Podcasts about zappos ceo tony hsieh

In this episode of The Business, Breathwork & Happiness Podcast, Host Chris Erthel sits down with Carlos Piera, the CEO and co-founder of Delivering Happiness, a company dedicated to helping businesses create positive and fulfilling work cultures. Drawing from his extensive experience, Carlos shares valuable insights on the power of happiness in the workplace and its impact on both professional and personal lives.Carlos discusses the core principles of Delivering Happiness, inspired by Zappos CEO Tony Hsieh's bestselling book, and explains how these principles can be applied to transform work environments. He delves into the importance of company values, purpose-driven leadership, and fostering a sense of belonging among employees.They also explore various tools and strategies that enable employees to achieve greater happiness and well-being, such as prioritizing work-life balance, practicing gratitude, and encouraging open communication. Carlos shares inspiring stories and real-world examples of businesses that have successfully adopted these practices and witnessed remarkable improvements in employee engagement and overall performance.In addition to discussing the role of happiness in the workplace, Carlos and Chris touch on the importance of personal happiness and its connection to professional success. They examine the impact of positive habits, mindset shifts, and supportive relationships on one's overall well-being.Carlos also shares his insights from his thought-provoking TEDx talk, "Happiness is a Choice," highlighting the significance of adopting a happiness mindset in everyday life and its transformative effects on our personal and professional experiences.Listeners of this episode will come away with a deeper understanding of the benefits of prioritizing happiness in both their professional and personal lives. With Carlos's practical advice and actionable tips, you'll be inspired to create positive change and foster a culture of happiness in your own workplace and beyond.Delivering Happiness: ⁠https://www.deliveringhappiness.com/⁠Delivering Happiness (Book) by Tony Hsieh:⁠https://www.amazon.com/Delivering-Happiness-Profits-Passion-Purpose/dp/0446576220⁠Carlos Piera's TEDx Talk "Happiness is a Choice":⁠https://www.youtube.com/watch?v=FpVC-5Lt3Yg&ab_channel=TEDxTalks

In this episode, Cheryl Knowlton and Jamie Henriod discuss: Jamie's journey of becoming an accidental speaker, starting from her teenage job at a movie theater Overcoming self-doubt and low self-esteem by saying yes to things that scared her for a year Lessons learned from speaking engagements around the world and dealing with unexpected situations Building a brand that matters by ensuring your culture authentically reflects your values The importance of feeling the fear and doing it anyway to achieve personal growth   Key Takeaways: Embrace opportunities that scare you to overcome self-doubt and achieve personal growth. Be prepared for unexpected situations when speaking and work closely with event planners. Own your mistakes and admit when you don't know something to humanize your talks. Build a brand that matters by ensuring your culture authentically reflects your values. Bravery is about feeling the fear and doing it anyway.   “Being brave is not not being scared. Being brave is being scared and doing it anyway.”  -Jamie Henriod   About the guest, Jamie Henriod: Jamie Henriod serves as the Chief Operating Officer at Prime Chief of Staff and brings more than 15 years of experience in branding, operations, and creating employee-centric work environments, teams, and company cultures. Prior to joining Prime Chief of Staff, she held several pivotal leadership roles at Zappos.com, including Chief of Staff and Head of Corporate Communications. Among former Zappos CEO Tony Hsieh's most trusted advisors, Jamie was instrumental in creating, establishing, and evangelizing the dynamic culture and brand that made the online retailer one of America's most recognizable — and beloved — employer brands. She is a passionate advocate for and expert speaker on all things culture as well as an advisor and board member for a number of organizations.   CONNECT WITH JAMIE: LinkedIn: https://www.linkedin.com/in/jnaughton/      CONNECT WITH CHERYL: Website: www.cherylknows.com  YouTube: https://www.youtube.com/channel/UCwvWKXBC6fKn1dLGY11hxIg  Facebook: https://www.facebook.com/theknowltonteam/  LinkedIn: https://www.linkedin.com/in/cherylknowlton/  Instagram: https://www.instagram.com/cherylknows/  Show notes by Podcastologist: Hanz Jimuel Alvarez   Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

A historic downtown hotel owned by the late Zappos CEO Tony Hsieh is up for sale, the Neon Museum announced plans to restore an iconic vintage Vegas sign, and the USPS shares holiday deadlines. Subscribe now for the latest Las Vegas news. » Subscribe to the Las Vegas Review-Journal: https://bit.ly/lvrjsubscribe » Watch more 7@7 video: https://bit.ly/lvrjvideo 7@7 by the Las Vegas Review-Journal is a video news program that will be streamed on the newspaper's website, news app, YouTube, Fire TV, Apple TV, Roku and Amazon Alexa. Tune in for a fast-paced digital 7-minute newscast every weekday at 7 a.m. and 7 p.m. Connect with Review-Journal online and on social media: Website: https://www.reviewjournal.com Facebook: https://www.facebook.com/reviewjournal Instagram: https://www.instagram.com/reviewjournal Twitter: https://twitter.com/reviewjournal TikTok: https://www.tiktok.com/@reviewjournal #LasVegasNews #LasVegas #VegasNews #NevadaNews

Growth and new ideas come with questions and unknowns. Does your team rush to judgment or just start working? Atif Rafiq joins Kevin to discuss the importance of dealing with unknowns in a productive way. He introduces the concept of decision sprints, a methodology to move from idea to recommendation and decision points. He also emphasizes the significance of workflows in defining company culture and offers advice on implementing decision sprints at the team level. Meet Atif Name: Atif Rafiq  Atif's Story: Atif Rafiq has blazed trails in Silicon Valley and the Fortune 500 for over 25 years. After rising through digital native companies like Amazon, Yahoo!, and AOL, Atif held C-suite roles at McDonald's, Volvo, and MGM Resorts. He oversaw thousands of employees as a global P&L, transformation, and innovation leader. Rafiq was the first Chief Digital Officer in the history of the Fortune 500, a pioneering role he held at McDonalds, and he rose to the president level in the Fortune 300. He currently sits on the Boards of Flutter / Fanduel ($25bn public company); Clearcover (a fintech provider, ranked on the Fast 500); and KINS Capital ($300mm SPAC). Previously, he's served on the client council for Snapchat (SNAP), as advisor to Slack (acquired by Salesforce for $20bn), and national board member of Defy Ventures (non-profit serving the formerly incarcerated). https://kevineikenberry.com/organizational-leadership/meetings-are-a-window-to-your-culture/ https://www.linkedin.com/in/atif1/ https://twitter.com/atifatif http://www.decisionsprint.com/ This episode is brought to you by... The Long-Distance Team. Remote leadership experts, Kevin Eikenberry and Wayne Turmel, help leaders navigate the new world of remote and hybrid teams to design the culture they desire for their teams and organizations in their new book! Book Recommendations Decision Sprint: The New Way to Innovate into the Unknown and Move from Strategy to Action by Atif Rafiq  Happy at Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh by Kirsten Grind, Katherine Sayre  Related Episodes Making Better Decisions with Mike Whitaker Navigating Ambiguity with Andrea Small Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Review on Apple: https://remarkablepodcast.com/itunes    Join Our Community If you want to view our live podcast episodes, hear about new releases, or chat with others who enjoy this podcast join one of our communities below. Join the Facebook Group Join the LinkedIn Group   Podcast Better! Sign up with Libsyn and get up to 2 months free! Use promo code: RLP  

