Podcasts about American Airlines

Meet Dr. Stephanie Plummer—Dr. by day, pilot, skydiver, world traveler, big adventure junkie, and co-host of the Airline Pilot Guy Show, an aviation podcast. At the center of her crazy busy life is running. It keeps her grounded and chasing huge life goals. Steph just completed 3 World Marathon Majors in just EIGHT days to earn her coveted Six-Star! Running London, Chicago, and Boston, she flew 11,168 miles (paging American Airlines... sponsor plug. What are we doing here??), ran 81.7 (including a quick 5K in Chicago just to keep things spicy), all while jumping through all the COVID test hoops. Steph brings a big smile and the most positive, playful energy to life. We broke it all down Tuesday AM post-Boston I hope you all enjoy this convo as much as we did! If you enjoy the episode, it would mean the world to me if you would rate the podcast or write a review and share feedback wherever you get your podcast groove on. Connect With Steph: Instagram: @drstephplum Podcast: http://airlinepilotguy.com Connect With Ron: Personal Instagram: @ronrunsnyc Podcast Instagram: @runchats_with_ronrunsnyc Facebook: https://fb.me/runchats Website: https://ronrunsnyc.com ---- Produced by: David Margittai | In Post Media Website: https://www.inpostmedia.com Email: david@inpostmedia.com Social: @_margittai © 2021 Ron Romano

Which option carries the lesser risk - to stop at two jabs, or to go for jab 3 - with the unknown side effects and vaccine damage risk? What is the website to legal team and forms to get religious exemptions for the Covid vaccine? I'm a pilot with American Airlines. We are being forced to get "vaccinated." If you had to choose, which one would you take?

Matt welcomes Dr. Wes Hill to the program. What is going on in the Edmond, OK School District? More "sickouts" this time American Airlines and Amtrak. John Binder, Immigration Reporter from Breitbart News stops by to talk Plan C from the Democrats.

This week: the January 6th committee has subpoenaed former Trump DoJ official Jeffrey Clark; more evidence emerges that the insurrection was armed; the DHS Secretary has ordered ICE to stop workplace raids; Southwest and American Airlines are defying Governor Abbott's ban on vaccine mandates; some media outlets are getting it wrong on the Stormy Daniels hush money payment statute of limitations; plus Allison and Dana deliver your Good News.  Our Guest: Mark Follman https://twitter.com/markfollman Trigger Points https://www.harpercollins.com/products/trigger-points-mark-follman?variant=39402950131746 Follow AG and Dana on Twitter: Dr. Allison Gill  https://twitter.com/allisongill https://twitter.com/MuellerSheWrote https://twitter.com/dailybeanspod Dana Goldberg https://twitter.com/DGComedy Follow Aimee on Instagram: Aimee Carrero (@aimeecarrero) Have some good news, a confession, a correction, or a case for Beans Court? https://www.dailybeanspod.com/confessional/ Ashley Ehasz - Running for PA's 1st https://secure.actblue.com/donate/ehasz-website-donate Want to support the show and get it ad-free and early? https://dailybeans.supercast.tech/ Or https://patreon.com/thedailybeans Promo Codes Join the over 800,000 people taking charge of their mental health with the help of an experienced professional. Special offer for DAILYBEANS listeners, get 10% off your first month at http://betterhelp.com/DAILYBEANS. Scribd is the ultimate reading subscription service, letting you explore all of your interests, in any format you choose — ebooks, audiobooks, magazines, and more for only $9.99/month. Go to http://try.scribd.com/dailybeans I sleep super hot, so ChiliSleep has been amazing for me, and I've been sleeping much better already. Head over to http://chilisleep.com/BEANS to learn more and check out a special offer, available exclusively for The Daily Beans listeners - and only for a limited time! To experience an entirely new standard of comfort, visit http://bollandbranch.com/. Get 15% off your first set of sheets with promo code dailybeans.  Explore how Hunter Douglas window treatments transform the light in your home, elevating everyday living and defining the mood of your unique and beautiful space. Go to http://hunterdouglas.com/dailybeans. Learn more about your ad choices. Visit megaphone.fm/adchoices

Americans' trust of the media is absolutely in the gutter https://notthebee.com/article/americans-trust-of-the-media-is-completely-in-the-gutter-and-boy-you-just-hate-to-see-it And the Bee notes about the Gallup research: “when political differences are accounted for, the results diverge sharply along party lines: Just 11% of Republicans trust the media, while 68% of Democrats do. But even the Democratic numbers have declined notably in recent years, as have those of Independents.” I can't help but to insert Club plug here. This is sort of self serving, but I cannot think of a better way to fight mainstream media, than by first joining a solid bible believing church, and secondly joining our club. Our goal here, and I hope we are doing a pretty good job of this, is to proclaim the Lordship of Christ over politics, produce quality news and commentary that you can trust, and build a network that surpass unprincipled legacy media like Fox News. So, go to FightLaughFeast.com to sign up and support our efforts. Texas governor bans Covid-19 vaccine mandates by any employer in state https://apple.news/AbFpB3TM-RoeortH-jmAnHA Texas Gov. Greg Abbott on Monday issued an executive order banning all state entities, including private employers, from enforcing vaccine mandates, the latest escalation in the Republican's resistance to public health measures during the Covid-19 pandemic. The order states that "no entity in Texas" can enforce vaccination against anyone in the state who objects "for any reason of personal conscience, based on a religious belief, or for medical reasons, including prior recovery from COVID-19," according to a news release from the governor's office. "The COVID-19 vaccine is safe, effective, and our best defense against the virus, but should remain voluntary and never forced," Abbott said in a statement. Abbott also called on the Texas state Legislature to pass a law with the same effect. The executive order would be rescinded upon the passage of such legislation, the governor's office said. Southwest, American among Texas businesses defying Abbott to comply with federal vaccine mandate https://www.statesman.com/story/business/2021/10/12/southwest-american-plan-ignore-abbott-comply-vaccine-mandate/8423456002/ Now according to the Satesman, there is a battle of the gods, and it looks like the federal god won: “Two of the national's largest airlines — Southwest Airlines and American Airlines — both based in Texas, said Tuesday they plan to follow looming federal guidelines and require that their employees are vaccinated against COVID-19, despite an order from Gov. Greg Abbott that attempts to block such mandates. Dallas-based Southwest Airlines last week ordered all of its estimated 55,000 employees to be vaccinated against COVID 19 by Dec. 8. That folowed a directive from President Joe Biden, who in September said all private companies with more than 100 workers must require employees to be vaccinated or conduct weekly tests for the coronavirus. Southwest said in a written statement Tuesday that the president's executive order “supersedes any state mandate or law,” saying the company is required to adhere to it despite Abbott's action “to remain compliant as a federal contractor.”” But listen to this. In the same article: “Amber Gunst, CEO of the Austin Technology Council, said most companies in Texas are unlikely to follow the governor's mandate. Employers don't have the option to defy OSHA standards, both for legal reasons and for insurance-related concerns, she said. "When the federal government comes in with OSHA and they say, 'this is what we need to do in order to keep employees safe,' companies have to follow those rules in order to be in compliance with OSHA, so I don't really feel that most companies are going to look at the mandate that the governor created and want to adhere to that," Gunst said. "Companies don't have an option to choose to not be in compliance with OSHA. They will have a very strict, and steep price to pay if they're not in compliance with OSHA." Gunst said she thinks most companies will see Abbott's order "as a nuisance that the governor has created." The question is a nuisance to who? Who is being the nuisance? Who is forcing people to vax? The Wallstree Journal captures this gem: https://www.wsj.com/articles/covid-19-vaccine-mandate-fight-between-texas-and-biden-has-companies-caught-in-the-middle-11634073605 “The Greater Houston Partnership, which represents some 900 companies including Exxon Mobil Corp., JPMorgan Chase & Co., Chevron Corp. and Accenture PLC, said Tuesday that Mr. Abbott's order would make it more difficult for Texas businesses to operate safely. The organization has been generally supportive of Mr. Biden's efforts to require vaccines for large employers.” Texas companies are showing more loyalty to the federal government, than to their state. We be tripp'n. Joe Biden's Vaccine Mandate Doesn't Exist. It's Just A Press Release https://thefederalist.com/2021/10/07/joe-bidens-vaccine-mandate-doesnt-exist-its-just-a-press-release/?s=04#.YV9Ab7sLmEY.twitter According to Joy Pullmann over at The Federalist: “Yes, we've heard all about Joe Biden's alleged vaccine mandate for private companies employing 100 or more people. It was all over the news even before he announced it on September 9. His announcement has jeopardized the employment of millions of Americans and increased worker shortages in critical domains such as health care. There's only one problem. It's all a mirage. Biden's so-called vaccine mandate doesn't exist — at least, not yet. So far, all we have is his press conference and other such made-for-media huff-puffing. No such rule even claiming to be legally binding has been issued yet. That's why nearly two dozen Republican attorneys general who have publicly voiced their opposition to the clearly unconstitutional and illegal mandate haven't yet filed suit against it, the Office of the Indiana Attorney General confirmed for me. There is no mandate to haul into court. And that may be part of the plan. According to several sources, so far it appears no such mandate has been sent to the White House's Office of Information and Regulatory Affairs yet for approval. The White House, the Occupational Safety and Health Administration (OSHA), and the Department of Labor haven't released any official guidance for the alleged mandate. There is no executive order. There's nothing but press statements. Despite what you may have been falsely led to believe by the media fantasy projection machine, press statements have exactly zero legal authority. To impose the public perception of a mandate, the Biden administration is following an unusual rule-making process it also employed earlier this year, called an emergency temporary standard (ETS). The spring ETS rule took nearly six months to issue. Meanwhile, companies are telling reporters their vaccine mandates will have at the latest December deadlines. (For those who can't calendar, that's four months after Biden's non-existent mandate was proclaimed. According to OSHA, an ETS takes up to six months to go into effect after the initial mandate is issued in the Federal Register — which, again, for the proclaimed 100-employee mandate hasn't happened yet.) Lawyers for big business were blunt about their love for this mandate mirage: “Everybody loves this cover,” Minneapolis employment lawyer Kate Bischoff told Bloomberg Law in September. “Many were already looking down the road at doing this, but the fact that they get to blame Biden is like manna from heaven.” Using the ETS procedure instead of normal federal rule-making processes both allows the Biden administration to push its demands faster and without any public input or requirement of responding to public input, which is normally required of even legally laughable federal rule-making like this one would be. That is part of why ETS rules have been overwhelmingly overturned in courts. Earlier this week, the Wall Street Journal published a letter from Bruce Atkinson making several excellent observations about the nonexistent mandate, including the following:” “The mandate's nonexistence shields the Biden administration from legal challenges that may ultimately restrict the Occupational Safety and Health Administration's authority. Yet the mandate is still effective at compelling industries and companies into compliance, as it leaves room for any eventual issuance to target noncompliant entities. This implied cudgel is particularly effective on industries and companies that are dependent on federal spending or the goodwill of federal regulators. The nonexistent mandate also allows so-inclined state and local governments and companies to issue their own mandates, seemingly in lockstep with Washington. The Biden White House has been well-served by presenting a nonexistent mandate as a done deal.” Guitar AD Have you always wanted to play guitar but didn't know where to start? Learning to play the guitar can be a lonely, confusing and expensive experience. But it doesn't have to be that way. Fight Laugh Feast member David Harsh has created a unique, online monthly membership, that has community, a clear success path, and it's super affordable. David has spent decades of touring, leading worship, and teaching guitar. He's helped thousands of guitar players discover their potential. You may have heard us talk about GuitarSuccess4U. Here's an update. Several of our listeners have joined this membership, and they are having a blast! Maybe it's time for you to hop on board! When you join this membership, you can learn at your own pace, from home, alongside a community of guitarists including worship leaders, hobbyists, retirees, stay-at-home moms and more. Through video lessons, worksheets, and weekly Zoom calls, David will take you step-by-step towards becoming the musician you were made to be. GuitarSuccess4U is only $29 a month – that's less than a dollar a day, and a fraction of the cost of guitar lessons. Learn more and join now at GuitarSuccess4U.com. That's “Guitar Success,” the number “4” and the letter “U,” dot com. Join today and get 5 instant bonuses to help accelerate your progress! Head on over to GuitarSuccess4U.com to start your guitar journey. That's Guitar Success, the number “4” and the letter “U,” dot com. A record 4.3 million workers quit their jobs in August, led by food and retail industries https://www.cnbc.com/2021/10/12/a-record-4point3-million-workers-quit-their-jobs-in-august-led-by-food-and-retail-industries.html According to CNBC: “Workers left their jobs at a record pace in August, with bar and restaurant employees as well as retail staff quitting in droves, the Labor Department reported Tuesday. Quits hit a new series high going back to December 2000, as 4.3 million workers left their jobs. The quits rate rose to 2.9%, an increase of 242,000 from the previous month, which saw a rate of 2.7%, according to the department's Job Openings and Labor Turnover Survey. The rate, which is measured against total employment, is the highest in a data series that goes back to December 2000. Quits have been seen historically as a level of confidence from workers who feel they are secure in finding employment elsewhere, though labor dynamics have changed during Covid-19 crisis. Workers have left their jobs because of health concerns and child care issues unique to the pandemic's circumstances. A total of 892,000 workers in the food service and accommodation industries left their jobs, while 721,000 retail workers departed along with 534,000 in health care and social assistance. “As job openings and hires fell in August, the quits rate hit a new series high, surging along with the rise in Covid cases and likely growing concerns about working in the continuing pandemic,” said Elise Gould, senior economist at the Economic Policy Institute.” Now two questions for me arise out of this information. Why are these people quitting, and where are they going? I could not dig up the answer for where these quitters went, and the best answer I could dig up for why they are quitting coming from the Business, Insider where they speculate: https://www.businessinsider.com/over-4-million-workers-quit-record-labor-shortage-great-resignation-2021-10 “Workers are likely quitting over work conditions, pay, the virus, or contemplation of their lives.” Bottom line is the government has created a catawampus economy, and screws up all the incentives, this makes it hard to understand what is really going on here. Pelosi signals big spending package will shrink to $2 trillion https://www.washingtonexaminer.com/news/congress/pelosi-signals-2-trillion-spending-bill Facing intractable opposition from party centrists, House Speaker Nancy Pelosi said Democrats will have to “make tighter decisions” on a massive social welfare spending package that is stalled in Congress. Pelosi, a California Democrat, acknowledged in a press conference Tuesday that the $3.5 trillion package planned by Democrats will have to shrink to about $2 trillion, telling reporters, “The fact is there are fewer dollars to spend, there are choices to be made, and the members have said let's get the results we need, but we will not diminish the transformative nature of what it is.” Pelosi, in a memo to Democrats late Monday, told them caucus members are calling for a spending package that will “do fewer things well so that we can still have a transformative impact on families in the workplace and responsibly address the climate crisis.” Pelosi and Senate Majority Leader Chuck Schumer, a New York Democrat, set an Oct. 31 deadline to advance the package. Tight race in Virginia gubernatorial showdown with three weeks until election https://www.foxnews.com/politics/virginia-gubernatorial-showdown-three-weeks-until-election Tuesday marks three weeks to go until Election Day in Virginia, and the top-of-the- ticket race remains an extremely close contest in one of just two states to hold gubernatorial elections in the year after a presidential contest. An average of the latest polls in the race indicates that former Democratic Gov. Terry McAuliffe – who's running for his old job – holds a slight, single-digit edge over Republican nominee Glenn Youngkin in a state that President Biden won by 10 points in last year's election and where Republicans haven't won a statewide contest in a dozen years. The margin-of-error race in Virginia – a one-time key battleground but still competitive state which is seen as a key bellwether ahead of the 2022 midterm elections – has national Democrats on edge as they defend their razor-thin majorities in the House of Representatives and Senate in next year's contests. "Folks, the Virginia Governor's race is a big deal not just for the Commonwealth but for our country," Biden wrote to supporters in a fundraising email. And McAuliffe asked in a fundraising email last week, "Are we blowing this?" Virginia and New Jersey's elections for governor always grab outsized attention as they're the only states to hold such contests the year after the presidency's decided. And there's a long-running trend of voters in the commonwealth defeating the gubernatorial nominee of the party that controls the White House. McAuliffe broke with that tradition in 2013 with his election as governor. McAuliffe was unable to run for reelection in 2017 because Virginia governors are barred from serving two straight terms. And the McAuliffe campaign announced on Tuesday that the biggest name of all - former President Obama - will team up with the former governor on Oct. 23. Closing This is Gabriel Rench with Crosspolitic News. Support Rowdy Christian media by joining our club at fightlaughfeast.com, downloading our App, and head to our annual Fight Laugh Feast Conference next fall. With your partnership, together we will fight outdated and compromised media, engage news and politics with the gospel, and replace lies and darkness with truth and light. Go to fightlaughfeast.com to take all these actions. Have a great day. Lord bless

In this episode, Julie and Cherie welcome their friend Karyn Humphries to the show. Karyn is wise in all things emotional intelligence and loves talking about Christian meditation.cherie's meditation favorites 1. The Daily Still podcast with Cindy Helton2. the Bible3. Prayerjulie's meditation favorites 1. The Abide app2. Meditate on Scripture3. The Peloton app | favorites include Cody Rigsby 5 min. Sleep Meditation from 3/16/21 and Chelsea Jackson Roberts 5 Minute Happiness Meditation from 7/12/21 karyn's meditation favorites 1. The Healthy Minds App2. Lectio Divina: Christian Meditation which means divine or sacred reading.Step 1: Begin by choosing a verse of Scripture no more than 6 or 8 verses long.Step 2: Read the passage and look for a word or phrase that stands out to you.Step 3: Read it a second time and Reflect on how your life is touched or connected to the passage.Step 4: Read it a third time and Respond to God in prayer.Step 5: Read it a fourth time and Rest with God in it.Step 6: Finally, you Resolve or chose to live out the word you experienced with God.3. The Daily Still podcast with Cindy Heltonother things we mentioned:How to Meditate on ScriptureFirst 15 Devotion on Meditation21 Bible Verses to Meditate Oncherie's fun fact ✅American Airlines now offers passengers the Calm Meditation app inflight to help reduce stress.karyn's questionable opinion

When George Dennis retired from his career as an American Airlines pilot, he wanted to do something more than just retire. His next mission came along when he noticed an old DC-3 airplane sitting in a field.

