from local schools in Ontario to the entire US and Canada The concrete sales and outreach tactics he used to land hundreds of gigs, including video emails and social media Why value always wins over budget objections—and how to position yourself for higher fees The three-part sales playbook (pre-call, during-call, post-call) Sam uses to consistently close 30-40% of leads Creative ways to turn “no” into new opportunities and keep your speaking pipeline full If you want a no-nonsense blueprint for growth as a professional speaker, this episode is packed with actionable advice you can use right away! Learn more about your ad choices. Visit megaphone.fm/adchoices

Warum sind Live-Webinare das mächtigste Vertriebs-Tool unserer Zeit? Dirk Kreuter zeigt dir in dieser Folge: Warum Teilnehmer in Live-Webinaren ernsthafter und kaufbereiter sind Welche Struktur garantiert, dass Teilnehmer bleiben – und kaufen Wie du mit Show-up-Rate, Chat & Pitch spielend deine Abschlussquoten erhöhst Warum Dirk 60.000 €+ Werbebudget pro Webinar einsetzt – und trotzdem hochprofitabel bleibt

Warum Fluktuation für dein Wachstum unverzichtbar ist In dieser Folge erfährst du, warum die Abwanderung von Führungskräften kein Problem, sondern ein Treiber für dein Unternehmenswachstum ist. Dirk Kreuter erklärt, weshalb Mittelmaß keine Option ist und warum du Minderleister nicht halten solltest, nur um Statistiken zu schönen. Anhand konkreter Beispiele zeigt er dir: • Warum die besten Mitarbeiter bleiben und andere Platz machen müssen • Weshalb Organisationen sich schneller entwickeln als manche Führungskraft mithalten kann • Wie private Prioritäten Fluktuation beeinflussen und warum das normal ist • Wieso dein Unternehmen ohne mutige Ideen und klare Ziele stagniert Freu dich auf klare Worte, inspirierende Denkanstöße und eine schonungslose Wahrheit: Nur wer sich weiterentwickelt, bleibt Teil des Erfolgs. Kostenloser Live-Workshop alle zwei Wochen. Zwei Stunden Vertrieb, Marketing und Unternehmertum: http://workshop.dirkkreuter.com/ Dirk Kreuter – Europas bekanntester Verkaufstrainer, Unternehmer & Bestseller-Autor Als führender Verkaufstrainer und Certified Speaking Professional begeistert Dirk Kreuter seit 1990 mit seinen Vorträgen in 16 Ländern und hat den Guinness-Weltrekord für das größte Vertriebstraining der Welt aufgestellt. Mit über 100 Publikationen – darunter Bücher, Hörbücher und Online-Kurse – gilt er als einer der Vordenker in den Bereichen Verkauf, Akquise und unternehmerisches Wachstum. Seine Bücher zählen zu den meistgelesenen Bestsellerwerken im deutschsprachigen Raum zu den Themen Verkauf, Akquise und unternehmerischer Erfolg. Auf seinen Bühnen standen bereits mehr als 10.000 begeisterte Teilnehmer. In diesem Podcast teilt Dirk seine bewährten Strategien, praxiserprobten Verkaufstechniken und unternehmerischen Erfolgsprinzipien – klar, direkt und ohne Umschweife. Freu dich auf echte Erfolgsstories, tiefgehende Analysen und sofort umsetzbare Tipps, die dich und dein Business vom Mitläufer zum Marktführer bringen. Egal, ob du mehr Umsatz, bessere Kunden oder ein skalierbares Unternehmen willst – hier bekommst du den Erfahrungsschatz eines Mannes, der den Vertrieb im deutschsprachigen Raum geprägt hat wie kein anderer. Das ist dein wöchentlicher Boost für Vertrieb, Business & Erfolg. Weitere Ressourcen:

Darum bremst du dich selbst aus und merkst es nicht. In dieser Folge decke ich die unsichtbaren Gummibänder auf, die dich als Unternehmer, Selbstständigen oder Handwerkschef zurückhalten, auch wenn du schon alles für deinen Erfolg tust. Es geht um Erfolgsangst, Zugehörigkeit, innere Moralbilder, dein Selbstbild, Erfolgsdruck und die Angst vor Sichtbarkeit. Diese Muster stoppen Umsatz und Wachstum. Du erfährst, wie du die Bremsen erkennst, auflöst und das volle Potenzial deines Geschäfts ausschöpfst. Jetzt ansehen und die größten Wachstumskiller in deinem Kopf lösen. Kostenloser Live-Workshop alle zwei Wochen. Zwei Stunden Vertrieb, Marketing und Unternehmertum: http://workshop.dirkkreuter.com/ Dirk Kreuter – Europas bekanntester Verkaufstrainer, Unternehmer & Bestseller-Autor Als führender Verkaufstrainer und Certified Speaking Professional begeistert Dirk Kreuter seit 1990 mit seinen Vorträgen in 16 Ländern und hat den Guinness-Weltrekord für das größte Vertriebstraining der Welt aufgestellt. Mit über 100 Publikationen – darunter Bücher, Hörbücher und Online-Kurse – gilt er als einer der Vordenker in den Bereichen Verkauf, Akquise und unternehmerisches Wachstum. Seine Bücher zählen zu den meistgelesenen Bestsellerwerken im deutschsprachigen Raum zu den Themen Verkauf, Akquise und unternehmerischer Erfolg. Auf seinen Bühnen standen bereits mehr als 10.000 begeisterte Teilnehmer. In diesem Podcast teilt Dirk seine bewährten Strategien, praxiserprobten Verkaufstechniken und unternehmerischen Erfolgsprinzipien – klar, direkt und ohne Umschweife. Freu dich auf echte Erfolgsstories, tiefgehende Analysen und sofort umsetzbare Tipps, die dich und dein Business vom Mitläufer zum Marktführer bringen. Egal, ob du mehr Umsatz, bessere Kunden oder ein skalierbares Unternehmen willst – hier bekommst du den Erfahrungsschatz eines Mannes, der den Vertrieb im deutschsprachigen Raum geprägt hat wie kein anderer. Das ist dein wöchentlicher Boost für Vertrieb, Business & Erfolg. Weitere Ressourcen:

Zehn Tage nur Spaghetti mit Ketchup. Kein Geld. Kein Ausweg. Dann Akkordarbeit in der Werkhalle und eine Einsicht, die alles veränderte. Leistung muss sich lohnen. In dieser Folge erzähle ich, warum Provision für mich kein Bonus ist, sondern der Motor für Motivation, Wachstum und Freiheit. Du hörst, wie aus einem Schweißer ein Topverkäufer und später ein Unternehmer wurde und welche Vergütungssysteme echte Leistung nach oben bringen. Du erfährst, wie Provision die besten Mitarbeiter anzieht, warum Sicherheit ohne Perspektive träge macht und wie klare Ziele mit fairen Anreizen zu messbaren Ergebnissen führen. Dazu kommen Gäste, die offen über Zahlen, Prozesse und Learnings sprechen. Du siehst, wie sie Teams führen, Marketing scharf stellen und Ergebnisse liefern. Wenn du Unternehmer, Selbstständiger oder Führungskraft bist und mehr Umsatz willst, hör rein und nimm den nächsten umsetzbaren Schritt mit. Kostenloser Live-Workshop alle zwei Wochen. Zwei Stunden Vertrieb, Marketing und Unternehmertum: http://workshop.dirkkreuter.com/ Dirk Kreuter – Europas bekanntester Verkaufstrainer, Unternehmer & Bestseller-Autor Als führender Verkaufstrainer und Certified Speaking Professional begeistert Dirk Kreuter seit 1990 mit seinen Vorträgen in 16 Ländern und hat den Guinness-Weltrekord für das größte Vertriebstraining der Welt aufgestellt. Mit über 100 Publikationen – darunter Bücher, Hörbücher und Online-Kurse – gilt er als einer der Vordenker in den Bereichen Verkauf, Akquise und unternehmerisches Wachstum. Seine Bücher zählen zu den meistgelesenen Bestsellerwerken im deutschsprachigen Raum zu den Themen Verkauf, Akquise und unternehmerischer Erfolg. Auf seinen Bühnen standen bereits mehr als 10.000 begeisterte Teilnehmer. In diesem Podcast teilt Dirk seine bewährten Strategien, praxiserprobten Verkaufstechniken und unternehmerischen Erfolgsprinzipien – klar, direkt und ohne Umschweife. Freu dich auf echte Erfolgsstories, tiefgehende Analysen und sofort umsetzbare Tipps, die dich und dein Business vom Mitläufer zum Marktführer bringen. Egal, ob du mehr Umsatz, bessere Kunden oder ein skalierbares Unternehmen willst – hier bekommst du den Erfahrungsschatz eines Mannes, der den Vertrieb im deutschsprachigen Raum geprägt hat wie kein anderer. Das ist dein wöchentlicher Boost für Vertrieb, Business & Erfolg. Weitere Ressourcen:

We all want a life where we call the shots, right? But how do you actually make that happen? In this episode, we sit down with Mark Leblanc, a Certified Speaking Professional, to uncover the intentional choices that shaped his remarkable life and career. We'll explore the idea that progress comes from every step you take toward a goal, no matter its size. We'll tackle Mark's best pieces of wisdom for embracing how far you've come, even in tiny ways, as we explore how to make deliberate decisions that lead to the life you envision. This episode will offer fresh perspectives on how you can begin to truly choose your own path.

"Love is the currency of life." – Joyce Marter, LCPC, CSP Today's featured award-winning, bestselling author is a mompreneur, wife, Renowned Psychotherapist, International keynote Speaker, CEO, yogi, and mental health thought leader, Joyce Marter. Joyce and I had a fun on a bun chat about her upcoming book, lessons learned from getting her first one published, the value of vulnerability, and more!Key Things You'll Learn:The connection between mental health and financial well-beingHow yoga and meditation keep Joyce's resilience muscles strong. Plus, her favorite mindfulness practice that you can try today.Why self-awareness and emotional intelligence are important skills to possess in today's workplaceWhat it means to be a Certified Speaking Professional and how Joyce became oneWhat setback set Joyce up for more success in businessJoyce's Site: https://www.joyce-marter.com/Joyce's Book: https://www.joyce-marter.com/book/the-financial-mindset-fix/The opening track is titled, “North Wind and the Sun” by Trevin P. To listen to and download the full track, click the following link. https://compilationsforhumanity.bandcamp.com/track/north-wind-and-the-sunPlease support today's podcast to keep this content coming! CashApp: $DomBrightmonDonate on PayPal: @DBrightmonBuy Me a Coffee: https://www.buymeacoffee.com/dombrightmonGet Going North T-Shirts, Stickers, and More: https://www.teepublic.com/stores/dom-brightmonThe Going North Advancement Compass: https://a.co/d/bA9awotYou May Also Like…Ep. 497 – “The Financial Mindset Fix” with Joyce Marter (@Joyce_Marter): https://www.goingnorthpodcast.com/ep-497-the-financial-mindset-fix-with-joyce-marter-joyce_marter/Ep. 860 – Money Loves You with Julia Carlson (@JuliaCarlson_): https://www.goingnorthpodcast.com/ep-860-money-loves-you-with-julia-carlson-juliacarlson/Ep. 697 – “The 7-Figure Life” with Dr. Noah St. John (@noahstjohn): https://www.goingnorthpodcast.com/ep-697-the-7-figure-life-with-dr-noah-st-john-noahstjohn/#Holiday Bonus Ep. – “Happy Money” with Ken Honda (@KenHondaHappy): https://www.goingnorthpodcast.com/holiday-bonus-ep-happy-money-with-ken-honda-kenhondahappy/Ep. 777 – Attract & Manifest Good Luck with Victoria Marie Gallagher (@LOAHypnotist): https://www.goingnorthpodcast.com/ep-777-attract-manifest-good-luck-with-victoria-marie-gallagher-loahypnotist/Ep. 509 - "Exit Rich" With Michelle Seiler Tucker (@MSeilerTucker): https://www.goingnorthpodcast.com/ep-509-exit-rich-with-michelle-seiler-tucker-mseilertucker/Ep. 691 – “How to Spark Your Heart and Ignite Your Life” with Hilary DeCesare (@HilaryDeCesare): https://www.goingnorthpodcast.com/ep-691-how-to-spark-your-heart-and-ignite-your-life-with-hilary-decesare-hilarydecesare/Ep. 690 – “Prosper mE” with Victoria Rader, Ph.D. (@VicaRader): https://www.goingnorthpodcast.com/ep-690-prosper-me-with-victoria-rader-phd-vicarader/Ep. 599 – “The Everyday Bucket List” with Karen Cordaway (@KarenCordaway): https://www.goingnorthpodcast.com/ep-599-the-everyday-bucket-list-with-karen-cordaway-karencordaway/Ep. 536 – “Cashflow Cookbook” with Gordon Stein (@cashflowcookbk): https://www.goingnorthpodcast.com/ep-536-cashflow-cookbook-with-gordon-stein-cashflowcookbk/Ep. 407 – “Financial Alchemy” with Morgana Rae (@morganarae): https://www.goingnorthpodcast.com/ep-407-financial-alchemy-with-morgana-rae-morganarae/#GNPYear3 Bonus Episode 5 – “Money Honey” with Rachel Richards (@MoneyHoneyRach): https://www.goingnorthpodcast.com/gnpyear3-bonus-episode-5-money-honey-with-rachel-richards-moneyhoneyrach/Ep. 359 – “Think Yourself Confident & Successful” with Nathalie Plamondon-Thomas (@thinkyourselfAc): https://www.goingnorthpodcast.com/ep-359-think-yourself-confident-successful-with-nathalie-plamondon-thomas-thinkyourselfac/261 – “How Thoughts Become Things” with Douglas Vermeeren (@DougVermeeren): https://www.goingnorthpodcast.com/261-how-thoughts-become-things-with-douglas-vermeeren-dougvermeeren/