Singer Jewel Kilcher sits down with Margaret Hoover to discuss her musical career, her mental health journey, and how she hopes to help others find happiness. The Grammy-nominated performer reflects on her escape from an abusive childhood in Alaska, confronting her pain through her music, and why her honesty has resonated with audiences for nearly three decades.  As a co-founder of the virtual mental health community Innerworld, Jewel explains how the immersive platform works and why she believes it can benefit people who might not have access to traditional therapy. She also comments on the passing of Tina Turner, her work with former Zappos CEO Tony Hsieh before his death, and how she aims to continue balancing her happiness with her evolution as an artist. Support for “Firing Line for Margaret Hoover” is provided by Robert Granieri, Vanessa and Henry Cornell, The Fairweather Foundation, The Tepper Foundation, The Asness Family Foundation, Charles R. Schwab, The Rosalind P. Walter Foundation, and Damon Button.

When he lived, Tony Hsieh was one of the most followed, yet enigmatic business figures in the world.

Interview with Carlos Piera, CEO and Co-Founder of Delivering Happiness In this episode, Chris sits down with Carlos Piera, the CEO and co-founder of Delivering Happiness, a company dedicated to helping businesses create positive and fulfilling work cultures. Drawing from his extensive experience, Carlos shares valuable insights on the power of happiness in the workplace and its impact on both professional and personal lives. Carlos discusses the core principles of Delivering Happiness, inspired by Zappos CEO Tony Hsieh's bestselling book, and explains how these principles can be applied to transform work environments. He delves into the importance of company values, purpose-driven leadership, and fostering a sense of belonging among employees. They also explore various tools and strategies that enable employees to achieve greater happiness and well-being, such as prioritizing work-life balance, practicing gratitude, and encouraging open communication. Carlos shares inspiring stories and real-world examples of businesses that have successfully adopted these practices and witnessed remarkable improvements in employee engagement and overall performance. In addition to discussing the role of happiness in the workplace, Carlos and Chris touch on the importance of personal happiness and its connection to professional success. They examine the impact of positive habits, mindset shifts, and supportive relationships on one's overall well-being. Carlos also shares his insights from his thought-provoking TEDx talk, "Happiness is a Choice," highlighting the significance of adopting a happiness mindset in everyday life and its transformative effects on our personal and professional experiences. Listeners of this episode will come away with a deeper understanding of the benefits of prioritizing happiness in both their professional and personal lives. With Carlos's practical advice and actionable tips, you'll be inspired to create positive change and foster a culture of happiness in your own workplace and beyond. Delivering Happiness: https://www.deliveringhappiness.com/ Delivering Happiness (Book) by Tony Hsieh: https://www.amazon.com/Delivering-Happiness-Profits-Passion-Purpose/dp/0446576220 Carlos Piera's TEDx Talk "Happiness is a Choice": https://www.youtube.com/watch?v=FpVC-5Lt3Yg&ab_channel=TEDxTalks --- Send in a voice message: https://podcasters.spotify.com/pod/show/happiness-podcast/message

Tony Hsieh has long been painted as a tortured visionary — most recently in the posthumous biography by two Wall Street Journal reporters dramatically titled “Happy at Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh.” But longtime Las Vegas locals have observed the last decade of transformations along Fremont East (funded by Tony's company Downtown Project) with mixed emotions. Lifelong resident and writer Nicholas Russell recently penned an essay in the Baffler about the problem with mythologizing Tony Hsieh — he and host Dayvid Figler bust some Downtown Project myths, examine Tony's legacy downtown, and break down just why it was so easy for Tony Hsieh to set up shop in Las Vegas. How do you feel about downtown Las Vegas? Leave us a message or shoot us a text at 702-514-0719. We're also on Twitter! Follow us at @CityCastVegas Want more Vegas news? Get our morning newsletter at lasvegas.citycast.fm/newsletter Learn more about your ad choices. Visit megaphone.fm/adchoices

Down to nothing. No savings. No security blanket. Single, and working hard, Sandi Herrera had met a crossroads in 2018. She was waiting for one check to pay rent, and sitting in her car in tears she made a promise to herself that she'd never be in this place again. Financial habits are intertwined with belief systems and ancestral patterns. If we aren't aware of the patterns we run financially, we are likely to run the patterns over again until we learn how to break them. Sandi is the Founder & CEO of Educator Dynamics and the Founder & Executive Director of Genius School US. She discovered her passion for developing strong workplace cultures and igniting the genius in educators and students while working as COO for Delivering Happiness, established by the late Zappos CEO Tony Hsieh. For Sandi, success wasn't unfamiliar. Financial sustainability and stability was something she wanted, but never had. Join us in a conversation about what falling forward looks like financially, and how any woman with a dream can make it happen.

On this week's Tech Nation, Moira speaks withWall Street Journal investigative journalists, Kirsten Grind and Katherine Sayre. Their book is “Happy at Any Cost … The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh”. Then neuroscience tells us - it's all about the messenger and not the message. Stephen Martin and Joseph Marks talk about their 2019 book, “Messengers: Who We Listen To, Who We Don't, and Why”.

On this week's Tech Nation, Moira speaks with Wall Street Journal investigative journalists, Kirsten Grind and Katherine Sayre. Their book is “Happy at Any Cost … The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh”. Then neuroscience tells us - it's all about the messenger and not the message. Stephen Martin and Joseph Marks talk about their 2019 book, “Messengers: Who We Listen To, Who We Don't, and Why”.