Rick Barrera is known as the Revenue Accelerator for the work he does with entrepreneurs, small businesses and enterprise organizations to smooth the on-ramp and make them easier to do business with. He believes that you can generate any level of revenue you choose, whenever you choose to generate it.     Rick worked with Dave Zerfoss, CEO at Husqvarna to take the company from 29 million dollars to half a billion in just over 10 years. Rick is frequently called upon to turn around troubled companies, returning them to robust profitability. He has personally started many companies including a seed company, newspaper delivery, babysitting, landscaping, photo studio, restaurant, vitamin company, sales and customer service training, concierge services, financial services, real estate, an online training company and a professional speaking firm. He is currently engaged with two M&A companies doing consolidations in two different industries. His current passion project is PartnerHere.com, an online marketplace enabling entrepreneurs to find business partners and resources...without cash. His goal is to build the world's largest online community for entrepreneurs of every stripe. As you will soon learn, he believes that entrepreneurship is the solution to many of the issues that we face as individuals, families and as a global community.   Rick is also the Head of Faculty for the Center for Heart Led Leadership in Denver, Colorado where he works with SEAL Team leaders, world class mountain climbers, Fortune 500 CEO's, journalists, actors and astronauts to teach We Before Me, relationship focused leadership, to the next generation of leaders. His client list numbers in the thousands and includes Abbott Labs, American Airlines, Ameriprise, AT&T, AutoCrib, AutoZone, Bayer, Black and Decker, Blue Cross Blue Shield, Caterpillar, Chevron, Cigna, Conoco, Dairy Queen, eBay, EMC, Fidelity, Ford Motor Company, Four Seasons Hotels, GE, GlaxoSmithKline, Hallmark Cards, Harley-Davidson, Hilton, Honda, Honeywell, HP, Husqvarna, IBM, Intel, Intuit, John Hancock, Johnson Controls, Kaiser, Lenovo, Les Schwab Tires, Lexus, Marriott, Merrill Lynch, Monsanto, Nissan, REMAX, Ritz-Carlton, Time Warner, Verizon, Volvo, Weyerhaeuser and Wells Fargo. Rick is a well-known business thought leader having written 8 books on leadership, branding, customer service, sales, and personal development including two best-sellers, Non-Manipulative Selling & Overpromise and Overdeliver.   Contact Rick: Website Company Website LinkedIn YouTube Instagram

In this episode, we talk to Olga Custodio about  finding success in a male-dominated profession, balancing family and professional life when pursuing career goals, why accessibility is the key to mentorship, and much more.Retired Lieutenant Colonel Olga Custodio didn't give up on her dream of serving her country when she was repeatedly blocked from enlisting in the military. Ten years after her first attempted she was finally accepted into the US Air Force, becoming the first Latina to complete graining in the U.S. Air Force as a military pilot. She also became the first Hispanic female pilot at American Airlines flying domestic and international routes retiring as a Captain after 20 years with American Airlines. She reflects on instructing and flying the supersonic T-38. While breaking barriers and overcoming challenges as a woman in a male-dominated profession throughout her career, Olga has gained valuable insights that she shares in this conversation and to her wider audiences. Olga is a consummate mentor. A mentor for mentors. She is a generous and supportive advocate for girls, inspiring and empowering students - especially those from underserved communities and middle-schoolers - to pursue careers in STEM generally and aviation / aerospace specifically.Topics Include:Being born into a military family in San Juan, Puerto RicoGrowing up abroadThe influence of Olga's mother and grandmotherVoicing your dreams and ambitionsFlying and training supersonic jet in the militaryBecoming the first female T-38 flight instructor at Laughlin Air Force Base.Inspiring and empowering women and young girlsWomen in STEMOlga's love for Hispanic arts and cultural heritageBallet Folklorico Borikèn, trans. The Puerto Rican Folk BalletThe “where there is a will, there is power” mantraAnd other topics…Olga Custodio is a former United States Air Force officer who became the first female Hispanic U.S. military pilot. Upon retiring from the military, she became the first female Hispanic commercial airline captain of American Airlines. Olga is a Trustee of the Order of Daedalians Foundation, a Board Member and Treasurer for the Women in Aviation Alamo City Chapter, and a Board Member for the Dee Howard Foundation. Custodio also serves as vice president of the Hispanic Association of Aviation and Aerospace Professionals (HAAAP). These organizations inspire young students in the San Antonio and surrounding areas to seek civilian and military aviation careers.Resources Mentioned:http://www.purflygirl.com/Want to connect? Visit us online and signup for the monthly WWF newsletter!Website – https://www.whenwomenfly.com/Instagram, Facebook, Twitter, YouTube and Pinterest – @whenwomenflyEmail – hello@whenwomenfly.com

TOPICS by TIMECODE 2:03 Listeners' letters — people courageously putting everything on the line to not comply, ER malpractice to get COVID bonus, FOX radio hectoring Christians to ignore ethical concerns & get the jab, natural treatments for COVID & jab damage 20:38 AP & mainstream focus propaganda promising freedom to parents if they jab their young children, coordinating with Pfizer who tells govt and the public it will jab 5-11 yr olds 32:37 Pfizer whistleblower gives Project Veritas emails between Chief Scientist & Senior Director of R&D, concerned that use of fetal cell lines be kept quiet 42:34 UC Irvine Director of Medical Ethics sues the university for mandating jabs for those who have natural immunity.  They have a novel way of getting back at him 48:51 Biden is confused, he says, about refusals to obey his orders.  As this CILP shows, he's confused about MANY things.  People are confused about why he is using a Potemkin White House set across the street from the White House where he does broadcasts labeled “White House”.  Maybe we have an answer… 1:01:56  The Iterative Steps to Banning ALL Travel to Unvaxed. American Airlines is first airline to trigger step 3 of 4 steps to stop all use of mass transportation by the unvaxed. 1:10:28 Gates “Digital Immunity Pass” Now Pushed for ELECTED LEGISLATORS. TED Talk & media tried to edit out Gates call for vax passport.  Now in Australia, Canada (and elsewhere), even elected representatives who do not have the vax passport are being purged and denied entry. 1:26:19 The phony tug-of-war between IDAHO GOP Gov & GOP Lt Gov is just empty virtue signaling. They're BOTH ignoring the most important aspect of vax mandates 1:33:21 Lawyers for Navy SEALS destroy the case for mandates.  And NBA's Jonathan Isaac precisely nails the issue of political oppression. 1:46:16 Can Biden just write “$1 TRILLION” on a dollar bill to end the debt? NY Times readers leave 3,000 comments about his plan to create an army of IRS agents to scrutinize every transaction of $600 or more 1:55:43 Listener questions what I said about Oath Keepers, Proud Boys, (Enrique Tarrio, Stewart Rhodes, Joe Biggs) and school board meetings 2:04:43 INTERVIEW: Mandated Unemployment Figures & Supply Chain Missing Links. Gerald Celente, TrendsResearch.com, the economy is rigged — to collapse.  When interest rates will rise, this winter's energy crisis and all of it will be blamed on the unvaxed 2:56:39 Merrick Garland's son-in-law provides CRT curriculum to 1/4 of the nation's schools.  One month before Garland declared parents opposed to his son-in-law's curriculum “domestic terrorists”, his son-in-law's company raised $60 MILLION Find out more about the show and where you can watch it at TheDavidKnightShow.com If you would like to support the show and our family please consider subscribing monthly here: SubscribeStar https://www.subscribestar.com/the-david-knight-show Or you can send a donation through Zelle: @DavidKnightShow@protonmail.com Cash App at:  $davidknightshow BTC to:  bc1qkuec29hkuye4xse9unh7nptvu3y9qmv24vanh7 Mail:          David Knight          POB 1323          Elgin, TX 78621

TOPICS by TIMECODE2:03 Listeners' letters — people courageously putting everything on the line to not comply, ER malpractice to get COVID bonus, FOX radio hectoring Christians to ignore ethical concerns & get the jab, natural treatments for COVID & jab damage20:38 AP & mainstream focus propaganda promising freedom to parents if they jab their young children, coordinating with Pfizer who tells govt and the public it will jab 5-11 yr olds32:37 Pfizer whistleblower gives Project Veritas emails between Chief Scientist & Senior Director of R&D, concerned that use of fetal cell lines be kept quiet42:34 UC Irvine Director of Medical Ethics sues the university for mandating jabs for those who have natural immunity. They have a novel way of getting back at him48:51 Biden is confused, he says, about refusals to obey his orders. As this CILP shows, he's confused about MANY things. People are confused about why he is using a Potemkin White House set across the street from the White House where he does broadcasts labeled “White House”. Maybe we have an answer…1:01:56 The Iterative Steps to Banning ALL Travel to Unvaxed. American Airlines is first airline to trigger step 3 of 4 steps to stop all use of mass transportation by the unvaxed.1:10:28 Gates “Digital Immunity Pass” Now Pushed for ELECTED LEGISLATORS. TED Talk & media tried to edit out Gates call for vax passport. Now in Australia, Canada (and elsewhere), even elected representatives who do not have the vax passport are being purged and denied entry.1:26:19 The phony tug-of-war between IDAHO GOP Gov & GOP Lt Gov is just empty virtue signaling. They're BOTH ignoring the most important aspect of vax mandates1:33:21 Lawyers for Navy SEALS destroy the case for mandates. And NBA's Jonathan Isaac precisely nails the issue of political oppression.1:46:16 Can Biden just write “$1 TRILLION” on a dollar bill to end the debt? NY Times readers leave 3,000 comments about his plan to create an army of IRS agents to scrutinize every transaction of $600 or more1:55:43 Listener questions what I said about Oath Keepers, Proud Boys, (Enrique Tarrio, Stewart Rhodes, Joe Biggs) and school board meetings2:04:43 INTERVIEW: Mandated Unemployment Figures & Supply Chain Missing Links. Gerald Celente, TrendsResearch.com, the economy is rigged — to collapse. When interest rates will rise, this winter's energy crisis and all of it will be blamed on the unvaxed2:56:39 Merrick Garland's son-in-law provides CRT curriculum to 1/4 of the nation's schools. One month before Garland declared parents opposed to his son-in-law's curriculum “domestic terrorists”, his son-in-law's company raised $60 MILLIONFind out more about the show and where you can watch it at TheDavidKnightShow.comIf you would like to support the show and our family please consider subscribing monthly here: SubscribeStar https://www.subscribestar.com/the-david-knight-showOr you can send a donation throughZelle: @DavidKnightShow@protonmail.comCash App at:  $davidknightshowBTC to:  bc1qkuec29hkuye4xse9unh7nptvu3y9qmv24vanh7Mail: David Knight POB 1323 Elgin, TX 78621

This episode of the Jason Cavness Experience is a replay of my talk with Elena Valentine CEO/Co-Founder of Skill Scout from March 29, 2020 We talk about the following How Elena started out in media. What are some common mistakes when making videos Her entrepreneurial journey Why is HR important Elena's Bio Elena is an expert in leveraging video stories in the workplace. With the motto “you cannot be what you cannot see” Elena started filming jobs as a way to get young people excited about the world of work. Since then, her team at Skill Scout has since built a world class media company. Their films have helped clients like Nike and American Airlines engage candidates and employees alike. She was recently named “HR Superhero of the Year” by DisruptHR Chicago. She is also the co-founder of Mezcla Media Collective. A non-profit that elevates women filmmakers of color. Next up for Elena and her team is the Humans@Work. Elena's Social Media Elena's LinkedIn: https://www.linkedin.com/in/elenavalentine1/ Elena's Twitter: https://twitter.com/Elena_Valentine Elena's Advice While we are working remotely and while our lives are being uprooted. One of the things that I'm doing every day as someone who does video is I'm creating a short video piece every day. I have committed to every time that we are in quarantine, to create one short video piece a day. This isn't necessarily about work. It is just to provide moments of pause for myself and for others if it happens to strike them.

Airline Weekly's Edward Russell reports back on the annual Regional Airline Association Leaders Conference, where executives said their long-standing labor issues expanded during the crisis. Also, Madhu and Ned discuss Qatar Airways' results, and the American Airlines and Southwest Airlines pilot union objections to vaccine mandates.

American Airlines – passenger climbs out on wing//Rent Moratorium / Eviction L.A. County commercial// Fake home listing//Walmart layaway program / Ebay bid on mama's Family//

In episode 86 of the Simple Flying podcast, your hosts Jo and Tom are joined by deputy content manager Jay to discuss, An Embraer turboprop update The Boeing 707 auction is live Northern Pacific buys its first jets British Airways suspends short-haul at London Gatwick Jay looks back at our recent American Airlines webinar

with Alex Stone United Airlines is firing 593 employees who refused to get vaccinated and do not have exemptions. The airline is also being sued by at least 7 employees for planning to put workers with religious exemptions on unpaid leave indefinitely saying they are being discriminated against.   Southwest and American pilots are asking the White House to exempt them from vaccine mandates claiming, without evidence, that the vaccine could have career ending side effects for them.  They also say they are held to such a high physical standard that the vaccine should not be mandated for them.  4200 American Airlines pilots are still unvaccinated.  They threaten that holiday travel could be disrupted if they are forced to get vaccinated. See omnystudio.com/listener for privacy information.

North Texas COVID-19 hospitalizations declining; Governor Greg Abbott defends election audit of 4 urban counties; Man accused of dismembering 3 in Fort Worth says he killed 2 more; American Airlines, Southwest pilots say vaccine mandate could lead to holiday shortages

Lawsuits against Alex Murdaugh signal a possible FBI investigation ovr a fatal boat crash // Jet Blue and American Airlines are being sued by Department of Justice for a domestic alliance // The Mayor of Los Angeles race is getting crowded // Despite Newsom's call to conserve water in California, LA and San Diego increased water usage in July // A ‘Wonder Years' reboot promotion brings free burgers and 34-cent gas to a Hollywood gas station.

In light of China real estate developer Evergrande’s debt issues and the markets trending upward, Susan Schmidt joins us for our economic discussion to help us break down how players in the market might be absorbing all this. The BBC reports on China’s pledge to stop building new coal-fired power plants abroad. The Department of Justice has taken issue with what it sees as an alliance between JetBlue and American Airlines. And, we take a look at the economic dynamics behind China’s shopping malls.

In light of China real estate developer Evergrande’s debt issues and the markets trending upward, Susan Schmidt joins us for our economic discussion to help us break down how players in the market might be absorbing all this. The BBC reports on China’s pledge to stop building new coal-fired power plants abroad. The Department of Justice has taken issue with what it sees as an alliance between JetBlue and American Airlines. And, we take a look at the economic dynamics behind China’s shopping malls.

American Airlines chair and CEO Doug Parker join The Post to discuss how the carrier is keeping its passengers and employees safe, its efforts to address the environmental cost of flying and the future of the travel industry.

We have spoken many times on this show about incivility in the public square; the coarseness and vulgarity of much of what passes for public discourse; the dire need for basic politeness in an era of extreme political polarity; the ad hominem attacks that many employ as a substitute for reason and rational argument. As the insurrection on January 6th demonstrated, that incivility and willingness to stipulate to counter-factual ideas can have deadly consequences. And whether it's a local school board or a town council, the examples we've all seen of people acting out, and acting violently, are a sad reminder that our differences don't just surround issues like whether we should wear a mask or get a vaccine. They also speak to what we consider appropriate public behavior. These issues take on particularly difficult dimensions when that behavior takes place while people are sharing an airline cabin. Today on Midday, a conversation about the disturbing rise in violent behavior by airline passengers. The Federal Aviation Administration has issued more than $1 million in fines this year to passengers who violate federal law by interfering with the duties of flight crews. As of last week, there have already been more than 4,200 reports of unruly people on planes this year. Tom's guests today represent the folks who have to deal with those unruly passengers. Sara Nelson is the president of the Association of Flight Attendants, a position she has held since 2014. She represents more than 50,000 flight attendants who fly for 17 different airlines. Ms. Nelson joins us on Zoom from Washington, DC. Captain Dennis Tajer is an Air Force veteran, a pilot for American Airlines, and the spokesperson for the Allied Pilots Association, the collective bargaining union that represents 15,000 American Airlines pilots. Captain Tajer joins us on our digital line from Chicago. See omnystudio.com/listener for privacy information.