Dr. Amy Climer teaches teams and organizations how to increase their creativity so they can maximize innovation. She works with forward-thinking organizations such as the Mayo Clinic, Stanford University, and the U.S. Department of Homeland Security. Amy is the author of the best-selling book Deliberate Creative Teams: How to Lead for Innovative Results. She is also host of The Deliberate Creative Podcast, where she shares practical advice and strategies to help leaders build innovative teams. Amy has a Ph.D. in Leadership and Change and is a Certified Speaking Professional. In this episode, Amy shares her powerful “Deliberate Creative Spectrum,” and she unpacks her three-part model explains how psychological safety fuels innovation.  Cindra and Amy discuss: Why creativity is essential for organizational relevance and survival The Deliberate Creative Spectrum: from destructive to scalable teams The three essential elements of creative teams Brainstorming guidelines for creativity: suspend judgment, combine ideas, aim for wild ideas, prioritize quantity Tips for fostering psychological safety and handling conflict in teams The leadership insight: to do something new, leaders must intentionally let something go HIGH PERFORMANCE MINDSET SHOWNOTES FOR THIS EPISODE CONNECT WITH DR. AMY CLIMBER  REQUEST A FREE MENTAL BREAKTHROUGH CALL WITH DR. CINDRA AND/OR HER TEAM TO LEARN MORE ABOUT THE MENTALLY STRONG INSTITUTE Love the show? Rate and review the show for Cindra to mention you on the next episode.    

Robyn Hatcher is a powerhouse keynote speaker and communication expert who once created drama for a living as a soap opera writer and actor. Now, she's on a mission to eliminate drama from the workplace and help leaders and professionals communicate with clarity, confidence, and purpose. With a rich background that includes writing for All My Children and One Life to Live, acting on TV and stage, Robyn brings a unique perspective to communication and leadership. She's a Certified Speaking Professional, a Neuro-Linguistic Programming Practitioner, and the author of Standing Ovation Presentations, where she introduces her transformative ActorTypes communication-style system. In this episode, Robyn and I talk about:  How to Own Your Power Her Drama Triangle,  Why we Experience Drama Her LOVE Formula for Reducing Drama Other Strategies to Reduce Unnecessary Drama  HIGH PERFORMANCE MINDSET SHOWNOTES FOR THIS EPISODE REQUEST A FREE MENTAL BREAKTHROUGH CALL WITH DR. CINDRA AND/OR HER TEAM CONNECT WITH ROBYN TO LEARN MORE ABOUT THE MENTALLY STRONG INSTITUTE Love the show? Rate and review the show for Cindra to mention you on the next episode.