Today on AirTalk, following up on the settlement announced for a long-running Los Angeles homelessness lawsuit. Also on the show, a look at the legacy of Hillsong Church; and more. City Of LA, Plaintiffs Settle Long-Running Homelessness Lawsuit. Where Do We Go From Here? (0:00) As It Declines In Popularity Due To Scandal – What Is The Legacy Of Hillsong? (17:15) Zappos CEO Tony Hsieh's Mission Was Happiness. His Death May Change How We Pursue It (33:10) New Report Details Bruce Willis' Challenges On Set With Aphasia; We Look More Into These Cognitive Diseases (51:22) COVID-19 AMA: Developing Vaccines For Next Pandemic, Long Covid Research & More (1:19:01) Decades After The Human Genome Project Began, Scientists Map The Final 8% (1:34:35)

The life and death of Tony Hsieh, the billionaire CEO of online shoe-seller Zappos, is a master class in visionary business leadership and a cautionary tale about how fame can mask profound problems. Hsieh, who sold Zappos to Amazon for $1.2 billion, died in a mysterious shed fire in late November 2020 at age 46. This week, two reporters for The Wall Street Journal — Kirsten Grind and Katherine Sayre — join host and award-winning author Dean Rotbart to share details from their newly published biography of the business legend, Happy at Any Cost: The Revolutionary Vision and Fatal Quest o Zappos CEO Tony Hsieh.  Theirs is a riveting examination of an entrepreneur who was simultaneously great and deeply flawed. Photos: Kirsten Grind (l) and Katherine Sayre, Happy at Any CostPosted: April 4, 2022Monday Morning Run Time: 37:34 Kirsten and Katherine will be signing copies of their book and invite Monday Morning Radio listeners to stop by and pick up a copy. Las Vegas: April 8, 9 a.m. to 2 p.m. at the Intuitive Forage Farmers Market, 300 N. Casino Center Blvd. San Diego: April 13, 7:30 p.m. Warwick's Bookstore, 7812 Girard Ave. La Jolla

Hank Smith, head of investment strategy for The Haverford Trust Co., says that rising volatility and heightened uncertainty shouldn't push investors out of the market, because times like these prove the value of being fully invested in all conditions, and having money in the market whenever a bottom is reached. In the Market Call, Smith talks about how owning great companies with long histories of dividend payments creates the confidence to ride out tough times en route to long-term success. In the 'ETF of the Week' segment, Tom Lydon, chief executive at ETFTrends.com, discusses one of the biggest, most-popular ETFs -- a Standard and Poor's 500 Index fund from Vanguard -- noting that the pick isn't just trending but it's an appropriate allocation for investors with too much cash on the sidelines. Also on the show, Kirsten Grind, co-author of 'Happy At Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh,' and Ted Rossman, senior industry analyst at Bankrate.com discussing the site's 2022 Gas Cards Survey and whether using a branded card can really help you out at the pump.

Tony Hsieh was one of the most fascinating people in an industry full of fascinating people. As the CEO of Zappos, he created a revolutionary culture that is still studied today. Outside of Zappos, Tony invested hundreds of millions of dollars into creating a unique community in Downtown Las Vegas, based on Tony's vision for world peace. Tony also had severe internal demons; despite attempts from friends like singer Jewel to help Tony, his alcohol and drug abuse fueled a years-long downward spiral that ultimately led to his death at 46 years old. Kirsten Grind is an enterprise reporter for The Wall Street Journal. She has received more than a dozen national awards for her work, including a Pulitzer Prize finalist citation. She is the coauthor of the new book, "Happy at Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh." Get "Happy at Any Cost": https://www.amazon.com/Happy-Any-Cost-Revolutionary-Vision/dp/1982186984/ Kirsten Grind on Twitter: https://twitter.com/KirstenGrind Kirsten Grind on Instagram: https://www.instagram.com/kirsten.grind –––– Support the podcast and join the Honest Offense community at https://honestoffense.locals.com​​​​​​ Eric Cervone on Twitter: https://twitter.com/ericcervone Eric Cervone on Instagram: https://www.instagram.com/ericcervone https://www.ericcervone.com/

Tony Hsieh was a legendary entrepreneur who built Zappos and sold the online shoe retailer to Amazon for $1.2 billion in 2009. He was known for unusual experiments in management and business structure, and for pursuing long-term passions over short-term profits, as described in his 2010 book, Delivering Happiness. A new book, Happy at Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh, tells the rest of the story of Hsieh's life, leading up to his tragic death from injuries sustained in a fire in New London, Conn., in November 2020. The book also goes behind-the-scenes of the company's relationship with Amazon. Wall Street Journal reporter Kirsten Grind, who wrote the book with her colleague Katherine Sayre, joins me on the GeekWire Podcast to talk about what they discovered in writing the book, and what we can learn from Hsieh's life. Kirsten Grind was previously based in the Seattle area as a reporter for the Puget Sound Business Journal. Her reporting on the collapse of Washington Mutual formed the basis for her first book, The Lost Bank. Resources: National Suicide Prevention Lifeline: 1-800-273-8255; Crisis Text Line: 741741 Happy at Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh, by Kirsten Grind and Katherine Sayre, is published by Simon and Schuster, and available wherever books are sold. Podcast edited by Curt Milton; Theme music by Daniel L.K. Caldwell. See omnystudio.com/listener for privacy information.

West Texas Intermediate is back below $100 per barrel. Average gasoline prices in the U.S. are down too, from $4.33 a gallon to … $4.32. So what gives? Today, we’ll dig into the disconnect between crude oil and gasoline and why the price spike hasn’t juiced electric vehicle sales. Plus: How global markets could respond to a Russian debt default and what the life of Zappos CEO Tony Hsieh teaches us about happiness and success. Keep independent journalism going strong. Give today to support Marketplace.

West Texas Intermediate is back below $100 per barrel. Average gasoline prices in the U.S. are down too, from $4.33 a gallon to … $4.32. So what gives? Today, we’ll dig into the disconnect between crude oil and gasoline and why the price spike hasn’t juiced electric vehicle sales. Plus: How global markets could respond to a Russian debt default and what the life of Zappos CEO Tony Hsieh teaches us about happiness and success. Keep independent journalism going strong. Give today to support Marketplace.