You know how you always hear people talking about getting free stays at hotels or status perks? How do they do that? Find out! This week on the podcast we talk road warrior Ed Pizza from the Miles to Go podcast about the best hotel loyalty programs for families and ways to earn status and free hotel stays. About Our Sponsor: Room Steals Today's episode is sponsored by Room Steals.  Listeners may remember Room Steals from our discussion on finding hotel deals in Episode 185, but Room Steals is a Chrome browser extension that works alongside existing booking sites to show you what the wholesale price is for that room. Just install the browser extension and search for a hotel as you usually would on Hotels.com, Booking.com, Expedia, or Google. Once you've done your initial search, Room Steals will show you in a pop-up if that same room is available for less. If it is, you can click on that pop-up and book it directly through Room Steals. Downloading and using Room Steals is free; however, if you want to book a discounted room you have to pay an annual membership fee. Listeners can save 20% off the annual membership fee with promo code vacationmavens.  If you travel multiple times in a year, the subscription will quickly pay for itself. One listener already saved $400 using Room Steals on her first booking!  To learn more, visit roomsteals.com. That's roomsteals.com and use promo code vacationmavens to save 20% off your membership to Room Steals, and we thank them for their support. About Ed Pizza Ed Pizza is a road warrior and family traveler.  When we're not in the middle of a pandemic he travels 100,000 miles a year for work.  His family loves luxury travel, all things Disney and even bought an RV during the pandemic.  You can check out his podcast, Miles to Go, the same places you catch Vacation Mavens and you can find him writing about travel at pizzainmotion.com. Best Hotel Loyalty Programs for Families Hyatt offers the best loyalty program for families as it is easier to earn and use points (you need fewer points to redeem for a free night than other programs) and they offer great family-friendly perks like free breakfast, guaranteed late check out, and, if you have status with them, the concierge is good at guaranteeing connecting rooms or confirming suite upgrades in advance. The only challenge with Hyatt is that they don't have as large of a footprint as Hilton or Marriott, especially if you are traveling to smaller destinations. Hyatt does have a number of family-friendly brands including Hyatt Place on the lower end and Hyatt House for suites. A few terrific Hyatt properties in popular family travel destinations include: Hyatt Grand Cypress (outside of Disney), Ziva Resorts in Mexico, Costa Rica, and the Caribbean, the Hyatt Regency Sydney in Australia (which is more affordable than the Park Hyatt Sydney but still has amazing views), Grand Hyatt Bahia Mar in the Bahamas, and the Driscoll in Austin. Wyndham also is an excellent choice for families. In addition to the hotels, you can use points at many of their vacation rental or timeshare properties, which offer so much more room for families. Wyndham also has a partnership with Vacasa for vacation home rentals. Some great Wyndham properties include the Magic Villages in Orlando, ski lodges and log cabins in Montana, and great properties overseas. Wyndham now has a credit card through Barclay's that helps you earn points and they have bonus points on things like utility bills, which you don't find elsewhere. Hilton has some pros and cons for their loyalty programs. Hilton values treating folks well on award stays and they don't add resort fees, unlike some other programs that still charge fees on free stays. Hilton also gives away a lot of points for stays and through their credit card. The footprint isn't as big as Marriott but larger than Hyatt. Hilton Honors Gold members also receive little perks like free bottles of water at check in and free WiFi. However, Hilton recently rolled back their free breakfast offer for members (at least temporarily). Instead there will be a credit per day to use as you want (drinks from the bar, meals, etc), however it wouldn't typically cover everything that you would get at a free breakfast. Marriott has the largest footprint, but they do charge fees like resort fees and parking on award stays. IHG (which includes Holiday Inn, Intercontinental, Hotel Indigo, etc) doesn't offer as much as the other brands but can be good if you do a lot of road tripping and then redeeming points for stays overseas at classic, boutique hotels. Unless you are a road warrior traveling frequently on business, the best way to earn points is through a credit card. Instead of using the brand specific credit card, it is better to use a credit card with programs like Chase Ultimate Rewards or American Express Membership Rewards that you can transfer points to hotels to book award stays. Chase offers a bit more flexibility and value over Amex. When you transfer points, it is often 1:1 transfer so you will get more bang for your points if you transfer to a program like Hyatt where your points go further. If you are going to stay with a specific brand often, a hotel credit card can get you to the next status tier (and related perks) faster and you will often get one free hotel stay certificate per year. You need to make sure you are using the value of the cost of the annual fee. Generally it makes sense to pay for your hotel stays with that card but you will get more points per dollar for other types of stays from other types of cards.   Full Episode Transcript [00:00:00.000] - Kim Tate Which hotels deserve your loyalty? Stay tuned to find out. [00:00:15.290] - Announcer Welcome to Vacation Mavens, a family travel podcast with ideas for your next vacation and tips to get you out the door. Here are your hosts, Kim from Stuffed Suitcase and Tamara from We3Travel. [00:00:29.940] - Kim Tate Today's episode is brought to you by our sponsor, Room Steals. You guys may have already heard of it. Room Steals is a browser extension that you add to Chrome, so that when you're shopping for the next hotel for your vacation, you can see if you are really getting the best rate. You plug in your destination on one of the major booking engines, whether it's Expedia or Travelocity or booking.com or hotels.com, and a window will pop up, letting you know if they found a better deal for you. [00:00:55.810] - Kim Tate The program is free to use, so you can always see and shop and figure out if the there is a better deal out there. And if you do spot a better deal, you can book it through the Room Steals site where there is an annual membership fee. But our listeners get to save on their annual membership fee with the code vacationmavens, they can save 20%. [00:01:14.110] - Tamara Gruber So I was just researching some potential hotels in Dublin in Ireland because we're still trying to figure out where to take Hannah for her graduation trip. And that's one option. And I was going through some of these options because I really want it to be like, nice hotels, like special hotel in for this trip. But obviously I would always like to save some money. So I found one on Room Steals where I could save $142 and then another one where I could save $60. So it's like all these things could add up over the course of a big trip. [00:01:46.570] - Tamara Gruber So it's like even just that one hotel stay would be saving more than the cost of the membership. So I definitely encourage everyone to go check out Room Steals. Like Kim said, it is a browser extension that you can download add to Chrome. And then when you're searching for hotels, you're able to see whether or not there's a deal that you'd like to take advantage of. And just remember, check out Room steals. Com. You can sign up using Code vacationmavens all one word, all lowercase and save 20%, and we thank them for their support. [00:02:15.280] - Kim Tate So Tamara talking about hotels and getting deals through Room Steals. Today we are going to talk with a guest that we've had on before, and he's one of my favorite savvy travel guys. And that's Ed Pizza. [00:02:27.960] - Tamara Gruber Yeah. So he travels so so much every year, he knows all the hotels, all the programs, what the best deals are, what the best credit cards are, and he's going to share all of his knowledge. So I can't wait to jump into that interview. [00:02:40.540] - Kim Tate Let's chat with him. [00:02:49.470] - Tamara Gruber So today we're here with Ed Pizza. He's a road warrior, and family traveler. And when we're not in the middle of a pandemic, he travels 100,000 miles a year for work. His family loves luxury travel, all things Disney, and even bought an RV during the pandemic. You can check out his podcast Miles to go at the same places you can catch vacation, mavens. And you can also find him writing about traveling a pizza in motion dot com. So Ed, welcome back to the podcast. [00:03:15.640] - Ed Pizza Hey, thanks for having me back, guys. It's been a while and I'm excited to be back on talking stuff. [00:03:20.110] - Tamara Gruber I know you're back traveling a little bit for work, but how long did you go without being on an airplane? [00:03:25.780] - Ed Pizza So I was actually in New Zealand helping a friend on the Tarmac when the US announced that they were closing arrivals to Europeans. And that was me coming back into the country. So that was called like, March 14 ish. And I didn't get back on a plane. That was March 14, 2020. Sorry, I didn't get back on a plane until early June 2021, but I have been ramping things up, and I think it's interesting that if you guys hadn't reached doubt to have me come podcast, I was almost going to reach out to you guys because we're following this parallel track and that I spent a couple of weeks in Maine, I think right before you did, Sarah and I just finished coming back across the Canadian border on the east side, Kim to your west. [00:04:11.260] - Kim Tate Nice. [00:04:13.150] - Ed Pizza So a little bit of family travel, mostly road warrior stuff. [00:04:18.470] - Kim Tate Especially now that you have an RV that you were one of the many that jumped into that lifestyle. I've seen some of your things that's kind of funny how you're like, I'm embracing this for my family, but I am not embracing this. This is what I want to do with my life. [00:04:33.000] - Ed Pizza Yeah. I mean, as I've said jokingly a number of times if it happened to burn to the ground and I got an insurance settlement, it wouldn't be the worst thing in the world. But the kids and you guys know that your kids are older than mine. And so I think you probably have a better grasp of this than I do. You wake up at some point and you realize that they're going to College and you're like, Well, did I fill up the bucket enough? And our kids still love both of us. [00:04:59.150] - Ed Pizza My wife and I, and they like being with us. And they really love the camping thing. And so as much as I grumble and say bad words, sometimes when things break, which is pretty much every time we roll it anywhere, the memories that they're creating with us, I hope, will be things that when they get to College, it's, wow. That's in the bucket of things that I love doing as a kid. [00:05:21.850] - Tamara Gruber That's good. You speaking to my heart there. [00:05:24.870] - Kim Tate I was going to say Tamara and I are both right there because we both have girls going off to College. As you've probably heard, we're definitely in that wondering how we can keep scraping some more trips in there and then hoping that the College schedules will allow us to keep traveling and that our kids will keep traveling with us through those four years as well, at least for me. [00:05:47.390] - Ed Pizza And I know it's not what we're talking about today, but I think a really good point to make that I've obviously seen with the way that both of you guys travel with your family is that we all make memories in a variety of different ways. But we've all chosen travel as one of those primary ways to create those memories. And just like you, I'm hoping that the work that we put in for travel up until our daughter is a sophomore in high school. Now I'm hopeful that when she gets into College, it'll be, hey, I'd love to go take a Disney trip. [00:06:18.940] - Ed Pizza Hey, dad, mom, do you want to go or, hey, I love Lisbon. Or can we go visit Peggy's Cove in Canada? Whatever that there's a powerful enough connection to a place that they've been. They're like, I want to go and I want to go with mom and dad. [00:06:32.830] - Tamara Gruber I was just thinking mine is talking about the road trip that she wants to do with her friends post graduation, but I know she'll come back to our trips as well. [00:06:41.510] - Kim Tate Definitely. I think we're in that same boat, Tamara. So if you're listening to this and like, do you have a few more years? Definitely. Don't worry about I spent so many summers not planning and stuff because I hated crowds and also because we have such nice summers here in Seattle. But I now kind of regret not using that summertime more efficiently. Although we did take a lot of family trips and visited family and had family here. So I guess it was well used, but definitely maximize your time off with your kids. [00:07:13.940] - Tamara Gruber Well, speaking of traveling with kids and planning and thinking ahead and all of that, one of the ways that we've gotten to travel a little bit more or structure our budget a little bit more is using hotel loyalty programs and trying to maximize some free nights here and there. And I was thinking about which programs are really best for families. And I know a lot of programs have changed recently. And Ed, you came to mind because I know on your Miles to Go, you talk about this a lot, and I think I might know the answer. [00:07:47.180] - Tamara Gruber But when it comes to hotel loyalty programs, what one do you really like for families? So not business travelers, but really for families. [00:07:56.600] - Ed Pizza I'm going to give you my favorite. And then if we have time later, I'm going to give you my sleeper because I think there's someone coming up on the outside turn that maybe doesn't become my favorite, but it started to earn their keep above some of the other chains. But for me, it's it. And for many years it was starwood preferred guest before Marriott bought them because they understood that road warriors have husbands, wives, significant others, in a lot of cases, kids. And they want to take care of those other people because that makes that means the business traveler want to patronize them and high. [00:08:29.570] - Ed Pizza It just where they really get this right, and they get it right in a number of different ways. But I think primarily it's in reducing friction for family travel. So when we think about a family of three or four, we don't all live in one room at home. We certainly don't share one bathroom, especially with a teenage daughter. So being able to have space when we travel, it is huge. And it has benefits like being able to request and confirm a suite upgrade at the time of booking, which is unique amongst the major hotel chains. [00:09:00.780] - Ed Pizza And you say, well, if I know ahead of time where I can get that extra space for my family, that helps drive where we might choose to go on vacation. And there are a lot of other benefits to the world Hyatt program that I think make things easier for families, things like free breakfast, guaranteed late checkout, just things that make it easier for when family travel goes sideways, which the younger your kids are, the more frequently that happens. [00:09:23.820] - Tamara Gruber 100% agree. My husband was ambassador level with Marriott for a while, and he had these five suite upgrades of a year or something to use. And we were looking to book a suite in Amsterdam. I think it was and we like you we want the space. It's all about having a little extra space, not being crammed into those two double beds in particular. And we wanted to book this week, but we're like, do we actually pay for it, or do we take the risk that we can use one of these upgrades and not being able to confirm that, you know, you have that upgrade. [00:09:58.620] - Tamara Gruber It makes such a difference because you're making a totally different choice. And of course, we ended up just doing an Airbnb instead. [00:10:03.840] - Ed Pizza Yeah. And especially when you talk about families in Europe in that the restrictions on the number of people in a room are very different from the US. There are plenty of rooms in Europe where two is the Max Occupancy and a flu or three same in Asia. So that's a complication. And I think one of the things you mentioned, Marriott Ambassador, and I had a Marriott ambassador for a long time. In the beginning, they were great at communicating with the properties and they could advocate on your behalf. [00:10:31.470] - Ed Pizza But I'll be honest with you. For me, at least one of the biggest benefits that world of Hyatt provides for me. I have their equivalent. It's called my Hyatt concierge as part of their globalist status. It isn't even necessarily the suite upgrades. Those are great. And who doesn't love a big plus room with an awesome view and all that stuff? But for me, it can really be as simple as can you just guarantee me connecting rooms? My kids are younger, like we just want connecting rooms. [00:10:56.420] - Ed Pizza I don't need something fancy, and my Hyatt concierge would always contact the property early on my behalf, and they would work with the property to block rooms. And I can say, honest to God, I very rarely use the words always or never. In the ten or so years I've been top tier status with Hyatt, I've never shown up at a property that promised me connecting rooms ahead of time and not gotten them. And as a family traveler, that's huge. I need just a few times a year, but when I need it, I need it and they always say yes, we're going to take care of you. [00:11:29.720] - Tamara Gruber Yeah, Hyatt is not a property or a brand that I get to stay at a lot. There aren't quite as many. I think that's one of the problems that people run into. But when I've had an opportunity to stay at a Hyatt place just in terms of the lower tier, I was kind of amazed. I love this setup where it has kind of a partial dividing wall between the bed and the sitting area with the pullout couch. So when you have a younger child, you have that little bit of that separation of space without going for the larger suite or two rooms. [00:11:59.390] - Tamara Gruber So another benefit to me are some of the Hyatt brands that people may not be familiar with. [00:12:04.310] - Ed Pizza Yeah, no, I agree. And I think Hyatt House is another brand of there where they have multiple room suites. And I've had a reasonable amount of luck in contacting a property ahead of time through the concierge and asking even though it wasn't, isn't a published benefit to say, hey, can I use a suite upgrade certificate to just get a two bedroom unit instead of a one bedroom? And very rarely I've been told no for things like that. So I think it's the flexibility that they work with folks on. [00:12:30.320] - Ed Pizza It's not that Marriott or Hilton or anything to change doesn't have fabulous, unbelievable properties. I think it's for family travelers and for specific needs. We just need a little bit more flexibility at times. And Hyatt works hard to give that that's nice. [00:12:46.630] - Kim Tate I've heard a few other people that are kind of in the point space. They just love Hyatt. I'll admit, one of the things that's kept me from just going all in on them. I find I have a harder time finding properties where if you're doing like a road tripping type family or something like that, those Marriott properties, it seems like everywhere you go there's a Fairfield Inn. So that is one thing that I have noticed. Do you think there's any limitations on property availability with Hyatts? And then do you have any favorite property within that program that you think are great for families to check out if they're looking for a kind of hotel destination? [00:13:23.000] - Ed Pizza Yeah. And I think that's a fair criticism of Hyatt. If there is one is that they don't have the third tier city when you're going to visit friends and family when you're going to visit Grandma, if you're road tripping in the US, that's certainly an area where they're weaker than the other chains. They've expanded their footprint through really interesting partnerships. They have a big partnership with small luxury hotels of the world, which means that they now have over a dozen properties in Italy where they used to have one, and they things of that nature. [00:13:54.090] - Ed Pizza But as you say, I always use Williamsburg, Virginia, sort of my textbook example of the comparison between Marriott Hyatt, and each person will choose what's most important to them. Williamsburg, Virginia, Colonial, Williamsburg, Busch Gardens, all that stuff. It's a family destination. Not far from my house. There are zero Hyatts. There are no limited service properties. There are five Marriotts. They're all kind of dingy, but there are five properties there. And so the choice I make when my family goes to Williamsburg is do we drive 45 minutes from a very new Hyatt place, or do we stay right there at one of the Marriotts? [00:14:28.410] - Ed Pizza That's convenient, but not as nice as property, and I don't know that there's a right answer for that. I think every family makes that decision. But if you're going to make a compromise at times, that's the compromise you'd make with a road tripping in the US where I think they have some really specific fits, though, that work well for families. As you mentioned, what are some of my favorite properties? First and foremost, I think Hyatt Regency Grand Cypress, just outside the gates at Disney World, is a big plus, and it didn't use to be as big a plus. [00:14:57.680] - Ed Pizza But as Disney has reduced the benefits you get from staying on site, the Grand Cypress, it hasn't taken anything away. And beautiful property, tons of space, lots of pools, all that stuff right outside the gates of Disney, so it's easy to get to. I think again, when we think about family travel, Hyatt has a brand called Ziva, which is a family geared, all inclusive brand with properties mostly focused in Mexico and the Caribbean, which on points can be a really great way to go on vacation without spending money, because you could generally redeem points for extra guests in your room as well as the two base guests that are normally included in a reservation. [00:15:36.710] - Ed Pizza So you can actually use points to pay for your meals at an all inclusive with Hyatt, which I think is interesting, and it might not be the best value for everyone. But again, if it's hey, how do we take an extra family vacation every year being able to use points to cover meals? It might mean that your family gets to go rent a catamaran for the day or swim with Dolphins or do some other activity that maybe you didn't have the cash for something like that. [00:16:00.530] - Ed Pizza It's a great choice. And then we were really surprised to go further afield. Everybody, all the bloggers talk about the Park Hyatt Sydney is this unbelievably beautiful property that overlooks the opera house, and it's under the Harbor Bridge in Sydney. And I agree with all those things. I stayed there a few times. It's a wonderful hotel, but right down the road from it is the Hyatt Regency Sydney, which opened up a few years ago. And it's kind of a rooftop lounge up on one of the really high floors. [00:16:26.870] - Ed Pizza And so we were there for a week right before the pandemic in 2019. And by the second day of our stay, everybody in the lounge had memorized not only our kids names but the drinks that they liked in the morning, in the evening and what they like for breakfast. And so my kids were doted on by the lounge grew all included with my room as part of our stay, and they never had to ask for anything. They were doted on. They loved it. And my wife and I could enjoy a cup of coffee or out on the terrace on our own and watch our kids through the glass and watch the staff take care of them. [00:16:59.420] - Ed Pizza And it was a really great way to sort of sneak away for a few minutes as a husband wife while our kids were still with us on this epic trip. [00:17:06.460] - Kim Tate That's important. I think that when you can find a good hotel, they kind of recognize your kids as guests as well. Kids love that. And they remember that for sure. [00:17:15.240] - Ed Pizza Yeah. And I might not get this exactly right because I didn't look it up on the charts before we hopped on to record. But I think it's half the points of the Park Hyatt, which again is a delightful hotel, but it's pricey. And then I think there's other fun things. Grand Hyatt Bahamas is a really huge resort property in the Bahamas. So if you're looking for a way to do something like in Atlantis style property, but using points, I think that's a great choice. And then I'm a sucker for old historical properties. [00:17:43.390] - Ed Pizza So the Driscoll in Austin, Texas, is the Yellow Rose, as they call it, is one of my favorite old historic hotels. That's part of it as well. [00:17:51.240] - Tamara Gruber Does it have a collection like that the way the autograph collection for Marriott or gosh, what's the Hilton one. [00:17:58.350] - Ed Pizza There's so many of those different brand like the Marriott Hilton has spawned all these names for different things of all the brands. And the short answer is not only is the answer yes, but there's a ton of them, and some. Some of my fellow travel bloggers have almost criticized the hits and the merits of the world for having you have too many brands. Those things don't necessarily matter as much to me per se. I guess I understand it to some degree, but at the end the day, I think as travelers and especially family drivers, we're just looking for interesting, unique properties. [00:18:29.110] - Ed Pizza And as long as they come up on the website, I'm all years yet they have their unbound collection. And that was where it started with some recent acquisitions. They sort of added a bunch of other brands, so they fall under a bunch of different names, and I won't list all of them out. But like unbound one destination hotels, Thompson Hotels, a bunch of collections that they've absorbed over the past few years and acquisitions. But I think one of the fun things that hit does is they have what's called a Brand Explorer program. [00:18:57.870] - Ed Pizza I don't quote me on this, but I think there are 15 brands right now across the portfolio and in the boundless portfolio and the independent collections. For every five different brands you visit with it, you earn a free night, and so you can earn up to three free nights by staying at all the different brands. So it's a pretty cool unpublished benefit of it is that every time you chalk up one of these, you're closer to a free night at a high in the world. [00:19:22.760] - Tamara Gruber That's interesting. So they really want you to explore the breath of those brands. I mean, I like those kind of collections because then, you know, you're having something that's maybe historic or at least has character and personality versus your standard Hyatt. Hilton, whatever the generic kind of business hotel cool. That's good to know. Well, I am very intrigued by your hinting at a dark horse. So before we jump into our other questions, what would be your number two? [00:19:51.760] - Ed Pizza Yeah. So I'm not sure if this is my number two, but certainly they're right there in line with Hilton, because I think Hilton's maybe just a smidge ahead of them. But Wyndham redid their credit card portfolio late last year. And honestly, it was one of the things I wasn't paying a ton of attention to and through a mutual friend they had asked about sponsoring the podcast, and I'm generally not somebody who does that sort of thing unless it's a brand that I really support a lot of like, I really want to be into something. [00:20:18.520] - Ed Pizza I was like, Wyndham, it's not my favorite. Could there are a lot of lower to your properties that weren't really my fit. The credit card is really geared up being able to maximize points for earning for families, which I think is a hard thing to do if you're not a road warrior. And where I think they really fit for family travel is they have a huge chunk of vacation rentals. So they have some of their own, quote, unquote vacation rental properties. And they have partnerships with brands like Vacasa. [00:20:47.480] - Ed Pizza I never know if I say that correctly, but because of that, that we think of again, when we think of families, or at least for me, I think of space. And so there's a property in Orlando called Magic Villages, which is a Wyndham property, and you can use your points to redeem for up to a four bedroom luxury condo with pools and all that other stuff that are beautifully appointed, big barbecue grills outside at Zero fridges, all that stuff. And you can do that with points. [00:21:18.200] - Ed Pizza And it's equidistant between Disney World and Universal. And then you've got ski lodges and log cabins in Montana and properties overseas. And so I think when I think about family travel and I think about space and Airbnb and the role it plays and how our family travel world has changed. Wyndham sort of forging this middle ground where they say like, yeah, sure. If you want a Wyndham hotel or one of our other limited service brands like, we got you covered. But if you need more space, you can turn those points into Airbnb ish type rental in hundreds of cities around the world. [00:21:56.270] - Ed Pizza And I think that adds a lot of value for family travelers. Not as much for people who like to travel in a traditional way. But I think family Traveler specifically Wyndhams carving at a niche to say you could earn a bunch of points on our credit cards and you can use them for Airbnb ish type stays around the world. [00:22:12.740] - Tamara Gruber Yeah, that's good. I think about Smugglers Notch in Vermont, which is an amazing family ski resort. I used to be part of Wyndham Vacation Rentals, and I have to double check that it is. And I know I have a friends awesome that really love the property in Orlando and love that space option. Like you mentioned. [00:22:33.490] - Ed Pizza Yeah. And the Smugglers Notch is still a Club Wyndham property. And again, people think of timeshares like, oh, I don't want to buy a Timeshare, and that's a whole other podcast for some other day. But I think Wyndham gives you the ability to stay at those properties and not be a timeshare owner. So I think that's what's unique about the them in Hyatt has a very small collection of those properties time shersh sort of residence club properties. In fact, one of my favorites is in Sedona. It's called the Hyatt Residence Club Pinon Point, not that far from the Grand Canyon, but they only have 15 or 20 of those where Wyndham literally has over 1000 with the Club Wyndham stuff, vacation rentals and the Vacasa partnership. [00:23:14.530] - Ed Pizza So if you like that sort of travel where you're not staying in a hotel and you want a little bit more space, Wyndham is really carved that niche. And before when they didn't have a really robust credit card platform, it was harder to earn a lot of points with them. And now, especially if I'm a small business owner, and I understand that not everybody is that. But if you are a small business owner, some of the stuff that they have bonus categories on are very unique, like utility bills and stuff like that, that definitely aren't for everyone. [00:23:47.230] - Ed Pizza But if you happen to be somebody who as a small business owner and you've got all that stuff, it's a great way. Wait a pile on a ton of points that you're not going to find somewhere else. [00:23:54.620] - Kim Tate And do you know, if Wyndham is a transfer partner of either Chase or Amex it's one of the downsides is that they're