In this episode of “Keen On”, Andrew is joined by Katherine Sayre, the author of “Happy at Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh”. Katherine Sayre covers gambling and Las Vegas for The Wall Street Journal, where she has worked since 2019. She previously reported for The Times-Picayune in New Orleans, covering business before joining the investigative team. Visit our website: https://lnkd.in/gZNKTyc7 Email Andrew: a.keen@me.com Watch the show live on Twitter: https://twitter.com/ajkeen Watch the show live on LinkedIn: https://lnkd.in/gatW6J8v Watch the show live on Facebook: https://lnkd.in/gjzVnTkY Watch the show on YouTube: https://lnkd.in/gDwPgesS Subscribe to Andrew's newsletter: https://lnkd.in/gzwFsxPV Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Autism Live, our host Shannon Penrod explains what Extinction is for the autism jargon of the day! After that, she discusses autism news and viewer questions! 15:04 Jargon of the Day: Extinction 17:01 Extinction: Actual Definition 32:55 Extinction: Working Definition 38:36 Question of the Day: What part of your life would you like to change? 45:30 Topic of the Week: Teaching Vs. Changing 56:15Autism News: Singer Jewel predicted the tragic death of Zappos CEO Tony Hsieh https://nypost.com/2022/03/12/singer-jewel-predicted-the-death-of-zappos-ceo-tony-hsieh/ 56:15 Autism News: Assistant principal fired after reading 'I Need a New Butt!' book https://www.usatoday.com/story/news/education/2022/03/14/assistant-principal-fired-reading-i-need-new-butt/7033123001/ 1:02:37 On Autism Live this week   Pre-Order the book written by the host of Autism Live, Shannon Penrod! https://www.amazon.com/Autism-Parent-Sanity-Saving-Spectrum/dp/1949177858 #AutismJargon #AutismNews #AutismPodcast

In this episode of Autism Live, our host Shannon Penrod explains what Extinction is for the autism jargon of the day! After that, she discusses autism news and viewer questions! 15:04 Jargon of the Day: Extinction 17:01 Extinction: Actual Definition 32:55 Extinction: Working Definition 38:36 Question of the Day: What part of your life would you like to change? 45:30 Topic of the Week: Teaching Vs. Changing 56:15Autism News: Singer Jewel predicted the tragic death of Zappos CEO Tony Hsieh https://nypost.com/2022/03/12/singer-jewel-predicted-the-death-of-zappos-ceo-tony-hsieh/ 56:15 Autism News: Assistant principal fired after reading 'I Need a New Butt!' book https://www.usatoday.com/story/news/education/2022/03/14/assistant-principal-fired-reading-i-need-new-butt/7033123001/ 1:02:37 On Autism Live this week Pre-Order the book written by the host of Autism Live, Shannon Penrod! https://www.amazon.com/Autism-Parent-Sanity-Saving-Spectrum/dp/1949177858   #AutismJargon #AutismNews #AutismPodcast

Silicon Valley goes out of its way not to upset countries around the world - even when that means making embarrassing compromises. But it has taken a stand against Russia in its invasion of Ukraine, limiting services or cutting them off entirely. What happens next? Recode's Peter Kafka and the New York Times' Shira Ovide both wrote about this separately, and now they're talking about it together. Then, Wall Street Journal reporter Kirsten Grind talks about her new book, Happy at Any Cost: The Revolutionary Vision and Fatal Quest of Zappos CEO Tony Hsieh. Plus Kirsten reflects on her blockbuster reporting about the toxic culture at Activision. Featuring: Kirsten Grind (@kirstengrind), Investigative Reporter for Wall Street Journal and Author Shira Ovide (@ShiraOvide), writer of the On Tech newsletter for the New York Times Host: Peter Kafka (@pkafka), Senior Editor at Recode More to explore: Subscribe for free to Recode Media, Peter Kafka, one of the media industry's most acclaimed reporters, talks to business titans, journalists, comedians, and more to get their take on today's media landscape. About Recode by Vox: Recode by Vox helps you understand how tech is changing the world — and changing us. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Spoiler alert: It should be illegal for two people to have this much fun together. If you're not prepared to witness what happens when two best friends get together after not seeing each other for two weeks, this episode is not for you. This episode is fueled by bone broth and is anchored around the book The Third Door by Alex Banayan. In his book, Alex shares his epic adventure to interview some of the most successful people in the world. From hacking The Price Is Right to interviewing Bill Gates to shadowing the legendary Zappos CEO Tony Hsieh, Alex plays above his means because he has the courage to ask. He consistently asks for what he wants, faces his fears, and Dares to Dream! His story is incredibly inspiring, not because he is some wonder-kid with an IQ of 180, but because he seems like a normal dude who is wholeheartedly chasing something that matters to him. His story aligns perfectly with the spirit of The Dare to Dream Podcast—his journey fired us up. Join us as we dive into: —Why you should seek what truly EXCITES you —Why you should go all-in on what makes YOU unique —Why you should fit your job into your life, not your life into a job —The power of saying yes to things that scare you, even if you have no idea (at the time) how to figure it out —Why the best conversations often happen in the Uber/taxi —What success means to us at this moment And much more! If you're looking for some laughs, some inspiration, and genuine human connection, look no further. Come on in, the bone broth is nice n' hot! Join Vincent's Weekly Insights Join Gregory's Weekly Wonderings Order Vincent's book Arrows of Youth

On this episode of the Mikhaila Peterson Podcast, Mikhaila is joined by Dr. Zubin Damania. @ZDoggMD (Dr. Zubin Damania) is an American physician, assistant professor, comedian, internet personality, and musician. He was a practicing hospitalist at Stanford University School of Medicine for ten years. He was then the founder of Turntable Health, a direct primary care clinic in Downtown Las Vegas that Zappos CEO Tony Hsieh funded. Dr. Zubin and Mikhaila discussed the danger of COVID-19, a proper response for nursing homes, different vaccines across the world, mRNA vaccines, vaccine passports, Mikhaila’s health struggles, the impacts of various diets, the importance of skepticism, and more.

Know those people who say you need a 4-year university degree to reach success and financial independence? Our guest, Myra Oliver, has a thing or two to say about that. She's worked as a hairstylist, real estate broker, and now is our resident financial coach on today's show. Myra knew she didn't need a degree to reach her goals of financial freedom. Today Myra will share her story about working hard toward success. She shares stories about how she learned quickly how to bring in more money, how she manages real estate, surrounding herself with the right people, and how she and her husband were able to retire from their traditional jobs by age 33. "You have to do what others won't, to get what you want." - Myra Oliver's mantra. Plan on leaving something behind for your loved ones? Get your financial house in order first. We recently covered how former Zappos CEO Tony Hsieh passed away without a will, but you may remember Prince also didn't have a will. (Yes, we also talked about Prince way back in 2016). It turns out, that case is still ongoing, and the IRS believes Prince's estate owes over $32 million in federal taxes, based on a new valuation. During our headlines, we'll give you plenty of reasons to get your legacy in order today. Plus, can you make 2020 Roth IRA contributions until Tax Day 2021 if you're already paying taxes for the new year? Stacker Josh calls in today with a voicemail for the Haven Life Line telling us he'd rather get it right now than have to deal with the IRS later... can't fault him on that logic. As always, we'll also save some time for Doug's trivia, and much, much more. Enjoy!

Tony Hsieh was the CEO of Zappos for 21 years.  He was a prolific leader and an early pioneer in making culture a top priority in his company. On today’s episode of Heels on Fire I’m sharing the lessons I have learned from Tony Hsieh, the CEO of Zappos. Zappos is consistently voted one of the best places to work for and has a reputation for outstanding customer service. I think as entrepreneurs there is something we can all take away from the incredible legacy Tony created. If you want to learn the key takeaways from this successful entrepreneur and how you can implement them into your own business, then this episode is a must for you!   In this week's episode of Heels On Fire, I’m sharing with you the lessons I learned from Tony Hsieh.   Grab your earbuds and let's learn from one of the greatest leaders of our time.   Ways To Connect With Me: Instagram: @twoweeknoticesociety https://www.instagram.com/twoweeknoticesociety/ Facebook: www.twoweeknoticesociety.com/community Website: www.twoweeknoticesociety.com

After months of research, number-crunching, and receiving listener requests on the subject, today’s episode is devoted to introducing our new model ETF portfolios — which promise to  offer a smoother ride to getting reliable returns. We open our conversation with a financial news roundup and by touching on our book of the week. We then dive into the theory behind our model by first exploring how market assets are priced. We discuss historical views on asset pricing models before looking at what academia has done to overcome challenges to the idea of market efficiency. Host Benjamin Felix methodically shows how our model addresses the five systematic risk factors that are included in the Fama-French Five-Factor Model. From emerging markets to stock size, we share insights into what our model accounts for and how this should impact your portfolio distribution and premium expectations. After reflecting on how factor-loaded indexes get higher returns without extra risk, we talk about the ETFs that we use for factor exposure, as well as how you can apply our findings to your portfolio. We round-off today’s show by chatting about the latest bad financial advice. Tune in to hear more about our findings in this, our last episode of 2020.   Key Points From This Episode: We share community and listener feedback and what you can expect from the show in 2021. [0:00:15] Hear about The Almanack of Naval Ravikant, our book of the week. [0:04:35] Relooking at the drive towards personalized portfolios. [0:07:28] Insights into S&P 500 stocks having a greater dividend yield than the US Treasury. [0:08:52] How ETFs are coming to dominate Wall Street. [0:09:56] Dying without a will; exploring the case of Zappos CEO Tony Hsieh. [0:11:05] Introducing today’s portfolio topic — our new model portfolios, and why index funds make sense. [0:12:29] The risks that inform how the market prices assets and your expected returns. [0:18:00] How academics have addressed the joint hypothesis and the brilliance of the Fama-French Five-Factor Model. [0:22:18] The predictive power of the Fama-French Five-Factor Model. [0:30:25] Challenges to the Fama-French Model, what it accounts for, and how links to our new model portfolios. [0:31:20] How our model weighs the value of different markets and stock sizes. [0:36:52] Comparing the returns of a factor-loaded index with the US total market index. [0:40:44] Answering the question — what’s special about dividend growth investing? [0:42:15] The role of persistence in being a factor-led investor. [0:45:50] How our model increases the reliability of your investing outcomes compared to historical data. [0:50:10] How to apply all the information presented in this episode. [0:54:38] Hear about the ETFs that we use for our factor exposure. [0:58:10] Details on when you can access our upcoming paper. [01:02:25] This week’s bad financial advice; invest in the right region to drive performance. [01:04:05]

If you're like many people, you might fee that you can't be happy until you get "the next big thing." A new job. A new car. More money in the account. A new relationship. Once you get that? Boom. Happiness is here! But the thing is... you could have a net worth of $700 million and STILL be tortured internally and not have inner peace. In the last few weeks, we've seen proof of this with the tragic death of Zappos CEO Tony Hsieh. A man who, on paper, had everything. But during this tragic year, he went down a bad path that ultimately took his life. Dan will share that story and share with you the five mindset shifts that help you stop chasing happiness and just BE Happy. Don't go into the new year without listening to this episode. Sign up for REBOOT YOUR LIFE on Thursday, December 17th Learn more about Dan's new membership program and the current enrollment offer. Follow Dan on Instagram for daily tips and motivation: @cscdanmason To learn more about Dan and his one-on-one coaching programs, visit creativesoulcoaching.net Learn more about your ad-choices at https://news.iheart.com/podcast-advertisers

Cal reflects on his time with one of America’s great tech visionaries shortly after Hsieh’s passing, marvels at all the good Tony was able to pass on to so many people and vows to keep his promise to Tony.

A tribute to the late author and entrepreneurial visionary, Zappos CEO Tony Hsieh and how his words are relevant to authors. Today's curation of quotes comes from: https://thepitcher.org/20-awesome-tony-hsieh-quotes-from-delivering-happiness/ Connect with our Ink Authors community: https://www.facebook.com/groups/inkauthors/

In episode 41 of The HR Famous Podcast, long-time HR leaders (and friends) Tim Sackett, Kris Dunn and Jessica Lee discuss the impact of the new Florida minimum wage passed in the November election Cycle and the passing of the Zappos’ CEO Tony Hsieh and his impact on the world of company culture and HR. Listen (click this link if you don’t see the player) and be sure to subscribe, rate, and review (Apple Podcasts) and follow (Spotify)! SHOW HIGHLIGHTS: 2:45 - The HR Famous crew opens the pod by sharing their Black Friday deals. Tim is the main shopper of the group and he bought 4 pairs of shoes, 7 pairs of pants, lots of quarter zips, socks, and Christmas gifts for his family.  6:10 - First topic of the year: Florida passed an increase in the minimum wage to $15 (from $8.60) by the year 2026. About 60% of voters voted to pass the raising of Florida’s minimum wage.  8:40 - Tim thinks that they had an easy job to pass this proposal because the increase is several years away. He also notes studies that show minimum wage increases reduce suicide attempts.  10:00 - JLee thinks this opens up an interesting conversation since some people may have crossed the aisle and split their ballot to vote for the minimum wage raise.  11:30 - Tim notes that he saw this ticket splitting in many different areas across the country between candidates and proposals or plans. 14:00 - Tim and JLee think that a raise in minimum wage will become a consumer tax instead of a job decrease.  14:40 - KD disagrees and thinks that this may actually hurt small businesses and benefit big corporations since they have more ability to handle that increase.  17:00 - KD also thinks that compression in wages may happen with a pay increase, and the impact of compression is something most don't think about with minimum wage increases.  20:00 - Last topic of the day: Zappos CEO Tony Hsieh passed away on November 27. He has been responsible for a lot of important HR principles that are used today.  21:30 - Tim says his biggest takeaway from Tony Hsieh is allowing HR to test just about anything. Tim wrote this post about Tony Hsieh in 2009 and he commented. 24:00 - JLee notes the importance of Tony Hsieh as a very visible Asian-American leader.  26:00 - KD, JLee and Tim share their favorite contributions to the HR dialog that came from Zappos. Conversations include hiring people that don't act like the norm at your company, Holacracy and paying people to leave! Listen (click this link if you don’t see the player) and be sure to subscribe, rate, and review (Apple Podcasts) and follow (Spotify)! RESOURCES AND SHOW NOTES: ---------------Jessica Lee, Kris Dunn and Tim Sackett Jessica Lee on LinkedIn Tim Sackett on Linkedin Kris Dunn on LinkedIn HRU Tech The Tim Sackett Project The HR Capitalist Fistful of Talent Kinetix Boss Leadership Training Series  