not really have that kind of the credit card of their own to their credit cards are issued by Barkley's. [00:24:08.960] - Ed Pizza And I think you guys know some of the Barclay cards they've had over time, but they don't really have a flexible currency. Okay, as you say, with Chase and American Express, and even sort of coming around the bend with City adding like, I a partner like American Airlines to their fold, that in doing the and the Capital One is really up their game. This is the area where I think Barclay's as weakest is that they just don't have that robust transfer network. So you'd have to invest in holding a Wyndham card to earn a bunch of Wyndham points. [00:24:41.800] - Ed Pizza And I might be forgetting some other Wyndham transfer partner out there. And if they're out there, I apologize. I'm definitely not a credit card expert, like some other folks are in the space. I my interest has been peaked in a way that I wasn't expecting. [00:24:55.860] - Kim Tate Well, definitely for families. I can see why that might be appealing. So let's quickly just finish up this little bit of a category and touch base about maybe Hilton, of course, Marriott. Maybe even if we have time, you could mention IHG do you see, what are the pros and cons for any of those three type brands for to show up on their loyalty train. [00:25:20.870] - Ed Pizza Yeah. And I'll try to cover all three quickly. I think they all represent slightly different things. One of the things that I think Hilton has in common with Hyatt is that they value treating folks well on award stays. So things like no resort fees on award stays is a really cool benefit of Hilton that it has as well. I think the benefit for Hilton is massive footprint, easy to earn lots of points. And so you sort of got this world where Marriott has really expensive properties that cost a ton of points, but they don't issue a lot of points you've hired as a smaller footprint, and their properties cost less points. [00:25:57.480] - Ed Pizza And Hilton somewhere in the middle, and that they do have an award chart where the resort property can get pricey, but they give away a lot of points for hotel stays, they give away a lot of points for folks who happen to hold their credit cards. And as you mentioned earlier about road tripping, you can find a Hilton anywhere. Marriott is the same way in terms of footprint size, but they do charge things like resort fees and parking and stuff like that on awards stays, so they're not completely quote, unquote free. [00:26:23.030] - Tamara Gruber Can you explain for our listeners what award stays are? [00:26:26.040] - Ed Pizza Yeah. So if you spend on a credit card or you stay on a paid stay, you earn points in the loyalty program. So if you have a Hilton credit card, you're in Hilton points. If you have a Marriott credit card earning Marriott points, and then there's all the transferable partners, which maybe we find time to talk about today. But as Kim alluded to Chase and American Express, so you build up these points. And those points help get you a free room. And not all points are created equally. [00:26:54.150] - Ed Pizza So we like to say that top tier property at Marriott is 100,000 points and a top tier property that is 30,000 points per night. And so it's a lot easier, cheaper in points to get a free room with it. But they don't quite give the same amount of points per dollar. That's where it gets a little bit like funny money math. But Hilton, like I said, sits in the middle where they give a lot of points for folks who stay on paid nights. And you can also earn a lot of points with bonus categories on their credit cards. [00:27:25.740] - Ed Pizza So you you can build up a pretty big balance of Hilton points quickly if your goal is to save up for a family vacation. [00:27:32.140] - Tamara Gruber Now, some of these programs have changed some things recently. Do you want to touch on that? [00:27:37.280] - Ed Pizza Yeah. So again, we talk about family travel. Things like free breakfast is important, and Hilton rolled out some changes that they say are temporary. And I'm actually supposed to be recording with an executive from Hilton on my podcast in October. So hoping to get a more final answer on this. But they've temporarily removed to a benefit where instead of getting free breakfast, you get a credit per day that you can use for breakfast. If you wanted to use it for breakfast, which you can also use it for a drink in the bar in the evening, et cetera. [00:28:08.660] - Ed Pizza It doesn't cover traditionally what a free breakfast used to cover. And sort of where this came from was during the pandemic. A lot of hotels eliminated free breakfast completely in the beginning. It was because we didn't really know how COVID was bread is now sort of become this thing of, well, gosh, we lost a lot of money during COVID, so we don't want to have breakfast out anymore. And I think it's a big question Mark right now on what the future will look like. I think hotel owners don't really want to give free breakfast. [00:28:32.760] - Ed Pizza They've never really wanted to, but it's always been a benefit that's been there. And so there's this unique most moment where a chain like Hilton is trying to move away. It seems from that free breakfast benefit, and I'm going to be really interested to see how this rolls for, because as of right now, it is only listed as a temporary benefit. You guys have been in this business long enough to know that lots of things that are temporary become permanent. So that might be where we end up with us. [00:28:57.450] - Ed Pizza But right now, the breakfast benefit, Hilton is nowhere near as good as it used to be in a vacuum. That being said in my travels, I've seen very few hotels that really have have a free breakfast out, as opposed to a Brown paper bag with a Nutri grain bar, an Apple and a bottle of water [00:29:14.620] - Kim Tate for a while there when we took our spring break road trip, they weren't even stocked with that stuff because they couldn't get supply chains as like we have one almond milk and an Orange going to the first customer down. [00:29:27.910] - Ed Pizza Yeah, it has been crazy and I didn't touch on IHG I think is sort of falls behind those others. I think at this point Wyndham has passed them in my mind and that it doesn't really have the vacation rental part of their platform. And for those that might not know IHG or brands like Holiday Inn, Holiday and Express Intercontinental, they have beautiful properties overseas, Europe and Asia, much more so than I'd say in the US where the I think they can play a role is definitely road tripping. [00:30:00.260] - Ed Pizza And then also, if you happen to be somebody who has some travel for work in the US, I think earning points stand staying at US based IHG properties and then using them for some of the really cool properties overseas. They have some really eclectic older style properties in Europe that I think are a lot of fun. So that would be how I think about trying to use is it would be saying if your traveler road warrior staying at the Holiday Express throughout the year so you can redeem for a really cool Intercontental stay in Europe or Asia. [00:30:34.620] - Tamara Gruber Yeah, they have cool. The Hotel Indigo brand properties are pretty cool too for those boutique type of stays. [00:30:43.570] - Ed Pizza And they are expanding. The Hotel Indigo brand obviously has a lot of change during the pandemic, but I do expect there to be more Hotel Indigo being built over the next handful of years. [00:30:57.260] - Kim Tate A brand I always like the decor and stuff. It's very clean and modern feel and a little bit of the local vibe with local artists and some of that stuff. So that's cool. [00:31:07.960] - Ed Pizza Yeah. Last I checked and don't quote me on this. There's probably about 100 or so Hotel Indigo in the pipeline and there's probably about 100 open right now, so they'll probably double the size of that brand over the next call, four or five years. [00:31:23.220] - Kim Tate So now that you've given us a good layout of all the great programs, and maybe people are thinking of which property or which brand might work best for them. Do you have any tips or suggestions for how to build up points with some of these programs beyond just hotel stays? So you mentioned a little bit about the Wyndham credit cards, so I know credit cards are a huge part of it. So any other tips or what info do they need to know about earning and transferring hotel points? [00:31:49.700] - Ed Pizza Yeah. And I think you keyed right there on the last two words that you said are the two ways that we're thinking about this. Are we earning points or are we transferring them? And so I think there's two separate paths, and I'm going to take them backwards because I think the transferring path is the one that's going to work for more people. Then the best example I like to use for folks is for anybody out there that has a retirement account. I hope you don't have everything all in one individual stock or mutual fund. [00:32:14.850] - Ed Pizza You're diversified. So Kim kind of alluded to this before where Chase and American Express both have their own flexible currencies. Chases is called Ultimate Rewards, and American Express is called membership rewards. And so you can spend on a credit card, a certain Chase branded credit cards and certain American Express branded credit cards. And you can then transfer those points to hotels. And for this, I specifically like Chase better than I like American Express, and that Chase has multiple hotel partners you can transfer to IG. But you can also transfer to Marriott and to High. [00:32:49.820] - Ed Pizza So lots of flexibility there. And if you ultimately decide you didn't want to transfer hotels because you got a really super deal, like you found a super cheap hotel and you want to use your money on your hotels and then use your points for airline tickets. You'd have that flexibility. But this also goes back to what the value of points are. And if you transfer points from Chase Ultimate Reward, so let's say you had, like, a Chase Sapphire preferred card, and you earn points for dining out and groceries and all that stuff. [00:33:17.670] - Ed Pizza And then you transfer those points. They're going to go a lot further with Hyatt, where the most expensive property costs 30,000 points a night versus Marriott, where the most expensive property will set you back about 100,000 points a night because you're still transferring on a one to one basis from Chase Ultimate Rewards to these different hotel programs. So for most folks, I think those sorts of cards offer great flexibility, which I think is what we want in travel, especially for family travelers. If hotels is really the thing that you're most focused on, then yes, absolutely. [00:33:49.470] - Ed Pizza They're or hotel credit cards. And not just because of my bias towards Hyatt, but I also think they have a pretty strong offering for credit cards in that they offer bonus points for dining out airline tickets, gym memberships, which is a fairly unique category. Mass transit,  tolls, taxis, just a whole bunch of different categories where you can earn points for the things that you do on an everyday basis and use those to turn into vacation points further down the road. [00:34:19.360] - Tamara Gruber So would you ever recommend having a brand specific card as well? [00:34:24.720] - Ed Pizza You know, I think if your main goal is that you're going to be a free agent from an air travel standpoint where you're never going to use points for that, then I think a hotel branded credit card can make more sense. I think the other thing, too, that's a really solid reason to pick up a hotel credit card is that some of the cards do offer some level of status along with holding the card. That's a benefit of some cards, and it's very different amongst the different cards people use Hyatt  as an example is that you do get discovered status with them, which earns you a free late checkout and a bonus on points that you earn. But it also gives you sort of a head start to the next level of status as well. So those can be great ways to sort of bridge across. Marriott has a lot more credit cards than hit us, so you have the ability to sort of maximize that if you're willing to hold multiple credit cards, they also have credit cards from both Chase and American Express. [00:35:23.520] - Ed Pizza But you really do have to sit down and think about as you start to get into multiple credit cards. Are you really getting the value for the annual fees for all these cards? Because some of them have gotten quite expensive for annual fees for five $600 a fee. And we just want to make sure that we're getting that value if we're going to keep that card in our wallet year in, year out. Whereas something like Chase Sapphire preferred annual fee is $95, and it's not hard to get $95 in value on a yearly basis. [00:35:48.640] - Kim Tate Yeah, I was going to say one of the things I have the Marriott, and it is kind of nice when I choose that knowing that I'm earning six points or ten points or whatever it is now on those hotel stays, and I don't even have to think about that. And then it's kind of funny, though, because I get gold with them, which doesn't do anything with Marriott now and then I get gold with my Amex as well. So I'm paying all the stupid fees to get overlap that still doesn't do anything. [00:36:13.730] - Kim Tate But I've been really looking at my Amex Platinum lately to see if I'm really getting my $700 worth or whatever they raise the annual fee to this year. [00:36:23.030] - Ed Pizza Yeah, not to dig too deeply into the numbers of it but again, depending on which Marriott card you have, we talked about the one to one transfer from Chase to Marriott. And so for every day spend, you could still either category where you can earn three, four, five chase points per dollar and then transfer those to Marriott in a one to one basis. So you can definitely make an argument why a Marriott card might be really good for you to pay for your Marriott stays. [00:36:53.350] - Ed Pizza The other bonus categories on those cards generally aren't as generous as some of these, like middle of the road flexible currency cards where you can come out of head. [00:37:02.330] - Kim Tate Overall, I've been trying to figure that with dining. That's been my biggest dilemma lately is when I'm eating out because I don't have, like, a freedom or any of those things. So I feel like the Marriott actually recently looked like it was more. But then when you look at the points value, my Chase ink is probably the best way to go. So I was really torn about that one. [00:37:21.960] - Ed Pizza Yeah, and dining is one of those things. It isn't necessarily a big strength of the Marriott card. The chase cards are pretty weak on those categories, and I don't remember all the American Express benefits off the top of my head. But when you think about the fact that you take a car like the American Express gold card that are in four points per one dollars on dining, that's a pretty sizable bonuses compared to the other cards. And don't quote me on this, but I'm pretty sure that annual fee is 250 where you're obviously a lot higher with some of the premium cards. [00:37:56.360] - Ed Pizza So you get three points per dollar on the Bonvoy brilliant. I was tell the names are confused. [00:38:01.250] - Kim Tate I know they make it. Yeah, I have their business one. I don't know which one that is. I don't have a really expensive one. [00:38:06.490] - Ed Pizza They all have B names, but that one only earns three points per dollar on dining where you're getting four on American Express gold. So again, it's a mixed bag of things. I think if you're going to have a lot of Marriott stays, those can be solid cards for you, but I think at the end of the day it's hey, sit down and make sure you're doing the math on what you're paying for annual fee to make sure you really are getting the value. Because on that one, like a big part of why that card should be in your wallet is because you're going to use that $300 credit that it comes with at a Marriott property, because if not, then you're paying $450 for a credit card on a yearly basis. [00:38:44.060] - Ed Pizza And that's a pretty big chunk of change. [00:38:45.950] - Kim Tate I have the size down one on that one. I don't have that expensive one. The other one boundless or busy. I don't know why they chose to make the full you'll never know makes them hard to say. [00:38:58.580] - Ed Pizza Yes. [00:38:59.470] - Tamara Gruber I will say that one time I got Marriott card for a while. And if anybody has an event coming up, it's a good thing to do. Right. So I hosted my daughter's, bat mitzvah party at a Marriott, and you basically got, I think, like, three times the points. If you're hosting an event there, there was some kind of calculation that I did where I was getting points for the rooms that were booked as part of my group as well as the event itself by putting it all on that Marriott card. [00:39:29.840] - Tamara Gruber So that's how I tried to maximize that for a while. [00:39:33.200] - Ed Pizza Yeah. And you can even triple up and that they have a meeting planner program. So when you're planning larger events like that, you can earn points on top of those points. [00:39:41.940] - Tamara Gruber I think that's what I did. Yeah. [00:39:45.020] - Ed Pizza That's a great way to triple up with you, as you say, when you have things like special family events that can really maximize your earnings. [00:39:51.480] - Tamara Gruber Yeah. Well, as you said, we can dive into credit cards for a very long time. And I suggest anyone that really wants to get into this should definitely be subscribed to Miles to go, because sometimes you guys get into conversations on there where I'm like, Whoa, too much vernacular, too much jargon going on here because you definitely have guests that really know what they're talking about. So I would definitely recommend that. But I'm just curious. As a road warrior in so many hotels, sometimes you always want to write a post about biggest hotel pet peeves. [00:40:22.900] - Tamara Gruber But of course, who would care? But I want to hear what are your biggest pet peeves when it comes to hotels? And are they brand specific? [00:40:29.860] - Ed Pizza Well, and first off, I would care. So if you ever do write that, so let me know what I'll read it for me. Honestly, the biggest pet peeve that's developed over the past couple of years, and I hate to think of just the pandemic, but I think that this was lasting effects after we're done is what I've started to affectionately refer to as what I call no notice. No housekeeping. A lot of chains made changes to their housekeeping rules during the pandemic. In some cases, they weren't coming into rooms at all. [00:40:56.890] - Ed Pizza In other cases, like Hilton, they sort of moved away from the the standard of daily housekeeping. Two rules that make it sound like can't have housekeeping on a daily basis where in most cases, you could still ask for it. But I think the notice is the big part. We're all adults here. Let us make adult choices if you're not going to offer me housekeeping, which for the 40 plus years I've been on this planet has been a standard of pretty much every hotel in the country, minus some very limited narrow set of brands. [00:41:26.170] - Ed Pizza Housekeeping is a thing. We expect it. And so if you if you don't have enough staff or there's not enough money to do it. All those things. Just be honest about it and tell me upfront that. Hey, you're going to be here for six days and we're never going to clean your room. As with anybody in the pandemic, I can understand that hotels have gone through a real tough time not to sound sarcastic. I'm in the restaurant industry. We serve burgers and fries. If a customer pays me the same price they paid for a burger last year, I can't tell them I'm not giving them a hamburger bun today. [00:41:56.150] - Ed Pizza I still need to give them everything that they paid for. And housekeeping. I still just one of those things that I expect as part of hotel stay unless you tell me a time. And if you tell me out of time, hey, we're not going to here are the rules. At least I know the rules going into it. It's the changing of things and not telling customers clearly hear that we're not offering just like we talked about the free breakfast thing. Like, look, it's the published benefit than I expected. [00:42:17.600] - Ed Pizza And if you tell me you're not going to deliver it because of XYZ, at least I can make the choice as to whether or not I come stay at your exactly. [00:42:24.460] - Kim Tate I totally agree. They've been really lazy at notifying everyone even along on booking. I understand they can't always control third party booking sites, but on their own sites, they need to be saying if the breakfast is going to be a grab and grow bag, it should be right there on your reservation page. Or if they're not offering daily housekeeping or daily housekeeping can be added on to your even if they start saying, okay, you can get a prepay rate, you can get a regular refundable rate, or you can also book a rate that includes housekeeping. [00:42:55.990] - Kim Tate Fine, start doing that. But I think the lack of, like, housekeepers has been a big impact, and but I'm with you. Just let us know in advance. [00:43:06.360] - Ed Pizza Yeah, just be intellectually honest with your customers. We're smart enough to figure out that nobody came in and cleaned the room, and we're smart enough to remember we weren't told. So just get it out there ahead of time. [00:43:15.100] - Kim Tate That's the most annoying thing to me is just not knowing and then coming home expecting, especially when you're a family. [00:43:20.740] - Tamara Gruber Right. [00:43:20.950] - Kim Tate And you've got all of your towels are all mixed up and the kids would put theirs all over the floor, beds or carpet. And you're like, who's that never happens. You. Well, your kids are perfect. [00:43:31.790] - Tamara Gruber And not to mention there's that one tiny garbage can that fills up within a minute of arriving. [00:43:37.800] - Kim Tate And then for a while, when you were eating all your meals, like in your room, that worked really well. [00:43:43.740] - Ed Pizza Yeah, I think again, like, we're all adults, we can all cope with a new reality. If you tell me. I've got to put my trash can out by 08:00 at night, and sombody's going to pick it up. [00:43:52.060] - Kim Tate Great. [00:43:52.600] - Ed Pizza Then I know what the standard is. If we're never going to dump your trash can for five days, that's going to get ugly. [00:43:57.390] - Tamara Gruber Yeah. Well, and also back in the day, you were at least given the incentive of you get some points if you bypass housekeeping with kind of I always did not trust the greenness of that. I thought it was more of a way of getting out of housekeeping, but at least you got something for for it, right? Whereas now it's like, oh, no, you have to request it like you're being a diva to request it. It's like, no, if I'm going to say that, I'm not kidding it then give me something for that. [00:44:25.090] - Ed Pizza And the height of the pandemic when hotel rates were like, 50 or $60 a night because nobody was staying, I think it was an understandable quid pro quo. As a business traveler, I paid $300 to stay in a regular old Marriott property a handful of weeks ago and was told that I couldn't get daily housekeeping. It's like I'm paying three hundred dollars a night. That rate should have enough baked into it that you can get somebody clean the room. And if you can't understand, staffing is a big issue, but you need to communicate that. [00:44:51.910] - Tamara Gruber Yeah. I told this story recently on the podcast where I paid 250 a night to stay at a really crappy town place suites that was dirty and they didn't even have a pillow for my daughter to use on the pull out bed. It's like those kinds of things, like, no, sorry, it's taking it too far. Yeah, I agree. [00:45:09.430] - Kim Tate So now that we've talked about pet peeves and things that are driving us all nuts, what about some of the amenities or perks that you look for when you're debating between what hotel to choose? Yeah. [00:45:20.830] - Ed Pizza Well, we obviously talked about one of my favorites before, which were those confirmable suite upgrades at time of booking for Hyatt. So I think that's a really big one, just because I can lay that shit down when I need to for that one or two vacations a year and say, here's my ticket. I want that special room and tell me now. So I think that's a big one for me and for our family. I also think we're Hyatt and Hilton have really focused on reducing fees for folks who are on award stays. [00:45:50.310] - Ed Pizza So resort fees for Hyatt Hilton Hyatt went so far as to say we're not going to charge for parking on award stays. And it's not that parking costs a lot of money, but it's more like the nickeling and diming of stuff when you're on vacation, like, here's another fee and here's another fee and here's another fee. So I really like that those two who chains are really focusing on removing those fees when you have a, quote, unquote free room, it's actually closer to free. And that sounds funny for folks who maybe don't redeem points a lot. [00:46:17.830] - Ed Pizza But at some brands, there are lots and lots of fees. I know there are a lot of people that love club lounges. As our kids have gotten a little bit older, we probably use them just a little bit less because we like to get out and sort of explore local cities, if you will. And eating breakfast at a small cafe, Paris or Amsterdam or Lisbon is more appealing than hitting the lounge. But I still think lounges have a tremendous amount of value for families with younger children. [00:46:48.040] - Ed Pizza And so as our kids have gotten older, maybe that one's a little bit less important. But, boy, did we save a lot of money on properties that had free breakfast. And actually, I think the Hyatt Regency Grand Cypress was a great example of that pre pandemic. Their lounge has been closed during the pandemic, but before going to Disney World every morning, we'd have breakfast in the lounge. And I would say that's probably worth at least 30 or $40 a day for a family of four to eat breakfast somewhere. [00:47:12.660] - Tamara Gruber Well, I'm with you on the lounges, but also one of my things that I love is free water. So it's like the Hilton will give you the bottles of water. I remember checking in with my husband to a Courtyard Marriott in Portland, Maine, and he's Ambassador level. They didn't have us an upgrade available. And I was like, Can we get a couple of waters? And they're like, oh, we don't do that here. And I'm like, Seriously, you won't give us two bottles of water and the lounges. [00:47:39.520] - Tamara Gruber I stayed recently at a Marriott in Buffalo and had access to the lounge. And I think I was wiping them out on the water because the stuff from the tap just wasn't doing it. And they didn't have any refill stations open. So those little things Kim, knows how much I need my water. So it saves me a lot. [00:47:57.040] - Kim Tate It seems like they've gotten rid of those communal water fill, you know, for, like, some hotels have the little jug in the lobby, but because a COVID they got rid of that. And I have a feeling that's going to be another thing we never see see return. [00:48:10.580] - Ed Pizza Yeah, it's a good point. And I think you're the same way I am Tamara that I drink a ton of water when I'm on the road, just trying to stay hydrated wherever I am. And so that's a huge benefit for us. And you're right, Hilton is very good about offering that every time I check in like, hey, do you need a couple of bottles of water? It's also something that IoT is very good at and not to pile on Marriott. Put your comment about we don't do that there. [00:48:35.510] - Ed Pizza It's kind of sort of like an unwritten model of Marriott. That the property sort of do what they feel comfortable with. And some properties are really good about taking care of their guests. And a lot of the other ones are like, well, there's no financial justification for us to give you two bottles of water so you can buy them. [00:48:50.330] - Tamara Gruber Yeah, they're like, there's a little shop, little. I don't know what to call it, but it's like the main marketplace. Thank you. [00:48:57.540] - Ed Pizza Where you can pay $4 for a bottle  of Aquafina. [00:49:01.840] - Tamara Gruber well, you've been on the program before, so you know that we always ask a question about what you wear. But since we've heard that, I thought maybe we would mix it up and ask if you have a favorite type of luggage or brand for a carry on bag or a rolling bag. [00:49:16.240] - Ed Pizza Yeah. And I'm among the minority here. So my favorite brand is Briggs and Riley. They're not the prettiest suitcases. Sometimes my wife kind of looks sideways at them because not all the bags are like the sexiest and sleekest suitcases. But my main Briggs and Riley bag is now almost 20 years old. They've prepared at a time or two. A true lifetime warranty. It's got over a million miles rolled on it. They're just really, really durable, functional bags again, not as pretty as to me, but never had a zipper break on a Brigand rally bag in almost 20 years. [00:49:51.190] - Tamara Gruber That's amazing. [00:49:52.420] - Ed Pizza Yeah. [00:49:52.760] - Kim Tate There's somebody else who really loves those that I'm trying to think of. [00:49:56.000] - Tamara Gruber Is it Eric? Yeah. Okay. [00:49:58.130] - Kim Tate Maybe I couldn't remember. I was like, who else do I know that's a real Briggs and Riley fan. [00:50:02.340] - Ed Pizza Yeah. I mean, I've had really good luck with them. I think the brand stands behind their bags. And I've had so many people tell me about how they tried to send there to me, a bag away to get it repaired. And it was gone for weeks and weeks, and they had to pay for shipping and all this stuff. And I'm just a no nonsense guy. And the bags just work. [00:50:24.330] - Kim Tate Well, you have given us so much great information, but as we've already shared before, you have a lot more out there. So why don't you tell our listeners where they can find you on the line and follow along with all your great travel tips? [00:50:34.900] - Ed Pizza Yeah. And thanks again, guys, for having me on this was a lot of fun for me. I live vicariously through some of the travel that you guys have done over the summer, and I can't wait to get back to some of those fun places. So it's always great to be on the show with you. We do publish a podcast on a weekly basis, just like you guys find me at Miles to go on all the popular podcasting platform where you can find vacation mavens. And you can find me writing at PizzainMotion.com and all the Twitter, Facebook Instagram stuff is all @pizzainmotion as well. [00:51:06.880] - Tamara Gruber Thanks so much, Ed. [00:51:08.100] - Kim Tate Yeah, thanks. We love having you, and we will look forward to chatting with you again sometime soon. [00:51:12.940] - Ed Pizza Thanks, guys. [00:51:17.060] - Tamara Gruber And we forgot to mention at the beginning of the episode, but Kim and I do have an announcement to make, and that is something that we talked about a little bit on the last episode, but is now official. We're going to Portugal, although I'm totally knocking wood as I say that because, oh, my God, things can totally come up last minute. Now, I'm like, scared. Did I just drink this? Kim? [00:51:37.290] - Kim Tate No, no, it's all good. We're good. [00:51:39.300] - Tamara Gruber But we're going to be in Portugal. We're going to be exploring so much of this country. Kim and I have actually gone there together in the past, but now we're going to get to Do Porto and the Duoro and Alentejo hopefully that's how you pronounce it the Algarve. We're going to the Azores. It's going to be an amazing trip. I hope that you will follow us both on social media. So Tam

Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer of Shepherd Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for a lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of five books. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset.   Questions   Your new book is called I'll Be Back: How to Get Customers to Come Back Again & Again. And so, could you share a little bit about the book, what inspired you to write this book? How can this book help organizations? What are the core pillars or themes that the book is built on? Just give us in your own words what it's all about? You mentioned in the book, the concept of being nice. The behavior or personality of a customer service employee versus the technical side, I wanted you to expand on that for us on what is the importance of that? And what does it really mean to be nice? In the book you also mentioned to create real customer loyalty, we first need to understand the difference between loyalty programs and marketing programs. Can you explain to our audience what you mean by that? A lot of organizations clearly having to pivot over the last year and a half since the pandemic, trying to look at their customer journey, trying to incorporate digital even more, even those organizations that didn't have a digital as part of their whole process. What are your thoughts on organizations looking to do all those things, but still create that amazing experience? Can you share with us what's the one online resource, tool, website or app that you absolutely cannot live without in your business? Could you also share with us maybe one or two books that have had the biggest impact on you? Can you also share with us what's the one thing that's going on in your life right now that you're really excited about either something you're working on to develop yourself or your people? Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote it kind of helps to get you back on track or get you refocused?   Highlights   Shep's Journey   Me: So, I'm going to piggyback off of your last statement, “It's great to be back” because your new book is called “I'll be back.” And so, could you share a little bit about the book, what inspired you to write this book? How can this book help organizations? What are the core pillars or themes that the book is built on? Just give us in your own words what it's all about?   Shep shared that the full title is, I'll Be Back: How to Get Customers to Come Back Again & Again. And he joked about the accent, but whenever people say I'll be back, they kind of tried to do that Terminator, Arnold Schwarzengger impression.   And originally, when he started writing the book, he hadn't even thought about that, the tie into the Terminator movie and then about three hours in the starting his outline, he's going “Yeah, I'll be back. I bet I can play off of that.” So, while it really doesn't have anything to do with the Terminator, he does mention it a few times and the goal is to get your customers to say, I'll be back and you want them to not only say it, you want them to actually do it.   So, there's all kinds of tips, tactics, ideas, and strategies just for the idea of getting your customers to come back and understanding the difference between repeat customers, loyal customers, how to create a more customer focused culture that delivers that experience that gets customers to come back, so it's really about that. And the really cool thing is, he believes, even with this crazy COVID variant going around, the Delta, he gets the feeling that a lot of the world is starting to feel like they're coming back. So, there's a double message in there that he didn't even anticipate was going to happen.   The Concept of Being Nice: The Behavior or Personality of a Customer Service Employee Versus the Technical Side   Me: Now you mentioned in the book, the concept of being nice. The behaviour or personality of a customer service employee versus the technical side, I wanted you to expand on that for us on what is the importance of that? And what does it really mean to be nice?   Shep stated that being nice is a foundational concept and there's a story behind it that's pretty funny. The idea behind it was, he was asked to do a speech and he was the closing keynote speaker, the last speaker of the day, he had to end exactly on time, because these people had to go to another event and they were all being picked up by buses. So, his client said, no matter what happens, you finish on time.   And ultimately, the speakers ahead of him went longer and longer and longer, and by the time it was his time to speak, there was two minutes left, not the 40 minutes that he was supposed to do. So, he said to the client, “Don't worry, I've got this.” And he gave him this weird look but he walked on stage and the first thing he said was, “Thank you for that wonderful round of applause. I realized that we have to be out of here in less than two minutes. And I promised everybody, the client especially that that would happen. So, we're going to start over and I'm going to give you the shortest customer service speech in the world.”   So, he's introduced quickly, the applause is here, he's now standing center stage. Are you ready? Here it goes. Be nice. Then he started to walk off stage and the audience, he stopped halfway through and he goes, “I know it's pretty easy, isn't it.” But think about it for just a moment, he's still got about a minute or so left.   So let me tell you about being nice. Being nice is foundational, it's fundamental. If you're in a restaurant and they have great food, but the server is so mean to you, you're never coming back, it's that simple. But I want you to realize that being nice isn't always easy, it's simple, but it's not easy.   And you need to think about it because there's going to be times that you're going to be distracted that you're going to be busy that a customer or an internal customer, one of your own team members is going to come and talk to you and you're going to be interrupted, and you're going to be a little snappy, you can't do that.   Foundationally, you must be nice. Now, nothing's changed. He always joked about nothing's changed in customer service and they talked about that in the book. But really, that's a fundamental, people don't want to be treated the wrong way, they want to feel appreciated, they want to feel like it's a place that wants to do business with them.And if you aren't at least nice, well, think about you don't want to put yourself behind just because you weren't doing something as simple as being friendly and nice.   And by the way, they surveyed over 1000 consumers, and one of the most important top three qualities they want in dealing with somebody related to the areas of customer service, sales, whatever, is that they want somebody number one that's knowledgeable and number two, that's nice.   Me: So nice is like, good morning. Nice is, how are you doing today? Nice is the softer side of your personality.   Shep agreed and stated that it's just a soft skill and it is exactly that it is a skill. And sometimes you need to work on that skill, you need to be remembered, and it's a little bit of a smile, it's a little bit of a friendly attitude. And when you combine those together, that's what your customers want and expect from you. Doesn't that sound so simple. And by the way, they don't spend a lot of time on this in the book, but it's important, he talked about foundation and really what is the underpinning of all the experience you want your customers to have. And even if you're in the business of an eCommerce company that it's almost all automated, you still have to create this feeling that you're friendly, it's the images, it's the simplicity of how the website works and if they ever do, in fact, call you, if the customer ever does call you, it's how they're treated. In a B2B environment, maybe business to business, they say is different than B2C and the reality of it is, it's not much different today, because your B2B customers are comparing you to the best service experiences they've ever had. And that could include a retail store, it could include Amazon, it could include a restaurant, it doesn't matter, it's the best service they've had and that's what they expect from everybody.   Me: What if you have an organization where it's just not in the character of the person that's interfacing with the customers to be nice. Generally speaking, in their own personal lives, they're just not nice people, they have a very unpleasant countenance, they're not very welcoming, or approachable, and you feel very uncomfortable around them because of their demeanour and your facial expressions. How do you get that person to be nice?   Shep stated that first of all, he wouldn't have hired that person. So, part of creating a culture that's customer focus is making sure the right people are on the bus and that means you've got to hire right. Now, there are some people, they can still be nice, but they're not cut out for being on the front line, great. Put them in another job somewhere else in the organization, they still have to be nice. But again, being introverted may be awkward for somebody, and we don't want to put anybody in that situation.   But he'll also add that if you've got somebody in the warehouse and their job is to pack boxes with product based on what the customer orders, and by the way, this is a little bit off of the concept of being nice, but that person has a great responsibility to the customer. Because if they receive that box, and it wasn't packed properly and the items inside are broken, or whatever, that's going to reflect on the entire company.   Now back to this employee that never sees the customer in the warehouse, in the accounting department, whatever. If you are going to create a culture that's focused on the customer, there has to be a personality to that culture and the people who are hired have to be in alignment with that personality.   Now, again, being nice means friendly, it doesn't mean overly friendly or overly gregarious, it is really about the fundamental concept of just being friendly and nice to your colleagues and your customers, not overly so that's why even behind the scenes, they still have to have a little bit of something going on there, they just don't have to be quite as dedicated to it as perhaps somebody on the true front line.   The Difference Between Loyalty Programs and Marketing Programs   Me: Now in the book you also mentioned to create real customer loyalty, we first need to understand the difference between loyalty programs and marketing programs. Can you explain to our audience what you mean by that?   Shep stated that let's just take frequent flyer miles for a moment, they call that a loyalty program, the airlines do and the reality is it's a miles program, it's a points program. In other words, it's a marketing program. In a sense, it's kind of a discount, you buy enough airline tickets, and you fly in the airline long enough, you get a free flight, just like if you go to a restaurant and they punch your card five times, the sixth sandwich might be free. So, his question is, and he doesn't know if Yanique fly a lot or not, but I talked to people all the time he goes, if the entire airline industry were to take away the miles program, would you still fly on the same airline that you're currently spending most of your time on? Because most people will try to accumulate miles on one particular airline and he's surprised it's split. He hasn't done a formal survey, but he's going to say it's approximately 50/50 from the people that say, “Oh, I'd stay here.” or “You know what, I'd fly a different airline.” And it's that simple. The reason they're staying on the airline is because of the points, not because of the airline itself, take that away, and it's gone.   Now, the other thing they talked a little bit about related to repeat business versus loyal business, is that sometimes-repeat business is due to maybe it's a better price.   “Why do you love doing business with them? They have the lowest prices?”   “What if you found somebody with a lower price? Well, then I'd go do business with them.”   So, the customers loyal to the price, not the company. And the same thing with convenience.   “Why do you go to them? Well, they're the closest one.”   “What happens if a competitor moves closer? Well, I'll probably do business with them.”   So, what you need to do in those situations, if price is how you're competing, or convenience is how you're competing, make sure you deliver a level of service. And when given the opportunity, try to connect with that customer on some kind of an emotional level, make them want to not only do business with you, because of whatever reason they have in their mind, but also make them like doing business with you.   Me: Yeah, I totally agree. So, you're saying then that most loyalty programs or that they dub as loyalty programs are actually marketing programs. So, what really makes a customer loyal, as you said, is that emotional connection.    Shep shared that it often is, he will add that there are certain programs, like Nike has a loyalty program, it's actually a membership program, it has really nothing to do with points, it has to do with, “Hey, you're a customer and we're going to give you great information about what you're interested in.” So, if he just bought some golf shoes from Nike, and he's never bought golf shoes from them and since that time, he's received a couple of really interesting emails, not just about product, but about how he can improve his golf game, and what the new technology and the shoes are. And so, he learned about these things and he thinks to himself, they know who he is. But what they don't send him is they don't send him information on soccer shoes or football as you might call it in other parts of the world, because they know that's not something he's ever bought from them and he's never indicated in the interest. So, he considers that type of program more focused on gaining the customer in other ways than just giving them true incentives to buy. So, he thinks that's an important delineation between membership programs and marketing. Now, one other thought before we jump off of this is that some people refer to the Amazon Prime program as a loyalty program and he even thinks Amazon refers to it as the Prime membership program, not a loyalty program and if they do, it's okay. But here's what happens when you're willing to spend $120 a year and it might be $129 a year, you want to get your money's worth out of it so you're going to try to use them as often as possible. That's the idea is give them, the customer, a reason to come back and that's because you spent money with them and you want to make sure you get good value for that.   Organizations Looking to Incorporate Digital Even More But Still Create An Amazing Experience   Me: Now, the book also mentions, it piggybacks a little bit on some of your principles from your previous book, The Convenience Revolution, that was such an awesome book. And it talks about self-service, technology, subscription delivery, access and reducing friction. And I've seen a lot of organizations clearly having to pivot over the last year and a half since the pandemic, trying to look at their customer journey, trying to incorporate digital even more, even those organizations that didn't have digital as part of their whole process. And sometimes in doing that, it actually creates a lot of confusion and friction for the customer because there are so many steps that you have to take, and you're so frustrated and a lot of times you'd want to serve yourself but you can't, you have to end up reaching out to somebody either through their contact center, or even physically visiting their location. What are your thoughts on organizations looking to do all those things, but still create that amazing experience?   Shep shared that there's a lot going on there, he wrote an entire book on the concept of convenience and there's no way he couldn't reference this in the new book, because this is what drives repeat business is frictionless, easy, the company that's often easiest to do business with is the one that wins that means it makes price a little less relevant, so that may not be as important to the customer when they say, it's so easy, it's worth paying for.   And he'll give a quick example of this. Prior to the pandemic, when he wrote the book, by the way, The Convenience Revolution, in his mind it was somewhat of a breakthrough in the thought process, nobody had ever written a book about this. There was an author, actually two authors together wrote a book titled The Effortless Experience, but it was all about the getting customer support and making that easy. This is about everything related to your business, now back then it was breakthrough, then it became trendy and now it's become an expectation, especially with COVID.   So, he's thinking, well, that's the big change that's happened in this, so we've got to be more convenient. He doesn't spend a ton of time on it, he has two short chapters on number one, the self-service route, because that's what you're talking about is going digital and getting your customers to think digital first. How can I get the information that I need to have without having to talk to somebody, without having to wait on hold? And for the company, it's how can I make sure that our people are handling customer issues that are of a higher level rather than dealing with things that are so simple like, can you check on my order? Can you see if it was shipped? Can you see if the payment went through?   Insurance companies and banks, financial institutions are really making it easy for you to check balances and make claims and that type of thing. So by going digital first, if you do it right, you create this great, easy frictionless experience and when there's a problem, you need to make it seamless for the customer to transition to the human to human connection to get their help. And that's where a lot of companies fail, they actually fail in two areas.   Number one, they create a process that's not always intuitive to the customer and the good news is the design, the user experience, or the UX as they call it today. And that design is getting better and better and people are recognizing how easy it is.   Think about when you go on Netflix once you register and you're in how easy it is for you to find the different movies genres that you want okay. When you go to Amazon, the entire buying process, you have total control over and they make it so easy. So, they become like the poster children of what convenience and easy is about. And so, when you do that the right way, you create really a little bit more distance between you and your competition but he digress.   Back to what happened in the pandemic and why people are willing to pay for it. If you think about it, delivery is a great convenience. He used to have his food delivered from different restaurants, they never charge for it, once we got into the pandemic, they started charging. And he's not saying we're completely out of it, but we're out of it enough that everybody's back to somewhat business is normal like it used to be. And guess what, they're still charging, and nobody is complaining, they're willing to pay for convenience.   Last year, they did a study and they looked at over 1000 consumers and they found that, he believes it was 60%, this year was just a titch different, but it was around 60% of people were willing to pay more, they want a great service experience but they'll pay even more for convenience. And that number goes up to almost 90% when delivery is actually part of that convenience.   Me: I think a big part of it also, well at least for me personally is safety, with the pandemic and people are so concerned about being exposed, especially as we're clearly going through another wave a lot of countries are going to another wave now, people want to be safe. So if that means I can stay in the convenience of my home and place an order and it can be delivered and the only exposure I'm having is to physically come to the door and just exchange money or if I paid through the app and it's just to get the bag from the delivery person, then I'll definitely rate you higher because I feel safer and I think safety has been definitely something that customers look for that is included in the whole convenience, all because of the pandemic, at least I view it as important. If I don't feel safe in an environment, it's highly unlikely that I'm going to return to the business unless I absolutely have no choice.   Shep shared that 100% safety is of the utmost concern of some people, and you know what it's like, “I'm going to order it, set it at the front door and leave. I'll pick it up when they're gone and they're not there anymore.” But you're right and the digital experience that companies are creating that are making customers feel better about doing business with them, he thinks is a really important piece of building that trust and creating a connection. He might have been doing business the old way with somebody and they knock on the door, and they'd say, “Hello” but if the new way requires or his desire is to have that door stay closed, yet they create a system that allows him to still get everything done easily, he's still going to be appreciative that that company took the effort to make that happen.   Now, long term, you can't automate or digitize a personal relationship, you still need to create some type of connection. Just before they came on together and they're recording this, he got a call, he won't tell you the name of the airlines, but their initials are American Airlines, AA. And you know what they were doing, they were just calling to number one, say, “We saw that you flew last week and you've been flying a little bit more regular, we just want to thank you for that.” Every one of his flights is booked online, he put his boarding pass on his mobile phone. And other than dealing with flight attendants and people at the gate, he doesn't ever talk to anybody from American, they're losing that connection with him. So, what did they do? They picked up the phone and they made an outbound call just to check and say thanks for business, that's how you humanize the automated relationship.   Me: Amazing. And I'm happy you touched on that because that was actually a question I was going to ask because I get asked that question quite often, with technology and automation and artificial intelligence and chatbots and all of these things that companies are doing to enhance the customer experience. Do you feel that the human interaction is going to fade away?   And I always think, no, I think at the end of the day, human beings like to deal with human beings because at some point, that robot or automation can't answer your question. I've had the personal experience myself, it's like they're automated, they ask you a question, you log on, and they say, what's your name, and you put in your name, you put in your account number, and you tell him the issue that you're having and it seems like the robot is just regurgitating the same information to the point where I have to say, “I would like to speak with a representative.” Then it says, “I don't understand what you are saying.” then I change up how I say it, I say, “I would like to have an Agent.” And then it gets what I'm saying.   Shep shared that he gets it. And that's so frustrating and it should seamlessly take you there, there should be an easy way to get there. But that to your point, it's very difficult if all you are is a digital last company, you're not going to be able to compete with the people to figure out how to create the balance. And the magic happens in the balance and it's different from one industry to the next. And even from one company to the next but they figure it out.   App, Website or Tool that Shep Absolutely Can't Live Without in Him Business   When asked about an online resource that he cannot live without in his business, Shep shared that that is a great question. He loves his travel apps, he travels so much, so it's very difficult. So, he's looking at his phone going, what is it that he can't live without? He loves the communication apps, he's on WhatsApp a lot and they do a Zoom. How about LastPass. LastPass, which is so important, he has a virtual workforce, and they all have access to different websites, yet they have no idea what his password is, he loves that.   Books That Have Had the Greatest Impact on Shep   When asked about books that have had the biggest impact, Shep shared that one of the books that is probably his favorite aside from I'll Be Back: How to Get Customers to Come Back Again & Again by Shep Hyken and other books that he's written. He loves The Experience Economy: Work Is Theater & Every Business a Stage by Joe Pine and James Gilmore, it's one of the greatest books written on customer experience. And even though it was written over 20 years ago, and they did come out with an updated version, he believes that it is as relevant today as it ever was. So, love that book. He loves the Tom Peters book from the 1980s In Search of Excellence: Lessons from America's Best-Run Companies. And even though many of those companies aren't around, which is by the way is one of the reasons he likes it, it shows how the most excellent companies, some of them are out of business, some of them were bought out, you cannot ever rest on your laurels but he loves the lessons that it teaches. That's a great book. So, he loves The Experience Economy, probably number one business book in his choice.    What Shep is Really Excited About Now!   Shep stated that he knows he sounds like a broken record but the book just came out, I'll Be Back. So very excited about that. But you know what else? He has a report, it's called the 2021 ACA Report Achieving Customer Amazement.   He did the 2020 last year. So, the 2021 he was going to put out earlier this year, but he felt they were still so deep in the COVID dealings that he thought you know what? He wanted to wait. So, he waited until June to do the research and they just came out with the report. So, just go to his website, www.hyken.com and you'll see the link to get the report.   Me: Awesome. I will definitely be accessing that. I thought the content that you put out last year from the 2020 report and I shared it with a few of my clients, I thought it was really, really great. So, I'm happy that you have an updated one this year.   Shep shared that his favorite stat is, again, by the way, he mentioned a couple of these stats before where they interviewed the consumers. They asked, “Would you rather go to the dentist or call customer support?” 48% of the people said, “I'd rather go to the dentist.” So, it's a great report, it's free. And he thinks there's a lot of great information that would compel a company or an individual to say, you know what, if I don't deliver service, I'm going to lose my customers. This is a reason that I need to keep at the top of my game.   Where Can We Find Shep Online   Me: So, our guests, our listeners would have tapped into this episode when it's released and they are super pumped about your book, I'll Be Back. How to get customers to come back again and again, because I think that's what every business wants, not just to do a one-time sale, but to actually have their customers come back over and over again for their lifetime of that product or service that they're using. And so where can they find you online, they want to download this report, they want to tap into the book, they want to tap into your journey, see what you're up to? And just really be in touch with you. Where can they find you online?   Website – www.hyken.com YouTube – ShepTV   Quote or Saying that During Times of Adversity Shep Uses   When asked about a quote that he tends to revert to, Shep shared that this is one that he have come up with on his own. And he doesn't know if he's ever shared this but “Bad days only last 24 hours.” And here's what happened. He took a daily pocket planner where you write out like what your plans are, it's a calendar. And instead of planning, he reflected at the end of each day, what happened today that was good, and on a weekday, it was business and personal and the weekend, it was pretty much just personal because he tries not to do too much business on the weekends. And he found that within a very short period of time, he realized that even on the worst days, good things happen. So, it was very, very motivational, inspirational, if you will. But it was really inspiring to realize that as bad as the bad day is, it's really not all that bad.   Me: True, very true. I do something very similar as well. But it's more like a gratitude journal, it's digital actually. I just like have a note, I use the Notes app on my devices a lot, it's so amazing. And you can lock the note if you don't want other people to access it if they're on your phone. But I'll type out 10 things that I'm grateful for that happened in that day. And sometimes I have more than 10, I'll end up writing like 15 or 18, or 20. But then there are other times that I really have to like dig deep and things that I think are simple, I really have to give thanks for and it makes me just realize that, as you said, even if things didn't go your way, or you didn't get the contract you were looking for, maybe you weren't feeling well, or you weren't able to accomplish certain goals that you had set for yourself, there are other things that happened that makes you feel good, especially when you give thanks for them, or show gratitude for them because it really goes a very far away.   Shep agreed and stated that he likes that. It's an attitude of gratitude and that's part of what his little journaling does and you've experienced that same thing.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners    Links   I'll Be Back: How to Get Customers to Come Back Again & Again by Shep Hyken The Experience Economy: Work Is Theater & Every Business a Stage by Joseph Pine II and James Gilmore In Search of Excellence: Lessons from America's Best-Run Companies by Tom Peters 2021 Achieving Customer Amazement Survey Report by Shep Hyken   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

On this episode of the Business Podcast, sponsored by Bell, our guests are “Rocket Ron” Epstein, PhD, of Bank of America Merrill Lynch, Richard Aboulafia of the Teal Group consultancy and Sash Tusa of Agency Partners. Topics: — A look at the week on Wall Street as investors grapple with pandemic, congressional spending priorities and Australia sub deal — Commercial air travel update as delta variant continues to hit unvaccinated Americans — Lawmakers express antitrust concerns over “Northeast Alliance” between American Airlines and JetBlue — Move to prosecute Boeing 737 Max pilot for lying to FAA and two miniature tequila bottles found on 747-8 being converted into presidential VC-25B jet — Industrial implications of US-UK-Australia agreement to furnish Canberra with nuclear-powered attack submarines, drawing French ire after Australian officials cancelled their contract to acquire conventionally powered subs from France's Naval Group — Key takeaways from recent DSEI show in London — Look ahead to Air Force Association's Air Space Cyber conference and tradeshow Sept. 20-22

Bill Boesch is a true air cargo pioneer having served at top posts for Seaboard World, Pan American, American Airlines, Emery, DHL and elsewhere. One of my fondest memories is Bill inside a container with Julie Kupersmit at the TIACA Show in Manhattan 40 years ago drawing sketches for a new container on scrap paper. Little wonder that later that Bill was a force behind Envirotainer. Here Bill who delivers the unvarnished truth about things, and is still quite active with military transport, talks about the state of the airlines today. Mike White told Los Angeles Air Cargo Association (LAACA) luncheon meeting: "Due to the stuck in the mud bureaucracy that maybe it is time that TSA not be the agency in charge of air cargo security and maybe taken over by CBP who has more capabilities and understanding of transportation logistics." Au Revoir Laurent A great pioneer of air cargo in France, and beyond that a genuinely lovely human being, Laurent Bernet died July 7 in Paris of cancer that he had been battling for the past decade. --- Support this podcast: https://anchor.fm/geoffrey-arend/support