Sarah and Vinnie talk about Disney’s ‘The Mandalorian’ and how the beautiful Pedro Pascal is covered up, Warner Brothers is releasing their new movies on HBO Max as well as releasing to Theaters, Dave Chappelle and Joe Rogan are doing a Texas residency, and an update on the death of the former Zappos Ceo Tony Hsieh death!    See omnystudio.com/listener for privacy information.

Today is Friday, December 4, and we’re looking at Zappos.com vs. DSW.

In the inaugural episode, AK speaks with Ally Bashir, Head of Customer Experience at Snaptravel about how her team delivered amazing customer experience, found a new sense of purpose, and helped the company reach profitability -- all amidst the COVID-19 pandemic.  The interview was based on details shared in https://www.fastcompany.com/90528345/how-this-travel-startup-became-profitable-during-the-pandemic (Fast Company) and on https://medium.com/snaptravel/from-burning-millions-to-profitability-and-back-to-growth-in-60-days-b1702cd2631c (Medium). AK and LB also discuss #somegoodnews in business this week, including stories from https://www.theverge.com/21440183/tiktok-small-local-business-landscaping-beekeeping-home-renovation (TikTok) and https://www.usatoday.com/story/travel/2020/11/28/disney-world-donates-20-000-wishing-well-coins-homeless-charity/6449441002/ (Disney World), and pay tribute to former Zappos CEO Tony Hsieh, who was an inspiration to anyone interested in the links between happy customers, happy employees, and long-term business success.

AJ Benza talks about Mike Tyson sniffing toad venom before his fight the other night, Jake Paul knocking Nate Robinson out, Johnny Depp’s tarnished public image, and retired Zappos CEO Tony Hsieh dying in a house fire. Then Gina reports on today’s news stories including: Pete Davidson cast in a remake of This American Life, a high speed boat drug bust, a Brooklyn rapper wielding a flamethrower on top of a bus, and McDonalds new meat-free burger called the McPlant. Thanks for supporting today’s sponsors: Meater.com enter ACS Lifelock.com enter ADAM Geico.com Headspace.com/ADAM Netsuite.com/ADAM Sling.com/ADAM Skrewball Peanut Butter Whisky Bluenile.com enter ADAM

Today we've got Zack Bia on the pod along with John Terzian to answer the most frequently asked questions about Zack Bia. He shares story of success and reveals what makes him feel out of touch with today's culture at the age of 24. After that, we're discussing Jake Paul's knockout of Nate Robinson, Dave Chappelle's comments on Netflix, Black Friday's record $9 billion day of U.S. spending, the passing of Zappos CEO Tony Hsieh, Salesforce's purchase of Slack, Karen of the Week, and more. Join the Menlo Club's subscription service for only $29 this month using code: DEEGC https://www.themenlohouse.com/ The fully sustainable luxury brand ALES GREY is giving away a pair of shoes to their followers on Instagram. For an added bonus online, use code: GroupChat https://alesgrey.com/ Grand Running Club is selling TWO of their Everyday Pants for only $80! For an added bonus, use the code: GroupChat https://www.grandrunningclub.com New Republic's end of the year sneaker sale is going on now! https://shopnewrepublic.com/ Melrose Place is doing a 50% off promotion on hoodies! https://melroseplaceco.com For masks and hand sanitizer from Clean Monster use the code: GroupChat https://cleanmonster.com/ Check out the Black Friday sales going on at Young and Reckless! For an added bonus, use the code: GroupChat https://www.youngandreckless.com/ Coddies's signature Fish Flops are for sale at https://www.coddies.com/ Check out Club Fantasy and use the code GroupChat for an added bonus! https://clubfantasy.us/ MANSCAPED is making whacking your weeds a time to look forward to delivering maximum confidence while providing hygiene. Get 20% Off and Free Shipping with the code PATM at Manscaped.com. What are you waiting for? Go whack your weeds! With one stick of Liquid I.V. in 16 ounces of water, you get 2-3 times the amount of hydration as plain water. You can get 25% off when you go to https://liquidiv.com/ and use the code GROUPCHAT

Ever bring your family to Burning Man? Sorry, let me back up. A bit of context: The Talkhouse Podcast spent a fantastic weekend in Las Vegas last month at Life Is Beautiful Music and Art Festival. We put on two live Talkhouse tapings as part of their comedy lineup: Nikki Glaser x Bachelor Nation superstar Kaitlyn Bristowe, and Fred Armisen x Chris Redd x Portugal. The Man (which'll be released as a podcast soon). We also hosted a live talk under the fest's Ideas banner, featuring legendary entrepreneur Tony Hsieh (CEO of Zappos) and Joseph Gordon-Levitt (insanely famous actor, founder of HitRecord). The two friends take a heady dive into the question of what collaboration will look like in the future. Along the way we hear about parallels between artistic and entrepreneurial creativity; how the '80s show MacGyver shaped Tony's business philosophy; and, yep, taking your family to Burning Man. Check it out, and subscribe now to stay in the loop on future episodes of the Talkhouse Podcast. —Elia Einhorn, Talkhouse Podcast host and producer @eliaeinhorn Today’s show was recorded at Life Is Beautiful by Logan Shields and Mark Yoshizumi, and at Hook and Fade Studios in Brooklyn by our co-producer Mark Yoshizumi. The Talkhouse Podcast’s theme song was composed and performed by The Range.