M&R have been looking forward to Friday all week long. As we watch the border crisis get more out of control, the Biden administration actively tries to prevent accurate coverage by the media. The need for vaccine boosters is being determined, but we are seeing more cases of break through cases, and still no addressing of natural immunities. Authorities in Trinidad and Tobago felt their time was wasted investigating the claims of Nicki Minaj, and they sounded off about it. An Ohio mayor told the school board they were guilty of child pornography, and demanded resignignations or they would face charges. American Airlines removed an asthmatic toddler from a flight, while the child can be heard struggling to breathe in video from the flight. Bill Maher interviewed Jimmy Kimmel, and Maher demonstrates why he may be liberals' voice of common sense. We were told that Americans that wanted to leave Afghanistan would be evacuated, and Ned Price tries to explain why there are still Americans there that want out. General Mark Milley is said to have communicated with China in a very treasonous way, and the general sloughed off the accusations, calling those types of calls “routine.” A Friday Five to honor National Women's Friendship Day -- Best Women Bands.

TOPICS by TIMECODE15:24 New Hampshire bill introduced to put secession from federal govt before the voters because of corona-tyranny. 20:28 Tomorrow is Constitution Day — 234 yrs. Here's the 3 favorite govt prevarications used to usurp power and the profound ignorance and apathy of the public about the content of the 1st Amendment. 36:31 More than half of US states vow to fight Biden's jab mandates. HOW are they planning to fight?46:04 Tenth Amendment Center says OSHA doesn't have the manpower to enforce Biden's vax mandate and Alan Dershowitz doesn't think Biden's use of OSHA will hold up in court52:33 Pastor will sign a religious exemption but seems to push an online donation. Media/Drudge uses it to mock sincerely held religious beliefs. But here's why there's real value in it for you…58:16 WATCH: Toddler with asthma and mother kicked off American Airlines b/c the mother wouldn't smother her child. Airline workers in Canada, fighting back against vaccine passport mandates now being required by Dictator Trudeau to fly domestically1:11:23 Listeners on lessor magistrates to oppose corona-dictates & abortion1:19:04 Does Pfizer (or Fauci) have legal immunity for continuing to cripple and murder people AFTER tens of thousands have been killed?1:28:36 Dallas schools are bribing 12+ yr old students with $50 (taxpayer money) to get the jab. Are they MATURE MINORS? Here's what an injured 16 yr old says1:43:37 FOX News (national) blames the unvaccinated for the death of a fully vaccinated mother. Here's at least half dozen MORE PLAUSIBLE causes for her death1:46:38 NO tests are being done for “delta variant”. A better case can be made that the DELTA FARCE may be the vaccine itself2:00:33 Detroit TV station asks Facebook for stories of UNVAXED deaths. Instead they get inundated with 180,000 stories of VAX deaths & injuries. Here are some of the comments2:08:44 Over 2,600 vaxed die from covid, more than 11,000 hospitalized. Bipartisan bill to STOP funding of Gain of Function research2:19:11 Biden moves to “rejoin” UN Arms Trade Treaty that was NEVER ratified by Senate. The treaty is a very dangerous tactic to ban all guns. McConnell didn't block the phony treaty claims and George W Bush was in on the false flag to sell it.2:28:14 Half of Americans polled believe Jan6 prisoners are “political prisoners”2:42:31 New Climate push coming coordinated by all the late night TV court jesters. But Al Gore's Oscar-winning LIE “Inconvenient Truth” with Michael Mann's “hockey stick” of global warming, turns 15 and hasn't aged well. My 10 yr old report about “experts”, hidden data and lies shows SAME tactics of climate alarmism being used today to push the SAME “solutions” via pandemic alarmism.Find out more about the show and where you can watch it at TheDavidKnightShow.comIf you would like to support the show and our family please consider subscribing monthly here: SubscribeStar https://www.subscribestar.com/the-david-knight-showOr you can send a donation throughZelle: @DavidKnightShow@protonmail.comCash App at:  $davidknightshowBTC to:  bc1qkuec29hkuye4xse9unh7nptvu3y9qmv24vanh7Mail: David Knight POB 1323 Elgin, TX 78621

TOPICS by TIMECODE 15:24 New Hampshire bill introduced to put secession from federal govt before the voters because of corona-tyranny. 20:28 Tomorrow is Constitution Day — 234 yrs.  Here's the 3 favorite govt prevarications used to usurp power and the profound ignorance and apathy of the public about the content of the 1st Amendment. 36:31 More than half of US states vow to fight Biden's jab mandates.  HOW are they planning to fight? 46:04 Tenth Amendment Center says OSHA doesn't have the manpower to enforce Biden's vax mandate and Alan Dershowitz doesn't think Biden's use of OSHA will hold up in court 52:33 Pastor will sign a religious exemption but seems to push an online donation.  Media/Drudge uses it to mock sincerely held religious beliefs. But here's why there's real value in it for you… 58:16  WATCH: Toddler with asthma and mother kicked off American Airlines b/c the mother wouldn't smother her child.  Airline workers in Canada, fighting back against vaccine passport mandates now being required by Dictator Trudeau to fly domestically 1:11:23 Listeners on lessor magistrates to oppose corona-dictates & abortion 1:19:04 Does Pfizer (or Fauci) have legal immunity for continuing to cripple and murder people AFTER tens of thousands have been killed? 1:28:36 Dallas schools are bribing 12+ yr old students with $50 (taxpayer money) to get the jab.  Are they MATURE MINORS?  Here's what an injured 16 yr old says 1:43:37 FOX News (national) blames the unvaccinated for the death of a fully vaccinated mother.  Here's at least half dozen MORE PLAUSIBLE causes for her death 1:46:38 NO tests are being done for “delta variant”. A better case can be made that the DELTA FARCE may be the vaccine itself. 2:00:33 Detroit TV station asks Facebook for stories of UNVAXED deaths. Instead they get inundated with 180,000 stories of VAX deaths & injuries.  Here are some of the comments 2:08:44 Over 2,600 vaxed die from covid, more than 11,000 hospitalized. Bipartisan bill to STOP funding of Gain of Function research 2:19:11 Biden moves to “rejoin” UN Arms Trade Treaty that was NEVER ratified by Senate.  The treaty is a very dangerous tactic to ban all guns. McConnell didn't block the phony treaty claims and George W Bush was in on the false flag to sell it. 2:28:14 Half of Americans polled believe Jan6 prisoners are “political prisoners” 2:42:31 New Climate push coming coordinated by all the late night TV court jesters. But Al Gore's Oscar-winning LIE “Inconvenient Truth” with Michael Mann's “hockey stick” of global warming, turns 15 and hasn't aged well. My 10 yr old report about “experts”, hidden data and lies shows SAME tactics of climate alarmism being used today to push the SAME “solutions” via pandemic alarmism. Find out more about the show and where you can watch it at thedavidknightshow.com If you would like to support the show and our family please consider subscribing monthly here:  https://www.subscribestar.com/the-david-knight-show Or you can send a donation through, Cash App at: $davidknightshow Zelle at: DavidKnightShow@protonmail.com BTC to: bc1qkuec29hkuye4xse9unh7nptvu3y9qmv24vanh7

General Milley commits treason, Nicki Minaj gets suspended from Twitter, and American Airlines kicks a mother and her asthmatic son off of a plane. --- Support this podcast: https://anchor.fm/williamhallshow/support

In this episode, Facebook post seeking unvaxxed horror stories accidentally reveals people are being killed by the vaccine. Biden excludes elites and illegals from "mandates".

Unleashed Jeremy Hanson 9/16/21 Did Donald Trump know that China was going to release the world wide pandemic? Did Donald Trump talk about making China pay for their biological weapon assault on the world? Is that why General Milley and Secretary of defense Esper commit treason and inform China creating a back channel to the enemy? American citizens are experiencing harassment while illegals are getting special treatment. Woman child and grandmother kicked off American Airlines plane, 2 yr old child was having asthma attack and had to take off mask. San Francisco DA office asks Joe Biden to pardon 5 time deported 7 time felon who killed Kate Steinle. Minnesota Supreme Court tosses out conviction of Somalian cop who killed white woman unarmed in her pajamas talking to another officer. The outline of the 3.5 trillion dollar infrastructure bill is here. We go through the fluid bill and point out the ways your money will be circled back to politicians, woke groups and friends of the political establishment.