What's uuuuuuup!! Dearest listeners, the Talkhouse Podcast team is back from Life Is Beautiful Fest in Las Vegas and we can definitively report that it totally. fookin'. RULES! We saw Billie Eilish start five separate mosh pits; watched famous DJs spin to a rooftop pool full of three-drinks-in, beach-ball-tossing, all-gender hotties at 1:00 in the afternoon; made it rain on 11th Street Records picking up rare original-pressing Smiths 12"s; and danced like fools down strobe-lit alleyways soundtracked by blasting synth-drenched four on the floor. (Fine, I'll admit that those last two were just me...) Oh, yeah, and we also put on three live Talkhouse Podcast events! For the Life Is Beautiful Comedy series, we paired SNL's Chris Redd, Fred Armisen, and Portugal. The Man, then comedian Nikki Glaser with Bachelor Nation mega-star Kaitlyn Bristowe. And as part of the Life Is Beautiful Ideas vertical, we brought together actor Joseph Gordon-Levitt with Zappos CEO Tony Hsieh. This week we share Nikki and Kaitlyn's HILARIOUS talk. Tune in for Kaitlyn spilling tea on Ashley I and Jared's wedding, Nick Vial, JJ Lane, and her beef with The Bachelor creator Mike Fleis. Nikki tells us which Bachelor she's dying to get with, how her stint on Dancing With The Stars left her a wreck, and about her brilliant just-dropped new Netflix special Bangin'. And of course, with these two, we hear all about the benefits of getting tied up in bed; why men should “explore their assholes;” and dating bisexuals. Plus, Nikki changes Kaitlyn’s life by teaching her how to fart silently. Our special guest co-host for this episode is Liam Mathews, co-host of A Beautiful Podcast to Fall in Love, TV Guide’s unofficial Bachelor Nation podcast. Check it out! Today’s show was recorded at Life Is Beautiful by Logan Shields and Mark Yoshizumi, and at Hook and Fade Studios in Brooklyn by our co-producer Mark Yoshizumi. The Talkhouse Podcast’s theme song was composed and performed by The Range.

Our second episode Startup of the Year Podcast was produced during the 2019 Consumer Electronics Show in Las Vegas with the theme of startups from the Startup of the Year program that showcased at CES 2019. Host Frank Gruber is joined by co-hosts Rich Maloy, and Lori Thiel from the Established and Startup of the Year team and special guest Eric Matthews from Start Co an accelerator based in Memphis, Tennessee as they cram into a Tiny House in Zappos CEO Tony Hsieh’s Airstream Village downtown Las Vegas. The four startups discussed were all at CES 2019 and part of the Startup of the Year program in the past, and so each co-host dives deeper into one of these startups with an update: Buoy Labs - Santa Cruz, CA Bartesian - Ontario, Canada Lifeina - Paris, France GoSun - Cincinnati, OH  Listen in as these four growing, early-stage companies are discussed in great detail. The team also discusses CES and shares some insights for entrepreneurs and startup founders looking to push their startup or idea forward. Find out which startups discussed are raising funding rounds, which companies have the most traction, and what these companies have planned in the year ahead. Llamas, big brands at CES, Tiny House living, and banana stands may have also been discussed on this episode, but you’ll have to tune in to find out.

When you start your business and it begins to grow, very often it's you the customers come back for. When you can't be there and need to take on staff, maintaining that commitment to excellence can be a real challenge. At Vape and Juice we monitor and measure customer service and constantly work to improve it. Finding a way to do this when you aren't around can seem a puzzle. After reading 'Delivering Happiness' by former Zappos CEO Tony Hsieh; we cracked it. I discuss for little more than £100 you can create a system that allows you to ensure your core values are adhered when you aren't around. If you operate a customer facing business then you will find this short podcast of real value. Implementing this system has helped increase positive reviews and therefore grow revenue. Want to know how you can do it? I also briefly touch on slow replying and why that's a mistake. If you enjoyed this podcast, subscribe and share on to a friend - I'm watching you ;)

In the words of Zappos CEO Tony Hsieh, “Chase the vision, not the money; the money will end up following you.”

In the words of Zappos CEO Tony Hsieh, “Chase the vision, not the money; the money will end up following you.”

Show notes and talking points:   2:30: How Anna got on the personal development path and why redefining success is important right now 5:30: What Anna found out about men and the difference between feminine and masculine that led her on this quest 11:40: Alpha female syndrome and its perils  14:30: How women can stay ambitious and still embrace their femininity  16:00: What is Anna Rova’s leadership mantra for uncertainty 26:00: A defining leadership failure and what Anna learned 40:00: Women who run with wolves and why this is such a powerful book that inspired Anna’s Girlskill branding 50:00: Anna’s “wow customer experience” and key takeaways to implement in your business  Resources mentioned: Girlskill Podcast Girls kill power tools  David Data  Masterclass Delivering Happiness by Zappos CEO Tony Hsieh 

Jenn Lim is on a mission to change the way people think about work. She is the CEO and Chief Happiness Officer of Delivering Happiness, a company that she and Zappos CEO Tony Hsieh co-created to inspire passion and purpose in workplaces for a happier world. On this episode, Jenn talks about the science behind happiness, the four components that drive happiness at work, and the reasons why happiness really is good for business.