AlexAnndra Ontra is changing the way the enterprise world thinks about its most undervalued asset — the presentation. As President and co-founder of Shufflrr, AlexAnndra is blazing a trail in the emerging new discipline of presentation management. The technology she helped create is already powering the presentation strategies of hundreds of Fortune-level companies, helping them save millions of dollars by transforming humble PowerPoint slides into invaluable business assets. Before co-founding Shufflrr, AlexAnndra made her mark in the world of advertising. After earning her Bachelor of Science degree from UT Austin, she quickly rose through the ranks at international agencies DDB and Lowe & Partners SMS, developing campaigns for blue-chip clients like American Airlines, Priceline.com, and Zales Corp. Then in 2002, she decided to strike out on her own. Teaming up with her brother James, she launched Ontra Presentations with nothing more than a borrowed desk, two phones, and a lot of hustle. Together they cold-called prospects for eight hours a day, every day. Their persistence paid dividends, and in less than 90 days they'd landed their first big client: ABC Television. Fast forward 12 years and over 50 Fortune-level clients later, Alex had cemented her position as a thought leader in the presentation space. But her experience had also highlighted the glaring shortcomings of existing presentation software. So, in 2014 she and her brother began an ambitious new project, combining their 30+ years of practical know-how with the latest machine learning and cloud technology. The result? Shufflrr, a powerful, elegant, easy-to-use SaaS solution that's finally bringing decades-old presentation technology into the 21st century. Links: https://shufflrr.com/ https://twitter.com/shufflrr https://www.linkedin.com/in/alexanndra-ontra-7942741/

Hey CX Nation,In episode #135 of The CXChronicles Podcast we had the pleasure of having Dennis Yu, CEO at BlitzMetrics based in Albany, CA on the show!BlitzMetrics is a digital marketing company that focuses on identifying & optimizing for key customer insights and works with amazing global brands like The Golden State Warriors, Nike, Starbucks, American Airlines and Rosetta Stone.This was one of our very best episodes of CXCP to date so be sure to tune into this week's episode!**Episode #135 Highlight Reel:**1. Investing in mentorship and apprenticeship to help build your business2. Curating meaningful customer & employee experiences to drive growth3. Working with companies like American Airlines, Red Bull, & Nike4. Understanding customer engagement views across all your channels5. Taking action on customer & employee feedback, not just paying it lip service! Huge thanks to Dennis for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & digital marketing space into the future. Click here to learn more about Dennis YuClick here to learn more about BlitzMetricsIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers & be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business on Amazon today!Adrian Brady-CesanaFounder and Chief Experience Officer CXChronicles.comSupport the show (https://cxchronicles.com/)

On this week's episode, star speaker, friend of the show and returning guest Shep Hyken rejoins the Voices of CX Podcast to discuss his new book, I'll Be Back: How to Get Customers to Come Back Again and Again. Shep Hyken is the CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. For more information about his new book, I'll Be Back: How to Get Customers to Come Back Again & Again, visit I'llBeBackBook.com. Follow Shep Hyken on LinkedIn: https://bit.ly/38SWNw7 Follow Shep Hyken on Twitter: @Hyken Connect with the Voices of CX Follow Worthix on LinkedIn: bit.ly/3tdGx26 Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn: bit.ly/3tcsrxS Follow Mary Drumond on Twitter: @drumondmary The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table. Got something to say about CX or want to be featured on the show? Let us know! Email the Producer (steve.berry@worthix.com). Transcript Available on our Blog: https://bit.ly/2X4fqKO

El Último Peldaño (10/09/2021): La Casa de Verges · 20 Aniversario del 11-S: la conexión Murcia · Resultados de la Gran Noche de los OVNIs 2021. El último peldaño (10/09/2021) LA CASA DE VERGES: FENÓMENOS EXTRAÑOS DONDE LA MUERTE DANZA Durante más de una década una familia que pasaba sus vacaciones cada verano en un viejo caserón de la localidad de Verges (Girona) fue testigo de sucesos extraños que acontecían cada vez que habitaban el inmueble. Presencias, resplandores inexplicables, sonidos extraños, lamentos, apariciones, olores desagradables, visiones, comportamiento inquietante en animales, anomalías en las instalaciones. Todo un conjunto de fenómenos inexplicables que podrían conformar un poltergeist. Hablamos con Marta Fontana, miembro de la familia que vivió aquella historia, que tras una intensa investigación ha recogido la experiencia en un libro titulado “La Casa de Verges”. En este programa nos narra lo que sucedió y los descubrimientos posteriores. 20 ANIVERSARIO 11-S Y LA CONEXIÓN MURCIA A las 8.46h, hora de Nueva York, del 11 de septiembre de 2001, el Boeing 767-223 de American Airlines se estrellaba contra la Torre Norte del complejo del World Trade Center. Todas las televisiones del mundo interrumpieron sus programaciones para transmitir las imágenes de la noticia, por lo que 17 minutos mas tarde los ojos del mundo pudieron contemplar como otro Boeing, ahora el 767-200 de United Airlines se impactaba estallando contra la Torre Sur. Al poco rato las Torres Gemelas se desmoronaban, 3000 personas morían y el mundo cambiaba para siempre. Dos años y medio después se llevó a cabo en Murcia y Torrevieja un operativo que acaba con la detección los sospechosos de confeccionar los pasaportes falsos que permitieron a los integrantes de la “célula de Hamburgo” entrar en Estados Unidos. Cuando se cumplen 20 años de aquella tragedia cuyas consecuencias todavía hoy sufrimos, recordamos el caso y “la conexión Murcia” con María Chicano. RESULTADOS DE LA GRAN NOCHE DE LOS OVNIS 2021 El pasado 30 de julio cerrábamos la temporada con la noche más esperada en la que juntos miramos al cielo a la búsqueda de objetos voladores no identificados. Radioaficionados, investigadores, expertos y aficionados al misterio de la ufologia se dieron cita en la XXXI Gran Noche de los OVNIs, y volvió a producirse la aventura de la radio. Con Antonio Tapia, Francisco Barrera, David Ruiz, Isabel Pagan y Ángel Jiménez, analizamos los resultados de la pasada “Alerta OVNI”, los avistamientos, incidencias, invitados y sus contenidos. http://elultimopeldano.blogspot.com/2021/07/la-gran-noche-de-los-ovnis-2021-xxxi.html Con la colaboración de María José Garnández y María Chicano. Dirección y presentación: Joaquín Abenza. Programa emitido en ONDA REGIONAL DE MURCIA.

At 9:37 a.m. 20 years ago, American Airlines flight 77 crashed into the Pentagon. That day, Commander Ona Solberg was inside that building. This is her story. To learn more about Undertaking: The Podcast visit: https://www.undertakingthepodcast.com/ Today's show is brought to you by: Indiana Donor Network: https://indianadonornetwork.org/

Bryan Adams discusses the book "Give and Get Employer Branding" and best practices for talent acquisition. Bryan is CEO and founder of Ph.Creative, an employer-branding agency with offices and clients across the world. He's worked with many big brands that we know like Apple, American Airlines, and Blizzard Entertainment. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest?

On Friday's Mark Levin Show, September 11th was a time where America saw great heroes and great leaders emerge during a tragedy resulting from an enemy strike. Regrettably, that very same enemy is back. Leaders like Mayor Giuliani are now being destroyed by the left, the police that were lauded as heroes are now met with calls to defund them. This program will always honor their dedication and sacrifice. President Biden is a president to be despised and should hide his face. Young soldiers and experienced officers have sacrificed for 20 years only for Biden to come and reverse their efforts. Later, the time has come to reclaim what is ours. If we close our eyes and ears we will lose this struggle and will define us as they wish. The American Marxist live off of the sweat and toil of others and hate America and its founding. Afterward, Debra Burlingame, the sister of American Airlines pilot Chip Burlingame, calls the show to express her sentiments on 9/11 and recent developments. Burlingame reiterated how ruthless the Taliban was and is and how their radicalism stems from Islamist extremism dating back to the 7th Century. In their view, this is a holy war. Finally, Anthony Fauci fails to make the case for how natural immunity stacks up against the vaccines. While Jen Psaki similarly can't articulate why American citizens working for companies with 100 employees or more are required to be vaccinated but employees of smaller companies are not. Why is OSHA now involved in medical decisions? And if it is an emergency, why aren't migrants crossing the border into the US is mandated to take the vaccine?

On Friday's Mark Levin Show, September 11th was a time where America saw great heroes and great leaders emerge during a tragedy resulting from an enemy strike. Regrettably, that very same enemy is back. Leaders like Mayor Giuliani are now being destroyed by the left, the police that were lauded as heroes are now met with calls to defund them. This program will always honor their dedication and sacrifice. President Biden is a president to be despised and should hide his face. Young soldiers and experienced officers have sacrificed for 20 years only for Biden to come and reverse their efforts. Later, the time has come to reclaim what is ours. If we close our eyes and ears we will lose this struggle and will define us as they wish. The American Marxist live off of the sweat and toil of others and hate America and its founding. Afterward, Debra Burlingame, the sister of American Airlines pilot Chip Burlingame, calls the show to express her sentiments on 9/11 and recent developments. Burlingame reiterated how ruthless the Taliban was and is and how their radicalism stems from Islamist extremism dating back to the 7th Century. In their view, this is a holy war. Finally, Anthony Fauci fails to make the case for how natural immunity stacks up against the vaccines. While Jen Psaki similarly can't articulate why American citizens working for companies with 100 employees or more are required to be vaccinated but employees of smaller companies are not. Why is OSHA now involved in medical decisions? And if it is an emergency, why aren't migrants crossing the border into the US is mandated to take the vaccine?

Lois Reitzes speaks with Beverly Bass, the American Airlines pilot who landed one of the 38 diverted planes to Newfoundland on 9/11, and Becky Gulsvig who portrays Beverly in the musical "Come From Away".Plus, to honor the first responders who lost their lives on September 11th, the Atlanta History Center has a new temporary exhibition on view, “Responding Heroes: Remembering September 11, 2001.” City Lights senior producer Kim Drobes has a conversation with Michael Rose, Chief Mission Officer of the Atlanta History center.And, a conversation about the documentary, “Surviving the Silence” which shares the story of two women in love who helped to change military policy and bring an end to the “don't ask don't tell” years. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

September 11 2001 is etched in the minds of people all over the world. It changed the way we lived and traveled, fundamentally. But, it also gave us the story of a little town in Canada that did some pretty extraordinary things in the face of terror. A story that has been turned into a musical called Come From Away. But before it was a Broadway smash, it was the story of Beverly Bass, American Airlines' first-ever female pilot. And on this 20th anniversary of September 11, Beverley joins me from Texas to share it... THE END BITS: With thanks to Beverley Bass Feedback? We're listening! Call the pod phone on 02 8999 9386 or email us at podcast@mamamia.com.au Need more lols, info and inspo in your ears? Find more Mamamia podcasts here... https://www.mamamia.com.au/podcasts/ Check out our No Filter YouTube channel here... https://www.youtube.com/channel/UCvoiVNEFfHiJl8nC4NepRNw?view_as=subscriber CREDITS: Host: Mia Freedman. You can find Mia on Instagram here and get her newsletter here. Executive Producer: Elissa Ratliff Assistant Producer: Lucy Neville  Mamamia acknowledges the Traditional Owners of the Land we have recorded this podcast on, the Gadigal people of the Eora Nation. We pay our respects to their Elders past and present, and extend that respect to all Aboriginal and Torres Strait Islander cultures. Support the show: https://www.mamamia.com.au/mplus/ See omnystudio.com/listener for privacy information.

I'll Be Back: How to Get Customers to Come Back Again & Again by Shep Hyken About the Book: How do you build a business that thrives during good times and bad? Is there a strategy that can set your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone's job. Customer service is not a department. It's not just for people on the front lines. It's the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It's the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I'll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I'll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics, and strategies you need to get your customers to say, “I'll be back!” About the Author: Shep is a customer service and experience expert, and a New York Times and Wall Street Journal bestselling author. An award-winning keynote speaker who has been inducted into the national speakers association hall of fame, and his articles have appeared in hundreds of publications. Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution which was featured on episode 192 of the marketing book podcast in 2018 He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset. Shep has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that's just a few of the A's! And, interesting fact - he does magic and card tricks, plays guitar, and is a die-hard St. Louis Blues hockey fan! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/ill-be-back-shep-hyken

Episode Description In this episode of the Miles to Memories podcast we discuss Amex's transfer bonus bonanza, AA's latest consumer unfriendly move and whether staying at all-inclusives are our jam. Also, a really random Southwest companion pass offer to consider and happy 4 year anniversary to Mark! Episode Notes 0:00 - 4 years of MARK 5:29 - Amex Transfer Bonuses Galore, Which Ones Do We Like Best? Transferring Membership Rewards to United Miles 16:51 - American Airlines Can Now Leave You Stranded Thanks To New Terms 24:20 - Are All Inclusives Worth The Cost? Hyatt Buys A Ton Of New All Inclusives 34:32 - Make Easy Money With The RebatesMe Promotion 35:46 - Earn A Southwest Companion Pass After Just One Flight 36:42 - $10-$50 Off Amazon With One Membership Rewards Point   Enjoying the podcast? Please consider leaving us a positive review on your favorite podcast platform! You can also connect with us anytime at podcast@milestomemories.com.  You can subscribe on Apple Podcasts, Google Play, Sticher, Spotify, TuneIn, Pocket Casts, or via RSS. Don't see your favorite podcast platform? Please let us know! Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License

Wayne Resnick fills in for Bill Handel. KTLA's Rich DeMuro joins the show for this week's segment of 'Tech Tuesday' where he and Wayne discuss how a 'super secure' email provider is under fire, and Twitter hopes you'll pay to see some Tweets. Jennifer Jones Lee accompanies Wayne for the Late Edition of Wayne on the News, where the two cover news topics that include: Lancaster has set a new record: 58 days this year above 100 degrees, American Airlines ends COVID pandemic leave for unvaccinated employees, and a Florida doctor will refuse to treat unvaccinated patients.

Captain Bill Toti, a retired Naval officer, joins Tim to discuss his firsthand experiences from the Pentagon on September 11, 2001. Bill remembers the attack on the Pentagon moment for moment, and what he did in the immediate aftermath and throughout the recovery. One thing we talk about is how the Pentagon's story may be the least known in the conversation on 9/11.  This episode is an encore presentation as part of our special series, "9/11: A Generation Removed." https://traffic.libsyn.com/secure/shapingopinion/A_Pentagon_Story_at_20.mp3 On September 11th, 2001, 19 terrorists from the extremist group al-Qaida hijacked four commercial aircraft and used those planes to carry out suicide attacks against the World Trade Center in New York, the Pentagon in Washington, D.C., and what appears to be a failed attempt to target another Washington, D.C. target. At 8:45 a.m. on that a clear day, American Airlines Flight 11 crashed into the north tower of the World Trade Center in New York. Eighteen minutes later, a second passenger jet – United Airlines Flight 175 – flew into the South Tower of the World Trade Center. At 9:45 a.m., American Flight 77 would circle over Washington, D.C. before crashing into the west side of the Pentagon, ripping through the outer three of the Pentagon's four, heavily reinforced and massive rings. At 10 minutes after 10 that morning, United Airlines Flight 93 crashed into an empty field in Shanksville, Pennsylvania, after it appears the passengers on that jet foiled a terrorist attack on Washington. At the end of the day, it was the worst terrorist attack on the United States in the country's history. Almost 3,000 people were killed. Millions watched events unfold on television, though most of the country's attention was on New York, where the World Trade Center's twin towers would collapse on live TV, and where the greatest human losses occurred. At the Pentagon, 189 military personnel and civilians were killed, including the 64 people aboard American Flight 77. To this day, less is known about what happened that day at the Pentagon than the stories from New York and Pennsylvania. About 9/11: A Generation Removed On September 11, 2021, America will mark the 20th anniversary of the terrorist attacks on the country that happened on September 11, 2001. In remembrance of the event, the Shaping Opinion podcast will release a series of nine distinct episodes centered on the 9/11 attacks, starting on Friday, September 3rd and culminating on the 20th Anniversary, September 11, 2021.  The series, entitled, “9/11: A Generation Removed,” will feature six new and original episodes for 2021, and three encore episodes, all based on the personal experiences of guests and stories of people who were there in New York, in Washington, D.C., and in Shanksville, Pennsylvania. Links 9/11 ‘Inside the Pentagon' Documentary, PBS The Pentagon: Local Naval Officer Details Chaos After Attack, Youngstown Vindicator 9/11 Pentagon, Naval History and Heritage Command ‘The Forgotten 9/11:' Returning to the Pentagon 15 Years Later, NBC News About this Episode's Guest Bill Toti William Toti served for more than 26 years in the U.S. Navy, including tours as commander of Fleet Antisubmarine Warfare Command Norfolk, as commodore of Submarine Squadron 3, and as commanding officer of the nuclear fast attack submarine USS Indianapolis (SSN 697). He also served for more than nine years in the Pentagon, including tours as special assistant to the Vice Chief of Naval Operations, as Navy representative to the Joint Requirements Oversight Council, and as deputy director of the Navy War Plans Cell, Deep Blue. He was on duty in the Pentagon on September 11, 2001, when American Airlines flight 77 slammed into the building. His experiences that day were captured in the 2006 Simon & Schuster book Operation Homecoming, as well as the 2016 PBS documentary “9/11: Inside the Pentagon.”

Abby Medcalf is a Relationship Maven, psychologist, author, podcast host, and Tedx speaker who has helped thousands of people think differently so they can create connection, ease, and joy in their relationships (especially the one with yourself)! With her unique background in both business and counseling, she brings a fresh, effective perspective to life's struggles using humor and her direct, no-nonsense style. With over 30 years of experience, Abby is a recognized authority and sought-after speaker at organizations such as Google, Apple, AT&T, Kaiser, PG&E, American Airlines, and Chevron. She's been a featured expert on CBS and ABC news, and has been a contributor to Huff Post, Women's Health, and Bustle. She's the author of the #1 Amazon best-selling book, “Be Happily Married, Even if Your Partner Won't Do a Thing,” and the host of the top-rated “Relationships Made Easy” Podcast.  Her new book, "Negative Thinking Sucks (and Not in a Good Way) will be out soon! Listen in to hear Abby share: How her path as a recovering heroin addict living in Israel led her to her current work Why competition, not communication, is crushing your relationships What competition in relationships looks like The concept of sharing, adding, and subtracting resources A total reconceptualization of sharing “plates” with your partner in terms of each other's duties and responsibilities How to stop feeling like you're always doing more than your partner The exact way to have a conversation around household duties and division of labor How to practice having faith in love and not fear How confirmation bias erodes our relationships and how to see your relationships through a healthier lense Acknowledging that we all want the same thing - to feel love, connected, and accepted Links mentioned: Get my free 15 Minute Manifest Connect with Abby Free Guide: The Complete Guide To Effective Communication In Every Relationship Instagram: @abbymedcalfthriving Facebook LinkedIn Twitter YouTube Channel: Abby Medcalf Thriving Thank you to our sponsor: Talkspace: To match with your perfect therapist for a fraction of the price of traditional therapy, go to talkspace.com, Make sure to use the code SHAMELESS to get $100 off your first month and show your support for the show.

747 pilot and YouTuber Kelsey from the aviation channel 74 Gear breaks down how he would try to survive a plane crash if he didn't have a parachute, the best places to join the Mile High Club, all the terrible advice about planes he sees on TikTok, and why commercial airlines like American Airlines and Delta are so understaffed.