I just got back from a family vacation that was equally a good life experience and sad at the same time as we were dealing with a death in the family. When an experience like this happens, you really get to thinking about life, happiness and death — it really puts everything into perspective. So, I began researching this concept of happiness — how can you become happy, or, ‘Why aren’t you happy?’   Recommended reading: Delivering Happiness: A Path to Profits, Passion, and Purpose, by Zappos CEO Tony Hsieh   The four answers people typically give when you ask what their goals pertain to are: building a company, getting a great job, finding a significant other, and being healthy. But why? Why do you want a great job? To make money. Why do you want to make money? Because you believe that will make you happier. Whatever your high-level goal is — whether it’s health, income, spouse, or career — your low-level goal, if you just ask yourself, “Why do I want that?” comes down to this idea that you want to be super happy. So my challenge to you this year is: Make your one — and only — resolution to be as happy as possible.   How Income Impacts Happiness There’s a really good study by Princeton, and what they found was that about $75,000/year is the sweet spot when it comes to financial gain equating to increased happiness. So if you’re making $20,000 a year and you can double it to $40k or increase it to $60k, there’s a tangible increase in your day-to-day mood. But, there’s not much of an increase in happiness beyond that amount of income. Another thing they broke down in that study is that there are two types of happiness. One is your day-to-day mood, and the other is a deeper satisfaction that your life is going the right way. What they found is that even if you hit the magical $75k/year it improves that deeper life satisfaction — but, you don’t wake up in a more jovial mood. So it’s important to understand that if you’re not happy right now, it probably goes a lot deeper than your income.   Overall Happiness Coming from Strong, Interpersonal Relationships This brings me to the second study I took a look at from Harvard. They tracked the same group of men for 80 years. Basically, from 1938, they’ve been meeting with the same group of men every two years. Half of the people that they met with were from the inner-city, with very low income and not many socio-economic advantages, and the other half were Harvard students. So, every two years they would ask this group about their physical and emotional health, employment, family, and friends. What they ended up finding was that it wasn’t money or status that determined a good life. The people that were the happiest and the healthiest stated that it was strong, interpersonal relationships that made them feel better. The people that were isolated were the ones that declined in mental and physical health. So a deep set of personal relationships is actually what led to happiness — and everybody could have that right now. The ability to have great relationships is already there for you!   Here’s a link to the full study: Grant Study of Adult Development, 1938-2000   George E. Vaillant was asked, “Ultimately, over 80 years, what did you learn from this study?” And he said, “The only thing that really matters in life are your relationships to other people.” So I want you guys to think about that — relationships with other people equate to happiness.   There’s a great Ted Talk with 18 million views about this study as well: What makes a good life? Lessons from the longest study on happiness   A Few Other Notes on Happiness I’m sure some of you have some friends on social media where they really want you to think they’re happy. This happens a lot with couples. There’s a great article on Inc. about how the happiest couples rarely post online. It’s a great read — It’s ‘8 Reasons Why Happy Couples Rarely Share Their Relationship Statuses on Social Media.’ Sometimes the more you share, the less you actually care. The last thing I’d like to talk about is: How does all of this impact your work life? And what are some of the action items you can take with you to make 2018 your happiest year ever? I was reading a blog post from Neil Patel, and one of the stats from it was that people that have a best friend at work are 7X more likely to be fully engaged. I really, truly believe that the more effort you put into deep and meaningful relationships with your coworkers, the more you’ll enjoy your job — and there’s a lot of data behind this: 54% of employers feel that strong work relationships improve culture, 36% of people that have a friend of work say that they enjoy going to work and feel more valued and productive, and close work friendships boost employee satisfaction by almost 50%. Think about your happiness as you tackle your goals for 2018.

Our book review this week is “Delivering Happiness” by Zappos CEO Tony Hsieh. Tony eschewed any ghostwriters for this book, and in their stead he’s delivered an entertaining tale of entrepreneurial ups and downs. Next (6:19), it’s the Random Talkers Bitcoin analysis for which all cryptocurrency investors have surely been waiting! We discuss whether Bitcoin can ever displace the government-backed currencies we use today, and we ponder how impending regulation may affect crypto adoption. For more info, check out each segment’s video on the Random Talkers YouTube channel: https://www.youtube.com/channel/UCXnne2uminGtDqMzFZb_U5g. Thank you for your support!

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. What you’ll learn about in this episode: Shep’s background How to get great feedback (and how to understand feedback that you’re not being given) Why your job is not the product or service you create The six steps for creating a customer-focused culture What you can learn from Walt Disney about great customer service Why everyone in your company is your internal customers (and why you must treat them as such) Learning from Zappos CEO Tony Hsieh’s 10 core values that their culture is built upon Why you need to create a journey map for the journey you want your customers to take Thinking outside to take away customers’ complaints Why you need to make it easy for your team to succeed (and how that ties into having a clearly defined mission) The difference between learners and successful learners Why you must act and behave like you want others to act and behave Shep’s virtual training course Ways to contact Shep: Shepard Virtual Training: www.shepardvirtualtraining.com Website: hyken.com

Zappos CEO Tony Hsieh talks with Recode's Kara Swisher about the online shoe retailer's shift to "holacracy," where employees have no traditional bosses. He also discusses why Zappos operates near-independently from its parent company Amazon, which follows a completely different corporate culture. Hseih says Zappos may adapt its bottom-up company structure into software that it can sell to other corporations. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Welcome to episode #4 of EE Voice, where we interview Christine Lai, chief of staff for Delivering Happiness – and a self-described “collaboration catalyst and life enthusiast.” Christine and I discuss: Delivering Happiness' birth from the book written by Zappos CEO Tony Hsieh, and how this start-up has evolved How Christine and the team define culture – and the role internal comms should play How internal comms can partner with HR to improve culture If happiness = employee engagement And Christine's one, practical tip you can use immediately at work Thanks to Christine for an enlightening, edifying discussion!Continue Reading → The post EE Voice #4: How do you improve your company culture? appeared first on FIR Podcast Network.

Welcome to episode #4 of EE Voice, where we interview Christine Lai, chief of staff for Delivering Happiness – and a self-described “collaboration catalyst and life enthusiast.” Christine and I discuss: Delivering Happiness’ birth from the book written by Zappos CEO Tony Hsieh, and how this start-up has evolved How Christine and the team define culture – and the role internal comms should play How internal comms can partner with HR to improve culture If happiness = employee engagement And Christine’s one, practical tip you can use immediately at work Thanks to Christine for an enlightening, edifying discussion!Continue Reading → The post EE Voice #4: How do you improve your company culture? appeared first on FIR Podcast Network.

Episode 201: Joe Polish interviews Zappos CEO, Tony Hsieh Personal and Emotional Connection (PEC): Customer Service is more about an attitude and the ability to help a customer and go above and beyond. The long-term vision & values are dictated from the top, but then, most of the decision making comes from the frontline employees, because they’re the ones that are closest to the customers anyway. How can we create that environment and what processes can we have where employees feel like they not only have permission but are encouraged to just be themselves and let their true individuality and creativity shine? Definition of ‘Brand’: A shortcut to an emotion or a set of emotions. Consumers/customers are in control of your brand. Hire for Culture: “We have these 10 core values, and we want people that basically have the same personal core values.”

Zappos CEO Tony Hsieh has a wild vision and the dollars to try to make it real. But it still might be the biggest gamble in town.

Tahl Raz interviewed author, speaker, and entrepreneur Jonathan Fields about his book, "Uncertainty: Turning Fear and Doubt Into Fuel for Brilliance." Zappos CEO Tony Hsieh says that Fields “provides the tools necessary to take consistent action in the name of great work.” Through Fields' experience, which includes among other business successes launching one of New York’s most profitable health clubs of its time, you can expect to learn: • What makes people innately or genetically disposed to “lean into uncertainty” • How to overcome creative anxiety • How to craft rituals and “certainty anchors” that protect your creativity (and your sanity) during times of tremendous change